Bed Bath & Beyond Reviews

I bought two bed skirts. The color wasn't right so I wanted to returned them. They charged $17 to return them. They cost $50 total. It would have been more to return but I put the two bed skirts in the same envelope. I will never buy from them again.

Horrible experience. Rip off. Save yourself stress, time and money. Useless customer service. Will sell your information. They suck at providing the most basic customer service and order information. They force you to make an account to reach your order.

Recently received my first bill from Bed Bath & Beyond's 0 interest for 12 mos on furniture I purchased. On the bill, however, I noticed a $9.+fee charge. So, I called customer service and was told that the fee was for the account I opened and I could call them about the fee charge. I asked if this would be charged each month and the response was YES! I asked to pay the entire bill with my credit card and was told that BB&B does not accept credit cards, only debit cards. I plan on paying off my balance and closing this account ASAP!

I purchased a coffee table from them. I hired someone to assemble the coffee table and we came across 4 pieces that were damaged. I filed a case on their website to have the 4 replacement pieces sent to me and even received an email stating the replacement pieces had shipped. After waiting a while and not receiving the replacement parts, I reached out to them via chat (chat is the only way you can contact them). They informed me that there are no replacement parts available and returning the coffee table is the only option. Now I'm stuck with a partially assembled coffee table, no box to return it in (the installer threw away the box) and a coffee table that is unusable.

AWFUL return policy!!! I had a quilt and a VERY lightweight under stuffed pillow to return. They charged $22 EACH to return them as they were from diff. makers (over 50 % cost of pillow). I will NEVER purchase from here again… buyer BEWARE.

I purchased a pretty large electric fireplace tv stand. It was just over $300. The fireplace started making very loud whining sounds a few days after assembly. Contacted Bed bath & beyond and they said they’d have to contact the supplier. The supplier said they could not replace it and told me to fix it myself. After several phone calls and over a dozen emails and a month of time all they tried offering me was like $25 back, refused to exchange the fireplace. Said my options were to take the $25 or send back for a full refund.

Do not deal with this company. They sent and charged me for twice the amount I ordered. To take it back and refund my money for the duplicate order that they sent they charge you $26. Rip off company. Go somewhere else.

I have never had such a poor experience with a company. I have purchased an electric fireplace tv stand which I was really excited about getting. After paying for professional assembly which by the way was excellent, I've notice what appeared to be a possible electrical issue, I have contacted BBY for over one month to try to have someone come look at it. At first customer service seemed to want to help but then kept getting the runaround since. I have also paid for the warranty protection as well. I have been more than co-operative with all of their requests and have gotten nowhere. At this point I have given up and will NEVER do business with them again. Truly disappointed with this company!!!

My wife and I purchased a Murphy bed from BBandB for an amazing price, but one week later they claimed that the bed was “out of stock” and refunded our money. I did not want a refund. I wanted the deal we agreed upon. The bed we purchased was gray, but they had the exact same model in white in stock for a higher price. I wrote them and they disregarded my request. I tried several times to communicate my wishes. The gray bed that they claimed was out of stock was relisted for sale one week after they reneged on our deal and refunded our money with consulting us. I finally got to talk to someone at the company and they admitted that they listed the bed for too low of a price online, so they decided to lie and listed the product as out of stock in order to avoid honoring our deal.

DO NOT sign up for the membership rewards UNLESS YOU SHOP HERE OFTEN and for the love of all things Holy, do not allow them to auto renew!!! Abysmal service and I'll never give them another single cent.

I'm ashamed of myself for not first investigating this scam of a company. Like so many others, I ordered a product and waited and waited for weeks without receiving it. I finally got through to Customer Service and was told that the item is out of stock. I told them to cancel everything and give me a refund. That was over a week ago and I still haven't seen a credit to my account. You talk about deceptive business practices. Do not, I repeat, DO NOT do business with Bed, Bath and Beyond Online!!!

They sell items, take the money and then send a cancellation message after weeks to say they don’t have the item. Total rip off business now!!! Listed chairs online but don’t really have the items. Terrible company now!!!!

They are the worst, every aspect of their business is deceptive. The dresser I ordered online had a different name (Coromore) on the website but when the item arrived it was a common name (Garvee) that several online retailers sell. I couldn't price shop due to the name being different. Amazon and several other online stores sold the same dresser at about 60 dollars less, even though I used their famous 25% off coupon. The website says they have a price match guarantee but it's not on every item. I wasn't able to speak to anyone, only AI. I called twice, the 1st time the wait was 66 min, the 2nd time the wait was 49 min. They have text option so I tried it but again it was AI, so you can't ever speak to anyone. I tried to return the item, and buy it cheaper from Amazon but bed bath wanted to charge me 147 dollars for a return label. I wouldn't recommend this place to my worst enemy. Buyer beware! This company is deceptive.

I ordered a bed (headboard and frame) and paid for installation, which was through Angi. The Angi service didn't work but I had to work directly with Angi to request a refund (this should have been done by Bed Bath and Beyond). However, Angi did refund my money to Bed Bath and Beyond. The Angi representative told me the money would be refunded to my original form of payment (credit card). Bed Bath and Beyond would only give me an in-store credit. Really awful customer service (on the phone for over an hour twice trying to resolve issue). I would never buy a product from them again. Their practices are deceptive and they don't serve customers well. No wonder several of their stores are no longer in business.

I just experienced a terrible customer service experience. I ordered a duvet cover for guests staying at our house in December. Due to a (significantly) delayed delivery, I had to buy another duvet cover. Ordered Nov 14; eventually delivered Dec 12. They would not waive the $20 return fee, which was 50% of the duvet's total cost. It used to be one of my favorite stores, but I will not buy at this store anymore!

The absolute worst customer service I have ever experienced. It took close to 2 hours and 3 different modes of communication to speak to a real person. A $315 item arrived cracked and broken. If I want a refund, it is my responsibility to re-package and front the shipping cost, which would be high as it is very large and heavy. Will never order from them again.

This place sucks. Returning something is impossible. The voice response system doesn't work, and the text back is useless. It's impossible to get a live agent. Stick with Amazon next time. Should never have tried BB&B.

DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!! I ordered a rug from them and they sent the wrong one. I tried calling and you cannot get through to anyone. They are absolutely the worst to have to deal with. There is no customer service. If there is a problem with your order you are up the creek. I will never purchase from them again.

Have a great deal for Cyber Monday to cancel it and claim they didn’t have it. They had the same item in another color. They just didn’t want to honor the sale price. And 10% off? I was getting an item for $368 that the original price was $1700. Seems like a bait and switch.

The product images on the website were misleading. The comforter I received looked nothing like the bright, vibrant colors shown online, it was flat and dull. When I contacted customer service, I was told that they cannot guarantee the product will match the images, and that I would be responsible for return shipping costs. This feels like misrepresentation, leaving the customer to pay for their mistake. I will not be doing business with Bed Bath & Beyond again, as trust and accuracy are essential when shopping online. Image of what I received compared to website image.

Had I seen this site prior to ordering today, I would have never purchased anything from Bed Bath and Beyond. In the past, I've had very good experience shopping in their stores; literally years and years of purchases.... over 25 years. I had not ordered anything from them since they became an online retailer. Unfortunately, today I decided to give it a try. I ordered an item. And after I placed the order, and purchased the assembly, I saw that the assembly part of the order was not automatically scheduled. I had to call another number to set it up.

My order was received on time, but during the installation that I paid for, the technician noticed that some parts were damaged and some missing. BBB has been notified of the situation and they promised to ship replacements. Still no replacement and after several calls a week and over 6 hrs of my work time talking to incompetence reps I am still stock with an item that is paid for with no resolution in sight. Don’t waste your time spending any thing over $10 on this website as it’s more like a Scam, no wonder they went bankrupt. No emails that the promised to send, no credit, but they’re sitting on my $682. Amazon anytime.

BUYER BEWARE of online ordering. I ordered dishes online. I changed my mind. I called within a few hours of ordering to cancel the order. Since the delivery date is almost 2 weeks out, I assumed it wouldn’t be a problem. WRONG… They refused to cancel. I would have had to cancel my order within 60 minutes from the time I ordered. Now, to return them I will have to pay shipping at a cost of $100. I’m so upset over their unfair and unethical business practices. They are NOT customer friendly and I’ve definitely been bamboozled!! Read the fine print before ordering or check Amazon where returns are never an issue. I will NEVER do business with them again. ~

Terrible customer service. They are of no help when it comes to their marketplace sellers. It is like pulling teeth to try and speak with a supervisor and/or to ask for anything to be escalated to the escalation department. I DO NOT recommend dealing with them.

My first and last time ordering anything from there.They are terrible. I held on the line for an hour and my case still wasn’t resolved. They said I had a manufacturer warranty that I paid for but I was unable to use it. I wouldn’t recommend ordering anything from them. I asked for a supervisor but I never spoked to one. Terrible.

I ordered a table Nov 13 and paid over $1300 for it. It was estimated to arrive between Nov 19 - Dec 2 and today is Dec 3. It still hasn’t arrived. It has been sitting in SLC (about an hour away from me) since Nov 25 (according to tracking service). Customer service by phone was a 45-minute wait. Texting customer service they replied they would look into the order and reply within 7-10 business days. This is unacceptable. Never buying from BBB again- very disappointed!

DO NOT DO BUSINESS WITH BB&B. I have the same story as most everyone else here. I wish I would have seen this sooner. I ordered 4 Barstools. 3 of the 4 were defective/damaged. They only sent 2 replacements (not sure what happened to the 3rd). Those 2 were also defective/damaged. Communication is impossible. Same wait times of over an hour or two if you can even get through. I have returned all of the barstools & proof of tracking showed they have received & they are still not refunding, stating they have a process? I am shocked at the absolute lack of customer service, communication etc. I will never do business with them again. This process has been a nightmare. Not to mention the lack of quality of the product itself. Anyone packing the barstools would clearly see they were defective /damaged, why even send it out?

If I could rate Bed Bath & Beyond with negative stars, I would! I used to shop in the actual store all the time and they had the best customer service. Then they sadly went out of business. I hadn’t ordered anything online until recently. I needed some light fixtures so thought I’d give my old fave store a try. Boy, did I make a mistake. They have the WORST customer service. When you call the 1-800 number, it routes you to the Philippines. But first you have to wait about 40 minutes to get a live person. The people read scripts and don’t actually help answer questions. When I asked for a manager, they just kept putting me on hold for an hour. I got fed up and called the next day and the same exact thing happened. There goes 2.5 hours of my life. And their return policy is horrible. I will NEVER order anything from here again. They will likely go into bankruptcy again. Someone needs to tell the CEO to straighten this company out!!!

I was searching for a metal bed. I found the one I like on your Website. It was listed on sale for 691.30 item 18545429. I was then offered a 20% discount if I provided my email address and agreed to receive promotional emails. I did this and then down loaded app. I selected apply discount. It then said discount does not apply to already discounted items. When I was offered the discount it did not list any restrictions. All it said was provide email address and receive 20% discount on your order. It was offered while I was looking at the above item. I provided my email address but the was told it does not apply. Why would your company offer the discount and after I provide required info as requested then tell me it does not apply when i try to use it? I feel like I was misled and taken advantage of. Please try to explain to me what you think. If you were me and this happened to would you also be upset. Please reply.

I have been trying to return an item for 2 weeks. I joined the rewards program because the cost to return the item was going to be $101! I was told that by joining the rewards program, I could return it at no cost. Because they wouldn't budge on the return cost, I joined, but it says it is still in the warehouse. This should have been a virtual transaction. I cannot reach anyone and am beyond frustrated. I will never order from them again.

Terrible customer service, they kept me on hold a RIDICULOUS amount, do not waste your time and money with these people. I'm am so upset and disappointed with their service. They are no help whatsoever! Never buying products from them again! Absolutely awful!

I bought a Christmas tree from BBB. The tree was nothing like it was described. The size wasn't even accurate. So I decided to return it and I have to pay $30.00 for the shipping label. They don't give an accurate description but yet I have to pay 30 dollars to return it? I will never buy anything again from your website. Since you are an online company now, your descriptions should be extremely accurate. This was a $30 lesson that I will NOT repeat.

Don't buy from them. I received a sectional sofa. It was smaller than it appeared in the pictures however the main problem is the quality. My spouse was leaning back on the sofa watching TV when the backrest gave way. I called them, chatted online and called them. A man answered the phone after repeated attempts to contact someone and then he gave me a phone number that was invalid. I guess I've lost over a thousand dollars. Should have read the ratings and reviews. I chatted that I need a repair man and they said they'd get back to me but didn't.

I am extremely disappointed with my recent experience purchasing online from Bed Bath & Beyond (now managed by Overstock) and their partner seller, Deconovo. I used to trust this store before they shut down, but the “new” version is nothing like the old one. If you're thinking of buying from them online, especially anything handled by a third-party seller—DON’T. The return process is almost impossible unless you’re willing to spend extra money and jump through endless hoops.

Horrible return policy! I ordered a coffee table for $300. I read the return policy stating that the item was returnable but I had to pay for delivery. I figured delivery fee would not cost that much. The product arrived and it was poor quality. I tried to return it but the company was charging $120 for delivery fee! $120 is almost half the price of the cost of the coffee table. This was shocking to so I called customer service. They put me on a 1 hour hold. After which I was told they could do nothing for me. Customer service was horrible! I had to argue with them for another 40 minutes just to get them to lower their delivery fees. They would not budge! I had to pay the ridiculous delivery fee just to return their horrible product! I highly advise folks not to do business with this company. They are crooks.

Terrible company, garbage customer service. I bought a table a few weeks ago. It arrived 20 days later, fine. Table is marble and it keeps stains on it. I am trying to return, keep sending back and forth emails, no solution. DO NOT BUY FROM THEM. IT IS A SCAM.

Once I received the sofa, I waited 72 hours for it to take shape. I've sent at least five emails since then, stating that the sofa comes in three parts, and the middle part is a different color. Furthermore, it has NEVER taken the correct shape; it's wrinkled and uneven. Finally, they're telling me to return it and pay the shipping fee because they're treating it as a case of buyer's remorse. I'm not sorry; the sofa is defective, which is why I'm requesting a return and a full refund. I find this absurd and a completely misguided response, as they're trying to blame me when the sofa is clearly defective.

Defective item. Want me to pay $20 to return it and say there is no other option. Chat cut me off. Phone has hours-long wait. Supervisor parroted the same. They claim it is buyer's remorse; I have two others of the exact same item--this is defective, not buyer's remorse. Will never shop at BB&B or Overstock again.

Zero stars if it were possible!! I ordered Deconovo "thermal, insulated" curtains to augment 2 pairs already on a huge window (purchased somewhere else). In my opinion they were neither thermal nor insulated. On a sunny day they were warm to the touch on the room side whereas the other pairs were not. Wait time to speak to someone at BBB is around or over an hour, so you can wait or chat. I chatted multiple times but they "could not" help as it was a Marketplace seller. I called Deconovo and they would not discuss my issue as they were sold via Overstock. They were borderline rude. Overstock will only communicate via email. I had the option of keeping them for a 50% refund or returning them at my expense for a "full refund including taxes and shipping".

I ordered a curtain and made the mistake of not seeing it was only one panel. When attempting to return I was charged $20 for the shipping label and there was no other way to do it. I also waited on the phone 1 hour to speak with a representative. I am never ordering from here again!

Order # ** - Worst retail experience ever! I ordered outdoor furniture online in the amount of $1685.04. I was home when it arrived, but the delivery people made no effort to contact me personally. No one knocked on my door or rang the doorbell. They left these big beaten, gouged, ripped and falling apart boxes leaning up against the wall next to my garage. I was NOT afforded the freedom of accepting or refusing the delivery. With something that expensive, you expect it to be mandatory. I absolutely would have refused the delivery based on the condition!

I purchased curtains from Bed Bath & Beyond and subsequently returned them. I paid a substantial shipping fee to send the items back to their warehouse. However, despite the return being successfully delivered—as confirmed by the attached USPS tracking information—I have not received any refund. I have contacted Bed Bath & Beyond’s customer service multiple times regarding this matter. Each call required nearly two hours of waiting before I could speak with a representative, yet no resolution has been provided. The company continues to deny my refund despite clear proof of delivery. At this point, I have lost more than $500 due to the company’s failure to process my refund in accordance with their return policy. This situation has caused significant inconvenience and financial loss.

Placed an order, never got the option to make an account and no email confirmation and calling them is a JOKE. Who's got 45 minutes to wait on hold? When the items comes I will refuse it. Placed an order, never got the option to make an account and no email confirmation and calling them is a JOKE. Who's got 45 minutes to wait on hold? When the items comes I will refuse it.

Terrible customer service. They tell you what you want to hear and that they will fix the problem, then they don’t. They just want a good review after the phone call. I mistakenly got two of the same vanity and they would not cancel the order although they had plenty of time to do so. Supervisors are no help.

I used to order from Bed Bath & Beyond for all my properties. Now as a designer I ordered products for them too, sometimes two to see what they liked. The customer doesn't like these and now BBB is charging me $40 to RETURN? THIS IS ROBBERY! Absolutely not fair and will be making a report to Better Business Bureau as no one can call me. This company should be shut down completely!!! If I was notified of the return prior to purchasing I would have never bought these!!!

I place an order for wall paper and over estimated the amount I needed. I had to pay 21.00 for the return and trying to get my refund is nothing less than a nightmare. Their system for chat is non operable, it keeps dropping you and phones are an hour wait. If you decide to use them be very careful. It’s not something you might have to return. Had hoped they would still be able to service us after their stores closed, but it’s not happening.

I ordered a platform bed that was described as a full/queen. I thought it would accommodate either. When receiving it on the box it said full. I needed to put a queen mattress on it so shucks that won't work. I initiated a return online and hauled the thing unopened to the UPS store. They charged me almost as much as the purchase for shipping. Which like the description was not clear when I initiated the return. Long story short I got a 10 dollar refund on an almost 200 dollar purchase. When I called I was told there was nothing they could do. I just had almost paid almost 200 dollars to give back something that was useless to me. Use CAUTION if you decide to purchase from them.

Terrible employees and managers! Very rude and deceptive. They still owe me money for taking my return but never sending me a check as promised at the onset. Stay away from these thieves as I mean what I say!! I wish I could say anything positive about them.

The absolute WORST customer service. I purchased a desk that was too small for my office. I purchased a new one and still trying to return the first one. I clicked the email with order number that took me to their website and it doesn't even find the order! So there is not way I can electronically return this $350 desk. I sent customer service 3 emails this week and only received auto responses. I called the customer service number and said I had to wait 75 MINUTES! GIVE ME A BREAK!

Bed Bath & Beyond just sets you up for failure! I tried to return an item, but since their call wait times are 45-60 minutes I decided to email them (they have 3 days to respond). Since the shipping costs was half of the purchase price to send it back, they said I could sign up for Rewards program and return for free. I asked how to do that in the email. They NEVER responded. I finally signed up for it online on my account. I could not see my order on the account so I had to call anyway and wait for 50 minutes to talk to a rep.

B, B and Beyond sucks so much! It turns out that they don't have stores anymore (not since 2023) and won't accept returns except in rare circumstances. They send us a mattress filled with toxic fiberglass. Trying to get a hold of customer support to return it, they disconnected us 3 times, each time making us wait again for an hour to get a new rep on the line. And still no resolution! Supposedly, we should get an email next week - I very much doubt so. They are still riding on people like me that thought that they have stores to return things to. Use any vendor except them!

The worst customer service I ever experienced. Family will never order again off their website and actually had to file a dispute through my credit card company to get my refund, after I fedex the order back to them.

I bought a $33.00 bath caddy and received it. The item was defective. I returned it and they refunded me $7.00.. I hope these crooks go out of business again. Worst company I ever dealt with online. Save your money and go to Walmart or HomeGoods. Bed and Bath is now off my list. They are thief's.

Bed Bath and Beyond don’t give a shit about their clients once an order leaves their warehouse. Their customer service is non-existent. A little less than a year ago I bought a queen size bed from Bed, Bath & Beyond. Recently, one of the flimsy 1” x 1” x 1 ft pieces of wood, that support the weight of both the mattress and the sleeper, split and needs replacing. Rather than use more expensive hardwood to support this important weight bearing spot, the 1’ x1” was made from cheap soft wood that split under the weight. Bed, Bath and Beyond don’t really want to hear from their customers. There is no easy way to contact them and I had to rummage around their web site for a while before finding their 800. Number.

Do not order from this company. The customer service is awful place and order this am got charged for items 201.00, orders in cart like never purchased items. Bank account charged, no confirmation number. Called, never got answer, waited 50 min, then did the text option, no response. Beware they show all these nice rugs and then take your money. Will be contacting BBB to stop this scam

I recently ordered from Bed Bath & Beyond & my package arrived poorly packaged and completely broken in half. At the time the item was out of stock & offered a refund after being on hold for over an HOUR. I sent pictures to show the damage. I was told they would send someone to pick it up within 9 days (never giving me a date or shipping label) & if it wasn't picked up then I could do whatever I pleased including throwing it away. It wasn't picked up, I tried to order replacement parts & offered to pay for the parts....They refused to assist me stating I had to reorder the item. The worst service I've ever received from a business.

Super disappointed. I have spent thousands over the last 2 months with Bed Bath & Beyond. I had an order delivered to an old address, after receiving multiple orders at our new house. The app must have defaulted to old address. The solution was to reach out to new owners or old neighbors. The problem with this is items are heavy and no truck, which is why we had it delivered. So we are now out of money and products. The neighbors tried to reach the new neighbors and have had no luck. There must be a better solution! If it wasn’t such a pain in the butt taking the furniture apart that we have also received, I would totally return it all.

Ordered a Christmas tree on 10/9/25. Received an email saying it was shipped and estimated arrival 10/14. I looked up on UPS and package wasn’t shipped and has delayed, which makes no sense. I have texted the customer care number about 10x and no response. I was on hold for 64 minutes and got disconnected because they close at 9pm. No wonder all the stores closed.

It took a month for them to resolve my issue. They sent 1 pillow instead of 2. It shouldn't be that hard to send a 2nd pillow. They told me they don't send parts. There are no parts to a pillow. It's just a pillow. I loved their store before it closed. Never buying from their website again.

WARNING - scam being perpetrated by Bed Bath and Beyond. They will steal your money. Deceptive, misleading, fraudulent practices. I was in my shopping cart, tried going back instead of checking out when it submitted my offer without me submitting it. I tried calling them and was on hold for over an hour and a half only to get a recording that they could not take my call and I would have to call back the following day. Then was told I had to pay $102.12 on a $105.03 item. Meaning the refund would be $2.91. One representative said I would not get a refund only a store credit. Later when I spoke with someone else he said I would get a refund to my original payment method. Again they would put back $2.91 of the $105.03. It is an absolute disgrace that they think they and have been getting away with this fraud.

Horrible customer service. I simply ordered a table cloth and 2 throw pillows, the pillows got cancelled - out of stock. I ordered 2 replacements and this order got cancelled - out of stock. I tried to call to cancel the tablecloth, 39 minute wait time. I used the chat option and was told it was shipped and I would have to pay to return due to "buyers remorse". My only remorse is placing an order at all. I will never shop here again and would caution others to carefully consider placing an order.

I recently purchased an item from Bed Bath & Beyond. The color was not what it appeared to be in their site. I started the return process and found if I didn't return with their $23 return label. The item would basically be a total loss to their return dept. Keep in mind the label I had to "buy" from them appears as any other UPS label would. This means I'm only getting about half of a refund because of this. I will never look or buy anything else from them. It's no wonder they went out of business the first time. I will make sure everyone I know also understands their return policy and not recommended.

Yes, I'll join the long line of people with a terrible experience with BB&B. My order has been lost in the "delivery" system. Their so-called customer service line is a blatant marketing stall with no real person answering. Then, on another phone number, the system blacklisted my number, not for any wrong on my part, but because they are unable or refuse to answer my request for information about the location and delivery of my furniture. I haven't had this poor and insensitive and obfuscation of customer service in a long time.

The worst customer service ever. After more than 10 hours in total time spent online and on hold, I was told, "We can’t help you." Half my order was shipped and arrived too late. The other half was cancelled without notice. Now I’m stuck with two chaise cushions when I need four. The only thing they are good at is avoiding any responsibility for the inadequacies. I won’t ever shop here again. You should be ashamed @BedBathandBeyond.

Terrible lies on website, app and when calling. Bought 3 items on the app that stated would be delivered by certain dates. Even after that date all three still in “processing” and when tried to cancel they claimed were sent. Never sent. Each time try to call it's anywhere from 55 minute to 1.5 hr wait.

Absolutely terrible experience with Bed Bath & Beyond’s customer service. I used their online chat and was bounced between three different agents, each one making me reverify my information and repeat the same story over and over again. I ordered a solid wood bookcase with glass doors, which arrived in two boxes — one for the bookcase and one for the doors. Simple enough, right? Except the doors they sent were wood, not glass like I ordered.

The bathroom rug was poor quality. Don’t buy from this site. Cost of rug was outrageous for what I got. Good luck trying to call and return product. When they closed all their stores they should of closed their online site.

I highly would not recommend Bed Bath and Beyond. I ordered a dining room table that ended up to not be the same measurement that was online. It came and it was way too small apparently so I contacted customer service which I waited on hold for 55 minutes for a lady to tell me that the charge for printing a label to send back the table was $61 that would come off of my credit and then knowing that this table in the box was over 75 pounds. I’m a petite woman. I asked her how I was supposed to get it back to UPS. If I wanted to have UPS come and get it she said that would cost me $98. What a scam. So they charged me for the table and then they’re going to keep my part of my credit return for a shipping label to send the product back because it’s not to my satisfaction. How does that make any sense? I would not recommend this company.

The Worst experience Ever! Found the Beautiful picture of a rug. I ordered it as it would be perfect for my space. It arrives ragged on edges, weave NOTHING like the picture and just looks Cheap. So I wanted to return it, used the site to initiate this. Well to send it back it would be the SAME price as the rug so I get Nothing. 🤷 Worst customer service ever. I closed out my account and Blocked them.

My review on product purchased was declined. All because it was not favorable?? They also deter you from returning by gouging you 3x the return shipping fee from what you originally paid for shipping. Customer service is not existent as well. I called as well as emailed, without any response. I liked their brick and mortar store, I will never purchase from their online store again.

I bought a TV stand from Bed Bath & Beyond, and it turned out to be the biggest headache I’ve had with any store. When we carefully assembled it, the doors didn’t line up at all — not even close. We spent over an hour trying every possible adjustment, and nothing worked. Then came the nightmare with their “customer service.” I waited exactly 1 hour just to get someone on the phone, and then spent 2 more hours being transferred around and fed complete nonsense. By the end, I was in tears.

I was ready to place an order for Antique Baroque Mirror Wall Mirror, listed price $100.99. The website had a 20% off coupon for new customers. I applied it and the price was reduced from $100.99 to $96.79, a saving of $4.20!! Called customed service and was told coupon is applied against item list price, not advertised price. What a scam!

How hard it is to ship the correct colored pan. I ordered red, I was sent green. The return option does not allow for wrong item sent so I selected color slightly off. Several days later I had nothing so I got on the chat and was told this was sold by a "Partner" who would be in touch. Three days later and email telling me where to ship, but no label. Nothing but run around and excuses after waiting 5 days to ever get my order.

I purchased bedding from Bed Bath & Beyond. The order consisted of 3 items, quilt, shams, and pillow. They were all on one order and shipped to me together in one box. When I went to return I was told I had to pay a separate return fee for each item even though they were on the same order and shipped altogether. It was going to cost me over $65 to return the order. Plus I was going to have to pay for boxes for 2 of the three items as they had to return ship separately. This is ridiculous. In addition I waited over 45 minutes to speak to a customer service representative who was not helpful. Will never shop at BB&Beyond again.

The worst experience I have had in 41 years on Earth. The couch that I ordered online as pictured, delivered completely opposite of what was pictured. I even called ahead of time to avoid a problem such as this. The person I spoke with assured me the couch would deliver as pictured. As you can see by the pictures of the boxes that arrived, it was the exact opposite. I called immediately after receiving the couch and was on hold for close to 2 hours. They then told me they would reach out to the supplier and would be in touch within 3-4 business days. I reached out on the 3rd day and kept getting hung up on during my live chats and then had my husband call who was on hold for over an hour. After an hour they said they had no info except that the couch is not made as pictured and that they would be in touch.

This is a review for bed bath & beyond. They're a great company and I would go with them. I made the mistake of going with a Paul's home fashions instead of Bed Bath & Beyond and it was regrettable. The people called me, sent me duplicate orders and raised hell with me as if I had something to do with it and even blessed me out on the phone calling me and harassing me even after I told them I would mail the blanket that was being mailed to me back and showed him pictures that I already had the pillows in the blanket from an order 3 weeks prior. Just go with bed and bath and forget these small businesses. They don't do you right and they're under no obligation to.

I ordered a platform bed frame. It was delivered quick. However, they just threw on my front yard. When I opened the box most of the boards were damaged. Broken in half. I call customer service so many times in a day for the last 4 days. No response. Waiting times is over an hour. I created a return label online but no label was available for return. Worst place ever. I don't know how I'm going to get my money back. Please help.

I am very disappointed with your shop online services or lack thereof. I placed an order for a bed and they gave me a delivery date but they didn't show up. Tried to call them and was told it is a 60-minute wait. Their AI system is ineffective and keeps saying the same thing over and over without answering your questions. They leave you hanging without providing any information to satisfy your requests.

Bed Bath and Beyond is a rip-off. I ordered a product and returned it. Didn't get my refund because they used my refund on shipping the product back which was the same price as the product. I will never shop here again.

I ordered a pool table from BB&B which was supposed to be delivered in 10 days. It took 11 and the 400 lb slate tops were missing. Neither of the two shippers knew where they were... Then we assembled it and found one of the short frames was missing holes so it couldn't be put together... And although their website says it's "Made in America," when you click on the site it's all Chinese characters! We've contacted both shippers who say they don't have the missing items, and BB&B has no customer service. The woman I talked to (Cora G) last week promised an answer by Monday and then disappeared. And the only receipt I have is on the BB&B website, so I can't include it below.

Horrible experience! DO NOT SHOP ONLINE WITH BED BATH & BEYOND!!! I bought a recliner that when received was absolutely NOT as described. The recliner was a little over $700with tax and they wanted $157 shipping charges if I returned the recliner! That’s outrageous and they are thieves. The recliner is NOT soft and comfortable as descending in the ad! Bunch of CROOKS which is why the reviews are so HORRIBLE. Wish I’d read them first before buying.

Worst customer service ever! Each time I call it's at least a 56 min wait. I tried the texting and was disconnected 4 times before I finally gave up. Bought a metal 6' bridge from them and within a month the thing is rusted. Total junk and paid over $200 for it. Not happy and will not be back.

One of THE MOST TERRIBLE shopping and customer relations experiences of my entire life, so far. Their company is making it painfully clear that they are operating in the margins only--and NOT CARING at all about proper, friendly, and professional relations with customers. Their 1 (800) number is USELESS, with wait times over one hour, and no offer for them to call you back--that would mean that their employees would actually have to do something. NEVER will we ever purchase another item from their greed-machine.

I purchased a recliner to have after a planned surgery, product was delivered on time and the installer showed as planned. The quality was just ok but I knew I had paid an inexpensive price, so was not expecting more than I received. What I did not expect was the fabric starting to pill and fall apart after 6 weeks. After waiting on hold for a "live" representative for 53 minutes yesterday and a very long conversation with many can I put you on hold moments, I was informed that I was past the 30-day warranty period. 30 days and my $600 chair was no longer their issue? Bottom line, BBB is not what it used to be and I will never use them again and no one should. The world was better off after they went bust, should have just gone into the night instead of ruining what was a good memory of a great store. I requested to speak to a manager but no one followed up and I do not expect them to. So bottom line, the chair lasted less than 2 months.

Terrible experience. They do not care at all if you are unhappy with the quality of the product. The couch I bought was beautiful, but I was very uncomfortable. They don’t care. Want over $200 to ship back. I’m just sick. Never again and I hope I help others to not buy from them!

I would give zero stars if I could. Wish I had thought to check other reviews before purchasing. Received cheap items, do not appear real wood as claimed when I called it was 45 minutes to hold. Tried live chat, and text options and they dropped me at both places several times! THE WORST CUSTOMER SERVICE. Definitely stick with Amazon, Wayfair and Home Depot etc. Bed Bath is a huge disappointment

I bought a mattress from Buy Buy Baby (their baby outlet) and they sent me the wrong mattress. I opened a case and they said they'd get back to me in 1-2 business days. It’s been 30 days. I opened a new case. Same issue, Chat function doesn't work and phone service automated functions don't work either. I'm appalled.

DO NOT BUY FROM BED BATH! The quality of products are awful and expensive. And they charge you for the returns!!!! I ended up paying 80% of the product's price in their shipping. They trick you by sending you a UPS barcode, but don't let you know that they will be deducting from your refund. STICK TO AMAZON!

Bought a sofa.. went on clearance! Clear down to $250 ! Being a long time widow , on a fixed income & moving into a new place I was ecstatic! I received package in a box, I was confused as I had to do a lot to be home all day to receive sofa! It was a very expensive kitchen sink, long story short , sofa now out of stock. I begged theme to find a comparable sofa I could purchase, and they said no. Return my $ only when they have their sink back. So sad & bummed. Make sure you get the insurance they never mentioned that you will get your correct product insurance! I will never recommend to family or friends. They couldn’t care less. Funny story I quit ordering from them 8 years ago because they never sent me a beautiful front door wreath, I ordered from them. I should’ve learned my lesson back then. Also expect a 2 hour wait on phone for customer service, I had to call 3 times! Also no reply to my emails.

Do yourself a favor and never buy anything from Bed Bath & Beyond. The item descriptions are incorrect and the color descriptions are terrible. The return policy is even worse. You can buy the same items from Ross, calls, and Marshalls for 20% of the online prices listed from bed Bath & beyond. No reason to waste your money here. I will post pictures of what was billed as an aqua or blue quilt and pillow set. You decide for yourself if the color is an accurate description.

You should avoid buying from this company at all costs. Customer service is an 80 minute wait. I ordered a patio furniture set that arrived damaged. It took over a week to get a hold of customer service to arrange the damaged items to be picked up and replacements sent. The replacements that were sent and arrived a month later were only partially delivered. Another 80 minute wait on hold to cancel the order. 1.5 months and so much wasted time. This company is pathetic.

Literally the worst customer service, chat is non functioning and doesn't work or respond correctly. Chat takes forever and got disconnected 4 times, in the middle of convo and got surveys showing they left.Phone is over 3 hours on hold.... Literally everything in customer service is 100% broken. They need to be bankrupt and go away.

I had a terrible experience with Bad Bath & Beyond. In short, I was sold a defective product and they refused to give me a refund. Details: 1. I ordered a beach towel that started unravelling after only a few washes. 2. I contact their customer support through chat at first. The chat was very low quality and disconnected more than once. 3. I was told on the chat that because I was past the 30-day return window, I could not get a refund. 4. I thought this was unacceptable because I only discovered the product was defective just outside of the 30-day window, so I later called. 5. I spent almost an hour waiting to be connected to an agent. 6. After the agent reviewed my case and spoke to a couple other people, she eventually reiterated that they could not refund me.

I had a membership apparently that I didn’t even know about. The charge hit my account today to renew. I called them— they refuse to reimburse me only cancel next year's renewal! Such a scam, no wonder they’re going under. I will not shop there EVER again

I am very disappointed in bedbathandbeyond.com. I do not recommend online ordering from them. Last year I ordered a ceiling fan from them. This year I ordered the exact same fan, but it was a totally different color. They said because the one was from last year, they would not fix the problem. I am stuck with two ceiling fans that were supposed to match, but are different colors. They would not help me at all to resolve the situation. I will not order from them again.

Within a few days of ordering bedding, the items went on sale. Before I received them I contacted them for a refund for new difference in price and was denied! I was told it was not their policy but when I looked up their policy it was in fact to honor the new price change. See attached 4th photo of this, and then I was told that is not their policy!

I ordered a kings size bed, received it with no problems. Now here the big problem is I ordered a king size bedhead and frame to be delivered and I paid $71.68 to a third party call Angi to assembly the bedhead and frame once arrived. September 5 at 9:30 am delivered by UPS about 150lb long box with to rip on box. 1 item. Now something told me to go on line and check this delivery. I call UPS and Bed Bath and beyond. The both of them said yes you got your item it only comes in one box 📦 that it. I said ok. Now when I went on bed Bath and beyond app and look at the item I paid for and check the description of it. It said I will receive to different packages for this item because it is big.

Just awful... Item not shipped and no communication. I tried calling them during their posted hours and was advised the wait would be 3 minutes. The wait has been over 20 minutes and there appears to be no one to answer the phone.... They have billed my card 124 dollars and have shipped nothing!

If I could give BBB a -0 review I would. I ordered an in-stock Bissell steam mop on Sept 1, 2025, supposed to be delivered on Friday Sept 5. I received an email on Sept 5 it was getting ready to ship. Then crickets. No notification, no tracking, nada! Called customer service on Monday Sept 8th. Rep says she contacted warehouse to "expedite" my order and she would call me in 2-4 days. REALLY? I asked for overnight shipping since they dropped the ball.

Customer service is horrible. My order never made it to me as UPS reported it damaged and returned it to Beyond. I have not received any correspondence from them. Emails to assorted CS email addresses are returned undeliverable. Their AI bot Abby gives me no relevant information. It did say CS would contact me which never transpired. I’m on the phone right now trying to talk to a human. The wait time is 56 mins. If this call doesn’t go through I will stop payment on the charge to my credit card.

I received my order of two chairs. One of the chairs is completely broken and useless. The other is partially damaged. No one answered my phone calls, texts or chat or give a solution to the issue. :((

Ever since they went virtual it’s awful… Nightmare ordering 2 chairs - had an issue with the assemble I purchased.. Ended up paying someone to put the chairs together, missing 12 nuts, bolts, screws and missing drill holes in steel.. You cannot call or email this people. You are texting over seas. If they don’t have the the answer or feel like dealing with you they simply disconnect.. I was offered a $25 credit for all this. What a joke…

Made mistake of ordering a mattress topper online after all their stores closed. It arrived in a completely destroyed make shift box that had to fall apart during normal shipping and would not fit the bed. Had to return at my own expense including a new box. tried to connect with company for over a 50 min phone wait time, so tried text method which was worthless and very frustrating. Never again. Costly mistake.

Worst customer service from the Philippines. I waited for 1 hour for them to answer a call and no help and no resolution. They keep holding to ask somebody and whoever that somebody do not know the basic return policy in US. They are the most horrible people to help.

I bought an entrance table that looked beautiful online. When I received it the color was not as pretty. Customer service said I was responsible for adjusting my own computer visual settings. They charged me $70 to return it. This website feels like many other scams. I will not ever buy anything from them again. Stick with amazon.

I ordered a rug. The rug was extremely poor quality. I called to speak to customer service. I waited 1 hour and 41 minutes for someone to answer only to tell me it the shipping label to return was $40!!! The rug probably isn't even worth $40. Customer Service rep tries to convince me to buy some plan for $19.95 that allows free returns, but what she didn't tell me is that i would only get a store credit not a refund. I asked to speak to a supervisor with which one was of course was not available. They did end up calling me back but did absolutely nothing for the poor quality rug, exorbitant return shipping label, poor and deceitful customer service. I would be very careful before ordering anything from them or Overstock since they are owned by Overstock.

I purchased an item from them. They ship me too. It was $1000. The two that they shipped were the same pieces I sent them back and they still have yet to release my funds. Be careful I would think twice about purchasing.

Bought item for 40.04 … I paid to return it in PERFECT CONDITION (5.83) … They then charged me 23.00 for shipping and handling and gave me a 9.57 refund. I spend literally hours on phone … Total waste of time … Phone person and supervisor cannot do math nor would budge on their “so called” policy. Total corruption … DO NOT EVER PURCHASE FROM BBB OR AFFILIATED COMPANIES.

I purchased a medicine cabinet that the website description said could be recessed mounted, this was false. It could not be that way and included instructions only gave surface mount details. It was past a month when I was ready to install and finally found this out. Bed, Bath and Beyond wouldn't do anything and claimed it as "Buyer's Remorse". I didn't want money back, just something I could install. You can't trust their website and for them to do anything your item is incorrect. My only "remorse" is giving them any business.

I have not had anything to do with them since trying to get a part for a broken lamp they sent me. Issue was never resolved. I decided to no longer do business with them and had not shopped with them since October 2024. Today I discovered they auto renewed a subscription and charged my bank $20. I did not ask for it. They did not notify me. They did not text me, they did not email me, they did not in any way contact me, as I had not talked to them since October of 2024. They just snuck into my bank took out the money and when I contacted them they refuse to refund it. So they just got a free $20 for absolutely nothing and I will get absolutely nothing for it. It's deceptive and it's theft. I will never support them. And I would advise anyone to do the same.

Really horrible customer service response to major product quality issues. I’ve never had such a negative interaction with a company. They obviously hire the worst people to sell their cheap crap. I’ll never spend another penny with this corrupt organization. Bankruptcy is completely understandable given their toxic culture.

Having an account with Overstock for years prior to sale, I expected the same quality of customer service. Sadly, this isn't the case. There is no USA customer support, and it's evident that the concept of customer service is not a priority with BB&B. When comparing apples to apples, Amazon is far better option when making purchases, they have excellent customer service and demonstrate customer appreciation by ensuring that each customer is satisfied.

Buyers Beware!!! Do not order anything from them. Their return policy is unbelievable. I ordered a Christmas duvet cover that was supposed to be green and red. What was supposed to be red was brown. When I initiated a return they wanted to charge me $21 and some change for a return label. I wasn't sending it back because I changed my mind.... It did not match the description given on their website.

The merchandise is generally from Vietnam and very poorly made. The products are not wood but sawdust pressed into wooden form. Packing is always broken. Items are cheaply made and arrive damaged. Just try and reach their customer service. 9:02 am they opened a moment ago and it’s 80 minutes to get a representative from some foreign country who thinks being annoyingly pleasant but not helpful is the way to go. Their reps English is awful. The system will hang up on you. Never buy from Bed Bath & Beyond or Overstock unless you want junk and frustration. The furniture looks good in pictures from AI.

I’ve had this vanity for less than three months, and already half of the lights on the mirror have gone out. I contacted customer service, and they said there was nothing they could do. I paid $340 for this, and I’m very disappointed with the quality and lack of support.

I did not receive my order; however, I was charged. I contacted Bed and Bath as soon as I placed my order when I noticed it had my old address so it could be corrected, I was switched to multiple people and no one helped in correcting my address or stopping the shipment days later they went ahead and shipped the order to my old address and now I was charged for an order I will never receive. I contacted UPS and again, no one changed my address. This package was delivered to an address 5 to 6 hours away from where I live and god knows who has it. I expected more from Customer Service and from Corporate, which I contacted, and they just refused to help me. I would appreciate it if someone from corporate could contact me regarding this issue. Order Total: $148.32.

Madesa 6 Doors 6 Drawers Wardrobe With Hanging Space 94"L. I wish I could do negative stars. I was so excited for this product when I got it, it was damaged. It came in multiple boxes and after putting one of them together I noticed I was missing an entire box!!!! Getting ahold of anyone to help with getting the rest of this product has been a nightmare to say the least. I've call messaged and emailed and have not been able to get ahold of anyone.

I ordered three sets of outdoor cushions for lawn furniture. They came in two different shipments and I needed to return them because they turned out to be the wrong color. The total order total $240 dollars and they were gonna charge me $50 for return of the first two items…not for sure about the last one that came I didn’t even bother to check. Bottom line… don’t order anything from Bed and Bath that is large! Most likely you can find it at Amazon or many other places. There’s a reason that Amazon and places like them are becoming more and more popular. If Bed and Bath can’t handle the shipping, then they should make you more aware of the cost to return upfront. Or have a store to shop in!

Purchased a “mega-thick” mattress topper online, noting the claim that I could return the item. What I got was terrible quality and as thin as possible while still qualifying as a mattress topper. Not sure it actually does qualify. Anyway, they are charging me to return it, about $30 for the shipping label, and noting that if I choose to return another way I might not get credit and will be charged a fee anyway. This should be clear for online shoppers before purchasing, and it was not.

Terrible. BBB REALLY SUCKS. I ordered 2 pillows. They were supposed to arrive today. I just checked....now a revised date of September 1st....no communication from BBB about any delays. I DID get 6 emails though, with coupons spamming me to buy more. Tried calling...85 minutes wait time. That is why I will not shop with BBB again and Amazon will always get my business.

I will never buy from them again. I had to return a bedskirt that was darker than I wanted. The original shipping was $6.99. They charged me $19 for a return label. So my order that I paid $28.76 only refunded me $9.74. Not even a brick and mortar store to take it to.

Very overpriced and low quality. Misleading website pictures and descriptions as well as shipping being a hassle. Not surprising that this company went bankrupt in 2023. Will not be buying from this brand ever again.

My first time ordering online. Will never purchase from them online again. Wrong product delivered. 2 1/2 hour wait time to speak to a representative. Had to ask them to repeat what they said multiple times due to language barrier. Product just not worth the experience when it’s so much easier to get it somewhere else. They REALLY need to up their game.

I cancelled an order within minutes of making it. The date it would arrive was changed after I checked out and the new arrival date would be too late. I tried to call customer service right away, but no answer after over twenty minutes and no option to leave a call back request. The wait time was supposed to be over 126 minutes! They sent an email a day later saying they couldn’t cancel it, but that I would be able to return it at no cost to me.

I ordered a Madison Park comforter on Friday the 8th of August. I was told that I would receive it on the 14th then I received a delay message and after that a week later, they try to deliver it and was unavailable because they didn’t know the gate code. I was on hold for two hours and 22 minutes to speak to one someone only to find out, they shipped it to a UPS store where you have to then go pick it up. This is a 15 pound comforter. I have never experienced such terrible customer service. This is my second time calling and still nothing was resolved. I will no longer be a customer at Bed Bath and Beyond. They informed me the first phone call that would be escalated only to have sent it to a CVS location.

I ordered a lamp online that would not be available for several weeks. I found another lamp at a brick and mortar store so I used the BB&B online process to request a cancellation. The next day I received an email confirmation that the order had been cancelled. Great! Or so I thought. Five days later I received an email that my order had reached the warehouse and was being prepared for shipment. I called CS and a recording thanked me for my call and informed me that my wait time was 204 minutes! I tried calling again on successive days and the wait was never less than 140 minutes. I gave up. They have lost a customer forever.

I orderd four curtains from BBB to see which would work in the room. I had to pay $20 to return each unopened, unused curtain. I was told by customer service that the curtains came from different warehouse locations and could not be returned together. Basically, I paid almost as much in return fees as I did for the curtains! I will not order from them again.

Bed, Bath and Beyond sent me the wrong product. I needed 2 outdoor pillow sets, and they sent me one large one. On the return page, there was not a choice that matched my reason why I am returning the product. I am being charged for shipping and that is not fair. I will never shop online with them again. Wait time on the phone is horrific.

Ordered 7-12 with delivery in 5-7 weeks. Waited for 2 hours 39 minutes on 8-14-25. Was told that the product would be shipped by end of September! Not sure if she meant 2025 or another year. Now I have to wait to find out if they will refund my money. Never again will I order from BB&B.

I bought a lighted mirror for my girlfriend in December, set it up in March, and the lights died in under six months of very light use. I contacted Bath & Body Works expecting help, but got none. They hid behind “the warranty is over” and refused to give me the manufacturer’s contact info — or even their name — so I could try to fix it myself. This isn’t just bad luck; it’s a company refusing to stand behind what they sell. A product failing this quickly is unacceptable, but the bigger issue is the lack of basic customer care. I will not be shopping here again, and I’d urge others to consider whether this is the kind of service they’re okay with before buying.

This company has by far the worse customer service I have ever experienced. Ordered a product, paid almost 400.00 to BB&B. Product was damaged. After waiting on hold more than an hour 15 mins, I was told they would send a carrier out to pick the product up. That was 5 days ago... CRICKETS. After several attempts via app, I again had to call and wait another hour for a representative. This rep tells me that the original pickup had been cancelled by UPS and she would put through another request. I "Should" hear something within 5 days, gave me a tracking number this time and now I wait. ONCE they ever receive the product in the warehouse, they will process a refund which I get to wait another 3-5 days to receive. So more than 10 days to be refunded for a damaged product.

I placed an order for duvet and sheets. Order arrived in 2 shipments - 1 product damaged, the other was a big disappointment - sheets were still, not what you would expect for $65 for twin sheets. I want to process a return - they wanted to charge me $20. I called customer service and was greeted by a promotion - it didn't ask me if I was interested, it simply sent me to a recorded advertising message - that I could not stop or get out of. Not Professional!!! Now I am chatting and the agent doesn't seem to understand. What happened to this company! I will never purchase from them again.

I responded to a posting on Google for a 33" ceiling fixture by this company advertised for $60. It was what I was looking for so I hit add to cart. What I missed was the very small print "item details" in which the company substituted a different fixture that was totally different. When it arrived I contacted the company and was informed that I got what I ordered and a return label would be $26. or about 40% of the cost of the item. I objected and after 2 months of stalling and and contacting BBB, they refunded my money after I paid to return the item. I should have looked at reviews which said slow to refund, poor communication about returns, etc. You may have a good experience, but be aware of the deceptions.

My wife and I saved up our money and bought a 14X20 metal gazebo. It cost us $4000! We began to set it up and noticed a few small dents in the legs. We weren’t happy but we carried on and we were willing to forget about it. We finally opened up the last two boxes which contained the roofing panels. Both boxes were grossly damaged causing beyond superficial damage to the panels. We contact “customer service” and after a back and forth we were literally told “you get what you get” no replacement parts. Nothing. Just a big ** to us. Bed Bath and Beyond are a bunch of criminals and bullies. I cannot believe they can take your money and send you dog shit and get away with it. Gross.

Horrible customer service! I was delivered a dresser that is flimsy and cheaply made and the drawers squeak. The drawer handles don't even match the handles in the photos. They are ugly handles. I sent pictures of all the flaws to customer service, and I requested a return and refund. I was told I would need to disassemble this dresser and return it in a box. Well, I had to pay a large fee already for Angi's list to put this together and I would have to pay double for them to take it apart. I unfortunately do not know how to take this thing apart and where to get a very large box from, as the box it came in was delivered opened and torn.

I ordered a rug and mat from this awful company. The rug arrived weeks too late, as my daughter was leaving for college. I requested a return for both products. They refused to give me a return label for the mat, stating it had been delivered as promised. I advised that I only needed the mat to accompany to rug, which arrived far too late for my needs. The mat was 40.00 and they were charging me 23.00 to return. That was awful.. and it had not been 30 days!! I will NEVER PURCHASE FROM THEM AGAIN!! POOR CUSTOMER SERVICE!! A RIP OFF!!

I ordered a new blender from Bed Bath & Beyond, and when I received it, I learned it was full of tiny little hairs. Most of the hair was on the blades of the machine, but there were also little hairs on the buttons and the lid of the blender. So unprofessional!

I purchased a teak shower chair online. I didn't open it for 6 weeks because I had recently downsized and was still settling in and unpacking. I waited too late and was outside the return window. I wrote a negative review about the quality assurance and my review was declined.

I ordered chairs on one color. I then requested to change the color less than 10 hours later. They are mot able to change an order once placed. They then denied my request to cancel and re order. And would not let me talk to a supervisor. Beware.

I do not write reviews, but feel that this is very necessary. I purchased a vanity with lighting built into the mirror March 21st, the light stopped working early summer which my daughter did not tell me, but I contacted customer service July 12th 3.5 months after my purchase of a 300$ vanity, they are absolutely no help. So the light stops working just 3 months after I make a pretty large purchase... The only reason why someone would buy this particular vanity, and they can't do anything! This isn't my first purchase but it is certainly my last!

The website photos are not accurate for color. Prices don't always match. Customer service takes often over an hour for a call back and then you have to contact the shipper if there is a problem. The shipper didn't return my call.

I have had some bad experiences with companies while shopping online or in stores; however, my latest experience with Bed &... tops them all. I ordered a "genuine leather dual motor lift recliner. black", according to the description and the photo. I received something that looks like vinyl and was not a true black. It also puckered as soon as it was sat on. The item number is **. Please, do not order, if you think you are ordering a genuine leather chair. Unfortunately, I was unable go upload a photo. I advised customer service that the chair is not the genuine leather chair that I ordered. I was told that in order to accept a return of the chair, they would have to have pictures. This meant that I had to pay someone to unbox and assemble the chair as well as use my cell phone to take and send pictures which I have never done.

Customer service of Bed Bath & Beyond is the worst one I ever have. The shipping label of my item was created a few days ago but the package still hasn’t shipped. So I contacted the customer service via text message. The first agent said she would check on it and asked me to wait a few minutes—but then never responded again and instead sent me a survey link. The second agent said it would take the “tracing team” 4–5 business days just to check the status. Then, without offering any real help, they ended the conversation by saying, “I understand that you have no other concerns...” and sent another survey. Ridiculous.

Back in March 2025, I made an online purchase of a Kitchen table and chairs. It was on back order for 6 weeks. I also was a member of the Beyond + to pay an annual fee for special offers, etc. I used to get great service. Now I was charged $19.95 to be in this "club". No notification of auto-renewal! I called and said I don't order from you anymore and said to refund and cancel the Beyond +. They said sorry, it is not refundable! I have spent thousands with them in the past. Never again will I buy anything from them.

I took the time to leave detailed reviews and upload quality photos for Bed Bath & Beyond products, expecting to receive the points they promised. I never got them. I spent over 1.5 hours between two phone calls and an online chat, only to be told my case would be “escalated” – nothing ever came of it. When I finally asked to have my photos removed since I wasn't getting the points, the rep told me that wasn’t even possible. This whole experience has been incredibly frustrating and disappointing. If they’re going to offer points for reviews, they should honor that. Don’t waste your time like I did.

This is another store where customer service is outsourced, and they pick American names to sound like they're in this country. You cannot understand them, and they follow a script with NO friendliness or problem-solving skills. They lost not one but TWO sofas on me within a 2 weeks' time period because "Rory" in customer service accidently cancelled the first order due to lack of training. He then reordered it takes upwards of 2-3 hours. Don't be fooled by the coupons. It's not worth the hassle to get 20% off. after realizing his mistake...and then accidently cancelled that one too! Calling them either puts you on hold as the 56th caller or a call back.

I purchased an outdoor umbrella from Bed Bath & Beyond online for $800. Their website showed one in stock. But after 9 days, the item was not delivered. The order status showed "delayed" with no future delivery date indicated. I called their 800 number for an update. The automatic response said the wait time was 486 minutes! That is 8+ hours. I recommend buying from somewhere else.

WORST! ONLINE CUSTOMER SUPPORT!!! Bed Bath & Beyond, aka, Overstock.com, aka, Beyond - Very, very antiquated, call wait times are anywhere from 45 minutes to 1.5 hours if you're lucky. They partner with UPS for delivery so, there's 100% odds the item will arrive damaged. I wouldn't recommend this company to anyone.

Bed Bath & Beyond are the worst company to deal with. I bought a $36 twin duvet cover, which was not as depicted on their website. So when I needed to return it they said I had to use their shipping label and they would deduct $21.00 shipping fee from my return. They say that if I use my own shipping label, they may change me for them having to research the return! I am never going to buy anything from them again. This is why Amazon is taking over online shopping. Bye bye Bed Bath & Beyond.

They were good when they had stores but I ordered from the online store and am very disappointed. One part of my order never arrived and I can't get in touch with the supplier and the other item is of very poor quality and they want me to pay $20 in return shipping for the garbage product they sent me. Not shopping there ever again.

Unreliable- Do not order from here! I placed an order for '6-Piece Outdoor Wicker Sectional Sofa Set with Cushions Option'. I placed the order on a Wednesday with the expected delivery date to be that Friday (as I needed it for an event the following week- If the date was much later I wouldn't have ordered it). Friday came and went and the package never got delivered. I never got notified of any delays, but when I went to my account the order status said 'delayed, awaiting tracking update'. At that time I called customer service and representative told me 'oh no there is a 5 day shipping Window. That date you saw wasn't accurate' - So basically Bed Bath and Beyond lied on their expected date to get people to order their products.

I ordered and got an email that I'd get my order on the 11th. That's came and gone and still no order. I can't post a picture because I still don't have my order. I made several calls to customer service just to be hung up on several time. Worst customer service ever!

I ordered a vanity that was specifically listed as made in Malaysia, and as a result was quite a bit more expensive than the junk from China, but I decided it was worth paying more to get a better quality item not from China. When it arrived, the boxes all had made in China stamped on them, and they were just a low quality of junk as I was trying to avoid. There were even several broken pieces in the box. I would go as far as to say that the price and mislabeled country of origin was intentional to raise the price of a junk item. I would not recommend trusting this company with any furniture purchases.

I placed an online order with Bed Bath & Beyond on June 26 and canceled it on June 27—well before it shipped. They shipped the item anyway, and I received it on June 29. I was then told I would have to pay return shipping myself. Their return policy says the customer is responsible—but that’s buried in fine print. It’s unfair and feels like a way to push responsibility onto the buyer even when the company is at fault. With physical stores now closed, you’re relying on an online system that lacks transparency and accountability. I won't be shopping here again and encourage others to think twice.

Omg the worst experience dealing with a company I have ever had! Bought 2 recliners, 1 super happy with. The other had a slit in the leather. Shipping protection purchased as well. Initially clicked on return item but wasn't sure it submitted (no email). Called customer service and during the conversation, was told we could receive a refund for $67. Because the box was also damaged in exact same place -note: we were very careful opening the box and were scared to put it back in the box, we decided to go with the refund.

I am absolutely appalled by the way Bed Bath & Beyond is handling their so-called “Premium Membership.” They charged my account for a renewal and despite multiple attempts to resolve the issue, they flat-out refuse to remove the charge. This is a classic case of predatory auto-renewal—burying the renewal terms in fine print and hoping customers don’t notice.

Never order from Bed Bath & Beyond. They are thieves, and they will steal your money. I ordered a product, it has a missing part. I cannot get the replacement part, because bed bath and beyond got the item from the marketplace and guess what, I'm screwed.

I ordered this bed over a month ago! I’m still waiting for a replacement, as you can tell I don’t have all the parts and this is not what I got in the shipment. I have called and called and have got nowhere with them! The replacement they did was canceled. I’ve called again and nothing! This bed was almost $700! The hold times are absolutely insane!

I purchased sealing bags which were supposed to be the equivalent to Food Saver bags. What I got was bags that look like zip lock and unusable. I went back and forth between BBB and the manufacturer, both pointing fingers at each other for over a month. When I started threatening with Deceptive Trades and Practices my account was credited. I attempted to use the credit and was told that I have to buy another membership to use it even though the membership doesn't end for another 2 days. And they couldn't get their story straight about the amount credited, being given 3 different amounts. Nothing but a money grab. No longer a USA company but outsourced with customer service that is abhorrent.

I received a bedroom set where two of the items were damaged in transit and could not be used. After waiting nearly a month for them to replace two of the damaged pieces (dresser and nightstand), they informed me that they were no longer in stock. They offered me a very minor discount, which I declined because the pieces were unusable. I requested a return authorization for the entire set. It took them nearly a month to get me the authorization and another 3 weeks to pick up the items. I am still waiting for my refund, despite their promise that it would be posted within a few days. I am very dissatisfied with their customer service and the way this whole situation was handled. This has required so much work on my part, and I will never order from them again. It's a shame because I have ordered from them in the past without any issues, but this one was a complete catastrophe.

I am extremely disappointed with this company's return policy. If you want to return an item, you're forced to use their prepaid shipping label — and it's outrageously overpriced. There’s no option to return the product in-store or to a drop-off point, which seems deliberately designed to discourage returns. It feels like they’re banking on people either giving up or reluctantly paying the excessive return shipping fee.

I returned an item worth about $16. I followed their broken process. I sent the emails. I included the tracking. I even gave them attitude because their site was pure garbage and wouldn’t issue a return label. Know what I got in return? NOTHING. No refund. Just a weird act from customer service, like they couldn’t “understand” the issue. As if pretending to be confused counts as customer care. This company is either playing games or they’ve truly lost the plot. If you're thinking of buying from them online—DON’T. They’re not Bed Bath & Beyond anymore. They’re Bed, Bad & Broke.

I guess I should have read the reviews first and would not be here complaining. I have never in my life dealt with a company like this. They are stealing and getting away with it every day. I thought there were agencies out there to keep an eye out when a rogue company acts like this. I know the Better Business Bureau has been informed but doesn’t seem to have made a difference. Shame on you BBB. Hopefully some day in the future you pay a hefty price.

Very bad experience with purchasing from Bed Bath and Beyond. Ordered a quilt online and was very disappointed in the quality of it. Company requires I pay a return fee of almost half the cost of the product. Tried to discuss with customer service - 45 min wait time to speak to someone on phone so tried chat option. Staff refused to do anything about the very high return fee even though there are no longer any physical stores you can return to. Finally tried emailing customer care team. They also refused to lower the return fee and did nothing to help. Very bad experience.

I purchased three pillows two of which were the same size. All three pillows same brand shipped to me in the same box. I was sent two separate return labels. Why when all three arrived in the same box. I asked customer service what would be my refund since they say you have to pay for your return shipping. I spent 61.00 dollars for the purchase of the pillows and my refund would be $13.00per customer service the shipping took all of my refund minus 13 dollars. You guys are thieves and should be shut down. The Bible says when the thief be caught he must return 7 times greater. This company will never prosper because they are thieves. Do not buy anything from this company if you buy it don’t return it you will not get your money back.

I have had problems with every item I have ordered from this company, with the exception of one. The quality has been terrible and the returns are very expensive, making it not worth it. I recently purchased a piece of "outdoor art," which was totally misrepresented. It the first 3 months, it warped, faded and became useless. It was not gallery wrapped, as it stated, nor was it waterproof. I am an artist myself and only purchased it because I didn't want to use the polyester protectant to make art survive outside. Don't buy from BB&B.

I ordered two 5 x 7 rugs, paid $200. Received the items in good condition, but they did not fit the space in which I intended to use them so I initiated a return. It cost me $70 to return the items, which was outrageous, but I figured I'd at least get $130 back. No sense in keeping rugs that aren't useful and I'd learned my lesson with BBB returns. But then they just arbitrarily took away $40 from my refund - JUST BECAUSE. I ended up with a $90 refund and when contacted, they have no intention of returning that extra $40!! I had to fight the charge through my credit card company. How can they just decide to arbitrarily steal money from me? Ridiculous.

If it could give them NO stars, I would! I ordered a comforter and pillow shams. The shams wouldn't even fit on my standard sized pillows! They were too small. Obviously shoddily made. I have been buying comforter sets for 50 years and I've never had a pillow sham that didn't fit the pillows! When I called and said that the item was defective and that I shouldn't have to pay return shipping fees, the woman in their customer service department stated that this didn't qualify as defective! It would have cost me $22 to ship it back via UPS but I went to the Post Office and only paid $18 but still a lot. I just tracked the package and they received it on May 28 and still haven't issued my refund. I will NEVER buy from them again. They are a fraudulent company now.

Horrible. Just horrible. I bought a fountain for my back patio just to get it and was resin $146. For a light fountain the picture looks like cement. So I did not open the box. Called and canceled the same time I ordered. Got a rude guy on the phone. Would not cancel my order. He said he could not cancel a order that was just placed. I asked if I could refuse it. He said no. I was so mad because I did not want it. I waited and waited. The package arrived late. When it arrived I called for a return label. They told me I would not get 100% of my money back. They would charge me for the shipping. Then I get the label from the representative. Took it down to UPS gave them the label and package. Two weeks later it gets delivered back to my house while I was out of town. I am beyond furious! No wonder they filed bankruptcy. They rip people off. Lie to you. Scam you. Just like they did me.

I purchased these from BBB: LUE BONA 27 in. Counter Height Upholstered Bar Stools Modern Barstools with Open Arms and Wood Legs for Kitchen Islands. They arrived on time within a week. They were easy to put together and are well made and sturdy. I am very happy with the purchase and experience with BBB.

I ordered an outdoor furniture cover. Never got updated tracking. It was three weeks and still no package. Their customer service kept providing tracking that read it’s on its way. Never will order anything from them again!! Warning to all. STAY AWAY!!!!

I ordered a patio set was supposed to be here on May 16. Did not come after guarantee 2-day shipping! Fast forward after calling customer service, waiting on hold forever, being disconnected, given the rehearsed apology, being told 4 different delivery dates. Today, I get half the order in the wrong color, and the wrong pieces. The other half won’t be here until May 27. I’m back on hold. Can’t get through to customer service again!! Don’t buy from them. They should be shut down!!

Do not purchase anything from this store! They charge a ridiculous shipping fee if you need to return... For a quilt, they're charging me $26 for the label to ship it back. I called BBB because it was so outrageous but the CSR told me it's their return policy. I asked to speak a supervisor & she argued with me, then placed me on hold as she pretended to contact a supervisor and when she came back, told me that her supervisor said to read their return policy. I was shocked.

I’m scared! I should have checked reviews before my purchase! I purchased a chair from them, placed my order, then went onto the website and found the same chair on their website for $70 less! I called to cancel my order in order the less expensive one, but they told me that you have to cancel within one hour! Which is nonsense. I had not shipped and they said “I can return it, but it would cost $50”. I’m so afraid it’s a piece of junk! And nervous because they apparently have terrible customer service and do not care about their customers at all! Where I live, the store closed, I see why sadly! They just do not care!

Do not buy from them. I clearly purchased a 15 ft trampoline, only to get a 10 ft trampoline. They say the trampoline ordered didn’t even come in that size. That’s because I ordered a 15 ft trampoline. They can not provide a receipt or tracking information.

I bought a gift card for my wife. She didn’t receive it and I was told I couldn’t get a refund. I’ve been trying to get this resolved for three weeks. I will never do business with Bed Bath and Beyond again.

Purchased a pool and it arrived on March 26. We don't put the pool up till May when it's the right weather. The pool is not Round like the picture. It is oval. It is way too small and not worth the price. I contact customer service and Sloane is not good at that! They just kept repeating their 30 day return policy and wouldn't let me speak with their manager. Worst customer service ever! Will never shop here again!

This is my first review in my life and the customers service is really bad. They charge me 19 dollars for be a member and I never bought anything from them and I never authorize my credit card for them to charge me that amount. I call them and they said there is nothing they can do to credit me. Now I understand why in the USA, they went bankrupt now, I don’t feel too bad. Enjoy my money Beth Bath and Ripoff

This place is horrible!!!. I purchased items that didn't match colors, compared to what was on their app. They charge way to much for shipping returns. I will not be ordering from this place anymore!!!. I see that they are spam and out for just your money, not about a good order. Don't order from them!!!!

This experience with Bed Bath & Beyond has been appalling and unacceptable. I ordered a modular sofa that was clearly advertised and pictured as orange. What arrived was unmistakably yellow – not a shade off, not lighting differences – a completely different color. I immediately notified customer support with photo evidence, expecting a professional remedy for what is plainly false advertising. Instead, I was told that my claim was considered "buyer’s remorse" – an insult, given the clear discrepancy between the product advertised and the product delivered. Despite this being their error, they issued return labels and then charged over $500 in return shipping fees – more than 75% of the original purchase price!

***BUYER BEWARE!!*** Any mattress that you purchase and open is NON-RETURNABLE. Buy your mattress from someone who will let you sleep test them. There is also no warning when you purchase to let you know that this is the case.

BEWARE. Horrible experience. Had to pay $120 to return an item because it arrived too late, waited several weeks and no refund. Spent more than 1/2 hour on phone before they issued a refund but it was on the wrong order, which was half what they owed me. Just not worth the aggravation. They're now Overstock so avoid them too.

Inhumane, they lie and lie and lie. Please take my advice especially with purchase online and dealing with their customer services. At first delivery was setup for a time and they changed it. I told them to cancel. They assured me not to worry. 4 days after they left the package outside and I lost it.

Terrible customer service. Paid for fast delivery for Mother’s Day, was supposed to receive my order on Thursday and now I won’t get it until Tuesday (Mothers Day is Sunday). Very disappointed in customer service. I offered to drive to pick it up and everything and all they did was offer 20% on next order. I will not be ordering from here again with this customer service.

I was very excited that once our local store closed, the BB&B went online with sales. However, a product I purchased came in the wrong size. It cost $28+. To return it, BB&B wanted me to pay $21 for the shipping label. This is a SCAM! I will never buy from them again. I gave them one star only because it doesn't go any lower. They deserve NONE.

Bought 2 kitchen items from the website since I used to love going into the B&M stores when they were around. Mistake. I returned one of the items (less than $20) and they wanted $25 for their pre-paid return label. Not doing that. So I followed their instructions, wrapped the package in its original delivery box, took it to UPS. UPS said their return address is wrong (big surprise). I instructed UPS to use the zip code they provided even though it didn't match the city they provided. Cost me $14 to send this tiny package back for a $20 item. Ridiculous. I have yet to see the refund, so I'm out $20+$14 for an item I don't have. I will NEVER order from them or Overstock again. NEVER.

Bad experience, return policy is a joke. Don’t recommend shopping there, the stores used to be convenient, the online version doesn’t work for me, sorry, won’t come back, very very disappointed and not happy.

Horrendous customer service over a mere $45. I originally contacted UPS after my package had said it was delivered and was not. They then instructed me to contact Bed Bath and Beyond who wouldn’t even entertain the fact that the package was delivered and accepted by someone who wasn’t my husband or myself. Lesson learned I suppose, there’s a reason other stores seem to be doing much better in sales.

I wish I could rate this experience with zero stars. My item was supposed to be delivered on April 26, 2025, but that day came and went with no update or delivery. I then received a notification that it would be delivered on April 29. I stayed home all day waiting, but once again, it didn’t arrive. I called UPS, and they informed me that delivery would be between 12:45 PM and 2:45 PM on Tuesday. After work that evening, I returned home to find my porch gate left open and a note stuck to my door stating that a signature was required. I had called the day before, and this information was never communicated to me.

I would give zero stars if I could. Buying a couch from Bed Bath & Beyond was a huge mistake — both the product and the company were massive disappointments. The couch we received is defective. It sheds hundreds of feathers daily, making a mess all over our home. It’s uncomfortable, cheaply made, and absolutely not worth the price.

Absolute WORST customer service. Called in to ensure I would be able to schedule a delivery date for a large sectional. Was assured I would receive a call from the driver. No call, no email, shippers dropped off boxes without ANY notification. When I track the package, it still says out for delivery a week later! Called in to complain and was told the issue would be escalated and would receive a call back. No call, no communication whatsoever.

I came to this site because I was looking for a gazebo and when I searched, they popped up. I found one in a pond me trying to check out. The price changed like three times! They had the “original price” marked out, then the sale price which was of course lower. Then you go to the checkout it is another different price that is higher than the sale price. Then if you have a coupon from them, they give you the percent off of the so-called original price which makes you end up paying what the sale price is in a little more! Which I find it very crazy.

DO NOT BUY FROM BED BATH AND BEYOND! THEY ARE UNETHICAL. NO WONDER THEY CLOSED DOWN. DO NOT PATRONIZE THEM. I bought a Queen Sherpa Blanket and the price online was $160+ and close to $200. I found out later on Overstock.com that the same Queen blanket is $69.99 and they didn’t want to price match stating it’s their sister company and not their competitor. Even more reason why they should price match! I am returning this because of their UNETHICAL BUSINESS PRACTICE AND REPORTING THEM TO BETTER BUSINESS BUREAU.

In Prep for a party, I ordered two patio sets which estimated 3 day delivery! FIVE days later CS tells me the first set should arrive in another 5 days. The other set will “leave the warehouse” in TEN DAYS, WITH ANOTHER WEEK FOR DELIVERY. BB&B quips their dates are “estimates”. When you're off by 3 weeks, one would suspect you're advertising items you have items, which are not in stock, despite listing indicating they are in stock. If I used Amazon I would have had in 3 days. Shame on me.

Tried to cancel order within 12 hrs., told me I couldn't, but that I could return it when it arrived. The item was defective, yet they still charged me $25 to provide the return label. Ridiculous rip off. DO NOT BUY FROM THEM!!!!

Do not order from Bed Bath & Beyond partner to deliver from FedEx…. They do not treat you with respect. My package was stolen from me… They do not take responsibility of delivery of the products to customers.. They partner up with a disrespectful company to deliver their products FedEx… Please do not order any products from this company because they partner up with a disrespectful company FedEx.. FedEx Bed Bath & Beyond.

Updated on 05/25/2025: Shockingly poor performance from a company which has never been known for customer service. My order lay in the warehouse for three months before someone finally admitted that they were never going to ship it and refunded my money.

I used to be a regular customer of Bed Bath & Beyond. Recently I placed an order and three items in my order were not what I had ordered and were inferior garbage and these are products that I have purchased before but are not the proper quality or size or anything. I do not know if what I received was knockoff products or what. I have called and called to all their phone numbers. There is NO customer service. Their Utah home office has voicemail with no-one returning calls. The free returns for defective products wants to charge me 80 to 90% of the purchase price of the items to receive three separate return mailing labels as you cannot have a return with multiple items as they MUST be done separately and there is no choice for the item being defective or a wrong item even when clicking on their link for free returns when the item is a wrong item or defective.

BedBathandBeyond.com site is being reviewed, as well as the customer no-service people you get when calling BBB 800 phone number. I ordered a rug-Novogratz by Momeni Jem Stella 2 x 3 size. The picture on BBB website shows a blue field with yellow design. It looks rich and beautiful. Sadly, what you receive is a low level inferior rug that has barely enough blue wool to cover the surface. The white backing shows through so much so that the rug appears polka dotted. BBB should be ashamed of scamming people in this way. Take a truthful picture of the product so people can make an informed decision. The rug they shipped to me is in no way a replica of the picture. I waited 2 weeks to get the rug and was shocked when I opened it. Called immediately for return authorization.

I placed an order that included some Pillow Shams, but when I returned them—along with other items from the same order—I was told I wouldn’t receive a refund because they were supposedly sent to the wrong return address. The issue? I followed the return instructions they provided. Now, I’m left without the merchandise and without my money.