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Reviewed Aug. 20, 2023
I ordered several items June 26th. Can't get anyone to talk to. Got an order confirmation and order number. Still have received no packages. I want my orders or a full refund. So dissatisfied with this. Will never order online again.
Reviewed Aug. 17, 2023
I ordered two "2 Drawer Vertical File Cabinet with Lock & Bookshelf, Printer Stand with Open Storage Shelves; Item #**" and they were damaged with bent metal parts, numerous parts with chipped paint, cracked drawer bottoms, and parts that were dented.
Reviewed Aug. 14, 2023
Ordered two fragrance mist and one fizz lotion and when it arrived it was at the wrong apartment and had to get it from them and found no lotion there. One call to customer service only to tell me I can't a refund for the lotion. I suggest to go to a different store.
Reviewed Aug. 11, 2023
Ordered a "genuine leather" couch, and the price was high as it would be for real leather. The item arrived on Aug 11 2023. However, it's not made of leather but man-made material. Customer support stops responding when I ask them to pay for the shipment back because it's an error on their website, and their advertisement is misleading.
Reviewed Aug. 10, 2023
I placed an online order through Bed Bath and Beyond/Overstock.com July 9, 2023. I received a confirmation email and order # as well as the charges to my financial institution, although never received my products, I've reached out via email multiple times with no response until today. I called, only after approximately 30 minutes on hold was I informed that they have no records of my order... I disputed this transaction with my bank although after review they found it to be liable on Bed Bath and Beyond/Overstock com's responsibility to reimburse my funds, in which they claim to have no record of. In other words this is yet another fraudulent/scam. Do not purchase from online!
Reviewed Aug. 10, 2023
Ordered a dresser according to our move date. Item was to arrive well in advance of our move. Date of arrival, we get a text message saying our delivery has been changed to the date after our move. Furious! We had to bend over backwards to obtain the item post move. Never again!!!
Reviewed Aug. 7, 2023
It is disappointing to realize that after Overstock bought BBB that their prices are crazy expensive! I don't understand how these online retailers expect to survive when you can go anywhere else - and I mean anywhere - and get the same thing for FAR less! These companies don't learn. Overstock/BBB won't survive this way.
Reviewed Aug. 6, 2023
I made my order and everything went through and the Bed Bath and Beyond said my order was on the way. It's going on 2 months now and I still haven't heard back from them. I'm waiting either for a refund in full or get my stuff I purchased delivered like come on.
Reviewed Aug. 5, 2023
I recently had a very disappointing experience with Bed Bath and Beyond during their Going Out of Business Sale. I purchased a massage gun as a gift for someone special, only to find out that the product was missing from the box. This unfortunate situation has left me feeling frustrated and dissatisfied with the store's customer service.
Upon receiving the wrapped box, the recipient excitedly opened it, only to discover that the case, attachments, and instructions were the only things inside. The actual massage gun, which was the main reason for the purchase, was nowhere to be found. Adding to the frustration, I couldn't resolve the issue in-store either, as the brick and mortar location was already closed by the time I gave the gift, approximately three weeks after my initial purchase. This made it virtually impossible to physically visit the store and discuss the matter face-to-face. To rectify the situation, I attempted to dispute the charge with my credit card company. Unfortunately, even though they acknowledged the issue, they cited the "All Sales Final" policy as a reason they couldn't reverse the charge, leaving me without a solution to the problem.
This entire experience has left me disappointed and disheartened with Bed Bath and Beyond. As a customer who has previously enjoyed shopping at their stores, I expected better treatment and support when facing such a clear mishap. The only response I get when calling any number they have listed is a recording. The lack of responsibility on the part of the store and the credit card company is disconcerting.
In conclusion, I would caution anyone considering purchasing from Bed Bath and Beyond during their Going Out of Business Sale. While the deals may seem tempting, be aware that the "All Sales Final" policy can leave you without recourse should you encounter any problems with your purchase. I sincerely hope that this review serves as a warning to others and that the store takes the necessary steps to rectify their customer service practices.
Reviewed Aug. 5, 2023
I saw BBB Warehouse was having a 70% off sale. I ordered 7 items on July 31. The website said I would receive the order between August 2 and Aug 4. I am moving out of state on August 10. The timing was perfect for the delivery. I could put the boxes in the POD Storage Container and have all my belongings delivered at the same time. On August 2 I received a "Your Items Have Shipped" email. I clicked on Track Package to find the items I ordered are in China. I pulled up the Confirmation of Order email. At the bottom was a contact email address.
I sent them an email asking about my delivery. Which got returned. I then went into the website and looked up contact information. They had a different email address. So I sent an email to that address, which got returned. I found an 888 number on their website and called them. You get a recorded message saying to leave a message with your name, order # and reason for your call. It also stated that your call would be returned between 9am and 6pm EST. I never received a return call. As of this morning. August 5th, my order is still sitting in China waiting processing. It has not moved one mile. I clicked on the China Post website to find it can take up to 45 days for packages to be delivered to the USA.
How BBB can give dates when your items will be delivered that are completely untrue is infuriating! You cannot change the delivery address of your order either and can only cancel your order within 30 minutes from when it is placed. If I had a crystal ball and knew what would happen today back when I placed the order, I would have had it shipped to my new address. If and it's a huge IF, my packages ever make it to the USA and are delivered, I will not be here. DO NOT, DO NOT UNDER ANY CIRCUMSTANCE ORDER FROM BBB. No wonder they failed as a business!!
Reviewed Aug. 1, 2023
You should think twice before purchasing anything from this website. They have a terrible return policy. It's like some kind of trap where you buy something you stuck with it. The "business" with Overstock now it is Bed Bath & Beyond cost me $179 in the wind because the return cost is the buyer's responsibility and it would have cost me about the same. When I tried to post a review on the website to warn other customers, I was told “Whoops! Your review has been denied.”
Reviewed June 29, 2023
In the 9 years of living here, I have only been to BBB a handful of times. Each time has been a horrible experience. Recently bought a juicer on sale due to the store closing and it was never delivered. No one would cooperate in helping us, so no juicer and down $100!! When asking for help in person, the lady immediately said they don’t even sell juicers and they don’t do online orders which was absolutely false information. I offered to show all the emails and evidence and she refused. Still no juicer and no money. The staff proved to be useless and extremely rude. No wonder they are closing down.
Reviewed May 31, 2023
The store reps misplaced prices and had a price of 16.99 above a product. After I paid I realized the item rung up for $50. Although the store manager saw and acknowledged there was a mix up they still refused to correct the matter. Instead she just moved the sign afterwards. This is why they are in the situation they're in now. Horrible service! Plus the items are still ridiculously expensive. Don't waste your time or money. I'm glad they're kicking rocks! Tip for consumers: I hated this whole experience! Done and over BED BATH AND BEYOND. Good riddance!!
Reviewed May 27, 2023
Unfortunately BBB stopped accepting gift cards without much notice. Due to a family situation we couldn’t follow the entire news and when we were able to use the GCs, the store stopped accepting. IMO they should accept gift cards as long as they are selling stuff. It is their money after all. It is totally unacceptable. What if someone was traveling and couldn’t use it in time? Just not done
Reviewed May 17, 2023
In 2022 I returned a product and received a merchant credit card. When I tried to use it it had no money on it. After three phone calls, many long holds and let me have your number so if we get disconnected I will call you back, I am no better off. I still have no money even though I have been told it was fixed. Good thing they are closing I would never buy anything from them. Of course nothing will be done about this situation now.
Reviewed April 18, 2023
Beware of purchasing from Bed Bath and Beyond as they close their Canadian stores. They are selling old stock of Therapedic memory foam cooling mattress toppers that are ruined by prolonged compression packaging. Of course, Bed Bath and Beyond takes no responsibility for this, no exchanges and no refunds but they knew that the product was old. There might have been some discount but when you think that you are paying hundreds of dollars for a 3 inch memory foam topper and you get a memory foam pancake, you have been ripped off.
Reviewed April 18, 2023
My fiancé and I placed an order online 4/11/23. For whatever reasons… BBB cancelled our $600 order. When inquiring about getting our $$$ back (order was paid in full) we were told 48-72 hours. We have been calling multiple times daily and been given the runaround. It has been a week and no signs of any $! We didn’t cancel the order yet we are the ones still waiting for our refund... our $$! We are beginning to think we won’t see a dime!! No one who answers the phone for customer service is from America. Makes things a bit challenging and not one of them has a number to their superiors. Horrible Horrible Horrible company to conduct business with. Can see why they are closing down!
Reviewed Feb. 17, 2023
Internet Site malfunctions and their I.T. Dept sees no problem. Will not capture my membership which comes with discount. They see my membership. Problem ongoing for 5 months. Cannot shop online. I send screenshots to customer service. I.T. asks for screenshots without giving me an email address to send them to.
Reviewed Feb. 3, 2023
They tell me my store in Mission Valley here in San Diego is not closing, but it might as well! Every time I go there I see MORE floor space and LESS products! The coupon policy was always very generous, but no more, as they do expire and are useless! There is never anyone around to help, and the check out process is very slow. I just threw out my latest coupon, as they never really have anything I like anymore. It used to be a fun store, but now it's obviously going down, just like The Titanic!
Reviewed Jan. 24, 2023
My wife and I were looking for an item which we couldn't find in store # 480 this evening. Joseph helped us by ordering it online which we weren't aware of this policy. He was very helpful and his customer service skills were outstanding not to mention he could probably type 150 words per minute on that keyboard (LOL). We'll definitely make this store our first to go to from now on. Seems this world is lacking the customer care that Joseph provided. Thank you Joseph for making our shopping experience a nice one. Kevin & Judy A
Reviewed Jan. 14, 2023
What a piece of ** company. I go on the company in order to carpets for the bathroom. It says I can pick them up at my local store today. It says they have plenty in stock. I pay for the item and immediately I get a email saying that the product is no longer available for store pickup and now I have to get it shipped to me and wait two weeks. If I want to refund I got a wait two weeks to get a refund so basically they screw you with lies. What a pathetic piece of ** company.
Reviewed Jan. 8, 2023
As a decades long customer with a home FULL of BBB products I was sad to hear you may go out of business, until today's phone call. They didn't say their names, but it was a man & woman at 1:56 & 1:57pm on 1/8/2023 at 6401 w Plano Pkwy Plano, Tx 75093. I left the following review & will take my business elsewhere:
WOW! Mind BLOWN at horrible customer service. I called to ask if this location was closing. The guy who answered the phone got angry and hung up on me after saying "whatever dude! People are losing their jobs!" I said "no no no, I just wanted to come shop the sales!"...and wham, hung up on! So, I called back and a woman answered and I told her what happened and said I just wanted to shop their location and was it closing? Her reply "how should I know!?" So, I said "well, there would be big signs on the front of the store." Then she says if I want help to call Corporate and slams the phone down, too! Whaaat? Talk about going down in FLAMES. Buh-Bye BBB!!!
Reviewed Dec. 18, 2022
Just a few months pre-COVID, before massive supply chain issues, I purchased a gift through the registry for my cousin's wedding. A couple of weeks ago I was looking for her contact info by searching old emails and I found a shipping email from BB&B. On a whim, I clicked the tracking. I was shocked to find: Carrier Awaiting Shipment. I thought this must be a glitch. There was also a "delivered" email, but I had a bad feeling, so I clicked the customer service chat. I was told that the item had been out of stock and never arrived! So my cousin never got the gift and there were no emails or anything to let me know. I was mortified. They also told me I was never charged because the order didn't go through. That seemed confusing two different things.
I checked the credit card I would likely have used and didn't see anything on the card, but I chatted again to make sure. I was also requesting that they reach out to my cousin because I felt awful and I wanted her to know that there really was a present, but they wouldn't do that. Just: "Sorry for the inconvenience." The second chat I was again told my "credit card" wasn't charged. I still felt there was something else they should or could be doing, and reached out through Facebook messenger. This time they got back to me after doing "research" and said that they couldn't get authorization from my credit card so it was never charged. No explanation for the two emails -- "shipped" and "delivered." They offered me a $65 credit which I thought was weird, but I said sure.
I was using the credit to get toys for my cousin's now 1 year old son. I looked at my account and was able to find the receipt for the wedding purchase. I hadn't used a credit card. I used PayPal. It was on the receipt. I went through old PayPal records and found that the money had in fact been taken out of my account. So they had taken my money, and sent me a shipped email and a delivery email and the items had never been shipped or delivered. I wrote them back. I haven't heard anything. Here's the thing, I don't believe that this is just me. I think this is a scam they have been running for years. Think about it: How many times when you buy a gift through a registry and it is being delivered to the recipient's home, do you actually check that it got there? Maybe you get a thank you from the recipient, but if you don't do you pursue it? Do you ask: Did you get my gift?
I think Bed Bath and Beyond doesn't deliver a certain of the gifts. They wait for people to check. A certain percentage never checks. They keep the money. It's the perfect crime. Steal a million from one person and you'll get caught, steal an average of $150 from 10,000 people who won't check, and that's enough to float a dying retail legacy retailer for another year. Do not register with them. Do not buy from their registry. Find the same product elsewhere and let the bride/mom/etc know why.
Reviewed Dec. 10, 2022
The item advertised at the time of purchase 11/13/22 is not what I received. It said - Irish Spring Original, what I got was the Original Clean. I bought several packs of what was stated to be Original as it has become increasingly hard to find in stores. I realize Colgate-Palmolive has stopped making the soap I wanted, but assumed based on what was shown on the Bed Bath & Beyond website that they had some left in stock. When the package arrived it was the newer Irish Spring with flaxseed. I don't care for the newer version.
Upon returning the item to the store, I was informed that you don't get reimbursed for shipping for an online order. So not only did I not get what I expected based on what was advertised, but I also wasted money for shipping. Not happy. It seems that there are some companies that just don't update the web data to reflect accurate product information. I have wondered if these are marketing strategies to get people like myself to buy these items based on what is shown, hoping that I will just keep the product. All I end up doing is returning them, leaving a bad review and being frustrated. All over a few bars of soap.
It is the principle that I don't like being lied to or deceived. Businesses have a fundamental duty and obligation to advertise and promote products accurately and responsibly. If you like the new scent, that's fine, you're in luck, but if you want the older original scent you should look elsewhere. Unlike other online stores, you don't get reimbursed for shipping. This was BB&B's mistake. Interestingly, in BB&B's "Terms of Service" for a review, they warn not to do exactly what they have done. I won't be buying from them again.
Reviewed Dec. 4, 2022
I would give zero stars. Awful customer service, lie, can't get things right, even my name~! My order was placed, email showed what I ordered, it came wrong item. Nothing like what I ordered. They said it was because what I ordered was low stock so they sent me w/o my knowledge their choice! Awful piece of trash! I called customer service. Got finally someone who was really good who said yes there really were more and he would send it. Today it was correct but arrived broken in 7-8 pieces- outer carton smashed but inner box looked like someone threw in broken item and threw some dirty tape on a crushed end. I called and got a super nasty customer serv rep, and supervisor she finally transferred me to was insufferably rude. I am intending to sue.
Reviewed Dec. 3, 2022
I placed an online order and it was a disaster from the beginning. I was on the app. Put in my credit card and it said must use correct security code or different card. I tried it again kept getting the same error so tried my debit card 3 times same error. Finally I went on to their website and signed in and was able to place my order and payment go through. Well it turns out they charged me 10 times for the order that each time said it didn’t work. Trying to reach someone was a very long process.
Finally a week and half later the charges dropped off my account. Kept waiting for delivery it showed a delivery day didn’t arrive then showed damaged no bar code label and no available date. What the heck does that mean. Finally shows up and it’s missing one of my items that says it was delivered. After sitting on hold for 40 minutes to talk to out of country people that can do nothing but apologize but honestly don’t know what they’re doing I tell them I’m missing the item and they say they will resend it. I’m adamant that I better not be charged again for this. We will keep our fingers crossed that this works I get it and don’t get charged again. After this I am done with this store. They are very unreliable with terrible customer service. I tell you to be cautious ordering online with this store
Reviewed Nov. 21, 2022
To start BBB sells things at a very expensive price and then tries to get you excited with all these coupons. You basically spend the price you should with those coupons, there is no discount. Trying to use the website is a nightmare especially when they cancel an order on you saying the item isn't available yet it is still available online.
Numerous times I have received items in the mail that were damaged inside the packaging OR the packaging was damaged and the item was missing. Working with the company to get your money back is an ABSOLUTE NIGHTMARE!! I have called customer service at least 3 times now just to get a resolution and they continue to tell me to wait on the seller. If you want to buy home goods just go to Amazon or Home Goods, they are so much nicer, friendlier and have a WAY better policy for their customers.
Reviewed Oct. 12, 2022
Bed Bath & Beyond's customer service is the worst I've ever seen. It took me 3 phone calls and 4 virtual chat sessions to finally get to someone. The item I ordered was in stock but they forgot to ship it and then was backordered. They apologized and offered to cancel my order.. like that does what I want? I was guaranteed delivery of the backorder within 2 weeks and told to be given a $10 credit. The CS emailed saying they'll provide updates here. 2 days before the guaranteed delivery they canceled my order - they also only gave me $4.12 credit instead of $10. Since then I've reached out to that email and included Nancy Lehotay, VP Customer Service, on my emails and been ignored. Not only does their automated system and recommended CS systems SUCK, so do the actual people.
Reviewed Sept. 20, 2022
Bed Bath & Beyond it all started when I thought I would order a $279.00 dollar bed on BBB using my wedding registry credit.... turns out somehow my order got connected to a previous customers account (the customer who had been talking to the agent I spoke to, right before me) and seeing as now 2 emails were associated with the order, BBB canceled the order, no biggie right? Except they sent the other customer my refund. Long story short they told me it was my fault that another email was associated with the order as it must of been me who put in the wrong email. That seemed odd to me, because 1, I used my account to order it, and it doesn't let you edit the email when placing an order, and 2, what are the odds I would put in an email of a random customer I've never heard of, that happens to be the customer that spoke to the agent I dealt with, tight before me (I know that, as one of the 7 agents I spoke to accidentally told me that).
Anyway, I asked if they could remove the refund from the other person and give it back to me. Nope, they spent it already. What??? They spent my refund, what do I do now? "Sorry," says BBB agent, "records show we refunded it and you spent it..." Took hours of me begging them to call the number on the new orders that the refund was spent on for them to finally call the other customer and confirm what I was saying. And then the fun began anew. Investigation team will decide in 72 hours, but as an apology here is $50 credit. Hah, 72 hours later the investigation team removed the $50 and my refund? Nowhere to be seen...
I called again and explained the whole story again. Did they believe me? Nope, told me I put in the wrong email, my fault etc. When I threatened to produce the recordings of the other agent admitted what happened they finally refunded me. At this point over 10 hours in I feel at least I should get the $50 I was promised as compensation. Sorry no record... says the agent. I produce the email where they originally sent it. She hangs up on me...
Reviewed Sept. 2, 2022
I was trying to place an order for in store pickup but the price that was showing on the product page kept changing when I went to check out. I contacted them about the problem and they sent me a special link to place the order for the price that was showing on the website. Once I was done the order showed it was going to be shipped to me. I asked why I couldn't do the same day delivery or in store pick up and they said there were none in stock within 50 miles of me. That was not true. The delivery date was supposed to be today. When I went to check in the status of the order. It still shows pending. I wanted to see if I could change it to in store pick up but it turns out I can't modify or even cancel the order. I have to wait until it arrives and then return it. It hasn't even shipped yet. So irritating.
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