Bed Bath & Beyond Reviews

I ordered several items June 26th. Can't get anyone to talk to. Got an order confirmation and order number. Still have received no packages. I want my orders or a full refund. So dissatisfied with this. Will never order online again.

I ordered two "2 Drawer Vertical File Cabinet with Lock & Bookshelf, Printer Stand with Open Storage Shelves; Item #**" and they were damaged with bent metal parts, numerous parts with chipped paint, cracked drawer bottoms, and parts that were dented.

Ordered two fragrance mist and one fizz lotion and when it arrived it was at the wrong apartment and had to get it from them and found no lotion there. One call to customer service only to tell me I can't a refund for the lotion. I suggest to go to a different store.

Ordered a "genuine leather" couch, and the price was high as it would be for real leather. The item arrived on Aug 11 2023. However, it's not made of leather but man-made material. Customer support stops responding when I ask them to pay for the shipment back because it's an error on their website, and their advertisement is misleading.

I placed an online order through Bed Bath and Beyond/Overstock.com July 9, 2023. I received a confirmation email and order # as well as the charges to my financial institution, although never received my products, I've reached out via email multiple times with no response until today. I called, only after approximately 30 minutes on hold was I informed that they have no records of my order... I disputed this transaction with my bank although after review they found it to be liable on Bed Bath and Beyond/Overstock com's responsibility to reimburse my funds, in which they claim to have no record of. In other words this is yet another fraudulent/scam. Do not purchase from online!

Ordered a dresser according to our move date. Item was to arrive well in advance of our move. Date of arrival, we get a text message saying our delivery has been changed to the date after our move. Furious! We had to bend over backwards to obtain the item post move. Never again!!!

It is disappointing to realize that after Overstock bought BBB that their prices are crazy expensive! I don't understand how these online retailers expect to survive when you can go anywhere else - and I mean anywhere - and get the same thing for FAR less! These companies don't learn. Overstock/BBB won't survive this way.

I made my order and everything went through and the Bed Bath and Beyond said my order was on the way. It's going on 2 months now and I still haven't heard back from them. I'm waiting either for a refund in full or get my stuff I purchased delivered like come on.

I recently had a very disappointing experience with Bed Bath and Beyond during their Going Out of Business Sale. I purchased a massage gun as a gift for someone special, only to find out that the product was missing from the box. This unfortunate situation has left me feeling frustrated and dissatisfied with the store's customer service.

I saw BBB Warehouse was having a 70% off sale. I ordered 7 items on July 31. The website said I would receive the order between August 2 and Aug 4. I am moving out of state on August 10. The timing was perfect for the delivery. I could put the boxes in the POD Storage Container and have all my belongings delivered at the same time. On August 2 I received a "Your Items Have Shipped" email. I clicked on Track Package to find the items I ordered are in China. I pulled up the Confirmation of Order email. At the bottom was a contact email address.

You should think twice before purchasing anything from this website. They have a terrible return policy. It's like some kind of trap where you buy something you stuck with it. The "business" with Overstock now it is Bed Bath & Beyond cost me $179 in the wind because the return cost is the buyer's responsibility and it would have cost me about the same. When I tried to post a review on the website to warn other customers, I was told “Whoops! Your review has been denied.”

In the 9 years of living here, I have only been to BBB a handful of times. Each time has been a horrible experience. Recently bought a juicer on sale due to the store closing and it was never delivered. No one would cooperate in helping us, so no juicer and down $100!! When asking for help in person, the lady immediately said they don’t even sell juicers and they don’t do online orders which was absolutely false information. I offered to show all the emails and evidence and she refused. Still no juicer and no money. The staff proved to be useless and extremely rude. No wonder they are closing down.

The store reps misplaced prices and had a price of 16.99 above a product. After I paid I realized the item rung up for $50. Although the store manager saw and acknowledged there was a mix up they still refused to correct the matter. Instead she just moved the sign afterwards. This is why they are in the situation they're in now. Horrible service! Plus the items are still ridiculously expensive. Don't waste your time or money. I'm glad they're kicking rocks! Tip for consumers: I hated this whole experience! Done and over BED BATH AND BEYOND. Good riddance!!

Unfortunately BBB stopped accepting gift cards without much notice. Due to a family situation we couldn’t follow the entire news and when we were able to use the GCs, the store stopped accepting. IMO they should accept gift cards as long as they are selling stuff. It is their money after all. It is totally unacceptable. What if someone was traveling and couldn’t use it in time? Just not done

In 2022 I returned a product and received a merchant credit card. When I tried to use it it had no money on it. After three phone calls, many long holds and let me have your number so if we get disconnected I will call you back, I am no better off. I still have no money even though I have been told it was fixed. Good thing they are closing I would never buy anything from them. Of course nothing will be done about this situation now.

Beware of purchasing from Bed Bath and Beyond as they close their Canadian stores. They are selling old stock of Therapedic memory foam cooling mattress toppers that are ruined by prolonged compression packaging. Of course, Bed Bath and Beyond takes no responsibility for this, no exchanges and no refunds but they knew that the product was old. There might have been some discount but when you think that you are paying hundreds of dollars for a 3 inch memory foam topper and you get a memory foam pancake, you have been ripped off.

My fiancé and I placed an order online 4/11/23. For whatever reasons… BBB cancelled our $600 order. When inquiring about getting our $$$ back (order was paid in full) we were told 48-72 hours. We have been calling multiple times daily and been given the runaround. It has been a week and no signs of any $! We didn’t cancel the order yet we are the ones still waiting for our refund... our $$! We are beginning to think we won’t see a dime!! No one who answers the phone for customer service is from America. Makes things a bit challenging and not one of them has a number to their superiors. Horrible Horrible Horrible company to conduct business with. Can see why they are closing down!

Internet Site malfunctions and their I.T. Dept sees no problem. Will not capture my membership which comes with discount. They see my membership. Problem ongoing for 5 months. Cannot shop online. I send screenshots to customer service. I.T. asks for screenshots without giving me an email address to send them to.

They tell me my store in Mission Valley here in San Diego is not closing, but it might as well! Every time I go there I see MORE floor space and LESS products! The coupon policy was always very generous, but no more, as they do expire and are useless! There is never anyone around to help, and the check out process is very slow. I just threw out my latest coupon, as they never really have anything I like anymore. It used to be a fun store, but now it's obviously going down, just like The Titanic!

My wife and I were looking for an item which we couldn't find in store # 480 this evening. Joseph helped us by ordering it online which we weren't aware of this policy. He was very helpful and his customer service skills were outstanding not to mention he could probably type 150 words per minute on that keyboard (LOL). We'll definitely make this store our first to go to from now on. Seems this world is lacking the customer care that Joseph provided. Thank you Joseph for making our shopping experience a nice one. Kevin & Judy A

What a piece of ** company. I go on the company in order to carpets for the bathroom. It says I can pick them up at my local store today. It says they have plenty in stock. I pay for the item and immediately I get a email saying that the product is no longer available for store pickup and now I have to get it shipped to me and wait two weeks. If I want to refund I got a wait two weeks to get a refund so basically they screw you with lies. What a pathetic piece of ** company.

As a decades long customer with a home FULL of BBB products I was sad to hear you may go out of business, until today's phone call. They didn't say their names, but it was a man & woman at 1:56 & 1:57pm on 1/8/2023 at 6401 w Plano Pkwy Plano, Tx 75093. I left the following review & will take my business elsewhere:

Just a few months pre-COVID, before massive supply chain issues, I purchased a gift through the registry for my cousin's wedding. A couple of weeks ago I was looking for her contact info by searching old emails and I found a shipping email from BB&B. On a whim, I clicked the tracking. I was shocked to find: Carrier Awaiting Shipment. I thought this must be a glitch. There was also a "delivered" email, but I had a bad feeling, so I clicked the customer service chat. I was told that the item had been out of stock and never arrived! So my cousin never got the gift and there were no emails or anything to let me know. I was mortified. They also told me I was never charged because the order didn't go through. That seemed confusing two different things.

The item advertised at the time of purchase 11/13/22 is not what I received. It said - Irish Spring Original, what I got was the Original Clean. I bought several packs of what was stated to be Original as it has become increasingly hard to find in stores. I realize Colgate-Palmolive has stopped making the soap I wanted, but assumed based on what was shown on the Bed Bath & Beyond website that they had some left in stock. When the package arrived it was the newer Irish Spring with flaxseed. I don't care for the newer version.

I would give zero stars. Awful customer service, lie, can't get things right, even my name~! My order was placed, email showed what I ordered, it came wrong item. Nothing like what I ordered. They said it was because what I ordered was low stock so they sent me w/o my knowledge their choice! Awful piece of trash! I called customer service. Got finally someone who was really good who said yes there really were more and he would send it. Today it was correct but arrived broken in 7-8 pieces- outer carton smashed but inner box looked like someone threw in broken item and threw some dirty tape on a crushed end. I called and got a super nasty customer serv rep, and supervisor she finally transferred me to was insufferably rude. I am intending to sue.

I placed an online order and it was a disaster from the beginning. I was on the app. Put in my credit card and it said must use correct security code or different card. I tried it again kept getting the same error so tried my debit card 3 times same error. Finally I went on to their website and signed in and was able to place my order and payment go through. Well it turns out they charged me 10 times for the order that each time said it didn’t work. Trying to reach someone was a very long process.

To start BBB sells things at a very expensive price and then tries to get you excited with all these coupons. You basically spend the price you should with those coupons, there is no discount. Trying to use the website is a nightmare especially when they cancel an order on you saying the item isn't available yet it is still available online.

Bed Bath & Beyond's customer service is the worst I've ever seen. It took me 3 phone calls and 4 virtual chat sessions to finally get to someone. The item I ordered was in stock but they forgot to ship it and then was backordered. They apologized and offered to cancel my order.. like that does what I want? I was guaranteed delivery of the backorder within 2 weeks and told to be given a $10 credit. The CS emailed saying they'll provide updates here. 2 days before the guaranteed delivery they canceled my order - they also only gave me $4.12 credit instead of $10. Since then I've reached out to that email and included Nancy Lehotay, VP Customer Service, on my emails and been ignored. Not only does their automated system and recommended CS systems SUCK, so do the actual people.

Bed Bath & Beyond it all started when I thought I would order a $279.00 dollar bed on BBB using my wedding registry credit.... turns out somehow my order got connected to a previous customers account (the customer who had been talking to the agent I spoke to, right before me) and seeing as now 2 emails were associated with the order, BBB canceled the order, no biggie right? Except they sent the other customer my refund. Long story short they told me it was my fault that another email was associated with the order as it must of been me who put in the wrong email. That seemed odd to me, because 1, I used my account to order it, and it doesn't let you edit the email when placing an order, and 2, what are the odds I would put in an email of a random customer I've never heard of, that happens to be the customer that spoke to the agent I dealt with, tight before me (I know that, as one of the 7 agents I spoke to accidentally told me that).

I was trying to place an order for in store pickup but the price that was showing on the product page kept changing when I went to check out. I contacted them about the problem and they sent me a special link to place the order for the price that was showing on the website. Once I was done the order showed it was going to be shipped to me. I asked why I couldn't do the same day delivery or in store pick up and they said there were none in stock within 50 miles of me. That was not true. The delivery date was supposed to be today. When I went to check in the status of the order. It still shows pending. I wanted to see if I could change it to in store pick up but it turns out I can't modify or even cancel the order. I have to wait until it arrives and then return it. It hasn't even shipped yet. So irritating.