Bed Bath & Beyond Reviews

As multiple reviews show a zero/one star evaluation, I have one more. I ordered a remote control ceiling fan/light unit. It appeared to have a crystal bowl shaped shade. After reading the instruction book, it described assembling chains, with crystals to the light, which would be a nightmare to clean. In addition, the remote receiver was not assembled to the light, and required wiring to be performed, which I was not comfortable doing, risking an error that could ruin the unit.

Let me start with the good news, the 2 bathroom vanities I purchased are good quality and delivered without damage. I had an issue with the delivery and when I called BB&B customer service reps were nice and tried to help. They escalated my call to the delivery customer service and I never received a call back. My other issue was with the 3rd party delivery service called Ceva Logistics. This deliver company is pitiful and has terrible reviews on Reddit. Why would a big company use such a terrible customer service delivery company? The tracking gave me a delivery date and I waited all day. No one showed up or called with an update. I called the local San Antonio number for Ceva and no one answered and I wasn't able to leave a message.

Placed order on 5/22/26, requested cancellation 5/23/26, received denial email late afternoon on 5/26/26. Called 5/27/26, again requested cancellation, was denied because warehouse had “processed “ order and created shipping label. Don’t understand why the warehouse gets to dictate customer satisfaction. It should be easy to cancel an order. Was told there is only a 1 hour window to cancel an order! Seriously? Terrible customer service policy. It would save them money and the hassle for me to return the item. Will never do business with them again.

I bought an outdoor coffee table online. It was beautiful, easy to put together, I loved it. I had it for a week, it was outside on my deck. It was covered with a protective cover. I was having company, so I took off the cover and found a split in the wood all the way down the center. I was very surprised because it had seemed like good quality. Bed Bath & Beyond quickly sent me a new one, which made me very happy. A week later, the same thing happened with the new one. I called to get a refund this time. I asked if they could send me a box to ship it with as it was pretty large and I could not find a box to fit. I was told to go to a store and ask for a box from their floor samples. I’m beyond frustrated. No, I’m not going to go look for a box. Just give me my refund. You have the pictures, clearly the table is damaged. Very unhappy with the customer service of this company.

I purchased a couch from your company back in February and never received the item. I contacted customer service, and while I was on the phone, your representative spoke directly with UPS. UPS clearly stated that there was an issue with one of the tracking numbers and that a claim needed to be filed by the shipper. UPS also advised that I could file a claim myself if I had the shipment's origin details. However, when I asked your representative, Dion, for this information, I was told that I could pursue legal action because the information could not be found.

So far, my bookshelves are outside, exposed to the elements instead of being placed under the protection of my covered porch!!! I hope it doesn’t rain because I have to wait 2 days for my husband to get home, as they’re heavy!

I purchased a furniture item through Bed Bath & Beyond’s online marketplace. The item arrived in multiple pieces, and the quality did not match what was shown or expected from the listing. When I tried to return it, I was told I would be charged a $100 return fee. Customer service offered only a partial refund of that fee rather than a full resolution, which made the return process expensive and frustrating. Overall, the experience felt misleading, and the return policy was difficult and costly for the customer. I would be cautious before purchasing large or high-ticket items through this marketplace, especially furniture. After losing 100 dollars, I will never shop here again!!!!!

Return policy is horrible. Bought outdoor cushions and colors were not the same as the picture so I have to pay to ship them back.

I placed one order for two of the same item which arrived in one box. When I went to return the item not only did I have to pay for shipping, I had to pay to ship each individual item. Twice the shipping costs for one order. I addressed this with their customer service who could not be less than sympathetic.

I'd give zero stars if I could. I ordered a product and then tried to cancel it about 2 hours later when I saw when the expected arrival date was - nearly a month later, but I needed it in 2 weeks. I was told that unless you cancel an order within one hour, it can't be cancelled. As this policy immediately contradicts Louisiana legislation regarding consumer rights, I tried to escalate to someone beyond the first person who answered the phone but she refused to let me speak to someone else; rather she said I would recieve a call back from someone from an escalation team within 2 business day. No one ever called me back.

I was a long-time customer of Bed Bath & Beyond. No more I ordered some 1200 thread count sheets. The color was supposed to be Taupe. They were gold, but I decided to keep them anyway. I'd bought these same sheets before. I washed and dried them. The dryer was filled with a gold powder (not lint). The filter was coated and I had to wash it. We had to take apart the dryer and try to clean the powder out. I called Bed Bath & Beyond and they wouldn't do a thing about it. No longer a customer of theirs!!!!

Ordered a set of outdoor cushions for my covered porch. Delivered at 7pm on March 25. I called April 24 for a replacement after NOT hearing from an email I sent on April 5. They saw it was sent per the phone conversation. NO REPLY. NO REASON GIVEN. It was over 30 day for them to assign a case #. It starts at the tracking time. Long story short. Someone from a Dublin OH # called me back after giving a one star review after the call and said “that’s why you’re not getting a refund **” and hung up. NEVER ASKED FOR A REFUND. I'm suppose to be getting a call from a supervisor. I just wanted (1) Defective cushion cover replaced. Not a refund.

Poor customer service. I recently purchased a sofa side table for $60 and had to return it due to selecting the wrong color. Unfortunately, the return shipping cost was extremely high and, in my opinion, unreasonable. What was most disappointing was the lack of clear disclosure around return shipping fees before initiating the return. This lack of transparency feels misleading, as customers are not made aware that the return cost can be nearly half the price of the item. I ended up paying almost $30 just to return a $60 product. Had this been clearly stated upfront, I would not have proceeded with the return. I also contacted customer support to raise these concerns, but the response was dismissive and did not address the core issue. Overall, this reflects poor transparency and has resulted in a very disappointing customer experience.

I placed an order for 2 sets of placemats. Upon checkout, I was prompted to not use a post office box for delivery. I entered my street address, which gets FedEx and UPS, but does not have USPS delivery. It was sent USPS. I called and talked to a very nice representative, who even called her supervisor into the conversation. The supervisor said that if their system took the address, that it would be delivered. It wasn’t delivered, as I knew would occur. It was returned to sender, but I have not received any notification nor refund for their mistake. I will never shop here again.

I will never shop here again. I purchased a couch that looked really nice on the site. When it came in and I put it together, I started to notice the quality was very bad and I was missing items. The couch was delivered in 2 boxes. One box consisted of 2 boxes taped together to get everything to fit. It was also vacuum sealed. I did not like it at all after putting it together. I reached out to customer service to see how do I return it. They told me that I would have to vacuum seal the couch the way it came in order to return it. I thought it was a joke until they emailed me twice telling me to seal it back and ship it back to them. I do not know any one that has a vacuum sealer at home big enough to compact a couch. Worst experience ever.

Bed Bath and Beyond/ Overstock.com. Ordered 2 pairs of Deconovo Drapery but should have read the fine print. Drapery was nice but the silver foil decoration prohibits dry cleaning and/or washing in the machine. Can't imagine trying to wash these drapes by hand in a bath tub in hopes the foil would not come off. Returning these drapes was a nightmare. You have 30 days but the post office could not guarantee the drapes would get back within that time period. Sent them FedEx. $37.00 not refundable. Sent picture to web address containing Fed Ex receipt, order number, description of product, case number. Was sent 3 different e-mails requiring same info. I will never, never, never order from BB&B/ Overstock again.

Ordered a $500 sink, it arrived with an entire piece broken off. I had to have the contractor come out, only to arrive to a broken sink. When I called, they offered me no compensation for this huge inconvenience due to their lack of care. In addition, I had to lug this huge sink back in the car to get picked up by UPS. Their mistake caused me work/time/aggravation and this cheap company did nothing to make their mistake better. Won't be surprised if they are out of business in a year or 2. It won't let me upload a photo because image is too large, it says.

I wish I could give this place a zero. I ordered the dresser. The dresser comes in with no instructions whatsoever. I called the answer instructions to be mailed to me a month goes by yet to hear anything back or get anything in the mail so here I am stuck with a $300 dresser and pieces that I cannot put together and they could’ve paired less when I was blind into them that there were no instructions. I can see why they closed down all the stores

Would give zero stars if I could. First set of lamps I bought came damaged. I tried a different set that were pictured with a white shade but what came looks more lavender. I liked the base so I tried to order different shades from them. The ones pictured show gold metal on their site. The ones delivered were silver. They claimed that's because of studio lighting and refused responsibility for their false advertisement. They said I have to pay $44 each to return so now they can also have the $400 in lamps I bought back even if I told I have to pay nearly $100 to send those back too. Never ever again!

A part of my order was lost in the mail over a week ago. I've contacted support 3 times, and they still refuse to give me a refund. I am NEVER buying from these clowns again, and you shouldn't either.

I called to check on an order that I was given a delivery date for. I received only a part of my order. After waiting 10 minutes to speak with a rep, I was told the item was discontinued. I was never notified. I was given a partial refund, but not for the part that was now unnecessary without the main item. The rep was helpful but I wasn't satisfied with the manager offering a coupon for a future discount. Why should I spend more money to be compensated for their error. I will not be shopping here again.

If I could give no stars I would! I ordered a couch costing over $1200 dollars. UPS sends a picture of delivery of packages leaning against a wall with a door near. No apartment number can be read from the picture. So can’t confirm if it’s my apartment. They tell me to file C a complaint with UPS. I file a complaint, and UPS says it was delivered. Nothing they can do. I contact BED BATH & BEYOND. They tell me they have no protocol for this type of situation. So they can not refund my money or send another couch. That there is nothing they can do on their end. So I’m out of my money spent with them. I advise anyone ordering from them to not walk but run away from ordering from this company. They are scammers!

I would give no stars if it was possible. Discovered I bought the wrong clock within 3-hours of buying in online on a Sunday afternoon. I tried to cancel online with their webpage text. I was dropped by two different people. I called to cancel and I was told the order was already sent to the warehouse and they were not sure if they could cancel it. I received an email Monday evening telling me the clock had been shipped. I was now having to pay $24 to ship it back. So I’m to believe they couldn’t cancel the order with a simple computer entry. If I didn’t use their shipping label and pay the $24 they couldn’t guarantee they would receive it and would have to charge me to research the return. Do not purchase anything from this company.

Tried to cancel an order hours after I placed it and they refused. They are making me return it at my expense. And they their customer service dept didn't care. They said that since more than one hour passed their warehouse could not stop the order.

A word of caution: think twice before ordering from Bed Bath & Beyond. Even if you really like an item, it may be worth looking for it somewhere else. In my experience, their customer service process feels designed to stall, confuse, and frustrate customers until they eventually give up. I’ve dealt with a lot of companies over the years, and this has been one of the most difficult customer service experiences I’ve encountered.

Extremely disappointing experience. I received a desk with missing parts and was told it was “too late” to help — even though I offered to pay for replacements. I also paid extra for second-floor delivery and assembly of a wardrobe that was never properly delivered, and then my order was canceled without my authorization. No follow-up, no apology, and no accountability. Unfortunately, they’ve lost me as a customer.

I would only spend your hard earned money at Bed Bath and Beyond if you don't mind being scammed. I recently purchase a queen size murphy bed. Got my confirmation email that I paid for a queen. Only to receive a full size. Now I'm fighting to get a refund back to my original payment method. All's they want to do is give me credit to spend. I have asked 3 times for a certain amount. They responded "I'm only authorized to give you $." Every time I said, no I need $$$ they increase the amount. Also, know if you as to talk to someone you won't get a live person. I'm so disappointed!

I ordered a bedskirt from them in good faith, never expecting any issues. I received a twin-size when I was supposed to get a full-size. I returned the item using their shipping label (the charges for their label must be in the small print somewhere. I had already paid to have the item shipped to me. Buyer beware! They said they refunded me the difference for the purchase of their label, but unfortunately, the amount hasn't appeared on my bank account statement. And on their end, they are saying they refunded on 2/9/26. If you get the wrong item or an item different from what you ordered and want to return it, they will not only charge you shipping to receive that said wrong item, but will also charge you to return it! Very disappointing.

BUYER beware! Everything they complain about is TRUE! Customer service is horrendous. Return process is a NIGHTMARE. And items that seem to be in stock, are suddenly OUT of stock over a week after they take your money, they let you know, OOPS, you are getting NOTHING. It happened twice in the last 2 orders, so apparently this is the norm. They offered me 10% off my next purchase, but I won't be purchasing ever again!

I am very disappointed with the current customer service that I have received regarding order #**; I have purchased the Chunky Bunny Coma Inducer Oversized Comforter Set and absolutely love the comforter. However, it took me some time to place the comforter on my bed due to remodeling my bedroom. When I did place it on my bed and went to remove it for washing, I noticed the below seam is coming apart at the tag. You can see the comforter has never been washed by viewing the tag itself. I am being told that this item is outside of the return window and there is nothing Bed Bath & Beyond can do for me. I can fix the comforter, but I shouldn’t have to.