Bath & Body Works Reviews

I was shopping on 7/21/23 at the River Chase Galleria in Birmingham, Alabama around 3:30 p.m. Employees were loud and cutting up behind the counter. I'm all about having fun at work, but when she was wrapping my plug-ins she said, "Oh you in a hurry? I mean you looking at me with those big bug eyes." I had said nothing to indicate this and my response was... "No, I'm not in a hurry." When asked if I was paying with card or cash, I replied card and the other employee mimicked me in a loud voice. Then they turned to each other and said..."These customers coming in hot today." Very rude and disrespectful! Never will go back.

Customer service on 800 number sucks. Go to chat line. After repeating order number etc. they say product is no longer available. Sucked in on sale price, never receive order after 22 days, now can't be reshipped.

Bath & Body Works really impressed me this week. I had ordered five candles during their semi-annual sale. However, I had it shipped to me and they used FedEx. FedEx did not push my ring doorbell and left my package at the front door and it was stolen 15 minutes later. I called B&BW and told him I made a police report that someone had stolen my package and I had a video of the culprit. They told me they would have the order replaced immediately and not only do they do that but they put a rush order and had it shipped to me within 2 days later.

I used to love BBW for not only their products but also their customer service. Now, I'm thinking about not patronizing them anymore. I'm tired of getting broken items in my shipments because they don't put enough packing material in the boxes or the box is too big for what they are shipping. I also don't like that I had to call the call center three times today and nobody seemed to understand what the issue was. I just wanted a replacement on one of the broken items and to return the rest but not have to pay for return shipping. Nope, they got the replacement item wrong and I was told by the "resolution team" that even if the items are damaged, I have to pay for return shipping or take them to a store. That's ridiculous! Plus, one of the managers at our local BBW was so rude the last time I had a return, it made me not want to go back to that store. This used to be my favorite place to shop (online/in-store) but if they keep handling situations like this, they may lose a lot of customers.

Do not order from them unless you want to wait 3 weeks for your order to ship. I placed my order a week ago. Email #1 confirmation of order. Email #2 processing of order. Email #3 estimated arrival time. Email #4 estimated arrival time changed. They clearly do not have my items in stock and are importing them from the US. Waiting 3 weeks for candles is ridiculous. I contacted them to cancel the order but of course they wouldn't.

I don’t know if the company advertises that the wallflower plug-ins will damage anything that is directly above it, but it will!! I had a Christmas plug-in in an outlet in my kitchen, under my cupboard, the underside of my cupboard is ruined! The wood is damaged/peeled & the plug-in smell is imbedded in it as well. IF they don’t make consumers aware of this, they definitely should!!

I lit up one of their 3 wick candles which literally burned off one side of the glass of the candle. I had a supervisor at their customer service department hang up in my face. They are extremely rude.

I tried to use a reward code for my purchase. When I entered the code, it stated I needed to be a VIP/rewards member to get the coupon code. I signed up with my email. When I went to enter the code, it said, "something went wrong," and when I clicked the hyperlink to pull up all coupon codes, it still stated, "Hmm. Something went wrong, try back later." I came back the next day and tried the same thing, and conveniently, the rewards/discounts are the ONLY part of the website that doesn't work. I will not be scammed by Bath & Body Works and will purchase my candles/soaps elsewhere.

I got this gift a diamond shiny ball plug-in that cost 1695. Got it a couple of months ago. Noticed that the fragrance never went down not a bit from when I put it in the wall. Well it was one that was not working. It came broken I guess. They said that sometimes there are ones that are duds. Well mine was. I didn’t think I had to save the label from two months ago so I go there and I have ones that are very similar to it. They don’t have the same one because it’s been two months now. They know damn well the price range of how much it cost. They could have gave me a store credit.

I just Bath and Body about their shipping department. I just got my order yesterday and it came in a heap. Broken bottes of the plug ins. I called but she just gave me what got broken. Now I have to go with rubber gloves and try to sort this all out. This is the second time it came like this in an extra big box with no protection in it. This is terrible. I am going to think twice about buy my product thru the mail. Terrible, do not order thru the internet.

How the products smell is irrelevant after waiting almost a month to receive an order of 15 candles that were meant for Christmas gifts. I tried several times to cancel the order once I realized the items would be received after Christmas and therefore would be useless. After horrendously long wait times, customer service reps were rude both on the phone and in online chats. I was told the order can’t be canceled because it’s “in process” and about to ship out. These were blatant lies, as the order did not ship out until about two weeks after that. When the order did finally arrive, some of the items were broken. I had to carry a very heavy box full of this useless crap into a physical store to get a refund. This company is deceptive and shady and I will never spend another cent here after this experience. Be prepared for a frustrating experience if you order from them.

Last month, purchased [3] Mahogany & Teakwood foaming soaps from Bath & Body works. Just now using one of them over the holidays and discovering that the one I opened does not "foam" but drips out of the bottle. Changed spout with another but still doing it. Unscrewed the top and the mixture inside is a white color - this soap [been purchasing for 5+ years] is always clear. Ended up throwing the mixture away; either happened in manufacturing OR someone added to it and returned it and they are selling "returned" bottles. This really discourages me from purchasing in the future.

Wish I had checked the reviews of this company before I ordered online. Ordered the merriest gift box ever on 12/8/22. Cost was $30, plus tax. I also had a coupon for a free item if my order was over $10, so I just got a bottle of body wash for free. Shipping was $6.99 for both items. Got a confirmation notice and a few days later received notice that my items had shipped. Only received the "free" item in package. Waited a few days and called customer service. Was told the gift box was out of stock and they would issue a credit. I then had to pay the full shipping charge for the "free" item which I wouldn't have even ordered. I'll never order from them again.

I have bought Bath & Body candles for yrs, they burn nicely and the wicks can be broken off after blown out to keep the flame lower when burning. This season apparently the product was changed, namely the wicks they are now using, the flame burns higher, hotter and the top of wick gets a big black mushroom on it while burning. I always have pinched the wick off before next light, can't do that anymore have to use scissors, it's like wick has wire in it. Why when you had a nice burning candle would you change this, if this continues I will look elsewhere for my candles as will others that I gift candles to, they also have noticed the wick issue. If this change to the wicks was made to save money, the only one saving money will be when I no longer purchase your candles. I hope you will rethink your decision to change the wicks and go back to what you had before.

I like Bath & Body Works, but I feel the buy 3 get 3 free sale is very misleading. All the floor associates said that you pay for the 3 most expensive items and get the others free. This is not true. My mom and I bought six items each, and once we got to checkout, we questioned why the total was so expensive. The cashier said it's because you are not actually receiving three items for free. You're basically just getting a discount for the so called free items. The receipts don't show a balance of zero for each free item, and this is not explained until you've paid. My mom also got charged for an extra item. After catching the mistake, we had to explain it multiple times to the manager. She attempted to do the whole transaction over twice. Then she finally told my mom she could only be refunded about $12 for an item that costs $17. It made no sense. Then she decided to offer us one additional free item.

Why say it’s a sale for VIP at 8 when you attempt to purchase they email saying you need to wait until 11:45 PM? So, I wait until 11:45 wayyy after my bed time to get an email saying the sale is over. BBW has lost a value Customer that spend 125.00 plus each month. I’m DONE!!

So I had 6 rewards of free products up to $16.50 because I purchase so many products and had a time frame of 90 to use them. After about 3 weeks my rewards disappeared and I then had ZERO!! I tried chatting and calling and was transferred then after a hour of my time on the phone I got hung up on. The chat agent ended the chat on me. I couldn't believe this was coming from Bath and Body. What a scam of them getting your number when they take back your rewards.

The closest store is at least a 45 minutes to close to an hour drive, opting into ordering online, forget it if you want to enjoy fragrances in the season, the delay in shipping is unacceptable. If you are going to advertise out the wazoo, ship the items within a few days. Rake the sale in and forget about consumer delivery. Get a body lotion product free item up to $16.50, ALWAYS defaults to lowest non-body lotion product. Ridiculous!

I’m so tired of B&BW telling you that you if you buy 3 full size body care items that you’ll get 3 free. Then, you get a free body care item, and free promo item, and 25% off. What they FAIL to tell you is that you can only use ONE code per order. So.. you’re EITHER getting 3 items for free AND NO ADDITIONAL item for free, OR, you’re getting the free promo item, OR, you’re getting 25% off. It’s a complete joke!! I haven’t noticed it before, after spending HUNDREDS AND HUNDREDS OF DOLLARS, trying to understand how they can charge SO MUCH!! BUT, after ordering online, it all made sense!!! It’s what you call a scam! Every single person who works for them should be ashamed for tricking people like they do!! This is just as bad as someone calling and dwindling and targeting older people to get their money!

This soap is advertised as being gentle foaming hand soap with natural essential oils but it irritated my skin. I have a baby so I constantly have to be washing my hands for bottle feeding among other things. This soap will make my skin break, crack and bleed. it becomes excessively dry after using and I most apply a hand cream by O'Keeffe's Working Hands Cream which truly guarantees relief. The soap that works best for me is Dial moisturizing hand soap. Truly disappointed with Bath and Body Works. I plan to use the soaps I already purchased and not buy ever again. I will try other things such as the candles and body spray, but don't recommend the soaps unless you feel like suffering over dry and painfully cracked skin.

Sales stink now! Advertised 2.99 hand soaps, go to store, and they only have 3 that are actually on sale! Waste of my gas and time to go there. I miss the sales before the new rewards program started!

I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be frank. So, literally, a few minutes after I had placed this order I reached out to Bath & Body's customer service, via online chat through their website, gave them my order # and requested it be canceled.

I purchased 3 bottles of body lotion, hand sanitizer and Wallflowers from their outlet store in Dawsonville GA on Friday September 10, 2022. That same night I used the body lotion and broke out in hives all over my body. I had to seek help at the Urgent Center. I called customer service to report my concerns and was met with disbelief. The customer service rep acted as If was lying. She stated they don't have old product on the sales floor. Well, the cashier at the store where the product was returned stated the product was old. I have purchased body lotion from this company before and never had any problems, I won't be purchasing anything from this company again. Customer service wasn't any help. In fact I found her to be rude without any help.

I placed an order on 6/23/22. I had not received my order by day 9. Called customer service to be told the package was damaged and could not be replaced because all merchandise was gone. I was told I would be emailed a coupon for 20% off and free shipping and never received that. Just called today 7/16/22 and spoke to Teresa. I had 8 items in my bag. She gave me such a runaround that by the time she was done, all but 3 of the items were gone out of my bag. She did nothing to help me but made excuses of why I can't have free shipping and 20% off as I was promised. I have been a customer for years but they do not care. Poor form and dismal customer service, if you can even call it that.

Like so many other consumers I've been shopping with Bath and Body for many, many years! My recent online order arrived today and I was completely shocked at the sight I saw when I opened the box! The products had hardly any packaging wrap and what little there was, all of the air had deflated or was never added to the air packs! Most of my order consisted of single refill bottles which are glass and everything in the box was just thrown all over the box! So of course some of the liquid seeped out and there are oil markings around the box and my shipping receipt! I have looked at photos from other consumers' reviews and see that this seems to be Bath and Body's new standard! They've lowered their bar extensively since I had ordered online last!!!! I just wanted to relay my disappointment and say consumer beware when ordering from online at Bath and Body!

I ordered a bunch of one wick candles from Bath & Body Works and they perform poorly. The wicks spread out and are hard to trim, the candle wax pools in a wax liquid and you can’t smell the scents while burning. I have had better results with glade candles, so I won’t be buying again.

I've used Bath & Body Works for many years and have purchased lots of things online. I received a gift card from my son for my birthday, so I purchased several of the foaming soaps online. My delivery came, but when I opened it I discovered that it wasn't my order! I called the 800 number and spoke to a representative who was able to place my order again. Then I was told that it was my responsibility to return the box (which was poorly packed!) to a store. I ordered online so that I didn't need to go to a store! Seriously, who has time? Very disappointed in this.

So I shopped at Bath and Body Works and purchased $200 worth of three wick candles. Now burning these candles I’m noticing after the candle gets to about halfway of burning the wick starts to go out on their own leaving the candles burning uneven or not at all. Now if I’m spending $25 on a candle when they’re not on sale I don’t feel that that’s fair being that I’m only getting 75% use of a candle that I paid $25 for. I contacted the company about this and they told me to bring the candle in to the store and explain to them that it’s not burning evenly and they would give me a better burning candle. That’s not resolving the issue though. The issue at hand is that why are we being charged $25 for three wick candle and after the candle burns halfway only one wick of the candle is burning. Therefore it is causing me to have to waste a little more than a quarter of a candle. Not a happy customer!!

Has anyone noticed their hands looking light orange after using marshmallow pumpkin latte lotion from Bath & Body? Because lately my right hand looks orange and I don't know if it's from the lotion or something else.

All of my moisturizing body wash have mold around the flip tops. I ordered 12. When I contacted them with the order number provided in the order email, they can not find a order with that number and can not receive pictures or emails for me to prove it. So needless to say I'm out 12 bottles because who wants to take a shower with moldy products??

I want to share my experience with two companies, Bath and Body Works (BBW) and Lasership. I placed an online order in the early part of middle November from Bath and Body Works in order to (hopefully) beat some of the holiday shipping, especially since it’s known the mail will be grindingly slow this season. They confirmed my order and shipped the order to Lasership that day. Over 10 days passed and Lasership proclaimed they still didn’t receive the package. When I contacted Lasership they said I had to contact the seller.

My issue with Bath and Body Works is their constant discontinuing of products. This has been going on since I started shopping there many years ago. I will find a bath or skin product that I really love, and within six months to a year it will no longer be available. This has happened again recently when I went looking for a men’s bath and hair product in a particular scent and it is already discontinued. I can already predict what their answer will be if I speak to someone in customer service regarding this. I have heard it before. They claim they are constantly reviewing products and their main concern is to offer the best to their customers, blah blah blah.

Received items today from FedEx. I was missing 1 bottle of shower gel, plus missing a lid on a mist spray. Also received a product I did not order. Poor service in the warehouse where items are pulled from.

I have had to call Bath and Body Works online customer service on several occasions, mostly because I forgot/failed to include an item or a promo code on my order. I have spoken to the same smiling lady (agent I’d: **) several times and I’m always happy to hear her voice. She is courteous, friendly, thorough and happy to help me. She is efficient, timely and makes no mistakes. In short, Jeanette deserves a raise!!

The products smell great, but poorly made over the years. Candles burn out before they reach the bottom. Plug ins last a week. Shameful to say these products are so expensive. But I'm even more upset at customer service or lack of. During the semi annual sale I ordered a lot of products that were in stock. I received an email a week later stating it's no longer in stock. A week later! It should have stated the product was out of stock before confirming during checkout. Poor website design. Apparently this company only cares about making a dollar instead of pleasing its consumers. They rarely offer free shipping online and nothing is available in the stores.

I normally like Bath & Body Works. But for the past couple years their candles have really gone downhill. It's the same smells over and over and all they do is change the covers of them and renamed them. However I go through a lot of candles and I still buy them from time to time. So I go in there because they're having their semi-annual sale two weeks ago or actually about a week ago I went in there and I picked out a candle and they tell me it's full price that is only the select candles that are in the middle of the aisle so I go pick me out a couple of those.

Bathandbodyworks.com is the most poorly designed website I have ever come across. I love their products, but have had nothing but a bad experience each time I order. The site allows you to add products to your cart, check out (payment and shipping), and minutes later you receive an email stating that items in your order have been cancelled as they are out of stock. Yesterday was the third time, and all of my items were cancelled. I don’t understand why they aren’t advertised as “out of stock” on the site.

I really enjoyed shopping in this store. My daughters introduced me to it and there was a sales promo going on.Oh, my! I lost my head. Needless to say I’m a fan now. Enjoy most of their scents and came home with my favorites.

Store is always clean, well stocked, amply employed, with frequent sales. I appreciated that they offer testers of their various products so you can sample a scent before buying. I only wish they had a loyalty program to provide benefits to frequent shoppers.

I always find the products I'm looking for. All the employees are always polite, and professional. The store always has new products and samples to try. Store is always clean and tidy. They follow all covid regulations. They keep store very clean. Have 6 feet spacing from other customers.

Such a vast variety of products from which to choose. A store on-line or brick and mortar where you can shop for gifts or everyday needs. Either way you will find what you need and a whole lot more than you will want.

Bath & Body Works has the most amazing body cream. Many different scents for men and women. They have really great sales, (ex. body cream & lotions, body sprays/mists - buy 2 get 1 free or buy 3 get 2 free.) They have great sales on their candles, which last longer than most other brands. I like their body cream better than their lotion. It lasts a long time, it goes on better & the scent lasts all day.

I love this store because it has "smell goods" for EVERYTHING. I like to smell good and make everything around me smell good, too. Room sprays, candles, plug ins, hand soap, hand sanitizer, shower gels, lotions, and body sprays.???

Just love walking in the store. Always smells so good and is so clean. Love the products. Only problem is there is so much to choose from. I really like to purchase the fragrant soaps and the body lotions. Make sure you have plenty of time to spend, it is so hard to leave.

I love all their sales! The store has friendly and helpful assistants. The scents are wonderful. I love that there is a mass variety of different items that match the scents. Store was very clean. Only downfall is the store itself is small. During their sales it gets very crowded.

I love shopping in Bath and Body Works. I love???? the different aromas from the 3 wick candles. I feel like a youngster when I am trying the hand lotion as they all seem to be aromatic and pleasurable to “sniff” and makes my hands smell so good.

This is a great store, I love the products and the fragrances. I do miss the deep clean hand soap that they used to make. It would take grease off my hands really well when cooking. The candles burn very well. I have bought candles at other stores and they are much cheaper but not worth the price. You get what you pay for and the candles at Bath & Body Works are very good.

I love everything this store has to offer. Better yet their prices are very fair and reasonable! They have very polite & helpful employees. I just wish I could spend more money there. I mostly adore their gift baskets with all the seasons scents, I would like to see more sales for returning customers. A reward/point system would be great.

Every time I shop there, it's just an overwhelming experience. There are so many scents to smell and many new ones that it's so hard to decide which ones to try and which one's to buy! I have my favorite that I must have always, but then I always like to try one new one as well. They just make it so darn difficult because they make you want everything in the store!! If you've never been.... GO... It'll be your favorite store the moment you walk in!

I feel like the creativity and attractiveness of Bath & Body Works' fragrance selections has remained the same over time -- there are always a plethora of deliciously scented options to choose from! And price-wise, I think they are very reasonably priced. I only wish there were more hypoallergenic options for those of us with sensitive skin.

Sorry Bath and Body Works, you're unable to ignore or delete my concerns here. They deleted my previous comment while trying to reach out on being overcharged on Facebook. I wish so badly they had customer service. I've been dealing with an issue since 12/26/20. I asked to have taken off 2 items at checkout. The cashier said she did but when I got home the items were clearly still there. I tried to go back the next day but was told the cashier wasn't there to verify so I was asked to leave my number and name to be called back after it was verified, as if I was seriously lying over 2 $5.00 items.

I'm at a loss for words for a company that used to be my happy place. If you need any sort of customer service, it's worse than my store experience. I have been a customer for about 25yrs. I am 58yrs old. I have never had to contact customer service until now, and boy had I known before!! I had a horrible store experience. They have 0 customer service AT ALL and I was lied to on live chat. I was treated horribly over asking for a band aid over a broken candle left on the sales floor I cut myself on, that I DID NOT BREAK. I am on blood thinners. I had to practically beg for a band aid!!

This is the second time I have placed an order from Bath & Body Works online, and yet again I am having issues with receiving my order. I gave them a second chance and this time I had my order delivered to my office vs. my home, and again we another issue. Both times I never received my order. Not to mention they want me to do the legwork of their business. Unacceptable. I am your customer who paid shipping fees. There will not be a 3rd time.

Ehhh I usually like y'alls candles when they're on sale, but y'all don't even offer free shipping over a certain amount at least 50. And y'all don't even offer buy online pick up in store when y'all have sales, it's only sometimes how freakin lame. Then all the good kinds of white barn candles aren't even on sale, so many long lines. So stupid.

Horrible customer service!!! Placed order on December 11th and was told that it would be delivered on December 24th. However, today is December 30th and no package!!! Called the Customer Service number after I got disconnected on the customer chat! Spoke to one customer service person who was horrible and when asked for a supervisor the person kept asking me what was wrong with him! Really!? I hung up and called back! Got another person who also did not want me to speak to a supervisor! I have placed 3 orders since November and will not do it again! They actually told me that they could send out another order and if the other one comes then I need to take back into the store! Really?!! This was a Christmas gift and that person did not get anything from me!!!! Never again!!!

I was unable to purchase candles in store at the mall I had my newborn baby and my other child which aren't able to be left unattended. Went home to purchase and site stated “All 3 wick candles sold out“. Scrolled through candles to check as I was devastated and been waiting for a year for this sale. Site advertises no rain checks and while supplies last. This morning I go to the site and now that the sale is over they have quite a few of their scents of 3 wick candles in stock at full price, clearly they were not “out of stock” as the site stated and that was a lie. I feel cheated out of the sale and lied to with Bath and Body Works scam of “while supplies last” clearly there was more in supply I could have and would have purchased with the 8.95 sale and my 10 of 30 coupons making them only $5 instead of $25. This is ridiculous as I have waited so long for this. Not to mention I stood in line for a long time with a newborn and my 5 year old!

I get emails from Bath & Body telling me about their holiday/ specials everyday. So I decided to check it out and maybe get some gifts for my Daughter in Law. After looking at a lot of items, I decided to send her a gift card so she can pick out the scents she likes. So I pick out the card, filled out all info required and placed my order. I get an email to thank me for my order and to inform me it has been Confirmed. And then it starts, an hour later I get an email telling me my Order was Canceled. Their Excuse was out of stock! Mind you they had already hit my checking account for the amount and then tell me that I will have to wait for it to go through and then it will take another 7 to 10 business days before I get my refund!!

I pay a lot of money for Bath and Body Works candles and they never burn all the way down. The wick always runs out and stops burning leaving a lot of wax still in the candle jar. And they only smell good the first 2 times you light them. Highly frustrated in their candles.

I have shopped with Bath and Body for years. I logged in to shop and there is a full page Political disclaimer. Wow!! Why? Do you feel the need to Bully and push your opinions. I thought this was a company that sales to individuals of any kind. Color, religion, background, political views should not be in your welcoming statement. Treat your employees well like they should be treated and your customers too. Don't push personal stipulations on everyone. Treat Everyone the same. Dont be that Company. Marked you off my list. My personal choice. Thank you God Bless.

I wish ZERO stars was an option. I placed 3 separate orders online on the same day. This company took my money for the orders. No email conformation, no updates, no tracking. The only way I knew they received my order was the money came out of my bank. No option to email them, so I called right away at 6:00am, no one ever answered. After 2 hours I pressed 1 for medical emergency, still no answer. I also tried online chat, to no avail. I called and tried to online chat many times each day for over a week, even choosing the option for a call back, nothing. I finally filed a complaint with BBB. (Please look there before ordering from this company, I am one of 100s of similar complaints).

They put my candles in a trash like bag and dropped them in the box like that and shipped with zero cushioning or protection. They arrived busted up so bad I had to wear gloves to get them out to see what was damaged and what wasnt. I was also missing some items as well. Who shipped glass like that?? Never again will I order online from from them. Last time the delivery method they used drop the Box off across the street leaning against my mailbox in the rain. I swore then I would never order from them again but took a chance because the candles I wanted were sold out in store. Never again. I learned my lesson this time.

I like aromatherapy products. I used their body wash and foam bath, and I also wanted matching lotion so I bought theirs. First I purchased the plastic squeeze tube; by the time I was half way through, that was it! Had to cut the tube and use the lotion manually. So then I bought the time-honored glass bottle with pump sprayer. Same deal. Got down to maybe a third at least left, no access. Had to manually dump the lotion onto my hand to get it out. I'll find a company that pays attention to details like customer access to their products.

Never order anything from Bath and Body Works online unless you want to be ripped off, overcharged, and manipulated. They don’t send you immediate confirmation emails letting you know how much you’ve been charged for what. Often times items aren’t available and you have no idea what you’re paying for due to no confirmation emails. Never ordering anything from here ever again. Their 3 wick candles are $24.50usd which means that you’re paying almost $100 if you order 2 candles from Canada! Its ridiculous. I wish I never ordered from here. The customer service reps have no idea what they’re talking about.

I tried to buy some products 2x on the online store and I had the same problem in both cases... They informed my products were delivered but I never got them, so I called to customer service and they said they didn’t find any proof that they were delivered. They apologized and said they don’t have all of the products that I bought so they could send another one. Both cases were exactly the same!!! So they aren’t able to sell anything online! Lack of competence!!! Don’t buy online in that store!!

I usually really love the three wick candles but unfortunately very disappointed with Hibiscus Waterfall. Hardly smells at all even in a tiny bathroom.. I asked the rep for a strong smelling candle and this one was disappointing..

I love the fragrances and you can certainly get good deals on the candles, even though the prices continue to increase. However, along with raising the price, they should improve the quality as well. I have several candles that start out great but after being burned halfway, the wicks end up being too short and I have to pour out some of the wax so I can expose the wicks to keep burning them. What a waste of money!

I ordered online 2 white citrus fragrance mist. This is the only item I was looking for but the packaging of other products are pretty so I decided trying golden sunflower & twilight woods. 20 minutes after placing the order I got a notification e-mail that I won't be charge for white citrus because it’s not available. I called the customer service department right away to cancel my order but I was told she can not do it because the order is already placed. She assured me though that I can call when I get the products and they will send a label for return posting.

I placed an order in Aug 28th, 2020. The order clearly shows that it was shipped on the 28th of Aug. The tracking info shows that it delivered to the Austin TX station at 8:30AM on August 31st, 2020. IRS September 9th, 2020 and my order is still just sitting at this place. It has not moved. Did they steal the products and Bath and Body Works steal my money? This needs to be investigated by the federal government since the mailing services are involved.

I am content with the ladies in-store. They try their best and I love their products but man. The customer service department, if I could give zero stars...I would. Online purchasing for curbside pick-up without any clear directions where to go, no step by step process. I got inside the mall to pick up my online purchases and the store was completely closed but you see sales rep inside walking around. I know they could see people outside waiting for someone to notice. I mean that’s what peripheral vision is for. Got tired of waiting and finally tapped on the glass shutter. Was told to park by such and such and call this number when I’m parked so they can bring my order down. Got lost since there were no signs/postings for B&B curbside pick-up.

What a nightmare BBW was today. I tried to get a refund for the three-wick candle discount code via their Online chat, after realizing I forgot to enter the discount code at check out. Their response was - “Oh we can’t do that in this chat- you have to do that in store.” Then they canceled & took off my vampire blood candle after I already placed the order. Then I went to the Northridge location (wanted to pick another one out to replace that one). Well - they’re curbside pick up only - and then said I would need to call customer service to get the refund for the discount code... Decided to not pick up my order and just cancel it over the phone.

Bath and Body Works has the best products and I love everything I have used, but I will never order online from them again! I spend a lot of money at this store and when COVID hit I had to order online...BIG MISTAKE! I ordered OVER $150.00 worth of merchandise on March 30, 2020 and never received it. Luckily I never delete emails from orders until I receive them! It is now Aug. 6, 2020! They no longer have the products I ordered (15 to be exact). They credited my money to a card that I no longer have rather than taking the time to ask me if I wanted to replace the product with an alternative sent and then expedite the shipping.

After two weeks, of not receiving my items from B&B, I called to find out what is going on. They then proceeded to let me know that my items are "lost in translation." They then offered to re-order but I would not get the original scents I had ordered. Because I did not want that option and wanted a refund, which they said they would do, I then asked to speak to a manager but, after I was holding for 10 minutes I was disconnected. Needless to say, I was not able to speak to anyone. I am very disappointed in B&B and it saddens me to say after 20+years of being a loyal customer, neither myself, my friends or family will be shopping in-store or online. BTW, I worked for B&B in the past and I never felt appreciated then either. So I guess it must be time to move on.

Price increases are too dramatic! I understand COVID-19 has impacted sales in all business but B&B prices were increasing greatly before the pandemic. Most business are now offering LOWER prices to motivate buying. B&B has done away with coupons and specials such as "buy 3 get 3" or "buy 2 get 2" Aromatherapy. The Semi-annual sale used to have special sales days, "body cream $5 each", "lotion & body wash $4 each", "wallflower refill 2-pack $5 each" and 75% off discontinued items. It is almost $8 for 1 oz. hand cream, first sold under $4 each. I can purchase an 8 oz. body cream (thicker than hand cream) at $4.80 each (buy 3, get 2 free). I counted 15 stores within a 60 mile radius from my home. I'd rather drive an extra 5 miles than pay the large & continuing price increases. Most stores with cosmetic products are now selling quality bath products and their prices are quickly becoming the “better buy”.

The worst experience ever! I will never patronize your store or website again. Made an order on 6/12. Never received called customer service multiple times. Was offered a replacement order but 2 items are no longer in stock (all candles). 5 candles were processed for re ship. Initiated a refund for 2 out of stock candles and credited for shipping. Was promised sale price for the 2 candles that were out of stock 14.50 with free shipping.

This company has the worst customer service! If a store says it’s open to 5:00 then you let people in to shop until 4:55. I drove 80 miles got there over an hour before they closed and they wouldn’t allow any more people in the line. Drove back by at 4:40, no line but they still would not allow anyone in. Very rude employees. Don’t tell us support small business when they could care less 'bout the customers.

I have been charged twice for same purchase. They charge too much for their shipping and their sanitizer is over priced. I love their products but they are taking advantage. My deliveries from them usually go to the wrong address and it takes an eternity to receive your item.

I received the box of my order and two bottles of body wash and hand soap were empty because it spilled everywhere. It’s so disappointing! Is it possible that I can get my money back or they can replace those two empty bottles for each. I wanna get What I paid for.

I placed an order over 2 weeks ago and my order still hasn't shipped. I called customer service to cancel my order only to be told that is not possible. They said I can return the items when I receive it. What is the point of that? It will cost ME money to return the items when I receive it and I only wanted to cancel because they were taking too long to get my order shipped. Very, very, very shady. Now I wonder if I will even get the items I ordered after reading other reviews about missing items. They have lost a consumer forever. Do NOT order anything online from Bath and Body Works unless you want to wait like two months to get your stuff!!

I used to order from Bath and Body regularly. I noticed a decline in shipping and delivery. Given the current situation I had to take a chance and order online for refills. Sadly, my order was processed and I was charged in full. My order was very very delayed in being processed, an item I ordered wasn't even available but yet no replacement was offered and in the end the package never arrived. I tried to get a refund but all I got was lies and poor customer service excuses. I am out my full payment! I will absolutely not purchase from Bath and Body ever again.

I would like to inform the company if they put advertising on the website they have to be honest with customer since the customer looking to buy your brand that's mean he like your product but if you use fake and your customer not get the service he will never buy again and your website mirror for your company. If you put 7 days for delivery that's mean this is your maximum put. I apologize to tell you you have a bad customer service around the world and no customer service agent assist the customer.

I understand that things are slower these days b/c of Covid. But it's been a week, and they haven't even started to process my order. Fine - maybe they are shortstaffed. But they won't let me cancel my order - even though it hasn't been processed. Plain old bad business!

I had ordered online since they had an online only deal going on & I couldn't go out due to COVID-19, the deal was for buy 3 get 3 free, so I picked out 3 that I like, plus one for my mother, sister and my brother's gf few relatives. Yet 3 WEEKS (almost 4) later I received an email letting me know that one of the products I got free with the deal was not available, even though it was when I ordered it, not only that but it was apparently very plentiful and not running out soon. So I asked if I could pick one for free to replace it, since I didn't intend on buying 3 to begin with but figured if I'd be receiving a good deal it'd be worth it. BOY WAS I WRONG!

I will say I have been a long-term customer of Bath and Body. I've always loved their products. Always smells good. They always have the best sales especially around Black Friday and Christmas and their summer sales. Just the end of last year me and my mom and my two daughters we came in there and we spent like want to say $2,000 in Bath and Body. All the workers were shots. We was leaving out the store with all our bags and you know I guess they was so shocked because they never really experienced no one coming and spend that much money in one trip they actually took a picture of our receipt. Our receipt was so long, but right now I must admit I'm pretty disappointed during this pandemic with the nation.

Got laid off due to Covid and although my order was placed but not processed, they wouldn't allow me to cancel. I told them due to me being laid off after I placed my order, my budget was right and I couldn't afford it. Brent said the store's policy was no canceling allowed under ANY circumstances. Their greed is more important than their customers' well being! Won't waste another dime there!

Due to the shortage of soaps because of Covid-19, I decided to order from Bath & Body Works. I also purchased an Easter 3 wick candle for the upcoming holiday so I can make the day special for my children. I don’t want them to feel like this virus is robbing them of their childhood holiday. I’m trying to do my part by staying inside and allowing those that are still working to make a living by ordering and having it shipped to my home. I understand that a lot of businesses have closed but bath & body works has sent emails saying that they are still there to help us online.

I ordered online because of COVID-19, stores are closed in Canada. When I went to pay it showed the amount in US funds not CDN. If I had know it was US funds I wouldn't have ordered online. It would have been nice to know what the final bill would be in Canadian funds before I paid. It was $30 more when converted to US funds. Believe me I would not have completed the order if I knew how much the final total would be. Also the only option for shipping was $10!! I love the products but not enough to order online and pay sooo much more.

I've been a customer of Bath & Body since they opened their doors and thank goodness I have at least a dozen hand soaps on hand. Also, had about a dozen hand sanitizers but that has quickly diminished with this Coronavirus. I keep going back online to see when they're going to be in stock and I was very very disappointed to see that since the coronavirus has sprung that Bath & Body is deciding to take advantage and has more than doubled the price of their hand soaps. They're stating it's a SALE to buy for 4/$20 when just two months ago they were 2 for $5. In fact my December order was 2 for $5 and my October order was 2 for $5.

I moved into my freshly painted apartment two months ago. One week ago I moved my wallflower scent plugin under my kitchen cabinet and noticed a 4 inch by 1 foot area of melted paint over the plugin. I checked the packaging in an unopened plugin as I haven't used one under the cabinet previously. I know the oil can destroy surfaces it is spilled on but wouldn't think this would happen. I did find a 'tip' on the website after searching general q&a and expanding to MORE questions that you should keep 12 inches of space if under a cabinet. Well 12 inches between the outlet and the bottom of a cabinet isn't common. This should be on the packaging. Not happy.

Bath and Body Works has good quality products and their policy of taking back anything in an effort makes them stand out in the customer service experience. It doesn't matter if you have used it or burned it (as in a candle), you can take it back if you don't like it!

Love the products. I really miss some of the retired scents which is the only reason I rated 4 of 5 on some aspects. If popular scents did not get retired and difficult to impossible to get, everything would be 5 of 5. Love this store!

I truly enjoy Bath and Body products, but when they have a sale they are always out of the "popular" scents, and their shipping is painfully slow. I use the plug in air freshners, body creams and lotions. I ordered a variety of body creams and lotions for Christmas gifts, but even ordering on December 16th, they did not arrive in time for the 25th. Other items I ordered from a variety of other stores on the 18th of December arrived before the Bath and Body items did, so when I looked into the tracking, they waited 4 business days before even getting them to the shipping company. I will continue to purchase from them, but not for any gifts that I need by a certain date.

I love to try the new scents when they arrive. Their merchandise is great for gifts for women or men. Makes shopping for Christmas and birthdays easy. Easy. Have some retired and seasonal favorites. Really love to get a good deals during sales and promotions. Definitely load up during the semi-annual sales.

I love walking into their stores. You are immediately welcomed and it always smells so wonderful. The candles smell so so good, right up to the end. Where other candles seem so lose their scent these candles continuing to put out a pleasant scent. I can’t say anything bad about any of their products. I love them all.

Bath and Body has the best soaps, candles, lotions, toiletries for the best value in the business. Sign up for their promotions and you will be amazed at how much money you can save. You have to be patient in getting the promos because some of them aren't as good as others so be picky when you decide which promo to use. Buy in bulk if possible and you get the best value. I used their products all thru the year as gifts, everyone looks getting Bath and Body gifts.

Always great deals in-store and amazing coupons when you are registered with B&BW. They always have new products and the best are the products from the Holidays! I love the setting in the store as well as online!

Always friendly customer service and great sales prices. The store is always clean and well stocked with products. The staff is helpful but not pushy. Returns or exchanges are always easy to do. They hire both young and old, which I find wonderful given that most of the stores in the mall only seem to hire young people who aren't friendly.

Bath and Body Works is my go to for wall flower fragrances. We get so many compliments when we get visitors to our home as to how good it smells in here and the funny part is, nobody would know that we have FIVE cats!!! The fragrances are not overwhelming, we strategically place the wallflowers around the home and buy them when Bath and Body has their wonderful sales. They also sell these lovely fragrances in body sprays, shower gels, etc. I love Bath and Body Works!!

Bath & Body Works is one of my favorite stores. Every time I go into the store I always buy more than I had intended. The store sends coupons by mail on a fairly regular basis and has semi-annual sales. Prices are reasonable, especially if you have coupons and go there during one of their many sales. Finally, the company has an excellent return policy, return an item and they refund your money no questions asked.

Great products, some fragrances last longer than others. I prefer to use the body wash, moisturizing cream and body spray of like fragrance when using. This trend to make the fragrance last. I like the change in fragrances. I always seem to have a new exciting fragrance to enjoy.

I absolutely love going into this store variety and sales. It has a lot to offer For gifts, his/hers, graduation and birthdays. You can find something for everyone. If you are looking for great deals you can find them here.

Love this store. I can always find gifts, and items for myself. I hate it when they discontinue my favorite fragrances though. I am happy to know that a Bath and Body Works store is opening soon in my little town.

I love that store because every time you walk in the store the associates are always friendly and helpful. I just love the atmosphere in the store and the store smells so good with all the fragrance. I would definitely recommend this store to everyone I know.

I absolutely love the products at Bath & Body! Sometimes the prices seem a little high, but they have great sales and send coupons for free or reduced products! Their products make great gifts too!???

Candles are not as odiferous as they COULD and Should be for the money! Great selection of Bath and household items! Body scents are really nice! Most men's fragrances are mellow and nice. Wallflower plug-ins are equally special.

Honestly Bath and Body Works has expensive products. However, I love to shop clearance and online sales, and this store has some amazing deals. I love shopping the end of the season sales. I never spend over $50 and I get tons of product. Normally the body sprays will cost $22 or more per bottle. If you shop the products on clearance or at the end of the season, you can get them under $5!! Some items cost as little as $0.75. How amazing is that? And the scents are incredible.

The store has quite a variety of bath & beauty products after realistic prices. The products are not out of reach for the given public. I would say the prices are moderate and worth every penny. The scents are quite varied and can appeal to everyone. Choosing gifts here for all occasions is quite acceptable and can be bought with any pocketbook. It is just a great store for everyone's bath and beauty needs.

I love Bath and Body Works mostly because I can't afford to own name brand popular perfumes. It's good quality and it keeps you smelling good all day. I would recommend anyone who wants to smell good on a budget to shop at Bath and Body Works. They have ingredients that everyone can understand and know what is going on their skin. So, in essence, you smell good while nourishing and moisturizing your skin.

I ordered items that were on sale and got a pretty good deal. I also used Coupon Cabin which gave me an additional $10 off. So I made out well. The ordering process was very simple. The only thing I'm disappointed with is that they charge for shipping!!

Love this store. ❣ All of their products are wonderful and the fragrances all smell great. Their hand soaps and shampoos are great also. I highly recommend shopping at Bath and Body Works❤???. Their home fragrance line smells great also.

This store has huge stock and many usable products. Athletic pads for wrist ankle, pharmaceuticals, things to help your house more convenient, electric toothbrushes and decorations for the house. If you walk through this store you will see lots of usable and crafty things, something for everybody in the house.

I have purchased candles for many years from Bath and Body Works, never experienced any issues with any of the fragrances or different smells, for some reason the candles I purchased over their Annual holiday sale are causing some issues with air quality and breathing. The top of the candle also is black and tarry which I never experienced before unless a piece of the wick fell off, but I noticed my dog who is not close by the candle has started hacking and coughing due to the candle as well as myself and my children have had a lot of issues with breathing and just something seems different in the batch of candles, even tried replacing it and had the same issue.

I am so into the products at Bath and Body Works! I could literally spend hours in their store! I am all about self love and relaxation and I think Bath and Body Works delivers this message in all of their products! Love love love!

I enjoy shopping Bath and Body Works online. I have become familiar with the scents I like and so I wait until they come on sale and order my favorites then. I only buy them on sale. There are several really good sales a year. My favorites in the Bath and Body Works scents are the aromatherapy. When you are looking online they are in a separate category so it makes it easy to find your favorites without having to look through every single scent available.

Bath and Body Works is great shopping experience, say if going with a friend or family member. Excellent for finding gifts, also equipped with friendly and outgoing staff, at least the shop here does. But can be pricey! When attempting to cash in on their super sales be prepared to still give a pretty penny.

I just recently, in the last couple years, started shopping at Bath & Body Works. I always assumed they would be very expensive. My experience with Bath & Body Works has been wonderful. One of the candles I ordered in the mail was not to my liking. I contacted the toll free number and was told that I could exchange it for a different one. I did exchange it and was treated very well. I love it when they have their sales on candles because they smell so good and they are so affordable.

Bath and Body Works is an amazing store. I go to different location all the time and the customer service in each store is over the top. The stores are always clean and well organized. Never in line for long periods of time and always a good deal.

I had not been in the store in some yrs, my daughter in-law & granddaughter stop in the St. Augustine, Fl store last Friday. The employees was very pleasant, & very helpful. We spent over an hour shopping and enjoyed every minute.

I just wanted to say, I came in shopping during Christmas time, I had a hard time finding my signature fragrance (warm vanilla sugar) and a young lady with short dark hair, I believe her name I was Tasha, she helped me find it right away, she and another lady named Erica helped me get the best deal and even gave me an extra coupon they had at the counter. I want to give them both recognition because they were truly helpful and made my experience wonderful!!! Thank you thank you Tasha & Erica!!!! Great team!!! Gaylord Mi, Bath & Body Works.

Customer service is unbelievable. Great pricing. I totally enjoyed my visit. The store was clean. Customer service was extremely good. This was at University Mall Tampa Florida. I was greeted at the door as soon as I walked in.

I have always enjoyed bath and body works. I do believe they have too many options and have become a little too large for some of the location areas. The bummer about shopping online is that you are not able to actually sample or smell but typically they have better sales online.

I only shop during the semi annual and candle sale, regular prices are too expensive, the clerks are always nice and helpful, even the buy 3 get 3 are too steep for my pockets, the scents are amazing, I would recommend only during their sales though.

I have never been disappointed with Bath and Body Works, they are always innovative and current, providing endless options for the most luxurious scents, body fragrances, home fragrances, moisturizing lotions, soaps, candles and essential oil air fresheners. All so beautifully crafted, fabulously curated, every trip to their store is like a mini vacation for the senses that is cost effective, incredible quality that is worth every penny. My personal fragance favorites are: Forever Red, In the Stars, Magic in the Air, Dark Kiss (that I wore on my wedding day 7 years ago) and Twilight Woods. My husband loves Graphite and Ocean. Bath and Body Works is on my Christmas, Anniversary, and Birthday list every year and it should be for everyone else too. There is quite literally something for everyone!!

I shop online at this store to purchase my wall flowers candles and body mist spray. I love that my retired scents are still available online. Their candles at the holidays are wonderful. I use their wall plugs all over my home and the scents are perfect for all seasons. You won’t be disappointed shopping here.

Love the variety of scents they have! They are always coming out with new ones, and I have to run and buy them! I absolutely love Bath and Body Works. It's my favorite store!! I Dont think my closet can handle any more! The soaps are amazing also and so are the candles!

This store’s prices are overpriced and their 20% discount doesn’t feel real. You can easily find same products elsewhere for a cheaper value. I really don’t give attention to the 20% discount coupon that they send by mail. I don’t like the shop places where I feel I’m fooled.

Bath & Body Works is my go to store for everything to do with Soaps, Lotions, Creams & so many gift sets too. I don't buy from anyone else. They also have a lot of gift sets to choose from. Especially at Christmas time, you can't go wrong here. Also I love their plug-ins & their decorative holders too for these plug ins. You can't go wrong here.

Love this store— just by the aroma that draws you in! I can always find something, whether it be hand soap, body wash/spray, or Wallflowers...leaving there finding great deals. Their variety of scents are endless! I always look forward to seeing what new ones they develop.

I love Bath and Body Works. Their products smell amazing. I love to buy off season like now as winter is on sale but we have a lot of winter left in Minnesota. They are around store helping staff with baskets and questions. They are really helpful. Just so in love with this store.

In a recent online purchase of 11 items, 7 needed to be returned based on smell... Beyond awful. But that is not the "stink here". The situation is when I purchase online and I have the ability to pay via PayPal. I do so for security reasons. The unfortunate part is they did not tell me ahead of time of when making the purchase I would get a store credit instead of a full refund which it stated while making the purchase I would get a refund via the way you paid. There had been nothing stated of this situation of a store credit. Every other retailer I deal with when using PayPal gives you back a refund to the credit card it is attached to, not this company.... They only want your MONEY!

I can normally find a cologne that I like & they usually have it on sale!! I can also find skin care products there & body lotions that I like!! They have anti-aging lotions that I love!! They always have sales & will tell you when something is going to go on sale!! A few different stores will do that too, but Bath and Body Works does it frequently???? I think they want their customers to come back!

The bath and beauty is one of the top ten products. I highly recommend it. It's awesome smell, great quality and it lasts hours. It's number one to me. It's great for dry skin and great to bath in. All of its products is just so good. I could write a thousand words and still not say enough about it. No other products like it.

Bath and Body Works have great products, great prices. Let's not forget their products such as lotions and fragrances have wonderful scents. I'm a rewards program member so l love their deals and discounts especially during the holidays. Love bath and body works.

I love Bath and Body Works. I have been shopping there forever or so it seems. I love the products ... everything from body wash to the lotions to the candles. It allows one to have a spa experience. What woman does not want that? The variety of scents for all seasons is fun. And I must admit that I have used ‘at the beach‘ products in the middle of winter to take me to a warm and sunny spot in my mind. Thank you.

I love shopping at Bath and Body Works, I use most of their products. I purchase the body wash, body cream, hand sanitizer, candles, car scents, home fragrance. All of the products are a great value and I enjoy shopping their stores as well as shopping online. The products are good quality and reasonably priced. I particularly love shopping the stores and site during the holiday season. They have unique items that you won't find anywhere else and they make great gifts.

I really enjoy getting products from this store. Their scents are long lasting and the body lotions and shower gels are wonderful. I watch for special sales so I can stock up. Quick shipping and never a mistake.

Excellent products. Somewhat costly when not on sale, but worth it. Body lotions, candles, and home fragrances do last a while without losing their scent. Lotion is not greasy feeling after applied and pleasantly fragrant without skin irritation as well for those of us with sensitive skin. Always pleased with my purchases.

Nice workers at the store. Anytime they will help me find new stuff and new suggestions. Good deals. Good hand creams, body lotions and Body sprays. Good hours and location. Easy to reach products. Thanks.

Bath and Body Works is a great store with a lot to choose from. Their scents, spray and lotions are amazing. You can actually smell the scents before entering. However they are a bit pricey and I only buy their products when they have sales.

We are fortunate to have a store in a smaller shopping center. The employees are exceptional and their product selection is good. There is always a special sale and you are given coupons with your purchase. I especially appreciate that they offer small travel sizes.

I love shopping online at Bath & Body Works... They have an amazing selection of products and tons of scents that can please everyone. I especially love their 3 wick candles and they are always having a sale. And even though I don't really need to buy anymore as I stock up a ton when I do but I am always finding new scents that I have to buy. Prices are always reasonable and shipping is free after you spend a certain amount that is also reasonable.

Always a friendly, helpful staff. Love the products, lotion, body spray, bath balms etc. So many different smells. The candles are many to chose from. One of my favorite stores. But the closest one to me is an hour away, so I have an option to shop online. Or send a gift set to a friend.

Always a great gift idea....to receive or give. And it isn’t too hard for men to buy either, as they can make up gift baskets. They’re constantly having sales, there’s no chance you run out of your favorite scent. Such a wide variety of scents to choose from....from fruity to natural, you’re sure to find something. And it’s a great place for candles also. I shop in store and online with them throughout the year.

The prices in Bath and Body are in line with other stores: maybe even a little lower. Bath and Body also has a lot of different fragrances that others don't have and their soaps are excellent. They have a lot of variety in lotions. They also have a nice selections of perfumes. The smell of these attracted me to their store when I walked by it at the mall. I have been a customer since. I would not consider going anywhere else and I highly recommend it to all my family and friends. One walk by the store and you will be a customer forever.

I have used Bath and Body Works x 40+ years. Never dissatisfied with products. And end seasons sales are amazing.. The body creams are very skin satisfying. Keeping skin soft and a light fragrance.

Love Bath and Body Works, big selections, sprays, lotions, body washes, lip care, skin care, perfumes, and soaps. Friendly staff, knowledgeable, and resourceful. Always a sale and new products. Clean stores.

I really like this store, the customer service and their product. The associates greet you right away and they're usually pretty knowledgeable about the products. I was looking for a lotion called Moonlight Path. The salesman took me right to the lotion, but told me the scent would be discontinued. That was disappointing - why do stores do that? Shouldn't they do a survey first? Overall, I'm satisfied with this store.

There are so many ways to see what's new... whether it's body care or some smell good for the home or car. Filter and sort options are optimal. There's also the retired "fragrance" tab - WoW! I love that tab... I call it the "throw back tab".

I like the seasonal variety of scents. I appreciate the BOGO sales. I like the addition of White Barn accessories. I still shop at B&BW even though the scented car vent holder and scent leaked and destroyed the front of my CD player to where it was unusable. I had been working with an agent of B&BW to replace the stereo, but never heard back after I supplied all of the requested documentation, which was disappointing, but I do like all of the other product.

My most recent visit to Bath & Body Works was amazing! I went during the holidays and they were super busy with a lot of sales going on. All of the employees were kind and helpful. You really can't beat their prices and their variety of scents. I love that I can go with any scent to match the season we are in!

The staff are typically very friendly and more willing to help fill your need rather than push a sale. The variety is typically excellent with several scent and styles to choose from. Often they have decent deals with combining purchases to make it more affordable, though oftentimes that feels more like a marketing trap to purchase more product than needed. I typically shop for the lotions that I think amazing but there is plenty to choose from to match your need.

Do not waste your money on this item. I purchased a cute (girly) holder and several different scentportables. OMG, what a wasted of money the scentportable has been in my car for 4 days and has yet to release a fragrance. I will be returned everything. This was truly a waste of money.

I'm absolutely in love with the wallflowers! The smell in my home when I walk in makes me feel so good! Whether it's a balsam fir, cocoa and cream, leaves, blueberry, etc, etc....There is always a scene to fit the season or holiday!

Love their three wick candles. They are expensive but I always buy them on sale. They allow you to exchange smells if you get it home and don't like it or if they run out of what you want during a sale. And that's not just for candles. They are very good at allowing exchanges for unopened products. Ladies in store are very helpful as well.

I like shopping with them online, but once I applied a coupon code it made my shipping jump from $5.99 to $9.99. Why did the shipping change if all I did was apply a code and not change any items in my order?

I noticed I began to have wheezing problems after the use of B&BW plugins and air freshener over the course of 2 wks. We only used the air freshener as needed after a visit to the bathroom. We only sprayed one squirt into the air. I stopped using them and the wheezing slowly came to a halt. Out of curiosity, I started back using them for one day. It began to feel like I couldn't get enough air in my lungs. I unplugged and put the aerosol away in the middle of the night. Now I'm fine. They smell so good, but are hazardous to health.

I noticed after a few days of having the wall flower plugged in that my cat all of a sudden refused to eat, she has been lethargic, puking bile and I am absolutely sick because I know it was that plug in poison. Hopefully the vet can save her. I've never been one to burn candles, spray toxins, use plug ins. I don't know why I decided to use one of these things but it was the worst mistake I've ever made! My poor girl. :(

OMG, this company -their customer service should be called customer DISSERVICE....worst ever. I purchased plugins online - 70% of my order was canceled because they didn't have the stock - I bought 36 plugins because they were on sale and only 16 were shipped - I called to ask if I could order something else in place of what they didn't ship without paying additional shipping - the answer NO. Plus the person on the other end of the phone was clearly half asleep - I could barely understand him- so here it is - "We want your money - we don't want to give you fair service." Can you say BAIT and SWAP? I am going to look for an alternative to this company - I will find it - they have lost a customer that was using their products commercially. Idiots.

I used to shop at Bath and Body Works then I realized they only want to make money and are not concerned about their customers or the environment. Do you know how many chemicals are being put in their lotions and body wash? Why don’t that recycle the bottles and give discounts for those that return them? Something I mentioned years ago which the manager said they were not interested in.

$24.99, only 2 very off centered wicks, NOT soy & burning VERY black smoke. For $24.99 they should be soy...for $24.99 the wicks should be straight. (The third one finally appeared after 2 hrs of burning.)

I used to love Bath and Body Works candles. The used to smell the entire room. Not sure what they did to change their candles but now they don’t even smell. I’m so disappointed. Bring back the original candle!

I had to work today so I sent my daughter in to purchase several candles for me. I also took a screenshot of my coupon to give her for an extra 20% off. When she got up to the counter they would not allow her to use the screenshot. You can literally use a screenshot of your airline ticket barcode and get through security at the airport but you can't use a screenshot of your coupon at bath and body works? Ridiculous!

I had placed order online. Mind you I paid for shipping. I was not happy with a couple of the scents of plugins. I had brought them back to my neighborhood store to be told I would be given store credit. I was not given back the cash I had paid. I am extremely annoyed, Lost a very good customer.

I put my Xmas order in Dec. 2nd and realized I never received my order but was charged. Finally I got hold of them and it was returned to them because USPS could not read the label. They would not expedite, they did not notify me on any problem and I'm out Christmas presents and $114. They said I SHOULD receive it within 8 days. I also got a sorry...Very disappointed. I thought they were a better company than this.

I placed an $80 order of gifts for our teachers on December 10 and was guaranteed delivery between December 15 - 19. I started to get worried so I tracked the order which was being shipped through LaserShip. It was delayed, delayed again, and then delayed again. Finally it was labeled as “exception,” which I guess means that it was damaged or lost.

Horrible customer service online orders and fake publicity. I ordered a lot of their products as Christmas gifts and I only received a few items (3) and when I called customer service I was told that the order was canceled because it was out of stock. I was also told that if I want the rest of the items I had to reordered them, but I have to pay full price for it. My question how is that they have the products for me to reorder and pay full price, but they did not have them and send them for the sale price those products were purchased? I am still wondering and disappointed on what they did. I did not go to the stores because they are not great and the service either and I was hoping it was better online. BUT NOT.

I shop at the Bath & Body Works at Glade Parks, Euless, Texas. The customer service provided by Sade is exceptional and she always knows my wallflower fragrance. Sade always greets customers with a smile and hands them a basket and makes recommendations as they enter the store. I don't often write reviews but when someone like Sade goes above and beyond to assist a customer the company should be aware of the talent they have. Liam.

I ordered the Bath and Body Works Cyber Monday deal. My credit card was charged for it. I waited 3 weeks for it to come in. I placed the order online. I called to see why I haven’t received it. I talk to a associate at Bath and Body Works she informed me they sold out Of the item. It didn’t say that when I placed the order online and bath and body works didn’t send me an email that I would not receive it. But the money was still taken from my card!

I ordered a Christmas order on November 23 2019. My order was processed and was to be delivered by a company called Lasership. First I was out of area but was told they go right by my house to deliver in town. Then I was told I was in the service area. Then I was told they couldn’t find my house. The girl even Googled my address and said they would deliver my package here. It is December the 14th and now I’m being told all of my order is out of stock because Lasership sent my order back to the company. Never had a problem before. I’m very upset with Bath and Body. Too many phone calls and still no package. Will not deal with Bath and Body again.

I ordered sixteen items on Cyber Monday, receiving a confirmation shortly thereafter. After waiting until the last day of the estimated shipping date and not receiving my order, I checked the order status online. There was a record of the order but no information on the status. I found an email dated a week after the order was placed in my junk folder saying all sixteen items were no longer available, and the order had been canceled. I checked online and according to the website, the items were still available.

Not satisfied with 2019 Gingham Black Friday bag. I shop at Bath and Body Works regularly. I have always been pleased with their products. Usually buy multiple items for Christmas gifts each year. I have always looked forward to the bags that they have offered. Last year's 2018 Black Friday bag was awesome. This year I can't say enough about how disappointed I was with the bag. In the picture it looks beautiful. I ordered mine online and was expecting a canvas bag. Boy was I disappointed when what I received was a bag that looked like a recycled bag. The outside color is pretty but I have never seen such a cheap bag from Bath and Body Works. You should be ashamed of yourselves for offering such a cheap bag. Didn't expect this from Bath and Body Works. Will not be looking forward to next year's bag.

I took advantage of the hand soap deal they had going on ($2.50). I ordered 15 of them. Paid for my order. Then come to find out 3 of them are out of stock. I never did receive this order, so they sent me a replacement order, but now 2 more are out of stock! Wouldn't you think they would let customers replace the out of stock ones with another kind? So instead of the 15 that I ordered, I'm only getting 10, that is if these ones show up! To say the least, I'm not impressed!

This last year every candle bundle I have bought 2 out of five candles have no smell while burning. Although they do offer a satisfaction guarantee, I live too far from a store to just return whenever this happens. I recently bought 4 candles and only one puts a smell on burning. So I will only be buying their hand soaps and lotions, no more candles for me from here. Not worth the money.

I have shopped over 30 years with Bath and Body Works and it’s always the same. The candle sale (9.50 ea) and with other promotions in the past my favorites are sold out. In the past I have compromised but the last few times I have not. I refuse to order. Most recently it was the candle sale that starts at midnight. I fell asleep and woke up at 2:30 am and went to place my order only to find they were out of stock 2 hours after the sale started. Very disappointing. I chose not to purchase anything so they lost 150 dollar sale at the very least and I’ve chosen this time to purchase Yankee candles for Christmas presents instead as no rain checks are given by this company. I’m an extremely disappointed loyal customer of more than 30 years.

Was taking advantage of the GREAT cyber Monday online offers but my payment card wouldn’t process. Called customer support and spoke with Bonnie and due to volume of online orders there were delays. She immediately offered to process my payment and was efficient, helpful, pleasant and made the check out easy and problem free. THANKS!!!!

Bath & Body Works have a promotion that if you order 30 dollars then you get 30 dollars in free stuff (Giftbag) is the promotion. I tried figuring it out. I put promotion in the box too, did understand it right till after I hit the order button then it explained it better so within 4 minutes I called and basically was told, "Too bad but we will refund your shipping charge". They have lost a customer for good! Will be returning my whole order! Poor Customer Service!!!

I purchased a few 3 wick candles which turned out ok; however, the coupons sent with that delivery are useless and the website would not take the codes. I tried and retried to no avail. I will not do business with this company again.

Bath and Body needs to stop using LaserShip for shipping, they are the worst I have ever dealt with. It’s been 3 days of them still not delivering my package, they keep saying the delivery was attempted but it wasn’t. Now they put my package on hold, WTH is going on with this shipping company. I got in touch with customer service and I get the runaround saying it’s coming today but 3 days and still nothing. Be Aware what shipping they are using.

This company is good people. My order arrived damaged & they replaced with no problems! I love a store that there is no problems when I have an issue! But one thing that is important is with every order, no matter what the amount, should be free shipping. I would order a lot lot more often if shipping was always free!!!

I purchased a Marshmallow Fireside 3 wick candle and am very disappointed. It seems they aren't made to last like they used to be. I only burned mine a little at a time and it's already burned out! I've bought Dollar General brand candles that last much longer. Why did they change? I know their candles and wallflowers used to last much longer. I don't get very many opportunities to shop here because of my low income but when I do I like to get what I pay for. Marshmallow Fireside is my favorite scent and I am so discouraged.

I had purchased the Wallflower plugin and realized it only lasted less than a week. How long are they supposed to last? Earlier had purchased spring refreshing smells, and had enjoyed the scent. I have a butterfly and find it very beautiful. It gets very warm during use and not sure if that is normal.

I have only had this winter scene Wallflower for 9 months. 2 weeks ago I bent down to pick something up off the floor and happened to look at the Wallflower plugged in and was shocked to see that most of the winter scene had literally melted. What a freaking fire hazard I thought. I contacted Bath & Body Works and to my surprise all I got was the runaround. I sent them pictures numerous times. They called me and offered me a $20 gift card to go away.

I have used Wallflowers plug in air fresheners for many years. The oil in the little bottles used to last 2 or 3 months. If you have 2 to 4 of them plugged in at your home which most people do... It's rather costly to always have a fragrance in your home that you like. Early summer or in the spring I noticed they were empty pretty quickly. At 1st I thought maybe the electrical outlet was stronger so I tried using different outlets. This is a brand new apartment so I would think the wiring is just fine!

I have never had any problems with any of B&BW products. I really love them all! However lately, I have had problems with products (candles) arriving broken and I have had problems with Customer Service. I make my purchases online and have most recently had several problems with candles arriving broken and incorrect orders. I have been going back and forth with B&BW over the last few weeks about their packaging and broken items. The candles I've ordered, come in these huge boxes, no bubble wrap and they're broken.

I bought a Bath & Body Works wallflower diffuser and used the leaves scent. It was wonderful. But when I changed over in the spring to a new scent, it was so strong I had to remove the diffuser from the wall. I set it on an antique table in the foyer. When I went back a few days later, I found the finish was damaged!! I was just sick! The oil had leaked and eaten through the finish on this burl table with inlay. Unfortunately, since I didn’t know the diffuser had caused the problem, I set it on another table. This time I left it there for weeks. The damage is horrible. This is a hand-painted chest, also in the foyer to have both of these pieces refinished will be hundreds and hundreds of dollars. As corrosive as that says, it really does make me wonder what we're breathing in and how corrosive it may be to our lungs!

Disappointed with the recent coupon for a free body care product. I use the sprays from this company and come to find out I cannot use my coupon because it is a dollar more than allowed. I was constantly being pushed to a lotion, which I do not use. I also offered to pay the extra dollar and I was told no, the company doesn't allow that. I don't need incentives to come to this store but it would be nice to be kind of rewarded, but this failed in my mind.

Called store about product. Too busy to help. Manager said they were short handed (not my problem). Could not answer my questions regarding inventory and coupon. Called corporate. Again, passing the buck. Amber told me they discourage their people from answering questions over the phone and that the store shoppers come first. Also, she informed me that she has been with B&BW for 20 years! LOL. Not my problem. As she continued to discount my complaint and fully supported her rude manager. I just hung up the telephone.

I love the fact that my online orders are delivered on time. I have never had a issue at all. When I shop in store I am very pleased with the Customer service that I received. I love all the new fragrances but I love the retired fragrances the most. I really think Bath & Body is the best.

I went in to buy aromatherapy products that were supposed to be 75% off only to get charged full price. I told cashier that I got it from the 75% section. She said, "are you sure?" I walked out. You are a ripoff.

I will make this short and to the point. Wallflowers plug ins have burned my face just from being in the air. I developed blisters along with burning and flaky rash on my face. Yes, I know it’s the plug in for sure because I tested it again and it did the same thing. Not only did it burn my face (or did damage to my skin), it also made a hole in my trash bag when I threw it away. My mother also had the same problem. The scented oil burns and melts things. If it can burn or melt something, why would you want it floating in your air. I will never use this again and have already advised everyone on my social media platforms about this product. That’s all I have to say.

I have been buying B&BW deep cleansing hand soaps for about 10 years. I have always LOVED them! They made my hands feel very clean and soft after, not dry. That was hard to find in a soap that also has 100s of different scents. I stocked up of so many that my husband cut me off and I didn't buy any for a year and a half. Almost 2 years. I go back this past week with the awesome sales and bought 10-15 soaps and other things. Get home, open 3 new ones and go to wash my hands and squirt???? Get soap all over my new shirt...

Hi! I wanted to write a review for my fellow LGBTQ+ members and also a thank you to the Bath & Body Works over at Loehmann's Plaza. As a lesbian and avid supporter of the LGBTQ+ community, I appreciate the support shown via the giant rainbow display right up front. The products smell and look amazing and the acceptance and love shown through the display made me (and I'm sure many others) very happy. To anyone looking to buy the wonderful products I highly recommend them! A super huge thank you to The Bath & Body team. The customer service is always amazing. - Anna

The staff in South Edmonton Common are not well trained. She doesn't know what scents she is selling. Some products are good but expensive. I would rather go to other branch and they can accept the coupon which is still valid.

I was visiting my daughter and used a Bath & Body Works lotion she had in her bathroom just on my forearms after washing my hands. A couple hours later I started noticing my forearms were turning red,bumpy and itchy. I'm now on day 4 and it's still red bumpy and itchy. I have used Benadryl, cortisone lotion and Aveeno anti-itch lotion. Some of the products alleviate the itchy feeling but the red bumps are still there. Some of the bumps are drying up so now it looks like small scabs on my arms. I have used Bath & Body Works products before and I've never experienced anything like this. I am thinking and hoping that it is because the lotion may be old because I believe this is a lotion flavor that is sold around the holidays.

IMPORTANT NOTE: Banana flowers is Bath and Body Works most refreshing, clean and wonderful scent. My husband and I feel that this scent is in desperate need to have body products as well. It makes no business sense that this scent wouldn’t have body products... Never discontinuing this scent is a must or we will never purchase another product at Bath and Body Works again. We have stocked up on your foaming hand wash that I must add isn’t your best product by far. However this is 1 scent that you need to keep year after year and body care is imperative.

I ordered three candles and one came shattered. The air filled plastic they put in the box to protect the candles from breaking were completely deflated and didn't protect the glass from breaking. I will probably just go in to the store from now on.

Watch out! I started to make a purchase. Shipping was estimated to be $5.99. I applied a 20% off promotion (deducting -$2.40.) Shipping then went up to $9.99, a $4.00 increase. (By the way, I disagree with ever paying “handling”. That is their cost of doing business - overhead.)

I must say that I've shopped a many locations and every experience has been the same extremely pleasing. The customer service is wonderful and the employees always so helpful. I will continue to be a loyal customer for as long as I continue to get the excellent that I have received. I will also recommend them to others.

I’ve been a long time B&BW shopper and things seem to be changing in the quality department. Their products are very expensive and don’t seem to last as long. From lotions to soap! But the worst experience I’ve had thus far has been with their high priced fragrance night lights called wallflowers. Somewhere between half done and a third done, the liquid inside stops producing its smell, and turns a hideous brown color. I’ve waited it out on my last 5 that I purchased hoping the smell would kick in, but it basically sits there rotting. Very very disappointing.

Bought both of these items (above) and 3 bath bombs from there (Unicorn, ultra foaming and something else). Ridiculous prices. Sure, they had "sale, sale everywhere" listed in their store but every time I asked, is "this" or "that' on sale, she'd say no. Finally she came over and whispers, the sale is for the cheap stuff. What you're buying is the higher quality stuff (Aromatherapy) and these aren't on sale but the stuff you're getting is much better quality. Whatever, right, my daughter wanted them as part of birthday gifts so I give in.

I've tried many candles, even the ones that give parties in the home. Yet, I find that Bath & Body Works' candles are great. They have light to strong scents and last throughout the life of the candle. On some sales you can get free shipping.