Bath & Body Works Reviews

I bought several items from this store online. I really loved the fragrance that I got from the store. When I received the items from online they had no smell at all and the ones from the store, after a few weeks, had no smell at all either. I will never buy anything at all from this place.

Sales supposed to run till the 17th yet I get online today can't even find any bath gels. There are only 16 things listed mostly wallflowers and sprays. If the sale runs to the 17th you need to have things in stock not whatever is left over. Shame on you. I've placed my last order with you guys. Ridiculous.

I have been a loyal customer of BBWorks for about 20 yrs. I do online and in store purchases. The quality of the Wallflower plugs and diffusers have gone downhill. In the last year I had two of the projection plug ins that were too heavy and would fall forward away from the plug. I had 3 of the diffusers that when I unscrewed them from one holiday plug in and tried to screw into another one the wick flattens out will not screw in. I called them today. I spoke to Thomas who could not speak or understand English. I asked to speak with a manager and after holding 20 mins with no update from Thomas which I am sure is NOT HIS NAME he cut me off.

I encountered a distressing situation at the establishment located in Sacramento, CA, within the Arden Fair Mall. Accompanied by my 10-year-old child, I entered the white barn section to purchase a candle and was initially met with a warm welcome from the sales associate. However, I soon observed that this same associate was closely monitoring our movements as we browsed the candles. This level of scrutiny is unprecedented in my experiences at other locations. Consequently, I am disinclined to return and spend my hard-earned money in an environment where I feel treated as if I were a criminal.

I am extremely disappointed with the customer service at Bath & Body Works and I will never order from them again. My original order was lost in transit. Because the order had shipped in their system my credit card was charged for the full amount. I worked with a rep to have the order replaced only to have them remove two items due to out of stock. I understand out of stock situations happen but they did not credit me for the out of stock items.

Why is it that the 3 wick candles now are smaller. This has been a big issue and they are getting by with it and still no change in price. There is no way anyone else had not noticed this. Doesn’t matter if the company thinks “you are not buying the amount of wax but the scent.” Really! As they don’t last long and some smell like burnt old wax. This is sad how they are getting by and don’t care about their customers. Best to go to TJMaxx and Marshalls and get the Sensational or DW candles as they are bigger, smell forever and last for less the price.

Overpriced car scents could be better prices.... 3 for 11 seems too much. The smell doesn't last long anyway or at least you should get more than 3 for 11 bucks and some of the hand soaps are a bit too much.

My most recent order for store pick-up contained one fragrance spray that the safety sleeve had been removed and an obvious amount had been used. What is more appalling and unsanitary is that three of the Body Butters I picked up had obviously finger scoops taken out! This order contained 32 items that I did not expect to be sample or used items! Be wary of ordering from this company and check everything before taking it home. They state that they accept gently used returned items, but they should not resell these items as new. This practice is unsafe and unsanitary!

I have ordered many times from them with no issues. This time I came home, placed my order on my fabric bench but when I went to open it the bottom of the box was soaked, as well as my fabric bench, which is now stained because of it. One of the soaps had leaked so I lost half of the soap. I called twice, only to be transferred to, I'm guessing, an invisible department because both times I sat on hold for over 30 mins before I hung up. They knew what had happened because I told the initial person and was given a ticket number. Their customer service is appalling!

I received my order today and it was missing an item - I order 5 items, only 4 were delivered. When I contacted Customer Care, I was told the missing item would be sent and expedited. The confirmation email I received, letting me know the missing product would be resent, provided the wrong item, again, not the item I ordered. I called again and was told it would be on the way, but they don’t do expedited orders. This is for a Christmas gift and it will not be here on time. Don’t order through bathandbodyworks.com. Take the time and go to your nearest store location. It will save you time and frustration in the long run.

Placed an online order for the 3 wick candles when they were having their big sale on them. Received the shipment a few days later than initially expected but not too bad. The PROBLEM was the fact that 14 candles were ordered and only 10 were received. The 4 missing candles were even shown on the list of items shipped. There is no number to call for help, you must simply wait for a rep to answer your text support question. After several texts back and forth, they stated that the missing items were high demand items and were just left off the order. They never initiated a refund for the shortage of items. It almost seems like they hoped it would be overlooked and SCAM people out of their money. Very poor company ethics.

I am writing to formally express my disappointment and frustration regarding an incident that occurred while placing an order over the phone with a customer service representative at Bath & Body Works. On December 10, 2024 I placed an order for an item on sale priced at $3.50. During the call, I explicitly authorized the representative to charge the amount to my card. I was assured this would be done. However, upon picking up my order the following day, I discovered that my $16.95 reward coupon had been used without my permission to complete the transaction.

I tried to order with a promo code on Candle Day- I ordered 30 candles that should have been $10 for 24 of them that I ordered and full price for the other six. The promo code did not get processed when I put the payment through so I immediately called customer service for help and was told I could not cancel my order (this was within 30 minutes of the order). I asked if at least they could change the payment with the promo code added on and they also said I could not do that. My option was I had to wait until all the candles are delivered and then return them myself to a local store. I asked to speak to a supervisor and was told the supervisor was too busy on other calls to speak to me. I know they are able to cancel a credit card order and reprocess it for the correct amount w the promo but apparently they are too lazy to do this and I couldn’t speak with anyone in a higher position. Coming from a business owner myself this is so unacceptable.

Bbw sucks, my original order was damaged in transit. FedEx sent back to you. I called & let you know. Was told I'd get a replacement order free shipping (well, my promotion was free shipping, so associate said I'd get 2 day shipping. Nice. Then I get email saying replacement order coming Dec 11, this was Dec 4, well that's not 2 days! Called again, got ETHAN, I'll expedite shipping. Ok. THERE ARE ITEMS MISSING FROM ORIGINAL ORDER. How hard is it to copy & paste?!? I paid the full price, this is not my fault. Someone needs to look at my original order, then look at replacement order, see what I'm missing, and send it to me (expedited delivery free of charge), I've paid for the product already! And this will be the last time I purchase anything from BBW!

TERRIBLE... SYSTEM kept CRASHING. Below are pictures submitted showing the time waiting for the starting shopping time of 6 am EST. I am a very good & Rewards Member customer. Today 12/6/24 at 6:02 am a link was sent to me to start shopping. It took me 45 minutes and the system crashed 3 times as I was trying to place my order. I had to call Customer Service for the rep to place my order and it took another 20 minutes. RIDICULOUS a total of 1:05 hrs to get it done! B&BW should get their act together whenever they are having these customers heavy traffic sale days...

Their price is outrageous, they have more than doubled their price. I usually go at the holiday time and purchase a bunch for gift items and for myself. When I saw the items that were previously $7.95 are now priced $16.95 I couldn't believe it. I have loved their products but I won't be cheated. They have lost my business!

Let me start off by saying BBW has some of the best smells that I have ever smelt, however with that being said the customer service and website is absolutely atrocious and could definitely use an overhaul. I spoke to someone who had a difficult time speaking English that I could understand, because I am hard of hearing. I asked several times to speak to someone else and was told I could hang up and call back if I wanted to speak to someone else. The call was recorded so maybe someone will listen to it, I doubt it but we can always hope.

I buy items from Bath and Body Works worth $4000 n mo plus a year. Items are delivered not packed well and Mists are missing tops, cream messed up and when I called to complain, my account was flagged.

Bath and Body used to be a store I enjoyed shopping at, however since the beginning of 2024, this company has gone way downhill. For instance, I had an Awards Account but over the last 5 months, my Account hasn't added my purchases even though they are listed. I phoned and spoke to Kim and CSI and both weren't able to assist me. I told them about their defective Room Sprays and my not getting the right points - I didn't feel either Representative cared and was fine that I no longer wanted to be a customer.

I placed an order and realized I forgot the discount code. I followed the directions to cancel order (immediately after placing order) and it asked the question why you want to cancel. I answered it and the site just stopped. So I did it again. Stopped at the same place again. Did it a few more times and it finally said we can’t cancel your order I’ll get you an agent. Agent says, "Sorry you can’t cancel now. We will send it and you have to take it to a store but you won’t get a full refund." So I got screwed out of tax and shipping because I followed the directions on how to cancel order and because it didn’t work I got penalized. I will stop buying from this store.

Worse experience of my life. Online order shows delivered 11/26/2024 however I didn’t receive the pkg. I called Bath & Body Works and they stated that I needed to wait until Dec 5, before I get a refund. I have been shopping there for years and never experienced anything like it. What happened to GOOD customer. They took my money immediately however I need to wait 9 days before I can call back. You got me this time but you will not get me again!!!

I am so disappointed in how one of Bath & Body Works handled my situation today. I received an email from bath&body works saying that they are refunding my money. Why would they do? Well according to the 1st customer service rep Hannah my package was damaged. Now I asked her how would you ever know my package was delivered and then again I never received my package at this point. But I would love to know how is that this customer service rep even knew any of my items were damaged. So moving forward I would like to speak with a Manager 'cause at this point I’m so confused about my package that I never received.

My online order was cancelled for no reason after the $5.95 offer was over, and on reaching out to the customer service, I was told to make the same order again and it will be price-matched from the backend. After getting multiple confirmations, I placed the order for thrice the original price - only to get an email DAYS later that price-match promise will not be respected. I requested the order be cancelled and I was denied that is not an option as well. No respect for customer's money, time or trust.

I have been buying wallflower plug ins for years. Recently I have been having a problem with the warmers going bad. I tried to exchange them in the store but since I didn't have the receipt they wouldn't exchange them. They also said they are only designed to last 6 months. I have some very old ones that are still working. I guess their product isn't the quality it used to be. Guess I will have to find another product

I have always bought hand sanitizer from BBW. Just ordered more online today. When I pick it up and got home, was shocked when I opened the bag and saw how small the bottles were!!!! They used to be 3 ounces.. Now they are one ounce! I would never have bought them if I had gone to the store and saw how small they are now for $4 each!! This is massive shrinkflation. FAST way to go out of business is all I can say!! I know that was my last purchase.. Rethink your business when you make drastic changes like this one!

If I could rate this company 0 I would. Worst, thieving company ever!! I ordered 18 products at the beginning of October, for over $100. Of course, after two days they charged my credit card. However, I never received the order. They have the worst customer service!!!! I called several times, of course to no avail, I sent an email, finally they blocked me!!! What the hell??? Do you bombard people with your stupid ads just to be scammers??? Please be careful with this company, I will never buy anything there again.

On September 9th, I noticed that my account had been hacked. I was able to login with my email and password, but all the information on the account is from another person except for my payment information of course. I called the 18007565005, told them what my issue was and they gave me a ticket number. Then on 10/03 I call again and have to explain myself again and they supposedly try fixing the problem and give me another ticket number. Well now it 10/29, and my issued has still not been resolved. I'm not able to purchase anything, my reward points are gone and customer service is still not giving me a solution.

I ordered some items to be shipped to my house but when I got confirmation the order was changed to ship some and pick up the rest. I immediately tried to contact Bath & Body Works but the telephone number 800-756-5005 went into a loop and kept repeating the same information over and over again and there was no way to get to talk to someone about the order or to try and cancel it. I tried calling back again thinking it was a temporary glitch but the same thing happened again. Then I went to the Chat session and after some time with the BOT I got to Fred who was having technical problems so I again was waiting for those to be resolved so he could help me.

They are awful on shipping!!!! This is the second time they have mailed me like 12 wallflowers not even close to wrapped properly! Broke 1, 2, or 3. They replace broken ones. Whoopee! The rest stink so bad. Had to put them outside. All caps, labels and wrapper soaked. Stench is horrendous. Pulled all the labels and wrapper off and washed bottles 3 times. No use! They should replace whole order and add some bubble wrap instead throwing them all in a box to roll around and break! Only 1 star cause not give 0.

It might be just me but since Covid the fragrances are not up to BBW previous standards. The Wall Flowers burn faster and you can barely smell them, l have 4 in one area and l have to stand near them to smell it. Used to be one pump of the Air Freshener would almost take you out now I’m spraying 5-6 sprays and it doesn’t last. The candles are the worst!!! I would stand in line for them now they run a special often but l rather buy candles elsewhere because if they don’t have a chemical/turpentine smell they don’t smell at all!! Customer service is great (why l gave 2 stars) just wish the products matched.