Bath & Body Works Reviews

I have been a customer for 30+ years and this was the worst experience I have had with any company. My product was damaged in transit, which is not my fault, and was then issued a refund without my request. I didn't even know it was damaged until I looked into the tracking information. To make it worse the associate told me it was delivered and asked if I checked with my neighbors. I had to tell her it was damaged and returned to sender. I was offered that the order can be placed again with some discount, but that the original price based on the sale when everything was ordered could not be honored. That is a terrible policy for such a large company. I am so upset that I don't think I will shop with Bath & Body Works again after all these years.

Their website constantly has issues and you have to wait like 24 hours for them to do whatever they're going to do to it. Couple years ago, I still had a lot of business with them, constantly had problems with their website. They're a big enough company, they should have a running website.

I have purchased B&BW candles in the past and have always been satisfied with the scent they put off when burned, however the last order I just received have little to no scent after burning 3 out of the four candles.

Went to the BBW in Cherrydale SC yesterday. And I have mixed reviews thanks to Mayra. Once I got to the register and Mayra was being selective with who she serviced. So after her giving Spanish lessons to her coworker she ignored me as next in line. Thank goodness for Brit who was so patient and helpful due to the fact I couldn't find my gift card. Brit was helpful with my situation even though Mayra literally kept interrupting her while she was servicing me. I think Mayra should consider being a maestra in la escuela and leave people like Brit to continue doing a great job.

I’m upset I bought a bunch of refill plug ins online and some came leaking out when it’s sealed so I’m not sure what’s going on, and you can’t call the customer service line. It just redirects back you nothing. This company has gone downhill. Mind you I spent over 120 bucks on these product. Plug ins. That’s crazy.

While I love their 1 or 2x a year REALLY GREAT SALE of 1.95 products, & the candle sale (not so much), that's the ONLY time I'll buy from there anymore. $1.95 is what it's worth... The scents of their products have gone downhill fast! More bad than good smells. Plus, their customer service is horrible when items are shipped with NO PACKING around candles -and end up broken & no assurance that the bottles are closed properly, so they don't leak, customer service doesn't help or quickly exchange... they make the lack of protective packing, the customer's fault!

Had two orders that I had made on March 29 and they were supposed to be here April 2 or 3rd. The one order (they were both for Easter) showed up on Easter. The other one never has shown and I called yesterday and the lady said they would replace it and she put the order in and now today I get a notice from UPS that says it’ll be here by April 20 so I’m looking at another 10 days. Do not order online, if you want it, go to the store and get it This is ridiculous.

I placed my order on 3/30/26, and the delivery date should have been 4/2 or 4/3. Throughout the whole process, I was receiving emails. For instance, on 3/3, how excited are you? Your order is on the way. 4/1, your package will arrive soon! 4/2 Fragrance happiness is coming soon! And then, in the afternoon, a 2nd emailed received: “Your order is taking a little longer to arrive than we expected.” We truly appreciate your patience with the delivery of your package.

Absolutely horrible customer service. I have phoned in 5 times about a $75 gift card that was bought for me as a gift and each time I was told 24 to 48 hours to replace it as I could not use it because there was not a proper pin on the back of the card therefore I was given a number to call and get it fixed as they were having issues with gift cards and the pin....To me that is a Bath and Body Works issue which therefore they should be able to fix it in store which they said they cannot hence the reason they give you a number to call.

I placed an order for a select variation of items on 3/9/26, which I never received. Eventually, I see that the order has been placed and sent a second time referencing my apartment number. I go to my account to verify what I already know due to living in an apartment, to find that my apartment number was very well noted in my address. After examining the address that was entered, Bath & Body Works neglected to add the apartment number to the delivery address.

I was at the Florence store today and GIGI was the best employee I ever seen there. She was so sweet and attentive. She helped me and made sure I got all that I needed. I give her 5 stars. I will look forward to going there now.

Handling is slow. I’m in day 7 since the order and it still hasn’t shipped. The warehouse that does the packing of the orders is horrible. I have gotten shipments with soap, wallflowers leaking and candles broken because their packing of the product itself along with the warehouse packing is a joke. Sometimes they will put a sheet of bubble wrap in the bottom of the box and just throw your items on top of it which does no good. They use FedEx which is as horrible company as Bath & Body is. Between b&b lack of packing and FedEx’s lack of care about your package it is generally a certain disaster for your product to get damaged. I hope I get this last order in one piece and then I’m done with bath & body. I truly don’t know how they stay in business with all the damage and lack of customer service after the fact. Their overprice product just isn’t worth all the aggravation that comes with it!

If I could give zero stars, I would. I am angry and I am so sick of Bath & Body Works. I try to put an order in to buy myself some new products when I did. They took my money in seconds, and error occurred, and then all of a sudden, the order wasn't placed. It was a ghost order now. They have my money and they will not give me my money back for 3 to 5 business days. I am so frustrated and angry. This company is a disgrace. They should be closed down. They are robbing people taking money from people. Think about how many people they do this to, if they did this 29 hundred people times a hundred dollars, holy cow. That's a lot of money. And then they'll just sit on it for 3 to 5 days. They'll make interest off of my money. It's wrong.

Do not order Bath and Body Works to be shipped. Every order is missing over half the items or they are broken. I haven’t gotten one right yet. And if they don’t have your item you’ve wasted your coupons, which don’t get refunded. This company is Awful.

On Friday I went to Bath & Body Works to purchase something for my daughter. They didn't have it. I ended up spending $80! I was at the Bay Plaza shopping center at 12 pm. By me putting the time the three sales people that were there will be recognized. When I say those three are amazing!!! I was having a bad day but when I left I was much better. That young man and those two young ladies are absolutely wonderful. I just wanted to say thank you to the three of them for being so kind and turning my day around. 😘

For the last year or two, they've really been phoning it in with their graphic designs. On top of the fun scents, the artwork depicted on their candles and soap bottles have been a joy to look at for decades. Ever since AI generated imagery has become mainstream, the visuals in this store have severely gone downhill. As an artist this is immensely disappointing; I know they're heavily relying on AI now. Everything looks soulless and generic, if not just downright terrible. I just want them to know that it is noticeable. We see you. You're not fooling anyone with a creative background.

I’m letting others know buyer beware. Bath and Body Works has gone to trash. I ordered online. My products was canceled. It’s been since December 8, 2025. I have not received the refund. Spoke to several agents. They're gaslighting. They have an accent. I don’t know if they’re out of the country but something is very suspicious with Bath & Body. I would not advise anybody to patronize this company. Buyer beware. I've called 3 to 5 times and I get the same response. Wait 3 to 5 business days and your money will be back on your form of payment. This has been almost 2 months. This makes no sense to me that a company can get away with taking people's money.

I have been shopping at Bath and Body for many many years, but I am never going back again. I got several of your wallflowers probably a year ago because they were on sale and I got a lot of them maybe somewhere on clearance. I’m not sure but I had a bunch and because of Christmas I used all the Christmas scents. Now this week I put one of those that I bought a long time ago on my wall and it was the worst terrible smell and being in the past I’ve returned them and they traded out for another one today they did not. They said it was past the 90 days. Well I’ve never heard anyone tell me about the 90 days.

I am extremely disappointed with Bath & Body Works candles and their return policy. I purchased 17 candles, and 5 of them stopped burning before they even reached halfway. The wicks are now completely unusable and will not relight, making the candles a total waste of money. I brought them to my local store hoping to exchange them—not even asking for a refund—but was told they could not be returned because they had been used. How else would I know there was a defect if I didn’t burn them?

I ordered a gift online to be shipped to a third-party. I placed the order and receive email notice that the company had canceled my order 14 days later. I was then reimbursed the cost minus shipping. I contacted the company twice. Initially through chat and recently through a phone call. Both times I was assured of reimbursement for shipping but haven’t received the money yet. The last customer service representative told me I would be reimbursed for shipping minus tax. I rarely write reviews, but I’m so annoyed with the inefficiency of the company. I highly discourage purchasing anything online.

I purchased the Colonial Lantern Wall Flower Dispenser in the late autumn of 2025. It was certainly NOT my first purchase of this product category!! I have been very pleased with the performance, appearance and longevity of 99% of my prior purchases. Unfortunately, the Scent Control Lantern stopped working almost immediately. I checked my circuit breakers, switched outlets but to no avail. I contacted Customer Service today, choosing to try the online AI bot. Even though I feel my receipt of this item was within the stated 90-day policy, the bot refused to consider a refund and/or return. 😟 Unacceptable product performance and customer “support” policy!!! 🤨

I spent a small fortune on Wallflowers and a diffuser. The diffuser worked for less than a week. I have absolutely no desire to keep pouring money into something that is mediocre at best, and that lasted only a few days. There are many, many better options, and I will certainly be using them. Also, the last three wick candle I bought from them came with no wicks, and they refused to replace it. They have lost my business FOREVER.

I want to provide my feedback.... I and many other members will never pay the outrageous prices for the wallflower or candle holders! Excluding these from the rewards that was earned from the many dollars that your loyal customers were spending shows a lack of appreciation as the consumer! It's bad enough that the longer you are a member you receive the lesser value coupons and freebies, now the reward only holds the same value of a free body care. There doesn't appear to be anything unique about this reward anymore! And please as a consumer we do not want to hear the excuses that contain "due to the economy or Tariff increases etc." BBW is still thriving! Periodt! Please review this matter for reversal! Thank you!!

BBW reneged on refund compensation for a traumatic incident! A male driver from bbw's courier, opened my front door and walked in as I was adjusting my sweater! Long story short, I was told that I would be receiving a full refund. I was reassured by 3 customer service agents that the refund was processed and requested a ticket number as proof. But after not receiving a confirmation email, a fourth agent told me that the refund was NOT PROCESSED and I would NOT be receiving the refund!! NO FURTHER COMPENSATION HAS BEEN OFFERED TO TRY TO MAKE THINGS RIGHT, NOT EVEN THE SHIPPING COSTS!!!! Shame on you, BBW!!!! I've spent a lot at bbw over the years, but I am done with bbw's unacceptable treatment of its customers.

This company has a variety of different products. I'm a loyal customer and order from them frequently. However, when it comes to not receiving items you paid for, they do not handle customers with respect and fairness. I asked for the items to be replaced which they ensured me they would be only to cancel my order without even telling me. They offer you a 20 percent off coupon to spend more money with them instead of fixing the issue. I have paid for something I didn't receive. Depending on how much you order they send out multiply shipments and days apart which is annoying. It's been nice but I'm taking my business to Goose Creek.

Wallflower plugs are not working. Needed a replacement. No receipt no replacement. Called customer service a couple of days ago, got a ticket number, went to the store Monday to replace it and the store will not take the ticket number. Called again, got another person who “offered" me 20% off my purchase. If those plugs are good for a month or two they should be a lot cheaper.

I visited the Bath and Body Works here in Atlanta, Ga Camp Creek area with three little girls. Age is ranging from 3 to 11 and I was purchasing something for two of them, but as I was in the store, I asked a few questions. The employees walked around like robots. No one knew anything as if they didn’t want to be bothered, two were on the cell phones. Anyway I found some men’s shower gel in a basket at a reduced price. I got home and used it. No smell. No lather whatsoever. I guess that’s why they had a markdown.

Bath & Body Works’ shipping policy feels completely unfair and unreasonable. Charging $10.99 shipping for orders between $0–$9.99 and $6.99 shipping even after spending up to $100 does not make sense, especially when many products are not available in stores and others are not available online. As a customer, I was forced to mix items in my order, only to find that some products were out of stock entirely.

I recently purchased 84 items during the Annual Sale, and my order arrived both incomplete and with many items completely damaged. This is unacceptable. I have also been in contact with customer service throughout the week, and the agents I interacted with were unhelpful and rude, providing no resolution to the issue.

I received 2 Bath and Body Works gift cards for Christmas. One worked after the clerk submitted it three times. The other one did not. The clerks told me they were having lots of problems with new gift cards not working. Then they told me to call customer service. I asked why they couldn't call customer service as this was obviously an internal problem. I was told I didn't have to shop there. I totally agree. I have been a customer for 20 years. But I will never buy from them again.