Bath & Body Works Reviews

I ordered a gift online to be shipped to a third-party. I placed the order and receive email notice that the company had canceled my order 14 days later. I was then reimbursed the cost minus shipping. I contacted the company twice. Initially through chat and recently through a phone call. Both times I was assured of reimbursement for shipping but haven’t received the money yet. The last customer service representative told me I would be reimbursed for shipping minus tax. I rarely write reviews, but I’m so annoyed with the inefficiency of the company. I highly discourage purchasing anything online.

I purchased the Colonial Lantern Wall Flower Dispenser in the late autumn of 2025. It was certainly NOT my first purchase of this product category!! I have been very pleased with the performance, appearance and longevity of 99% of my prior purchases. Unfortunately, the Scent Control Lantern stopped working almost immediately. I checked my circuit breakers, switched outlets but to no avail. I contacted Customer Service today, choosing to try the online AI bot. Even though I feel my receipt of this item was within the stated 90-day policy, the bot refused to consider a refund and/or return. 😟 Unacceptable product performance and customer “support” policy!!! 🤨

I spent a small fortune on Wallflowers and a diffuser. The diffuser worked for less than a week. I have absolutely no desire to keep pouring money into something that is mediocre at best, and that lasted only a few days. There are many, many better options, and I will certainly be using them. Also, the last three wick candle I bought from them came with no wicks, and they refused to replace it. They have lost my business FOREVER.

I want to provide my feedback.... I and many other members will never pay the outrageous prices for the wallflower or candle holders! Excluding these from the rewards that was earned from the many dollars that your loyal customers were spending shows a lack of appreciation as the consumer! It's bad enough that the longer you are a member you receive the lesser value coupons and freebies, now the reward only holds the same value of a free body care. There doesn't appear to be anything unique about this reward anymore! And please as a consumer we do not want to hear the excuses that contain "due to the economy or Tariff increases etc." BBW is still thriving! Periodt! Please review this matter for reversal! Thank you!!

BBW reneged on refund compensation for a traumatic incident! A male driver from bbw's courier, opened my front door and walked in as I was adjusting my sweater! Long story short, I was told that I would be receiving a full refund. I was reassured by 3 customer service agents that the refund was processed and requested a ticket number as proof. But after not receiving a confirmation email, a fourth agent told me that the refund was NOT PROCESSED and I would NOT be receiving the refund!! NO FURTHER COMPENSATION HAS BEEN OFFERED TO TRY TO MAKE THINGS RIGHT, NOT EVEN THE SHIPPING COSTS!!!! Shame on you, BBW!!!! I've spent a lot at bbw over the years, but I am done with bbw's unacceptable treatment of its customers.

This company has a variety of different products. I'm a loyal customer and order from them frequently. However, when it comes to not receiving items you paid for, they do not handle customers with respect and fairness. I asked for the items to be replaced which they ensured me they would be only to cancel my order without even telling me. They offer you a 20 percent off coupon to spend more money with them instead of fixing the issue. I have paid for something I didn't receive. Depending on how much you order they send out multiply shipments and days apart which is annoying. It's been nice but I'm taking my business to Goose Creek.

Wallflower plugs are not working. Needed a replacement. No receipt no replacement. Called customer service a couple of days ago, got a ticket number, went to the store Monday to replace it and the store will not take the ticket number. Called again, got another person who “offered" me 20% off my purchase. If those plugs are good for a month or two they should be a lot cheaper.

I visited the Bath and Body Works here in Atlanta, Ga Camp Creek area with three little girls. Age is ranging from 3 to 11 and I was purchasing something for two of them, but as I was in the store, I asked a few questions. The employees walked around like robots. No one knew anything as if they didn’t want to be bothered, two were on the cell phones. Anyway I found some men’s shower gel in a basket at a reduced price. I got home and used it. No smell. No lather whatsoever. I guess that’s why they had a markdown.

Bath & Body Works’ shipping policy feels completely unfair and unreasonable. Charging $10.99 shipping for orders between $0–$9.99 and $6.99 shipping even after spending up to $100 does not make sense, especially when many products are not available in stores and others are not available online. As a customer, I was forced to mix items in my order, only to find that some products were out of stock entirely.

I recently purchased 84 items during the Annual Sale, and my order arrived both incomplete and with many items completely damaged. This is unacceptable. I have also been in contact with customer service throughout the week, and the agents I interacted with were unhelpful and rude, providing no resolution to the issue.

I received 2 Bath and Body Works gift cards for Christmas. One worked after the clerk submitted it three times. The other one did not. The clerks told me they were having lots of problems with new gift cards not working. Then they told me to call customer service. I asked why they couldn't call customer service as this was obviously an internal problem. I was told I didn't have to shop there. I totally agree. I have been a customer for 20 years. But I will never buy from them again.

I bought 22 of the foaming hand cleaners online and when I received the package from FedEx and opened it the bottles were just thrown in the box and just all jumbled up, no wrapping, no standing up so they just bounced all over the place and of course several leaked. Not acceptable for their packaging. THEN, when I counted there were only 21 bottles. Not what I expected from Bath & Body Works. Very disappointed.

For the last two years or more the quality of their plug-in scents has gone downhill. When I ask the salesperson they deny any changes. The scent of a plug-in used to last until it was almost gone, 3 or 4 weeks. Now no matter what scent you use it only lasts 2 to 3 days at best. I used to be a huge fan for over 20 years. No more! They have lost my business.

I am so disappointed in ordering online so much so that I am never ordering online again. I placed an order online on 12/14/25 and my order wasn’t shipped until 12/20/25. Not only was my shipment delayed but my order was cancelled due to damages and then returned to them on 12/26/25. I asked for a full refund and compensation. I was told I could only get refunded the total of the merchandise and that they could give me free shipping on my next order over $50. Which is the normal thing they do in general anyway. This was the best they could do, I was told. I have uploaded proof of everything explained here.

I have called regarding an online order that I am still waiting on, it’s been a month. The first person I spoke to a woman was not helpful at all and hung up the phone when I asked to speak to a supervisor and I was hung up on. I called back and within less than 5 minutes Xavier solved my issue. Answered my questions. Listed to my concern, and on top of that was polite. Thank you Xavier!! He needs to train employees to have better customer service skills like he does!!

Worst company to ever spend your money with. They are con artists through and through. I went to place a pick up order and when I did B&BW took the money but NEVER processed my order. I’ve been on customer service calls for 3 days now working on a refund and keep getting told “you will be refunded within 24 hours”. Well it’s been 3 days and you give still have my money. They will be getting a lawsuit promptly if I don’t have my funds back soon.

I ordered a gift card on 12/4, it says it shipped on 12/5, and 17 days later there's not even a shipping update. I go on the website and chat with the help desk, they said I'll get a replacement in 3-5 days, and of course when I chat with them again they have no record of that. So I call today, and they said the best they can do is do a refund, they can't even send me a digital gift card, I will never order from this place again.

I would definitely not purchase anything from this place. I placed an order to buy 3 and received 4 for free. When I forgot to add the 4 free ones, I called customer service. They wouldn't even allow me to pick them up at the store. TERRIBLE CUSTOMER SERVICE. Never shopping with them again.

Did online order Dec 7- for shipping, paid for 5-10 day shipping, they never shipped order until delivery date Dec 19, now will be expected on Dec 26. Not acceptable. If you do online order, shipped to store and pick up at store, do not rely on them to ship. They are not dependable.

I checked the balance on a card I received last year and it had $50 on it. I tried to use it 2 weeks later and it said the balance was $0. I've been calling them for 4 weeks and each time I'm told someone will email me in 3 to 5 days. No one has contacted me. I was only shopping there because I had a gift card, but now I will never buy anything from them.

Ordered Dec 6. PROMISED delivery by 12/18! Now order was detained and I spent a lot of $$ to NOT get presents I needed by 12/24! I ordered online. Customer service was way less than helpful. If you do like this company..Go in person to the store! I won't ever shop there again.

I ordered 7 candles online during a special sale. I only received 3, and only 1 I had ordered. My account reflected the order was completed in full. After much back & forth w/ customer service via DM, I finally got them to “re-ship” 4 & credit me for 2; however, they seemed adamant the order had been sent. The box wasn’t even big enough to hold 7 candles. My biggest concern is instead of making it right when they knew only 1/7 was in stock, they sent 1, threw in 2 randoms & marked the order “completed in full”. Leaving me looking like a scammer when I’m the one who was scammed.

Ordered 11/21/25. Order shipped 11/23 and never received by DHL. Called approx. 12/3 and they shipped a replacement order by FedEx 12/05 and never received it as well. Then they send an email saying they received my return which was not from me as neither order was delivered and would issue a credit which never happened. Had to call customer service 12/12, CS rep said they would issue refund. Get a message from my bank and the refund is short $7.48 vs what I paid. This is the worst company ever and will never do business with them again.

I placed an order Dec 2, 2025 it was shipped out. FedEx delivered it to the wrong address. I called them and they basically told me to look in the neighborhood for the package. Are you kidding me. I then called Bath and Body Works and at first, the First Gentleman I spoke to told me to wait a few days to see if the package shows up. It never did. I called again Bath and Body Works, they are sending out another replacement order. I am still waiting. I will never do business with them again.

Hello, I use to shop Bath and Body all the time. Every time in went in store, Market Place, Burnsville MN. it was easy to spend $ 100.00. NO JOKE. I would buy the Candle Named Fireside. Lots of them. The last time I bought Fireside was 2 years ago. They discontinued the WONDERFUL CANDLE. Why???? So I stopped shopping at Bath and Body for good. It's real sad. That candle made you all a lot of MONEY. I thought that was the main reason to carry a great candle. For the money. SAD<SAD<SAD!!!

RUDE cashier, ill mannered and LAZY staff named KIM at Pelican, Sarasota FL. This sales agent does not care about BBW products, all the more its customers! RUDENESS to the core! Will not recommend this branch!

I purchased 13 items when they had the hand soap on sale for $2.95 ea online. Fed Ex damaged it in transit- they sent it back (no delivery). I never heard back from BBW, I had to call, so they replaced my order at the full price of what it is now $7.95. The original e- mail said, they would replace Everything, honoring the sale price, so now I’m only getting 7 out of 13 items purchased. BBW, needs to send me the other 6 soaps. Not happy at all, the salesperson in the store was very rude! And didn’t want to deal with it. I would like a response back or I’m calling their headquarters. So far I have no product, was purchased with a gift card, no refund.

Terrible customer service!! I made a return bday gift with receipt. The cashier took my gift back and gave me a Bath & Body Works gift card. I went to the store 2 weeks later to use it and guess what, there was nothing on it!!!! A blank empty gift card and they took my gift back!!! Called twice customer service and put me in hold numerous times couldn't help. Sorry, nothing can do. Called the store in Parmamus Park Mall, where I purchased it on Nov 13, 2025 and the manager found the order. Then got email from BATH Body Works, "We got your inquiry and the gift card you are given has no balance. Sorry, we can't help you with your inquiry!!" Crazy! They have the exact time I came in 1 pm and I'm out of my gift for their cashier's mistake!! Who would want to buy from them if you give a gift to someone with a receipt and they will give you back an empty no-balance gift card!!

Just because you order online there is no guarantee you will get it, they will just cancel the order. You are better off shopping in store. I ordered a bag for the special they were having and just because I ordered online and they didn’t have it at the pick up store they canceled the order for the bag so I will not be getting a bag that I ordered. Just refund my money. So I didn’t get all the items I ordered and didn’t even offer another bag they have in stock.

I've been on hold with Customer Service for couple of hours and they just hang up my call when I asked for a Supervisor! This is the worst Customer Service I have ever experienced. I paid for shipping fee for my order to be shipped and received an email for pick up, it's a simple concern but I'm now super pissed because of the agent I'm talked too can't even explain things clearly. I don't even understand how they assess their agents. It's completely horrible!!! I'm never going to buy or order their products ever again!!!

I have been shopping at Bath and Body Works for years. I receive coupons in the mail about every month or so. I went to use a coupon I received in the mail today and was unable to use it, not because it was expired. When I went to check out, the cashier said she couldn't find my number in the system, so I couldn't use the coupon I had in my hand because they didn't know for sure if it belonged to me or not. She told me to call customer service because she couldn't help me.

I always purchase the 3-wick candles and the plug-ins. I have noticed that the scent isn't as strong as it use to be. This is why I buy your candles and plug ins....I like to the strong scent that fills my home. Bring back the original potent ingredients.

I was disappointed and dissatisfied with the customer service I received in the Augusta, GA location. I won't go into detail but the the customer service was so bad that I opted to return my purchase the next day. My interaction with the sales clerk validated my decision to return. Another day and another cashier but still the same poor service. Today clerk was rude and seemed like she didn't want to be at work, at least seemed like she didn't want to help me. But even before that she was having side conversations with the clerk next to her instead of paying attention to the task at hand (which is the customers). I don't shop here for myself at all (anymore) but I was purchasing a gift. I will never return to this store.

Today, 11/22/25, at the Turkey Creek location in Knoxville, Tennessee, I tried to exchange a tube of body cream that I bought as "extras" to keep as gifts. The cream has separated. It is oily with clumps of cream. It is the scent, "Forest" and I keep these on hand to use as last minute gifts. The associate told me it has been discontinued for too long to allow an exchange. I looked on the tube to see if there was an expiration date and could not find one. I have never ever had a problem exchanging anything at Bath and Body Works in the past. I am a teacher and get several gifts a year so occasionally I am gifted a scent that is not a favorite and I change it out. This cream is obviously a defective product. I have other "men scents" that I bought at the same time that have not separated. Just a little surprised and disappointed by this shift in their exchange policy.

Approx. month ago I purchased some car air freshners from bath & body works. I installed one in my new car onto the heater vent. For some reason it literally exploded, causing the liquid to run onto the heater control pane. It totally disfigured the panel. It was like acid was poured on it. I contacted the customer service dept, give them all the information that was required, pictures, cost to repair panel, etc. I was told I would hear from a rep within 3 days. That was 2 weeks ago, still nothing. If that's the kind of product they're selling, and not willing to deal with a very disappointed customer, I will never buy another product from them.

I placed the order November 5, 2025, and on November 18, 2025 I called because I haven’t received my order. I was told that I will receive an email confirmation and my order will be sent out that day to me because of an incorrect addressing. I called back on November 21, 2025 and nothing was corrected or done. I was on the phone over a hour to give the correct information for my delivery. After speaking with the representative for over an hour, nothing was resolved. I was told I’ll receive a refund because my frustration had exceeded its max. I am waiting on the email confirmation for my refund. Customer service is horrible, and there’s a terrible language barrier.

I don’t recommend ordering online with this company. Especially when they are offering wallflower refill plugins for $2.95. The glass oil filled plugins will arrive in a thin plastic bag leaking everywhere. Their wallflower plugin units leak oil and actually took the varnish off the bottom of the cabinet I had one plugged in under, it was 10 inches away from the cabinet. Aside from the particular items I mentioned above. I have no problem with their other products. Their packaging for shipping literally sucks though.

I just left Bath & Body Works. And I was amazed by the customer service. A young lady named Kennedy helped me. She was so respectful, and kind. She saved me some money, and time! Shoutout to her for making my experience so good!

I was having a Girls' night and my Boyfriend ordered a bunch of body sprays from Bath and Body works online for all us girls, when he went to pick up the order he asked if he could get extra bags and tissue paper for each individual girl, they were so very accommodating and gave us extra bags and tissue paper! Thank you Bath and Body works for making our Girls' night extra special!

Absolutely abysmal customer service, the worst I have seen in many years, honestly if not ever? I am, or rather was a new customer, who previously shopped at B&BW years ago. When my niece requested specific scents as a Birthday gift, I created an account, and placed an order, also having added numerous items for myself, and a friend's upcoming Birthday, because why not. The order went through fine, only to immediately receive a "cancelled order" email (no personal email, or any form of communication), with the reason being "suspicious activity" which was very odd to me. Quite confused, as someone who places *many* online orders, I called their helpline, explained the situation, was put on hold for an extended period of time, and then told to call back in 15 minutes (the customer should never be the one who has to waste time calling back in my strong opinion).