Bath & Body Works Reviews

I learned awhile ago that even though I love Bath & Body Works products, the people who run the company truly DO NOT CARE about you. This came to light when I tried to return one of their scented plug ins. The plug in no longer gave off scent, the light was flickering, and oil build up was causing an ugly looking brown stain all over it. Back in the day, they had a generous return policy and no questions asked. They simply took my defective product and told me I could choose a new one at the same price. Seemed fair, even if it didn't exactly solve the problem.

I am disappointed with Bath & Body Works. The product is of low quality, but the price has not decreased. I contacted the corporate office about the declining product quality, but they kept apologizing without offering a solution. I wanted a cashback because I did not want to buy anything from the store, however, they issued me a gift card anyway. They wanted me to follow the corporate policy, but what about the consumers' policy? What a rip off. I will report this abuse to the BBB, Consumer's Action, and all social media.

Products have gone way down in quality, while the prices have only gotten higher. Their staff is decent but horribly mistrained. I was told by a supervisor I had 5 days to pick up an order. I got a notification saying it was my last chance to pick up my order three days before I was told I had to pick it up. It was sent back.

This is a review of their customer service, not Store personnel or products. I called Customer Service 7 times in the last 2 weeks to fix my BBW’s App. I forgot my password and went through the steps and never received an email to reset my password. I tried everything they advised, delete the App for hours, check junk mail, wait days. Tried it all. NOTHING WORKED!

I tried to place a order online, I was having a problem with a Halloween item should have been 1/2 price showing up for $9.97 so I called the customer care line for assistance and they refused to help me with the Price adjustment, telling me that all soap refills are that price, ok but I have a screenshot and it's a Halloween item that is at 50 % off she didn't care. At the end of the call she had hung up on me, I decided to go back to my order to look it over, I had 17 items at over $74.00 needless to say, the representative took it upon herself to delete my whole order

I have been shopping at Bath and Body works since the 1990’s. I remember when the employees were in crisp white shirts, blue jeans and aprons. So friendly to help and always had a smile. Now the employees are nasty, don’t want to be bothered and really don’t care whether you buy, have a question or appear to need assistance getting an item. Quality has went way, way down. However prices continue to rise. They discontinue scents that are excellent sellers and yet keep ones that never sell. As a whole the CEO must not care that they are losing the original customers that have stood firm on shopping your products since day one of opening the stores. Shame on you. Corp greed strikes yet again.

I've always loved Bath & Body Works. There are so many scents to choose from. I've purchased lotions, body sprays galore, soaps, plug in oil scents, candles as well as hand sanitizers. My favorite is definitely the foaming hand soaps. That being said I love that they started selling a decorative holder that fit the various hand soaps. I was thrilled, even though they weren't on sale & were kinda costly I splurged. It looked amazing on my bathroom counters; that is until I noticed inside they were rusting..A LOT ..the rust even got on the soap bottle and then eventually preceded to get to my bathroom counter. I was very unhappy. I brought these back & said why would they make this out of a metal that could rust, because it's obviously being exposed to water constantly. Why not use stainless steel or plastic inside or something?? Maybe at least near the bottom?

I have tried to order reorder and get my full refund. Customer service has hung up on me, not allowed me supervisor and then disconnect chat without allowing me to respond. Rude Rude Rude. Only one refund returned my order and then wrong refund amount…

They have discontinued a LOT of fragrance that last, but I don't shop here no more due to there is really nothing to choose from to me. And the scents doesn't last like before. I've purchased some of the newer fragrance but ended up giving it all away. The smell was different when I got it home. Then what I gave away they didn't even care for it. And the prices have jumped. Have to go to Amazon or eBay to their retired scents. Then those be old smelling. I just wish they would bring back all those retired scents that last. I used to have my own store you could say in my room. Nothing but Bath & Body works. Working in a plant I got compliments every day on how I smelled.

They promote sales and then when you go to the store it is always unavailable. Went looking for product for weeks and was told that those are only for employees and could see them on the back counter but they wouldn’t sell it. Then called customer care. Was told it was because you can only order online, tried that route and online states have to visit store. Biggest scam and false advertisement, why offer a product then only give to employees so if you want something at this point you have to work at the store. FRAUD!!!!

I have UNSUBSCRIBED my email and my mailing address from BBW no fewer than 25 times in the past 2.5 years. They continue to harass me. It's clear their e-mails violate the CAN-SPAM ACT of 2003 and they DO NOT CARE. I have contacted customer service directly, but you know they are just paid to say "it's taken care of." Well, there wouldn't be anything to "take care of" if it had been removed 2.5 years ago WHEN I FIRST ASKED. DO NOT MAIL. DO NOT SPAM. DO NOT E-MAIL. What part of those are unclear? To BBW- it's all of them. DO NOT PURCHASE FROM BBW unless you like being harassed via e-mail and postal mail (seriously, it's 2024- who sends or looks at postal ads!?)

Very disappointed with the customer service and Emma’s response. I received an e-gift card, NEVER USED IT, and she told me it was redeemed on 06/29. I never got a chance to use it and my mom lost out on $20. She couldn’t tell me where the purchase was located or which city. Such poor customer service and unfair! I guess I was hacked or their system is glitchy. Here I come Yankee Candles!

I would like to appreciate the great customer service that I received from Ms. ** and Ms. ** in the UAE branch (AlAin - Masoudi branch). Their way of welcoming caring and serving are highly appreciated.

The prices for their products are get truly ridiculous. Also, if you happen to get one of their rewards worth $16.95 you can only choose an item for that amount. Nothing on sale. Only full price items. What a scam. No one in the store. That tells you something.

I have always loved the plug-ins from Bath and Body but two of them have dripped onto my wall and woodwork completely ruining the paint. The only way to correct the damage is to repaint. It is not worth the benefit of the smell to create work for me. Will be using Pura from this point forward. I checked that I had used the damaging plug-in correctly. Customer Service had no suggestion nor did they offer any replacement. That's fine though as I would not have used.

The store and fragrances are okay. Yet they never have what they show online. Like today I went to see if they had the pink musk perfume that is on their website. The girl said no I was asking for two fragrances they listed.and they had neither. They lure you in by saying sales 18.95 is a sale. When I came back home I look at the website again and it said they had it. So I called them and the girl said she never heard of it.... Crazy

I've ordered online before and they throw it in a box. As well as a week ago in store purchase. Bought wall scents. They must be cutting back in fragrance and not the price. Very disappointing. Will not buy these again.

The customer service for online orders is terrible! The last few orders I have placed have either never arrived or are short items. I then spend at least 30 minutes in a chat or on hold to get it straightened out. I am done with them. They will not receive any more money or time from me.

Is it possible to bring past scents back? Amber Blush was my favorite!! there was a peach scent that was wonderful and an apple one that I bought all the time! I don't like anything anymore when I shop in the store. I don't like any of the new scents and haven't for years.

I will never use here again. I received an email from you saying my package won’t arrive until today (Thursday) so I wasn’t expecting it until Thursday but yet you guys sent an email saying it was delivered yesterday (Wednesday) and UPS telling me it was delivered from (Tuesday). I need back my money. I need it back and I’m going over UPS after this for my package. This is beyond unprofessional and unacceptable and I need my package or money.

I had to give 1 star so I did. My advice go to the store!! The online service is extremely poor! Package didn’t come, waited the 4 days to be told I have to wait 2 more for them to resend. They don’t answer your question. Only reread their scripted script. This is 2024, do better B&BW.

I ordered a body lotion advertised as buy 2 get one free. I only received 2 and not the bonus one. When I queried this I was told I should have ordered 3!!! This doesn't make sense if they advertise 2 and one free then the free item should come with the 2 ordered. I will avoid buying from them in the future.

Made an order from the app yesterday Morning and when I got my email conf of the order the pricing of 2 items was not what I expected. Customer service rep told me the only option was to cancel that order and she would reput the order in for me over the phone. So after 40min of being on the phone to get the second order correct she told me it would take 24hr then I would get a confirmation email on the cancelation for the first order. Today I still did not have a confirmation email so I called cust service again and was told the cancelation for the fist order never went through and the first order was already being filled so he couldn't cancel it. I have to wait for it to be delivered then find time to take it to the BBW store near me and turn it in so they can start processing a refund.

My one star is for the wallflower plug. I have purchased the plug on 4 separate occasions and none of them lasted more than 90 days. I contacted BBW customer care and they really did not care about the issue I have been having with plug ins. Terrible customer care. They could do nothing about their defective product.

Ok so I'm a regular customer at Bath & Body Works. I love their body products and candles but my problem is with the wallflowers. So a while ago I had the wallflower with night light and after some time it stopped working I returned it to the store and it was replaced with no problem. So now the replacement has stopped working and I was told they do not replace them anymore which is ridiculous. So in other words they don't stand by their product. Sad enough they stop working every few months which is a flaw in itself. I also use Glade and Air wick plug ins. I have had the same ones for years. Packed up and moved. Pulled them back out and they still work great. For the amount of money that B&BW charge their product should be more reliable or at the least replaced if it stops working. I'll be using my Glade and Airwick cause I refuse to buy another wallflower.

Don’t be fooled by their rewards program! The rewards are only good for 90 days and you’ll probably forget about them before you use them. When you call Customer Service, or lack of customer service, they say it was written on the receipt. Basically the ownership is on the customer and they is no grace. Well I guess I’m gonna have to return all of the items that I bought last weekend!

I’ve ordered from Bath & Body Works for as long as I can remember. I recently made my regular order to reload wall plug ins and soap. My default address is set to my address which I’ve used since 2019. They for some reason they sent my order to an address I haven’t lived at since Sept 2019. I called and the customer service representative wanted to talk in circles about it being my fault it was sent to the wrong address even though that old address doesn’t not show on my account from what I can see. I had to stop her and say regardless whose fault let’s move toward resolution. She said she would send a replacement to my current address. We confirmed the address and I was okay. I got an email saying it was delivered and I had received nothing. I called again and the new rep said the replacement package was sent to that same old address!!! He said he could not send another replacement and could offer a refund.

The new glass containers that the candles are in doesn’t hold the scent of the candle as well as the old jars with the screw on tops. When burning the candles you don’t really smell the candles' aroma just a scented wax smell. The press on lid sucks.

I like some of their products but so much starting to not like when the way they do things. So annoying when they have sales, magically stuff on sale disappears just as the sale supposedly starts. SMH and they NEVER know to restock until the sale is over. What Good Is That?

I have been ordering from Bath & Body Works for many years but lately my deliveries have been terrible. I just ordered room sanitizer sprays & 1 can was totally Empty & at least 6-8 more were only half filled & used. The plug ins are always thrown in & leaking all over the box. Terrible customer service experiences on more than 1 occasion.

If I could give this company zero stars, I would. The hype that is created by the deals is so misleading. The prices are too extreme to make any deal a real deal! The bombardment of emails that you receive is beyond ridiculous. The marketing strategy is diabolical and is such that anyone who really doesn't know pricing for these types of products is easily taken in. I don't mean to degrade anyone's intelligence, but the marketing strategy of Bath & Body Works plays on those who are not aware of what a sale price really is for these types of products. There is nothing in any of the products that puts them ahead of any other brand. In fact, the product quality is less in my opinion.

I'm not able to breathe correctly. I'm using my machine more often. As far as my Asthma goes, I'm having to do my medications every day when I used to have to do a once a week now. Even after not using the products my asthma is at the worst time it has ever been.

I’ve been a long time customer of Bath and Body Works. Purchased many candles through the years. This year purchased about 15 candles. As I’m burning them, I’ve noticed they are only burning a third of the way down, this never happened before, always burned all the way. I took the two that I burned back to the store. The sales girl says to me, "That’s the way they are supposed to burn." I said to her, "That’s not true. I’ve purchased many candles and they always burn to the bottom. They are expensive candles, I don’t want to pay for a candle that only burns two thirds of the way," she would not take them back. Even the customer next to me said the same thing. Very bad experience and will not be buying any candles from them.

I bought 3 wallflowers scents today and cannot get the damn cap off. It’s so tight. Totally ridiculous to pay that high dollar amount and can’t even use it. But I will be taking all of it back and go back to using Febreze plugins. Pissed off customer!!!

I was buying Wallflower refills and & new plug in. The ones I wanted were not available in the store. I wanted to take advantage on the one day special they had, plus I had a 20% of instore or online coupon that was good for entire purchase and could be combined. At check out it if I put in the code it would up the price on my items. I proceeded to order. I then followed up with Bath & Body their online service person. Her rude response, "There is nothing that could be done, since the order was place." Please let them know, I can do something after 6 years ordering from them. They lost a customer. I will switch to Yankee Candles wall fragrances.

Bath and Body Works exchange policy is horrible. I purchase hundreds of dollars a year and never tried to exchange a sicking and disgusting room spray I received as a gift. They stated "Nothing we can do". The elderly woman was so rude!!!

The foam hand soaps bottles pumps aren’t working! I recently bought 5 of them. None of them working, when you press, no soaps came up, is frustrating! Expensive little soap bottles but cheaply made and not working properly. I don’t think I will waste my time and money again.

First I love shopping in store - always a good experience. BEWARE online. I ordered 42 candles jan 16, 2024. Jan 19th 1 box shipped with 14 candles. Order showed additional tracking for the remaining items and showed as awaiting carrier pick up. I received the 14 candles on Jan 27, 2024. B&BW site still showed awaiting pick up for the remaining items. Contacted B&BW Feb 2, 2024. Was told 4 candles out of stock and the remaining 24 would be scheduled for reship and refund the 4 out of stock. Feb 12, 2024 still no refund or shipment. Contacted B&BW. Was told no. Fed ex shows delivered and only recourse to get my money back was to file a FALSE POLICE REPORT and take to fed ex?? Note that the invoice from fed ex shows a weight of 25 pounds. I am certain 42 3 wick candles weights more than 26 lbs. proving it was only a partial shipment. Results = I am out hundreds of dollars.

Excellent products, but was not pleased with the College Plaza store staff in Selden, New York. When I entered, I wasn’t greeted by either of the two staff members who chose to stand there and continue their personal conversation. Was in the store for nearly 20 minutes mostly alone as there seemed to be no other customers there but no one ever offered me assistance. After I made my purchase, noticed they had actually called security on me who was standing by the door waiting for me to come out, and when I passed him he got back in his car and pulled off. Guess everyone was expecting me to steal something since I didn’t look like any of “them”. Pathetic.

I made an online order before Christmas and received 1 item from my entire order. I also received an email saying that the rest of my order was on the way. I never received my order. I called and spoke with someone in customer service. She told me everything I wanted to hear and even said she would resend my order. 48 hrs past and I didn't receive an email, so I called to check. The customer service person I spoke with said there was no recorded of me calling nor was there a recent order. My entire order is now sold out. I now don't trust making any online orders with Bath & Body. I would never make an online order with them again.

I made an online purchase during one of their sales. (Buy ? get ? Free). When I received my order, 2 items were missing. I checked my email and it stated that those two items were cancelled, as they were no longer in stock. However, my credit card was charged for the full amount. When I contacted customer service, they put in a refund for the one item, but not the other because it was a free item. I understand not getting a refund for the free item, however, according to my purchase, I’m still entitled to my free item. I was told they cannot send me anything in its place. So ultimately I didn’t receive the sale that was advertised, but they processed payment as if I did. This is the second time I’ve had issues with the online purchases from this company. I’m done!

I spent about $400 on candles & sprays from B&BW. It's been a month & I'm still waiting for my order. I think I got scammed. They had an ad on the marketplace. Thought it was legit. But I'm guessing it wasn't.

The seals on the hand soaps are ridiculous! It's one big mess trying to remove the seals, and the perforations are a joke! Ya'll can do better than this! Love your soaps, but until you figure out better ways of the seals, I will not order again. I'll keep my hand soaps order to Amazon!! Also your email access is a joke!!

I have made numerous online orders from Bath and Body Works. I love the prices and the products. The only problem is when I order online I put in my phone number, email etc. They keep sending my order to old email. I have changed it and it's there. I also use new email for all my orders. I tell them to text. No text. I tell them the email when I make order. Again they send it to wrong email which is not even associated with this account. They're like a DOG with a bone. Just can't give up my old email. So probably will not order again online.

I purchased 16 items at Bath and Body Works and they were too heavy for me to carry since my spine surgery. I requested two separate bags intending to share the weight with someone else. The cashier told me each customer was only allowed one bag. I asked for a manager and she rudely said since I had been capable of bringing my purchases to the counter, I should be able to carry them in one bag. The manager said the store was running low on bags and would not give me more than one. I wondered if my purchase was less important than others who are given one bag for only one item when I had purchased 16?

Extremely horrible experience with ordering online during sale! Order was placed on Nov 18. Today is Dec 22nd. I didn’t receive anything! 2 customer support chats for 20 min each! 2 customer care calls 40 min and 15 min each. NOTHING! The people on the phone are clueless, nobody can’t tell you anything! But beggining of the problem is when you receiving the email confirmation that your order has been sent and after a week you checking the tracking number and it says that order actually never been even picked up! Because guess what - the items are out of stock! How can you “ship” something that is not on stock and send the shipping confirmation email! LIE!

As I ordered perfume from the website but didn't get the right order and yet they are not accepting this. And they are not taking any responsibility for that. Also behaviour of the company person is so rude. I will never buy from this company ever and also will not suggest to anyone.

I ordered 10 candles for their online candle event. Shipping took much longer than expected and 6 of the 10 came very damaged. Exchanging was a hassle, as 5 of the 6 they didn’t have in the store. The packaging was terrible. When exchanging in the store, the lady told me this happens all the time with their online candles. This is not ok. Do better!!! Do yourself a favor and don’t buy candles online, unless you want them to be broken with glass everywhere in the box.

Throughout the year, I purchase at BBW for little gifts, sale items, and whatever else I may need/want, and like many people I wait patiently for the annual candle sale to make the big candle purchases. This year, I made a large candle purchase, expected extra processing and shipping time because this is a big event and waited patiently. I also placed a second smaller order 2-days later and expected it to also take a few extra days. My initial large order arrived a few days later than promised, but within the timeframe I expected. The second order however sat in processing for almost 2-weeks before it shipped, making it too late for me to use as the planned gifts. 2-weeks to process 6 candles and 2 lotions - seriously?!?

I thought I was alone in the complaint that B&BW was packing their products poorly for online orders however it is a normal practice of yours. All three orders I received from them so far have been packed with intent of causing damage to the shipment. The candles I ordered were broken and customer service wanted to blame UPS for the damages until I sent them a picture of their poor packing of the order. I will never order from B&BW again. I will never recommend B&BW to any of my friend or family. Good job.

I am so disappointed in the way my online order of candles were shipped to my house. I ordered 11 candles and 7 of them were damaged. There was broken glass all in my box when I opened it. Some of the candles were not in an individual box which allowed them to get broke. The tops were not on most of the candles.

The online chat agents are so rude for no reason. They will purposely disconnect you from the chat. I have had this done twice. I see a lot of reviews that also states similar to the same thing and it's sad nothing is being done about it.

I have never in my life experience such horrible customer service. I placed my order which was a Sale on lotions on 11/11/23 and received tracking info the following day and then it stopped. My package never moved from the starting place in New Jersey. I patiently waited until 11/29 to contact customer service for a replacement to be shipped. I had high hopes in receiving my package in time for Christmas since the replacement was approved, but once again no movement on my package.

Online orders are a nightmare and customer service is rude. The candles are now crappy and don't smell or burn right. We have received broken candles and you put something in your cart and it says you are at your limits when you're not. Your website is Total trash. I didn't even get a receipt.

I had a free Body care coupon for up to $17.95 and went today when it happened to be $4.95 on ALL body care in store. The one I grabbed was on the $4.95 sale. The line was about 10 people long before I got to the cashier to tell me it wasn't applicable since it's normally $ 20 for the oatmeal body wash. Even though today it was only $4.95! The coupon could be used only towards items normally $17.95. How does that even make sense when everything was on sale? I would like a better explanation.

I ordered many items but so far have only received 1 item. Their shipping method is terrible and it’s not free, you pay for it!!! I love the products but come on, figure out a way to get them to your customers sooner!!!

Trying to change an address two minutes after you place an order. They confirm they change the address and they didn’t. I also got charged the wrong prices. After ordering on sale prices them not having the product they charge me full price instead of just giving me something different. It’s been a horrible experience, and I will never order from Bath and Body Works again.

I love B&BW products. I love their sales. However, I am very dissatisfied with my most recent purchase experience which still is not complete. I wanted to take advantage of a great sale. I tried ordering and while ordering items were disappearing from my cart. Then while trying to check out, the system would freeze and not work. I gave up. Tried again a few days later. Got items in my cart, opted to use the PayPal in 4 payments and the order would not place. I was then charged 4 separate charges from paypal that I had to dispute. Finally the order went through but I find out that the pay in 4 payments is not being used. Their ordering system is a mess. I tried chatting and calling more than 10 times. You get someone who speaks terrible English and no one knows how to help. And if chat can't help they cut you off. I'm super upset. Still don't know if my order will ever come in. They run sales but doesn't seem like they really want to honor them.

You charge now for paper bags. But still continue to send JUNK PAPER MAIL to people's houses several times every week. It would lower your costs if get rid of that. Have coupons or promo codes on your social media. You want your customers to foot your bill by charging every paper bag.

I ordered products and waited... I tried to figure out the status of my order, and would get no status available. After chatting with customer service, they were going to "reship" my order, however they were sold out of nearly all the items I ordered. I got a refund and swore of ordering from them again due to the experience. However, I like their products and decided to order more. 11/18 I placed and order. 2 weeks later, still "no status available ". I was told to check back in 4 days. So all my items will be sold out again? A separate order I placed for candles one day ago is being shipped. We'll see. I think I'm done with this company. Customer service was NOT helpful regarding this matter.

This was the absolute worst shopping experience I’ve ever had online. I’m a rewards member and it refused to accept the CANDLEDAY code. The USELESS bot didn’t help at all. IT just repeated the exact same thing over and over having nothing to do with my question. Then I called the phone number and asked why it didn’t work. He said “no idea.” Real helpful-not. I hung up and gave up. Be aware that they do not honor the bogus codes.

Several days ago, I ordered a gift for my friend to be sent to her home. My credit card was charged for the gift. To my shock, my credit card company also posted a charge for another items which I did not order. When I returned to Bath and Body Works website, it states that I was charged 0. for the item, but my credit card was charged 45.75. When I called the company, they refused to assist me, saying that I should call my card company. Someone in their company charged me for the item. To add insult to injury, the gift for my friend was shipped to her without the gift card that was supposed to be included, so she didn't know who sent it. Also, when I was in their local store and asked a sales rep to help me, she said a few words and walked away!!! If I could give a zero star review, I would have. This is a terrible company!

Bought a promotional gift basket of Pure Wonder for $40, worth $112. After paying they let me know a week later that the product was out of stock. They are refusing to refund me the full $40 and only refunded my

I went online today to make a purchase, and their site was having issues and freezing. As I went to the checkout page it updated my order to full price. I call customer service phone number, waited on hold for 40 min, was told that they cannot honor past promotions even if it was their fault. I went onto Facebook and noticed many other people were having similar problems. I voiced my concern as well and sent a message via Facebook messenger. It was a regular complaint saying that I’m having problems with online too. No response from any customer service and they blocked me. I wonder how many other people blocked to voice their opinion. I went onto Twitter and noticed the same thing people were saying. They need to let us have communication with a company that we are buying products from, they need to fix the problems with the website and honor the promotions, glitches and issues from the website should be taken care of and they should help customers. Instead they silence customers.

Bath and Body Works has started Black Friday shopping wonderful. I have saved my rewards and coupons for this time but guess what? I can only use 1 coupon per transaction which is ridiculous. You have lost my business.

Was told at time of purchase, 100% customer satisfaction guaranteed. If you are not satisfied, even if you've used the product, you can return for refund or exchange. NOT TRUE. They lied. You CANNOT return or exchange a used product. (At their discretion) is the fine print. BEWARE...I won't be shopping there ever again.

I usually shop in store. I decided to place my first and last online order. One package was stolen, the other returned for insufficient address. Customer service was a nightmare. I just threw almost $100 away.

Month I am struggling with writing in the chat. Spoke at least with 6 different people in time. My gift card was never working. Finally got to speak voice to voice with someone yesterday to fix it ..2 month later. 1:30 min later we had to make my order together so she could put my discount.. Then she told me to pay the amount and once it's done she will adjust my order with my 150$ discount (which my amount due was higher but she said it was the maximum authorized for her to put online so I accepted as I was OVER FED UP) PLUS she said I would receive a % discount coupon also for my next order due to all the trouble!!! And IMAGINE WHAT? Today I'm still online (it's now 35 min ) and on wait Because the amount hasn’t been adjusted and never received my coupon either! At this point the $ they charge for their products and they hire operators in africa and india just to pay cheap salary!!! Seriously BOYCOTTING THIS BRAND!

When I order anything online they always mess it up and never give you a receipt. So I asked for the receipt and the non English speaking person who was extremely rude (was store manager) said that I had to look up everything on my phone and they were not going to give me a receipt which they didn’t even give me. She kept saying that I was rude for asking for a receipt and not being able to access my account (which is a lie because when I have a coupon for free items they always tell me at the register because they stopped mailing me coupons) so I know that they have access to my rewards so why lie to me??

We have at least a dozen wallflowers in our house. Ordered some refills online even after all of the actual wallflowers fail most of the time but I think I just am an idiot and kept ordering. Got the latest order. They clearly sent us something that was returned. It was upside down in the packaging and when I opened it is filled all over my hands and now I am broken out on my hands. It's clearly not meant to be on human skin. If you get something returned discard it. Do not package it back up and have it leaking everywhere. And why don't you fix your wallflowers so they don't leak and stop working after 3 months. We are going to an actual company that does real scent for households. This whole oil thing is disgusting. It's ruining people's carpets. I've read the reviews and it's ruining flooring.

This is a poor company to deal with for online shopping. Takes them absolutely forever to pick and ship an order. If you want to use them be sure to allow several weeks for it to arrive. So many better options available.

This will be the last time I purchase anything from Bath & Body Works. For one, why is store pick-up no longer available?? They’d rather charge me $6.99 for shipping. I ordered 2 items, it has been 5 business days since I ordered and it still has not been shipped. They have a 30 min window of when you can cancel your order. Not sure why I can’t cancel it if it hasn’t already shipped… What a smart tactic to try to keep people’s money. The estimated delivery date was August 24th. It was suppose to be here two days ago.

You give rewards and take them. I’m a good loyal customer and if I earn points and rewards I should be able to use them. My rewards just went away. I don’t appreciate it. I spend a lot of money and time on this place. I would like to be able to use my rewards.

Bath & Body Works is a Company that seems to really care about their customers. Their customer care service truly listened to my concerns and showed their genuine appreciation of me being their customer by providing me with a resolution that far exceeded my expectations. They won a customer for life.

I bought items on promotion but forgot to put in the promo code. I called immediately and that is where the nightmare started. First I got a representative who sounded very confused and at first refused to give me the discount and then later said she would but didn’t know how to calculate it and submitted the wrong amount. I could barely understand her because the line was so muffled.

I bought the product in April for my birthday. It's about half gone and it stopped spraying. They wouldn't replace it. They said I could buy another one. Yeah right! Never shopping there again. I will tell everyone I know about my experience.

Dee, Juju, and Kristen were all very welcoming when I arrived in the store. Kristen was especially helpful. She used her product knowledge to help me find exactly what I need. Kristen was approachable and was eager to assist!

I was shopping on 7/21/23 at the River Chase Galleria in Birmingham, Alabama around 3:30 p.m. Employees were loud and cutting up behind the counter. I'm all about having fun at work, but when she was wrapping my plug-ins she said, "Oh you in a hurry? I mean you looking at me with those big bug eyes." I had said nothing to indicate this and my response was... "No, I'm not in a hurry." When asked if I was paying with card or cash, I replied card and the other employee mimicked me in a loud voice. Then they turned to each other and said..."These customers coming in hot today." Very rude and disrespectful! Never will go back.

Customer service on 800 number sucks. Go to chat line. After repeating order number etc. they say product is no longer available. Sucked in on sale price, never receive order after 22 days, now can't be reshipped.

Bath & Body Works really impressed me this week. I had ordered five candles during their semi-annual sale. However, I had it shipped to me and they used FedEx. FedEx did not push my ring doorbell and left my package at the front door and it was stolen 15 minutes later. I called B&BW and told him I made a police report that someone had stolen my package and I had a video of the culprit. They told me they would have the order replaced immediately and not only do they do that but they put a rush order and had it shipped to me within 2 days later.

I used to love BBW for not only their products but also their customer service. Now, I'm thinking about not patronizing them anymore. I'm tired of getting broken items in my shipments because they don't put enough packing material in the boxes or the box is too big for what they are shipping. I also don't like that I had to call the call center three times today and nobody seemed to understand what the issue was. I just wanted a replacement on one of the broken items and to return the rest but not have to pay for return shipping. Nope, they got the replacement item wrong and I was told by the "resolution team" that even if the items are damaged, I have to pay for return shipping or take them to a store. That's ridiculous! Plus, one of the managers at our local BBW was so rude the last time I had a return, it made me not want to go back to that store. This used to be my favorite place to shop (online/in-store) but if they keep handling situations like this, they may lose a lot of customers.

Do not order from them unless you want to wait 3 weeks for your order to ship. I placed my order a week ago. Email #1 confirmation of order. Email #2 processing of order. Email #3 estimated arrival time. Email #4 estimated arrival time changed. They clearly do not have my items in stock and are importing them from the US. Waiting 3 weeks for candles is ridiculous. I contacted them to cancel the order but of course they wouldn't.

I don’t know if the company advertises that the wallflower plug-ins will damage anything that is directly above it, but it will!! I had a Christmas plug-in in an outlet in my kitchen, under my cupboard, the underside of my cupboard is ruined! The wood is damaged/peeled & the plug-in smell is imbedded in it as well. IF they don’t make consumers aware of this, they definitely should!!

I lit up one of their 3 wick candles which literally burned off one side of the glass of the candle. I had a supervisor at their customer service department hang up in my face. They are extremely rude.

I tried to use a reward code for my purchase. When I entered the code, it stated I needed to be a VIP/rewards member to get the coupon code. I signed up with my email. When I went to enter the code, it said, "something went wrong," and when I clicked the hyperlink to pull up all coupon codes, it still stated, "Hmm. Something went wrong, try back later." I came back the next day and tried the same thing, and conveniently, the rewards/discounts are the ONLY part of the website that doesn't work. I will not be scammed by Bath & Body Works and will purchase my candles/soaps elsewhere.

I got this gift a diamond shiny ball plug-in that cost 1695. Got it a couple of months ago. Noticed that the fragrance never went down not a bit from when I put it in the wall. Well it was one that was not working. It came broken I guess. They said that sometimes there are ones that are duds. Well mine was. I didn’t think I had to save the label from two months ago so I go there and I have ones that are very similar to it. They don’t have the same one because it’s been two months now. They know damn well the price range of how much it cost. They could have gave me a store credit.

I just Bath and Body about their shipping department. I just got my order yesterday and it came in a heap. Broken bottes of the plug ins. I called but she just gave me what got broken. Now I have to go with rubber gloves and try to sort this all out. This is the second time it came like this in an extra big box with no protection in it. This is terrible. I am going to think twice about buy my product thru the mail. Terrible, do not order thru the internet.

How the products smell is irrelevant after waiting almost a month to receive an order of 15 candles that were meant for Christmas gifts. I tried several times to cancel the order once I realized the items would be received after Christmas and therefore would be useless. After horrendously long wait times, customer service reps were rude both on the phone and in online chats. I was told the order can’t be canceled because it’s “in process” and about to ship out. These were blatant lies, as the order did not ship out until about two weeks after that. When the order did finally arrive, some of the items were broken. I had to carry a very heavy box full of this useless crap into a physical store to get a refund. This company is deceptive and shady and I will never spend another cent here after this experience. Be prepared for a frustrating experience if you order from them.

Last month, purchased [3] Mahogany & Teakwood foaming soaps from Bath & Body works. Just now using one of them over the holidays and discovering that the one I opened does not "foam" but drips out of the bottle. Changed spout with another but still doing it. Unscrewed the top and the mixture inside is a white color - this soap [been purchasing for 5+ years] is always clear. Ended up throwing the mixture away; either happened in manufacturing OR someone added to it and returned it and they are selling "returned" bottles. This really discourages me from purchasing in the future.

Wish I had checked the reviews of this company before I ordered online. Ordered the merriest gift box ever on 12/8/22. Cost was $30, plus tax. I also had a coupon for a free item if my order was over $10, so I just got a bottle of body wash for free. Shipping was $6.99 for both items. Got a confirmation notice and a few days later received notice that my items had shipped. Only received the "free" item in package. Waited a few days and called customer service. Was told the gift box was out of stock and they would issue a credit. I then had to pay the full shipping charge for the "free" item which I wouldn't have even ordered. I'll never order from them again.

I have bought Bath & Body candles for yrs, they burn nicely and the wicks can be broken off after blown out to keep the flame lower when burning. This season apparently the product was changed, namely the wicks they are now using, the flame burns higher, hotter and the top of wick gets a big black mushroom on it while burning. I always have pinched the wick off before next light, can't do that anymore have to use scissors, it's like wick has wire in it. Why when you had a nice burning candle would you change this, if this continues I will look elsewhere for my candles as will others that I gift candles to, they also have noticed the wick issue. If this change to the wicks was made to save money, the only one saving money will be when I no longer purchase your candles. I hope you will rethink your decision to change the wicks and go back to what you had before.

I like Bath & Body Works, but I feel the buy 3 get 3 free sale is very misleading. All the floor associates said that you pay for the 3 most expensive items and get the others free. This is not true. My mom and I bought six items each, and once we got to checkout, we questioned why the total was so expensive. The cashier said it's because you are not actually receiving three items for free. You're basically just getting a discount for the so called free items. The receipts don't show a balance of zero for each free item, and this is not explained until you've paid. My mom also got charged for an extra item. After catching the mistake, we had to explain it multiple times to the manager. She attempted to do the whole transaction over twice. Then she finally told my mom she could only be refunded about $12 for an item that costs $17. It made no sense. Then she decided to offer us one additional free item.

Why say it’s a sale for VIP at 8 when you attempt to purchase they email saying you need to wait until 11:45 PM? So, I wait until 11:45 wayyy after my bed time to get an email saying the sale is over. BBW has lost a value Customer that spend 125.00 plus each month. I’m DONE!!

So I had 6 rewards of free products up to $16.50 because I purchase so many products and had a time frame of 90 to use them. After about 3 weeks my rewards disappeared and I then had ZERO!! I tried chatting and calling and was transferred then after a hour of my time on the phone I got hung up on. The chat agent ended the chat on me. I couldn't believe this was coming from Bath and Body. What a scam of them getting your number when they take back your rewards.

The closest store is at least a 45 minutes to close to an hour drive, opting into ordering online, forget it if you want to enjoy fragrances in the season, the delay in shipping is unacceptable. If you are going to advertise out the wazoo, ship the items within a few days. Rake the sale in and forget about consumer delivery. Get a body lotion product free item up to $16.50, ALWAYS defaults to lowest non-body lotion product. Ridiculous!

I’m so tired of B&BW telling you that you if you buy 3 full size body care items that you’ll get 3 free. Then, you get a free body care item, and free promo item, and 25% off. What they FAIL to tell you is that you can only use ONE code per order. So.. you’re EITHER getting 3 items for free AND NO ADDITIONAL item for free, OR, you’re getting the free promo item, OR, you’re getting 25% off. It’s a complete joke!! I haven’t noticed it before, after spending HUNDREDS AND HUNDREDS OF DOLLARS, trying to understand how they can charge SO MUCH!! BUT, after ordering online, it all made sense!!! It’s what you call a scam! Every single person who works for them should be ashamed for tricking people like they do!! This is just as bad as someone calling and dwindling and targeting older people to get their money!

This soap is advertised as being gentle foaming hand soap with natural essential oils but it irritated my skin. I have a baby so I constantly have to be washing my hands for bottle feeding among other things. This soap will make my skin break, crack and bleed. it becomes excessively dry after using and I most apply a hand cream by O'Keeffe's Working Hands Cream which truly guarantees relief. The soap that works best for me is Dial moisturizing hand soap. Truly disappointed with Bath and Body Works. I plan to use the soaps I already purchased and not buy ever again. I will try other things such as the candles and body spray, but don't recommend the soaps unless you feel like suffering over dry and painfully cracked skin.

Sales stink now! Advertised 2.99 hand soaps, go to store, and they only have 3 that are actually on sale! Waste of my gas and time to go there. I miss the sales before the new rewards program started!

I placed an order on Bath & Body Works website this morning, then found the same item for a much better price on Amazon, to be frank. So, literally, a few minutes after I had placed this order I reached out to Bath & Body's customer service, via online chat through their website, gave them my order # and requested it be canceled.

I purchased 3 bottles of body lotion, hand sanitizer and Wallflowers from their outlet store in Dawsonville GA on Friday September 10, 2022. That same night I used the body lotion and broke out in hives all over my body. I had to seek help at the Urgent Center. I called customer service to report my concerns and was met with disbelief. The customer service rep acted as If was lying. She stated they don't have old product on the sales floor. Well, the cashier at the store where the product was returned stated the product was old. I have purchased body lotion from this company before and never had any problems, I won't be purchasing anything from this company again. Customer service wasn't any help. In fact I found her to be rude without any help.

I placed an order on 6/23/22. I had not received my order by day 9. Called customer service to be told the package was damaged and could not be replaced because all merchandise was gone. I was told I would be emailed a coupon for 20% off and free shipping and never received that. Just called today 7/16/22 and spoke to Teresa. I had 8 items in my bag. She gave me such a runaround that by the time she was done, all but 3 of the items were gone out of my bag. She did nothing to help me but made excuses of why I can't have free shipping and 20% off as I was promised. I have been a customer for years but they do not care. Poor form and dismal customer service, if you can even call it that.

Like so many other consumers I've been shopping with Bath and Body for many, many years! My recent online order arrived today and I was completely shocked at the sight I saw when I opened the box! The products had hardly any packaging wrap and what little there was, all of the air had deflated or was never added to the air packs! Most of my order consisted of single refill bottles which are glass and everything in the box was just thrown all over the box! So of course some of the liquid seeped out and there are oil markings around the box and my shipping receipt! I have looked at photos from other consumers' reviews and see that this seems to be Bath and Body's new standard! They've lowered their bar extensively since I had ordered online last!!!! I just wanted to relay my disappointment and say consumer beware when ordering from online at Bath and Body!

I ordered a bunch of one wick candles from Bath & Body Works and they perform poorly. The wicks spread out and are hard to trim, the candle wax pools in a wax liquid and you can’t smell the scents while burning. I have had better results with glade candles, so I won’t be buying again.

I've used Bath & Body Works for many years and have purchased lots of things online. I received a gift card from my son for my birthday, so I purchased several of the foaming soaps online. My delivery came, but when I opened it I discovered that it wasn't my order! I called the 800 number and spoke to a representative who was able to place my order again. Then I was told that it was my responsibility to return the box (which was poorly packed!) to a store. I ordered online so that I didn't need to go to a store! Seriously, who has time? Very disappointed in this.

So I shopped at Bath and Body Works and purchased $200 worth of three wick candles. Now burning these candles I’m noticing after the candle gets to about halfway of burning the wick starts to go out on their own leaving the candles burning uneven or not at all. Now if I’m spending $25 on a candle when they’re not on sale I don’t feel that that’s fair being that I’m only getting 75% use of a candle that I paid $25 for. I contacted the company about this and they told me to bring the candle in to the store and explain to them that it’s not burning evenly and they would give me a better burning candle. That’s not resolving the issue though. The issue at hand is that why are we being charged $25 for three wick candle and after the candle burns halfway only one wick of the candle is burning. Therefore it is causing me to have to waste a little more than a quarter of a candle. Not a happy customer!!

Has anyone noticed their hands looking light orange after using marshmallow pumpkin latte lotion from Bath & Body? Because lately my right hand looks orange and I don't know if it's from the lotion or something else.

All of my moisturizing body wash have mold around the flip tops. I ordered 12. When I contacted them with the order number provided in the order email, they can not find a order with that number and can not receive pictures or emails for me to prove it. So needless to say I'm out 12 bottles because who wants to take a shower with moldy products??

I want to share my experience with two companies, Bath and Body Works (BBW) and Lasership. I placed an online order in the early part of middle November from Bath and Body Works in order to (hopefully) beat some of the holiday shipping, especially since it’s known the mail will be grindingly slow this season. They confirmed my order and shipped the order to Lasership that day. Over 10 days passed and Lasership proclaimed they still didn’t receive the package. When I contacted Lasership they said I had to contact the seller.

My issue with Bath and Body Works is their constant discontinuing of products. This has been going on since I started shopping there many years ago. I will find a bath or skin product that I really love, and within six months to a year it will no longer be available. This has happened again recently when I went looking for a men’s bath and hair product in a particular scent and it is already discontinued. I can already predict what their answer will be if I speak to someone in customer service regarding this. I have heard it before. They claim they are constantly reviewing products and their main concern is to offer the best to their customers, blah blah blah.

Received items today from FedEx. I was missing 1 bottle of shower gel, plus missing a lid on a mist spray. Also received a product I did not order. Poor service in the warehouse where items are pulled from.

I have had to call Bath and Body Works online customer service on several occasions, mostly because I forgot/failed to include an item or a promo code on my order. I have spoken to the same smiling lady (agent I’d: **) several times and I’m always happy to hear her voice. She is courteous, friendly, thorough and happy to help me. She is efficient, timely and makes no mistakes. In short, Jeanette deserves a raise!!

The products smell great, but poorly made over the years. Candles burn out before they reach the bottom. Plug ins last a week. Shameful to say these products are so expensive. But I'm even more upset at customer service or lack of. During the semi annual sale I ordered a lot of products that were in stock. I received an email a week later stating it's no longer in stock. A week later! It should have stated the product was out of stock before confirming during checkout. Poor website design. Apparently this company only cares about making a dollar instead of pleasing its consumers. They rarely offer free shipping online and nothing is available in the stores.

I normally like Bath & Body Works. But for the past couple years their candles have really gone downhill. It's the same smells over and over and all they do is change the covers of them and renamed them. However I go through a lot of candles and I still buy them from time to time. So I go in there because they're having their semi-annual sale two weeks ago or actually about a week ago I went in there and I picked out a candle and they tell me it's full price that is only the select candles that are in the middle of the aisle so I go pick me out a couple of those.

Bathandbodyworks.com is the most poorly designed website I have ever come across. I love their products, but have had nothing but a bad experience each time I order. The site allows you to add products to your cart, check out (payment and shipping), and minutes later you receive an email stating that items in your order have been cancelled as they are out of stock. Yesterday was the third time, and all of my items were cancelled. I don’t understand why they aren’t advertised as “out of stock” on the site.

I really enjoyed shopping in this store. My daughters introduced me to it and there was a sales promo going on.Oh, my! I lost my head. Needless to say I’m a fan now. Enjoy most of their scents and came home with my favorites.

Store is always clean, well stocked, amply employed, with frequent sales. I appreciated that they offer testers of their various products so you can sample a scent before buying. I only wish they had a loyalty program to provide benefits to frequent shoppers.

I always find the products I'm looking for. All the employees are always polite, and professional. The store always has new products and samples to try. Store is always clean and tidy. They follow all covid regulations. They keep store very clean. Have 6 feet spacing from other customers.