Bath & Body Works Reviews

Okay so is it just me or has anyone noticed that when you light the 3 wick candles the wick starts to pop and crackle sending black wick charred pieces all over surfaces/carpet/walls and it's not so easy to scrub out of carpets. I'm afraid to leave the room for a second for fear that it might start a fire. :/

I purchased the scentportable holder and appropriate refills from Bath & Body works for my car. In essence, it is a clip on version of car air freshener. I have used it since last year. However, to my horror, I found it last week with the scented gel melted and dripping out of the sealed container. It dripped all the way down the side of the car stereo on the dashboard and has permanently damaged the dashboard as it also melted some of the paint off the dashboard.

I prefer and so LOVE the Bath & Body Works oil, but after they were discontinued, I had to opt for their Wall Flowers, which is their scented wall plug-ins. I was (am continue to be) extremely disappointed. I purchased 6 different fragrances box sets, along with 4 plug-ins which you need to use the fragrances. I had several Christmas themes scents including several regular scents for after the holidays. Well, I plugged in all four units in four separate parts of my house (LR, Hallway, Bath and Kitchen) and to my surprise, all four units only gave off their fabulous scents for maybe 2 or 3 days. After, the 4 or 5 days, nothing. Not even a hint of a fragrance.

On Memorial Day of 2013, I decided to try out the Forever Red Spray my sister gifted me with. I took a shower and sprayed myself, arms, legs, stomach and neck. The following day, there were a few pimples that I ignored. Later that day into Wednesday, I was a full blown disaster. I looked and felt like someone sprayed me with acid. Doctors said it was one of the worst reactions they've ever seen. Because it was direct contact, I was in constant pain and agony. I went into anaphylactic shock and had to be rushed to the hospital getting an epinephrine shot that left me in seizure state. I was put on every steroid and meds there is for allergic reaction, but unfortunately it had to take its course.

I noticed there was a funny looking "wet" spot on the ceiling of my bathroom. Thought it was a roof leak. We checked the roof and crawled up in the attic - no water damage found of any kind. Came back down and realized the damage on the ceiling was directly above the plugged in Wallflower. It was a sticky mess, took off 2 layers of paint, has taken months to dry out in order to be able to sand it down and re-paint. In the meantime, have read numerous other complaints about these Wallflowers taking paint off furniture, floors, tile, etc., etc. They should be taken off the market!!!

I have used wall flowers for as long as they have been around. I have new ones I just bought 6 days ago along with new bulbs and some that are a few months old. I know they can burn out over time or be less effective so I buy new plug-ins frequently. Usually they are plugged in, in a open space on a wall or in a bathroom. I notice sometimes they get gunky as the scent disburses and I throw the old ones out.

We plugged in a new oil pod into the warmer on the wall on our counter. It was right side up and was working fine. We went on vacation for 9 days, came back and there was oil dripping on the counter a little ways away from the warmer. It was not connected to anything, we were baffled. After looking around, it appeared the warmer oil must've gotten hot and blew up on the top of the cupboard, then was dripping down onto the counter. We tried to wipe this off the cupboard, but it was too late. It appeared to have eaten off the top finish of the wood. We have never had issues with them before, and this was really strange. I will monitor my other ones, but this is probably the last time I use this warmer. I don't like how this got so hot it blew up all over, potentially wrecking personal items or endangering children. Disappointed.

I purchased several wallflower units, which didn't seems to work at all. I thought perhaps there was something wrong with my electrical outlets. But I purchased another brand, for much less that work just fine. Unfortunately I can't locate the receipt, so I can't return them. The wallflower units are overpriced and in my experience do not work. Will not purchase any more!

I went to Willow Grove Mall and asked the salesperson for the tiny scented oils by your company or White Barn to put in my heat warmer I purchase from your company. The sales lady informed me they were discontinued, and recommend to get the wallflower refill and cut it open at the top. She said "That's what I do." Got home and did it. Chipped the glass and spilled the oil everywhere, plus my birthday sweater is ruined. She should have recommended the wallflower kit. I would have brought it plus I had a coupon. I'm so disappoint about the discontinuation of the small oils. And may seek online. I will return the other oil I purchased and am unsure when I'll be back. PS. So mad about my darn sweater.

After purchasing Velvet Sugar Body Lotion I applied the lotion to my body after exiting the shower and drying off. The "body" lotion caused a huge rash and chemical burn across my neck and chest. I took photos of the damage to my skin as I needed to ingest medication and immediately wash it off my skin and apply calamine lotion for the intense pain, severe burn, and throbbing itch. There are no allergens listed on the product, nor are there instructions that the lotion cannot be used on any body part including the chest. Please change your packaging to include a list of abrasive ingredients or allergens that could cause an allergic reaction to your customers. Your products are not inexpensive and customers deserve to know if there are any side effects from using your product as well as a guideline to where on the "body" it can be used if not meant for the entire "body" as it says.

I have suffered from an acute reaction- respiratory, neurological and cardiac from exposure to Bath and Body Works lotion. (Respiratory difficulties, angina, coordination impairment, pain, and subsequent migraine, as well as rash). I did not come in direct contact with the product, just proximity to use. I have the P-450 Polymorphism, which is essentially an impaired metabolic pathway related to detoxifying substances...food, medications, fumes and aerosols.

I have been using their products over 20 years. I have no allergies or skin issues, but the most recent batch of new shower gels and lotions have me broken out in hives. The dermatologist told me today that so many people who use their products over time experience this. I am throwing it all out.

The quality of the 3 wick candles at B&BW has really gone downhill in 2014. They burn too fast, are really smoky when extinguished, and the fragrances are not strong enough to fill a 12x12 room. Even when you light 2 together. The unlit candle smells nice in the store, but when you light them, nothing. I spent so much money on their before Christmas "sales" on candles that didn't smell much more than a cheap-o one you can buy at the 99 cent store. Miss the Slatkin candles soooo much. White Barn is not a replacement at all.

I have been using wallflowers for about 6 months. A couple days ago I bought some new scents. I put one in my kids bathroom and another in my bathroom. Last night my daughter told me something greasy was all over her toothbrush. Sure enough the wallflower in her bathroom that had only been plugged in one day had exploded! The wall has stains from the oils and it ate all the sealant around the edge of the wall.

I purchased 2 decorative covers for liquid soaps. I went to put the Merry Christmas deep cleansing hand soap I received as a gift into my snowflake decorative cover and guess what. They have changed the shape of the bottles and now I get to throw out the decorative covers. This shows how much Bed and Body Works cares about their customers. Not at all. Pure profit.

I love the WALLFLOWERS which is the main reason why I go in there. I have about 6 plug-ins and disperse them all through my home and it smells wonderful! I only go when they are on sale (which is often). I have had the simple "White Conical" ones that you can buy from their website for $4.50 since they first came out and they are still going strong!

I was told that the wallflower plugins lasted for 2 months and they didn't last a day and all of the liquid was gone within a couple of hours. I won't buy this product again because it's a waste of money. Glade last longer. It was disappointing because I was expecting more use of the product.

I have 3 new bottles of Bath and Body works hand soap and can't get any of them open. I even watched a video on youtube (guess I'm not the only one). This is horrible packaging. I'm trying to use these for the holidays but believe I'll give up and use bar soap. Signed, a very disappointed customer.

Bath and body is a lotion and body product shop. Not so well known for home fragrance items... Great for a Xmas gift for that year... not meant to last forever. For home fragrance for multiple use order... SCENTSY, BETTER HOMES AND GARDENS@WALMART OR GLADE OR RENUZIT WHOM SPECIALIZE IN SUCH!!!! THANKS BATH AND BODY! MUAH!

I have been a faithful customer to bath and Body works for years. I go shopping there several time of year. Winter is a special time for me at bath and body works because, they have a nice winter collection. My favorite collection of all is their aromatherapy collection. I went to my favorite section looking for the SLEEP Night time tea! The associate told me that they no longer carried that fragrance. I was hurt like I lost my cell phone or watch. If there is any way on earth that I can put in a request for this product I will... Until then all I have is hope of nothing.

First off, let me start by saying that I have been a loyal customer of Bath & Body Works for well over a decade. I have been stocking up on their seasonal Vanilla Bean Noel products every year for the past ten years and have never had an issue with them until now (but then I'd also never had to deal with their customer service until now).

I am beyond devastated that Bath & Body Works discontinued their home fragrance oils. They were the only reason I ever bought anything from B&BW. Also, since they changed the shape of their soaps, the old soap holders don't fit. I know they did this just to get more money. I WON'T BE BUYING ANY OF YOUR NEW ONES JUST TO PROVE A POINT!

I love the Bath and Body fragrance plugins. They are a little pricey but I still buy them because I love them so much. HOWEVER, I feel I have been somewhat exploited as a customer. The plug in receptacles stop working after a short while. As a customer, I don't expect to pay for something over and over like this just to use the fragrance bulbs. The receptacles should last much longer. It seems the company may make the life span shorter just to make customers to buy more often to make more money. They should make enough profit from the fragrance bulbs alone. The older receptacles lasted much longer. I will look for another product all together instead of using the Bath and Body products in the future.

I am so upset with bath and body! I have been a long time shopper and loyal customer however I'm very frustrated with their "mix match mentality" they are moving towards for some odd reason. I feel that this is becoming a "McDonald's" experience when this is their specialty. I went in to buy a couple gift sets in the holiday fragrances and every fragrance I picked up did not have a matching component to it whether it was a hand soap, candle or lotion. This made it very frustrating to try to put something together for our bathrooms (soap and lotion) as well as gift sets for Christmas gifts. When you are paying this much for a high end products in a store specialized for this inquiry in particular I do not feel I should have to mix-match fragrances for gifts or even for my home. Who wants to wash their hands with apple hand soap and then put Christmas wreath lotion on and pay full price for this. No thanks. Very dissatisfied!

We bought a scentportable (one with glitter) and lots of fragrances to go with it. According to bath and body works, the scentportable should be placed on sunvisor and I did. It is poorly constructed, the oils smell nice but don't seem volatile to actually behave like a car scent. Instead, they last forever. They do not come with any sort of instructions on how to use.

I purchased a total of 6 metal covers last year with snow man, autumn theme for the foaming hand soap. This year I just purchase 5 soap replacements and they changed the bottle so none of them fit the metal covers I purchased. These covers were not cheap and now they are worthless. If they change the packaging they should make sure the covers they sold millions of still fit. I feel this is so low especially during the Christmas season. They just lost another customer.

I always stock up on hand soaps, so it had been a year or so since I had needed to purchase any more. When I went to do so, I noticed that the shape of the foaming soaps that I always use were completely different, and no longer fit any of the pretty metal "sleeves" I bought there to go with them. I was told, "Oh, yours are really old so they won't fit any more." I think it is ridiculous (AND A WASTE) to have to replace them, after I spent $40 to use them in all my bathrooms. I am hesitant to do so, because who knows - will they change them yet again? I really feel like they should have offered me a gift card or something.

I have had the greatest experience with BBW. They have great service and super helpful workers. Their lines go by very quickly and they always greet you with kindness. Just yesterday I had three coupons and I got to use them all instead of spend 40 dollars. I spend 2 just because I used those coupons. I got a free full sized hand lotion, free socks and a free three wick candle, so thank you very much BBW.

I received a gift set from BBW for a birthday gift. I did not open the products. I was familiar with the scents and did not care for them. When I tried to return the product (I had the gift receipt) the clerks insisted on me providing them with MY drivers license. Being the victim of identity theft, I am not about to produce a drivers license to return shower gel. The clerks insisted that this policy was on the back of the receipt. I insisted the I did not purchase the product so I really didn't care what was on the back of the receipt. I am very dissatisfied with this policy and am stuck with something I do not want.

I always get coupons from BBW that says you can get up to 40% off. Has anyone ever gotten more than 20% off? I have been a customer for years.... seem like they would offer more off at least once a year. I also purchased wallflowers that are not working. They lasted about one month. I thought my electrical outlets were not working but I think its the wallflowers. Will stick with the normal Airwyck and Glade.

I used to buy the creamy body washes, lotions and body mist. I often sneeze while putting on lotion or body mist. At first I thought nothing of it, I just thought I was a little bit sensitive. This stuff is toxic. Once I had a date. I used the body wash, lotion and perfume in the Into the Wild flavor which is a good summer scent. Omg I got the worst reaction ever. Burning, itchy, watery eyes, pimples within a matter of hours formed on my face, itchy skin and my lungs were burning. Never again.

I have been a B&BW customer for many many years. I've had many experiences with them and have been very happy with them overall. The in-store customer service is wonderful and every store I've been in with the exception of one. (There is always going to be an exception to the rule and I don't feel the majority should be judged by the one bad apple.) The online customer service has also always been great. Most of the products I've used have been worth every penny but having said this B&BW never fails to offer you coupons every time you go into the store as well as in the mail and in your email. This makes purchases pretty affordable. I've read some of the other reviews and the only thing I can say is if you are bothered by the products in such a way that you can't breath, have headaches, etc... you probably have allergies, asthma, whatever and this is no fault of the company. Basically you know what you're buying when you buy a scented product. If it bothers you don't buy it or don't blame B&BW. Be sensible.

I have tons of wallflower containers and tons of bulbs, and none of them work now! A lot of money has been spent and separate closet space and can't use them..what now?

I have been a faithful shopper of B&BW for many years. I love their products. The last couple of times I went into their store to use a 'gift certificate' they sent me in the mail, there were so many stipulations and conditions it didn't make it worth my while, ESPECIALLY, when I would try to offer to pay an extra 2 dollars for an item I needed but unfortunately was two dollars above the dollar amount they required on the card. I tried to give them MORE money, not less!!

I have always been a loyal and lover of B&BW. Until recently, I have had no issues. I had a wallflower plugged in that had somehow been knocked out of the outlet, to which I didn't notice for a few hours. The oil completely ruined my flooring, ate through the wax and the linoleum altogether. It also ruined the base board. Notice the bubbling in the picture (never mind the leaves - it's Fall and everything makes its way into our foyer). We now have to replace the entire floor in our foyer area because there is no easy fix. I realize that these are not meant to be on their sides, but who knew it would ruin a floor so bad? And if the oil does that to hard surfaces that are meant to take beatings, imagine what it's doing to our lungs? This is NOT good.

First off, I would like to state that I am not, nor have I ever been, an employee of Bath & Body Works, just so that there is no confusion and nobody thinks that my "positive" review is due to being affiliated with Bath & Body Works, because I'm not. I have been a customer of Bath & Body Works since it opened, in 1990, for all you ignorant people out there, that is nearing 25 years, and have seen the product lines evolve and change. Some changes were for the good, some, for the bad. I see countless reviews here regarding the wallflower plug ins and people whining like babies about how the wallflower leaked and ruined their shoes, ruined a wall, ruined a leather car seat in their "brand new car" (boo hoo cry me a river, moron!!) ruined the wood in my home, etc.

For two months I've been having problems with my eyes and have visited the eye doctor three times. No treatment helped my runny, itchy, blurry, buggered up eyes...until...sitting in my car I realized the BBW air freshener was irritating my sinuses, and then I made the connection, immediately pulled over & dumped the air freshener and within 4 hours my eyes felt better and symptoms started resolving. I don't know what is in these things but after taking sick time from work and all the time being miserable, it's not worth it. I will take a stinky car any day over that misery.

I have bought several wallflowers and I noticed that many of the newer models didn't last!! Would use the dispensers one time and they would quit working.. Took them back to the Wooster store and they replaced all of them free of charge.. I am very satisfied with the customer service and I will continue buying wallflowers.

The stress relief shampoo and conditioner smells amazing, but when you use it, your hair falls out. My daughter and I both experienced massive hair loss till we switched back to our old shampoo and conditioner. I do not recommend anyone using the aroma therapy stress relief shampoo or conditioner.

I bought some new soaps recently and the new bottles don't fit in the holders. I tried to put the new soap in an old bottle but it wouldn't pump or foam. Very disappointing. Do I have to purchase new holder and throw away perfectly good ones that no longer fit the bottles?

I love Bath and Body Works and have never really had an issue with any of their products. This complaint is more about the customer service issues. The last time I shopped at a BBW, The sales associate went through the usual spiel trying to get my email and phone number. I told her I already receive emails (I do) and she told me, "There's a points system. You get points". I gave up and just gave her my information. Later, I looked it up. There is some sort of points system, but only on a mobile app, which I don't have and was not even aware of at the time. In conclusion, this was an obvious lie to get my information. I knew that at the time, but my later research confirmed it.

I have been using Bath and Body Works lotion since I was a college student and am now 40. I noticed when they started removing their original fragrances and replacing them with new ones, every once in a while, my legs would itch after a day or two of use. Finally, it got down to only 2 or 3 fragrances that didn't cause a reaction. I went to the store and asked if they had any other complaints. The worst reaction I have is to anything vanilla scented, which is my favorite. Of course, the staff didn't know of any ingredients in the vanilla fragrances that weren't in, for instance, the White Tea and Ginger and Coconut Lime Verbena, which do not cause any reaction for me. Now, almost all of my safe scents are discontinued and every new one I try causes horrible itching to the point I break the skin. So, after 20 years as a loyal customer, I am finally going to have to look elsewhere. I would like to add I have no other allergies Nor have ever had a reaction to any product I have used but this. I can't help but wonder, am I the only one and what the heck are they putting in this stuff that is so irritating??

I'm a big fan of BBW. I know it's a bit expensive, but it's a little luxury and also helps make my guests feel welcome when my powder room has beautiful soap in seasonal scents. The latest collection of hand soaps (not the foaming ones, but the thick ones with scrubbing particles) that we purchased in summer of 2014 were about half the concentration of previous ones. We have older ones still in the house from 6 months ago -- still unopened -- so we used these to compare, and there is definitely more water and less fragrance in the new collection. So basically I am paying double now, since I'm getting half as much soap. Not to mention we would use more bottles (in other words more environmental waste) with the watered down formula. I'm very dis-pleased. Now this seems like more of a rip-off than a luxury!

I had a coupon on my phone and a salesgirl (Sheri) refused it loudly saying, "we don't take phone coupons, you have to have a hard copy coupon". I have tried to find the coupon policy and have been unable to find it written anywhere. I had used my phone coupon in that store (Tyler, TX) several times before and no problem. When all the other customers stared at me, I was very stunned. I think if they do not let people use phone coupons. It should be posted in view!!

Be very careful using the older products the store is selling online and at semi-annual sales. I put on one of their older scented lotions that I bought fairly recently. I know it was older as it's a discontinued scent. Anyhow, within minutes of applying the lotion I felt an intense burning sensation and panicked and hopped back into the shower to get it off ASAP. When I first brought the lotion home it didn't do this but I have had it a few months now. I had shaken it up before I applied it so it was appropriately mixed up. From this point forward I will only be buying the newest lotions and I won't be buying as many of them so they don't sit on my shelf at home too long. I will keep them in circulation from this point forward.

I really love most of BBW products, but in the last year I've noticed a definite change in the quality of their products. It all began when they "reformulated" (read: cheapened) their body lotions and shower gels. They supposedly included shea butter in all these new products and even put a new top on them to indicate the newly reformulated products.

I recently purchased a Wallflower air freshener from Bath and Body Works and it had a strong smell. I unplugged it from the outlet to lighten the room up. I placed it standing up on my living room table and unbeknownst to me it fell over. Well, needless to say, it took most of the paint off down to the wood. If this product can do that, what are we breathing in? It is toxic!

I also have been having several problems with my Wallflower Plug Ins. I purchased so many refills when they went on sale this past year that I have a whole page left. I cannot afford to keep going back every few months to replace the plug ins. I have been reading on this site that many people have the same problem and have notified the stores about it. I don't understand why they cannot discontinue the current plug in and replace them with another manufacturer's product. My question is, now that I will never buy more plug ins, what can I do with all of the refills I have left? Has anyone else come up with an idea? Maybe open them and put them in with potpourri or? Any suggestions would be appreciated. I hate to waste all these refills.

I acknowledge that a majority of the complaints written on this site are about the wallflowers, but I would like to point out that there are warning labels on both boxed and individual bulbs. "Never allow bottle to remain sideways or upside down as the oil will spill... may cause damage to finish surfaces". Now that that's out of the way. I have found a new obsession in BBW products. The picture below is of BBW products I have purchased in the last 45 days. I enjoy every collection from hand soaps and shower gels, to wall flowers and candles, to true blue and aromatherapy. Yes, there are some scents I could care more or less for, but Bath and Body Works makes a great product nonetheless. My house smells great, my car smells great, I smell great and my skin always feels great.

I purchased a product and I'm extremely disappointed with the quality of it. I purchased the smallest bottle of French Lavender & Honey for the simple fact that it can fit in my purse for convenience, however the big bottle would have been a much better purchase. The small bottle for $8.50 is made of glass so after 2 days of carrying it in my purse it completely leaked and finished. Luckily it didn't stain my purse, it just spilled everywhere and ruined a few papers I had. I was very disappointed that it leaked because for years I've been able to carry the big bottle in my purse with no issues but I like the idea of the small one. I hope you can work on fixing the quality of that bottle. It's such a disappointment.

I've had all the same tests and meds you have been and I've grew up around BBW up until I put wall flowers in my house. Only did I experience migraines.

Let me start by saying that I worked at bath and body works and long before I worked there I purchased their products, therefore my opinion is not biased. Anyway, I can't even begin to describe how ridiculous you all are for complaining about the wallflower when YOU'RE the ones not using it correctly. For starters, why would you EVER think that putting something that is open with oil in it down on it's SIDE was a good idea? It never occurred to you that this was going to spill everywhere? It has nothing to do with bath and body works products and everything to do with your stupidity. You don't think the glade ones would damage your varnishes either? Let's be real here. There's no warning label that they could put on the wallflower to prevent stupid from happening, unless they literally put on there "please do not buy if you are stupid and do not know how to use this properly."

I have purchased new ones (the plug in itself) because of new look or whatever, and if I'm lucky they last one time. They are VERY pricey, if that's the case. I can go to the grocery store and get almost the same thing a whole lot cheaper. I will not buy any of their products because they don't last!

I bought a bottle of cologne for my husband for Father's Day during my lunch break. I had it in my trunk, along with a few other items, for about 4 hrs. while at work. On my way home I was smelling a strong smell. When I got home I realized that the bottle had shattered in the box and leaked all over my trunk! At least it smells nice! Interesting that there was no problem with the plastic bottled items, just the glass one!

I received a car sun visor air freshener as a gift. I placed in on my passenger visor 2 days ago when I completely washed and waxed my car for the week. Today on my way to work I noticed sparkly gel on my passenger seat on my way home from work. I used Armor all leather cleaner wipes as I was driving home to wipe it off and my leather disintegrated in front of my eyes!!! I am extremely angry!!! I keep my car in tip top shape!!! I am very meticulous about my car!!! I called BBW customer service and they asked for all my information to forward to customer relations! I may have to wait up to 72 hrs!!! In my web search I noticed an exact same complaint on this site from a Stephanie in Oct 2013! Tan leather seats and all!! I'm furious! I will post the outcome!!

I'm a loyal BBW customer for many years. All the soap we use at my home bought from BBW! Surprisingly, the last time I went shopping from them (last week), I noticed that the hand soap is very light, thin liquid, more watery, not as thick as usual, not as concentrated as it used to be and the scent have faded once you finish washing your hands! That was not the case for all these years! And I'm talking about the deep cleansing hand soap!

I am so disappointed that Bath and Body Works has decided to quit selling the Shampoo and Conditioner that was scented like moonlight path and cherry blossom. The signature series. I used it on my dog for the last three years and ordered it thru the mail because they decided to take it out of the stores. Now I can't even get it online anymore? Why is that? I am so disappointed. I tried the relax shampoo and conditioner, and it has no smell once your hair is dry. Will not buy again. Please, please bring back the signature shampoo and conditioners!!!!

I have a plug-in in our bedroom. Many things I hate about these now. One of my kids, 9mths, pulled it out VERY EASILY!!! Secondly, my husband got it from the baby and laid it on our SOLID WOOD dresser. It was there maybe 1-2mins... it took the varnish off down to the wood grain!!! Any suggestions on fixing a 4-5" spot where the oil RUINED my dresser!!!???

The chemicals in the wall flower has taken the paint and bubbled it off my medicine cabinet. I never had a problem before but in a second bathroom I only have one plug below the medicine cabinet so plugged in a wall flower. Wow never would have thought those chemicals would do that. I wonder what it is doing to us. Mi have them in all rooms. Usually placed near floor in all rooms.

I have also been a loyal BBW customer for years with piles of receipts. I applied for seasonal help over the holidays and was promised hours, etc. All I got was training shift, call in shifts & never was needed.... I worked one day Black Friday. I didn't wait for them to let me go. I quit! Better to be a customer than employee at BBW. No more online or phone survey options! I should have filled the pile of receipts out for future $10.00 Off, $30.00 for future use. My Bad!! Lord knows they need those surveys to let Corporate know about problems, etc. Manager at my local BBW store was and is always smug & said she was elated that the survey system is gone while she watched me make the call to do a survey. Would have been nice to Advance notice. They were doing away with that & what's next the Return Policy?

It is important to remember when using the wallflower bulbs to keep them upright. Once you unwrap the clear plastic and remove the lid, make sure that you are inserting the bulb correctly and plug it into the wall upright. The oil/chemicals inside bulb will eat plastic/counters and wood finish, so be careful! As far as the fumes/fragrance, there is a 100% customer satisfaction guarantee if you don't like the product or you are not satisfied with it. The plug itself has a guarantee of a yr to be replaced. However it is important to replace the bulb before it burns out. It is good to save the caps also. If you get tired of a fragrance you can cap it and use something else. It should not spill if capped properly.

I do like their hand cream, and there is nothing wrong with them trying to improve their brand. BUT I have watched BBW decrease the size of their hand cream from 8 oz to 5 oz to 2.5 oz and now 2 oz. In addition, their most popular scent--Moonlight Path disappeared from the line-up and then so did most of the other popular scents. This started happening about 5 years ago (maybe longer!!) when I called around to the stores in my town to find Moonlight Path hand cream only to be told they were "out of it" and were have a hard time getting it in. Never saw it again. When I asked why they keep changing things up to the point no one can find their favorites anymore, a clerk actually had the nerve to tell me no hand cream manufacturer keeps the same "classics" around for long. That is so untrue.

Sent an email to Bath and Body Works because their fragrances have no scent. Fragrances so mild, the scent wears off before I'm out the door. This is the 2nd set that was sent to me. The original set was returned to the company. Bath and Body Works merely refunded my money with an apology. Their products any more.

Husband put Wallflower unit on kitchen table, leaked, took finish off, down to base wood. Is BBW doing anything for anyone here?

I have been a good customer with this Bath and Body Works for well over 20 years. My little boy just took his first steps in your store. I'm on first name basis with most of the staff and consider them friends. I suspect our problem began when I began making some candle returns and there was a discrepancy over whether I was able to use a store coupon.

I have a small bottle of Dancing Waters hand sanitizer on my work desk. One day it was fine, the next it was cloudy and watery. Has anyone experienced this or anything similar?

For the most part it seems as though we have all agreed to the fact that: (1) The Wallflower Plug has a short life span, to the point in my experience, bulb outlived plug! (2) Bulb can and will leak if plug is laid down or plugged in upside down, has happened! Sideways can also be a problem as the plug prongs can be turned sideways? Not sure why that feature even exists! (3) Bulb fragrance is strong at first and then seems to disappear (4) Bulb liquid can and will eat through paint & certain surfaces if leaked, lifted finish off my wood dining room table! You should know that I am an avid shopper at B&BW; keep on hand at all times hand soaps, Spa Blue, room sprays, anti-bacterial hand gels, fragrance mists, body creams, and yes...the Wallflower! And it is this Wallflower that has me wondering... Am I the only one suffering migraine headaches that could be attributed to this product?

I bought wallflower air freshener at the Bath and Body Works, used it for some time but then noticed its strong smell made me and my husband feel nauseous. So I unplugged it and put it on the table. Somehow it flipped on its side, maybe someone moved it without noticing, and it's leaked. Some of the stuff got on my new favorite shoes... They got ruined!!! Then I put it next to the window. After few days I was cleaning it and noticed that paint got bubbled and melted under that thing, made a hole through the wood.. I wonder what that molecules of this stuff can do to my lungs when I breathe them in...

I have been a loyal customer for years and never had a problem with their products. Looking on here I have seen people have had problems mostly with wallflowers. The correct way to use one is having it right side up, having the bulb upside down or on a coffee table sideways makes it leak in, no fault to the company that is you're doing. You must have the bulb facing up, and if you have a power outage or you let the bulb run dry that can damage the plug in. You also must unplug it, let it cool then put a new bulb in. This is an insider trick. Those plug ins should last a year - anything longer than that is great, anything less than that is either poor quality or mistreating of the wallflower. The photo I am including is a wallflower I have in my home and I've had it for over a year and it works amazing.

I use B&BW all the time and have NEVER had an issue with the Wallflower plug-in of any type or the fragrance bulbs of any type. If you use COMMON SENSE and use the product CORRECTLY - plug them in with the bulb on the BOTTOM, hold them upright (as instructed on the product) with the bulb on the BOTTOM and do not lay them on anything you will NOT have an issue.

Wallflower refills totally ruined my new left top table. I bought the table two weeks ago and the wallflower last week. I unplugged it because it had a bad smell then while I was unplugging it, it leaked out on my hands so iI took some tissue to wipe my hands then I put the wallflower inside the tissue box and I made sure I DID NOT put it upside down and the tissue box was above the dining table mat on the NEW table. I went to wash my hands and when I came back I found it leaked out on the table and after couple hours it dissolved the surface :( and I don't know what to do.

Fragrance bulbs were ok. All organic compounds tend to be corrosive to wood and laminates. I had lavender essential oil spill a bit on my wood desk and look off that finish. I don't like many of the scents.

It totally ruined my nightstand, dissolving the finish to the bare wood into a gooey mess. I'm also experiencing upper respiratory issues from breathing the fragrance. If the substance eats through stain and varnish, what is it doing to my lungs? Has there been any research done to qualify this product as safe?

I don't want to be the bearer of bad news, but it appears that your wallflower is plugged in upside down.

Bought 2 brand new wallflower refills with new holders at Bath and Body Works. Within 20 minutes, all of the liquid had leaked out on my hardwood floor. Money wasted!! Do not buy!

I have a wallflower, just above the bottom part of a console table in my living room and my husband unplugged it and set it on the table because he needed the outlet. Later that evening, I went to plug it back in and realized it had leaked on the wood. I wiped up the leak and it had faded the wood! Then the next evening, my husband went to plug in the other cord and realized it had leaked further than I had thought and was all over the cord in a goopy sticky mess. I turned a light on and got a closer look and it had taken the stain right off the wood!! Now I have a huge mess on my hands and I can't seem to wipe it off... If the crap in those little bulbs can take stain off of wood, what else can it do? Well... my stepmom uses those things all over her house so I called to tell her. She looked around and she has one directly below her medicine cabinet and it had discolored the freaking mirror!!! These stupid things are not safe! I will never use them again..and after reading others reviews of BBW products, I will be pulling all their shower gels, lotions and car fresheners and dumping them too!

I purchased a plug in for the first time today (12/21/13) and was excited to get home and plug it in. I plugged it in to my bathroom, following all directions. I passed by the hall three hours later and could smell the room. I switched on the light and the plug in had leaked all over my bathroom counter top and completed destroyed it. The corrosive elements in the product took off the top of the counter. I have taken pictures and have attached them to this post.

I returned some non-working wallflowers. I was told they couldn't be returned unless it's been less than 6 months. I was not aware of the policy, but still had the nonworking wallflower. The manager made a big deal about the return, loud and rude. I should have been the one loud and rude.

First off, I have been a loyal customer for years but ever since 2012 hit and they got in new corporate management, the scents are not as strong in the body care and the new scents they keep trying to put out are not that good AT ALL, PERIOD! The Halloween line is basically pretty much non-existent anymore, and THIS YEAR sheesh talk about a super climb in prices and again, the scents are not even that good. I used to go to BBW almost 2 times or more a month. Now I barely go because each time I hear of a new scent and go to try it out. I am seriously unimpressed! $3 for $10 on MINI-CANDLES!? 3 for $12.00 on mini travel body care and now the full size body care is up to between $12 for body lotion and $14.00 on body sprays!!! I'm not trying to sound like I'm super cheap, but I appreciated their old prices especially due to us all living in this struggling economy. This store was the one place I could splurge on items and be happy with it. Now... I rarely waste my time there.

I bought my first Wallflowers. Loved the scent, and it came with a night light. Then I unplugged it and put it on its side. When I came back a couple hours later, it had leaked half of the contents on the glass shelf over the sink. The liquid had dripped over the edge onto the linoleum floor, eating through the wax finish and the actual linoleum!! I am glad I caught it before going to bed, as I was able to clean it up and stop the corrosive action on my tiles. Hopefully we can buff it back out. I am also disappointed at losing half the contents. I will go back tomorrow and see if I can get a replacement.....Or return then all! I am a little mixed in my feelings, as I love the scent. They need to put a warning on these things.

Today I went to a BBW to buy some antibacterial hand gels and tried out their whipped shimmer body cream on the way back. I squirted out too much so I rubbed it into my legs as well. At first I was really pleased by how sparkly the product made my legs look, but later, I found out I made a terrible decision to use the product. My legs were very itchy and irritated by the cheaply made lotion. It started to get red and now my legs have little bumps on it everywhere! This is an obvious sign that BBW use harsh chemicals in their products and preservatives. I will never buy from this company again!

I've noticed in the last year when I've bought 3 wick candles that they have some strange chemical odor after they've been burning for about an hour. Most of the candles I buy are suppose to have a sweet smell but that's not what I'm getting. One candle that I bought had Rum in the name and it was so strong that my eyes were burning. I threw it away. It was awful! BBW has made some changes over the past year or two and their candles have gone downhill along with the wallflowers that don't seem to work for more than a few days if at all.

Monday 10/14/13, I purchased a refill for my cute little ladybug car air freshener and put it in that day. On 10/22/13 I drove home from work with no issues. I left my car for 5 minutes while I ran into my babysitter’s house to pickup my kids. I came back to my car and found what looked like a pile of brown stuff on my driver's seat. I have tan leather seats. I had no idea what it was, so I smelled it. No scent. I wiped it up with a napkin and headed on my way since I was in a hurry. It was 71 degrees on this day.

I was all excited, I had just tried the new scents in wallflowers for fall and I just bought a bunch of them. After letting the wallflower run for awhile we unplugged the plugin and laid it on its side. It was on our kitchen countertop overnight. Well it leaked and it was just everywhere. It got on my kids gameboy and melted the bottom of it. It was so sticky and gooey... I tried to get it off and some of it seemed to come off, but it is just a sticky melty mess...then I took a razor blade and tried scraping it off and layers of blue gameboy plastic are just peeling off...I am so lucky it did not destroy my countertop....

Wallflower Diffusers - So incredibly sick and tired of wasting mass amounts of time and money on these defective products!! How can Bath and Body Works ignore the outcry of thousands of unhappy consumers??? How hard is it to find another factory in China that will produce a WORKING version of this like the old days???? Jeeeeez!!!

I'm not sure what has happened to the Bath and Body Works Wallflower units but seems they burn out usually within a month... I'm lucky that I can get 3 months use. I've been buying this product for YEARS and believe it or not, have some of the same units from 7 or 8 years ago that STILL work. Lately (probably for the last year), I've found that they often burn out sooner than the fragrance bulb lasts and that's very concerning to me at $8.00 or more per unit. I have a 7500sqft house so I don't have just one or two units I buy. I literally have probably 10 units throughout my house - I love to change the scents seasonally. People joke about how many fragrance bulbs I have stored in my linen closet (an entire shelf is nothing but bulbs and candles).

I bought some replacement bulbs for the plug-in. One was called "Spring". I plugged it in and the smell was not only overwhelming, but sickening. Went to take it out of the wall and found it had leaked into a puddle on my hardwood floor, the baseboard, the base of a lamp, and the lamp cord. I mopped it up, threw out the bulb, and saw the finish off the base of the lamp was taken right off as if with paint remover. The floor looks all right. But the stench continues. It smells like stale beer all through the house. It's that cheap B&BW typical canned-pear musky floral. We have been scrubbing the floor with detergent and water, and the smell is fading some. Was my husband furious! He put fans in the window and is still complaining. He said he could smell the stuff in the trash can out at the curb.

I have been a loyal customer to Bath & Body Works. I buy many of their products...lotions, body sprays, candles, & their wallflower plugins. The other day I got the pineapple mango wallflower...got it home & could barely smell the scent. Since their return policy says, "If you're not 100% satisfied to return the product", I did to get a different fragrance. So, I unplugged my plug-ins, put them back in the BBW paper bag they had given me & got in my brand new car, sat the bag down on my seat... The oil from the plugins leaked & caused the ink from the paper BBW bag to stain & ruin my leather passenger seat. I was SICK!!

Every time I come in contact with someone wearing this crap, I get migraines, a sore throat, and the worst case of contact dermatitis that takes weeks to be free of. I live in NYC and unfortunately these products seem to be the favorite of teenage girls and people that don't know what a really good perfume is. Why anybody would want to smell like rotting fruit and weeds is beyond me, the fragrance is annoying enough but when your trapped in a small office with someone wearing it and everyone else is reacting to it this says volumes of just how cheaply made it is. I know the people that are buying it are paying a good price for it but the fact of the matter is that the base that is used in making these products is cheap crap.

First off, I am a former employee of BBW. I was there for just a year so I know quite a lot about the place... the good and the bad. I will try to be nice seeing as my parting with the company was not the greatest so there are some hard feelings but I have seen so much on here I feel like I could be some help. So to all you people who talk about products not working or being too smelly (strong), here's my advice. Anywhere you buy a product, it may have a malfunction or just doesn't work. IT HAPPENS EVERYWHERE!

On Memorial Day of 2013, I decided to try out the Forever Red Spray my sister gifted me with. I took a shower and sprayed myself, arms, legs, stomach and neck. The following day, there were a few pimples that I ignored. Later that day into Wednesday, I was a full blown disaster. I looked and felt like someone sprayed me with acid. Doctors said it was one of the worst reactions they've ever seen. Because it was direct contact, I was in constant pain and agony. I went into anaphylactic shock and had to be rushed to the hospital getting an epinephrine shot that left me in seizure state. I was put on every steroid and meds there is for allergic reaction, but unfortunately it had to take its course.

I had a Bath and Body wallflower plug in under my kitchen cabinet over the last 2 years. Today, I noticed directly over the plug in the paint on my bottom cabinet was bubbled and the paint was peeling off. It went right down to the bear wood. Over the last 2 years, I have had lung problems. I went and had COPD done, went to a lung specialist and had to take 2 different meds for constant cough. I recently had a bacterial infection in my lungs. Now, I think it is all coming from the plug in.

I just recently bought the honeysuckle wallflowers and three wick candle. I plugged them in on Sunday...Within hours of plugging them in, I became very nauseous. I didn't make the connection until Friday. I had a terrible headache all week, felt nauseous all week and had a very upset stomach. On Friday, I started to get a sore throat and couldn't taste. I had unplugged the wallflower in my bathroom because it was so strong on Monday, but I had left the one in the living room plugged in. Friday, the light bulb went off when I walked by the wallflower in the living room and instantly got nauseous. I threw all of it out. As soon as the smell was gone, so were all the symptoms. I will not be buying any of these products again...of any scent.

Bath & Body Works has no respect for loyal customers. They employ their stores with petty and condescending employees who pretend to be your friends to your face then treat you like some kind of a thief behind your back. I spend hundreds of dollars in multiple locations monthly, being open and up-front with each employee. They all know me, and each one has accompanied me with several purchases multiple times a week. When I make returns, I seldom take the time to hunt receipts. After all, 100% guaranteed and all, right? No, wrong. I prefer gift cards so I can keep track of my BBW spending. I'm careful never to spend unnecessary money. I mean, what the heck, whether I pay cash or not, all I ask is for a merchandise credit.

I was in the Commerce, GA store (81484) today 5-12-13. I was looking for Malibu Heat. I found it on the sales floor kind of hidden behind a sign. The sales associate said it was not for sale today, but I could come back tomorrow. I told her I lived 45 min away. I left the store with nothing instead of my usual $50.00 order. I have never received such poor customer service. I am a store manager for a major retail chain & this sort of bad customer service IS NOT TOLERATED!

I have recommended these units and buy them for gifts. No more. They are a ripoff. They burnt out in a couple of months and the fragrance doesn't last past the first couple of days. Not sure what they have changed, but these are junk now.

I am so glad others are having their plug-ins just stop working! I love these things, but can't continue to buy new plug-ins. There is no reason for these things to just stop unless they are getting stopped up. I noticed on mine that the top area where the fragrance comes out turns very brown. Could this be a fire hazard? Bath & Body Works should want to keep their image up by checking on these things out and treating their customers a little better if so many folks are having the same trouble.

Bath & Body Works fragrance warmers - I was amazed to see all the people that are having the issues with the wallflower plug-ins that I also am having. I seem to throw so many away more because they just quit working. I have never posted anything like this before, but after going into my downstairs bath and seeing the wallflower (nightlight one) not working, I am just irked! We spend good money on these things. I should not have to replace them every few months! I really am thinking of starting to buy the ones in the grocery store. At least those are only a few dollars. I am very disappointed in this company.

Four of my friends and I were so excited to get a job at Bath and Body Works because we all could use the extra money. They hired all of us and told us if they like us, they would keep us. The only shift all 4 of us and probably the rest of the seasonal people got was the training shift and freaking Black Friday. Seriously! You hired us to be available for one day? None of us received shift after that day and we were sent an email a month later letting us know that we were fired. Are you kidding me? That is no way to run a business and I would like to take that one up with corporate!

I'm not sure what type of marketing practices Bath & Body Works practices, but from my experience visiting the branch on 45th & Lexington Avenue here in Manhattan, New York City, it has been a very bad & disturbing experience every time I visit there. The staff bully the customers who come there, plus when offered promotions and we refuse to take them, they try to make us take them anyway. What kind of marketing and selling practices is that? You can mention the discounts and promotions to us, but then leave it up to us whether to say yes or no. Don't try and make your customers do anything they don't want to do. How dare you?! It's a very negative experience, and they better be glad that I'm still a loyal customer too. From now on, I will not bother to visit any of the branch stores until they improve their marketing practices 100%. From this point forward, I will shop online at their website. It's no wonder why Bath & Body Works has so many negative reviews. They don't know how to interact with their customers properly.

I went to the Bath and Body Works in Sherman Oaks, CA and bought 11 hand lotions. The salesperson put all 11 items in one bag. I was afraid the bag might break, so I asked for another bag and she flatly refused. I told her that if she didn't give me another bag, I was going to return all 11 items so she gave me another bag. Some of these sales clerks need to learn about customer service. Is it going to kill them to give me another bag?

I like some of the three-wick candles but I got small burns on my arm because after you extinguish the candle and light them up the next time, there is black residue left in the wicker. When you light it up, it pops up like popcorn. I have carpet and if a little bit falls on the floor, it's going to create fire. You have to do something about that. Get better wick material or something. Your candles are expensive as it is. I am not getting an attorney now. Just fix your wicker and I will buy.

Wallflower units do not last. I had bought BBW Wallflowers for years and the units had lasted a long time. I recently decided to buy new units a couple months ago. After only a few weeks, the wallflower bulb had the same amount of fragrance. The units were not working. The fragrance is noticeable for the first day and after that, it starts to diminish to nothing. I learned too that the unit will ruin surfaces and wall paint. BBW, please read your reviews and make a wallflower unit that is safe and lasts!

I have experienced several incidents with the merchandise I've purchased from BBW. But because I loved their products so much, I never complained (the oil eating through the paint on my dining table and completely ruining my kitchen counter). But this weekend gave me an entire new outlook on BBW. I visited the store in University in Houston, TX to return some items. Upon entering the store, I was greeted with kindness but that quickly changed when the store's manager realized I had a return. They would not return my items though my receipt clearly stated I spent cash, telling me that they did not have enough money in the register for my return.

Okay, I have read all the complaints and cannot understand how your company continues to stay in business. I will spread the word to all my customers, family and friends to read these complaints and to stop buying from Bath and Body. So many issues, some even life threatening. Your business procedures are disturbing to say the least. The company is racist and hires unfriendly, hateful people. They have a horrible return policy. They do not give consumers the info on the dangers of using their products. Several complaints over the wallflowers causing fires or ruining furniture.

My family, which consisted of myself, my brother, his wife and three kids, and my mom walked into the Bath and Body Works in Katy Mills Mall. As soon as we entered, we were swarmed by employees watching over us like hawks. My brother and his kids were at the display counter looking at the items and a couple of employees walked up behind and whispered "Watch these people. They look like the type who steal." My brother’s kids are very well behaved and we gave no impression of wanting to steal. Not wanting to cause a scene, which we very well could have, we walked out disappointed. We will never return; very sad.

I purchased the Wallflower fragrance at Bath and Body Works a few weeks ago for the first time because they were running a special on them. It smelled really good after I plugged it in, but the scent was so strong that I unplugged it after it had been plugged in for a few hours and set it on the table. Well apparently, you are not allowed to set it on any surface because it leaks and ruins any surface it touches. Needless to say, it leaked on my table and disintegrated it down to the bare wood! The liquid ate away all the finishing and all the paint! It was one of the most shocking things I have ever seen. I can't believe this is something that is safe for consumers to breathe in. There is no warning label that states how dangerous this product is and I have never had this happen with any air fresheners in the past. The product is something you plug into the wall, so you cannot set it upright when you unplug it. There is no safety on the unit to prevent it from leaking. I've called Bath and Body Works and they did not seem surprised by my complaint.

I was given a Twilight Woods body fragrance for Mother's Day. The sprayer stopped working. I took it apart, washed it and finally chalked it up to a defect. Recently, I bought several gifts and got a Black Amethyst for myself. The same thing happened. I love the sprays especially for summer use. However, I'm very disappointed in only being able to use the bottle for a short time. Thank you.

I went into Valley Store yesterday - bad experience. I had my autistic grandson with me because there is no one else for him. I have to take him everywhere I go. It was obvious she was in a hurry to get me out of the store. She sold me the most expensive and stinkiest stuff you had. When I brought it home, I get real bad migraines, so need I say more.

I have purchased wall flowers for years and love the scents. But lately, I have noticed that the oil does not last as long as it used to, and I am replacing them quite frequently. I suspect that they changed the formula to add more alcohol or whatever substance might evaporate faster. Also, the devices keep burning out. I thought it was very interesting that six of the devices I bought on the same day died within a couple of weeks of one another at almost one-year mark. The store would not take them back until I complained to corporate headquarters. In the store, they first told me they only guarantee them for six months. I am now thinking of going for a cheaper Glade or other product very soon.

3 wick candles burn terribly, drown in wax. I have bought at least 15 of the 3-wick candles in the last couple years, since I enjoy many of the scents. It never fails that they barely stay lit due to excess wax. I guess I always hope for a better batch, but it's a reoccurring disappointment. As instructed by their staff, I never trim the wicks and I burn them for a couple hours at a time, so as not to create a small well around the wick that may create this problem. Why can't they get it right? I've heard many people share this same complaint, but their store staff act like they seldom hear of this. The small, single wick candles never have this problem, but they're not as practical for frequent use.

I bought a Wallflower for my daughter's bedroom. It was plugged in and my husband felt it and thought it was too hot to leave plugged-in for long periods of time. I took the Wallflower out of the socket and put it on the window sill. It leaked onto the painted window sill. I noticed that the paint was bubbled up and gooey and the chemicals have totally ruined that window sill paint. I ran with the Wallflower to the bathroom counter top that is cultured marble. I put it on there while I attempted to clean up the window sill (which the paint just rubbed right up when I tried cleaning it up). The Wallflower, in the mean time, continued to leak onto the counter top. It is so potent of a chemical that a plastic green comb started to dissolve!

I have bought several of the 3 wick candles and have found that the wicks are too short and they will not burn or give off any scent. Of the 3 I have burned so far, only one has burned correctly. I still have 6 left. I feel like sending them back. I have shopped at BBW for a long time and have always been satisfied up until now.

I just started buying Wallflowers after my best friend's home smelled so wonderful. The first time I plugged it in, I could smell it the second I entered the room but shortly after, the smell disappeared even with plenty of the scent still left. Today I go to pull the wallflower out to replace it and my wall socket is black as is the wallflower. My mother tells me that they have been known to be a fire hazard but I didn't hear this. So why are they still selling these items if they cause fires?!

I have been buying wallflowers for over 10 years. The last year, I bought 9 and after a couple of months, they stopped working. I complaint at the store where I bought them and the clerk told me very nicely to bring them all back and she would exchange them, no questions asked. I did that and got new ones. Two weeks later, same problem. Not working at all, so I gave up. These items are not cheap. I guess I will try another store and other products, but the wallflowers.

I purchased two candles at Bath & Body Works that were $19.50 a piece. Both are the same size and each has three wicks. They are terrible! They burn for about 5 minutes then one by one the wicks go out. And no, I didn’t cut the wicks too short; I did not cut them at all. Obviously I cannot return already used candles. But when I spend $20 on a candle I expect it to work. I love candles and I always try and buy the best. But these are pointless to even light. I assumed Bath & Body Works would be a great place to purchase candles because I am very satisfied with every other product I have purchased from there! It really is a shame. I just think if you are going to sell a product like this, be sure it works! Thanks for listening! Hope someone can look into this.

I have purchased wallflowers from BBW for over 15 years, people would walk in my house and want to know what "the beautiful smell is." About 1 year ago (11-30-10), the wallflowers no longer put out any smell when I replaced the smelly part.

Before 2011, I did not shop in Bath and Body Works for a year or so. I do not find their products the best quality. In the year 2011, I purchased quite a bit of Spa Blue products, with satisfactory quality. During the holiday season of 2011, I purchased products in their store for gifts and myself. What an insult to return an item. I received a warning after 6 returns. So, I returned or exchanged a few items, amounting to almost $30.00. Two returns items did smell like soap instead of scent.

I went into Bath and Body Works on 12-31-11 in Sanford, NC store no. 081577. I tried to bring back some items I had bought my mom for Christmas. I wanted my money back due to my mom having cancer and cannot handle the smells of perfume. I spoke to a girl named Emily and asked for my refund. I had my receipt for almost all my items and I paid cash money for them. She told me that she cannot give me my money back, that Bath and Body Works do not give cash back on anything. I proceeded to tell her that I was just there on 12-20-11 and received a refund from her, and she pretty much called me a liar in front of a lot of customers, and half of the customers there are my customers in another business.

I have purchased the little size candles for $9.95. I am disappointed that the wick is not big enough to allow the candle to burn long at all. It actually went out in about 20 minutes and the next time I had to pour out some of the wax to have long enough wick. The scents are great but maybe you could consider putting 2 wicks per candle or just making it thicker. Sorry to complain, but I feel bad for spending my hard earned money on something that is less than.

I must protest the practice of discontinuing popular items. I have been reading that I am not the only one that has experienced this. Time and time again, I have gone to a BBW and found out that what I am seeking was a one-time product or it has been discontinued. I have decided that I will no longer shop at BBW. In that way, I won't get attached to things that I can't have. Forget about buying things online. I could not afford that; way too expensive!

I purchased a scent portable and placed it in the vent of my car. On a pretty warm day, the thing leaked down my dash board and ate away the finish. I contacted Bath and Body Works and they sent me a $5 gift card to purchase another one! Why on earth would I purchase another one if it ruined my brand new car?

I have used the wallflower plug-in for a few years without problem, until now. I am very unhappy as the new pumpkin scent has created bubbles on the paint on my wall! This paint was done one and a half years ago, and it was in perfect condition. Now I have a lot of work ahead of me to match the paint and prepare the wall.

They committed fraud on my credit card, charging me for stuff after the date. When I called, they screamed at me and just offered me $25.00 to forget about it.

A representative named Andrea from Corporate was supposed to refund the $16.05 two weeks ago to my Sovereign bank card. I've been on and off the phone for two weeks fighting with these people to give me back my money.

The week ending May 8, 2011, I had the privilege of visiting your store in The Perimeter Mall. It was my first visit to the area. Your employees made me feel welcome, valued and appreciated. I told about your latest promos, as well as products. I politely refused the demo. The entire experience was first class. Kudos to the staff. They are a shining example of what your company stands for. The only reason I did not purchase anything is that I did not have one inch of space left in my suitcase. And I was not going to have my purchase confiscated at the airport.

My husband and I visited your Ross Park Mall store on Saturday, August 6, 2011. It was a very disturbing visit. We were not greeted upon entering. We were not asked if we need assistance. We were not told about your latest products or promotions. There was no demonstration. We were there in approximately ten to fifteen minutes and we were completely ignored. We looked at candles and wallflowers. I asked your employee at the cash wrap if they had any fresh cut lemon candles. I was told that was a summer product and no longer available (the only conversation that took place). I thanked her. I was so disappointed I missed them. She never thanked us for stopping in or invited us back. We were absolutely appalled. I know your company is huge on customer service. That is what bother me most. They were not busy. I love your products and will continue to purchase them. I will never visit that particular store again. They clearly missed the mark that day.

I have been a loyal customer of BBW for over 5 years now. I have never had any issues with their products and for the most part, received good customer service.

There is a survey pop-up, it will not allow you to be honest and give them the rate they deserve, which would be negative. The product is not the problem, it is their way of scalping money from the public. Have you ever noticed that they will discontinue a popular product? It is because they hire non-related stores to carry their product at tremendous price hikes. Check this for yourself and note that they have a link to Bath & Body works site! They advertise they have a product to get you to order other ones. If you order the product, they will send you a confirmation stating item is in stock and then cancel it days later. It sure seems available at 3 times retail price online.

Very very poor Customer Service and business practices! Scamming consumers and hiding what they don't want the public to know. This store will carry an item, get consumers to "love the product" then discontinue it when it is in high demand. I strongly feel that they then sell the "wanted" item at extreme price hikes on line at various stores. These actually have links to Bath & Body works that goes to their site. This is a scam and needs investigation, so the public is made aware of their poor business practices.

Bath & Body Works fails in customer service. This is about Ile de Tahiti, coconut vanilla body butter. I think the store hires sales people to sell the products loved by customers online for enormous prices. I purchased a body butter that I just loved. I then tried to buy some more a couple days later. They had discontinued the item. It was gone and not available. I looked and looked for the product, even on eBay where it may as well be gold. I read the reviews and have seen countless pleas not to discontinue. I was even told to check back. Tell the "team" as I did. This particular body butter has an over whelming demand. It was recently offered online so I jumped to order it, got confirmation of it being "in stock".

Bath & Body Works fails in customer service ILE DE TAHITI, coconut vanilla body butter. I think the store hires sales people to sell the products loved by customers on line for enormous prices. I purchased a body butter that I just loved. I then tried to buy some more a couple days later. They discontinued the item. Gone and not available. I looked and looked for the product, even on e-bay where it may as well be gold. I read the reviews and seen countless pleas to not discontinue. I was even told to check back. Tell the "team" as I did. This particular body butter has a over whelming demand. It was recently offered on line so I jumped to order it, got confirmation of it being "in stock". 4 days later, I received a cancellation, not available. Why would a store discontinue a product that so many want in today's economy.

I bought the Slatkin and Co. ScentPortable product and hung it in my car. In the heat (75 degrees), it burst open and leaked onto my seat. It completely bubbled up the seat material and the entire seat covering is ruined.

The anti-bacterial foaming hand soap is great but the new bottle design is awful the pump sticks and soap comes shooting out at you when you finally get soap to come out. I thought at first it was just the one pump, but every single one I bought that day does it. I am very much considering not purchasing it anymore and that would be sad seeing as I have always used it ever since it has come out. I would appreciate a redesign.

My grandson prefers the foaming soap to the others, so he washes his hands more. That's good. Love their products. Mostly use the shower gels, body and hand lotions and, of course, the variety of foaming hand soaps. Stores are always clean and employees are helpful.

Every time we shop in this store, we sensed, we're not welcome here. We notice white customers were given better service and priority over non-white. We could tell on their faces that they are forced smile and greetings to us. We don't shop here for their "customer oriented staffs" but for their products. But for what I had read from others and experienced, we will take our business somewhere else. We haven't seen non-white worker in this store. That should be a big red flag. I hope this store and other stores that have these type of staffs will be the first one to close when downsizing.

You have some great fragrances in soaps, lotions, shower, and bath products. However, several friends and family members including myself have commented that once we have found our favorites, they seem to be discontinued the next year. This problem has happened twice and is most annoying. Sale post cards are mailed to my home with information concerning upcoming sales you are promoting for the month. In the corner, in small print it states to bring in card to receive $10- off. The offer does not stand out and is missed, so consequently I don't actually read/see it until after I have paid for my purchases. Of course, by then it is too late, the employees tell me.

Me and my friend made separate purchases at Fox Valley Mall on Saturday. Today when we went to the Town Square Wheaton Bath and Body Works to use our 20% off coupon Tami the "store manager" was extremely rude and also had an attitude. She mentioned that we cannot use the coupon even if we return the products and make new purchase. She argued you cannot print coupon off of internet, the coupon needs to come only from the e-mail. She also mentioned not to come to their store for future purchases. This was customer service! We did not buy the products we wanted to buy and walked out of the store. Normally the store managers are helpful, polite, gentle and want more business and knows exactly how to deal with customers even if the store policies are different. But Tami is extremely opposite. She does not have any of the above qualities.

Materials ordered over internet were sent to another state. Coupons were sent in mail and over the internet. It is useless as I have no local access to the only store I can use them at. Take me off your email list and do not send any more of the coupons I can't use. I will be shopping elsewhere from now on.

While walking through the mall with my 3 year old daughter, I was shocked to see 2 window sized posters of a fully nude woman in the windows of Bath and Body Works. I e-mailed and called them to ask them if they could at least turn the pictures inward so my children are not exposed to the pornography but nothing was done to rectify the situation. We love their products but cannot believe their utter disregard for our communities concerns. These photos are hanging in every window of every one of their stores nationwide.

This complaint is about their mailings into our homes. I received a mailing advertising their "New! Body Lotion". Upon opening the mailer to get their coupon, there is a woman sitting with nothing on, just arms and legs crossed. I do not understand or appreciate this type of advertisement. I will discontinue my shopping experience with them until they revamp their advertising ethics. I am spreading the word on this to my family, friends and churches.

I purchased a Wallflower air freshener from Bath & Body. The label states to have a 12" clearance to avoid discoloration on surrounding areas. The wallflower did not caused discoloration, it caused my cabinet to bubble. Michelle ** stated to me that they cannot list all damages on a little label. I feel the word damage would have covered it all. The word discoloration only covers one specific damage. Bubbling and discoloration are two different outcomes. My white kitchen cabinet has a big bubble on it from the oils in the unit.

I purchased the orange sapphire the day before Easter. I took a shower two days ago with this orange sapphire. The following day, I broke out with blisters and rash all over my body including my face. I happened to look on the back and saw all the chemicals and ingredients they dump into their products. I did some research and found out that those chemicals are what cause me to break out and I had some of my other friends complain about it too. They should make their products safe for people who have sensitive skin. There is no need for them to dump all kinds of chemicals in their products when they could use all natural ingredients.

My daughter noticed that the outlet cover was melting in my foyer area. When I pulled out the wallflower unit I noticed that the paint was melting. This risky issue could have caused a fire in my home. This is a risky product.

I have many electric (plug-in type) oil diffusers in my home, mostly gifts from my kids. I have been using these for several years without incident, until yesterday. In one room in my house, the wall switch and two outlets stopped working. Nine of my breakers were tripped so my husband decided to change and replace the wall switch and both outlets. When we got to the outlet, which I always keep a diffuser in, it was completely burnt and the wires inside were burnt up as well. I don't know how we didn't have a fire. Since this outlet was not used for anything but the diffuser, the diffuser had to be the source of the problem. Needless to say, I have removed all these diffusers from my home. It is just not worth the risk.

Shannon from the Northtown Mall in Spokane, Washington helped me in the transaction. A friend and I were shopping during the semiannual sale. When I approached the counter to check out, Shannon kept asking me questions, like "You didn't just bring these in, right? You aren't asking for a refund, are you?" My reply was, "No, I actually want to purchase them. " She then said, "Oh, because you people don't usually shop here." I said, "Excuse me?!" She said, "Oh, um never mind, I meant something else. Will this be cash because I need 3 pieces of ID if it's on a credit card?"

On 1/29/10, I sent the following email complaint to Bath and Body Works customer service: I have been looking at products listed as clearance items on the website. I first saw the True Blue Morocco line on January 4, 2010; when I added 4 tubes of scrub to my shopping cart, but I did not check out. I checked back again on January 23, and found that the items were significantly discounted, so I added a few more things to my shopping cart. Still, I did not check out, because I went to check in the store to see if the products were available there. I figured I would save on the shipping that way. The sales associate told me the line is no longer offered in the stores, it is a discontinued collection and that is was probably only available on the website.

Last night my boyfriend and I were shopping around the Bath & Body Works in the Woodfield Mall, I am a seasonal associate for Bath & Body Works and I absolutely love it. I received many customer compliments in my store this past Holiday Season so I thought nothing of it when I went into the store in Woodfield excited to use my 20% off an entire purchase that was given to me from a previous purchase at my home store. I planned on purchasing several of the new hand soaps that we just launched yesterday 1/18/2010.

My husband and I went to the Bath and Body Works at Willowbrook on Saturday, January 9. At that time the Aromatherapy body wash were on sale "buy two get two free". So I picked up 4 and one small candle which I was told was not part of the sale. The saleslady who told me that the candle was not part of the sale rang up all our items. We left our line and then my husband checked the receipt.

I went into the Concord store on Jan 9th to check out what was new in the semi-annual sale. I saw a product in the 50% off bin. A clerk came over to hover over me and I told her I had bought that product a week ago at 75% off. She went to the store manager and the manager came over to me and stated that product hadn't been at 75% off and she herself had just placed it out Thursday. I don't care what she thinks I was there on 12/29 and the clerk came and dumped a whole box of this product in the 75% while I was shopping.

I had a Bath and Body Works cucumber melon wallflower in my kitchen outlet. In November 2009, I went into my kitchen to start dinner and saw smoke literally pouring out of the wallflower. I grabbed a towel, put it over the wallflower and pulled it out of the outlet where it lay on my kitchen counter and continued to smoke until it cooled off. Nothing was wrong with the bulb, it was screwed into the port properly, it was not cracked.

I, my sister, and a girl friend of mine went to Bath and Body Works to shop for Christmas. We were there no longer than 30 to 45 minutes, and my stomach started hurting. There were 3 associates working that day, and two of them were checking customers out, and one on the floor. So I went to the front to ask them if I can use the restroom. And one of the associates said that they don't have one. I said ok. Then it wasn't a few minutes later when two white women asked to use the restroom, and the other associate let those two women use the restroom.

I went shop at Bath and Body Works on Christmas Eve and I asked them if I may use the restroom and one associate stated that they don’t have one and I said it was okay. About the next few minutes, two white women asked if they can use the restroom and they let them so. The associate told the other associate that if they are going to let them use it, they need to form a line. By that time, I was so mad so I said that I am not standing in a line when I asked first.

I went in with my fiancee… happy, hoping to find a gift for someone, and also hoping to get my employee discount (I work seasonally for another store location). I was followed all around the store. I was insulted by the way they watched me as if I was going to steal. And BTW I mentioned nothing of my working there, so I know the techniques they use when they are suspicious, like handing you a bag, asking you tons of questions at every stand you go to, etc.

I went to return a gift and was informed of the terrible return policy. A friend purchased me a gift there and used a Visa debit card. Unknown to my friend, I can't use the products at Bath and Body Works so I just wanted to return the gift. I presented the item along with a receipt. The clerk informed me that all that can be done was a store credit or credit back to the Visa card that was used. The clerk told me that no cash could be given. I explained to her that I didn't make the purchase so I didn't have the Visa that was used nor did I want or could use a store credit. She then said to me, "Well I guess you will either have to come back with the correct Visa card or you are stuck with our products." Wow! Well, my friend who gave me the gift does not reside nearby and I don't have access to the Visa card. So I guess I am stuck with a gift I will not ever use from a store that I will never ever patron again!

I bought 4 1-ounce bottles of your signature lotions "White Citrus", and 2 of them had clumps in them. I have the UPC code of one of them. I unfortunately gave the other ones to people as gifts. I have a UPC code of 637293602598. I have been a big fan of your products for over 10 years, and this is a first.

I recently bought a Wallflower pluggable fragrance set from Bath and Body Works during their semi-annual sale. I came home and put it in my bedroom hoping to get a nice fragrance all day long. But instead, it filled my bedroom with this smell, which made feel nauseous and I had watery eyes. I opened the window in my room thinking it must be something else, but still I felt the same. Now everything in my room smells of it. My bed sheets and clothes, and even my hair. Even when I go to work, I get that lingering smell from my hair no matter how much perfume I use. I removed it the same day from my room. But I still have that nauseous feeling.

I am a frequent Bath and Body Works Consumer. lately I have thought of finding new fragrances elsewhere. My time is fragile. I was in the Mall of America Store, the larger of the 2. This particular store sells more specialty products than other BBW stores. About a month ago I was there and asked questions about a certain acne product that is higher priced than most retail store acne products. I asked many questions including what their return policy is. I was told that they guarantee all their products 100% and if it did not work for me than I could bring it back. The BBW host even stated not to worry, even if the product was empty they would still guarantee this product as I explained to her that I need something for my back and chest. I paid for this item at around $38.00.

I was in nanuet mall shopping and I always love to go to that store because all the girls there are so helpful and friendly. they make me feel comfortable shopping. the reason for this email is because I was shopping there on wednesday 7.9.08 and there was a woman by the name of ellen whom I think is a manager because I've never seen her before, if she is a manager she is very unprofessional the whole time I was there all she did was demand the girls to do things, and her tone of voice was ridiculous. you would have thought these girls were 4 or 5.

I purchased a wallflower from Bath and Body Works; they are the scented oil dispensers that are plugged into the wall. I sat it down in its upright position, and it must have been leaking. YES THEY LEAK! A GOOD PRODUCT WOULD NOT LEAK! It leaked on to my BRAND NEW cherry bedroom furniture, and when I wiped it off, it had eaten the finish off my dresser! It left an indentation the exact shape and size of the wallflower's bottom piece. Mind you, it was only on the dresser for a matter of minutes, and like I said it was in the UPRIGHT position. I contacted Bath and Body Works to file a complaint as well as to investigate if anything could be done to rectify my situation. Upon speaking to a woman (Gigi), I was informed that I am not the first to have this problem. She offered me a gift card for $25 and a replacement wallflower! What would make her think I would chance my belongings again with this product is beyond me!

I would love my 10.00 back.

I was counting on these hours as I have bills to pay. The company was not understanding and did not want to work with me at all. I just want to work the hours I was promised

connnie the store manager from the store kicked me out and told me i was no longer welcomed in the store. The associate that was present of this happenng her name is erika and she said she would gladly testify on what connie did. I was humuliated and embaresed in fornt of other customers, friends and associates. I know that company policy states that noone is allowed to kick a customer out of the store. this accoranced happend on Jan/07/2007. Connie was rude and inconciderate of my feelings.

I received a flier in mail with Dr. Wexler coupon products. The product coupon was for MMPi 20 skin regenerating serum and other trial offers. Expire 9/24/06. Last week I stopped into the shop, however, they had not received the products offered

I purchased the Bath & Body Works car/auto air freshner. I read the directions and attached the air freshner to my cars air vent. And it almost insistantly leaked all over my car. First, It ran down from the vents and onto my console and gear shifter and into the cup holder. I pulled over and tried to wipe up the liquid which had an oily consistency. As I gently blotted and wiped the material of my car started coming up. Literally peeling back...

For a store manager I expect a more professional attitude. I have never seen had a sales person treat customer's with the level of indignation I saw in her. While I was looking at the body wash selections she actually told me to hurry up or just leave. I was only looking for 2 or 3 minutes. Just an unprofessional and nasty person.

I purchased a neck warmer from B&B in December 2003. It was in a plastic box minus the cardboard bottom. After heating it per the salesladys directions (2 min.), my microwave caught fire. Yes, fire. I then noticed the metal zipper under the material. I called your customer service number and spoke with the rudest man, Mike. I explained the story to him. He refused to accept the fact that I had purchased the warmer without the cardboard label/bottom even though, at my request, he had one and saw it was indeed possible (for even a 2 year old) to remove the cardboard bottom.