Bath & Body Works Reviews

I have read quite a few reviews on how dangerous the scent plug ins can be for your pets. I have pets that I love dearly and nothing I do not care how good they may smell is worth me going through the trauma that these folks did. Losing a pet because of this! I would really like to hear what the company has to say about all this! It is very scary! I have not seen one response from the company yet addressing this issue! Please say something. I cannot believe you would risk the life of any living thing just to make some bucks!

I bought a tonne of stuff from Bath & Body Works on Black Friday weekend. It was supposed to arrive on 10th Dec and on 4th Dec they mailed me saying it has already been shipped. 10th Dec passed and when I checked the tracking it said it'll be delivered on 11th and that it was at the facility. It wasn't delivered on the 11th. I contacted customer service by mail and haven't received a reply. I tried tracking it on the UPS site and now it doesn't have an estimated date anymore. The customer call center thinks it's best to wait. After almost 3 weeks of waiting this is highly unreasonable and very inefficient. Not the product but the online shopping and delivery system is just painful. I am still awaiting my parcel which I'm not sure might even arrive.

I bought three different transactions. When I got home I realized I was missing two items. I called the store and talked to a manager who said to bring my receipt and she would give me the items. I said I could not come until the next day due to the weather (it was raining cats and dogs). She said it was no problem. When I went back the next day, I spoke to another manager, gave him my receipt and after 5 minutes of waiting he came back and said he watched the video and I got all of my products and that I must have been gravely mistaken and if it wasn't against policy he would bring me back and show me the tape. I left the store and called customer service. Once I got a store representative (they have online and store people) she said that the policy is once you leave the store you are responsible for your items. I said that is not sufficient and I wanted a manager.

There is no way I could tell the repeated bad experiences I have had both in the store or online with this company in just 3 weeks!! I have spent well over 350.00 $ That should have been much less. I am on a fixed income and they never once applied my coupons that they took... 3 times I got home with wrong products!!! When I explained to the manager what had happened, I got, "Oh I’m sorry here is 3 more USELESS coupons to use when you buy more stuff!!!" Then 2 days later the lotions bottles I paid full price for at 12.50! Go on sale for 2.95!!! I am DONE with Bath & Body Works!! I left out that they sent me to go fetch products to get prices. While they stood behind the counter talking... And I am searching the store!

I have been a loyal customer for 15-20 years. I am done. All of the body sprays have been watered down to the point of uselessness. They literally disappear within 10 minutes of use. The body creams still soften but the smell is nonexistent. The wallflowers no longer work after the first day. Save your money for Yankee Candle and Ultra if you are tired of being ripped off by Bath and Body Works.

To make a long story short I looked online and saw where people were talking about returning their wallflowers because they just stopped working. So I called customer service and I spoke with several people and they all told me different things. One lady I spoke with said that I could take them back to the store. I tried taking them back on Tuesday and was told I would have to buy new ones because they only last for two years. The cashier called customer service and explained the situation and they told her not to take them back. I go out to my car and call them myself. I spoke with a man that stated they were supposed to take them back and he would give me an e-gift card in the amount of 50.00$ within 48 hours which is today. He also took my complaint. My issue is that everyone should be aware of their store's policies and procedures. They should also have a way for complainants to know what the status of their complaint is.

BBW does not sell direct online to Canadians. I recently had an accident and am left with a fractured back and unable to attend the store for XMAS purchase. Tried to order online and was shocked at checkout that it was in US funds equaling more than 40% higher cost than in the Canadian store. When I called the Winnipeg Store, the clerk was short and said there was no possibility I could order direct from them, I had to go through the US website at the higher rate.

I went to purchase online. There was a code for 20% off. Before the code the shipping was 5.99 and the total came to $19.79. Then I entered the code and it deducted $2.40 and now shipping was $9.99 and the total came to $21.55. Please explain to me WHY shipping changed by FOUR DOLLARS and you actually deducted 20%... Needless to say, I did NOT buy this and B&BW is ripping people off. I've been a loyal customer for MANY years... Buh Bye.

I purchased 3 wallflower plug ins and 5 snickerdoodle scents (one plug in for each floor of our home) two and a half weeks ago. Within one week of plugging the wallflowers in my son had a terrible, deep hacking cough. He was put on a round of steroids. Then within days of his appointment I was at the doctor with what they called respiratory distress and put on steroids, an antibiotic and an inhaler. One of my daughters also started with a terrible cough. She has also been seen by her doctor. Two days ago it dawned on me that the only change that had taken place was the addition of the wallflowers. I removed all of them from our home and opened windows to air my house out. We are all improving my children’s coughs have almost completely stopped. I will never use wallflowers in my home again and greatly caution others who are considering purchasing these items.

I’m disappointed in the loyalty=coupons system. This is my third candle day year and I received zero coupons to stack for the big day. I won’t go back again. As for lotions I’m moving towards Lush as they are adopting plastic free packaging. I have some scents from Bath & Body Works that will start making my nose close up and spark allergies because they are so intense. I purchased Dream Cream from Lush and it cleared up my eczema. You will not find a product that’s good for your skin at Bath & Body Works. It’s all about the fragrances. Go plastic free. Go green.

I've been a customer of Bath and Body works for almost a decade now and it's the first time I had a problem receiving my order packages. I called Bath and Body works to get an explanation from them and I was told that it's not their problem and asked me to call local post office instead. I've been dealing and still waiting for my package for over 2 weeks now. Very disappointing. Why do I have to call people to search where my package went? So much for paying shipping and handling. Bath and Body Works customer service wasn't a help either.

I’ve been using their products for many years. Recently, my hands had been itching terribly and I could feel little bumps forming on my hands. On the palm side of my hands and fingers, I got multiple small blisters that formed together into larger clusters. Not only did they itch really bad, but my hands looked horrible. I’d used the body wash, the spray and the lotion in Amber Blush. I’d also used Endless Weekend lotion that I kept in my purse and on my desk at work. In addition to the blisters, my hands were really inflamed (pinkish/reddish color, and they were burning. I had to use a very powerful steroid ointment that was prescribed by my physician in addition to taking allergy meds to help calm my symptoms. I did not have this issue prior to them changing the formula in their products. I now have a ton of body products that I can no longer use. I’ve had no known allergies up until I broke out from their products.

I am very disappointed in the Wallflowers. I can't smell them at all. I can smell Glade plug ins. I will not be buying this product anymore, waste of money. They use to smell very strong, but know I think they are not putting the same amount of oil in the Wallflowers.

Ok so I decided to try a new shampoo and went to Bath & Body Works. I was actually a little disappointed that I found out it leaves my hair really thick. Whenever I use this to shower, my hair immediately gets thick and is really hard to wash, probably since it’s a 2-in-1. But it left my hair really thick during the shower and after, I already broke a comb trying to straighten out my hair and I’m just wasting my money! And I’ve been shampooing my hair for at least a week and still no difference. Again, pretty disappointed and I would not recommend this to another person/friend.

Just left the Bath & Body in Commerce, Ga. There’s the usual sale for buy 3 get 2 free. And of course, the item of higher cost is supposed to be charged. I asked the cashier if the items were prorated (the bs reason they gave me in Danville, Va) or were they actually honoring what the sign by the items stated. She said, “whatever the sign said.” She rang up the items and lo and behold all three items were charged. I told her this was the same foolishness that happened in VA so she asked her co-worker who tried to give me the same spiel that the cashier in VA gave me.

I made an online purchase on Black Friday for home fragrances. Good deal but 3 get 3 free included a free tote bag with a $30.00 purchase before taxes. Well I made that requirement and I added promotion code and it said, "You are good. Proceeded to checkout and completed purchase." Nowhere did I see it asking for promotion code to be added again and why should it since I already added to my order. Well I followed up immediately with customer service and was told I had to add at check out. I explained that there was not a place that I seen asking for this and again why should it since I had already added to my bag? They could not help me so I lost out on my free tote bag. I have purchased many things thru Sephora and Ulta and never had an issue getting any promotions at checkout. So beware ordering online with this store. They might rip you off like they did me?

I think Bath & Body Works thinks their customers can’t do simple math!!! HOW IS YOUR BLACK FRIDAY SALE A SALE AT ALL!? Last week their candles were $12.95 for one... If you were to buy six the total is $77.70. Their CRAP sale is buy three candles for 24.50 and get 3 free... $73.50 is that price so you only save $4.20!!! IT'S NOT A SALE AT ALL!!! SHOP AMAZON FOR SALES!!! No longer a customer at Bath & Body Works and I’ll spread the word of their NON Black Friday sales!

If you have coupons, only one promotion code will work. So they send you multiple coupons in the mail and also a coupon for a free gift that is good online but won’t work if you apply a 20% off code with your order. So you can’t even get a free gift. And if they have a special online with $2.50 for hand soaps which should automatically be applied at checkout, you still have to put a code in to get that price. No sense in ordering online as they have “old school” technology!!

I always thought the store was a joke with the "if you buy this you get that" or "if you spend this much, you can get this much." WHAT A SCAM!!! BUT Now, I plugged in a wallflower, after two hours the house was fully engulfed in pine smell. Then I saw a puddle under my dishwasher. I told my husband the dishwasher was leaking. As he went to inspect it, I noticed the wallflower I had plugged in two hours before was empty. I then told him that it was the wallflower that had leaked across the counter, down the dishwasher and on to my hardwood floor.

Shopped easily online, no lines to wait at stores, great sales on liquid hand soaps, great holiday and brand scents, very fast delivery. I will shop online more often. My relatives and company absolutely love your hand soap scents... Thank you again for your great products.

These are pretty nice. There is all sorts of scents, but I like to go with the sweet and spiced scents. They last about 3 weeks. The night lights on the scent diffusers work great, and they are perfect for bathrooms, bedrooms, and hallways. I would recommend the double sided diffusers for larger rooms.

These do smell amazing but my husband had an allergic reaction and was sneezing constantly until I got rid of them. I also have cats and my oldest cat was vomiting constantly. It's a shame because I really loved the way they made our home smell.

This is a great, and relatively expensive lotion that my sister buys me each year as a gift. I don't want to bug her for the order number so I couldn't complain on the company website. It is stupid for a company to sell a lotion that does not pour in a 'pump' glass bottle where, if the cap breaks, the lotion simply will not come out. Rather than go through the expense of return, please consider providing this lotion in a jar with a screw-on-lid rather than a pump cap. It is just too thick!!

A lot of people have been complaining about the wallflowers, but for 2 years now I haven’t had any negative side effects. I'm only using one at the moment for my bedroom. My cat and I sleep in here every night and neither of us has had any issues as of yet. This doesn’t mean that I won’t anticipate it though. I haven’t noticed any formula changed either in the handsoaps or lotions or body shower gels, though I’ve only been using them for about 5-6 years, so they may have changed and I’ve just never known. I’m 20 years old, and I live in a nearby town from our closest Bath and Body Works. Currently, I go to Vidalia Georgia to shop there, and I have never in my life had bad customer service! We go there about 2-3 times a year to pick up holiday or season soaps, small Germ-X bottles, and body scrubs. Once a year I may pick up some perfume or lotion.

I used the stress relief and sleep lotions at night before bed and noticed that the nights I used these lotions I had nightmares. I was not sure at first that this was the cause until I kept a journal for two weeks and I discovered that the lotions was in fact the cause. I have used these lotions many times over the years and it never had that effect before so I really puzzled. Where the ingredients in these lotions changed recently? Signed disappointed.

Have used scent bulbs for years. One unit was empty so I went to change it but noticed a sticky, brown substance leaking from the bottom of the wallflower(??). Not sure what it is but it ruined my hardwood. (Awesome thanks). This is the first time I experienced this in my years of use so I questioned whether it was the product or not. I wiped the brown sticky residue away and plugged it back in (with a paper mat below it this time) and sure thing, after a few days the brown residue was building back up. Thankfully since I was monitoring it I caught it before it started dripping onto the floor again. Clearly a weird defect within this product. Overall my opinion is just that these things could be so much better. A different company should sell a superior product. These seem cheaply made and I’ve had a pretty inconsistent experience.

Package labeling on the wallflower refills is incorrect and misleading. Bath and Body states that the refills 'lasts for weeks AND weeks,' but they only last about 2 weeks. The use of 'and' on this label infers that their product lasts for 4 weeks. I recently purchased about 10 refills in different scents. I've tracked them on the calendar and so far, none have lasted more than 16 days. That means, for every dispenser I have, I have to replace the refill twice monthly. It would not be so bad if the product were not so ridiculously overpriced. I contacted the company and they apologize that I am unhappy, but make no apologies for the mislabeling. The product works pretty well, but I can't afford to spend that much money on air fresheners.

My husband plugged in my Wallflower upside down for a matter of seconds, it dripped out (fast) and ran over to our Garmin Pro dog collar... and literally ate through the plastic! Now our 300.00 transmitter has a giant crack down the middle and the rubber/plastic is peeling off!!! Won’t be purchasing anything from that store EVER again! If it eats through hard plastic and rubber what in the world is it doing to us as we breathe it in!

Typically I love Bath & Body, but my recent experience with the plug in room scents have me beyond disappointed. I purchased 10 refills when they were on sale last and none of them work. I won’t be buying them again.

How can I find out what is used to make the wallflower scents? I've been using them for a while but lately I feel like I can taste them... I have a soapy taste in my mouth, if I unplug them, in a few days it goes away. I feel like this is a real health issue.

On 6/12/18 I placed an order online and received it on 6/19/18 and the following is what I found when I opened the box: 1 pump was broken and soap was leaking out inside of the box; 3 caps were not on tight and soap had leaked out of them; 1 pump itself was not locked down and it was dripping soap out of 11 items ordered. I contacted customer service on 6/19/18 and to this date no one has responded to my email. I have been buying Bath & Body Works products in the store for 8+ years but this is the first time I have made an online purchase. This is not the way a company should do business and I have seen the same complaint from others.

I bought a 3-wick scented candle from their website a week ago and have now received the package in the mail. When looking at the receipt, it shows that I was charged $20.49 total. But when I checked my PayPal account, they took $28.17. Furthermore, when I received an email with the tracking number, the site (Landmark Global) said that they could not find my shipment. I am very disappointed with Bath & Body Works and will not be shopping there ever again.

Recently purchased more lotions from Bath and Body Works. When I was there, I asked if they had changed their formula as the lotion didn't seem to smell or hold the smell as it usually did in past. I normally bulk up on products when I can but had recently ran out. I got home and tried the lotion and as I suspected it basically didn't have any smell. It appears that the formula has changed and they have gone to a "fake" formula perhaps to save cost on production? Not sure but very disappointing. When I returned the product I wasn't even asked if there was a problem. That too was disappointing as they use to be a reputable company with great product and service.

I’ve been shopping with B&BW for 5 years and never had a problem, until I ordered recently during one of their sales and they shipped me leaking and unsealed product (Gentle Foaming Hand Soap). Anyone can attest that every soap is in the “locked” position and has a plastic seal so you know the product you’ve received is new, unused, and untampered with. But after waiting an extra couple of days for it to be processed and shipped, which I can forgive, I know they must’ve been busy. I don’t mind waiting a little longer for my order to be right. But my order was awful when it finally did arrive. The box was nearly destroyed, there was very little paper in the box to protect my product and ALL of my soaps were unsealed. One was leaking all over the rest and had seeped through the box. The product was half gone by the time it arrived!

After reading about the experiences of other people, it made me think what I experienced was not just “in my head”. I’ve used BBW products for as long as I can remember. 15+years. The current bottle of bath/shower gel I am using, makes me feel like something is in my skin as I apply it.

BBW has frequent promotions of buy 3 get 2 free. I don't know exact promotion, but if you shop here, you will understand. When they have these promotions, I usually buy many items to take advantage of the "savings." I have been using BBW products for over 25 years and did not used to have these issues. Less than a year ago, I returned some rancid body lotion to them and they let me exchange it for the same product that wasn't rancid. I also bought a bunch of other products due to the promotion.

I have been using Bath and Body Works Wallflowers for a couple of years, I recently bought Watermelon and Lemonade scents for my plugs. I have been sick with bad headaches for 4 days and last night I noticed my cat sneezing and hacking. I took him to the vet this morning and he has respiratory irritation. The veterinarian told me to get rid of those air fresheners! I plan to take them back with my receipt for a refund today! THEY COST ME A VET BILL!

Poor quality and ingredients change in their body soap products - Has anyone else noticed a drastic change in the quality of Bath & Body Works body soap? It has always been my fave but in the last year or two it has changed a lot. It takes a good 4-5 times more soap to get a little lather and the lather last only a few seconds and breaks down (means you have to pour even more on), the scent is almost non-existent. It use to be more rich, enough so you could shave with it. Now it is like slightly thick water.

I am a government employee at a Federal agency located in NYC at 26 Federal Plaza; I often go to this store's East 23rd st location after work but on occasion I got outside of work. Whenever I shop at this store and I am not dressed in work attire I am scrutinized and treated like a thief by your door security. I have been targeted and followed throughout your store which obviously makes me simultaneously uncomfortable and angry. After a few times of this happening I reported it to the floor manager who assured me it wouldn't happen again and the security staff would be spoken too.

I have used the wallflowers intermittently for years. I don't always use them but I have used them in several areas of my home at one time. I always installed the bulbs properly and have not had one leak but I have seen a few leave residue on the wall. The main thing is that I recently moved and so I pulled the wallflowers out during the holidays and even bought a few new plugs to go with some of the scents I had stacked up on during a sale. Well all winter including Christmas day, I have had the worst sinus headaches. I went away on business for 2 months and came home in March to continue to experience the worst headaches. I didn't know what the cause was but one day recently all of the plugs that I was using ran out and I left them empty and just unplugged them and sat them under the sink.

I purchased 1 gift set but the cashier charged me twice. I went back to the store but was told since the lady who double rang me wasn't there, they couldn't confirm if it was true or not. I emailed Bath and Body Works but was told I'd have to call. (What is the point of their email then?!) I kindly explained I was born with a speech impediment, so calling is not possible for me and asked if it could be fixed through email. They have ignored my emails since. Bath and Body Works is a horrible company. I can't make my speech impediment go away to call! It's like asking a crippled person to walk. It's not possible. It hurts. Worse they won't even respond. I have wasted gas going to the store 2x since for nothing to be fixed. You've lost a very loyal customer.

Sent me a smashed candle. When I called to report it, only offered to replace it with no offer of anything for my bad experience. When I asked about expedited shipping for the replacement candle, my request was refused. Took a week to get replacement candle. Placed another order. Now 8 days later and still haven’t received. Went online to track order. Order wasn’t even processed until 4 days after I placed it. I shop online because I am disabled, but will try to get to retail store from now on. Just not worth it!

The product is faulty and dangerous. There are no warning labels. I also noticed having difficult breathing. I dont know what they put in their product but buyer please beware. I will never buy from them again, attaching photos soon.

Our daughter was suffering from a skin rash for several months which caused our family extreme stress. We spent much time & money to figure out what was causing the rash. We finally figure it out that it e was the "Hello Beautiful" shower gel that we bought her for Christmas that was causing the rash.

I had THE BEST customer service experience with Bath & Body Works! I placed an order and my shipping info said that it had been delivered but I didn't receive a package. I called the online order customer service number and I spoke to Rebecca who is probably the MOST helpful person I've ever had the pleasure of dealing with out of all the companies that I've had amazing experiences with. It turns out that I inadvertently switched the last 2 numbers of my building number around which is why I didn't have the delivered package and she was still willing to refund the amount for that order and she placed a new order for me. The customer service quality in stores has also been equally amazing. I've been to locations in quite a few different cities and never have any issues with employees, not being helped, or using a ton of coupons.

I have used Aromatherapy Lavender Vanilla and Eucalyptus Spearmint for years... exclusively... and have given for gifts repeatedly. No more... the new formulas are not pleasant, soothing, or refreshing... actually make me itch. Why can't companies leave well enough alone? No one could come close to the products as they were. Now, they have been ruined with someone's well meaning, but totally unnecessary meddling ambition... For improvement? Or increased revenue pursuit? Doesn't matter. I'm done... and will seek reimbursement for the last batch I bought. So disappointed!!! How could you!

I have purchased the Wallflowers for years. I have always enjoyed the scents' stress relief, orange ginger and lavender. I could smell them as I was approaching my front door before I even entered and would always receive compliments on how nice my home smelled. For the past year the bulbs only “throw“ the scent for a day or 2. I have 12 diffusers in my home and can only smell if I am standing on top of them. You have changed the formula and it is very weak! Please go back to the old formula. Many of my friends have made the same comments. I will not be purchasing these any longer. You have lost a 15 year customer.

The products are great but my orders are ALWAYS a MESS. The problems are order information such as complete invoices & online account access and shipment care on my orders. Items are NOT packaged properly - boxed wallflower refills & wallflower plugs often come damaged because they are not protected from heavier items such as body creams. It is IMPOSSIBLE to return something to the store when the invoice has 10000000000 as the order number but you are guaranteed a store return. Online representatives are VERY helpful & WILL correct an order problem. If you need help with invoices - FORGET IT!

I visited the Robert Exchange Augusta Georgia location store with the intent of returning one product, but caught my eye on something else. I requested first hand, return and refund the first item and let me start anew with the second. Simple enough? No, unfortunately, the salesperson "Sherry" did an exchange anyhow and said she could not reverse it. She was adamant of saying it's finalized and attempted to verify why she believes an exchange is better and questioned why I wanted a refund.

I recently started ordering Wallflowers from B&BW Online. The first order I got, I ordered Cinnamon Stick and they sent something AWFUL smelling - very musky - but labeled Cinnamon Stick. I took it back to the store, which happened to be on the day of some stupid candle sale, and the employees refused to help me - they said I could wait in line, which was approximately 45 minutes or come back another day. I did come back another day. I then ordered the Cinnamon and Clove Bud Wallflowers online and realized the ripoff. First -- NO WAY does it cost $5.99 to ship two or 3 2-pack boxes of Wallflowers. No way. I can get giant boxes filled with stuff from Kohl's or Amazon for nothing, but this little box is $6?! Secondly -- it takes 2-3 weeks to show up! Thirdly -- by the time they arrive, they are leaking all over the box! Fourth -- Sales tax: I live in Wisconsin where my sales tax is 0.051%.

These little bottles of spray horrendously affect air quality. I have never before in my life not been able to catch my breath, but when my housemate used these I experienced what I imagine asthmatics suffer, and could not breathe in. I have been exposed to many air care products, but have not experienced anything remotely similar. My husband gets blinding headaches upon entering the house when they have been sprayed. Another friend, a true asthmatic, has had her asthma triggered by these sprays. They seem incredibly toxic.

After using the men's Suede Body Spray it caused a severe rash on my back and chest with bumps and burning and itching and redness. I will never get anything from Bath and Body Works again, so far it has lasted 5 days. I'm going to see a doctor. DONT USE THIS SPRAY.

I have to agree with another review that I bought 6 body lotions of A Thousand Wishes and was deeply disappointed. It seems that the formula was changed. It has no smell. It does smell like a cheap body lotion.

On average I spend up to $100 in B&B Works every two to four weeks. I use all of their products from the kitchen soap to the hand sanitizer and candles. The last time I made a purchase I had a hard time finding my favorite lotion because all of the labels have been changed. They all look the same... Bland monochromatic foil. After finding and purchasing my usual fragrances I get home to discover NONE of the lotion’s scents are right. The fragrance has been washed out - brings to mind unscented lotion or a knockoff product. I can’t believe I paid that much for body lotion that has ZERO smell.

Your only available phone number states it is on the east coast and open from 6AM to 2AM, however, at 5AM WEST coast time (equivalent to 8AM EAST coast time), you do not pick up and play the we-are-closed recording. You are losing business and deservedly so. 2nd complaint: placing orders over the phone with confirmation of availability, and then waiting a week to cancel the order after several emails saying they are working on the order. You call yourself a business? I don't. Shared same on social media. You're deservedly welcome!

I got the Lavender and Sandalwood with Olive Oil and Lavender Oil body wash from Bath & Body Works about a month ago. I used it for a couple of weeks with no problem. Almost 2 weeks ago it caused skin irritation, but nothing too concerning. Took a break from it for a week. Everything was fine. Have been using it the past few days, and broke out in an allergic reaction yesterday! I was covered in hives all over my body and itching like crazy. I don’t know what chemicals you’re putting in your products, but it’s causing this unbearable reaction. I have no problem with any other product. I wish I could keep using this body wash as it smells so good, but I don’t want another reaction to happen. I probably won’t be shopping at Bath & Body Works again because of this. Not until they fix their formula.

I was in Bath and Body Works today, I got up to the cash register and set my things on the counter and the cashier wasn’t going to wait on me so I started to go get back in line to go to a different register and he rudely said “you’re here you might as well check out here.” He was very rude. I spend a lot on my money in Bath and Body Works so I do not appreciate how rude he was.

I have been a BBW customer for YEARS. Since, Plumeria was around. You guys have changed the formula, to Shea butter, or something else. The $8 bottles have ZERO smell. It's so weak, I had to spend $13 for the cream. Just to get the normal smell. This is nonsense. Are you trying to save money??? Because it seems that way. Has anyone else noticed how WEAK the smaller bottles smell? Versus the expensive cream???

On the Bath and Body Works website they advertised $5 single wick candles online and in store. When I went in to the store I asked the clerk about the sale and she showed me the candles and instructed me to just show the website at check out. While I was shopping the manager walked by and we talked about the sale and what a good deal it was. However, when I went to check out the girl refused to honor the website and said I had to have a coupon that would have been sent to my email. I have tried countless times to get the emails by signing up on their website as well as calling their guest services number however I never get them for some reason. They aren't in my spam either. Additionally their website didn't say anything about having to have a coupon to get the price.

I'm so disappointed because I love these scents, but while I was cleaning my kitchen I noticed that the Wallflower that I keep above my stove but under my ventilation hood has eaten the paint and rusted away my ventilation hood. The spot smells like Black Cherry Merlot. If these eat away at paint and metal, what are they doing to our lungs? :(

It is beyond the pale how when you put codes in for free items or percentages off, the shipping is lower before you put the codes in, then the shipping jumps up 50%. I have a card for a free item and before I put the code in, the shipping was $5.99, then when it accepted the code the shipping went to $9.99. A free item, but I would have to pay in shipping, plus taxes what the item costs, that's not a deal.

I placed an order last Saturday (18th) and today Monday I received tracking no. They shipped separate shipment. First one arriving 30th, and the second one will be arriving December 5th. If I knew or the website mention about this before submitting the order about how long it takes, I wouldn't buy from the website at all. I called the CS, the lady answered the phone and was so annoyed. She kept asking, "Sorry, what did you say???" She said usually it takes 2-7 business days. I said, "YES! But I have bought from your website for a long time and most orders arrive 3-4 business days, plus I paid for the shipping not even free ship. Also not even BLACK FRIDAY!" All I wanted is let me know the delayed shipment! If it takes 10-15 days I won't even bother.

I bought a set of 3 and unlike my daughter I don't care for them. Oh they smell great but the smell doesn't last all day like VS. I get maybe 3 hours. I definitely don't smell it by bedtime like VS. So when you pay 40 bucks for the set and then the lotion is gone but you have half a bottle of soap & spray it sucks. Then even after layering the smell doesn't last all day. I think it's a bad buy. Plus it's not very moisturizing.

I ordered a gift for my mother-in-law for her birthday. When the verification email came in immediately after I ordered it, I realized that the ship to address and the bill to address were the same, hers. I IMMEDIATELY called to change it. I was told I would have to cancel the order and reorder. I made sure to ask if I would receive an email about the cancellation. I was told YES. I reordered a more expensive gift. I checked my email and the cancellation notice hadn't come yet so I called back, the same day and within the same hour. I was told that the request to cancel had been put in and that I should receive an email within 24-48 hrs. So you can imagine my surprise when I checked my email today, 72 hrs later and the only email I have received is a shipping confirmation!

My daughter lost $40 when we walked in and we started looking instantly. And a worker asked in the middle of My search if I needed help. I said, "No. Just looking for something." A customer told me she turned in the money. Great person who turns in lost cash. But the worker then proceeded to say, "Well if you would've asked for my help you would have gotten it back" and kept repeating it for ten minutes in front of others. After ten minutes she then asked the manager to give me the cash.

I have been using Bath and Body Works body sprays for years. I love some of their scents and am very disappointed to say that I won't be buying them anymore. I order online and in store and have found that 70% of the sprays have a musty, mildewy type odor. I spend quite a bit of money on these and it is ridiculous. It never used to be a problem, but now it is very frequent. :(

I always look forward to the 3 wick large candles around the holiday season. I was shocked when I saw the current price yesterday, $24.50. Glass and wax is it, nothing that fantastic. What happened to $10.00 and $12.50? I would pay $24.50 for a really good steak maybe, but a candle? Come on. Wouldn't you sell more product if you priced right? I refuse, I'll use incense. There is no way I will pay that much for a candle. And the employee kept pushing questions on me and my husband, following us and reapproaching us as we shopped. "How do you like that one?" "Doesn't that one smell great? That's my favorite." I'm really not there to socialize with the staff, just want to relax, unwind and shop. I appreciate an employee who initially tells me about sales and asks if I need assistance and letting me know they will be available if I have questions, but it felt like she was on commission and the pressure was obnoxious. Annoying experience.

I have never had a bad experience in any Bath & Body Works that I have shopped in. I have lived in Florida, Georgia, and Pennsylvania. Every experience has been exceptional. Associates in the stores are helpful, pleasant, and offer to help you search for a specific scent. Candles last just like Yankee Candles which, I feel, are comparable. The vast choices in fragrances will appeal to anyone, flowery, soft, sweet, fruity, etc. They offer men's scents as well for that special man in your life and the scents are much better than Axe. Home scents, sanitizer, travel sizes, and more are offered. Highly recommend.

Although I have never had a bad experience with the BBW's products or staff, I am concerned about the new foil labeling that is being used on the products. It is very generic looking and not aesthetically pleasing at all. It actually looks like BRAND X that can be bought anywhere. I was told that the new labeling had to do with shea butter being added to all the products, not sure why, since you can just add the ingredient to the old labels. I really hope the sprays and body wash labeling stays the same, and I am hoping you change the newer to something more pleasing.

I placed an order online and the notice said, that I would receive an email concerning my order. I never did. Don't have tracking, order number nor shipment date. However, they processed my payment. Emailed them. Still waiting for response. Bad online service.

Fall scents are my favorite, I have been to 3 Bath and Body and can't find 8 ounce bottles anymore, it's all about the candles and body creams, I am so disappointed, and went today in Columbus, walked out with hardly anything, and told her I was very disappointed, plus Saturday at 2 pm, stood in line for 20 minutes, and only 2 people in front of me... I have friends that have been complaining as well.

I have been shopping Bath and Body Works for years trying their different products. I have noticed over the years their fragrances smell nice, but just don't stay very long. You have to keep reapplying over and over again. Their body wash dries out my skin horrible so I stopped using that. The plugins never hold their scent for too long. Even their candles are nice at first, but then die out and burn down fast. I do not shop there anymore even when I get coupons for free stuff. I either give it away or throw it out.

I have been using wallflowers and BBW candles for years and love them. I honestly don't understand why so many people have such negative things to say. If you use them properly and plug them into your wall, upright, then they provide weeks of amazing scent. They are very strong as they are designed to fill entire rooms, for this reason it is recommended not to plug them near or under cabinets or banisters to prevent damage and to keep away from children and pets. Some are also complaining that you can't double coupons on top of discounts which most stores do not let you do either. Most of these negative complaints seem to me like user error.

In my opinion they do false advertising. Also their products don't do what they say. Whenever they put their 75 percent off and advertise products as low as 25 cents they absolutely never have any and say they are all gone even if you’re the first 5 people in the store at time signs go up... I break out with some of their products... I wrote and complained and have tried constantly to get unsubscribed from their list but they won't let you and continue to send you e mails. I tried contacting directly and sent letters to no avail. My advice is to not shop there and never put yourself on their mailing list. You can never get off. Even when you tell them you no longer will shop there and don't want any contact. This is just not right!!!

I made a order on Friday evening. I noticed Saturday morning it had charged me twice. I waited to see if it was a mistake the following day and it was still the same. So I called in. The rude ** on the phone proceeded to scream at me and accuse me of lying. I informed her I had my bank statements and I then asked to speak to a manager. The lady then told me I couldn't speak to a manager that she would try to fix it. So after giving her all my information she told me she couldn't find it. So she needed the credit card number I used. So I gave that to her also. She stated the same thing once again. After me giving her that the conversation shifted somewhat until she told me I'd have to return the items to get my money back instead of stop payment. I told her I didn't want to stop payment that I wanted my items. I just wasn't about to be charged twice for the same damn thing. She then hung up on me.

Unable to order using iPhone. The application will not process payment information. You eventually must call to order. The customer service representative states that the company cannot keep up with the changing technology. This exercise has occurred four times in one year.

Do not buy car air freshener pod. I noticed some bubbles on my front panel of my car. After looking at what would be the cause of this I noticed the air freshener pod that sits in my vent was leaking. It has done permanent damage that will have to replaced with new parts. I have not contacted customer service yet, but I hope they are willing to help. Buyer beware of the damage the solution inside can do!!!

I had two large Body Cream items where the top, not the lid, but the entire bottom just fell off when I opened and squeezed to use. When I called Bath and Body, spoke to Jamie, was told I had to go to store. I can't take back to store, because I don't have the receipt. What a joke...

So I bought the Wallflowers plug in and plugged it in. Within minutes it was dripping all over my floor! So I called the Bath and Body number on the receipt 18003951001 and explained what happened. She said to check for a crack and there wasn't one. She then asked if the vent holes were facing up or down and of course I had it down. When reading the directions it tells you how to install the bulb. It never tells you how to plug it into the wall. So I assumed you plug it in down. She said to flip it so the vents are up and the oil goes into the air. Did that and haven't had a problem. Great scent all over the living room and into the halls!

I purchased 3 refills of the Scentportables along with a holder to put on my air vents for an upcoming road trip, not even 2 hours into the trip I noticed the liquid inside the refill was leaking and dripping down my dashboard. Now the clear coat is off my dashboard and it looks terrible. I went to wipe it up immediately with a napkin and it was too late. Immediately ate my clear coat even a wet wipe couldn't get it off. I thought it could've been my fault at first. Maybe the weather or cold air coming from the vents... until I saw millions of reviews of other users who had the same problem. I love Bath and Body Works and their products but not when they are not safe and can eat clear coat that quick. I only imagine what it's doing to our skin???

I have been a loyal customer to Bath & Body Works for many years, and I have purchased many Wallflowers and plug ins over the years and I usually have the same experience every time of the bulbs not performing as they should. I can always smell the scents the first 1-2 days after plugging them in. But then, nothing. No smell at all. Sometimes I can even hover over one and still smell next to nothing. I have a 700 sq ft one bedroom apartment and currently have a Wallflower in EVERY plug in... and I have the same experience with them all. I really wish BBW would somehow re-vamp this product to allow them to perform better. I love the scents and the Wallflowers are super cute... but I just can't justify spending any more money on these. I see this complaint from customers consistently on the website and on feedback sites, such as this one. PLEASE FIX THIS!!!

Wallflower plug-ins: These melt paint on your cabinetry. This has been reported going back to at least 2014 (on this site alone). The company claims there is a warning. See the attached images - there is NO warning about keeping the plug-in at least 12" from cabinetry. If these things are melting paint, think what they are doing to your lungs. I plan to contact the company to have them cover repairing my cabinetry in our new home. I will also report to the Consumer Product Safety Commission.

I love the candles from Bath and Body Works but lately I have been forgetting to blow them out when I leave so I tried a wallflower plug in. I realized in the middle of the night that I had forgotten to unplug it and saw that it was empty. I just thought that maybe because they are small they empty out fast. I just tried another and found that within 10 minutes it is empty and there is a stain on my rug where all the oil leaked out!! What the heck is wrong with these little things!!

I have used the Wallflower plugins for quite a while. I had a problem this week with one of my bulbs leaking a little. It bubbled the paint on the trim on my stairwell. The product in these fragrance bulbs must be very potent to eat paint down to the wood! I would like to know if these fragrance bulbs are safe to use in my home. If the product can eat through paint, they surely can't be good for our health. Please advise if anyone has info on the safety of Slatkin bulbs.

Got 2 plug in (White Barn Wall Flowers Home Fragrance) for Mother's Day plus 2 refills. Put one in 2nd bath & one in living room. 2 days later, thought something smelled funny in bathroom. The plug in, that was 12 inches below the medicine chest, had melted the paint on the bottom of the chest. The paint had dripped down onto the marble sink top and discolored it. The 12" by 3" area on the chest is still tacky to the touch. We took the one out of the living room along with all the refills and bath one, outside to a safe area.

Scented Plug In - I accidentally plug it in upside down and scent leak out. It immediately bubbled the paint on my baseboard and the poly on my hardwood floor. This is not a product I want to have in my home and I will not it use any more. Someone should test what is in this product and remove it from the stores. I can just see a little toddler pulling this product out of a socket and put it in his/her mouth. DANGER, DANGER!

Ocean for men body wash - I have been trying to find the women who wrote about her allergic reaction after using their body wash. I have never been allergic to anything in my life. I couldn't figure it out and then it dawned on that the only thing I changed was my soap. I ran out of soap so I used the body that someone gave me as a gift and about a day later, it started my hands covered in bumps itching like crazy. Ended up at the doctors on two different steroidal ointments. It's awful been three weeks and still have some signs but I don't think it was the ointment because it was still getting worse. The real thing that I think helped it clear up was vinegar, yes vinegar. I am a true believer it natural remedies just take two tables of vinegar, same amount of water in a dish, grab a paper towel and just rub it all over the affected areas you should start to feel and see relief within a day or two. Good luck but nevertheless it's going to last about three weeks.

I had a car scentable that clips onto the vent. I turned the heater on all the way yesterday and the contents flew out and landed onto my gear shift console. The contents ate a hole in the plastic and took off the top coating and it looks really dull. This product needs to come off the shelf NOW! Before someone gets hurt!!

I am writing this review to warn people about the wallflowers at BW. I have been a customer at the company for many years. I am removing all my 7 wallflowers I have bought and are plugged in in my home. My paint on my cabinet buckled and peeled because the wallflower was plugged in under the cabinet. If it did that to my paint I can imagine what it is doing to my lungs. Please do not buy them. Whatever is in the oil it has to be toxic to strip and bubble paint. I am going to call them and let them know. They should be recalled. I am going to take a picture and show them.

I am an avid shopper of Bath & Body Works. On 4/21/17, I stopped in their Manassas store to make a purchase. They were having a sales promotion of "Buy 3, Get 2 Free". So I purchased 5 items expecting to buy 3 items at regular price and get two free items. I also had a 20% coupon to apply toward the 3 regular priced items. Instead, I was charged a discounted price and 20% off all 5 items for a total of $33.07. There was no credit for two items. When I asked why, the Sales Associate said it is done that way so that if you make a return, you would at least get something back. To me, that seems deceptive. I also visited their website and it displays the same ad, without any small print about discounted pricing. They run these promotions all the time, but this was the first time, I actually looked at my receipt and saw what I was actually charged. It is very misleading.

I have been using Bath & Body Works for ten plus years. Never had a problem but recently I purchased a wallflower refill plugin. I heard a pop at first. I had no idea where it came from so I began checking outlets and I find in one outlet the oil from the wallflower had leaked into my outlet and scorched it so I contact bbw customer service who are extremely rude by the way. They told me to return the items so I did. I was informed another department would handle the damage claim but as for the return they tried to send me a gift card assuming I still wanted to purchase products from them. Then customer service finally agreed to send me a check. At that time they informed me that I would receive a check in about 2-3 weeks. Very, very poor customer service and it seemed that they could care less that their product was defected and caused damage to my home.

I always have a wonderful experience both in the store and when purchasing from here online. The products are high quality and I purchase new lotions/sprays/gels at least five or six times a year. I am a huge fan of their pocketbac sanitizers and their hand soaps because they do a great job without drying out my hands. Their brand is the only brand I use in regards to hand soap and sanitizer. One thing I would not recommend are their candles/Wallflowers. The candles smell amazing but they burn down way too quick for the hefty price of them! I maybe get 3-4 uses out of a candle before it's gone! The Wallflowers are horrible and, despite which scent I buy, tend to have a weird cigar/tobacco-like scent to them. After a couple years of not purchasing them, I decided to give the Warm Vanilla Sugar a try and it smells horrendous. Nothing like the actual scent!

I visited my doctor today for an itching, burning rash that started 4 days ago and is now so bad that I feel like screaming and crying all the time. I used the Bath and Body Works product, Fresh Sparkling Snow fragrance mist on my arms and decided to spray it on my girly region. I didn't read anywhere that I shouldn't. I will never do that again! I never imagined that a product that I give to people as gifts could cause such pain. My doctor said it caused contact dermatitis and a very bad case of it. I can't even wear pants or underwear. The itching is so bad that I thought I felt I would lose my mind. All I could do was stand in the shower every few hours to try and relieve the itch.

A return or exchange, WITH or without a receipt, requires the customer to submit their driver's license (or state ID that contains name, address, driver's license number, date of birth) to be scanned and entered into a national database. (They don't just ask to see it -- they scan it!) This is so intrusive and makes me uncomfortable about my personal information being compromised. I enjoyed shopping at Bath and Body Works but probably won't be shopping there because they guarantee 100% satisfaction or you can return the product -- BUT you must allow them to scan your personal information and you are limited to the number of returns allowed (6 in 90 days, even WITH a receipt). This is unacceptable and I'm not sure it is even legal.

I have had horrible treatment from the manager Rennee and the District Manager at Largo mall. They would not honor coupons. They said that since they cleaned house with new management that all the usual policies have changed. They said I could not have a coupon unless I gave them my personal email. The manager was actually rude about it. All of the girls that worked there were very nice. One of them said "please let me put some lotion on you. Our District manager is here watching us and I don't want to lose my job." I felt so sorry for this young woman. I have been a loyal customer for years. But now they have lost me. I am a successful business owner and BBW corporate needs to look into the treatment of the customers at this location.

Not Happy with the Products. The black raspberry shower gel gave me an itchy red rash (I am not allergic to anything else) and the wall plug-in doesn't smell at all unless you have it in a tiny room which I didn't plan on.

I have two different scents of wallflowers in two separate bathrooms and above each wallflower the paint has bubbled and melted. The paint that was peeled off smelled like the scented wallflower. Will never purchase again. I can only imagine what it is doing to the lungs.

I was in the store, I paid and as I was leaving, the associate reminded me that I need a picture ID. I refused to give my personal information to any store. If I have the receipt, you do not need ID. Manager insisted that's the policy. She started to act inappropriate for being a manager (young lady and no experience as per my point of view and experience of my own as I used to work in retails for more than 20 years). Then I said, "Well then I want to return everything, I do not agree with your policy." She said "well, I still need your ID". I got so upset. But if I am here I just bought it!!! The manager's name is Sierra and the store is in East Brunswick Square Mall. I called corporate and they still insist "that's the policy". I was very disappointed with the policy and customer service. They lost one customer. I am not going back. Never, ever again!!!

I have used B&BW products for years. For Christmas, I received a Stress relief aromatherapy gift set. Oh my gosh. I can't stop itching. The lotion "eucalyptus tea" has me itching from top to bottom. I have a rash and my skin is just torturing me! I'm not sure what they did to their product!! I thought maybe I had overly sensitive skin but after reading these reviews... I'm not alone!

Plug In's leaked on my dresser and with in minutes/ate through. I have never seen a product eat through a dresser in 10 seconds. I just unplugged the wall unit and was holding it and it just started to leak on to the dresser. This is not a hazardous material but a oil. Wow. Did a job. Called customer service and they will not cover the damage to my dresser. I will never purchase another item from them. They should use this product to unclog drains.

I was returning a Christmas gift that could not be used due to allergies. The lady ask if I had the debit or credit card. I said no it was a gift. The lady then informed me she would give me a gift card. I told her again about the allergies. I also reminded her of the sign behind her stating LOVE IT OR YOUR MONEY BACK 100% GUARANTEED. She said "sorry, store policy." I then told her their policy sucks.

I had been a loyal customer of Bath and Body Works since before they came to Canada. So this being said I went into the store near my home and purchased two bottles of hand soap. One was Vanilla Bean Noel and Peppermint Twist due to it being the Christmas season. I like using scents for the season. I put the Vanilla one in the powder room. I used it a couple times and noticed my hands were getting drier than normal. My husband used this particular soap this evening and broke out in a rash almost dermatitis looking. This has never happened before, now reading the reviews I'm seeing it's not an uncommon issue.

Wow! I have been buying these products for at least 7-8 years. As of right now I am done! I was treated very rudely by a employee at the store- I asked a employee for help in locating a Cranberry candle that had just come out, and told the employee I wanted to see what it smell like and he said in a very sarcastic tone, "It's just a cranberry scent, and smells like Cranberry," in a VERY VERY impatient and rude tone!!! My jaw dropped. I was shocked! However the bigger issues: The Hand Soap bottle pump mechanisms have been changed! One pump pours a ridiculous amount of soap out! Hint Hint... The more you will need to keep buying more at BBW because you are now wasting WAY more than you need. Sneaky way to increase profits to their company.

I bought the products and I thought they smelled like heaven. I have been trying to get rid of the rash for awhile now. I finally stopped using the Bath and Body Works and my skin doesn't itch anymore. My skin has a rash all over it. I didn't buy the lotion but petroleum jelly and Dove. I will stick to Dove and petroleum jelly.

I just bought a frosted coconut snowball perfume from BBW wanting to smell nice for work. When I got home and opened it the sprayer on the bottle would not spray and the bottle is un-openable so I pretty much wasted my money. Thanks BBW.

Wednesday after a shower, I noticed red, itchy bumps. By Thursday it was a rash. I was eating ** and praying for relief from the itching. Friday morning it was worse. I invested in Aveeno soap and anti itch cream on advice of my nurse sister. She asked, "Are you using new soap?" "Why yes..." "What is it?" "BBW..." "That stuff is loaded with harsh chemicals and preservatives." So, I email BBW to let them know about my concerns and ask if they have had similar complaints involving that specific scent - Magic in the Air. They sent me a response... one without an apology, one without guidance, or empathy. They basically said, "Our ** is tested. It ain't the shower gel." But in a super boiler plate response. Really??? Act like you care a little.

I ordered a gift card online on the 9th. Today is the 17th and it's still not here!! It has been transferred from UPS to USPS and is only 1 state over, but still taking forever. Ridiculous and unacceptable!!! Never again- from now on all my gift cards will come from Amazon - free shipping and received the next day. Very poor business B&BW.

I visited Bath & Body Works located at the Bridgewater Commons in Bridgewater, NJ. I purchase 3 candles, hand soaps, and candle and soap holders. I had found a coupon online for 10 dollars with a 30 dollar purchase. After I left the store I realized that I should have split the purchase since I spent 100 dollars, I went back to the store and told the girl at the register that I would like to split the order but she said I could not do it so I decided to return some of the merchandise.

Over a month ago I bought some wallflowers and various scents from Bath & Body Works. I had company coming that weekend and wanted the house to smell nice. I bought the plug ins, plugged them in following the directions (in two separate bathrooms). I left to shop for groceries and when I came back and went into the bathroom, the paint on my wall was bubbled up and the stain on my cabinets was gone in a streak down the front side.

I bought several soaps and wax melts online during a sale. I was very excited to try the wax melts and we needed new soaps, which I absolutely love from Bath & Body. I bought lots of soaps and several wax melts. The order went through, everything seemed fine. The next day I got an email stating some of the items on my order were canceled due to them being out of stock. The email was very difficult to read and I made my husband try to read it to understand which items were canceled. We determined that it was I one of the wax melts. If the items were out of stock, why are they still available for purchase? Anyway, I just received my order at home. There was only one item! Confused, I went and double checked my bank statement. The original order was for approximately $90, I was charged $80, which by the way, came out of my account two days after my original order.

I stopped purchasing products from Bath & Body Works around 2010 because the odor was overwhelming and caused headaches. I decided to give them another chance two weeks ago and purchased three items from the C. Bigelow Sea Salt & Mimosa Line and 3 items from the Pink Cashmere line. I tried the testers before purchasing and they smelled wonderful. When I used the products three days later, the overwhelming alcohol products caused laborious breathing problems, a migraine attack and severe nausea. I also noticed white spots on my upper left arm, which turned red when scratching.

I purchased Bath & Body Works pink cashmere body spray yesterday. I only sprayed a little on my wrist, while I was in the store to see if I liked the scent. I did so I bought it. About 6 hours later, my hands started itching, then my feet, then my legs and back. I went into the bathroom and lifted up my shirt and I had welts all over my body. I took a shower but the welts continued to get worse. It took about 2 hours before the itching stopped and when I woke up this morning all the welts were gone. I don't know what's in this product, but I apparently had an allergic reaction and I don't have any allergies. I do not recommend this product and won't be shopping at Bath & Body Works ever again!

The service that they give in the stores for the most part is the best service you will get from this company. If there is a problem and you have to contact corporate, good luck. You have better luck trying to raise your dead relative from the grave than you do trying to get them to do anything to help. I have contacted corporate multiple times about their promotions. It seems like every time they have a promotion the store I go to is not partaking in that promotion. I don't understand why you keep emailing me all these promotions knowing where I live and then my home store says they aren't doing that promotion. Once I call in to the 800 number I always get told that that store is indeed doing the promotion. They apologize up one side and down the other.

I bought 3 body creams and 3 body sprays - Pretty as a Peach, Marshmallow Pumpkin Latte, and Tahitian Island. I was really excited to purchase BBW products because I used the products years ago and enjoyed the long lasting fragrance. I used Pretty as a Peach lotion and spray after a shower and had a sleepless night! My skin broke out into a hives everywhere that I applied the lotion. I thought it was maybe mosquito bites and applied the Marshmallow Pumpkin lotion and spray as well. I had the same results, but worse. It was extremely painful and itchy. I had welts all over my arms and legs.

I did the online BOGO for "Flashback Scents of Summer," like I do every year. I purchased Twilight Woods, Fig and Brown Sugar and Honeysuckle Mists with matching Shea lotions for me and for my daughter. I got her Rainkissed and Peony in the original bottles (not mists). My chief complaint is no sooner than I apply the Shea Butter then the mists (if you suffer from dry skin these are the steps to take) then spray my hair and clothes... not even 30 minutes later the scent is gone! Yet, last year I bought their Coconut and Vanilla in original bottle and I sprayed it on at 6 am and now midnight its scent is still there... it's like they're watering down their merchandise. I was told by the woman working there that its original bottles then the Mists then their perfumes were in that order, so why as the Mists are the next step closer to the perfumes lasts about 20 minutes?

I was using the one of the featured hand soaps for the FALL! Well, I broke out in HIVES! My breakout was so bad that I had to go to the emergency room and get a shot. I was also put on ** for four days and **. It's been almost a week since this terrible breakout. I'm going to have to go back to doctor because it's not healing as quickly as it should. When I called Limited Brands and told them what occurred. It seemed as if they didn't care about me. All they seemed to care about was the product. Never again will I ever shop there again. I'm not the first customer to break out the rash and hives.

I've been a loyal customer for more years than I care to remember. I always spend $100.00 to $200.00 when I come into the store. I have people constantly ask why I don't have wrinkles on my chest area as most women do at or near 70. My dermatologists are amazed at my skin and that it looks like the skin of a much younger woman. I have also repeatedly gotten so many compliments on how good I smell all the time. Not so much anymore. I started using Chinese Cherry Blossom as soon as it came out. Now the wonderful fragrance is weak and does not last.

I have worked at Northgate Mall in San Rafael, CA for 2 years. The Bath & Body Works store came into the mall last year, prior to the 2015 holiday season. Unfortunately, my job requires that I go up and down the mall driving a children's train, and I have to pass Bath & Body Works on the route. In the past, I have contacted both Bath & Body Works and Northgate Mall Management about the store putting product right at the store front, and into the common area of the mall for people to test, AND SPAY INTO THE MALL. For awhile, employees were even spraying products out into the common area themselves! They comply for awhile, and move the testers inside their store, but always seem to bring them back out.

I wanted to comment on Bath and Body Products. I use to love buying the body washes and sprays. My granddaughter use to love them too but we start to notice that the sprays especially were watered down. They smelled more like alcohol instead of the scent. The smell does not last as long. This is sad because they started out great and now I will find a new product to replace them. I use to go to Victoria's Secret. Maybe I will go back to see if they are staying true to their brand. If we are going to pay these kind of prices then we want the smell to last.

I ordered online from Canada, throughout the entire process it never once said it was in US currency. I even googled "Bath and Body Works Canada". When I received the items I noticed that my credit card charge and the online receipt did not match by $22. I called online support and they said that it was because it was in US currency. I asked if I would be able to return it in store or get the shipping back since I essentially paid $10 US for them to waste my time. They said that they had no idea, that they could give me the in-store customer service number (instead of perhaps just transferring me through like any good customer service rep would do).

I spend a lot of money with this company, and once I find a product I really like I will buy as often as needed, but this company is the worst about not having the product after a certain time because it was a seasonal item or a special promotion item like Cotton Lemonade or Winter Candy Apple. I hate this because then I have to search for a new product. I can't wear just any fragrance so once I find something I want to have it at all times. I'm not saying I don't buy other items because I do. I buy for family members, friends etc. but I have my favorite. They need to keep all items available and convenient to purchase . A small inventory of something in every store. I know the stores aren't big but come on people like me know what we like.

Recently had my carpets and home ventilation cleaned and was surprised to learn that the Wallflower Plugins I was using were causing staining of my wall directly above the plugin and dark spots on the carpet directly in front of my cold air returns at floor level. According to the cleaning company, the oils in the plugins gets dispensed into the air and then gets sucked toward the cold air returns when the air conditioning or furnace starts up. The dark spots in the carpet are petroleum carbon particles exhausted from the plugin oil when they are heated. These particles move through the room air and are drawn to the cold air return and are trapped by the carpet fibers directly in front of the vent. Not sure what other effect they have on human or pet health but I am no longer utilizing them.

I've never used Bath & Body lotions or shower gels until June 2016 when I saw they were having semi annual sale. I decided to try them. I used lotions and shower gels after I took a bath 2 times a day for 2-3 weeks through June and early July. My skin started feeling really itchy during that period, and then week three I got a itchy rash on my upper arm that spread to my hand. After 4 days of no sign of going away, I went to dermatologist and told her I suspected it was from Bath & Body Works products I had been using and she agreed. I was prescribed a **.

I purchased several wallflower scents at the store in Sherman TX during the semi annual sale. I noticed that most of my refills have a mildew smell to them. I can't recall the scent since I bought an array of different ones. I've purchased many products over the years and have also noticed the scents are not near as lasting or strong as they used to be.

After reading the horrible reviews, I felt I needed to share my experience. Yesterday I received my shipment from Bath & Body Works. It was completely smashed and looked as if the box had been opened and re-taped and I was missing two items. I called customer service, I didn't get the man's name that I spoke with but he was so helpful. I told him my concerns and he made a new order shipment with my missing items. I make a purchase from Bath & Body Works about once a month and this is the first time I have ever needed to call them with a problem. Hopefully I do not run into any problems that I have read in the reviews. However, I can recommend the Aromatherapy Stress Relief Eucalyptus Spearmint, it is amazing!!!

I usually don't buy big bottles of perfume/body mist. I would always find myself switching from one perfume to another. But ever since I tried Bath & Body Works' Sweet Pea, I do not mind buying a big bottle. It has a romantic and sweet scent. A harmony of different fruit scents you will never get tired of. It also makes me feel happy and beautiful. Moreover, the scent is not overpowering and it stays even after a long day, which is a MUST for me. I would definitely recommend this collection of Bath & Body Works to anyone.

I've never had an allergic reaction to anything in my life. I've worn lotions and perfumes from everywhere and have been using B&BW products for over 10 years. I tried the Pretty As A Peach lotion in-store and loved it so much I ended up buying the entire set of products. The next day I noticed I had a few itchy bumps on my hand but thought maybe I got bit by a bug. The next day a few bumps turned into more and within a week both my hands and wrists were broken out in literally hundreds of tiny blisters that formed together to make massive ones. It itched so bad I barely could sleep and couldn't focus at work. It was a nightmare. Now I'm terrified to use anything but Aveeno. I don't know if they changed their ingredients but be warned. These pictures aren't even when it was at its worst.

I purchased 4 Wallflower plug ins (2 were like $9.50 and 2 were like $4.50) and I bought a bunch of 2 pack of the scents. I used them the first time and they smelled AWESOME so I bought a bunch more (spent about $40). When the first fill ran out, I put in the refill and NOTHING. No smell at all. My plugs are working and even the plugs in lights are working so I know that isnt the problem. Then one has a mirror above it and the mirror always has some sort of liquid or oil on it. I always have to wipe it off. I do not have a receipt because I figured they would smell so why would I keep the receipt? I emailed them and have gotten no answer. But now with all the reviews I am reading about these wallflowers, I am better off just throwing them all away (before they ruin my walls, paint or furniture or possibly catch my house on fire) and going back to glade plug ins, which Always work.

For the first time in years of being a Bath & Body Works customer, today was the first time I felt insulted and ignored. Not ignored in the fact no one came to help me, but in the fact that no matter how many times I said I was just looking, the sales rep Rachel kept pressing and asking me questions. I've shopped at that particular store in the Woodbridge Center Mall, Woodbridge, NJ for years and never have I felt so harassed! I just wanted to see the new fragrances that are out and pick up something for a trip I have this weekend. I had a gift card. I had money. I had my credit card on me, but the way my every move was watched was an insult as if I was going to steal. More than once Rachel would tell me about the sales they were having which is fine, but I was already standing in front of the sign, I can read. I felt highly insulted and my patience was tried.

I purchased and used this wall flower scented oil per the instructions. It did not leak, but the oil fumes caused bm cabinet paint to bubble significantly. I can't imagine what is in this product that would do this much damage. Imagine what we are breathing in? If you have one, please stop using it immediately.

I have used Bath and Body Works products for many years but recently purchased a new body cream. As a result of using this product I have developed a severe case of contact dermatitis on my neck and face. The rash is a deep red color, is very itchy, and has not improved after 7 days. I am very concerned that the rash will cause scarring.

For some reason Bath & Body Works' site won't let me write a review on the Scentportables. I do NOT recommend Scentportables if you live in a hot area. I live in Southern California and it isn't always hot here BUT when it is hot my Scentportable will melt through and stain my seats. I bought multiple stain removers but the stain from the Scentportable would not come off. My friend's Scentportable melted and burned her dashboard. IS THIS EVEN SAFE?

Not pleased at all with their online ordering process. They only give you 15 minutes to cancel an order. So any changes or errors, you're screwed and have to run into the store. Called into customer service and even though you get a live person, they could care less... very robotic and they give you the same scripted answers.

I'm very upset that the oil leaked down my wall and removed the paint as well as the finish on my wood floors. Forget customers service. That was a waste of time. So for this disaster I had to sand and repaint the wall as well as sand and refinish my floor.

After shopping at Bath & Body Works located at Mariner's Point 6586 Hwy 40 E Space #A3 St Marys,GA 31558, this complaint was needed. I went shopping today at this location and was treated unfairly and witness other customers receiving special treatment. There were other customers being treated like dirt. If she knew them, she would treat them like gold. If their coupons were out of date or to earlier to use, she took them anyway. There was a lady buying soap and hurry with her purchase after hearing one of the girls talking ill about another customer. That customer was going to buy more goods but left after purchasing what she had already picked out. I give them one star only because it was needed for this complaint. They would have received no stars otherwise.

I have been purchasing wallflowers for years. I have noticed in the last few orders that they do not smell the same and have no life. I went to the store and they told me you have to replace them when they are 1/4 full. What a rip-off. Can't even get the full use out of something I buy!!

I have been a customer of Bath and Body works for several years. I've used body wash, and body cream, and body mist Spray, all Japanese Cherry Blossom. I have developed a severe rash and burns on both legs and have been suffering for months. I've also had welts on my stomach as well as other symptoms. The burning is so intense and the itching unbearable that I want to cry. I don't know what is in this product but it hurts when my clothes touch the rash, and burns so badly I put ice on it. I wonder what chemicals are in their lotions? My life has been affected by these awful products.

Bought my first Wallflower yesterday. Got it home and plugged into our bathroom. Within about 30 minutes I noticed the scent was EXTREMELY strong. It's a good thing I checked it because it had leaked all over our brand new bathroom counter. The liquid got into the cap that's attached to our toothpaste and is embedded in the base of our toothbrush holder, those and the towel I used for clean up will have to be thrown away. I scrubbed my hands numerous times but it still took hours to finally get the smell off. I'm still trying to get the smell out of our bathroom and will do another thorough cleaning of the area today. My plan is to place all of our ruined items in a bag and take them back to the store to show the damage their crappy item caused. I stopped going to Bath & Body Works years ago due to their overpricing but thought I'd give them another shot with this item. Well, that's it for me. No more shopping with them again.

Removed plug-in from wall and sat it upright on a magazine. It leaked out of the wallflower onto my Havertys brand new desk. The oil left a large stain and ruined the wood finish. I tried to wipe the oil up but it was too late. It did this in a matter of seconds. What is in that oil that can destroy wood like that? I am so upset and hope that the furniture can be fixed. This is a $1600 desk.

I had my BBW candle in a leafy candle holder from BBW and it had been lit for a while in my bathroom due to a party at my home. My smoke detector sounded in front of my bedroom door. My bedroom had smoke in it and the candle was on fire with the blaze at least 12 inches tall and coming out of every hole in the holder. It was extremely scary. It caught the hand towel on fire. I was able to extinguish the fire with a huge mess involved. How could a candle and candle holder catch on fire? Alarming.

I called customer service on January 26th at around 3:00 pm pacific time. I did not write down the female's name, but she did mention that she was from Ohio. The phone call wasted close to 20 min of my time with no resolution. I was put on hold several times for minutes at a time. I was calling to exchange a candle that I had purchased online that was of poor quality. I had never burned it. It came with wax all over the inside of the glass and a wick dented into the wax. When turned upside-down, the wax completely falls out of the glass container.

Just got done with checking out and they knew who I was, they had seen me. I did not do a transaction with a card. When I asked because I realized there was more than one extra product in the bag they would not give me my money back. The cashier knew who I obviously was.

Ordered online 1/13/16, received 1/18/16. In my box not only was my order wrong but I received someone else's invoice which included their name, address, phone number and credit card information. Contacted BBW and was appalled at their lack of concern. "Shred it like it never happened" they said. "No big deal, mistakes happen" they said. The other person's email brought up your address they said, "Really??? Explain that one. What are they trying to do, encourage identity theft?"

I ordered during online sale, and also used a $10 off $30 promo code. Unfortunately they only allow 1 unlike other stores allow you to use up to 3, now I know why. I read that other people had posted issues that their code was not honored due to "unavailable product" and I thought if I ordered more than the minimum I wouldn't have any issues. I ordered $56.86 and when I checked out everything was good. Now a week later I get my box w/ 1/2 my order to find out that there was a lot of unavailable product and my order total was $23.19 and I didn't get the $10 off. They should have at least not charged me shipping. I will be filing a complaint with the BBB. There was no attempt made to call me or offer product replacement for what they supposedly didn't have. This is a Huge scam. If you had a similar issue I hope you file a complaint w/ BBB as well since this seems to be ongoing.

I bought the Be Joyful Sugar scrub. About 3 days later, not only did my face swell up and break out in a rash, I had a rash all over my body as well. This was not a joyful experience at all.

I have purchased these infrequently and now I know why. They come with no instructions and they leak out of the bottom where the scent is to be released... I tried to just a few in half way! What am I doing wrong? Customer service today at Galleria mall in St. Louis was not what it used to be. The gal on the floor didn't know what was on sale and what wasn't.

Has anyone else had issues with Bath & Body Works plug in night lights? I just bought one after Thanksgiving and just had an issue where it was smoking. Luckily I was in the room and pulled it out of the wall. I am also waiting to see if it has created respiratory issues with my cat. I have read reviews where they have created health issues with people's pets. I WILL NOT be purchasing anymore of this product.

First complaint is the sliding quality of their products. The soaps have been watered down compared to a few years ago. I even compared recent purchases to older unopened liquid hand soaps, and there is definitely a difference. So now you're paying for less product and more water. The same can be said for their scented candles -- the ones I bought 3 years ago would last a long time and the scent would fill the house. Today's candles burn through more quickly, the bottom 20% doesn't burn at all and is wasted, and the scent is barely there. Very disappointed that they have changed the quality of their product, and they just dress it up in clever marketing.

I purchased the air freshener that clips onto the air vent. I had it in my car for a few days when it began to leak and run down the dash underneath the vent. It looks like acid burns. Whatever is in those things needs to be removed.

So I really am not the one to complain or ever leave a complaint but yesterday, December 18, my sister and I were shopping at the Bath & Body Works at Westroads Mall in Omaha, NE. My sister and I were wanting to buy the $5 lotions and perfumes and we asked a worker, whose name we did not get, but she was about average height, older, and had shorter blonde hair. My sister and I had a couple questions about which lotion was $5 and which was not and when we asked this employee she gave us the rudest tone ever and she acted as if we were an annoyance. She made us feel stupid and as if we should have just known what lotion was on sale.

I have been shopping at Bath and Body Works since I was in middle school and I'm now 25 years old so I have been a loyal customer for many years. I have never once had a bad experience with this company until this past Saturday, December 12, 2015. I was shopping at the Hickory, NC location which was extremely crowded due to a sale they had on hand soaps ($2.50 a piece). They also had their buy 3, get 3 free deal going on. Debating on waiting in the long line, I asked one of the employees when the buy 3, get 3 free sale ended. She rudely snapped "Today" and walked away. I decided to wait in the 20 minute long line in order to get the deal since I was buying for Christmas. To my disappointment, I found out the next day that the buy 3, get 3 free deal was STILL happening. What was the point in the employee lying to me?

Last Christmas I received a Sweet Pea Scentportable from a family member, which I placed in my closet to freshen the air. I quickly developed a chronic, aggravating cough, which was especially bad when I spent time in my apartment or went to sleep. I chalked it up to asthma, even though it hadn't bothered me for years. Some nights I would cough so hard I would cry from being unable to breathe or sleep. I went to the doctor to try and figure out the cause, and he prescribed me an inhaler which didn't help. It was only until I went on a vacation for a week and realized that I hadn't been coughing did I think to investigate any changes which may have happened in my environment. As soon as I threw the Scentportable out, I had my first sound night's sleep in months. I have tried to research the ingredients online to see if there is anything in it I might be allergic to, but I haven't found anything anywhere. Terrible.

I'm from the UK and when I went to the US I bought a B&BW candle for my mum. At first it was fine but today I came downstairs to find the whole candle burning! I put the mini fire out and a massive flame went up the wall! Luckily it didn't set alight otherwise it would've burnt the house down! Has this happened to anyone else or did I just buy a faulty candle?

NOT HAPPY!!! I was at the "Black Friday" sale at Bath & Body Works in Thousand Oaks Mall, at which time they were selling/advertising Buy 3/Get 3 FREE. I spent over $100.00 there, and as I made my exit from the store I began to review my receipt. I saw a "red flag" after analyzing of the first 2 items on my receipt! I purchased 18 items, 9 of which were duplicates of the initial 9. So 9 of my (exactly matching) items should be free, right?! They are, after all, in matching equal multiples of 3! As the receipt reads, they would have you believe they are compensating your purchase by charging you 50% (in a grossly unbalanced portion) of each item.

Chemical odor in leggings, remained after washing. Cannot get suggestions to remove odor, will have to return them.

Here it is, the email I got saying Nov. 21, 2015, wallflower refills would be $2..75 -- "$2.75! Hurry, today only! Bath & Body Works." I looked so forward to this, anticipated all night for the next day so I could go, got up in plenty of time and showered etc. It was 32 degrees, windy and snowing, but that didn't stop me. So I drove to the B @ B store in Forsyth, Illinois, and there were no signs saying the wallflowers were on sale, like they usually have. When I asked the sales girl, she said there had "been a change at the last minute" and they were having a "test", and if I would buy $40 or $50 dollars worth of products, THEN I would get a discount. That's not what the e-mail said. That's not what 2 and a half pages of computer "results" said.

We have been customers of Bath & Body Works for many years. Recently we had our beloved dog passed away from a brain tumor. Our one son was waking up every morning with nasal issues and a sore throat. Two of the recently purchased Wallflowers leaked on our hardwood floors causing major damage. After looking into this I am finding that there are many people experiencing like problems. I am kicking around putting together a class action suit against Bath & Body Works. I feel as though they know that their product is dangerous, as there are many, many complaints with the Wallflower products. By the way, after we quit using the Wallflowers our son's nasal problem went away.

I am Bath & Body works's customer for years. Today 11/18/15 I received emails from this company for items sale up to 40% off and FREE shipping if the order is $50. I checked for the items I wanted and it showed 30% off. I placed the order for the same 3 items. It's asked me for my credit card number and my information. I entered all required info and submitted the order. After that I noticed they only showed one out of the same three items that I've order on the order/receipt. I call Customer service and she told me that she will cancel the order and will assist me with the order for three items. Few seconds later she said they don't have the items in stock.

This company has cheapened their fragrances so much since they first came out years ago. Most of the plug ins are absolutely horrible and have a cheap nasty smell. The old fragrances that were fruity and crisp have all disappeared. It is not only the plug ins but their hand creams, body washes, and candles as well. Some have very little smell (candles especially) and the others have this horrible similar undertone to them. Simply stated they are evidently cutting corners like mad to make a profit.

I have been a faithful and loyal customer of Bath and Body Works for many years. Over the years I have purchased many three wick candles that I love and have repurchased in multiples as the throw and fragrance was extremely strong and wonderful. Unfortunately, that is not the case anymore. I currently have approximately 60 unused candles from Bath and Body works from prior years. I hope that they last me a while because I will not be repurchasing or shopping here anymore.

Now, I love Bath & Body Works. They have the best scents! However, I had my fragrance plug in the outlet sideways, (On high) so it would produce a strong scent to the house. I've always done this, but to get to my point, I went to turn it on low (Upwards). The damn thing was smoking!! Maybe this was my mistake? The oil was full in it. The frag plug itself was hot! I've never had a problem till this occurred. If you have one please check it ever so often!! Haven't used it since in fear.

We purchased a 'Wallflower' plug-in and three refills. After having it in for part of the evening, we decided it was a bit strong to have it plugged in 24/7 so we set it down upright on a table. The next morning we discovered it leaked everywhere, damaging paperwork, melting a CD and the bottom of a remote control plus it stripped the finish on the table. Residue was on my skin and burned. The smell is embedded in the wood and nothing is getting it out. I looked at the package which, in tiny writing almost requiring a magnifying glass to read, it warned that the product may leak. I am not only upset at the damage but disturbed by how powerful the oil was - it was as if I had poured turpentine all over everything! I can only imagine having this in a child's room where a curious kid might play with it (the product could look like a toy). This is a hazardous, innocent-looking product that should be recalled immediately.

I have been a user of B&BW for a long time, but I recently purchased the usual lotions I always buy plus a few of the fall collection brands, and I broke out in hives! WTF?! Did they add a new ingredient or something? I am allergic to shellfish, and it was like I ate some shrimp or something! So, no more B&BW for me, not even the hand soaps.

Night-light Wallflower review: I enjoyed the wallflower for about two days, until it completely stripped the paint off my Pottery Barn bedroom dresser! When I wasn't using it, I'd store it on my dresser (upright), but it must have tipped over at some point. The oil leaked on my dresser and took the paint completely off! How terrible! I'm completely sick to my stomach since my dresser was over $1200 and is only 5 months old. After this incident, I read reviews online about the Wallflower and so many people have experienced the same thing with their hardwood floors and furniture. This is unacceptable and needs to be addressed by the company. There needs to be a LARGER warning on the label and they need to provide some sort of stand that it can be stored on when not in use. Or, they need to relook at the oil formula. If it's THAT toxic to take the finish off floors and furniture, maybe it's not safe to breathe!

I have loved Bed Bath and Body Works 3 wick candles. I have bought them for years for myself and as gifts for others along with other products. The recipients of the gifts have always been delighted with the gift. However, the quality of the 3 wick candles have declined greatly. The fragrance that once filled the room has diminished to the point to where one has to stand next to the candle to realize the product contains a scent rather than just a flame. Also, the candles that would burn for many many hours now burn for what may be half the burn time that once had. Finally, the worse is I cannot find the Fireside scent unless by chance. I LOVE the fireside scent. That is the FIRESIDE scent. Not fireside mixed with another scent but rather the FIRESIDE ONLY scent. Many other consumers of the product feel the same way.

I purchased a Wallflower after sales associates sold me on the product. There was a warning to keep away from children and pets. The lady said that's because some people spill the product. The smell was strong enough to notice it when I got home every day. One of my cats has now DIED, and the vet agrees it was from the Wallflower. It did NOT leak. The droplets were enough to be picked up on his paws or inhaled. It was a horrible death of a beloved pet. Now I realize that the rash that I have on my arms and the sore throat and allergy/cold symptoms I've been having the past few days is also most likely linked to the Wallflower. I don't think that B&BW should be making such a toxic product. They are not labeling it properly. They should market it as a spray if it is spewing droplets, and the sales associates should be trained. Seriously, this has to be bad for everyone's health! My otherwise healthy cat DIED!

I was going to complain about the diffusers stopping within a short time of usage. I purchased new ones as they kept breaking for the past couple of years. However, since I have read numerous reviews about the dangers of the bulbs leaking, bursting, melting, etc. with normal usage and other complaints. I decided not to replace the diffusers at all! I am throwing out the remaining bulbs that I have. I was a loyal purchaser at Bath & Body for years... but the products are obviously poor quality all the way around. I am grateful to have read the reviews. They helped confirm my thoughts.

I have been so loyal to this company for well over a decade. The wallflowers no longer work. They smell for a day or two then quit working. One even leaked on my countertop and ate the entire top layer off. Are these oil or acid? The candles are also horrible anymore. They really don't smell like anything other than hot wax burning and have a very short burn time. I'm scared to even continue to use the lotions anymore as I have no idea what chemicals are in them. I won't continue to throw away my money on this store.

I got some lotion from my mom at Christmas time and liquid soaps from my son that I was going to use in my new bathroom. All have gone bad (smell like vinegar) and I don't think that I will ever purchase any more products from them again. I have never experienced this, but recently about 6-10 products have gone bad. I would like to have my money back. I believe $75 would cover the cost.

I do not normally have sensitivities, and usually wear some kind of fragrance on a daily basis in the form of perfumes and lotions. I had not used Bath & Body Works body products in at least a decade, but decided on a whim to try the Beautiful Day scent, after testing other fragrances on my skin in the store. After 2-3 days of wearing the scent, having sprayed it into lotion then applying all over my body, I started to break out in a rash. I took allergy medication, and expected it to clear up. Instead the rash expanded from just my arms to all over my body and got itchy and painful. After 3 days of trying to treat it myself, I went to the doctor and was prescribed a corticosteroid and two antihistamine drugs for 10 days.

After xmas this past year I went online and ordered 2 vanilla bean noel wallflowers. After only being plugged in for few days I noticed an odd smell like burnt marshmallows. I unplugged one wallflower and unscrewed the bottle to find the tip of the wick was black burnt and charred. I immediately unscrewed the second one to find the same thing black burnt and charred. They both went directly into the trash. Since my experience I have recently met 3 other people who had the exact experience so I thought it to be necessary to warn others before someone loses their home to a fire caused by the vanilla bean noel wallflowers. Be Safe.

Bath & Body is the only reason why I go into the mall! They've completely outdone themselves this year. I've been a fan for years & yes, the oils from the bulbs have ruined my furniture. I was annoyed at first, but I feel like it was my fault. I'm writing this view to express my happiness with their new collection. Cherry Merlot is absolutely incredible! Oh my goodness! My all time favorite! The Italian espresso scented candle from their new worldly collection is incredible! Good job Bath & Body!

Was given portable scents for my new car that was all of 24 hours old. My grandchildren bought them as a gift. Overnight the clip visor scent dripped on my dash and bubbled up and left permanent damage. At the time could not figure out what caused it. I moved the clip to the driver's side and it had dripped on my steering wheel eating away the finish on that. I have to return product and now they have their company lawyers contacting me. Went to dealership to get replacement cost for the dash, and steering wheel which has come to 3200.00 in my new car that isn't even a week old - that's just parts, not labor and 2 days to keep the car.

I love BBW. It is absolutely my favorite specialty store and I have an enormous body wash collection, however I am finally fed up and frustrated with attempting to scent my home with the wallflowers. They are nice and strong the first few days and stop working completely within a week or so. I have wallflowers in every room but one and the oil is only half empty in each. The only room that is still scented after 30 days is with my Febreeze plug in. I have replaced bulbs as well as actual bulb holders and nothing works. I have a ton of bulbs left but hate to waste them. I will not be purchasing anymore of them.

I had an empty fragrance and a nice new plug in that I had put in a plastic baggie both all attached, I plug into the electric plug. Few drops that it damaged my (BRAHMIN) large purse - much damage. It made a large discoloration on my large hand bag.

I go to Bath & Body Works all the time to replenish on products I use for my home and myself. Well this time I forgot my coupons at home and I always buy over $40 or more. This day I decided to go over $70 because I needed some things for a gift basket. I explained to the associate that I left my coupon at home and was told that I have 14 days to get an adjustment if I come back with my coupon. I live way out of town from the closest Bath & Body and was not going to make another trip for just 20% adjustment. I find the excuse I was given frivolous and of no substance to a person who works in customer service. Here is a company clearly not worth doing business with and as much as I love my wall flowers and other items, I more than likely will not be going back again and I just passed this on to friends and family.

I admit to being stubborn and should have probably written this review a year ago. Last year I may have had a reaction to Bath and Body works cream but did not seek medical assistance and should have. I own about 70 bottles of body lotion, hand cream, etc from Body Works and didn't want to throw them all out. This year I had such a horrible reaction that I couldn't deny to misery or the link to Bath and Body Works. I bought the magnolia scented souffle and shower get and used both and became so itchy that I could not concentrate on anything but the misery. I also started experiencing shortness of breath which scared me.

A couple of my wallflower plug-ins get really hot, and have charred tops to the scent bottles top that fit into the wallflower plug. I'm afraid this could be dangerous. Has anyone else experienced this problem. Are there any recalls due to this problem?

My wife had a wallflower plugged into her wall for about a week. She was sitting on the floor and noticed that that it was a bit discolored. Upon removing the device from the wall we noticed the outlet it was plugged into had melted and cracked. We now need to replace the outlet which is destroyed and have a 3"x 3" area of our brand new oak floor that needs refinishing. These devices are pure crap. After reading all of these reviews and complaints, I will never use another plug in scented device for the rest of my life. There is no way these can be healthy for you.

I went into Bath and Body Works the other day trying to find a perfume or body spray. I put the item away from me when I started to hear my phone ring in my purse. I had a small purse which was open and pretty full already. Out of the corner of my eye I saw an employee run up to my friend and I. She made small talk for a second that I didn't pay much attention to, I was trying to answer my phone before it stopped ringing. All of the sudden she jabbed her hand out at me aggressively asking "what are you digging for?" Mind you, you could HEAR my phone ringing. She tried to take my belongings from me and you could clearly see there wasn't anything from that store in my purse. Once she realized it was my phone she quickly walked away from me like an idiot. I was outraged once I realized she thought I was stealing. She clearly had no common sense on how to handle any situation of that essence.

All of B & BW stuff is overpriced and doesn't even last. Candles burn out fast, body wash doesn't give you more than five washes, wall plug-ins don't do **. It's horrible. So we had a plug-in and I pulled it out and set it on our brand new $400 table not thinking anything of it, because what stupid person would engineer something that supposed to be set down to spill? So the next morning, the wall plug-in had somehow spilled on our table and took the finish right off. So now a stupid $5 wall plug-in ruined a $400 table. It seems all this company is about is money. Screw Bath & Body. They're way overpriced and are overrated! They're really basic too. Doesn't say they're made with things that benefit your skin, unlike Lush or The Body Shop. Only thing I like about them is that they don't test on animals. Never buying their plug-ins again. Buyer beware!!! :(

I bought shower gels and lotions from the outlet to save shipping charge. It was the last day for 20% off 25+ and I asked the lady behind the counter about it. She was pretty rude about it, and I got too nervous to look for the deal online, so ended up paying way more than the shipping cost would have cost me. The nearest store is 30 minutes away from where I live, I felt I went all the way there just to be mistreated and belittled. Very, very disappointed.

I used the shower gel on day one (Wednesday) and noticed some red 'pimples' on my arms. Thought little of it. Day 3 I actually used it on my face - I know I should not have but I did. Wow! Several hours later I noticed my face was red and it felt raw. I have thrown the product away (Magnolia scented body wash). My face is still red and dry, legs are itching like crazy. Where is this stuff manufactured? I have used Bath and Body Works for years with no problem. I won't use it again.

I was given a gift from B&B Works (body cream). When I returned the cream for a different fragrance, I was told since I did not have a receipt, I would be given only half of what was actually paid for it. So I had to pay more money just to exchange this cream. I love shopping at this store, but I have to say I was really disappointed. I will tell all my friends that shop at this store, keep your receipts because this policy that you all have SUCKS!!! I will not speak highly of this store anymore!!!

I am so tired of taking your candles back because they do not even smell at all really? You are raising your prices, having customers pay to use your so called coupons and on top of all that the coupons are not worth the paper they are printed on. Your end of year sale is not a sale maybe 10 items. It's all about pushing new full price products. Your cheapness will be your demise. I am no longer buying your dollar store quality candles to just pay 22.50 and they have no scent. Sad you have come to this to make a back (rely on past value to trick your customers into buying a cheap product).

I am very disappointed that they have disconnected their burning oils. They were the best out! So why discontinue? I have bought their wall flowers, and they are NO Comparison!! If B&BW reads this, PLEASE Bring BACK your burning oils. I & some other people really love those oils!!! Thank you!!

The wall flowers I have are turning all my white outlets brown. Anyone had the problem? Any ideas on how to clean?

Whenever using any of their scented products, I get coughing spells, hard to breathe, and scratchy voice and throat. I can tell a bath and body product just by sniffing the cap or product. I'm very sensitive to it be a air freshener, soap, spray on product ext. If I get in the same room within twenty feet, it affects me terribly. Seems to be just bath and body predominantly. Currently testing others. While close, non can compare reaction wise. Investigating ingredients now. Maybe its formaldehyde?

I experienced severe body pain using the wallflowers.... When I took them away pain subsided. If the oil will strip paint always, we definitely shouldn't be smelling 24/7! Silent danger!

Okay so is it just me or has anyone noticed that when you light the 3 wick candles the wick starts to pop and crackle sending black wick charred pieces all over surfaces/carpet/walls and it's not so easy to scrub out of carpets. I'm afraid to leave the room for a second for fear that it might start a fire. :/

I purchased the scentportable holder and appropriate refills from Bath & Body works for my car. In essence, it is a clip on version of car air freshener. I have used it since last year. However, to my horror, I found it last week with the scented gel melted and dripping out of the sealed container. It dripped all the way down the side of the car stereo on the dashboard and has permanently damaged the dashboard as it also melted some of the paint off the dashboard.

I prefer and so LOVE the Bath & Body Works oil, but after they were discontinued, I had to opt for their Wall Flowers, which is their scented wall plug-ins. I was (am continue to be) extremely disappointed. I purchased 6 different fragrances box sets, along with 4 plug-ins which you need to use the fragrances. I had several Christmas themes scents including several regular scents for after the holidays. Well, I plugged in all four units in four separate parts of my house (LR, Hallway, Bath and Kitchen) and to my surprise, all four units only gave off their fabulous scents for maybe 2 or 3 days. After, the 4 or 5 days, nothing. Not even a hint of a fragrance.

On Memorial Day of 2013, I decided to try out the Forever Red Spray my sister gifted me with. I took a shower and sprayed myself, arms, legs, stomach and neck. The following day, there were a few pimples that I ignored. Later that day into Wednesday, I was a full blown disaster. I looked and felt like someone sprayed me with acid. Doctors said it was one of the worst reactions they've ever seen. Because it was direct contact, I was in constant pain and agony. I went into anaphylactic shock and had to be rushed to the hospital getting an epinephrine shot that left me in seizure state. I was put on every steroid and meds there is for allergic reaction, but unfortunately it had to take its course.

I noticed there was a funny looking "wet" spot on the ceiling of my bathroom. Thought it was a roof leak. We checked the roof and crawled up in the attic - no water damage found of any kind. Came back down and realized the damage on the ceiling was directly above the plugged in Wallflower. It was a sticky mess, took off 2 layers of paint, has taken months to dry out in order to be able to sand it down and re-paint. In the meantime, have read numerous other complaints about these Wallflowers taking paint off furniture, floors, tile, etc., etc. They should be taken off the market!!!

I have used wall flowers for as long as they have been around. I have new ones I just bought 6 days ago along with new bulbs and some that are a few months old. I know they can burn out over time or be less effective so I buy new plug-ins frequently. Usually they are plugged in, in a open space on a wall or in a bathroom. I notice sometimes they get gunky as the scent disburses and I throw the old ones out.

We plugged in a new oil pod into the warmer on the wall on our counter. It was right side up and was working fine. We went on vacation for 9 days, came back and there was oil dripping on the counter a little ways away from the warmer. It was not connected to anything, we were baffled. After looking around, it appeared the warmer oil must've gotten hot and blew up on the top of the cupboard, then was dripping down onto the counter. We tried to wipe this off the cupboard, but it was too late. It appeared to have eaten off the top finish of the wood. We have never had issues with them before, and this was really strange. I will monitor my other ones, but this is probably the last time I use this warmer. I don't like how this got so hot it blew up all over, potentially wrecking personal items or endangering children. Disappointed.

I purchased several wallflower units, which didn't seems to work at all. I thought perhaps there was something wrong with my electrical outlets. But I purchased another brand, for much less that work just fine. Unfortunately I can't locate the receipt, so I can't return them. The wallflower units are overpriced and in my experience do not work. Will not purchase any more!

I went to Willow Grove Mall and asked the salesperson for the tiny scented oils by your company or White Barn to put in my heat warmer I purchase from your company. The sales lady informed me they were discontinued, and recommend to get the wallflower refill and cut it open at the top. She said "That's what I do." Got home and did it. Chipped the glass and spilled the oil everywhere, plus my birthday sweater is ruined. She should have recommended the wallflower kit. I would have brought it plus I had a coupon. I'm so disappoint about the discontinuation of the small oils. And may seek online. I will return the other oil I purchased and am unsure when I'll be back. PS. So mad about my darn sweater.

After purchasing Velvet Sugar Body Lotion I applied the lotion to my body after exiting the shower and drying off. The "body" lotion caused a huge rash and chemical burn across my neck and chest. I took photos of the damage to my skin as I needed to ingest medication and immediately wash it off my skin and apply calamine lotion for the intense pain, severe burn, and throbbing itch. There are no allergens listed on the product, nor are there instructions that the lotion cannot be used on any body part including the chest. Please change your packaging to include a list of abrasive ingredients or allergens that could cause an allergic reaction to your customers. Your products are not inexpensive and customers deserve to know if there are any side effects from using your product as well as a guideline to where on the "body" it can be used if not meant for the entire "body" as it says.

I have suffered from an acute reaction- respiratory, neurological and cardiac from exposure to Bath and Body Works lotion. (Respiratory difficulties, angina, coordination impairment, pain, and subsequent migraine, as well as rash). I did not come in direct contact with the product, just proximity to use. I have the P-450 Polymorphism, which is essentially an impaired metabolic pathway related to detoxifying substances...food, medications, fumes and aerosols.