Bath & Body Works Reviews

I have never been disappointed with Bath and Body Works, they are always innovative and current, providing endless options for the most luxurious scents, body fragrances, home fragrances, moisturizing lotions, soaps, candles and essential oil air fresheners. All so beautifully crafted, fabulously curated, every trip to their store is like a mini vacation for the senses that is cost effective, incredible quality that is worth every penny. My personal fragance favorites are: Forever Red, In the Stars, Magic in the Air, Dark Kiss (that I wore on my wedding day 7 years ago) and Twilight Woods. My husband loves Graphite and Ocean. Bath and Body Works is on my Christmas, Anniversary, and Birthday list every year and it should be for everyone else too. There is quite literally something for everyone!!

Love this store— just by the aroma that draws you in! I can always find something, whether it be hand soap, body wash/spray, or Wallflowers...leaving there finding great deals. Their variety of scents are endless! I always look forward to seeing what new ones they develop.

This store’s prices are overpriced and their 20% discount doesn’t feel real. You can easily find same products elsewhere for a cheaper value. I really don’t give attention to the 20% discount coupon that they send by mail. I don’t like the shop places where I feel I’m fooled.

Bath & Body Works is my go to store for everything to do with Soaps, Lotions, Creams & so many gift sets too. I don't buy from anyone else. They also have a lot of gift sets to choose from. Especially at Christmas time, you can't go wrong here. Also I love their plug-ins & their decorative holders too for these plug ins. You can't go wrong here.

I love Bath and Body Works. Their products smell amazing. I love to buy off season like now as winter is on sale but we have a lot of winter left in Minnesota. They are around store helping staff with baskets and questions. They are really helpful. Just so in love with this store.

In a recent online purchase of 11 items, 7 needed to be returned based on smell... Beyond awful. But that is not the "stink here". The situation is when I purchase online and I have the ability to pay via PayPal. I do so for security reasons. The unfortunate part is they did not tell me ahead of time of when making the purchase I would get a store credit instead of a full refund which it stated while making the purchase I would get a refund via the way you paid. There had been nothing stated of this situation of a store credit. Every other retailer I deal with when using PayPal gives you back a refund to the credit card it is attached to, not this company.... They only want your MONEY!

The bath and beauty is one of the top ten products. I highly recommend it. It's awesome smell, great quality and it lasts hours. It's number one to me. It's great for dry skin and great to bath in. All of its products is just so good. I could write a thousand words and still not say enough about it. No other products like it.

I love Bath and Body Works. I have been shopping there forever or so it seems. I love the products ... everything from body wash to the lotions to the candles. It allows one to have a spa experience. What woman does not want that? The variety of scents for all seasons is fun. And I must admit that I have used ‘at the beach‘ products in the middle of winter to take me to a warm and sunny spot in my mind. Thank you.

Bath and Body Works have great products, great prices. Let's not forget their products such as lotions and fragrances have wonderful scents. I'm a rewards program member so l love their deals and discounts especially during the holidays. Love bath and body works.

I can normally find a cologne that I like & they usually have it on sale!! I can also find skin care products there & body lotions that I like!! They have anti-aging lotions that I love!! They always have sales & will tell you when something is going to go on sale!! A few different stores will do that too, but Bath and Body Works does it frequently???? I think they want their customers to come back!

I love shopping at Bath and Body Works, I use most of their products. I purchase the body wash, body cream, hand sanitizer, candles, car scents, home fragrance. All of the products are a great value and I enjoy shopping their stores as well as shopping online. The products are good quality and reasonably priced. I particularly love shopping the stores and site during the holiday season. They have unique items that you won't find anywhere else and they make great gifts.

I really enjoy getting products from this store. Their scents are long lasting and the body lotions and shower gels are wonderful. I watch for special sales so I can stock up. Quick shipping and never a mistake.

Excellent products. Somewhat costly when not on sale, but worth it. Body lotions, candles, and home fragrances do last a while without losing their scent. Lotion is not greasy feeling after applied and pleasantly fragrant without skin irritation as well for those of us with sensitive skin. Always pleased with my purchases.

Bath and Body Works is a great store with a lot to choose from. Their scents, spray and lotions are amazing. You can actually smell the scents before entering. However they are a bit pricey and I only buy their products when they have sales.

Nice workers at the store. Anytime they will help me find new stuff and new suggestions. Good deals. Good hand creams, body lotions and Body sprays. Good hours and location. Easy to reach products. Thanks.

We are fortunate to have a store in a smaller shopping center. The employees are exceptional and their product selection is good. There is always a special sale and you are given coupons with your purchase. I especially appreciate that they offer small travel sizes.

Always a friendly, helpful staff. Love the products, lotion, body spray, bath balms etc. So many different smells. The candles are many to chose from. One of my favorite stores. But the closest one to me is an hour away, so I have an option to shop online. Or send a gift set to a friend.

Always a great gift idea....to receive or give. And it isn’t too hard for men to buy either, as they can make up gift baskets. They’re constantly having sales, there’s no chance you run out of your favorite scent. Such a wide variety of scents to choose from....from fruity to natural, you’re sure to find something. And it’s a great place for candles also. I shop in store and online with them throughout the year.

I love shopping online at Bath & Body Works... They have an amazing selection of products and tons of scents that can please everyone. I especially love their 3 wick candles and they are always having a sale. And even though I don't really need to buy anymore as I stock up a ton when I do but I am always finding new scents that I have to buy. Prices are always reasonable and shipping is free after you spend a certain amount that is also reasonable.

I have used Bath and Body Works x 40+ years. Never dissatisfied with products. And end seasons sales are amazing.. The body creams are very skin satisfying. Keeping skin soft and a light fragrance.

The prices in Bath and Body are in line with other stores: maybe even a little lower. Bath and Body also has a lot of different fragrances that others don't have and their soaps are excellent. They have a lot of variety in lotions. They also have a nice selections of perfumes. The smell of these attracted me to their store when I walked by it at the mall. I have been a customer since. I would not consider going anywhere else and I highly recommend it to all my family and friends. One walk by the store and you will be a customer forever.

Love Bath and Body Works, big selections, sprays, lotions, body washes, lip care, skin care, perfumes, and soaps. Friendly staff, knowledgeable, and resourceful. Always a sale and new products. Clean stores.

There are so many ways to see what's new... whether it's body care or some smell good for the home or car. Filter and sort options are optimal. There's also the retired "fragrance" tab - WoW! I love that tab... I call it the "throw back tab".

I really like this store, the customer service and their product. The associates greet you right away and they're usually pretty knowledgeable about the products. I was looking for a lotion called Moonlight Path. The salesman took me right to the lotion, but told me the scent would be discontinued. That was disappointing - why do stores do that? Shouldn't they do a survey first? Overall, I'm satisfied with this store.

I like the seasonal variety of scents. I appreciate the BOGO sales. I like the addition of White Barn accessories. I still shop at B&BW even though the scented car vent holder and scent leaked and destroyed the front of my CD player to where it was unusable. I had been working with an agent of B&BW to replace the stereo, but never heard back after I supplied all of the requested documentation, which was disappointing, but I do like all of the other product.

The staff are typically very friendly and more willing to help fill your need rather than push a sale. The variety is typically excellent with several scent and styles to choose from. Often they have decent deals with combining purchases to make it more affordable, though oftentimes that feels more like a marketing trap to purchase more product than needed. I typically shop for the lotions that I think amazing but there is plenty to choose from to match your need.

My most recent visit to Bath & Body Works was amazing! I went during the holidays and they were super busy with a lot of sales going on. All of the employees were kind and helpful. You really can't beat their prices and their variety of scents. I love that I can go with any scent to match the season we are in!

Do not waste your money on this item. I purchased a cute (girly) holder and several different scentportables. OMG, what a wasted of money the scentportable has been in my car for 4 days and has yet to release a fragrance. I will be returned everything. This was truly a waste of money.

Love their three wick candles. They are expensive but I always buy them on sale. They allow you to exchange smells if you get it home and don't like it or if they run out of what you want during a sale. And that's not just for candles. They are very good at allowing exchanges for unopened products. Ladies in store are very helpful as well.

I'm absolutely in love with the wallflowers! The smell in my home when I walk in makes me feel so good! Whether it's a balsam fir, cocoa and cream, leaves, blueberry, etc, etc....There is always a scene to fit the season or holiday!

I like shopping with them online, but once I applied a coupon code it made my shipping jump from $5.99 to $9.99. Why did the shipping change if all I did was apply a code and not change any items in my order?

I noticed I began to have wheezing problems after the use of B&BW plugins and air freshener over the course of 2 wks. We only used the air freshener as needed after a visit to the bathroom. We only sprayed one squirt into the air. I stopped using them and the wheezing slowly came to a halt. Out of curiosity, I started back using them for one day. It began to feel like I couldn't get enough air in my lungs. I unplugged and put the aerosol away in the middle of the night. Now I'm fine. They smell so good, but are hazardous to health.

I noticed after a few days of having the wall flower plugged in that my cat all of a sudden refused to eat, she has been lethargic, puking bile and I am absolutely sick because I know it was that plug in poison. Hopefully the vet can save her. I've never been one to burn candles, spray toxins, use plug ins. I don't know why I decided to use one of these things but it was the worst mistake I've ever made! My poor girl. :(

OMG, this company -their customer service should be called customer DISSERVICE....worst ever. I purchased plugins online - 70% of my order was canceled because they didn't have the stock - I bought 36 plugins because they were on sale and only 16 were shipped - I called to ask if I could order something else in place of what they didn't ship without paying additional shipping - the answer NO. Plus the person on the other end of the phone was clearly half asleep - I could barely understand him- so here it is - "We want your money - we don't want to give you fair service." Can you say BAIT and SWAP? I am going to look for an alternative to this company - I will find it - they have lost a customer that was using their products commercially. Idiots.

I used to shop at Bath and Body Works then I realized they only want to make money and are not concerned about their customers or the environment. Do you know how many chemicals are being put in their lotions and body wash? Why don’t that recycle the bottles and give discounts for those that return them? Something I mentioned years ago which the manager said they were not interested in.

$24.99, only 2 very off centered wicks, NOT soy & burning VERY black smoke. For $24.99 they should be soy...for $24.99 the wicks should be straight. (The third one finally appeared after 2 hrs of burning.)

I used to love Bath and Body Works candles. The used to smell the entire room. Not sure what they did to change their candles but now they don’t even smell. I’m so disappointed. Bring back the original candle!

I had to work today so I sent my daughter in to purchase several candles for me. I also took a screenshot of my coupon to give her for an extra 20% off. When she got up to the counter they would not allow her to use the screenshot. You can literally use a screenshot of your airline ticket barcode and get through security at the airport but you can't use a screenshot of your coupon at bath and body works? Ridiculous!

I had placed order online. Mind you I paid for shipping. I was not happy with a couple of the scents of plugins. I had brought them back to my neighborhood store to be told I would be given store credit. I was not given back the cash I had paid. I am extremely annoyed, Lost a very good customer.

I put my Xmas order in Dec. 2nd and realized I never received my order but was charged. Finally I got hold of them and it was returned to them because USPS could not read the label. They would not expedite, they did not notify me on any problem and I'm out Christmas presents and $114. They said I SHOULD receive it within 8 days. I also got a sorry...Very disappointed. I thought they were a better company than this.

I placed an $80 order of gifts for our teachers on December 10 and was guaranteed delivery between December 15 - 19. I started to get worried so I tracked the order which was being shipped through LaserShip. It was delayed, delayed again, and then delayed again. Finally it was labeled as “exception,” which I guess means that it was damaged or lost.

Horrible customer service online orders and fake publicity. I ordered a lot of their products as Christmas gifts and I only received a few items (3) and when I called customer service I was told that the order was canceled because it was out of stock. I was also told that if I want the rest of the items I had to reordered them, but I have to pay full price for it. My question how is that they have the products for me to reorder and pay full price, but they did not have them and send them for the sale price those products were purchased? I am still wondering and disappointed on what they did. I did not go to the stores because they are not great and the service either and I was hoping it was better online. BUT NOT.

I shop at the Bath & Body Works at Glade Parks, Euless, Texas. The customer service provided by Sade is exceptional and she always knows my wallflower fragrance. Sade always greets customers with a smile and hands them a basket and makes recommendations as they enter the store. I don't often write reviews but when someone like Sade goes above and beyond to assist a customer the company should be aware of the talent they have. Liam.

I ordered the Bath and Body Works Cyber Monday deal. My credit card was charged for it. I waited 3 weeks for it to come in. I placed the order online. I called to see why I haven’t received it. I talk to a associate at Bath and Body Works she informed me they sold out Of the item. It didn’t say that when I placed the order online and bath and body works didn’t send me an email that I would not receive it. But the money was still taken from my card!

I ordered a Christmas order on November 23 2019. My order was processed and was to be delivered by a company called Lasership. First I was out of area but was told they go right by my house to deliver in town. Then I was told I was in the service area. Then I was told they couldn’t find my house. The girl even Googled my address and said they would deliver my package here. It is December the 14th and now I’m being told all of my order is out of stock because Lasership sent my order back to the company. Never had a problem before. I’m very upset with Bath and Body. Too many phone calls and still no package. Will not deal with Bath and Body again.

I ordered sixteen items on Cyber Monday, receiving a confirmation shortly thereafter. After waiting until the last day of the estimated shipping date and not receiving my order, I checked the order status online. There was a record of the order but no information on the status. I found an email dated a week after the order was placed in my junk folder saying all sixteen items were no longer available, and the order had been canceled. I checked online and according to the website, the items were still available.

Not satisfied with 2019 Gingham Black Friday bag. I shop at Bath and Body Works regularly. I have always been pleased with their products. Usually buy multiple items for Christmas gifts each year. I have always looked forward to the bags that they have offered. Last year's 2018 Black Friday bag was awesome. This year I can't say enough about how disappointed I was with the bag. In the picture it looks beautiful. I ordered mine online and was expecting a canvas bag. Boy was I disappointed when what I received was a bag that looked like a recycled bag. The outside color is pretty but I have never seen such a cheap bag from Bath and Body Works. You should be ashamed of yourselves for offering such a cheap bag. Didn't expect this from Bath and Body Works. Will not be looking forward to next year's bag.

I took advantage of the hand soap deal they had going on ($2.50). I ordered 15 of them. Paid for my order. Then come to find out 3 of them are out of stock. I never did receive this order, so they sent me a replacement order, but now 2 more are out of stock! Wouldn't you think they would let customers replace the out of stock ones with another kind? So instead of the 15 that I ordered, I'm only getting 10, that is if these ones show up! To say the least, I'm not impressed!

This last year every candle bundle I have bought 2 out of five candles have no smell while burning. Although they do offer a satisfaction guarantee, I live too far from a store to just return whenever this happens. I recently bought 4 candles and only one puts a smell on burning. So I will only be buying their hand soaps and lotions, no more candles for me from here. Not worth the money.

I have shopped over 30 years with Bath and Body Works and it’s always the same. The candle sale (9.50 ea) and with other promotions in the past my favorites are sold out. In the past I have compromised but the last few times I have not. I refuse to order. Most recently it was the candle sale that starts at midnight. I fell asleep and woke up at 2:30 am and went to place my order only to find they were out of stock 2 hours after the sale started. Very disappointing. I chose not to purchase anything so they lost 150 dollar sale at the very least and I’ve chosen this time to purchase Yankee candles for Christmas presents instead as no rain checks are given by this company. I’m an extremely disappointed loyal customer of more than 30 years.

Was taking advantage of the GREAT cyber Monday online offers but my payment card wouldn’t process. Called customer support and spoke with Bonnie and due to volume of online orders there were delays. She immediately offered to process my payment and was efficient, helpful, pleasant and made the check out easy and problem free. THANKS!!!!

Bath & Body Works have a promotion that if you order 30 dollars then you get 30 dollars in free stuff (Giftbag) is the promotion. I tried figuring it out. I put promotion in the box too, did understand it right till after I hit the order button then it explained it better so within 4 minutes I called and basically was told, "Too bad but we will refund your shipping charge". They have lost a customer for good! Will be returning my whole order! Poor Customer Service!!!

I purchased a few 3 wick candles which turned out ok; however, the coupons sent with that delivery are useless and the website would not take the codes. I tried and retried to no avail. I will not do business with this company again.

Bath and Body needs to stop using LaserShip for shipping, they are the worst I have ever dealt with. It’s been 3 days of them still not delivering my package, they keep saying the delivery was attempted but it wasn’t. Now they put my package on hold, WTH is going on with this shipping company. I got in touch with customer service and I get the runaround saying it’s coming today but 3 days and still nothing. Be Aware what shipping they are using.

This company is good people. My order arrived damaged & they replaced with no problems! I love a store that there is no problems when I have an issue! But one thing that is important is with every order, no matter what the amount, should be free shipping. I would order a lot lot more often if shipping was always free!!!

I purchased a Marshmallow Fireside 3 wick candle and am very disappointed. It seems they aren't made to last like they used to be. I only burned mine a little at a time and it's already burned out! I've bought Dollar General brand candles that last much longer. Why did they change? I know their candles and wallflowers used to last much longer. I don't get very many opportunities to shop here because of my low income but when I do I like to get what I pay for. Marshmallow Fireside is my favorite scent and I am so discouraged.

I had purchased the Wallflower plugin and realized it only lasted less than a week. How long are they supposed to last? Earlier had purchased spring refreshing smells, and had enjoyed the scent. I have a butterfly and find it very beautiful. It gets very warm during use and not sure if that is normal.

I have only had this winter scene Wallflower for 9 months. 2 weeks ago I bent down to pick something up off the floor and happened to look at the Wallflower plugged in and was shocked to see that most of the winter scene had literally melted. What a freaking fire hazard I thought. I contacted Bath & Body Works and to my surprise all I got was the runaround. I sent them pictures numerous times. They called me and offered me a $20 gift card to go away.

I have used Wallflowers plug in air fresheners for many years. The oil in the little bottles used to last 2 or 3 months. If you have 2 to 4 of them plugged in at your home which most people do... It's rather costly to always have a fragrance in your home that you like. Early summer or in the spring I noticed they were empty pretty quickly. At 1st I thought maybe the electrical outlet was stronger so I tried using different outlets. This is a brand new apartment so I would think the wiring is just fine!

I have never had any problems with any of B&BW products. I really love them all! However lately, I have had problems with products (candles) arriving broken and I have had problems with Customer Service. I make my purchases online and have most recently had several problems with candles arriving broken and incorrect orders. I have been going back and forth with B&BW over the last few weeks about their packaging and broken items. The candles I've ordered, come in these huge boxes, no bubble wrap and they're broken.

I bought a Bath & Body Works wallflower diffuser and used the leaves scent. It was wonderful. But when I changed over in the spring to a new scent, it was so strong I had to remove the diffuser from the wall. I set it on an antique table in the foyer. When I went back a few days later, I found the finish was damaged!! I was just sick! The oil had leaked and eaten through the finish on this burl table with inlay. Unfortunately, since I didn’t know the diffuser had caused the problem, I set it on another table. This time I left it there for weeks. The damage is horrible. This is a hand-painted chest, also in the foyer to have both of these pieces refinished will be hundreds and hundreds of dollars. As corrosive as that says, it really does make me wonder what we're breathing in and how corrosive it may be to our lungs!

Disappointed with the recent coupon for a free body care product. I use the sprays from this company and come to find out I cannot use my coupon because it is a dollar more than allowed. I was constantly being pushed to a lotion, which I do not use. I also offered to pay the extra dollar and I was told no, the company doesn't allow that. I don't need incentives to come to this store but it would be nice to be kind of rewarded, but this failed in my mind.

Called store about product. Too busy to help. Manager said they were short handed (not my problem). Could not answer my questions regarding inventory and coupon. Called corporate. Again, passing the buck. Amber told me they discourage their people from answering questions over the phone and that the store shoppers come first. Also, she informed me that she has been with B&BW for 20 years! LOL. Not my problem. As she continued to discount my complaint and fully supported her rude manager. I just hung up the telephone.

I love the fact that my online orders are delivered on time. I have never had a issue at all. When I shop in store I am very pleased with the Customer service that I received. I love all the new fragrances but I love the retired fragrances the most. I really think Bath & Body is the best.

I went in to buy aromatherapy products that were supposed to be 75% off only to get charged full price. I told cashier that I got it from the 75% section. She said, "are you sure?" I walked out. You are a ripoff.

I will make this short and to the point. Wallflowers plug ins have burned my face just from being in the air. I developed blisters along with burning and flaky rash on my face. Yes, I know it’s the plug in for sure because I tested it again and it did the same thing. Not only did it burn my face (or did damage to my skin), it also made a hole in my trash bag when I threw it away. My mother also had the same problem. The scented oil burns and melts things. If it can burn or melt something, why would you want it floating in your air. I will never use this again and have already advised everyone on my social media platforms about this product. That’s all I have to say.

I have been buying B&BW deep cleansing hand soaps for about 10 years. I have always LOVED them! They made my hands feel very clean and soft after, not dry. That was hard to find in a soap that also has 100s of different scents. I stocked up of so many that my husband cut me off and I didn't buy any for a year and a half. Almost 2 years. I go back this past week with the awesome sales and bought 10-15 soaps and other things. Get home, open 3 new ones and go to wash my hands and squirt???? Get soap all over my new shirt...

Hi! I wanted to write a review for my fellow LGBTQ+ members and also a thank you to the Bath & Body Works over at Loehmann's Plaza. As a lesbian and avid supporter of the LGBTQ+ community, I appreciate the support shown via the giant rainbow display right up front. The products smell and look amazing and the acceptance and love shown through the display made me (and I'm sure many others) very happy. To anyone looking to buy the wonderful products I highly recommend them! A super huge thank you to The Bath & Body team. The customer service is always amazing. - Anna

The staff in South Edmonton Common are not well trained. She doesn't know what scents she is selling. Some products are good but expensive. I would rather go to other branch and they can accept the coupon which is still valid.

I was visiting my daughter and used a Bath & Body Works lotion she had in her bathroom just on my forearms after washing my hands. A couple hours later I started noticing my forearms were turning red,bumpy and itchy. I'm now on day 4 and it's still red bumpy and itchy. I have used Benadryl, cortisone lotion and Aveeno anti-itch lotion. Some of the products alleviate the itchy feeling but the red bumps are still there. Some of the bumps are drying up so now it looks like small scabs on my arms. I have used Bath & Body Works products before and I've never experienced anything like this. I am thinking and hoping that it is because the lotion may be old because I believe this is a lotion flavor that is sold around the holidays.

IMPORTANT NOTE: Banana flowers is Bath and Body Works most refreshing, clean and wonderful scent. My husband and I feel that this scent is in desperate need to have body products as well. It makes no business sense that this scent wouldn’t have body products... Never discontinuing this scent is a must or we will never purchase another product at Bath and Body Works again. We have stocked up on your foaming hand wash that I must add isn’t your best product by far. However this is 1 scent that you need to keep year after year and body care is imperative.

I ordered three candles and one came shattered. The air filled plastic they put in the box to protect the candles from breaking were completely deflated and didn't protect the glass from breaking. I will probably just go in to the store from now on.

Watch out! I started to make a purchase. Shipping was estimated to be $5.99. I applied a 20% off promotion (deducting -$2.40.) Shipping then went up to $9.99, a $4.00 increase. (By the way, I disagree with ever paying “handling”. That is their cost of doing business - overhead.)

I must say that I've shopped a many locations and every experience has been the same extremely pleasing. The customer service is wonderful and the employees always so helpful. I will continue to be a loyal customer for as long as I continue to get the excellent that I have received. I will also recommend them to others.

I’ve been a long time B&BW shopper and things seem to be changing in the quality department. Their products are very expensive and don’t seem to last as long. From lotions to soap! But the worst experience I’ve had thus far has been with their high priced fragrance night lights called wallflowers. Somewhere between half done and a third done, the liquid inside stops producing its smell, and turns a hideous brown color. I’ve waited it out on my last 5 that I purchased hoping the smell would kick in, but it basically sits there rotting. Very very disappointing.

Bought both of these items (above) and 3 bath bombs from there (Unicorn, ultra foaming and something else). Ridiculous prices. Sure, they had "sale, sale everywhere" listed in their store but every time I asked, is "this" or "that' on sale, she'd say no. Finally she came over and whispers, the sale is for the cheap stuff. What you're buying is the higher quality stuff (Aromatherapy) and these aren't on sale but the stuff you're getting is much better quality. Whatever, right, my daughter wanted them as part of birthday gifts so I give in.

I've tried many candles, even the ones that give parties in the home. Yet, I find that Bath & Body Works' candles are great. They have light to strong scents and last throughout the life of the candle. On some sales you can get free shipping.

I am big fan of B&BW and I want to see these items improve. The 3 wick candles are inconsistent in term of strength of scents. Some are strong and you can clearly smell when burning. Others you can even smell even though I burn them for hours. For example I love the Eucalyptus and Mint. It's strong and I can smell it no matter where I have it burning. Then I have the Lemon Mint Leaf and it gives off absolutely no smell at all. In addition the 3 wicks as they burn close to the last quarter of the candle burn so low that they go out because the wax has burned so much. I want to continue to buy these candles because I love the variety they have but they are not cheap and if this continues to happen I'm going with a more reliable candle.

I made an online purchase almost 2 weeks ago, I received an email today saying the items were returned even though I did not make that request. I emailed back saying I did not return those items. We went back and forth trying to get information then they told me to call after emailing and asked for the same information that I already sent over. After I called, they said it was returned because of damaged product and they wanted me to pay again for a re-order even though I did not receive a refund and was not notified they damaged my product until today. Very annoyed and upset with everyone involved. Do not order online here.

I purchased a Bath & Body Works Portable car air freshener and holder that clips onto the vent. The item had been clipped on the vent for about 4 weeks and appeared to do what it is designed to do, smell good. I don't drive this particular car on a daily basis, but I got in the car one day and noticed that it appeared wet, and after further review I noticed the air freshener had leaked causing $1300 worth of damage to the panel of the dashboard.

The last time I came in to buy your wonderful bath product, which I've done for years, I discovered that you don't create a shampoo for women any longer. However, you did at that time offer me one for men, a product that can be used for both shower/bath and shampoo in one bottle. I used to love your shampoos for women. Perhaps it's no longer profitable for Bath & Body to make a shampoo for ladies. Yet at the same time, I find it SEXIST that you created a combination body wash/shampoo for men and not for women. Why exclude such an important gender?

Jordan Landing Plaza store: my card was left with family (out of state). I went to store with a picture of the card (#/PIN). Store wouldn’t accept it. Called customer service to see if they would reissue a new card via email (something the card says they can do if it is lost or stolen and you give them the card number) and they said they couldn’t do that but I could order online and pick up in store. Went back into store and the same employee (Lizzie with a short and rigid response) told me I couldn’t order to pick up in store.

Please know that I originally called Bath & Body Works and they said the store "had to take them back and exchange them for similar or equal value item. I did not need a receipt. They said the plug ins are unique with threading in reverse of any other USA products and they would know what is theirs". I took them to the Ledgewood store to exchange them. I did not want my money back as I wanted something that worked. These all died out after about 3 months of use. The store refused to take them back. It made me feel very foolish and embarrassed!

I went into the store in Methuen in Massachusetts and the customer service lady treated me and my daughters like we will criminals. I will never ever go there again. Just because we were Hispanic I feel bad for my daughter, that she had to hear what the customer service lady said about Hispanic people. What a shame and 2018 with true racism.

I ordered body cream products for my wife under a "Buy Two Get One Free" promotion. They shipped two of each, not three. I called customer service and was told I should have ordered "3" in the box and they couldn't/wouldn't help me. BUT they would waive shipping costs if I spent MORE money with them! It's a shame because their products are very good, but their online promotions are tricky, and they probably fool a lot of people. I might go to a store in the future, but never again order online. This could have been a 5-star rating if these chislers would just have parted with two items to fulfill their original offer. But by being inflexible (and cheap) they cost customer loyalty and I will continue to spread the word of this experience.

I have used Bath & Body Works products for years, but have never placed an order on their website... Until this year. I will NEVER order online again. One month later, I still haven't received the products that I ordered. I have used the "contact us" link and sent many emails, none of which have been answered. I have called the Customer Service number so many times that I have lost count. Every single time I have been placed on hold for over 1/2 hour, never having had the opportunity to talk to one single person. My money was withdrawn from my bank account and products have never been received. Horrible... Horrible service and they have now lost a customer.

A little while ago I went in to the store with the intent of buying a bunch of candles, soaps and body sprays. I sprayed a tester to see what it smelled like, and one of the staff came over and yelled at me and said that I couldn’t spray anything and that they have a candle that smells exactly like that and if I wanted to know what it smelled like then I could just smell the candle. I had already decided on purchasing this spray so as I started to say “no thank you” the girl walked away. I was pretty uncomfortable at this point as the store was full of people and everyone saw her get mad at me, so I decided to just buy the spray and get the heck out of there. Once in line the same girl came over to me and handed me a candle and said “you want this or not?” Me not wanting to cause a scene I said “no thank you, I’m sorry”.

Here it goes, first of all every time I have ever had an order problem and had to call the customer service people I get lied to after being promised certain things like credits and gift cards etc, and always end up having to call again and again just to get someone that is not a liar and actually help resolve my issue at hand. I also had a problem submitting an egift card when trying to place an order online because when I would add the gift card number and 3 digit code thing etc and hit “Apply” nothing would happen, and this went on for hours and ended up having to call customer service and dealing with yet another issue.

I have read quite a few reviews on how dangerous the scent plug ins can be for your pets. I have pets that I love dearly and nothing I do not care how good they may smell is worth me going through the trauma that these folks did. Losing a pet because of this! I would really like to hear what the company has to say about all this! It is very scary! I have not seen one response from the company yet addressing this issue! Please say something. I cannot believe you would risk the life of any living thing just to make some bucks!

I bought a tonne of stuff from Bath & Body Works on Black Friday weekend. It was supposed to arrive on 10th Dec and on 4th Dec they mailed me saying it has already been shipped. 10th Dec passed and when I checked the tracking it said it'll be delivered on 11th and that it was at the facility. It wasn't delivered on the 11th. I contacted customer service by mail and haven't received a reply. I tried tracking it on the UPS site and now it doesn't have an estimated date anymore. The customer call center thinks it's best to wait. After almost 3 weeks of waiting this is highly unreasonable and very inefficient. Not the product but the online shopping and delivery system is just painful. I am still awaiting my parcel which I'm not sure might even arrive.

I bought three different transactions. When I got home I realized I was missing two items. I called the store and talked to a manager who said to bring my receipt and she would give me the items. I said I could not come until the next day due to the weather (it was raining cats and dogs). She said it was no problem. When I went back the next day, I spoke to another manager, gave him my receipt and after 5 minutes of waiting he came back and said he watched the video and I got all of my products and that I must have been gravely mistaken and if it wasn't against policy he would bring me back and show me the tape. I left the store and called customer service. Once I got a store representative (they have online and store people) she said that the policy is once you leave the store you are responsible for your items. I said that is not sufficient and I wanted a manager.

There is no way I could tell the repeated bad experiences I have had both in the store or online with this company in just 3 weeks!! I have spent well over 350.00 $ That should have been much less. I am on a fixed income and they never once applied my coupons that they took... 3 times I got home with wrong products!!! When I explained to the manager what had happened, I got, "Oh I’m sorry here is 3 more USELESS coupons to use when you buy more stuff!!!" Then 2 days later the lotions bottles I paid full price for at 12.50! Go on sale for 2.95!!! I am DONE with Bath & Body Works!! I left out that they sent me to go fetch products to get prices. While they stood behind the counter talking... And I am searching the store!

I have been a loyal customer for 15-20 years. I am done. All of the body sprays have been watered down to the point of uselessness. They literally disappear within 10 minutes of use. The body creams still soften but the smell is nonexistent. The wallflowers no longer work after the first day. Save your money for Yankee Candle and Ultra if you are tired of being ripped off by Bath and Body Works.

To make a long story short I looked online and saw where people were talking about returning their wallflowers because they just stopped working. So I called customer service and I spoke with several people and they all told me different things. One lady I spoke with said that I could take them back to the store. I tried taking them back on Tuesday and was told I would have to buy new ones because they only last for two years. The cashier called customer service and explained the situation and they told her not to take them back. I go out to my car and call them myself. I spoke with a man that stated they were supposed to take them back and he would give me an e-gift card in the amount of 50.00$ within 48 hours which is today. He also took my complaint. My issue is that everyone should be aware of their store's policies and procedures. They should also have a way for complainants to know what the status of their complaint is.

BBW does not sell direct online to Canadians. I recently had an accident and am left with a fractured back and unable to attend the store for XMAS purchase. Tried to order online and was shocked at checkout that it was in US funds equaling more than 40% higher cost than in the Canadian store. When I called the Winnipeg Store, the clerk was short and said there was no possibility I could order direct from them, I had to go through the US website at the higher rate.

I went to purchase online. There was a code for 20% off. Before the code the shipping was 5.99 and the total came to $19.79. Then I entered the code and it deducted $2.40 and now shipping was $9.99 and the total came to $21.55. Please explain to me WHY shipping changed by FOUR DOLLARS and you actually deducted 20%... Needless to say, I did NOT buy this and B&BW is ripping people off. I've been a loyal customer for MANY years... Buh Bye.

I purchased 3 wallflower plug ins and 5 snickerdoodle scents (one plug in for each floor of our home) two and a half weeks ago. Within one week of plugging the wallflowers in my son had a terrible, deep hacking cough. He was put on a round of steroids. Then within days of his appointment I was at the doctor with what they called respiratory distress and put on steroids, an antibiotic and an inhaler. One of my daughters also started with a terrible cough. She has also been seen by her doctor. Two days ago it dawned on me that the only change that had taken place was the addition of the wallflowers. I removed all of them from our home and opened windows to air my house out. We are all improving my children’s coughs have almost completely stopped. I will never use wallflowers in my home again and greatly caution others who are considering purchasing these items.

I’m disappointed in the loyalty=coupons system. This is my third candle day year and I received zero coupons to stack for the big day. I won’t go back again. As for lotions I’m moving towards Lush as they are adopting plastic free packaging. I have some scents from Bath & Body Works that will start making my nose close up and spark allergies because they are so intense. I purchased Dream Cream from Lush and it cleared up my eczema. You will not find a product that’s good for your skin at Bath & Body Works. It’s all about the fragrances. Go plastic free. Go green.

I've been a customer of Bath and Body works for almost a decade now and it's the first time I had a problem receiving my order packages. I called Bath and Body works to get an explanation from them and I was told that it's not their problem and asked me to call local post office instead. I've been dealing and still waiting for my package for over 2 weeks now. Very disappointing. Why do I have to call people to search where my package went? So much for paying shipping and handling. Bath and Body Works customer service wasn't a help either.

I’ve been using their products for many years. Recently, my hands had been itching terribly and I could feel little bumps forming on my hands. On the palm side of my hands and fingers, I got multiple small blisters that formed together into larger clusters. Not only did they itch really bad, but my hands looked horrible. I’d used the body wash, the spray and the lotion in Amber Blush. I’d also used Endless Weekend lotion that I kept in my purse and on my desk at work. In addition to the blisters, my hands were really inflamed (pinkish/reddish color, and they were burning. I had to use a very powerful steroid ointment that was prescribed by my physician in addition to taking allergy meds to help calm my symptoms. I did not have this issue prior to them changing the formula in their products. I now have a ton of body products that I can no longer use. I’ve had no known allergies up until I broke out from their products.

I am very disappointed in the Wallflowers. I can't smell them at all. I can smell Glade plug ins. I will not be buying this product anymore, waste of money. They use to smell very strong, but know I think they are not putting the same amount of oil in the Wallflowers.

Ok so I decided to try a new shampoo and went to Bath & Body Works. I was actually a little disappointed that I found out it leaves my hair really thick. Whenever I use this to shower, my hair immediately gets thick and is really hard to wash, probably since it’s a 2-in-1. But it left my hair really thick during the shower and after, I already broke a comb trying to straighten out my hair and I’m just wasting my money! And I’ve been shampooing my hair for at least a week and still no difference. Again, pretty disappointed and I would not recommend this to another person/friend.

Just left the Bath & Body in Commerce, Ga. There’s the usual sale for buy 3 get 2 free. And of course, the item of higher cost is supposed to be charged. I asked the cashier if the items were prorated (the bs reason they gave me in Danville, Va) or were they actually honoring what the sign by the items stated. She said, “whatever the sign said.” She rang up the items and lo and behold all three items were charged. I told her this was the same foolishness that happened in VA so she asked her co-worker who tried to give me the same spiel that the cashier in VA gave me.

I made an online purchase on Black Friday for home fragrances. Good deal but 3 get 3 free included a free tote bag with a $30.00 purchase before taxes. Well I made that requirement and I added promotion code and it said, "You are good. Proceeded to checkout and completed purchase." Nowhere did I see it asking for promotion code to be added again and why should it since I already added to my order. Well I followed up immediately with customer service and was told I had to add at check out. I explained that there was not a place that I seen asking for this and again why should it since I had already added to my bag? They could not help me so I lost out on my free tote bag. I have purchased many things thru Sephora and Ulta and never had an issue getting any promotions at checkout. So beware ordering online with this store. They might rip you off like they did me?

I think Bath & Body Works thinks their customers can’t do simple math!!! HOW IS YOUR BLACK FRIDAY SALE A SALE AT ALL!? Last week their candles were $12.95 for one... If you were to buy six the total is $77.70. Their CRAP sale is buy three candles for 24.50 and get 3 free... $73.50 is that price so you only save $4.20!!! IT'S NOT A SALE AT ALL!!! SHOP AMAZON FOR SALES!!! No longer a customer at Bath & Body Works and I’ll spread the word of their NON Black Friday sales!

If you have coupons, only one promotion code will work. So they send you multiple coupons in the mail and also a coupon for a free gift that is good online but won’t work if you apply a 20% off code with your order. So you can’t even get a free gift. And if they have a special online with $2.50 for hand soaps which should automatically be applied at checkout, you still have to put a code in to get that price. No sense in ordering online as they have “old school” technology!!

I always thought the store was a joke with the "if you buy this you get that" or "if you spend this much, you can get this much." WHAT A SCAM!!! BUT Now, I plugged in a wallflower, after two hours the house was fully engulfed in pine smell. Then I saw a puddle under my dishwasher. I told my husband the dishwasher was leaking. As he went to inspect it, I noticed the wallflower I had plugged in two hours before was empty. I then told him that it was the wallflower that had leaked across the counter, down the dishwasher and on to my hardwood floor.

Shopped easily online, no lines to wait at stores, great sales on liquid hand soaps, great holiday and brand scents, very fast delivery. I will shop online more often. My relatives and company absolutely love your hand soap scents... Thank you again for your great products.

These are pretty nice. There is all sorts of scents, but I like to go with the sweet and spiced scents. They last about 3 weeks. The night lights on the scent diffusers work great, and they are perfect for bathrooms, bedrooms, and hallways. I would recommend the double sided diffusers for larger rooms.

These do smell amazing but my husband had an allergic reaction and was sneezing constantly until I got rid of them. I also have cats and my oldest cat was vomiting constantly. It's a shame because I really loved the way they made our home smell.

This is a great, and relatively expensive lotion that my sister buys me each year as a gift. I don't want to bug her for the order number so I couldn't complain on the company website. It is stupid for a company to sell a lotion that does not pour in a 'pump' glass bottle where, if the cap breaks, the lotion simply will not come out. Rather than go through the expense of return, please consider providing this lotion in a jar with a screw-on-lid rather than a pump cap. It is just too thick!!

A lot of people have been complaining about the wallflowers, but for 2 years now I haven’t had any negative side effects. I'm only using one at the moment for my bedroom. My cat and I sleep in here every night and neither of us has had any issues as of yet. This doesn’t mean that I won’t anticipate it though. I haven’t noticed any formula changed either in the handsoaps or lotions or body shower gels, though I’ve only been using them for about 5-6 years, so they may have changed and I’ve just never known. I’m 20 years old, and I live in a nearby town from our closest Bath and Body Works. Currently, I go to Vidalia Georgia to shop there, and I have never in my life had bad customer service! We go there about 2-3 times a year to pick up holiday or season soaps, small Germ-X bottles, and body scrubs. Once a year I may pick up some perfume or lotion.

I used the stress relief and sleep lotions at night before bed and noticed that the nights I used these lotions I had nightmares. I was not sure at first that this was the cause until I kept a journal for two weeks and I discovered that the lotions was in fact the cause. I have used these lotions many times over the years and it never had that effect before so I really puzzled. Where the ingredients in these lotions changed recently? Signed disappointed.

Have used scent bulbs for years. One unit was empty so I went to change it but noticed a sticky, brown substance leaking from the bottom of the wallflower(??). Not sure what it is but it ruined my hardwood. (Awesome thanks). This is the first time I experienced this in my years of use so I questioned whether it was the product or not. I wiped the brown sticky residue away and plugged it back in (with a paper mat below it this time) and sure thing, after a few days the brown residue was building back up. Thankfully since I was monitoring it I caught it before it started dripping onto the floor again. Clearly a weird defect within this product. Overall my opinion is just that these things could be so much better. A different company should sell a superior product. These seem cheaply made and I’ve had a pretty inconsistent experience.

Package labeling on the wallflower refills is incorrect and misleading. Bath and Body states that the refills 'lasts for weeks AND weeks,' but they only last about 2 weeks. The use of 'and' on this label infers that their product lasts for 4 weeks. I recently purchased about 10 refills in different scents. I've tracked them on the calendar and so far, none have lasted more than 16 days. That means, for every dispenser I have, I have to replace the refill twice monthly. It would not be so bad if the product were not so ridiculously overpriced. I contacted the company and they apologize that I am unhappy, but make no apologies for the mislabeling. The product works pretty well, but I can't afford to spend that much money on air fresheners.

My husband plugged in my Wallflower upside down for a matter of seconds, it dripped out (fast) and ran over to our Garmin Pro dog collar... and literally ate through the plastic! Now our 300.00 transmitter has a giant crack down the middle and the rubber/plastic is peeling off!!! Won’t be purchasing anything from that store EVER again! If it eats through hard plastic and rubber what in the world is it doing to us as we breathe it in!

Typically I love Bath & Body, but my recent experience with the plug in room scents have me beyond disappointed. I purchased 10 refills when they were on sale last and none of them work. I won’t be buying them again.

How can I find out what is used to make the wallflower scents? I've been using them for a while but lately I feel like I can taste them... I have a soapy taste in my mouth, if I unplug them, in a few days it goes away. I feel like this is a real health issue.

On 6/12/18 I placed an order online and received it on 6/19/18 and the following is what I found when I opened the box: 1 pump was broken and soap was leaking out inside of the box; 3 caps were not on tight and soap had leaked out of them; 1 pump itself was not locked down and it was dripping soap out of 11 items ordered. I contacted customer service on 6/19/18 and to this date no one has responded to my email. I have been buying Bath & Body Works products in the store for 8+ years but this is the first time I have made an online purchase. This is not the way a company should do business and I have seen the same complaint from others.

I bought a 3-wick scented candle from their website a week ago and have now received the package in the mail. When looking at the receipt, it shows that I was charged $20.49 total. But when I checked my PayPal account, they took $28.17. Furthermore, when I received an email with the tracking number, the site (Landmark Global) said that they could not find my shipment. I am very disappointed with Bath & Body Works and will not be shopping there ever again.

Recently purchased more lotions from Bath and Body Works. When I was there, I asked if they had changed their formula as the lotion didn't seem to smell or hold the smell as it usually did in past. I normally bulk up on products when I can but had recently ran out. I got home and tried the lotion and as I suspected it basically didn't have any smell. It appears that the formula has changed and they have gone to a "fake" formula perhaps to save cost on production? Not sure but very disappointing. When I returned the product I wasn't even asked if there was a problem. That too was disappointing as they use to be a reputable company with great product and service.

I’ve been shopping with B&BW for 5 years and never had a problem, until I ordered recently during one of their sales and they shipped me leaking and unsealed product (Gentle Foaming Hand Soap). Anyone can attest that every soap is in the “locked” position and has a plastic seal so you know the product you’ve received is new, unused, and untampered with. But after waiting an extra couple of days for it to be processed and shipped, which I can forgive, I know they must’ve been busy. I don’t mind waiting a little longer for my order to be right. But my order was awful when it finally did arrive. The box was nearly destroyed, there was very little paper in the box to protect my product and ALL of my soaps were unsealed. One was leaking all over the rest and had seeped through the box. The product was half gone by the time it arrived!

After reading about the experiences of other people, it made me think what I experienced was not just “in my head”. I’ve used BBW products for as long as I can remember. 15+years. The current bottle of bath/shower gel I am using, makes me feel like something is in my skin as I apply it.

BBW has frequent promotions of buy 3 get 2 free. I don't know exact promotion, but if you shop here, you will understand. When they have these promotions, I usually buy many items to take advantage of the "savings." I have been using BBW products for over 25 years and did not used to have these issues. Less than a year ago, I returned some rancid body lotion to them and they let me exchange it for the same product that wasn't rancid. I also bought a bunch of other products due to the promotion.

I have been using Bath and Body Works Wallflowers for a couple of years, I recently bought Watermelon and Lemonade scents for my plugs. I have been sick with bad headaches for 4 days and last night I noticed my cat sneezing and hacking. I took him to the vet this morning and he has respiratory irritation. The veterinarian told me to get rid of those air fresheners! I plan to take them back with my receipt for a refund today! THEY COST ME A VET BILL!

Poor quality and ingredients change in their body soap products - Has anyone else noticed a drastic change in the quality of Bath & Body Works body soap? It has always been my fave but in the last year or two it has changed a lot. It takes a good 4-5 times more soap to get a little lather and the lather last only a few seconds and breaks down (means you have to pour even more on), the scent is almost non-existent. It use to be more rich, enough so you could shave with it. Now it is like slightly thick water.

I am a government employee at a Federal agency located in NYC at 26 Federal Plaza; I often go to this store's East 23rd st location after work but on occasion I got outside of work. Whenever I shop at this store and I am not dressed in work attire I am scrutinized and treated like a thief by your door security. I have been targeted and followed throughout your store which obviously makes me simultaneously uncomfortable and angry. After a few times of this happening I reported it to the floor manager who assured me it wouldn't happen again and the security staff would be spoken too.

I have used the wallflowers intermittently for years. I don't always use them but I have used them in several areas of my home at one time. I always installed the bulbs properly and have not had one leak but I have seen a few leave residue on the wall. The main thing is that I recently moved and so I pulled the wallflowers out during the holidays and even bought a few new plugs to go with some of the scents I had stacked up on during a sale. Well all winter including Christmas day, I have had the worst sinus headaches. I went away on business for 2 months and came home in March to continue to experience the worst headaches. I didn't know what the cause was but one day recently all of the plugs that I was using ran out and I left them empty and just unplugged them and sat them under the sink.

I purchased 1 gift set but the cashier charged me twice. I went back to the store but was told since the lady who double rang me wasn't there, they couldn't confirm if it was true or not. I emailed Bath and Body Works but was told I'd have to call. (What is the point of their email then?!) I kindly explained I was born with a speech impediment, so calling is not possible for me and asked if it could be fixed through email. They have ignored my emails since. Bath and Body Works is a horrible company. I can't make my speech impediment go away to call! It's like asking a crippled person to walk. It's not possible. It hurts. Worse they won't even respond. I have wasted gas going to the store 2x since for nothing to be fixed. You've lost a very loyal customer.

Sent me a smashed candle. When I called to report it, only offered to replace it with no offer of anything for my bad experience. When I asked about expedited shipping for the replacement candle, my request was refused. Took a week to get replacement candle. Placed another order. Now 8 days later and still haven’t received. Went online to track order. Order wasn’t even processed until 4 days after I placed it. I shop online because I am disabled, but will try to get to retail store from now on. Just not worth it!

The product is faulty and dangerous. There are no warning labels. I also noticed having difficult breathing. I dont know what they put in their product but buyer please beware. I will never buy from them again, attaching photos soon.

Our daughter was suffering from a skin rash for several months which caused our family extreme stress. We spent much time & money to figure out what was causing the rash. We finally figure it out that it e was the "Hello Beautiful" shower gel that we bought her for Christmas that was causing the rash.

I had THE BEST customer service experience with Bath & Body Works! I placed an order and my shipping info said that it had been delivered but I didn't receive a package. I called the online order customer service number and I spoke to Rebecca who is probably the MOST helpful person I've ever had the pleasure of dealing with out of all the companies that I've had amazing experiences with. It turns out that I inadvertently switched the last 2 numbers of my building number around which is why I didn't have the delivered package and she was still willing to refund the amount for that order and she placed a new order for me. The customer service quality in stores has also been equally amazing. I've been to locations in quite a few different cities and never have any issues with employees, not being helped, or using a ton of coupons.

I have used Aromatherapy Lavender Vanilla and Eucalyptus Spearmint for years... exclusively... and have given for gifts repeatedly. No more... the new formulas are not pleasant, soothing, or refreshing... actually make me itch. Why can't companies leave well enough alone? No one could come close to the products as they were. Now, they have been ruined with someone's well meaning, but totally unnecessary meddling ambition... For improvement? Or increased revenue pursuit? Doesn't matter. I'm done... and will seek reimbursement for the last batch I bought. So disappointed!!! How could you!

I have purchased the Wallflowers for years. I have always enjoyed the scents' stress relief, orange ginger and lavender. I could smell them as I was approaching my front door before I even entered and would always receive compliments on how nice my home smelled. For the past year the bulbs only “throw“ the scent for a day or 2. I have 12 diffusers in my home and can only smell if I am standing on top of them. You have changed the formula and it is very weak! Please go back to the old formula. Many of my friends have made the same comments. I will not be purchasing these any longer. You have lost a 15 year customer.

The products are great but my orders are ALWAYS a MESS. The problems are order information such as complete invoices & online account access and shipment care on my orders. Items are NOT packaged properly - boxed wallflower refills & wallflower plugs often come damaged because they are not protected from heavier items such as body creams. It is IMPOSSIBLE to return something to the store when the invoice has 10000000000 as the order number but you are guaranteed a store return. Online representatives are VERY helpful & WILL correct an order problem. If you need help with invoices - FORGET IT!

I visited the Robert Exchange Augusta Georgia location store with the intent of returning one product, but caught my eye on something else. I requested first hand, return and refund the first item and let me start anew with the second. Simple enough? No, unfortunately, the salesperson "Sherry" did an exchange anyhow and said she could not reverse it. She was adamant of saying it's finalized and attempted to verify why she believes an exchange is better and questioned why I wanted a refund.

I recently started ordering Wallflowers from B&BW Online. The first order I got, I ordered Cinnamon Stick and they sent something AWFUL smelling - very musky - but labeled Cinnamon Stick. I took it back to the store, which happened to be on the day of some stupid candle sale, and the employees refused to help me - they said I could wait in line, which was approximately 45 minutes or come back another day. I did come back another day. I then ordered the Cinnamon and Clove Bud Wallflowers online and realized the ripoff. First -- NO WAY does it cost $5.99 to ship two or 3 2-pack boxes of Wallflowers. No way. I can get giant boxes filled with stuff from Kohl's or Amazon for nothing, but this little box is $6?! Secondly -- it takes 2-3 weeks to show up! Thirdly -- by the time they arrive, they are leaking all over the box! Fourth -- Sales tax: I live in Wisconsin where my sales tax is 0.051%.

These little bottles of spray horrendously affect air quality. I have never before in my life not been able to catch my breath, but when my housemate used these I experienced what I imagine asthmatics suffer, and could not breathe in. I have been exposed to many air care products, but have not experienced anything remotely similar. My husband gets blinding headaches upon entering the house when they have been sprayed. Another friend, a true asthmatic, has had her asthma triggered by these sprays. They seem incredibly toxic.

After using the men's Suede Body Spray it caused a severe rash on my back and chest with bumps and burning and itching and redness. I will never get anything from Bath and Body Works again, so far it has lasted 5 days. I'm going to see a doctor. DONT USE THIS SPRAY.

I have to agree with another review that I bought 6 body lotions of A Thousand Wishes and was deeply disappointed. It seems that the formula was changed. It has no smell. It does smell like a cheap body lotion.

On average I spend up to $100 in B&B Works every two to four weeks. I use all of their products from the kitchen soap to the hand sanitizer and candles. The last time I made a purchase I had a hard time finding my favorite lotion because all of the labels have been changed. They all look the same... Bland monochromatic foil. After finding and purchasing my usual fragrances I get home to discover NONE of the lotion’s scents are right. The fragrance has been washed out - brings to mind unscented lotion or a knockoff product. I can’t believe I paid that much for body lotion that has ZERO smell.

Your only available phone number states it is on the east coast and open from 6AM to 2AM, however, at 5AM WEST coast time (equivalent to 8AM EAST coast time), you do not pick up and play the we-are-closed recording. You are losing business and deservedly so. 2nd complaint: placing orders over the phone with confirmation of availability, and then waiting a week to cancel the order after several emails saying they are working on the order. You call yourself a business? I don't. Shared same on social media. You're deservedly welcome!

I got the Lavender and Sandalwood with Olive Oil and Lavender Oil body wash from Bath & Body Works about a month ago. I used it for a couple of weeks with no problem. Almost 2 weeks ago it caused skin irritation, but nothing too concerning. Took a break from it for a week. Everything was fine. Have been using it the past few days, and broke out in an allergic reaction yesterday! I was covered in hives all over my body and itching like crazy. I don’t know what chemicals you’re putting in your products, but it’s causing this unbearable reaction. I have no problem with any other product. I wish I could keep using this body wash as it smells so good, but I don’t want another reaction to happen. I probably won’t be shopping at Bath & Body Works again because of this. Not until they fix their formula.

I was in Bath and Body Works today, I got up to the cash register and set my things on the counter and the cashier wasn’t going to wait on me so I started to go get back in line to go to a different register and he rudely said “you’re here you might as well check out here.” He was very rude. I spend a lot on my money in Bath and Body Works so I do not appreciate how rude he was.

I have been a BBW customer for YEARS. Since, Plumeria was around. You guys have changed the formula, to Shea butter, or something else. The $8 bottles have ZERO smell. It's so weak, I had to spend $13 for the cream. Just to get the normal smell. This is nonsense. Are you trying to save money??? Because it seems that way. Has anyone else noticed how WEAK the smaller bottles smell? Versus the expensive cream???

On the Bath and Body Works website they advertised $5 single wick candles online and in store. When I went in to the store I asked the clerk about the sale and she showed me the candles and instructed me to just show the website at check out. While I was shopping the manager walked by and we talked about the sale and what a good deal it was. However, when I went to check out the girl refused to honor the website and said I had to have a coupon that would have been sent to my email. I have tried countless times to get the emails by signing up on their website as well as calling their guest services number however I never get them for some reason. They aren't in my spam either. Additionally their website didn't say anything about having to have a coupon to get the price.

I'm so disappointed because I love these scents, but while I was cleaning my kitchen I noticed that the Wallflower that I keep above my stove but under my ventilation hood has eaten the paint and rusted away my ventilation hood. The spot smells like Black Cherry Merlot. If these eat away at paint and metal, what are they doing to our lungs? :(

It is beyond the pale how when you put codes in for free items or percentages off, the shipping is lower before you put the codes in, then the shipping jumps up 50%. I have a card for a free item and before I put the code in, the shipping was $5.99, then when it accepted the code the shipping went to $9.99. A free item, but I would have to pay in shipping, plus taxes what the item costs, that's not a deal.

I placed an order last Saturday (18th) and today Monday I received tracking no. They shipped separate shipment. First one arriving 30th, and the second one will be arriving December 5th. If I knew or the website mention about this before submitting the order about how long it takes, I wouldn't buy from the website at all. I called the CS, the lady answered the phone and was so annoyed. She kept asking, "Sorry, what did you say???" She said usually it takes 2-7 business days. I said, "YES! But I have bought from your website for a long time and most orders arrive 3-4 business days, plus I paid for the shipping not even free ship. Also not even BLACK FRIDAY!" All I wanted is let me know the delayed shipment! If it takes 10-15 days I won't even bother.