Lemonade Pet Insurance Reviews

If you're considering Lemonade Pet Insurance to protect your furry family member, let me save you some heartbreak: Don’t. This company exemplifies everything wrong with the American insurance system; false promises, shady fine print, and blatant denial of legitimate claims. I signed up for Lemonade thinking their quirky branding and "AI-driven" system would mean efficiency and transparency. Instead, it meant zero accountability. When my pet needed care and I submitted claims, I was met with arbitrary denials and vague justifications. Your pet's issue can be twisted into a "pre-existing condition" or a "non-covered expense," even if it clearly falls under what they advertise.

Quite simply the best insurance company I have ever dealt with in my 60 years. They are super responsive. Have a simple claims process. My last claim was posted for a vet's visit on 4th December and was paid into my account on the 9th of december.

Filing claims with Lemonade has been very easy. The preventative ones get approved almost immediately and match what the contract says it will cover. For claims in regards to accidents/injuries, I had one claim within a year. It was around a cracked tooth. And while dental cleaning wasn't covered in my dog's plan, the injury for the cracked tooth was. So while the processing took a little bit of time, I was pleased with the outcome and what was covered. It showed that Lemonade cared about my dog's health and stayed true to what I contractually signed with them. I will continue to use them due to the transparency and ease of use.

Lemonade Pet Insurance is the real deal! Our dog has had a few unfortunate illnesses requiring vet care, and Lemonade has always paid exactly what they said they would. The last claim was paid in 1 second! Of course, we don’t want claims, but if we ever need them, they’ve been there. Highly recommended!

Lemonade is such a wonderful company. Everything is in the app. It is fast, convenient and servicing is very efficient. Submitting claims is easy and the approval turnaround is quick! The coverage is also great for the process point. Love this company!

I couldn't be happier choosing Lemonade for my pet's insurance! Everything has been seamless, from the easy sign-up process to the quick claims approval. The app is user-friendly and provides a smooth experience when submitting claims, typically processed in just a few hours. I’ve had peace of mind knowing that if my pet needs medical care, Lemonade will cover the expenses. Their customer service is also top-notch—whenever I had a question, they were quick to respond and very helpful. Lemonade has made caring for my pet’s health much easier and more affordable. I highly recommend it to all pet owners!

Literally a scam. No one will call you back or have any answers. Just a useless app with people that don’t actually work there and if you actually get a human on the other line, they won’t be able to help you with anything.

The pet insurance feature is superb! Glad I had coverage. My pup had emergency labs that were needed over a 48hr period. I didn't diagnostics were covered, I'm sure glad it was!! One test was $450 by itself. Thanks Lemonade for making my claim easy and allowing me to get a speedy reimbursement.

Everything is so, so easy! This is the first insurance I’ve had on my own- everything is very clear and the claims process is so simple. Everything is processed very quickly and the money hits your account usually within 2 days. I have both the renters and pet insurance- the pet insurance has saved me so much money this year with my new kitten, especially the preventative plan. Highly recommend!!!

I took my dog Luna for her yearly visit, so she got her vaccines, and some lab work. I submitted the claim on the app, it was a super easy process, and the best part was that I got my refund the next day!

Every time I use or need something from Lemonade their team is so efficient, helpful, and friendly! They make insurance so easy and accessible. I have previous experiences with insurance companies and it was nothing but stress, with lemonade I’m always confident I know what is happening and they will help me to the best of their ability.

Very straightforward experience for pet insurance - professional and polished app & website, everything explained in an easy to understand manner. Filing claims couldn't be easier and more convenient through the app, and they do not unnecessarily hassle you before reimbursements. Very competitive rates too.

Very glad I switched to Lemonade for my dog's insurance, I wish I switched sooner!! For the price the service and coverage are very good. I was with Prudential paying $20 more a month and it didn't cover the basics like lemonade does, plus more! Highly recommend!! And very easy to submit a claim.

Lemonade is the second insurance I purchased. It is night and day. Lemonade is super easy. Super quick. They explain what they covered and why. It gives our family peace of mind that all 5 are protected with lemonade insurance.

I've been incredibly satisfied with my experience with Lemonade Pet Insurance. My little troublemaker has had two emergency hospitalizations this year and both times my claim was processed quickly and without hassle. The policy is very transparent and easy to understand and the claim submission process is quick and easy. I'm very happy that he has insurance and was reassured that I did not have to worry about finances while dealing with his emergency care and could just focus on his health.

Lemonade Pet Insurance has been amazing for my 4-year-old English bulldog. After using it for over three years, I’m thrilled with their comprehensive coverage and how fast they process claims—usually within days. Highly recommend for any pet owner seeking reliable, hassle-free insurance!

Lemonade is Very responsive to assess the situation and commit to claim payments. They are always understanding and helpful with their support and the app makes it super fast and easy. I have work with other pet insurance and nothing like Lemonade.

We have Lemonade insurance for our 10 month old pup. I took out the insurance a few months ago thinking I probably wouldn’t need it, but the pup did get sick with an ear and skin infection. I put in a claim on a Sunday and by the following Thursday of the same week the claim had been settled. Everything was done electronically so there were no piles of paperwork to submit. What an awesome experience. I highly recommend this company. If you can get all your records from your vet electronically to attach them to the claim, this will certainly expedite your claim.

My boxer pulled a leg muscle early Saturday morning and we took him to Vet , the bill was very high. My Lemonade insurance covered 80% of the bill in which they reimbursed me in my account on the following Wednesday. My dog has had several trips to the vet and Lemonade had help me reduce the out of pocket cost. I normally don't write reviews but this one is overdue.

I have nothing but positive reviews for Lemonade! The process is straightforward, everyone on the Lemonade Team is very helpful and super nice. I already have enough stress when my dog and cat are not feeling well. I can now focus on their health instead of worrying if I can afford to take them.

I have had Lemonade Pet Insurance for a little over a year now and I cannot even begin to put into words how amazing they have been. I have 2 dogs, a 4 year old Italian Greyhound and a 1 year old Whippet...Needless to say vet bills can add up. The peace of mind in knowing financially I don't have to choose between being able to afford my pets getting the care they need is worth more than I can put into words. Their prices are fair and they live up to their policies. I will never go with another choice.

I selected Lemonade for pet insurance when I first adopted my dog, not knowing how much they would help us in the future. After years of having our policy and never needing to make a claim, my dog was recently (and still is) dealing with early symptoms of a rare liver disease. I am now a forever fan of Lemonade, and recommend them to EVERYONE! The claims and reimbursement process is so fast and easy, which is critical when your dog is receiving frequent tests and medications! I have been able to care for my dog in a way I wouldn’t have been able to do without Lemonade. Seriously - cannot recommend them enough. I wish my own health insurance was this simple!

Hey let's face it. Having money kicked back to you to help offset the cost of your pet's veterinarian bills is a must in this economy, especially for emergency situations. I have enjoyed the experience I have had with Lemonade. Yeah, sure there are some things that are not covered, such as dental cleanings, but with the money I save on preventative, and emergency situations, that's not such a big worry. The fast, and effective way the claims are done, makes me a very happy customer. Funds usually deposit the next day after filing a claim. I have no regrets on choosing lemonade pet insurance!

Love their service! It is simple to get reimbursed in few minutes. All can be done on phone the paperwork and claim work! I used the bundle option of home and pet insurance. They are nice and also helpful.

I have been using Lemonade Insurance for a year with my pup and have just added my second dog to my policy. It is cheap, easy to understand and super reliable. I hear back in just a few hours for all my claims and they are always available to chat if I have any queries. Definitely recommend.

I have policies for both of my cats through Lemonade. Their process for filing claims is simple and easy. So far I've filed several claims and haven't had any issues. The funds are transferred directly to my account which is very convenient.

Quick and easy to submit a claim and had my money within 2 days. Company has been very easy to work with. My kitten had a preventative appointment and everything was reimbursed up to 90% under the kitten policy. I have accident and injury on both of my cats as well. I haven't had to use either, thankfully.

Super easy to use the friendly app and to make a claim! The type of treatment and procedures done are itemized and easy to find making reimbursement quick and easy! I received funds in my bank quickly and hassle free. :) I highly recommend Lemonade if you're looking for an affordable pet insurance! ❤️

I have been using Lemonade for more than 3 years now and love it. Insurance costs do rise each year, which concerns me as my dog ages, but so far has remained reasonably priced for the protection it affords. I wish I could say the same about my human insurance!

It was super easy and quick to file a claim. Their staff is friendly and helped make this process as smooth as possible. I got reimbursed the next day which was super fast. I'd recommend Lemonade insurance to my family and friends.

I am very happy with Lemonade. So far my experience has been easy, my cat Simon had a rare pulmonary disease and I was spending thousands of dollars on his treatment, and I filled out the claims and I really I thought that I would have a time getting reimbursed (as usually insurances takes long time and find issues in everything) but Lemonade surprised me, after a week or so my claim was accepted and the money was in my account in couple of hours. Thank you so much for supporting me in this hard journey.

I have had pet insurance through Lemonade for almost 4 years. The app is easy to use and reimbursement usually occurs in less than a day upon unloading your receipts. I’ve been a satisfied customer and appreciate having the security of pet insurance through Lemonade.

So simple and easy to file a claim for my pet insurance! Very affordable! I never thought it would be this easy! I would definitely recommend to anyone with a pet! My new puppy deserves a healthy life.

Very easy process to submit your receipt to Lemonade, I got an immediate refund. Having this insurance for my baby is giving me peace of mind. It’s wonderful and worth it. You do pay at the vet and then submit later but it’s a very smooth process.

This year I switched over to Lemonade for my pet Insurance, and so far I am very happy with my choice. Within the past month and a half I've filed two claims for my 2 year old male golden retriever and both times the claims were reviewed and my refund was received within a week. My previous pet insurance provider sometimes took up to a month to review and approve my claims, so I really appreciate the quick turnaround as vet bills are not cheap.

I have filed 3 claims in the last year. 2 for prescription medicine and 1 for an accident. All 3 claims were handled quickly and reimbursement came within 24 hours. I would recommend Lemonade insurance.

Pay attention to all the reviews regarding claim denial. They take your money immediately but then very slow on claim review (6 weeks), while tech friendly, human compassion and explanation are missing. My rep had horrible work ethic and made up rules about pre-existing conditions. Shelters beg for pet adoption to prevent kill orders and Lemonade offers false hope of preventative care and emergency coverage. Christina was my rep and she stated that my kitty’s dehydration and lethargy was a preexisting condition. She had lethargy after her vaccines when we adopted her. My kitty gets lethargy again and Christina made it a preexisting condition and would not cover a $115 claim. There’s also no accountability checks, supervision etc. While the claim is low, this is principle and I care about wasting money. Do NOT waste your money and your time. You’ve been warned.

Lemonade is the world’s absolutely BEST and USER FRIENDLY insurance! 10+++. Friendly and fast, easy and clear. I couldn’t ask for anything more! I’m so happy to hear they are doing cars now also. I’m going to look into it.

Fair. Easy to use. Worth the money and effort. We're so grateful Lemonade has helped us take care of our sweet (accident prone) dog and made it possible for him to get the extensive care we would not be able to give him were it not for their pet insurance.

There are many options out there for pet insurance and after much research, I chose Lemonade and I'm so glad I did! Every experience has been super simple and speedy - after meeting my deductible (not hard to do with my pets!), I am reimbursed within minutes after filing my claim. Their app is easy and user friendly. I have recommended Lemonade Insurance to many others.

We decided to go with Lemonade as our insurance provider when we first brought home our miniature Golden doodle! This is hands down the best and easiest company to work with. Most reimbursements are immediate if not same day. Never any issues and super friendly staff if you need to talk to someone. I would say look no further than lemonade when looking for your animal's insurance.

Lemonade is amazing. I swear our beagle, Bruno, has the best insurance of anyone I know!!! So glad we have this service. The claims process is super easy and they cover so much! We have used for emergency services because we knew we would get a reimbursement and it makes the whole situation so much less stressful.

Updated on 10/27/2024: I appreciate your response and do understand prices are rising but my biggest increases seem to be after my pup started on his ** which is about $70 a mo. (My dog only needed it every 2 or 3mos) I would hope that most pet ins. companies don't charge to reflect use.Y our customer service and claims process is fantastic and get 5☆ all day for that. You're a great company to deal with and the website is so user friendly as well as the claims process, the price increase is the only reason for 3☆.

I have used this service for pet insurance for a few years and it has been a great experience. It is extremely easy to navigate and make claims. Every time I have used a claim it has been very easy and fast. I will continue using this service for my current pets and future ones.

Lemonade makes pet insurance easy and affordable. Having Lemonade was a life saver when my cat was diagnosed with epilepsy and had to spend time in the hospital. I was so worried about submitting a claim and fighting for reimbursement but the Lemonade process was so streamlined and easy. Everyone was very responsive and helpful.

I was looking for an insurance company for my beloved cat and studied many, but settled on Lemonade. And I have never regretted it to date! Signed up for Lemonade since February. The money is returned immediately. Now I have signed up not only for pet insurance, but also for car and apartment insurance. Happy to be under their protection! They are the best!

When we decided to get a French bulldog puppy we knew we needed pet insurance. After a ton of research we ended up going with Lemonade. I was more than impressed when my claims were processed within a day or two and the funds made their way into my bank account within 24 hours of the claim being processed. Our little frenchie ended up having horrible allergies starting at 12 weeks old and were super relieved to have such great insurance!

Had both renter's insurance and still have pet insurance with them. Claim process for pets is super easy (chatbot) and quick for approvals. I did generic vaccines and annual checkup claim. Renter's insurance monthly rate is much lower than most, saying this from leasing agent perspective as I also lived in Seattle and worked in apartment industry.

Extremely competitive rates! The claims process is really easy. You do everything from your phone, takes less than 5 minutes. Some claims are processed instantly but at most less than a week. I have 3 brachycephalic breeds with Lemonade!

Lemonade has been so wonderful and well worth the money. Responses have always been quick. Reimbursements have been almost instant. I feel like my pets are in wonderful hands with this company and am glad to have found them.

Always an easy process to submit a claim. Just need digital copy of invoice and after visit summary and ready to submit and get it approved within few minutes. Also noticed money posted on bank quickly. Happy to have pet insurance with Lemonade.

Super fast review and responsive customer service. I always get my claim back within a week. And the app is very easy to use. Highly recommend and the pricing is also very reasonable! I can keep a peace mind if my doggo is sick now!!

Getting my payment was so quick and easy. The standardized process is easy to follow and the people are so helpful. I have used this insurance for over a year now and they have helped me make back costs from my vet's bills consistently.

Last April my pup completely shredded her ACL leaving me with a 9000.00 bill for her surgery. I did not have insurance at this time and after being told the likelihood of tearing her other side dramatically increases I set out to find an insurance policy. I did some research and settled on Lemonade. While there is a six month waiting policy for her other leg (fingers crossed she never needs it). I found this policy to best suit my needs. I recently filed a claim for some things discovered in her annual physical and I will say the process was super fast and funds were deposited directly into my bank account. I’m super happy with my decision to open this insurance policy

Lemonade is the EASIEST insurance company I have ever worked with. I was so impressed the first time I filed a claim. We have Pet insurance for my dog and cat, and I liked it so much that I switched my car insurance over, also! Got my claim money back the next day straight to my account. I appreciate the flexibility in coverage as I can customize it to our needs. Highly recommend!

I love Lemonade! They have made some scary times a lot easier! I don’t have to worry about cost of vet visits and just do what is best for my furbabies! I was able to take one of my dogs to PT during unsure times due to them!

Absolutely love Lemonade. We have had to take our pup to the ER twice now, and both times we got money back. I have a few friends who have had pet insurance prior with other companies and have never gotten any money back on any claim. To file a claim with Lemonade is really as easy as they say it is. It takes about 10 minutes is all. I also had to call them once, and there were not a bunch of prompts to get through. Actually, the guy that was handling my claim answered the phone! So their customer service is not only easy to access, but they are very helpful and kind as well. I have nothing but great things to say about this company, and I am happy to pay this bill every month because it gives me peace of mind that my pup is always protected.

Lemonade has been terrific and we would highly recommend it to anyone looking for pet-child coverage! The claim process was a bit out of our wheelhouse at first, but they have been so helpful and so accommodating throughout the process. The reimbursement is fast, if not instant, thank you!!

We've always had a great experience with Lemonade Pet Insurance. Our claims have always been approved and sometimes on the spot. We had a situation where we forgot to update our address after moving to a more expensive area, and they didn't have any issue and just had us update the address when we figured out the address hadn't been updated. Very happy with our service.

Get refund in Lemonade is super smooth and quick! This is the insurance I got that least like a insurance, I have been using lemonade for four years and I have recommended it to all of my friends who has a pet.

Our 7 month old puppy got a bone lodged in his jaw. We had to get him to a vet at 6:00 am on a Monday. The entire process was super easy. I was able to do everything from my phone shortly after we got back from the ER vet. The claim was filed and paid within less than 30 minutes. All insurance should work this way.

I would not recommend Lemonade. My pet vomited once in June from a harmless upset stomach. Because of that, when my pet ingested something that made them very sick in September, they denied the claim because they had vomited before in June and my vet made a note of it. Doesn't matter the reason for the vomiting and it doesn't matter that the episodes were completely unrelated and months apart. Don't waste your money - they'll obviously use any excuse they can to not pay their part.

I have been very happy with Lemonade. The claims process is very easy and mine have always been approved quickly. It gives me peace of mind knowing that my girls are covered, especially as they get older.

Having Lemonade has really helped with handling both well and sick visits for my pup. The claims process is quick and easy. I’ve had this insurance for 3 years now and have never had any issues. Highly recommend!

Company bought my info from my apartment complex and is bombarding me with spam emails. I don't know why it would be legal for a company to do this, but it shouldn't be. Since they got my email I've received several spam emails with attempts to defraud me. Disgusting tactics for a disgusting company. Unethical.

Lemonade makes it super easy to file a claim, and they follow up in a timely manner. Very happy with their customer service as well; if I don’t have a document from my vet, they can help follow up. The app is very intuitive.

I will forever and always recommend Lemonade to anyone that has a pet. It has single handedly helped me to care for my cat this year with his recent diabetes diagnosis. I chose Lemonade for pet insurance because of the things I read online and I must say - they were all true. The claims process is easier than easy, every team member I speak with is so friendly, and the processing of payments on my claim is never longer than 1-3 days (with most of them being issued at the same time I submit the claim) if you have a pet - get Lemonade. It is MORE than worth it. 1000/10!!!

I’ve been Lemonade’s client for almost 3 years now, I use their insurance for my two dogs. I love their pricing, ease of filing a claim, and SPEED of reimbursement. Zero issues for the whole time I’m with them. And the app is very user-friendly and clear. I also love their customer support! 10/10.

Horrendous insurance. They may be the cheapest, but you get what you pay for. They will not cover basic illness visits and search for any oblique reason to deny it. If your pet has one infection (ear, diarrhea, skin) prior to being insured, they will deny all future visits for any similar events. They will state that it is a "pre-existing condition". It defies common sense and they are very concrete. The site is also a real pain to submit any documentation. Stay away...

I was initially concerned about putting in a claim online without speaking on the phone with someone. This is not the first time I’ve submitted a claim but Lemonade makes it oh so easy. They are extraordinarily efficient and pleasant. A representative took my information online and two days later I had my money. It’s rare to get that level of service these days but Lemonade sets the standard. Aside from that their rates are extremely competitive. I’d recommend them to family and friends.

Lemonade Pet Insurance is the best thing I ever purchased for my pet. He wind up with lifetime medical issues that would've cost me thousands a year and it definitely helped me kept my little buddy healthy through his issues. Highly recommended.

We have been so happy with Lemonade and their claims process. It's super easy and we have zero complaints. Process is very simple and you can do it right from the app. We will never go without pet insurance again.

I have really loved using Lemonade as both my pet insurance and renter's insurance. The prices are extremely fair. Unfortunately, my cat was diagnosed with diabetes. I am so grateful that I had purchased Lemonade Insurance before her diagnosis - I now have far less stress about her medications and vet visits. It makes a really difficult time much, much easier!

Submitting claims for my pup through Lemonade's app was an incredibly smooth and easy process! The app is super intuitive and easy to navigate, which made filing a claim stress-free. I really appreciate the quick approval process—it’s clear that Lemonade values their customers and their pets. So far, it's been a fantastic experience with Lemonade!

Lemonade is the best pet insurance. It only takes a moment to file a claim and their response is almost immediate. Everyone there is knowledgeable and friendly and are concerned about your pet's well-being!

They have been here for us every time we needed them. From the small issues to the very large issues. They make it super easy for us and will do the same for you. We recommend Lemonade to EVERYONE! We have a French bulldog who has seizures and has had to be hospitalized a few times. You can imagine the cost of that. With a few questions, we were paid easy as that.

Lemonade is a great insurance for your pets! I submitted a claim and it was approved within 72 hours!!! Great customer service and helpful staff! I got pet insurance when I got my pup and I'm so happy I did!

Lemonade has provided consistently fast service with a very easy-to-navigate claims process. Knowledgeable agents understand our medical history and help manage our claims more efficiently. Premium costs are fair and deductibles are reasonable.

It’s so easy to submit claims after my pet’s vet visits, no fuss no complications. Takes less than minutes to submit and claims are reviewed within the hour — the turnover is amazing! I love how simple it is and the reimbursement amounts are clear!!

The cost for the value of the service is outstanding! Has easily saved me hundreds. The process time is also impeccable and the website is easy to use. It starts with some simple questions and a copy of the invoice from the vet and you get your money back!

Terrible!!!! So hard to make a claim, impossible for them to review it within a month, and always a ridiculous reason it can’t be covered. If your dog has a cough once it is now considered a pre existing condition that they refuse to cover.

If only every insurance company operated with the efficiency and warmth of Lemonade! Not that you want warm lemonade. But you get it. The team was so friendly, efficient and clear, and the claim process could not have been easier. Thank you!

Lemonade makes me feel so lucky and safe. When I got my first dog as a puppy, I was so nervous, anything he did I wanted to go to the vet to make sure he was okay, and because of Lemonade, I did. Now that he’s older I continue to take him when needed with no fear. When I’m out of town I always tell the dogsitter, if anything weird happens at all, just take him to the vet, no problem. I don’t say this because I have a ton of money, but that I trust Lemonade and how efficient and great they are. My first dog and on a whim I got the best insurance possible for him, I won’t be going anywhere else in the future.

Lemonade has been great for my French bulldog. Having a frenchie, I knew I should get insurance and after much research I selected Lemonade. She had BOAS surgery, nares, and a partial ovary removal from an improper spaying and Lemonade covered 80% after my deductible. Best part is it is so easy to file a claim and it’s all done on my cell phone through the app. I highly recommend Lemonade.

I was in the pet ER for 28 hours with my golden retriever who had aspiration pneumonia. The bill was $3600. Without pet insurance, I was have lost all of that. After comparing many providers Lemonade had the best prices by far. They are also so quick with approving claims. I submitted on a Sunday and was approved by Tuesday and my money was on its way back to me. If you’re questioning if you should get pet insurance, just know that the answer is YES.

Lemonade is super easy to work with and work directly with our Vet when we can’t fill in any necessary information. I have nothing but positive things to say at this point about our overall experience.

I’ve used Lemonade for my homeowners and pet insurance for a few years. It is the easiest company to use if you prefer everything to be digital and intuitive. I have never been left wishing I had someone to chat with as the AI they use works for everything I need. I will continue to use them for anything I need insurance for in the future.

I have absolutely loved using Lemonade for renters and pet insurance! We’ve submitted two claims for pet insurance and the process is so quick and easy! They’re super straightforward and easy to work with. Would recommend to anyone!

Very helpful and easy to navigate! It’s automated when you claim a claim but still very helpful! I have never had a problem or discrepancy with Lemonade! They always contact my vet with no issues. Highly recommend.

I have been using Lemonade for two years now and I have no complaints. They make it very easy to submit a claim by uploading your invoice and answering a few questions. It takes them no time to review, approve and reimburse you for the claim. So glad I found Lemonade for my pet insurance.

I’ve just submitted my first claim for my dog’s annual checkup and I was so impressed with how quick and simple the process was. I was sure to mention that my dog had insurance at the vet. They made and sent the receipt to me and I provided the receipt to Lemonade and got reimbursed for more than half the cost of the appointment a few days later!

We've been with Lemonade for a while now, starting with two dogs. Sadly, we lost one since we first signed up, but every step of the way—from signing up, to submitting claims, to receiving funds, and even canceling part of our policy when our dog passed—has been incredibly simple. I've never been so impressed with a company.

I have really enjoyed having Lemonade. Prior to that, I was with another big-name pet insurance company for at least 5 years. Not once did anything get approved for reimbursement. Essentially I was paying for nothing. The cost went from $106 to $113, which was reasonable. Then $113 to $148, not great but we can make it work. Finally from $148 to $192 and that was my limit. I couldn't pay close to $200 monthly to a company that never even approved my claims. I searched around and did a lot of comparing and settled on Lemonade. It has the same coverage but is significantly cheaper. I put our first claim in and to my surprise, it was covered! Most recently I put a claim in for $87 (the cost of his medication) and didn't include the other items on the receipt because I didn't think they qualified. To my surprise, they took the time to review the whole receipt and I got $200+ back! The process is so unbelievably easy and I've been loving it.

Lemonade has been amazing when the puppies get sick or need any help! They have always been super fair to us and it's a great value for the service. We'll continue to use lemonade in the coming years!

I really like this company, filing a claim is so easy. You just do it through the app on your phone and it takes less than 5 minutes. They are very quick to review your claim and will hear back from them in less than 24 hours.

After researching almost a dozen pet insurance companies, we decided to go with Lemonade because they offered the best preventative package for our rescued bulldog. The claim process and user interface for submitting a claim is surprisingly easy, and if a claim is denied, the company is easy to contact and thoroughly explains their reasoning and suggestions for moving forward. We like that if our claims are approved, they’re deposited straight into our bank account. Overall, we’re really happy we decided to go with Lemonade and recommend it to everyone!

Lemonade is the best and easiest pet insurance we have ever used! The claims process is simple and the review process is prompt. We have been so pleased that we purchased renters insurance for our son as well. Highly recommend!

I’ve had a great experience with Lemonade! The plans are flexible and affordable, and the claims process is quick and easy. Customer service is always helpful, and I love the peace of mind knowing my pet is covered for both routine and emergency care. Highly recommend!

The team at Lemonade have made pet insurance such an easy process. Scan a receipt w my phone, upload easily, and payment goes right into the bank account. I couldn’t imagine how you could make this any easier.

My cat started having some mild but persistent health issues that required multiple vet visits in a short time. I got Lemonade Pet insurance since I was already using their rental insurance, and have found it to be incredibly simple to file a claim with a quick turnaround time for reimbursement. It relieves a lot of stress knowing my pet is covered.

We are very new customers but our experience so far is so good. We were very surprised how easy to make a claim and getting paid back was. Hopeful for a continued successful experience with this company.

I have only had great experiences with Lemonade. Very affordable and easy to make claims with if necessary. Getting reimbursed for my dog’s checkups is great due to the vet rates. I would recommend Lemonade insurance all my family/friends.

I have Lemonade’s Pet Insurance for my dog and it was the best choice I’ve ever made! I had to use several times because of his allergies and the service is great! It’s very easy to file a claim in the app, they always review and pay you very quickly. I have friends that have other insurances for their pets and they are constantly complaining about them, I just have good things to say about Lemonade. I would definitely recommend it!

Everyone I've had contact with has been wonderful. They make everything as easy as possible to not only file a claim, but can edit your claim if the service/medications provided were not listed on the list of things covered. I suggest pet insurance to everyone I can. It is definitely worth the price for the peace of mind. I have save much more money on veterinary care than I spend on insurance. Get the pet insurance while they're still young and are likely to need something!

Lemonade is super user-friendly. Everything you need as far as making a claim is right beneath your fingertips. It’s self explanatory and takes less than 10 minutes to submit a claim. People get back to you quickly and e-mails are sent to update you on your claim as well, which helps ease the nerves or anticipation. As someone who’s been intimidated by claims, insurance and all that stuff, I’m glad I found and went with Lemonade. My dog is covered and I feel good knowing all the info is accessible.

I chose Lemonade for pet insurance based solely on internet reviews and have not regretted it for a second. I have had a policy with them for almost 2 years now and have filed multiple claims, ranging from normal, annual vaccines to kennel cough visits to x-rays when he broke a toe running around the yard. The claim filing process, on the app, is INCREDIBLY easy. For example, I filed last week for a kennel cough illness visit, and it took maybe 5 minutes to file on my phone, and the money for my coinsurance coverage was wired into my bank account that same day. I would (and have) recommended Lemonade to both friends and family for their pets.

I can’t say enough good things about Lemonade! From the moment I signed up, the process was incredibly straightforward, and the coverage options were both comprehensive and affordable. Their app is user-friendly, making it easy to file claims and track everything related to my pet’s health.

Why buy pet insurance? Typically, you do that to protect something that has high value. My fur baby is like my child and I wanted the peace of mind knowing that if something should happen, I could help her. A few weeks ago, she had an emergency that required 3 nights in the animal hospital to treat a severe case of pancreatitis. I thought we lost her. The vet/animal hospitals require you to pay upfront and of course you want to save your baby's life, so you say YES!! The bill was a little over $7,500.

Lemonade has gotten me out of at least 3 tough situations my dog has gotten himself into, and for that I’m forever grateful. Very reasonable price too. It’s about $60 a month for max coverage on everything for my 4-year-old 55 lb mixed breed.

Lemonade has an excellent customer service experience with timely responses and their app is very easy to use. They are true to their word and pay promptly with a few clicks of a button! Just upload your receipt and answer a few questions. I have suggested Lemonade to friends, family and vet clinics. Great company!

Lemonade is super easy to use - we use it for our home and pets. I haven't run into any issues and have always been able to file claims easily. I also love that Lemonade keeps the costs low and donates to a good cause.

Lemonade was the best option for my pet. I got the best option for my dog and wouldn’t have it any other way. It’s not a financial burden anymore for me. Feel like my dog is Protected Financially and as well as myself.

We have had Lemonade since fall of 2024, shortly after getting our new puppy. It has been so So easy to put in claims. The customer service has always been kind and helpful. We are working with some health issues for our pup and we are so grateful for Lemonade. We had been recommended it before we got it and we Highly recommend it to others!

Everything from getting a quote for coverage to filing a claim and getting a payment is so quick and easy. The claim filing is a quick chat with a rep, an upload of the vet invoice and instant information on how much/what is covered. Then the money is usually wired to my account the next day!

Lemonade has been awesome since day one! They are fast, efficient, friendly, and remove the stress (as much they can control and is possible) out of making insurance claims. They’re a great option for folks getting insurance for the first time too because they are so accessible. I have renters insurance and pet insurance with them, and when I need other types of insurance in the future, I will definitely go with them!

They denied to pay my claim citing pre-existing conditions even though it was a claim for an ear infection and dermatitis which had not re-occurred for more than two years prior to the current infection. Their policy states the following: 'Conditions that existed before the policy’s Start Date or during a Waiting Period, such as Chronic Conditions, Bilateral Conditions, or intervertebral Conditions aren’t covered. However, we do cover some Pre-Existing Conditions that can be Cured, so long as there have been no symptoms or treatment for at least 12 months. Knee Conditions cannot be cured.' How would an ear infection and dermatitis that had been treated with antibiotics more than two years ago and not recurred be classified as 'pre-existing condition? Daylight robbery of premiums.

They are the absolute worst. If your dog has any symptom ever that was written by a vet and your pet goes in and gets an exam or ER and they write one of those symptoms again (even if it’s not the reason you went in for) they will NOT cover it. Also it’s a hassle filing the claim and getting in touch with customer service. The staff is also the absolute worst. Don’t go with Lemonade.

I have a 1 year pet mix dog named Izzy. I chose Lemonade Pet insurance based on a Google search of pet insurance companies in which Lemonade ranked in the top 5 pet insurance companies. Initially they handled my basic wellness visits without any issues. But when I submitted a claim for a limping issue my dog was having that’s when their true colors shown through. Upon checking into to veterinary office for the limping issue I started to the vet technician that I believe she is limping on the same side that the Humane Society told me was fractured. I misspoke…the records from the Humane Society stated that my dog’s fractured was on the right side. Because of what “I” said my claim was denied. This was a new symptom.

I cancelled with Lemonade Pet Insurance because they refused to cover my visit to a vet because they claimed the insurance does not cover the vet's examination, only the treatment. My dog was ill and vomiting, so I needed the vet to look her over and prescribe treatment. The vet bill was $71. When I argued that the insurance was supposed to cover the illness or injury, the agent said yes, but not the vet's examination or diagnosis of the illness. So, I ended up paying for the visit to the vet, although I had been putting out more than $500 a year for coverage.

During the quote generation process, they ask questions about your pet's health, which I answered honestly and the quote says we are providing these services for a 3 year old cat with diabetes, and then after I paid for a full year of the policy, they said since he was previously diagnosed with diabetes, his vet visits and medicines are not covered. This is a scam. At no point during the quote generation process did they indicate in any way that these would not be covered, until they got the money. They are a scam. Do not buy. For any kind of rescue animal that has health history, this is a terrible company. I'm sure if you have a newborn puppy or kitten with no health history it might be ok, but now I would not recommend them to anyone.

Absolute garbage. I’ve been paying for insurance from them since last year, and I brought one of my other cats to the vet because he was sneezing. They tried to tell me that they can’t reimburse me because he has pre-existing conditions which is untrue. My other cat mordecai was sick months prior to that. And this stupid vet got their names mixed up and told them that my cat that I was trying to get money back for was sick when he never was so I paid pet insurance for NO REASON. Never got the money back after I tried to explain to them that the vet has my cats' names mixed up. They’re both black and look pretty similar! If your cat has been to the vet within six months prior to you making a claim with them rest assured, you probably won’t get your money back.

Did anyone of you had an experience with Lemonade Pet insurance where they asked you for bank or transaction proof and call logs with the vet as well? It’s been weeks not like initially stated saying 48hrs. And still status is “waiting for vet to send medical records.” I called vet and they sent it early on the claim but I still have the same status.

All is not as it seems.... My clinic bundles the wellness visit and doesn't separate it by specific shot, etc., So out of $273.96...I only get back $55. That does not even cover the premium amount for one month of coverage.

My worst experience with a pet insurance carrier. My Golden Retriever contracted Parvo and was saved after a lengthy hospital stay (and pricy vet bill). After 3 weeks of review, Lemonade DENIED my claim because they determined it was caused by a faulty vaccine. Now I’m out $13,000 because they need to argue with the manufacturer over responsibility. I’ve used 2 other companies in the past before that were faster and paid out claims according to their policy. Definitely avoid these guys at all costs.

Watch what you say during your initial vet visit, they will use it against you! I took my cat in back in January after adoption from the shelter. I casually mentioned to the vet I noticed my cat had some diarrhea probably because she was a stray and ate contaminated food on the street, else everything was fine. Doctor sent me home with a med. 4 months later, she has another episode of diarrhea and I took her to the vet, everything checked out, and I was told probably because I changed food without phasing it in. I submitted for reimbursement, took them 10 days to deny my claim citing pre-existing condition and within 1 year of initial vet visit any diarrhea symptoms, regardless of what caused it, is considered pre-existing condition. They will not accept argument that Symptom ≠ Illness. If my cat gets into trash and gets another upset stomach, YUP, pre-existing condition. WILL NEVER USE THEM AGAIN.

I started a new policy with Lemonade about a week ago and I had a question about what happens if an illness is discovered during a preventative visit because those wait times are different. I was given several different answers, was on the phone over an hour. Transferred five times. I was then told that I was being transferred to a licensed agent to go over the policy and my questions. I was transferred to someone named Nathan who I found out later was not actually a licensed insurance agent at all. Nathan accused me of conspiracy to commit insurance fraud by saying I must know my cat is already sick to ask these questions. He then told me he was going to put a note in my account to make sure that future illness claims were not paid out. I reminded him he had my cat's medical records and nothing in there indicates that she's sick at all and that this is a very serious accusation.

They raised my premiums 10% within the first year. They let me know they didn’t need my approval. Going to shop around or save monthly to avoid Lemonade all together. Yelp reviews show a lot of denied claims.

I attempted to get pricing for my 10 year old pitbull mix girl. After putting in all of my information the site says they can't insure her without explanation. I'm assuming it's the breed or her age, which they should specify about before wasting your time.

Lemonade looked good from other websites, but make sure you read the fine print. We took out pup to the vet AFTER he already passed their 14 day illness waiting period. At the time he was living with two other dogs, and one of them got worms about three weeks after we signed up. Fearing our dog might have worms, we took him to the vet who proceeded to test for everything under the sun save for tape worms. 5k later, we try to file a claim and they say “pre existing condition”. I read the fine print and they said they started covering illness after 14 days… which was a lie… They use any excuse to deny a claim, in this case they said it was pre existing… even though my dog's stool sample did not come back positive for tape worms… but somehow it’s pre existing. Go figure.

Absolutely horrible experience. It is truly a scam not a pet insurance company. I had a top plan paying $90 for a year with included neutering procedure. They denied 99% of my visits under false pretenses of “preexisting condition” in a small 4 months puppy. I paid for neutering $500 and got $100 reimbursement. They denied paying surgery materials fees and anesthesia because it is preventative and not an accident. I would have been better off just saving $90 per month and paying out of pocket. Stay away from them!

We tried them and as soon as we made our first claim which we had three different bills but we only filed for one so we weren't trying to claim a bunch of stuff. So we only filed the one of three and it took them two weeks to tell us they wouldn't pay it! Screw them and their insurance!

…until you actually file a claim! Lemonade Pet Insurance is quite a LEMON, read on… When I filed my first claim for my cat suddenly, out of the blue tedious paperwork was requested. In the process providing all these, it became obvious that different departments do not communicate with each other and do not consult the paperwork they already have been provided during the signup and claiming process by me. This resulted in mile-long numerous emails exchanged between Lemonade and myself having to repeat same information over and over again to different persons, re-uploading documents, waisting a sea of time ending a frustrating saga that took more than 4weeks, nearly 30 days resulting with me… obviously cancelling the policy for an at-the-end filed claim of $51. Two stars because it was as easy to cancel my policy as to sign-up.

A modern app with easy set up (no human interaction, all AI) and easy to file claims, but they will try to deny any claim they can. Will say you're not covered for things you pay extra to make sure you're covered for and any other "fine print" details they can find to leave you on the hook.

If I could give zero stars I would. Not only did they take 5 times as long as they quote on a claim file and fail to follow up with me on three different occasions they will find any minor excuse to deny a claim. Not only did my dog's vet clear a condition as not existing but months later they claimed his new illness was related to a previous visit and denied his claim. Unless you are are looking for insurance for a pet that has never seen a vet for an issue I do not recommend this company as they will find any excuse to deny a claim.

I have been with Lemonade for two years. When I began they quoted at around $30 for my German Shepherd which was great as it was the most basic package. Since then, 2023 they raised it to $42.00 no reason given then 2024 they raise it to $52.00- this insurance almost does NOTHING for your pet. It does not cover pet visits, does not cover preventative care, does not cover grooming, does not pay for neutering, the only thing this insurance covers is if your pet is injured you still pay a $250 deductible before it kicks in and your out of pocket maximum is $20,000.

Lemonade Pet Insurance is a terrible insurer unfortunately I chose them when I changed from Pets Best what a mistake. They find excuses to deny everything My Star rating ZERO. To date I haven't been able to submit a claim because they want it done on APPS which I refuse to use. I have submitted Vet Invoice copies 3 times and they ask again and again My advice run a mile. - Chris **

Bought this pet insurance for a new kitten. The policy covered congenital issues. My vet thought that the kitten might have a liver shunt because she was small (this would be a congenital condition). We had the testing done and Lemonade refused to pay for it because it was 'preexisting'. Um, yes, lemonade, everything congenital is preexisting. We paid the $400 for the test and dropped the worthless insurance. My advice is to save $25 in a jar each month and just pay for your vet bills that way. Lemonade pet insurance is useless and they are not even nice to deal with when you have an issue.

I have been with them for 6 months now and not a single claim from a regular exam to a real illness has been approved. Worst insurance ever!! They will "politely" deny deny deny despite doctors' notes or anything! Stay away, you will be throwing money out the window. Also, the company has suppressed all poor online reviews in order to maintain a positive narrative. Please believe me, you will regret it!

Unfortunately, I did end up filing with my state department of insurance but Lemonade has reconsidered their decision and I’ve been appropriately reimbursed Clementine’s medical bills. Going forward, her inhalers will be paid for without issue and I will admit they’re extremely fast about reimbursement for accidents. Clem had a foreign body claim and follow up that were approved same day and the money was in my account the next morning. Still on the fence about using them for any other pets going forward and my other pup, Dakota, has been insured with ManyPets at a much cheaper rate with better coverage. However my rating is no longer at one star for them.

I signed up for a basic policy when my puppy was about 3 months old. They considered “itching” which was noted on his initial exam, to be a pre-existing condition. I should have kept shopping around at that point. I filed a claim months later for hives/environmental allergies (which duh, causes itching) that was covered. Great!

This company will do everything in its power to deny your claim - saying that everything is related to a pre-existing condition. When you challenge their decisions, including formal documentation from the actual vet that treats your pet they give you a bogus response to deny your claim. Spend your money elsewhere.

Literally won't pay any pet claims if your pet has ever sneezed before! Seriously! My dog had kennel cough when I adopted her from the shelter. I brought her to the vet where she was diagnosed. That claim was paid by Lemonade. But that was the last one. Every single time I have brought her to the vet for anything upper respiratory....denied! They say it's a pre-existing condition. Sneezing with any other symptoms...denied! Coughing with any other symptoms...denied! She literally isn't allowed to sneeze or cough again for a year otherwise anything I file will be considered a pre-existing condition. This last time she had bronchitis. She was so sick that after weeks of going to the vet and getting different meds, I brought her to the emergency vet. She has never had bronchitis before. Those claims DENIED because they are similar to the kennel cough. This company is a JOKE!

I would never recommend this company. I cancelled my pet insurance over a year ago but they continued to take 13 more payments. My claim was denied. They had me listed under renters insurance even though I told them at least 5-6 times that I had pet insurance. They refuse to give my money back. Trying to talk to a live person is impossible. I am going to let the Better Business Bureau know about this company. I can't believe they took 13 more payments after I cancelled. I even gave them the cancellation number and they still denied my claim. That's almost 150.00 dollars. My recommendation. Find a different insurance for your pet because this company will take your money even after you cancel.

I filed a wellness visit claim for my dog which is covered under the preventative care on the insurance policy. Lemonade changed this to an illness visit, they stated they did this because probiotics were on the invoice. I did not even file the probiotics as part of the claim, I only filed the preventative care items. They took it upon themselves to change the claim based on the invoice. They also added in that he was “not eating/decreased eating, anorexia/Gastrointestinal Issues” which is not found in any of his veterinarian records for this visit, nor any visit in the past year.

They will connect everything with pre existing condition. I cancelled after one year. When I explained them it is not related to pre-existing condition. They didn't even explained properly. Most of the time pet in

Terrible customer service. A legitimate claim. They can’t decide. Waiting 4 weeks. Excuse after excuse. Do not use this company. Additional complaint. The filing of claims is backwards. Not user friendly. Takes too much time. Run away. Do not waste your money.

We live in a VERY tight budget which is WHY we got Lemonade In The first place! We were told “most claims are processed automating within minutes of a claim being made”…however we have been waiting days and days and keep getting the brush off as to WHEN our claim will be processed without any straight answers! BEWARE!

I had authorized my daughter to set up an account for one of my dogs with my information & card number. I recently found out the account wasn't in my name but was being taken out of my account. I called to change it and they refused, I told them to stop charging my account then. Yet I'm still being charged.

Very easy and quick process to start a claim. Lemonade requested the records from the vet for me and all I had to do was upload a picture of the invoice. Everything was taken care of within a few days and was done correctly. We’ll be sticking around.

The initial claim for our dog Wilson took longer than I anticipated. However, once settled everything that I thought should have been covered was paid without any hassle. After the initial settlement, any further claims have been instantly paid. It has meant that we could do the best thing to get him healthy. Although his sight has not returned, he's feeling great.

We took insurance when our pup was 8 months old. We added the preventive care since it covered part of the neuter surgery costs and vaccine costs. What we loved - The speed of the claim handling. Everything we filed was cleared within the same day. What we didn't like - Vet fees are covered at an additional cost. In our area the vet fees are half the bill so I wish we had covered this. Also the preventive care says 6 vaccines are covered, but actually it covers the cost of up to $150. So if each vaccine is 40$, only 3 are fully covered.

Absolutely love Lemonade! I got insurance for my cat to be safe. A few months later he started overgrooming himself and licking constantly. We’re still in the works of trying to figure out what’s going on with him specifically but having insurance has helped so much and allows me to try different options for him without worrying about money.

Filing a claim was super simple and fast! Was able to scan all documents with ease and they even reached out to the vet to assist with other paperwork. All in all no hassle or headaches. They help you each step of the way with quick responses. Received the reimbursement next day. Love love love the Lemonade team!

I uploaded the itemized receipt and Lemonade is able to process within a couple of days. It is pretty simple and easy. I don't need to call and wait in line for ages. The staff is kind and warm-hearted. I would recommend this service to all my friends who have pets.

Lemonade provides an incredible, intuitive and technologically-advanced experience. They just don't honor claims as they should. They will dig deeply into your pet's medical records to find any hint of a pre-existing condition. They don't honor a diagnosis if they see symptoms and signs of the condition in earlier vet visits. In our case, after an incredibly long and arduous journey to discover the cause of my basset hound's incessant ear infections, our regular vet referred us to a dermatology specialist to test the dog for severe allergies. That doctor made a diagnosis and informed us the dog does have severe allergies and will have to be medicated and have a unique bathing/medication routine for the rest of his life (he is approx 4-5 yrs old).

Filing a claim was simple, straightforward and made having pet insurance well worth it! It was all done through the app and very user friendly. The representative that helped me was quick and helpful. My dog Teddy needed X-rays and was sick a few times and we met our deductible and got reimbursed very quickly!

Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intentional delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a month after the claim.

Lemonade is amazing! The app is so user friendly making a normally stressful experience unbelievably easeful. The plans are excellent and was a lifesaver when my pup was recently sick. I am so thankful I have Lemonade insurance and I would highly recommend Lemonade to any pet owner.

I just got my first dog as an adult - and I quickly realized I needed insurance. Lemonade made the entire thing so easy and manageable. Not only do I get reimbursed within hours but I also get a discount on my renter's insurance as well! Love lemonade.

Having been through considerable vet expense before, a friend recommended Lemonade for my newly adopted kitty. We just had our first visit. Within minutes, a claim got filed and I got notice my refund was en route to the bank. WOW! Plus, the support online is superb. So happy I joined!

While coverage is pretty typical for most pet insurers, the service is what stands out above all else. Processing claims takes a matter of minutes from uploading supporting documentation to approval. The app is designed very well, both visually appealing and easy to navigate. Ability to add on coverage of routine and preventative care is great.

When recounting my experience using Lemonade for a claim, I said, "Why can't everything be as easy as Lemonade? Like, I wish my own health insurance was this good and this easy." Staff is compassionate and timely. I couldn't be more glad I got my dog insured by Lemonade!!

I tried to adjust coverage to my pet policy after I’d started it. To no avail. Then when I needed the coverage of course I didn’t have it. Always works that way. The correspondence telling me I wasn’t covered came quickly. The other never came despite email, chat, etc attempts repeatedly. While aspects of Lemonade Pet are very convenient, customer service not so much.

I got a new puppy in May. I’d lost my angel dog in February due to some medical issues so I decided to get insurance for my new baby to help with expenses (preventative and illness/accident). I recently took her to the vet for a regular check up and submitted the claim afterwards, and it was immediately approved (80% of the full cost), and the reimbursement was in my account within 2 days. SUCH an easy process.

Customer service is 10/10. I have the pet insurance and, whenever I call, everyone is always super knowledgeable and helpful and I never have any issues with claims or otherwise. They even go out of their way to ask how each of my pets are doing! Love this company.

Since joining Lemonade processing claims has been easy and stress free. The simple way to under the insurance and submit claims is why I recommend this pet insurance to others who have signed up as well. The recent experience we had with our dog needing to get surgery and how quickly they turned the claim around allowed us to have peace of mind and focus on our dog’s recovery.

I had a very smooth experience with filing a claim for my pet through Lemonade’s pet insurance. Super easy! I definitely would recommend this to all pet owners. The claim was extremely easy to make, I did it through the app on my mobile and received my reimbursement in 1 day!

Filling our claims has been a breeze and the funds come back quick! The prices couldn’t be easier. So glad we got our pup insured with Lemonade. The total turnaround took about a day and we got emails to let us know when our claim was reviewed.

I have picked the best pet insurance out there. They are fair priced and super fast on reimbursement. If they had renters insurance I would definitely have them for my policy. Thank you for caring for your community. I would highly recommend them to my friends and family as I have already had my son sign up.

Getting pet insurance through Lemonade was the best thing I ever did for my dog Opie. It makes going to the vet less stressful knowing that I have help paying for the things that he needs. The claims process is so easy and everyone is very friendly.

I am extremely impressed with the speed and efficiency my claim was processed. Even though I was paid a very small amount and in all fairness, as per the policy - I was pleasantly surprised how painless it was for me. Thanks to the agent who looked at this claim.

I submitted my FIRST claim which was approved and paid instantly via the app! Such an easy process and everything was explained throughout. Convenience is key, but the simplicity of it all really wowed me. Plus the app design has been really inviting, so great job to your design team!

I love Lemonade because they act quickly, fairly, and keep you informed the entire time. It is great to be able to easily submit claims through the app, and their processing time is phenomenal, even when the claim needs to be reviewed by the claim team. I couldn't be happier switching from Embrace.

Lemonade has been excellent to use for pet insurance. Their puppy upgrade is completely worth it! I didn’t find a single competitor with a similar offering, and those puppy appointments and vaccines really add up! The app is simple to use, reimbursement for claims is painless and quick, and customer service is always friendly and helpful. I love that I can review an employee’s service, and be given the option to reward them for their superb service with options like a beach day or movie tickets! A company that treats their customer service employees well is a company worth considering, and this company checks out for pet insurance!

I purchased Lemonade Pet insurance for my dog last. I went ahead and got preventative maintenance as well being that he had vaccines due. Preventative claims were easy. Had no issues. Follow up a few weeks later for a second round of vaccine doses at which point he had a little irritated spot on his tail that was records state was “possibly” from allergies or a bug bite and was treated as inflammation with an anti inflammatory not allergy meds. Got him some meds. Claim went through fine. No issues. Ordered flea and tick meds this round as well and once I filed the claim they then told me the decision was made to cover $65 a year max … That wasn’t the initial amount I was told, but whatever, I let it slide. It was better than nothing.

My baby girl got sick very suddenly and she had to stay in the ER for one week. Unfortunately, after trying many treatments, my baby still couldn’t make it. I was way too sad to do anything. Lemonade insurance makes the claims so much easier. All I need to do is to give them the information of the ER and they will start the review process immediately. They will reach out to the ER/hospital and they finished the review process within a few days, even during weekend. Definitely a big help to let me go through the hard time.

My $290 vet visit only came out to $150! I can't believe how efficient and all-encompassing this insurance is! My doggie gets the best care, and it was so easy to get reimbursed! I'm telling all my friends to use Lemonade for their fur babies!

Great experience using Lemonade. Did the whole thing on my mobile device. Easy. Efficient. Quick turnaround. Once approved the funds were immediately deposited to my account. Much easier than any other Pet Insurance I have used in the past. I highly recommend using them.

This pet insurance is by far more affordable than other insurance. I've submitted 4 claims so far in the past year (2 wellness, which most insurance does not cover wellness and 2 illness). I was covered 90% for all claims. They are quick. A couple days at most for direct deposit to hit account. The submission process via the app is very easy and quick. I've been very pleasantly surprised so far.

I am not a believer in insurance much less PET Insurance? LOL, no way. A year ago I got a 9 week old puppy, as I am so against puppy mills I found a breeder of cocker spaniels and went the long road. At about six months I knew I needed to get him neutered. Well much to my surprise, It has been decades since I needed an animal spayed or neutered. I was floored at the prices. I looked for close to 6 month before I found a vet that would cost my under 1,000.00. Someone suggested puppy insurance.

Submitting claims is as easy as taking a photo and subsequent claims for the same vet are instantly processed! The documents themselves speak very plainly and I don't have to resort to translating from legalese. I cannot recommend Lemonade enough!

Everything is handled with professionalism and care. It's always a pleasure working with the Lemonade team! All my claims have been handled quickly and within the terms of my policy. I can't wait for the car insurance to be available in Texas so I can bundle and have all my insurance with one amazing company.

Great experience with Lemonade for two reimbursements thus far. Good customer service, quick reimbursement. Monthly seems a bit expensive for a cat, but has paid for itself so far. App should update to allow for uploading multiple images at once.

Overall the experience was very easy and they covered what they said they would. They paid out their portion within the time they said they would and the claim process was simple and fast. I will continue to keep my coverage with them.

I've loved working with Lemonade. They saved me about $100/mo on homeowner's insurance for the equivalent coverage that I had previously. I also use them for pet insurance which, again, has saved me money (especially with the bundle). For both of these, I have felt that the customer service has been incredible, with really fast and easy questions answered. The UX too has been really intuitive, straightforward and easy. My claims are submitted and processed at lightning speed, I'm always informed about what's going on with my insurance, etc. It's been fabulous.

I was delighted to see how easy it is to file a claim using my phone app. I easily went through the questions, submitted my documents, filmed my short video and was done. Super easy, super user friendly. I wasn't sure if the photos I submitted actually went through, so that part was confusing, but all the rest was great!

Eileen was just wonderful and super nice to deal with. Everything was perfect and the claim process was very smooth. Eileen was very much proactive and very much professional. I would recommend Lemonade to all pet owners. Thank you so much for the support.

I was nervous about getting pet insurance for my dog at an older age but knew I should before she started getting illnesses. It was so easy and the customer service was unbelievable. I’m so happy with how easy it was to file claims. It’s made super easy and I truly feel comfort knowing that I won’t have to make decisions for my 9 year old baby based on my finances in the future and just be able to do what is best for her!

We have 2 rescue pups and we knew we would want pet insurance for peace of mind and health of pups. Lemonade insurance has given that. They are readily accessible, helpful, and everyone we have worked with has been great. We highly recommend them to pet owners.

Best customer experience. For submitting claim to receiving funds in my account was less than 48 hours. Highly recommend Lemonade. Your pet will thank you for choosing and you will get the peace of mind knowing you're covered if your pet ever has an accident or illness.

Open the claim was really difficult. I have to record my face and voice about the situation to open the claim. Keep send the email for verification even I sent 3rd times. The main issue is there was no pre-existing illness but claim denied. I submitted vet record. Doctor also confirmed that illness is not pre-existing with proof letter but agent denied the claim. This company is not honest and I am not recommend at all.

It was pretty simple and fast. I like the user friendly layout! What is covered under preventative measures is a little confusing compared to the basic but besides that everyone that helped was great!

I have been happy Lemonade customer since 2018, when purchased Renters Insurance from them for the first time. Liked modern look, simplicity and open attitude and was happily paying the premiums every months. A little over a year ago we brought in a cat into our family and when I discovered that Lemonade also offers Pet Insurance product, I was very happy -- one less shopping around I need to do.

I purchased pet insurance for my month old kelpie puppy soon after I got him. It covered accidents, and illness, and chronic conditions (such as cancer, congenital diseases) as long as they were discovered post insurance purchase. My puppy was a young healthy male. However was raised on a farm and kept outdoors for the first few weeks of his life. So when I took him to the vet for his first set of puppy shots, I asked that he be tested for parasites and a urinary tract infection because he was also having potty training issues. It turned out he DID have giardia (a very common parasite on farms, usually obtained from drinking contaminated water or eating other items contaminated by feces) and a really bad urinary tract infection (UTI) (not surprising if drinking contaminated water). My puppy was treated with antibiotics for 30 days and his infection was gone.