Lemonade Pet Insurance Reviews

2.8

682 reviews

5
42%
4
1%
3
3%
2
2%
1
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Updated Sep. 04, 2026

By: Taylor Sansano

+2 more

Edited by: Jon Bortin

Fact-checked by: Jon Bortin

About Lemonade Pet Insurance

Lemonade Pet Insurance helps cover treatment costs for a variety of accidents and illnesses, with optional preventive care coverage. You can file claims through the Lemonade app, and some eligible claims may be paid instantly. The company also offers multiple add-ons, annual limit options up to $100,000 and discounts for bundling, insuring multiple pets or choosing annual billing.

Visit www.lemonade.com

Pros

Pricing starts at $10/month
Multiple discounts
Quick reimbursement times
Up to $100,000 annual coverage limit
Preventative care for puppies and kittens

Cons

Not available in every state
No local agents

Lemonade Pet Insurance Reviews

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Page 7 Reviews 680 - 830

DANIELLong Beach, CA

Customer ServiceCoveragePricePunctuality & SpeedRates

Reviewed March 3, 2021

I've been with Lemonade for about 2 or 3 months. They go above and beyond when it comes to finding reasons to deny claims. Even if a claim is specifically covered in your policy, an ear infection for example, they will work hard to find a reason it should not be covered including getting medical records dating back to 2012-13. Even when that doesn't show any preexisting history of ear infections they'll move onto the next opportunity to deny a claim.

Reimbursement doesn't take days. It takes WEEKS. Lemonade has to find reasons to deny your claim first, when they can't they then will drag their feet in giving you back your money. Kristen ** on the Claims Experience Team is incredibly slow and is very clearly someone who will research what's best to deny a claim. I would rate her customer service skills 3/10 and her active listening and comprehension skills lower. You can tell her 10 times you don't have a medical record from the past year but she'll keep asking. It is impossible to get adequate customer service. If you call the number and extension listed, you won't get through. I do not recommend Lemonade Insurance. It's expensive only to have your claims denied. Do not use this service.

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Lemonade Pet Insurance Company Information

Company Name:: Lemonade Pet Insurance
Website:: www.lemonade.com