Lemonade Pet Insurance Reviews

Do not waste your money with this pet insurance company. They’re all about pressing the customer to submit honest, trustworthy insurance claims, but they do not practice what they preach. They actively look for ways to say “no”, invoking the “pre-existing condition clause” liberally. I’m extremely disappointed with them and I will never recommend this company to other pet owners. See less.

Be really careful if you choose to move forward with this insurance company. It took them 3 months to process a claim (and deny), while I continued to pay monthly payments. Also, do not do the exam fee upgrade, they will not pay for it and use any excuse and loophole to get out of it. Extremely disappointed, I have never had such a poor experience with a pet insurance company before. I canceled obviously and will be looking elsewhere. Out $300 for the monthly payments that got me nothing though. Steer clear.

I work in the world of insurance, I am a lawyer and I am Israeli and know this company well (founded by Israelis). They have attempted to create an insurtech model but in actuality, and possibly by design, have created a model that, in my opinion, is not user friendly (at best) and is creates technical/technology obstacles that make the process complicated and can lead to unfair and possibly bad faith outcomes. This has been my personal experience and is my opinion based on said experiences. I can only hope they will do better and listen to their insureds.

They email me at least twice a day. I have unsubscribed roughly 10 times. Yet, they continue to send their junk emails. A very sleazy company. I would not use them for any type of insurance. I filled a complaint with the BBB.

Pet owners beware!!!! My dog had an accident a couple of months back. She had to have surgery recently, I sent in a preliminary Invoice of the estimated cost beforehand. When I turned in the actual bill, after the surgery, which was $6000, they refused to pay it. This is, after I have been with them for about 6 months, and they have had every opportunity to look at every visit I've ever had with my dog. They said, looking back in October when she had gone in, they noticed she was limping on her left leg and the doctor noted he thought it was soft tissue, but did not do x-rays so they were not exactly sure what it was.

I would not recommend Lemonade pet insurance. I filed claims for both of my cats for an upper respiratory infection and diarrhea, and Lemonade denied the claims as “pre-existing conditions.” Their reasoning was that when my cats were kittens, they had diarrhea and colds once before. Because of that, Lemonade claimed that unless they went 12 months without any related symptoms, anything involving diarrhea or respiratory issues would be considered pre-existing and not covered. That feels ridiculous to me. Kittens get colds and upset stomachs sometimes, and now Lemonade is using that to deny coverage later. This is exactly the kind of situation people buy pet insurance for, and when I needed it, they found a way not to pay. Very disappointing experience. Buyer beware.

I purchase pet insurance with Lemonade Pet Insurance. Took my dog to the vet. When trying to submit my bill they ask me for my social security number so I decide not to use lemonade again. When my policy expired they kept trying to take my money out of my credit card and I had put a hold on the fund because I didn't want to use lemonade again. They bill me for $200 and I never told them to withdraw my money from my account. STAY AWAY FROM THIS INSURANCE. DO YOURSELF A FAVOR.

I am cancelling my policy with Lemonade. I have coverage for my 4 year old chihuahua mix adopted from a shelter. Her medical records consisted only of the immunizations they provided. I recently took her in for a wellness visit and immunization update. A month later I have no payment - yet they advertised RAPID payment. The app did not allow me to submit claims for immunizations with a Wellness visit - it submitted the information with only the visit charge. I did have to resubmit the invoice due to my error. They contacted me for information ONLY when I contacted them for a status update. My claim is still "In review" nearly a month after the visit. Lemonade is WORTHLESS - I am contacting another company for coverage.

Lemonade pet insurance is a scam. It is a terrible company. Do not give them your money to ensure your pet. They're being sued by everybody so they are going to try to rip everybody off for prices and scams.

I am extremely disappointed with my experience with Lemonade Pet Insurance. I purchased coverage expecting support when my dog actually needed care, but instead I was met with claim denials and frustrating policy interpretations. It feels like the company looks for reasons to deny claims rather than help pet owners. What’s especially frustrating is that they continue collecting premiums, but when it’s time to use the coverage, the fine print suddenly becomes the focus. A 1-year-old dog will naturally have occasional symptoms while growing and figuring out food sensitivities. Denying coverage based on that feels unfair and misleading. I expected protection for my pet, not excuses