Lemonade Pet Insurance Reviews

Coverage policy states items covered but they have denied every claim stating it is not covered. Takes a long time to hear from anyone. Get multiple people working on a claim. One says they need stuff, the other says they have it.

Stay away from this company. They find every reason not to pay claims. I had a dog go in for dental cleaning and they found 4 teeth that had to be removed. I had dental insurance and they would not cover the cost. They said it was a preexisting condition since my dog needed to have his teeth cleaned.

I have had Lemonade for two years now. I have been very impressed with the response from customer service and the ease of submitting a claim. I love how customizable the plans are and can fit any price point.

I have used Lemonade 3 times. My puppy is only 8 months. My 3rd vet visit was a sick visit, very simple, no blood tests, x-rays. Just an injection. I laid out quite a bit of money. Lemonade said they needed some more information from the vet and as of today, the 4th business day they still have failed to contact my vets office or reimburse me. I asked to speak to a manager and escalate this, however there is nobody to speak with. It will take another 24-48 hours to hear from someone. It’s been very frustrating.

The approval process was incredibly fast, which really impressed me. Everything went smoothly from start to finish, and the entire experience felt simple, efficient, and stress-free. I’m genuinely satisfied with how easy it was.

Could not have been easier to submit claims for my two pups after their regular checkups. The drop-down menus were spot on and lined up (near) exact to the invoice for services rendered -- making the claim submission process a less than 3-minute endeavor. Oh, also -- the turnaround time on processing and paying the claim pursuant to the policy was lightning fast. Thrilled, I decided to get my pups insured WITH Lemonade. A+++

All three times I've submitted a claim after my cat's preventative care visits, they've been approved within seconds and the money is deposited into my account within a few days. All they need is the itemized receipt +/- proof of payment. I haven't had any major health issues or emergency visits, but I'm hoping that it'll be that seamless if my cat ever needs it.

I just made my first claim after getting insurance for my fur baby a few months ago. It was super easy to follow the form and I only ended up having to pay around $40 out of pocket for my vet visit after my reimbursement!

I was very happy we had Lemonade pet insurance for our dog when she came down with pneumonia and had to have so much work done. I was so relieved when they sent us our reimbursement within 2 days. It makes such a difference knowing you can get the care you need when confronted with a big bill like this.

I am giving Lemonade a one star because of how they abuse their pricing renewals. Second year, my costs went up over 20%. I just received the renewal for 2026 and it went up 43%!! They provided a boiler plate response about inflation, etc. The fact is, they are abusing the trust of their customers. I thought Lemonade was a better option but turns out they only care about their pockets. Do your research and find a company that won't take advantage of pet owner's love for their fur babies.

Very happy with the company benefit options and customer service. I picked a policy that had option for physical therapy, wellness and acupuncture. Filing a claim through the app is a piece of cake and response time is fast. Customer service was friendly and helpful

I have Pet Insurance with Lemonade and I never been so happy with it. What a great company, easy to open claims and they are very efficient. Chat works perfectly fine. I 100% recommend this insurance. Any issues that my dog had, Lemonade insurance was there to help me.

My dog Greeley recently broke her toe after sliding down a hill like a toddler on a Slip ’N Slide who did not sign up for this, and Lemonade made the whole situation so much easier. Filing the claim felt like chatting with a helpful friend. The process was simple, clear, and genuinely easy to use. The best part was how fast they paid. The reimbursement arrived before Greeley even finished demanding sympathy snacks. Lemonade turned a stressful moment into something completely manageable, and I’m genuinely impressed. Highly recommend. 🐾💛

I have had Lemonade Pet Insurance since 2021, when I rescued my current dog. I have not had to file any claims, until a few weeks ago when my dog developed a bad sore on his tail, due to an insect bite which developed into an infection. I filed the claim for all the ER and follow up visits and medications. The entire process was very easy and smooth, the system asked question and I answered them. I emailed copies of the receipts . The review was very fast and I was notified that the claims were approved and reimbursement was on it's way. It was deposited into my bank account within days.

They have been amazing. It has always been super easy and convenient to file claims and I always get very quick response times. This is such an amazing pet insurance company and I highly recommend this to anyone!!

The reimbursement process with Lemonade for our cats’ routine visits have always been super easy, and we get paid quickly. I’m happy to know we’ll have the backup should something unforeseen happen! The amount of coverage for the price is just right.

VERY HAPPY with team Lemonade. I just filed my very first claim for my pet. Took 5 minutes and was paid instantly. When my house and car insurance comes due, I will be looking at Lemonade. I am very satisfied with this insurance.,

So glad I switched from Trupanion to Lemonade. Just took my dog to the vet for a routine exam and actually got paid same day for preventative services, heart worm meds and bloodwork. So easy to file the claim.

This insurance will cover accidents like injuries from cars, fights, or broken legs. However, they often deny claims for illnesses like colds or flu, deeming them pre-existing conditions. Additionally, they may initially cover conditions only to later terminate coverage halfway through and classify them as pre-existing.

Quick and efficient!!!! Best pet insurance!!!! Made a claim one day and money in my account the next day. I have had other pet insurance and they were not as efficient and after a year doubled my premium. VERY happy with Lemonade 💜

Excellent customer service and quick response to our claim. Would definitely recommend to all pet pawrents to keep our furry babies safe and healthy. If you’re stuck between a few different providers choose Lemonade, or dump what you have now and don’t walk run to the Lemonade website! You won’t regret it!

DO NOT get your dog or cat Lemonade Pet Insurance. It is cheap for a reason and you truly get what you pay for. I have been with Lemonade since 2019 and have had to fight them repeatedly for payouts over the years. What happened this week with one of my cats was the last straw. I filed a formal complaint with the California Department of Insurance and submitted all of my documentation for review. Lemonade Pet Insurance has started another medical history review for this cat even though they already completed one five months ago and already have his full records.

Lemonade Pet Insurance has exceeded our expectations. From claim submission to fast reimbursement for Coco, the entire process was seamless and transparent. The customer service team responded promptly, provided excellent support, and ensured we had everything we needed. We’re so grateful for the reliable and efficient experience.

Filled in the first claim for my cat. Did all in 5 min on the APP, took a picture of the veterinarian’s invoice and was paid immediately. It was the easiest experience with an insurer that I ever had. I highly recommend Lemonade for pet insurance!

Excellent customer service, user-friendly app and quick payment processing for claims. I use them for both my renters insurance and coverage for our Labradoodle Beau. Never have had an issue their team couldn’t handle.

I absolutely love this pet insurance company. Every time I’ve had to file a claim, they’ve been fast, clear, and honestly so caring. It feels like they genuinely understand how important my pets are to me. The process is simple, the coverage is great, and the peace of mind is priceless. I can’t recommend them enough!

Team members are always very supportive and ensure Cleo receives the care she needs. Each experience is personalized and specific to the situation. Lemonade always does a great job to make sure I am informed and know where we are in the claim process.

Every time I go to file a claim, the app is super helpful and makes filing a claim super easy. Also, if you have any questions, the ability to have those questions answered immediately is really beneficial.

I had my first claim the beginning of last week. It went smooth and I got my refund the next day deposited straight into the checking account I gave them. Very prompt quick service! Thank you Lemonade!

Filing claims with Lemonade is very straightforward- it must be done by mobile app-but all of my claims have been approved with no delay or further explanation needed aside from an invoice. The company pays what it says it will, no fuss or investigations. Claims are usually paid within a few days of filing.

Lemonade makes submitting claims so easy! A few quick questions and an upload, that’s all you need. Never have an issue with the submission, the service is great, and my questions are always answered in a timely manner!

I currently have pet insurance for my cat. The process to purchase was fairly straightforward with a clear explanation of policy details. The true quality of an insurance provider can be judged when you actually put in a claim, and that's were lemonade truly excel. With minimal questions asked, a very transparent claim process and quick turnaround in settling, they have won me over. I have got 2 claims settled so far, without any concerns. Thanks for a great service!!

This was my second time filing and insurance request for my cat with Lemonade. The entire process was fast and straightforward. It took me 10 min to upload everything and answer all the questions. The request was immediately approved and the money was in my account the next day. I love Lemonade’s user friendly platform. They made the experience simple, almost fun.

They completely denied my dog coverage simply because of her breed. Asked if she’s ever bitten someone, after I answered truthfully no to that question they still denied her. This company is against Pitbull breeds. Shame on you.

So far everything has been smooth for me with this insurance company. Their customer service is pretty good. I had good experience submitting claims. When I asked a question, they answered promptly. I will renew my pet’s policy.

I was very disappointed with my experience with Lemonade pet insurance. When my dog Trixi was just over a year old, she vomited once after we changed her food. I mentioned it to our vet during her annual checkup, and it was simply noted in her file. Nearly a year later, Trixi developed a severe case of gastritis with bloody vomiting that required multiple vet visits and diagnostic tests.

I purchased Lemonade Pet Insurance for peace of mind and support in case my cat ever needed urgent care. Unfortunately, when my cat, Mercy, recently developed an upper respiratory infection (URI), my claim was denied. Lemonade classified the condition as pre-existing because Mercy had similar symptoms about 10 months ago. Even though upper respiratory infections in cats are typically acute, not chronic, and can occur multiple times in their lifetime (similar to the flu in humans), Lemonade decided that any recurrence within 12 months is not covered.

I did plenty of research and shop around. I'm so happy I went with Lemonade. Claims for wellness and sick visits are a breeze. I literally get home from the visits, upload the receipt from my phone using their chatbot. Wellness reimbursements are immediately approved and sick visits within 3 days. Cash quickly in account.

Wonderful experience with Lemonade. I’ve needed to use for multiple claims regarding my puppies ongoing GI issues. They are quick to review and approve claims. Highly recommend lemonade for pet insurance.

The experience I've had with Lemonade has been so great. It's been a joyous and challenging road navigating new dog ownership with a 2 month old puppy but my insurance with Lemonade has been the least of my worries thankfully. Would highly recommend!