Lemonade Pet Insurance Reviews

I cancelled with Lemonade Pet Insurance because they refused to cover my visit to a vet because they claimed the insurance does not cover the vet's examination, only the treatment. My dog was ill and vomiting, so I needed the vet to look her over and prescribe treatment. The vet bill was $71. When I argued that the insurance was supposed to cover the illness or injury, the agent said yes, but not the vet's examination or diagnosis of the illness. So, I ended up paying for the visit to the vet, although I had been putting out more than $500 a year for coverage.

During the quote generation process, they ask questions about your pet's health, which I answered honestly and the quote says we are providing these services for a 3 year old cat with diabetes, and then after I paid for a full year of the policy, they said since he was previously diagnosed with diabetes, his vet visits and medicines are not covered. This is a scam. At no point during the quote generation process did they indicate in any way that these would not be covered, until they got the money. They are a scam. Do not buy. For any kind of rescue animal that has health history, this is a terrible company. I'm sure if you have a newborn puppy or kitten with no health history it might be ok, but now I would not recommend them to anyone.

Absolute garbage. I’ve been paying for insurance from them since last year, and I brought one of my other cats to the vet because he was sneezing. They tried to tell me that they can’t reimburse me because he has pre-existing conditions which is untrue. My other cat mordecai was sick months prior to that. And this stupid vet got their names mixed up and told them that my cat that I was trying to get money back for was sick when he never was so I paid pet insurance for NO REASON. Never got the money back after I tried to explain to them that the vet has my cats' names mixed up. They’re both black and look pretty similar! If your cat has been to the vet within six months prior to you making a claim with them rest assured, you probably won’t get your money back.

Did anyone of you had an experience with Lemonade Pet insurance where they asked you for bank or transaction proof and call logs with the vet as well? It’s been weeks not like initially stated saying 48hrs. And still status is “waiting for vet to send medical records.” I called vet and they sent it early on the claim but I still have the same status.

All is not as it seems.... My clinic bundles the wellness visit and doesn't separate it by specific shot, etc., So out of $273.96...I only get back $55. That does not even cover the premium amount for one month of coverage.

My worst experience with a pet insurance carrier. My Golden Retriever contracted Parvo and was saved after a lengthy hospital stay (and pricy vet bill). After 3 weeks of review, Lemonade DENIED my claim because they determined it was caused by a faulty vaccine. Now I’m out $13,000 because they need to argue with the manufacturer over responsibility. I’ve used 2 other companies in the past before that were faster and paid out claims according to their policy. Definitely avoid these guys at all costs.

Watch what you say during your initial vet visit, they will use it against you! I took my cat in back in January after adoption from the shelter. I casually mentioned to the vet I noticed my cat had some diarrhea probably because she was a stray and ate contaminated food on the street, else everything was fine. Doctor sent me home with a med. 4 months later, she has another episode of diarrhea and I took her to the vet, everything checked out, and I was told probably because I changed food without phasing it in. I submitted for reimbursement, took them 10 days to deny my claim citing pre-existing condition and within 1 year of initial vet visit any diarrhea symptoms, regardless of what caused it, is considered pre-existing condition. They will not accept argument that Symptom ≠ Illness. If my cat gets into trash and gets another upset stomach, YUP, pre-existing condition. WILL NEVER USE THEM AGAIN.

I started a new policy with Lemonade about a week ago and I had a question about what happens if an illness is discovered during a preventative visit because those wait times are different. I was given several different answers, was on the phone over an hour. Transferred five times. I was then told that I was being transferred to a licensed agent to go over the policy and my questions. I was transferred to someone named Nathan who I found out later was not actually a licensed insurance agent at all. Nathan accused me of conspiracy to commit insurance fraud by saying I must know my cat is already sick to ask these questions. He then told me he was going to put a note in my account to make sure that future illness claims were not paid out. I reminded him he had my cat's medical records and nothing in there indicates that she's sick at all and that this is a very serious accusation.

They raised my premiums 10% within the first year. They let me know they didn’t need my approval. Going to shop around or save monthly to avoid Lemonade all together. Yelp reviews show a lot of denied claims.

I attempted to get pricing for my 10 year old pitbull mix girl. After putting in all of my information the site says they can't insure her without explanation. I'm assuming it's the breed or her age, which they should specify about before wasting your time.

Lemonade looked good from other websites, but make sure you read the fine print. We took out pup to the vet AFTER he already passed their 14 day illness waiting period. At the time he was living with two other dogs, and one of them got worms about three weeks after we signed up. Fearing our dog might have worms, we took him to the vet who proceeded to test for everything under the sun save for tape worms. 5k later, we try to file a claim and they say “pre existing condition”. I read the fine print and they said they started covering illness after 14 days… which was a lie… They use any excuse to deny a claim, in this case they said it was pre existing… even though my dog's stool sample did not come back positive for tape worms… but somehow it’s pre existing. Go figure.

Absolutely horrible experience. It is truly a scam not a pet insurance company. I had a top plan paying $90 for a year with included neutering procedure. They denied 99% of my visits under false pretenses of “preexisting condition” in a small 4 months puppy. I paid for neutering $500 and got $100 reimbursement. They denied paying surgery materials fees and anesthesia because it is preventative and not an accident. I would have been better off just saving $90 per month and paying out of pocket. Stay away from them!

We tried them and as soon as we made our first claim which we had three different bills but we only filed for one so we weren't trying to claim a bunch of stuff. So we only filed the one of three and it took them two weeks to tell us they wouldn't pay it! Screw them and their insurance!

…until you actually file a claim! Lemonade Pet Insurance is quite a LEMON, read on… When I filed my first claim for my cat suddenly, out of the blue tedious paperwork was requested. In the process providing all these, it became obvious that different departments do not communicate with each other and do not consult the paperwork they already have been provided during the signup and claiming process by me. This resulted in mile-long numerous emails exchanged between Lemonade and myself having to repeat same information over and over again to different persons, re-uploading documents, waisting a sea of time ending a frustrating saga that took more than 4weeks, nearly 30 days resulting with me… obviously cancelling the policy for an at-the-end filed claim of $51. Two stars because it was as easy to cancel my policy as to sign-up.

A modern app with easy set up (no human interaction, all AI) and easy to file claims, but they will try to deny any claim they can. Will say you're not covered for things you pay extra to make sure you're covered for and any other "fine print" details they can find to leave you on the hook.

If I could give zero stars I would. Not only did they take 5 times as long as they quote on a claim file and fail to follow up with me on three different occasions they will find any minor excuse to deny a claim. Not only did my dog's vet clear a condition as not existing but months later they claimed his new illness was related to a previous visit and denied his claim. Unless you are are looking for insurance for a pet that has never seen a vet for an issue I do not recommend this company as they will find any excuse to deny a claim.

I have been with Lemonade for two years. When I began they quoted at around $30 for my German Shepherd which was great as it was the most basic package. Since then, 2023 they raised it to $42.00 no reason given then 2024 they raise it to $52.00- this insurance almost does NOTHING for your pet. It does not cover pet visits, does not cover preventative care, does not cover grooming, does not pay for neutering, the only thing this insurance covers is if your pet is injured you still pay a $250 deductible before it kicks in and your out of pocket maximum is $20,000.

Lemonade Pet Insurance is a terrible insurer unfortunately I chose them when I changed from Pets Best what a mistake. They find excuses to deny everything My Star rating ZERO. To date I haven't been able to submit a claim because they want it done on APPS which I refuse to use. I have submitted Vet Invoice copies 3 times and they ask again and again My advice run a mile. - Chris **

Bought this pet insurance for a new kitten. The policy covered congenital issues. My vet thought that the kitten might have a liver shunt because she was small (this would be a congenital condition). We had the testing done and Lemonade refused to pay for it because it was 'preexisting'. Um, yes, lemonade, everything congenital is preexisting. We paid the $400 for the test and dropped the worthless insurance. My advice is to save $25 in a jar each month and just pay for your vet bills that way. Lemonade pet insurance is useless and they are not even nice to deal with when you have an issue.

I have been with them for 6 months now and not a single claim from a regular exam to a real illness has been approved. Worst insurance ever!! They will "politely" deny deny deny despite doctors' notes or anything! Stay away, you will be throwing money out the window. Also, the company has suppressed all poor online reviews in order to maintain a positive narrative. Please believe me, you will regret it!

Unfortunately, I did end up filing with my state department of insurance but Lemonade has reconsidered their decision and I’ve been appropriately reimbursed Clementine’s medical bills. Going forward, her inhalers will be paid for without issue and I will admit they’re extremely fast about reimbursement for accidents. Clem had a foreign body claim and follow up that were approved same day and the money was in my account the next morning. Still on the fence about using them for any other pets going forward and my other pup, Dakota, has been insured with ManyPets at a much cheaper rate with better coverage. However my rating is no longer at one star for them.

I signed up for a basic policy when my puppy was about 3 months old. They considered “itching” which was noted on his initial exam, to be a pre-existing condition. I should have kept shopping around at that point. I filed a claim months later for hives/environmental allergies (which duh, causes itching) that was covered. Great!

This company will do everything in its power to deny your claim - saying that everything is related to a pre-existing condition. When you challenge their decisions, including formal documentation from the actual vet that treats your pet they give you a bogus response to deny your claim. Spend your money elsewhere.

Literally won't pay any pet claims if your pet has ever sneezed before! Seriously! My dog had kennel cough when I adopted her from the shelter. I brought her to the vet where she was diagnosed. That claim was paid by Lemonade. But that was the last one. Every single time I have brought her to the vet for anything upper respiratory....denied! They say it's a pre-existing condition. Sneezing with any other symptoms...denied! Coughing with any other symptoms...denied! She literally isn't allowed to sneeze or cough again for a year otherwise anything I file will be considered a pre-existing condition. This last time she had bronchitis. She was so sick that after weeks of going to the vet and getting different meds, I brought her to the emergency vet. She has never had bronchitis before. Those claims DENIED because they are similar to the kennel cough. This company is a JOKE!

I would never recommend this company. I cancelled my pet insurance over a year ago but they continued to take 13 more payments. My claim was denied. They had me listed under renters insurance even though I told them at least 5-6 times that I had pet insurance. They refuse to give my money back. Trying to talk to a live person is impossible. I am going to let the Better Business Bureau know about this company. I can't believe they took 13 more payments after I cancelled. I even gave them the cancellation number and they still denied my claim. That's almost 150.00 dollars. My recommendation. Find a different insurance for your pet because this company will take your money even after you cancel.

I filed a wellness visit claim for my dog which is covered under the preventative care on the insurance policy. Lemonade changed this to an illness visit, they stated they did this because probiotics were on the invoice. I did not even file the probiotics as part of the claim, I only filed the preventative care items. They took it upon themselves to change the claim based on the invoice. They also added in that he was “not eating/decreased eating, anorexia/Gastrointestinal Issues” which is not found in any of his veterinarian records for this visit, nor any visit in the past year.

They will connect everything with pre existing condition. I cancelled after one year. When I explained them it is not related to pre-existing condition. They didn't even explained properly. Most of the time pet in

Terrible customer service. A legitimate claim. They can’t decide. Waiting 4 weeks. Excuse after excuse. Do not use this company. Additional complaint. The filing of claims is backwards. Not user friendly. Takes too much time. Run away. Do not waste your money.

We live in a VERY tight budget which is WHY we got Lemonade In The first place! We were told “most claims are processed automating within minutes of a claim being made”…however we have been waiting days and days and keep getting the brush off as to WHEN our claim will be processed without any straight answers! BEWARE!

I had authorized my daughter to set up an account for one of my dogs with my information & card number. I recently found out the account wasn't in my name but was being taken out of my account. I called to change it and they refused, I told them to stop charging my account then. Yet I'm still being charged.

Very easy and quick process to start a claim. Lemonade requested the records from the vet for me and all I had to do was upload a picture of the invoice. Everything was taken care of within a few days and was done correctly. We’ll be sticking around.

The initial claim for our dog Wilson took longer than I anticipated. However, once settled everything that I thought should have been covered was paid without any hassle. After the initial settlement, any further claims have been instantly paid. It has meant that we could do the best thing to get him healthy. Although his sight has not returned, he's feeling great.

We took insurance when our pup was 8 months old. We added the preventive care since it covered part of the neuter surgery costs and vaccine costs. What we loved - The speed of the claim handling. Everything we filed was cleared within the same day. What we didn't like - Vet fees are covered at an additional cost. In our area the vet fees are half the bill so I wish we had covered this. Also the preventive care says 6 vaccines are covered, but actually it covers the cost of up to $150. So if each vaccine is 40$, only 3 are fully covered.

Absolutely love Lemonade! I got insurance for my cat to be safe. A few months later he started overgrooming himself and licking constantly. We’re still in the works of trying to figure out what’s going on with him specifically but having insurance has helped so much and allows me to try different options for him without worrying about money.

Filing a claim was super simple and fast! Was able to scan all documents with ease and they even reached out to the vet to assist with other paperwork. All in all no hassle or headaches. They help you each step of the way with quick responses. Received the reimbursement next day. Love love love the Lemonade team!

I uploaded the itemized receipt and Lemonade is able to process within a couple of days. It is pretty simple and easy. I don't need to call and wait in line for ages. The staff is kind and warm-hearted. I would recommend this service to all my friends who have pets.

Lemonade provides an incredible, intuitive and technologically-advanced experience. They just don't honor claims as they should. They will dig deeply into your pet's medical records to find any hint of a pre-existing condition. They don't honor a diagnosis if they see symptoms and signs of the condition in earlier vet visits. In our case, after an incredibly long and arduous journey to discover the cause of my basset hound's incessant ear infections, our regular vet referred us to a dermatology specialist to test the dog for severe allergies. That doctor made a diagnosis and informed us the dog does have severe allergies and will have to be medicated and have a unique bathing/medication routine for the rest of his life (he is approx 4-5 yrs old).

Filing a claim was simple, straightforward and made having pet insurance well worth it! It was all done through the app and very user friendly. The representative that helped me was quick and helpful. My dog Teddy needed X-rays and was sick a few times and we met our deductible and got reimbursed very quickly!

Our dog had seizures for the first time at 5 years old. Because this was our first claim, Lemonade requested medical records for the previous 12 months. Skip ahead one month from the initial claims submission and now their underwriter is asking for his neuter records from when he was 6 months old (4 1/2 years ago). The reviewer claims this is standard practice and written in the contract. The contract clearly states "nose to tail" medical records for previous 12 months. Requesting records for unrelated medical care well beyond the contracted review period service stinks of intentional delays or intent to not pay. Multiple emails and multiple platitudes but we are still not reimbursed over a month after the claim.

Lemonade is amazing! The app is so user friendly making a normally stressful experience unbelievably easeful. The plans are excellent and was a lifesaver when my pup was recently sick. I am so thankful I have Lemonade insurance and I would highly recommend Lemonade to any pet owner.

I just got my first dog as an adult - and I quickly realized I needed insurance. Lemonade made the entire thing so easy and manageable. Not only do I get reimbursed within hours but I also get a discount on my renter's insurance as well! Love lemonade.

Having been through considerable vet expense before, a friend recommended Lemonade for my newly adopted kitty. We just had our first visit. Within minutes, a claim got filed and I got notice my refund was en route to the bank. WOW! Plus, the support online is superb. So happy I joined!

While coverage is pretty typical for most pet insurers, the service is what stands out above all else. Processing claims takes a matter of minutes from uploading supporting documentation to approval. The app is designed very well, both visually appealing and easy to navigate. Ability to add on coverage of routine and preventative care is great.

When recounting my experience using Lemonade for a claim, I said, "Why can't everything be as easy as Lemonade? Like, I wish my own health insurance was this good and this easy." Staff is compassionate and timely. I couldn't be more glad I got my dog insured by Lemonade!!

I tried to adjust coverage to my pet policy after I’d started it. To no avail. Then when I needed the coverage of course I didn’t have it. Always works that way. The correspondence telling me I wasn’t covered came quickly. The other never came despite email, chat, etc attempts repeatedly. While aspects of Lemonade Pet are very convenient, customer service not so much.

I got a new puppy in May. I’d lost my angel dog in February due to some medical issues so I decided to get insurance for my new baby to help with expenses (preventative and illness/accident). I recently took her to the vet for a regular check up and submitted the claim afterwards, and it was immediately approved (80% of the full cost), and the reimbursement was in my account within 2 days. SUCH an easy process.

Customer service is 10/10. I have the pet insurance and, whenever I call, everyone is always super knowledgeable and helpful and I never have any issues with claims or otherwise. They even go out of their way to ask how each of my pets are doing! Love this company.

Since joining Lemonade processing claims has been easy and stress free. The simple way to under the insurance and submit claims is why I recommend this pet insurance to others who have signed up as well. The recent experience we had with our dog needing to get surgery and how quickly they turned the claim around allowed us to have peace of mind and focus on our dog’s recovery.

I had a very smooth experience with filing a claim for my pet through Lemonade’s pet insurance. Super easy! I definitely would recommend this to all pet owners. The claim was extremely easy to make, I did it through the app on my mobile and received my reimbursement in 1 day!

Filling our claims has been a breeze and the funds come back quick! The prices couldn’t be easier. So glad we got our pup insured with Lemonade. The total turnaround took about a day and we got emails to let us know when our claim was reviewed.

I have picked the best pet insurance out there. They are fair priced and super fast on reimbursement. If they had renters insurance I would definitely have them for my policy. Thank you for caring for your community. I would highly recommend them to my friends and family as I have already had my son sign up.

Getting pet insurance through Lemonade was the best thing I ever did for my dog Opie. It makes going to the vet less stressful knowing that I have help paying for the things that he needs. The claims process is so easy and everyone is very friendly.

I am extremely impressed with the speed and efficiency my claim was processed. Even though I was paid a very small amount and in all fairness, as per the policy - I was pleasantly surprised how painless it was for me. Thanks to the agent who looked at this claim.

I submitted my FIRST claim which was approved and paid instantly via the app! Such an easy process and everything was explained throughout. Convenience is key, but the simplicity of it all really wowed me. Plus the app design has been really inviting, so great job to your design team!

I love Lemonade because they act quickly, fairly, and keep you informed the entire time. It is great to be able to easily submit claims through the app, and their processing time is phenomenal, even when the claim needs to be reviewed by the claim team. I couldn't be happier switching from Embrace.

Lemonade has been excellent to use for pet insurance. Their puppy upgrade is completely worth it! I didn’t find a single competitor with a similar offering, and those puppy appointments and vaccines really add up! The app is simple to use, reimbursement for claims is painless and quick, and customer service is always friendly and helpful. I love that I can review an employee’s service, and be given the option to reward them for their superb service with options like a beach day or movie tickets! A company that treats their customer service employees well is a company worth considering, and this company checks out for pet insurance!

I purchased Lemonade Pet insurance for my dog last. I went ahead and got preventative maintenance as well being that he had vaccines due. Preventative claims were easy. Had no issues. Follow up a few weeks later for a second round of vaccine doses at which point he had a little irritated spot on his tail that was records state was “possibly” from allergies or a bug bite and was treated as inflammation with an anti inflammatory not allergy meds. Got him some meds. Claim went through fine. No issues. Ordered flea and tick meds this round as well and once I filed the claim they then told me the decision was made to cover $65 a year max … That wasn’t the initial amount I was told, but whatever, I let it slide. It was better than nothing.

My baby girl got sick very suddenly and she had to stay in the ER for one week. Unfortunately, after trying many treatments, my baby still couldn’t make it. I was way too sad to do anything. Lemonade insurance makes the claims so much easier. All I need to do is to give them the information of the ER and they will start the review process immediately. They will reach out to the ER/hospital and they finished the review process within a few days, even during weekend. Definitely a big help to let me go through the hard time.

My $290 vet visit only came out to $150! I can't believe how efficient and all-encompassing this insurance is! My doggie gets the best care, and it was so easy to get reimbursed! I'm telling all my friends to use Lemonade for their fur babies!

Great experience using Lemonade. Did the whole thing on my mobile device. Easy. Efficient. Quick turnaround. Once approved the funds were immediately deposited to my account. Much easier than any other Pet Insurance I have used in the past. I highly recommend using them.

This pet insurance is by far more affordable than other insurance. I've submitted 4 claims so far in the past year (2 wellness, which most insurance does not cover wellness and 2 illness). I was covered 90% for all claims. They are quick. A couple days at most for direct deposit to hit account. The submission process via the app is very easy and quick. I've been very pleasantly surprised so far.

I am not a believer in insurance much less PET Insurance? LOL, no way. A year ago I got a 9 week old puppy, as I am so against puppy mills I found a breeder of cocker spaniels and went the long road. At about six months I knew I needed to get him neutered. Well much to my surprise, It has been decades since I needed an animal spayed or neutered. I was floored at the prices. I looked for close to 6 month before I found a vet that would cost my under 1,000.00. Someone suggested puppy insurance.

Submitting claims is as easy as taking a photo and subsequent claims for the same vet are instantly processed! The documents themselves speak very plainly and I don't have to resort to translating from legalese. I cannot recommend Lemonade enough!

Everything is handled with professionalism and care. It's always a pleasure working with the Lemonade team! All my claims have been handled quickly and within the terms of my policy. I can't wait for the car insurance to be available in Texas so I can bundle and have all my insurance with one amazing company.

Great experience with Lemonade for two reimbursements thus far. Good customer service, quick reimbursement. Monthly seems a bit expensive for a cat, but has paid for itself so far. App should update to allow for uploading multiple images at once.

Overall the experience was very easy and they covered what they said they would. They paid out their portion within the time they said they would and the claim process was simple and fast. I will continue to keep my coverage with them.

I've loved working with Lemonade. They saved me about $100/mo on homeowner's insurance for the equivalent coverage that I had previously. I also use them for pet insurance which, again, has saved me money (especially with the bundle). For both of these, I have felt that the customer service has been incredible, with really fast and easy questions answered. The UX too has been really intuitive, straightforward and easy. My claims are submitted and processed at lightning speed, I'm always informed about what's going on with my insurance, etc. It's been fabulous.

I was delighted to see how easy it is to file a claim using my phone app. I easily went through the questions, submitted my documents, filmed my short video and was done. Super easy, super user friendly. I wasn't sure if the photos I submitted actually went through, so that part was confusing, but all the rest was great!

Eileen was just wonderful and super nice to deal with. Everything was perfect and the claim process was very smooth. Eileen was very much proactive and very much professional. I would recommend Lemonade to all pet owners. Thank you so much for the support.

I was nervous about getting pet insurance for my dog at an older age but knew I should before she started getting illnesses. It was so easy and the customer service was unbelievable. I’m so happy with how easy it was to file claims. It’s made super easy and I truly feel comfort knowing that I won’t have to make decisions for my 9 year old baby based on my finances in the future and just be able to do what is best for her!

We have 2 rescue pups and we knew we would want pet insurance for peace of mind and health of pups. Lemonade insurance has given that. They are readily accessible, helpful, and everyone we have worked with has been great. We highly recommend them to pet owners.

Best customer experience. For submitting claim to receiving funds in my account was less than 48 hours. Highly recommend Lemonade. Your pet will thank you for choosing and you will get the peace of mind knowing you're covered if your pet ever has an accident or illness.

Open the claim was really difficult. I have to record my face and voice about the situation to open the claim. Keep send the email for verification even I sent 3rd times. The main issue is there was no pre-existing illness but claim denied. I submitted vet record. Doctor also confirmed that illness is not pre-existing with proof letter but agent denied the claim. This company is not honest and I am not recommend at all.

It was pretty simple and fast. I like the user friendly layout! What is covered under preventative measures is a little confusing compared to the basic but besides that everyone that helped was great!

I have been happy Lemonade customer since 2018, when purchased Renters Insurance from them for the first time. Liked modern look, simplicity and open attitude and was happily paying the premiums every months. A little over a year ago we brought in a cat into our family and when I discovered that Lemonade also offers Pet Insurance product, I was very happy -- one less shopping around I need to do.

I purchased pet insurance for my month old kelpie puppy soon after I got him. It covered accidents, and illness, and chronic conditions (such as cancer, congenital diseases) as long as they were discovered post insurance purchase. My puppy was a young healthy male. However was raised on a farm and kept outdoors for the first few weeks of his life. So when I took him to the vet for his first set of puppy shots, I asked that he be tested for parasites and a urinary tract infection because he was also having potty training issues. It turned out he DID have giardia (a very common parasite on farms, usually obtained from drinking contaminated water or eating other items contaminated by feces) and a really bad urinary tract infection (UTI) (not surprising if drinking contaminated water). My puppy was treated with antibiotics for 30 days and his infection was gone.

Despite his pre-existing bronchitis, doctors did a full check-up and he tested positive for mycoplasma in his trachea. He's responding well to antibiotics. Mia was great at keeping me informed as they reviewed the records, and I continue to recommend Lemonade to fellow pet parents because the service is so clear, fair and fast.

I’ve had to use my pet insurance twice and every time has been so easy and stress free! The money I get back after submitting my claims is one reason why I love Lemonade! I’ll recommend them to every pet parent. ❤️

Huge fan of Lemonade’s pet insurance. Painless to get started and easy to get reimbursed. I’ve so far only done a single vet visit, but I have the kitten wellness plan and they covered my whole visit with literally a one second turnaround time.

Colby was taken to our vet for skin allergies. His first treatment was not effective and medication was changed. He seems to be doing much better now. Lemonade cost and customer service is great and fast in resolution of any and all claims. Highly recommended!

I filed my first pet insurance claim with Lemonade for my golden puppy Hoppie. The process is streamlined, easy and user-friendly. Lemonade takes the stress out of my busy life. I highly recommend Lemonade. So very happy with the service!

We switched to Lemonade for pet insurance earlier this year and it was the best decision we’ve made regarding our pet’s health. Our Goldendoodle has gotten herself into situations that have required multiple trips to the emergency vet. Knowing that Lemonade is there to help and get us our money quickly, is a huge win for us. Plus you know if you’re approved in minutes rather than months.

In the first month of adopting my pup, she had some shots done as well as had 2 (very curable) illnesses pop up. Lemonade insurance was AMAZING in processing the claims in a timely manner and explaining exactly what they needed to speed things along. The agents are also very kind and actually care about the pets of the insurance holders - such a change! :) 10/10 recommend.

Jaleesa reviewed my claim and was very prompt and quick. Gave great service! Deja NY helped me when I called customer service. She addressed my concerns and helped tend to my needs. I appreciate her! Lemonade completed my claim and paid me quicker than I expected. So far no complaints with this insurance provider. Everything is great!

This is the only insurance company I've ever had an actual good experience with! Not only did we get reimbursed what was appropriate, but the whole process was very smooth/easy and the Lemonade staff we interacted with were kind, helpful and caring. When my cat is sick, the last thing I want to be dealing with is processes and paperwork, but with Lemonade all I had to do was submitting my claim through the app, and they took care of the rest. 100% worth the monthly payment!

I’ve not had this pet insurance very long and hate to say I’ve had two claims already! The representatives make it so easy to file a claim and the turnaround time for getting my money deposited is amazing! I filed one last week and within 30 minutes I was notified that the money was in my checking acct! They are great!!!

Everything has been completed and reviewed timely when submitting any claims and paid in a timely manner. Customer service has great communication. Have had over a year already and just added a second policy. Hope to continue as a positive experience.

Always a great experience with Lemonade. Agents are super responsive. Claims are processed so quickly. The app is very easy to use. I will continue to recommend this insurance to everyone! Great prices for a great service. I’ve never had a bad experience with this company and I’m so glad I decided to insure my pet with you.

It's been a very easy and stress free service every time I submit a claim. I just need to answer a few quick questions and within minutes I get reimbursed. I really enjoy this insurance company. I would recommend this service to anybody that was interested in having insurance for their new or adopted pup.

I’ve got peace of mind after I’ve got insurance for my dog. Since that time they covered expensive vet care for few accidents and illness that I have not anticipated in the healthy dog. I’m forever grateful for the that!

We recently signed up our new puppy with Lemonade pet insurance; we opted to get our pup wellness coverage along with vet visit coverage on top of the basic plan. We were very pleased with the ease of signing our pup up. The app is very user friendly and makes submitting documentation a snap. Recently, we filed our first claim. It was as easy as doing online shopping. The person on the other end of the claim feature in the app asked me all the questions I needed to answer, prompted me when to upload my bill from the vet, and made the whole process clear and easy. Plus, the money was deposited in my bank account the next day. I hope we never need to use the insurance for more than wellness visits, but the ease of this first claim puts my mind at ease the Lemonade will be there for my pet and I in an emergency!

We had an emergency with our puppy that required extensive vet and specialist visits, medicines and treatments. The team at Lemonade was always kind and helpful, and the numerous claims were addressed quickly and without any hassle. Our pup still requires ongoing treatment and I am confident that the claims will be taken care of and that they will continue to provide excellent customer service. I have told many people about Lemonade Insurance and always recommend them when I can.

My claims for my cats' wellness visits were handled quickly and easily! There was no headache or hassle trying to get my money back for the vet visit and for the medication they received. Definitely recommend to busy pet owners!

I’ve had an amazing experience with Lemonade insurance. Fast approval rate and great communication. I love lemonade and their fast communication. Huge plus! I recommend Lemonade to everyone I speak to! Only downside is their rising premium yearly. Other than their rising premium, their coverage is great.

I strongly believe that we should recommend and give good reviews to the services/products we use and love. And that's the case with Lemonade. The customer service is 10/10. They answer any questions super quick and are very friendly. I always recommend them to my friends. Would not change a bit!

I have no complaints. It’s all good. Your service is great. All the people I have dealt with have been friendly and knowledgeable. I would definitely recommend Lemonade Pet Insurance to all of friends who have pets. I’m not sure what else I can say except my dealings with everyone was awesome.

My 3 yr old Great Dane has had no shortage of issues this past year and the Lemonade team helped me navigate each one with a simple, straightforward claims process. I had confidence that it was being worked on by professionals and I was kept updated throughout the entire process until each claim was approved. Can't say enough about this company.

We had a great experience with Lemonade Pet Insurance. Our claim was filed and reviewed and paid in less than an hour. We are very pleased with the service that they provided. I would recommend them to my friends and family.

The app interface is very straight-forward and user friendly. I really like the interactive chat box for claims submission. The premium is competitive to other insurance. I have made two claims and the experience was very good, and I was very quickly reimbursed.

I recently had my 1 year old Aussiedoodle neutered and microchipped. I was worried about the cost and looked forward to getting some money back. I submitted a claim by taking a picture of my receipt/invoice and received the reimbursement in less than 24hours! So quick and easy. Although, they only reimburse $120 for the neuter - every little bit helps!

Wow! What a wonderful first time experience! My claim was processed quickly and easily. The app was super easy to use and the customer service prompts were helpful. I am so glad I went with Lemonade for my fur babies!

Claims are handled fast and efficient, it’s super easy to work with the app. You can go through the process in 5 minutes. Everything you need is on one app from pet insurance to renters insurance and I think they have car insurance (not in every state).

We had some trouble with our last claim for our dog's allergy treatment. The invoice provided made it seem like the subtotal was the total. The claim reps were fantastic while helping us sort it out. We have had great experiences with all of our claims.

I’ve been using Lemonade for renters insurance for about 3 years now and recommend it to all of my friends. I recently got pet insurance too and it’s so easy and smooth. After such a great experience I let my friend know so he can bundle up too. I recommend to everyone!

It was super fast and easy to navigate and the reimbursement hit within days. 10 out of 10 from me and my furbaby. Recommend highly to everyone I know. And the employees are extremely helpful in making it a very quick process.

I have submitted 2 claims & have had a quick turnaround. The process to fill out the claim is very easy and super friendly. I feel they genuinely care.. If you have any questions they will respond quickly. I would definitely recommend!!

The response time from Lemonade was quick, professional, and thorough. From start to finish, our request was taken care of and we are very satisfied with the results. All of our work with Lemonade has been terrific so far. Our puppy is happy and so are we! Thanks for everything!

David went above and beyond to calmly talk to me when I was very stressed out about a major surgery for my dog. He handled my claims quickly and did a great job. I had a couple other small claims which were also processed quickly and efficiently by other team members. Thank you guys for being so great!

Our dog is very much a beloved member of our family and we have shared many adventures and memories over the past ten years together. We have always had insurance for her for peace of mind and in the hopes that we would never really need to use it. Unfortunately we were recently devastated to learn that she has cancer. This is not an easy thing to go through and having pet insurance through Lemonade has been one of the rare bright moments of this experience. The staff have been kind and accommodating. The process has been straightforward and understandable with no hassle. We are grateful that we had coverage through Lemonade and highly recommend that if you have furry family members you consider insurance for them too.

Our claim was submitted on May 6, promptly reviewed and approved on May 9, for nearly 80% of our total surgical bill, which was over $3000. Our reviewer's final email was detailed and informative, explaining the reason one item was not covered, along with providing other information. In terms of process improvement, I think it would have been better for me if our reviewer had explained things along the way, instead of waiting until her last email. But all-in-all, very satisfied with outcome.

In a series of unfortunate events, I had two cats get very sick in a couple months. Though we are still in the middle of one cat/s battle with a horrible fungus, Lemonade has been supportive the whole way. Five specialists, countless diagnostics and treatments, and finally something is working. We could not have done this without Lemonade. The other cat made a poor choice of snacks and ended up in ER surgery over Easter. Thankfully recovered and all is well.

Paisley has been having many many issues with her tummy, which means a lot of trips to the vet. Being in grad school makes it difficult to cover those vet bills. Having Lemonade Pet Insurance takes the stress off of having to make tough decisions about costly care. It’s very user friendly, and the Lemonade team is quick to respond with kindness and helpful information. Without Lemonade, Paisley wouldn’t be able to get the care she needs to help figure out what’s going on.

Amazing service. Fast responses. Very easy to use app. Helpful agents. Simple claims process. What else is there to say? This is the best, insurance company I have ever worked with. My dog has had most if not all of her preventative visits covered.

Great service! Their app and customer service representatives make it easy for me to file claim or ask questions. It's a pleasure to deal with them. Specially when you're stressed because your pet is not feeling well. I recommend Lemonade!!! Thank you.

Everything was great from the moment I signed up. Any questions I had were answered and the staff seems extremely helpful. Everything went so smoothly. I feel better knowing I have this insurance and even better knowing I have help if needed. I will absolutely recommend this to friends.

Roni was our person of contact when dealing with our claim. He got our claim taken care of quickly and was very friendly. Any questions I had they were answered promptly. I let all our family and friends know about Lemonade.

Short and sweet customer service provided by Kelly and Jess on your team single handedly earned my business for life and will be sure to refer friends and family because that’s the type of leadership and communication that this world needs more of… Thank you both so much!

Submitting the claim and getting the approval took less than a day. The process is so easy. The fact that I can get some of my dogs' annual Check covered makes the insurance coverage so worth it. I definitely recommend Lemonade.

Lemonade has been very helpful, efficient and attentive to all my questions and needs. I am very grateful for the caring and professional service as well as fast approving of my claims for my beautiful little boy Finn (French bulldog).. Thank you so much Lemonade for being so efficient and professional. All the people there really care about your pet and your needs for them.. Every one has been fantastic and wonderful…

I can't say enough good things about Lemonade and their staff. I was given a dog in October from a family that already had 3. In February our sweet Millie/ Pomeranian, was diagnosed with chiari formation. MRI and surgery were needed. Lemonade did their due diligence and were so kind and fair in the end. Millie received her MRI and had her surgery and is living her best life now. We Love Lemonade.

I recently acquired pet insurance from Lemonade and was able to take my cat Void to the vet and get him checked out and few shots and Lemonade reimbursed me over have that amount. 13/10 would recommend. Getting the reimbursement was a painless, easy process.

Highly recommend, fast and on point. Always will continue using and recommending. They helped my dog with all her problems, quick with replies and quick with getting your money to you. Hopefully my rate doesn’t go up but so far so good.

So far our experience with Lemonade has been fantastic. Their response has been quick and communication thorough. I have already recommended Lemonade to several friends. Every-time I sent a question, I received a response within hours. I am very happy we chose Lemonade as our provider for Guinness.

Customer service is fast, friendly, and impeccably solid. I have recommended Lemonade to so many friends and all have joined and have been just as thrilled as I am! We recently added them as our homeowner’s policy as well since we were so happy with the pet insurance.

I will admit, I was a bit skeptical when signing up for pet insurance, but I did so at the recommendation of many pet-owning friends. We use Lemonade for our homeowner's insurance, so it made sense to add pet insurance with a provider we already knew & trusted. When our dog swallowed a fish hook at the beach and needed emergency x-rays and surgery, Lemonade made the claims process so incredibly seamless. They took the financial stress out of an already stressful situation and for that, we couldn't be more grateful.

The reimbursement process was very simple and quick and all done over the app. I was expecting the reimbursement to take a couple weeks but after providing the requested information the reimbursement was processed almost immediately. Hopefully other claims will be just as simple to process. Very happy with the service so far.

Filed my first claim for my dog’s check up and shots. Lemonade App was great! Super easy and user friendly. Reimbursement was immediately transferred to my bank. Great job Lemonade! Very happy with cost, reimbursement rate, customer service and ease of filling my claim.

Our year old cavalier started with severe vomiting, dehydration and then diarrhea. No known cause. We were unable to get any appointment with any Vets in the area and were forced to take him to the Emergency 24 hour Clinic. He was worse the next day and we were able to get him into an Urgent Care at the SPCA. Having the pet insurance gave us some peace of mind. Submitting claims was fast and efficient.

I've been insured with Lemonade for about a year and a few months. Overall I am very happy with the quick processing of any small claims and it's been a very good experience so far. I would recommend Lemonade for your pet insurance needs.

Submitting a claim for my puppy’s first annual check up with her vet followed by stool sample, was extremely easy using the app. The app is very user-friendly, my claims were approved very quickly, and I was reimbursed right into my bank account with no issues. The team is very professional and quick to respond to any questions!

Very quick service and very easy to submit and view claims. The drop down menu with populated or pre filled options made submitting the claim very easy. The responses from the agents were so quick! I will definitely recommend Lemonade to other pet owners.

Our claims were quickly and fairly processed. David is amazing. Correspondence was easy. We were kept in the loop and they seemed to really care about our pet’s health. After our deductible was met, payment was very quick. Great value!!

I love Lemonade! It feels good knowing my pets are protected. Filing a claim could not be easier and the customer service is excellent! You get reimbursed quickly as well which is a bonus! I’ve recommended lemonade to family and friends.

This is the first dog I’m owning as an adult, I have insurance for everything. Auto, Home, health etc. I wish more insurance companies were like this. Super easy to deal with, no need to be on the phone for hours and hold, this is how more companies should be working in 2021. My claim was resolved almost immediately.

After a normal check up at the vet, they heard an irregular heart beat. We decided to take all measure to determine the cause and possible treatment. After EKG and an echogram, they determined it is nothing to worry about. The tests were not inexpensive but we felt comfortable with Lemonade our side. We received great service with good communication and results. We are grateful to have Lemonade.

This is our family's first experience with pet insurance. The processes are simple and the app is really intuitive and makes it very easy to file claims, the response times are very fast and efficient. So far this is really working well for us and our four legged family member.

I am so glad I discovered Lemonade and got my pets covered. I shopped around quite a bit and did a lot of reading up on the different companies out there. I finally took the plunge and went with Lemonade and I am glad I did. So far I have filed 2 claims and the second one was approved and paid within an hour! I have peace of mind that I can focus on my pets should something happen and that Lemonade has them covered.

Only been with Lemonade for a little over a month… with two claims submitted for our new puppy. But so far, I’m very impressed with the communication, the ease of filing a claim, and most of all, the speed of the claims settlement. Looks like an exceptional business model… An experience I have never had with any other health insurer…canine or human!!!

This is the best pet insurance out there. I put in a claim and it was approved in minutes and in my account within a few days. I have a claim with another insurance over another incident and it still hasn’t been processed. They are quick and there when needed. Highly recommend.

It was really easy to submit the claim and they immediately paid the preventative treatment amounts they promised. The claims related to her illness are taking a bit longer, but the claims officer was very active in assessing any additional information required and letting us know. It is also really easy to send information, both in the app and by email.

I thought that the employees that I spoke to were excellent and were able to help me solve my issue. The only reason why I’m not giving it 5 stars is that the process to claim a dental cleaning can be difficult. I had to get on the phone with the Vet's office and Lemonade multiple times in order to get a breakdown of the cleaning in order to proceed. In the end, Lemonade had to speak to the vet's office directly and the issue was resolved within.

I purchase pet insurance for my two pets, they go through my claim very fast and the service is very nice! Also, the insurance price is the Lowest prices among the plans we analyzed. Accident coverage waiting period of only 2 days.

I use Lemonade for my renter’s insurance and my pet insurance. They’re one of the few that actually offers wellness coverage. I filed a claim and the payment was sent to me within seconds! Once they’re approved to sell car insurance in my state I’ll be sure to switch that over as well. I could not be happier with my choice to use Lemonade.

We had an unfortunate incident during a grooming visit which led us to the hospital as well as two visits to the vet. Submitting our claim was so easy and approved in minutes. After meeting our deductible quickly, money was transferred directly into our bank account. I am so glad that we purchased this insurance and it gives us peace of mind.

This was my second interaction with the Lemonade team and I am very pleased. The process for submitting claims is easy. My claim was processed quickly, accurately and the money deposited in my account in a timely manner. The communication from the team is clear, efficient and they do not overwhelm you with emails. I am satisfied with Lemonade and I recommend them if you are looking at purchasing pet insurance.

Filing claims with Lemonade is so easy, and takes so little time. The representatives are incredibly communicative about the process and you receive immediate reimbursement as opposed to having to wait a few weeks or even a few months. I have been so impressed with Lemonade, and 100% would recommend.

Very easy to submit claims. I have always gotten reimbursed for claims that should be covered and quickly as well. Have used wellness and illness/accident plans. Unused funds go toward animal charities. That’s awesome! Highly recommend.

I have signed up two dogs for insurance with Lemonade. I thankfully haven't needed to use insurance for anything major, but the covered preventative claims are easy to submit and clear to understand. I never had an issue with requesting a claim, and the turnaround was always within the hour.

Within days of adopting my one year old purebread boxer, I opened a policy with Lemonade. Well after the waiting period for illnesses, I took her to the vet for a general wellness visit with the added concern of constant paw licking. Upon leaving the vet with an allergy diagnosis and expensive allergy shot (**--which has been extremely effective), I submitted my claim to Lemonade. It was denied because they deemed this a pre-existing condition. Why? Because her vet records from her previous owner indicated that months prior, she had an ear infection. Nowhere, mind you, in her 10 pages of vet records was she diagnosed with allergies. The word is not even mentioned. Based on this FACT, I appealed the claim. Again, it was denied, stating that the prior ear issue was indicative of allergies, thus making her allergy issue a pre-existing condition. I have requested to cancel my policy effective immediately.

Fantastic service. Available 24/7, very easy to file claims online and money is direct deposited into my account. I have been paid for every claim I filed right away without any issues. My puppy is only 4 months old so I've only been using the insurance for about 6 weeks and so far I'm extremely happy!