Lemonade Pet Insurance Reviews

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Edited by: Jon Bortin

About Lemonade Pet Insurance

Lemonade pet insurance helps cover the treatment costs for a variety of accidents and illnesses, with optional coverage for preventive care. You can easily file a claim with no hassle using the Lemonade app. Lemonade sets itself apart from other insurance providers by taking flat fees from its customers’ premiums and donating leftover funds to charities chosen by policyholders (including animal welfare organizations).

Pros
  • Pricing starts at $10/month
  • Multiple discounts
  • Quick reimbursement times
Cons
  • Not available in every state
  • No local agents

Lemonade Pet Insurance Reviews

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    1 featured review
    How do I know I can trust these reviews about Lemonade Pet Insurance?
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    Page 6 Reviews 640 - 840
    Verified purchase
    CoveragePriceStaff

    Reviewed May 12, 2021

    Lemonade has been a great help with relieving some of the anxiety when needing to take my dog to the vet. I get to be concerned with her well-being and not the cost. Not everything is covered and that is understandable but I have had more covered than not. Highly recommend over other competitors in the space.

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    CoveragePricePunctuality & SpeedRefunds & PayoutsBillingRates

    Reviewed May 12, 2021

    We realized if we have health insurance for our kids why not our dog? We couldn't afford more than 60.00 a month and we found the Lemonade was great in pricing so we signed our Ace up for it. Literally right after he came down with a bug and had to go to the vet and Lemonade was very quick to reimburse us for some of the bill that we were able to claim. It was super easy to file a claim as well. Our Ace is very clumsy and curious so I feel like having this insurance gives us a little more freedom and comfort.

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    CoverageTimeliness

    Reviewed May 12, 2021

    I'm so glad I went with Lemonade for my pets health and wellness insurance. They make it sooo easy to file a claim and the funds get deposited into my account the next day. It's good to have peace of mind when the unexpected happens with my fur baby.

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    Customer ServiceCoverageSales & MarketingOnline & AppTimeliness

    Reviewed May 12, 2021

    After I got my puppy I decided to check in to insurance, I had never gotten dog insurance before, but with all of the expenses I decided to give it a go. I am so happy I did, Lemonade covers 80% of Harley's vaccinations (up to four a year) and claims are so simple to file. I just use the app, it only takes a few minutes and then the money is sent back to me usually the next day! Customer service is always so nice as well!

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    Customer ServicePunctuality & SpeedOnline & App

    Reviewed May 12, 2021

    I had multiple emergency visits with my cat when she got sick. Lemonade was great. Claims were easy, all done online through their app, and probably took about 5 mins in total. The claims were approved in 3 or 4 days max, and money was in my account quickly. Someone called to follow up when there questions. A great mix of online and person to person, and trouble free.

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    CoverageStaff

    Reviewed May 12, 2021

    I have been mostly pleased with my experience with Lemonade Pet insurance. I don't care for the fact that my pet's only medical need isn't covered because it is considered "pre-existing" and would only change companies if my dog's allergy and other preventive medications were covered at least somewhat. But as of right now you continue to have my business.

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    CoverageStaff

    Reviewed May 12, 2021

    I would recommend Lemonade to ANYONE who has a fur baby that they want to insure!! It was such an easy process. I submitted my first request for reimbursement in less than five minutes. So user-friendly and so easy. Truly a painless process. THANK YOU Lemonade Team for offering paw-fect service!!! :)

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    Price

    Reviewed May 12, 2021

    We just brought our puppy home last Thursday so she went to the vet on Friday. I decided to enter our first claim when we got home. In less than 10 minutes it was approved and 90% of the cost of her wellness exam was wired back to our account. I love the ease of filing a claim and we are looking forward to many more years as Lemonade customers.

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    Customer ServiceCoverageRefunds & PayoutsStaff

    Reviewed May 12, 2021

    I have policies for both homeowners insurance and pet insurance through Lemonade. I'm grateful to say I've never had to file a claim for my house, but I will say that the rep I worked with was excellent and helped me to determine exactly what I needed and made sure I wasn't paying for anything I didn't need. I've filed a couple of claims on my pet insurance and the claim process couldn't be more simple or more clear. The Lemonade app walks you through each step of the claims process to make sure that they have all the information/documentation they need. I usually have a response within 24-48 hours, and money is wired directly to my account. Zero complaints here.

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    Customer ServiceCoveragePunctuality & SpeedFollow-Through

    Reviewed May 12, 2021

    Since we have had Lemonade for our new puppy dog insurance, they have been wonderful to work with. They have answered all questions, been extremely prompt with paying our claims, always follow through with emails and/or phone calls. This is the first time we have had insurance for a pet of ours, and it has been the best decision we have made.

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    CoverageSales & MarketingPunctuality & SpeedOnline & App

    Reviewed May 12, 2021

    I have a 4 month old Mini Australian Shepherd and recently got Lemonade pet insurance for him after seeing all the positive reviews. I have to say Lemonade has definitely lived up to those reviews! Putting in a claim is quick and easy with the app and the turnaround time is super fast on receiving my funds. I highly recommend Lemonade!!!

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    CoveragePunctuality & SpeedOnline & App

    Reviewed May 12, 2021

    Am new to being a pet owner. The new addition to our family is a Goldendoodle puppy. Went with Lemonade insurance - the easy use of their website and liked the coverage plans. Filing a claim was just as easy and reimbursement promptly followed. So my first dealings with them was nothing less than perfect.

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    CoveragePriceRefunds & PayoutsStaffEase of UseTimeliness

    Reviewed May 12, 2021

    I have had lemonade for 3-4 months and I used it for the first time last week. Totally worth it! Not o my was is easy to navigate. I was refunded the next day after I filed my claim! The vet clinic I work at is having all of the employees take pet insurance out on one of their animals so we can experience first hand and know what to recommend to our clients and I 100% recommend Lemonade!

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    Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

    Reviewed May 12, 2021

    Great system, super responsive and you can take to them on the phone, text or email with very fast and friendly responsiveness. We use them for renter’s insurance and pet insurance and when our pup was sick they were great. We cannot wait to get them for car insurance when they release the product and we are SO glad not to deal with the layers and slow response times of typical insurance companies. Would highly recommend to everyone

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    CoveragePriceStaffEase of UseValue

    Reviewed May 12, 2021

    In the past we've used pet insurance provided through our employer and every time it felt like more work than any of the peace of mind we were looking for. Too expensive, terrible customer support, difficult to submit a claim, and when we did submit a claim, it would never be processed. Lemonade changed all that - it's incredibly easy to use, a great value, friendly and helpful CX and by far the best "insurance" we have to ensure a lot of long and healthy years with our furry friend.

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    CoverageSales & MarketingOnline & AppStaffEase of UseTransparency

    Reviewed May 12, 2021

    I have had a wonderful experience with Lemonade so far. I got pet insurance for our new puppy, and they have been excellent at covering all of his needs. Everyone has been extremely nice and transparent. The app is very easy to use and reimbursements are also timely. I am very happy with this service!

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    CoverageSales & MarketingPriceOnline & AppRefunds & PayoutsEase of Use

    Reviewed May 12, 2021

    It is so easy to use the Lemonade app when filing a pet insurance claim. Snap a photo of your documents from the vet, answer a few questions in the app, and your estimated claim payout is given in seconds. I sent in my claim on a Friday and received money via direct deposit on Monday. I also have a discount on my premium by bundling in with renter’s insurance.

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    Customer ServiceCoveragePricePunctuality & SpeedStaff

    Reviewed May 12, 2021

    I have Lemonade Pet Insurance for my 9 Year old Rescue Beagle. The premiums were very competitive. I have filed 2 claims with them and the process is simple and quick with excellent customer service. I can highly recommend Lemonade for Pet Insurance.

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    Customer ServiceCoveragePunctuality & SpeedTransparency

    Reviewed May 12, 2021

    We have pet insurance and renters insurance through Lemonade and it has been such a great experience. Our puppy is very mischievous and likes to get into things that are bad for her, which has ended in a few trips to the emergency vet, but of all the stuff we had to worry about, we didn’t have to worry about affording it because we had lemonade. The customer service is great and our claims have been processed quickly and with a lot of transparency!

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    CoveragePunctuality & Speed

    Reviewed May 12, 2021

    Though I haven’t needed it for renter’s (thankfully), Lemonade made renter’s insurance easy. It made sense when I got my new best friend, I signed up for pet insurance as well. Creating a claim was so easy and quick! I would recommend it to anyone who needs it for their insurance. Looking forward to signing up for homeowner’s insurance when the time comes!

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    TechPriceRates

    Reviewed May 12, 2021

    Have had a great experience with Lemonade! We switched from another provider because the price was so much better, and we have not regretted it. Our dog had some G.I. issues recently and filing claims is so simple! We are thrilled!

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    CoveragePriceTimeliness

    Reviewed May 12, 2021

    A few months ago I switched from another pet insurance which I had for years. My Lemonade policy covers so much more than my previous insurance, including wellness, and the premium is almost 1/2 less per month than I was paying before. So far, I have filed two claims and the money has been deposited to my bank account within minutes of filing the claim. This is a great company and I highly recommend them!

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    Coverage

    Reviewed May 12, 2021

    So far I have 0 complaints and nothing but praise. Before I moved from London back to the states I picked up insurance for her. After returning home my Wolfdog has torn her ACL chasing deer. She's getting older. Claim was simple to put in. Within 4 hours it was approved and by the end of night had funds transferred into my account. If you aren't insured, I highly recommend remedying that. Better to have it and not need it than need it and not have it. Next up for my pup is surgery and thank God it is covered as well

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    Customer ServiceCoverageStaff

    Reviewed May 12, 2021

    If you think the whole thing is too simple, you're like me. However, Lemonade has proven that they can outperform other insurances by a mile. Submitting claims is super easy and customer service is excellent. It's time to look at all the other services Lemonade offers!

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    Customer ServiceCoverageStaff

    Reviewed May 12, 2021

    What I like about Lemonade Pet Insurance is I can submit a claim in app and it gives me a piece of mind. With a puppy, the first year came with a lot of vet visits and I'm grateful to have had coverage to help with that expense. When I submit a claim a person also reaches out to me through email and it's always the same representative which makes it feel more personal.

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    CoveragePunctuality & Speed

    Reviewed May 12, 2021

    Got Lemonade for our new pup and filed first few claims and these were processed quickly, any clarifications needed were requested clearly and promptly. Would recommend this insurance for any dog owner.

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    Verified purchase
    Customer ServiceCoveragePunctuality & Speed

    Reviewed May 12, 2021

    We have had to use our Lemonade Pet Insurance many times as our new puppy was just that.... a young active puppy who needed to be seen a few times for accidents. Lemonade reviewed our claims and responded so quickly. The reimbursement was fast and hassle free. We received what we were entitled to with the reimbursement amounts and the turnaround time was about 1 week. I highly recommend them for all your Fur Babies insurance needs! You won't be disappointed.

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    Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsStaffRatesValue

    Reviewed May 7, 2021

    I couldn’t agree more with the other reviewer on this website. Lemonade will make you jump through every hoop, supply countless pieces of documentation, and still find ways to deny your claim. I even went as far as to have my vet write a letter and talk on the phone with a Lemonade representative to explain why they are incorrect. There is no evidence to support their denial of my claim, while I have documents and an expert opinion. It doesn’t matter to them. They asked me to get additional letters from my vet for "more clarification" like he doesn't have an extremely busy schedule.

    I also find it funny that Lemonade will say that I shouldn't feel bad for getting my claim denied because they donate the funds to charities instead of keeping the money. So if they are just going to give the money to another charity, why not give it me so that I can financially take care of my dog with cancer? They might have good policy pricing but it's not worth it because you won't actually get your money back when you make a claim. I would advise others to seek pet insurance elsewhere.

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    Customer ServiceCoveragePricePunctuality & SpeedRates

    Reviewed March 3, 2021

    I've been with Lemonade for about 2 or 3 months. They go above and beyond when it comes to finding reasons to deny claims. Even if a claim is specifically covered in your policy, an ear infection for example, they will work hard to find a reason it should not be covered including getting medical records dating back to 2012-13. Even when that doesn't show any preexisting history of ear infections they'll move onto the next opportunity to deny a claim.

    Reimbursement doesn't take days. It takes WEEKS. Lemonade has to find reasons to deny your claim first, when they can't they then will drag their feet in giving you back your money. Kristen ** on the Claims Experience Team is incredibly slow and is very clearly someone who will research what's best to deny a claim. I would rate her customer service skills 3/10 and her active listening and comprehension skills lower. You can tell her 10 times you don't have a medical record from the past year but she'll keep asking. It is impossible to get adequate customer service. If you call the number and extension listed, you won't get through. I do not recommend Lemonade Insurance. It's expensive only to have your claims denied. Do not use this service.

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    Lemonade Pet Insurance Company Information

    Company Name:
    Lemonade Pet Insurance
    Website:
    www.lemonade.com