BarkBox Reviews
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About BarkBox
Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!
- Options for dogs with allergies
- High-quality ingredients
- Customized to your dog’s size
- Subscriptions renew automatically
BarkBox Reviews
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- 4,822,560 reviews on ConsumerAffairs are verified.
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- 4,822,560 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed May 30, 2019
I signed up for BarkBox several months ago after my cousin recommended it to help provide my pup with some entertainment when I was away. So far I have been happy with it. You get an assortment of treats and toys each month and my dog smells the box the second it arrives and gets excited. I signed up for the SuperChewer version since my dog is a strong chewer. I will get a toy every month or two that just doesn't last more than a few minutes after giving it to her. Luckily you just email BarkBox with a picture of the destroyed toy and they send out a new one free of charge that is more tailored to your dog's chewing style. So far I have been very pleased with the customer support.
Hi Jordan,
We're thrilled to hear that your pup is loving the Super Chewer goodies each month. We love spoiling her, and we have so many fun themes and surprises to come!
Does she have any favorite toys so far? We would love to see any #barkboxday pictures you would like to share with us.
Have a great day!
Reviewed May 30, 2019
Bolt and Stitch absolutely love their BarkBox! If there has been any treat they didn’t like or toy and I told them they always put it in a list to not send it. The boxes are truly tailored to your dog's liking! But you got to make the effort on your part to let them know because they are not psychic. They are always friendly and helpful. I think your dogs deserve this box. You are going to spend 20 dollars a month anyways on treats if you actually are treating your dog! Why not add toys too with this box! It’s a heck of a deal they are giving you in the first place! Gratitude comes to mind! Sincerely, Bolt and Stitch’s mom!
Hi Tiffany,
Thank you so much for your kind words! We're delighted to hear that Bolt & Stitch are loving their boxes each month. One day we hope we can make every pup in the world as happy as Bolt and Stitch are! Do they have any favorite toys? We would love to see any #barkboxday pictures you would like to share with us.
As always, we're always happy to help. Take care and have a fantastic day!
Reviewed May 28, 2019
I am/was a long standing customer of BarkBox and I used to speak so highly of them so I am actually quite sad that I have to write this review. Let me start by saying, their customer service is exceptional.. The problem is, I shouldn't have to be contacting customer service on a monthly basis! I feel like issues started arising after their warehouse change, ever since then I have had to contact them literally every single month with an issue. My issues range from my BarkBox never shipping out until the next month when I contact them asking If they could kindly send me the box they owe me before billing me for another.. to sending me the wrong items that don't follow my dog's preferences (I assume maybe they ran out of big dog toys and think it's ok to stick small ones in?). Unfortunately, I have cancelled my subscription and unless I hear of big changes, I can't see myself going back. I'll have to find a new service to spoil my pup!
Hi there, Andrea!
Thank you so much for reaching out and taking the time to let us know about Ryker's recent BarkBox experience. This is definitely not what we want for the two of you! We truly are so sorry for the frustrations you guys have been experiencing lately. We absolutely want to make sure Ryker is being spoiled with the correct toys and treats in a timely manner!
We are going to have someone reach out personally to help get you and your boy completely taken care of! If you should have any questions or concerns in the meantime, please don't hesitate to reach out to us!
Reviewed May 23, 2019
I subscribed to BarkBox a few months ago and was so excited to get started. Unfortunately, I have had quite a few negative experiences. To start, I’ve needed to contact customer service just about every month since I started for a number of different reasons, including late shipment (up to a month late) on two occasions, as well as failure to follow my puppy’s preferences. This past incident, I reached out to the company reporting how unsatisfied I was with the service and that I would like to cancel my subscription. It has been more than 24 hours without any response or indication of receiving my concerns, further supporting their poor quality of service. With most “trendy” start-up companies and subscription services, I’ve found customer service to be excellent; however, BarkBox falls far short of those previous experiences. I truly expected so much more from BarkBox.
Hi there, Jen!
Thank you so much for taking the time to reach out and let us know what is going on. This is absolutely not the normal experience here at BARK and we always want to try our very best to make it up to you and your Benjy! Sometimes our email lines can get a bit backed up with the many pups in our pack, but we try our best to get to everyone as quickly as possible! The quickest way to get a hold of one of our Happy Ambassadors is by Chat or Phone!
With that being said, it does look like you were able to get through to one of our wonderful humans and they have reshipped a new box in addition to coordinating with our Fulfillment Team to look into what's going on! We are also going to have someone personally reach out to you in order to provide updates on the status of that reshipment! Let Benjy know that his toys and treats are on the way and should be in his paws soon :)
Again, we can not apologize enough for this frustrating experience and we hope to prove to you and Benjy that your happiness is our top priority! Please do not hesitate to reach out if you should need anything else!
Reviewed May 21, 2019
I purchased a 6 month subscription of the super chewer box. After 3 months, we figured out my rescue pup didn’t like the treats and had an allergy to something we are figuring out with our vet. I contacted Bark Box and used the chat feature. I wanted to cancel at the end of the 6 months. They asked why and made some offers. They customized my remaining boxes, which I thought was awesome. Then I found my credit card was charged and my subscription was not cancelled. I contacted Bark Box again and the response was I am required to complete my commitment but was directed to log in and cancel for future renewal. I already cancelled and was still renewed. They didn’t do their job and cancel it the first time I asked. Now I am contacting my credit card company to get my money back that way because it was not an authorized charge. Very frustrating. That is how subscription boxes steal your money. Not worth the hassle.
Hi there, Holli!
Thank you so much for bringing this to our attention. We truly are so sorry that you and Hailey have had such a frustrating experience. That is absolutely not the norm here and we want to make sure to get you and your pup completely taken care of!
We are going to have someone reach out personally to make sure that you and Hailey are all set moving forward! Please keep an eye out for that. If you should need anything in the meantime, please do not hesitate to reach out to lyndz@barkbox.com!
Reviewed May 21, 2019
I signed my dog up for the 6 month subscription. This is $29 a month which is not cheap. My dog is a dachshund and yet is able to destroy the toys within the same day of receiving them. Also, I’ve always been charged and then like a week later received the box. This month (May) I was charged on the 3rd of the month and it is now the 20th and I have not received the box or even a tracking number. I reached out to customer service and after waiting about a week for a response, which is unacceptable, I was told that BarkBox always charges around the 3rd of the month, ships the 15th of the month and boxes are received around the 23rd of the month. This is not true as my dog has always received his box BY the 13th/14th of each month.
I’ve used the email, phone, and chat option and have received no apology or offer to fix this situation. They do not care and I refuse to continue to pay $29 a month for something that is ruined within hours of receiving. As much as these toys are they should not be made so cheaply that this happens. They should be very durable but when they is said to them their only suggestion is to pay $10 more every month for the Super Chewer plan. I will never pay more for these crap toys. It’s sad because my dog enjoys opening his box but I’ll find another company to switch to. One that has ethics, good customer service, and better made products that last. Save yourself money and a headache by not signing up for BarkBoxes.
Hi there Jennifer and Benji! I'm so so sorry to hear about the experience you and your pup have had with our team and our products! I can definitely understand how frustrating this must be for you and the last thing we want to do is cause confusion. We would love the opportunity to make this right for you to ensure you're getting your money's worth and Benji is enjoying his boxes all month long! We will be sending you a direct message to get this taken care of right away and hopefully regain your confidence back in the BarkBox experience!
Reviewed May 19, 2019
Absolute worst experience I have ever had dealing with a company. I joined a 12 month subscription because they say their toys are indestructible and if they get destroyed, they will replace them for free. My 70lb lab mix chews through these toys in less than 5 minutes, and every time I ask for a replacement, I get the same toy. He gets the same treats over and over. I have called and complained twice to try to cancel, and they constantly give me the runaround saying they already have the toys for his next box. Then all of the sudden they can switch him to just treats. I thought you already had the toys so I couldn't cancel? Then they tell me they can let me cancel after two more months which I wasn't told TWO MONTHS AGO when I asked to cancel in the first place. I was reasonable and nice and voiced all my concerns and they still won't let me cancel.
It is 2019. What kind of company doesn't let a very upset customer out of a crappy subscription? This company needs to get it together. People don't put up with this crap anymore, especially not the millennials that are probably their biggest customers. We assume good companies will take care of us when we're dissatisfied, but THIS ONE DOES NOT. I am paying $30 per month for JUNK. My dog is not that strong at all. I don't know how this company has any good reviews. Take your money and get good stuff at PetSmart or something. THIS IS A SCAM.
Hi there, Taylor.
Thank you so much for taking the time to let us know about your experience. We can not apologize enough that you and Enzo have had to go through this frustration. BarkBox is supposed to be fun and stress-free and it has been anything but for the two of you. Please know that our only goal is to make sure that Enzo is completely taken care of and able to enjoy his toys and treats.
When we offer those 6 or 12-month commitments, we are able to plan ahead when it comes to inventory and such. However, we always want to make sure that each dog is on the best plan for them, so we offer those customizable options!
We absolutely want to make sure that this is the case, so we are going to have someone personally reach out to ensure that you and Enzo are all set! If you should have any questions in the meantime, please reach out to us!
Reviewed May 16, 2019
Signed up for a special $5 monthly box, little did I know, that I signed into a 12 month subscription. Emailed company explaining the situation and that the box wasn’t working for us because the toys and treats were too big for our chihuahuas. Lady basically told me I’m out of luck that I can’t cancel. So here I am paying a ridiculous amount of money each month for stuff we can’t even use.
Hi there, Heather!
Thank you so much for reaching out. We are incredibly sorry that those toys and treats have been a bit too big for your little Ellie and her fur-siblings! This is absolutely not what we want for you guys.
It does look like you and Ellie signed up with our special $5 First Box promotion. This was only applicable to our 6 and 12-month commitments. We do offer the 1-month plan during checkout, however, the promotion does not apply. We are so sorry for any confusion with this. We definitely want to make sure you and Ellie are completely taken care of!
The good news? We do have many tailoring options to help get Ellie our smallest toys and treats available each month! In addition, we have a Scout's Honor guarantee that promises to replace the items that do not work at all!
We are going to have someone personally reach out and make sure that you and your little girl are completely taken care of! If you should have any questions in the meantime, please do not hesitate to reach out to lyndz@barkbox.com!
Reviewed May 16, 2019
The customer service and passion these pup-folks have for doggies and their owners is simply outstanding. It passes every other pet subscription company by a league, and is infinitely better than Petco's "PupBox". PupBox is basically items that Petco can't sell and is barely worth the shipping cost. BarkBox is amazing, creative and with the best customer service you'll receive the industry. Our pups have the regular box, but have also tried out the Super Chewer box. Woof! Thanks BarkBox folks!
Hi Rachel,
We're so happy to hear your pup is absolutely loving the goodies each month. We love spoiling them! Do they have any favorites yet? We have so many fun themes and surprises to come, and we hope they're a perfect fit for your pack.
Have a great weekend!
Original Review: May 16, 2019
I have had Barkbox since December. In February my dog died and I lost my job a few weeks later. Barkbox has refused to let me end my contract. DO NOT SIGN UP with this company, they obviously do not care about their customers or the customer's owners. The sad part is, when I am ready to get another dog I would have probably signed back up.
Hi there, Kimberly
We are so very sorry to hear about the loss of your sweet pup. We can only imagine the pain you are going through. We would absolutely never expect you to continue your subscription with the passing of your pup. It looks like both times when you reached out to cancel your pup's passing was not mentioned so we were not aware. Again, we can not apologize enough for this.
We are going to have someone reach out personally to ensure that this gets taken care of. Please take care of yourself while you go through this difficult time and we send the very best to you and your family <3
Original Review: May 11, 2019
I travel a lot with my dog in my motor home and make sure that current address is up to date. I left CA to head to MD and changed my address in advance. Bentley's BarkBox was mailed to the CA address instead and unfortunately, was lost when forwarded. I emailed Barkbox to tell them the problem and never received a reply. Plus he never received his last BarkBox which I paid for. Customer service is awful. He really enjoyed his boxes each month but because I never heard back from them and paid for something I never received I cancelled my subscription.
Hi there, Lynn!
We are so sorry to hear that Bentley has not received his last 2 boxes! We have to have all addresses updated by the 5th of the month before we begin the packing process and it looks like Bentley's was changed on the 11th. This is absolutely not what we want and would be happy to help! After digging through your account, it doesn't appear that we ever received your email :(
We are terribly sorry about this and would love to make it right! We are going to have someone personally reach out to make sure we get those boxes reshipped to the correct address!
Please keep an eye out for that and if you should have any questions in the meantime, let us know!
Reviewed May 10, 2019
After ordering a one month subscription I decided it was overpriced for what you got so I emailed to cancel and manually canceled my order. This month I received an email charging me again. I shared my email canceling the order and the company is now saying that they did not receive my request. DO NOT GIVE THEM YOUR CREDIT CARD. You will never get out of the subscription even if it's just a one time month subscription.
Hi there, Danielle!
We are so very sorry that you had this frustrating experience. This is absolutely not the norm here! It appears that you Nimis did sign up for that 1-month plan, however, all of our plans do automatically renew, much like a magazine subscription! This is our way of making sure our addicted dogs don't miss a single BarkBox! We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed.
It looks like we were able to get Nimis all taken care of and refund your May BarkBox. We always want to make sure both pup and pup-parent are as happy as they can be and will do our very best to make sure that you guys are taken care of! You should have seen that refund hit your account by now - please let us know if it hasn't!
Again, we are so sorry about this, but we hope that Nimis enjoyed the few boxes he had! Please let us know if there is absolutely anything else we can do to help!
Reviewed May 3, 2019
I didn't receive my April 2019 BarkBox. After emailing hundreds of times, Ellen (A BarkBox Ambassador) emailed me saying that it is either delayed or lost in transit - (obviously!). She said she will ship out a new one. It is now May 3, 2019, and no new Bark Box has been shipped out to me. YET, this morning I wake up to a new charge for May 2019's BarkBox. Wouldn't it be respectful and professional for you to figure out if I got my April 2019 box shipped out first? I am about to issue a charge back with my credit card company if I don't receive an update about this soon. It doesn't take this long to ship out a box, if they indeed sent a 2nd box. I got scammed.
Hi there, Melannie!
We are so very sorry that Spot's April BarkBox was lost in transit. This is absolutely not the experience we wanted for the two of you! It looks like you chatted in on April 30th and we placed the order that day! For our Canadian pups, there is a 2-3 day processing window and then a 4-12 day delivery window once that box ships out!
You can use the link below to keep an eye on that box! It looks like it is on the way to our Distribution center and should be heading to the border soon! We are going to have someone personally keep an eye on that box to make sure it arrives in a timely manner! Keep an eye out for an email from them!
If you should need absolutely anything in the meantime, please do not hesitate to reach out.
Reviewed May 2, 2019
I placed my order for my first BarkBox in the beginning of April and it had some hiccups in the process. I got the 12 month subscription with extra toy and I noticed on the 17th it still hadn't shipped so I use the chat option on their website. They told me it would ship by Friday that week at the latest and not to worry. I contacted them again Friday and talked to Danielle who was super awesome and got my order straightened out. We did get disconnected on the phone but she responded with an email and promised my box would ship the following Monday since it was Easter weekend but they would send me a bonus to make up for my delay. So my box was late but they gave me extra toys and discount on this box which more than made up for the inconvenience of a late box. :)
Hi Kelly,
We hope your sweet pup is absolutely loving the goodies so far! We're so sorry for the trouble you had in the beginning, but we're happy it was fixed and resolved quickly.
We have so many fun surprises and themes to come, we can't wait for your pup to see! Please don't hesitate to reach out to us if there's ever anything we can do to help.
Take care!
Original Review: May 1, 2019
I have contacted them at LEAST a dozen times. Text, email, instant chat. If you have a problem, you won’t get any customer service. The one time I got to talk to someone, they gave me an option to resolve the issue... But I responded back immediately and that was it. They didn’t do anything we talked about, didn’t respond back... Nothing. Unbelievable. Since then I have reached out more times than I can count and get nothing. This was a service I thought could be fun. It’s terrible.
Hey there, Christine!
We are so incredibly sorry that you were not able to get a hold of one of our Happy Ambassadors right away. This is absolutely not the norm here and we definitely want a better experience for you and Maui!
It does look like you were able to speak with one of our representatives yesterday and Maui has been all taken care of! We look forward to continuing to spoil your sweet girl! We know she deserves the very best :D
If you should ever need anything at all, please reach out! The quickest way to get a human is through our Phone line, but we do our very best to get to everyone as quickly as possible through our other channels as well! Please give Maui some belly rubs from us!
Reviewed April 30, 2019
I ordered BarkBox for 6 months. They sent items that were were very inappropriate for my small dog. The items were wrapped tennis ball enclosed in plastic holder. My dog hates the treats. I attempted to cancel this service and the company refuses. First when I sign up nowhere did it indicate I would be forced to keep paying for these boxes. This company is deceptive by saying a subscription service. Every subscription I've had I could cancel. They stall and send you replacement items just as bad as the first ones. I do plan on following up with a lawyer to prevent others from being deceived by this company. This company can't be trusted to do the right thing, and it has refused to give me customer service. Very disappointed I trusted them.
Hi there, Chelia!
Thank you so much for taking the time to reach out and we sincerely apologize that Nolee's first box was not a huge hit. This is definitely not what we want! Our one and only goal is to ensure that your girl has the best experience possible! This is why we have our Scout's Honor guarantee. We want to make sure that every item Nolee receives works for her.
We try our best to make it clear through the sign-up process that canceling refers to the renewal at the end of the discounted commitment period you and your pup signed up for. We do have a 1-month option, however, this plan is not available with the awesome Free Extra Toy promotion you and Nolee signed up with.
We definitely want to make sure that you guys are completely taken care of, so we are going to have someone personally reach out! If you should have any questions in the meantime, please do not hesitate to reach out.
Reviewed April 22, 2019
They sent a terrible box! Not at all appropriate to my dog's size. Everything was huge and not for a small dog. Their policy is no returns or refunds, even if they send the wrong items. They did offer to send new items but I wasn't interested due to the lackluster box.
Hi there, Virginia!
We are so sorry to hear that Cleo and Oliver's box was not everything you hoped for! This is definitely not the experience we wanted for you guys. This is why we have our Scout's Honor guarantee! We always want to make sure that your pups are completely satisfied with their toys and treats! We have many tailoring options available in order to try our best to make each box as perfect for Oliver and Cleo as possible! We even have an option to get you guys more of those multi-part toys for small pups!
It does look like a replacement has been sent out and you guys decided to discontinue service. We will definitely miss getting to spoil those pups, but hope you guys return in the future! If you should ever need anything at all, please don't hesitate to reach out and we would be happy to help!
Original Review: April 20, 2019
The toys are cute, but the customer service is unbelievably bad. In October my BarkBox was shipped and was clearly damaged and never left the FedEx facility. It took several ugly emails before BarkBox would send out another. They kept telling me that they ‘were sniffing out the problem.’ A couple months later my dogs didn’t like any of the toys. I responded to an email asking me to rate the BarkBox and I replied that they hadn’t liked it. Someone reached out to me to ask what they had liked in the past and said he would send more toys. I sent a detailed email naming past toys that they loved in response. Never received a thing. In February I got an offer to double the BarkBox for an additional $18.
I have three dogs, so I paid the $18 and my dogs were very happy. I emailed to ask if I could just upgrade to a double box each month without having to wait for the offer. The answer was no, I would have to wait for the offer each month, but that I would definitely get the offer each month. In early April I emailed to ask about it. I was told that it was too late for April. I responded by sending a screenshot of the email that stated that I would receive this offer every month. Another rep wrote back and said that she could charge my credit card the $18 and send the additional toys separately. I responded and asked her to do that. Nothing. No charge to my credit card and no additional BarkBox. This company is clearly very disorganized. While my dogs love the toys and treats, it’s not worth the hassle. As soon as my subscription runs out I am going to find another subscription service.
Hi there, Maureen!
We are so sorry to hear that your experience with our Happy Team has not been in line with our normal stellar customer experience! We absolutely understand wanting to get your pups goodies in an easy and pleasant way! Please know that this is not the norm here at BARK and we always want to make sure that you, Rocky, and his fur-siblings are completely taken care of!
It looks like we were waiting to get this month's theme in-stock in order to send out a second box for your pups! Since this was not made clear to you, we are going to go ahead and ship out it out free of charge!
In addition, it looks like we have you on a list to receive an email from us each month to check if you would like that Double Deluxe add-on! This way you don't have to worry if you receive the normal add-on offer we send out :)
For the headache, we have also added a free month onto Rocky's account! We truly hope to be able to continue to help spoil your pack! Please don't hesitate to reach out to happy@barkbox.com if you should ever need anything at all!
Reviewed April 18, 2019
Accidentally ordered the wrong size box - within 1 minute of placing order I contacted customer service. Took them THREE DAYS to respond and it had already shipped by then. I asked if I could repurchase the correct size and NEVER heard back. Box came in & my dog ripped up the toys in 2 seconds - contacted customer service again and it took a full day for them to tell me they upgraded me to stronger toys. Next month - my dog ripped up the toys AGAIN. Contacted customer service and took a full 24 hours to upgrade to Super Chewer box which is $10 more than the original BarkBox. Such a great concept but TERRIBLE customer service response time. And I feel like I wasted $40 on 2 boxes that have 0 toys my dog can play with (mind you my dog is a 20 lb cockapoo - not a crazy strong jaw).
Hi there, Kate!
Thank you so much for reaching out and bringing this to our attention! We truly do apologize for the bit of a wait. Sometimes our volume does get a bit high with the many spoiled pups reaching out and we aren't able to get back to you guys as quickly as we hope! If you ever need to get into contact with us ASAP, we recommend giving our Happy Team a call or reaching out via Chat! :D
We definitely do not want Wilson stuck with some destroyed toys he can't use until that plan switches next month! We have gone ahead and sent out a few of our Super Chewer toys to hold him over until then! Hopefully, they are a huge hit!
Please keep us updated on how the Super Chewer box works out for your boy! If you should need anything in the meantime, do not hesitate to reach out!
Reviewed April 18, 2019
They do not allow you to cancel your subscription and will charge you for a full year after cancelling no matter what you do. DO NOT USE THIS SERVICE. Awful customer service, so rude. I lost my dog in an accident and now I have to get charged every month and receive painful reminders. Awful.
Hi there, Kate.
First, we can not apologize enough for your loss and the experience you have had. Normally, canceling stops the renewal at the end of the commitment period you signed up for, however, when a pup passes, we are absolutely able to close that out early. Because we were not aware that Dipper had passed, we did not know we needed to close it out.
We have gone ahead and closed out the account immediately and issued a refund for both March and April's boxes. Our hearts go out to you and your family as you work through this loss. We wish there was more we could do. Dipper was obviously very lucky to have you in his life, to love and spoil him as much as we are sure you did. Losing a pup is much like losing a member of the family. Please take care of yourself during this time and let us know if there is absolutely anything we can do to help.
Original Review: April 18, 2019
For starters, my dog absolutely LOVES getting his BarkBox in the mail. He knows the package as soon as he sees it. We first started the subscription & everything was great (our only complaint is I wished we got more squirrel toys, but not the end of the world). My pup loved his toys & treats, so obviously I was absolutely going to renew, anything for our fur babies, right? Well this is where everything has gone downhill & seems to have been nothing but issues! The first error was a mistake I made when renewing, I contacted BarkBox & explained the situation & they told me they corrected the account error. So we renewed with a 6 month subscription plus the extra toy for free. When I renewed they sent us the March themed box (we renewed in Feb). So when it came time to get out box in March they tried to send me THE SAME EXACT box.
I contacted customer support & after numerous emails they finally understood what I was trying to explain. They were saying I didn't get the box even though I had. So I now received a duplicate box. They told me they'd send a replacement box, so when we got that box they sent me an even OLDER theme. The prom theme (which happened to be my LEAST favorite) & it was missing our free toy. We had already received this box when it was the original theme back in June 2018. So again, I had to send another email to correct this issue. I was then told we would get another box to replace the issue. They sent it, but I guess realized they forgot a toy so then sent a separate toy the following day.
After multiple complaints I was told they wouldn't charge me for the April box. Now all of a sudden my app has seemed to stop working. It will not update from March, with the incorrect theme. I even logged into the website version & it does not have any updated information for April. I'm not entirely sure why things have changed. Like I said; We were off to a great start & then things just took a turn for the worst. It has taken numerous emails to try & fix simple things that just have not been corrected. It is very frustrating having to constantly try to resolve issues, especially because my poor pup is the one that loses out here. My dog enjoys getting his BarkBox so much & half the time nothing is right. I was looking forward to renewing our subscription but lately it's been more of a hassle then anything. Extremely frustrating.
Hi there, Kayla!
First, we want to sincerely apologize that the last couple of months have been such a headache. This is absolutely not the experience we want for you and Lucas!
It looks like April's box is still in the packing stage, which is why your account has not updated with any information yet! One thing we would like to note is that we are in the process of revamping our app and it is currently no longer available for download. If you previously had it downloaded, it still works, but it can be a little finicky (hence the revamp!).
In an effort to make up the last couple of hiccups with your boy's box, we have added a free month onto Lucas' account, making May also on us! In addition, we have a special surprise heading his way directly from one of our members of the Happy Team! :)
Moving forward, Lucas should not have any more issues regarding box themes! We look forward to gaining your confidence back and spiling Lucas for many months to come!
Updated review: April 17, 2019
Bark box contacted me and sent new toys in hopes that Tessie would be able to enjoy them longer.
Original Review: April 14, 2019
Tessie Mae had lots of fun for a few minutes. She promptly lost the soda can and we can’t find it anywhere and the other toys were torn up within minutes, although she still had a little ways to go on the corn cob. But she loved them and she had fun so that’s what counts. I would rate the Super Chewer box at a 3 because while Tessie had fun she destroyed the Super Chewer toys.
Hey there, Chandra!
We are so happy to hear that Tessie had some fun with her first Super Chewer box! So sorry those toys didn't hold up for too long though! Did you know about our Scout's Honor Guarantee? It is our promise that if your pup chews through a Super Chewer toy too quickly, we will get a replacement out free of charge to hold your pup over until the next month! All you have to do is reach out to our Happy Team at happy@barkbox.com! We also recommend for those pups that can demolish a toy pretty quickly, to give each toy in waves throughout the month in an effort to prolong the experience!
For now, we have a couple of new toys on the way for your girl to enjoy! I hope they are a hit! Please let us know if you have any questions at all and welcome to the pack!
Reviewed April 14, 2019
Frustrated with no way to cancel subscription. Apparently when I signed up, I selected the 12 month subscription. I did not realize this locked me in for a whole year. I should have read the fine print, but went through the sign up too quickly. While the boxes are cute, they are truly overpriced, and generally one of the toys gets shredded within the first day. We really want to end BarkBox, but no matter how many times I have tried to get customer service to help, I get the same answer that there is nothing they can do. I will never recommend BarkBox to anyone for this reason.
Hi there!
We are so sorry for the confusion and frustration with our cancellation process. We do try our best to make it apparent upon sign up that by opting into a discount 6 or 12-month commitment rather than the 1-month plan, you are committing to receiving all 6/12 boxes! Our promise is to make those the best possible boxes for your pup in return! We would love to reach out and see how we can get you and your pup taken care of! If you wouldn't mind providing the email address associated with your account, we would appreciate it! Thanks!
Reviewed April 13, 2019
Kudos to whoever designed this month's Bark Box. It is the best one yet. I thought last month's was clever, but this month's was better. Toys are great; Haddie hoards each new one. Now every time we go out and try to find THE spot, I'll be thinking of "To pee or not to pee!"
Hi Ann!
We're so happy you and Haddie are getting a kick out of the themes each month. We have so many fun surprises to come, and we hope Haddie is excited and loves all of the goodies.
If there's ever anything we can do to help, please don't hesitate to reach out. Take care!
Reviewed April 12, 2019
The only reason I periodically renew my subscription is bc my dog does absolutely love the treats and toys and gets so excited when it's 'mail day'. However the last two subscription I've had, have been nothing but problems month after month. While everyone else I know who has BarkBox gets their app updated around the 10th of the month and gets their box by the middle of the month. My app never updates until days before the end of the month and we are lucky if we even get our box during the month it was supposed to be delivered, most times it comes in the beginning of the following month.
We've also had numerous issues with missing toys or pieces. And our newest problem is now we aren't even getting the new themes bc they "run out". For example last month was the 2nd month in our 6 month subscription and in February we received the current theme but then in the March box we got an outdated theme. I don't understand why we aren't receiving the same boxes as everyone else and why ours is consistently delivered weeks behind everyone else's.
Hi there, Hannah!
We are sorry that you and Oliver have had such a frustrating experience the last few months. This is definitely not what we want for the two of you! All of our boxes ship out in waves starting around the 15th of the month, sometimes earlier! The last wave usually ships around the 19th of the month, give or take a few days depending on weekends and holidays! But it is our promise to have that box in Oliver's paws by 8 business days after the 15th. It sounds like you have been experiencing some delays past this deadline, so we want to make it up to you! We have added 2 free months onto Oliver's subscription!
In addition, we have sent out a couple of toys from March's theme that Oliver missed out on! The reason we are bringing back some of our top themes is so those who have never experienced the fun of our top-rated themes get that opportunity!
We are definitely going to pass your experience along to our Fulfillment Team in an effort to improve Oliver's BarkBox Day moving forward! Again, we can not apologize enough for the frustration.
Please let us know if there is anything at all we can help with in the future!
Reviewed April 12, 2019
We moved into temporary housing until we buy a home in another state which is job related. They said we could put our Subscription on hold. They emailed me back something totally you're irrelevant Of what I asked them to do. I Then called them and they said no problem. Two weeks later I hear they’re shipping my BarkBox to my old address. We have no permanent address at this time. It is a very poorly ran company and we will not renew. Also there are toys are mostly stuffed. My dog tears out all the stuffing and luckily has not eaten yet. My trainer’s dog had to go to the emergency vet hospital and it cost $300 to get the stuffing out of him. It is a total waste of money as I will not let my dog play with a stuffed toy. Highly recommend not joining.
Hi, Sarah!
Thank you so much for reaching out and bringing this to our attention. We are so very sorry for the frustrating experience. It looks like our Happy Team was waiting for confirmation before placing Arya's account on hold!
What we have gone ahead and done is refund you for April's box which was shipped to the incorrect address. In addition, we are sending out some of our Super Chewer toys for Arya to try out! These are our toughest toys available for our pack. We are going to have someone reach out personally to follow-up with you guys and ensure you are completely taken care of moving forward!
If you should have any questions in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed April 9, 2019
I had a great experience with BarkBox before, when my dog loved the toys and he was not a huge biter, so the durability of the toys was not an issue. After he passed, I adopted another dog, who bites through the toys so quickly. He ends up eating parts of the toy when it comes apart, so it was too dangerous. I thought it was a waste of money to keep paying for this subscription when the toys are not durable and fall apart. I have asked for more durable toys, and they said they would provide more durable toys but they are the same. They told me they will provide a replacement if my dog chews through the toys but that means I will have to ask for a replacement toy every month, but it's the same problem - it's still not durable enough.
I have asked to cancel, and they said I am unable to because I have signed up for a 12 month commitment. So now I am paying for toys my dog cannot use! The company suggested signing up for "super chewer" instead BUT that does not change the fact that I am still stuck paying for toys my dog CANNOT use for longer than a few minutes because they are not durable enough - until August 2019. I am very disappointed with this company and do not suggest anyone sign up unless they have a dog who does not bite their toys a lot.
Hi there, Mai!
We are so sorry to hear that Remy has been going through those Classic and More Durable Classic toys too quickly! We definitely would never want you guys to be stuck with something that does not work for Remy. For this reason, we offer our Super Chewer plan! This would replace your current plan, so you would not be finishing that Classic commitment, but instead switching it out for a Super Chewer one!
In order to make up for the frustrating experience, we are going to reach out personally and make sure that Remy is set up on the best plan for him! If you should have any questions in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed April 9, 2019
Avoid these guys like the plague! I cannot get them to stop billing me. I've spoken with three different individuals and nobody can give me a straight answer as to what's going on. I did the trial box and honestly there was maybe 1 decent toy in there for my dogs- the rest were way too big or just not that great. I called and had them stop the service, but I've been billed 4 times since then! These toys are way too big for my dog anyway, so I'm not even using them. If I don't get a response from the company soon, I'm going to have to cancel my credit card. This is ridiculous that I have to resort to that! Try operating your company in an honest manner rather than simply not allowing people to stop the service. Once folks find out about what you're doing- nobody is going to sign up for this. If you guys don't straighten up soon, this business won't last- I guarantee it.
Hi there, Harrison!
We are so sorry for the confusion without cancellation process! It looks like you, Gordo & Mostaza signed up with our special $15 First Box promotion. This was only applicable with a discounted 6 or 12-month commitment. We do offer a 1-month option during sign up, but it is not applicable with that promotion. We definitely would never want you guys feeling stuck with something that doesn't work for you though, which is why we offer many different tailoring options to get that box perfect for Mostaza and Gordo!
We are going to have someone personally reach out in order to make sure you and your fur-family are completely taken care of moving forward! If you should have any questions in the meantime, please reach out to Lyndz@barkbox.com!
Reviewed April 7, 2019
Like so many others, our March BarkBox has still not arrived. We've called customer service, sent emails (to which we only received "canned" and frankly ridiculous responses "from" the "dogs in the warehouse" having fulfillment issues. Finally, we were told that the March box had shipped & that a credit would be applied for our "inconvenience." We still have not received the March box & no credit has been applied. I tracked the shipment and discovered that the expected delivery date is April 11, though it supposedly shipped in late March. Seriously, over two weeks??? That's just a few days before the April BarkBox should arrive! This is our second subscription year with BarkBox. And until this March (2019) we were pleased & so was our pup. Delivery notices were timely & so was our delivery - always by the 15th of each month. The products were high quality & the treats were healthy & varied.
No one at Customer "service" (via phone nor email) will explain what the heck is going on, merely providing unkept "promises", vapid words and no results. We will wait until May 2019 to see if this resolves. If not, we'll cancel our subscription (though from above reviews, that sounds like another onerous process). As one-time happy customers, paying $30 per month for a service we are not receiving, we are disappointed & very unhappy. We have options & remedies are available. We will pursue those. Think twice before you subscribe to BarkBox until these issues are resolved & customer reviews reflect that.
Hi there, Alex!
Thank you so much for taking the time to let us know about your recent experience. We honestly can not apologize enough that Oliver has been left waiting for his March BarkBox. This is absolutely not the norm, as we are sure you know since you and your boy have been with us for quite some time!
We did have some delays with our warehouse this month, but we have worked very hard to get back on track so everything runs as smooth as ever moving forward!
After taking a look at your account, it looks like Oliver's original March box did finally ship out On March 29th and is expected to arrive by April 10th (https://barkbox.narvar.com/barkbox/tracking/fedex?tracking_numbers=9261290985235114587478&service=SP&ozip=76106&dzip=95125&ship_date=2019-03-29T18:02:00-0400&order_number=25704176)! In addition, we have shipped out a new box unsure if the original box would ship. This order was placed on March 29th and is expected to be delivered April 11th (https://www.fedex.com/apps/fedextrack/?tracknumbers=9261290985235423303516). So Oliver will have lots of toys and treats to keep him busy this month!
It looks like we also added a free month onto Oliver's account, making April absolutely free of charge! This is the credit that our Happy Ambassador was referring to. You will not see that on your account page, however, you will not have a charge this month :)
Again, we truly are so sorry for the frusterating experience you and Oliver have had this past month. Please know that we will always do whatever we can to make sure your boy is taken care of! We hope to continue to help spoil him for many more months to come and if you should ever need anything at all, please reach out to Lyndz@barkbox.com!
Reviewed April 6, 2019
I've been emailing BarkBox customer support for several months asking to cancel my subscription entirely; yet each month they continue billing me. Every time I email them they completely ignore my request to cancel my subscription and only offer a discount of $1 on my current plan. I honestly don't know how much clearer I can be to them. I'm kinda disappointed with how they respond to their customers and I will definitely not recommend BarkBox to anyone else.
Hi there, Erin!
Thank you for reaching out and bringing this to our attention. We truly are so sorry for the frustration with our cancellation process. We try to make it as apparent as possible upon signing up that when you opt in for that discounted 12-month plan, canceling refers to the renewal at the end of the commitment period. It looks like you and Tessa signed up with our Free Extra Toy promotion with was only applicable for our 6 and 12-month commitments. We do have a 1-month, no commitment plan available for you to try out the boxes before deciding to commit long term, however, this is not available with that promotion you signed up with!
We never want someone to feel stuck with something they are unable to enjoy though, so we do our very best to see if there is any way we are able to make the experience the best it can be! We are going to have someone personally reach out to make sure that you are completely taken care of moving forward! If you should need anything in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed April 6, 2019
I joined BarkBox about 12 months ago and prepaid for my membership. Right when I signed up I told them that my dog had an allergy to pork and I was assured that only non pork treats would be sent for my dog. Every month I received pork treats, and I had to contact customer support 8 times reminding them that my dog was not supposed to receive pork treats but every month I kept getting treats my dog could not enjoy. Honestly you will save more money by just going to Amazon and buying toys and treats there. I was never contacted to resolve my issues even though I contacted them on 8 different occasions during my subscription and they never made any attempt to resolve the ongoing problems. If you have a dog that has allergies then stay away from BarkBox, they will only send you treats your dog can’t have!
Hi there, Waise!
We are so incredibly sorry that Troy's boxes were not perfect for him every time. We absolutely understand the frustration with this. BarkBox is supposed to be fun and stress-free, but it can not be those things if your boy can't enjoy all of his treats. We are definitely going to be passing your experience along to our Tailored Team so they can look into what exactly was going on so we can prevent this in the future.
In an effort to make this up to you, we have added $30 of BarkShop credit for you to use to purchase some goodies for Troy that you know he will love! All you have to do is head to www.barkshop.com and log in with the email associated with your BarkBox account! The credit will automatically be in your account :)
Again, we sincerely apologize that you guys had this frustrating experience. Please know that Troy's happiness is our number one priority and we will always do what we can to remedy our mistakes!
If you should need anything at all, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed April 5, 2019
My pups have been receiving BarkBox for about a year now. At first I raved about this company, I tried to get everyone with pups to sign up! I even signed up for a second subscription to get my pups extra goodies! In March I didn't receive one of my boxes until the very end of the month, and one box was never received at all. I had to contact them several times and kept being told that there was a "hiccup" in the warehouse and kept getting assured that my box would come. Finally I contacted them and told them they could just refund me as it was the last day of the month and I still hadn't even received a shipping notification even. They obliged and refunded me but could not explain why I hadn't received my box at all. And did not even try to compensate with assuring a box would be sent!
I ended up cancelling the second subscription due to this and will most likely be canceling my subscription all together if this kind of thing continues. I don't understand how a company goes so quickly from being the best customer service ever to suddenly being so unorganized seemingly. Very sad about how things are turning around, we used to look so forward to BarkBox day. :(
Hi there, Meghan!
We are so sorry that Meara, Luna, Rowan, and Ludo have been left waiting for March's boxes. This is absolutely not the experience we want for you guys and definitely understand your frustration. This month we had some issues in our warehouse that led to some delays with a handful of boxes. Unfortunately, your pups' boxes were affected. Normally, our shipping time-frame is 2-6 business days from the 15th of the month (our official shipping date), but due to the delays, the shipping date was pushed out.
We took a look at your account and it appears both boxes have been shipped out! One box was marked delivered on March 26th (https://barkbox.narvar.com/barkbox/tracking/fedex?tracking_numbers=9261290985235329254769&service=SP&ozip=28075&dzip=44053&ship_date=2019-03-21T12:00:00-0400&order_number=25724400), which it sounds like you received! That second box is set to be delivered on April 10th (https://barkbox.narvar.com/barkbox/tracking/fedex?tracking_numbers=9261290985235329334973&service=SP&ozip=28075&dzip=44053&ship_date=2019-04-04T18:00:00-0400&order_number=25747497).
Obviously, this is significantly out of our time frame and we are so very sorry. We are sure those pups are chomping at the bit for those goodies. It looks like we have refunded you for that March charge. In addition, we have added $15 of BarkShop credit to your account for you to pick out something special for those wonderful pups.
Again, we can not apologize enough for this experience and we hope to be able to make it up to you in the future! Please know that our only goal is to make sure Meara, Luna, Rowan, and Ludo are completely taken care of with tails wagging!
If you have any questions, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed April 5, 2019
I signed up for BarkBox for a year for my dog. The deal was for an extra free toy. I'm done the 12 months and without any proper notice they automatically renewed my account for another 12 months plus added toy which costs more. I have tried to contact this company in many ways with zero response to rectify this issue. I've called them, emailed them and messaged them on Facebook as well. I tried to speak to a person on their chat but got nowhere and ignored. I then was able to stop the automatic renewal however this company has gotten me into another 12 month contract with higher pricing I didn't agree to. I'm forced to purchase boxes till 2020. I will be contacting my credit card company to stop payments. I do NOT recommend this company. One month my dog did not receive a box which I was told I would receive a free month that did not happen. This company needs to be looked into.
Hi there, Ryan!
We sincerely apologize that the extra toy charge caught you off guard. This is absolutely not what we wanted for you and Ghost. We try our best to make it clear upon sign up that the Free Extra Toy promotion only lasts for the first commitment period, but absolutely understand this can be missed.
In an effort to make this up to you, we have gone ahead and refunded you for April's charge! In addition, we have added an additional free month for the missing BarkBox, making May absolutely on us.
We will be having someone reach out directly in order to ensure that you and Ghost are completely taken care of moving forward! Again, we can not apologize enough for the frustrating experience and we hope to be able to make it up to you! If you and Ghost need anything in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Original Review: April 4, 2019
I ordered BarkBox for my dog Maya on March 18th. The website leads you to believe that your first order is shipped right after the order is placed and that subsequent orders would be shipped by the 15th of the month. Almost 3 weeks later and no shipping confirmation and no Bark Box. I've called twice and both times was told it would ship within "the next two days". I followed up with an email and haven't heard back from anyone. Today I was charged for the next box. So now I've paid for 2 and received zero. This service was recommended by 2 of our friends. I won't recommend them to anyone. I'm very disappointed. I wish I would have read these reviews first. I wouldn't have wasted my money. Customer service doesn't seem to be a priority.
Hi there, Christine!
Thank you so much for reaching out and bringing this to our attention. This is absolutely not what we wanted for you and Maya, nor is it the norm here. We can not apologize enough that you have had this very frustrating first-time experience.
In an effort to make it up to you, we have refunded you for April's charge. In addition, we have a couple of extra toys and treats heading Maya's way. Those extra goodies will be heading her way very soon. Lastly, we have reshipped Maya's first box and it should be delivered by April 11th! Here is the tracking link:
https://www.fedex.com/apps/fedextrack/?tracknumbers=9261290985235220448465
Again, we truly so sorry that Maya's first experience with us has not been so great. We hope to prove to the two of you that her happiness is our top priority moving forward! Please let us know if you have any other questions or concerns! We are happy to help!
Reviewed April 2, 2019
I signed up for BarkBox under a 6 month commitment in January 2019. I received the first box in a timely manner and it was as expected. February 3rd, I am overcharged on the monthly subscription price. I contacted BarkBox through chat and it was taken care of. From February 19th until the end of the month I attempted to contact BarkBox on a daily basis through text, chat, Facebook messenger, email (2 separate email addresses), and by phone. I received no response whatsoever until I was able to connect to someone through chat, 6 days after my initial contact. Our February box was never handed over to FedEx, only a label created. After going back and forth and phone calls over the next 24 hours, I was told a replacement box would be shipped out. At that time, I also switched our plan to toys only and was told there would be an extra toy included for the hassle as well as another toy to replace one from our January box.
I received February's replacement box first of March. It included random small toys, no theme, no packaging, and one toy missing. I spoke to a few different reps in regards to receiving a box that was not the month's theme and missing a toy. I was told they didn't have the month's theme toys available but from then on out I would receive toy only themed boxes. I received no response on the missing toy. I did receive a credit for March's box due to the delay of February.
March 24th, once again no box had been handed over to FedEx, only a label generated. I contact BarkBox again and was once again told a new box would be shipped. I received tracking within the next couple days and received the March replacement box on April 1st. Once again, it was a box with random toys, no packaging, no theme. Three out of the 4 toys we received, we already had, and were part of their $5 warehouse sale from the previous month. And again, I contact BarkBox. Rep seemed to be very confused and trying to make light of the situation.
First explanation: The box we received April 1st was February's replacement box and March's box is on the way. I explained we received Feb's replacement beginning of March, this was not it. Second explanation: The box was sent as "extra goodies" and March's box has not shipped. I then questioned why it is April and March's box wasn't shipped and why I would be given tracking on an "extra goodies" box, that was actually leftover warehouse sale toys, and told it was March's replacement.
Third explanation: The box we received was indeed an "extra goodies" box and March's box is on the way. I was then given a tracking number to a label generated on March 18th. No package was ever handed over to FedEx with this label. Upon pointing this out I got the 4th explanation, same one I had heard the previous month. Box left the warehouse and shipping partners lost package or didn't scan. I am extremely familiar with shipping procedures through FedEx, USPS, and UPS. I do not believe for one second that FedEx never scanned a box neither month and lost the boxes both months. C'mon now. It has been blatantly obvious BarkBox reps are not familiar with the company's shipping procedures when asked.
Once again, at this point I'm waiting on a replacement for the previous month and credited for the next month. To summarize, out of 3 months/3 boxes, I have received 1 box that was received in the month it was supposed to be with the monthly themed items. I have spent hours upon hours of time contacting BarkBox just to receive a box at all each month. This company might have been great in the past, but presently, they are severely lacking and have been hands down the worst subscription service I have ever bought.
Hey, Lindsay!
Thanks so much for that detailed response. I truly appreciate it as it helps me piece together what has been happening. I totally understand your disappointment and frustration with receiving non-themed boxes twice in a row. Part of the fun with our boxes are those unique, well-thought-out themes. I really can not apologize enough that this has been your first experience with us.
I hope that I am able to prove to you in the upcoming weeks that this is not the norm here and that we truly value being able to spoil Cujo!
-Taylor
Reviewed March 31, 2019
Nothing but issues with this company's follow through, ability to follow direction and inability to be accountable for not sending Paid for and never received March box. Communicated to HQ and told they would send. That was over a week ago and no confirmation one was coming. Contacted HQ and told me wasn't sent. Don't trust!
Hi there!
Thank you so much for taking the time to bring this experience to our attention. We sincerely apologize for the frustration you and your pup have experienced. Please know that making sure your pup is completely taken care of is our one and only priority.
We would love to make sure everything is taken care of. Unfortunately, we were unable to pull up an account with the information provided. We will be having someone personally reaching out to make sure you and your pup's situation is handled!
If you should need anything in the meantime, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed March 30, 2019
Not sure what is going on with the company, but we received the first box and now it has stopped and I received a email stating they have trouble filling the order. Not a reassuring feeling when a company's business is to put dog treats in a box and send it.
Hi there, Tom!
Thank you so much for reaching out with your concerns. Rest assured, this month was just a small hiccup in the warehouse. This is not a sign of a new normal!
It looks like Diesel's March box reached the border on March 30th - https://webtrack.dhlglobalmail.com/?mobile=&trackingnumber=GM565114211002835583. It should be arriving in his paws very soon if it hasn't already! Since this is a bit later than our guarantee of the end of the month, we have gone ahead and issued a full refund for March's box! You will see a refund of $27.54 USD back into your account within a couple of days.
Please let us know if you do not receive that box by next week and we will make sure to get you and Diesel completely taken care of! If you should need anything else, definitely do not hesitate to let us know!
Reviewed March 28, 2019
I have been with BarkBox for a year now. At the start everything was going well. But, for March’s box I still have not received it. I contacted BarkBox and they say they are sending out another box but the tracking details always show “Label has been created” and never change for the hat status. I’m about to be charged for another month and I still haven’t received this month's box. I’m thinking about canceling the box because I’m not going to deal with this every month.
Hi there, Joseph!
Thank you so much for reaching out and bringing this to our attention. We are so sorry that Dexter did not receive that March BarkBox. This is definitely not the fun, stress-free experience we had hoped for you guys!
Taking a look at your account, it looks like we placed the order for a new box on March 25th. That box then shipped on the 26th and appears to have been marked delivered as of the 30th (https://www.fedex.com/apps/fedextrack/?tracknumbers=9274890985235220433016). Were you and your boy able to get your paws on that box?!
In addition, we have made April free of charge as an apology for the slight delay. Please let us know if Dexter didn't receive that box and we will make sure to get him completely taken care of!
Reviewed March 27, 2019
There was a promotion where you can try your 1st box for only $10, but it was only valid for the 6 or 12 months plan. I chose the 6 mo plan. Each box is normally $29 for 1 mo, or $25 for 6 mo. I thought, "Cool! Now is the time to try Barkbox." This promotion is my incentive to try because I thought it's only $10 for the 1st box. If I don't like it, then I can just cancel with no commitment! I soon found out this promotion was just a bait & switch. Any monthly subscriptions I had in the past provide the option to cancel anytime if we are not happy with the service. However, Barkbox has misleading wording during the sign-up, so that you do not know you're locked into the plan. Even the option to "Disable Subscription Autorenewal" on their site is confusing because it made it sound like cancellation was possible, but it only means you can cancel the NEXT plan AFTER your 6 or 12 mo, not your current plan.
Customer service (CS) said that the promotion is for "people who do love the box so that they can get a discount for signing up for a longer term." Why is this promotion shown to potential customers like me (who don't love the box because we haven't tried it yet), then? Shouldn't it be targeted to current customers via their e-mailing list, then? I was willing to give this box a try at first, but I do not feel comfortable with this dishonest practice. The promotion is just a bait & switch tactic used to lure new customers into a contract. At first, we think it's only $10 to try a box, but we find out later that we're going to be locked in for 6 mo and having to pay $150 total ($25 per box for 6 mo plan) for something we don't know if we'll like.
CS said, "This is why we have our one month full price option so that you can do a trial if you do not wish to commit." 1). The only incentive for me to even try in the 1st place is because of the promotion of $10 for my 1st box. Otherwise, I wasn't going to sign up at all. I don't want to pay $29 just to try it. 2). I didn't know that the subscription was a binding commitment. I don't want to pay $150 for 6 boxes that I don't know if I'll like. However they word it, I wouldn't have signed up AT ALL if the terms were crystal clear.
I am still unhappy with their resolution. No matter what, they will not cancel or do any refunds. The most they would do is switch you from the 6 mo to the 1 mo plan, but now I'm stuck paying the full price of $29 for my box. Too bad I didn't read reviews here before I signed up because I see a lot of people feel misled by the same issue too. I actually want to cancel the subscription entirely/return the box before I ever receive the 1st box as I am turned off by this whole experience, but they will not budge. I will only update this review if they offer me a solution I like. Otherwise, this is staying here. Note: The e-mail the customer service left in the reviews isn't real. My email bounced back.
Hi there, Annie!
We are so sorry that you feel this way. It is absolutely not our intention to mislead you during or after signup. We try to make it clear that by signing up with a discounted 6 or 12-month commitment length, canceling stops the renewal at the end of that initial period. For this reason, we have that 1-month, no commitment plan! This way you do have the option to try the box out :)
We even re-worded our "cancel" feature on your account to "Disable Subscription Autorenewal" in an effort to make it as clear as possible that by clicking that button, the autorenewal at the end of the commitment is not stopped. We truly apologize for the confusion and the frustration it led to.
It does look like one of our Happy Ambassadors was able to get you and Miko completely taken care of! We do hope to one day be able to spoil your sweet pup again. In the meantime, please let us know if there is absolutely anything else we can do for you guys! Have a wonderful rest of your week.
Original Review: March 26, 2019
Overall I was happy with the toys. They are cute and my dog likes most of them. Unfortunately though my dog has a fussy stomach and would not eat the treats so I ended up giving them all away. I emailed to cancel because of this on Nov 18 and was offered a toy only option. Great! Except nothing changed and I waited to see thinking it was the holidays etc. Well come March still nothing so I contacted again. They said they’d send out free toys and would change the subscription. I asked when the change would happen, no response. I never received the free toys.
So I contacted again today because I couldn’t see my subscription on the app but could through a browser and I couldn’t tell what was going on. Again I was offered a free toy but I declined and asked to cancel anyway. It’s the follow through and what seems to be disorganized customer service that finally did it for me. It’s too bad, they have great products but if you have issues good luck getting it resolved.
Hi there, Kelly!
Thank you so much for reaching out and bringing this to our attention. We truly are so sorry that this happened. This is absolutely not aligned with our standards and not what we wanted for you and Stella.
Honestly, after looking through our interactions, we did not receive the responses from you :( Obviously, based on those screenshots, you definitely responded and we are truly sorry we missed this. We are absolutely going to look into what happened here to make sure it gets remedied for the future.
We are going to have someone personally reach out to touch base and make sure that you and Stella are completely taken care of! Again, we can not apologize enough that you and Stella have had this frustrating experience.
If you should need anything before we reach out, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed March 25, 2019
If at any time you are dissatisfied with your subscription or the customer service, you will not be allowed to cancel. No matter if the boxes are delayed by weeks, no matter if they refuse to respond to multiple emails, and then get back to you with canned responses that don't address any of your issues. No matter if they can't provide tracking on a shipment they assure you was sent. "Cancel anytime" is clearly misleading, especially if their service doesn't match what was promised. So this company can neglect their end of the deal with no consequence while customers have to hold up their end no matter what? Absurd. I will never in good conscience be able to support or recommend this company, even if they make it right at this point. Be more transparent about your policies, and let people make an informed decision.
Hi there, Ashley!
Thank you so much for bringing this to our attention. We truly do apologize for the frustrating experience you and Murdoch have had your first 2 months with us. After looking into your account, it does appear that February's box was delivered on February 20th and March's box was delivered on March 22nd. We ship out all of our boxes around the 15th, however, this month we had a few delays with some boxes. For this reason, we did not have many updates right away, which is why we were unable to provide tracking. Once we di get Murdoch's box shipped, we expedited it to ensure that it arrived before our delivery deadline of the 26th!
We absolutely understand your frustration with the cancelation procedure. We try our very best to make it apparent when signing up and on your account that canceling stops the renewal, but you still receive the remaining boxes in the initial discounted commitment you and Murdoch signed up for. It is fair to hold us to our promise as well though, which is why we will always do everything we can to make sure that Murdoch gets his boxes and enjoys them!
We are going to have someone reach out directly in order to assist further! If you should have questions in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed March 12, 2019
I had historically purchased a 12 month standard Bark Box for the past year. No Issues and great product, with 24 hour response time. As of January 2019 - I indicated I wanted to RENEW my membership: Here is the recount of what happened: I asked for a 12 month renewal, but wanted to start with Super Chewer THEN DECIDE whether to continue with the standard or with super chewer. They indicated I had to go monthly - which is $10 USD MORE per month despite indicating I wanted to go for the 12 month - first month super chewer, subsequent months superchewer or Bark Box depending on what my pup liked. There is no option to do this within the website.
I was charged the monthly rate AGAIN within 15 days BEFORE getting my FIRST superchewer box, which was late by 2 days. I spoke to the "Ask Scout" after my online checkout to have NO PORK items, yet the FIRST BOX I received was ALL PORK items. Response time is over 48 hours now - and always someone different just indicating that it is a monthly renewal (when I WANTED YEARLY) rather than addressing my needs. I was very committed for the first year, and right now I am very disappointed with customer service as of 2019. I have tried to communicate with them but it is NOT going anywhere. Do not recommend - the boxes overall are great but there are better subscription service options than THIS.
Hi there, Chinmayee!
Thank you so much for bringing this to our attention. This is absolutely not what we want for you and Shiloh and sincerely apologize that your recent experience has not been stellar.
With our monthly price, we do bill on the 3rd of the month and ship out all of our boxes around the 15th of the month. For our Canadian pups we try our very best to get those boxes on your doorstep by the end of each month. We are so terribly sorry that the second charge came before your first Super Chewer box arrived. We can absolutely understand how frustrating that could be.
We take full responsibility not getting that first Super Chewer box tailored to exclude pork treats. It does look like we have a couple of new treats shipped out for Shiloh to make up for this.
We try our very best to get to all of our customers in a timely manner, however, sometimes the volume of interactions can prevent or normal quick response. We always want to make sure that Shiloh is completely taken care of though! We will be having someone personally reach out and make sure that you guys are all set!
If you should have any questions in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed March 11, 2019
I wanted to try BarkBox so I checked the "try 1 month" option thinking I would get 1 month's worth and then if I liked it I could subscribe monthly. I ordered on 3/1 and they took the money out then, the box came very fast. The toys lasted a few hours and my dog had them destroyed so I wasn't going to do another month. I was maybe going to try the Super Chewer box they offer. Well on 3/11 they took out another month's payment. I talked to a "Nancy" on the website who said they cannot refund me my money and I cannot return the BarkBox even though I just received one not even 10 days ago. Due to her lack of customer service skills I will NOT be trying the Super Chew box and I do not recommend BarkBox unless you're looking for cheap dog toys.
Hi there, Rachel!
We are so very sorry for this frustrating experience you and Diesel have had. This is absolutely not what we wanted. It looks like you guys signed up on February 28th. Because of this, your first box counted as February's box. The next charge was for March's box. We sincerely apologize for that confusion!
We definitely want to make sure that you and Diesel are completely taken care of and that the boxes you did receive are perfect for him. We will be having someone personally to get this done! If you have any questions in the meantime, please reach out to us!
Reviewed March 8, 2019
So I saw them on a app and decided to try them out so I did after reading some reviews. Well I should have read the bad ones. I thought I signed up for a month and got my first box box and the toys were horrible cheap and the treats my dog didn’t even like. He’s not a picky eater so when I try to cancel they gave me the runaround and said I was signed up for 12 months. When I try to cancel this they told me sorry I have to pay the monthly fee when I did not sign up for this. Had to reach out to my cc company when I started to read reviews they trick everyone to pay monthly and don’t let you out so you have to pay for crap. Nope. Won’t ever do this again. Will stick with Chewy. Way better and horrible.
Hi there, Thomas!
We are so sorry for the frustration and confusion with our cancellation process. It looks like you and Sir Drake signed up for our discounted 12-month plan. We do have three options when signing up - 1 month for $39/month, 6 months for $34/month, and 12 months for $29/month. In addition, you guys signed up with an awesome first box promotion!
We’re completely dedicated to making BarkBox Day the best experience for Drake! A commitment to us means we are committed to making these the perfect boxes for your boy. Not only can we customize for various preferences and allergies, but we’re also happy to replace unsuitable items through our Scout’s Honor guarantee, no returns or fuss. We’re here for you and your pup - whatever you need!
We will be having someone reach out personally in an effort to get you and Drake all taken care of! If you have any questions in the meantime, please reach out to Lyndz@barkbox.com!
Reviewed March 7, 2019
It says you can cancel at any time. Total lies. I attempted to cancel after 2 boxes charging me $31.11 a month. It was a $5.00 promotion I signed up for. I was told I could not cancel the "subscription". I am reporting to my credit card to refuse payment.
Hi there, Linda!
We are so sorry for the confusion with our cancellation process! That awesome $5 promotion you and Zoey signed up for is valid when signing up for a 6 or 12-month subscription, but does not work as a 1-month trial. I am so sorry if that was confusing in any way, that was definitely not our intention as we make it clear at sign up and on the terms of service that are agreed to when purchasing a subscription. We do have a 1-month, no commitment option when signing up that allows you the option to try the boxes out!
When canceling, you are stopping the renewal at the end of the period you signed up for. We’re completely dedicated to making #BarkBoxDay the best experience for your pack! A commitment to us means we are committed to making these the perfect boxes for your dog. Not only can we customize for various preferences and allergies, but we’re also happy to replace unsuitable items through our Scout’s Honor guarantee, no returns or fuss. We’re here for you and your pup - whatever you need!
We are going to have someone personally reach out to get you and Zoey all taken care of! If you should need anything in the meantime, please reach out to Lyndz@barkbox.com!
Reviewed March 6, 2019
We recently got a new Corgi puppy and I thought by signing up for BarkBox would be a fun way to acquire some new toys and treats. My issues started immediately - when I signed up, BarkBox was offering 10% off the 6 month subscription if you paid the full 6 months up front (I also had a $15 credit perk for my AMEX if I spent over a certain amount in one transaction). When I tried to utilize that selection, I received a strange website error and the transaction completed. I immediately chatted with a support rep who assured me that the full amount went through. Well, as you can guess, no it didn't - they were charging me monthly and I didn't get the 10% off. When I wrote into support, they said I had actually received a better deal because I received a free toy (which is untrue).
Fast forward to my 2nd monthly BarkBox - I received a notification on Feb 19th that my BarkBox had shipped. When I clicked on the tracking number, it said it would arrive on Feb 22nd (but it had not shipped yet - still in the "Ready to Go" phase with a shipping label). Once Feb 22nd came and went, the estimated arrival date disappeared and the tracking just says "Ready to Go," "Tracking details will be available once the package arrives at the FedEx facility." It is now March 6th and it is *still* in that state.
I e-mailed support about this issue last week - essentially, they simply checked the tracking number and said "Good news - it has shipped." Well, no it hasn't - it's still in the Ready To Go state. I responded to that e-mail late last week and sent a separate e-mail to BarkBox 3 days ago and have received no response. I also just sat on hold for 10 minutes and no one picked up when I tried to call support. Furthermore, their chat function has been grayed out on their website for 3 days. As someone who runs a support team, it's infuriating how poor and non-responsive their support is.
Furthermore, the quality of the toys is below average. One of the toys they sent immediately began to shed black fibers all over my house. Plus my dog is not wild about the treats they sent - it seems he would literally rather eat poop out of the cat box than the treats from BarkBox. A final word of caution - although I didn't have this issue as I saw the "automatic renewal" terms and conditions when I signed up - even after you read all of these poor reviews and you *still* decide to sign up - please ensure you cancel your subscription immediately; otherwise, it will renew automatically after 6 months at a higher rate.
Hi there, Mark!
We are so sorry for the experience that you and Louie have had. This is absolutely not what we want for the two of you and want to make sure that you guys are completely taken care of!
First, we want to take full responsibility for the misinformation that was provided to you first regarding Louie's plan than with Louie's February BarkBox. We will definitely be making sure that coaching is given where applicable. It does look like Louie signed up on a 6-month plan with an extra toy and our $5 First Box promotion. You guys are currently on a monthly billing plan.
February's box was obviously lost in transit and had no updates along the way. We should have reshipped that right away, however, it does look like one of our Senior Ambassadors was able to get that reshipped and should be leaving our warehouse very soon.
We will have someone reach out personally to make sure you and Louie are on the best plan possible moving forward! If you should have any questions in the meantime, please reach out to Lyndz@barkbox.com!
Reviewed March 5, 2019
Good luck trying to unsubscribe with this company! Worst customer service I have by far seen ever. I tried unsubscribing to this company two months ago because they have the option online so I wait and sure enough I’m charged for two months after. So I figured cool I can just call them so I call the customer service line, what a joke. The number directs you to Facebook and hangs up on you. So I have messaged them on Facebook, email and text and have received nothing. The sad part is I can’t get my money back unless I call the bank and dispute the charges. I have never been so disappointed in a company ever. Do they even have anyone working in customer service answering questions because it seems like they don’t care about the customer and are there for a payment. DO NOT SUBSCRIBE WITH THIS COMPANY. IT IS A TRAP.
Hi there, Giana!
We are so extremely sorry for the frustrating experience you have had. We absolutely understand and always want to make sure you and your pup are completely taken care of. We have been pretty busy over the last couple of weeks, causing our wait times to be a bit higher than we would like. For this reason, it may have taken more time to get back to you. This is absolutely on us and we sincerely apologize.
When you sign up for a discounted 12-month commitment, canceling disables the auto-renewal of that commitment. However, you still receive the boxes within that initial time period. We try to make this apparent when you sign up and do offer a 1-month, no commitment plan as an option as well. We are so sorry this was missed and the frustration this has caused.
It does look like you were able to talk to one of our Happy Ambassadors and get things all sorted out! Snow's account has been closed and you guys have been refunded for the 4 missing boxes.
If you should need anything else in the future, please do not hesitate to reach out! We will always make sure you are completely taken care of!
Reviewed March 5, 2019
I have actually been a BarkBox customer for many years with no problems. In February, 2019 I never received the box. I have sent 2 emails, called (just an automated system and not able to leave a message); texted, posted on Facebook. No response. They have now taken the March payment, which I am trying to stop with my bank. I am concerned they have stopped sending out products but are still taking money. The lack of responding to customers is unprofessional and not acceptable.
Hi there, Molly!
We are so sorry that you and Maya were left waiting for February's box. This is absolutely not the norm, as it sounds like you know since you guys have been with us for some time!
We have reshipped that box - it appears to have been delivered as of March 9th (https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9405510298112029347583).
We are also going to have someone personally reach out to make sure that you and your girl are completely taken care of moving forward! If you have any questions in the meantime, please reach out to us!
Updated review: March 5, 2019
Reached them on the phone after much waiting. Talked to a superb rep who adjusted things for me. Dog and I happy.
Original Review: March 4, 2019
My dog and I love the product but OK I am old and stupid. I thought I could try it first before being locked in an ironclad contract for 12 months. I am a disabled 71 year old with fixed income after rent and utilities: $167 to buy food for my dog and me, plus medicine, supplies, whatever. My memory is "challenging". I cannot afford $31.54 per month. I could buy 1 box every 3 months? Product is superb but cost is too much for me. So sorry.
Reviewed March 4, 2019
BarkBox products are poorly advertised and they keep trying to cover up poor customer service with offers to keep people from cancelling. Two months in and have not yet received anything worth $25 per box. They expect me to pay for the next six months for subscription that doesn't hold up to the quality products they advertise. Do not subscribe for more than one month!!! It's a scam. They feel they have you hooked and do not send the nice stuff as probably a one month subscriber or trial pack may falsely represent. Very unsatisfied and they will do nothing about it.
Hi there, Kristin!
We are so sorry to hear that you feel this way. Starting at only $21/month, each box contains 2 toys, 2 treats, and a chew with a value of at $45-50 each month, so you won't find a better deal to get that tail wagging, and it comes straight to your door! Plus, our superstar team of designers crafts each month’s surprise from start to finish, paying attention to every detail and drawing on years of feedback from our fellow pup parents.
We work personally with our vendors to make sure that every toy is a toy that we would give our own dogs, with high-grade, non-toxic materials and a focus on safety. This attention to detail extends to our treats, with healthy ingredients sourced only from the US and Canada, and no corn, soy, or wheat.
And, best of all, having a BarkBox subscription means that your pup has their very own concierge called the Happy Team! We can customize the boxes through our Tailored program and replace anything unsuitable through our Scout’s Honor guarantee, no returns or fuss. We are completely dedicated to making sure that your pup loves their goodies, so you can rest easy knowing that your money will go 100% toward making your pup happy.
With all of that being said, sometimes BarkBox is not the best fit for all pups. We will be having someone personally reach out to make sure that you and Rusty are all taken care of. If you should have any questions in the meantime, please reach out to Lyndz@barkbox.com!
Reviewed March 4, 2019
I’ve had my dog for 3 years now and I have never been able to get him to play with toys. There has been probably 1 or 2 that he liked. (One of those squeaky pigs which are really great and last a decent amount of time) and this other stuffed toy that was destroyed in minutes and he ended up carrying around a shredded rag for 2 months. But I just got my first BarkBox yesterday, and he absolutely LOVES it. He has not let his toys out of sight. Opening the box is so fun also! The themes are completely adorable. And the treats that go with them are so diverse and creative. I’m so excited to get my next box next month!
Hi Bela,
Awww! Your pup is so adorable. We're so happy to hear that he is loving the toys so much. Does he have a favorite? We hope you're excited for the fun surprises and themes we have to come.
Take care and have a great day!
Reviewed March 3, 2019
The concept is great and the themes were kind of fun. Most of the toys only last a month or two. (My dog’s other toys we have purchased are lasting just fine!) I Signed up for a 6 month program. I now understand from reading the reviews of many other equally unhappy customers, that after the 6 months 1) they auto renew you without any notice. 2) If you try to cancel after that auto renew happens and the price has surprisingly increased (some free toy option that goes away apparently), they refuse. So the toys we were mildly happy with are now priced high enough that we are UNHAPPY, and cannot cancel. My dog does enjoy getting and opening the box, so I guess there is that. But she likes All boxes!
BarkBox - it would be a great idea to be more clear on your programs, policies, and cancellation restrictions UP FRONT (I find NO INFO about this on your website) as well as price increases. And it would be good business to send a notice prior to renewals so people know they are making a choice to renew or cancel and so they know the new price, before the time passes and you say, “Oh, too late”. This just bad business and a nasty underhanded way to treat customers and has completely changed and tainted my opinion of your company.
Hi there, Sandy!
Thank you so much for taking the time to reach out. We absolutely understand your frustration and sincerely apologize for this experience. This is absolutely not what we want for you and Poppy.
All of our subscriptions (1, 6 or 12-month) do auto-renew. We’re a subscription service and the majority of our customers prefer this so that there is never a lapse in deliveries! We try to make this apparent when signing up as well as in our FAQ page, but absolutely understand this can be missed. In addition, when signing up for a promotion, like the Free Extra Toy Promotion, this only applies to the initial commitment period.
With that being said, we definitely want you and Poppy completely taken care of. We are going to have someone personally reach out to you guys shortly! If you should need anything in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed March 2, 2019
I signed up for a 6 month subscription. We signed up in December got our BarkBox and then our January box. Now February is where I get upset. I received an email stating my BarkBox shipped on February 15. It is now March 2 and I have still not received my box. I emailed and messaged, called and I still have no box. When I messaged on the Facebook messenger it took hours even days for them to respond to my concerns. I will now be possibly getting billed for my March BarkBox before my February box even arrives. No one has offered to reimburse me for my February box which is beyond late and for the lack of help I have received. If someone could reach out to me from BarkBox and tell me where and when my box will be here I would greatly appreciate it.
Hi there, Page!
We are so terribly sorry for the delay with Arty and Brutus' February BarkBox as well as with our response to get you guys taken care of. This is absolutely not the norm here and we want to make sure you and your pups are completely taken care of.
It looks like one of our team members was able to get that February BarkBox reshipped on March 3rd. It should be delivered by March 18th! You can check on the tracking link below to keep an eye on that:
https://www.fedex.com/apps/fedextrack/?tracknumbers=9261290985235422837067
In an effort to make this extreme delay up to you, we have gone ahead and issued a full refund for February's charge as of March 5th. You should have already received that back into your account!
Again, we are so very sorry that Brutus and Arty have been left waiting. This is definitely not what we want for them. Please let them know that March's box Should be shipping out very soon (around the 15th) and they will have goodies in their paws soon :)
If you should need anything else, please do not hesitate to reach out to Lyndz@barkbox.com! We will make sure to get you taken care of.
Reviewed March 1, 2019
I’ve previously ordered BarkBox for my dogs and was absolutely thrilled with the boxes. I work as a trainer and referred several people to BarkBox for their pups. Our favorite part of the boxes were the rubber fun toys (a camera for a safari theme, a cactus for a western theme, a cassette tape for retro theme etc). We occasionally received soft toys - which I don’t give my dogs, but I happily passed these on and donated them to friends. My life got crazy (and expensive) and I ended up not renewing my plan once it canceled. Fast forward to this January. I was excited to be able to once again subscribe to BarkBox for another year. I spoke to a customer service representative who was very helpful and re enrolled me in my old plan. Yay! Or so I thought...
Our first BarkBox came and it had treats, a chew and two soft toys. Bummer, but it happens. No big deal. Next month...two more soft toys... Damn! So I emailed customer service and was told “Original BarkBoxes don’t and never have contained rubber toys”... Which is impossible because I literally have 10 rubber toys laying around my house from previous original BarkBoxes. They wouldn’t do anything about the soft toys I had received as far as offering to replace them with more suitable toys. The only option they gave me was to upgrade to the super chewer box for an additional cost monthly. I did upgrade, because now that I’m enrolled in a 12 month cycle I didn’t want 10 more months of completely useless toys...but I will not be renewing in the future. I’m very disappointed, especially after being a previously happy customer.
Hi there, Alexandra!
Thank you so much for reaching out. We are so sorry about the confusion and frustration surrounding the different plans. It looks like you and Felon were pack members quite a bit ago! Our Super Chewer subscription is still pretty new, so it is very possible you previously received some rubber toys in your previous boxes. We now have the two separate subscription types in an effort to better spoil the many different types of pups out there! We are so glad that one of our Happy Ambassadors was able to get you Felon, Freki, and Kyle set up on the correct plan! In an effort to make up for the frustration and for those first few boxes not being the perfect fit, we have gone ahead and made April completely on us! We hope that your pack continues to enjoy those boxes and if you should ever need anything else in the future, please do not hesitate to reach out :)
Reviewed Feb. 28, 2019
We were torn between the multiple dog toy/treat services that were available. We almost went with PuppyBox but decided to go with BarkBox instead and man oh man are we so happy! The toys are made VERY DURABLE and with creative and fun themes. The treats are wonderful for training and just as snacks any time of the day! Customer service is INCREDIBLE! This is one of their biggest selling points with us in a world full of terrible customer service. They have amazing deals and promotions all the time that are incentive enough to choose BarkBox over all others!
Hi Ravi,
We are thrilled to hear that you and your pup are loving the BarkBox goodies! Does your pup have any favorites so far?!
Our #1 goal is ensuring that you and your pups are always happy. We have so many fun themes and surprises to come. If there's ever anything we can do to help, please don't hesitate to reach out.
Have a great day!
Reviewed Feb. 27, 2019
Overpriced and toys fell apart. Was not impressed or satisfied at all. Contacted them and they refused to cancel my last 2 months “subscription” which I did know about. They also did not respond when I asked them if satisfaction is guaranteed or money back. That says it all when a company doesn’t try to make it right.
Hi there, Darla!
We are so sorry to hear that you feel this way. This was absolutely never our intention. It looks like you and your pup signed up on our special Free Extra Toy promotion. This promotion was only applicable to a discounted 6 or 12-month plan. We do have the option during checkout for a 1-month, no commitment plan, however, this plan does not work with that specific promotion. We have dedicated 6-months worth of boxes for your pup and want to keep our end of the promise! We truly are so sorry that this was not made clear for you. We try our best to make this as clear as possible when signing up, but understand it can be missed.
It sounds like your pup may need some of our more durable toys! We do have a Scouts Honor guarantee that will replace an item that doesn't work for your pup in tangent with finding a long-term solution to get your pup the perfect assortment! We are going to get a couple of our Super Chewer toys sent out for your sweet pup to try! We will also be having someone reach out personally to see how they go and see what else we can do to get your pup the items they need!
If you should need anything in the meantime or have any other questions, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 27, 2019
When placing the order in December for my grandpup, I entered her breed and weight. I purchased a years subscription based on the recommended box. We received the Christmas box which was cute. The first monthly box in January was very disappointing. The toys and treats were very tiny. The chew sticks were 4" long and thinner than a pencil. This was for an 80 pound pitbull. The plush toys were VERY poor quality and didn't last 15 minutes. I contacted the company and was told replacements would be sent out. We never received anything. I was also told our order would be changed to the super chewer box that was the same price and what we were under the impression I paid for in full in December.
February box arrives and the treat and chew is more appropriate, but the same tiny plush toys were sent. Again, I attempted to contact the company only to be told in addition to the price already paid, I would need to pay an additional $69.75 to get a better quality item sent. I asked in January if an additional fee would be charged for the change and was told no, but now today there are additional charges. I'm not confident that if I pay them almost $70 more we will ever receive anything more than the very disappointing items we've seen.
Hi there, Kimberly!
Thank you so much for reaching out! We sincerely apologize that your son and Varona have not had the best experience with our BarkBox. This is definitely not what we want for either of them.
As of now, we only ask for the weight and name of the pup through sign up. The breed is definitely important and we hope to have this option in the future as it would help us tailor those boxes right from the start! It looks like one of our Happy Ambassadors originally put Varona on our More Durable Classic plan. These toys are still plush but come with some tougher squeakers and reinforced stitching. Obviously, this was not the best option for Varona and I am so sorry that we did not assess this from the first time you reached out. That is definitely on us.
We dug a little deeper in your account and it does appear that those Scouts Honor items were never processed. Again, we take full responsibility for this hiccup and are truly so sorry those items were not sent out. We are going to process those now and they should be leaving our warehouse very soon!
In addition, it looks like one of our members of leadership has set Verona up on a $29/month, no commitment Super Chewer subscription with the first 2 months absolutely free as an apology for all of the frustration. We understand that you were just trying to spoil your sweet grand-pup and we want to do our very best to make this the awesome experience you had planned.
We hope that Verona enjoys those goodies that are on the way for her and the Super Chewer boxes in the future! Please do not hesitate to reach out to Lyndz@barkbox.com if you should need anything else at all!
Reviewed Feb. 26, 2019
I have a small dog with bad teeth and thought I would give BarkBox a try. The treats and toys are WAY too hard for her and when I asked to cancel I was told "not until next billing cycle". Why would I pay for a box I’m going to throw away? Poor customer service!
Hi there, Andrew!
Thank you so much for reaching out. We sincerely apologize for the confusion with our cancellation procedure. It looks like you and Lilly signed up with that awesome $5 First Box. This promotion was only valid on a 6 or 12-month commitment. We do have the option during checkout for a 1-month, no commitment plan, but that special promotion is not valid with that plan.
With that being said, we definitely do not want you to feel stuck with items that Lilly is not able to use! Which is why we now offer many tailoring options! This allows us to get Lilly the best possible assortment possible :)
We will be having someone reach out personally to make sure that you and Lilly are all taken care of :)
If you should have any questions in the meantime, please don't hesitate to reach out to us.
Reviewed Feb. 25, 2019
So I ordered my first BarkBox in the beginning of February to get my pup a Valentine's Day gift!!! Exciting right! No! When it arrived it was Christmas themed with old Christmas treats and 1 toy. So of course I contact BarkBox a little upset with this mix up. They ensure they're going to fix it and send out another box. I receive it. It's Viking themed with a fake paper Viking hat. I have a dog that chew everything and you give him paper!!! Way to go BarkBox!! So not only did I not get the Valentine's Day box I originally tried to order but I got paper product, 1 chew toy and 2 bags of treats. After this I canceled my membership. This service is terrible and for the amount of money people pay. We should expect a little more.
Hi there, Amanda!
Thank you so much for reaching out and we are terribly sorry to hear that Rubble's experience was not the superb one we are accustomed to providing! After digging into your account a bit, it looks like the two of you signed up on February 11th, which was after our date of guarantee for the Valentine's Day BarkBox. It was extremely popular and sold out fairly quickly!
It looks like one of our Happy Ambassadors did mistakenly assure you that a Valentine's Day themed box was on the way rather than the new Viking themed box. This is absolutely on us and we are terribly sorry for this. You should have received 2 Super Chewer toys, 2 bags of treats, and 2 chews with this replacement box!
It also appears we have a couple of extra free goodies heading your way in an effort to make this up to you nad Rubble. They should be leaving our warehouse very soon!
As for the Viking hat, we do include fun interactive inserts for picture opportunities! This is mainly for the benefit of the pup-parent and is not meant to be considered a toy for the pup.
Our sincerest apologies that your first BarkBox expereince was not everything you had hoped for, but we really hope that Rubble was able to enjoy both of the boxes they received and the new goodies that are heading your way!
If you should have any other questions at all, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 25, 2019
My roommate ordered a Valentine's day special box and was sweet enough to share the treats with my dog. I like reading the ingredients on everything I feed him, or I make it myself. If you've ever looked into the kind of foods that your dogs can happen you would understand it ingredients such as garlic and onions etcetera are harmful to your dog. While I was reading the ingredients I noticed that BarkBox using some of these ingredients in their dog treats and so I messaged them about it in the response I got was that it was "for flavor" and that they were aware that the ingredient is harmful but assured that because it was in small doses that it wasn't a big deal. What kind of dog food company would intentionally use harmful ingredients in their dog treats?
Hi there, Jessica!
Thank you so much for reaching out and letting us know about your experience with our boxes. We absolutely understand your concern and are really glad that we have such conscientious pack members. We would absolutely never send out any treats that we would not give our own pups.
Ingredients like garlic are added into treats in order to make them both more palatable to the pup and to mask unfavorable smells for the human. The incredibly small quantity that is present in some treats will not cause any reaction. We never recommend that you use treats as a substitute to food, but rather as small supplements.
With that being said, we understand that some pup-parents may not feel comfortable giving these types of treats to their pups. For this reason, we have some awesome tailoring options to exclude many different ingredients, including garlic!
Our one and only goal is to make sure your pups are happy and healthy and will do anything we can to make sure this happens! If you should have any more questions, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 23, 2019
Barkbox seemed like an honest, fun filled company to order toys for my 4 dogs from. I ordered the large Super Chewer option. I received 2 packages of treats and two stuffed toys. I went to cancel, and was assured there had been a mix up, since Super Chewer toys are super tough, and made of nylon or rubber. They would give me some extra toys for free if I stayed. So I said ok. I'd give them A second chance. Mistakes are made, right? So I got my next Super Chewer Barkbox.
Inside a decrepit, beat up box, were exactly the same two stuffed toys my dog destroyed in minutes last month (this month one came with a broken squeaker), and two bags of treats. No fun new theme, no extra toys, no birthday present for my dog. No fun. Just horrible disappointment. This box cost $50 Canadian, and had a broken small stuffed toy, a small stuffed toy, and two packages of treats. There was no nylon or rubber durable toy. They didn't even spring for the cost of a new box to ship in! The box looked like it was dragged out of the recycling. The website won't let you delete your credit card info or unsubscribe. Avoid these dishonest sharks. If you have been sucked in, change your credit card number. They can't legally charge for items they don't provide.
Hi there, Lynne!
We truly are so sorry that your experience thus far has been less than perfect. This is absolutely not what we wanted for you and all of your pups. After digging into your experience, it looks like you, Annie, and your other pups originally signed up with our Classic BarkBox. After reaching out and requesting some tougher toys in January, one of our Happy Ambassadors mistakenly sent out another Classic BarkBox rather than the Super Chewer box. That is absolutely on us and we sincerely apologize for this.
It looks like we have corrected this mistake by reshipping a Super Chewer BarkBox for January's box! That extra toy will be coming in a separate shipment, so keep an eye out for two boxes. They should be leaving our warehouse very soon.
In addition, February's Super Chewer BarkBox should be arriving very soon, if it hasn't already! It looks like it arrived at the border on February 21st.
Again, we truly are so sorry for this experience. This is definitely not what we wanted for you and your pups. We hope to be able to make this up to you guys moving forward and prove that our only goal is to make you, Annie, and her siblings happy! :)
We will be following up with you towards the end of the week to make sure that February's box arrives! If you should need anything in the meantime, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 21, 2019
If you're wondering if it's worth it to get a BarkBox subscription rather than just purchasing toys and treats at the store, I can tell you DEFINITELY YES! The toys and treats are premium quality - there is no way you can get the same at a store for a lower price. The themes are adorable and witty. My older dog acts like a puppy when she sees her BarkBox, and my young German Shepherd was thrilled to receive her first Super Chewer box last week. As much as we love the toys and treats, the best thing about BarkBox is the company itself. They GET dogs and understand their different personalities. The staff goes out of their way to make sure each box is just right for your dog. They even customized my dog's subscription based on her quirks at no extra charge. Absolutely love everything about this company.
Hi Theresa,
We're thrilled to hear that Izzie and Coco having been absolutely loving their goodies each month. We're so happy we were able to tailor their boxes just for them!
We have so many fun themes and surprises to come. We hope they're excited! If there's ever anything we can do to help, please don't hesitate to reach out! Thanks for being in our pack!
Reviewed Feb. 20, 2019
Never give a business access to withdraw monthly funds from your bank account. You will always get charged and recharged for bogus miscellaneous charges with the hope you won't figure it out. It never works out for the customer especially with online services.
Hi there, Anita!
Thank you so much for reaching out! We truly are sorry to hear that you feel this way. This is absolutely never our intention. Our one and only goal is to make all dogs happy. We definitely want to make sure that you are completely taken care of!
We were unable to find an account under the email address or name you provided. If you wouldn't mind reaching out privately, we want to get you and your pup all taken care of. We look forward to hearing back!
Reviewed Feb. 19, 2019
I ordered BarkBox over Christmas holiday to see what it was all about. As a veterinarian, my clients frequently ask me questions about many products and I like to have tried them to give my opinion. I have a strong chewer, so ordered that particular product. Apparently I set up a 6 month account, unfortunately. The toys were ok for the most part, except the ones that included ropes/handles. Heavy chewers go through ropes/handles like butter and then those items may end up in the intestine, so I never allowed my dog to chew those toys. Also I don't need the games that appear to be for children included and less treats would also be better.
I felt after the first box, I would cancel due to the contents not meeting my needs. Apparently I am "committed" and not allowed to cancel until I have paid for my 6 months. There is no way to get out of it according to their spokesperson. Canceling my credit card may work if they can't charge it. I have requested to speak with people who can help me, but that is not allowed. So I am letting my veterinary clients know my opinion of this product loud and clear, this company doesn't have the customer service necessary for my endorsement.
Hi there, Erin!
Thank you so much for reaching out and letting us know about Ted's experience with our Super Chewer subscription. We are so sorry to hear that it hasn't been the best so far. This is definitely not what we want for the two of you.
When you cancel, this stops the renewal at the end of the discounted commitment you signed up for. With that being said, we don't ever want to continue sending an assortment that does not work for your pup!
It looks like we have offered to tailor Ted's box to exclude ropes moving forward in addition to including more toys and fewer treats! As for the inserts, our BarkBoxes are made so both humans and pups can enjoy the boxes together! We want to make it fun for all ages! :)
We are going to have someone personally reach out to you to get you and Ted all taken care of! If you should have any questions in the meantime, please don't hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 16, 2019
We just got our box and it smelled strongly like cigarette smoke. I'm highly sensitive to the smell so I had to bag everything up and remove it from my home. I reached out to BarkBox to let them know, in case it was on their end and not the carrier. Their customer service was amazing and they offered to replace the box free of charge. I appreciate their efforts to keep their customers happy, even if the circumstances are out of their control.
Hi Devon,
I'm so sorry about the box, but I'm glad we were able to quickly fix the situation and get a new box out to Porter. We hope the goodies are a huge hit. Does he have any favorites?
We look forward to spoiling him each month. Please let us know if there's ever anything else we can do to help!
Reviewed Feb. 15, 2019
I subscribed last year. After a year, I figured the dogs had enough toys. Lo and behold, I find my BarkBox went up from $20 bucks to 29 bucks. No warning. Nothing. I sent an email and asked to cancel my subscription and was told, I will still have to receive and pay for BarkBoxes until January 2020. Don’t throw your money away. The treats hardly have anything in the bag and the toys are not something you can’t find at the Dollar Tree.
Hi there, Sue!
Thank you for taking the time to reach out and let us know about your experience. We are so sorry that the additional charge caught you off guard. When you and Onyz signed up with our awesome Free Extra Toy promotion, this only applies to the first commitment period. When Onyx's plan renewed in January, you were charged $9 for that extra toy.
Not to worry! As a special thank you for being loyal members of the pack, we have gone ahead and made that extra toy completely free moving forward and also refunded the lcharge of $9! You should see that back into your account within 48 hours or so.
We are also going to have someone reach out personally to see what we could do to make Onyx's BarkBoxes perfect for him moving forward! OIf you should have any questions in the meantime, please do not hesitate to reach out to Lyndz@barkbox.com!
Reviewed Feb. 15, 2019
Loved this idea for my furry pets. For Christmas saw an advertisement online that said “cancel anytime.” Thought to myself, great I can cancel anytime if my girls don’t like it. Well, my girls couldn’t digest the treats, gave them diarrhea and we can’t have that! They have to stick to their regular dog treats we buy at Costco and Chewy.com. I canceled in January and to my shock was charged again for another box in February. Contacted BarkBox and they say I committed to a 12 month plan.
Nowhere when signing up did it say you’re locked in and committed for 12 months regardless if you cancel. Cancel anytime means Cancel it all in my mind. That’s very shady and sneaky the way this was presented. I canceled my payments and recommend Barkbox make their advertising clear that “cancel anytime” means you’re only canceling the membership and not the service. I won’t be renewing and they lost a customer who will be telling everyone how shady their sign up is! Shame on Barkbox! All about the buck and not the customers' happiness. Woof that!
Hi there, Zoey!
Thank you so much for taking the time to reach out to us. We are truly sorry for the confusion with our cancellation process. We absolutely understand how this can be frustrating. Thanks to feedback like yours, we have made some changes to the wording on our account pages. What once was "Cancel" is now "Disable Subscription Autorenewal." This is a more clear explanation of our cancellation process, which stops the autorenewal at the end of the discounted multi-month plan you sign up for :)
When going through the sign-up process, we do have the option to sign up for a 1-month, no commitment plan and try our best to make the commitment clear from sign up. We absolutely undersatnd how this could be missed and sincerely apologize that you feel misled. This was absolutely not our intention.
You mentioned that your pups can not have the treats. Did you know that we have a Toy-Only BarkBox?! This would be the perfect fit for you guys!
We are going to have someone reach out and make sure you and your girls are completely taken care of. If you should have any questions in the meantime, please do not hesitate to reach out to Lindz@barkbox.com!
Reviewed Feb. 14, 2019
I have a delightful labradoodle who happens to love to chew. I researched the net trying to find items that would provide some variety and satisfy her need to chew. I took a leap of faith with BarkBox as they advertise they have a box just for chewy dogs. It contains two plastic toys, two bags of dog treats and one chewy eatable thing. In three boxes, my dog is not interested in any of the toys which are different versions of the same type of toys. The treats are uninteresting and have nothing to do with a “chewy dog’s” needs. The eatable chewy gets chewed up within minutes.
I complained after the first box, and they sent me another box with the same kind of contents. I complained again and cancelled any renewal of the subscription. The 4th box is now on the way and in my “chat”, I am offered pigs ears which may be more in line with my dog’s level of chewiness but why was I not offered this before? And they still want to send me their chews and treats that I keep saying do not fit my dog’s needs. I just want out of the subscription. I find the fact that everything is done in an online chat and the responses absolutely do not pay attention to what my dog’s needs are frustrating and bad customer service. I would not recommend this company to anyone. You can buy everything they send in their box in a local store —-they have nothing noble and do not seem to know what “chewy” means.
Hi there, Francine!
Thank you so much for reaching out and letting us know about your and Cleo's experience. We are so sorry to hear that our Super Chewer BarkBox has not been the best fit for Cleo. We try our very best to balance the fun experience of BarkBox while also keeping in mind the need for the most durable toys we have. We absolutely love feedback surrounding this box experience as it helps us improve the contents for future boxes!
We are so sorry to hear that your experience with our Chat services has not been extraordinary. We truly do try to make sure that every pup in our pack is completely taken care of and is getting the best assortment of goodies possible. We do have a phone line that you are more than welcome to call if you are wanting some more personal connection with our Happy Ambassadors. Although chat services should be as easy as talking in person, sometimes chatting over the phone is the most effective way to connect! Either way, Cleo's happiness is our number one priority and we certainly want to make sure she is taken care of!
We are going to have someone reach out directly in an effort to make this experience a better one! If you should have any questions in the meantime, please don't hesitate to reach out to Lindz@barkbox.com!
Reviewed Feb. 13, 2019
I have been a loyal customer to BarkBox for over a year now and very happy. But recently extremely disappointed in the customer service I received when trying to order a specific toy shown through social media. I contacted BarkBox and specifically asked for this toy and was told I needed to order their Valentine's Day box to get it. Because I knew my baby would love this toy, I decided to buy the Box on top of my monthly subscription. When I received my Valentine's Day box I was saddened to see the specific toy I asked for, and was told it would be there by customer service, I wasn't there.
Then after contacting customer service only to get nowhere and yelled at (through text) by their customer service agent! She was very rude and her manager was no help either, told me I should have known that tennis balls are made for medium size dogs! Now... This toy was nowhere on the website... How am I suppose to know the size it's for... I'm sadden by this. Definitely not customer service that you want to go through. Honestly I'm not sure how much longer I'm going to be a customer. At the end I feel scammed!
Hi there, Heather!
Thank you for taking the time to reach out and let us know about your experience. We truly are incredibly sorry that Moo and Presley did not receive the toy that you were hoping for. We definitely understand how that can be disappointing. After looking through those conversations, it does look like our Happy Ambassador and Happy Manager offered you either a refund on your Valentine's Box or to send out the toy that Moo and Presley were hoping for! We will absolutely make sure to coach where our tone through text can be improved. We would never want a customer to feel as though they are being yelled at. Our only goal is to make sure that those pups are happy and taken care of :)
We sincerely apologize that this was not the response you were hoping for, but we will always try our best to give Presley and Moo a good experience. We hope to be able to continue spoiling those sweet pups with the boxes that they have enjoyed for so long! If you should have any other questions, please do not hesitate to reach out to Lindz@barkbox.com!
Reviewed Feb. 12, 2019
I signed up for the 6 month subscription with BarkBox on the 15th of January, here we are the 12th of Feb and still no box. Anytime I try to contact the company, I am told if it's not in within 4-10 business days to contact them, which I have been doing?? I then get charged again on the 2nd of Feb again (even though I am told I should be getting charged on the 15th of every month). Charged for 2 boxes within 1 month and haven't received anything. Can't seem to get any answers from anyone with customer service. I was very excited about this subscription and I am beyond dissatisfied and will be cancelling and looking elsewhere. Less than horrible experience so far and I will be steering everyone away from this!!!
Hi there, Jasmine!
Thank you so much for reaching out and bringing this to our attention. This is absolutely not the experience we wanted for you and Chevy. It does look like that box did reach the border on January 27th. It definitely should have arrived by now. We are going to go ahead and reship a new box for Chevy! That should be leaving our warehouse very soon :)
Regarding our billing date. We bill on the 3rd of each month and ship out our boxes on the 15th of the month! We do this for two reasons. First, because we are a subscription service, sometimes people can forget about the box coming and the billing on the 3rd serves as a reminder in case any changes to the address or box assortment need to be made, we will still have time for that! Secondly, we want to have enough time to pack up all of the many pups' boxes!
Chevy's February box should be shipping out around the 15th of the month and will arrive within 4-12 business days from that shipping date! You will receive a shipping email once it leaves our warehouse :)
Please let us know if there is absolutely anything else we can help with. We definitely want to make this the best possible experience for you and Chevy!
Reviewed Feb. 11, 2019
First of all, when I call the company I can’t speak to anyone live as their phones send you a text message to chat with them via Facebook Messenger. Ordered a $30 box to try it out, and the following day I noticed $29 was removed from my payment account! Wait, what? Now I have to fight with the banking institution in addition to BarkBox as they do not take care of human customers! My dog only liked one item from the box, so I sent a message to BarkBox to cancel. But I’m still being billed? They have high pressure sales chatting why you cancelled and how to save you as a customer, but it’s worse than a timeshare sales pitch! I’d never order from or try out this business as it offers the worst customer service experience!
Hi there, Carrie!
Thank you so much for taking the time to let us know about your experience with our company. We are truly saddened to hear that your experience was not the stellar one that we are accustomed to providing for our customers, both human and pup.
All of our plans - 1, 6, or 12-month - do auto-renew unless otherwise cancelled. This is our way of making sure our addicted dogs don't miss a single BarkBox! We try to make this apparent on the site when you order or log into your account, but sometimes it gets missed. It looks like you and Daisy signed up for a 1-month plan on January 22nd and then cancelled on February 6th. All of our plans renew on the 3rd of the month, so when you cancelled it stopped your next renewal in March. We are so sorry that this caught you off guard. It was absolutely never our intention to do so.
With that being said, we definitely always want to make sure that your pup is able to enjoy all of the toys and treats that she receives! Our Scout's Honor Guarantee does just that. This is our promise that if an item does not work for Daisy, we will get something better suited out ASAP!
We are going to have one of our members of leadership reach out directly in order to get you and your sweet girl all taken care of! If you should have any questions in the meantime, please do not hesitate to reach out to us!
Reviewed Feb. 10, 2019
I have tried numerous times to reset my password. I get the emails but the link is not there. I have chatted with somebody on their website with no help. Otherwise I have no problem with them. My dog loves the treats but is not interested in the toys. He likes ones that he can play fetch with and squeak.
Hi Susan!
We're so sorry you're having trouble resetting your password. Email us and we can get it changed for you. We will make sure you and Riley are taken care of. We can also customize Riley's barkbox to accommodate the types of toys he loves. We want to ensure every box is perfect!
We look forward to hearing from you!
Reviewed Feb. 8, 2019
BarkBox products are good. My dog loves em! Wish I could say the same for the people behind the product. I bought a BarkBox for my pup over thanksgiving which was a 3-month promotion. To my surprise, I was charged recently for I don't know what but it was $86. I did not even know I had an account! The customer service rep had to tell me the email address listed on my account. (BTW, I waited 30 minutes before someone even spoke to me). I did not receive any message to confirm this transaction. I pleaded with them to refund the account (times are hard) but they still took $30. I asked why? The lady said it's because they can't stop products that are in transit. I checked my account which had NO transaction number and NO estimated time of arrival because they don't ship until the 15th. This meant they just want money. There was someone who mentioned CLASS ACTION LAWSUIT? I'm in!
Reviewed Feb. 5, 2019
DO NOT SIGN UP FOR THIS SUBSCRIPTION. It is a scam. They draw you in with a $5 first box and even when you cancel your subscription, they proceed to charge you $30 every month. It's impossible to talk to a real person to get this problem fixed, as they only provide you with a texting number and a Facebook Messenger link to communicate. All responses on these are automated and are not real humans talking to you. It is practically impossible to get your money back and remove your credit card number from their database. DO NOT FALL FOR THIS.
Hi there, Amara!
Thank you so much for reaching out. We are so sorry to hear that you have not had the stellar experience that we aim to provide via our Happy Team. We can absolutely assure you that when you are texting/chatting with us, you are talking to 100% real, authentic dog lovers. We are so sorry that it did not feel that way and we will make sure to coach to a better experience for the future!
Taking a look at your account, it appears that you and Willie signed up with one of our awesome promotions to get your first box for $5! This promotion is only valid with a 6 or 12-month commitment and does not apply to a 1-month subscription. We do have the option to sign up for a 1-month subscription as well though!
It does appear that one of our members of leadership was able to get you and Willie completely taken care of. We are definitely sad to see you go and would love another chance to spoil your sweet boy in the future. Please let us know if you should ever need anything at all by reaching out!
Reviewed Feb. 5, 2019
Last December I signed up for a 3 or sixth month subscription, I can’t remember, but it was no way clear it would be renewed without my approval and it said I could cancel anytime. Well after that I kept getting billed and sent BarkBox 8 months later. When I originally signed up, I only wanted it for that time period because I had a growing puppy. I’m tempted to file class action suit for fraud and misrepresentation after seeing I’m not the only one by far that’s affected. At the very least the attorney general.
Hi there, Kristen!
Thank you so much for reaching out. We are so very sorry that our auto-renewal caught you and Liberty off guard. This is absolutely not our intention. We’re a subscription service and the majority of our customers prefer this so that there is never a lapse in deliveries. You are welcome to cancel at any time so that we know to stop sending your pup goodies. We try to make this apparent on our website and in the confirmation email, but sometimes this does gets missed. Our only goal is to continue spoiling pups, seamlessly and with ease!
We want to make sure that you and Liberty are completely taken care of. We will have someone reach out directly very soon. If you should have any questions in the meantime, please don't hesitate to reach out to us!
Reviewed Feb. 5, 2019
After a change in financial status, I needed to cancel my service. I made several attempts to contact BarkBox about cancelling my service. After 3 days of trying, I finally got someone on the phone. I was told that by cancelling, I was only stopping the auto renewal and that they would continue to charge me for 12 months. I was escalated up the chain 3 times to 3 different levels of service, all were poor and all told me that they would keep charging me. I got cookie cutter responses that were obviously being read off a script. Finally I was told that the best they could do was cancel after two more months of charges. That is a total of 4 months worth of charges I cannot afford and products I do not want. I am only putting 1 star because it wouldn't let me leave the stars blank.
Hi there, Katie!
We want to thank you for reaching out and providing us with some insight into your BarkBox experience. We truly are so sorry for the frustration that you have experienced. Please know that our only goal is to make sure you, Emmy Lou, Jake, and Sage are completely taken care of.
We see that you have already assisted by a member of our leadership team! If you should have any questions at all, please do not hesitate to reach out!
Reviewed Feb. 4, 2019
I have gotten BarkBox for a year. No problem. Then recently my chihuahua started throwing up blood and coming out of the other end as well causing me to have to spend hundreds at the vet. I just want other people to know that these treats could really cause a problem with their pets!
Hi there, Lauren!
First, we are so sorry that you and Scarlett had to expereince this. Being fellow pup parents, we know how incredibly scary and helpless it feels when your pup is not feeling well. We hope that she is feeling better! We absolutely want to make sure that the two of you are completely taken care of. We are going to have someone personally reach out via email in order to do so! Please give your little girl some belly rubs from us. And if you should need anything in the meantime, please do not hesitate to reach out!
Reviewed Feb. 4, 2019
I had Cancelled my subscription and was charged again the next month. The treats were great but the toys fell apart immediately even though I had requested sturdy rubber toys that wasn't what I received. I spoke with someone on a Sunday regarding getting charged again. I was told I could go no commitment and then cancel. The next morning I was charged for another box. Very frustrated!
Hi there, Judy! Thank you so much for reaching out and letting us know about this experience. We are so sorry for the frustration and want to do what we can to help! It looks like you have two active accounts, both of which were signed up using one of our awesome promotions! One account with our $5 first box promotion and the other with our free extra toy promotion. Both accounts do appear to be our Classic BarkBox, which will contain all plush toys.
Those promotions were only valid if you chose to opt into our longer 6 or 12-month commitment lengths and were not applicable to a 1-month subscription. We do have the option for a 1-month subscription which allows you to cancel your renewal at any time, stopping those boxes.
We definitely want to make sure that you, Riley, and Ellie are completely taken care of though! So we will be reaching out personally to make sure this is done :)
If you should have any questions in the meantime, please feel free to reach out!
Reviewed Jan. 30, 2019
I have to say, I used to get subscription boxes for myself but I stopped and got this one for my pup instead. When that brown box is delivered, my dog always knows - he jumps, play bows, runs around in circles, bops it with his nose, just generally gets extremely excited! Did I mention he's 65lbs? HAHAHA. It's like he's a puppy again! His dad and I open the lid but he goes through it like a maniac after that. He tries out all the toys then demands each treat. He seems to adore the squirrel character toys. He destroys other pretty quickly but keeps the squirrels for soft play! I am so glad I got this box for him. Seeing pure joy like that every month is awesome. Thank you, BarkBox!
Hi Sara,
Awww! That is absolutely adorable. We're are thrilled to hear that Roscoe is loving his goodies so much each month. We love spoiling him! We do have a free more durable plush option, i've gone ahead and marked that for you. This should help the non-squirrel toys last a little longer during playtime.
Please don't ever hesitate to reach out if there's anything we can do!
Reviewed Jan. 30, 2019
Our dog Winnie is a senior Jack Russell mix, rescued a few years ago. We tend to spoil him since we feel he did not have a good past living arrangement and ended up in a shelter for some time. Since he now lives with us, I tend to spoil him. I do not think Winnie was ever offered toys to entertain him. He likes chews and his treats. I was introduced to BarkBox by my dtr and decided to give it a try.
Winnie received his first box this week. He showed interest in the unopened box once I put it on the floor, not sure if he could smell the contents. Upon opening we removed the 3 toys and 2 treat bags and one chew. He immediately showed interest in chew. The toys I had originally indicated dog size as Medium but tended to be too big in size. I emailed customer service telling them the toys appeared too big for Winnie. She agreed that A Jack Russell would probably enjoy a smaller toys and offered to change Winnie’s future boxes to small dog size and to my surprise said she was sending Winnie a replacement in a smaller size and his future boxes would be in the small dog size. I was blown away at how BarkBox guarantees making our pets satisfied every month. Looking forward to his next box in February. Thank you BarkBox for making Winnie feel special.
Hi Candice!
That story is too sweet. Winnie is so lucky to have you as her mom! We're so happy to hear that she is loving the goodies, and we hope the replacement is a huge hit as well. We are dedicated to ensuring your pup is satisfied each month.
We hope she's excited for all of the fun we have to come. Take care!
Reviewed Jan. 26, 2019
I had to say goodbye recently to my beloved 16-year-old Rosie, leaving me with a broken heart and so much empty space in my life. I had several months left on my BarkBox subscription and let them know that whatever they could do would be appreciated. The response was immediate and amazing. Amy from the Pet Loss team wrote a lengthy, compassionate and empathetic message to me. She released me without question from the rest of my subscription and more importantly, offered sympathy and understanding. This company has an incredible, genuine connection to its customers and their pets. I loved the BarkBox packages and Rosie did too. If I get another dog, BarkBox will be ordered the very first week. Thank you to BarkBox, Amy and the whole team. Good job, all.
Hi Ellen,
We are so sorry for your loss. Rosie was so lucky to have you to love and spoil her. We're so happy she enjoyed her barkboxes each month. You will be in our thoughts during this tough time. If you do decide to get another dog, we would be happy to spoil them just like we did Rosie.
Take care!
Reviewed Jan. 25, 2019
My dogs love BarkBox. The toys are fun and they generally love the snacks. I am not sure who is more excited, me or them when the BarkBox arrives. The monthly themes are a hoot! They love the Viking ship this month.
Hi Susan,
We're thrilled to hear Mia, Luna and Grace and you have been loving their goodies each month. We hope they're all excited for all of the fun themes and surprises we have to come.
If there's ever anything we can do to help, don't hesitate to reach out!
Reviewed Jan. 23, 2019
I would say, yes, I recommend (and have) the Bark Box to friends and family and anyone thinking about utilizing his service. I have a 5 pound and a 64 pound dog and they both adore the boxes. I have even contacted them when the dogs did not play with one of the toys and was sent a replacement! The customer service is great and now I don’t have to buy treats and even have extra to give if I need a “dog present” so the is extremely worth the price each month. Oh, and the creativity that goes into the boxes is astounding! The toys and treats are themed and I’ve even received bandanas costumes for my pets. It’s quite adorable.
Hi Wendi,
We're so happy to hear that Stella Mae is loving her goodies each month. Does she have a favorite toy? We are so excited for her to see the fun themes and surprises we have to come.
Take care!
Reviewed Jan. 19, 2019
It didn't take long for our Westie (JJ) to learn he has a BarkBox coming every month. He knows the sound of the delivery truck coming down the road - and gets so excited when they deliver 'his' box to the front porch. He is an aggressive chewer, so I thank you very much for adjusting his BarkBox to meet those needs. We are 100% satisfied. You are the greatest!
Hi Shirley,
We are thrilled to hear that JJ is loving his barkbox each month! We love spoiling him. That is SO cute that he knows when the box is coming, what a smart pup! We would LOVE to see any pictures of him enjoying his goodies. You can share them with us on social media!
Don't hesitate to reach out if there's ever anything we can do for you and your special pup!
Reviewed Jan. 18, 2019
Our experience started out well. They customized our box to receive no treats as the treats made the dogs sick. Beware. Box originally came with 2 treat bags, 2 toys and a chew. We were also in the extra toy club which cost extra that was 6 items. We were receiving 5 toys per month. We have had issues with toy quality and toy size, which at the beginning were remedied quickly and kindly. Now toward the end of our subscription we receive 4 toys per month and poor service. Company claims 4 toys is equal to 3 toys, 2 bags of treats and chew? Not willing to send 2 missing toys to keep 2 subscribers. I will be cancelling my service and looking at other options as it seems like their customer service team is not what it used to be. Just got a sorry for any confusion. Confusion? I've been a subscriber for a year, there was no confusion just disappointment.
Hi there, Jessie! Thank you for reaching out and bringing this experience to our attention. We are truly sorry that the end of your subscription has not been the stellar experience you and Angus are used to. This is definitely not what we want! Our goal is to continue to make Angus' tail wag indefinitely. We are going to have someone take a look at your account and reach out personally to make sure that you guys are taken care of moving forward. If you should have any questions at all, please don't hesitate to reach out to us!
Reviewed Jan. 18, 2019
We started out with a box that my son sent the girls as a hurricane preparedness box when Hurricane Florence was due to come in. It was an awesome idea for 2 dogs that were going to be housebound because of all the rain. We got the box and within the first half hour of supervised play the squeaker was done in the first toy. I do not allow them to chew on or destroy any toys so this was simple squeaking being done with the toy and playing a little fetch with her etc. There was no harsh play period.
I bought a subscription to benefit a local rescue and unfortunately this has happened every month with at least one toy and most often the second toys squeaker is done within a day or two later. None of the material on the outside is torn however you can hear the squeaker rattle around inside the toys. POOR QUALITY SQUEAKERS! The ones that have the small squeak in them are crushed inside after a few play sessions of squeaking. I have brought this up to them in emails and they have sent the exact same toy replacements and mentioned sending them the more expensive box (me paying the difference) for power chewers. They are not power chewers.
The K-9 tuff squeak toys last just fine. They are NOT allowed to chew on these toys. They have Nylabone Souper Bones for that purpose. We just like the idea of these boxes because the girls love getting something in the mail. When the squeak is gone, she still keeps trying to squeak them and is very disappointed. I have asked several times to cancel my subscription and they detour it every time and send another toy that doesn't last again. They do not have quality squeak toys period.
Hi there, Laura! Thank you so much for reaching out and letting us know about your experience with our boxes. We absolutely understand your frustration. No pup-parent wants there pups to only be able to play with their toy for a short time! This is why we have our Scout's Honor guarantee! It is our promise that if a toy gives out too soon, we will get a new one out, no question! It does sound like Izzie and Rosie could benefit from a little tailoring to their box, though. We are going to reach out personally to see if we can make this a better experience for your girls! If you should any questions in the meantime, please don't hesitate to reach out to us.
Original Review: Jan. 16, 2019
BEWARE BEWARE! You will sign up thinking you are gifting a "12 month subscription". True, but it will auto-renew indefinitely and you will NOT get the courtesy of being notified at renewal time. You are told that you can "cancel at any time" but you will still be stuck paying all year until the next renewal cycle. Great business model! You cannot cancel, but "we may alter, suspend, or discontinue this Website or the Services in whole or in part, at any time and for any reason, without notice." I went to the trouble of cancelling my credit card, so I will get to see if that works! At least the product was good quality, but kind of pricey.
Hi there, Jim!
Thank you so much for reaching out and bringing your expereince to our attention. We sincerely apologize that the auto-renewal caught you guys off guard. This is absolutely not our intention. We are a subscription service that auto-renews at the end of each commitment period, much like a magazine, in order to provide a seamless transition for those pup parents that decide to stay a bit longer!
Not to worry, we can definitely get you all taken care of. We will be reaching out personally in order to make sure you, Daisy, and Gidget are all set moving forward. If you have any questions in the meantime, please don't hesitate to reach out to us.
Reviewed Jan. 15, 2019
I thought this was a great concept and ordered it for my Goldendoodle for Christmas! I could not order through the website because I have Internet Explorer which I apparently, is not compatible with this site and called to place my order. I was talked into a six-month supply and was never told I couldn’t cancel. I never thought I would cancel; However, my dog did not pay any attention to the toys and had issues with digesting the treats. This company will not let a dissatisfied customer out of the 6-month commitment I didn’t even know I made. That was not communicated to me. They now want to “tailor the box” with treats and toys he might like. It’s how this was portrayed that leaves a bad impression. Based on my experience, I would never recommend this business. You shouldn’t force consumers to continue to do business with you if they are not satisfied. It’s not about the money here. It’s about the fact that my dog didn’t like anything they are sending.
Hi there, Laura!
Thank you so much for taking the time to reach out and bring this to our attention. The intention is absolutely never to make you feel stuck with something that is just not working for Teddy. With our many options to customize the box to fit so many needs, our first response is to see what we can do to fix it! Not to worry - we are going to reach out to you personally to make sure you and Teddy are all taken care of! If you should need anything in the meantime, please don't hesitate to reach out to us.
Reviewed Jan. 14, 2019
We love BarkBox! Even though our dog totally destroys the toys when he gets them it is so much fun to open the box with him every month! He knows that what is in the box is for him. Or he thinks all boxes are for him...
Hi Alice!
Thank you so much for the feedback! We're so happy to hear that Bodie has been loving the boxes. I'm convinced dogs know their Barkbox is just for them! I do want to let you know that we do have options for more durability if you would like play time to last a little longer each month.
We have our free more durable plush option, which will still include the same fun plush toys but they are made to be a little stronger with less stuffing and more "spiky ball' type cores. I have gone ahead and marked this option for you!
We also have our Super Chewer barkbox that includes tough rubber toys, and NEVER any plush. If you are interested in learning more about Super Chewer just let us know. We hope to find the perfect option for Bodie. We love spoiling him!
Don't hesitate to reach out, have a fantastic day!
Reviewed Jan. 14, 2019
Updated on 01/15/2019: Hey BarkBox, did that follow-up with your service representative and as expected, you guys just reassured me of my charges to continue until my subscription service ends at the end of March. No, this is not a fix. That was the last patience I had with your service. I exited the chat immediately and will warn everyone I know about this service and how it treats innocent buyers. Ridiculous how they try to trap you in subscriptions you unknowingly entered. How disgusting.
Original Review: I've literally never had the worst service that seemed so strangely upbeat and friendly while frustrating the heck out of me at the same time! Also, when I tried to get a transcript of the conversation, the messenger lies and says it was sent to my email and had not. I did a partnership offer promoted to me through Swagbucks (a service that allows you to earn points for gift cards) and was told I old had to spend $22 to receive $40 worth of points. Only $22. ONLY 22 DOLLARS. I somehow was locked into a 6-12 monthly auto-renewing subscription for stupid dog boxes and I couldn't be any angrier.
NO FINE PRINT stating such as I was repeatedly told by an upbeat annoying customer representative that countlessly kept asking me about my dog and happy she'd be by me shoving another box in her fluffy face to get her tail wagging another month with BARKBOX'S GOODIES THAT ARE EXPENSIVE AND PUTTING ME INTO FINANCIAL DEBT. Am I being dramatic? Well I tried canceling to avoid this nonsense and you know they said to me that I agreed to a commitment and therefore they will keep charging me? I don't care if you shortened it from 6-12 months to 3?? Like STOP CHARGING ME.
READ OTHER REVIEWS AND YOU'LL SEE I'M NOT THE ONLY ONE. I know BarkBox will reply to my comment. Ignore the load of crap "Oh we're sorry to hear how crap your experience was with us." They're money hungry as HECK. WHO DOES THIS TO THEIR CUSTOMERS? I wish I could sue but it's just a damn box and I'm just going to cancel my cards because this is crazy. What the heck guys. Just get your doggie toys elsewhere people. Please save you and your pup the trouble. You know what my doggie wants BarkBox? For you to give their owner a refund so the doggie can eat and not watch their owner go mad. Wow, this is unbelievable.
Hi Ashley,
Thank you for reaching out and letting us know about this situation. I'm extremely sorry that this is the experience you and Sofie have had. I completely understand your frustration with the commitment, and I will be sure to get this fixed for you today. We would never want to intentionally put you into financial debt. I will be private messaging you, I look forward to hearing back. Take care and have a great week.
Reviewed Jan. 11, 2019
Turned auto-renew off on my subscription and sent an email to see about canceling my remaining two boxes due to financial reasons. At first, they offered discounted boxes and other subscription options not listed on their site (like month-to-month or bi-monthly, both at a reduced rate). I said it still wouldn't work and then received an email stating (IN BOLD) I needed to keep my commitment; I would still be billed at the higher monthly rate of the original subscription but could donate the boxes if I didn't want to receive them. Which defeats the purpose!
I get that I signed up for a year, but it's just plain poor customer service to not have an avenue for people to get out of it for legitimate reasons. To top that off, my dog hates the bagged treats (which just end up in the trash) and only plays with a couple balls she received many boxes ago - the rest of the toys she could care less about. I don't recommend this subscription until they figure out a better structure and more flexible options for customers!
Hi Gena,
Thank you so much for reaching out, and letting us know about the experience you have had. I've very sorry to hear you have not had a perfect experience with us. First, I do see you mentioned Roxy has not loved all of the items she has received. We do have the option to tailor the Barkbox to include less treats and more chews or toys and exclude certain ingredients. We also have the classic box option, if she would prefer plush toys over the super chewer. We work very hard to find the perfect assortment for each and every pup.
Our #1 goal is finding the best option for you and your pup. Although this subscription may not work out for you in the long run to complete your 12 month commitment, we are willing to work with you to shorten it by switching to a no commitment plan and only receiving one more box. Please don't hesitate to reach out to us, we want to find the best option for you.
I hope you and Roxy have a fantastic week!
Reviewed Jan. 7, 2019
We love our Bark Box. Cotton and Bella both love it all. We just wish that things could be a little tougher to tear up. The tear them up as soon as they get them. Hopefully you can help! They love the treats and are always begging for more! But everything else is great! Thank you!
Hi Holly!
We're so happy to hear Cotton and Bella have been loving their barkboxes! Do they have a favorite theme so far? I do want to let you know that we do have options for more durability, we would be happy to help you with that and make play time last even longer! Please email us at lindz@barkbox.com, and we can get that all set for your special pups.
Give them both a treat from me, and have a fantastic week. We look forward to hearing from you!
Reviewed Jan. 6, 2019
I ordered the special Christmas BarkBox for my dog as I do every Christmas. The BarkBox I received had nothing to do with Christmas and was not the BarkBox I ordered in early December. I contacted Customer Service and was told they would credit my account so I could purchase a “Christmas item.” There were no items for my dog’s small size. I wrote again telling them this and that I don’t want any item that is too large for my dog and I requested a refund for the incorrect BarkBox sent to me. I then received an email stating a new BarkBox would be delivered to me. Of course, I expected to receive the correct BarkBox I had already ordered.
Today I received an email stating BarkBox is charging me ONCE AGAIN $31.34 instead of crediting me that amount. At this point I do not want to engage in any business with Barkbox. I have requested a credit of BOTH the charges made to me totaling $62.68. I have not received any reply. Please BEWARE of this company. Do not give them any credit, debit or PayPal information. This is a scam.
Hi there, Kathy! Thank you so much for taking the time to bring this to our attention. Please know that this experience is not the norm here at BARK and our one and only goal is to make sure that you and Lola are completely taken care of. First, we want to apologize that Lola did not get the Christmas goodies she was expecting. We try to steer away from any specific holidays in an effort to foster an inclusive culture! We did partner with the movie, The Grinch, this November, which was a very holiday-centric box. For December, we went wit ha more "warm and cozy" feel for our theme! We truly are sorry that this was a disappointment and definitely did not want this to be Lola's experience. It does look like one of our team members actually has one of those Grinch holiday boxes on the way and it should be delivered by January 10th! We will reach out privately to provide you with that tracking information.
We also want to apologize for the renewal catching you off guard! All of our subscriptions do auto-renew in an effort to make it smooth and painless for those pup-parents that want to continue. We do try our best to make this apparent upon sign up but can understand how it can be missed. We will be personally reaching out to make sure that you and Lola are completely taken care of moving forward!
Please do not hesitate to reach out to Lindz@barkbox.com is there is absolutely anything else we can help with!
Original Review: Jan. 5, 2019
I had seen ads and thought Bark Box might be good for my dogs. Ordered a Chewer box and it was 100% not good or right for them. Grinch themed, easy to destroy, and I gave it away. I cancelled via email. Oh wait, here comes another box. Give it away and think maybe they are behind. Fine. This morning, I see a notice for a 3rd box, so I contact customer service chat this time and they appear to avoid cancelling no matter what. They are trained in denial and redirect. Get through two people and use the term "cancel" at least 12 times. Nothing works. Finally, they tell me I cannot cancel and they are sorry I did not read the terms. Regardless, if I don't like a product from the first box, they should have let me go as I cancelled immediately. Instead, I am a hostage. Terrible. Terrible business model. No other subscription does this model, save for ProActive 10 years ago.
Hi there, Jennifer! Thank you so much for reaching out and bringing this to our attention. Our primary goal here is to always to try and find ways to spoil every dog in the world. Our aim is to never deny your request, more so to determine what we could do better to make your pup happy! We are going to have one of our members of leadership reach out personally, so keep an eye on your inbox. We hope to be able to earn your trust back and make sure you and your pup are fully taken care of! If you should need anything in the meantime, please don't hesitate to reach out to Lindz@barkbox.com!
Reviewed Jan. 5, 2019
First off, let me say that BarkBox' items are excellent. My 15 year old asked if he could get a 6 month subscription for our dog (after we had purchased for several months and liked their products) and I said yes. Little did either of us know that he had signed us up for a commitment that self-renewed and that apparently you cannot get out of without canceling in advance - which is a little difficult if you had no idea that you were being obligated to a self-renewing term.
I wrote to ask for a cancellation and they offered a nice month to month option which I would have accepted (it required no self-renewing commitment) but almost the last line of the email said I was however stuck with the 6 month renewal first. I wrote back - and they did not. They can be as cute as they want in their emails, but my doggie isn't paying $150 for a 6 month subscription - I am! And, we're being penalized for having signed up for six months, because apparently if we had only signed up for 3 months, it would have only self-renewed for 3 months. What a way to treat good customers! What a thank you for almost a year's worth of business!
I have no intention of accepting the next box they send, and I have disputed the payment - so rather than simply canceling my order, and keeping a happy customer under a different plan, they will now apparently be sending out a box that I will reject and will get sent back to them (wasting their time and resources and mine), and whereas I used to encourage my friends and relatives to buy from BarkBox, I now will not do so - rather the opposite - I will talk about how all they really care about is grabbing money from their customers, not resolving legitimate problems.
Hi there, Catherine! First, thank you so much for bringing this experience to our attention. We absolutely appreciate all of the feedback you have provided! It sounds like there may have been a slight miscommunication on our end. We would never hold you to that 6-month commitment after offering to switch your plan to that special no commitment plan! We always just want to find the best possible way to continue spoiling that special pup in your life!
It sounds like your son and Winnie are very close and we are so glad that he chose us to help spoil her! Please let them both know that we have you guys all taken care of and a special little surprise on the way as well ;D
If there is absolutely anything else we can help with, please do not hesitate to reach out to Lindz@barkbox.com!
Reviewed Jan. 5, 2019
Absolutely love this box for my babies!! They get so excited for it and the quality is so great, especially for having big dogs that love their toys!! And by the time the month is over, the treats run out! So thank you!
Hi Lindsey,
We're so happy that your pups are loving the goodies each month. We absolutely love spoiling them! We have so many fun themes and surprises to come.
Thanks for being in our pack!
Reviewed Jan. 5, 2019
My Sadie LOVES getting her monthly box! She knows it’s her box when it arrives! Anytime I’ve had an issue with a damaged or missing box, a toy not liked, no questions asked, 100% replaced or changed! Fully recommend to any pet owner! Love, love, love BarkBox!!
Hi Amanda,
We're so happy that Sadie has been loving her goodies each month. We're so thankful to have you in our pack. We hope she loves all of the fun themes and surprises we have to come!
Original Review: Jan. 4, 2019
I subscribed to BarkBox in Oct 2017 at a price of $21 USD. In Nov 2018 the price increased to $30 USD which is a significant jump especially in Canadian dollars. However because I initially subscribed to a 12 month plan although I have cancelled my BarkBox subscription, I am now stuck with the exorbitant amount for 12 months. I do not recommend subscribing to BarkBox.
Hi there, Katherine! First, thank you so much for reaching out and letting us know about your experience with us. We truly do apologize for the price increase surprise. This was absolutely not our intention. After taking a look at Archie's account, it looks like you guys signed up with a Free Extra Toy promotion, which is only applicable for the first 12-month commitment. This is why that price went up when your plan renewed. We do try to make this clear, but absolutely understand it can be missed. In an effort to make this up to you, we have gone ahead and made that extra toy absolutely free from now on, no matter how long you stick around! In addition, we have gone ahead and made February on us and switched Archie to a NO commitment plan starting in March! This means Archie's February box will be absolutely free and you will not have to worry about a charge until March! We really hope that Archie has been loving the boxes so far. Please don't hesitate to reach out to Lindz@barkbox.com if we can improve his BarkBox Day at all! :)
Reviewed Jan. 4, 2019
My labrador Mila, has had BarkBoxes coming her way since the first month we brought her home. She is now 4 years old and still loves them! The treats are great and the only ones she gets besides fruits or veggies. Mila loves the toys, but tends to destroy the stuffed ones within a month or two, other than that, great job BarkBox!
Hi Jessica!
Thank you for the valuable feedback! We're so happy to hear that Mila has been loving the boxes and that she has grown up receiving them. We love spoiling her!
I did want to let you know that we have options for more durability. I do see Mila is already receiving our free more durable option. I hope this is helping the life of those toys! We also have our Super Chewer Barkbox that includes tough plush free, rubber toys! If you would be interested in learning more about Super Chewer please let us know. We always want to ensure Mila is having the best BarkBox day every month!
Take care!
Reviewed Jan. 4, 2019
My two english bulldogs, Penny and Vader, love getting their box every month. Those two tear apart the toys every time they get a chance. The “Grinch” toy did not last long in my house. But they loved playing with it. They also both love the treats. I love how healthy they are especially since my dogs are prone to have weight issues.
Hi Kayla!
We're so happy to hear that Penny and Vader are loving their goodies each month. We love spoiling them, and I'm glad to hear the treats are perfect for them.
I do see your pack is already receiving the more durable plush toys, I hope those have been holding up a little better. We also have our Super Chewer Barkbox that includes tough fluff- free toys. If you would like to learn more about Super Chewer, let us know. We want to ensure every box is absolutely perfect for Penny and Vader.
Give your pack lots of love from us. Take care & have a fantastic day!
Reviewed Jan. 3, 2019
Mosby ADORES his BarkBoxes. He knows what they are as soon as they come into the house. I normally hide them until we can all sit together to watch him open them. He's quite adept at getting the box open all on his own. The chew treats are his favorite!
Hi Hope!
We're so happy to hear Mosby is loving his BarkBox each month. We love spoiling him! It truly is fun to open for the whole family. Does he have a favorite toy?
If there's ever anything we can do for you and Mosby to ensure the box is 100% perfect each month please let us know. We're always happy to help!
Take care & have a fantastic day!
Reviewed Jan. 2, 2019
I'm so glad I have gotten Barkbox... We have 4 little ones, and they all pretty much know the box when they see it, and can't wait for the toys and treats! I will continue to receive them and recommend them to my friends. Please keep up the good work with the toy selection and themes.
Hi Pamella!
We're so happy to hear that your whole pack is loving the BarkBox each month! We absolutely love spoiling them. What kind of pups are they? Do they have any favorites? If you have any Barkbox Day pictures we always love to see them. You can email them to lindz@barkbox.com.
If there's ever anything we can do to ensure they are always having the best BarkBox day ever please don't hesitate to reach out! Take care & have a fantastic day!
Reviewed Jan. 2, 2019
We really enjoy our BarkBox. We needed stronger toys and they accommodated us at no extra cost. They only improvement I could suggest is being able to ask for small and large treats. We have one small dog and one med sized but always get small treats. It works, but it would be better if one of the bags were large.
Hi Cindy,
Thank you so much for your kind words and feedback! We are always working to improve and ensure the box is perfect for all pups each month. We hope the new tougher toys are a big hit!
Thanks for being in our pack!
Reviewed Jan. 1, 2019
BarkBox is wonderful. My little Oscar loves receiving his box. The toys are well made and the treats are of good quality. The only thing that would be better is the option for diet treats of the same quality and grain free.
Hi Amy!
Thank you so much for your valuable feedback. We're so happy to hear Oscar has been loving the boxes each month. I do see we have customized your box to include only grain free treats. I hope this has been the perfect fit! We can also customize for low calorie and low fat as well. We're always happy to help ensure the box is perfect for Oscar!
Give him lots of love and belly scratches from us. Take care & have a great day!
Reviewed Jan. 1, 2019
We have had our BarkBox subscription for over a year, and we love it! We have many friends who subscribe, and also love it! And if there's ever a need to contact customer service, they are always quick to respond, and happy to help!
Hi Robin!
We're so happy to hear that GusGus has been loving his boxes each month. We absolutely love spoiling him! Does he have a favorite toy? We would love to see any pictures of him enjoying his goodies each month. You can send those to us at lindz@barkbox.com.
If there's ever anything we can do, please don't hesitate to reach out. We always want to ensure the box is perfect for GusGus each month!
Take care and have a fantastic day!
Reviewed Dec. 31, 2018
My boys Neo and Buster and I love BarkBox. It is the best place to get treats and toys. My boys and their friends who visit them have a lot of fun with the toys and find it hard to destroy them. As you can see they can hardly wait for their BarkBox to arrive.
Hi Toby!
We are so happy to hear that Neo and Buster have been loving their goodies each month. It sounds like your pups and their friends have a blast playing with the toys.We absolutely love spoiling them each month!
If there's ever anything we can do to help, please don't hesitate to reach out. We always want to ensure the boxes are 100% perfect for your pack each month.
Take care and have a fantastic day!
Reviewed Dec. 31, 2018
My dogs love BarkBox. The toys and treats have always been a hit. Toys are durable and last a long time. (Still have some from over a year ago) My dogs know when it's Barkbox time. I guess they can sense it.
Hi Michael!
We are so happy to hear that Mia & Phin have been absolutely loving their goodies each month. Do they have any favorite toys? I know my pup has one he carries around everywhere!
I think the pups know when their box is coming, maybe they can smell the yummy treats! If there's ever anything we can do, please don't hesitate to reach out. We always want to ensure the box is perfect.
Take care and have a great day!
Reviewed Dec. 31, 2018
We have had nothing but great customer service from BarkBox. I have recommended to a few friends, and those that have joined are enjoying it also. Joey gets very excited when his BarkBox arrives every month. He shivers with anticipation.
Hi Sandra,
We're so happy to hear that Joey is loving his goodies each month! Thank you so much for telling your friends, we also think every pup in the world deserves a barkbox each month. Does Joey have any favorite toys? We would love to see any barkbox day pictures. You can email them to us at lindz@barkbox.com.
Thanks for being in our pack! Take care and have a fantastic day!
Reviewed Dec. 31, 2018
Love all the items that we get each month. The dogs love it too and I am pretty sure they recognize the box when it's delivered. Also the customer service is fantastic, any issues we have ever had were resolved quickly and easily. I highly recommend BarkBox.
Hi Sarah,
Thank you for your valuable feedback! We're so happy to hear that Madison has been loving her goodies each month. I swear the pups know when the box has arrived.. maybe it's the yummy treats inside! We are so thankful to have you and your special pup in our pack.
If there's ever anything we can do to ensure the barkbox is perfect each month, please don't hesitate to reach out. Take care and have a fantastic day!
Reviewed Dec. 31, 2018
I've had my BarkBox subscription for more than a year now and my dog, Peter, cannot get enough of it! He gets excited every time I bring the box in after delivery. I like how each box has a different theme and everything in the box relates to whatever the theme is for that month. The treats never gave Peter any digestive problems and I'm always pleased at the amount of treats we receive each month. The toys are what Peter enjoys because they are durable and some of them even contain another toy within it. Overall, BarkBox is something that makes Peter happy and I would highly recommend it to all my friends and family members who have dogs.
Hi Sheena!
Thank you so much for your valuable feedback! We are thrilled to hear that Peter has been loving his goodies each month. We absolutely love spoiling him, and we have so many fun themes and surprises to come.
If there's ever anything we can do to make Peter's barkbox day even better don't hesitate to reach out. We're always happy to help. Take care and have a fantastic week!
Reviewed Dec. 30, 2018
Sunny and I loooove our Barkboxes! Great toys and great treats. His favorite this month was the little Nutcracker toy, it's so cute and the perfect size for playing. We are so excited each month to see what fun arrives! Thank you!
Hi Amy,
We're so happy to hear that Sunny has been loving his barkboxes. I hope each month is a perfect fit for your special pup. We absolutely love spoiling him! Which theme is his favorite so far? My pup LOVED the Grinch box!
If there's ever anything we can do to help, please don't hesitate to reach out. We want to ensure every box is perfect for Sunny.
Take care and have a fantastic week!
Reviewed Dec. 30, 2018
Very accurate and dependable and always sends treats according to the limitations or restrictions we have filled out. The toys stand up to the strength of a pit bull. I never have to worry about getting to the store. My pet is taken care of with service right to our front door!
Hi Jackie!
We're so happy to hear the goodies have been perfect for your sweet Vizio each month. Does he have a favorite theme so far? My pup Ralphie absolutely LOVED the Grinch box!
If there's ever anything we can do to help, don't hesitate to reach out. Take care and give Vizio lots of belly rubs from us!
Reviewed Dec. 30, 2018
We (my dog Finn and I) look forward to getting our BarkBox every month!!! It is always exciting to see what we get!!! This last one had a Cardinal ball in it that Finn LOVES more than anything!!! I need to see if I can find more. It is always a huge hit with everything in the box!! Seriously!!
Hi Janet!
We're so happy to hear that Finn has been loving the goodies each month. Especially the cardinal, that is such a fun toy! We do have that toy on barkshop as well! https://barkshop.com/items/ruby-the-cardinal-large
We love spoiling him, and we hope each box is absolutely perfect. Please don't ever hesitate to reach out if there's anything we can do for you and Finn!
Reviewed Dec. 30, 2018
Jax LOVES his BarkBox and knows it’s for him when it arrives. We love the healthy snack options and my pup adores the squirrels! We like look forward to the themes every month, but the Grinch box was our favorite! We’re raving fans and recommend to pups everywhere!
Hi Kolet,
We're so happy to hear Jax has been loving his barkbox each month! My pup Ralphie went nuts over the Grinch box too, so much fun! There's so many more fun themes and surprises to come, I hope Jax loves them all!
Please don't ever hesitate to reach out if there's anything we can do for you and Jax. Have a great day!
Reviewed Dec. 30, 2018
I have referred several people because we get so much joy out of our boxes. The girls know it is their box when it comes and prance around the house showing off their toys. As always, I appreciate the themes. My favorite is when they correspond to the holidays. My only complaint comes with the chews, they could be bigger. I own labs so they are more of a treat than a chew. Keep doing what you’re doing. We plan to continue to be members!
Hi Nikki!
Thank you so much for your valuable feedback! We're so happy to hear that your girls are loving the boxes each month. We actually can tailor your box to larger, longer lasting chews. I will go ahead and get that all set for you. If you would ever like to make any changes to your preferences, just let us know and we're always happy to help.
Give your pups lots of belly rubs from us, we are so excited for them to see what we have in store for future boxes!
Reviewed Dec. 30, 2018
Barkbox has made my dog and myself happy each month. They have creative, high-quality toys and snacks each month. My only recommendation is that we could customize what we prefer in each box, such as a pick your 5 (any combination of treats, toys, and chews) to meet each dog's needs. I would also like to make one toy a super chewer toy while making the other a regular toy.
Hi Hope,
Thank you so much for your valuable feedback! We're so happy to hear that Laila has been loving the goodies each month. I wanted to let you know that we do have customization options! We can do a mix of super chewer and classic toys, tailor for certain types of toys and treats, and so much more. We would be happy to help you tailor the perfect BarkBox for Laila!
We look forward from hearing from you, and we hope to make every barkbox perfect for your pup. Take care!
Reviewed Dec. 30, 2018
I was looking for something new and fun in my life that did not cost much! Our family got sooo much enjoyment from your wonderfully uplifting silly boxes each month. Our 2 puppers loved them! One destroys toys the other cuddles them. It was perfect for both of them. In addition I'm sure we are disease free now because we no longer fear throwing old toys away that are gross and slobbery??? Mom says she is taking a break due to budget blah blah and that I'm spoiled. She promises she will be back soon. She says the treats alone are worth the value!
Hi Lisa,
We're so thrilled to hear that Barkbox has been so much fun for your family! We absolutely love spoiling them each month.We do have a free more durable plush option to help with the toy destroyer, we would be happy to get that set up for you. We also have an every other month plan that is great for a budget. We want to ensure every box is perfect for your special pups!
Please don't hesitate to reach out, we're happy to help in any way. Take care!
Reviewed Dec. 29, 2018
My dogs (Jake and Fred) absolutely love getting their box in the mail. Everything in it is excellent quality and good selection. I love the humorous wrapping paper, the box itself and the clever games, etc that are in each box. I have been getting them for over a year and have NEVER been disappointed. The dogs love it all too. It makes them happy, smiley and wiggly for days. Keep up the great work. I recommend bark box to everyone I know. Thank You, Thank You, Thank You!!!
Hi Leigh!
We are so thrilled to hear that the barkbox has been such a hit for Jake and Fred. We love bringing them so much joy each month. Do they have any favorite toys? We would LOVE to see any #barkboxday pictures of them enjoying their goodies. You can always send those to us at lindz@barkbox.com, or on social media!
We are so thankful to have your pups in our pack. If there's ever anything we can do, please don't hesitate to reach out. Take care and have a great day!
Reviewed Dec. 29, 2018
Our dog Buddy loves it when we show him he got a BarkBox! His favorite part is the treats. All of the toys are great quality. We have puppies that come over to play and those toys hold up so well! Fun for our Fur baby to open!
Thank you for your kind review! We're so happy that Buddy and his puppy friends are loving the toys. We would love to see any #barkboxday pictures you would like to share on social media.
Thanks for being in our pack!
Reviewed Dec. 29, 2018
I would give 5 stars for the regular BarkBox. The toys are amazing as are the treats. The super chewer box I would give 1 star. Not enough variety of toys. My dog does not like rubber chew toys except the treat dispenser and my son’s dog chews up rubber toys like tissue paper. I wouldn’t be surprised if he could chew thru a Buick. So I canceled my subscription because the super chewer toys did not meet our needs.
Many months both toys were rubber. When I called for a replacement because the rubber toy was destroyed in matter of minutes the replacement toy was another rubber toy. If the super chewer box could be customized by what toys do not last I would consider getting another subscription. As it stands now I am looking at getting a Bullymake subscription as they mix up the toys in each month and mix up each box with different type of toys. I changed the last box in my subscription from a super chewer 50 pound dog to a regular box for a 20 pound dog to give to my Shih Tzu. And even that box the toys were wrong and were too big for a small dog. I hated having to cancel as my dogs love the treats and my lab loved getting toys but I need toys more than treats and if the toys are not appropriate for her it doesn’t do me any good.
Hi Holly,
Thank you so much for your feedback. It is so helpful for us. We are working hard each month to add variety to the super chewer toys, and we actually will have customization options coming soon! We completely understand that pups want variety and different types of toys, along with the strong durability. We are always happy to work with you to find the best option for your special pups.
We hope this will be a better fit once we do have customization options. Take care!
Reviewed Dec. 29, 2018
The delivery is fun and exciting for my little guy! I've talked my daughter into enrolling for her pup too. I would tell anyone who is thinking about it to do it. Toys are not only cute but durable and treats are healthy!
Hi Bonnie!
We're so happy to hear that Porter has been loving the goodies each month. We are so thankful to have you in our pack! Thank you so much for spreading the love as well, we also think every pup deserves a barkbox!
Does Porter have any favorite toys? We have so many fun themes and surprises to come. We also LOVE seeing any #barkboxday pictures! If there's ever anything we can do to help please don't hesitate to reach out.
Take care & have a great day!
Reviewed Dec. 29, 2018
Rosie LOVES squeaky toys. She walks around the apartment squeaking them, or sits on the bed squeaking them. The toys you are sending are the right size for her. Those that are too big for her to carry get destuffed and she then carries around the unstuffed toy. She has a big laundry basket of toys and goes through it several times a day to select just the perfect toy for her mood. The Grinch was her favorite in this last box! She's a beagle so she loves all treats - no complaints with any of those!
Hi Carol!
We're so happy to hear that Rosie has been loving her squeaky toys and treats each month. My pup Ralphie went crazy for the Grinch box too. So much fun! We absolutely love spoiling Rosie, and I hope she's excited for the fun surprises we have to come!
If there's ever anything we can do to help, please don't hesitate to reach out. Have a great day!
Reviewed Dec. 28, 2018
I signed on for another year because my doggie loves the toys and snacks. We know when it is coming and I don't spend my money on cheap toys, the toys they send are amazing, love the themes and packaging too.
HI Liz!
We are so excited to spoil Maximus Ali for another year! Thank you so much for being in our pack. It makes us so happy to know that your pup is loving all of the toys and treats each month. We always want to ensure every box is absolutely perfect!
Please don't hesitate to reach out if there's ever anything we can do! Take care and have a fantastic week!
Reviewed Dec. 28, 2018
My pup loves it. He enjoys the healthy treats and the toys which are creative and fun. I enjoy that the treats are thoughtful. He is a bit pudgy and these do not add to his weight. He recognizes the box when it comes and pulls the toys out on his own.
Hi Wendy!
We're so happy to hear the goodies have been perfect for Odie! We love spoiling him each month. Although it sounds like the treats are working great for you, I did want to let you know that W=we do have options to customize the treats in the box as well!
I hope Odie is excited for all of the fun surprises to come! If there's ever anything we can do to help, please don't hesitate to reach out. Have a fantastic day!
Reviewed Dec. 28, 2018
It's been a very fun and wonderful experience for my pup Milo! It's so much fun watching his reaction when the mailman hands me the box, it's so funny how he knows it's his and what is inside! I save three of my boxes recently for Christmas! He was so happy and excited!
Hi Dawn!
Wow! It sounds like Milo had a super fun Christmas with 3 barkboxes to open! We're so happy to hear he has been loving the goodies so much. We love spoiling him! If there's ever anything we can do to help please don't hesitate to reach out.
Take care and have a great day!
Reviewed Dec. 28, 2018
Toys could be a little tougher for dogs. The toys that come in the box are usually tore up the same day. The dogs love the treats, love the toys, we just need for the toys to be a little more tough. Overall we love our BarkBox.
Hi Justin!
Thank you so much for your valuable feedback. We're so happy to hear that Sammie has been enjoying the goodies. I'm sorry to hear that the toys haven't been lasting too long. We do have options for more durability! I do see that just recently we marked Sammie for our more durable classic box. I hope these toys are a perfect fit. Please keep us updated! We also offer our Super Chewer Barkbox that includes tough plush free toys. Additionally, we are always happy to send replacements when needed.
Please don't hesitate to reach out if there's ever anything we can do. Take care and have a great day!
Reviewed Dec. 28, 2018
I look forward to getting Scout's BarkBox each month. The toys and treats always have a fun, unique theme. I have also given others BarkBoxes as gifts. The only negatives are that my dog does not always like the treats (he's really picky), and I have more toys than I know what to do with because he rarely destroys them. A delivery option of one every 2-3 months would be perfect.
Hi Jared!
Thank you so much for your valuable feedback. We're so happy to hear that Scout has been loving the goodies. I do want to let you know that we can tailor the box to exclude certain ingredients or types of treats. We also have an every other month option, along with customizing the assortment. We are 100% dedicated to ensuring Scout loves his box each month.
We look forward to hearing from you. Take care and have a great day!
Reviewed Dec. 28, 2018
Bailey the wonder dog truly love this month's "BarkBox". It added to her Christmas joy. She was a spoiled pup this year thanks to Bark Inc. Thanks again, oh yeah, also loves her grinchy horn. Which she wore for the day.
Hi Robert!
We're so happy to hear that Bailey absolutely loved her Grinch box. It sounds like she was the perfect "Max" wearing her antler all day. Too cute! I hope every box is just as perfect for Bailey. We want to ensure she is loving every toy and treat! Please don't hesitate to reach out if there's ever anything we can do to help.
Take care and have a great day!
Reviewed Dec. 28, 2018
Both of my Golden’s absolutely adore BarkBox. They love getting new treats every month. The only thing I would change is if owners could have more customization of their box. For example my two dogs love toys but they don’t really like the bones or freeze dried stuff that they could chew on. They’d almost rather another small toy or something else. Other than that my experience with BarkBox has been amazing!
Hi Hannah!
Thank you so much for your valuable feedback. We're so happy to hear your pups have been loving the goodies each month. We love spoiling them! I have great news for you, we can now tailor the barkbox! We can do only toys, or just toys and treats. We completely understand that all pups have their own preferences! We would love to work with you to find the perfect option for your Golden pack!
We hope to hear from you soon, take care!
Reviewed Dec. 28, 2018
I am coming to the end of my 2nd 6-month term and I am sad to say that it will be my last because I believe that the stuffed toys are not being made to last. My dog tears them up within 2-3 weeks of receiving them. So I am disappointed and would rather go to Walmart and buy them toys which will not cost as much for them to be torn up. Also I purchase for LARGE dogs and some of the treats I get are for small dogs and just are not good for large dogs. So I am very DISAPPOINTED and will not be returning and will not recommend your services to my family and friends.
On the bright side the only thing my babies like is tearing the box open when it comes in the mail. I live on a disability salary and it is an expensive treat for my babies but I thought for the Love and Protection they give me I was willing to overlook the price. Just wish the toys were more durable and treats were sent size appropriate. Thank you for giving me the time to give you feedback.
Hi there, Michelle! Thank you so much for taking the time to provide some feedback on Dagger and Patchez's BarkBox Day experience! While no toy is meant to last, we definitely want to make sure that you are getting your money's worth! We are going to personally reach out in order to make sure that you guys are completely taken care of! :D
If you should need absolutely anything in the meantime, please don't hesitate to reach out at Lindz@barkbox.com!
Reviewed Dec. 28, 2018
My dog has loved the BarkBox. She gets so excited every month! However, she doesn’t eat a lot of treats so I would suggest not putting 2 bags of treats in every box. We have like 12 bags that are barely eaten. But other than that it's been wonderful watching her open them.
Hi Allison!
Thank you so much for your feedback. We love spoiling your pup, and I think we have the perfect option for you and Miikah! We can now tailor her barkbox to include less bagged treats, or even none. We can exclude them for awhile until you catch up, and send an extra toy instead. Just let us know what would make her barkbox absolutely perfect each month. We look forward to hearing back from you!
Reviewed Dec. 28, 2018
I absolutely love using BarkBox. My precious babies love and enjoy their toys and treats. Whenever I can I tell other dog parents about BarkBox. The toys are by far the best you can get and the treats are tailored to your dogs needs. You can’t beat the cost, for two toys, two bags of treats and a raw chewy. Can’t go to the store and by all of that for $20.00.
Hi Christy!
We are thrilled to hear Ginger has been loving all of her barkbox goodies. We agree with you, we think all pups deserve a barkbox. Thank you so much for spreading the fun! We are so thankful to have your fur babies in our pack, and I hope they're excited for all of the fun we have to come!
If there's ever anything we can do to help please don't hesitate to reach out! Take care!
Reviewed Dec. 28, 2018
My dog Buddy has been getting the BarkBox for two years now. He LOVES when it arrives in the mail. He can’t wait to see what is in it each month. Buddy especially loves the toys and the beef sticks.
Thanks for being such loyal pack members, Crissy and Buddy! We love spoiling Buddy each month. Does he have any favorite toys?! We hope he's excited for the fun themes to come!
Thanks for being in our pack!
Reviewed Dec. 28, 2018
BarkBox is a phenomenal product. They have successfully connected with the dog thoughts and likes naturally. My dog is enamored each time a delivery comes to the door. It is like she expected it and knew it was for her.
Hi Greg!
We are so happy to hear Vinnie has been loving her barkbox each month. That's our goal, to make her happy! I swear pups know when their box comes, maybe it's the yummy treats!
We are so thankful to have you and Vinnie in our pack. Please don't hesitate to reach out if there's ever anything we can do to help!
Reviewed Dec. 28, 2018
BarkBox has been without doubt the BEST company to deal with. Customer Service is absolutely TOP NOTCH! If you have a concern or question, BarkBox always gets back to you in record time, if they have a question or concern, they reach out to you in record time. This is exemplary customer service and the best proactive caring team I have ever been associated with. BarkBox is easy...you sign up, they remind you you're year is nearly up then you re-sign...it is that easy!. Our pets look forward to the BarkBox arrival each month, it's Christmas each month! The toys match the chew strength of your pet, that is stellar. The treats are top quality, I do not worry about feeding them to our pet.
I love the fact that BarkBox recognizes your pet's birthday with the option of a cake. I accidentally missed my notice, (due to attending a funeral out of state) and was sad about that, but will look for it next year for sure. I love the option (occasionally) to add a toy to your pet's box. This is a stellar idea, with top quality products, that I can count on...
Hi Priscilla!
We are absolutely thrilled to hear that Charlie (and you!) loving the goodies each month. Our #1 goal is ensuring every toy and treat are absolutely perfect for each and every pup. We love spoiling Charlie, and we can't wait for your special pup to see the fun surprises and themes we have in store. We appreciate you as a member of our pack!
As always, please don't hesitate to reach out if there's anything we can do to help. Have a great day!
Reviewed Dec. 28, 2018
I used BarkBox for 6 months. When I tried to cancel it they would not. They said I have to continue paying for the rest of the year. All I got were sappy responses telling me that I am out of luck and there is no way they can cancel it. It's as easy as don't send the box out and don't charge my card. I had to call my credit card company to deny charges form BarkBox as the company themselves would not do it. Would not recommend to anyone.
Hi there, Logan! Thank you so much for reaching out and bringing this to our attention. We are so sorry for the frustration and definitely want to do our very best to help you, Jayce, and Jax out! Normally, when you opt-in for the discounted multi-month commitment, canceling just stops the renewal at the end of that commitment. We have planned ahead to spoil those sweet pups for those 12-months and we want to make sure we keep our promise! We would love to get some feedback on Jax and Jayce's experience to see what we can do for you guys!
We will be personally reaching out to get you all taken care of! If you should need anything in the meantime, please don't hesitate to reach out to Lindz@barkbox.com!
Reviewed Dec. 28, 2018
My dogs are usually very hard on their toys, they love these and haven't even scratched one in the 4 months we have been getting them. I appreciate not having stuffing all over the house within hours of a new toy entering. The treats have been well-received as well.
Hi Karen,
We're so happy to hear the toys have held up to Sandy and her siblings! We love spoiling them each month, and we have so many fun themes and surprises in store. We appreciate you as a member of our pack!
Please don't hesitate to reach out if there's ever anything we can do to help. Take care and lots of belly rubs to your pack!
Reviewed Dec. 28, 2018
Every BarkBox is filled with wonderful surprises for our pup! She loves getting the BarkBox every month and knows when it is supposed to be here. Around delivery day she starts to get excited every time she see our mailman!
Hi Beth!
We're so happy to hear Chichi has been loving her goodies each month. I swear they know when it's on the way.. maybe they can smell the yummy treats! We are so thankful to have you and your special pup in our pack. We're excited for Chichi to see all of the fun themes and surprises we have to come!
Take care and have a great day!
Reviewed Dec. 28, 2018
We love getting our BarkBox every month! My dogs have loved all the toys and all the treats so far--nothing has been refused. It's really fun getting each new box! Thank you BarkBox for such a great product/service!
Hi Leslie!
We're so happy to hear Harper & Hilde have been loving their goodies each month! We have so much fun spoiling them, and I hope they're excited for all of the fun surprises we have in store. Do they have a favorite toy? We would love to see any pictures of them enjoying their goodies. Feel free to share them on social media or email them to lindz@barkbox.com.
Thanks for being in our pack, have a great day!
Reviewed Dec. 28, 2018
Our dogs love getting the boxes each month and we probably get just as excited to see what the theme is for the month. We have gotten these for about 2 years and have referred a few friends to this and will continue to. It is a great value!
Hi Michelle!
We're so happy to hear your pups have been enjoying the boxes. We're so thankful for loyal pack members like you! We are so excited for Dutch and your pack to see the fun surprises and themes we have in store!
As always, please don't hesitate to reach out if there's ever anything we can do to ensure your pack is having the best barkbox day every month!
Reviewed Dec. 28, 2018
My pup looks forward to the BarkBoxes but the toys and bones are still too big for his size and tiny mouth. Probably will not renew until they change the sizes for the small selection. I have called and they always send me the same item. Probably the only thing they have in a small dog size.
Hi there, Elvira! Thank you so much for reaching out and letting us know about your little pup's BarkBox experience. We definitely understand needing some smaller toys for those teenie-mouthed pups as we have a few here in the office! It does look like Maui is on our smallest sized box, however, you guys are not tailored! We have a special customization option that can increase the likelihood that Maui would get some smaller toys! We have gone ahead and marked a few preferences down, so hopefully, that helps! In addition, we have a special teenie goodie on the way for your sweet pup!
We will follow up after January's box to see how that works! :) Please reach out to Lindz@barkbox.com if you need anything at all in the meantime! We will make sure to get Maui taken care of!
Reviewed Dec. 28, 2018
I love BarkBox! Everything from their toys to their treats to the customer service too great! I would recommend them to everyone. My dogs get SO excited when the mail person brings their box. All the treats they love!
Hi Tania!
We're so happy to hear Suki has been loving the goodies each month! We love spoiling them with the fun surprises and themes. We're thankful to have you in our pack!
As always, please don't hesitate to reach out if there's ever anything we can do to help. Take care and have a great day!
Reviewed Dec. 28, 2018
Mico and Toby LOVE their BarkBox each month. Toby is a 3+ yr old Chiweenie. He gets the standard box of toys and treats. Toby is a 2+ yr old chihuahua mix. He gets only toys in his box. The quality of your products are outstanding. I am always showing others pictures of the pups with their toys and encourage them to visit your website. Keep it up. We love you guys!
Hi Linda!
We're thrilled to hear Toby and Mico have been loving their barkboxes each month. It sounds like they both have their perfect customization. We know all pups are different and have different preferences!
We love spoiling them each month, and we hope they're excited for all of the fun surprises we have to come! Take care and have a great day!
Reviewed Dec. 28, 2018
We have really enjoyed the BarkBox experience, although some toys are a bit too "fragile" for Eli's rough and tumble personality. But he does look forward to the box arriving each month. If we received toys that had a longer "box life" it would make the experience that much more lovely!
Hi Michelle!
Thank you so much for your valuable feedback. I'm so happy to hear Eli has been enjoying the goodies so far. I do see you are receiving our more durable plush option, but we do have our super chewer barkbox as well. The super chewer toys are tough and never include any plush. If you would be interested in trying it out, just let us know. We want to find the perfect option for Eli and ensure his box is perfect each month.
Take care & have a great week!
Reviewed Dec. 28, 2018
I love getting a BarkBox every month. It is like a present for both my dog Daphne and myself. Most of the items I have never seen in stores before. We started out with the Super Chewer box. I have an old English bulldog who is getting pretty old. I noticed that the toys were too tough for her aging teeth and she wasn't playing with them much. I contacted BarkBox and they changed my subscription to the super chewer plush option. What a difference. She loves playing with them so much and sleeps with the toys at night. We also discovered she has a allergy to pork and beef. BarkBox was more than happy to make sure her boxes no longer contain those meats. I have had great customer service experiences with them and always recommend them to anyone I know with dogs.
Hi Emily!
Thank you so much for your valuable feedback! We're so happy to spoil Daphne each month, and that we've found the perfect option for him. We know each and every pup have their own needs and preferences. We are so thankful to have you and your special pup in our pack.
As always, please don't hesitate to reach out if there's ever anything we can do to ensure Daphne has the best barkbox day ever each month!
Reviewed Dec. 28, 2018
Our dog looks forward to his monthly BarkBox... Always quality toys and treats... and us humans get a kick out of the monthly themes. We've given BarkBox as a gift to neighbors and now they also get it monthly... So there are always several BarkBox toys in the yards for the hounds to play with.
Hi Daryl,
We're so happy to hear that the goodies have been a big hit for Ruckus each month! It sounds like the neighborhood pups are having lots of fun with all the toys between the two of you. We love spoiling your pup, and we hope he is excited for all of the fun surprises to come.
If there's ever anything we can do to help, don't hesitate to reach out! Have a great day!
Reviewed Dec. 28, 2018
Whenever I contact BarkBox for a question or an issue with Lady's toys, I receive superb service and understanding. All the representatives are amazing!!! Lady loves receiving her box every month ~ it's such a joy to watch her open her toys and choose her favorite (all of them end up being her favorites)! All of us enjoy BarkBox so much and continually recommend it to our friends and family.
Hi Bonnie!
We're so happy to hear Lady has been loving her goodies each month. It truly is fun for the whole family! We love spoiling her, and we can't wait for her to see the fun surprises and themes we have to come.
Thanks for being in our pack! Take care, and have a fantastic day!
Reviewed Dec. 28, 2018
We have had some issues with a few shipments and also a renewal problem. Every time I contact customer service I get a response and help with the issue. Each time it's been taken care of. Our girls love BarkBox and know when it's BarkBox day!
Hi Robin!
We're so sorry to hear you've had a few issues, but very relieved to hear they have been taken care of each time! Your pups happiness is our #1 goal, and we're thrilled to hear they love their goodies! We are so thankful to have you in our pack!
Take care and have a great day!
Reviewed Dec. 28, 2018
Marlo absolutely loves her box, she knows what it is when it comes in the mail and is so excited. We love all the toys and treats, but of course some are better than the others! We would and have recommended it to friends of hers at the dog park!
Hi Charlotte!
We're so happy to hear Marlo has been loving her goodies each month! If you've noticed there are certain types of toys and treats she prefers, let us know! We can customize her box to fit her preferences to ensure each and every box is perfect for her!
We are thankful to have you in our pack, take care and have a great day!
Reviewed Dec. 28, 2018
My welsh corgi Toby loves receiving his monthly BarkBox. He recognizes the writing on the box when it arrives and gets so excited. The toys are top quality and the designs and themes each month are clever and just darn cute. Treats are also top notch and Toby has loved them all. I definitely feel like I'm getting my money's worth each month. Absolutely no complaints and their customer service is always exceptional. A big thank you woof from Toby!
Hi Sonja!
We're so happy to hear Toby has been absolutely loving his goodies each month! We absolutely love spoiling him, and we know he's going to love the fun themes and surprises we have to come. Thanks for being in our pack!
Take care!
Reviewed Dec. 28, 2018
My dogs love the toys and most of the treats. I do wish there was an option for senior pups who have slim to no teeth. Some of the treats are way too hard and I couldn’t give them to her. My pups loves knowing when she has a present to open every month. I love the BarkBox and We thank you.
Hi Alesha!
Thank you so much for your feedback, we're so happy to hear your pups are loving the goodies. We do have the option to tailor your Barkboxes to include softer, or no treats. We know that all pups have difference preferences, and especially senior pups need softer treats. I have gone ahead and updated your preferences to include only soft teats, but if you would like to remove them all together for another toy just let us know. We want to find the perfect option for Kaia!
Have a great day!
Reviewed Dec. 28, 2018
Ginger really enjoys the toys and we enjoy the clever packaging and enclosures. The treats are top-notch and just the right amount each month. Knowing I have a box of toys and treats on the way prevents me from impulse buying junky things when I'm at the store. We also buy the CBD treats and oil for her anxiety and arthritis. Very good price and quality.
Hi Michele!
We're so happy to hear Ginger has been loving the goodies each month! Does she have any favorite toys? We're also happy to hear the CBD has been working well for her. Your pups happiness is our #1 goal!
We're always happy to help in any way and ensure Ginger is always having the best barkbox day!
Reviewed Dec. 28, 2018
I will never ever have the right words to express how much I love this company! My dogs love their BarkBox so much and they really look forward to it every month! They love it so much in fact that every box that comes in the house they think is theirs! Thank you so much for being so awesome!
Hi Candace!
We are so thankful and grateful to have you and your pups in our pack! It is truly amazing to hear how much love and enjoy their goodies each month! We love spoiling them, and hope their excited for all of the fun themes and surprises to come!
Take care and have a fantastic day!
Reviewed Dec. 28, 2018
This is such a highlight of the month for my dog. She loves her toys and the treats are always a good variety. I think this is a great deal and would recommend to anyone. I love the theme each month it’s so creative. My dog truly knows the box is for her.
Hi Anne,
It's great to hear that Misty has been loving her barkbox each month! We love spoiling her and bringing her joy. We hope she's excited for all of the fun themes and surprises to come!
Take care and have a great day!
Reviewed Dec. 28, 2018
We have been getting the BarkBox subscription for over a year and a half now I think and we are never disappointed. Our dog knows what that box is when we bring it into the house every month - she knows it's for her! The toys are what she likes most and they are high quality. We'll be a member forever! Love it so much I ordered a subscription for my parents' new puppy as well this year.
Hi Cissy!
We are thrilled to hear that Peaches has been loving her goodies each month! We are so thankful to have you and your pup as such a loyal member of our pack. We have so many fun and unique surprises to come! If there's ever anything we can do to ensure she is always have the best barkbox day ever, please don't hesitate to reach out!
Reviewed Dec. 28, 2018
My two boys are the most spoiled pups you’ll ever meet! They know the bark box is there’s when it is delivered and run to help me open. Jackson will hang onto his toy for the whole month until the next box arrives! Dexter hides his toys so his brother won’t take it haha. The treats are American made and contain real ingredients so I know my boys are getting the best! I have recommended this box to so many friends and love looking forward to getting our next box! Thank you BarkBox for your time and care when putting these boxes together, your love for dogs really shows!
Thank you for your kind words, Jamie! We're so happy to hear that Jackson and Dexter have been loving the toys and treats each month. That is too cute that they each have their own way of enjoying them. Too fun! We hope they're excited for the fun themes and surprises to come.
Thanks for being in our pack!
Reviewed Dec. 28, 2018
We love our monthly box. Our pups look forward to what goodies and toys they receive. All treats are natural and high quality. Not the cheap crap you get at the store. The toys are designed for my small dogs and they love them. Quality made and built to last. I will get BarkBox until I have no more dogs, which will never happen.
Hi Patrica!
We're so happy to hear your pack is loving their monthly goodies! We hope every box is a perfect fit for Sadie. Does she have any favorite toys? We would love to see any #barkboxday pictures, you can share them with us on social media or through email at lindz@barkbox.com!
Thanks for being in our pack!
Reviewed Dec. 28, 2018
I wish my kids got half as excited about packages for them, as my dog does when her Bark Box arrives! We love the toys and the healthy and safe treats. I recommend Bark Box to everyone with a dog, you won’t regret it.
Hi Crystal!
We're so happy to hear Millie has been loving the goodies! Maybe one day the kids will catch on haha! We love spoiling her each month, and hope she's excited for all of the fun surprises we have to come.
Sendings lots of belly rubs!
Reviewed Dec. 28, 2018
My dogs can't seem to wait for their monthly Bark Box. They get real excited when the package is delivered to the door. They now love the postal carrier. All the treats are yummy and the toys are hilarious to us and favorite for them to play with.
Hi Sandra,
That is so amazing that your pups now love the postal carrier because of the barkbox. Ending the long standing rivalry between them! We're so happy to hear Linus and your pack have been loving the goodies. We hope every box is a perfect fit! If there's ever anything we can do to help, please don't hesitate to reach out!
Sending lots of belly rubs!
Reviewed Dec. 28, 2018
Great company... I now have 3 subscriptions. I've changed the kinds of boxes each dog gets and everyone there has been great! Adjusting from plush to super chewer, extra toys, no treats. Fast friendly service-emails or messenger. Dogs love their boxes.
Hi Mary!
Wow, your pups are lucky with 3 boxes! How fun! We are so happy we were able to find the perfect assortment for your pack. We love spoiling them each month. We hope they're excited for the fun themes we have to come!
sending lots of belly rubs!
Reviewed Dec. 28, 2018
Love the toys, so unique, not something you see in brick and mortar stores. Seems as though each box is customized for Cassidy and she can't get enough of the toys and the chews as well as the treats. We keep several of the toys throughout the year to set aside and wrap so Santa can give them to her for Christmas.
Hi Pat,
We're so happy to hear that every box is perfect for Cassidy! We hope she had an absolutely blast on Christmas morning opening up her new toys from Santa. We love spoiling her!
If there's ever anything we can do to ensure she is always having the best barkbox day ever please don't hesitate to reach out!
Reviewed Dec. 28, 2018
No complaints. Always satisfied. I have three dogs and the one box is perfect for them. Two get the toys and the other one gets the individual treat since he has no interest in the toys. I’ve even ordered a birthday cake for one of my dogs and they loved it. Will continue to subscribe and recommend to my other dog loving friends
Reviewed Dec. 28, 2018
Our high energy pup Finn gets so excited when she sees a new bark box at the door! This company is such a pleasure to deal with, when we first signed up we were concerned because Finn would tear the new toys apart in such a short time. When I contacted them to discuss the issue they bent over backward to get our Finn just what she needed to be happy with her toys and even replaced a couple that didn’t live up to her rough play. They really care for their customers both human and canine!
Hi Anne!
We're so happy to hear Finn has been loving the goodies each month! We are 100% dedicated to finding the perfect match for him. We would love to see any pictures of Finn enjoying his goodies. You can share them with us on social media!
We are thankful to have you in our pack! If there's anything we can ever do, please don't hesitate to reach out!
Reviewed Dec. 28, 2018
I’m writing this review in hopes of helping and possibly saving someone else’s pet from a horrific event that mine has suffered. I recently purchased a BarkBox for large breed super chewer for Christmas. I have two Siberian Huskies, one is 4, one is 2. The younger boy loves treats and was so excited to eat some of the duck flavored jerky treats sent with the box. The older girl wanted nothing to do with the treats, just the toys, she ate none. Both dogs acted normal on Christmas. The next day my younger dog started having bloody diarrhea and vomiting. He ate nothing this day and progressed so bad we brought him to emergency vet at night.
They charged us a hefty fee and sent us home with meds to monitor. I stayed with him all night as he had pools of blood coming out of him and vomiting every hour with no sleep. He did not eat or drink anything and could not keep anything down. I called vet several times until I brought him back in at 7 am today. They told me he is seriously ill and needed to be admitted with 24/7 care, meds, IV fluids. I am now close to $3000 in vet bills and severely emotionally distressed with little idea of my dog's prognosis at this point. I will be in contact with a lawyer in hopes of some sort of compensation for all of the damages.
Reviewed Dec. 28, 2018
When friends have asked me if the "cost" is worth it, I always say YES! I've subscribed for my one Frenchie Maxine, and there is always enough in the box to share with her Frenchie sister Nanette. Whenever I have questions, I always get great and fun assistance. So thank you!
Hi Patricia!
We are so happy Maxine and Nanette are loving the goodies each month! We love spoiling them! Do they have any favorite toys so far? We would love to see any #barkboxday pictures! You can share those with us on social media, or by email!
Take care and get excited for your next barkbox day!
Reviewed Dec. 28, 2018
My pet & I look forward to receiving BarkBox Every month. The themes are outstanding, toys are perfectly suited to my dog's personality, and treats are healthy and delicious based on the tail wagging I get. Great gift for new dog owners too!
Hi Shelly!
We're thrilled to hear Eli is loving the goodies each month! We love spoiling him! Does he have any favorites so far?! We would love to see any #barkboxday pictures, you can share them with us on social media or by email!
Sending lots of belly rubs to Eli!
Reviewed Dec. 28, 2018
We LOVE BarkBox! Shadow gets so excited when she gets her box. And the surprise inside toys are the best. No stuffing all over the house and another toy to play with. The treats are made in the US so we know they are ok.
Hi Kayla!
We're so happy that Shadow is loving her barkbox each month!! We hope the toys and treats are a perfect fit! Does she have any favorites so far? We hope she's excited for the fun themes and surprises to come.
Sending lots of belly rubs!
Reviewed Dec. 28, 2018
I starting getting BarkBox around 3 yrs ago,when Sofie was a puppy. She in now three and still loves her stuffed toys and her treats. In late February I will be getting her a sister I've named Sadie to help share her toys. I share her treats with all the family dogs and they wait patiently until I give them a treat! It's gives great pleasure to have all the doggies happy.
Hi Beverly!
This is too sweet, we're so happy to hear Sophie is loving the goodies and we hope Sadie will love them just as much! We love spoiling her, and we have lots of fun surprises to come in the future!
If there's ever anything we can do to help, please don't hesitate to reach out!
Reviewed Dec. 28, 2018
We love everything about BarkBox and plan to continue our subscription for a long time. Your awesome customer service and genuine interest in dogs is amazing. :) Bradley loves your products, and gets so excited to open his monthly box.
Hi Amber!
We're so happy to hear that Bradley is loving the goodies each month! We are 100% dedicated to your pups happiness and ensuring the goodies are perfect each month. If there's ever anything we can do, please don't hesitate to reach out!
Sending lots of belly rubs to Bradley!
Reviewed Dec. 28, 2018
BarkBox is absolutely amazing. My pups look for the box every month and I better not dare bring another box in the house without letting them do the sniff test. They love it as the treats are wonderful and toys are always what they love. Will always recommend BarkBox to anyone!
Hi Stephanie!
That is too funny, we bet they can smell which is the barkbox from the treats! We're so happy to hear they are loving the goodies each month. We would love to see any #barkboxday pictures, you can share them with us on social media or email!
Take care!
Reviewed Dec. 28, 2018
Sent in for the double BarkBox upgrade in November. BarkBox was undeliverable due to damage. Waited a week and then eventually had to contact BarkBox for them to resend it. Was told the box and the double would come in two shipments. Only received one box of just the normal toys I should have gotten. Nothing for the double box I paid for. So I emailed the customer service rep asking for the tracking number of the boxes because I hadn’t recieved the one. Never got a response. Emailed again a week later. Still nothing. Then two weeks after that I finally get an email saying “our tracking info says this package was delivered, is this not correct.” I said no, obviously. And now it’s been about another week and I haven’t heard anything back from that rep either. All I want is a refund and to cancel my subscription at this point. I’ve absolutely had it.
Hi there, Meghan! First, we want to thank you for reaching out and bringing this to our attention. This is absolutely not what we wanted for Stella around the holidays. We know this is a stressful time already and BarkBox should be the least of your worries! We are going to reach out personally and make sure that you and your girl are all taken care of moving forward!
Please don't hesitate to reach out to Lindz@barkbox.com if you have any concerns or questions in the meantime!
Reviewed Dec. 28, 2018
My pup really enjoys his bark box subscription. I am incredibly happy with this product! He loves the stuffed toys and likes to carry them around everywhere. The treats are heathy and he enjoys them so much! They also have great customer service.
Hi Amber,
We're so happy to hear Dobby has been loving his goodies each month! Does he have a favorite toy?! We would love to see any #barkboxday pictures you would like to share! You can post them on social media or email them to us!
We hope Dobby is excited for the fun boxes to come! Take care!
Reviewed Dec. 28, 2018
Love BarkBox!! Bowzer loves the treats! His favorite being bagel snacks from the NYC box. The toys are just the right size for my 4lb Bowzer and they are strong and long lasting! I've also found that he loves trying the different chews that come each month. Pig ears are on my next list!!
Hi Susan!
We are so thrilled to hear that the boxes have been a perfect fit for your tiny Bowzer! We love spoiling him each month! If there's ever anything we can do to ensure Bowzer is always having the best barkbox day ever please don't hesitate to reach out!
Take care!
Reviewed Dec. 28, 2018
We just Love BarkBox and all of the staff. They are wonderful and very willing to fix any problem as fast as they can. We had one mishap this Christmas. Seems FedEx messed up our order. Had a bad tracking number so we didn't receive our Christmas box. I emailed BarkBox. Told them we didn't receive our box and right away they sent another box out. We should receive it around New Years but if I can hide it not easy to do with how're!??? Her 9th Birthday is this January, 7th. We will stay loyal to BarkBox for they really care about our fur babies!!! And work hard to find what is right for all of us. Thank BarkBox. May you have a wonderful New Year!
Hi Barbra!
Thank you so much for your feedback, we're so happy to hear your fur baby is loving the goodies. We're so sorry about the shipping problem you had, but so happy it was resolved. Happy (a little late) birthday to your pup! Please don't hesitate to reach out if there's ever anything else we can do to help!
Reviewed Dec. 28, 2018
My dogs look forward to their BarkBox, they seem to know when and what box it is. Lol!! I love it and so do they, the treats inside are healthy and obviously good, I recommend BarkBox to all my friends. Looking forward to more toys!!
Hi Danielle!
We're so happy to hear your pack is loving the goodies each month! Do they have any favorites?! We love spoiling them, and there's so many more fun surprises to come!
Don't ever hesitate to reach out if there's anything we can do!
Reviewed Dec. 28, 2018
My dogs (and daughter’s dogs) love their BarkBoxes. Bowzer absolutely knows when his box arrives. He loves the toys and the treats. Bowzer has a new baby brother that goes crazy over the toys. He will squeak them all night if I would let him. Thank you for all the wonderful toys and treats.
Hi Caryn!
We're so happy to hear Bowzer and his new little brother have been absolutely loving the goodies! Although, we're sure you don't want him to squeak all night haha! We would love to see any fun #barkboxday pictures you have to share, you can share them on social media or email!
We hope your pups are excited for the fun surprises we have in store!
Reviewed Dec. 28, 2018
Customer service at BarkBox goes above and beyond what I ever expected. They personalize their response to you and your pup, and ensure your needs are met. My pup and I highly recommend the BarkBox product. There is a subscription package that will meet your needs and if not, they will create a package for you.
Hi Deanna,
We're so happy to hear Duke has been loving the goodies, and you have been loving the experience! We try our best to accommodate each and every pup, because we know every pup is different. If there's ever anything we can do for your pup please don't hesitate to reach out!
Take care!
Reviewed Dec. 28, 2018
Bruschi loves his BarkBox each month! The money spent is definitely worth the value inside the box. I love the new box themes each month. Steve and I look forward to getting the box to see what creative ideas will be inside.
Hi Terri,
We're so happy to hear Brushchi loves the boxes each month! It really is fun for the whole family as well. We hope you and your special pup is excited for all of fun themes and surprises we have to come!
Please don't hesitate to reach out if there's ever anything we can do!
Reviewed Dec. 28, 2018
My dog Ciara has learned to know what the box is when it comes. I always say, "Ciara it's **!" She knows it will be a big treat in there for her and she loves all of the toys. She picks her favorites each month. Sometimes she will just carry one around with her without ripping it apart and sometimes she just tears it apart right away. Her favorite right now is Fred from the November box. Thank you for making my 6 year old puppy happy.
Hi Michelle,
We're so happy to hear Ciara has been loving her goodies each month! Fred is such a fun toy. We hope she is excited for all of the fun themes and surprises we have to come!
Please don't hesitate to reach out if there's ever anything we can do to help!
Reviewed Dec. 28, 2018
We Love getting BarkBox, our dog knows when we bring the box in the house it's for him and now anytime we get a package he thinks it's his BarkBox! He has loved all of the toys and treats!!! The treats are made of great ingredients and the toys are all high quality!!
Hi Laura!
We love spoiling Jake each month, and we're so happy to hear the goodies have been such a hit! We would love to see any #barkboxday pictures you would like to share with us on social media. We hope Jake is excited for the boxes to come!
Take care & have a great week!
Reviewed Dec. 28, 2018
I have changed my BarkBox three or four times since I first signed up. The customer service is awesome. The reps have always been super helpful and have taken care of all of my requests in a very timely manner.
Hi Laura!
We're so happy to hear that Elsie enjoys the goodies. We hope that the assortment you have now if a perfect fit and if you ever need to make any changes, of course we're always happy to help!
We hope Elsie is excited for the fun themes and surprises to come!
Reviewed Dec. 28, 2018
Love, love the cute stories and graphics in each box. Love the way the stuffed animals fit the story. At our house my lab chews the stuff animals to find the squeaky and then pulls out all the stuffing. He destroys them in minutes and I pick up stuffing for an hour. For this reason, I need to cancel my subscription. So sorry to leave you.
Hi there, Janet! Thank you so much for reaching out! So sorry to hear that those plush toys are not holding up long in Maecee's chompers! As fellow dog parents, we definitely get the back-ache from tirelessly picking up fluff!
Did you know about our Super Chewer subscription?! This box is specifically made for expert destroyers like your boy! We will be reaching out personally to get you some more information on this option! In addition, we will get a Super Chewer toy on the way for Maecee to try out!
Please let us know if you need absolutely anything in the meantime by emailing Linz@barkbox.com!
Reviewed Dec. 28, 2018
I had reservations at first about buying a monthly subscription for dog toys. The first box came, and Wookie the Golden Retriever was so excited about his new toys and treats. He always goes crazy when I walk in the door with the box. I don't know if he smells the toys and treats or just recognizes the box, but he knows when it is a BarkBox.
What I liked about it after a few months, I was no longer buying quick impulse dog treats and toys at the grocery and other stores. These usually didn't last long, were not healthy, and were overpriced. Because Wookie likes to destroy plush toys instantly. I went with the Super Chewer option for the first 6 months. The toys were very durable, and he liked most of them. I noticed that he was missing the plush toys and some of the harder chew toys were not always played with, because he had some obvious favorites.
After taking a follow up survey, one of their representatives reached out to me and offered to go with a middle grade option that had tougher plush toys. These have been a hit with him and he loves these toys. The treats are always really good, they have strong smell and seem fresh and healthy. Wookie will do any and all of his tricks to get the treats. He always likes the treats. Lastly, their customer service has been great. They care about my issues and worked to make it the best experience.
Hi William!
We're thrilled to hear the barkbox has worked out so well for your special Wookie. The more durable classic is a great option for pups who need something tougher, but still like the fluff. We hope Wookie is excited for all of the fun surprises we have to come!
Please don't hesitate to reach out if there's anything we can do to help.
Reviewed Dec. 28, 2018
Love this BarkBox membership. Worth it for my rescue dog. Sometimes the toys are a little less of a challenge for her but she loves her toys anyways. It’s a great idea for dog and affordable. Definitely will continue on having this box.
Hi Andrea,
We're so happy to hear that Snowie has been loving the goodies! We do have a free more durable plush option that will ensure the toys are a little tougher each month. We've gone ahead and set this up for Snowie. We hope this helps the toys last a little longer.
Please let us know if there's anything else we can do to help, thanks for being in our pack!
Reviewed Dec. 28, 2018
I have been a BarkBox subscriber for close to two years -- the dogs and I look forward to seeing what we get each month and love that each month has a theme. The treats are a big winner here -- I use them for training and I can tell you the dogs go crazy over them. I would highly recommend BarkBox to anyone who is not a current subscriber -- just about all my friends enjoy their BarkBoxes every month.
Hi Janis!
We're thrilled to hear your pups have been loving the barkbox. We're so thankful to have such a loyal pack member like you! We hope you and your pups are excited for all of the fun themes and surprises we have planned.
Please don't hesitate to reach out to us if there's ever anything we can do to help!
Reviewed Dec. 28, 2018
The folks at BarkBox reached out to me when I made a comment on a survey that Miss Billie was on a diet. I now have a box customized for my wonderful black Lab. So now my girl can play till her heart is content.
Hi Joanne!
We're so happy we were able to find a perfect customization for Miss Billie! Thank you so much for being in our pack, we hope you and Miss Billie are excited for all of the fun themes and surprises we have to come.
Take care and have a great week!
Reviewed Dec. 28, 2018
My dog, Lucas, loves getting his monthly BarkBox. He gets so excited when I bring the box into the house. He loves the toys, enjoys all the snacks and I love the bargain! I have recommended BarkBox to all the dog lovers that I know. Great products at a bargain price and delivered right to your door, you can’t beat that!
Hi Leslie!
We are thrilled to hear that Lucas has been loving his goodies each month. Does he have a favorite toy yet?! We would love to see any #barkboxday pictures you have to share. You can send them to us on social media!
Please let us know if there's ever anything we can do to help, take care and have a fantastic week!
Reviewed Dec. 28, 2018
I love the quality of the treats and toys that are received.The dogs love them. It is great that you can tell them about things your pet doesn't like to ensure they get the best box every month. I love the way team members work to ensure that everything is made right when things go wrong with the shipment. They are friendly and quick to respond.
Hi Jennifer!
We're so happy to hear Leia and your pack has loved the goodies, and that we have found the perfect assortment for them! We love spoiling them each month!
Please don't hesitate to reach out if there's ever anything we can do. Take care and have a fantastic week!
Reviewed Dec. 28, 2018
Very happy with the products and service. Have recommended to family and friends many times. Roxy, our goldendoodle, has loved each and every toy and treat. She so looks forward to her box each month and seems to know that it’s her mail when it arrives - she must recognize the smell.
Hi Susan!
We're so happy to hear your special Roxy has been loving the goodies each month. We love spoiling her! Does she have any favorite toys so far? We would love to see any #barkboxday pictures you would like to share with us on social media.
Take care and have a great day!
Reviewed Dec. 28, 2018
Happy dogs = happy life♡
Hi Janyka!
We're thrilled to hear that Journey and your pack have been loving the goodies each month! You are receiving our more durable plush option, I hope these are holding up a little better for your shredders. We do have the super chewer barkbox as well, but if they're loving the shredding they are on the perfect box already!
Please don't hesitate to reach out if there's anything we can do for you and your pack!
Reviewed Dec. 28, 2018
We love getting BarkBox each month. My 2 dogs share the box and they know it is for them when it arrives. One dog is small and 9 years old. The other is 100lb. Labrador 11 months old. Great toys and great treats.
Hi Kathy!
Wow! You have quite opposite pup sizes, that is too cute! We're so happy to hear that even though they are so different, they are able to share the goodies. We would love to see any #barkboxday pictures you would like to share with us on social media.
Please don't hesitate to reach out if there's anything we can do to help!
Reviewed Dec. 28, 2018
BarkBox has been nothing but great. The few suggestions I had for them (when they asked in a survey) they quickly tried to fix and make us happy customers (e.g) tougher toys, they now send us the toughest for that month's box. Super chewer is an option but our dogs like the plush toys way better than the hard rubber ones. It has been working a lot better. It is our dogs' favorite time of the month. They always know when their box is here!
Hi Brooke,
We're thrilled to hear that Arlo has been loving the goodies each month! We're glad that the more durable plush has been working perfect for your pack. We are 100% dedicated to ensuring your pups have goodies that are a perfect fit!
We hope they're excited for the fun surprises we have to come!
Reviewed Dec. 28, 2018
My dog chews up all the stuffed toys within ten minutes to get the squeaker out. I don't know how much longer I will be able to keep getting the box. He will be sad but it's getting costly for that little bit of time.
Hi Cindy,
We're so sorry to hear the toys have not been holding up for Bo & Brady. You have recently switched to our more durable plush box, we hope that is a better fit! We do also have our super chewer barkbox that includes tough fluff free toys. We can even send replacements when needed. We are 100% dedicated to finding the perfect option for your pack. Please let us know what would work best.
Have a great day!
Reviewed Dec. 28, 2018
I contacted your company twice. Once by text and next with email. Never responded to me about my puppy’s toy that seems to be broken. It is a squeaky toy and it didn’t squeak. I don’t think I’ll renew my subscription when the time comes if this is how you treat customers.
Hi there, Erin! Thank you so much for reaching out and bringing this to our attention. We are truly sorry that you have not heard back from us. This is absolutely not the norm and we will be checking into it! With the holidays, our wait times have been a bit longer than we would like. But we are working incredibly hard to make sure all of those pups are taken care of!
In an effort to make this up to you guys, we have gone ahead and got a couple of special goodies sent out for Tucker to enjoy! We really hope he enjoys them. They are a few of our office pups' favorites!
We really hope that you and Tucker decide to stay in the pack! As an extra special thank you, we have added a free extra toy in all boxes moving forward! Hopefully, that is a big hit for your boy!
Please let us know if you need absolutely anything else by contacting us at Lindz@barkbox.com!
Reviewed Dec. 28, 2018
Every box is cleverly thought out! The dogs and we love the experience!! The products are great quality! Always shipped and received in time! I would recommend giving treats that are size appropriate. Sometimes my large dogs get treats that are tiny and swallowed whole!
Hi Lisa,
We're so happy to hear that Jade and Sherman have been loving the goodies! Based on your feedback, we have gone ahead and set your preferences to include larger treats and chews. We do send smaller treats sometimes to encourage training.
Please let us know if there's any other changes we can make to ensure the box is perfect for your pack!
Reviewed Dec. 27, 2018
The customer support is amazing! Literally any issue I’ve ever had, they’ve fixed! Even when my dogs destroy their toys they send new ones! They have switched my subscriptions a few times when I ask. And the quality of the products are amazing!
Hello Jacqueline!
We're so happy to hear that the goodies have been a big hit for Ellie, and the experience has been good for you! We hope Ellie is excited for the goodies to come. Please don't ever hesitate if there's anything we can do to help!
Take care!
Reviewed Dec. 27, 2018
My puppy who is now 2 loves getting his bark box every month. He smells the box of goodies before I can even open it. He dances while I open the box. He likes the creankly toys & the chew sticks the best!
Hi Jennifer!
We're thrilled to hear that Chapmann has been loving the goodies each month. Does he have any favorite toys yet? We hope he is excited for all of the fun surprises we have to come.
If there's ever anything we can do to ensure the box is 100% perfect, don't hesitate to reach out!
Reviewed Dec. 27, 2018
Our pup really loves the treats and toys, and they are healthy and well made. Great experience with all of our boxes. The themes are clever and fun to check out every month. We have never had any shipping problems.
Hi Jessica,
We're thrilled to hear that Lexie has been loving the goodies, and you have been loving the themes! We have so many fun surprises to come.
If there's ever anything we can do to, please don't hesitate to reach out!
Reviewed Dec. 27, 2018
At the beginning was awesome. TJ knew when his box was coming in. TJ is a picky dog, and they work with me when it came with the treats and chewers. Love it. But it been 4 month that TJ's box was not coming to my door. It took me 4 month to get to put leave it at the door. But this month they knock and TJ was happy. Thank you.
Hi Vanessa!
Thank you so much for your feedback! I'm so happy to hear TJ has been loving the boxes. Are you receiving them now with no problems? I do see we have "leave at door' in the address. Please keep us updated, we want to ensure TJ is happy and getting his goodies each month.
Please don't ever hesitate to reach out if there's anything we can do for you and your special pup! Have a great day!
Reviewed Dec. 27, 2018
Our pup loves getting his monthly box. When I bring it in he gets all excited and can't contain himself. He helps me open it and usually runs off with the first toy he sees. He loves the stuffed toys and squeakers. The treats are healthy and high quality, and he has loved every one so far.
Hi Melissa,
We're so happy to hear that Archer has been absolutely loving the goodies each month! We would love see any #barkboxday pictures you would like to share with us on social media. If there's ever anything we can do to help ensure Archer has the best barkbox day ever, don't hesitate to reach out!
BarkBox Company Information
- Company Name:
- BarkBox
- Website:
- barkbox.com