BarkBox Reviews
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About BarkBox
Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!
Visit barkbox.com- Options for dogs with allergies
- High-quality ingredients
- Customized to your dog’s size
- Subscriptions renew automatically
BarkBox Reviews
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- 4,977,043 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed Dec. 28, 2018
I’m writing this review in hopes of helping and possibly saving someone else’s pet from a horrific event that mine has suffered. I recently purchased a BarkBox for large breed super chewer for Christmas. I have two Siberian Huskies, one is 4, one is 2. The younger boy loves treats and was so excited to eat some of the duck flavored jerky treats sent with the box. The older girl wanted nothing to do with the treats, just the toys, she ate none. Both dogs acted normal on Christmas. The next day my younger dog started having bloody diarrhea and vomiting. He ate nothing this day and progressed so bad we brought him to emergency vet at night.
They charged us a hefty fee and sent us home with meds to monitor. I stayed with him all night as he had pools of blood coming out of him and vomiting every hour with no sleep. He did not eat or drink anything and could not keep anything down. I called vet several times until I brought him back in at 7 am today. They told me he is seriously ill and needed to be admitted with 24/7 care, meds, IV fluids. I am now close to $3000 in vet bills and severely emotionally distressed with little idea of my dog's prognosis at this point. I will be in contact with a lawyer in hopes of some sort of compensation for all of the damages.
Reviewed Dec. 28, 2018
When friends have asked me if the "cost" is worth it, I always say YES! I've subscribed for my one Frenchie Maxine, and there is always enough in the box to share with her Frenchie sister Nanette. Whenever I have questions, I always get great and fun assistance. So thank you!
Hi Patricia!
We are so happy Maxine and Nanette are loving the goodies each month! We love spoiling them! Do they have any favorite toys so far? We would love to see any #barkboxday pictures! You can share those with us on social media, or by email!
Take care and get excited for your next barkbox day!
Reviewed Dec. 28, 2018
My pet & I look forward to receiving BarkBox Every month. The themes are outstanding, toys are perfectly suited to my dog's personality, and treats are healthy and delicious based on the tail wagging I get. Great gift for new dog owners too!
Hi Shelly!
We're thrilled to hear Eli is loving the goodies each month! We love spoiling him! Does he have any favorites so far?! We would love to see any #barkboxday pictures, you can share them with us on social media or by email!
Sending lots of belly rubs to Eli!
Reviewed Dec. 28, 2018
We LOVE BarkBox! Shadow gets so excited when she gets her box. And the surprise inside toys are the best. No stuffing all over the house and another toy to play with. The treats are made in the US so we know they are ok.
Hi Kayla!
We're so happy that Shadow is loving her barkbox each month!! We hope the toys and treats are a perfect fit! Does she have any favorites so far? We hope she's excited for the fun themes and surprises to come.
Sending lots of belly rubs!
Reviewed Dec. 28, 2018
I starting getting BarkBox around 3 yrs ago,when Sofie was a puppy. She in now three and still loves her stuffed toys and her treats. In late February I will be getting her a sister I've named Sadie to help share her toys. I share her treats with all the family dogs and they wait patiently until I give them a treat! It's gives great pleasure to have all the doggies happy.
Hi Beverly!
This is too sweet, we're so happy to hear Sophie is loving the goodies and we hope Sadie will love them just as much! We love spoiling her, and we have lots of fun surprises to come in the future!
If there's ever anything we can do to help, please don't hesitate to reach out!
Reviewed Dec. 28, 2018
We love everything about BarkBox and plan to continue our subscription for a long time. Your awesome customer service and genuine interest in dogs is amazing. :) Bradley loves your products, and gets so excited to open his monthly box.
Hi Amber!
We're so happy to hear that Bradley is loving the goodies each month! We are 100% dedicated to your pups happiness and ensuring the goodies are perfect each month. If there's ever anything we can do, please don't hesitate to reach out!
Sending lots of belly rubs to Bradley!
Reviewed Dec. 28, 2018
BarkBox is absolutely amazing. My pups look for the box every month and I better not dare bring another box in the house without letting them do the sniff test. They love it as the treats are wonderful and toys are always what they love. Will always recommend BarkBox to anyone!
Hi Stephanie!
That is too funny, we bet they can smell which is the barkbox from the treats! We're so happy to hear they are loving the goodies each month. We would love to see any #barkboxday pictures, you can share them with us on social media or email!
Take care!
Reviewed Dec. 28, 2018
Sent in for the double BarkBox upgrade in November. BarkBox was undeliverable due to damage. Waited a week and then eventually had to contact BarkBox for them to resend it. Was told the box and the double would come in two shipments. Only received one box of just the normal toys I should have gotten. Nothing for the double box I paid for. So I emailed the customer service rep asking for the tracking number of the boxes because I hadn’t recieved the one. Never got a response. Emailed again a week later. Still nothing. Then two weeks after that I finally get an email saying “our tracking info says this package was delivered, is this not correct.” I said no, obviously. And now it’s been about another week and I haven’t heard anything back from that rep either. All I want is a refund and to cancel my subscription at this point. I’ve absolutely had it.
Hi there, Meghan! First, we want to thank you for reaching out and bringing this to our attention. This is absolutely not what we wanted for Stella around the holidays. We know this is a stressful time already and BarkBox should be the least of your worries! We are going to reach out personally and make sure that you and your girl are all taken care of moving forward!
Please don't hesitate to reach out to Lindz@barkbox.com if you have any concerns or questions in the meantime!
Reviewed Dec. 28, 2018
My pup really enjoys his bark box subscription. I am incredibly happy with this product! He loves the stuffed toys and likes to carry them around everywhere. The treats are heathy and he enjoys them so much! They also have great customer service.
Hi Amber,
We're so happy to hear Dobby has been loving his goodies each month! Does he have a favorite toy?! We would love to see any #barkboxday pictures you would like to share! You can post them on social media or email them to us!
We hope Dobby is excited for the fun boxes to come! Take care!
Reviewed Dec. 28, 2018
Love BarkBox!! Bowzer loves the treats! His favorite being bagel snacks from the NYC box. The toys are just the right size for my 4lb Bowzer and they are strong and long lasting! I've also found that he loves trying the different chews that come each month. Pig ears are on my next list!!
Hi Susan!
We are so thrilled to hear that the boxes have been a perfect fit for your tiny Bowzer! We love spoiling him each month! If there's ever anything we can do to ensure Bowzer is always having the best barkbox day ever please don't hesitate to reach out!
Take care!
Reviewed Dec. 28, 2018
We just Love BarkBox and all of the staff. They are wonderful and very willing to fix any problem as fast as they can. We had one mishap this Christmas. Seems FedEx messed up our order. Had a bad tracking number so we didn't receive our Christmas box. I emailed BarkBox. Told them we didn't receive our box and right away they sent another box out. We should receive it around New Years but if I can hide it not easy to do with how're!??? Her 9th Birthday is this January, 7th. We will stay loyal to BarkBox for they really care about our fur babies!!! And work hard to find what is right for all of us. Thank BarkBox. May you have a wonderful New Year!
Hi Barbra!
Thank you so much for your feedback, we're so happy to hear your fur baby is loving the goodies. We're so sorry about the shipping problem you had, but so happy it was resolved. Happy (a little late) birthday to your pup! Please don't hesitate to reach out if there's ever anything else we can do to help!
Reviewed Dec. 28, 2018
My dogs look forward to their BarkBox, they seem to know when and what box it is. Lol!! I love it and so do they, the treats inside are healthy and obviously good, I recommend BarkBox to all my friends. Looking forward to more toys!!
Hi Danielle!
We're so happy to hear your pack is loving the goodies each month! Do they have any favorites?! We love spoiling them, and there's so many more fun surprises to come!
Don't ever hesitate to reach out if there's anything we can do!
Reviewed Dec. 28, 2018
My dogs (and daughter’s dogs) love their BarkBoxes. Bowzer absolutely knows when his box arrives. He loves the toys and the treats. Bowzer has a new baby brother that goes crazy over the toys. He will squeak them all night if I would let him. Thank you for all the wonderful toys and treats.
Hi Caryn!
We're so happy to hear Bowzer and his new little brother have been absolutely loving the goodies! Although, we're sure you don't want him to squeak all night haha! We would love to see any fun #barkboxday pictures you have to share, you can share them on social media or email!
We hope your pups are excited for the fun surprises we have in store!
Reviewed Dec. 28, 2018
Customer service at BarkBox goes above and beyond what I ever expected. They personalize their response to you and your pup, and ensure your needs are met. My pup and I highly recommend the BarkBox product. There is a subscription package that will meet your needs and if not, they will create a package for you.
Hi Deanna,
We're so happy to hear Duke has been loving the goodies, and you have been loving the experience! We try our best to accommodate each and every pup, because we know every pup is different. If there's ever anything we can do for your pup please don't hesitate to reach out!
Take care!
Reviewed Dec. 28, 2018
Bruschi loves his BarkBox each month! The money spent is definitely worth the value inside the box. I love the new box themes each month. Steve and I look forward to getting the box to see what creative ideas will be inside.
Hi Terri,
We're so happy to hear Brushchi loves the boxes each month! It really is fun for the whole family as well. We hope you and your special pup is excited for all of fun themes and surprises we have to come!
Please don't hesitate to reach out if there's ever anything we can do!
Reviewed Dec. 28, 2018
My dog Ciara has learned to know what the box is when it comes. I always say, "Ciara it's **!" She knows it will be a big treat in there for her and she loves all of the toys. She picks her favorites each month. Sometimes she will just carry one around with her without ripping it apart and sometimes she just tears it apart right away. Her favorite right now is Fred from the November box. Thank you for making my 6 year old puppy happy.
Hi Michelle,
We're so happy to hear Ciara has been loving her goodies each month! Fred is such a fun toy. We hope she is excited for all of the fun themes and surprises we have to come!
Please don't hesitate to reach out if there's ever anything we can do to help!
Reviewed Dec. 28, 2018
We Love getting BarkBox, our dog knows when we bring the box in the house it's for him and now anytime we get a package he thinks it's his BarkBox! He has loved all of the toys and treats!!! The treats are made of great ingredients and the toys are all high quality!!
Hi Laura!
We love spoiling Jake each month, and we're so happy to hear the goodies have been such a hit! We would love to see any #barkboxday pictures you would like to share with us on social media. We hope Jake is excited for the boxes to come!
Take care & have a great week!
Reviewed Dec. 28, 2018
I have changed my BarkBox three or four times since I first signed up. The customer service is awesome. The reps have always been super helpful and have taken care of all of my requests in a very timely manner.
Hi Laura!
We're so happy to hear that Elsie enjoys the goodies. We hope that the assortment you have now if a perfect fit and if you ever need to make any changes, of course we're always happy to help!
We hope Elsie is excited for the fun themes and surprises to come!
Reviewed Dec. 28, 2018
Love, love the cute stories and graphics in each box. Love the way the stuffed animals fit the story. At our house my lab chews the stuff animals to find the squeaky and then pulls out all the stuffing. He destroys them in minutes and I pick up stuffing for an hour. For this reason, I need to cancel my subscription. So sorry to leave you.
Hi there, Janet! Thank you so much for reaching out! So sorry to hear that those plush toys are not holding up long in Maecee's chompers! As fellow dog parents, we definitely get the back-ache from tirelessly picking up fluff!
Did you know about our Super Chewer subscription?! This box is specifically made for expert destroyers like your boy! We will be reaching out personally to get you some more information on this option! In addition, we will get a Super Chewer toy on the way for Maecee to try out!
Please let us know if you need absolutely anything in the meantime by emailing Linz@barkbox.com!
Reviewed Dec. 28, 2018
I had reservations at first about buying a monthly subscription for dog toys. The first box came, and Wookie the Golden Retriever was so excited about his new toys and treats. He always goes crazy when I walk in the door with the box. I don't know if he smells the toys and treats or just recognizes the box, but he knows when it is a BarkBox.
What I liked about it after a few months, I was no longer buying quick impulse dog treats and toys at the grocery and other stores. These usually didn't last long, were not healthy, and were overpriced. Because Wookie likes to destroy plush toys instantly. I went with the Super Chewer option for the first 6 months. The toys were very durable, and he liked most of them. I noticed that he was missing the plush toys and some of the harder chew toys were not always played with, because he had some obvious favorites.
After taking a follow up survey, one of their representatives reached out to me and offered to go with a middle grade option that had tougher plush toys. These have been a hit with him and he loves these toys. The treats are always really good, they have strong smell and seem fresh and healthy. Wookie will do any and all of his tricks to get the treats. He always likes the treats. Lastly, their customer service has been great. They care about my issues and worked to make it the best experience.
Hi William!
We're thrilled to hear the barkbox has worked out so well for your special Wookie. The more durable classic is a great option for pups who need something tougher, but still like the fluff. We hope Wookie is excited for all of the fun surprises we have to come!
Please don't hesitate to reach out if there's anything we can do to help.
Reviewed Dec. 28, 2018
Love this BarkBox membership. Worth it for my rescue dog. Sometimes the toys are a little less of a challenge for her but she loves her toys anyways. It’s a great idea for dog and affordable. Definitely will continue on having this box.
Hi Andrea,
We're so happy to hear that Snowie has been loving the goodies! We do have a free more durable plush option that will ensure the toys are a little tougher each month. We've gone ahead and set this up for Snowie. We hope this helps the toys last a little longer.
Please let us know if there's anything else we can do to help, thanks for being in our pack!
Reviewed Dec. 28, 2018
I have been a BarkBox subscriber for close to two years -- the dogs and I look forward to seeing what we get each month and love that each month has a theme. The treats are a big winner here -- I use them for training and I can tell you the dogs go crazy over them. I would highly recommend BarkBox to anyone who is not a current subscriber -- just about all my friends enjoy their BarkBoxes every month.
Hi Janis!
We're thrilled to hear your pups have been loving the barkbox. We're so thankful to have such a loyal pack member like you! We hope you and your pups are excited for all of the fun themes and surprises we have planned.
Please don't hesitate to reach out to us if there's ever anything we can do to help!
Reviewed Dec. 28, 2018
The folks at BarkBox reached out to me when I made a comment on a survey that Miss Billie was on a diet. I now have a box customized for my wonderful black Lab. So now my girl can play till her heart is content.
Hi Joanne!
We're so happy we were able to find a perfect customization for Miss Billie! Thank you so much for being in our pack, we hope you and Miss Billie are excited for all of the fun themes and surprises we have to come.
Take care and have a great week!
Reviewed Dec. 28, 2018
My dog, Lucas, loves getting his monthly BarkBox. He gets so excited when I bring the box into the house. He loves the toys, enjoys all the snacks and I love the bargain! I have recommended BarkBox to all the dog lovers that I know. Great products at a bargain price and delivered right to your door, you can’t beat that!
Hi Leslie!
We are thrilled to hear that Lucas has been loving his goodies each month. Does he have a favorite toy yet?! We would love to see any #barkboxday pictures you have to share. You can send them to us on social media!
Please let us know if there's ever anything we can do to help, take care and have a fantastic week!
Reviewed Dec. 28, 2018
I love the quality of the treats and toys that are received.The dogs love them. It is great that you can tell them about things your pet doesn't like to ensure they get the best box every month. I love the way team members work to ensure that everything is made right when things go wrong with the shipment. They are friendly and quick to respond.
Hi Jennifer!
We're so happy to hear Leia and your pack has loved the goodies, and that we have found the perfect assortment for them! We love spoiling them each month!
Please don't hesitate to reach out if there's ever anything we can do. Take care and have a fantastic week!
Reviewed Dec. 28, 2018
Very happy with the products and service. Have recommended to family and friends many times. Roxy, our goldendoodle, has loved each and every toy and treat. She so looks forward to her box each month and seems to know that it’s her mail when it arrives - she must recognize the smell.
Hi Susan!
We're so happy to hear your special Roxy has been loving the goodies each month. We love spoiling her! Does she have any favorite toys so far? We would love to see any #barkboxday pictures you would like to share with us on social media.
Take care and have a great day!
Reviewed Dec. 28, 2018
Happy dogs = happy life♡
Hi Janyka!
We're thrilled to hear that Journey and your pack have been loving the goodies each month! You are receiving our more durable plush option, I hope these are holding up a little better for your shredders. We do have the super chewer barkbox as well, but if they're loving the shredding they are on the perfect box already!
Please don't hesitate to reach out if there's anything we can do for you and your pack!
Reviewed Dec. 28, 2018
We love getting BarkBox each month. My 2 dogs share the box and they know it is for them when it arrives. One dog is small and 9 years old. The other is 100lb. Labrador 11 months old. Great toys and great treats.
Hi Kathy!
Wow! You have quite opposite pup sizes, that is too cute! We're so happy to hear that even though they are so different, they are able to share the goodies. We would love to see any #barkboxday pictures you would like to share with us on social media.
Please don't hesitate to reach out if there's anything we can do to help!
Reviewed Dec. 28, 2018
BarkBox has been nothing but great. The few suggestions I had for them (when they asked in a survey) they quickly tried to fix and make us happy customers (e.g) tougher toys, they now send us the toughest for that month's box. Super chewer is an option but our dogs like the plush toys way better than the hard rubber ones. It has been working a lot better. It is our dogs' favorite time of the month. They always know when their box is here!
Hi Brooke,
We're thrilled to hear that Arlo has been loving the goodies each month! We're glad that the more durable plush has been working perfect for your pack. We are 100% dedicated to ensuring your pups have goodies that are a perfect fit!
We hope they're excited for the fun surprises we have to come!
Reviewed Dec. 28, 2018
My dog chews up all the stuffed toys within ten minutes to get the squeaker out. I don't know how much longer I will be able to keep getting the box. He will be sad but it's getting costly for that little bit of time.
Hi Cindy,
We're so sorry to hear the toys have not been holding up for Bo & Brady. You have recently switched to our more durable plush box, we hope that is a better fit! We do also have our super chewer barkbox that includes tough fluff free toys. We can even send replacements when needed. We are 100% dedicated to finding the perfect option for your pack. Please let us know what would work best.
Have a great day!
Reviewed Dec. 28, 2018
I contacted your company twice. Once by text and next with email. Never responded to me about my puppy’s toy that seems to be broken. It is a squeaky toy and it didn’t squeak. I don’t think I’ll renew my subscription when the time comes if this is how you treat customers.
Hi there, Erin! Thank you so much for reaching out and bringing this to our attention. We are truly sorry that you have not heard back from us. This is absolutely not the norm and we will be checking into it! With the holidays, our wait times have been a bit longer than we would like. But we are working incredibly hard to make sure all of those pups are taken care of!
In an effort to make this up to you guys, we have gone ahead and got a couple of special goodies sent out for Tucker to enjoy! We really hope he enjoys them. They are a few of our office pups' favorites!
We really hope that you and Tucker decide to stay in the pack! As an extra special thank you, we have added a free extra toy in all boxes moving forward! Hopefully, that is a big hit for your boy!
Please let us know if you need absolutely anything else by contacting us at Lindz@barkbox.com!
Reviewed Dec. 28, 2018
Every box is cleverly thought out! The dogs and we love the experience!! The products are great quality! Always shipped and received in time! I would recommend giving treats that are size appropriate. Sometimes my large dogs get treats that are tiny and swallowed whole!
Hi Lisa,
We're so happy to hear that Jade and Sherman have been loving the goodies! Based on your feedback, we have gone ahead and set your preferences to include larger treats and chews. We do send smaller treats sometimes to encourage training.
Please let us know if there's any other changes we can make to ensure the box is perfect for your pack!
Reviewed Dec. 27, 2018
The customer support is amazing! Literally any issue I’ve ever had, they’ve fixed! Even when my dogs destroy their toys they send new ones! They have switched my subscriptions a few times when I ask. And the quality of the products are amazing!
Hello Jacqueline!
We're so happy to hear that the goodies have been a big hit for Ellie, and the experience has been good for you! We hope Ellie is excited for the goodies to come. Please don't ever hesitate if there's anything we can do to help!
Take care!
Reviewed Dec. 27, 2018
My puppy who is now 2 loves getting his bark box every month. He smells the box of goodies before I can even open it. He dances while I open the box. He likes the creankly toys & the chew sticks the best!
Hi Jennifer!
We're thrilled to hear that Chapmann has been loving the goodies each month. Does he have any favorite toys yet? We hope he is excited for all of the fun surprises we have to come.
If there's ever anything we can do to ensure the box is 100% perfect, don't hesitate to reach out!
Reviewed Dec. 27, 2018
Our pup really loves the treats and toys, and they are healthy and well made. Great experience with all of our boxes. The themes are clever and fun to check out every month. We have never had any shipping problems.
Hi Jessica,
We're thrilled to hear that Lexie has been loving the goodies, and you have been loving the themes! We have so many fun surprises to come.
If there's ever anything we can do to, please don't hesitate to reach out!
Reviewed Dec. 27, 2018
At the beginning was awesome. TJ knew when his box was coming in. TJ is a picky dog, and they work with me when it came with the treats and chewers. Love it. But it been 4 month that TJ's box was not coming to my door. It took me 4 month to get to put leave it at the door. But this month they knock and TJ was happy. Thank you.
Hi Vanessa!
Thank you so much for your feedback! I'm so happy to hear TJ has been loving the boxes. Are you receiving them now with no problems? I do see we have "leave at door' in the address. Please keep us updated, we want to ensure TJ is happy and getting his goodies each month.
Please don't ever hesitate to reach out if there's anything we can do for you and your special pup! Have a great day!
Reviewed Dec. 27, 2018
Our pup loves getting his monthly box. When I bring it in he gets all excited and can't contain himself. He helps me open it and usually runs off with the first toy he sees. He loves the stuffed toys and squeakers. The treats are healthy and high quality, and he has loved every one so far.
Hi Melissa,
We're so happy to hear that Archer has been absolutely loving the goodies each month! We would love see any #barkboxday pictures you would like to share with us on social media. If there's ever anything we can do to help ensure Archer has the best barkbox day ever, don't hesitate to reach out!
Reviewed Dec. 27, 2018
BarkBox is amazing and I’m so glad I signed up. My pups are so excited every month to receive their box and my family and friends wait for our monthly post on social media to see what the pups got. I love how every month is a different theme and how the treats are great for the pups. Thanks so much!!!
Hey Morgan!
We're thrilled to hear that Prince has been loving his goodies each month. We hope he (and your friends) are excited to see the fun themes and surprises we have to come!
Take care and have a great week!
Reviewed Dec. 27, 2018
Look forward to our delivery every month. The treats are healthy and different textures/flavors which keeps my dog's interest and have been great for training. Toys have been cute and for the most part my dog has not destroyed them (just one that he pulled apart in a day). They have great communication with you & can update the weight/growth of your dog to make sure the box fits the needs of your dog. Would definitely recommend.
Hi Cecilia!
We're so happy to hear that Bruin has been loving the goodies! If you ever have a toy that get destroyed quickly again, just let us know. We're happy to send replacements. We always want to ensure your special pup is happy!
Thanks for being in our pack!
Reviewed Dec. 27, 2018
BarkBox has the absolute best customer service, miles above other companies. Their boxes are fun and a good value. I especially like that each box is themed to holidays, etc. My dogs love everything they receive. I recommend to anyone.
Hi Michelle,
We're so happy to hear that your pup has loved the goodies, and you have loved the experience! We're so excited to share with you the fun surprises to come. Thanks for being in our pack!
Reviewed Dec. 27, 2018
BarkBox is one of the best things I’ve ever gotten. My dogs love it so much that they get excited and can barely wait for me to open the box when it comes. It’s well worth the price and the toys and treats are so great to have. I also love the fact that there’s allergen free treats which is great for my pup who can’t even handle a piece of cheese without getting sick. Thank you so much!
Hi Taylor!
We're so happy to hear that the goodies have been a perfect fit for Pearl and Loki. We know all pups have their own preferences and allergies, so we work hard to ensure we can accommodate for each pup. We love spoiling your pack each month and we can't wait for them to see the fun surprises we have to come!
Reviewed Dec. 27, 2018
We enjoy the variety of treats! Some break making it easy to add to a puzzle toy, some are too tasty to make it that far, while very few get sent to our neighbor. The toys are a fun moment! Navigating through the fluff and crinkle to find the squeaker! Ropes are underrated too! Wish ropes lasted longer.
Hi Samantha,
We're so happy to hear that the treats have been a perfect fit for Russell! We do have a free more durable plush option, I've gone ahead and marked this for your pup. This will ensure the toys are little tougher, making for a little longer play time!
If you ever need to make any changes to your preferences, just let us know. We're always happy to help!
Reviewed Dec. 27, 2018
My dog Tilly absolutely loves her BarkBox. The toys with spiky squeak balls are her favorite??? With the chew treat a tight second (or first when there is no squeak ball). My only complaint is cleaning up fluff everywhere??? But then Tilly would not be having as much fun???
Hi Tabitha!
We're so happy to hear Tilly has been loving the goodies each month. We do have a free more durable plush option that includes more spiky ball type toys and less fluff. I've gone ahead and marked this for Tilly, since she loves those types of toys. We hope it's a perfect fit.
Please don't hesitate to reach out if there's ever anything else we can do to help!
Reviewed Dec. 27, 2018
Chief loves his BarkBoxes! And so do I! Most everything is wonderful about them. If I had to give any ideas, I think opting for one every 2 months could be good! Chief isn’t really a big toy destroyer, but he will demolish nearly every bone treat within minutes. The treats also tend to stack up too, only having 1 dog currently. The only other thing, but this might just be Chief preference, is that he actually LOVES little toys. So I’ve always been kinda hoping he gets some of the smaller toys, although he is an 80lb baby. You guys are great!!! Loved the team up for the Grinch movie!!
Hi Alex!
We're so happy to hear Chief has been loving the goodies! We do have the option to receive boxes every other month. We can get this set up for you if you would like! We can also change his size to smaller if you would like, and then you can change it back at any time. We are 100% dedicated to ensuring Chief loves his box each month.
Please don't hesitate to reach out!
Reviewed Dec. 27, 2018
Getting this box every month is amazing! As pet owners we are overall saving money on treats and toys. My dog gets so excited when the box comes, and I do as well. The themes are fun, and the toys are durable. I will always be a customer. :)
Hi Mary,
We're so happy to hear that your pup has loved the goodies, and you have enjoyed the experience! We hope your pup is excited for all of the fun themes and surprises we have to come. Thanks for being in our pack!
Reviewed Dec. 27, 2018
Levi loves the toys but he does tear them up quickly. He recently has gotten very picky about the treats too. He does get very excited when he realizes his new box has been delivered. He recognizes the box now. Lol.
Hi Vievia!
We're so happy to hear the goodies have been a big hit. We do see that you've recently switched to super chewer. Please keep us updated on these work for Levi. We hope they're a big hit.
Thanks for being in our pack!
Reviewed Dec. 27, 2018
We look forward to seeing our BarkBox every month. The themed boxes are as much fun for the humans as for the pup! We have even been able to customize our BarkBox to a degree. Our pup cannot have shreddable hair, so the wonderful folks at BarkBox make sure we don't get those toys. The BarkBox family really cares about what's best for our pets!
hi Tanmarie,
We're so happy to hear that the boxes are so much fun for you and your special Penny! We know that all pups have their own preferences, so we want to make sure we can tailor for that.
We are thankful to have Penny in our pack!
Reviewed Dec. 27, 2018
Sasha gets so excited when her bark box comes. She has an entire toy box with all her toys. She's not crazy about the snacks but she knows that box is hers!!! Her snacks go to other dogs but she won't part with any of the toys. She is a very lucky puppy.
Hi Phyllis!
We're so happy to hear Sasha loves her toys! We do want to let you know that we do have a toy only option if you would like to exclude the treats and chews. If you think that may be a better fit, just let us know. We want to ensure Sasha is loving every box!
Reviewed Dec. 27, 2018
I can’t explain how wonderful the BarkBox company is. Early on in my subscription there was a shipping issue. I contacted the company and they instantly rectify the issue; no more issues have occurred since then. Their products are wonderfully made and now the only problem I have is when I get a shipment from any other company in the mail my dog thinks that all cardboard boxes are BarkBoxes. (Apparently, she can’t read.) I love BarkBox and I will be a loyal customer for many years to come.
Hi Holly,
We're so thrilled to hear Lil Bit loves all of her goodies each month! So sorry about the issue you had with shipping, we're so happy you have not had any more issues. In the future maybe we need to start putting dog reading lessons in the boxes...haha! We're so thankful to have you and Lil Bit in our pack.
Take care!
Reviewed Dec. 27, 2018
I have a great Dane and a chihuahua and most of the toys are too big for my chi and the treats are too small for my great Dane. I would appreciate a chi sized box and a Dane sized box better than what we get now. Thanks.
Hi there, Sherri! Thank you so much for reaching out and giving us a little insight into your teenie and giant pups' experiences with our boxes! As for your little Chi, we can tailor Matilda's box to include more multi-part toys and crinkle paper to increase the likelihood that she gets some smaller toys! For your Great Dane, Olive, we can tailor her treats to include more jerky and our largest chews available for the month! This way, when we have those bigger treats, she gets them :)
Also, keep in mind, our Scout's Honor guarantee always has you covered if something absolutely does not work for Olive of Matilda! Just reach out and let us know! For now, we have a couple of goodies that we think they will both enjoy on the way!
Please let us know if there is ever anything else we can help with in the future! We want to make sure your pups' are absolutely spoiled rotten with toys and treats they love!
Reviewed Dec. 27, 2018
I have two small dogs and they recognize the BarkBox when I bring it inside and they get so excited. They know they are going to get some great tasting treats and new toys to play with. My son's dog who is living with us now has a tendency to steal the toys and destroy them so getting new toys every month is very helpful to keep them busy while I'm away and also to enjoy playtime with me.
Hi Lauran!
We're so happy to hear the goodies are a big hit for your pups! We do have a free more durable plush option if you would like to add that on to help the durability when your sons pup gets ahold of them. These still will be made to be a little tougher with more spiky ball type cores and a little less plush. Just let us know if you would be interested in this. We want to ensure every box is perfect for your pack!
Have a great day!
Reviewed Dec. 27, 2018
We love the BarkBox!! My dog is so excited when it comes. We love the variety of treats and toys and how it is different each month. The themed boxes are too cute! I enjoy how the treats last a full month just in time for the next box!
Hi Karyn,
We're so happy to hear that Willow has been loving the goodies each month! We love spoiling her, and hope she's excited for the fun to come. We would love to see any #barkboxday pictures you would like to share with us on social media.
Thanks for being in our pack!
Reviewed Dec. 27, 2018
At first I thought BarkBox was great for my 3 fur babies, but over the years it has become so much more than just a monthly treat delivery. Bark really goes out of their way to make sure every month your dog(s) box is exceptional and if there is anything else they can provide to make their monthly delivery top paw!
Hi Ashlie,
We are so thankful to have you and your pups in our pack! We love spoiling them with the special goodies each month. If there's ever anything we can do to make their monthly goodies better, please don't hesitate to reach out. We're always happy to help!
Reviewed Dec. 27, 2018
Shelfy LOVES BarkBox so much. She waits for the box to arrive every month! We cant wait to see what other boxes come! The themes are super cute and the toys within toys are her favorites! Thank you from Shelfy!
Hi Tara,
We're so happy Shelfy loves her goodies each month! Does she have a favorite toy? We would love to see any #barkboxday pictures you would like to share with us on social media!
Thanks for being in our pack!
Reviewed Dec. 27, 2018
We absolutely love BarkBox! When we were first considering joining BarkBox, we were a little nervous because our pup OkaIs' quite the advanced chewer! We got our first months in the mail and she still plays with those toys from the first month and I think we are going on six or seven months now! I advise all my dog owning friends to get BarkBox, it’s a game changer!
Hi Kalia!
We're so happy to hear Okal is loving the goodies, and that they have held up well! Does she have a favorite toy?! We would love to see any pictures of your #barkboxday you would like to share with us on social media!
Take care and have a great day!
Reviewed Dec. 27, 2018
Toby wasn’t very excited this month with any of the toys. He is preferring his old toys. Have you changed squeakers lately? The last couple months the squeakers have been extremely loud. Too loud for Toby’s family. Quieter squeakers would make the humans happy.
Hi there, Laurel! Thank you so much for reaching out and letting us know about Toby's BarkBox Day this past month! We definitely want to make sure that his tail is always wagging! Did you know about our Scout's Honor guarantee? It is our promise that if your pup doesn't love every bit of that box, we will get them taken care of! We are going to get a couple of goodies on the way for your boy! We hope they are a hit! :D
As for our squeakers, we have not changed anything up with them! They are still the same ones we have used for a while. We could tailor Toby's box to include more textures like crinkle paper, plush, etc. to try to get some different sounds in there. Just reach out to Lindz@barkbox.com!
Again, so sorry this month wasn't a huge hit, but hopefully, these new toys will get Toby's tail wagging again! Please let us know if there is absolutely anything else we can help with in the future!
Reviewed Dec. 27, 2018
Sadie and Mollie both really love the BarkBox! They LOVE the toys as well as the treats. Since I have 2 fur babies, is there a way to get an extra bag of treats without having to order an second box?
Hi Angela,
We're so happy to hear Sadie and Mollie have been loving the goodies. We don't have a way to add an extra bag of treats, but we can add an extra toy. Would this help? Just let us know! We want to ensure the box is perfect for your pack!
Have a great day!
Reviewed Dec. 27, 2018
The only complaint I have is I wish the treat were bigger in size. Paulo loves his Bark Box and so do I. We look forward to it's arrival every month... I love how every month each box has a different theme.
Hi Toni!
We're so happy to hear Paulo has been loving his goodies. We do send smaller treats for training purposes, but we completely understand that bigger dogs want bigger treats. I've gone ahead and customized the chews to be larger in size! We hope this helps. Please let us know if there's ever anything else we can do to ensure Paulo has the best barkbox day each month!
Reviewed Dec. 27, 2018
My 3 dogs love Barkbox, they get so excited when it arrives. The toys are fun and unique, and the monthly themes are great. Their customer service has always been excellent, and we enjoy their doggie themed humor. Don't tell, but sometimes our 2 cats even enjoy the toys!
Hi Carrie!
We're so happy to hear your whole pack (Yes.. we guess that can include the cats) enjoy the goodies! We would love to see any #barkboxday pictures you would like to share with us on social media!
Take care and have a great day!
Reviewed Dec. 27, 2018
I tell everyone about the toys we receive in BarkBox each month. The creativity is beyond, and I think I may enjoy them more than my dogs! I still can't get over Frat Boy Chad lol and the solo cup box. I never gave them Chad because I couldn't let them destroy him. Ssshhh. What's even better is the customer service. I feel like I have a direct line to ask a question. I also feel like, when you have solicited feedback, you respond to it. I just can't say enough about BarkBox. Thank you for keeping my dogs -- and ME! -- entertained. OH! One more thing. I love that I can reorder things!! I have a back up of Woolly Mammoths now (though she's moved on to the squirrel collection), and I can get them the treats they seem to cling to from each box. That. Is. Awesome! Thank you for what you do! Keep up the great work!
Hi Leslie,
Wow! Thank you for being such a loyal pack member. It brings us so much joy to hear how much your pup loves the toys and treats. We hope to continue to make every #barkboxday the best day of the month for your pup. Please don't hesitate to reach out if there's ever anything we can do!
Take care!
Reviewed Dec. 27, 2018
It may seem like $25 per month is a lot to spend on a dog but Lucy enjoys every minute of unboxing! Plus, the same treats and toys at the store would be about the same price AND I don't have to go anywhere! The treat quality is good and the toys are a perfect match for my chewer!
Hi Melissa!
We're so happy to hear that Lucy has been loving the toys and treats, and that it's a good fit for you as well! We love spoiling her each month. If there's ever anything we can do to help ensure each box is perfect, please don't hesitate to reach out!
Take care!
Reviewed Dec. 27, 2018
Daphne loves BarkBox and I do too. Especially the toys. They are the perfect size for her and the treats are healthy too. Everything come on time and it is such a treat for her. We look forward to receiving it every month.
Hi Phyllis!
It's great to hear that the toys and treats have been a perfect fit for Daphne! We love spoiling her each month! Does she have a favorite toy? We would love to see any #barkboxday pictures you'd like to share with us on social media.
Take care!
Reviewed Dec. 27, 2018
We truly enjoy our BarkBox every month. We now share with another dog that has moved indoors because she is going blind. Zeus doesn't mind sharing his treats, but wishes she wouldn't tear up his toys. I feel like the treats that come in the box are high quality, and I've never had an instance where they upset my dogs' stomachs. I don't care for the very hard, basted type chew sticks because they make my boxer's mouth bleed. He has very small teeth, so he gums most things. Plus, they can sometimes stain things. He especially loves the smaller, softer toys.
Hi Debbie!
We're so happy to hear that Zeus and his new friend are enjoying the goodies! We can customize the box to exclude the chews, or just include different types. Does he like the softer, jerky like chews? Just let us know what would work best. We can also add our free more durable plush option, if you would like the toys to last a little longer when the new pup gets ahold of them,
Please keep us updated, we're always happy to help!
Reviewed Dec. 27, 2018
My dog, Molly, gets excited whenever a Bark Box arrives! She knows how to dig through it to find the "special" treat that is always there. We saved two to give her on Christmas, and that was quite a day for her. She loves to get the squeakers out of the toys too. The themes are super cute and make it fun for me too!
Hi Lisa!
We are so happy to hear Molly is loving her toys and treats! We bet she was excited on Christmas to open TWO boxes. So fun! We love spoiling her, and hope she's excited for the fun surprises to come!
Take care!
Reviewed Dec. 27, 2018
My dog Jade is crazy for BarkBoxes. Well actually she is crazy for any box that gets delivered now because she thinks it for her! She is has now figured out how to open every BarkBox and always goes for that one treat that is a chew of some sort first, then waits for me to open all the packaged treats so she can taste them, then it is game on with discovering all her new toys. Thoughtfully themed, with a doggone sense of humor in every box.
Hi Teri,
That is too cute that Jade has a process to opening every barkbox. Too fun! Hopefully she doesn't open your boxes looking for treats haha! We love spoiling her each month, and we hope she's excited for all of the fun themes and surprises we have to come!
Take care!
Reviewed Dec. 27, 2018
Maluc and I have been receiving a BarkBox for about 2 years now and we a absolutely love them! The themes are very clever and Maluc enjoys his healthy treats, he LOVES his plush toys too of course! We would recommend this BarkBox to ANYONE who has a fur baby at home and enjoys receiving awesome toy and treats at such a great cost. Thank you BarkBox!
Hi Amanda,
We're so happy to hear you and Maluc have been enjoying the barkboxes each month! We love spoiling him. We hope he's excited for all of the fun themes and surprises to come!
Take care!
Reviewed Dec. 27, 2018
Bentley and I could not be happier with Bark Box. I have had the box for about 2 years. In addition to making Bentley happy every month with his toys and treats, I especially love the customer service! I have recommended Bark Box to all my dog owner friends!
Hi Mari,
Thank you for being such a loyal pack member, we appreciate you and Bentley so much! We love bringing joy to your special pup each month, and we hope he is SO excited for the fun themes and surprises we have to come. If there's ever anything we can do to ensure the box perfect each month, please let us know!
Reviewed Dec. 27, 2018
Mizzen enjoyed her Bark Boxes, I really feel the toys were for a somewhat smaller dog then she is, and would have preferred a bit better quality as opposed to quantity. Would also have preferred every other month or toys and treats 1 month and treats for the next, & so forth. Just my thoughts.
Hi Suzy!
Thank you so much for your valuable feedback. I'm sorry to hear the toys haven't been a perfect fit. I'm happy to tell you that we do have options to tailor the boxes. We can change the size, do only toys, only treats and every other month! We also have options for more durability. Please let us know what would be the perfect option for Mizzen and we are happy to get this set up for you!
Take care & have a great day!
Reviewed Dec. 27, 2018
Both my pug and myself look forward to the BarkBox each month. He loves the toys and the treats even more. Never had an issue with the treats upsetting his tummy and the toys are fairly durable. I especially enjoy the toys that are layered and have secret toys inside. One thing I wish I could change were the amount of treats received per box since I only have 1 dog, it would be nice to adjust the quantity of items. Highly recommend. My dog has started to recognize the box and knows it is just for him.
Hi Chloe,
We're so happy to hear that you and your pup love the goodies each month. We actually can tailor the box to change the assortment. We could do 2 toys, 1 bag of treats and 2 chews if that would work better. Just let us know! We want to ensure every box is a perfect fit for Henry!
Reviewed Dec. 27, 2018
We've been receiving monthly Bark Box deliveries for almost a year and my two dogs are addicted! My lab had never given a flip about any toy ever purchased for him and NOW... his monthly toys become his babies, he definitely picks out his favorites. My dachshund is a treat fiend, the only thing she cares about in the box and she dives in! They are VERY disappointed when I walk in the door with a delivery box and it's not for them. #spoiled
Hi Donna,
That is just too cute! We're so happy to hear both of your pups have found what they love the most in the boxes. We love spoiling them, and we hope they're super excited for all of the fun themes and surprises we have to come!
Reviewed Dec. 27, 2018
Very happy with all of Bark's products and treats. Our puppies are also very happy with the toys and definitely the treats. I would recommend this company to all my friends with puppies. The toys are of great quality and seems to last quite a while.
Hi Rene!
We're so happy to hear your pack has enjoyed the goodies each month! We would love to see any #barkboxday pictures you would like to share with us on social media. We enjoying seeing pups loving their goodies!
Take care!
Reviewed Dec. 27, 2018
The best dog business out there! Always a fast response and very understanding company! I have referred over ten people to get it! The themes are so much fun and the toys and treats. Save a ton of money compared to going to a pet store!
Hi Sophia!
We're so happy to hear that your pup has loved the goodies, and you have loved the experience. We love spoiling your pup each month! We hope you guys are excited for all of the fun themes and goodies we have in store!
Reviewed Dec. 27, 2018
I wish I had read these reviews before getting involved. Almost every complaint here is everything I've dealt with. I.e. Overcharging when I was suppose to get extra toy for free, Dec package hasn't arrived, signed up for 6 months. My account said 18 months. Now will give the benefit that apparently there are notes added to my account saying I can cancel after 6 and they did refund the extra Toy charges but very long time to sort it out 4 days for hrs on phone. Now the 18 months thing that's all mixed up when I signed up for 6.
Also my 1 St box contained chicken which I told them on more than a few occasions that my dog is allergic to chicken? Loved the toys but so many hassles and the tracking link does not work so yeah maybe a glitch like someone else mentioned. Now apparently after 3 weeks my Dec box is still at the border We Canadians pay A LOT for this with the exchange rate. Life is stressful enough without all these hassles. Over the yrs I've heard awesome things about BarkBox so what the has happened to their service?
Hi there, Dean! Thank you so much for reaching out and bringing your experience to our attention. This is absolutely not the norm here and we are truly so sorry for the frustration. BarkBox is supposed to be fun and stress-free! We want to make sure that you and Koda are all taken care of moving forward. We will be personally reaching out to you in order to help you further! Again, we truly are so sorry for the frustrating experience. Please know that we will do everything we can in order to make this up to you and your by, Koda!
Reviewed Dec. 22, 2018
I have been a subscriber for over 3 years and have recently become very frustrated with the level of service. I’ve reached out to customer service directly, and instead of getting a solution, instead get nothing but “cutesy” emails that basically tell me it’s not their problem. Shipping and delivery were very consistent when I first subscribed to the service, now I never know when I’m getting the box sent or delivered, and when I’ve enquired with issues, I get the “not our problem”. Too bad they don’t see it as their problem. Too bad they think it’s “cute” to send form emails from dogs instead of humans that can actually do something about the poor service. Too bad for them that I will not renew my subscription and will tell every dog owner I meet how poor their service has gotten.
Hi there, Molly! Thank you so much for reaching out and letting us know about your experience as a long time customer. We absolutely want to make sure that you and Handsome are fully taken care of each month and are getting your concerns addressed. As we have grown as a company, we have begun shipping in waves in order to ensure that all boxes arrive by our deadline of the 26th! All of our boxes should be out of our warehouse no later than the 19th of the month. Those that are sent a bit closer to the 19th, we expedite that shipping to ensure it makes it by the 26th!
We truly are sorry that the tracking has not been the best experience for you and your boy. We are working incredibly hard with our shipping partner, Narvar, in order to make this a smoother experience. We will absolutely be passing this feedback along to them in order to help better the tracking process.
We would love for you and Handsome to stay in the pack and will be reaching out personally in order to chat about this further! Please let us know if we can help in the future!
Original Review: Dec. 21, 2018
Despite multiple promises that December’s box would arrive before Xmas I have yet to receive it. I haven’t even got November’s box. They don’t uphold their end of the contract but make customers uphold theirs. They won’t let me cancel even though they have no problem taking my money for non existent products. Sucks being charged for December’s box before getting November’s. We wanted to take new (clean) toys on our trip with the dogs but now we will have to buy toys and treats since BarkBox failed to deliver anything! They can’t even tell me when any box will arrive.
Hi there, Danielle! First, thank you so much for reaching out and bringing this experience to our attention. This is absolutely not what we wanted for you, Sina, and Ari. We are so very sorry that you guys have been left waiting this Christmas season. As you may know, the Canada Post strike had a significant impact on our abilities to get Canada pups their boxes on time. Even after the strike ended, there was a significant backlog of packages both at the border and our warehouse. We are working extra hard in order to make sure that pups like Ari and Sina get their goodies as quickly as possible! It looks like one of our team members was able to get a new box shipped out for the three of you though, which is great! That should be leaving our warehouse very soon! Thank you so much for your continued patience as we work through these delays! Please give Sina and Ari some belly rubs from us here at BARK!
Reviewed Dec. 21, 2018
I originally wanted to wait to write my review until after my concerns with the company were resolved, but it's been almost 7 weeks since I ordered my BarkBox & it still hasn’t arrived. Because of this, I thought I would go ahead & write about my experience so far, rather than waiting even longer. I would like to start off my review by stating that from all outward appearances, the BarkBox company has a great operation underway & there are parts of their services that they do really well.
By submitting this review, I in no way mean to suggest that the whole company is incompetent or a not worthwhile, but rather that there are some significant holes in their operating practices & customer service that need a lot of attention & work to be rectified. It is my hope that my review can assist in the betterment of the company as a whole.
Now, the gritty details: I ordered my puppies SuperChew BarkBox on November 3, 2018. It noted on the website that first-time box recipients will have their boxes (typically) shipped within 2-3 business days of their order & around the 15 of every month, thereafter. Unfortunately this was not the case, as we ordered our first box on November 3 & had to wait 10 days for our box to be shipped (shipped on November 13, 2018).
We didn’t receive an email or any kind of notification explaining that our boxes shipment would be delayed, which was disappointing. Receiving notice that it would take an additional 7 days to ship would have helped us to set realistic expectations as to when our box would arrive & would have helped field our disappointment that it didn’t ship within the typical time frame. I understand that the website says ‘typically’, implying of course that the 2-3 day prediction is not always accurate, however, to be 7 days past the typical timeframe seems extreme? In the very least, perhaps it would be more appropriate for the timeline listed on the website to be 2-10 days, so as to avoid customer disappointment.
Despite being disappointed, we quickly forgot about the week-long delay in our excitement for our BarkBox to arrive! The BarkBox website notes that shipping to Canada can take anywhere from 4-12 business days, so I assumed it would take the maximum of 12 (just to set my expectations) & very patiently waited for it to arrive. After 13 days passed without receiving our BarkBox, I connected with the BarkBox staff to see what the hold up was on our box. I was notified that because of the Canada Postal Strike, the arrival of our box would be delayed, as it currently was stopped at the Canadian/U.S border. I was also notified that because the box we ordered was a special deal (double the content box! ), that it might be too heavy to cross the border. If this was the case, the box would be shipped back to the BarkBox headquarters, separated into two boxes & reshipped back to Canada.
I have a few thoughts & observations on this: 1. I completely understand that the postal situation is out of their control & that the company doesn’t want anyone’s box to be delayed either. That being said, I found my self confused when weeks passed & every time I checked in with a BarkBox staff member, they notified me that the Box was still at the border & they were still unsure as to whether it would be processed & sent to Canada or whether it would be returned to headquarters.
I feel like it is relevant to note that I ordered packages from all over the U.S before, at the time of & after I ordered this BarkBox (all during the Canadian Post strike) & all items I ordered arrived with no more than a 3 day delay, except for this box. I’m not a postal expert, so I have no idea why all my other packages could be delivered to me from the U.S without any major issues, but this box couldn’t… but it added to my frustrations as we continued to wait for the box.
2. My second & largest issue to date: I connected with the BarkBox team 5-6 times in the past 6 weeks, & each time they reiterated that the box was delayed because of the Postal Strike & that they still were not sure whether or not the box would be shipped back to the BarkBox Warehouse or onto me, in Canada (because the box was too heavy). I cannot understand why BarkBox, knowing that the November Box was too heavy (& knowing that the majority of boxes that were sent out before mine had been returned to their warehouse) would not send out 2 new November boxes to waiting customers, as soon as they were aware that most boxes were being returned due to their weight.
The very worst case scenario for them in this situation is that SOME people would receive two November boxes (after they shipped the new ones out & if any of the original boxes were shipped forward, rather than being returned to the warehouse) & the best case scenario is that all of the November boxes they originally shipped would be returned to their warehouse & instead of customers having to wait for their BarkBox to be returned from the border, processed, separated into two boxes & reshipped, clients could have had the new boxes already shipped & on their way to them, rather than having to wait out that entire alternative process. Even if the ‘worst case’ scenario went through, I think that some people (who have been waiting forever) receiving two November boxes would serve as a really honorable ‘sorry for the delay & general shipping chaos’ apology.
3. It’s unfortunate that more research wasn’t done into finding out the appropriate shipping weights, etc. before these boxes were shipped out. I am aware, however, that the company is probably beating themselves up about this more than anyone else, so I’ll let that one go. Last week I connected with the Barkbox team to receive another update on what was happening with our November box.
They notified me that it was at the warehouse (& possibly that it had been for a few days? But that wasn’t really clear) & they asked if I wanted it to be re-shipped to me or if I would prefer to receive a refund. I appreciate that receiving a refund was one of the options, however, this conversation left me confused because it made it seem like the box was just going to sit in the warehouse until I got a hold of BarkBox myself? Which makes me wonder what would have happened if I hadn’t contacted them? Again, this is just speculation, so I don’t actually have an answer to this question, but I would have appreciated an email update once my box was on its way back from the border to the warehouse, or once it arrived at the warehouse (maybe an email was coming soon though, this is unclear).
This brings us to today. It's been almost 7 weeks since I originally ordered the BarkBox. I haven’t received an email saying that my box reshipped, however, I contacted BarkBox today & they assured me that it has (& were able to send a tracking link, which was helpful). It might be worth mentioning that I was provided a tracking link when the original box shipped, but when you click on the link, it takes you to the BarkBox main page (& I can’t for the life of me find out how to go from there to the actual tracking section?). This might just be a glitch that needs to be worked out.
Also, unfortunately, I also asked about our December BarkBox today & if that has shipped. The attendant notified me that the payment for the December Box didn’t go through, so the box hasn’t been sent. The fact that the payment didn’t go through for this box is completely my fault & I take full ownership of that. My frustrations, however, are related to the fact that it’s been 6 days since they tried to charge my card, but I never received an email or a single notice that there was any sort of issue with the payment. Even when I log onto my account, everything looks normal.
This again leaves me feeling like I never would have received my December box if I hadn’t reached out to the Barkbox team, which is frustrating because the payment issue is something I could have corrected right away (if I had known about it). Unfortunately however, because I didn’t reach out sooner, this means our December Box will also have at least a 6 day delay, which didn’t need to be the case.
So, to summarize this gigantic review, here are the main takeaways: PROS: I appreciate that the website has a ‘chat’ option – this has been very helpful to me to receive quick updates on shipping status, etc. All of the representatives that I talked to have been kind & fairly knowledgeable. There are other aspects of BarkBox that I really appreciate & think are very unique (i.e.: their superchewer toy return, their informative FAQ page, etc).
CONS: Aside from the representatives apologizing for the delays or lack of information shared, there has been no effort towards customer care or any attempt at apologies/amends (above & beyond verbal/written). I think that this is unfortunate because I would be more inclined to continue ordering from BarkBox if I felt like they genuinely cared about this review/me as a customer/these frustrations & were able to express that in a way that went beyond just words. Lack of communication between BarkBox & customer. Lack of attempt or forethought to rectify the ‘overweight’ November box situation, despite their ability to do so (or to find some kind of way to apologize to customers to make the situation a little bit less frustrating).
Again, I hope that anyone reading this review can understand that BarkBox isn’t all bad & I don’t mean to say that they are not a good company. & again, I reiterate that I believe there are things that they do really well. However, I think that there are some areas that they really need to work on (customer service/going above & beyond with frustrated customers maybe being the absolute first thing). I hope that this review has been informative for anyone reading it & most importantly, that it can serve as a tool to the BarkBox company & shed some light on some areas within their business that desperately need to be strengthened.
Hi there, Michelle! First, we truly want to thank you for this incredibly informative review of your experience thus far with BARK. This is definitely not how we wanted Bodhi's first BarkBox to go. BarkBox is supposed to be two things - fun and EASY. You are absolutely correct - we fell short for you and your boy in a few areas. We are going to personally reach out to you to ensure that this is resolved moving forward! Please know that Bodhi's happiness is our number one priority and we will do everything we can to make sure his tail is wagging!
Reviewed Dec. 20, 2018
For Christmas I decided to order some treats and toys for my dog since BarkBox has his favorite toys. I ordered in November. It’s now a few days before Christmas and I haven’t even received a tracking number. I’ve been emailing customer service constantly, tried reaching out on Facebook, all to be met with nothing. When I finally got an email response from customer service she told me there was a “glitch” in the tracking number but she could “confirm it was shipped on the 7th and should’ve been there”. In other words, "Not my problem". I’m so disappointed as now it’s just days before Christmas and I will have nothing for my dog. Do not buy from BarkBox. I feel like I was completely overlooked and I won’t support this brand anymore.
Hi there, Allyson! Thank you so much for reaching out and bringing this to our attention. This is absolutely not the experience we want for you and your pup. We would never want to make any of our pup parents feel as though they are overlooked and not beyond taken care of. We definitely want to do our best to make this up to you. We are going to personally reach out to make sure that you and your pup are completely taken care of! Again, we truly are sorry for this experience and hope to make it up to you!
Reviewed Dec. 18, 2018
Was excited to get started with The Grinch special box for November as a present for my daughter and my 2 grand-dogs. However 6 weeks later we haven't received the first box...it's almost Christmas and we were looking forward to the antlers beforehand among other things. Then on top of that we have been billed for the second box already with still nothing to show for what I've paid for already. I'm extremely disappointed since we've really been looking forward to receiving them from the day we ordered them. I'm really regretting signing up for 6 months of which I'm not sure I'll see anything for it. Good thing dogs don't understand like kids do that their gifts aren't coming...especially in time for Christmas... But Grandma is extremely disappointed.
Hi there, Cindy! Thank you so much for reaching out and letting us know about this experience. We want to sincerely apologize that you and your 2 grand-pups have been left waiting! This is absolutely not the experience we want for them. We want to make sure that they are all taken care of and will be reaching out personally to ensure their tails are not left hanging!
Reviewed Dec. 17, 2018
I was a regular subscriber and enjoyed the products. My dog gets bored of treats very quickly and destroys her toys equally as quickly. Barkbox was an inexpensive solution to that. Unfortunately, I was shocked to find that Onion Powder was one of the ingredients in the products. My initial contact was on Facebook where I was informed "in small quantities it is not toxic." I'm not here to argue whether it is or it isn't. I believe it is toxic like every vet will tell you. After calling customer service I was told that the response I received on Facebook was not appropriate and my concerns were being taken "very seriously."
Regrettably, I trusted them and didn't unsubscribe. I received my replacement treat bag for free and said to myself, "Maybe it was a bad month and they slipped." They did not slip, do not care, and didn't take me seriously because my next Barkbox contained treats with the same ingredient. Again, my opinions are mine, but if an ingredient is blacklisted by vets why include it in your treats? Even still why would you send me another product with the very thing I complained about.
Hi there! First, we want to thank you for taking the time to provide feedback from your experience. It seems as though we really dropped the ball when it comes to tailoring Willow's box. We absolutely do not want to include treats that you do not feel comfortable giving your girl. We are truly sorry that we did not hold up our promise. This is absolutely not the norm here. We are going to follow up with our team to make sure that do our best to make sure nothing like this happens in the future. Please know that we absolutely take your concerns seriously and will do our best to address them!
Again, we sincerely apologize for the experience you guys have had. If you have any further feedback or questions, please don't hesitate to reach out at Lindz@barkbox.com!
Reviewed Dec. 14, 2018
I bought the holiday box as a Christmas gift and made sure to select that I wanted the one time box instead of a subscription. A month later, I got an email that they would be sending another one soon. I immediately emailed them and told them there must be a misunderstanding because I just ordered a one time box. Well... the one time box is a subscription that still must be canceled. That is ridiculous and very deceptive. They went ahead and cancelled it for me but said it was too late for the second box. That was at least a week ago and I just got an email today saying the second box was being shipped today. They could have easily canceled it before the second box went out over a week later. The box itself was overpriced but I did like it and could have seen myself buying it from time to time but after this experience, I will never use them again.
Hey there Donna! Thanks so much for reaching out and for sharing that feedback! We are so very sorry for the trouble and confusion around our auto renewing subscriptions. We do try to make it apparent at sign up to new pups that all of our subscriptions do auto renew unless they are canceled. We do also have a gift box option if you are wanting to give a lucky pup an x amount of boxes and not have to worry about it auto renewing. Again so very sorry about the trouble and confusion around this. Then if you are not wanting that second box you can donate it to a local shelter in your area in time for the holidays. Then if there is anything else that we might be able to help with please feel free to email us directlly at Lindz@barkbox.com
Reviewed Dec. 14, 2018
I purchased this for 6 months and my Maltese didn’t like any of the treats. Before the subscription ended I canceled with them and even did a chat to confirm. Guess what? I was charged 133 this month and told since they sent a box already they can only refund 112 and Told me to donate the treats to a shelter. I’m angry and instead of going off the handle I’m fighting this with my credit card company since I have proof Of cancellation. Buyer beware.
Hey there Michelle! Thanks so much for reaching out and for taking the time to provide feedback! We are so very sorry to hear about this and for any confusion with our cancelation policy. We would love the chance to turn this around for you on our end. Right now when you sign up for a multi month commitment and then cancel that lets us know that once you get the x amount of boxes that you signed up for, you won't get any more following that. We are also so sorry to hear that the treats are not agreeing with your pups tummy! Any time you introduce a new treat into your pups diet it can cause an upset tummy at any time. Which is why we now have the option to customize your pups monthly boxes to better cater to their wants and needs.We would love to get this taken care of for you going forward! Please just email us directly at Lindz@barkbox.com.
Reviewed Dec. 14, 2018
I signed up for a BarkBox 6 month subscription the beginning of October. The first box arrived very quickly, although Bleu gets a toy only box and the toys were hardly exciting. On November 21st, I received a text linking me to tracking for the next shipment, which would be the Grinch Christmas box. Tracking showed that the shipment info was sent to the FedEx November 15th, and the estimated Delivery Date was shown as December 4th. I contacted Customer Service around Thanksgiving to ask why the shipping was scheduled to take so long. 3 weeks??? I got a great big "I don’t know” as a response with the usual bromide “This is not the fun experience that we had planned for you and your pup.”
That box never arrived and last tracking date is December 1st, with no estimated Delivery Date. It is now December 13th. I have literally spent hours texting with the Bark Team, attempting to get a replacement shipment. Both times, the rep was congenial enough, well versed in doggy puns, and both times commitments were made that were not met. The first attempt resulted in a reorder that was cancelled without any notification, the second attempt, just this past Saturday, promised an immediate USPS Priority Express shipment- guess what- not yet shipped! I have cancelled my subscription and contacted my Credit Card Company to put my charge in dispute. Doing business with BarkBox is hardly worth the effort!!!
Hey there Lorraine and pack! Thanks so much for reaching out and for taking the time to provide feedback! This is not the experience that we want you to have at all nor is this the norm for us. Additionally we always want to make sure that you and your pup never miss out on a single box. Then sadly due to the holiday volume our warehouse pups got a little behind. Which looks like is what happened with your Nov box sadly. We know how eager you and your pack are to get those boxes and we never want to keep you waiting. Then it looks like your pups replacement box is all packed up and right on the way. Again we are so sorry about the delay and trouble with that Nov box. Additionally going forward you and your pack shouldn't experience any delays or tracking issues.Then if there is anything else that we might be able to help with please email us directly at Lindz@barkbox.com.
Reviewed Dec. 11, 2018
1st box arrived quickly. However within minutes our puppy was chewing pieces off toys. Chatted with customer service and was assured a replacement would be sent. Nothing for 3 weeks. Followed up with emails but never got tracking information. Requested no rope toys in another email and finally received a replacement but guess what? It's rope. Requested another replacement but not expecting much of anything. I don't have time to contact this company all the time. The treats were good Quality. Requested a subscription cancellation. Wonder if it will be canceled.
Hey there L and pack! Thanks so much for taking the time to reach out to us and for the feedback. First off we want to say we are so sorry about this experience and understand your frustration. That is not the norm for us or the eperience that we want you to have. So we would love to turn this around for you and miss Ruby and we would hate to see you leave.
We do see that you and Ruby are currently updated for our super chewer boxes right now. With those boxes since they are still pretty new we are not quite able to customize the items in the boxes. So right now we sadly are not able to customize to exclude rope toys. That is something that we are hoping to be able to do here in the future. So if you happen to get a toy with rope please feel free to donate it to a local shelter in your area during the holidays. Then we are always more than happy to make it right and send out another toy for you and Ruby. Then since the first replacement order contained rope please donate that on us. Then the new toy to make up for this was ordered and should be on the way asap. Then once that new toy is on the way and in the shipping process we will email you and let you know that it's right on the way. I hope that this helps and that Ruby loves that new toy on the way. If there is anything else that we can help with please feel free to email us directly at Lindz@barkbox.com.
Reviewed Dec. 7, 2018
Have you ever signed up for something online and just quickly clicked on Policies and Terms of Service? Me too. And this is what I did with BarkBox. I have had BarkBox for going on 3 years. Initially it was great. I didn’t mind the $29/month. However, prior to my subscription ending I wanted to unsubscribe as the expense was not necessary. I clicked “unsubscribe” and assumed as was well. The end of my term came up and I didn’t see another box for over one month. I knew I had canceled my policy, so wasn’t expecting anymore boxes. Life went on. After receiving a few more boxes I found it odd and checked my account. They were still charging me even after I canceled my subscription PRIOR to my plan’s expectation date.
This year I knew when to cancel my subscription so I did so. Unfortunately, BarkBox just charged me $299 instead of payments like they always have even after my request to unsubscribe. I read the Terms and Services all the way through and there are bits and pieces that do not make sense to me. I would highly recommend looking at other places that send you dog goodies. And if you do, please read the Terms and Services very very thoroughly before purchase. I personally would not recommend BarkBox to anyone.
Hey thee Barbara and Bruce! Thanks so much for taking the time to leave a review and we are so very sorry about this experience. That is not the norm for us. Nor an experience that we want you to have as a loyal member of the pack since 2016. I'm also very sorry about the confusion with our cancelation terms upon signing up or canceling. We would love to make this right for you and your pup in any way that we can and to turn this around for you. It looks like you may have opted into an email offer, which would be to pay upfront at a special rate. We are so sorry about this and again that is not the experience that we want you to have. We will be reaching out to you directly to get you all taken care of.
Original Review: Dec. 7, 2018
I signed up for a year long subscription as a Christmas gift to my sis and her two pups. I immediately got an email confirming my order then also received an email welcoming me to BarkBox the next day. Then, nothing (except the charge to my account). After three weeks, I contacted BarkBox and they said their system showed the package was delivered. It was not nor did I receive any tracking information showing it had even been shipped. They were kind and said they would send another one out immediately. The next morning, I saw my account was charged for another box. I wrote back, at this point pretty aggravated. They explained this was for this month’s shipment. We are now at a week later, and neither box nor any tracking emails have been sent. I’m ready to cancel and ask for money back, which is disappointing because I was sooo excited for this gift.
Hi there, Melissa! Thank you so much for taking the time to let us know about this issue. This is definitely not the norm for us and we wanted to sincerely apologize for the delay with your sister's gift! We are going to reach out to you personally to make sure that you guys are all taken care of! Again, we are so sorry for this frustrating experience! Please know those pups' happiness is our number one priority and we will do everything we can to make sure their tails are wagging!
Reviewed Dec. 1, 2018
I had tried BarkBox a year ago and decided it wasn’t for us. A year later, somebody ordered a 12 month subscription under my account. Tried calling, emailing and texting and nobody responds!! Stay far away from this company!! Major scam artists!!
Hi there, Jessica! Thank you so much for reaching out and we are so sorry that you had to experience that! We have definitely been experiencing longer than normal wait times with the holidays and we truly apologize that this was not handled quickly for you. We are reaching out personally to make sure that you are all taken care of! Again, we truly are sorry for the frustrating experience.
Reviewed Nov. 24, 2018
I signed up for BarkBox monthly subscription during the National Dog Day event. No, I did not read the fine print (wish I had). I tried to stop the subscription after the first box arrived, realizing my girls are too small and older to appreciate the toys and size of “treats” that are shipped. I was told August 29 by Miranda and her dog Cricket I could get a customized box.
On August 30th I was sent an email stating my subscription was canceled but the remainder of your subscription will continue to be delivered through July 2019, which is not a cancelation. Later in that day, I received an email from Taylor stating “How about this instead, to help you out of the commitment: I can switch your pup to a new plan at only $21 billed monthly, starting next month! The best part is this is a NO commitment plan, which means you don't have to sign up for multiple months. You just pay once a month, and can stop/start your plan at any time, even after just one more month.”
Sept 13th received an email from Maya saying BarkBox would tailor the boxes. On Oct 30th another email from Amy her dog Henry. November 1st from Aaron stating my chews & treats would be smaller and customized to my dogs. I received the 4th box yesterday, the beef burger chew is not small. And oh, by the way, 5 pound Chihuahuas cannot wear “Max’s Reindeer Ears”. Just curious are these your real names and your dogs? Ok, enough is enough, it is now November 24th, and I have received 4 boxes, most of which have been donated to local shelter. I am not rich and cannot afford to throw away $21 month for something my dogs don’t appreciate. Let us out, please.
Hey there Cara! Thanks so much for taking the feedback and the review. First off I wanted to say that I am so very sorry to hear this! We want nothing more than for you and your pup Crystal to enjoy those boxes every month and to get the most out of what you are paying for. Then with that being said we do know that every single pup is different. Which is why we do now offer the option to customize our monthly boxes to cater them to your pups wants and needs better. I do show that we had you tailored for 5 treats and 3 chews monthly. Then your preferences were to get more soft treats, treats that are the same size and then also you had prefernces for your chews to ensure that you only get soft chews as well. I'm so sorry to hear that even after customizing the monthly boxes that the goodies were still not working out for you and Crystal! Then for times like these to keep your pups tail wagging we do always offer to send out another item on us to make it work better and to keep your pup happy. Our customization is still fairly new so it's something that we are working on perfecting so your feedback really goes a long way! Then if anything happens to change in the meantime we would love to have you and Crystal back in the pack!
Reviewed Nov. 21, 2018
I was happy with the products however I never received any notification on my renewal. I cancelled my subscription on my renewal date however it was renewed for another year. I contacted BarkBox via email on their site to cancel my subscription however no one has gotten back to me. Very dissatisfied.
Hi there, Paula! First, we would like to thank you for taking the time to reach out! That is definitely a frustrating experience and we are truly sorry that you had to go through that. We are going to reach out personally right away to make sure you and Diesel are all taken care of! Please know that Diesel's happiness is our number one priority and we will do everything we can to make this up to you guys!
Reviewed Nov. 20, 2018
I recently order a BarkBox. Received an immediate response thanking for my subscription. A day later received an email that my box had shipped. My card was charged on that day as well. I checked the tracking and had a delivery date of 2 days. After the 2 days with no box, checking the email again and saw "still calculating" with no tracking information. 3 days later signed in and did a chat to find out where my order was. After 1 hour of chat I was told to check for updates!!! I then emailed customer service via website and emailed back the person from my welcome email. I have received no response from anyone. Way too much hassle for no response! I would like to cancel my order but after reading other reviews sounds like that will be yet another hassle with horrible customer service response.
Hi there, Wendy! First, we would like to thank you for taking the time to reach out with your feedback. We also want to sincerely apologize for such a negative experience! That is definitely not what we want for you and Romo. As you can imagine, we have been experiencing some delays with the holidays coming up. This is definitely no excuse, as we dropped the ball providing you with the necessary information and updates surrounding your boy's first box. We will be personally reaching out to you to make sure this gets handled immediately! Again, we are so sorry that BarkBox was not the fun, stress-free experience it should have been for you and Romo.
Reviewed Nov. 15, 2018
My dog gets so excited to open his BarkBox and once I cut the tape, he can actually do it himself now because he's so thrilled. The toys, in my opinion, are THE BEST. I was extremely skeptical because they are stuffed toys and my dog is a toy destroyer. I don't think he's ever had a stuffed toy last longer than a day without getting to the stuffing. But these toys are shockingly resilient and extremely well made.
I've had BarkBox 5 months now and there's only two toys he's put a tear in since then and I get three toys each time. What's really awesome is that most of the toys have toys inside of them as well. For example, a stuffed toy has a spiky squeaker ball in it that you can give your dog if he/she was to rip the fabric. The themes are amazing and the box I just got made me love BarkBox a thousand times more. It's Grinch themed with many toys, awesome treats and Max "antlers" for your dog. BarkBox really has a special thing for dogs and their owners! Also, if you are concerned about getting your money's worth, I can attest that for the quality of toys and treats you are getting, it is worth it (from a poor college student).
Hi Amanda!
We're so happy to hear that Kodah has been loving every box. He is such a cutie. We love getting to spoil him every month, and we are thankful for this great feedback. Although, it seems Kodah is loving it all I did want to let you know that we can customize your pups box to include more "spiky ball" toys, and certain treat indigents. We want to ensure every barkbox continues to be perfect for your special pup.
Please don't hesitate to reach out if there's ever anything we can do. Take care & have a great day!
Reviewed Nov. 9, 2018
After 3 whole weeks of waiting for my first October box with no updates or working tracking information, BarkBox customer service still refused to refund me. Conveniently, the representative I spoke to had a working tracking number and my package was scheduled to arrive by the end of the week--hence why she couldn't process a refund. (As for the November box, she claimed they already put money into it and couldn't return that either.) The very next day, I opened my mailbox to find a flat envelope marked "lightweight postage." Inside it?
The *instruction manual* for how to enjoy my BarkBox without the actual BarkBox. I wish I could make this stuff up. Representative said they must have made a mistake. I don't know how it is with honest companies, but forgetting to mail your entire product seems like a pretty difficult mistake to make. Good thing my bank accepted my dispute and refunded me the money they refused to. Save yourself the trouble and just get toys of Chewy or at a local pet store. All in all, I ordered on 10/18 and after weeks and weeks of fighting with customer service and trying to chase down my package, I finally got a refund from my bank on 11/8.
Hi there, Kathy! First, we want to thank you for reaching out and providing this feedback. We sincerely apologize for this incredibly frustrating experience. This is absolutely unacceptable and definitely not the norm for us. We certainly dropped the ball for you and Finny. We will be personally reaching out to you to make sure this gets handled immediately! Again, we are so sorry that BarkBox was not the fun, stress-free experience it should have been for you and Finny.
Reviewed Nov. 8, 2018
Mabel our pup loves her BarkBox. She always knows when a package is for her and gets so excited when she sees it! We love the variety of treats as well as the “allergy” option to prevent her from receiving treats she’s allergic to. The treats are high quality and made in the US. The toys are also amazing! We started with a year-long subscription, but since there a girl isn’t a big chewer or toy destroyer her a little toy box was soon overfilled. We contacted customer service and they were more than happy to help us reduce her subscription to an every other month one so we have more time to go through the treats and toys. We’ve had a few minor issues in the past, but they were always quickly resolved and everyone has been extremely helpful and provided extraordinary customer service.
I even contacted them recently regarding a toy from a BarkBox over year ago that our cat had fallen in love with hoping to replace it since a puppy friend had destroyed it. He seriously carried that toy everywhere and loved to play with it so we really wanted to get him a new one. Not only we're lucky enough that they still have the item in stock, but they Are sending us two free! It wasn’t necessary or asked of them, but it was greatly appreciated. They’ve definitely got a loyal subscriber.
Hi there, Carolyn! Thanks so much for reaching out and letting us know about your entire fur-family's BarkBox Day experience! It sounds like it has been a real hit! Isn't it funny how they learn that the box is for them? Our office pups are the exact same way! Some even get cranky later in the month if their BarkBox has not yet arrived. We are absolutely thrilled to have you and Mabel (and your kitty, of course) in the pack! If you should ever need anything at all, please don't hesitate to reach out at happy@barkbox.com! Have a wonderful weekend!
Reviewed Nov. 3, 2018
Would really like to give no stars! I had a year subscription. It was an automatic renewal. No notification was provided it was time. Same day due to renew, tried to cancel for next year. Informed too late. Best option offered was to drop to every other month (6 box) shipment instead of monthly. Spoke to another rep, and account not updated. Still set for monthly x 1 year but at a higher price than original. Still would not cancel. Company locks you in and then cannot get out even after completing year subscription.
Hi there, Stacy! We want to thank you for taking the time to reach out and provide your feedback about your recent cancellation. We are sincerely sorry for this experience. We absolutely understand your frustration. Receiving a charge that you were not expecting can throw everything off. We would never want someone to feel as though they are stuck with a product or subscription that is not a good fit for them at this time. Again, we are so sorry that we have let you and Maverick down. We are going to personally reach out and make sure everything is taken care of immediately!
Reviewed Nov. 2, 2018
When our girl arrived at 8 weeks old and a mouth full of little piranha teeth she cut through everything! Including tennis balls, wooden chairs, trees and people like butter! Soon after... This mystery box arrived in the mail! From her favorite far away Auntie! Her first BarkBox! Each box containing themed treats and toys! She absolutely adores them! In fact now when a box arrives she knows it's hers!
And to date, after 7 months she has worried a couple small holes in a couple of the toys but I don't know if it's because they are heavier made than her store-bought toys or just that she loves them more but so far all toys are still viable! I do believe the auntie did request for a heavy chewer. Definitely got us through her puppyhood with much less damage to all else! And she does like variety so different treat choices is always fun for her, and I like knowing they have healthier ingredients! For our girl these boxes have arrived like clockwork to date and we could not be more satisfied!
Hi there, Linda! Thanks so much for reaching out and letting us know about your sweet girl's BarkBox Day experience! She looks like a big ball of sass! What breed is she? Looks like a Cattle Dog? I am glad to hear our More Durable toys are working for her! Much rather those chompers be used for good instead of evil (aka eating every stranger that walks through the door)! If you ever have a toy that doesn't fare so well, don't forget about our Scout's Honor Guarantee! This replaces that toy absolutely free! Please do not ever hesitate to reach out to happy@barkbox.com if you should ever need anything! Have a wonderful weekend :)
Reviewed Oct. 17, 2018
Well I had the BarkBox shipped to my house four times before giving up. Three out of four months something wasn’t correct. Mostly I didn’t receive the box until the very last days of the month. One month my pet got a toy and a bag of treats from a previous theme, and one toy and treat from that month's theme. (How tacky.) Of course I called them. I was given the same old story about switching warehouses and what not. Not my problem. Anyways the gentleman told me replacement toys would arrive in 2-8 business days. They never arrived. Once again I find myself talking with BarkBox and once again they are going to shop replacement toys. Would you believe I received them, but they were toy we had already received. After that I told BarkBox I’m done. I mean it’s too much to deal with. I’d rather switch to a new company and not have to call monthly checking on my order.
Hi there, Sara! Thank you so much for taking the time to reach out and provide feedback about your experience. We want to sincerely apologize for this negative experience. We can absolutely understand your frustration. BarkBox is supposed to be a fun, stress-free experience for you and Abby and it sounds like this was not the case for the two of you. It sounds like you and your girl joined the pack right around the time we switched warehouses, however, you are absolutely right, this is not an excuse. We at BARK strive to make every experience a personal and delightful. We will absolutely make sure your experience is heard and learned from. Again, thank you so much for reaching out! We really appreciate it.
Reviewed Oct. 17, 2018
I received my first BarkBox last month and was thrilled, had a wonderful experience. The October subscription came in and after one day it has been a dog lovers nightmare! I excitedly had given him "The Snackenning" apple and bacon treats and a few hours later in the night he kept crying, I woke up turned the light on and my baby was covered in hives the size of marbles everywhere! I gave him ** as well as ** cream and it went away for a few hours. Then came right back. This is the only new product I have introduced him to. He ripped his skin so bad under his pits he needs stitches. BarkBox please look into this item.
Hey there Katie! Thanks so much for taking the time to write this review and we are so very sorry to hear this! Our main mission is to ensure your pups happiness and that they are healthy! We would love to ensure that you and your pup don't have this scare again. We can also 100% exclude treats from your box going forward if you would prefer! We would love to get you taken care of going forward. Please email us directly at Lindz@barkbox.com!
Reviewed Oct. 12, 2018
I claimed one free BarkBox shipment through Verizon Up rewards program. The rewards program provided a code for one box. When the code was applied, it showed a zero balance, but as I continued through their process, it required my credit card information or PayPal. I chatted online and phoned BarkBox. They said their system requires my payment information, but they guarantee they won't use it. They said they need it so the company isn't scammed and that I'm a real person. Please give me a break...he was talking to me on the phone. BarkBox appears to lure you in with a free treat box, and trick you in with a subscription. Who's scamming who??
Hey there Jeanne and pack! Thanks so much for taking the time to write out this review and we are so very sorry to hear this. That is not the experience that we want you to have at all. Plus we want nothing more than to spoil your pup. We assure you that this is not a scam! With that promotion right now that is good for a free box. However since we are a subscription company our system asks for your billing info. However you are not set to get billed following that free box. If you would like help setting this up we are happy to help over the phone to ensure you of this! Then following that free box if your pup loves it you can sign right back up if you so chose! If you have any further questions please email us directly at Lindz@barkbox.com we would love to get you all taken care of and spoil your pup with that box that they deserve!
Reviewed Oct. 3, 2018
I ordered my first BarkBox which was estimated to arrive this Thursday, October 4th (tomorrow). As a first time box buyer you're supposed to receive your box 2-8 business days from your order. I checked on status today and it now says that the box is "still being prepared" when just a couple days ago it had the arrival date of 10/4/18. I already paid for the full 6 months subscription up front. When trying to chat with a service rep they said they had no idea of an estimated date in which I would receive the box. When I asked to cancel the subscription she said I could only cancel going forward and not be refunded for the 6 months I had already paid for. Welcome to BarkBox I suppose! Duped out of my money right out of the gate. I will be going to BBB to get a refund. Paying for services/product then being told "we have no idea what you'll receive this product" is not an acceptable way to do business.
Hey there Amanda and Click! Thanks so much for being a part of the pack and we are so sorry about this experience. This is the not the experience that we want you guys to have at all and would love to turn this around for you both! We know how eager you guys must be to get your box and we don't blame you at all. It looks like this month's box would be Click's second box and last month was the first. Right now the first box always auto ships right away. Then following that our boxes ship out on the 15th of the month and you can see those boxes anytime from the 15th-26th of the month. Then right now that ETA delivery date can change at any time. We are so very sorry about this and can see how that would be frustrating! Then right now when you sign up for a multi month commitment and cancel that stops the renewal. Meaning you will still get the boxes that you signed up for and none following that. We try to make that apparent at sign up, but it can be easy to miss at times. We would hate to have you and Click leave the pack and want to ensure that you get what you paid for. If you have any further questions or concerns please email us directly at Lindz@barkbox.com! We want to straighten this out to create a better experience for both of you!
Reviewed Sept. 21, 2018
I have always looked forward to the monthly boxes, as well as my pups. However, my recent experience will cause me to never use your service or recommend to others. The cancellation policy and what seems to be a trend of complaints, was a three month process. My dogs' last box contained treats that made them quite sick. Two of my three dogs were up all night vomiting and diarrhea. I’m not sure I would have made the connection to the treats until an email from BarkBox today. They have never reacted to what you are saying was a mislabeled “included barley” response.
My third dog did not eat any of the treats. She actually turned her nose to them. Smart pup. All three of my dogs eat the same food, so this was the only out of the ordinary thing the two others ate yesterday. My youngest pup of two years is still sick and now headed to the vet. I’m upset, disappointed and hope to God my dogs are OK. I would have known over the many years of giving my dogs treats and food, if they had a grain allergy, which you have stated was the issue. Please research or figure it out further before other dogs are suddenly ill with no explanation.
Hey there Reilly and pack!
Thanks so much for your review and for making us aware. We are so very sorry to hear that the treats didn't work out. Our main priority is for your pup to be happy and healthy. So we are so sorry that wasn't the case with those. We are more than happy to look more into this for you and we hope to get an update on how your pup is doing! We would also love more info on these treats if you still have them! Please email us directly at Lindz@barkbox.com so we can make sure your pup is okay and to get more info on the treats!
Reviewed Sept. 21, 2018
I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.
Hey Anne! Thanks so much for reaching out to us and we are so very sorry to hear this! That is not the experience that we want you or that lucky pup to have at all. We want nothing more than to make the experience as easy and enjoyable for you as possible! I would love to turn this around for you and email you directly to get this taken care of! Please email us directly at Lindz@barkbox.com so we can ensure that pup gets that box!
Reviewed Sept. 4, 2018
I have a small Chinese Crested Chihuahua and he loves the treats, although the toys are not made sturdy enough. The biggest issue I have is I canceled in advance and they still charged my account! I want a full refund or next stop will be the BBB. If I receive any further boxes they will be returned. The meaning of a canceled subscription is no further payments will be made. Make this right and refund my money please!
Hey there Cathy and Rascals! Thanks so much for your review and we are so sorry to hear that the toys are not tough enough for Rascal! We can't keep that tail wagging if the toys are not lasting! We do have wonderful durability options such as our super chewer box and our more durable classic boxes. Then we are so sorry for the trouble with trying to cancel your account. Right now when you sign up for a multi month commitment and cancel that stops the renewal. So you will still get the commitment that you signed up for and none following that. We do try to make that apparent at sign up but it can be easy to miss. Then I went in for you on my end and closed your current account. If anything changes we would love to have you and Rascals back in the pack with more durablility or a treat only box!
Reviewed Sept. 1, 2018
Like several corporate replies to others' reviews, I also have been informed by corporate that a "hiccup in the warehouse" is delaying August orders. Zero information was provided by the company up front to explain this problem. I attempted a chat with customer service last week only to discover that there is no chat. I had to leave a message, which wasn't returned. Then I emailed customer service about an ETA. That prompted a corporate reply with the as-now-standard "hiccup in the warehouse" explanation. I was told our August box is "still on the way." That doesn't answer my ETA question.
This company can manage to email me every month asking if I want to double my order (increasing their profit), but they can't manage to send an update about late order distribution. Please. The corporate reply I received states they will add a month to my subscription. Great. But August's box still isn't here, and my account dashboard has only been updated to state that my dog's box "is being built." Still no tracking information or arrival date. My dog loves these boxes and the toys and treats. Overall, we have had a good experience until now. But the utter lack of proactive communication on the company's part about the "hiccup in the warehouse" and their avoidance of a specific response is poor customer service.
Hey Sonya and pack! Thanks so much for reaching out and we are so sorry to hear about your experience. This is not the norm for us, nor the experience that we want you to have. We know how much you and your pup depend on those monthly boxes. So we want to make sure you get them ASAP! I am also so sorry for the trouble and confusion with our warehouse move. I would love to further explain this to you and track down your box for you on my end to turn this around for you. Please reach out directly to Lindz@barkbox.com and we will get you all taken care of!
Reviewed Aug. 20, 2018
The day our BarkBox arrives is the BEST DAY OF THE MONTH! I love BarkBox more than my dogs possibly! The quality of the treats and toys is impossible to top and the creativity in each box is top notch! Great job BarkBox! Keep it coming! Keep being amazing!
Hi Rori!
We're so happy to hear that you and your pups have been loving the goodies! We hope you all are excited for all of the fun surprises and themes to come. Does your pup have a favorite toy? We would love to hear!
Take care!
Reviewed Aug. 11, 2018
Not so happy with this company. It is already August and have not received my July box yet. When I try to check online, it just says, "Information not available yet." Talked to the rep and she said there have been some delays with getting boxes out due to a warehouse move, and while I understand the delay (I guess?), being proactive and communicating this information to customers would go a long way to avoid frustration. They did offer to make the August box free, which is nice, but as of now, my August box will be delivered before the July box. Makes no sense. It's a bummer. I was excited, but I'm not trusting that future orders will be timely.
Hey there Debbie! Thanks so much for reaching out and for your feedback. I'm so sorry to hear that you and your pup have yet to get your due July box. This is not the norm for us nor the experience that we want you to have. If you are paying for those boxes we want to do everything to make sure that you and your pup get those goodies.
We did recently switch warehouses in July and in doing so it caused a hiccup in our system with some boxes. So some of our boxes were a little bit delayed. We are more than happy to make sure that you get that July box and check into the tracking more for you and turn this around. Then going forward I want to ensure you and your pack that you shouldn't have any further trouble with boxes. That was just due to our warehouse move for the month of July. Then your box for this month should be there in no time at all. Our official shipping date monthly is on the 15th! We would love to double check this for you and give you more specifics. Please just email us directly at Lindz@barkbox.com and we can look into this for you and get your July box all taken care of.
Reviewed Aug. 9, 2018
I purchased a six month order, all prepaid. The only reason I did order was there was a special going on that the first box would be doubled. After a few days the tracking hadn't updated so I chatted with them, and "it will be going out in the next day or two." Two weeks later and NOTHING has shipped. They keep offering me free boxes, but I can't seem to get the initial one that I paid for. A few days ago, a different lady said no you should have gotten it by now I will send a replacement. I thought ok great finally! HAHAHAHA Jokes on me!!! I received an email saying that my replacement was no longer available, but they would be happy to give me a free box at the end of my subscription. I am beyond frustrated, and fed up. I've asked to cancel my subscription, but they keep saying give it a little while. I just want my money back. I can go to the store and buy my babies toys...
Hey there Malia! Thanks so much for reaching out and we are so terribly sorry to hear that this is the experience that you and your pup have had. This is not the norm for us nor the experience that we want you to have at all. We want nothing more than to keep your pups tail wagging and to ensure you get the goodies that you paid for.
We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!
Reviewed Aug. 6, 2018
I have been using BarkBox for over a year now. And even as I write this and was speaking aloud my dog sat straight up and looked at me when he heard the words BarkBox! It has become a phrase in my house to get the pups to come or do as I say by simply saying those two wonderful words BARKBOX! I have two dachshunds that absolutely love their toys every month, and have even learned when each month to start expecting them and literally watching out the window! But my babies aren't the only ones in love with this company... Over the past year I have found the BarkBox employees to be by far the most kind caring and helpful of any company I have ever dealt with. I have never done one of these reviews before but I created an account for just this company. Greatness like this should be acknowledged!
Hi Mandy,
Thank you so much for your kind words! We are absolutely delighted to hear how much your pups are loving the goodies each month. We are also so happy that you have had a great experience as well. We are so thankful to have you and your pups in our pack.
If there's ever anything we can do please don't hesitate to reach out. We're always happy to help!!
Reviewed Aug. 2, 2018
This company is one I truly support. Their boxes are good value. All their items are high quality and unique. Saves me a trip to the store every month for new toys and the treats are a bonus. I would say if you are on the edge, try it out. If anything the customer service has never given me an issue and are always friendly.
Hi Remy!
We are so happy to hear that you and your pup have been loving the barkbox experience. Does your pup have a favorite toy? We would love to see any pictures you would like to share on your pups #barkboxday. We are thankful to have you in our pack!
Take care!
Reviewed July 14, 2018
Meme is receiving TWO BarkBoxes. Had not received May box. Saw I had a 12 month subscription. Had an offer for a subscription with bonus toy. Two days later, I received late box, then a couple days new box was here. In June, I got 2 boxes (a few days late). July, they are on schedule, but I'm still getting 2. I only need 1. Thank you.
Hey Connie and Meme! We are so terribly sorry about this and that is not the experience that we want you to have at all. We are more than happy to clear this up for you and make sure you only get one box a month going forward. Then since you were getting two boxes for this month please feel free to donate the second extra box on us to a local shelter in your area!
Reviewed June 26, 2018
Both my dogs enjoy the treats and toys they receive monthly. Customer Service is over the top fantastic! Always concerned that the dogs are enjoying their monthly surprises. One of my dogs have allergies, and the box is designed around her allergy. They also offer more durable toys for the heavy chewers - like mine! :)
Hi Debra!
We're so happy to hear that your pack has loved the goodies each month. We completely understand that some pups have allergies or certain preferences, and we try our best to accommodate and ensure every pup is happy. We are thankful to get the chance to spoil your pup every month!
If there's ever anything we can do to help, please just give us a howl!
Reviewed June 22, 2018
Every month the box comes and I am literally clobbered by my pups in anticipation. I’m pretty sure the themes are more exciting for me but helps me stay engaged and as excited as they are. It’s a 5 star experience for them but I only gave four stars Because the toys are often too big for little Milo and he will only play with them for a little bit but since he can’t escape with them fast enough cuz of their size the bigger dogs take them. The treats are always a big hit but I won’t give them the bully stick or hard treat because it’s often so hard I can’t even break it and I’m afraid one of them might choke on it so I stay on the cautious side and throw that one away. The last 3 or 4 months I’ve had to do this. Otherwise I love this monthly fun time with my little ones!!
Hey there Christy and pack! We are so happy to hear that you guys are loving the monthly goodies and we don't blame you at all. They are just that good. I'm so sad thought to hear that some of the toys are not the perfect size for Milo! We want to keep those tails wagging and to make the boxes as special for you guys as we can. So what we can do is customize your monthly boxes to better cater your whole pack! Then we can also customize the chews so you don't get them in your boxes or we can customize them so you don't get the harder ones. We would love to help with this and can do so if you email us directly at Lindz@barkbox.com!
Reviewed June 22, 2018
Blizzard is a deaf Goldendoodle who hears with his heart. He always looks forward to his BarkBox and we hold up his toys up so he can look at each one them before making his choice of the one he wants first. He also loves the treats too!
Hi Amanda,
Aww we love that he hears with his heart. That is too sweet. We're so happy he loves his toys and treats each month. Does he have any favorites?
If there's ever anything we can do to help, please don't hesitate to reach out!
Reviewed June 21, 2018
I love coming home and seeing the BarkBox on my porch. My dog, Duke, also loves it when he sees me bring it inside. It's the highlight of the month for Duke. He'll stare at it, because he knows what it is, even though he can't open it. He loves all the toys, and all the treats that he receives. I have not received a treat bag yet that he wouldn't eat. And the customer service is the best on the planet. I'm very happy with being a BarkBox customer!
Hi Cynthia!
We are so happy to hear that the barkbox has been such a hit for not only your pup, but you too! Does Duke have any favorites? We would love to see any #barkboxday pictures you would like to share with us on social media. We love seeing happy pups!
Take care!
Reviewed June 21, 2018
I have three vizslas--9-year-old Zoltan, 6-year-old Judit, and 5-month-old Sophia. When that box arrives it's like Christmas for them! They get very excited and always have fun "opening" their package to dig into those fun toys and tasty treats! The themes are always clever and the toys are well-made to withstand their aggressive play. I appreciate the variety of treats included, and am impressed with the quality of ingredients. Thank you for providing my vizslas with quality toys and treats that bring so much happiness to our home--I love spoiling them every month! PLEASE keep up the great products and service!
Hi Stephanie!
Wow, what a pack! We're so happy to hear that Zoltan, Judit and Sophia are loving the goodies each month. We are thrilled that it brings them so much happiness! We hope they are excited for all of the fun themes and surprises we have to come!
Reviewed June 21, 2018
I really love the BarkBoxes that come to the door. It really has good treats and cute toys for our fur babies. There is two things I would change. 1. Months with holidays given the option to choose holiday toys or regular. Like Christmas, Thanksgiving, Easter, 4th of July... etc. I would choose the holiday every time. 2. On the birthday months, you sent out a email asking about the birthday cake treat. I wished it would have arrived before the birthday, instead of 5 days later. It was disappointing.
Hi Karen!
We are so thrilled to hear the goodies have been a big hit for Honey Rose Bear! Thank you so much for your feedback about the holiday boxes, that is a great idea! I'm so sorry the pup pie arrived a little late, that is not the experience we hoped for you to have.
We are always working to improve and ensure the experience is perfect for you and your pup each month. We hope we get the chance to spoil her again soon!
Reviewed June 20, 2018
When I first signed up for BarkBox, I was an excited first-time puppy owner. I loved my dog and I wanted to give him the best of the best, and BarkBox was an excellent way to do that. I love knowing that I'm giving my dog top quality treats, and I never have to worry about running out because I get two bags each month. Being a first time dog owner, I also didn't realize how valuable the auto ship toys would be! While my dog doesn't usually tear through toys, he will rip holes in them to get squeakers out or chew a hole in them. I never have to worry about replacing toys because I know he'll be getting another BarkBox soon.
The themes of the box are fun for me and my husband and are always good for a laugh - I think we look forward to the box as much as the dog! The customer service I have received with BarkBox is also top notch. The very few times I've had an issue or there was a toy that my dog wasn't a fan of, they fixed it right away. I also love the BarkBox app, especially the feature to rate the toys in each box. I like being able to provide feedback on what my pup likes best, and I feel like my boxes have had more toys that he absolutely LOVES since I started reviewing them every month. 10/10 would recommend to anyone with a dog.
HI Ashley!
We're so thrilled to hear that Link has been loving the goodies each month, and that you have had a great experience! We pride ourselves in high quality toys and treats and convenience.
We would love to see any #barkboxday goodies you would like to share with us on social media. Please don't hesitate to reach out if there's anything we can ever do to help!
Reviewed June 19, 2018
The theme each month is so much fun and creative! The toys are so cute and the snacks are ALWAYS a hit! I have thoroughly enjoyed getting this every month for my fur babies. The customer service is excellent as well!
Hey there Diana and pack! Thanks so much for the kind words and for the great review. We are so happy to hear that you and the pups are getting so much joy out of the monthly boxes! Barkbox day is the best day monthly! Then in the meantime if you guys need anything else going forward please don't hesitate to let us know. We are always happy to help at any time.
Reviewed June 19, 2018
I have been subscribing to BarkBox for about a year after we got our new puppy and we couldn't be happier! Every month we receive the best treats and toys and Jerry is always so excited! Additionally, I love how they reach out about your experience and what works and what isn't. I also appreciate the options to add, upgrade or change items based on your dog's needs/wants, This has been a great experience for us and our pup and we don't have to leave the house! It's like Christmas once a month for our pup! :)
Hey Amy and pack! Thanks so much for the kind words and the great review. We are so happy to hear that you guys are both loving the monthly surprises in the mail. We are dedicated to keeping that tail wagging and keeping you a happy pup parent as well. We totally understand that every pup is different so we try to cater to every pups specific needs the best we can. Please give your pup all of the love from us. Then in the meantime if there is anything else that we might be able to help with just let us know. We are always happy to help at any time.
Reviewed June 19, 2018
My 30-pound mutt, Bernie Sanders, LOVES his monthly BarkBox. So do I. The treats are wonderful and plentiful, so much so that we often share at doggy daycare. I know the treats are made in the USA. I wish the toys were as well.
Hey Bonita and Bernie! Thanks so much for your kind words and for the rating! We are so happy to hear that we are bringing so much happiness to you, Bernie and the pups at Daycare as well monthly! In the meantime if you guys need anything at all going forward please don't hesitate to let us know. We are always happy to help at any time and spoil Bernie and the daycare pups more!
Reviewed June 19, 2018
We enjoy our monthly BarkBox. They always include fun and unique themes. The best part of this company is the excellent customer service. They make you feel very important and resolve any issue promptly. I recommend them to all of my friends and family.
Thanks for the kind words Jennifer and for spreading that Barkbox love to other pups and pup parents! If you guys need anything else going forward please don't hesitate to let us know at any time. We are always more than happy to help at any time.
Reviewed June 18, 2018
Jack and I get very excited every time we get a new BarkBox. We like to see what the monthly theme is and then we like to sample the treats and sniff our new toys. We sometimes take pictures with props or write fairy tales about our current box. Thanks for the barking good times!!!
Hey Jenifer and Jack! Thanks so much for being such loyal members of the pack and for the kind words! Spoiling Jack makes us the happiest every single month! We would also love to hear these Fairy Tales that you are talking about. In the meantime if there is anything else that we might be able to help with please don't hesitate to let us know at any time.
Reviewed June 18, 2018
My C/S rep was nice and answered my question, but I was not happy with the answer. When we started, referred friends got a free box and we received a free box. That has changed and we were not notified. I referred a friend and they did not get a free box so they did not sign up. It made me look foolish. If I would have known I would have referred them, but not told them they would get a free first box.
Hey Terri! We are so sorry about your experienece and for the trouble with changing our program. We are more than happy to honor that for you and your friend! That way we can get that pups tail wagging as well and make sure credit is given where it's due. Please email us directly at Lindz@barkbox.com and we will get you both taken care of.
Reviewed June 18, 2018
Angel looks forward to her BarkBox each month and so do we! Anytime we receive a package in the mail now she thinks it's for her. She always loves the toys and the treats (especially the chews!) and anytime we have an issue, the BarkBox team is ready and willing to make it right. Thank you, BarkBox for giving Angel something to look forward to.
Thanks so much for your kind words Carrie and Angel! We are so very lucky to have you guys in the pack and to be able to spoil Angel! Tell Angel if she wants more monthly chews in her boxes we are now able to customize our boxes to get more of some items and less of another. You can email us directly at Lindz@barkbox.com if that sounds like something she would love to do! Give her all of the love and pets from us here! Then if you need anything at all going forward please don't hesitate to let us know.
Reviewed June 17, 2018
My Mastiff, Thor, and his pitbull sister, Brinley, anxiously await their monthly BarkBox as soon as I tell them it's been shipped. The treats are nutritious, I use some of them in my puppy training classes. Thor commandeers the toys but gradually lets his sister play with them. Most of them hold up very well, lasting for several months. For a heavy chewer like mine, this is a testament to their quality.
Hey Barbara, Thor and Brinley! Thanks for being pups in the pack! We are so happy to hear that Barkbox day is the best day of the month for you guys and that the treats are working perfect for training classes! Thor sounds like quiet the giving pup with all of that sharing. If you need anything going forward please don't hesitate to let us know. We are always happy to help!
Reviewed June 17, 2018
Great customer service. My dog is so excited to see her box arrive every month. Product quality is great. I don't have to worry about any pieces coming off the toys that may become a hazard. She has skin allergies so I love that all the snack are safe for her to eat.
Hey Blanca and pack! Thanks so much for your kind words and great review! We are so happy to hear that you guys are loving the monthly boxes! We know that every pup is different so we try out best to cater to your pups needs wether it be with more durability or allergy options! Then in the meantime if there is anything that we might be able to help with please don't hesitate to let us know. We are always happy to help at any time.
Reviewed June 16, 2018
One more plus - many of the toys contain toys within toys. For example - if they chew through the exterior then there is a tough chew ball underneath.
Hey Dustie and pack! We are so happy to hear that you guys are loving every single toy and treat that comes in your boxes! That is our main goal when sending out those boxes monthly! Also we hope that you guys have put those recipes to good use. Additionally if you guys need more durability at any time we are happy to help out. Please just email us at Lindz@barkbox.com!
Reviewed June 16, 2018
Remy and I have thoroughly enjoyed our subscription to BarkBox. When the products didn’t quite fit Remy’s wants/needs, the staff at BarkBox didn’t hesitate for a moment to help customize Remy’s box for her. If there was ever a mistake, they were already fixing it before I even noticed. Lastly, they even sent Remy a cake and party hat for her birthday that actually arrived ON her birthday! It was amazing and truly shows just how much they care about making their customers (with and without tails) happy!
Hey Kelci and Remy! Thanks so much for being members of the pack and for the kind words. Nothing makes us happier than spoiling Remy and the pup parents in the pack to the best of our ability. We hope that Remy had a great birthday as well. Then in the meantime if there is anything else that we might be able to help with please let us know. We are always happy to help at any time.
Reviewed June 16, 2018
I always tell people but they mostly don't like cost. If there was a fee sample box to show them. Also most my friends have 3 or four dogs so one box is not enough, I like it because even though I have a big dog l don't want to stuff home with treats. I like healthy ingredients.
Hey Dale! Thanks so much for spreading the Barkbox love and for the feedback! We are so sorry to hear that the cost is not the perfect fit for some pups wanting to join the pack! We do always have wonderful promotions going on for new pups in the pack! Additionally we are always happy to help out in whatever way we can. Then since you have multiple pups and one box is not working out we would love to help customize your box or offer you our multi pup offer! Please just email us directly at Lindz@barkbox.com.
Reviewed June 16, 2018
My dogs absolutely love BarkBox! My older dog knows the box now and just goes nuts when it is brought in the house. We have decided to leave it out in the garage until we are ready to have him "totally distracted" for a while. His little sister stands there for anything that comes flying her way and grabs it and runs!! It is too cute!! I have to say that BarkBox is really enjoyment for the whole family as their Mom and Dad, my husband and I, love watching the dogs playing with the toys and playing tug with each other. The majority of the time they love the treats that come and I just cannot say how nice everyone at BarkBox has been.
At one point I was going to cancel because my older dog was just ripping the toys up in minutes and it wasn't worth it but they suggested we put him into the "heavy chewer" category, which has worked out great!! I cannot say enough good things about BarkBox and the people they have working for them are the best in the world!!! I would also mention, one of our UPS drivers would toot his horn when he dropped off the BarkBox and we would just laugh!!
Hey Linda and pack! First off thanks so much for the amazing words and review. We are so happy to hear that it's such a special day in your house monthly. Honestly nothing is better than watching your pups turn into puppies again over those toys and treats. Then we are so happy to hear that the more durable toys are working out for you guys! It also sounds like you guys have an amazing relationship with that delivery driver! We lover everything about this. In the future if you guys need anything else please don't hesitate to let us know. We are always happy to help at any time.
Reviewed June 16, 2018
The customer service is wonderful! Dimitri has a bad reaction to pig ears, and after I let them know not to send any more, they were so kind about it, they sent a replacement chew! They really do pay attention to my dog’s needs.
Hey Dawn and Dimitri! We are so sad to hear about the reaction with him. Our main mission is to make sure that your pup is happy and healthy. So we are so sorry that, that wasn't the experience you both had at that time. We are also now able to customize our monthly boxes to fit your pups wants and needs more if that might help! If this is something you guys might want to do going forward please email us directly at Lindz@barkbox.com!
Reviewed June 16, 2018
When the mail lady brings Moose his BarkBox, he goes crazy and can't wait to get into it. He loves getting it and seeing what is inside. Moose gives it 2 paws up! I love it because of the quality and seeing Moose happy.
Hi Tina!
We're so happy that Moose goes crazy over his barkbox goodies! We love spoiling him each month. We would love to see any #barkboxday pictures you would like to share with us on social media.
Thanks for being in our pack!
Reviewed June 16, 2018
I absolutely love the products and experience we have had with BarkBox. The products are high quality and my dog is a firm believer. He loves his snacks and they are made of high quality ingredients that never upset his stomach. I will always encourage people to order these for their furry babies.
Hey there Deb and pack! We are so happy to hear that you guys are loving your monthly goodies! Thanks for letting us spoil you guys monthly! We promise we will keep the goodies coming for as long as you would like. Then if you need anything going forward please just let us know. We are always happy to help at any time.
Reviewed June 16, 2018
Each month brings healthy treats and toys for our three furry babies. TJ, our oldest, is just in it for the food! While the two youngest love the toys. My wife digs the themed box we get each month. And I love the great price!
Hey Tom and pack! We are so happy to have you guys in the pack and to hear that the boxes are working out for everyone. The pups love the surprises, the wife loves the cute themes and you can't beat the price or having it delivered right to your door! If you need anything going forward please don't hesitate to let us know. We are always happy to help at any time.
Reviewed June 15, 2018
I love Bark Box and look forward to it coming each month. My dogs enjoy all of the toys and the treats are of the highest quality. The price is amazing considering how much you are getting each month. I also enjoy how each box has a theme to it. My teenage daughter has even claimed some of the toys for herself since they are so nice.
Hello Sandra and pack! Thanks so much for being pups in the pack and for letting us spoil those lucky pups in your life. We do our best to cater to your pups needs and to fit your budget as well because we know that it can be a tough act! Then if you need anything else going forward please let us know. We are always happy to help at any time!
Reviewed June 15, 2018
BarkBox is simply incredible. Customer service is top notch. Boxes are awesome! Trixie loves them. We have recommended to many friends. Have bought from BarkShop as well. The monthly cost is reasonable and in line with the amount of items within each box.
Hey Brett! Thanks so much for your kind words and review. We are so happy to hear that you and your pack are enjoying the monthly boxes and Barkshop! Please don't hesitate to let us know if you ever need anything in the future. We are always happy to help.
Reviewed June 15, 2018
I tell everyone I know that BarkBox is the best thing I have ever done for my babies. Every time I go shopping my dogs would get a toy that they would tear up in a few days. They love their box when it comes in. The toys are made so much better. It is rare that they tear up these special toys. The themes are fun for us all. Love love love.
Thanks so much for the great review Sharon! We are so happy to hear that you are loving the themes and that the toys are lasting. Thanks for being pups in the pack! If you need any help at any time please don't hesitate to let us know.
Reviewed June 15, 2018
Our pups Belle and Taz love BarkBox. Out of all of the toys they have, the BarkBox ones are their favorite. They love the treats as well. Very rarely will Taz not like a treat flavor (he’s quite the picky dog). I have also gifted BarkBox to my parents' dogs and they said their dogs love those toys the most as well. I enjoy all of the follow up emails from the BarkBox staff. I have no complaints whatsoever. And will continue to renew my Bark subscription!!!
Hey Chris, Belle and Taz! Thanks so much for being a part of our pack and for letting us spoil Belle and Taz monthly. Nothing makes us happier than to hear about all of the tail wags on Barkbox day! It also sounds like we have totally won Taz over with our treats, which sounds like quite the victory in our book! In the meantime if you guys need anything else going forward please don't hesitate to let us know.
Reviewed June 15, 2018
My dog (Noonie) and I have been monthly BarkBox subscribers since December 2016. There truly is nothing better than the reaction she has when her BarkBox comes, because she knows it’s just for her. She has loved every treat and every toy (some more than others) and it’s my best investment. The price for the quality of treats and toys is more than fair and their customer service is exceptional. I love BarkBox! So glad that what started as a good deal on Groupon turned into the best Christmas present I could give my best friend every year.
Hi Brittany!
Thank you for your kind words and feedback! We're so happy to hear Noonie enjoyed her goodies each month. Does she have a favorite toy? I did want to let yo know that we do have an every other month option if that would be of interest to you and Noonie. We understand that the goodies can pile up! If you would be interested, please email us, we're always happy to help!
We hope to Spoil Noonie again soon!
Reviewed June 15, 2018
My two dogs absolutely love getting their BarkBox every month. I have a 8 pound Papillon and a 66 pound German Shepherd. They can’t wait to beat up the new toys they get every month. My Shepherd LOVES getting the different themed squirrels. She has quite the collection now.
Hi Denise!
Aww, you have quite the diverse pack. That is so adorable! We're so happy to hear they both have been loving the goodies each month, even the squirrels! We would love to see any #barkboxday pictures you would like to share with us on social media!
Take care and have a great day!
Reviewed June 15, 2018
My dogs LOVE LOVE the BarkBoxes. They get very excited when they see that their box has showed up. They can't wait to see what great things are inside. They love the yummy treats and wonderful toys. I enjoy the different themes.
Hi Amanda!
We're thrilled to hear your pups are absolutely loving the goodies each month! We hope you all are excited for all of the fun themes and surprises we have to come. If there's ever anything we can do to help, please don't hesitate to reach out!
Reviewed June 15, 2018
My dogs love receiving BarkBox every month. They enjoy chewing on the toys and the treats they just devour. I have 2 very happy pups. I am including a picture to that shows just how happy they really are. We look forward to receiving this months box and seeing what was sent.
Hi Stacey,
We are so happy to hear Darwin and Dante are loving the goodies each month! Unfortunately, we don't see the attached photo but we would love to! You can email it us or share it on social media and tag us.
We hope your pack is excited for all the fun themes and surprises to come!
Reviewed June 15, 2018
The BarkBox is great. Syd loves them and actually looks forward to them every month. They are always filled with great healthy treats and fun toys. I think they are a pretty good value as if I were to get these treats and toys at the store it would certainly cost much more. In short very convenient, always filled with great items and a pretty good value. Thank you.
Hey Mike and Syd! Thanks so much for your kind words and for being pups in the pack! We can't get enough of spoiling Syd monthly! If there is ever anything that you need help with please don't hesitate to let us know. We are always happy to help at any time.
Reviewed June 15, 2018
BarkBox has been a staple for my puppies for about a year now. They just love the toys and treats so much! Having active dogs also means they can get bored with things easily, but BarkBox fixes that issue with new toys and treats every month. The one thing that was an issue for me was realizing that my Corgi had an allergy to lamb. At first they said they put a special note in so that we wouldn't get lamb products, but we still continued to receive treats with that protein in it. Regardless, when I explained that the problem was not taken care of, they went above and beyond to send me tons of added bones & bags of treats to make up for it!
I love the way this company does business, and they take care of their customers. They also make it easy for a new puppy owner to match the correct toys with the type of dog, and will always send something "tougher" if your dog turns into a huge chewer/shredder! It just makes it easy for me to budget and shop for my dogs -- one less errand I have to run for treats & toys! Plus getting a couple of toys, a bone, and 2 packs of treats for 20-30$ is an amazing deal. I will continue to recommend BarkBox to my friends. Thank you!
Hi Kaitlyn!
Thank you for your kind words! We are so happy to have your pups in our pack. We love spoiling them each month.
I can confirm that your box is tailored for never lamb. I'm so sorry for the trouble you had, but so happy we were able to make it right. We hope your pups are excited for all of the fun themes we have to come!
Reviewed June 15, 2018
This company stands behind their products and has great customer service. I like their treats and toys, especially the squirrels. When Sadie doesn’t like something they send a replacement. I wish they would bring back the old Destroyers Club though, the new one is too difficult to manage and so I never get points anymore.
Hi Tania!
Thank you for your kind review. we're so happy to hear Sadie has been enjoying the goodies. We're so sorry for any trouble with destroyers club, we have actually discontinued the program.
We hope Sadie is excited for all of the fun themes and surprises we have to come! Please don't hesitate to reach out if there's ever anything we can do.
Reviewed June 15, 2018
We have absolutely LOVED every single part of our BarkBox experience. When there have been any problems, we have been able to easily report them and they have been quickly resolved. Your team strives to make sure that both Odin and myself are happy with the box and everything inside. He is happy and his tail goes five-hundred miles an hour everytime a package arrives at the door. He now feels entitled to every package that comes to the house. We have to explain that isn't his box.
Thank you for your kind words, Betsy! We're so happy to hear Odin has been loving the goodies and you have had a great experience. We love spoiling Odin, and hope he is so excited for all of the fun themes and surprises to come.
Take care!
Reviewed June 15, 2018
We love BarkBox. The customer service is amazing. Any time I have a question, they respond immediately and are so nice and helpful. Willow has food allergies, so the all natural grain free treats are perfect for her. She loves the toys, but was turning into a destroyer, so I was offered tougher toys at no additional price and they have been great. I had BarkBox for my last dog and still had some boxes already paid for when she passed. They were so accommodating and sincere. I was able to send the last few boxes to my niece. Great company, great service, great products.
Hi Tina,
We are so happy to hear the boxes have been perfect for Willow! We love spoiling her so much. Thank you for being such a loyal pack member. We hope Willow is excited for all of the fun themes and surprises to come!
Reviewed June 15, 2018
We have been a faithful subscriber to BarkBox for about two years now. Our pup loves getting his monthly box of goodies and we love having fun with all the different themes. Everything is top quality and the treats are always a big hit. Should you need any assistance or have a question the team over at BarkBox is always super friendly and most helpful. We would absolutely recommend BarkBox and look forward to what next month's box brings!
Hi Tina,
We're so happy to hear Enzo is loving the goodies each month. Does he have any favorite toys? We would love to see any #barkboxday pictures you would like to share on social media. We hope he is excited for the fun surprises and themes to come!
Reviewed June 15, 2018
I love getting the BarkBox each month! My Great Dane Memphis has been getting BarkBox each month for 6-8 months and she has loved everything that she has gotten. She is starting to understand what the box means when it comes in and will automatically get excited! So worth the monthly fee. I never run out of treats or fun toys for her to enjoy.
Hi Amanda!
We're thrilled to hear Memphis is loving the goodies! We love spoiling her, and hope she's excited for all of the fun themes and surprises to come. Thanks for being in our pack!
Reviewed June 15, 2018
I only receive a BarkBox for one dog but actually have two dogs. My older dog is an eleven year old lab. Since we have gotten the BarkBox he has become more playful. He loves the toys! When the box come both my dogs recognize it and will wait by it until I open it!
Hi Andrea,
Thank you for your kind words! We're thrilled to hear that your pups have been loving the goodies, even the older pup! Do they have any favorites so far? We hope they're excited for all of the fun themes and surprises we have to come!
Take care!
Reviewed June 15, 2018
My pup Chesney loves BarkBox! She knows exactly what it looks like when it comes in the mail and can't wait to open it each month! Each month is a new and fun theme which is entertaining for the pup parents. We look forward to BarkBox each month and we are BarkBox customers for life! The BarkBox team is incredible and responds to inquiries in an extremely timely manner and catches issues before they even arise. Chesney's BarkBox was late by a day or two one time and she was automatically upgraded to faster shipping. I received an email about it without ever even bringing it to anyone's attention. This company is all about their loyal customers (both pup's and humans) and we have never had a bad experience!! We LOVE BarkBox!!
Thank you so much for being pups in the pack! We are so happy to have you and Chesney in the pack! We love being able to bring that much joy to your house monthly with our boxes! Your pups happiness and health are our top priority, along with keeping that tail wagging of course. If you need anything going forward please don't hesitate to let us know and please give Chesney all of the love and belly rubs from us!
Reviewed June 15, 2018
BarkBox is the greatest purchase I’ve ever made for my pups! I decided to get BarkBox for my dog Greyson a couple months after we adopted him and I plan to continue getting them for him and any future dogs we add to our family for as long as I can!
We're so happy that Greyson has been loving the goodies! We absolutely love spoiling him! We are 100% dedicated to ensuring he is happy each month.
Thanks for being in our pack!
BarkBox Company Information
- Company Name:
- BarkBox
- Website:
- barkbox.com