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BarkBox Reviews

4,944,696reviews on ConsumerAffairs are verified
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About BarkBox

Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!

Visit barkbox.com
Pros
  • Options for dogs with allergies
  • High-quality ingredients
  • Customized to your dog’s size
Cons
  • Subscriptions renew automatically

BarkBox Reviews

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    How do I know I can trust these reviews about BarkBox?
    • 4,944,696 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about BarkBox?
    • 4,944,696 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 980 - 1130
    Verified purchase
    Customer Service

    Reviewed June 15, 2018

    Everything about the box is perfect, a little pricey but whenever a toy rips too quick or isn’t up to par they quickly reply with a new toy! The treats are all natural and the dogs both love them very much! I totally recommend.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    We are so happy to have you and your pup/pups in the pack Catherine and thanks for the kind words. We do have wonderful durability options if you would need. Please just email us directly at Lindz@barkbox.com and we can get you all taken care of.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 15, 2018

    Absolutely love this company! Excellent customer service, always going above and beyond for their customers. Any questions or concerns and they immediately respond back to you and will strive to meet every need and accept any and all dogs. Great quality and durable toys with delicious treats! My dogs look forward to their box each week and Always arrives on time. Highly recommended!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Colvissa,

    We're so happy to hear your pup has been loving the goodies, and you have been loving the experience! Does your pup have any favorites? We would love to see any #barkboxday pictures you would like to share wtih us on social media!

    Thanks for being in our pack!

    Verified purchase
    Staff

    Reviewed June 15, 2018

    Latte loves receiving her BarkBox each month! The toys are durable and with lots of squeakers! The treats are her favorite and the variety is great. They are better than anything I can get at the pet store or grocery store. The best part is, she can try something new and different each month and doesn't get bored with the same thing all the time!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Deb! Thanks so much for your kind words and review. We are so happy to hear that the boxes are such a hit for you guys monthly! We want nothing more than to provide infinate tail wags and to keep your pup entertained every month! Please give your pup all of the love and belly rubs from us. Then if you guys ever need anything please just let us know. We are always happy to help at any time.

    Verified purchase
    Staff

    Reviewed June 15, 2018

    The dog treats we receive every month are fresh and delicious!! They always make our 2 Shihtzus very happy. The toys are safe and we have never had a bad experience with any of them. The themed box are always so fun to unveil to our dogs.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Annette,

    We're so happy your little pups are absolutely loving the goodies each month. We hope they're excited for all of the fun themes and surprises to come. We can't wait for them to see!

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    When the Bark Box arrives on our doorstep my dog Sasha knows what it is. She gets so excited when I set the box on the floor for her to sniff. Then after a few minutes, we open the box and she gets her first toy. Such fun.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Anita!

    We're overjoyed to hear that Sasha is loving her barkbox each month! Does she have a favorite? We would like to see any #barkboxday pictures you would like to share with us on social media.

    Thanks for being in our pack!

    Verified purchase
    Staff

    Reviewed June 15, 2018

    Halo loves her BarkBox. She gets so excited when it arrives. I cut the tape off, put the box on the floor and she finished opening it. She adores the treats and getting something is just for her. I would definitely recommend this for anyone.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Angela,

    We're so happy to hear Halo is loving her goodies! Does she have any favorites? We always want to ensure the box is perfect for her each month. We are thankful to have you in our pack!

    Verified purchase

    Reviewed June 15, 2018

    I contact Bark Box because my dog, Rocky, has so many of the toys that he loves but I don't have the space for that, I wanted to cancel getting the toys. I was then told we could set up the shipments so we got them quarterly. I think that is a GREAT idea so that's what I switched to.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Tracy,

    We're so happy to hear we were able to find a perfect option for your pup! We did want to let you know that we can also do treat only as well. We are 100% dedicated to finding the best option for your special Rocky!

    Thanks for being in our pack!

    Verified purchase
    Staff

    Reviewed June 15, 2018

    We love the Bark Box. My boy waits for it and another package that comes he thinks is his! He loves the bones, treats and toys! He is a newfie and you guys accommodate him. We appreciate this great gift and look forward to it every month!!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Miranda,

    We're thrilled to hear the barkbox has been perfect for your special Newfie! We love spoiling him each month. We would like to see any #barkboxday pictures you would like to share with us on social media.

    Thanks for being in our pack!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    Holly loves her Bark Box! The toys, the treats, it’s everything! We love the themes and the packaging, it’s fun for the whole family. Their customer service is incredible too! Fun, friendly and helpful. Thanks for doing what you do!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Amy,

    We're so happy to hear Holly has been loving her goodies each month. Does she have any favorites. We absolutely love spoiling her!

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    I am now coming up to a full year of having Bark Box for my dog and I am 100% going to sign up for another. The toys and treats are great and if there are any ever problems Bark Box does not hesitate to replace and make sure you and you doggo are happy. We love you Bark Box. P.s. Will the champagne bottle be back?

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Amanda,

    Thanks for your kind words! We're so happy to hear that your pup is loving the goodies each month. We love spoiling them! We don't have the champagne bottle in stock, but we do have a champagne glass! https://barkshop.com/items/bijous-glass-of-bubbly

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    As soon as Mom puts that cardboard box on the ground we go nuts and start scratching and sniffing it! It’s our favorite day. In our small box the toys could be a little smaller since we are between 5 and 7 pounds, but we still manage to play with them by using them as tug toys. We ruff you mom for getting us a monthly BarkBox!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Aww! We're so happy to hear the goodies are a huge hit! Your feedback is so important. We completely understand that the small toys can still be a little too big for some teeny pups. The multi-part toys are great for smaller pups. Please don't ever hesitate to reach out if there's anything we can do to help!

    Verified purchase

    Reviewed June 15, 2018

    My dogs love their Bark Box! They get super excited when they see me bring in their special box every month and love everything in it. They play with all of their toys, and go crazy for all of the yummy treats. Thank you!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Angie,

    We're thrilled to hear your pups are loving their goodies each month! We would love to see any #barkboxday pictures you'd like to share with us on social media.

    Thanks for being in our pack!

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 15, 2018

    I started BarkBox on a whim through a Groupon. It was too expensive initially for my taste so it was supposed to be a 3 month gift to my pups then we would be done. Honestly... I got hooked along with my dogs. I would be super excited to see the theme each month and my dogs would be super excited to receive the toys and treats obviously. After my third month they actually lowered my monthly price to keep me as a customer and I have been getting BarkBox since... almost 2 years now. They even swapped out the treats for toys (I guess my pups don't like healthy snacks) which is amazing since I have terrorizers!

    I have seen the growth exponentially since they now offer their product in stores and yet the customer service has not altered any. Their customer service is top notch which is rare in this day and age. They always have great pet puns and are ready, willing, and quick to assistance in any way they can. The actual toys and treats are high quality and well worth the cost. I can honestly say that if you are a pet person... you won't be disappointed, and neither will your pups! Thanks BarkBox from my family! Including Koopa and Bowser!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Thank you for your kind words, Kylee! We're so happy that you and Koopa have decided to stay in the pack all this time. We absolutely love spoiling your pups. We would love to see any #barkboxday pictures you would like to share with us on social media.

    As always, please don't hesitate to reach out if there's anything we can do. Take care!

    Verified purchase
    Staff

    Reviewed June 15, 2018

    I love Bark Box as much as my dog. Always try their hardest to accommodate you. Excellent service and always a pleasure to speak with them. I would recommend Bark Box to anyone. Whenever Tanner doesn't like a treat they always replace it.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Thank you for your kind words, Donna! We're so thrilled to hear the Tanner has been loving the goodies each month. Does he have any favorites? We hope he's excited for all of the fun themes to come!

    Thanks for being in our pack!

    Verified purchase
    Staff

    Reviewed June 15, 2018

    Zoey loves getting her Bark Boxes and thinks every box that arrives at the house is for her. She loves the treats and toys. I would like it if she had a little more trouble getting the stuffing and squeakers out, but she has so much fun with them.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Lana,

    We're so happy to hear Zoey has been loving her goodies each month! We do have options for more durability, email us and we're happy to help. We hope Zoey is excited for the boxes to come. Thanks for being in our pack!

    Verified purchase
    Customer Service

    Reviewed June 15, 2018

    BarkBox is the best thing ever. The treats and toys are so unique like nothing I've ever seen at a store. The customer service is amazing. I've had to contact customer service a few times and they always go above and beyond to resolve the problem. I recommend BarkBox to everyone I know who has a dog.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Thank you for your kind review, Ashley! We're so happy to hear tater tot has been loving the goodies each month! We absolutely love spoiling your special pup. We hope you both are excited for the fun themes and surprises to come!

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    These days, anytime a box arrives Ellie thinks it's her Bark Box. Tons of snacks and two great toys!!! We look forward to the box every month. We would love it though if some months there more toys and less snacks.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Colleen,

    We're so happy to hear that Ellie has been loving her goodies! We actually can customize the box assortment. Just send us a message and we're happy to get you set with the best assortment for your pup.

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    I think I may enjoy getting the BarkBox more than my dog sometimes! I love seeing the silly themes and cards that come with the box. Of course, Link enjoys the chew and the treats the most. I always post photos of him enjoying the squeak toys and my friends on Facebook have also enjoyed seeing the monthly photos. I do wish we had an option, however, to pause (paws?) our subscription from time to time. Sometimes we get backlogged on toys and treats that haven't been eaten yet, and it takes a while to catch up with another box on the way. Both Link and I have absolutely enjoyed getting boxes every month. BarkBox Day is our favorite day!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Allie!

    We're thrilled to hear you and Link have been loving the goodies each month! Does he have a favorite toy? We do want to let you know that we have an every other month plan. We are also always happy to help you if need to take a break. We want to ensure everything is always perfect for you and Link!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    I've had a BarkBox subscription for a little over a year now. I've been extremely pleased with the quality of the toys and the treats. They also have one of the best customer service teams I have ever had to work with. If there is ever any issues with a box, they are prompt to respond and work with you to get any concerns resolved. I highly recommend BarkBox to any dog owners. You will not be disappointed!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Anthony!

    We're so thankful to have you and your pup in our pack! We hope your pup is absolutely loving the goodies. We have so many fun themes and surprises to come! Please don't hesitate to reach out if there's ever anything we can do to help!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 15, 2018

    Our latest BarkBox was forwarded to a completely different city in TN. The rep I spoke with wasn’t sure if we would get it or not and sent another one! And then she said if it comes in just to keep what we want and donate the rest. If it shows up we will donate the whole box because you guys really understand customer service. You define fantastic service! You guys are the best!!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Brian!

    We're so happy that we were able to fix your problem quickly and easily. We hope your pup is absolutely loving the goodies each month. We have so many fun surprises to come!

    Thanks for being in our pack!

    Verified purchase
    Customer Service

    Reviewed June 15, 2018

    Love BarkBox! Dogs love all the toys that come each month. It’s like a little Christmas each month. Love that you can customize the box, and customer service so far is great! We look forward to the different products each month and love that it’s themed!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Amber!

    We're thrilled to hear that you and your pup are loving the goodies and surprises each month! We have so many fun themes and surprises to come, we hope your pup is excited!

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 15, 2018

    BarkBox has been the only monthly subscription of anything that I've ever renewed in my life. It's like Christmas when it arrives every month. Not only is my dog Blake thrilled but so are my husband and I. We love to see what creativeness is in there and the look on Blake's face as he dives into the box!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Erica!

    We're thrilled to hear that the whole family is loving the barkbox each month! We hope the goodies are a perfect fit for Blake. We have so many fun themes and surprises to come. We hope Blake is excited!

    Thanks for being in our pack!

    Verified purchase

    Reviewed June 14, 2018

    I love BarkBox. I have been able to adjust Griffeys box whenever things change for her. I recommend BarkBox to my friends. PS if you ever need a tester for toys she is always here. We will be with BarkBox for quite some time.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Deanna,

    We're so happy to hear that Griffey has been loving the goodies. We love spoiling her, and we hope she is so excited for all of the fun themes and surprises we have to come.

    We are thankful to have you in our pack!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Love, love, love them. Very accommodating on allergies for your pet and the dogs love the toys. We always look forward to see what’s in each box. We Highly recommend them and I have had other friends get BarkBox for their large dogs and they have been very happy has well.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Dorinda!

    We are so thrilled so hear Franklin loved the goodies each month. We miss spoiling him, and we hope we get the chance to spoil him again soon. We are always working to improve, and can accommodate for allergies even better than ever.

    Please don't hesitate to reach out, we're always happy to help!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    She knows what it is when I come through the door with it each month. The variety of toys and treats are great. You get a good variety each month. The changing theme each month is a nice touch as well.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Wesley!

    We're happy to hear Mollie absolutely loved the goodies and themes each month. We hope we get the chance to spoil her again soon. We're always happy to help in any way.

    Take care!

    Verified purchase

    Reviewed June 14, 2018

    We absolutely LOVE our monthly boxes. Lilmoe tears right into each box. Love the treat choices! My only thing is way too many stuffing toys, no rubber toys at all in any of our boxes. Lilmoe likes to chew on hard rubber toys and after 6 boxes we still don't have this sort of toy. Also a toy now and then we can hide his treats in would be awesome, maybe next month?

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Debra! Thanks so much for your kind words and we are so happy to have you and Limoe in the pack! We are sad to hear though that the toys are not quite perfect for your pack! We do have wonderful durability options that I think might help going forward to make the toys last longer and challenge Limoe! Please just email us directly at Lindz@barkbox.com and we can get you all taken care of with this!

    Verified purchase

    Reviewed June 14, 2018

    The different varieties of treats. My dog love receiving the box. The toys are nice if they are durable enough withstand my dog. Not all the toys are. We have been very pleased with our experience. I would Suggest to get better durable toys. Karma is a boxer and can chew. The plush toys don’t stand a chance.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Annette and Karma! Thanks so much for your feedback and for the kind words. We are so happy to have you and Karma in the pack! I am however sad to hear that the toys are not quite lasting for Karma. We do have wonderful durability options to exclude those toys with stuffing if you would need. If you email us directly at Lindz@barkbox.com we would love to get Karma all taken care of!

    Verified purchase
    Customer Service

    Reviewed June 14, 2018

    We’ve been receiving BarkBox for about a year now and we absolutely LOVE it! The dogs get so excited when it gets delivered. The customer service is outstanding. We’re always recommending BarkBox to our friends. The toys and themes are always so cute and our dogs have loved every treat so far that they’ve sent.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey there Ashley! Thanks so much for your very kind words and for spreading that Barkbox love. We are so lucky to have you and your pup in the pack to treat and spoil every single month! If you need anything going forward please don't hesitate to let us know. We are always happy to help at any time.

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Ariel my 4 year old Portuguese Water Dog has a 15 year old sister Kimmie. Sometimes Ariel thinks the bark box is for him because it’s got his name on it. But Kimmie knows better. They both go nuts when the UPS driver arrives — every box could be a bark box. They get toys only— no treats due to food allergies and a strict diet. The toys are a riot: so funny for humans, like no others we see in stores, and made with magic that makes my pups go wild. We are confirmed BB fans

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hello Cheri, Ariel and Kimmie! Thanks so much for your very kind words and for being such big fans of us! Honestly we are just happy to be able to spoil Ariel and Kimmie every single month with those boxes. It also sounds like your pup and the UPS driver have a new found friendship! Thanks for being such great pups in the pack. Then in the meantime if there is anything that we might be able to help with just let us know. We are always happy to help you, Ariel and Kimmie out!

    Verified purchase
    Customer Service

    Reviewed June 14, 2018

    We look forward to our BarkBox every month. Our dogs enjoy it and it's a great value for what we get. I also like the add-on offers for our monthly box, it's nice to have the option to add something if we think our dogs would like it. Customer service is great, the times that I've contacted them they've done a great job resolving any issues. We are happy customers!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Gretchen and pack! Thanks so much for the kind words and for being such loyal pups in the BARK pack! We are so happy to hear that you guys are loving the monthly goodies monthly and that extra something ocassionally with those add item options. Please be sure to give those pups all of the love from us here and don't hesitate to let us know if you need anything going forward.

    Verified purchase

    Reviewed June 14, 2018

    Our dogs look forward to their monthly delivery. The toys are anticipated and there hasn't been one they haven't used. Definitely helps with a puppy that likes to chew!! Highly recommended. We use the treats as incentives which last the month until the next delivery.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Denise and pack! Thanks so much for the rating and for the awesome feedback! We are so happy to hear that the goodies are really working out for you guys and helping with puppy training and chewing. Our goal is to keep them happy, healthy and out of trouble. In the meantime if you guys need anything at all please don't hesitate to let us know.

    Verified purchase

    Reviewed June 14, 2018

    I love Bark Box Day! I can smell it when they carry it in so I jump and jump until they let me have it. I work hard to open it because your tape isn’t easy to tear off! Then they let me pick out my favorite thing... easy! I love crunchy chewy things best, so I had one of the Crunchy Pork Apple chews. Delicious!!! They made me save the other chew bar for another day... darn!!! Now I need a nap before I play with the toys. I love both toys because they crackle when I grab them. And I know I will love the treats in the bags but they won’t let me have them today. Thanks for the best time Bark Box!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey there Barb and pack! Thanks so much for your review and for the great comment. It sounds like your pup is really enjoying those boxes to the max on Barkbox day which makes us so happy to hear. We promise to keep those delicious treats and chewable toys coming right your way, along with lots of tail wags. Then if you guys ever need anything going forward please don't hesitate to let us know.

    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2018

    I have always had a great experience. If I ever had an issue someone answered very quickly and my dogs love it. I always recommend BarkBox to friends. I am going to continue this subscription because of how happy I am with it.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Carolann and pack! Thanks so much for your review and the very kind words. We are so happy to have you and your pup in the pack! Please don't hesitate to let us know if you guys need anything at all going forward. Then please give your pups all of the love from us!

    Verified purchase
    Customer ServiceStaff

    Reviewed June 14, 2018

    I’ve been getting a BarkBox for my pup since he was a few months old. He is now a year and a half. It’s his favorite day of the month when his package comes. He honestly believes anything in a brown box is his now! I’ve been thrilled with their customer service. Any time I have a question or there has been an issue with a toy the staff members go above and beyond. They truly treat your pet like family! I would recommend BarkBox to anyone that has a pet. They can’t go wrong.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey there Ayla and pack! Thanks so much for the very sweet words and review! We are so lucky to have been able to spoil your pup since they were a puppy and into adult hood! We hope that we have provided endless smiles and overjoyed tail wags over the months! We really value you guys for being such great pups in the pack. Then as always if there is anything else that we might be able to help with please just let us know. We are always more than happy to help!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    My dog and I both love everything about these boxes. The toys and the treats have always been so cute and she plays with them all. Sometimes she plays too hard and we send BarkBox a message and a picture of how much fun she had and they’ll send a new one for even more fun! It’s important to me that they are concerned about their customers and their human's needs. They have always been pleasurable to communicate with and I am so satisfied with my subscription.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hello Emma and pack! Thanks so much for the very kind words and for the review! We are always more than happy to send you guys out another item on us if something doesn't work out. Additionally we do also have wonderful durability options if that might help make the toys last longer. If you email us directly at Lindz@barkbox.com we can get you taken care of.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed June 14, 2018

    Excellent customer service, they respond promptly and are friendly and there is never a hassle about getting a replacement toy. My dog has enjoyed all treats and toys received. I’d like to see more indestructible toys added, and like that treats are made in USA.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Christine,

    Thank you for your kind words. We're so happy to hear your pup has been loving the goodies. All of our treats are made in the US and Canada. Ashla is on the toughest plan, super chewer. We hope the toys have been holding up, we are always looking to improve and find what works best for tough chewers.

    If there's ever anything we can do to help, please don't hesitate to reach out!

    Verified purchase

    Reviewed June 14, 2018

    I have truly enjoyed getting the BarkBoxes monthly. However, BarkBox signed us up for the heavier chewer 2 months ago and yet we are still not receiving those boxes. We are happy with the treats as well. Athena has loved all of the ones we have received in our boxes. We are not disappointed in BarkBox.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hey Taylor! We are so sorry to hear that you guys are not satisfied with the more durable toys since we updated that. That is not the experience that we want you to have at all. Right now with our more durable classic box option these toys are still plushy and then the seams are tougher and reinforced. We want your pups toys to be long lasting and to keep that tail wagging. So please email us directly at Lindz@barkbox.com and we can get you all taken care of and discuss more durability with you and your pup going forward.

    Verified purchase

    Reviewed June 14, 2018

    Buckwheat always knew which package was for him. Maybe you dog-loving folks spritz each box with a wonderful potion dogs especially enjoy. Though Buckwheat passed away peacefully next to me on May 21st, He loved every box. And, best of all, most of the toys survived his efforts to dislodge the squeaker! I have kept all the toys to share with other dogs. I plan to look for another dog companion in August. I will rejoin after I find a dog who needs me as much as I need him (her?)!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Susan,

    We are so sorry to hear about your sweet Buckwheat. He was so lucky to be spoiled and loved by you. We are so happy we had the chance to make him happy each month. We hope Millie is loving the goodies just as much as Buckwheat did.

    Take care!

    Verified purchase

    Reviewed June 14, 2018

    Wrangler gets so excited when his box arrives and now that he has a little sister, he loves sharing the box with her. They both enjoy the toys and really have a lot of fun with the tug toys. Wrangler likes the plain stuffed toys while Minnie likes the squeaky toys.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Doug,

    We're so happy to hear that Wrangler and Minnie have been loving the goodies each month! Do they have any favorites? We hope they're excited for all of the fun themes and surprises to come.

    Take care!

    Verified purchase

    Reviewed June 14, 2018

    Doggies love the BarkBox every time, every theme is absolutely adorable. This BarkBox was the prom theme and the dogs will be wearing the bowtie and corsage. The treats are always varied and always something in there the dogs love.

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    Response from BarkBox

    Hi Christian!

    We're so happy to hear your pups have been loving the goodies. The prom theme was such a fun one! Do they have any favorite toys? We hope they're excited for all of the fun goodies we have to come.

    Take care!

    Verified purchase
    Customer Service

    Reviewed June 14, 2018

    We have been BarkBox lovers for about 2 years now. My dogs know when we get a BarkBox in the mail and go nuts! I love that we get TWO full sized bags of treats, that are healthy and good for my pups. The toys are great quality! When we first signed up my dogs would destroy the toys in seconds, I reached out to the customer service (who are VERY responsive) and they were able to up the "chew strength" of the toys, so now it takes them at least a day to tear through a toy. I love that every month I get the opportunity to add on an additional treat or toy to my box too! It's become a little tradition of our to get BarkBoxes for our friends when they get a new pup and they absolutely love them. I cannot praise BarkBox enough.

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    BarkBox
    Response from BarkBox

    Hi Sara,

    Thanks for your kind words! We're so happy to hear that Gizmo has been absolutely loving the goodies, and that we were able to find the perfect option for your pack! We are so thankful to have you as such a loyal pack member.

    Take care!

    Verified purchase
    Customer Service

    Reviewed June 14, 2018

    BarkBox has the BEST customer service of any company I have ever dealt with. They ship a monthly box with treats and toys. Then about a week after you get your box they send an email asking for a review. If you do not rate everything 5 stars they follow up and ask what was wrong. Say your pup would not eat one of the treats. They will send a replacement, same with the toys, if your dog would not play with one of them just let BarkBox know and they send something different! Plus they have the Destroyer's Club where you can get free toys just by sending in pictures of toys your dog has de-stuffed or de-squeaked, or just killed! Love the BARKBOX!

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    BarkBox
    Response from BarkBox

    Thank you for your kind words! We are thrilled to hear that Wiki, Tip, Kory and Branwen have been loving the goodies each month. We absolutely love spoiling them! We hope they are excited for all of the fun themes and surprises we have to come!

    If there's ever anything we can do to help, please don't hesitate to reach out!

    Verified purchase

    Reviewed June 14, 2018

    My German Shepherd goes crazy when she sees her box arrive! She opens the box herself with a little assistance and grabs her toy(s). She then runs around the house with her toy in her mouth! She will then come back to the box and grab the other toy.

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    BarkBox
    Response from BarkBox

    Hi Paula!

    Awww that is too cute! We're so happy to hear Gypsy loves the toys. Does she have a favorite?! We hope she is excited for all of the fun themes and surprises we have to come!

    Verified purchase
    Price

    Reviewed June 14, 2018

    Samantha likes larger toys with ears that she can chew on or toss around. Small toys she loses interest in quickly. All of the toys delivered to her have all been small and her interest doesn't last very long with those.

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    BarkBox
    Response from BarkBox

    Hi there, Edmond!

    Thank you so much for reaching out and taking the time to let us know about Samantha's BarkBox experience! It looks like you and your girl have been with us for quite some time. We definitely try our very best to accommodate all pups in our "large" size range, but sometimes we can miss the mark. The good news is, we always have our Scout's Honor Guarantee to fall back on if Samantha gets a toy that doesn't interest her at all!

    For now, we have sent out a few extra big toys for your girl since you guys have been so loyal! Tell her to keep her eyes peeled for an extra package this month! Please do not hesitate to reach out to our Happy Team if Samantha gets something in the future that doesn't quite work! We would be happy to help! :)

    We hope that Samantha enjoys her new toys! Have a great rest of your week!

    Verified purchase

    Reviewed June 14, 2018

    Great theme and treats. Toys are really cute and Atticus shares with his brother Radley and they both look forward when they see the box they know what it is. I have recommended to people about how good of quality everything is.

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    BarkBox
    Response from BarkBox

    Hi Debbie,

    We're so happy Atticus and Radley are loving the goodies. Such cute names, love the reference. We hope they're excited for all of the fun themes and surprises we have to come! We love spoiling them!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Katy always gets excited when she sees the box and grabs the first toy I give her. She shares with her sister who also loves the toys and tries to stash it in a secret place. Now whenever I get other deliveries Katy thinks another box has been delivered!

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    BarkBox
    Response from BarkBox

    Hi Micky,

    We're so happy to hear Katy and her Sister have been loving the goodies each month! We love spoiling them each month. We have so many fun surprises to come! Thanks for being in our pack!

    Verified purchase

    Reviewed June 14, 2018

    My dog loves his BarkBox. They are wonderfully curated from the treats, toys and even the paper they are wrapped in. The toys are well made and the treats are mostly natural which is of great importance to me. I have never felt I did not get a good value for a box.

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Hi Pamela!

    We're so happy to hear your pups have loved the goodies, and you have loved the experience. We love spoiling your pups, thanks for being in our pack. Please don't hesitate if there's ever anything we can do to help!

    Verified purchase
    Punctuality & SpeedOnline & AppEase of Use

    Reviewed June 14, 2018

    Our dogs love getting their box. If there's ever something they don't love or something that doesn't last very long/gets torn up quickly, they replace it! Their app is easy to use and you can track your box too! Toys are good quality, treats always get eaten quickly!

    Thanks for your vote!
    BarkBox
    Response from BarkBox

    Thank you for your kind words, Carol! We're thrilled to hear Roxie is loving the goodies each month. We hope she's excited for all of the fun surprises we have to come. We love spoiling her!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Ellie always know when her BarkBox comes. She love the toys and treats and we love the value. Some toys she will completely destroy some last a long time. Don’t know what else to say except really glad we get the BarkBox.

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    BarkBox
    Response from BarkBox

    Hi Dana!

    We're so happy to hear Ellie is loving the goodies each month! You are receiving our more durable plush toys, we hope that is helping with the durability. We love spoiling Ellie each month.

    Take care!

    Verified purchase
    Punctuality & Speed

    Reviewed June 14, 2018

    My dog Shayne and I love the BarkBox. Changed our life. We look forward to each theme every month. We only had a few issues like size of toys in a LG size dog box. Which were handled very quickly. Only had to get 1 toy replaced which you barked back and sent us out a new toy. We both would like to thank you very much. You keep our tails wagging.

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    BarkBox
    Response from BarkBox

    Hi Angie!

    We're so happy to hear Shayne (and you!) are loving the goodies each month. We're glad all of your issues were resolved quickly. We love spoiling him! We hope he is excited for all of the fun themes and surprises we have to come!

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Love all the treats, but need durable toys for a big dog and with no fur, that she tears apart and eats. Love the BarkBoxes and so does Maggie May. She gets so excited when she gets it and knows immediately when I take it out of the mailbox that it is for her, must be the smell of all the wonderful treats!

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    BarkBox
    Response from BarkBox

    Hey there Cynthia and Maggie May! Thanks so much for your review! We are so sorry to hear that the toys are not working out perfectly for Maggie! We do have amazing durability options that we are happy to help with. Then we also are now able to customize Maggie's boxes to cater to her wants and needs. So we can make sure that she doesn't get any toys with fur going forward. Please just email us directly at Lindz@barkbox.com and we can get you all taken care of.

    Verified purchase
    Staff

    Reviewed June 14, 2018

    Our family LOVES BarkBox!! We have nothing but amazing things to say. Torque loves getting spoiled every month and he now even knows what his box looks like so the moment we bring it inside he goes crazy with excitement. Not only that but the customer care side of Barkbox is equally amazing. They have been nothing but helpful with any questions or concerns that come up and have gone above and beyond to ensure we are happy customer's. I recommend BarkBox to each and everyone I meet with a loving pup at home. Every dog deserves BarkBox!

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    BarkBox
    Response from BarkBox

    Hi Elly,

    Thank you for your kind words. We are thrilled to hear Torque has been loving the goodies each month, and that you have had a great experience. We are so thankful to have you in our pack.

    Take care!

    Verified purchase
    Customer Service

    Reviewed June 14, 2018

    Just received an email asking for some info regarding our service. We enjoy our bark box month - as do our dogs. It’s a small fee to pay to keep them a little happier. We enjoy the themes and even the healthy treats. The only thing I would change is the chew that gets put in. We have multiple dogs and only one chew is included. I’ve asked before to get some different treats in replace of those but was told I couldn’t do that. Other than that no complaints. Always great customer service anytime we have to reach out.

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    BarkBox
    Response from BarkBox

    Hi Dena!

    We're so happy to hear that your pack has been loving the goodies each month. We love spoiling them! We actually do have the option to customize the assortment now, please reach out to us and we're happy to help to get that set!

    Take care!

    Verified purchase

    Reviewed June 14, 2018

    Rey loves the mail carrier! He knows that they bring his Barkbox. When it arrives, there is no peace until he has me open it. I like the USA sourced treats. Rey loves how they taste. I’d recommend this to anyone who is spoiling their dog.

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    BarkBox
    Response from BarkBox

    Hi Heather,

    We're so happy to hear Rey has been loving the goodies! Breaking the feud between mailmen and dogs. :) We hope Rey is excited for all of the fun themes and surprises we have to come.

    if there's ever anything we can do to help, please don't hesitate to reach out!

    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 14, 2018

    We've been BarkBox customers for a long time, and our dogs love the items they get. We have a French Mastiff and a Jack Russell. Whenever we have had issues with toys the dogs didn't like, or were destroyed too quickly, they were always ready with a replacement that be received quickly. They always ask questions as to what the problem was and sent toys that were appropriate. I would recommend BarkBox to anyone who asked. We've never had a problem, always received a prompt response to emails and questions, and receive Replacements when necessary in a timely fashion.

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    BarkBox
    Response from BarkBox

    Hi Nancy,

    We're thrilled to hear that your pack has been loving the goodies! We always want to ensure every month is perfect for your pack. We hope they're excited for all of the fun themes and surprises we have to come!

    Thanks for being in our pack!

    Price

    Reviewed June 13, 2018

    I have 3 fur-babies, but my littlest and youngest is the one that acts like a kid on Christmas morning every time we get a box in the mail. All the dogs loved the treats, but my little man staked his claim on all the toys. They are clearly great quality products since most of the toys outlasted ones that we bought from the pet store. The treats were a hit as well. Very happy with the quality for the price and would recommend anyone that likes to spoil their fur-babies to give it a try.

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    BarkBox
    Response from BarkBox

    This makes us so happy to hear Brandi! Those pups deserve nothing but the absolute best every single month! We would love to see any pictures if you have them of your pups enjoying those goodies! Then in the meantime if there is anything else that we can help with please don't hesitate to let us know. We are always happy to help!

    Customer ServiceStaff

    Reviewed June 1, 2018

    BarkBox has exceptional customer service. My Golden Retriever puppy was so excited each month to receive her box. All the toys were durable and she loved the snacks and bones. They really worked well with the proper toys and treats. Quality items. Unfortunately our puppy passed away too soon. I emailed Bark and asked them to please cancel all subscriptions even though we still had a couple of months. Not only did they respond immediately and took care of it all but they even sent a beautiful handwritten sympathy card for our loss of Lucy. They truly care for our pets. I am getting a new puppy and I will, for sure sign up for the BarkBox again. Thank you so much for having amazing customer service!

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    BarkBox
    Response from BarkBox

    Michelle, we are so sorry to hear about your loss. Lucy was so lucky to have an amazing person like you to spoil and love her. We're so happy she was able to enjoy our goodies each month.

    Take care!

    CoverageStaff

    Reviewed May 16, 2018

    I am unhappy with your service and supposed dog inspired contents. As a trainer, breeder and owner of show dogs, I felt a need to try your product in order to offer an informed opinion to clients and associates. Wow am I ever glad I did so, not only will I not recommend your service, I will regularly use your contents to demonstrate the ridiculous products that represent the most undesirable toys available. My first box I guess was for my bigger dogs, the toys provided were totally unacceptable for any dog, let alone large dogs with a desire to chew. While cute, I would not allow any dog to play with these toys. All are covered in synthetic fuzz, every one a safety hazard. The next boxes I assumed were for my small dogs, these were even worse, not only do all treats need to be broken up for a small dog the toys are of the same size as the first ones I received. All toys were larger than my dogs, every one a choking hazard, stuffed with who knows what.

    I would like to thank you for providing excellent examples of WHAT NOT TO PURCHASE AND USE FOR PETS YOU LOVE. I have training classes three days a week, with several classes each day, I now use these toys for each class of 12 to 15 clients, as NO NO ITEMS, THEY WILL NOT BE ALLOWED IN MY CLASSES OR MY KENNELS. For a company claiming to care for pets I cannot believe the carelessness with which these products are chosen, the absolute disregard for the size of the pet specified. Thank you for enlightening me to yet another hazard for the unsuspecting casual, unknowing pet owner. Your product will be used regularly as a training aide of what not to own, buy or use for the responsible pet owner.

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    BarkBox
    Response from BarkBox

    Hey Peggy! Thank you so much for reaching out and for providing your feedback. We are so sorry to hear that your first box was not a hit! With our monthly boxes right now they are catered to each pups size and then the theme for the month. So monthly the items will vary! With that in mind we do know that from time to time some of the items might not work for your pup which is why we do always stand by our Scouts Honor promise. This means we are happy to replace any item that doesn't work for your pup or that you don't feel okay giving them. We want nothing more than for your pup to be happy and healthy! We do also have wonderful durability options for pups who are chewers and can't have plushy toys! We do also suggest pup parent supervision with any and all of our products!

    We would love to send out some new items on us to make up for this and would love to talk about our durability options we offer! Please just email us directly at Lindz@barkbox.com so we can get you all taken care of and turn this around for you!

    Customer Service

    Reviewed April 25, 2018

    We have 6 dogs. I chose a box that fit most of them. The toys were all stuffed and had fur hair on them which my dog would choke on when he chewed on the toys. The third box we received, we gave everyone a treat out of one bag. The two smaller dogs started vomiting and had black diarrhea the next day. I rushed them to the vet. After $380 it was determined to be something they ate. The treat was the only thing in their diet that was new. I came home and found one of the other dogs got into the barkbox and ate the remainder of the bag of treats. That night she had a seizure. I immediately contacted BarkBox to cancel and after 4 tries finally got someone to actually do it. Had to use the online chat because the phone number listed is a recording telling you to use the online chat which kept dropping me. They did refund half the 6 month subscription but were shocked that their delicious treats would cause a problem.

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    BarkBox
    Response from BarkBox

    Terri thank you for reaching out and we're so sorry to hear of this experience. It's a very unusual thing to hear of and again we'd never wish to hear of any pup being ill. We'd love to hear more of this incident and we'll send you another message with info to contact us. Thank you.

    John increased rating by 1 star.
    Customer ServiceOnline & App
    After a positive interaction with BarkBox, John increased their star rating.

    Original Review: April 16, 2018

    We have 4 dogs when we first subscribed to Barkbox to give a try. Their website did not confirm my order and mistakenly pressed it again for a second order. No big deal I thought, I have 4 dogs between 45-65 lbs. The first 2 boxes came in and each had 1 rubber toy and 1 soft plush toy with squeaker. The soft one lasted about 10 minutes and the rubber toy lasted much longer but after a week my dogs were no longer interested in it. The treats...well my dogs love treats but I do not give them that many for whatever reason. I still have a stockpile of bags of treats. Don't worry, my dogs are pretty spoiled and eat quite well. We decided the boxes were not worth it as we can buy boxes of regular hard treats for cheaper and find toys that will last. We even get stuffed toys for free or very cheap at yard sales to let my dogs tear apart. The boxes were just not worth it.

    When I cancelled I was pretty sure I cancelled both but just found out they have another invalid email in my account and already charged me for another 12 month commitment. I emailed to see about canceling and Taylor from Barkbox said I am in for another 12 months and even tried to upsell me for a different type of box. I could care less about their 'different kind of box' and just want to stop the subscription. Unless you have Fufu dogs who like Fufu toys and treats and you like bad customer service, I would not recommend Barkbox.

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    BarkBox
    Response from BarkBox

    John I'm terribly sorry to hear of your first impression of BarkBox. Typically when the toys aren't durable enough we do have another level we can go up so we will try to offer this so the pups don't miss out. However if you still need assistance with canceling please let us know so we can provide you with this.

    Customer Service

    Reviewed April 5, 2018

    I was receiving BarkBox for my pups. Was never really impressed with their items. We were in process of moving when I received my last box, so I canceled my account. Just checked my balance at bank and it showed BarkBox charged me for another month. So I logged into BarkBox and it clearly shows my account had been cancelled! I emailed them for refund. I will never recommend BarkBox to anyone! Poor customer service. I never gave them permission to “renew” my subscription.

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    BarkBox
    Response from BarkBox

    Hi there Rhonda,

    Thank you for reaching out. All our plans auto renew and canceling online allows for the next renewal not to auto renew again. However our customer support team is always available to lend a hand. If they didn't assist you in your cancelation please don't hesitate to let us know so we can provide assistance. We'd also like feedback on what missed the mark with your pup. Thank you!

    Punctuality & Speed

    Reviewed March 16, 2018

    Our dog Dot loves the cute toys but they are soft plushy toys that she destroys in minutes, leaving white fluff everywhere. Although the description on the treat packages sound good, she hasn’t liked any of them. We now have a plethora of treats to give away. On the plus side, she loves opening the box, packaging is nicely done and it’s always delivered on time.

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    BarkBox
    Response from BarkBox

    Hi Elizabeth we're so sorry to hear this hasn't been a perfect fit. We're however committed to making it right for your pup. We can tailor a box for your dogs specific likes and we do have a more durable Super Chewer box as well. So keep that in mind and don't hesitate to talk with us more to see if we can make it work for Dot. :)

    Profile pic of the author.
    Customer ServiceStaff

    Reviewed March 11, 2018

    I'd been subscribing to BarkBox for a few months when my 18mo old pitbull pup suddenly passed away. My BarkBox had already been paid for and was in route to my home when I lost her. I was able to cancel my membership online, AND to my surprise, a few days after received a HAND WRITTEN card and envelope expressing the team's deepest condolences. It was a really difficult time, as she was my emotional support dog, but I can honestly say that receiving such a warm, non-generic response from the team brought a warm smile to my face through the flood of tears. This is an AMAZING business practice that I hope this company never loses sight of. I can purchase all the toys in the world from any business, but money can't buy a loving heart and good business practices. I applaud you BarkBox!! I am strongly considering restarting the services and gift it monthly to a friend just to show my support though I no longer have a furbaby of my own.

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    BarkBox
    Response from BarkBox

    Awe Christian we're so terribly sorry for the sudden loss of your pup. We know how hard and tragic this can be. We hope that when your heart heals perhaps there will be room for another pup in it one day. Sending all our love and thank you for the kind words.

    Mandie increased rating by 4 stars.
    Customer ServiceSales & Marketing
    After a positive interaction with BarkBox, Mandie increased their star rating on Feb. 12, 2018.

    Updated review: Feb. 12, 2018

    First thing Monday morning I recieved an email outlining when the charges came and when the box was both shipped and delivered. It made me ask my neighbours if they had seen it and sure enough someone was holding it for me.

    Needless to say it was not the company’s fault at all. PS. My dog went ape s$@# for the Barkbox!! I mean he LOVED it!!!

    Original Review: Feb. 10, 2018

    I’ve had the monthly charge taken from my credit card twice now but have yet to receive any product. I’ve reviewed my address and emailed and started a chat but have yet to hear anything. Does anyone know if this is a scam company? I feel like I’ve been duped. :-(

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    Verified purchase

    Reviewed Feb. 4, 2018

    Dexter totally goes crazy when his box comes in the mail! The downside, he now thinks that ALL boxes that come in the mail are for him! He fidgets like a little kid while waiting for the box to be opened! Then comes the hard part... trying to decide what to play with first!

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    BarkBox
    Response from BarkBox

    Well that's a good problem to have! :) Glad to hear it's a hit with Dexter. Give him a belly rub from us and be sure to let us know if you ever need anything.

    Verified purchase

    Reviewed Dec. 13, 2017

    Bella loves her BarkBox, she knows when the mailman is coming and opens it on her own :). It's always a surprise on what items were going to get and she wont even let me get the tags off the toys before she starts to play with them.

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    BarkBox
    Response from BarkBox

    Aw we're so happy to hear it was a hit for Bella! :) Let us know if we can do anything for you.

    Verified purchase
    Staff

    Reviewed Nov. 27, 2017

    With our first order we modified to include ‘heavy chewer’ toys. First order included plush toys destroyed within 10 minutes (no exaggeration!). I messaged the team. They acknowledged the error, sent replacement. All subsequent orders included plush toys??? We’ll be cancelling.

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    BarkBox
    Response from BarkBox

    Hi there Kristina. We're so sorry to hear of this. We do have a heavy chewer which is at no additional cost which was a mix of more durable but still plush. Then an upgrade super chewer box which is very durable, rubber toys. Sounds like your pup might have been a better fit for our Super Chewer box. I'd love for you to give that a try. I'll send you a message with more information. Again so sorry and we'd like to make it right for you.

    Verified purchase
    Staff

    Reviewed Nov. 24, 2017

    Lucy loves her BarkBox. She loves the toys. She gets tired and needs a nap after playing with them. They are all her favorite. She loves the treats as well. We use them for teaching her tricks. The humans like the different themes each month. We think they are really cute, and the toys are adorable. Lucy is such a happy pup!

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    BarkBox
    Response from BarkBox

    Awe Yvonne we're glad you appreciate the themes! It keeps the humans on their toes, right? And we're happy it's a hit for Lucy, we love hearing that! Sending Lucy a big hug! :) Thanks for the love!

    Verified purchase
    Staff

    Reviewed Nov. 20, 2017

    Every month when the Box comes Suzie knows it's for her. We sit together and open it. She loves everything you have sent and I enjoy the different themes. Suzie has so many toys I had to get her a new box. The toys are better quality than most in the stores. Some say Suzie is spoiled and yes she is. Thanks BarkBox people you are great.

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    BarkBox
    Response from BarkBox

    Awe Cheryl and Suzie you're great too. Nothing is better than spoiling your pup, right? We hope Suzie is still loving what we send her. Let us know though if you need any adjustments. We're always here to help. Sending Suzie a belly rub!

    Verified purchase

    Reviewed Nov. 17, 2017

    Remington really loves the items in the boxes, although the October box was most definitely disappointing. We were expecting more Halloween styled toys but got something that looked just like what was in previous boxes. The treats seem to be good. She eats most of them. I believe she is down as a big time chewer and Novembers toys have already had the stuffing pulled out completely!! Otherwise we do enjoy the boxes.

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    BarkBox
    Response from BarkBox

    We'd love to hear how it's been going for Remington! Has durability still been an issue? If so we'd like to solve that for you. Please let us know if it's been a hit or if we need to do any adjustments. Hugs to Remington and be sure to let us know. :)

    Verified purchase

    Reviewed Nov. 16, 2017

    We love Bark Box, the art is so cute and the toys are well thought of! The only thing is my Chihuahua would have more fun if you had smaller toys. She cant play with some of them due to the size. Otherwise if I had to pay for the items separate it would be really hard for me to do so! So spoiling her this way is the best for both of us!!

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    BarkBox
    Response from BarkBox

    Michele, sounds like you and your pup are really loving the boxes each month, but we're sorry to hear that the toys are the best fit! We are going to send you a private message!

    Verified purchase

    Reviewed Nov. 16, 2017

    My favorite thing about BarkBox is the treats. My dog will shred the toys in a matter of minutes and then bury their squeaky insides in the backyard, but the treats easily last her all month long! I haven't bought treats at the store once since I started my subscription.

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    BarkBox
    Response from BarkBox

    Sounds like she is having fun until the last bit! Glad the toys and treats are such a hit each month!

    Verified purchase

    Reviewed Nov. 15, 2017

    We love getting BarkBox every month. Our dog Cash is overjoyed any time he realizes it's finally here. The toys are high quality and the treats are great for him. He loves everything about his boxes and we feel it's well worth the money! We have recommended BarkBox to all our friends!

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    BarkBox
    Response from BarkBox

    So happy to hear that!! A happy Cash is a happy life!

    Verified purchase

    Reviewed Nov. 15, 2017

    What a fabulous concept BarkBox is... my dog & I LOVE it!!! We both look forward to its arrival. It is so much fun for me too as all the stuff has a theme and it is so cute. Two enthusiastic thumbs up.

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    BarkBox
    Response from BarkBox

    That's great to hear!! We hope we can continue to rock each box :)

    Verified purchase
    Price

    Reviewed Nov. 15, 2017

    I saw BarkBox on Facebook and knew some friends that were enrolled. I'm happy I enrolled and the boxes are fair in price. The toys are cute and my dogs liked most of the treats that he was allowed to have due to his allergies. These make a great holiday gift idea for friend's pets. It's always a fun surprise to see what they will get.

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    BarkBox
    Response from BarkBox

    Thanks for those kind words Sophia! We are so glad that the boxes are killing it each month for your pup! If you ever do get a treat he can't have, don't hesitate to reach out!

    Verified purchase

    Reviewed Nov. 14, 2017

    My Jacks go crazy when any box arrives as think every box is a BarkBox! One goes crazy with toys and has a collection that strings out all over the house. It keeps him happy. They all love the treats. It is fun to open the box with them. It makes me laugh. Thanks.

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    BarkBox
    Response from BarkBox

    Sounds like it's fun for the whole family! So glad to hear that the boxes are such a hit each and every month.

    Verified purchase
    Process

    Reviewed Nov. 14, 2017

    I love BarkBox!!! So does Mason! He looks forward to it every month! He knows when his box comes and brings it to us to open it. I couldn't love this company more! The treats are great and the toys are extremely durable. They last him a long time and I love that the power chewer program is free! It's such a good value.

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    BarkBox
    Response from BarkBox

    Hey there Nicole and Mason! Just checking in and seeing how everything is going. We hope Mason is enjoying chewing away as always and keep in mind we're here if you need anything. Thanks for the love!

    Verified purchase
    Staff

    Reviewed Nov. 13, 2017

    We absolutely love our monthly BarkBoxes! I do have a destroyer in my house, but honestly I don't mind him destroying every toy once he gets bored with them because there are two new toys coming soon! I also really love the toys that have more toys inside, those toys make me feel like I got more value because you can never have too many squeaky balls! The treats are a great way to find out what your dog does/does not like without spending a fortune. We have a lot of doggy friends, so it's pretty much guaranteed that ONE of the dogs will like them! Great way to learn about your new dog (especially since I adopted mine young with no history), and a great way to make doggy friends in case your dog doesn't like something he's sent.

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    Response from BarkBox

    Raya, we are SO GLAD to hear that Malibu is having so much fun with the toys each month! And we bet those other pups love you guys for sharing those treats!

    Verified purchase

    Reviewed Nov. 13, 2017

    I have family who gets BarkBox for their pets and I have always thought it was a really good idea, but until November of last year, I didn't have a dog of my own. When I got Miss Harley, I decided a little later on that BarkBox would be the best thing for not only her but me as well. Harley isn't trained (yet) and so taking her into a Petco or other pet specific stores makes my anxiety level go through the roof. Not to mention you spend so much more than you get! But with BarkBox, I can get so much for only $25 a month!

    Harley isn't big on toys, but when she does play with one, she destroys it. So I called BarkBox's customer service. It was the BEST thing I have ever done. Not only did they replace every toy she destroyed for free, they upgraded her toys to heavy chewer toys and they let me trade in one of the two toys for a third bag of treats! Harley may not be big on toys but she sure is big on treats and we haven't gotten a bag yet that we haven't loved! If you haven't gotten BarkBox for your dog yet, you should! It's the best thing for our family!

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    Response from BarkBox

    Hey there Amy and Miss Harley! We're just checking in to see how you're doing? Has little Miss Harley settled down or is she still loving destruction? Let us know if you need anything at all! As always we'd love to help! Sending hugs your way!

    Verified purchase

    Reviewed Nov. 13, 2017

    We actually have 3 dogs, Bella, Zoey and Laci. Bella especially enjoys the stuffed toys and we have to be careful with Zoey as she will tear the squeaker out quickly if we don't watch her! Laci is not a toy dog but really enjoys the treats!

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    BarkBox
    Response from BarkBox

    Glad to hear that the boxes are a great fit for the whole pack!

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2017

    I have nothing but positives for BarkBox. Bandit has loved almost ALL toys and treats. On the rare occasion he does not like a treat, BarkBox service has sent him another free of charge right away. I love the great customer service but more importantly, I love how happy it makes Bandit. I already have recommended to a friend and will continue to recommend to all. I love that all treats are healthy and don't contain all the junk that you get in mass produced dog treats. Keep up the great work BarkBox. You have a great fan in myself and Bandit.

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    BarkBox
    Response from BarkBox

    Hey we're a fan of yours and Bandit's too! We're so happy to have you two in the pack and thanks for sharing us with your friends :)

    Verified purchase
    Customer ServicePriceStaff

    Reviewed Nov. 11, 2017

    I got a monthly subscription for my daughter Megan's dog Mya Bear. She is a goberian. Which is 1/2 golden retriever and 1/2 siberian husky. She was a rescue at 6 months. She is a beautiful and protective dog. Since now she has 2 nonfur siblings Sophia 41/2 and Keith 1/2. I thought she deserved a monthly treat for all she does for her family and me. I called and got tougher toys in her box without any problem because she loves to chew up her toys. But she can't destroy these durable toys and she really enjoys the treats immensely. The BarkBox company has always delivered what they promised at a reasonable price.

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    Response from BarkBox

    Dee, now that's a pack!! We are so happy we were able to find something that fits Mya Bear perfectly!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    Kuda absolutely loves getting her BarkBox. She loves the toys and treats. I love it because the toys are durable and the treats make it great since I don't have to worry about running to the store for more. We look forward to getting them every month. It's exciting since we don't know what is coming in the following month's box.

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    BarkBox
    Response from BarkBox

    Tracie and Kuda, we are so excited for you to see what the coming boxes will be! Glad you both love surprises as much as we do :)

    Verified purchase

    Reviewed Nov. 11, 2017

    Teddy always loves the treats in his BarkBox! We especially enjoyed the bone in the box last month. His rain cloud toy has been a big hit! Thank you BarkBox for sending such unique and creative toys for us all the enjoy.

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    BarkBox
    Response from BarkBox

    No thank YOU Nikki! Always happy to make Teddy happy!

    Verified purchase

    Reviewed Nov. 11, 2017

    We love our BarkBoxes, and our little Trixie gets excited every time a new box arrives. We most definitely would recommend a friend to this service, and intend on doing so in the next few days. In every box we have received, we have absolutely no complaints. Keep up the great work.

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    BarkBox
    Response from BarkBox

    What kind words Noel! Don't forget about our referral program!

    Verified purchase

    Reviewed Nov. 11, 2017

    I have subscribed for a little over a year. Jimmy always looks forward to his 'package' every month. I feel BarkBox is a great value, and will continue to subscribe as long as it remains a great value. There are normally 5 items in the box, and they are always of high quality. He still has many toys that are about a year old.

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    BarkBox
    Response from BarkBox

    We're so happy the boxes are so enjoyed by Jimmy!

    Verified purchase

    Reviewed Nov. 11, 2017

    Maggie and Mickey get so excited when they see that BarkBox come into the mail, they love shredding all the goodies inside!! They are so excited to see what’s in the next box!! So good to see the excitement on their faces when playing with their new toys each month. Thanks BarkBox for making it easy for me!!

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    BarkBox
    Response from BarkBox

    We are excited for them to see what's in the upcoming boxes too!! Hope Maggie and Mickey love it just as mush we loving having them in the pack :)

    Verified purchase

    Reviewed Nov. 11, 2017

    The dogs are always excited when the box comes. We open it together and they love to see what is new and exciting. They loved the birthday PupPie in the last box.The pie was to celebrate Zoe's 17th birthday. They all loved the pie!!

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    BarkBox
    Response from BarkBox

    Aww Happy Birthday Zoe!! Hope this birthday was the best one yet :)

    Verified purchase

    Reviewed Nov. 11, 2017

    We love BarkBox! It's so fun to see the clever themes every month and our dogs love almost everything they get. We have a Great Dane and a German Shepherd, both look forward to whatever is in their box every month. In our case, the fluffy squeaky toys are the favorites. As for the treats, our Shepherd loves everything but our Dane is more picky. In all honesty though, I think us humans look forward to the box every month just as much. :)

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    BarkBox
    Response from BarkBox

    Sounds like it's fun for the whole family! Glad the whole pack loves everything! And don't hesitate to reach out if your Dane doesn't like some of the treats, we would be glad to replace them for you :)

    Verified purchase

    Reviewed Nov. 11, 2017

    I absolutely love BarkBox. My pug isn't very picky but we've had a lot of snacks that he just hasn't enjoyed. When he hears that cardboard open though he runs into the room and is so excited and it's great for us to have a time to play and to get treats and it's so much fun! I was even sent an extra toy as a surprise once for him and a handwritten note. It was so wonderful. Thanks for everything you do!

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    BarkBox
    Response from BarkBox

    Kasondra, we're sorry to hear that Sylo wasn't loving those treats! We would love to make this a better experience for him! We are going to send you a private message!

    Verified purchase

    Reviewed Nov. 11, 2017

    I appreciate the healthy treats and variety of treats in each box. Cowboy loves the squeaky toys and they provide him with good deal of play time before he destroys them. I think Bark Boxes are a good value. We have noticed the Bark toys at Target. We appreciate the fun variety.

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    BarkBox
    Response from BarkBox

    Sue, we appreciate your time in these kind words! We do offer tougher toys if Cowboy needs those! Don't hesitate to reach out to us about that :)

    Verified purchase

    Reviewed Nov. 11, 2017

    Lollipop, she loves everything about her box. My sweet baby is blind but she still loves playing with her toys. But best of all is her treats. I like it because I don't have to go to the store and stand in line. It come in the mail. I love it.

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    BarkBox
    Response from BarkBox

    Tracy, we love having you and Lollipop in the pack and we are so happy to hear that the boxes are such a hit each month!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    I had a great experience with the person that helped me. I explained how much Lucky enjoyed his BarkBox except for the little dog treats. We were sent a bag of big dog treats as a follow up. I’m looking forward to seeing what’s in this month's box.

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    BarkBox
    Response from BarkBox

    Nancy, we are so glad we were able to help and get something that works better for Lucky. We love helping, so don't hesitate to reach out if something isn't best for Lucky!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    We are so very happy with the BarkBoxes that my special girl Nala receives. And also my daughter loves when her baby girl Dibs gets her monthly box as well. Our experience with everyone at The BarkBox Co, We can't wait to see what next month will be.

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    BarkBox
    Response from BarkBox

    We love having you all in the pack! We are even more excited for you all to see what we have planned for the upcoming boxes :)

    Verified purchase
    Customer Service

    Reviewed Nov. 11, 2017

    We have thoroughly enjoyed ordering from BarkBox. Our pup is so excited and knows that box when I bring it in from the mail. We ordered this so we could FaceTime my deployed son (who is co-owner of Griff) every month when it comes. It really brings us all joy to see the excitement. We love that they are themed, we have gotten a real kick out of it. Also the customer service has been top notch.

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    BarkBox
    Response from BarkBox

    Wendy, we are so happy to hear what the boxes mean to your family each month! We love that :)

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 11, 2017

    The customer service team was amazing when my dog did not like one of the toys that came in the Box. She ended up sending a replacement toy at no cost to me and my dog was so happy. The products are amazing and she loves her toys and treats. The monthly themes are cute too. I love how healthy it is for my pup!

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    BarkBox
    Response from BarkBox

    A happy pup is a happy life! Always happy and excited to help make your pup happier!

    Verified purchase

    Reviewed Nov. 11, 2017

    My dog Domino loves her BarkBox. High quality snacks. Great variety. Important that food is made in America. Very creative toys. We love the themes boxes. She thinks that any box that gets delivered to the house is for her! Toys keep her very entertained.

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    BarkBox
    Response from BarkBox

    Lynda, glad to hear the boxes are enjoyable as well as exciting each month! :)

    Verified purchase

    Reviewed Nov. 11, 2017

    BarkBox is such a fun surprise every month. My dog Ollie and I really enjoy the quality of the products. Whenever he sees a brown box come in the door he thinks it's for him now! Thanks for creating such a great and loyal company.

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    BarkBox
    Response from BarkBox

    No thank YOU for being apart of the pack! We love you and Ollie!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    Kona and I have enjoyed the toys and the treats that come each month. I'm comfortable knowing that the treats are healthy. He gets excited when he sees the toys each time. His collection of toys are growing along with his treats.

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    BarkBox
    Response from BarkBox

    Fun for the whole family! Thanks for the kind words Andrea!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    My dog loves BarkBox!! She is a rescue so we were reluctant to sign her up for it but so far she has loved everything, we were afraid with some of the treats but she is a monster and will eat anything you put in front of her. We love it too, it is just a great way to spend time with her. As crazy as it sounds but my boyfriend and I are such dog people that to us it seems perfectly normal!!

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    BarkBox
    Response from BarkBox

    Katrina, you don't have to tell us twice about being dog people! We get it :) If you ever do get a treat, or even a toy, that Disney just doesn't like or can't have, reach out! We would be more than happy to replace it for you!

    Verified purchase
    Staff

    Reviewed Nov. 11, 2017

    When I get my BarkBox I can't wait to see it. My dog Casey is a service dog in training & he LOVES the toys & chews he gets. He always is so excited. Sometimes the chews have rawhide which he can't have & I've never had a problem with them sending me a new chew without rawhide! Always want to help out & exceed my level of excellence. Thank you BarkBox for being one of the best companies out there!

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    BarkBox
    Response from BarkBox

    Sarah, thanks so much for these kind words! We sure are always happy and excited to help out. A happy Casey is a happy life!

    Verified purchase

    Reviewed Nov. 11, 2017

    Leonidas LOVES his BarkBox. I have felt it was a great investment, however this last box was possibly geared for a teacup pup. My Leonidas is a Great Pyrenees and is a large puppy whom lays loving waste to any toy given to him. Otherwise, HapPy Barking here.

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    BarkBox
    Response from BarkBox

    Andrea, we're sorry to hear that Leonidas' toys were too small. We would be more than happy to make this better for him. We are going to send a private message!

    Verified purchase
    Price

    Reviewed Nov. 10, 2017

    We love all of the boxes we have received to date and would highly recommend them. They are more than worth the money and Bella loves her toys! We subscribed just before we lost Watson. So lucky Bella gets his boxes.

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    BarkBox
    Response from BarkBox

    Jodi, thanks for those kind words! Glad the boxes are great each month!

    Verified purchase

    Reviewed Nov. 10, 2017

    BarkBox is more than a gift for my dog. But my dad as well. My father is sick, so as a gift to him I got BarkBox to bless my dad by giving him the chance to give treats and gifts to his baby. Little Peanut. The joy I watch on his face as he watches Peanut run around in circles is priceless. Memories I will hold to my heart long after he's passed. My dad loves Peanut more than anything in the world. And he looks forward every month for the day to open the box for her.

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    BarkBox
    Response from BarkBox

    Jessica, words can't express how happy we are to hear this! Our hearts warm for the day the boxes arrive for Little Peanut! You and your father are in our thoughts! Please don't hesitate to reach out if you need anything!

    Verified purchase

    Reviewed Nov. 10, 2017

    My three pups love BarkBox. They have enjoyed every treat we have received so far and I am thrilled knowing they are made in the USA. The toys are clever and well made, and have taken over the top toy spot in the house. Who knew that a subscription service would be better than dear old Mom at picking toys they love. :)

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    BarkBox
    Response from BarkBox

    Hey, no one can replace you Laura!! We still love ya :) Besides, you are the one that signed up Myles, Lexie and Tess! Glad that the boxes are such a hit each month!

    Verified purchase
    Staff

    Reviewed Nov. 10, 2017

    Lucy loves everything in her BarkBox!!!! The only complaint I have is that the box sits at DHL in Stowe, OH for days. Why??? We are anxiously waiting for it. When it comes Lucy can't wait until it's open. She loves every toy and still plays with the ones she received months ago. Great job!!!

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    BarkBox
    Response from BarkBox

    Lisa, so glad to hear that Lucy is loving the boxes each month! We're so happy to have you guys in the pack :)

    We would love to take a look and help figure out where Lucy's box is. We are going to send a private message, so we can get Lucy that box!

    Verified purchase

    Reviewed Nov. 10, 2017

    I get so excited when I find my BarkBox in the mailbox!!! We can't wait to see what new suckies Max gets and what new treats the Beagles get! I would recommend BarkBox to anyone who has a dog that they love. All my babies LOVE the BarkBox treats and toys. ❤❤❤

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    BarkBox
    Response from BarkBox

    Amy, we are so happy to have you, Max, and the beagles in the pack! You guys are the best!! :)

    Verified purchase

    Reviewed Nov. 10, 2017

    Our dogs are so happy each month when the BarkBox arrives. They really love the variety of toys that are in the box. As the dog owner we really like that the treats are made in the U.S A. We love BarkBox at our house.

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    BarkBox
    Response from BarkBox

    Blair, this is so great to hear! Glad that the toys are fun and engaging for your Cinder each month, and it sounds like the boxes are fun for the whole family! We can't wait for Cinder to get the coming boxes :)

    Verified purchase
    Price

    Reviewed Nov. 10, 2017

    Our dog Milo loves his BarkBox every month! The toys are durable... meaning we have a Mastiff so the toys last more than a day. We love the price! He always knows when his new BarkBox comes too. He waits patiently for us to open it. Thanks BarkBox!

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    BarkBox
    Response from BarkBox

    Milo, we are so excited to have you in the pack! Glad to hear the toys are standing up to your chompers :)

    Verified purchase

    Reviewed Nov. 10, 2017

    I love BarkBox, it's by far the best monthly subscription I ever had. My Baby Cakes loves it and gets excited every month. Can't get enough. She always sneaks her toys and plays in secret. I love all the treats that gets put in the box and so does she, thank you for being the best.

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    BarkBox
    Response from BarkBox

    Aww a happy Baby Cakes makes us happy too :)

    Verified purchase

    Reviewed Nov. 10, 2017

    My dogs love their box. We have the medium sized box, and the only suggestion I have would be to make the treats a little bigger because they are more like training treats. They know when their BarkBox is coming, and they go wild when the toys come out!

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    BarkBox
    Response from BarkBox

    Gina, we are so happy that Lyla & Austin are so excited about the boxes! We would love to send out some larger treats for them, so we are going to send you a private message!

    Verified purchase
    Customer Service

    Reviewed Nov. 10, 2017

    Duke and I love opening his monthly BarkBox. As a growing Lab I have had to change his "Chew" category a couple of times. Totally satisfied with customer service and quality of the items sent. I tend to get overly excited with the BarkBox and Duke has caught on and gets very energetic when it comes to opening his monthly box.

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    BarkBox
    Response from BarkBox

    That's just too cute! We are so glad that this is something you and Duke can open together. We hope those chew toys are standing up to Duke's chompers :)

    Customer Service

    Reviewed Nov. 7, 2017

    I ordered my go with high hopes and expectations I guess too high. I received a box. I feel the toy is too large for my mini puppy American Eskimos. I also wondered if the lamb ears and beef things were ok for a puppy to eat. I got onto the chat-well. The person tells me the chew is edible - which it is NOT. And actually disconnected the chat when I told him. That it is not edible and that was not my question I email with NO response. I email again. I only had the box for 2 days!!! I decided to just cancel. Well I finally get a response - after I cancel!!! And they can send me a tiny toy BUT only if I reactive my account. Terrible customer service!!! Disappointed???? And will let everyone know they DO NOT follow through or have good customer service at all!!!! Sooo disappointed????

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    BarkBox
    Response from BarkBox

    Mary, we are so sorry to hear that your first experience with us was not 100%. We would love to find the best way to make this better for not only you, but also your two pups. We are going to send you a private message so that we are able to resolve this and really make this better for your and your pups!

    Verified purchase

    Reviewed Oct. 25, 2017

    We love knowing that my "Granddogs" are receiving a gift from us. They love everything and we love knowing that the extra chewy is safe for them. The treats are also good we are told! I love the themes. Keep up the great work.

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    BarkBox
    Response from BarkBox

    You win "Best Grandma" award! What a great gift!

    Verified purchase

    Reviewed Oct. 23, 2017

    Our dogs love it!!! Whenever a box is delivered they think it is theirs. I love that each delivery has a theme, and that each toy is actually 2 toys in one!!! We receive a bone treat and 2 different treat bags. I would recommend to anyone. Thank you BarkBox!

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    BarkBox
    Response from BarkBox

    You're welcome Sabrina. :) Thank YOU for being a part of our BarkBox family!

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 20, 2017

    As a veterinarian the quality of my dog's treats, toys, and chews are extremely important to me. I have been very happy with the quality of BarkBox AND the customer service I have received! Awesome products and team that work to make my dog happy!

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    BarkBox
    Response from BarkBox

    Wow, thank you Jill!

    Verified purchase

    Reviewed Oct. 20, 2017

    My black lab is pretty tough on your toys and within 10 minutes after opening the Barkbox, she has destroyed at least one toy. I spent good money on this subscription, so I hate having to throw toys away. I know you will replace them, but I'm of calling every month.

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    BarkBox
    Response from BarkBox

    Hi Sue! Thank you for providing your feedback on your BarkBox experience. I'd like to make some adjustments to your subscription size and durability which should be better suited for your lab. :) We want to ensure it's the best experience possible and we will stop at nothing to make that happen. We've sent a private message with the changes we'd like to make to your account. Once again thank you for taking the time to leave your review and let us know.

    Verified purchase

    Reviewed Oct. 19, 2017

    I love BarkBox and so does my Onyx. They always go the extra mile and I love that they provide different themed boxes of toys and treats every month. They’re a trusted source for both of those things, and I never question it. When I had a shipping issue, I contacted BarkBox and the Happy Team provided me amazing help, and an extra box with poo bags and a free poo Emoji toy because of a past survey I had done explaining. I recommend BarkBox to everyone with dogs and Onyx and I are happy to be apart of such a wonderful thing. I’ve attached a photo of Onyx with her very first box! Thank you BarkBox! :)

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    BarkBox
    Response from BarkBox

    Thank you for the kind words Chyenne! We're so lucky to have Onyx in our pack! Never hesitate to reach out should you need anything. We love hearing from you.

    Verified purchase

    Reviewed Oct. 19, 2017

    Our entire household looks forward to the monthly BarkBox delivery. From the carefully cultivated theme, nutritious and well sourced snacks, to the durable chew happy toys, BarkBox is a bargain. BarkBox toys last longer than any other brands and trust me we have put them all through the wringer. I also dog site through Rover and we are constantly bragging about our BarkBox toys and treats to our new clients. Love the products and the all over marketing plan. Keep up the great work!

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    BarkBox
    Response from BarkBox

    Thank you for spreading the word Harper, it means so much!

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    BarkBox Company Information

    Company Name:
    BarkBox
    Website:
    barkbox.com