BarkBox

My dog gets so excited to open his BarkBox and once I cut the tape, he can actually do it himself now because he's so thrilled. The toys, in my opinion, are THE BEST. I was extremely skeptical because they are stuffed toys and my dog is a toy destroyer. I don't think he's ever had a stuffed toy last longer than a day without getting to the stuffing. But these toys are shockingly resilient and extremely well made.

After 3 whole weeks of waiting for my first October box with no updates or working tracking information, BarkBox customer service still refused to refund me. Conveniently, the representative I spoke to had a working tracking number and my package was scheduled to arrive by the end of the week--hence why she couldn't process a refund. (As for the November box, she claimed they already put money into it and couldn't return that either.) The very next day, I opened my mailbox to find a flat envelope marked "lightweight postage." Inside it?

Mabel our pup loves her BarkBox. She always knows when a package is for her and gets so excited when she sees it! We love the variety of treats as well as the “allergy” option to prevent her from receiving treats she’s allergic to. The treats are high quality and made in the US. The toys are also amazing! We started with a year-long subscription, but since there a girl isn’t a big chewer or toy destroyer her a little toy box was soon overfilled. We contacted customer service and they were more than happy to help us reduce her subscription to an every other month one so we have more time to go through the treats and toys. We’ve had a few minor issues in the past, but they were always quickly resolved and everyone has been extremely helpful and provided extraordinary customer service.

Would really like to give no stars! I had a year subscription. It was an automatic renewal. No notification was provided it was time. Same day due to renew, tried to cancel for next year. Informed too late. Best option offered was to drop to every other month (6 box) shipment instead of monthly. Spoke to another rep, and account not updated. Still set for monthly x 1 year but at a higher price than original. Still would not cancel. Company locks you in and then cannot get out even after completing year subscription.

When our girl arrived at 8 weeks old and a mouth full of little piranha teeth she cut through everything! Including tennis balls, wooden chairs, trees and people like butter! Soon after... This mystery box arrived in the mail! From her favorite far away Auntie! Her first BarkBox! Each box containing themed treats and toys! She absolutely adores them! In fact now when a box arrives she knows it's hers!

Well I had the BarkBox shipped to my house four times before giving up. Three out of four months something wasn’t correct. Mostly I didn’t receive the box until the very last days of the month. One month my pet got a toy and a bag of treats from a previous theme, and one toy and treat from that month's theme. (How tacky.) Of course I called them. I was given the same old story about switching warehouses and what not. Not my problem. Anyways the gentleman told me replacement toys would arrive in 2-8 business days. They never arrived. Once again I find myself talking with BarkBox and once again they are going to shop replacement toys. Would you believe I received them, but they were toy we had already received. After that I told BarkBox I’m done. I mean it’s too much to deal with. I’d rather switch to a new company and not have to call monthly checking on my order.

I received my first BarkBox last month and was thrilled, had a wonderful experience. The October subscription came in and after one day it has been a dog lovers nightmare! I excitedly had given him "The Snackenning" apple and bacon treats and a few hours later in the night he kept crying, I woke up turned the light on and my baby was covered in hives the size of marbles everywhere! I gave him ** as well as ** cream and it went away for a few hours. Then came right back. This is the only new product I have introduced him to. He ripped his skin so bad under his pits he needs stitches. BarkBox please look into this item.

I signed up for BarkBox at the beginning of July after reading great reviews and the company standing behind their product. Well I received my first email confirmation for delivery, when I didn't receive the box a few days after this date I reached out to "my contact" via email at BarkBox, she explained the move to the new warehouse and things have taken longer to ship, for the inconvenience she added on two additional months to the end of my YEAR long subscription at no cost.

I claimed one free BarkBox shipment through Verizon Up rewards program. The rewards program provided a code for one box. When the code was applied, it showed a zero balance, but as I continued through their process, it required my credit card information or PayPal. I chatted online and phoned BarkBox. They said their system requires my payment information, but they guarantee they won't use it. They said they need it so the company isn't scammed and that I'm a real person. Please give me a break...he was talking to me on the phone. BarkBox appears to lure you in with a free treat box, and trick you in with a subscription. Who's scamming who??

I ordered my first BarkBox which was estimated to arrive this Thursday, October 4th (tomorrow). As a first time box buyer you're supposed to receive your box 2-8 business days from your order. I checked on status today and it now says that the box is "still being prepared" when just a couple days ago it had the arrival date of 10/4/18. I already paid for the full 6 months subscription up front. When trying to chat with a service rep they said they had no idea of an estimated date in which I would receive the box. When I asked to cancel the subscription she said I could only cancel going forward and not be refunded for the 6 months I had already paid for. Welcome to BarkBox I suppose! Duped out of my money right out of the gate. I will be going to BBB to get a refund. Paying for services/product then being told "we have no idea what you'll receive this product" is not an acceptable way to do business.

I just started BarkBox for Zander. My first experience was a little wobbly. I went online and started a subscription, wanting to make the monthly payments, but it charged me the full annual fee of 235$. The problem was fixed pretty quickly and I got my refund. And a free regular box because they couldn't stop the order. So that was really great. I had to get everything straightened out over the phone because the website didn't give me the option to do the Super Chewer box with monthly payments. So after getting everything figured out I got my free box yesterday. My dog went absolutely crazy with joy. He loved the treats and has not put them down yet. Now being that this was a regular box, I already expected my dog to rip through them right away because he is a super chewer.

I have always looked forward to the monthly boxes, as well as my pups. However, my recent experience will cause me to never use your service or recommend to others. The cancellation policy and what seems to be a trend of complaints, was a three month process. My dogs' last box contained treats that made them quite sick. Two of my three dogs were up all night vomiting and diarrhea. I’m not sure I would have made the connection to the treats until an email from BarkBox today. They have never reacted to what you are saying was a mislabeled “included barley” response.

I have been a BarkBox subscriber for 4 years and have previously found them to be mildly inefficient but the billing is accurate, the toys are cute and the packaging is tidy. However, I recently placed a gift order to BarkBox and things have gone badly. I got a delivery eta of a week out. Package not received 2 weeks later, multiple (5) follow-up emails entirely ignored by BarkBox. Response that finally came cited “mass email” to all subscribers (never received, although I continue to receive lots of sales emails from BarkBox) and “ongoing warehouse inventory”, and hopes that the box will ship in the next week or so. There is no mechanism for expediting support requests, and the front line folks appear to working from scripts intended to appease and retain customers, regardless of whether or not the problem can be addressed.

I have a small Chinese Crested Chihuahua and he loves the treats, although the toys are not made sturdy enough. The biggest issue I have is I canceled in advance and they still charged my account! I want a full refund or next stop will be the BBB. If I receive any further boxes they will be returned. The meaning of a canceled subscription is no further payments will be made. Make this right and refund my money please!

Like several corporate replies to others' reviews, I also have been informed by corporate that a "hiccup in the warehouse" is delaying August orders. Zero information was provided by the company up front to explain this problem. I attempted a chat with customer service last week only to discover that there is no chat. I had to leave a message, which wasn't returned. Then I emailed customer service about an ETA. That prompted a corporate reply with the as-now-standard "hiccup in the warehouse" explanation. I was told our August box is "still on the way." That doesn't answer my ETA question.

The day our BarkBox arrives is the BEST DAY OF THE MONTH! I love BarkBox more than my dogs possibly! The quality of the treats and toys is impossible to top and the creativity in each box is top notch! Great job BarkBox! Keep it coming! Keep being amazing!

Not so happy with this company. It is already August and have not received my July box yet. When I try to check online, it just says, "Information not available yet." Talked to the rep and she said there have been some delays with getting boxes out due to a warehouse move, and while I understand the delay (I guess?), being proactive and communicating this information to customers would go a long way to avoid frustration. They did offer to make the August box free, which is nice, but as of now, my August box will be delivered before the July box. Makes no sense. It's a bummer. I was excited, but I'm not trusting that future orders will be timely.

I purchased a six month order, all prepaid. The only reason I did order was there was a special going on that the first box would be doubled. After a few days the tracking hadn't updated so I chatted with them, and "it will be going out in the next day or two." Two weeks later and NOTHING has shipped. They keep offering me free boxes, but I can't seem to get the initial one that I paid for. A few days ago, a different lady said no you should have gotten it by now I will send a replacement. I thought ok great finally! HAHAHAHA Jokes on me!!! I received an email saying that my replacement was no longer available, but they would be happy to give me a free box at the end of my subscription. I am beyond frustrated, and fed up. I've asked to cancel my subscription, but they keep saying give it a little while. I just want my money back. I can go to the store and buy my babies toys...

I have been using BarkBox for over a year now. And even as I write this and was speaking aloud my dog sat straight up and looked at me when he heard the words BarkBox! It has become a phrase in my house to get the pups to come or do as I say by simply saying those two wonderful words BARKBOX! I have two dachshunds that absolutely love their toys every month, and have even learned when each month to start expecting them and literally watching out the window! But my babies aren't the only ones in love with this company... Over the past year I have found the BarkBox employees to be by far the most kind caring and helpful of any company I have ever dealt with. I have never done one of these reviews before but I created an account for just this company. Greatness like this should be acknowledged!

This company is one I truly support. Their boxes are good value. All their items are high quality and unique. Saves me a trip to the store every month for new toys and the treats are a bonus. I would say if you are on the edge, try it out. If anything the customer service has never given me an issue and are always friendly.

Meme is receiving TWO BarkBoxes. Had not received May box. Saw I had a 12 month subscription. Had an offer for a subscription with bonus toy. Two days later, I received late box, then a couple days new box was here. In June, I got 2 boxes (a few days late). July, they are on schedule, but I'm still getting 2. I only need 1. Thank you.

Both my dogs enjoy the treats and toys they receive monthly. Customer Service is over the top fantastic! Always concerned that the dogs are enjoying their monthly surprises. One of my dogs have allergies, and the box is designed around her allergy. They also offer more durable toys for the heavy chewers - like mine! :)

Every month the box comes and I am literally clobbered by my pups in anticipation. I’m pretty sure the themes are more exciting for me but helps me stay engaged and as excited as they are. It’s a 5 star experience for them but I only gave four stars Because the toys are often too big for little Milo and he will only play with them for a little bit but since he can’t escape with them fast enough cuz of their size the bigger dogs take them. The treats are always a big hit but I won’t give them the bully stick or hard treat because it’s often so hard I can’t even break it and I’m afraid one of them might choke on it so I stay on the cautious side and throw that one away. The last 3 or 4 months I’ve had to do this. Otherwise I love this monthly fun time with my little ones!!

Blizzard is a deaf Goldendoodle who hears with his heart. He always looks forward to his BarkBox and we hold up his toys up so he can look at each one them before making his choice of the one he wants first. He also loves the treats too!

I love coming home and seeing the BarkBox on my porch. My dog, Duke, also loves it when he sees me bring it inside. It's the highlight of the month for Duke. He'll stare at it, because he knows what it is, even though he can't open it. He loves all the toys, and all the treats that he receives. I have not received a treat bag yet that he wouldn't eat. And the customer service is the best on the planet. I'm very happy with being a BarkBox customer!

I have three vizslas--9-year-old Zoltan, 6-year-old Judit, and 5-month-old Sophia. When that box arrives it's like Christmas for them! They get very excited and always have fun "opening" their package to dig into those fun toys and tasty treats! The themes are always clever and the toys are well-made to withstand their aggressive play. I appreciate the variety of treats included, and am impressed with the quality of ingredients. Thank you for providing my vizslas with quality toys and treats that bring so much happiness to our home--I love spoiling them every month! PLEASE keep up the great products and service!

I really love the BarkBoxes that come to the door. It really has good treats and cute toys for our fur babies. There is two things I would change. 1. Months with holidays given the option to choose holiday toys or regular. Like Christmas, Thanksgiving, Easter, 4th of July... etc. I would choose the holiday every time. 2. On the birthday months, you sent out a email asking about the birthday cake treat. I wished it would have arrived before the birthday, instead of 5 days later. It was disappointing.

When I first signed up for BarkBox, I was an excited first-time puppy owner. I loved my dog and I wanted to give him the best of the best, and BarkBox was an excellent way to do that. I love knowing that I'm giving my dog top quality treats, and I never have to worry about running out because I get two bags each month. Being a first time dog owner, I also didn't realize how valuable the auto ship toys would be! While my dog doesn't usually tear through toys, he will rip holes in them to get squeakers out or chew a hole in them. I never have to worry about replacing toys because I know he'll be getting another BarkBox soon.

The theme each month is so much fun and creative! The toys are so cute and the snacks are ALWAYS a hit! I have thoroughly enjoyed getting this every month for my fur babies. The customer service is excellent as well!

I have been subscribing to BarkBox for about a year after we got our new puppy and we couldn't be happier! Every month we receive the best treats and toys and Jerry is always so excited! Additionally, I love how they reach out about your experience and what works and what isn't. I also appreciate the options to add, upgrade or change items based on your dog's needs/wants, This has been a great experience for us and our pup and we don't have to leave the house! It's like Christmas once a month for our pup! :)