BarkBox

No way to contact customer service except through email. I cancelled my subscription by following the instructions online; we were moving and had no forwarding address. Two boxes were left in my 6 month subscription. Not a problem, we were going to be at that address for another 6 weeks and would be able to receive the boxes. When subscription was over we continued to be charged and two boxes now have been delivered to an old address where we no longer live.

I’m just leaving this review to warn anyone thinking about signing up for the monthly subscription box. The toys are of poor quality, they’re destroyed by my dog in about 2 days. My dog didn’t care for the treats either. When I tried to cancel I got a wordy email telling me basically that I’ll be charged the whole six months even if I’m extremely dissatisfied with the entire experience. This company locks you into a subscription then refuses to stop charging you even if you no longer want it

I signed up for the free memory foam dog bed. I received a small used bed. Then the replacement bed was a used bed that wasn’t memory foam. My dogs won’t eat the treats. The toys are easily torn apart. The only way to contact support is through Chat. I closed my account and was guaranteed that I wouldn’t be reviled but I was billed again. THIS COMPANY IS A FRAUD!!!

BarkBox is a great idea. My dogs love them but they destroy the toys in one afternoon/evening. I just changed to the super chewer version and I hope it’s better as I don’t want them eating the fluff. They mostly like the treats and I feel it is a decent value as some of the toys I purchased separately were 15 bucks each. If you have dogs that really chew you should order the super chewer without plush toys!

My dogs were completely satisfied. However I was not. First month the box was wrong. I ordered a Super Chewer box and received the regular box. It was corrected and was just a email to correct. However, I then had to pay more. Although I did originally sign up for super chewer. Nowhere did I read auto renewal. It only says auto ship. So after my prepaid subscription was up, I was charged for another 6 months. I went round and round with emails and have not been reimbursed. The customer service is friendly but to me was very vague on answering my questions. Leaving me feeling manipulated. Not so fun! That is a bummer. $198 loss for me.

I ordered a six month subscription for $150. The first box was left abandoned in the lobby of my apartment building. The second was found in the hall my apartment is on but nowhere near my apartment. The third box never came. I contacted customer service to complain, so they cancelled my subscription. I asked why so they said they’d give me three free boxes for my trouble. I never got those either. It feels like I got scammed.

My dog gets so excited when he sees his BarkBox. The quality of the products is top notch and the monthly themes are so clever. They make humans laugh and canines literally jump for joy. They also will customize the toys and treats to your dog. I have a dog that doesn't love the tiny soft treats but goes crazy for jerky, so his box now has more jerky treats. And when a box hasn't arrived, they immediately send out a replacement.

Don't know who gets more excited, me or the girls. Great themes, quality toys... even for heavy duty destructors, like my girls. Can't imagine canceling the subscription, at least until they become old farts.

The box itself is great, and our dog loves the toys that come with it. He is definitely an extreme chewer, and they hold up very well. My only complaint is the shipping time. Once the product ships, it's always 2+ weeks for us to actually receive it. The tracking information is very vague, and it seems like it sits in the same place for several days during the shipping process.

Many reviews here address the December shipping disaster. It took me almost two months to get a BarkShop order with shoddy tracking (it was all the shipping partner's fault). BarkShop refunded me immediately which was nice! Then when the package arrived, it was missing the key item (the rest I added on for free shipping). They did give me a complimentary BarkBox to try out in that package though. I worked with customer service over live chat to get the toy sent to me without a shipping charge. I did take a bit to pry it out of them but not every company would do that! The second order arrived in a much more timely fashion which tells me the previous situation was a COVID/Holiday season fluke. All of the toys are of high quality and I'm very happy with them. The experience was a mixed bag but I'd have no problem ordering from BarkBox/Shop again.