BarkBox Reviews

I made a purchase at the end of April and by May 15th I still haven't received anything. No products and no communication. The tracking number says shipped but it's been at the same location for 2 weeks. Impossible to reach someone to communicate this to. I wasted so much time trying to get this resolved. Don't make a purchase! It seems like you purchase from Bark, then "Shop" processes it and Amazon ships it. And no one wants to help you. They say it's run by dogs...They're not kidding.

This company rips you off, they sign you up saying you can cancel anytime and when you try and cancel, they have your payment info and trap you in some kind of unsigned contract. Probably with enough of us, we can get a class action going. And of course, theres its all AI to communicate with anyone. DO NOT RECOMMEND!! Save yourself the grief and the MONEY!

Your account will be automatically set up to renew a new subscription and then they won't let you cancel your subscription even though it's only a month later. Poor customer service!

I canceled another dog subscription the same week (inflation got me). Took literally five minutes. No questions asked. I was impressed. This company made it a process. I clearly asked to cancel, and instead of honoring that, they held it up, put my account on pause, waiting for me to respond with a reason. That turned into a drawn-out back-and-forth just to do something that should be instant. My dog didn’t love the product. That’s all. And I shouldn’t have to justify canceling in the first place. No easy cancel button, no refunds, delayed action, and unnecessary friction. It feels intentionally deceiving. The worst is, I was wanting to come back at some point, once my dog got used to her surplus of product, but because of the frustrating cancellation, we won't be back.

Terrible terrible customer service. I ordered only a 1 time gift and they did an UNAUTHORIZED, not approved auto renewal!!! Terrible and would not refund me. A bait and switch tactic. Awful’n.

The toys my 50 pound doodle got were garbage..even after I emailed to complain after first box. The second box worse...treats nothing special, toys were not of interest to my dog. I tried to cancel but they just sent the third month. This box is even worse!

We started with Barkbox over a year ago and are canceling after the renewal is up. Quality has gone WAY DOWN. Everything now comes from overseas and they do not send any quality toys anymore. I get duplicates in the same box because I ACTUALLY PAY FOR AN EXTRA ONE. Customer service can't help you and it feels like after they stopped sending the "boxes" and started with bags, everything is very crappy. Treats are VERY hit or miss, either dogs like them or hate them. We tried talking with customer service after a toy that came had the top come off because its cheap, and they at least sent out an extra rip and play toy, which my SUPER CHEWER needs. The Super Chewer box is some BS at this point, they really stopped sending the good toys out.

Our puppy Steel absolutely loves his Bark P.B. Beaver toy. Every toy we have got him gets destroyed in minutes. It didn’t take him long to rip the fur off but the other part of the toy is durable and keeps him busy.

Toys and treats seem good quality, but they lock you into a subscription without a way to cancel the auto renew feature (their site "cancel auto renew" link has been broken for like a year±) then they refuse to cancel the auto renewed subscription. There's been civil lawsuits about them doing this and they still continue the practice. I'm stuck in a renewed-without-my-consent subscription and cannot get them to stop charging me.

Horrible. My dog hasn’t like any of the toys. You cannot change your choices online. I contacted them both via email and chat asking to change from “super chewer” to something different. They offered to, but never did. It’s way too expensive to get these pathetic toys that are nothing like their advertising.