BarkBox Reviews

We’ve had a single subscription to the Super Chewer box for years. I’ve got three 100lb doodles who all love to chew and are known to swallow things they shouldn’t, so we have to be careful. That said, I think this company is doing everything right. One box a month gives us enough treats and toys for all three dogs. It’s a great deal compared to what I’d spend at a pet store for the same. My dogs have never had a bad reaction to any of the treats and they always love them. It’s become a ritual in our house for the dogs to open the BarkBox when it arrives themselves. It’s basically puppy Christmas once a month.

A Rocky Start, but BarkBox Made It Right. As someone with over 25 years in animal welfare—ranging from veterinary technician and animal control officer to grooming, nutrition, and shelter medicine—everything in my life revolves around pets. I also run nonprofits that help our community’s animals, sell pet supplies, and even have a pet supply closet filled with high-quality items. Needless to say, I wasn’t exactly in need of a subscription box. But then I saw the doggy Crocs. I knew my pup would probably kick them off in two seconds, but I was curious—some dogs do manage to keep them on, and they can help protect paws from hot pavement in the summer. So I subscribed to BarkBox for three months, choosing the heavy chewer option… mostly just to get those Crocs.

I've been a subscriber for about a year. If ever there's an issue - my dog has an allergy to poultry, they made a change. I realized he was allergic to wheat, they made a change. I realized he really needed a Super Chewer box instead of the regular box because he was ripping the toys apart within the first 15 minutes, they refunded me for my last box and changed it to a Super Chewer box. Recently, he got a blockage, and subsequent surgery. Although we tried to watch him with his stuffy toys (not Bark Box) he appeared to swallow pieces of the fluff. After his surgery we realized he got the felt "leaves" from his Super Chewer toy, in addition to the fluff.

I am absolutely stunned reading some of these reviews. I have had nothing but great experiences with BarkBox. The treats have been loved by my pups along with the toys. My 2 older pups never destroyed their toys but my newest one loves to destroy. So I changed my order a bit so I get toys within toys. If Willow does rip it there is another toy inside. I've given boxes as gifts and everyone has enjoyed them and never a complaint. The customer service has been amazing. If I've had a problem, question or concern I send an email and it's answered in a timely fashion. I have accidently received 2 orders more then once and when I have spoken with them I have always been told not to return the extra box to share it or give to a pound. I have never had a problem with the quality of anything in the box. Would recommend this to anyone with a pup.

We have Alaskan Klee Kai pups. They are smaller dogs, but are known for de-squeaking the squeaker toys. We've gotten a lot of the toys from Chewys in the past, like the squirrel log and dino-volcano. The toys from Bark Box have lasted just as long if not longer than the other toys. This month it'll be our 4th month of barkbox and they haven't gotten a squeaker out of any of the bark-box toys yet. We accidentally got a 'tough chewer' toy as an add-on and let me tell you! I cut the felt to let the balls out since, after days of chewing and shaking it, there was no way they were opening it! The treats are great quality and even my picky eater chews them up.

Disappointed with the Quality of toys. One of my pups is in the emergency vet hospital due to the fact of the fabric on the toy tore off and ended up being eaten by my pup and adhered to her esophagus and ended up with pneumonia. They are just hoping that the infection hasn’t made it into her bloodstream to make her septic. We are waiting more results from her bloodwork and she has been on oxygen for over a day. She is critical! Just hope she makes it through.

Was intrigued by the ability to have 2 new toys and treats each month and signed up for the Super Chewer option. The first three shipments included toys that were either totally fabric or covered in fabric. As the goal is for our dog to not ingest cloth that she chews up, toys were not usable. Complained to BarkBox and after that, they sent the smallest and uninteresting toys, that were definitely not worth $35 a month! As others have stated, I wish I would have read reviews before starting up with this package.

I started with BarkBox in Jan or Feb of 2025. I had horrible trouble with the app and site. I couldn’t access my account in general for weeks. I’ve gotten my boxes every month and I love the idea but we have Super Chewer box and she does destroy most toys. Which I understand they will and not my complaint. Just added knowledge for those who believe that they say indestructible. But most frustrating part is dealing with customer service. I asked multiple times questions and they gave me around about answers. Seems shady to me.

After only two deliveries, I cancelled. The second delivery was supposed to contain extra items that I had purchased in addition to the monthly box. Despite repeated assurances, most of the extra items were missing. After a constant runaround from the reps at Bark, I was forced to deny all of the charges on my credit card. After that, BarkBox refunded a small amount of money, but I am still out almost $200 for items I never received. I decided to curate my own boxes from Chewy and Petco instead.

I had been a loyal bark box customer for over 4 years (2 subscriptions), over the past year the quality of customer service dropped significantly. They would charge the box at the first of the month without fail but would not ship the box until mid month or later. Some months we would not get a box and they'd already be charging the next one. Customer service on the phone was no help and if you cancelled the membership you still had to continue until the term ended. It just wouldn't renew. That was their version of cancellation.