BarkBox

I have a small Chinese Crested Chihuahua and he loves the treats, although the toys are not made sturdy enough. The biggest issue I have is I canceled in advance and they still charged my account! I want a full refund or next stop will be the BBB. If I receive any further boxes they will be returned. The meaning of a canceled subscription is no further payments will be made. Make this right and refund my money please!

Like several corporate replies to others' reviews, I also have been informed by corporate that a "hiccup in the warehouse" is delaying August orders. Zero information was provided by the company up front to explain this problem. I attempted a chat with customer service last week only to discover that there is no chat. I had to leave a message, which wasn't returned. Then I emailed customer service about an ETA. That prompted a corporate reply with the as-now-standard "hiccup in the warehouse" explanation. I was told our August box is "still on the way." That doesn't answer my ETA question.

The day our BarkBox arrives is the BEST DAY OF THE MONTH! I love BarkBox more than my dogs possibly! The quality of the treats and toys is impossible to top and the creativity in each box is top notch! Great job BarkBox! Keep it coming! Keep being amazing!

Not so happy with this company. It is already August and have not received my July box yet. When I try to check online, it just says, "Information not available yet." Talked to the rep and she said there have been some delays with getting boxes out due to a warehouse move, and while I understand the delay (I guess?), being proactive and communicating this information to customers would go a long way to avoid frustration. They did offer to make the August box free, which is nice, but as of now, my August box will be delivered before the July box. Makes no sense. It's a bummer. I was excited, but I'm not trusting that future orders will be timely.

I purchased a six month order, all prepaid. The only reason I did order was there was a special going on that the first box would be doubled. After a few days the tracking hadn't updated so I chatted with them, and "it will be going out in the next day or two." Two weeks later and NOTHING has shipped. They keep offering me free boxes, but I can't seem to get the initial one that I paid for. A few days ago, a different lady said no you should have gotten it by now I will send a replacement. I thought ok great finally! HAHAHAHA Jokes on me!!! I received an email saying that my replacement was no longer available, but they would be happy to give me a free box at the end of my subscription. I am beyond frustrated, and fed up. I've asked to cancel my subscription, but they keep saying give it a little while. I just want my money back. I can go to the store and buy my babies toys...

I have been using BarkBox for over a year now. And even as I write this and was speaking aloud my dog sat straight up and looked at me when he heard the words BarkBox! It has become a phrase in my house to get the pups to come or do as I say by simply saying those two wonderful words BARKBOX! I have two dachshunds that absolutely love their toys every month, and have even learned when each month to start expecting them and literally watching out the window! But my babies aren't the only ones in love with this company... Over the past year I have found the BarkBox employees to be by far the most kind caring and helpful of any company I have ever dealt with. I have never done one of these reviews before but I created an account for just this company. Greatness like this should be acknowledged!

This company is one I truly support. Their boxes are good value. All their items are high quality and unique. Saves me a trip to the store every month for new toys and the treats are a bonus. I would say if you are on the edge, try it out. If anything the customer service has never given me an issue and are always friendly.

Meme is receiving TWO BarkBoxes. Had not received May box. Saw I had a 12 month subscription. Had an offer for a subscription with bonus toy. Two days later, I received late box, then a couple days new box was here. In June, I got 2 boxes (a few days late). July, they are on schedule, but I'm still getting 2. I only need 1. Thank you.

Both my dogs enjoy the treats and toys they receive monthly. Customer Service is over the top fantastic! Always concerned that the dogs are enjoying their monthly surprises. One of my dogs have allergies, and the box is designed around her allergy. They also offer more durable toys for the heavy chewers - like mine! :)

Every month the box comes and I am literally clobbered by my pups in anticipation. I’m pretty sure the themes are more exciting for me but helps me stay engaged and as excited as they are. It’s a 5 star experience for them but I only gave four stars Because the toys are often too big for little Milo and he will only play with them for a little bit but since he can’t escape with them fast enough cuz of their size the bigger dogs take them. The treats are always a big hit but I won’t give them the bully stick or hard treat because it’s often so hard I can’t even break it and I’m afraid one of them might choke on it so I stay on the cautious side and throw that one away. The last 3 or 4 months I’ve had to do this. Otherwise I love this monthly fun time with my little ones!!

Blizzard is a deaf Goldendoodle who hears with his heart. He always looks forward to his BarkBox and we hold up his toys up so he can look at each one them before making his choice of the one he wants first. He also loves the treats too!

I love coming home and seeing the BarkBox on my porch. My dog, Duke, also loves it when he sees me bring it inside. It's the highlight of the month for Duke. He'll stare at it, because he knows what it is, even though he can't open it. He loves all the toys, and all the treats that he receives. I have not received a treat bag yet that he wouldn't eat. And the customer service is the best on the planet. I'm very happy with being a BarkBox customer!

I have three vizslas--9-year-old Zoltan, 6-year-old Judit, and 5-month-old Sophia. When that box arrives it's like Christmas for them! They get very excited and always have fun "opening" their package to dig into those fun toys and tasty treats! The themes are always clever and the toys are well-made to withstand their aggressive play. I appreciate the variety of treats included, and am impressed with the quality of ingredients. Thank you for providing my vizslas with quality toys and treats that bring so much happiness to our home--I love spoiling them every month! PLEASE keep up the great products and service!

I really love the BarkBoxes that come to the door. It really has good treats and cute toys for our fur babies. There is two things I would change. 1. Months with holidays given the option to choose holiday toys or regular. Like Christmas, Thanksgiving, Easter, 4th of July... etc. I would choose the holiday every time. 2. On the birthday months, you sent out a email asking about the birthday cake treat. I wished it would have arrived before the birthday, instead of 5 days later. It was disappointing.

When I first signed up for BarkBox, I was an excited first-time puppy owner. I loved my dog and I wanted to give him the best of the best, and BarkBox was an excellent way to do that. I love knowing that I'm giving my dog top quality treats, and I never have to worry about running out because I get two bags each month. Being a first time dog owner, I also didn't realize how valuable the auto ship toys would be! While my dog doesn't usually tear through toys, he will rip holes in them to get squeakers out or chew a hole in them. I never have to worry about replacing toys because I know he'll be getting another BarkBox soon.

The theme each month is so much fun and creative! The toys are so cute and the snacks are ALWAYS a hit! I have thoroughly enjoyed getting this every month for my fur babies. The customer service is excellent as well!

I have been subscribing to BarkBox for about a year after we got our new puppy and we couldn't be happier! Every month we receive the best treats and toys and Jerry is always so excited! Additionally, I love how they reach out about your experience and what works and what isn't. I also appreciate the options to add, upgrade or change items based on your dog's needs/wants, This has been a great experience for us and our pup and we don't have to leave the house! It's like Christmas once a month for our pup! :)

My 30-pound mutt, Bernie Sanders, LOVES his monthly BarkBox. So do I. The treats are wonderful and plentiful, so much so that we often share at doggy daycare. I know the treats are made in the USA. I wish the toys were as well.

We enjoy our monthly BarkBox. They always include fun and unique themes. The best part of this company is the excellent customer service. They make you feel very important and resolve any issue promptly. I recommend them to all of my friends and family.

Jack and I get very excited every time we get a new BarkBox. We like to see what the monthly theme is and then we like to sample the treats and sniff our new toys. We sometimes take pictures with props or write fairy tales about our current box. Thanks for the barking good times!!!

My C/S rep was nice and answered my question, but I was not happy with the answer. When we started, referred friends got a free box and we received a free box. That has changed and we were not notified. I referred a friend and they did not get a free box so they did not sign up. It made me look foolish. If I would have known I would have referred them, but not told them they would get a free first box.

Angel looks forward to her BarkBox each month and so do we! Anytime we receive a package in the mail now she thinks it's for her. She always loves the toys and the treats (especially the chews!) and anytime we have an issue, the BarkBox team is ready and willing to make it right. Thank you, BarkBox for giving Angel something to look forward to.

My Mastiff, Thor, and his pitbull sister, Brinley, anxiously await their monthly BarkBox as soon as I tell them it's been shipped. The treats are nutritious, I use some of them in my puppy training classes. Thor commandeers the toys but gradually lets his sister play with them. Most of them hold up very well, lasting for several months. For a heavy chewer like mine, this is a testament to their quality.

SALEM LOVES HER BARK BOXES THAT COME EVERY MONTH. She like all her toys and treats. Now that she has been upgraded to the super chewer everything is so much better. When she see her box she is so excited. We open and she picks out what toy she wants first then she will not get another for about a week. Keep up the good work.

Great customer service. My dog is so excited to see her box arrive every month. Product quality is great. I don't have to worry about any pieces coming off the toys that may become a hazard. She has skin allergies so I love that all the snack are safe for her to eat.

My dogs love the toys and the treats. Great value and the treats are all natural - no chemically treated rawhides. Very good quality and the themed boxes are so fun. I have 4 dogs and we get a box with 3 toys, one large chew treat and then usually 2 pouches of treats. I’ve even received recipes for treats to make at home.

One more plus - many of the toys contain toys within toys. For example - if they chew through the exterior then there is a tough chew ball underneath.

Remy and I have thoroughly enjoyed our subscription to BarkBox. When the products didn’t quite fit Remy’s wants/needs, the staff at BarkBox didn’t hesitate for a moment to help customize Remy’s box for her. If there was ever a mistake, they were already fixing it before I even noticed. Lastly, they even sent Remy a cake and party hat for her birthday that actually arrived ON her birthday! It was amazing and truly shows just how much they care about making their customers (with and without tails) happy!

I always tell people but they mostly don't like cost. If there was a fee sample box to show them. Also most my friends have 3 or four dogs so one box is not enough, I like it because even though I have a big dog l don't want to stuff home with treats. I like healthy ingredients.

My dogs absolutely love BarkBox! My older dog knows the box now and just goes nuts when it is brought in the house. We have decided to leave it out in the garage until we are ready to have him "totally distracted" for a while. His little sister stands there for anything that comes flying her way and grabs it and runs!! It is too cute!! I have to say that BarkBox is really enjoyment for the whole family as their Mom and Dad, my husband and I, love watching the dogs playing with the toys and playing tug with each other. The majority of the time they love the treats that come and I just cannot say how nice everyone at BarkBox has been.

The customer service is wonderful! Dimitri has a bad reaction to pig ears, and after I let them know not to send any more, they were so kind about it, they sent a replacement chew! They really do pay attention to my dog’s needs.