BarkBox Reviews

I ordered BarkBox for my dog as he was quite a chewer. I started with the regular box and after one month switched to the super chewer. Duke and Siri somehow know when it’s their box in the mail. There are very durable balls inside of a cloth character design monthly. The cloth part is gone within the day but those are their favorite balls. The other toy is more of a plastic toy they like but nothing compared to the balls. Having the BarkBox delivered monthly helps me spend less money on toys when I’m out and about and I know the toys through bark box will be durable and long lasting. Each box comes with treats but man do my dogs love the cheesy peasy!!

I contacted Bark Box's team, and explained to them that I have a service dog in training and would they be willing to donate some toys to us. Normally they donate to organizations, but they made a exception for us and sent us some toys. We reached back out and asked if they would send us some crocs because we can't work during the day due to the ground being too hot. Their customer service was above and beyond. They always responded within an hour no matter what time of the day it was. They complimented my dogs, sent photos of their own dogs, and went above and beyond. Their team is absolutely amazing. We ended up receiving 7 toys, 4 bags of dog treats, and 2 dog treats. My dogs are thrilled and their toys are super tough and long lasting.

We’ve had a single subscription to the Super Chewer box for years. I’ve got three 100lb doodles who all love to chew and are known to swallow things they shouldn’t, so we have to be careful. That said, I think this company is doing everything right. One box a month gives us enough treats and toys for all three dogs. It’s a great deal compared to what I’d spend at a pet store for the same. My dogs have never had a bad reaction to any of the treats and they always love them. It’s become a ritual in our house for the dogs to open the BarkBox when it arrives themselves. It’s basically puppy Christmas once a month.

A Rocky Start, but BarkBox Made It Right. As someone with over 25 years in animal welfare—ranging from veterinary technician and animal control officer to grooming, nutrition, and shelter medicine—everything in my life revolves around pets. I also run nonprofits that help our community’s animals, sell pet supplies, and even have a pet supply closet filled with high-quality items. Needless to say, I wasn’t exactly in need of a subscription box. But then I saw the doggy Crocs. I knew my pup would probably kick them off in two seconds, but I was curious—some dogs do manage to keep them on, and they can help protect paws from hot pavement in the summer. So I subscribed to BarkBox for three months, choosing the heavy chewer option… mostly just to get those Crocs.

I've been a subscriber for about a year. If ever there's an issue - my dog has an allergy to poultry, they made a change. I realized he was allergic to wheat, they made a change. I realized he really needed a Super Chewer box instead of the regular box because he was ripping the toys apart within the first 15 minutes, they refunded me for my last box and changed it to a Super Chewer box. Recently, he got a blockage, and subsequent surgery. Although we tried to watch him with his stuffy toys (not Bark Box) he appeared to swallow pieces of the fluff. After his surgery we realized he got the felt "leaves" from his Super Chewer toy, in addition to the fluff.

Initially, the first few boxes, I thought were great. Then the toys were just slightly different versions of the same toy and I wanted to cancel. It took me probably 30 minutes to cancel and there was a lot of pushback that I had to wait until the end of the subscription period. I kept pushing back on that and finally was able to cancel but not until one more shipment came which they said was "in process" but didn't arrive until well after the chat exchange. That turned me off of the whole BarkBox experience.

Expensive, poor shipping and really small treat packs. Never arrives on time if at all. Spoke with their customer service about my package not showing up and I was done, cancel me. Reimburse me. They take our money so quickly but I have to wait 5-7 days. I am so done!

I signed up for a 12 month super Chewer box for my pup's Birthday, which came with a free cuddler bed. The bed arrived, my dog HATES it, the box with toys/ treats has never arrived. After multiple exchanges with customer service I am told the box is lost. Also told absolutely no way to cancel the subscription even though they have failed to fulfill the order. Only option was to downsize the package from 2 toys and treats monthly to 1 treat and toy every other month.

Do not sign up- they will auto renew your plan. I signed up for a 6 month plan and should have to disable auto renewal. They lost a customer forever. In addition, these toys are not suitable for larger dogs. It's $40 for less than 15 minutes until the toys are destroyed.

Just don’t. After years of interest, I finally decided to try a Barkbox subscription at Christmas not knowing the trouble I had just signed up for- all for treats and toys my dogs had no interest in. Logged in to account to find out it is a major hassle with no self-serve options to immediately cancel. We were locked in for 11 month “commitment” and could cancel only after that was over. Forced to resolve by chatting with rep who re-emphasized honoring my “commitment period”. Not having that!