BarkBox

I have tried to cancel my subscription three times and my credit card is still being charged. I had to cancel my credit card to stop these charges. I was going to reach out to the Attorney General of Barkbox's home state, and then I saw it was lawless NY. No one prosecutes any crimes like this in New York anymore, I'm on my own.

The quality of the toys is top notch. The price is definitely a good deal, especially since many toys have another inside for those that like to tear them up. The themes are so fun, you'll look forward to it as much as your dog. Customer service is exceptional! I've been a customer for almost two years and it has been a positive experience in every way. Once, a toy was torn apart (new Pittie pup) in 20 minutes. They replaced it for free. The treats are great quality...and I am very particular about what I feed my dogs. Yes, there may be something extra when you sign up that ends after the first year. It is up to you to read before hand. Or, ask later if you notice a change. Customer service thru text or email is very fast and friendly. I have never been disappointed in any way.

Barkbox is unfortunately one of the several subscription services that attempts to bring in new users through discounts then makes cancelling your account near impossible. The toys are poor quality and durability and once you realize this and try to cancel your subscription, they are intentionally deceptive about "updating your subscription" instead of allowing you to stop future payments. Bad experience all around.

BarkBox traps you in joining by offering a free extra for first timers. Which seems to be the trend with subscription services. I realized signing up I had to participate for 6 months. I was renewed for another 6 months, and you cannot get out of it. The toys are the same, my dog at this point destroys them in 30 minutes so it’s not worth it for me. I have had shipping problems and delays. Two of my boxes we received weren’t the themes of the month, that was disappointing. The biggest disappointment with this company is they take your money out at the beginning of the month and you don’t get your items until the 17th of the month. The company will make things right when needed, I personally will just go to the pet stores to purchase items for my dog.

I feel like the subscription is misleading. I bought what I thought was a one time box, later to find out I am on for a year. 90% of the treats we get we give away because our dog won’t touch them. The toys are ok but we get some that’s way too big for our Morkie. Seems a company trying to make its way with superior customer service would take into account when someone wants to cancel. Not Barkbox. Then you need to manually change your subscription which in my case was to cancel it, so it don’t auto renew. I get auto renewing but that should be a customer choice, not a default. Again we come back to customer service. So clearly they are out for the dollar not the reputation as a great company. Once my year is up I’m out and will never use a box subscription for my pet again. If they need treats we have a Walmart.

My dog Max passed away two weeks ago and I contacted BarkBox to cancel their product. They immediately gave me a refund for my last box with Max without me asking for it. It was just a nice gesture. They also sent me sympathy cards with an artist who drew Max for me. They just simply asked to email a picture of Max and to my surprise, the artist drew him. They even followed up to ask if I was ok. Max loved his BarkBox so much that I decided to keep sending to my son's dog. Thank you Barkbox, companies like you are difficult to find.

BarkBox provides a great product for dogs and horrible customer service for humans. There have been several occasions on which the shipment of a box has been delayed or missed entirely. When contacting customer service, one needs to be prepared for at least an hour, long wait and chat. On one occasion, I was promised a replacement box, which never arrived. Upon contacting customer service a second time I was informed that my contract would be extended by a month to compensate for the missing shipment. That also did not occur. Today, I reached Edwin at customer service, who attempted to suggest that I had received a replacement box. Unfortunately, He suggested that one of the boxes that was part of my regular annual subscription had constitute a replacement box. Simply untrue. Again, the boxes are great for dogs. From a different perspective, the customer service is for the dogs.

I had the Bark Box for a year, and after the year was up, I cancelled my subscription, twice. They keep sending me boxes even though I had cancelled them. After the first time I cancelled and they sent another box, I emailed them telling them that I had cancelled. I went in and cancelled them again, only to get another email today saying they were sending me another box. They do not understand what the words "Cancel My Subscription" means.

So I ordered a 1-time Bark box as a gift for my daughter's two dogs and I wanted the Christmas Barkbox and that's the one I had ordered. Well, when she received it, it was Thanksgiving and I was not happy so I decided to chat with company and they said they would exchange it but it wouldn't be available till the 25th of Dec and this was a Christmas gift, this is bad business. Then when you look at email confirmation to confirm that I did order Christmas box it was not specific. I will definitely not be ordering again or referring to anyone.

I got a 6 month subscription to BarkBox and failed to stop the autorenewal. Now I'm stuck paying $20/month for 6 more months on a product I don't want. I've asked if the company will reconsider their policy and all I get is a "Sucks to be you. Keep paying until your sentence is up." Do NOT get sucked into this scam.