BarkBox Reviews

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About BarkBox

Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!

Pros
  • Options for dogs with allergies
  • High-quality ingredients
  • Customized to your dog’s size
Cons
  • Subscriptions renew automatically

Featured Reviews

Chicago, IL
Verified purchase
Mabel our pup loves her BarkBox. She always knows when a package is for her and gets so excited when she sees it! We love the variety of treats as well as the “allergy” option to ...

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Salem, IL
Verified purchase
My dog absolutely loves all of the treats they send out. I’ve been having trouble with her breaking all of the toys however I just spoke with a representative [and] they are also ...

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What is BarkBox, and how does it work?

BarkBox is a monthly toy and treat subscription box for your dog. You can purchase a 12-month, six-month or month-to-month subscription plan, and BarkBox delivers a new box straight to your door each month.

When you set up your subscription, you have an opportunity to let the company know your dog's size so you receive correctly sized toys. You can also alert BarkBox to any allergies your dog has to ensure the company sends appropriate treats.

What comes in a BarkBox?

Each BarkBox includes two toys, two bags of treats and one chew. You can add an extra toy to your box for $9 more each month. BarkBoxes are centered on a new theme each month — past themes include Chewrassic Bark, New York City, an ’80s-themed Throwback Thursday box and a Grinch-themed Christmas box.

barkbox

BarkBox toys: BarkBox's in-house designers plan out its line of brand-exclusive toys. The toys may include stuffing, squeakers or crinkle material.

BarkBox treats: BarkBox develops and makes its treats and chews in the U.S. with high-quality ingredients. You can customize your box to exclude any ingredients your pup may be allergic to, like chicken, turkey or beef.

How much is BarkBox?

BarkBox subscriptions start at $22 a month, but the price varies depending on the length of the contract. Your dog’s size does not affect BarkBox’s prices.

SubscriptionMonthly Price
12-month$23
6-month$26
Month-to-month$35

BarkBox FAQ

Is there a toys-only BarkBox?

BarkBox does offer all-toys and all-treats boxes. You have the option to completely tailor your box to whatever best fits your pup.

What is Super Chewer by BarkBox?

Super Chewer is a monthly subscription box for dogs who are tough on toys. Just like the original BarkBox, each box contains a mix of toys and treats, but each toy is designed for dogs with heavy chewing tendencies. Super Chewer subscriptions are slightly more expensive than standard BarkBox subscriptions.

Are BarkBox treats OK for dogs with allergies?

At sign-up, you can indicate if your dog has a common food allergy, like chicken, turkey or beef. If your dog has a less common allergy, you can contact BarkBox to ask about creating a custom box.

How do I cancel BarkBox?

If you sign up for a multiple-month subscription plan, you are unable to cancel early. However, you can turn off auto-renewal at any time and your boxes will be canceled after your current subscription plan has ended.

Is BarkBox worth it?

If you regularly spend money on treats and toys for your dog, we think BarkBox is worth it. The subscription plan ensures your beloved pet gets a new batch of toys each month and makes it simple for you by delivering the goodies straight to your door. The cost of the box is less than the value of the items, so BarkBox helps you save money and time on toys and treats.

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BarkBox Reviews

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    How do I know I can trust these reviews about BarkBox?
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    Page 1 Reviews 0 - 5
    Verified purchase
    Customer Service

    Reviewed June 29, 2025

    We’ve had a single subscription to the Super Chewer box for years. I’ve got three 100lb doodles who all love to chew and are known to swallow things they shouldn’t, so we have to be careful. That said, I think this company is doing everything right. One box a month gives us enough treats and toys for all three dogs. It’s a great deal compared to what I’d spend at a pet store for the same. My dogs have never had a bad reaction to any of the treats and they always love them. It’s become a ritual in our house for the dogs to open the BarkBox when it arrives themselves. It’s basically puppy Christmas once a month.

    The fabric-covered toys usually last a few weeks, and when we start to see a tear forming, we just cut off the fabric and let the dogs play with the rubber toy inside. That way there’s no risk of swallowing anything they shouldn’t. The toys last for years of heavy use. On the rare occasion we’ve gotten a toy that didn’t work for us or wasn't up to the quality we expect, customer service was quick to ask what kind we preferred and sent a double replacement. When I updated our address and the next box didn’t make it to our new place, they not only refunded us but also sent two new boxes to make up for it. This is a solid company in a world full of junk. They care about their products and their customers.

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    Customer ServiceStaffProcess

    Reviewed May 30, 2025

    A Rocky Start, but BarkBox Made It Right. As someone with over 25 years in animal welfare—ranging from veterinary technician and animal control officer to grooming, nutrition, and shelter medicine—everything in my life revolves around pets. I also run nonprofits that help our community’s animals, sell pet supplies, and even have a pet supply closet filled with high-quality items. Needless to say, I wasn’t exactly in need of a subscription box. But then I saw the doggy Crocs. I knew my pup would probably kick them off in two seconds, but I was curious—some dogs do manage to keep them on, and they can help protect paws from hot pavement in the summer. So I subscribed to BarkBox for three months, choosing the heavy chewer option… mostly just to get those Crocs.

    Unfortunately, the pair I received was the wrong size. That might’ve been my error, but either way, I reached out to customer service hoping to exchange them. That’s when things went downhill. Not only was I initially told no, but when I opened the box, I also found a toy that raised major red flags—the hard plastic Koi fish.

    As a vet tech, I’ve seen far too many cracked or broken teeth from rock-hard toys like that. If you can’t press your thumbnail into it, it’s too hard for your dog’s mouth. I explained my concerns—both about the toy and the Crocs—and asked to return or exchange the items. I even offered to donate the wrong-size Crocs to our supply closet and toss the toy (I would never pass something unsafe on to another pet). But after a quick, vague response, I didn’t hear back for weeks.

    Then today, unexpectedly, a box arrived at my door: the correct size Crocs and two toys to replace the Koi fish. I was genuinely surprised—and grateful. I even asked if they wanted the originals back, and they said to donate them. That gesture meant a lot. It showed they were listening, especially about the safety concern. Whether they ultimately remove the toy or not, I appreciate that they acknowledged it.

    Now, did it need to be this difficult to reach a resolution? No. The process should have been easier and more responsive from the start. But they did make it right—and that matters. The rest of the box was great: high-quality treats (no poultry, just as I requested) and sturdy toys. My dog? She promptly kicked off the Crocs. All that fuss for nothing! But they’ll go to someone who needs them. So, I’m giving BarkBox four stars. There’s room for improvement in customer service, but in the end, they exceeded my expectations—and most importantly, took pet safety concerns seriously.

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      Customer ServiceStaff

      Reviewed May 29, 2025

      I've been a subscriber for about a year. If ever there's an issue - my dog has an allergy to poultry, they made a change. I realized he was allergic to wheat, they made a change. I realized he really needed a Super Chewer box instead of the regular box because he was ripping the toys apart within the first 15 minutes, they refunded me for my last box and changed it to a Super Chewer box. Recently, he got a blockage, and subsequent surgery. Although we tried to watch him with his stuffy toys (not Bark Box) he appeared to swallow pieces of the fluff. After his surgery we realized he got the felt "leaves" from his Super Chewer toy, in addition to the fluff.

      When I responded to a survey that I love Bark Box, I just wish he didn't get any fabric coverings or accents on the super chewer toys, I received a personalized email from leadership and a credit on my last box. Frida was very kind and empathetic, and assured me that they'd make sure we didn't get anything fabric in his boxes going forward. That kind of service isn't the usual anymore, it seems. For that, I will keep my subscription, and recommend to all of my pet parent friends.

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      Customer Service

      Reviewed Feb. 3, 2025

      I am absolutely stunned reading some of these reviews. I have had nothing but great experiences with BarkBox. The treats have been loved by my pups along with the toys. My 2 older pups never destroyed their toys but my newest one loves to destroy. So I changed my order a bit so I get toys within toys. If Willow does rip it there is another toy inside. I've given boxes as gifts and everyone has enjoyed them and never a complaint. The customer service has been amazing. If I've had a problem, question or concern I send an email and it's answered in a timely fashion. I have accidently received 2 orders more then once and when I have spoken with them I have always been told not to return the extra box to share it or give to a pound. I have never had a problem with the quality of anything in the box. Would recommend this to anyone with a pup.

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      PriceOnline & AppEase of Use

      Reviewed Dec. 20, 2024

      We have Alaskan Klee Kai pups. They are smaller dogs, but are known for de-squeaking the squeaker toys. We've gotten a lot of the toys from Chewys in the past, like the squirrel log and dino-volcano. The toys from Bark Box have lasted just as long if not longer than the other toys. This month it'll be our 4th month of barkbox and they haven't gotten a squeaker out of any of the bark-box toys yet. We accidentally got a 'tough chewer' toy as an add-on and let me tell you! I cut the felt to let the balls out since, after days of chewing and shaking it, there was no way they were opening it! The treats are great quality and even my picky eater chews them up.

      Now onto some of the downsides and why I gave them 4 stars instead of 5. Their shipping information leaves a lot to be desired. Their website isn't easy to navigate to find shipping information if you have multiple things shipping simultaneously. There is no way to see past orders shipped. You won't know when during the month your box will arrive. They tend to do holiday themes but your box will likely arrive after the holiday. Why give me a turkey box Nov 28th?

      I seem to get the monthly boxes towards the end of the month. I got the Halloween box 2 days before Halloween. Okay, but playing with Halloween items for several weeks would be great. Everything feels after the fact. I paid for 6 months upfront and got an introductory box for a lower price. The billing is confusing because when you sign up for 6 months, you're signing up for 7 - your introductory box plus an additional 6 months. My pups love the bark box and get excited when I start opening a box in front of them now! I will for sure be renewing.

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      Staff

      Reviewed June 16, 2025

      Disappointed with the Quality of toys. One of my pups is in the emergency vet hospital due to the fact of the fabric on the toy tore off and ended up being eaten by my pup and adhered to her esophagus and ended up with pneumonia. They are just hoping that the infection hasn’t made it into her bloodstream to make her septic. We are waiting more results from her bloodwork and she has been on oxygen for over a day. She is critical! Just hope she makes it through.

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      Coverage

      Reviewed June 15, 2025

      Was intrigued by the ability to have 2 new toys and treats each month and signed up for the Super Chewer option. The first three shipments included toys that were either totally fabric or covered in fabric. As the goal is for our dog to not ingest cloth that she chews up, toys were not usable. Complained to BarkBox and after that, they sent the smallest and uninteresting toys, that were definitely not worth $35 a month! As others have stated, I wish I would have read reviews before starting up with this package.

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      Customer ServiceOnline & App

      Reviewed June 13, 2025

      I started with BarkBox in Jan or Feb of 2025. I had horrible trouble with the app and site. I couldn’t access my account in general for weeks. I’ve gotten my boxes every month and I love the idea but we have Super Chewer box and she does destroy most toys. Which I understand they will and not my complaint. Just added knowledge for those who believe that they say indestructible. But most frustrating part is dealing with customer service. I asked multiple times questions and they gave me around about answers. Seems shady to me.

      I should be able to sign into my account and see and change all information about me and my dog. And I was told I can’t access that. I don’t feel comfortable giving my money to a business that hides my information and makes it more of a pain to have to go try to talk to customer service and then they give roundabout answers and when I said I was canceling then they said, "Well, you can’t access online now." Ok well, they just lost my business and I will definitely encourage everyone not to subscribe.

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      Staff

      Reviewed June 13, 2025

      After only two deliveries, I cancelled. The second delivery was supposed to contain extra items that I had purchased in addition to the monthly box. Despite repeated assurances, most of the extra items were missing. After a constant runaround from the reps at Bark, I was forced to deny all of the charges on my credit card. After that, BarkBox refunded a small amount of money, but I am still out almost $200 for items I never received. I decided to curate my own boxes from Chewy and Petco instead.

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      Customer ServicePrice

      Reviewed June 12, 2025

      I had been a loyal bark box customer for over 4 years (2 subscriptions), over the past year the quality of customer service dropped significantly. They would charge the box at the first of the month without fail but would not ship the box until mid month or later. Some months we would not get a box and they'd already be charging the next one. Customer service on the phone was no help and if you cancelled the membership you still had to continue until the term ended. It just wouldn't renew. That was their version of cancellation.

      The treat variety was also lacking as they would send the same thing over and over like the cheese treats and baked stuff that my dogs didn't care for. Called and asked if they could not send me baked treats as my pups did not like the ones they were sending. They told me that it was not possible and they could only cater to allergies. I had to wait 6 months to be completely out of the shackles because they do not believe in account cancellation.

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      BarkBox Company Information

      Company Name:
      BarkBox
      Website:
      barkbox.com