BarkBox

My dog Max passed away two weeks ago and I contacted BarkBox to cancel their product. They immediately gave me a refund for my last box with Max without me asking for it. It was just a nice gesture. They also sent me sympathy cards with an artist who drew Max for me. They just simply asked to email a picture of Max and to my surprise, the artist drew him. They even followed up to ask if I was ok. Max loved his BarkBox so much that I decided to keep sending to my son's dog. Thank you Barkbox, companies like you are difficult to find.

BarkBox provides a great product for dogs and horrible customer service for humans. There have been several occasions on which the shipment of a box has been delayed or missed entirely. When contacting customer service, one needs to be prepared for at least an hour, long wait and chat. On one occasion, I was promised a replacement box, which never arrived. Upon contacting customer service a second time I was informed that my contract would be extended by a month to compensate for the missing shipment. That also did not occur. Today, I reached Edwin at customer service, who attempted to suggest that I had received a replacement box. Unfortunately, He suggested that one of the boxes that was part of my regular annual subscription had constitute a replacement box. Simply untrue. Again, the boxes are great for dogs. From a different perspective, the customer service is for the dogs.

I had the Bark Box for a year, and after the year was up, I cancelled my subscription, twice. They keep sending me boxes even though I had cancelled them. After the first time I cancelled and they sent another box, I emailed them telling them that I had cancelled. I went in and cancelled them again, only to get another email today saying they were sending me another box. They do not understand what the words "Cancel My Subscription" means.

So I ordered a 1-time Bark box as a gift for my daughter's two dogs and I wanted the Christmas Barkbox and that's the one I had ordered. Well, when she received it, it was Thanksgiving and I was not happy so I decided to chat with company and they said they would exchange it but it wouldn't be available till the 25th of Dec and this was a Christmas gift, this is bad business. Then when you look at email confirmation to confirm that I did order Christmas box it was not specific. I will definitely not be ordering again or referring to anyone.

I got a 6 month subscription to BarkBox and failed to stop the autorenewal. Now I'm stuck paying $20/month for 6 more months on a product I don't want. I've asked if the company will reconsider their policy and all I get is a "Sucks to be you. Keep paying until your sentence is up." Do NOT get sucked into this scam.

I recently purchased a BarkBox subscription for my pups. After filling out the information, my first box was promptly delivered. I clearly did not mark any products with meat, only plants. Pork treats were sent in my box. While the toys were cute, they didn't last over a day. This is a monthly subscription, so I immediately canceled auto renew. The next box came with in 9 days, not 30 days, so charged again. This box had even poorer quality toys and again, food I cannot feed to my dogs. The toys fall apart so quickly, they are actually a danger to my dogs with the big plastic squeakers and all of the fuzz. At this point, it's a complete waste of money. So disappointed and so disappointed with the dog trainers that recommend their products.

This company makes it next to impossible to cancel a subscription. I specifically requested immediate cancellation last month when they charged my credit card with an automatic annual renewal without even letting me know that my subscription was ending or giving me the option to extend it or cancel it. They claimed at that time they would have to charge me for the July box since it had already been delivered. OK, fine I said, but clearly stated in writing via email on 7/28 that I wanted them to immediately cancel the subscription. Several of their customer service reps tried to convince me to choose a different service, but again, after a string of emails, I clearly asked them to immediately cancel the subscription. Imagine my shock when I received yet another BarkBox yesterday.

I canceled my subscription because I’m inundated with product, and that I noticed that I had another box being shipped to me. So I went onto my account and saw that I would have a additional boxes coming. I messaged their customer service to try to get this canceled and they said that although I was being billed monthly I was part of the 12 month subscription plan. They were able to adjust me to an every other month option but could not full on cancel. I asked them to escalate this to leadership to please adjust me to the monthly plan, since that was what I thought I was on, and then get me canceled. I told them that they are wasting their product and my money as I am now giving away most of what comes to my house. Then their online help service stopped talking to me.

I would not recommend Bark Box to anyone. They never sent me the sign up promotional gift, which was supposed to be a dog bed. Then when I was signing up, it said that I would receive a discount if I paid for the full year rather than month to month. But what they didn't tell me is that the first month was at full price, so basically the discount was nonexistent. But the biggest complaint is that the toys are not durable at all. Virtually every month, my dog chews through the toys within minutes. When I complained, they tried to get me to sign up for a "super chewer" subscription at a much higher cost. Please save your money and do not give this company your business.

Bought a one time box for my dog and not even 2 weeks later I was charged for a new box. I never signed up for a monthly subscription, yet my account said I was scheduled to buy 2 more boxes. When I went to my account, they automatically signed me up for renewals. Worst of all, I was told they don't offer any refunds or returns. So they basically took my money and they don't offer any help.