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BarkBox Reviews

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About BarkBox

Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!

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Pros
  • Options for dogs with allergies
  • High-quality ingredients
  • Customized to your dog’s size
Cons
  • Subscriptions renew automatically

BarkBox Reviews

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    Page 4 Reviews 230 - 380
    Customer ServicePriceRefunds & Payouts

    Reviewed Feb. 10, 2021

    Many reviews here address the December shipping disaster. It took me almost two months to get a BarkShop order with shoddy tracking (it was all the shipping partner's fault). BarkShop refunded me immediately which was nice! Then when the package arrived, it was missing the key item (the rest I added on for free shipping). They did give me a complimentary BarkBox to try out in that package though. I worked with customer service over live chat to get the toy sent to me without a shipping charge. I did take a bit to pry it out of them but not every company would do that! The second order arrived in a much more timely fashion which tells me the previous situation was a COVID/Holiday season fluke. All of the toys are of high quality and I'm very happy with them. The experience was a mixed bag but I'd have no problem ordering from BarkBox/Shop again.

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    Contract & TermsPriceRefunds & PayoutsBilling

    Reviewed Jan. 10, 2021

    Stay away from BarkBox! I ordered a 5 or 6 month gift subscription for my nephew and his wife's pups. They had my credit card on file and charged me for 13 months. What started out as a $149.99 a month subscription ended up at $199.99 a month for 7 additional months. They did refund the final month when I realized what they were doing. Bad Dogs!

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    BarkBox
    Response from BarkBox

    Hi Edward. Thank you so much for taking time to share your feedback. We want to sincerely apologize for the frustration caused the auto renewal of the plan you gifted to your family. It certainly was not our intention to catch you off guard with that charge but we do understand the concern this has caused. We want to ensure this is cleared up and resolved for you as soon as possible. Please be on the look out for a direct message from our team!

    Avary increased rating by 3 stars.
    Contract & TermsPricePunctuality & SpeedStaffValue
    After a positive interaction with BarkBox, Avary increased their star rating on Jan. 16, 2021.

    Updated review: Jan. 16, 2021

    I contacted customer service and they responded within a couple of days and took care of my problem which I really appreciate. I wasn’t expecting that at all. As long as they work with their customers in this way, I think they have a great thing going. Many dogs seem to enjoy the treats and toys, in fact I saw a couple of boxes a friend of mine got so I tried it, but my pit bulls are just really finicky. Thank you for your help and support BarkBox!

    Original Review: Jan. 8, 2021

    If you sign up for this please understand that you CANNOT CANCEL your monthly charges or shipments, even if you are unhappy. They do not care. My dogs liked 1 little item out of the whole box. I thought, like every other company that exists, that I could receive a shipment and at least try it for 7 days to find out if the product was good. Definitely not that way with this company. I would have been happy to even pay the following month while I wait for them to stop the charges but they said no, they have to continue charging me for the whole year.

    I tried to get my son's dog to eat the smelly treats but she wouldn't either. NOT WORTH THE MONEY. I am going to my bank this weekend to cancel my debit card since I have no other choice. Would have been VERY HAPPY to pay the $25 per month if my dogs liked it - that was why I tried it (or thought I was "trying" it). This is very bad business practice.

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    BarkBox
    Response from BarkBox

    Hi Avary! Thank you so much for taking time to share this feedback. We are so sorry to hear your pups did not enjoy the items in their first box. This definitely is not the fun experience we had hoped for your pack. We also want to sincerely apologize for any miscommunication on our end of things. We do offer our Scout's Honor guarantee which promises to replace any items in your box that your pups can't have or don't love. We also never want to make our customers feel locked into a subscription that is not a perfect fit for their pack. We would love the opportunity to make this right for you! Please keep an eye out for a direct message from our team so we can help further!

    Verified purchase

    Reviewed Dec. 27, 2020

    Domino absolutely loves her Bark boxes! It has been so hard to find toys that she both likes and can’t destroy in 5 seconds. We are so glad that we heard about y’all! So far her favorite has been the wrench, she carries it everywhere, even to the vets office!

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    Customer Service

    Reviewed Nov. 5, 2020

    Please do not waste your money on product. Poor customer service. Messaged to cancel several times and still continue to take money. For small dog send toys that bigger than dog. Dog won't eat the nasty treats.

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    BarkBox
    Response from BarkBox

    Hi Bert! Thank you so much for taking time to share this feedback. We are so sorry to hear about this experience. We completely understand your frustration with the items not being the perfect fit for your special pup and we would like nothing more than to make this right for you and your pack. Please keep an eye out for a direct message from our team and we will be sure to resolve this right away!

    Customer ServiceContract & TermsTechPriceBillingRates

    Reviewed Oct. 12, 2020

    I tried out a 6-month subscription with this company and have yet to receive my first box. It's been over two months since signing up and they sent me an email wondering why they couldn't charge me for the 2nd month's subscription payment. I canceled my card so that they couldn't. They still have not sent out the first box and have been promising to do so countless numbers of times. I believe, whole heartedly that they do not have the consumer in their best interest. Subscribers be aware!

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    BarkBox
    Response from BarkBox

    Hi Susan! Thank you so much for taking time to share this feedback. We are so sorry to hear that you and your pup are still waiting on that first box. We also want to apologize for any frustration caused by messages regarding your payment. This definitely is not the type of experience we had intended for you and your pack and we would like nothing more than to make this right for you. Please be on the lookout for a direct message from our team so we can assist further!

    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Sept. 1, 2020

    DO NOT BUY FROM THIS COMPANY!! There is no human to speak with at their customer service #. I have been fraudulently charged by this company and so has my daughter. We never ordered from this company yet they have fraudulently opened subscriptions for both my daughter and then me 6 months later. This is a total scam!! Beware!

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    BarkBox
    Response from BarkBox

    Hi Jill. Thank you so much for taking time to share this information. We are so sorry to hear that you and your daughter are experiencing this. We definitely understand your frustration and concern. We want nothing more than to sort this out for the both of you as soon as possible. Our team will be sending you a direct email to help you further.

    Verified purchase

    Reviewed Aug. 26, 2020

    Frankie is a 2 year old rescue that was considered aggressive toward other animals. He is highly anxious around them and just needed love and patience. His favorite day is BARKBOX DAY. I don’t think he ever had toys or treats before us and he loves every toy unconditionally. This company is imaginative & thoughtful about toys and treat. My “Scooby Don’t” Approves!!

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    PriceRates

    Reviewed Aug. 3, 2020

    I have been very satisfied with the items Gracie receives every month. The shipping is something to be desired, but considering the COVID-19 circumstances, I won't let it affect my rating as a happy customer. I feel the price is quite reasonable for the items included. I do wish I could get toys that do not have squeakers though. The squeakers drive my family crazy.

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    Staff

    Reviewed Aug. 3, 2020

    My dogs get so excited when their Barkbox arrives! In fact they now are overly excited when any box arrives! They LOVE getting "their mail". Thanks for making their life more exciting. The quality of toys is outstanding. Kudos to Barkbox!

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    Verified purchase
    Ease of Use

    Reviewed Aug. 2, 2020

    The ease of use and being able to add on to boxes each month is awesome. The pups and our kids LOVE seeing what the theme will be each month. BarkBox has bought a lot of smiles and wagging tails to our home.

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    Verified purchase

    Reviewed Aug. 1, 2020

    This box was not Oliver’s favorite. He did not like the toys. Treats were good and he shared with his sister. Would like toys that would work for a bigger dog. However even the Chihuahua did not like the toys.

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    BarkBox
    Response from BarkBox

    Hi Suzanne!

    Thanks for your feedback here! We're really sorry to hear about Oliver's experience with those toys this month! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase
    CoveragePunctuality & Speed

    Reviewed Aug. 1, 2020

    My pup Otis loves his Bark box! I love their monthly themes and the toys are very durable! I had only 1 issue so far with a toy not lasting and they were quick to replace it! Highly recommend! The pic I shared is a spatula and is Otis’s favorite toy (the theme for that month was BBQ and he also got a toy steak that he loves playing with). The monthly treats are gobbled up and enjoyed as well!

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    Verified purchase

    Reviewed Aug. 1, 2020

    Buddy is a rescue from a Humane Society raid. He really had no idea how to play with toys. He’s small, only 9 lbs. Bigger toys mostly just scare him. The Bark Box toys are a great size for him. He still doesn’t really play with them but he WANTS them. As I’m opening the box he gets really excited. When I toss them in the floor he snatches them up and runs off to the sun room with them. He’s also liked all the various treats. Again, they are a good size for him and I like getting the variety. My only suggestion would be that I wish you’d put either a squeaker or the crinkley stuff but not both. The squeakers don’t work well with the crinkley stuff in there with them. I love getting the Bark Box each month as much as Buddy does!!

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    Verified purchase

    Reviewed Aug. 1, 2020

    Our doggies received BarkBox as a gift, then I sent a BarkBox to our Granddog. She absolutely loved everything in the box every single month! I love making her so happy! There are healthy treats, fun toys, and the pet parents are the ones that get a laugh from the funny toys. Goooo Scooby Doooo!

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    Verified purchase

    Reviewed Aug. 1, 2020

    My dogs always look forward to their box arriving every month but this month Bella’s box was shipped out on July 9th but has yet to arrive. I also have a subscription for Winston which I haven’t had a problem with. Other than that everything else has been good.

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    BarkBox
    Response from BarkBox

    Hi Veronica!

    Thanks for your feedback here! We're really sorry to hear about your experience with us this month! That's certainly not the type experience that we intend on bringing your pups and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase

    Reviewed July 31, 2020

    I have found that all the Bark Boxes I have received are great. I originally started with the super chewer boxes and found that they were more than my girls could handle, so I requested to receive the original box and I could not be happier. The bags of treats are great and when they say that they are made with peanut butter you can smell peanut butter when you open the bag. If you buy a bag of treats anyplace else you do not smell peanut butter when you open the bag. My girls love all of the treats I have received so far. Thank you for having a great product that dogs love.

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    Punctuality & Speed

    Reviewed July 31, 2020

    My dog received a box with 2 small toys. I had complaint and it was corrected with 3 other toys which he absolutely loves. Thanks for reaching out to Duke and making this correct. And they were the correct size for Duke. Duke absolutely loves his box each month and looks forward to receiving his box and can’t wait till mom gets it open.

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    Verified purchase

    Reviewed July 31, 2020

    We love Barkbox but we have had multiple issues with toys not being strong enough. We have had them replaced and that was a fairly easy experience but I would suggest more toys so someone could play with their dog.

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    Verified purchase

    Reviewed July 31, 2020

    I ordered BarkBox as soon as we got our Corgi puppy, thinking we would cancel after a few months. It has been 8 months and we have no plans of cancelling! Bruiser now recognizes his BarkBox and gets excited when it comes, as well as any similarly sized package. We have only had one toy that wasn't durable enough for him and that was replaced with a better option right away. He loves the treats and chew sticks as well. We all look forward to seeing what Bruiser gets each month. I recommend BarkBox to all of my dog parent friends!

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    Oliver and his daughter Sammy absolutely love their Bark Box. Oliver knows what mail is and loves to open his own delivery (with a little help from human mom of course). He and Sammy immediately pick out the toy they want and play with them for weeks if not months or more. The toys are very well made which help them last in this tug of war household! When first ordering, I was asked what the dogs like in their toys...squeaky and crinkly...and each toy has exactly that! They love them. In addition, each treat is made in the USA with healthy ingredients and that part human mom loves and the dogs enjoy each kind. Lastly, I think the themes of the boxes are absolutely cute! Thank you bark box, you made a life long member out of our family!!

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    Verified purchase

    Reviewed July 31, 2020

    We are very happy with Bark Box. Ruby Rose plays with every toy. Some last longer than others. Might change over to Super Chewer box for a different variety. Great variety of treats too! So far she has enjoyed everything!

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    Verified purchase

    Reviewed July 31, 2020

    Enjoy watching Gypsy Rose play and share her toys. She loves to pull out the stuffing. And playing catch with her Grandma. She also loves to share her toys with the dogs in the house. When the box comes she knows it’s for her and she tears it open so that’s another toy all for her.

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    Verified purchase
    Staff

    Reviewed July 31, 2020

    Our dog, Miss Gracie, has been having loads of fun with the toys in the Bark Box.. She also absolutely devours the treats. We’re happy as many of the toys we can play with her as well. The others. She enjoys the squeaky ones the most. She has fun and we enjoy watching her play with her toys. I’m afraid we believe in spoiling her & Bark Box helps us to do that.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 31, 2020

    Always good quality and excellent customer service on BarkBox products. Prices are competitive and the value is absolutely worth it. Our puppy, Mia, now thinks every box that comes in the mail is a BarkBox. She loves the treats and goes crazy for the toys.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 30, 2020

    We waited so long and were so excited when the July box arrived. The two toys, the basketball and ribbon, only lasted a couple of days. The other toys have lasted so much longer. This was a surprise. The treats were excellent...at least Maribelle seemed to enjoy them immensely!

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    Verified purchase

    Reviewed July 30, 2020

    We love getting the Bark Box in the mail, what's even better is my dogs love them. They seem to know that the box is for them and jump around going crazy just knowing there are treats inside. My only problem is once I put down the one dog, I don't see anywhere to add my other dog. One is a lab and the other is a boston terrier.

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    Verified purchase

    Reviewed July 30, 2020

    I was recommended from my brother and we have absolutely loved it. I love how you put your all in the boxes and make it so fun and neat looking. The toys are perfect for Chase! Thank you so much and we would highly recommend you..

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    Verified purchase

    Reviewed July 30, 2020

    Was very happy with my add on of Ollie the Octopus and Popeye absolutely loves him. He always enjoys the treats and chews. He especially enjoyed toys that I can hide treats in. My only complaint has been that shipping has been somewhat erratic, but I realize that this is largely due to COVID-19.

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    Verified purchase
    Staff

    Reviewed July 30, 2020

    I just want to say that Bark Box team is always helpful and gets you the quality items your pet deserves. If you ever have concerns or problems, which is very unlikely, the team is there at a moment's notice to help. I would recommend Bark Box for anyone who loves their pets. Thank you for the great.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 30, 2020

    On the whole, I love BarkBox. My Duckie now thinks every package to the house is for her LOL. But the delay in getting it has worsened exponentially. Initially, yes, there’s a pandemic so chill out. But I’m at the point of getting the box as the next month is starting. I’m getting emails advertising for me to add onto the next month's box when I have yet to receive the current one. It leaves me zero incentive to purchase anything extra. Whoever is handling your shipping is doing you no favors whatsoever because it’s only worsened and there’s only so much that we can put on the current situation because quite frankly yours is the only one of my regular shipments that have had such delays.

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    BarkBox
    Response from BarkBox

    Hi Lisa!

    Thanks for your feedback here! We're really sorry to hear about your experience with us recently! That's certainly not the type experience that we intend on bringing you and your pup and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase
    Staff

    Reviewed July 30, 2020

    Rocky actually looks forward to getting his BarkBox every month. When I walk in carrying the latest delivery, he gets excited and anxiously awaits to see the toys he going to completely eviscerate, and the treats he's going to thoroughly enjoy eating. I do space out the time he gets his treats so they'll last the month, and only give him one toy at a time to tear apart. I have and will continue to tell friends and family that BarkBox is an excellent value and that it makes dogs happy.

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    Verified purchase

    Reviewed July 30, 2020

    My dog Bennie and I absolutely love Barkbox and highly recommend it! Before a friend told me about Barkbox, I was spending quite a bit on toys every week at Petco. Barkbox has so many wonderful and cute dog toy ideas! Their monthly themes always keep you guessing and their products show the time they spend on making such unique toys for all the dogs out there. Their treats are unique as well and Bennie has yet to dislike any of them! We most definitely will be renewing our one year subscription again this year.

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    Verified purchase

    Reviewed July 30, 2020

    It's a happy day with the Bark Box comes. My only complaint would be that I would love to have the option of what plush toys from with the box every month. The treats have been great as well. My dog enjoys them all!

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    Verified purchase

    Reviewed July 30, 2020

    Each time Klaus (our almost 2 year old Golden retriever) gets his Bark Box it is like a little child at Christmas. He knows it is his just by me saying, "It’s your bark box." I set it on the floor after I open it and he digs through it and pulls out each new toy. He also loves to receive the new treats he gets every month. We have received the bark box in the past for our other two golden retrievers who left us way too soon❤️???

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    Verified purchase
    Price

    Reviewed July 30, 2020

    Harley really enjoys her treats and toys but some of the toys just because she is a puppy she destroys them in no time. I would like to see more tougher toys come her way! That way in between shipping I don't have to spend more money on tougher toys to keep her occupied!

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    Verified purchase
    Punctuality & Speed

    Reviewed July 30, 2020

    Absolutely love everything about Bark Box and so do my dogs! Every time their box comes in they are sitting and waiting for me to throw them their new toys. And the treats are on spot every time...I love that I can add to my box every order. I recommend Bark Box to everyone who loves their babies.

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    Verified purchase
    PriceStaff

    Reviewed July 30, 2020

    Staff very attentive to Gabe needs. Enjoyed all the toys. Such a cute company and Worth the cost. Gabe didn’t get a box for June. I think lost in mail. He got Two boxes month of July. One time Gabe's toys were too big for him and they sent replacement. Great Job Bark Box!

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    Verified purchase
    PriceTransparency

    Reviewed July 30, 2020

    We’ve received three Bark Boxes and are very pleased with the contents of each. Casey loves the toys and so far she’s enjoyed all the treats. Well worth the sometimes delayed arrival. But I will say that when the box is delayed someone from Bark Box contacts us with updates. Thank you and we look forward to our August delivery.

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    Verified purchase

    Reviewed July 30, 2020

    My dog seems to love getting his toys every month. He gets so excited when he sees the box!! Some of the toys are a little on the weird side he likes them. The treats some he likes some he won't eat so I give them to my mother's dogs that seem to like them.

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    Verified purchase

    Reviewed July 30, 2020

    Pepper has been enjoying all things Bark Box! All the toys are very cute and durable. The snacks are tasty and plentiful. She even has enough stuff each month to share with friends. When we have extra stuff it goes to our favorite dog walker and boarder lodging with Loki and trotting with trouble.

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    Verified purchase

    Reviewed July 29, 2020

    When my dog sees the Bark Box she goes crazy because she knows there are good treats and new toys inside. She jumps up and down and almost opens the box herself. I recommend bark box to anyone who has a dog.

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    Verified purchase

    Reviewed July 29, 2020

    Gypsy loves getting her box every month. She know what the box looks like and will start dancing around with her whole body wiggling. She loves the toys and awesome treats. I love the fact that the treats are grain free and healthy for her. We will continue the subscription. I want to personally thank Barkbox for a job very well done. Keep up the good work guys.

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    Verified purchase

    Reviewed July 29, 2020

    I love Bark Box. Or should I say my dogs love it. The variety of toys and treats really are fun and good quality. The box can be made to your dog's preferences. I now have one sent to my mom. She loves excitement of the changing themes. I highly recommend.

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    Verified purchase

    Reviewed July 29, 2020

    Most boxes are great. If I have a issue with the toy you guys make it right. Love Bark Box! They always love the treats, the bones, the toys. I love how the box looks in the description. Awesome thing to get once a month. I always look forward to it and so do my dogs.

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    Verified purchase

    Reviewed July 29, 2020

    We adopted Our Mastiff Hooch back in March and deciding to try out Bark Box was one of the best things we’ve done!!! He LOVES his toys way more than the store bought ones. We are definitely going to keep the monthly tradition going for years to come! Take my money!!!!

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    Customer ServicePriceValue

    Reviewed July 29, 2020

    Bella loves getting her boxes every month. The toys and treats are perfect for her, well worth the money. Customer service is awesome. I can't say enough good things about our experience with Barkbox. Highly recommend to anyone who has a dog!

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    Honesty & Transparency

    Reviewed July 29, 2020

    We love Bark Box. The themes are adorable, and the treats are a real hit! The plush toys are cute, and Nala loves playing with them... But she can tear them apart in 10 minutes and then I have fluff all over the house. She loves doing that (and to be honest, she’s hilarious when she gets the zoomies and goes to town on them!) but a toy that’s longer lasting could be good, like a hard chewable items i.e. deer antlers, or even a rope chew toy.

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    Verified purchase

    Reviewed July 29, 2020

    I ordered Bark Box to give my dogs a bit of variety when it comes to treats and toys. We looked forward to the shipment every month but, unfortunately with COVID and my reduced work hours, we had to cancel for now. I'm sure we'll be back!

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    Verified purchase
    PriceTimeliness

    Reviewed July 29, 2020

    Finally, toys that last more than a couple days with Peanut. He enjoys pretty much every single one. He is enjoying the healthy treats which we would normally not get for him; we normally would buy unhealthy ones. The yearly plan is worth every cent, we previously spent more on toys monthly that Peanut would destroy within days with potentially harmful parts he could have swallowed. Loving our experience so far.

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    Reviewed July 29, 2020

    Our dogs love their Bark Boxes. We get one regular and one Super Chewer each month and both dogs are over the moon when the boxes arrive. Some toys are better than others but they all provide fun and the occasional brief period of the zoomies. They also love the treats that are included.

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    Verified purchase

    Reviewed July 29, 2020

    Tuck Dawg has so enjoyed getting new chew toys each month. The toys are really good quality so can munch on them full force and enjoy to the fullest for quite a while! The snacks always made him smile his cute dog smile! Tuck Dawg is always excited to get his box!

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    Verified purchase

    Reviewed July 29, 2020

    I love watching the videos of dogs tearing into the packages and being so excited! I don't want to encourage my pup to do that with packages since I buy a lot online - thanks Covid - and I don't want the puppy to think that all packages are hers. Anyway..love the service and the selection. Each box has a theme. Some are more obvious than others but the insert tells a story and I love the creativity.

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    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed July 29, 2020

    Everything has been great; Gypsy loves the treats, especially the beef and duck. The small treats she is not thrilled with, she is an American Pit bull Terror and weights 70 lbs +, the treats are small and, she feels like it is a waste of her time unless she gets a hand full. That's alright and is not a problem, my girlfriend has a Chihuahua and Dachshund, and they love the small treats. I am incredibly pleased with all things from Bark Box, and the customer service is just as excellent as the products. The squeak toys are suitable for most dogs, but they just won't hold up for my Pit bull, I don't believe an anvil would hold up to her. It is not that she is destructive, but she plays very rough.

    The two toys she received in her April box lasted longer than any before, about three months, and she is still playing with one whole toy and pieces of the other one. The toys were well made, but she is rough. I bought her a Kong when she was six months old; I find pieces of it in the yard from time to time, if you are familiar with Kong products, you will understand my meaning. The hard chew toys are excellent and have and still holding up very well under Gypsy's use. In my opinion, joining Bark Box was an excellent and wise choice. I have had Pit bulls, or Pit bull crosses and other breeds, mostly hunting dogs, from the time I was four years old, I am now almost seventy years old. I wish that Bark Box had been around when I started. It would have made training dogs a lot easier for the dogs and me.

    I only have one dog now. There is no one in the house but her and me. I spoil her as much as possible. Bark Box makes this easy and convenient with a product that is not only nutritious and very healthy for Gypsy and is provided at a fair price. I could go on more about the benefits of Bark Box, and, from the looks of it, I have written a book. This product is worth any and all the praise that I can give about it. If you have any questions for me, feel free to contact me through Bark Box and will do my best to give you an answer without any B.S.. G. **.

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    Verified purchase

    Reviewed July 29, 2020

    Bailey loves getting her BarkBox every month. It is always perfect and the toys hold up very well. The snacks are perfect and good for her! She likes to open the box herself. The snacks last the whole month.

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    Verified purchase
    Price

    Reviewed July 29, 2020

    Spicoli absolutely LOVES his Bark Box. Whenever I get any package delivered he assumes it’s for him. He loves the 2-in-1 toys, so when he rips one open there’s still more to enjoy. Definitely worth it, your dog will love you!

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    Verified purchase

    Reviewed July 29, 2020

    Archie loves the toys that make noise. He also loves the pull toys and especially the toys that can be thrown and he catches. Each time he gets a new toy, he enjoys figuring it out. We don’t give him all the toys at once.

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    Reviewed July 29, 2020

    My dogs share a Bark Box. Reese has never understood the concept of toys (I've tried with him) but Bailey knows which delivery is a Barkbox and which isn't so she gets super excited because she knows it's a new toy! They both share the treats and love them! I love how good the treats are for them and not processed. I always like to give my dogs the best! But now I need a bigger toy box! It's overflowing hahaha. Thank you Bark Box! You being joy to my family.

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    Reviewed July 29, 2020

    We have 4 dogs and they all know what "BarkBox is here" means! Mama dog, our Pittie Mix, goes for the squeak toys. Lily and Jasper sniff out the treats and our new puppy Ellie is still figuring things out. MOST toys last several months.

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    StaffRates

    Reviewed July 29, 2020

    My dog Hamilton was already eight when we discovered BarkBoxes. A pitbull, his idea of a great toy was the Tuff Toys (™) which he could disembowel in about 20 minutes. He'd NEVER taken the kind of interest he has in YOUR stuff. He still destroys whatever he loves, but it takes a day or two now, despite his diligence. During this pandemic, when he's not able to go to daycare and play with his dog-pals, these boxes have been lifesavers in keeping him engaged and keep his brain working. THANK YOU from our whole family.

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    Customer ServiceRefunds & PayoutsValue

    Reviewed July 29, 2020

    It's great Zach loves the squeaker and the treats but I think his favorite is the chews gets. It's a great value for what you pay for and I like that I get emails on special items that they have for events like Valentine's Day.

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    Reviewed July 29, 2020

    My two pugs absolutely love their BarkBox each month! Lilly dives right in and drags the toys out while Oscar, tries to sneak a bag of treats out! The treats are healthy, small and tasty which encourages weight control.

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    CoverageTechMaintenance

    Reviewed July 29, 2020

    Lizzie loves hers monthly toys and treats. She hates peanut butter, though, and when I let BarkBox know, they replaced the treats she had just received with others she loved. That was above and beyond. She isn't a toy destroyer, but does give her toys a work out. The toys are well made and we have ordered other toys for her because we've been pleased with the quality. We look forward to seeing what she will get every month!

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    Reviewed July 29, 2020

    Bode has loved all his box’s!! He started receiving them in December 2019. He knows when they arrive and know it’s his. He gets so excited when we open the box. I have to let him sniff every treat bag and then he samples each.

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    Reviewed July 29, 2020

    My dog Sonny loves tearing your soft toys apart and taking out the squeaker. But he really enjoys doing that and makes me run the Vaccum more often. Sonny also really enjoys the treats that you include. He loves sniffing the box when it arrives.

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    Reviewed July 29, 2020

    I think I love BarkBox even more than my dog does! It's so fun to see what's in the box each month, and they do such a great job creating fun themes. And of course, my dog loves the unique toys and treats!

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    Reviewed July 29, 2020

    BarkBox is the best thing I have ever bought for my puppy. He loves the monthly boxes. Each month has a new unique theme. I love that you are able to customize the box to fit your dogs needs by changing how many toys and treats you want in each box.

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    CoveragePunctuality & SpeedBilling

    Reviewed July 29, 2020

    We do enjoy the boxes every month and if we do have an issue, they have fixed it every time. The only downfall is the shipping time. It's billed on the 5th and have to wait up to 3 weeks to get the box.

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    Punctuality & Speed

    Reviewed July 29, 2020

    My dog KNOWS when I’m holding a BarkBox vs a regular cardboard box. We have to open it outside because he gets the zoomies so hard. He picks out his favorite toy while I hide the treats for later. The box themes are adorable so it really feels like a treat for me too. My favorite box was the French one. Three squeaky macarons with cute faces and the “package” they came in was a toy as well! And of course the “unimpressed coffee” mug made me laugh.

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    Reviewed July 29, 2020

    Our little Tucker Baby loves EVERYTHING he receives in his monthly Bark Box. When we receive it I sit down with him and show him everything and he gets so excited to play, and so do I! Not disappointed at all!!

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    Maintenance

    Reviewed July 29, 2020

    My dog, a 9 month old standard Xoloitzcuintli, is always happy with his Bark Boxes. He knows it is his box when it is delivered. The toys are durable and very cute. The treat bags contain a generous amount of tasty treats are generally easy to break into pieces. I would prefer to receive bags of treats in exchange for the treat sticks. The treat sticks, although loved by my dog, offer too much food at one time and slicing them into small pieces is difficult for me.

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    Punctuality & Speed

    Reviewed July 29, 2020

    My fur baby Zeus loved getting his monthly BarBox. He could not wait for me to open the box so he could have his treats and toys. Sadly he recently passed away. The BarkBox toys gave him happiness and joy during his last days.

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    Reviewed July 29, 2020

    We love Bark Box!! My puppy Dallas has enjoyed every toy that has been in his box, even his sissy Kyla enjoys them! I wish I could continue on with you, but due to financial difficulties I'm not able to, but if things change, I will surely sign up again!!

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    Customer ServiceStaffTimeliness

    Reviewed July 29, 2020

    We love Barkbox. Bluee knows the box and gets so excited when he sees a new one delivered for him. The customer service is fantastic! We started with the Super Chewer box but realized Bluee wasn't a super chewer like we thought he was. I sent an email and within minutes received a reply, they switch us to the regular box right away.

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    Customer ServiceStaff

    Reviewed July 29, 2020

    People I have talked to at Bark Box are very helpful and friendly. When I had to call for some info on type of toy boxes Zoey should get. She can be a tough chewer but doesn’t like rubber toys. Zoey loves the toys. I love the theme of the month.

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    Reviewed July 29, 2020

    Hello and good morning, I recently received my July Barkbox and I am very displeased with the toys I received. Within 10 min of opening the box and giving the dog toys to Lacy they were destroyed. (I had a feeling from how cheaply made they felt) If we receive another box as this one I will unsubscribe from the box.

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    Response from BarkBox

    Hi Colton and Lacy!

    Thanks for your feedback here! We're really sorry to hear about Lacy's experience with those toys this month! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase
    Staff

    Reviewed July 29, 2020

    I went ahead and ordered the year long membership thinking even if my dog didn't care for the toys, she would at least like the treats and bones. Only after a couple of BarkBox arrived at my doorstep, my dog already recognized the box and start jumping with excitement. She always loves all of the snacks, but she loves the toys too. Some of them she obviously loves more (the stuffed platypus, the frying squirrel, and the alien squirrel for starters), but there hasn't been a toy she doesn't like yet. CC and I love our monthly Barkbox!

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    Reviewed July 29, 2020

    Teddy loves every BarkBox he gets! He's always excited to see his new toys and treats. I love getting the new box just to open it up for him so we can play! Barkbox is something I plan to continue purchasing for my pups!

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    Rates

    Reviewed July 29, 2020

    My dogs love Bark Box. Emmi doesn't usually have any interest in the toys. But for some reason she loves the medal. She carried it around for days. So I put it on her, thinking she would take it off. Nope, she walked around proudly with that thing on all day. The treats are always a hit.

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    Reviewed July 29, 2020

    Molly, Mason and Madelyn love Bark Box!!! Mom loves that all the treats are American made! The boxes are always beautifully put together and I love the themes!! I think that I look forward to them more than the pups!

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    Reviewed July 29, 2020

    Our dog Belle loves her monthly Bark Box! We love that all the toys always have 2 layers of complexity and the themes are always cute. The chew gets eaten in 2.5 seconds but that is to be expected with a large dog.

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    Customer Service

    Reviewed July 29, 2020

    We absolutely love our BarkBox subscription and the customer service is top notch! By far, the best I've ever experienced. The treats are high quality and the themed boxes are SO cute! I've recommended them to a ton of people and they all have rave reviews, as well. Hands down one of the best $30 we spend a month.???

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    Reviewed July 29, 2020

    I have sent in a query regarding toy quality. We love the boxes and Berry adores items with squeakers and crinkles but she is destroying them within moments of arrival. Had been told there we were enrolled in toys with more robust stitching but have seen no change.

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    Response from BarkBox

    Hi Stephanie and Berry!

    Thanks for your feedback here! We're really sorry to hear about Berry's experience with those toys! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase

    Reviewed July 29, 2020

    Belle recognizes the box and gets so excited we open it and let her take the things out. She likes some this better than others, she has not had any treats she did not like. Shipping seems to be the only problem there doesn't seem to be system as to when it arrives.

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    Customer Service

    Reviewed July 29, 2020

    I’ve had Bark Box for a few years now. My previous dog Thor (May he play in peace) loved his toys and treats so much. I love bark box for accommodating his food allergies with all treats. Remington has learned not all boxes are scary because of bark box. So yay!!! She came from an abusive home and bark box has made outsiders less threatening. Thank you guys!!! She’s only destroyed 1 time and I got a response back hours of sending out my S. O. S. Message.

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    Timeliness

    Reviewed July 29, 2020

    We have a Doberman puppy and she loves getting her monthly box from BarkBox. It’s convenient and fun to see the new toys each month. Unfortunately within hours of opening the box each month Nala will have tears and holes in most if not all toys.

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    Response from BarkBox

    Hi Tracy and Nala!

    Thanks for your feedback here! We're really sorry to hear about Nala's experience with those toys! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase

    Reviewed July 29, 2020

    Thank you so much for the dog jerky for Iris. I mentioned last month in my review that she loved these so much better than the treats, and then this month she got them again!!! I'm not sure if that was coincidence or from my review, but THANK YOU!! She loves the jerky so much! Keep it coming! She also loves every single toy that has been included in the monthly boxes.... I had to go out and buy a bigger toy box for her just so she has a place to keep them all. She doesn't destroy the toys like her brothers did, so this is new to us! :)

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    Reviewed July 29, 2020

    Bob has loved every box that he has received. He looks forward to them every month!! Now that he's getting old may I make a suggestion? For the older dogs with the toys, I wish that they were made more sturdy like the Kong toys. He rips through the ones he gets, but he does love them all, including the treats. He'd actually would like more treats with peanut butter in them!???

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    Reviewed July 29, 2020

    Honeybee and I enjoy her Bark Box. Her favorites are the treats for sure. We raise labs and would love to see a sample program to give our new families. Only issue I have is the delay in receiving after shipping. My daughter gets the same the box and lives 30 minutes from us, somehow she receives her box a week to 2 weeks before us. I watch the shipment and it sits for days in Indiana.

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    Rates

    Reviewed July 29, 2020

    I’m not sure who enjoys getting the Bark Box more each month, our Jack Russell makes Gleason or our 12 year old human daughter. While the toys can vary on how much he likes them, the treats are always a hit. It’s really nice to get quality treats that I know are safe for him. And he goes nuts over them. He has several toys that he enjoys and since he’s not a dog that rips things apart they last quite a while. Any toys he isn’t really interested in we gift to friends or donate to the animal shelter.

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    Customer ServicePrice

    Reviewed July 29, 2020

    Marlee loves her toys, treats and chews. Some of the toys she will destroy but I always ask for a replacement when that happens and they always send me one. :) Great customer service. They also normally have affordable deals for everyone’s needs.

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    Reviewed July 29, 2020

    My dog love these boxes. She knows exactly what the box is when I bring it in the house. The treats are gone in no time. She and the other dogs love them. The toys are so cute and unique. I love seeing what each month's theme is.

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    Reviewed July 29, 2020

    It's always fun for Axel to get his Bark Box. Although he is a picky eater he does enjoy the snacks. He also runs to see his new toys from the box. I would recommend Bark Box to any parent of a fur baby.

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    Customer Service

    Reviewed July 29, 2020

    The only downside of getting Barkbox, is that I keep getting emails trying to get me to subscribe. I get it already! Frustrating! I have tried to get this message across, but haven’t been able to. Aside from unsubscribing to the emails, I’m not sure how to get the soliciting emails to stop.

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    Staff

    Reviewed July 29, 2020

    Lucy and the BarkBox team have been extremely responsive and cooperative as we’ve adjusted our customized box for our growing lab Yogi. As his chewing needs develop BarkBox has offered more appropriate options. I’m convinced that Yogi recognizes the BarkBox when it arrives and gets so excited!!!!

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    Staff

    Reviewed July 29, 2020

    I am very happy with this service, my dogs look forward to every time we get a box and already know what "BARK BOX" means. I do wish more toys were not the stuffed kinds as they destroy them easily, but overall happy with the things sent and the happiness and joy it brings my dogs every month. What a great service.

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    Reviewed July 29, 2020

    Saber loves everything in her Barkboxes. The toys are durable AND she loves them. She also loves the treats and the chews, plus I feel good about giving them because they are healthy without added things like corn. Usually subscription boxes are hit and miss, but not Barkbox. Every box is a hit! My single complaint is that it takes so long to receive the box, it usually takes 2 weeks for me to receive it after it's shipped.

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    Customer ServicePunctuality & Speed

    Reviewed July 29, 2020

    We absolutely adore BarkBox!! We impatiently wait every month for it. Always excited to see the cute toys and there’s always healthy, good quality treats and snacks I can give my baby with peace of mind. Also customer service is always on point. If there is ever an issue, it is always resolved quickly. Other companies should strive to be as good as BarkBox.

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    Denise increased rating by 2 stars.
    After a positive interaction with BarkBox, Denise increased their star rating.

    Original Review: July 29, 2020

    I loved the first couple of boxes I got from Bark Box. But the most recent couple didn’t have as good of snacks/treats. My dog didn’t even want to eat them. It’s been mostly meat type - beef jerky - treats. And it always seems to be duck and lamb.

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    Response from BarkBox

    Hi Denise and Cody!

    Thanks for your feedback here! We're really sorry to hear about Cody's experience with those treats! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase

    Reviewed July 29, 2020

    They love the squeaky toys most of all. Of course the treats go down easily. Thank you. Barb. P.S. We also have an eleven year old golden and I give her some of the treats. She is too old to chase after the toys but loves to watch the puppies.

    Barb

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    Value

    Reviewed July 29, 2020

    Love Bark Box, my dog is always excited to receive it. The toys are long lasting and durable. The dog loves the treats as well; it's a good value to receive 2 toys, 2 bags of treats, and 1 chew for $30.

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    Punctuality & SpeedStaffHonesty & Transparency

    Reviewed July 29, 2020

    It's been really amazing watching Drake try to open his Bark Box. The box has been amazing, every month we wait and see what great products lie ahead. We're very excited to continue our services with bark box and would recommend to others.

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    Reviewed July 29, 2020

    We received our box and my Callie saw it and knew it was for her. She was so excited to get a gift. We opened it and I gave her the toys and she just loved them. I know when she likes a toy because she doesn’t tear it up right away. She enjoyed the treats as well. She is picky with treats and I can’t seem to find any other than milk bones that she loves. Please keep up the good work. I enjoy seeing my girl excited when she gets a box. Thank you.

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    Rates

    Reviewed July 29, 2020

    The treats are great. Cooper loves them. It's really fun for the humans that there's a theme to each month's box. For some reason, only some of the toys have been appealing to my dog while others have been less interesting. The Scooby Doo box wasn't a fan favorite in our house. Maybe Scooby was too realistic and he didn't like the idea of biting another dog?

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    Staff

    Reviewed July 29, 2020

    We love out Bark Box and so do our boys. Unfortunately I had to give only 4 stars because we have lost our jobs due to the pandemic and we no longer have the funds to buy the box until we are back to work. We cannot cancel our 12 month subscription so it's continuously over drafting our account. ???? If we were still getting our pay checks we would have kept it probably forever because it truly is amazing.

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    Staff

    Reviewed July 29, 2020

    So happy I subscribed for the full year, we look forward to our BarkBox delivery every month. Not only do my dogs love it, but my kids love unboxing it as well. The toys are always funny/adorable. It's a great activity for us to enjoy together and helps me feel like a good dog parent (something that has been a little hard to juggle as a mom of twin toddlers). I also like how the recent squeakers haven't been ear splittingly loud. It's like a deeper squeak that doesn't hurt my ears and that my dogs still love and have fun with. Kudos to understanding both dogs and humans!

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    Reviewed July 29, 2020

    Penny really enjoys her Bark Box. She get all happy-skippy when I bring them in the house. The durability of the toy is great, every thing she has received is still playable, dirty but she doesn't seem to mind. LOL. I cut the sticks into thirds for the three dog, they don't mind sharing.

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    Punctuality & Speed

    Reviewed July 29, 2020

    Gracie waits in the window each month for her special box & treats! It’s like Christmas for her, anxiously waiting for someone to open it up for her. She has loved all her toys & most of her treats. She shares the ones that aren’t her favorites with her friends - sharing the love.

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    Staff

    Reviewed July 29, 2020

    I love Bark Box but was a little disappointed this last box I received for Chloe. It was her birthday box which arrived the day after her birthday. I understand we are in trying times with deliveries. Also the birthday banner was blue, cupcake blue along with other blue toy, which seems like a very small thing but she is a girl and it was her birthday.

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    Reviewed July 29, 2020

    I know with covid there has been some shipping issues but I think the shipping has gotten worse vs better at this point. Like this month was my dog's bday month and it took so long for the box to get here. I’m glad I still have this option tho.

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    Response from BarkBox

    Hi Ashley and Ripley!

    Thanks for your feedback here! We're really sorry to hear about your experience with us this month! That's certainly not the type experience that we intend on bringing you both and we'd love to help out here! A member of our team will be reaching out privately to help!

    Verified purchase

    Reviewed July 29, 2020

    My experience with BarkBox has been great. My dog loves the toys and the treats. When I found out she was allergic to most food items, I let BarkBox know and they were able to adjust the treat options to something she could eat without problems.

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    Customer ServiceStaff

    Reviewed July 29, 2020

    Bark Box is amazing. Their toys are durable and if they aren’t, they’ll send a new toy! If they find out that a toy isn’t testing well with consumers they’ll email you to let you know and offer a replacement toy! They constantly check in with you to see how you like each month's box. Overall a high quality company and they have a good sense of humor!

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    Customer ServiceMaintenance

    Reviewed July 29, 2020

    Bark has been a great Company to work with. It’s taking a few months to get the right style and toughness of toys For our American Bull Dog, Jax. Customer service really has worked with us on numerous occasions any toy that needed replacing was done so no questions asked and we now know what Jax needs each month - the treats, (as far as I know ) are good my dog gobbles everything up! Our dogs get extremely excited when the Bark Box comes to the house!!!!

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    Staff

    Reviewed July 29, 2020

    My dogs have enjoyed getting the Bark Box, however, due to life changes, I have had to cancel their subscription. Lucy, was very helpful in working with me to cancel my subscription and even offered a hold status.

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    Staff

    Reviewed July 29, 2020

    Bark Box has been very helpful. When the Super Chewer Subscription was not a good fit for us they switched us over and even sent my dog some free toys! The quality of the toys is outstanding. I just wish they would include a few more edible treats each month but overall we are extremely happy.

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    Reviewed July 29, 2020

    Miles and his family love the toys and treats in their Bark Box. I really enjoy the monthly theme! Very clever and imaginative. I like the way I can always contact someone to make any changes better suited to my pups.

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    Punctuality & Speed

    Reviewed July 20, 2020

    My dogs love BarkBox! However, since they switched to Pitney Bowes shipping I will wait 4-6 weeks for my subscription to be sent. So disappointed as I will be canceling my subscription this year when it’s up.

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    Response from BarkBox

    Hi Jayme! Thank you so much for taking time to share your feedback. We are very happy to hear that your dogs love BarkBox! However, we apologize that they've had to wait so long in between shipments. This certainly is not the type of experience we strive to provide our pack members and we understand the frustration this has caused. We would love to make this up to you and your special pups so please be on the look out for a direct message from our team!

    Angela increased rating by 3 stars.
    Customer ServicePriceRefunds & Payouts
    After a positive interaction with BarkBox, Angela increased their star rating on July 13, 2020.

    Updated review: July 13, 2020

    Thank for resolving this issue. I appreciate the good customer service that was provided after I posted this review.

    Original Review: July 1, 2020

    We had a gift subscription last year and received a flyer to renew for 6 months and get a double box for the first month. We didn't get a double box. I contacted customer service and they claimed I entered some other code for a special 4th of July box. The box we received looked regular to me, but included double treats. It not include double toys and chews as well like I'd anticipated. Customer service refused to honor the double first box. I feel ripped off. They also won't let me just pay for the first box and refund the other 5 months for which I was charged me separately. Good customer service would be to send the items I was promised especially since this promo is readily available with a google search. What a bummer! I like this service and the products they send but don't like feeling cheated.

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    Response from BarkBox

    Hi Angela. Thank you so much for taking time to share your feedback around your experience. We are so sorry to hear about the trouble you had with the Double Deluxe promotion. We also sincerely apologize for the miscommunication on our end. This definitely is not the type of experience we want any of our customers to have and we truly do not want you to feel taken advantage of. Our team will be sending you a direct message to ensure this is all cleared up and taken care of for you and your pack!

    TechHonesty & Transparency

    Reviewed May 22, 2020

    Hi, I just want to say that I didn't realize there was a "zero cancellation" policy with this service. Honestly, very few companies have these stringent terms. If a company wants to enforce these stringent guidelines there should be a huge WARNING box that pops up when the consumer is signing up warning them that they cannot cancel the membership. I don't remember any such warning or "fine print" as they say when I signed up. Now that we have received the box (which is full of toys my dog would never play with), I find I am bound by these stringent terms. Buyer Beware, you are entering into a strict contract with this company!!

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    Response from BarkBox

    Hi Lorinne! Thank you so much for taking time to share your feedback about your experience. We are so sorry to hear you've had trouble cancelling. We also apologize if the box you received was not the best fit for your special pup. This certainly isn't the type of experience we wish to provide here at BARK and we want to make this right for you and your pack! Please look out for a direct message from our team!

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 20, 2020

    Every time Piper's bark box is dropped off she is waiting by the door to see what she got for the month and she is never disappointed. The one time she did chew through a toy but BarkBox was kind enough to send us a tougher toy for her as a replacement! Highly recommended to get your dog subscribed!

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    Reviewed May 18, 2020

    What’s not to love about the BarkBox experience. The package that has a little message on the cardboard box, the themes, the treats, the toys, & most of all the excitement that Zeppelin gets knowing his BarkBox has arrived. The only thing bad is he thinks that every box that comes to the house should be his????

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    Reviewed April 21, 2020

    I have a super chewer 1 year old chocolate lab that has eaten a lot of my furniture! Ugh! But these Bark Box toys she can’t destroy. When she sees me open the box she goes nuts! Would recommend for any aggressive chewer. Love them!

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    Customer ServiceContract & TermsPriceRefunds & PayoutsBilling

    Reviewed April 20, 2020

    At first I really enjoyed the experience. The theme behind each boxes is really well thought of. But then toys were missing and they skipped 3 months of my membership due to issues with the borders. I was surprised last week with a charge of 720$ on my credit card for a new subscription which they didn't bother emailing about.... I was gracefully told that I was the one who did not read the fine line when I did my subscription last year.

    After talking with a customer service associate they did not proceed with a full refund stating the April box was already labelled..even though it wasn't shipped yet. It was only shipped 7 days after ...very poor customer experience. I will have to email again since the refund is only of 618$... which means my April box has cost me 102$. Which is insane!

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    Response from BarkBox

    Hi Vanessa! We're truly sorry that your subscription's auto-renewal caught you off guard, and apologize for the subpar experience it led to. We want to do what we can to make this right for you and your pack right away. Please be on the look out for a direct message from our team so we can help further!

    Verified purchase
    Staff

    Reviewed April 20, 2020

    Mini Me, is now looking for his box every month to get here. He helps me open it and take out everything. He will show me which ones to open first. And the ones he truly likes he will hide. On me!?❤?

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    Susan increased rating by 4 stars.
    StaffRates
    After a positive interaction with BarkBox, Susan increased their star rating.

    Original Review: April 17, 2020

    After receiving the first box (which I found cute) and discovering that my dog had no interest whatsoever in anything there besides edibles, I contacted the company to learn that I could not cancel my “obligation” for a year but I could customize the box contents. However, I received the same useless toys I had complained about. Their “100% Happiness Guarantee” is a joke. All this company cares about is your money!

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    BarkBox
    Response from BarkBox

    Hi Susan, thank you so much for sharing feedback about the recent experience with your subscription and the product that's been received. We know that all dogs have different preferences, and will always aim to find the best assortment of items to fit their needs. We noticed that you've had time to connect with our team since leaving your review, and would love to find out if there's any additional support we can offer at this time. Please keep an eye out for a direct message from our team so we can help further if needed!

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 15, 2020

    I love getting the email that Barkbox is on the way. As soon as I walk in with the box my pups GO CRAZY!!!! They can't stop sniffing the box waiting to get inside and experience all the treats and new toys. I have 3 dogs and have 1 box they all share and it works out great. Enough treats to last all month and then some. The toys are catered to their chewing needs and are size appropriate. The tips and themes are helpful and fun.

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    PriceStaff

    Reviewed April 15, 2020

    She does not care for the hard rubber toys. I’ve mentioned this almost every time she receives one in a box. I feel like I keep wasting my money if she won’t play with her new toys. These box are too expensive to receive toys she won’t play with.

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    BarkBox
    Response from BarkBox

    Hi Robin.

    Thank you so much for your feedback. We're incredibly sorry to hear about your pups' experience with their Super Chewer toys. We certainly understand the frustration that's been caused by this and know that certainly isn't the experience that we strive to curate for you and your pup each month. We'd be happy to further discuss everything with you to help make things right. Please be on the lookout for a direct reply from a member of our team to assist you!

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    Punctuality & Speed

    Reviewed April 14, 2020

    Bruno recognized the box immediately. He sat down waiting for his treats. We give him the toys and save the treats for later. He gets them one at a time. Thank you for his special box. We’re glad we’re back. Diane **

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    Verified purchase

    Reviewed April 14, 2020

    He loved this so far. Just arrive this morning. We introduce them on several days. Thank you for checking & donation to other dogs. Keep up the good work as a great addition to our pup's life! Thank you so much. **

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    Verified purchase

    Reviewed April 14, 2020

    We are confident that every month we will receive high quality snacks and toys for our dog Maxwell. We all look forward to receiving the package and learning about each product. Thank you for being part of our family fun!

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    Verified purchase

    Reviewed April 14, 2020

    Since receiving monthly Bark Boxes, Buddy has become excited for every delivery. He knows when I say "Bark Box" he will get gourmet treats and toys to enjoy. We are so glad we made this choice over a year ago.

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    Verified purchase

    Reviewed April 13, 2020

    My dog, Phoebe, loves her BarkBox!! She looks forward to it every month. When she sees the box she goes crazy with excitement! The items are made of quality material and are durable against my pup’s sharp teeth. I have recommended Bark Box to friends, family, and coworkers.

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    Verified purchase

    Reviewed April 13, 2020

    I think my husband and I end up more excited to get our pup Hudson's Barkbox than he is! We absolutely LOVE it - the collections in the box are always so creative and fun. The treats are healthy and the toys are well-made and high quality. Hudson has so much fun tearing into the box and he has a ball with the toys!

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    Verified purchase

    Reviewed April 13, 2020

    Shadow loves all her chew toys and treats. Great selection of toys for her to chew and chase after. She loves all the treats and has been learning a variety of tricks. She gets excited every time a her special box is delivered.

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    Verified purchase
    Customer Service

    Reviewed April 13, 2020

    I cannot say enough about the customer service I receive. I have a cancer dog. My Rott is 7 and lost her front leg to osteosarcoma almost 2 years ago. I gave her on a strict regimen. When I explained her needs, Bark Box so so wonderful. They respected all my wishes. Highly recommend. Makes my girl's month. Thanks so much.

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    Verified purchase
    Punctuality & SpeedRates

    Reviewed April 13, 2020

    Bark boxes are wonderful! My dog Bear loves them! I would rate it five star and so would Bear! This is definitely a wonderful thing for my dog! I just think it’s so nice he gets toys every month, because he just chews up his toys so fast! Thank you bark box!

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    Verified purchase

    Reviewed April 13, 2020

    I absolutely love BarkBox. I’ve been subscribed on and off for about 3 years (I only had to stop because of financial reasons, nothing to do with y’all). They only thing I wish y’all would do, would be if I could pick the type of toy my baby gets. She’s kinda picky so I could like put somewhere what toys she prefers and what she doesn’t like so the box could be more tailored that would be great. But even without it y’all are wonderful about sending replacements when she doesn’t like her toy!!

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    Verified purchase

    Reviewed April 13, 2020

    Nyla loves her boxes with the treats and toys. She especially loved the brown jug with the squeaker in it. She greets me with it every night when I come home from work. Titan loves his boxes as well. He loves the tug toys the best but he doesn’t get many of them. He also likes any type if ball. He loves to play fetch.

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    Verified purchase

    Reviewed April 12, 2020

    As always my family loves Barkbox. My pups get so excited whenever it comes in the mail and it’s always an event. The surveys we get periodically are great to keep up with what my pups like and don’t like. I always recommend Barkbox to any pup families I possibly can.

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    Verified purchase
    StaffTimeliness

    Reviewed April 12, 2020

    We absolutely loved our last box. Petey loves the treats and toys. He unfortunately destroyed one within minutes. He's sad over that. As the squeaker did not make it and some was and was not eaten. Please help put a smile back on Petey's face. Thank you!!!

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    BarkBox
    Response from BarkBox

    Hi Rita!

    Thank you so much for your feedback. We're incredibly sorry to hear about Petey's experience with his toy this month. We certainly understand the frustration that's been caused by this and know that certainly isn't the experience that we strive to curate for you both each month. We'd be happy to further discuss everything with you to help make things right. Please be on the lookout for a direct reply from a member of our team to assist you!

    Verified purchase

    Reviewed April 12, 2020

    We love getting new toys and treats every month. They strive to find toys suitable for your dog and their playing/chewing style. The treats are ok. They seem to be the same consistency and smell and my dogs don't always like them. That would be my only change. Mix up the type and treat textures.

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    Verified purchase
    Refunds & Payouts

    Reviewed April 12, 2020

    In each box 1 of the 2 toys is easily destroyed by my dog. She is able to bite pieces off and I have to throw them away. She only likes the treats that are meat flavored (ie, pork) and doesn’t like the ones that are solid and hard. If I take pictures of the destroyed toys, is there a way to receive a new one? Or be refunded? Thanks.

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    BarkBox
    Response from BarkBox

    Hi Bridget.

    Thank you so much for your feedback. We're incredibly sorry to hear about your pups' experience with their Super Chewer toys. We certainly understand the frustration that's been caused by this and know that certainly isn't the experience that we strive to curate for you and your pup each month. We'd be happy to further discuss everything with you to help make things right. Please be on the lookout for a direct reply from a member of our team to assist you!

    Verified purchase

    Reviewed April 12, 2020

    We've lived everything in each BarkBox. All the toys and treats are definitely looked forward to by our spoiled Pit. He'd eat them all in one sitting if we let him. We're very happy to have found BarkBox. It's made it so easy to spoil our baby a little more????

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    Verified purchase
    StaffTimeliness

    Reviewed April 12, 2020

    Beanie loves her BarkBox every month. I just wish there was more than two toys because once she gets bored with them she just leaves them in her cage. She loves the squeaky toys more than anything but did love the bottle opener that she got. I know you can't make toys indestructible but oh my she's destroys them the same day we get them. The only one that truly lasted was the blue one that's in the picture. She loves when we put crunchy peanut butter in it. Her favorite things for treats are carrots. If we could get a carrot looking toy that would be amazing!!

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    Verified purchase

    Reviewed April 12, 2020

    Hello, Everything in the box was great and Rocky really loves the pineapple toy... It squeaks and is crinkly... All the treats are good too and he loves the variety, especially the salmon skin treats, thanks! P.s. rocky also loves to tear open the box when it is delivered. :)

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    Verified purchase

    Reviewed April 12, 2020

    Such a great gift for our fur babies. Everything is shipped perfectly, and very creative. Liked the Toy within a toy cool concept. The treats are also yummy. They beg for them every time I reach out for the bag. Thanks for this product and keep doing what you're doing.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed April 11, 2020

    A great experience as always! A+ To BarkBox, thank you for the great and prompt customer service. Kimber loves getting her Barkbox every month and we look forward to the treats and chews. Any issue we have ever had has always been promptly resolved with ease!

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    Verified purchase

    Reviewed April 11, 2020

    My 77-pound Airedale loves absolutely every single treat and toy in each box. This has been a great investment and he loves getting mail!!! I wanted to let you know that my dog is really happy. He's really happy with BarkBox.

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    Verified purchase
    PriceRates

    Reviewed April 11, 2020

    Rosie loves her BarkBox, she enjoys everything that she gets.the price is very affordable and once a month is perfect. I recommend it to everyone I know with a dog or cat, I like the fact that the treats are real meet, I will be a customer for years. Thank you.

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    Verified purchase
    Customer ServiceStaff

    Reviewed April 11, 2020

    We’ve had a great experience with BarkBox! My dogs look forward to receiving their package every month. The BarkBox team has accommodated our box based on our feedback (e.g. types of toys and treats). It’s also very helpful to receive an email + tracking code when the box has shipping. My one concern is that the cancellation/renew period is 6 months. Not having a shorter window to cancel can pose challenges during unexpected times.

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    BarkBox Company Information

    Company Name:
    BarkBox
    Website:
    barkbox.com