BarkBox

BarkBox provides a great product for dogs and horrible customer service for humans. There have been several occasions on which the shipment of a box has been delayed or missed entirely. When contacting customer service, one needs to be prepared for at least an hour, long wait and chat. On one occasion, I was promised a replacement box, which never arrived. Upon contacting customer service a second time I was informed that my contract would be extended by a month to compensate for the missing shipment. That also did not occur. Today, I reached Edwin at customer service, who attempted to suggest that I had received a replacement box. Unfortunately, He suggested that one of the boxes that was part of my regular annual subscription had constitute a replacement box. Simply untrue. Again, the boxes are great for dogs. From a different perspective, the customer service is for the dogs.

I had the Bark Box for a year, and after the year was up, I cancelled my subscription, twice. They keep sending me boxes even though I had cancelled them. After the first time I cancelled and they sent another box, I emailed them telling them that I had cancelled. I went in and cancelled them again, only to get another email today saying they were sending me another box. They do not understand what the words "Cancel My Subscription" means.

So I ordered a 1-time Bark box as a gift for my daughter's two dogs and I wanted the Christmas Barkbox and that's the one I had ordered. Well, when she received it, it was Thanksgiving and I was not happy so I decided to chat with company and they said they would exchange it but it wouldn't be available till the 25th of Dec and this was a Christmas gift, this is bad business. Then when you look at email confirmation to confirm that I did order Christmas box it was not specific. I will definitely not be ordering again or referring to anyone.

I got a 6 month subscription to BarkBox and failed to stop the autorenewal. Now I'm stuck paying $20/month for 6 more months on a product I don't want. I've asked if the company will reconsider their policy and all I get is a "Sucks to be you. Keep paying until your sentence is up." Do NOT get sucked into this scam.

I recently purchased a BarkBox subscription for my pups. After filling out the information, my first box was promptly delivered. I clearly did not mark any products with meat, only plants. Pork treats were sent in my box. While the toys were cute, they didn't last over a day. This is a monthly subscription, so I immediately canceled auto renew. The next box came with in 9 days, not 30 days, so charged again. This box had even poorer quality toys and again, food I cannot feed to my dogs. The toys fall apart so quickly, they are actually a danger to my dogs with the big plastic squeakers and all of the fuzz. At this point, it's a complete waste of money. So disappointed and so disappointed with the dog trainers that recommend their products.

This company makes it next to impossible to cancel a subscription. I specifically requested immediate cancellation last month when they charged my credit card with an automatic annual renewal without even letting me know that my subscription was ending or giving me the option to extend it or cancel it. They claimed at that time they would have to charge me for the July box since it had already been delivered. OK, fine I said, but clearly stated in writing via email on 7/28 that I wanted them to immediately cancel the subscription. Several of their customer service reps tried to convince me to choose a different service, but again, after a string of emails, I clearly asked them to immediately cancel the subscription. Imagine my shock when I received yet another BarkBox yesterday.

I canceled my subscription because I’m inundated with product, and that I noticed that I had another box being shipped to me. So I went onto my account and saw that I would have a additional boxes coming. I messaged their customer service to try to get this canceled and they said that although I was being billed monthly I was part of the 12 month subscription plan. They were able to adjust me to an every other month option but could not full on cancel. I asked them to escalate this to leadership to please adjust me to the monthly plan, since that was what I thought I was on, and then get me canceled. I told them that they are wasting their product and my money as I am now giving away most of what comes to my house. Then their online help service stopped talking to me.

I would not recommend Bark Box to anyone. They never sent me the sign up promotional gift, which was supposed to be a dog bed. Then when I was signing up, it said that I would receive a discount if I paid for the full year rather than month to month. But what they didn't tell me is that the first month was at full price, so basically the discount was nonexistent. But the biggest complaint is that the toys are not durable at all. Virtually every month, my dog chews through the toys within minutes. When I complained, they tried to get me to sign up for a "super chewer" subscription at a much higher cost. Please save your money and do not give this company your business.

I thought I had purchased only one box, but apparently I was signed up for a subscription and was charged for another box. Learned you have to turn off auto-renewal. I was told initially they do not offer returns or refunds. Frustrating at first but after emailing I was able to resolve the issue.

Beware of this company. They ask for a credit card for auto renewal. I cancelled before the new renewal, thought everything was good. They asked why. I told them my dog did not like the toys. I tried to be nice and just get it cancelled to stop at the end of that last contract. Thought everything was taken care of. They went and did a renewal. Several attempts to cancel.

No way to contact customer service except through email. I cancelled my subscription by following the instructions online; we were moving and had no forwarding address. Two boxes were left in my 6 month subscription. Not a problem, we were going to be at that address for another 6 weeks and would be able to receive the boxes. When subscription was over we continued to be charged and two boxes now have been delivered to an old address where we no longer live.

After several days of back and forth, I was finally able to cancel my subscription. I still wouldn’t recommend this company, it’s just not worth the hassle if it’s not a good fit for you and your pet.

I signed up for the free memory foam dog bed. I received a small used bed. Then the replacement bed was a used bed that wasn’t memory foam. My dogs won’t eat the treats. The toys are easily torn apart. The only way to contact support is through Chat. I closed my account and was guaranteed that I wouldn’t be reviled but I was billed again. THIS COMPANY IS A FRAUD!!!

BarkBox is a great idea. My dogs love them but they destroy the toys in one afternoon/evening. I just changed to the super chewer version and I hope it’s better as I don’t want them eating the fluff. They mostly like the treats and I feel it is a decent value as some of the toys I purchased separately were 15 bucks each. If you have dogs that really chew you should order the super chewer without plush toys!

My dogs were completely satisfied. However I was not. First month the box was wrong. I ordered a Super Chewer box and received the regular box. It was corrected and was just a email to correct. However, I then had to pay more. Although I did originally sign up for super chewer. Nowhere did I read auto renewal. It only says auto ship. So after my prepaid subscription was up, I was charged for another 6 months. I went round and round with emails and have not been reimbursed. The customer service is friendly but to me was very vague on answering my questions. Leaving me feeling manipulated. Not so fun! That is a bummer. $198 loss for me.

I ordered a six month subscription for $150. The first box was left abandoned in the lobby of my apartment building. The second was found in the hall my apartment is on but nowhere near my apartment. The third box never came. I contacted customer service to complain, so they cancelled my subscription. I asked why so they said they’d give me three free boxes for my trouble. I never got those either. It feels like I got scammed.

My dog gets so excited when he sees his BarkBox. The quality of the products is top notch and the monthly themes are so clever. They make humans laugh and canines literally jump for joy. They also will customize the toys and treats to your dog. I have a dog that doesn't love the tiny soft treats but goes crazy for jerky, so his box now has more jerky treats. And when a box hasn't arrived, they immediately send out a replacement.

Don't know who gets more excited, me or the girls. Great themes, quality toys... even for heavy duty destructors, like my girls. Can't imagine canceling the subscription, at least until they become old farts.

The box itself is great, and our dog loves the toys that come with it. He is definitely an extreme chewer, and they hold up very well. My only complaint is the shipping time. Once the product ships, it's always 2+ weeks for us to actually receive it. The tracking information is very vague, and it seems like it sits in the same place for several days during the shipping process.

Many reviews here address the December shipping disaster. It took me almost two months to get a BarkShop order with shoddy tracking (it was all the shipping partner's fault). BarkShop refunded me immediately which was nice! Then when the package arrived, it was missing the key item (the rest I added on for free shipping). They did give me a complimentary BarkBox to try out in that package though. I worked with customer service over live chat to get the toy sent to me without a shipping charge. I did take a bit to pry it out of them but not every company would do that! The second order arrived in a much more timely fashion which tells me the previous situation was a COVID/Holiday season fluke. All of the toys are of high quality and I'm very happy with them. The experience was a mixed bag but I'd have no problem ordering from BarkBox/Shop again.

Stay away from BarkBox! I ordered a 5 or 6 month gift subscription for my nephew and his wife's pups. They had my credit card on file and charged me for 13 months. What started out as a $149.99 a month subscription ended up at $199.99 a month for 7 additional months. They did refund the final month when I realized what they were doing. Bad Dogs!

I contacted customer service and they responded within a couple of days and took care of my problem which I really appreciate. I wasn’t expecting that at all. As long as they work with their customers in this way, I think they have a great thing going. Many dogs seem to enjoy the treats and toys, in fact I saw a couple of boxes a friend of mine got so I tried it, but my pit bulls are just really finicky. Thank you for your help and support BarkBox!

Domino absolutely loves her Bark boxes! It has been so hard to find toys that she both likes and can’t destroy in 5 seconds. We are so glad that we heard about y’all! So far her favorite has been the wrench, she carries it everywhere, even to the vets office!

Please do not waste your money on product. Poor customer service. Messaged to cancel several times and still continue to take money. For small dog send toys that bigger than dog. Dog won't eat the nasty treats.

I tried out a 6-month subscription with this company and have yet to receive my first box. It's been over two months since signing up and they sent me an email wondering why they couldn't charge me for the 2nd month's subscription payment. I canceled my card so that they couldn't. They still have not sent out the first box and have been promising to do so countless numbers of times. I believe, whole heartedly that they do not have the consumer in their best interest. Subscribers be aware!

DO NOT BUY FROM THIS COMPANY!! There is no human to speak with at their customer service #. I have been fraudulently charged by this company and so has my daughter. We never ordered from this company yet they have fraudulently opened subscriptions for both my daughter and then me 6 months later. This is a total scam!! Beware!

Frankie is a 2 year old rescue that was considered aggressive toward other animals. He is highly anxious around them and just needed love and patience. His favorite day is BARKBOX DAY. I don’t think he ever had toys or treats before us and he loves every toy unconditionally. This company is imaginative & thoughtful about toys and treat. My “Scooby Don’t” Approves!!

I have been very satisfied with the items Gracie receives every month. The shipping is something to be desired, but considering the COVID-19 circumstances, I won't let it affect my rating as a happy customer. I feel the price is quite reasonable for the items included. I do wish I could get toys that do not have squeakers though. The squeakers drive my family crazy.

My dogs get so excited when their Barkbox arrives! In fact they now are overly excited when any box arrives! They LOVE getting "their mail". Thanks for making their life more exciting. The quality of toys is outstanding. Kudos to Barkbox!

The ease of use and being able to add on to boxes each month is awesome. The pups and our kids LOVE seeing what the theme will be each month. BarkBox has bought a lot of smiles and wagging tails to our home.