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Get ready to spoil your pup with BarkBox! Every month you’ll receive TWO original toys designed in-house (with the help of their dog-obsessed toy experts), TWO full bags of all-natural treats, and ONE drool-worthy chew. Each box is built around a fun surprise theme for all dog & dog parents to enjoy. If your pup doesn’t absolutely love something, BarkBox will make it right, no questions asked!
Pros & Cons
- Options for dogs with allergies
- High-quality ingredients
- Customized to your dog’s size
- Subscriptions renew automatically
BarkBox provides a fun monthly subscription box with treats and toys for your dog. While you can’t cancel a subscription early, there is a month-to-month option available.
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Reviewed Dec. 16, 2022
BarkBox provides a great product for dogs and horrible customer service for humans. There have been several occasions on which the shipment of a box has been delayed or missed entirely. When contacting customer service, one needs to be prepared for at least an hour, long wait and chat. On one occasion, I was promised a replacement box, which never arrived. Upon contacting customer service a second time I was informed that my contract would be extended by a month to compensate for the missing shipment. That also did not occur. Today, I reached Edwin at customer service, who attempted to suggest that I had received a replacement box. Unfortunately, He suggested that one of the boxes that was part of my regular annual subscription had constitute a replacement box. Simply untrue. Again, the boxes are great for dogs. From a different perspective, the customer service is for the dogs.
Reviewed Dec. 16, 2022
I had the Bark Box for a year, and after the year was up, I cancelled my subscription, twice. They keep sending me boxes even though I had cancelled them. After the first time I cancelled and they sent another box, I emailed them telling them that I had cancelled. I went in and cancelled them again, only to get another email today saying they were sending me another box. They do not understand what the words "Cancel My Subscription" means.
Reviewed Dec. 4, 2022
So I ordered a 1-time Bark box as a gift for my daughter's two dogs and I wanted the Christmas Barkbox and that's the one I had ordered. Well, when she received it, it was Thanksgiving and I was not happy so I decided to chat with company and they said they would exchange it but it wouldn't be available till the 25th of Dec and this was a Christmas gift, this is bad business. Then when you look at email confirmation to confirm that I did order Christmas box it was not specific. I will definitely not be ordering again or referring to anyone.
Reviewed Oct. 26, 2022
I got a 6 month subscription to BarkBox and failed to stop the autorenewal. Now I'm stuck paying $20/month for 6 more months on a product I don't want. I've asked if the company will reconsider their policy and all I get is a "Sucks to be you. Keep paying until your sentence is up." Do NOT get sucked into this scam.
Reviewed Sept. 23, 2022
I recently purchased a BarkBox subscription for my pups. After filling out the information, my first box was promptly delivered. I clearly did not mark any products with meat, only plants. Pork treats were sent in my box. While the toys were cute, they didn't last over a day. This is a monthly subscription, so I immediately canceled auto renew. The next box came with in 9 days, not 30 days, so charged again. This box had even poorer quality toys and again, food I cannot feed to my dogs. The toys fall apart so quickly, they are actually a danger to my dogs with the big plastic squeakers and all of the fuzz. At this point, it's a complete waste of money. So disappointed and so disappointed with the dog trainers that recommend their products.
Thank you for taking the time to share your experience with us. We extend our sincerest apologies for the disappointment. That is not the experience that we wanted for you and your pup. It doesn't look like there was an attempt to reach us about these concerns but we can definitely help. The subscription box that was chosen is the Classic, which has fluff, crinkle, plush fabric, and varying types of squeakers and materials. We have a few options for changing the durability. In addition, the allergies marked at sign-up were for chicken, turkey, and beef, so that isn't quite enough tailoring for receiving all plant-based treats. That has been changed for you. We also have a Scout's Honor Guarantee so you will be receiving replacements. The subscription was started on 8/28. The first box goes out right away but then they fall in line with the rest of the boxes after that. Keep an eye out for further communications from our team to go over this with you and see how we can help further. Thank you for choosing BARK and for your feedback.
Reviewed Aug. 13, 2022
This company makes it next to impossible to cancel a subscription. I specifically requested immediate cancellation last month when they charged my credit card with an automatic annual renewal without even letting me know that my subscription was ending or giving me the option to extend it or cancel it. They claimed at that time they would have to charge me for the July box since it had already been delivered. OK, fine I said, but clearly stated in writing via email on 7/28 that I wanted them to immediately cancel the subscription. Several of their customer service reps tried to convince me to choose a different service, but again, after a string of emails, I clearly asked them to immediately cancel the subscription. Imagine my shock when I received yet another BarkBox yesterday.
I reached out to them again and they claimed I never responded about the cancellation of the service. That is a lie -- I sent the email chain where I make it abundantly clear that I wanted immediate cancellation. Now they won't send me a prepaid shipping label so I can return the unwanted box to them. What a SCAM. I notice in other reviews that others have had similar experiences to mine with this company. Do yourself a favor and go with BullyMake. They have better consumer reviews in general and do not have any bad reviews for service like BarkBox does.
Thank you for taking the time to share your feedback with us and we extend our sincerest apologies for the frustrating experience with cancelation. That is not the experience that was intended and we thank you for reaching out and sharing this. It looks like there was communication sent and we were waiting to hear back before we made the cancelation. With that said, we take full responsibility for the confusion that was caused and we appreciate your feedback on the renewal process. I can confirm that your subscription has been closed and that you have now been refunded in full for the entire plan renewal.
Reviewed July 12, 2022
I canceled my subscription because I’m inundated with product, and that I noticed that I had another box being shipped to me. So I went onto my account and saw that I would have a additional boxes coming. I messaged their customer service to try to get this canceled and they said that although I was being billed monthly I was part of the 12 month subscription plan. They were able to adjust me to an every other month option but could not full on cancel. I asked them to escalate this to leadership to please adjust me to the monthly plan, since that was what I thought I was on, and then get me canceled. I told them that they are wasting their product and my money as I am now giving away most of what comes to my house. Then their online help service stopped talking to me.
I told them to please pass along my feelings that this service should be aware that families can become overwhelmed with product in a short time and would need to full on cancel subscription services. I may need to call my credit card to get it canceled that way. I don’t recall signing some one year agreement for monthly beer billing. I don’t believe I would’ve signed up for that. When I was paying monthly I believed it was a subscription service that I could shut off if I no longer needed it. At this point, I would never ever ever recommend this subscription to anyone. I will absolutely never buy products through them again since they are “unable to process returns at this time”, so they say, so I am stuck with their products. I absolutely feel like they are taking my money without my consent and I will get this stopped, with or without their help. Extremely disappointed. Really really poor customer care, as in they don’t care about their customers, evidently.
Thank you for taking the time to share your feedback with us and share your experience. Please accept our sincerest apologies for the frustration and confusion. We certainly want to do everything that we can to make the subscription and deliveries to your pup the best fit possible. We do have a monthly option that can be stopped and started each month as desired. Keep an eye out for a private message from our team on how we can help further and accommodate your needs. Also, our apologies for miscommunicating, and if you thought that we stopped communicating. The last message was one that we sent to you but if you didn't receive that we are so sorry and please let us know. Thank you again for your feedback.
Reviewed May 15, 2022
I would not recommend Bark Box to anyone. They never sent me the sign up promotional gift, which was supposed to be a dog bed. Then when I was signing up, it said that I would receive a discount if I paid for the full year rather than month to month. But what they didn't tell me is that the first month was at full price, so basically the discount was nonexistent. But the biggest complaint is that the toys are not durable at all. Virtually every month, my dog chews through the toys within minutes. When I complained, they tried to get me to sign up for a "super chewer" subscription at a much higher cost. Please save your money and do not give this company your business.
Thank you for taking the time to share your feedback about your experience with us. Please accept our sincerest apologies for the frustration and confusion. The account is showing that it was created with a different promotion so you would have received that one instead of the bed that you mentioned. Thank you for the feedback on the pricing confusion as well. The whole 6 months receives the discount, but since the offer comes after signing up, that first charge is already made and then the total remaining balance is calculated with the discount on the whole plan. It also sounds like the toys didn't last and we do have a Scout's Honor Guarantee as well. Please keep an eye out for a direct message from our team to make sure that all of this is cleared up and completely resolved for you.
Updated review: May 14, 2022
I thought I had purchased only one box, but apparently I was signed up for a subscription and was charged for another box. Learned you have to turn off auto-renewal. I was told initially they do not offer returns or refunds. Frustrating at first but after emailing I was able to resolve the issue.
Original Review: May 13, 2022
Bought a one time box for my dog and not even 2 weeks later I was charged for a new box. I never signed up for a monthly subscription, yet my account said I was scheduled to buy 2 more boxes. When I went to my account, they automatically signed me up for renewals. Worst of all, I was told they don't offer any refunds or returns. So they basically took my money and they don't offer any help.
Reviewed May 12, 2022
Beware of this company. They ask for a credit card for auto renewal. I cancelled before the new renewal, thought everything was good. They asked why. I told them my dog did not like the toys. I tried to be nice and just get it cancelled to stop at the end of that last contract. Thought everything was taken care of. They went and did a renewal. Several attempts to cancel.
The only email I get is, "Thank you for your response. Our team will be contacting you soon." THEY never CONTACTED. They will not pull this again. I have discussed with the company doing the payment. They will no longer be able to do any more auto renewals on my account. I want this cancelled and they will not respond. When your dog will not play with the toys anymore it is useless hard plastic that sits in the yard until thrown away.
Thank you so much for sharing your experience with us. Please accept our sincerest apologies for the confusion and frustration. That is not our intent and we hope for nothing but the best experience for you and your pup. We want to make sure this is resolved so please keep an eye out for a direct message from our team so that we can help out further. In the meantime, please know that the account has been closed completely and refunded in full for the most recent renewal. You may enjoy the last box delivered or donate it to a local shelter or rescue, whichever you prefer. We did send correspondence to you regarding your cancellation request but we are so sorry if you didn't receive it. We are so sorry that your pup didn't like the toys and we would have been more than happy to send replacements under our Scout's honor Guarantee or tailor the box to the right fit. Please keep an eye out for further communications from our team so that we can make sure this is resolved for you.
Reviewed May 8, 2022
No way to contact customer service except through email. I cancelled my subscription by following the instructions online; we were moving and had no forwarding address. Two boxes were left in my 6 month subscription. Not a problem, we were going to be at that address for another 6 weeks and would be able to receive the boxes. When subscription was over we continued to be charged and two boxes now have been delivered to an old address where we no longer live.
Contacted customer service and explained that the subscription had been cancelled and we should not have been charged to start a new 6 month subscription. Argument via email that rudely claimed that I had not cancelled my subscription and we were going to continue to be charged every month for another 6 months…. wanted us to prove we cancelled??? Really? Steps were followed per the company's instructions online This is why I do not and will not do auto-renew subscription services.
Hi Susan! Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the frustration and miscommunication in getting your plan canceled. That is not the experience that we wanted for you and I want to make sure to make this right for you and your pup. Keep an eye out for a direct email from the team so we can help out further.
Updated review: May 4, 2022
After several days of back and forth, I was finally able to cancel my subscription. I still wouldn’t recommend this company, it’s just not worth the hassle if it’s not a good fit for you and your pet.
Original Review: May 2, 2022
I’m just leaving this review to warn anyone thinking about signing up for the monthly subscription box. The toys are of poor quality, they’re destroyed by my dog in about 2 days. My dog didn’t care for the treats either. When I tried to cancel I got a wordy email telling me basically that I’ll be charged the whole six months even if I’m extremely dissatisfied with the entire experience. This company locks you into a subscription then refuses to stop charging you even if you no longer want it
Hi Angela! Thank you so much for taking time to share this feedback. We incredibly sorry to hear about the experience that you had with each of your shipments, and when working with our team. This definitely is not the fun experience we had hoped for your pack. We also want to sincerely apologize for any miscommunication on our end of things. We do offer our Scout's Honor guarantee which promises to replace any items in your box that your pups can't have or don't love. We also never want to make our customers feel locked into a subscription that is not a perfect fit for their pack. We would love the opportunity to make this right for you! Please keep an eye out for a direct message from our team so we can help further!
Reviewed April 2, 2022
I signed up for the free memory foam dog bed. I received a small used bed. Then the replacement bed was a used bed that wasn’t memory foam. My dogs won’t eat the treats. The toys are easily torn apart. The only way to contact support is through Chat. I closed my account and was guaranteed that I wouldn’t be reviled but I was billed again. THIS COMPANY IS A FRAUD!!!
Hi Shanda. Thank you so much for taking time to share the details of your experience. We want to sincerely apologize for the less than perfect experience you've had with BarkBox. We completely understand your concern regarding the bed you received as well as the treats not being up to your pup's liking. It is never our intention to make our customers feel taken advantage of and we always strive to keep the pups in our pack happy. It sounds like this has been an incredibly disappointing experience and we would like nothing more than to make this right.
Please be on the look out for a direct message from our team. We look forward to connecting with you further!
Reviewed March 23, 2022
BarkBox is a great idea. My dogs love them but they destroy the toys in one afternoon/evening. I just changed to the super chewer version and I hope it’s better as I don’t want them eating the fluff. They mostly like the treats and I feel it is a decent value as some of the toys I purchased separately were 15 bucks each. If you have dogs that really chew you should order the super chewer without plush toys!
Reviewed Jan. 4, 2022
My dogs were completely satisfied. However I was not. First month the box was wrong. I ordered a Super Chewer box and received the regular box. It was corrected and was just a email to correct. However, I then had to pay more. Although I did originally sign up for super chewer. Nowhere did I read auto renewal. It only says auto ship. So after my prepaid subscription was up, I was charged for another 6 months. I went round and round with emails and have not been reimbursed. The customer service is friendly but to me was very vague on answering my questions. Leaving me feeling manipulated. Not so fun! That is a bummer. $198 loss for me.
Hi Tammy! Thank you so much for taking time to share your feedback around your BARK experience. While we are very happy to hear your dogs were satisfied with their experience, we want to sincerely apologize for the frustration caused around the autorenewal and back and forth communication with our team. We never want our customers to feel manipulated or taken advantage of as we only want to provide a fun, stress free experience. With that said, please keep an eye out for a direct message from our team so we can connect further and find the appropriate resolution!
Reviewed July 21, 2021
I ordered a six month subscription for $150. The first box was left abandoned in the lobby of my apartment building. The second was found in the hall my apartment is on but nowhere near my apartment. The third box never came. I contacted customer service to complain, so they cancelled my subscription. I asked why so they said they’d give me three free boxes for my trouble. I never got those either. It feels like I got scammed.
Hi Travis. Thank you so much for taking time to share your feedback with us. We want to sincerely apologize for the state in which the first two boxes were delivered, as well as for the missing third box. This certainly is not the type of service we wish to provide any of our customers. We can't apologize enough that your pup has been left waiting on all those monthly goodies. We would love the opportunity to look into this further and find the best solution to ensure you and your pup are well taken care of. Please keep a look out for a direct message from our team via Consumer Affairs.
Reviewed July 16, 2021
My dog gets so excited when he sees his BarkBox. The quality of the products is top notch and the monthly themes are so clever. They make humans laugh and canines literally jump for joy. They also will customize the toys and treats to your dog. I have a dog that doesn't love the tiny soft treats but goes crazy for jerky, so his box now has more jerky treats. And when a box hasn't arrived, they immediately send out a replacement.
Reviewed July 4, 2021
Don't know who gets more excited, me or the girls. Great themes, quality toys... even for heavy duty destructors, like my girls. Can't imagine canceling the subscription, at least until they become old farts.
Original Review: Feb. 25, 2021
The box itself is great, and our dog loves the toys that come with it. He is definitely an extreme chewer, and they hold up very well. My only complaint is the shipping time. Once the product ships, it's always 2+ weeks for us to actually receive it. The tracking information is very vague, and it seems like it sits in the same place for several days during the shipping process.
Hi Rhonda! Thank you so much for taking time to share this feedback around your Super Chewer experience! While we are so happy to hear that the toys are a great fit for your pup, we sincerely apologize for the frustration caused by shipping delays and tracking updates. We certainly understand the concern you feel and this truly is not the experience we hoped for you and your special pup. We would like nothing more than to make this right for you as soon as we can. Please keep an eye out for a direct message from our team so we can assist further!
Reviewed Feb. 10, 2021
Many reviews here address the December shipping disaster. It took me almost two months to get a BarkShop order with shoddy tracking (it was all the shipping partner's fault). BarkShop refunded me immediately which was nice! Then when the package arrived, it was missing the key item (the rest I added on for free shipping). They did give me a complimentary BarkBox to try out in that package though. I worked with customer service over live chat to get the toy sent to me without a shipping charge. I did take a bit to pry it out of them but not every company would do that! The second order arrived in a much more timely fashion which tells me the previous situation was a COVID/Holiday season fluke. All of the toys are of high quality and I'm very happy with them. The experience was a mixed bag but I'd have no problem ordering from BarkBox/Shop again.
Reviewed Jan. 10, 2021
Stay away from BarkBox! I ordered a 5 or 6 month gift subscription for my nephew and his wife's pups. They had my credit card on file and charged me for 13 months. What started out as a $149.99 a month subscription ended up at $199.99 a month for 7 additional months. They did refund the final month when I realized what they were doing. Bad Dogs!
Hi Edward. Thank you so much for taking time to share your feedback. We want to sincerely apologize for the frustration caused the auto renewal of the plan you gifted to your family. It certainly was not our intention to catch you off guard with that charge but we do understand the concern this has caused. We want to ensure this is cleared up and resolved for you as soon as possible. Please be on the look out for a direct message from our team!
Updated review: Jan. 16, 2021
I contacted customer service and they responded within a couple of days and took care of my problem which I really appreciate. I wasn’t expecting that at all. As long as they work with their customers in this way, I think they have a great thing going. Many dogs seem to enjoy the treats and toys, in fact I saw a couple of boxes a friend of mine got so I tried it, but my pit bulls are just really finicky. Thank you for your help and support BarkBox!
Original Review: Jan. 8, 2021
If you sign up for this please understand that you CANNOT CANCEL your monthly charges or shipments, even if you are unhappy. They do not care. My dogs liked 1 little item out of the whole box. I thought, like every other company that exists, that I could receive a shipment and at least try it for 7 days to find out if the product was good. Definitely not that way with this company. I would have been happy to even pay the following month while I wait for them to stop the charges but they said no, they have to continue charging me for the whole year.
I tried to get my son's dog to eat the smelly treats but she wouldn't either. NOT WORTH THE MONEY. I am going to my bank this weekend to cancel my debit card since I have no other choice. Would have been VERY HAPPY to pay the $25 per month if my dogs liked it - that was why I tried it (or thought I was "trying" it). This is very bad business practice.
Hi Avary! Thank you so much for taking time to share this feedback. We are so sorry to hear your pups did not enjoy the items in their first box. This definitely is not the fun experience we had hoped for your pack. We also want to sincerely apologize for any miscommunication on our end of things. We do offer our Scout's Honor guarantee which promises to replace any items in your box that your pups can't have or don't love. We also never want to make our customers feel locked into a subscription that is not a perfect fit for their pack. We would love the opportunity to make this right for you! Please keep an eye out for a direct message from our team so we can help further!
Reviewed Dec. 27, 2020
Domino absolutely loves her Bark boxes! It has been so hard to find toys that she both likes and can’t destroy in 5 seconds. We are so glad that we heard about y’all! So far her favorite has been the wrench, she carries it everywhere, even to the vets office!
Reviewed Nov. 5, 2020
Please do not waste your money on product. Poor customer service. Messaged to cancel several times and still continue to take money. For small dog send toys that bigger than dog. Dog won't eat the nasty treats.
Hi Bert! Thank you so much for taking time to share this feedback. We are so sorry to hear about this experience. We completely understand your frustration with the items not being the perfect fit for your special pup and we would like nothing more than to make this right for you and your pack. Please keep an eye out for a direct message from our team and we will be sure to resolve this right away!
Reviewed Oct. 12, 2020
I tried out a 6-month subscription with this company and have yet to receive my first box. It's been over two months since signing up and they sent me an email wondering why they couldn't charge me for the 2nd month's subscription payment. I canceled my card so that they couldn't. They still have not sent out the first box and have been promising to do so countless numbers of times. I believe, whole heartedly that they do not have the consumer in their best interest. Subscribers be aware!
Hi Susan! Thank you so much for taking time to share this feedback. We are so sorry to hear that you and your pup are still waiting on that first box. We also want to apologize for any frustration caused by messages regarding your payment. This definitely is not the type of experience we had intended for you and your pack and we would like nothing more than to make this right for you. Please be on the lookout for a direct message from our team so we can assist further!
Reviewed Sept. 1, 2020
DO NOT BUY FROM THIS COMPANY!! There is no human to speak with at their customer service #. I have been fraudulently charged by this company and so has my daughter. We never ordered from this company yet they have fraudulently opened subscriptions for both my daughter and then me 6 months later. This is a total scam!! Beware!
Hi Jill. Thank you so much for taking time to share this information. We are so sorry to hear that you and your daughter are experiencing this. We definitely understand your frustration and concern. We want nothing more than to sort this out for the both of you as soon as possible. Our team will be sending you a direct email to help you further.
Reviewed Aug. 26, 2020
Frankie is a 2 year old rescue that was considered aggressive toward other animals. He is highly anxious around them and just needed love and patience. His favorite day is BARKBOX DAY. I don’t think he ever had toys or treats before us and he loves every toy unconditionally. This company is imaginative & thoughtful about toys and treat. My “Scooby Don’t” Approves!!
Reviewed Aug. 3, 2020
I have been very satisfied with the items Gracie receives every month. The shipping is something to be desired, but considering the COVID-19 circumstances, I won't let it affect my rating as a happy customer. I feel the price is quite reasonable for the items included. I do wish I could get toys that do not have squeakers though. The squeakers drive my family crazy.
Reviewed Aug. 3, 2020
My dogs get so excited when their Barkbox arrives! In fact they now are overly excited when any box arrives! They LOVE getting "their mail". Thanks for making their life more exciting. The quality of toys is outstanding. Kudos to Barkbox!
Reviewed Aug. 2, 2020
The ease of use and being able to add on to boxes each month is awesome. The pups and our kids LOVE seeing what the theme will be each month. BarkBox has bought a lot of smiles and wagging tails to our home.
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