BarkBox Reviews

We decided to give BarkBox another try after a year break because they take the money on the 1st every month but it takes anywhere from 2-4 weeks to get the box. I was hoping things had changed but they clearly have not! I don’t know any other business that takes up to a month to ship at product that is paid for. We have to finish out our subscription and then we are definitely done with this company!

I signed up for a normal toy subscription. It seemed fantastic at first. Then my huskimo started finding ways to rip off ears, arms, legs or anything else that was small enough for her to swallow. Multiple times I woke up to her vomiting up a piece of a toy in her bed. I switched to the super chewer toys. She doesn’t even look at them. She has a few favorites that don’t have small parts she can rip off that I let her keep but I had to give everything else I’ve paid for away. The worst part is, you can’t just stop your subscription. You have to keep paying for toys until your year is up.

I ordered BarkBox for my dog as he was quite a chewer. I started with the regular box and after one month switched to the super chewer. Duke and Siri somehow know when it’s their box in the mail. There are very durable balls inside of a cloth character design monthly. The cloth part is gone within the day but those are their favorite balls. The other toy is more of a plastic toy they like but nothing compared to the balls. Having the BarkBox delivered monthly helps me spend less money on toys when I’m out and about and I know the toys through bark box will be durable and long lasting. Each box comes with treats but man do my dogs love the cheesy peasy!!

Absolutely toxic pet company. Left the critical feedback that they changed from Bark boxes to bags lead them to deleting my review and banning me on Reddit. Absolutely toxic. We have nothing to do with them.

We started using Bark almost a year ago, and have loved it up until this last month. We moved and changed our address with Bark, and the box was shipped to our old address. Bark did correct this and send us a replacement box to our new address. The replacement box was delivered and smelled distinctly of cigarette smoke. It was as if the toys were soaked in smoke. When I reached out to Bark, I was initially told it was because of the treat that was in the box. When I informed the customer service agent that there was no possible way the strong cigarette smell was from the treat, they sent us yet another replacement box, since we had to throw away the toys from the first one. The second replacement box also had this strong smell. It was so bad and has me worried about the cleanliness of the warehouse these toys are kept in, that I still wasn’t able to give the toys to my dog.

I ordered from BarkBox, I keep an eye on when I get notification of shipping. Nothing arrived in a decent amount of days so I reached out to CS. CS said it was en route, would arrive within the next week. No package. I checked shipping progress, no updates, just that it had been shipped. I have been burned before with the perpetual shipping status so I thought this is not a good start and I want to cancel so I don’t have to deal with it in the future. CS said it must have been lost, they did refund the money when I made the purchase, they did cancel the subscription BUT told me that I will be responsible for paying the subscription amount for the next 12 months. They could only cancel the renewal subscription that would take place after the first 12 months. This is crazy to try and force people into a contract for pet toys and treats for a year. No thanks Bark Box.

I signed my pet up to receive a BarkBox every month for a year. I thought, what a great deal to get 2 toys and multiple bags of treats every month with a guarantee to replace any toys that my dog could chew through. I was excited because my dog has chewed through and destroyed wood, plastic and metal. He is definitely a super chewer! I thought this was an answer for us! We received our first box. Everybody (kids, dog, and me!) was excited! Not more than 15 minutes later, our dog brought us a shredded toy…. SHREDDED!!

Very difficult to cancel. My pup did not like the toys & some of the treats so it was a waste of money. After I complained they did send different stuff but my puppy simply doesn’t like their toys!! After contacting the company again to cancel they reminded me of their promotion & indicated I’m obligated to continue due to that. They will offer various options such as every other month but won’t cancel. You really have no choice since they have your credit card info. I wish I’d never heard of them!!

We have given BarkBox more opportunities that they deserve, but we are done. The last bark “box” came in an Amazon plastic bag and was crap. When we asked about this change they tried to claim that the change from a box to an Amazon bag was due to President Trump’s tariffs. Total BS!!! And, since they have decided to play politics in an attempt to cover up their greed, we are done with them!!!

We want the themed BOXES back. Or we are quitting. We joined BarkBox and my dogs look forward to opening the box every time. Now they go for my own deliveries thinking they are their bark box. Meanwhile it's in a plastic bag. My dogs' free range on our 4 acres so if they choke on plastic wtf. It's a choking hazard.

Please be careful when you sign up for BarkBox. As there is no opting out early. I inadvertently signed up under the wrong ad, and was hoping to get free Crocs for my dog, which I thought were adorable and would keep her from burning her little pads in the hot concrete areas. Because I signed up under an ad for extra toys, that is what I was stuck with. I wrote to customer service as soon as I realized and within a day or two of the order being placed. I explained that my dog doesn't need extra toys because she doesn't play that much with the toys that she has and asked if we could be switched to the Crocs and keep the same cost plan. The customer service responses were very friendly and they offered to change my plan in which I would receive less toys for $19.99 a month instead of instead of the twenty something dollar a month, that I would be paying.

At first I did love the box, however due to financial reasons I can no longer afford the subscription. They will not let you cancel it. I have tried on the website, and also have tried to email and use the online chat. None were helpful in any way.. They continue to charge my card and won't stop until September. Absolutely ridiculous to trap your customers into something like that. I do not recommend anyone use this company. You are better off going to the local grocery store and getting the same items for way cheaper.

I contacted Bark Box's team, and explained to them that I have a service dog in training and would they be willing to donate some toys to us. Normally they donate to organizations, but they made a exception for us and sent us some toys. We reached back out and asked if they would send us some crocs because we can't work during the day due to the ground being too hot. Their customer service was above and beyond. They always responded within an hour no matter what time of the day it was. They complimented my dogs, sent photos of their own dogs, and went above and beyond. Their team is absolutely amazing. We ended up receiving 7 toys, 4 bags of dog treats, and 2 dog treats. My dogs are thrilled and their toys are super tough and long lasting.

Terrible experience! Signed up for six months with a offer of a free bed. The bed was chintzy but OK. The boxes were repetitive in content and they would not cancel but did allow me to take a smaller box. But then they auto-renewed my subscription for another 6 months without my permission, saying that was because of the smaller box. That was not what I was told and I had it in writing in email. The story goes on and on with contradictory emails, incorrect info on their website and I'm now at the point of blocking them as a vendor on my credit card. Awful company.

I was so excited to get the BarkBox Crocs for my dog. I went off of BarkBox size guide. Mind you when you sign up you have to agree to six months or you can’t get the Crocs. Needless to say the Crocs do not fit. They will not give me a pair of that fit because they said they are out of Crocs. I am very disappointed in the type of treats they send. Some of them are strange and my dog won’t touch them. The toys are so so. Some of them don’t stay together very well. I will definitely be canceling when my six months is up.

Waste of money and poor quality in toys and snacks. They get you with a wonderful ‘first box…Harry Potter”. I tell them I have a Bull Mastiff that is 115 pounds. The future boxes are disappointing with toys that a small dog would enjoy not a huge dog!!! My dog loved opening the box but now a nasty plastic bag comes with the pathetic toys and tiny bags of dog treats… one the it vegan and my dog hates and tried telling me "Bark" but they don’t care.

I was so excited to get the boxes when I first signed up. Then I started getting the same types of toys over and over - cheap hard plastic or rubber toys (mostly balls) that our dog either shredded within minutes or are painfully heavy and covered in little spikes when you inevitably step on them in the middle of the night. I also didn't realize that I was locked into an entire 12-month subscription, because they don't make it obvious during the sign-up process - so just understand that you won't be able to cancel if you're unhappy with the contents (and you probably will be, especially for the price).

WTH @BarkBox must be going broke sending out this cheap bags. Absolutely terrible and horrible quality! 0 freaking ⭐️. Pick a different subscription. I have a 80 lb boxer and “upgraded” to the Super Chewer box but the large toys we get are the size of my palm. The treats are always the same dollar store quality. SUCH A WASTE OF MONEY! This company is a rip off.

My dog finds the toys entertaining for about a day. I had a box never delivered and their customer service first asked me to wait and then wanted me to check with my neighbors. Pretty useless. I am not renewing my subscription. It's really not worth it if every third box gets lost. I shop a lot online and never have delivery problems otherwise.

I agreed to this subscription. Asked on the packaging - It came in a BOX (hence the name, BARK BOX). This month came in a BAG, blamed it on tariffs. Treats were crushed, toys were overstock. No theme. No games, no PROTECTION of $25 worth of goods. Tried to cancel - But you CAN'T. You are forced to live out the rest of your subscription with this lack of care for what you are paying for. That's 9 months of crap for $225. Completely unacceptable. This is a breach of contract. I did not agree to a BAG, I agreed to a BOX. Expect chargebacks, Bark Lame BAG.

After one month, they replaced the box with a plastic bag, which seems like deceptive practices to me. They would not allow me to cancel despite the fact they changed what they are providing, to much less quality. It is called Bark BOX for a reason....not Bark plastic crappy bag.

I purchased the year subscription to Bark Box with the intention of locking in the price. I'm unable to cancel until the subscription ends. In the middle of my subscription they decided to change it from a box to a bag. This is not what I signed up for. The card that came in the bag has a note from the CEO saying they changed from a box to bag so they don't have to increase prices due to tariffs. That's great, good for them, but that's not what I signed up for. I signed up for the year subscription so my price wouldn't change if there were cost increases. This is not what I signed up for. My dog usually gets so excited when the boxes come. He loves trying to open them and get to what's inside. He had no interest in the bag whatsoever. The excitement, which is the whole reason I signed up for this in the first place, is gone. I will say I'm low key glad he didn't go crazy over the bag because its absolutely a choking hazard.

I was thinking about getting BARKBox. As I looked at the website they also had a promo for dog crocs. I decided I'd get 1 box and if my dog liked it we would stay subscribed. I received the order which was nicely packaged however my dog wouldn't eat the snacks, and didn't like 1 of the 2 toys. When signing up, there is a slider labeled "monthly". As my dog didn't like the first box I had low hopes for the rest. I contacted customer service and they responded with the following... "Thank you for emailing back, Brittany! I totally understand, and we kindly ask our customers to fulfill the commitment they signed up for, especially since you received the Crocs promo by selecting a multi-month plan." I did verify the slider labeled monthly did indicate 6 months in lighter letters underneath. I'm not happy that they are using the promo dog crocs to keep me paying when they could have just indicted that I signed up for 6 months instead.

We’ve had a single subscription to the Super Chewer box for years. I’ve got three 100lb doodles who all love to chew and are known to swallow things they shouldn’t, so we have to be careful. That said, I think this company is doing everything right. One box a month gives us enough treats and toys for all three dogs. It’s a great deal compared to what I’d spend at a pet store for the same. My dogs have never had a bad reaction to any of the treats and they always love them. It’s become a ritual in our house for the dogs to open the BarkBox when it arrives themselves. It’s basically puppy Christmas once a month.

Disappointed with the Quality of toys. One of my pups is in the emergency vet hospital due to the fact of the fabric on the toy tore off and ended up being eaten by my pup and adhered to her esophagus and ended up with pneumonia. They are just hoping that the infection hasn’t made it into her bloodstream to make her septic. We are waiting more results from her bloodwork and she has been on oxygen for over a day. She is critical! Just hope she makes it through.

Was intrigued by the ability to have 2 new toys and treats each month and signed up for the Super Chewer option. The first three shipments included toys that were either totally fabric or covered in fabric. As the goal is for our dog to not ingest cloth that she chews up, toys were not usable. Complained to BarkBox and after that, they sent the smallest and uninteresting toys, that were definitely not worth $35 a month! As others have stated, I wish I would have read reviews before starting up with this package.

I started with BarkBox in Jan or Feb of 2025. I had horrible trouble with the app and site. I couldn’t access my account in general for weeks. I’ve gotten my boxes every month and I love the idea but we have Super Chewer box and she does destroy most toys. Which I understand they will and not my complaint. Just added knowledge for those who believe that they say indestructible. But most frustrating part is dealing with customer service. I asked multiple times questions and they gave me around about answers. Seems shady to me.

After only two deliveries, I cancelled. The second delivery was supposed to contain extra items that I had purchased in addition to the monthly box. Despite repeated assurances, most of the extra items were missing. After a constant runaround from the reps at Bark, I was forced to deny all of the charges on my credit card. After that, BarkBox refunded a small amount of money, but I am still out almost $200 for items I never received. I decided to curate my own boxes from Chewy and Petco instead.

I had been a loyal bark box customer for over 4 years (2 subscriptions), over the past year the quality of customer service dropped significantly. They would charge the box at the first of the month without fail but would not ship the box until mid month or later. Some months we would not get a box and they'd already be charging the next one. Customer service on the phone was no help and if you cancelled the membership you still had to continue until the term ended. It just wouldn't renew. That was their version of cancellation.

The worst subscription ever. 4 weeks of pretty much the same type of toy. I have little dogs they send rock hard toys every month. The dogs will not eat their treats and you can't cancel. That's the only reason they in business because you are stuck.

Once upon a time we had positive experiences with the company. Then the homophobic email circulated around and they took out a payment for a box we had already cancelled. Customer service said there was nothing they could do, the only thing that worked was escalation. Eventually got a refund, but they’re really weird about taking out random payments and not sending boxes, sending doubles, and giving us allergens that our dog couldn’t digest even when we asked for the allergy free. I just can’t imagine spending any more money on a company that thinks my life is a “political statement.”

I have cancer. And I had to try to cancel my prescription to BarkBox because I can't afford it with chemo and my cancer and my surgeries and my radiation. They refused to cancel the prescription and then said they would freeze it and they did not, so even if it's emergency like I did, where you didn't expect to get cancer, be prepared. Bark Box will not let you cancel your subscription.

We loved the subscription until we added the Crocs to our monthly box. When it was time for the box to ship the representative told me I never ordered them. Lol. They were showing up as an addition for 4 weeks and I had a confirmation of the addition MINUTES after the promotion started. I understand if they didn't expect the demand but don't GASLIGHT your customers who are otherwise loyal supporters of your products. Basically calling your customers dumb is NOT how to keep them. I will NOT be renewing the subscription and if they turn my auto-renew back on without my consent I will be seeking counsel.

Let me start by saying, our dogs love the Barkbox and the LG toys and treats. My issues are with the distrust and the way they handle billing and customer service... Our first box was for XS dogs. I complained and explained my dogs were LG and the toys were a choke hazard for them, they suggested the chewy box, sent an extra toy for the inconvenience. Never received a new box for LG dogs, 1st $40 for one toy and treats, 2nd, 3rd, 4th boxes charged the same and on the same dates then without notice they changed my payment date, 2 months in a row I was charged 2 weeks earlier than expected.... 2 months in a row I was charged the $40 and not to mention the extra $30 for an overdraft fee.... So now I'm paying $70 for a bark box....

I have had nothing but issues with my BarkBox subscription. I turned off auto renew, but they renewed my subscription anyway. I received the same toys two months in a row. I had a rep offer me a free box due to all the issues, and after I accepted, they charged me for the box anyway. They delayed sending my November box (Thanksgiving) until halfway through December. I had a Junk Food Club toy subscription, but some months they would tell me the toy was "sold out" even though I was on a monthly subscription for it. And to top it all off, my dogs hate their treats and most of their toys that come in the boxes.

A Rocky Start, but BarkBox Made It Right. As someone with over 25 years in animal welfare—ranging from veterinary technician and animal control officer to grooming, nutrition, and shelter medicine—everything in my life revolves around pets. I also run nonprofits that help our community’s animals, sell pet supplies, and even have a pet supply closet filled with high-quality items. Needless to say, I wasn’t exactly in need of a subscription box. But then I saw the doggy Crocs. I knew my pup would probably kick them off in two seconds, but I was curious—some dogs do manage to keep them on, and they can help protect paws from hot pavement in the summer. So I subscribed to BarkBox for three months, choosing the heavy chewer option… mostly just to get those Crocs.

I've been a subscriber for about a year. If ever there's an issue - my dog has an allergy to poultry, they made a change. I realized he was allergic to wheat, they made a change. I realized he really needed a Super Chewer box instead of the regular box because he was ripping the toys apart within the first 15 minutes, they refunded me for my last box and changed it to a Super Chewer box. Recently, he got a blockage, and subsequent surgery. Although we tried to watch him with his stuffy toys (not Bark Box) he appeared to swallow pieces of the fluff. After his surgery we realized he got the felt "leaves" from his Super Chewer toy, in addition to the fluff.

You can't cancel your subscription after 6 months. You are stuck with it for another 6 months. They don't notify you that your subscription is up. They sign you up for another 6 months. This is a scam. It's too bad because the boxes were cute and it's a nice idea. It's too bad they take advantage of people. Shame on you.

I ordered BarkBox to get a promotional Crocs dog shoes. I did not get them, when I let the company know they said I got two extra toys. I didn't want two extra toys. I wanted Crocs. I said, "Just don't send toys next month and give me the Crocs," they said, "We don't have any." Then why are you promoting them. "Well if you sign up again we will give them to you." So you won't give me the promotion I wanted the first time and you tell me you don't have any but sign up again and magically they will appear as my money disappears. Hmm. Does anyone fall for that. How stupid do you think people are. Barkbox is a scam. Don't fall for it.

Where to even begin? With the cheap, poorly made dog toys that last two minutes before being deconstructed into fluff and hard plastic? Or the increasingly scant treats that are the same price for fewer bites? If the products are not your concern, then the company surely should be. Once you purchase a recurring package, the ever-so-often read terms and conditions stipulate in ant-sized print that you cannot cancel your monthly subscription until all twelve months of boxes have been delivered. If they took payment for all twelve upfront, this would be sensible. But no! You are charged monthly for monthly boxes that can be cancelled only on an annual basis. And be careful still, because should you choose to opt-out of auto-renewal for your subscription, they will opt you back in on your own behalf, without notice, again and again and again. If you DO want to cancel, expect their customer service to be lackluster in all expediency, politeness, or aid. Only by providing proof of your pet being deceased or blocking their charges through your bank can you effectively end the poor subscription package on your own time of choosing.