Roaman's Reviews

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About Roaman's

Pros
  • Affordable pricing on products
  • Wide range of clothing options
  • Promotions and discounts available
Cons
  • Poor customer service experience
  • Inconsistent product quality

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Roaman's Reviews

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    How do I know I can trust these reviews about Roaman's?
    • 4,885,955 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceContract & TermsPricePunctuality & SpeedRefunds & PayoutsStaffBilling

    Reviewed May 9, 2026

    I received a bill and didn’t purchase anything so I called and they said it was a 25.00 charge for a perks card. I said I didn’t want the and the customer service person said they credited my account and closed my account per my wishes. I then got another bill for 60 some dollars. They never removed the charge or closed my account and they charged me a late fee of 27.99 and a statement fee of 2.99 and a service fee of 2.00.

    I called again and they credited the original charge of 25.00 and said I had to call Roaman's to have them credit the late fee. I called and they said their system was down and they couldn’t help me. So I got another bill for 35.00. I called them again and comenity and roamans said they cannot refund the late fee because I closed my account. At this point I was afraid they were going to g to charge me another late fee so I paid the 27.99 with the customer service person. She said to have her take my payment would be an additional 9 dollar charge but she was going to waive that. How is it they can do this? I never even purchased anything. Someone should look into how comenity and roamans is fraudulently charging us.

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    Refunds & Payouts

    Reviewed April 30, 2026

    I purchased an outfit for a last minute event. Paid for express shipping, stated it would arrive 2 days before event, thought I would receive before event. I didn’t receive item until 2 days after the event. Roaman’s is refusing to credit me the entire amount and wanted me to pay $11.00 to ship it back!!!!

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      Customer ServiceRefunds & Payouts

      Reviewed April 29, 2026

      Return a pair of slacks that was way too long, chose to have refund on a gift card, went to use gift, customer service had no idea what I was talking about, even after I gave her all the information, NEVER Will USE THIS COMPANY AGAIN!!!

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      Refunds & PayoutsStaffHonesty & Transparency

      Reviewed April 21, 2026

      I am an unsatisfied customer at this point. After spending a lot of money on tops, shorts and bras I wanted to return a bra that must have been mismarked as the other 5 that I purchased fit really nicely, I thought this would fit so I removed the tag. Well, if it's removed you can't return it. I wore it to the store thinking it was my imagination after checking the tag and was honest about that but obviously they are unwilling to help a good customer. Buyer Beware! Unprofessional!

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      Sales & MarketingPrice

      Reviewed April 5, 2026

      I only order when they are on sale. I have ordered multiple tunic shirts in the past, but every time the material is getting thinner and cheaper looking. Will definitely not order in the future. Also their shipping charges are ridiculous.

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      Customer ServiceTechPriceStaffTimeliness

      Reviewed March 21, 2026

      First time ordering from Roaman's. I placed an order and the next day when I saw the outrageous shipping charges for a spring jacket I called and cancelled the order. I was told it was cancelled, only to get a notice of the delivery date. I called again and was told the order was never canceled. That’s what I get for shopping at a lesser vendor other than at a store like Macy’s. Now I will have to go through the headache of returning the item. Couldn’t understand everything the person, obviously off-shore was trying to explain the return process to me. Never again!!

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      Price

      Reviewed March 16, 2026

      I ordered two items, one came immediately. The size I ordered wasn't the size received. I didn't return because of the return charge. Then, finally, after 6 weeks I received the second item and that wasn't anywhere near the size it claimed to be. I was charged shipping costs for both items and if I were to return the items there would have been additional charges. I'll never order anything from them again.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedRefunds & PayoutsStaffBillingRates

      Reviewed March 14, 2026

      My wife purchased a $40.00 Blouse from this company a year ago. She didn't pay the invoice which I was unaware of. My wife has a medical Cognitive disorder due to multiple brain operations during a cancer battle. This isn't their fault and I don't blame them for wanting to get paid for the product. They started calling me for the past due amount which I tried to pay but they wouldn't accept a credit card. I tried using their online portal which was always unavailable.

      Finally in September, they called when I was home and I paid the $251.00 invoice in full. They charge 41.00 month in late fees and based on 36% interest. I made it clear to close the account and stop sending me catalogs & statements. A week later, I received an invoice for $4.00 in interest because I paid the account off with their sales representative 2 days after the bill was due. That then grew to $293.68 that I had to pay today to again close the account. Their customer service very rarely answers the phone, their voice prompts are never what I need. And now they have literally destroyed my credit rating over this $4.00. I would suggest that you get financing from a Shylock in the Bronx before you conduct business with these people.

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      Price

      Reviewed March 12, 2026

      Do not buy from this company!!! Returns are hard and costly. I ordered two dresses that do not fit properly. To return each one I will be charged a total of $22. Never mind the high shipping I already paid to receive it. Never ever again. They lost a customer forever.

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      Customer ServicePricePunctuality & Speed

      Reviewed Feb. 18, 2026

      I will never buy ANYTHING from Roaman's again. Returned order and was charged three late fees. After several calls, several different departments, different answers I feel as though I was done terribly wrong. This is a short version of what happened. I've been a customer since 2012 but never again!

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      Roaman's Company Information

      Company Name:
      Roaman's
      Website:
      www.roamans.com