Roaman's Reviews

I received a bill and didn’t purchase anything so I called and they said it was a 25.00 charge for a perks card. I said I didn’t want the and the customer service person said they credited my account and closed my account per my wishes. I then got another bill for 60 some dollars. They never removed the charge or closed my account and they charged me a late fee of 27.99 and a statement fee of 2.99 and a service fee of 2.00.

I purchased an outfit for a last minute event. Paid for express shipping, stated it would arrive 2 days before event, thought I would receive before event. I didn’t receive item until 2 days after the event. Roaman’s is refusing to credit me the entire amount and wanted me to pay $11.00 to ship it back!!!!

Return a pair of slacks that was way too long, chose to have refund on a gift card, went to use gift, customer service had no idea what I was talking about, even after I gave her all the information, NEVER Will USE THIS COMPANY AGAIN!!!

I am an unsatisfied customer at this point. After spending a lot of money on tops, shorts and bras I wanted to return a bra that must have been mismarked as the other 5 that I purchased fit really nicely, I thought this would fit so I removed the tag. Well, if it's removed you can't return it. I wore it to the store thinking it was my imagination after checking the tag and was honest about that but obviously they are unwilling to help a good customer. Buyer Beware! Unprofessional!

I only order when they are on sale. I have ordered multiple tunic shirts in the past, but every time the material is getting thinner and cheaper looking. Will definitely not order in the future. Also their shipping charges are ridiculous.

First time ordering from Roaman's. I placed an order and the next day when I saw the outrageous shipping charges for a spring jacket I called and cancelled the order. I was told it was cancelled, only to get a notice of the delivery date. I called again and was told the order was never canceled. That’s what I get for shopping at a lesser vendor other than at a store like Macy’s. Now I will have to go through the headache of returning the item. Couldn’t understand everything the person, obviously off-shore was trying to explain the return process to me. Never again!!

I ordered two items, one came immediately. The size I ordered wasn't the size received. I didn't return because of the return charge. Then, finally, after 6 weeks I received the second item and that wasn't anywhere near the size it claimed to be. I was charged shipping costs for both items and if I were to return the items there would have been additional charges. I'll never order anything from them again.

My wife purchased a $40.00 Blouse from this company a year ago. She didn't pay the invoice which I was unaware of. My wife has a medical Cognitive disorder due to multiple brain operations during a cancer battle. This isn't their fault and I don't blame them for wanting to get paid for the product. They started calling me for the past due amount which I tried to pay but they wouldn't accept a credit card. I tried using their online portal which was always unavailable.

Do not buy from this company!!! Returns are hard and costly. I ordered two dresses that do not fit properly. To return each one I will be charged a total of $22. Never mind the high shipping I already paid to receive it. Never ever again. They lost a customer forever.

I will never buy ANYTHING from Roaman's again. Returned order and was charged three late fees. After several calls, several different departments, different answers I feel as though I was done terribly wrong. This is a short version of what happened. I've been a customer since 2012 but never again!