ConsumerAffairs.com

I searched online for how to report a negative experience with Frontier Communications as they expand into the Santa Barbara market. And it's really with their choice of contractors running around with Frontier magnetic signs on their trucks. And I google-stumble on ConsumerAffairs.com, and see that, yes, people write reviews of Frontier here. And I see that Frontier does respond though most of what I see is "go contact our facebook team" which doesn't seem all that helpful. Still, it seems the most promising site. So I write my review. And Frontier responds very quickly. Within hours. Asks me to contact facebook social media. This still seems like PR control but there is human here who honestly seems to want to help. OK. I'll do it.

I seldom write bad reviews as I prefer writing good ones. But when I have a truly bad experience, I sometimes will let it be known. In this case, it was what could be called a particularly bad review. I received a response from the company almost immediately, and ended up speaking with 3 customer service people, one of whom followed up twice to ensure things were working smoothly. Unfortunately they were not. Shortly thereafter I received a phone call from a technical service person. We thought we had solved the issues, but unfortunately that did not turn out to be the case. He also followed up with me the day after we had spoken. Now that's what I would call not only good service, but exceptional service, especially in this day and age. It's just too bad the problems were unable to be fixed. The company certainly did try.

I put a review on here to name and shame the poor service from a company in the US after purchasing an item from them that was shipped to the UK, although with the time scale this site may not have influenced the company to resolve the matter, it is still important for consumers to have a means of expressing their views about companies who do not perform or have bad customer service, and to warn others of any possible wrongdoing. Regards.

I was checking my email I seen Consumer Affairs has an email for me. It say How to choice car warranty. I am in a shopping of car warranty so I open it. There is a suggestion of what company I have to get warranty after I type in my vehicle information. To my surprise it was low price. I like it unfortunately I don't have my debit card yet. But for sure when I receive my debit card I come back to this site and buy the warranty for my car. Or I will call them now and negotiate to pay later.

This site was easy to use, and a great way to read about other consumer's experience with the company I was involved with. My review prompted a quick response from the company that I was doing business with and I was able to get a quick resolution from that interaction as a result of that communication. I will definitely use this site more frequently to learn about companies moving forward!

I asked for auto warranty comparisons and hesitated when asked for my phone number, but Consumer Affairs promised to MASK my number. The LIARS released my phone number. Terry ** ** on 4/19/22, info sent to Dreamlandquilts@gmail.com. You’ve shielded yourselves from complaints so this is all I can do. Stop the calls from the two companies you sent my info to after promising not to!!! I plan to send a complaint about this to the BBB you cowardly liars!

I was getting nowhere with a company to resolve an issue. But once you post a negative review, someone takes notice and took active steps to resolve my problem. I don't think I would have gotten anywhere without Consumer Affairs! Thank you!

You emailed me to read to a response from Pure Talk, I create an account, log in and I’m told I have no reviews posted. Not sure what the problem is but that’s 30 minutes I’ll never get back. Looking forward to hearing from you

Site allows homeowners to post false and untrue information. Before they post they should have to get both sides of the story. The reason people post here is they can post without retaliation. Most are unreasonable consumers that didn't finish paying or were difficult.

When I was searching to subscribe directly for your website, the first one who show up was a not secure one that my browser warned me about, just because of an extra letter S after the word consumer_affairs.com.