ConsumerAffairs Reviews
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About ConsumerAffairs
ConsumerAffairs was founded in 1998 as a consumer news and advocacy site and has grown into a platform dedicated to service journalism and helping our readers make big purchasing decisions and connect with trusted companies to meet their needs. Our original reporting covers groundbreaking research, recall information, company profiles and tens of thousands of pages of customer reviews.
Visit www.consumeraffairs.comConsumerAffairs’ mission
ConsumerAffairs helps readers make big purchasing decisions with free resources, news and verified reviews. Our website hosts nearly 3.5 million reviews for more than 14,000 brands for categories ranging from solar energy systems to personal loans.
» LEARN MORE: How ConsumerAffairs works
How ConsumerAffairs helps readers
ConsumerAffairs helps ours readers make big purchasing decisions by pairing original research with verified reviews from brands’ customers. We also have a team or reporters bringing daily consumer-based news, including the latest scams and product recalls.
ConsumerAffairs helps the little guy get noticed.”
— Francis, Birmingham, Alabama
ConsumerAffairs can also help our readers’ voices be heard by large companies to assist with resolving complaints and issues.
“ConsumerAffairs helps the little guy get noticed,” Francis from Birmingham, Alabama, said in a review of our site. “With disputes, you can feel not heard by big conglomerates. ConsumerAffairs has helped me solve my issues with a couple of companies, and I’m excited about utilizing them again for positive resolutions.”
Our independent editorial team also constantly reviews companies to provide top picks in many industries. We choose these companies based on a careful analysis of their features, products and services, focusing on areas we’ve identified as being most critical to our site’s readers. We also use reviews from our readers to compare customers’ experiences when making picks to help our readers find the right match for them.
For more information on how we make our top picks in specific categories, please see the methodology included with each buyers guide.
How ConsumerAffairs helps businesses
ConsumerAffairs provides a forum for businesses to connect to its readers and respond to customers who have questions or need additional help. We can also act as a third party to help mediate solutions that work for both our readers and the business when customers have issues.
By being transparent about each company’s strengths and weaknesses, we help build trust between customers and brands and match people with the companies that can best fill their needs.
“It's been a powerful and effective experience working with ConsumerAffairs, and we're thrilled with it,” Lucas from Colorado said in a review.
ConsumerAffairs’ investigative reporting
ConsumerAffairs was born from a dedication to keep readers informed about important consumer news and trends that affect them, and we've continued that mission as our company grows. Some of our recent stories have looked at the high number of people who need personal loans to cover basic needs, how to avoid getting ripped off when purchasing concert tickets and the reasons behind people’s declining trust in banks.
Our connection to our readers lets us quickly identify consumer issues and provide in-depth looks at emerging trends, such as the U.S.’s safest states and worst roads.
ConsumerAffairs as a media resource
Our dedication to research and investigative journalism makes our editors and researchers valuable assets for other media organizations. Our research and reporting is trusted by media outlets such as The New York Times, Forbes, Newsweek and PCMag.
ConsumerAffairs in the news
ConsumerAffairs doesn’t just report the news; we also make our own. Forbes wrote about our growth from a small business based out of a basement to a major website that helped more than 7 million readers a month in 2019. We’ve also been named as one of the Journal Record’s best places to work in Oklahoma in 2022, and Oklahoma Magazine named us as one of its “Great Companies to Work for.”
FAQ
What is ConsumerAffairs?
ConsumerAffairs is a digital platform for consumer news, purchasing guides and customer reviews. Our goal is to help readers find the help they need when facing large purchasing decisions, especially those that come with significant life changes, through informational articles, brand profiles, buyers guides and consumer news.
We also work with brands to help facilitate resolutions to complaints, collect verified reviews and connect our authorized partners with customers.
Is ConsumerAffairs legit?
ConsumerAffairs is a legitimate website that utilizes an independent and objective editorial department to provide trusted research, insight and analysis to help readers when they need it most. Our site contains nearly 3.5 million reviews for more than 14,000 companies, and more than 23.5 million readers have used our buyers guides.
Our work has been cited in multiple publications, including The New York Times, Washington Post, Forbes and Newsweek.
» LEARN MORE: ConsumerAffairs publishing principles
Still have questions?
ConsumerAffairs Reviews
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- 4,977,715 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,977,715 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 31, 2026
Reading the recall list by Consumer Affairs is a must!!
Hi Susan,
We couldn’t agree more! Staying on top of recalls can make all the difference, and we’re glad to help keep you in the know.
Best,The ConsumerAffairs Team
Reviewed July 20, 2026
Being aware helps me be a better consumer. The emails are direct and to-the-point without the narrative.
Hi Karen,
We're so glad you find our emails helpful! Sometimes that's all we need: clear, straightforward information to help us make better decisions. We'll keep working to deliver just that.
Best,The ConsumerAffairs Team
Reviewed June 18, 2026
I had a great experience with ConsumerAffairs. Their platform was easy to use, and it helped me find reliable information and honest customer reviews before making a decision. I appreciate the transparency and would recommend ConsumerAffairs to anyone looking to research products and services.
Hi Edward,
Thank you so much for your thoughtful review! It means a lot to know that ConsumerAffairs helped you find the information and honest customer feedback you needed before making a decision.
We truly appreciate you taking the time to share your experience and for recommending us to others!
Best,The ConsumerAffairs Team
Reviewed Sept. 26, 2026
Angel ** and crew were so excellent to work with. They were kind, courteous, and so careful with our new refrigerator. They worked non stop while they were here. A pleasure doing business with your company from start to finish. I literally had to buy the item on the phone. My sales person was Nick ** and he was great, helpful, and above all patient. We will be return customers! Super Happy with the experience!
Hi Sherry,
We’re so happy to hear you had such a great experience! It sounds like you were well taken care of from start to finish. Thanks for sharing your experience with us!
Best,The ConsumerAffairs Team
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Reviewed Aug. 4, 2026
The heating blanket caught my attention because I gifted one to my mom. The toll free number listed here to call is non-functional or wrong.
Hi Shoba,
I'm so relieved you came across the recall, especially since you had gifted one to your mom. I also tried calling the toll-free number listed in the recall notice and found that it doesn't appear to be working, so thank you for bringing that to our attention.
According to the U.S. Consumer Product Safety Commission, there is another way to request a refund. I'll be reaching out with the details, including the contact information, so you have everything you need.
I'm really glad this recall reached your family in time!
Best,The ConsumerAffairs Team
Reviewed July 29, 2026
Knowledge and wisdom are power especially accurate knowledge from ConsumerAffairs. Thank you for the warnings of false websites in scammers.
Hi Kevin,
Thank you so much for your thoughtful review! We couldn't agree more that accurate information is one of the best tools consumers have. We're glad our warnings about scam websites were helpful, and we'll keep working hard to provide trustworthy information that helps people stay one step ahead.
Best,The ConsumerAffairs Team
Reviewed July 28, 2026
I found the information very helpful. I was looking for something that would tell me more about the Secret Society and Neothink. I have already fallen for their scam and I did pay for the first book The Secret. They are now trying to get me to buy into a AI Business Plan. The webinar is tonight.
Hi Danielle,
Thank you for sharing your experience. Since you're still being contacted, we'd encourage you to proceed with caution and take your time before making any additional purchases or commitments. If something doesn't feel right, it's always okay to step away and do more research first.
Best,The ConsumerAffairs Team
Reviewed July 25, 2026
I have been concerned about memory, staying on task, forgetting why I leave one project to go into another room... So I just stop, think and go back to the task I was doing and often then I remember why I got up and went to the other place. It's scaring me. I also forget, sometimes but not that often, where I put things... And that sort of thing. This article gives good insight as to why I am experiencing these thing or episodes. I am 66 now and I found this beginning in my mid to late 50's. I didn't mention it to doctors until I really began to want to know if it was early dementia. I have had a couple brain scans... Not for a few years or so... And I was told my brain showed normal signs of aging. I want to keep abreast of the literature and start documenting dates and events that seem to stand out for me. I really appreciate the article in Consumer Affairs!!
Hi Paula,
Thank you for sharing something so personal with us. We understand how unsettling these changes can feel, and we're glad our article provided some helpful context as you continue learning and documenting what you notice.
Your willingness to share your experience may also bring comfort to others who are going through something similar and remind them that they're not alone. We do encourage you to continue discussing any changes or concerns with your doctor, especially if they become more frequent or begin affecting your daily life.
Thank you for trusting ConsumerAffairs as a resource.
Best,The ConsumerAffairs Team
Reviewed Oct. 5, 2026
This is wonderful information that may not be readily found elsewhere.
Hi Bonnie,
We’re so glad this article found its way to you! Knowing it helped keep you informed makes us especially happy. Thanks for letting us know!
Best,The ConsumerAffairs Team
Reviewed Oct. 3, 2026
Learning about the deduction for charity donations is invaluable. I need to start saving documentation immediately.
Hi L.,
We’re glad the article gave you some useful information you can put into practice right away! It sounds like it reached you at just the right time.
Best,The ConsumerAffairs Team
Reviewed Sept. 29, 2026
I didn't think about now being a great time to buy a grill or yard equipment. Thanks for the heads up on when the best time to get a deal is.
Hi Sunny,
We’re glad we could give you a heads up! Sometimes the best deals come down to knowing when to shop. Hope you’re able to snag a good one!
Best,The ConsumerAffairs Team
Reviewed Sept. 28, 2026
This company has done everything that they said they would do. God Bless them.
Hi Patrick,
We’re so glad to hear you had such a positive experience! It sounds like everything worked out just as you hoped.
Best,The ConsumerAffairs Team
Reviewed Sept. 27, 2026
Not my 1st rodeo with Consumer Affairs. It's a great thing to know about; it really helps protect "The people."
Hi Michael,
It means a great deal to know that you continue to find our information helpful and see us as a resource that looks out for consumers. Thank you for continuing to put your trust in us, Michael. We truly appreciate it!
Best,The ConsumerAffairs Team
Reviewed Sept. 27, 2026
It's very helpful information to the public. I am personally appreciates CDC and Media Journalists in this serious matters. Thanks again, Darl.
Hi Darl,
Thank you for the kind words! We’re glad we could help bring important information to you and other consumers. We appreciate you taking the time to share your thoughts with us!
Best,The ConsumerAffairs Team
Reviewed Sept. 27, 2026
Excellent update. Very important information. Thank you.
Hi Roseann,
We’re glad this recall update reached you! Thank you for reading and letting us know that this kind of information is valuable to consumers.
Best,The ConsumerAffairs Team
Reviewed Sept. 27, 2026
Informative — this review is on an article—not a purchased product
Hi Suzanne,
We’re glad you found the article informative! Thanks for reading and taking a moment to share your feedback with us.
Best,The ConsumerAffairs Team
Reviewed Sept. 23, 2026
Great read for sure. Very good information to have.
Hi Charlie,
We’re glad you enjoyed the article and found the information worth knowing. Thanks for taking the time to let us know!
Best,The ConsumerAffairs Team
Reviewed Sept. 23, 2026
This was helpful information. Most of it seems obvious. I suspect older people could easily get fooled and scammed.
Hi Chris,
We’re glad you found the article helpful! While some scams may target certain age groups, anyone can be fooled by a convincing scam. Staying informed is one of the best ways we can all protect ourselves.
Best,The ConsumerAffairs Team
Reviewed Sept. 21, 2026
Good helpful info. We need of this so you can get a better understanding of the problem with the people.
Hi Cmanuel,
We’re glad you found the information helpful! Thanks for reading and sharing your thoughts with us.
Best,The ConsumerAffairs Team
Reviewed Sept. 21, 2026
Very useful information regarding returns for money back vs store credit!
Hi Maureen,
Return policies can be easy to overlook until you actually need to make a return, so we’re happy the article helped clarify what to expect. Thanks for reading!
Best,The ConsumerAffairs Team
Reviewed Sept. 19, 2026
The article makes sense. It’s about the hype and FOMO. I’ll wait until I need a new phone or it can’t update anymore. Thank you!
Hi Karl,
Sounds like the article gave you some helpful perspective! We’re glad the information helped you cut through some of the hype and decide what makes the most sense for you. Thanks for reading!
Best,The ConsumerAffairs Team
Reviewed Sept. 16, 2026
Thank you for explaining the distinction between legal aspects of buying votes and the Constitutional issue Congress will have to make to appropriate the payments.
Hi Suzanne,
There can be a lot to unpack in the news, so we’re happy we could provide some helpful context and make the details a little easier to understand. Thank you for turning to ConsumerAffairs to stay informed!
Best,The ConsumerAffairs Team
Reviewed Sept. 9, 2026
Cyclospora article was well written and informative. Not alarmist, but communicated the seriousness of the matter, how and when to get tested and how to protect myself.
Hi Michelle,
We’re glad we could give you the information you needed without leaving you feeling like you needed to panic. It’s always easier to process important news with a clear mind, so we’re happy to hear our article struck that balance for you!
Best,The ConsumerAffairs Team
Reviewed Sept. 9, 2026
The review, it was good and helpful to me in buying a used car.
Hi Hubert,
We’re so happy we could be part of your car-buying journey! Buying a used (or really any) car comes with a lot to consider, so it’s great to hear our guide helped make the process a little easier for you. We hope you’re enjoying your new ride!
Best,The ConsumerAffairs Team
Reviewed Sept. 7, 2026
Helpful information, very good details. Thankful to come across the article.
Hi Kai,
We’re thankful you came across it too! We hope ConsumerAffairs becomes one of your go-to sources whenever you’re looking for helpful information and consumer news.
Best,The ConsumerAffairs Team
Reviewed Sept. 6, 2026
With all the cuts to regulatory agencies a product like this is necessary.
Hi Bill,
We know how important it is to have reliable consumer information you can turn to, and we’re glad you see ConsumerAffairs as a place to find those must-have updates!
Best,The ConsumerAffairs Team
Reviewed Aug. 31, 2026
I am just happy to be made aware of products that are recalled.
Hi Dorothy,
We’re glad we can help keep you informed! Making information easier for consumers to find is exactly what we aim to do.
Best,The ConsumerAffairs Team
Reviewed Aug. 28, 2026
Love Mark Huffman's articles -- excellently written and highly informative!
Hi S.,
I just shared your review with Mark, and it’s safe to say it made his Monday morning. We’re so glad you enjoy his articles and appreciate you taking the time to let us know!
Best,The ConsumerAffairs Team
Reviewed Aug. 28, 2026
Can only submit what they approve not what you have a problem with. ConsumerAffairs is also a joke.
Hi Ryan,
We understand your frustration, but we'd like to clarify that reviews are not approved or rejected based on whether a consumer’s experience is positive or negative.
Our Review Guidelines are designed to help ensure the feedback published on ConsumerAffairs reflects unique, firsthand experiences and remains useful to other consumers. We absolutely want consumers to have a place to share the problems they encounter.
We've reached out privately with more information about your specific experience.
Best,The ConsumerAffairs Team
Reviewed Aug. 25, 2026
Consumer Affairs is the place I go to in order to make sure I don't buy any inferior or dangerous products. I trust this site and appreciate it very, very much. I very much appreciate all the hard work that goes into testing products.
Hi Frances,
Thank you for such a thoughtful review! Earning your trust means a great deal to us, especially when it comes to helping you make safer, more informed purchases.
Best,The ConsumerAffairs Team
Reviewed Aug. 24, 2026
Vegan food update extremely important because you very rarely find recalls about vegan products.
Hi Karen,
We're glad this product update reached you! Whether it's a grocery item found in nearly everyone's fridge or something important to a smaller group of consumers, we want to do our part to make sure people have the recall information they need.
Best,The ConsumerAffairs Team
Reviewed Aug. 20, 2026
After reading the ConsumerAffairs comparative analysis of Select Home Warranty with another company, I was confident in selecting SHW for my home warranty company. Their information made me feel more confident with my decision.
Hi Cheri,
I'm so happy to hear our comparison helped you feel confident in your decision! That's exactly what we hope to provide consumers as they weigh their options. Thank you for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
Wow. This site is ridiculous. It will not allow you to leave A TRUE REVIEW of a company if you've left a the same review on other "trusted reviews" websites... But, if what you are saying about the crappy company is TRUE, then WHAT ELSE ARE YOU SUPPOSED TO SAY IN YOUR REVIEW?? Most ignorant thing I've ever heard. You are stupid ConsumerAffairs. Hopefully people who want to KNOW THE REAL TRUTH WILL GO TO BETTER BUSINESS BUREAU OR TRUST PILOT. This site - ConsumerAffairs.com - gate keeps so that the actual consumer will NEVER KNOW the truth.
Good morning, Kelly,
Thank you for bringing this to our attention. We took another look at the review you submitted. It was initially flagged because of similarities to a review you shared on another platform. Upon a second look, we found that the messaging was different enough to meet our guidelines, and we’ve gone ahead and manually published your review.
Our moderation team was doing its part to enforce our Review Guidelines, which ask consumers to share unique, firsthand perspectives rather than copy and paste the same review across multiple platforms. We appreciate you raising the concern and allowing us to take another look.
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
I really enjoy reading ConsumerAffairs because of the up-to-date information they make readily available to the public!!!
Hi Jack,
That is truly our goal, and it means a lot to know we’re delivering on it. We appreciate you choosing ConsumerAffairs to stay informed!
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
Informative, information on safety and news, keep up the good work.
Hi David,
We appreciate the kind words! Happy to hear you find our reporting helpful, and we'll certainly keep up the good work.
Best,The ConsumerAffairs Team
Reviewed Aug. 16, 2026
Appreciate all the info on all the products for future purchases.
Hi Margaret,
We’re glad you found our information helpful! We hope it comes in handy when it’s time for your next purchase. Thanks for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 10, 2026
Very informative with need to know information. Recommend to everyone.
Hi Cathy,
Recommending us to everyone? We couldn't ask for a better compliment! We're so glad you found the information valuable, and we appreciate you helping spread the word.
Best,The ConsumerAffairs Team
Reviewed Aug. 10, 2026
Such great information. You see exactly what they checked, tested for and cost comparisons.
Hi Shannon,
We’re glad you found our breakdown helpful! Having the details all in one place can make comparing your options a little easier and help you feel more confident in your decisions.
Best,The ConsumerAffairs Team
Reviewed Aug. 9, 2026
These Pro tips from Consumer Affairs are very, very important and before you run out and buy a used EV be very sure that you have read up on these pro tips. It will save you a lot of money
Hi Dorris,
Thank you for your kind words! A little research before a big purchase can go a long way. We appreciate you turning to ConsumerAffairs to help you make informed decisions!
Best,The ConsumerAffairs Team
Reviewed Aug. 8, 2026
I used research to make a purchase of a veggie/fruit washer.
Hi Cheryl,
We’re glad we could be part of your research! We hope the information helped you feel more confident in your purchase. Thanks for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 7, 2026
Very useful information to avoid scams or help handle them when they come.
Hi Wes,
We're glad you found our reporting useful! We'll keep working to help consumers stay informed and one step ahead of the latest scams.
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
Check out these Email management tips. Just read it and will see how it reduces my daily email ritual and lessens the obscenities I mutter when plowing thru my email inbox mountain.
Hi Joe,
We're so glad you found the tips helpful, and we hope they make tackling your inbox a little less overwhelming. Here's to fewer unwanted emails and a little more peace of mind!
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
VERY useful and it worked! A million thanks for your advice and info.
Hi PJ,
It's great to hear our advice worked for you! Thank you for taking the time to let us know.
Best,The ConsumerAffairs Team
ConsumerAffairs Company Information
- Social media:
- Company Name:
- ConsumerAffairs.com
- Company Type:
- Private
- Year Founded:
- 1998
- Formerly Named:
- ConsumerAffairs.com
- Address:
- 297 Kingsbury Grade, Suite 1025, Mailbox 4470
- City:
- Lake Tahoe
- State/Province:
- NV
- Postal Code:
- 89449-4470
- Country:
- United States
- Website:
- www.consumeraffairs.com