1.6/5 (31 reviews)
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ConsumerAffairs was founded in 1998 as a consumer news and advocacy site and has grown into a platform dedicated to service journalism and helping our readers make big purchasing decisions and connect with trusted companies to meet their needs. Our original reporting covers groundbreaking research, recall information, company profiles and tens of thousands of pages of customer reviews.

ConsumerAffairs’ mission

ConsumerAffairs helps readers make big purchasing decisions with free resources, news and verified reviews. Our website hosts nearly 3.5 million reviews for more than 14,000 brands for categories ranging from solar energy systems to personal loans.

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How ConsumerAffairs helps readers

ConsumerAffairs helps ours readers make big purchasing decisions by pairing original research with verified reviews from brands’ customers. We also have a team or reporters bringing daily consumer-based news, including the latest scams and product recalls.

ConsumerAffairs helps the little guy get noticed.”

— Francis, Birmingham, Alabama

ConsumerAffairs can also help our readers’ voices be heard by large companies to assist with resolving complaints and issues.

“ConsumerAffairs helps the little guy get noticed,” Francis from Birmingham, Alabama, said in a review of our site. “With disputes, you can feel not heard by big conglomerates. ConsumerAffairs has helped me solve my issues with a couple of companies, and I’m excited about utilizing them again for positive resolutions.”

Our independent editorial team also constantly reviews companies to provide top picks in many industries. We choose these companies based on a careful analysis of their features, products and services, focusing on areas we’ve identified as being most critical to our site’s readers. We also use reviews from our readers to compare customers’ experiences when making picks to help our readers find the right match for them.

For more information on how we make our top picks in specific categories, please see the methodology included with each buyers guide.

How ConsumerAffairs helps businesses

ConsumerAffairs provides a forum for businesses to connect to its readers and respond to customers who have questions or need additional help. We can also act as a third party to help mediate solutions that work for both our readers and the business when customers have issues.

By being transparent about each company’s strengths and weaknesses, we help build trust between customers and brands and match people with the companies that can best fill their needs.

“It's been a powerful and effective experience working with ConsumerAffairs, and we're thrilled with it,” Lucas from Colorado said in a review.

ConsumerAffairs’ investigative reporting

ConsumerAffairs was born from a dedication to keep readers informed about important consumer news and trends that affect them, and we've continued that mission as our company grows. Some of our recent stories have looked at the high number of people who need personal loans to cover basic needs, how to avoid getting ripped off when purchasing concert tickets and the reasons behind people’s declining trust in banks.

Our connection to our readers lets us quickly identify consumer issues and provide in-depth looks at emerging trends, such as the U.S.’s safest states and worst roads.

ConsumerAffairs as a media resource

Our dedication to research and investigative journalism makes our editors and researchers valuable assets for other media organizations. Our research and reporting is trusted by media outlets such as The New York Times, Forbes, Newsweek and PCMag.

ConsumerAffairs in the news

ConsumerAffairs doesn’t just report the news; we also make our own. Forbes wrote about our growth from a small business based out of a basement to a major website that helped more than 7 million readers a month in 2019. We’ve also been named as one of the Journal Record’s best places to work in Oklahoma in 2022, and Oklahoma Magazine named us as one of its “Great Companies to Work for.”


What is ConsumerAffairs?

ConsumerAffairs is a digital platform for consumer news, purchasing guides and customer reviews. Our goal is to help readers find the help they need when facing large purchasing decisions, especially those that come with significant life changes, through informational articles, brand profiles, buyers guides and consumer news.

We also work with brands to help facilitate resolutions to complaints, collect verified reviews and connect our authorized partners with customers.

Is ConsumerAffairs legit?

ConsumerAffairs is a legitimate website that utilizes an independent and objective editorial department to provide trusted research, insight and analysis to help readers when they need it most. Our site contains nearly 3.5 million reviews for more than 14,000 companies, and more than 23.5 million readers have used our buyers guides.

Our work has been cited in multiple publications, including The New York Times, Washington Post, Forbes and Newsweek.

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Page 1 Reviews 0 - 5
Verified Reviewer
Original review: May 11, 2023

I purchased a wig from a company that was sub par and was unable to even wear it. I tried to reason with them to no avail. Once I wrote a negative review about them, they responded right away and refunded my money. Thanks to Consumer Affairs I have a voice and am a happy consumer!

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    Verified Reviewer
    Original review: Oct. 6, 2022

    They are amazing. They really support the facts and I love that. This place will always hold a special place in my life. They are amazing with what they do and they all deserve to be treated like they treat you with how is amazing

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    Verified Reviewer
    Original review: Aug. 23, 2022

    I could not get Resolution from Physicians Mutual Dental Insurance - But by contacting Consumer Affairs I got resolution I believe. Will know for sure after 01 September 2022 if my Wells Fargo Bank USA is not auto pay electronically debited. But so far so good. Thank you Consumer Affairs Consumer Protection Agency (independent). response

    Hi Roger! We are happy to hear that we have a new fan and that our platform was helpful to you! :)

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    Verified Reviewer
    Original review: July 27, 2022

    I had a recent experience with my homeowners warranty service which left me appalled at the level of service they provided on a claim I filed. The technician destroyed a wire to an outlet, left it unrepaired, then stated the wire was not secured to the home, when in essence he'd pulled it and disconnected from the home and couldn't reach the wire which was located in an exterior brick column. I filed a complaint. They followed up, provided a case manager who simply didn't follow up with me. I was with this warranty service for at least 7 years and a few other gotcha instances which left me a bit dissatisfied. I decided to make change and was recommended First American Home Warranty which I feel has a more robust and comprehensive service plan for our home. Thank you for recommending them. Glad we switched from Choice Home Warranty! response

    Hi there! Thank you for reaching out and providing feedback about your experience. We are happy to hear that our platform was able to help you. Hopefully we have made a new friend for life. :)

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    Verified Reviewer
    Original review: July 11, 2022

    I had no idea how much information was missing from my settings. Hopefully this will make ads more relevant and meaningful. Overall experience was positive. The cookie setting are very easy to understand and the disclosures very easy to find. I did have a few problems with initial site navigation but the ease of use more than made up for it. I was able to easily make a decision on how I would like my ad experience presented to me. response

    Hi Frank, we appreciate you reaching out and leaving your honest feedback. We are always looking for ways to better our website for consumers like yourself. We hope we've made a new friend for life. :)

    3 people found this review helpful
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    Verified Reviewer
    Original review: May 18, 2023

    Wouldn’t let me post review because their search couldn’t find company I wanted to review. (Advanced Cellular Service) company is in Arcata California and provides good service at very reasonable price.

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    Verified Reviewer
    Original review: May 11, 2023

    Consumer Affairs grays out the password box in Account Settings. Can't be changed. Okay then, let's just delete the account and create a new one. Nope, can't delete it either. Irresponsible for a company whose business is pro-consumer.

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    Resolution In Progress
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    Verified Reviewer
    Original review: May 6, 2023

    Caution! This company or entity sends out deceptive, scammy emails claiming there is a review response. They force you to create an account to read it. Then when you oblige, this deceptive, scammy company actually does not have anything whatsoever. It is all a sham. response

    Hi Richard,

    We appreciate you taking the time to share your experience on our site. We checked and the company you reviewed did respond, to which you replied back. We'll send you a private message to gather more details and get this cleared up!

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    Verified Reviewer
    Original review: April 26, 2023

    You said you would help me find auto warranty, and I was interested - but then multiple companies are calling me and sending me emails. I did not ask for that level of intrusion. I will not ever follow your suggestions again. response

    Hi Susan,

    Thanks for taking the time to share your experience. We're sorry you didn't understand the scope of the services we offer. Prior to company matches, you were shown a disclosure of how your information would be used, to call, text or email you with marketing offers. We'd love to be able to help you in the future.

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    Verified Reviewer
    Original review: April 18, 2023

    ConsumerAffairs would not allow me to give a true and factual story on Nitro boat and white river marine. Everything I stated was true and correct and they refuse to publish it,, Not a reliable source for factual information

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    297 Kingsbury Grade, Suite 1025, Mailbox 4470
    Lake Tahoe
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    United States