ConsumerAffairs Reviews

ConsumerAffairs helps readers make big purchasing decisions with free resources, news and verified reviews. Our website hosts nearly 3.5 million reviews for more than 14,000 brands for categories ranging from solar energy systems to personal loans.

» LEARN MORE: How ConsumerAffairs works

How ConsumerAffairs helps readers

ConsumerAffairs helps ours readers make big purchasing decisions by pairing original research with verified reviews from brands’ customers. We also have a team or reporters bringing daily consumer-based news, including the latest scams and product recalls.

ConsumerAffairs can also help our readers’ voices be heard by large companies to assist with resolving complaints and issues.

“ConsumerAffairs helps the little guy get noticed,” Francis from Birmingham, Alabama, said in a review of our site. “With disputes, you can feel not heard by big conglomerates. ConsumerAffairs has helped me solve my issues with a couple of companies, and I’m excited about utilizing them again for positive resolutions.”

Our independent editorial team also constantly reviews companies to provide top picks in many industries. We choose these companies based on a careful analysis of their features, products and services, focusing on areas we’ve identified as being most critical to our site’s readers. We also use reviews from our readers to compare customers’ experiences when making picks to help our readers find the right match for them.

For more information on how we make our top picks in specific categories, please see the methodology included with each buyers guide.

How ConsumerAffairs helps businesses

ConsumerAffairs provides a forum for businesses to connect to its readers and respond to customers who have questions or need additional help. We can also act as a third party to help mediate solutions that work for both our readers and the business when customers have issues.

By being transparent about each company’s strengths and weaknesses, we help build trust between customers and brands and match people with the companies that can best fill their needs.

“It's been a powerful and effective experience working with ConsumerAffairs, and we're thrilled with it,” Lucas from Colorado said in a review.

ConsumerAffairs was born from a dedication to keep readers informed about important consumer news and trends that affect them, and we've continued that mission as our company grows. Some of our recent stories have looked at the high number of people who need personal loans to cover basic needs, how to avoid getting ripped off when purchasing concert tickets and the reasons behind people’s declining trust in banks.

Our connection to our readers lets us quickly identify consumer issues and provide in-depth looks at emerging trends, such as the U.S.’s safest states and worst roads.

ConsumerAffairs as a media resource

Our dedication to research and investigative journalism makes our editors and researchers valuable assets for other media organizations. Our research and reporting is trusted by media outlets such as The New York Times, Forbes, Newsweek and PCMag.

ConsumerAffairs doesn’t just report the news; we also make our own. Forbes wrote about our growth from a small business based out of a basement to a major website that helped more than 7 million readers a month in 2019. We’ve also been named as one of the Journal Record’s best places to work in Oklahoma in 2022, and Oklahoma Magazine named us as one of its “Great Companies to Work for.”