ConsumerAffairs.com is a consumer news and advocacy site founded in 1998 by James R. Hood, a veteran Washington, D.C. journalist and public affairs executive. The site includes consumer news, recall information and tens of thousands of pages of consumer complaints, comments and compliments.
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I made 2 serious complaints reviews and within a week I was satisfied! One serious problem was with eBay it was worked out inside a week. The second was with Key Bank, also fixed in one week! Thanks again, Adam
Hey Adam! Thanks for much for choosing our website to share your experiences!
I am so happy with my experience on ConsumerAffairs. The company I reviewed was in contact with me on the same day I posted the review. They were able to resolve my issue and provide me with better customer service than I had previously experienced. I will tell everyone about this website.
Glad to have a new fan! Thanks for using ConsumerAffairs and telling your friends about us too.
I am very satisfied with my experiences with Consumer Affairs. Fortunately, now I can go to a site I trust to read actual reviews and read how the company responded/handled the review. Excellent! A much needed service as so many people use the internet when checking things out. Many websites have reviews of products or services you are searching for. Many of those reviews (imo) are misleading or fake. I understand there are people who's job it is, to write reviews (either very good or very bad)! Not with Consumer Affairs.
I very rarely write a review of my experiences with any product or service. That being said, this is a review of a venue that provides consumers an opportunity to speak of their experiences and to hear back from the vendor. Every sheet of paper has two sides. Unlike many other review sites where you read just the review (some of which may have ulterior motives and be fake), ConsumerAffairs provides an objective and honest means for back-and-forth dialogue between vendor and customer. ConsumerAffairs website provides both of them with the means to present his/her own side of the story. The reader of a ConsumerAffairs' review and follow-ups can decide which side of the piece of paper to have most faith in. Good decisions are most often made based on good information. It's on the consumer these days to define what is 'good'. Many thanks to the team at ConsumerAffairs for providing such service to the community.
You have a great perspective on what our site offers! At ConsumerAffairs we strive to be a bridge between consumers and Brands. In some cases that means being a place to share frustrations and hopefully get them resolved. In other cases it means being a trusted resource to research major purchasing decisions.
Thank you for taking the time to write this review! We are glad that you have been able to utilize the services we offer. We hope you will continue to find ConsumerAffairs a valuable resource in future purchasing decisions.
-The ConsumerAffairs Team
Sometimes, you may feel there is no hope. Most of the time you may feel there is no way to expose unhealthy business interactions and transactions. Not so! Take the time to record your experiences by writing a review. Business Executives don't like that. Fight back for yourself and others. Telling it like it is, will help other consumers when accumulating information on poor business practices of a specific business within our community and nation. Consumer Affairs is a platform and/or vehicle for the accumulation of an ongoing record of any business that has failed to meet your expectations. Use it. It works!
Absolutely! We love having a platform that allows consumers to share their experiences with others while holding brands accountable. Thanks for sharing your feedback!
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Excellent communication and assistance. I contacted ConsumerAffairs about a problem that I was having with Burger King. In less than 48 hours the problem was rectified, and it is all thanks to ConsumerAffairs. I did not expect to receive a satisfactory outcome but that is exactly what I received. I am grateful to know that ConsumerAffairs is there for the underdogs. Again thank you.
Thanks so much, Desiree! We appreciate the kind words. We're happy we provided a platform to get things resolved quickly! Have an awesome day. :)
Due to this site my voice was heard by the company that didn't listen before. I think is a very good website, fair in helping people like me to have their voice heard. Maybe needs more channels open towards the customers into the fields that have the most complains on this site. Very many thanks from me for the help provided.
You're very welcome, Lucian! And many thanks to you for your kind words and helpful feedback.
Got quick response from the company I was reviewing. This site helps call out businesses that do bad work. The reviews on other products also is very helpful. Glad I found this site. I will use it often in the future.
Hey Beverly! We're excited to have a new fan of our website! We're glad to have you.
I never write reviews even though I read all I can before I pick up a new service or product. I had such a bad experience with a service that I HAD to write to warn others. Within a day, the company had 2 separate reps call us. They dealt with the issue and were able to come to a resolution we were both ok with. We had already sent a dozen emails and called several times with no help in sight. I was honestly looking for a place to vent but this was a place that even the company we were having issues with was looking at! Our company called US!!! I will look to post more reviews because it really does help. The good and the bad!!! I am still really amazed that the company was on here looking. ConsumerAffairs.com is a great thing!!!!
Hi Bobbi! We are so glad to hear you are using reviews to educate yourself before making a purchase and that you were able to reach a resolution after leaving a review on ConsumerAffairs.com! We appreciate you using our website to post reviews to educate other consumers. Have a great day!
Without the Consumer Affairs' "write a review" portal I know the problem with my vendor would not have been resolved. This is a must have service if you are looking to make a point with your vendor's poor service. I will share this great experience with all. Thank you Consumer Affairs.
My issue with a company would not have been resolved, if not for the posting I made on the ConsumerAffairs website. Numerous emails to the company and much time spent had no effect on the issue but my posting on ConsumerAffairs had an almost immediate effect.
I used Consumer Affairs to file a complaint against American Home Shield Home Warranty company. My refrigerator went out and I had to buy a new one. American Home Shield is a good company for the most part, their customer service is just impossible to communicate with. I spent two weeks trying to get reimbursed for the appliance. I was on hold on 6 or 7 separate occasions for well over two hours each time (12 to 14 hours) without ever talking to anyone. They owed me $2,190.00. for the new appliance. I put my complaint on Consumer affairs and within 4 or 5 days AHS contacted me! A first! I had my check in under a week. It would not have happened without contacting Consumer Affairs. Businesses do not like the bad publicity.
We appreciate you choosing us to share your feedback about your experience!
Why do you even have this website if I can't complain in my own words what I think of Capital One? You guys suck as well as Capital One! You mean to tell me you think you have the right to suppress my FREE SPEECH? I don't think so!
We're sorry to hear about your frustrations. We have review guidelines in place for privacy and safety reasons. You can check out our Review FAQs here to see our requirements before submitting a review: https://www.consumeraffairs.com/review-guidelines
This site provided the mechanism to establish contact with and seek resolution from American Home Shield. Couldn't get help from the normal customer service calls to the company. This site worked well raising awareness of our dissatisfaction with our service from American Home Shield. Thank you.
We're glad we could provide a platform where you could work through things and get a positive resolution!
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