ConsumerAffairs Reviews
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About ConsumerAffairs
ConsumerAffairs was founded in 1998 as a consumer news and advocacy site and has grown into a platform dedicated to service journalism and helping our readers make big purchasing decisions and connect with trusted companies to meet their needs. Our original reporting covers groundbreaking research, recall information, company profiles and tens of thousands of pages of customer reviews.
Visit www.consumeraffairs.comConsumerAffairs’ mission
ConsumerAffairs helps readers make big purchasing decisions with free resources, news and verified reviews. Our website hosts nearly 3.5 million reviews for more than 14,000 brands for categories ranging from solar energy systems to personal loans.
» LEARN MORE: How ConsumerAffairs works
How ConsumerAffairs helps readers
ConsumerAffairs helps ours readers make big purchasing decisions by pairing original research with verified reviews from brands’ customers. We also have a team or reporters bringing daily consumer-based news, including the latest scams and product recalls.
ConsumerAffairs helps the little guy get noticed.”
— Francis, Birmingham, Alabama
ConsumerAffairs can also help our readers’ voices be heard by large companies to assist with resolving complaints and issues.
“ConsumerAffairs helps the little guy get noticed,” Francis from Birmingham, Alabama, said in a review of our site. “With disputes, you can feel not heard by big conglomerates. ConsumerAffairs has helped me solve my issues with a couple of companies, and I’m excited about utilizing them again for positive resolutions.”
Our independent editorial team also constantly reviews companies to provide top picks in many industries. We choose these companies based on a careful analysis of their features, products and services, focusing on areas we’ve identified as being most critical to our site’s readers. We also use reviews from our readers to compare customers’ experiences when making picks to help our readers find the right match for them.
For more information on how we make our top picks in specific categories, please see the methodology included with each buyers guide.
How ConsumerAffairs helps businesses
ConsumerAffairs provides a forum for businesses to connect to its readers and respond to customers who have questions or need additional help. We can also act as a third party to help mediate solutions that work for both our readers and the business when customers have issues.
By being transparent about each company’s strengths and weaknesses, we help build trust between customers and brands and match people with the companies that can best fill their needs.
“It's been a powerful and effective experience working with ConsumerAffairs, and we're thrilled with it,” Lucas from Colorado said in a review.
ConsumerAffairs’ investigative reporting
ConsumerAffairs was born from a dedication to keep readers informed about important consumer news and trends that affect them, and we've continued that mission as our company grows. Some of our recent stories have looked at the high number of people who need personal loans to cover basic needs, how to avoid getting ripped off when purchasing concert tickets and the reasons behind people’s declining trust in banks.
Our connection to our readers lets us quickly identify consumer issues and provide in-depth looks at emerging trends, such as the U.S.’s safest states and worst roads.
ConsumerAffairs as a media resource
Our dedication to research and investigative journalism makes our editors and researchers valuable assets for other media organizations. Our research and reporting is trusted by media outlets such as The New York Times, Forbes, Newsweek and PCMag.
ConsumerAffairs in the news
ConsumerAffairs doesn’t just report the news; we also make our own. Forbes wrote about our growth from a small business based out of a basement to a major website that helped more than 7 million readers a month in 2019. We’ve also been named as one of the Journal Record’s best places to work in Oklahoma in 2022, and Oklahoma Magazine named us as one of its “Great Companies to Work for.”
FAQ
What is ConsumerAffairs?
ConsumerAffairs is a digital platform for consumer news, purchasing guides and customer reviews. Our goal is to help readers find the help they need when facing large purchasing decisions, especially those that come with significant life changes, through informational articles, brand profiles, buyers guides and consumer news.
We also work with brands to help facilitate resolutions to complaints, collect verified reviews and connect our authorized partners with customers.
Is ConsumerAffairs legit?
ConsumerAffairs is a legitimate website that utilizes an independent and objective editorial department to provide trusted research, insight and analysis to help readers when they need it most. Our site contains nearly 3.5 million reviews for more than 14,000 companies, and more than 23.5 million readers have used our buyers guides.
Our work has been cited in multiple publications, including The New York Times, Washington Post, Forbes and Newsweek.
» LEARN MORE: ConsumerAffairs publishing principles
Still have questions?
ConsumerAffairs Reviews
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- 4,946,968 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
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- 4,946,968 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 27, 2026
I always appreciate receiving your emails on recalls. The information is detailed and that information is very informative. I forward your emails to friends and family, who appreciate the information well.
Hi Alicia,
Thank you for your kind words and for taking the time to share this! We’re glad to hear our recall emails are helpful and that you’re finding them informative enough to share with friends and family.Thank you for trusting ConsumerAffairs as a resource you can rely on. Have a great day!
Best,The ConsumerAffairs Team
Reviewed March 16, 2026
I've been using Consumer Affairs for less than a year, and it's quickly become one of my go-to sites when I want real, useful information. What stands out most is how relevant the content feels — these aren't abstract topics that don't apply to my life. The articles and reviews speak directly to things that matter to everyday consumers and the broader community.
The buying guides and product reviews are straightforward and easy to navigate. I don't have to dig through fluff to find what I'm looking for. The finance and consumer rights content has also genuinely helped me feel more informed and confident in decisions I might otherwise have second-guessed. Beyond the information itself, there's a sense that this platform is built around real people sharing real experiences — and that community aspect makes it feel trustworthy in a way that a lot of sites simply don't. Highly recommend, especially if you're someone who likes to do their research before committing to anything.
Hi Kirsten,
Wow, thank you for such a detailed and thoughtful review! It’s great to know our guides, reviews, and consumer rights content have helped you feel more confident in your decisions.We also really value the community of real people sharing real experiences, so it’s wonderful to hear that comes through for you. Thanks for taking the time to share your experience and for recommending us. It means a lot!
Best,The ConsumerAffairs Team
Reviewed Aug. 4, 2026
The heating blanket caught my attention because I gifted one to my mom. The toll free number listed here to call is non-functional or wrong.
Hi Shoba,
I'm so relieved you came across the recall, especially since you had gifted one to your mom. I also tried calling the toll-free number listed in the recall notice and found that it doesn't appear to be working, so thank you for bringing that to our attention.
According to the U.S. Consumer Product Safety Commission, there is another way to request a refund. I'll be reaching out with the details, including the contact information, so you have everything you need.
I'm really glad this recall reached your family in time!
Best,The ConsumerAffairs Team
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Reviewed July 29, 2026
Knowledge and wisdom are power especially accurate knowledge from ConsumerAffairs. Thank you for the warnings of false websites in scammers.
Hi Kevin,
Thank you so much for your thoughtful review! We couldn't agree more that accurate information is one of the best tools consumers have. We're glad our warnings about scam websites were helpful, and we'll keep working hard to provide trustworthy information that helps people stay one step ahead.
Best,The ConsumerAffairs Team
Reviewed July 25, 2026
I have been concerned about memory, staying on task, forgetting why I leave one project to go into another room... So I just stop, think and go back to the task I was doing and often then I remember why I got up and went to the other place. It's scaring me. I also forget, sometimes but not that often, where I put things... And that sort of thing. This article gives good insight as to why I am experiencing these thing or episodes. I am 66 now and I found this beginning in my mid to late 50's. I didn't mention it to doctors until I really began to want to know if it was early dementia. I have had a couple brain scans... Not for a few years or so... And I was told my brain showed normal signs of aging. I want to keep abreast of the literature and start documenting dates and events that seem to stand out for me. I really appreciate the article in Consumer Affairs!!
Hi Paula,
Thank you for sharing something so personal with us. We understand how unsettling these changes can feel, and we're glad our article provided some helpful context as you continue learning and documenting what you notice.
Your willingness to share your experience may also bring comfort to others who are going through something similar and remind them that they're not alone. We do encourage you to continue discussing any changes or concerns with your doctor, especially if they become more frequent or begin affecting your daily life.
Thank you for trusting ConsumerAffairs as a resource.
Best,The ConsumerAffairs Team
Reviewed July 6, 2026
Very interesting and informative. Author nailed it spot on at least regarding Florida. Location remains a key factor with anything on or near water still demanding high prices. People are escaping the 'Blue States' and landing here with checks for full payment in hand. Cash in hand for buyers gives them a lot of buying power for better deals. My neighbor here in central Florida on the Saint Johns river just sold his home in just 2 weeks after listing. Buyer wrote a check for $350,000 which was asking price no dickering. Here yah go. Insurance is causing havoc down here with their prices for a policy causing a number of sales to fall apart. The Villages a huge retirement community just a bit west of me has serious problems with homeowners on fixed incomes literally walking out the door due to inability to pay for insurance.
After a series of storms in the recent past insurance companies got slammed with claims. The Villages insurers want new roofs installed $20 to $30,000 + then home owners can purchase a policy for another $20,000 +. Homeowners on fixed incomes and their life savings invested in their homes are quite simply walking out the door and not looking back. New buyers are not bidding let alone even bothering to stop by and look.
Hi Thomas,
Thank you for your thoughtful feedback! We're glad to hear the article resonated with your experience in Florida, and we appreciate you taking the time to add your own perspective to the conversation.
Best,The ConsumerAffairs Team
Reviewed June 10, 2026
I have always been skeptical of these types of advertisements. Now that I have been given more information I will be able to differentiate the real and the fake advertisements.
Hi Kathy,
Thank you for leaving a review! We're glad the information helped you feel more confident about spotting the difference between legitimate advertisements and misleading ones.
If you don't mind sharing, we'd love to know which advertisement you were referring to. Your feedback helps us better understand what content resonates with readers and how we can continue providing useful information.
Have a great weekend!
Best,The ConsumerAffairs Team
Reviewed Aug. 20, 2026
After reading the ConsumerAffairs comparative analysis of Select Home Warranty with another company, I was confident in selecting SHW for my home warranty company. Their information made me feel more confident with my decision.
Hi Cheri,
I'm so happy to hear our comparison helped you feel confident in your decision! That's exactly what we hope to provide consumers as they weigh their options. Thank you for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
Wow. This site is ridiculous. It will not allow you to leave A TRUE REVIEW of a company if you've left a the same review on other "trusted reviews" websites... But, if what you are saying about the crappy company is TRUE, then WHAT ELSE ARE YOU SUPPOSED TO SAY IN YOUR REVIEW?? Most ignorant thing I've ever heard. You are stupid ConsumerAffairs. Hopefully people who want to KNOW THE REAL TRUTH WILL GO TO BETTER BUSINESS BUREAU OR TRUST PILOT. This site - ConsumerAffairs.com - gate keeps so that the actual consumer will NEVER KNOW the truth.
Good morning, Kelly,
Thank you for bringing this to our attention. We took another look at the review you submitted. It was initially flagged because of similarities to a review you shared on another platform. Upon a second look, we found that the messaging was different enough to meet our guidelines, and we’ve gone ahead and manually published your review.
Our moderation team was doing its part to enforce our Review Guidelines, which ask consumers to share unique, firsthand perspectives rather than copy and paste the same review across multiple platforms. We appreciate you raising the concern and allowing us to take another look.
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
I really enjoy reading ConsumerAffairs because of the up-to-date information they make readily available to the public!!!
Hi Jack,
That is truly our goal, and it means a lot to know we’re delivering on it. We appreciate you choosing ConsumerAffairs to stay informed!
Best,The ConsumerAffairs Team
Reviewed Aug. 17, 2026
Informative, information on safety and news, keep up the good work.
Hi David,
We appreciate the kind words! Happy to hear you find our reporting helpful, and we'll certainly keep up the good work.
Best,The ConsumerAffairs Team
Reviewed Aug. 16, 2026
Appreciate all the info on all the products for future purchases.
Hi Margaret,
We’re glad you found our information helpful! We hope it comes in handy when it’s time for your next purchase. Thanks for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 10, 2026
Very informative with need to know information. Recommend to everyone.
Hi Cathy,
Recommending us to everyone? We couldn't ask for a better compliment! We're so glad you found the information valuable, and we appreciate you helping spread the word.
Best,The ConsumerAffairs Team
Reviewed Aug. 10, 2026
Such great information. You see exactly what they checked, tested for and cost comparisons.
Hi Shannon,
We’re glad you found our breakdown helpful! Having the details all in one place can make comparing your options a little easier and help you feel more confident in your decisions.
Best,The ConsumerAffairs Team
Reviewed Aug. 9, 2026
These Pro tips from Consumer Affairs are very, very important and before you run out and buy a used EV be very sure that you have read up on these pro tips. It will save you a lot of money
Hi Dorris,
Thank you for your kind words! A little research before a big purchase can go a long way. We appreciate you turning to ConsumerAffairs to help you make informed decisions!
Best,The ConsumerAffairs Team
Reviewed Aug. 8, 2026
I used research to make a purchase of a veggie/fruit washer.
Hi Cheryl,
We’re glad we could be part of your research! We hope the information helped you feel more confident in your purchase. Thanks for turning to ConsumerAffairs!
Best,The ConsumerAffairs Team
Reviewed Aug. 7, 2026
Very useful information to avoid scams or help handle them when they come.
Hi Wes,
We're glad you found our reporting useful! We'll keep working to help consumers stay informed and one step ahead of the latest scams.
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
Check out these Email management tips. Just read it and will see how it reduces my daily email ritual and lessens the obscenities I mutter when plowing thru my email inbox mountain.
Hi Joe,
We're so glad you found the tips helpful, and we hope they make tackling your inbox a little less overwhelming. Here's to fewer unwanted emails and a little more peace of mind!
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
VERY useful and it worked! A million thanks for your advice and info.
Hi PJ,
It's great to hear our advice worked for you! Thank you for taking the time to let us know.
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
Very useful, but lots of info I’d like to keep and print, so a pdf form to print would be fantastic!
Hi Elizabeth,
Thank you for your thoughtful suggestion! I have some good news: we actually do offer a print option for our articles.
For news articles, click the Share button beneath the reporter's name, then select Print. From there, you can either print the article or choose Save as PDF. If you come across one of our data reports, you'll find a Download PDF option in the top right, also just beneath the reporter's name.
I hope that makes it even easier to save the information you'd like to keep.
Best,The ConsumerAffairs Team
Reviewed Aug. 5, 2026
Thanks for the info. Most of that. I had no idea you could do that.
Hi Dale,
We're glad you learned something new! Thanks for taking the time to share your feedback.
Best,The ConsumerAffairs Team
Reviewed Aug. 4, 2026
As an older user of Internet & Gmail, I am self-taught. This article helped me in a huge way. Kudos!!!
Hi Dianne,
Thank you so much for your kind words!
Technology is constantly changing, and we know it isn't always easy to keep up. We're glad we could help make things a little easier and hope to continue providing information that's practical and easy to understand.
Best,The ConsumerAffairs Team
Reviewed Aug. 4, 2026
Information about products that I would have no idea about a problem.
Hi David,
This is so great to hear! Our team works hard to bring attention to important news that consumers might not otherwise hear about. Thanks for taking the time to share your feedback.
Best,The ConsumerAffairs Team
Reviewed Aug. 4, 2026
Nice to know information regarding scams. I'm so leery of phone calls I'm receiving.
Hi Tina,
We're glad we could help you stay informed, and we'll continue sharing tips to help consumers spot the latest scams!
Best,The ConsumerAffairs Team
Reviewed Aug. 3, 2026
I knew Walmart items were becoming less budget friendly based on quality and quantity. Thank You for GREAT ADVICE.
Hi Michelle,
Thank you so much for your kind words! Our goal is to give consumers practical tips they can actually use in everyday life, and it's wonderful to know that resonated with you.
Best,The ConsumerAffairs Team
Reviewed July 30, 2026
This article was quite helpful especially in times of out of control pricing. We, as consumers need to be aware of the tricks retailers use to separate us from our money.
Hi William,
Thank you for your thoughtful review! We couldn't agree more that staying informed is one of the best ways to make confident decisions as a consumer. We're glad you found our reporting helpful, and we'll keep working to provide practical information that helps consumers navigate the marketplace.
Best,The ConsumerAffairs Team
Reviewed July 30, 2026
I trust this site to be informative and correct... Unlike other platforms. Always good information on recalls and product testing.
Hi Sue,
It means a lot to know you trust ConsumerAffairs as a reliable source of information. We're glad you find our recall coverage and product news helpful, and we'll keep working hard to bring you accurate, timely updates.
Best,The ConsumerAffairs Team
Reviewed July 28, 2026
I found the information very helpful. I was looking for something that would tell me more about the Secret Society and Neothink. I have already fallen for their scam and I did pay for the first book The Secret. They are now trying to get me to buy into a AI Business Plan. The webinar is tonight.
Hi Danielle,
Thank you for sharing your experience. Since you're still being contacted, we'd encourage you to proceed with caution and take your time before making any additional purchases or commitments. If something doesn't feel right, it's always okay to step away and do more research first.
Best,The ConsumerAffairs Team
Reviewed July 26, 2026
I enjoy the consumer updates!! Sometimes we don't get to see the news but having this information in our emails is great!
Hi Chevy,
Thank you so much for your kind words! I totally agree. With how busy life can get, it's nice to have important news easy to read and all in one place. We're so glad our emails help you stay informed.
Best,The ConsumerAffairs Team
Reviewed July 26, 2026
I feel that you have a valuable service and could generate more sales, but with all the spam calls people get today I did not want to give my cell number out based on your terms to provide my number to all your partners even if they did not send me a warranty offer. You missed my business for this reason.
Hi Monte,
Thank you for taking the time to share your feedback. We understand that many consumers are cautious about sharing their phone number given the volume of unwanted calls people receive today.
I'll reach out to you directly because I'd really appreciate the opportunity to learn more about your perspective and better understand what would have made you feel more comfortable using our service. Feedback like yours helps us improve the experience for future consumers.
Best,The ConsumerAffairs Team
Reviewed July 24, 2026
Great article for my research for my new line of Energy-Saving products! Thanks!
Hi George,
We're so glad our reporting was helpful with your research, and we wish you the best of luck with your new line of energy-saving products. Thanks for letting us be a small part of your journey!
Best,The ConsumerAffairs Team
Reviewed July 22, 2026
I stumbled across this site when researching something and it was quite helpful.
Hi Miki,
We're so glad you stumbled across ConsumerAffairs and that we were able to be of good use! We hope you'll keep us in mind the next time you're researching a purchase or looking for consumer advice.
Best,The ConsumerAffairs Team
Reviewed July 20, 2026
Being aware helps me be a better consumer. The emails are direct and to-the-point without the narrative.
Hi Karen,
We're so glad you find our emails helpful! Sometimes that's all we need: clear, straightforward information to help us make better decisions. We'll keep working to deliver just that.
Best,The ConsumerAffairs Team
Reviewed July 20, 2026
You can find a lot of journals and magazines on your favorite topics but ConsumerAffairs is long established and a leader in the field. Go to them first.
Hi Michael,
Thank you so much for your kind words! Reviews like yours mean a great deal to our team. This is a wonderful source of motivation as we continue working to provide helpful, trustworthy information for consumers.
Best,The ConsumerAffairs Team
Reviewed July 18, 2026
This article was directly related to my family. It told me about the study thoroughly. It also made me understand that this is not a perfect way to diagnose it. Other factors are influencers too. These things are either missing or glossed over in other articles.
Hi C W,
Thank you for taking the time to share your feedback. Our news team works hard to present research with the right context, and I'll be sure to pass your kind words along to them!
Best,The ConsumerAffairs Team
Reviewed July 13, 2026
Great organization that helps consumers. The recent article let me know about how the housing law was passed. I am still in the market for a new home and was glad to hear some positive news about the housing market.
Hi Richard,
Thank you for your kind words! We're glad our housing coverage helped you stay informed, and it's great to hear the article provided some positive news as you continue your home search.
As you get closer to finding the right home, you may also find our guides to mortgage lenders and moving companies helpful. We wish you all the best in your search!
Best,The ConsumerAffairs Team
Reviewed July 10, 2026
I have been trying over and over again. I end up back where the exposed data is. I have already paid the $9 but the system keeps asking for more before the next page will surface.
Hi Regina,
I'd really like to better understand what you're experiencing so I can be as helpful as possible.
When you have a chance, could you share a bit more about what you were trying to do and what the $9 payment was for? In the meantime, I'd recommend holding off on making any additional payments until we better understand what's happening.
Best,The ConsumerAffairs Team
Reviewed July 9, 2026
Information I needed to know at the time I needed it... One point was not mentioned. We have older models of laptops (Chromebooks), our printer just expired, so we bought a new one at a discount (Cannon)... It is not compatible with our older devices nor our Chromebooks! You might add that issue to look before buying as well.
Hi Theresa,
We're so glad the information was helpful when you needed it! Thank you as well for your suggestion — I'll be sure to pass your feedback along to our news team. Compatibility is an easy detail to overlook, and your experience could help other consumers avoid the same issue.
Best,The ConsumerAffairs Team
Reviewed July 8, 2026
Helped me understand the pros and cons of the business version.
Hi Matt,
We’re glad you found the information helpful! Thanks for taking the time to share your feedback, and we appreciate you turning to ConsumerAffairs as you weigh your options.
Best,The ConsumerAffairs Team
Reviewed July 7, 2026
Not happy with the process of finding a company. While the information on the website is good and helpful, trying to get additional information was misleading and intrusive: I filled out the questionnaire, hoping to find out more about each of the recommended companies. At the end I was required to provide not only my e-mail, which I expected, but also for my phone number. I was hesitant, but hoped that it was only for verification. I entered it and submitted the form. BIG mistake! Within seconds, my phone started ringing. I got 20-30 calls in the first 24 hours - some of which during the 4th of July Holiday. I am still getting 15-20 calls every day even though I had already contracted one of the companies (incidentally or not, the one that called me the fewest time).
Hi Pete,
Thank you for taking the time to share your honest feedback. I'm truly sorry to hear your experience didn't match your expectations.
Our team has reached out to you directly because we'd really appreciate the opportunity to learn more about what happened and discuss how we can improve this process for future consumers. Feedback like yours is incredibly valuable, and we're committed to using it to improve the experience.
Best,The ConsumerAffairs Team
Reviewed July 2, 2026
Very informative. I learned quite a bit in a short period of time & I appreciate the fact that it was provided at no cost to me. It was not good news though it was bad news about the direction of the US economy!!!
Hi Carole,
Thank you for sharing your feedback! We're glad to hear that you found our article informative, even if the news wasn't the most encouraging.
Our goal is to provide clear, reliable information to help consumers stay informed, and we're grateful you trust ConsumerAffairs as a resource.
Have a great week!The ConsumerAffairs Team
Reviewed June 28, 2026
Comprehensive alerts to keep us informed and on top of new developments and scams.
Hi Don,
We appreciate you turning to ConsumerAffairs to stay in the know! Our team will continue working hard to make sure you can do just that.
Best,The ConsumerAffairs Team
ConsumerAffairs Company Information
- Social media:
- Company Name:
- ConsumerAffairs.com
- Company Type:
- Private
- Year Founded:
- 1998
- Formerly Named:
- ConsumerAffairs.com
- Address:
- 297 Kingsbury Grade, Suite 1025, Mailbox 4470
- City:
- Lake Tahoe
- State/Province:
- NV
- Postal Code:
- 89449-4470
- Country:
- United States
- Website:
- www.consumeraffairs.com