ConsumerAffairs.com is a consumer news and advocacy site founded in 1998 by James R. Hood, a veteran Washington, D.C. journalist and public affairs executive. The site includes consumer news, recall information and tens of thousands of pages of consumer complaints, comments and compliments.
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I am so happy with my experience on ConsumerAffairs. The company I reviewed was in contact with me on the same day I posted the review. They were able to resolve my issue and provide me with better customer service than I had previously experienced. I will tell everyone about this website.
Glad to have a new fan! Thanks for using ConsumerAffairs and telling your friends about us too.
I am very satisfied with my experiences with Consumer Affairs. Fortunately, now I can go to a site I trust to read actual reviews and read how the company responded/handled the review. Excellent! A much needed service as so many people use the internet when checking things out. Many websites have reviews of products or services you are searching for. Many of those reviews (imo) are misleading or fake. I understand there are people who's job it is, to write reviews (either very good or very bad)! Not with Consumer Affairs.
I very rarely write a review of my experiences with any product or service. That being said, this is a review of a venue that provides consumers an opportunity to speak of their experiences and to hear back from the vendor. Every sheet of paper has two sides. Unlike many other review sites where you read just the review (some of which may have ulterior motives and be fake), ConsumerAffairs provides an objective and honest means for back-and-forth dialogue between vendor and customer. ConsumerAffairs website provides both of them with the means to present his/her own side of the story. The reader of a ConsumerAffairs' review and follow-ups can decide which side of the piece of paper to have most faith in. Good decisions are most often made based on good information. It's on the consumer these days to define what is 'good'. Many thanks to the team at ConsumerAffairs for providing such service to the community.
You have a great perspective on what our site offers! At ConsumerAffairs we strive to be a bridge between consumers and Brands. In some cases that means being a place to share frustrations and hopefully get them resolved. In other cases it means being a trusted resource to research major purchasing decisions.
Thank you for taking the time to write this review! We are glad that you have been able to utilize the services we offer. We hope you will continue to find ConsumerAffairs a valuable resource in future purchasing decisions.
-The ConsumerAffairs Team
ConsumerAffairs is my first time posting to any website. Response to my posting was within twenty four hours. Resolution with first phone call from representative of company. It is great to know ConsumerAffairs is here to assist consumers. By posting it not only brings problems to light for other consumers. It alerts manufacturers for a need for problem resolution. I'm happy with the entire process.
We are so happy we were able to assist in your resolution. We strive to mend the broken relationship between brand & consumer, as well as being a source of truth to help consumers make informed decisions about many large ticket purchases. We hope to continue to be your source for consumer news & reviews in 2018 & beyond.
-The ConsumerAffairs Team
Due to this site my voice was heard by the company that didn't listen before. I think is a very good website, fair in helping people like me to have their voice heard. Maybe needs more channels open towards the customers into the fields that have the most complains on this site. Very many thanks from me for the help provided.
You're very welcome, Lucian! And many thanks to you for your kind words and helpful feedback.
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I tried working directly with Century Link to get a service added to my landline. Both Century Link agents I spoke with said I would have to upgrade my service and pay significantly more money per month. So that's when I complained on Consumer Affairs. A Century Link agent got in touch with me and worked to resolve my complaint, so I was able to add the service and just pay the added cost of the service without having to upgrade my landline basic plan. It's working and I'm happy and appreciate Century Link working with me. I really appreciate the fact that I could only get the desired result by working with Consumer Affairs first!
Hi Cathy! We are so relieved you were able to get such a positive outcome from Century Link by posting a review on ConsumerAffairs.com!
Got quick response from the company I was reviewing. This site helps call out businesses that do bad work. The reviews on other products also is very helpful. Glad I found this site. I will use it often in the future.
Hey Beverly! We're excited to have a new fan of our website! We're glad to have you.
I never write reviews even though I read all I can before I pick up a new service or product. I had such a bad experience with a service that I HAD to write to warn others. Within a day, the company had 2 separate reps call us. They dealt with the issue and were able to come to a resolution we were both ok with. We had already sent a dozen emails and called several times with no help in sight. I was honestly looking for a place to vent but this was a place that even the company we were having issues with was looking at! Our company called US!!! I will look to post more reviews because it really does help. The good and the bad!!! I am still really amazed that the company was on here looking. ConsumerAffairs.com is a great thing!!!!
Hi Bobbi! We are so glad to hear you are using reviews to educate yourself before making a purchase and that you were able to reach a resolution after leaving a review on ConsumerAffairs.com! We appreciate you using our website to post reviews to educate other consumers. Have a great day!
I tried for two weeks to get the ISP provider (Suddenlink) to correct problems with my internet installation. The result of repeated long conversations on the phone sometimes several a day was at the end of the day, silence. Nothing was done or offered to remedy the situation. It was the same answer, "It must be your equipment" or "We will set up an appointment for a tech", no tech. A tech did show up and blamed, you got it, my modem/router which had been checked prior to his visit, end result tech charge of $64.50. I sent a review of the ISP to Consumer Affairs. The company (Suddenlink) responded to my review. Within six days of the review Suddenlink had corrected all the problems and without a single phone call. I thank Consumer Affairs for the ability to contact Suddenlink through these reviews and effect the answer to my concerns.
Yes! We love to hear stories about consumers getting help through our platform and about brands solving problems reported here! Glad to hear you're back up and running!
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This site is great! I had an issue with a company and got the run-around with company. I left a (truthful) review on Consumer Affairs and the company contacted me very promptly with a representative that was very helpful and same representative worked with me until my issue was resolved. I updated my review from initial 1 star rating to the full 5 stars after my experience with the rep that consumer affairs was able to have contact me. I would recommend anyone else getting lost in the cracks of a large Corp CSR to try using this site to get their attention and hopefully a resolution to their issue. Thanks Consumer Affairs!
You folks are amazing! After trying unsuccessfully for three months to receive a refund from McAfee for a product I did not order, I posted a complaint on your site this morning. They must monitor your site, because this afternoon I received a phone call from them promising me a full refund. Thank you so much!
Hi Barbara! Thank you! We're so happy to hear posting a review on our website resulted in a positive outcome for you. We wish you the best of luck with the rest of your resolution. :)
When searching AKC Breeders there is often no name or no last name of the breeder, no kennel name etc. How are these reviews supposed to be useful? If readers are relying on Consumer Affairs to provide useful info so we can avoid bad AKC breeders then Consumer Affairs should name breeders and kennels.
I'm not going to go into detail about the issue itself, but what I will say is how posting that complaint with Consumer Affairs affected that issue. Within a couple of hours of posting a detailed complaint, I received phone calls and an email from a company representative. The issue was immediate addressed and resolved. I have never posted a complaint that was resolved so speedily as it was resolved filing on Consumer Affairs.
Hi Howard! We are delighted to hear you used our platform to share your experience with a company and that resulted in a positive resolution for you. Thanks for leaving some positive comments about us too! :)
I registered with an email but review didn't show up. I had a 10 email correspondence with a rep (Stacy **) from Consumeraffairs.com and she did not answer any of my questions. Still can't access my first review and she still has not helped me.
We looked into the email thread and it appears there was some miscommunication on our part. We'll be following up with you privately to further discuss and get your problem resolved so you can manage your reviews from within your account.
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