Overall Satisfaction Rating
3.73/5
  • 5 stars
    30
  • 4 stars
    5
  • 3 stars
    2
  • 2 stars
    1
  • 1 star
    15
Based on 53 ratings submitted in the last year
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BuyDig.com

ConsumerAffairs Accredited Brand

Since the early 90's BuyDig.com has been a forerunner in the consumer electronics marketplace. BuyDig.com offers digital cameras, camcorders, MP3 players, telescopes, kitchen appliances, GPS navigators, printers, Home Theater components including LCD, Plasma, LED and 3D HD televisions, DVD and Blu-Ray players, and so much more. BuyDig.com has been top-rated and is a four-time platinum winner of the Bizrate Circle of Excellence Award. Our goal is to provide our customers with quality products. Visit our website today!

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Last updated: Oct. 9, 2017

106 BuyDig.com Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: Oct. 9, 2017

I ordered a product on Saturday 10/7/17. I paid for one day shipping $15.00 extra. The item is suppose to be here today Monday 10/9/17. I call to see where my order ya is and am told, "It was canceled, someone in your family must of canceled it," (which no one did), I ask to speak to supervisor and am told he’ll call me back. No callback at all 4 hours later. I call back and now I’m told I will receive another callback - none. I tell customer service that this is a spam and I never canceled the order and I want my product - which I’m told, "You cannot have product reorder and recharge your card" - why do they can keep doing same thing to me. No thanks! They tell me call my cc company because they canceled the order which they didn’t and to then it was still pending as of today. Do yourself a favor. Don’t order from this site. They lie. They're thieves not trustworthy and want to take your money and customer service sucks!

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    Verified Reviewer Verified Buyer
    Original review: Oct. 9, 2017

    I ordered a camera on a Saturday night and paid extra for 2 day shipping. I needed the camera on Tuesday to give to someone who was going overseas on Wednesday morning. DAY 1: Monday; Day 2: Tuesday. Monday morning I received the tracking information that it would be here on Wednesday. Too late! They should do what Amazon does and say when the item will get there next to each shipping option. I cancelled my order and will buy the camera for the same price somewhere else.

    Customer increased Rating by 4 stars!
    Resolution In Progress
    Verified Reviewer Verified Buyer
    Resolution response: Oct. 17, 2017

    Spoke with Saul ** several times regarding this issue. After being hesitant to reorder he convinced me, and gave me a great deal on the TV I REALLY wanted and guaranteed it's date.

    Was incredibly helpful and has truly changed my mind about buydig.com. Would highly recommend.

    Original review: Oct. 6, 2017

    Thought I was getting a great deal on a Samsung TV. Bought it and purchased delivery for the next day. 30 hours later the order was still 'processing.' I emailed customer service and informed them I live in a city and had to take a half day to accept the shipment, and asked for an update. Never heard back. Later that night, I contacted again and asked what the issue was. I told them if they could get it to me the next day (a full day later) that was still fine, but if not to cancel the order as I was leaving town. I got a response an hour later that they cancelled my order. How is this a way to run a business?

    Verified Reviewer Verified Buyer
    Original review: Sept. 14, 2017

    I was pleased initially when I was promptly refunded for one of two Nikon batteries I bought that was faulty. Then, when the second battery also failed within a week, the honeymoon was over and I was rudely ignored at every succeeding attempt to communicate with their Customer Service. So, after the one refunded battery, I am left with NO functioning batteries and am out $110.00 without anything to show for it. VERY poor showing BuyDig. You should be ashamed.

    Verified Reviewer Verified Buyer
    Original review: Sept. 2, 2017

    The majority of companies today will hassle you or require you to pay any shipping costs to return a defective product. What an overwhelming and pleasant surprise I had when I had to return an item to this company. I ordered a Cobra Dashcam. I already own one and wanted a second one for my other car. When I received it, I immediately installed it and found that it would not work. Now this was a brand new unit and it was defective right out of the box. So I followed the instructions for returning it to the company. I had to pay the shipping costs to return it. I contacted customer service and was informed that upon receipt of the item, I would be issued a refund of my shipping cost if I would send them my receipt. I did so and and received the refund. This was my first order from the company and it will certainly not be my last. I look forward to purchasing from them again.

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    Verified Reviewer Verified Buyer
    Original review: Aug. 30, 2017

    The water goes into the ice cube maker but it does not get cold and freeze. This is a brand new ice machine and this was the first time I plugged it in. I am extremely disappointed! Product was sold to me as new and not refurbished.

    Verified Reviewer Verified Buyer
    Original review: Aug. 28, 2017

    I purchased an 2017 LG TV for the best price I could find in a retail store or online. The service was great and I received the TV within only a few days. I would definitely buy again AND recommend to family & friends.

    Verified Reviewer Verified Buyer
    Original review: July 19, 2017

    I needed to exchange a TV. I didn't have any problems returning the TV, but wanted the replacement sent through a different shipping carrier. I had been told multiple times this was not possible by different customer service representatives. Upon speaking to the supervisor he understood my concerns about the shipping carrier they were using. The supervisor apologized and worked with me to send the replacement TV through a trucking service. I feel the supervisor took the time resolve my concerns appropriately.

    Verified Reviewer Verified Buyer
    Original review: July 18, 2017

    I routinely check and search BeachCamera/BuyDig.com for products, and I have consistently found great deals, with mind blowing prices. On every order I have placed, I consistently have a great purchasing/checkout experience, fast shipping and on the occasions where I have contacted them with questions, they have been fantastic in answering and resolving. I look forward to continuing my business with them and highly recommend them.

    Verified Reviewer Verified Buyer
    Original review: July 18, 2017

    I've been looking for tire pressure monitors for my truck for a year now but the price was way too high every where I looked until I got an ad for BuyDig.com. I couldn't believe how inexpensive they were there plus they offered free shipping. Needless to say I will be buying a lot more from them.

    Customer increased Rating by 2 stars!
    Verified Reviewer Verified Buyer
    Resolution response: July 27, 2017

    After having 2 cancellation order issues and improper accessories in the final delivered order Buydig.com called me multiple times to resolve my issues. They refunded me for all accessories that did not work with my Phantom Pro 4 Plus.

    Original review: July 18, 2017

    BuyDig.com cancelled my order TWICE during their 'VERIFICATION' process but happened to CHARGE me TWICE on my debit card holding my funds for 3 days. I had to make multiple phone calls after the 3rd order was placed to make sure they did not cancel it again. The verification dept./billing dept. was so AWFUL and rude on the phone. A supervisor promised to return my phone calls and even gave me his "person" phone number to expedite the order which was a joke since he did not take or return my calls.

    Customer increased Rating by 4 stars!
    Verified Reviewer Verified Buyer
    Resolution response: July 22, 2017

    I feel it only fair to retract my earlier review and say that while a mistake was made they have bent over backwards and are bending over backwards to make it right. I am very impressed and actually more than a little bit amazed at their prompt and thorough attention to an issue I was sure they would try to duck and ignore. So long as they do what they say they will do I would certainly recomend Buy Dig.com to a freind

    Original review: July 15, 2017

    I am satisfied with their product which was nice and new and in the Box but incredibly dissatisfied with their billing which was double what was agreed on and what my receipt from them or Google was full my bank account was over $400 in the hole when I put my check in this week because of the overdraft charges caused by them billing the $124.94 twice. I am still trying to figure out how to resolve this if I even can.

    Verified Reviewer Verified Buyer
    Original review: July 6, 2017

    I've purchased multiple items from BuyDig over the years and never had an issue until my most recent purchase (delayed shipping and then a defective product). Sherry ** immediately contacted me and offered to replace the defective products to maintain BuyDig’s relationship and reputation. Because of Sherry's efforts (and great prices), I’ll continue to purchase products from BuyDig.

    Verified Reviewer Verified Buyer
    Original review: June 28, 2017

    This was my first order. You guys did great. It was shipped before the end of the day and had a great price. FedEx and the USPS took their time, but it got here exactly when you said to expect it. I hope you have other Apple HomeKit products I can order as I automate my house.

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    Verified Reviewer Verified Buyer
    Original review: June 14, 2017

    I usually prefer to buy stuff in store as I had bad experience in past but estore like BuyDig are the reason that I keep coming back to buy online. This time I stopped in to buy my niece a new MacBook. It took me a little while to finalize the store as I was looking for best price and I got a right deal here. I chat with the online support and also called 800-617-4686 and told person what she needed. Like I said I know nothing about computers... Anyway I called my niece who then spoke with the person. She was VERY helpful and answered all her questions.

    I purchased the MacBook and told him I wanted it sent to my niece who lives on the east coast. The sales person (Lindsay) said not a problem and no shipping charge to have it delivered. COOL! The purchase came with Webroot protection, plus I bought the three year warranty protection for like $200.00 but overall experience was pleasant and product was absolute magical :) Thank you BuyDig for making things easier

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    Verified Reviewer Verified Buyer
    Original review: June 10, 2017

    I ordered a Samsung Tab E from Adorama, and they waited 2 days to tell me it was back ordered. So I went back online to find another place to get one. This turned out to be a blessing! I saw the same tablet on BuyDig and it was a little cheaper, and they gave me a free carry case. They emailed me all the way through to update me about my order. They shipped it fast and I received it promptly. I can say more, they did right by me, and I'll buy from them again for sure!

    Verified Reviewer Verified Buyer
    Original review: June 8, 2017

    Everything was smooth and fast. I ordered the NIKON camera on a weekend and had it in my home on Tuesday... Exactly what I had ordered. I would recommend this company to anyone looking for quality products who would like to receive them accurately and quickly. When in need, I will order from them again and again.

    Verified Reviewer Verified Buyer
    Original review: June 5, 2017

    BuyDig was the cheapest and we bought some camera stuff a year ago and recently bought a television from them. Everything was fine and they got the job done.

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    Verified Reviewer
    Original review: June 4, 2017

    I purchased a monitor from BuyDig cause the deal was so great for the monitor I wanted. So I purchased it and it came within a week. But when I opened it. It was the wrong monitor in the box. I have no idea why I got a different monitor. But I emailed customer service and all they can do is have me return it. Which sucks cause they won't even send me the correct monitor. Just give me a refund. Which yeah that's great. But it's a pain in the ass.

    Honestly wish they sent me the product I ordered and not something else. Cause now I have to go through this ordeal to get my money back. I'm so displeased by this experience and honestly don't recommend BuyDig. In my opinion I'd prefer just to pay a discounted price for the wrong monitor they sent and just send me the one I actually ordered. Either way purchase from BuyDig at your own discretion. It may go smooth or it may get messed up. And you'll just have a bad time.

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    Verified Reviewer
    Original review: June 2, 2017

    I used BuyDig.com to order a piece of Samsonite, and had a small issue with using a coupon within their mobile site. I finally had it apply properly with the use of the laptop, and briefly mentioned in the order my troubles, and Lindsay was incredibly helpful with resolving my issue.

    Verified Reviewer Verified Buyer
    Original review: June 2, 2017

    I was looking for a high quality pair of earbuds, I know what I wanted but out of my range till I found them at BuyDig at a great price (50% lower than trending) I quickly added them to cart after carefully checking it was the same model being sold elsewhere and processed payment leaving a 3 star review. Just felt payment could be faster, a wrap! The next day I receive a call from Lindsay from Customer Relations Team to ask about my 3 star rating? I explained that was very satisfied with the purchase and price but just felt I could of paid quicker at the end no biggie.

    She actually asked what I would suggest and was extremely pleasant and said that she would pass on my suggestions and hoped to see a 5 star rating in the future. WOW. Who calls anymore after you buy a pair of earbuds after 3 star rating? BuyDig does and I must say they brought back the human element by doing so. I felt great knowing that not only did I get a great price on a quality product but I also received exceptional service and I will be back again! Thank you BuyDig and Lindsay!

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    Verified Reviewer Verified Buyer
    Original review: May 27, 2017

    I went on the internet looking to buy a TV, and I purchased a 65 inch curved Samsung TV from BuyDig.com. The reason I chose to buy there is it costs less. On Amazon, they had almost the same TV and it's Samsung too, but it was more expensive. Also, one of the reasons why I chose BuyDig is because they could deliver the TV within a short period of time. I had to have it delivered within two days because I was changing my TV and my internet provider, and I wanted to set up the TV before that. But I paid $150 more to have that done.

    However, it was a little complicated because this was the first time I purchased anything through BuyDig and my credit company did not accept the charges. I usually use Amazon.com. So I had to call BuyDig back and order the product again. This was two days later, after that, I really didn't receive the TV until after the internet service was provided. So I spent that extra money for the one day service and that didn't work out. But other than that, my experience with BuyDig was very good, and they seemed to respond very well when I called them back.

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    Verified Reviewer Verified Buyer
    Original review: May 26, 2017

    We bought two lenses and a camera body from BuyDig. They had really good prices and shipping policy, and some additional little things like memory cards. So it just seemed like it was a really good all-around experience. But the website itself have some inconsistencies and is oftentimes not all that fantastic. But my husband called them and that worked really, really well. So the next time we need photography equipment we will be back.

    Customer increased Rating by 3 stars!
    Verified Reviewer
    Resolution response: June 7, 2017

    After contacting their sales department, they made right on their offer and sold me the laptop for $479.00, and offered to credit me an additional $15 for a coupon I was unable to use. I would prefer that they had a better coupon system, however, I'm still glad I contacted them.

    Original review: May 22, 2017

    When trying to buy a Dell Inspiron i5565-5851GRY laptop from BuyDig.com, I saw a coupon code advertised for $50 off of the laptop's price. Throughout the checkout process, the laptop's price - even on the pre-order receipt - was shown to be $479.99. Only after attempting to place the order, the coupon code - which is still advertised on the product's page as I write this review, was shown to be invalid, when the price of the laptop went back up to $529.99.

    Verified Reviewer Verified Buyer
    Original review: April 26, 2017

    I paid $27,43.- For a 2 day delivery and merchandise has not arrived!!! Perhaps Wednesday evening or Thursday... But that's not what I purchased!! These speakers were a family present since I travel tomorrow abroad to South America and that's why I paid special flight delivery... I regret not having bought same at the Best Buy in Florida City and would not been pissed off by you guys... Never again - As an Amazon prime member I will only purchase direct and not through untrustful third parties.

    Verified Reviewer Verified Buyer
    Original review: April 25, 2017

    I bought camera equipment from BuyDig before so I get a lot of spam from them. Yesterday, I saw a fitness tracker and thought it was reasonable so I tried to order from website. The website show a higher price so I called but they closed. Today, I called and told them that I want to order and that the price shown was higher on website; the sales rep hung up on me.

    I called back and got a guy who try to tell me that it must be a refurbish item, and then he said they sold out of the refurbish and new. I told him that if it is sold out, how come I can still order from website? He said hold on and then put in the order. About a couple hours later, I received an email that canceled it. Seriously, all the spam I have to put up with and then the lies from rep? This is not what good company suppose to do to their customers.

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    Verified Reviewer Verified Buyer
    Original review: April 10, 2017

    I bought a smartphone and it has a dead pixel. This website refused to replace and want to solve the problem with 35 dollars. I will use this phone for two years and they say a dead pixel is fine. Who told them that is fine? If I know I will get a phone with dead pixel, I wouldn't buy it. I will never buy anything here again and I will tell my friends, never buy anything here. Terrible service.

    UPDATED ON 05/02/2017: The customer service department contacted me and they want to help figure out the problem. I asked for replacement and they agree. So yesterday I sent the defected phone (SONY Xperia XZ Smartphone Black 32GB) to them. They said they will send me the new phone once I send the defected phone. HOWEVER, SUDDENLY, I LOSE CONTACT WITH THEM AND THEY CANCELLED MY ORDER. I paid over 600 dollars totally on this phone including shipment and taxes and they disappear with my money. Do not buy anything from them, or you will lose your money. I am thinking of prosecute them if necessary. This is the most terrible online shopping experience I have ever had. I realize Amazon is such a great company. I lived in China for over 10 years. Even their online shopping provides much better customer service. I will do a detailed review later. All in all, do not buy anything on this website.

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    Verified Reviewer Verified Buyer
    Original review: April 4, 2017

    I check BuyDig weekly for their super good prices and stuff. I recently purchased a drone and a controller for it, and the products are great.

    Verified Reviewer
    Original review: March 31, 2017

    Woke up to a negative bank balance and checked my email and bank statements as to why and had a $148.99 charge from a company I have never heard of. Googled the company that was on my statement and called my bank immediately. Obviously canceled my card and blocked any future pending in case there was. Called this company afterward and spoke to one person who couldn't help and was transferred to billing. The lady from billing answered, asked for my order number. I then told her I don't have one because I never placed the order and she then asked for my number and I once again said "I haven't ordered anything so I don't have any order numbers and my phone number won't show up" so she said "I just want to see in case" so I gave it to her and she said "Oh okay there's nothing with that phone number." You don't say!

    So I again tell this lady how this order or charge can be cancelled because it's unauthorized and fraudulent and I don't want my money stolen. She can't do anything so she asks for my credit card number and that she will give it to the credit card department and I ask "Can I just get transferred there and I'll talk to them?" She said "No, they don't have a line. They only charge cards" I thought this is shady as hell and I end up getting a curt and letting her go before I got ugly with her and to do more research. Since I've emailed and put those pictures here as well.

    I'm still waiting for an answer but I will be calling once again and recording it so other people can avoid this. They don't care how they get their money and refuse to help or do an investigation as I can tell. Thankfully my bank is helping and I will be updating this as I go along. Very disappointed and frustrated on this very shady business. I will stop at nothing until my money is back and they change practices.

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    Verified Reviewer Verified Buyer
    Original review: March 28, 2017

    Placed an order March 11 2017. Canceled the order March 12 2017. The product never left their warehouse. These are filters for my camera $29.95 but now it is on the 11th business day. I still haven't received any money. They keep sending me the same email letter saying it will take 3 to 5 days. It will take 5 to 7 days and they could possibly take up to 10 business days for me to get my money. Today is the 11th business day. Still no letter of where my money is. I would not recommend this company. Absolutely a nightmare trying to get my money back!!

    BuyDig.com Company Information

    Social media:
    Company Name:
    BuyDig.com
    Address:
    80 Carter Drive
    City:
    Edison
    State/Province:
    NJ
    Postal Code:
    08817
    Country:
    United States
    Phone:
    (800) 617-4686
    Website:
    www.buydig.com