BuyDig.com

I recently made an order on BuyDig.com. After finding an issue with my order and raising some concerns with the team just one day after ordering, I contacted the customer support team via email on a Saturday night. To my surprise, the team promptly responded to me. To be honest, I hadn't expected it. After finding out my item had already been processed and shipped, amazingly quickly by the way, the team was able to quickly answer any relevant questions I had and quelled my concerns. I appreciate their efforts, and this sort of fashion in customer support makes me want to continue supporting the company as a consumer.

I had a very positive buying experience with Buydig.com, I purchased a LG Gram laptop, which was already discounted but then I got a better deal elsewhere,

While BuyDig in general does not allow price match, I was still offered the same as a courtesy. Overall the support and the staff team are very courteous and prompt in their response. In particular, I worked with Angela **, and she helped me all along in resolving the questions on time and with full clarity. I will personally buy again from BuyDig and also recommend to others, it has great products at competitive prices and also great after-sales support.

Recently I made an online purchase of Microsoft Surface Duo with a bonus iHome AC-39 earphone. The product delivered, Surface Duo brand new in sealed package whereas the iHome earphone was obviously a returned opened item as the seal's adhesives were covered with lint and the packaging quite aged. Contacting the Customer Service, Angela ** offered to compensate (discount or credit) my purchase and keep the used earphones. I suggested $30 as a credit and she accepted it with a written review of my experience. As a follow through a credit has appeared on my account signifying that the agreement was honored. I had purchased from Buydig a few years ago, couple with this recent experience, I would shop on Buydig should the need arises.

I purchased a 40 lb portable ice machine back in 5/22 due to the need of an illness I had. I did everything I could to fix it without taking the unit apart, the Company guaranteed it for 12 months. I run distilled water only as a requirement of the Drs. It worked flawlessly until the end of summer 8/22 and then I kept getting a constant E code on the LCD monitor. I had to unplug it from the electric to clear the code and only then it would make 3 cycles of ice. The unit was cleaned as directed in the manual. I finally called the company and they saw when I purchased it and immediately apologized for the trouble and sent another one out Priority. This is a Company that is a 5 star company and customer relationships are stellar.

I recently purchased an LG C1 77in TV from BuyDig and it was at the lowest price I’ve seen. The process was smooth and efficient with timely follow ups when the product was shipped and scheduling the delivery. I had an issue where my bank account declined the transaction and had me reorder the TV. After reordering, there was a miscommunication on Buydig end and they ended up shipping both TVs out. After speaking with Angela ** from customer support, we were able to clear it up and cancel the order even though it was shipped out. They were easy to work with and made me a happy customer that would trust buying anything from Buydig in the future.

Bought an Osmo 3 from Buy Dig. FedEx delivered it to wrong address. Buy Dig refused to refund it until I filed a dispute with my credit card company. Shop elsewhere people. This merchant is a rip off. Their customer service is useless and unprofessional.

Customer service was beyond my expectation. They handle problems professionally in the favor of customers. They have quick response to emails and always try to find a quick solution. The shipment arrived in couple days after purchase.

Provided prompt and efficient response and alternative to returning an item. Instead of returning the item I was given an additional credit to keep the item. I could not have expected any better response.

Had a great experience reaching out to customer service regarding a recent purchase. Angela ** made sure I was happy and gave me options for best solution. After reaching out I can say I am happy with the resolution and give her a 10/10.

Seller sent instructions that the delivery driver must wait for me to inspect it before I sign for delivery, however the deliverer insisted they could not wait and I was basically forced to sign. However they did help me unpack it but left immediately after. Luckily I've had no issues with the TV so far and there were only 12 hours on it. The seller unfortunately sent me the warehouse model which is nearly identical instead of the advertised retail model but I was refunded accordingly. Overall I trust the seller and would purchase again.