BuyDig.com Reviews

They’ve been breached. I use unique emails per merchant, and my BuyDig email was just used to send me a scam email. Moreover, they have not informed customers about their breach. Do not use BuyDig. August 2024.

When I received my product it was damaged I spent a lot of money when I hooked it up it didn’t work either. When I asked for a refund I was told I would have to return it at my expense.. I really was disappointed with that response. I should not have to pay to return something that was damaged and didn’t work.

BuyDig is a scam company. Never ever order from them again. I ordered a laptop from them with 2-yr service plan. They did not have any follow-up information for more than a week, but they charged my credit card fully. When I called, they told me that I product I ordered has been sold out with no stocks. They said that they would refund me right away. BUT one month later, still no refund. I am officially launching a complaint about their business practice. What a scam company! Shame of them! Don't believe on their website.

Updated on 10/02/2023: Just when I thought it couldn't get worse, I was wrong. After 3 weeks and many calls, emails, and texts, I finally had the TV delivered by some random older guy with a van. I had to help get the 83" TV into my house, as he was alone. Because of all the problems and hassles concerning the delivery, I was offered a $400 refund, if I accepted the delivery and changed my ratings from 1 to 5 stars. I accepted their offer and changed my ratings. It's now been over 2 weeks since the delivery and still no $400. Also, the TV was advertised with a 4 year extended warranty. I've been trying to get the company to honor this, however, I have been unsuccessful. Just do what you promised. This is a very bad company. I urge you not to buy from them.

Bought an Osmo 3 from Buy Dig. FedEx delivered it to wrong address. Buy Dig refused to refund it until I filed a dispute with my credit card company. Shop elsewhere people. This merchant is a rip off. Their customer service is useless and unprofessional.

Customer service was beyond my expectation. They handle problems professionally in the favor of customers. They have quick response to emails and always try to find a quick solution. The shipment arrived in couple days after purchase.

Provided prompt and efficient response and alternative to returning an item. Instead of returning the item I was given an additional credit to keep the item. I could not have expected any better response.

Had a great experience reaching out to customer service regarding a recent purchase. Angela ** made sure I was happy and gave me options for best solution. After reaching out I can say I am happy with the resolution and give her a 10/10.

I recently made an order on BuyDig.com. After finding an issue with my order and raising some concerns with the team just one day after ordering, I contacted the customer support team via email on a Saturday night. To my surprise, the team promptly responded to me. To be honest, I hadn't expected it. After finding out my item had already been processed and shipped, amazingly quickly by the way, the team was able to quickly answer any relevant questions I had and quelled my concerns. I appreciate their efforts, and this sort of fashion in customer support makes me want to continue supporting the company as a consumer.

Seller sent instructions that the delivery driver must wait for me to inspect it before I sign for delivery, however the deliverer insisted they could not wait and I was basically forced to sign. However they did help me unpack it but left immediately after. Luckily I've had no issues with the TV so far and there were only 12 hours on it. The seller unfortunately sent me the warehouse model which is nearly identical instead of the advertised retail model but I was refunded accordingly. Overall I trust the seller and would purchase again.