They lied telling me I'm fob, they had a 1000 yuneec q5004k in stock and I could have it by a few days. After a few days they admitted they had none in stock so I called for 5 days asking them to remove the item can be shipped today if it's not even in stock, but of course that never happened. That deception that pissed me off so badly. I finally received my drone with a broken camera to have to wait another month. Then they never sent my 50.00 gift card until I mentioned it. This made me want to give them another chance. But of course it's going terrible once again.
Bought a Pentax K-30 lens kit open box special. Was very pleased with the camera but their site listing stated the bundle included a weather resistant lens yet it did not come with this weather resistant lens, rather a normal lens. A full weather resistance lens kit is one of the main reasons I ordered from them so it is disappointing that I didn't receive the actual product being advertised and what I was expecting upon ordering. I wish I could recommend their company to other but it is impossible to do so when their listings can potentially not match what is being ordered.
My order came quickly. I went camping for 5 days and the Ice maker had no problem producing ice for 4 people plus. I had filled a gallon zip lock bag full of ice to start but I never got to use it because the machine produced enough ice during the times we wanted ice with no problems.
I saw the electronic bells and I thought that they were more versatile for my doors and so I bought a couple of them from BuyDig.com. They're the ones who ship it but it can go about days. Also sometimes, I might need an item but when I go after another, they will all be gone. I understand that is their business model so I think that they're fine so far. If those doorbells work and depict what I want them to do to work safe, I definitely will shop with them again.
I purchased a drone. I flew the drone once. I realized it did not fly like the one I used to have before it crashed. I assumed the drone with the 4K camera was the professional because the professional used to be the only drone with the 4K camera. I assumed wrong. I thought there was no chance they would take it back and that I'd be 800 bucks in the hole. However I gave it a try and requested a full return. Since everything was in perfect condition they accepted the return and now I can get the correct drone. They deserve commendation for putting the consumer first and not grabbing the money without regards to the consumer's satisfaction.
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I bought an audio interface, a recording equipment bundled with microphones. BuyDig.com had the cheapest rates and had exactly what I wanted. Everything was bundled the right way at the right price. Everything came in good shape. I will shop at BuyDig again if I find something I like for a cheaper price or if I can find it in a bundle.
Factual basis uncertain
BEWARE! BEWARE! BuyDig at it again. They send an email with the price of the Cuisinart DCC-500 12-Cup Programmable Black Coffeemaker - Factory Refurbished for MSRP: $110.00. OUR PRICE: $29.99. However when you click to purchase it comes up on their site for List Price $110.00. You Save $61.00 (55%). Our Price $49.00.
I came across BuyDig.com while surfing the web and shopping online, and I chose them over other shopping websites because of their prices. I bought a special washer, and I didn’t have difficulty with anything. They were very prompt in delivering it, which is very good. I didn't even ask for any enhanced speedy delivery, but I received it within four days. I also appreciate the offers that they sometimes send for a certain percentage off, which I might take advantage of. I'm looking for some patio furniture, but I haven’t found that I really like so far. Overall, it was an awesome experience.
I had no issues navigating the site. The item I received was exactly as described, and at a competitive price. Being only 15 miles away, I expected to receive the package in a timely manner & was not disappointed. Two days after ordering the box was at my front door.
I can honestly say I have never had a bad purchasing experience with BuyDig. I look forward to looking through their email sales flier as you never know what's going to be at a good price and something that fits a need or desire. Do I recommend them? Yes. Do I find value in what they post about their products? Yes, and they also provide detailed specs about their products, which I find most useful. As an example, I bought the FiiO E6 headphone amp, and the site let me know that the output was under a 32 ohm load, as well as the distortion. I am totally satisfied with my purchasing experiences and service of BUYDIG.COM.
Resolution response: Sept. 27, 2016
I had purchased an HP All-in-one computer and it didn't come as it was advertised. But I will give them credit they quickly took it back and made it right. Yes, I will do business with them in the future. I had done a review before. I had given them a chance to contact me back. Sometimes we need to give companies a time to see just what happened even though we are upset with what happened!
Original review: Sept. 8, 2016
Not what it was advertised. Simple. It had been used and was repaired, not an open box. I have purchased many 'open box' units in the past. They were new, not used. Unhappy. You could say that.
Resolution response: Sept. 14, 2016
I had some issue with my order and almost give up on it. I got a direct call from one of customer relation representatives. He was very polite, nice and handled issue in the best professional manner. Glad I choose your site to shop. Thank you.
Original review: Sept. 8, 2016
Hello. My order is not fully completed. I still have not received some part of included items. In total I am missing 30% of my order. After 5 weeks still hoping you will send me those.
I have made more than five major purchases from BuyDig.com and have never been disappointed. When I recently asked Customer Service for shipping info, they quickly acknowledged I was a frequent buyer and they thanked me for my patronage. Very professional. On a 65 inch Samsung TV, I saved over $260. Fantastic.
I have purchased 2 items from BuyDig, and am very satisfied. The shipping was fast, and quality of products was excellent. I will definitely look to them for future purchases.
Vivosmart Wireless Activity Wristband with Heart Rate Monitor. Viewing area is so cramped that I can't read any displayed messages or numbers. This device is unusable. I would like to return it for a working model or a refund.
Canon EF-S 10-18mm F4.5-5.6 IS STM Camera Lens - The lens arrived in a pleasingly timely manner. I love the lens. It gives me the wide angle view I was looking for at a very modest price. A great purchase, at a great price. I am very pleased with my purchase from BuyDig.com
Prompt service, but your credit card account with banks are taken as frauds for 4 times. I eventually pay for PayPal. You need to work with the credit card. Visa MasterCard and Discover, nothing worked.
I bought a WeatherTech from BuyDig because it was cheaper in their website and they're reliable. If I decide to buy something related to the WeatherTech, I would shop with them again.
The only reason why I shopped at BuyDig.com was because of the price. The site was easy to navigate, but BuyDig and other online shopping sites are about all the same. I would shop there again if I want an item and they have the best price and shipping.
Very quick delivery! Satisfied with the service and delivery time. The product itself broke the very first time we used it though! (luggage) Thank you.
I purchased a Phantom 3 Advanced package deal including an extra battery and Aluminum case. The phantom came a little longer than stated but the case and battery were back ordered. Of course they don't tell you that when you buy. Waited a week and finally got shipping confirmation. I was happy. A few days went by and I received the package with the wrong case, a backpack case that I do not need or want. Contacted them and got a robot response. 5 days have gone by and they have not addressed the issue.
I also purchased lens filters from them that the camera on the Phantom could not support. I requested a refund and have not heard back from them. Their website says "be the first to write a review" on the lens filters. I wrote a review so someone else wouldn't throw $30 away and they did not post it. I'm guessing there are many negative reviews about that product and they take them down so as to keep making their money on an inferior product. I should have read the reviews first. No more BuyDig.com for sure.
On the 26th of May 2016, I purchased a NEW 50 inch Samsung Smart TV. Because I am in the Midwood area of Brooklyn, NY and they are located in Edison, NJ, shipping to my door is one day once FedEx picks it up. Well I received it on June 2nd, 2016. OK the holiday... I get it. Boxed well and arrived without a dent on the box. I set it up, plugged it in and found a terrible flaw in the screen, almost like a halo effect. I phoned C.S. and was offered 150.00 refund off of the price. Wait, if I wanted to buy a damaged TV I'd shop eBay. I told them I wanted a replacement as per the website return policy. They refused to replace it. They told me to send it back. They provided a RMA # and told me to call FedEx for a pickup and then to order a new one. Well well well, I bet you can see where this is going.
I ordered a new one and then 5 minutes later called customer service and told them to send FedEx to my house for a P/U and to drop off my new TV at the same time. They agreed to this. Four day later no tracking number on the new order and no FedEx P/U. Yes I used PayPal. I got on the phone with the always nice PayPal and they contacted BuyDig. They cancelled and reversed the charges for both Samsungs.
I was trying to buy a $900.00 4K PC Monitor. It was in stock and said it would ship in 24-48 hours. I placed order and they took my money within hours. Now here I am a week later with an order that is STILL in PROCESSING stage. I call twice, the first time the lady acted like I was a burden and asked why I am call when it was only 4 days. I tell her it was express delivery and was supposed to be here and she said call back by 5 if I don't have a ship confirmation by the end of day.
I am nice and give them another 2 days to figure this out and then call back just to have them treat me like I have no business calling them about my order. Then they tell me it might ship tomorrow. I insisted they call whoever is supposed to ship it, then after being on hold for a while I was told they don't have any and are trying to get more. Then continued to say they are not sure when they would have one and told me to wait and see what happens. I laugh and of course asked for a refund. So no monitor and still out my money not sure if I will get it, good thing I used PayPal. I will never order from there again and would recommend you stay far away from them.
Ordered a Canon camera kit from Sears but Buydig was actually the company. Buydig shipped the camera kit but the flash that attaches to the camera doesn't work. Canon said the flash is not compatible with the camera. Buydig says they don't have that flash. Ray at Buydig told me they can't afford to provide the flash that goes with the camera. I WILL NEVER DO BUSINESS WITH BUYDIG AGAIN!!! Buydig had no intentions of providing the flash that goes with the camera right from the start. Buydig is a fly by night business taking advantage of anyone they can. Buydig is a disgrace.
Tried to buy an item on the website, so it asked me to create an account--fair enough. When I tried to create the account, it said their system was 'undergoing maintenance,' and 'sorry for this unavoidable delay,' blah blah blah. OK. Then it wouldn't let me order my item, because I didn't have an account! Tried the 'live help,' which was actually a nano-bot, no help at all. Clicked on the customer service number--they're closed at 3:00 on a Friday--during the Holiday Shopping Season! They seemed to have worked very hard to stymie customer purchases. I won't be back.
I ordered a $599 monitor on their website and when I went to check out it allowed me to pay with PayPal which I did. PayPal passed it on to my bank. They both show that the money went to BuyDig. BuyDig says they have no record of the order. They have my money. I filed a dispute with PayPal. I get Citibank to help but they were less than worthless. I have no item for which I paid and BuyDig has my money. I wonder where they put it. I'm 73 and handicapped so now I have no money to buy a present for son.
First, I have purchased from this company in the past, not great and not bad. However the last issue was on Dec. 4 when they sent me a $20 coupon since I had just made an order from them. I went ahead and ordered two tea kettles and paid the rest through Paypal using my cc. I was suppose to get an email of my order but never did and since it's the first time I use paypal with them, I checked paypal and saw the charge. It also appeared on my cc right away with "BUYDIG" in the title. I waited 10 days and nothing.
I contacted them and provided paypal transaction ID (along all info I have) and explained to them. There might have been a glitch somewhere. They blamed on paypal and claimed I never paid anything. Obviously they did not check paypal to see the charge that I paid unless there is another company by that name and also a different paypal address being used through their website. I asked them to check and if they can't find the order, please refund the money. They refused and told me to call Paypal. Since then, I have to contact my cc to dispute this amount.
Wouldn't recommend to buy stuffs from them. You might have a better luck to buy it from Amazon, BestBuy or other online stores. They are posting ads for the stuffs that they don't have and trying to deceive you to shop on their website. I purchased a Sony 4k TV from BuyDig black Friday sale. After that, the order showed in process on the website and I called the customer service several times to see the delivery date. Last Thursday, the customer service told me that they finally got the TV into their warehouse and I should receive a tracking number soon. And today (12/7) I got an email saying that they don't have it in stock and needed to cancel it. It's frustrating to deal with them. If you just want to waste your time dealing with the customer service without getting your order fulfilled, I'd suggest you to shop from them. You will get a lot of frustration.
My shopping experience with BuyDig was just plain horrible, I regret buying from them. My first issue was ordering with PayPal, it was impossible for me. I kept getting an error that said "Could not complete your order. Please try again. If the problem persists, please contact our customer service for assistance." I asked their customer support which took them nearly forever to reply back to me. When they did, they told me to call them. I was awestruck. I told myself whatever, I'll just skip out on PayPal and pay using VISA Checkout. I placed an order for a pair of headphones on November 17, 2015.
A week passes by and I get not a single tracking number. I sent them an email and they told me they haven't even gotten the headphone in their warehouse yet... What? They said my headphone was still in the process of pre-ordering. This freaking blew me away. Okay, fine, whatever, I'll wait. I then later get a tracking number and I received my order today, December 1, 2015. Let's begin the events leading to my reaction of how I first saw my package. (This happened an hour ago at the time I'm writing this review.)
I went through my day happily until I heard a doorbell. I went outside to see what's up and saw a box on the front door. It had BuyDig labeled all over it. Excitingly I took the package into my house and I was really happy to forget all the bad things I went through with BuyDig. When I first placed the package down, I noticed... The box was really bent up. Especially in one of the corner and bottom. Worryingly, I opened up the package and my jaw dropped. The headphone packaging itself was damaged to the core. There was a gigantic bent middle of the box. At this point, I was scared to even open the package, worrying that the whole thing might be damaged and I would have to go through the painful process of returning it back to BuyDig.
I then mustered up the courage and bravely opened the headphone packaging. It was worse than I thought... I couldn't even get the headphone out! The package was so badly bent, that the slider thing wouldn't slide out! I had to carefully expand the outer side of my fingers to quickly slide out the headphones. Getting the charging cable and manual wasn't as easy either. It required a lot of expanding with my fingers so I don't rip or damage the box in case of returning it. I believe I spent about half an hour trying to unbox the whole entire thing.
Overall, the whole entire experience was daunting. I don't think I'll ever buy a single thing from BuyDig ever again. The ordering process was horrible. Shipping took half a month (15 days). The package that I received looked like it went through a nuclear explosion. I honestly wouldn't recommend BuyDig at all. I can't even write a review on BuyDig's website because of an error.
I went to order a Samsung WiFi ready 40 inch TV. While processing the order there was a coupon that I kept trying to apply that would not apply. The website would take me back to order and would retry. After several attempts the coupon applied and I ordered the TV. The TV came within a week and was well packed. I unpacked the TV and had to wait for the installer to come for the on-wall installation. When the installer came I asked him to program the WiFi. After a few minutes he said that there was no WiFi. I went to the order online and saw that somehow the TV was switched from the WiFi model to the non-WiFi model but the price stayed the same at $317.99 when I looked the retail price of the non-WiFi version was $279.99. I had already destroyed the packaging and returning was not an option.
I contacted customer service several times via email and got the same response "We apologize for the inconvenience but due to the fast pace of the consumer electronics industry, and our determination to provide our customers with our best possible pricing and up-to-the-minute savings, all prices are subject to change without notice. Therefore we do not offer price protection nor price guarantee." Come on it was only a week and I was quoting their prices at the time of sale. Very cold and callous response. I cannot prove it but I feel that the TV order was switched. Why would I buy a lesser quality TV at the same price that I did a lot of research on. Most of the larger companies would try and satisfy a customer but this company's customer service just keeps stating the company line. Keep it up and they will not be around much longer. Warning buy somewhere else.
BuyDig Company Profile
- Company Name:
- 80 Carter Drive
- Postal Code:
- United States