ConsumerAffairs Accredited Brand
Since the early 90's BuyDig.com has been a forerunner in the consumer electronics marketplace. BuyDig.com offers digital cameras, camcorders, MP3 players, telescopes, kitchen appliances, GPS navigators, printers, Home Theater components including LCD, Plasma, LED and 3D HD televisions, DVD and Blu-Ray players, and so much more. BuyDig.com has been top-rated and is a four-time platinum winner of the Bizrate Circle of Excellence Award. Our goal is to provide our customers with quality products. Visit our website today!
You lie. You take people's information then try and charge a higher price. Rip off. Cannot be trusted. I hate coward companies like you. Most are run by cowards who fail to stand behind their word.
It was the first time I used Buydig and I had a big problem due to their order cancellation. Initially I was unhappy, and contacted their customer service.
Both Saul and Charles from Buydig helped me resolve the issue quickly and professionally. Recommended! A+ customer service.
It was the first time I used Buydig and has to say I am not happy the way they dealt with my situation. Order cancellation is not a big deal and happens all the time with all merchants, but in this case, it was very unusual. I made a purchase of about $140 for a luggage set which seemed like a good deal, and my credit card was charged immediately. The credit card balance also went to posted (within a day or two), that means they kept my money for 5 days, only to tell me at the end that the order was canceled when it was supposed to be delivered. Is this how they do business? I was waiting for those items for my trip the following week. Also they informed me, the credit card refund will take another 5 business day to show up!
I shop online all the time. Almost all vendors such as Amazon do not charge your card until they ship, or at least keep it in pending state, and never had an order canceled after charging the credit card. Later I found out on a public forum that they did the same thing to other shoppers too. I just realized, if they do this to 10000 customers for about $100 on average by offering too good deals, they get to keep about $1 million dollars free for 10 days. Are they scamming? Some one should investigate! Time to inform right authority!
Got a coupon in my email a couple of weeks ago asking me to "reconnect" because it had been quite a while since I ordered anything. The coupon was for: "$20 off $20 minimum purchase". I thought "Great, I’ll find something and order it!" Went to the site, and found 2 "Rawlings Official Baseballs" at $10 each. I added them to my cart, then tried to apply the coupon. I got the error: "Please add another $0.00 to use the coupon". Tried to call their 800 number but found out they were closed for the next 2 weeks for some obscure holiday. Finally got a hold of them today, spoke to someone in sales, told him the issue, and told me to speak to a CSR. Then I told the CSR the issue, told me I needed to speak to sales.
Finally spoke to "Nathan" in sales who thought it was quite odd and put me on hold to see what he could do. Then I was thrown back into the queue, and got "Josh". Told him I was on hold and got sent to him. He assured me this would be the last stop, and he would "definitely" take care of the problem. Explained the issue to him. He said that was odd and he would fix it. Then he put me on hold, came back and apologized, because apparently those items, just happened to be out of stock. I said: "They show in stock, it let me add them, and your CSR said they were in stock." He replied "Sorry, I guess the system wasn't updated." "Why don't you find something "around" $20 (because everything ends in ".99". and I’ll definitely make it right)." Obviously, they don't want my order to be free, and they're just making excuses... not sure if I’m going to bother calling back. Hopefully it's another 8 years before they bother me again...
I ordered a product on Saturday 10/7/17. I paid for one day shipping $15.00 extra. The item is suppose to be here today Monday 10/9/17. I call to see where my order ya is and am told, "It was canceled, someone in your family must of canceled it," (which no one did), I ask to speak to supervisor and am told he’ll call me back. No callback at all 4 hours later. I call back and now I’m told I will receive another callback - none. I tell customer service that this is a spam and I never canceled the order and I want my product - which I’m told, "You cannot have product reorder and recharge your card" - why do they can keep doing same thing to me. No thanks! They tell me call my cc company because they canceled the order which they didn’t and to then it was still pending as of today. Do yourself a favor. Don’t order from this site. They lie. They're thieves not trustworthy and want to take your money and customer service sucks!
I ordered a camera on a Saturday night and paid extra for 2 day shipping. I needed the camera on Tuesday to give to someone who was going overseas on Wednesday morning. DAY 1: Monday; Day 2: Tuesday. Monday morning I received the tracking information that it would be here on Wednesday. Too late! They should do what Amazon does and say when the item will get there next to each shipping option. I cancelled my order and will buy the camera for the same price somewhere else.
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Spoke with Saul ** several times regarding this issue. After being hesitant to reorder he convinced me, and gave me a great deal on the TV I REALLY wanted and guaranteed it's date.
Was incredibly helpful and has truly changed my mind about buydig.com. Would highly recommend.
Thought I was getting a great deal on a Samsung TV. Bought it and purchased delivery for the next day. 30 hours later the order was still 'processing.' I emailed customer service and informed them I live in a city and had to take a half day to accept the shipment, and asked for an update. Never heard back. Later that night, I contacted again and asked what the issue was. I told them if they could get it to me the next day (a full day later) that was still fine, but if not to cancel the order as I was leaving town. I got a response an hour later that they cancelled my order. How is this a way to run a business?
The company has recently resolved all of my complaints and I'm happy with them again.
I was pleased initially when I was promptly refunded for one of two Nikon batteries I bought that was faulty. Then, when the second battery also failed within a week, the honeymoon was over and I was rudely ignored at every succeeding attempt to communicate with their Customer Service. So, after the one refunded battery, I am left with NO functioning batteries and am out $110.00 without anything to show for it. VERY poor showing BuyDig. You should be ashamed.
The majority of companies today will hassle you or require you to pay any shipping costs to return a defective product. What an overwhelming and pleasant surprise I had when I had to return an item to this company. I ordered a Cobra Dashcam. I already own one and wanted a second one for my other car. When I received it, I immediately installed it and found that it would not work. Now this was a brand new unit and it was defective right out of the box. So I followed the instructions for returning it to the company. I had to pay the shipping costs to return it. I contacted customer service and was informed that upon receipt of the item, I would be issued a refund of my shipping cost if I would send them my receipt. I did so and and received the refund. This was my first order from the company and it will certainly not be my last. I look forward to purchasing from them again.
The water goes into the ice cube maker but it does not get cold and freeze. This is a brand new ice machine and this was the first time I plugged it in. I am extremely disappointed! Product was sold to me as new and not refurbished.
I purchased an 2017 LG TV for the best price I could find in a retail store or online. The service was great and I received the TV within only a few days. I would definitely buy again AND recommend to family & friends.
I needed to exchange a TV. I didn't have any problems returning the TV, but wanted the replacement sent through a different shipping carrier. I had been told multiple times this was not possible by different customer service representatives. Upon speaking to the supervisor he understood my concerns about the shipping carrier they were using. The supervisor apologized and worked with me to send the replacement TV through a trucking service. I feel the supervisor took the time resolve my concerns appropriately.
I routinely check and search BeachCamera/BuyDig.com for products, and I have consistently found great deals, with mind blowing prices. On every order I have placed, I consistently have a great purchasing/checkout experience, fast shipping and on the occasions where I have contacted them with questions, they have been fantastic in answering and resolving. I look forward to continuing my business with them and highly recommend them.
I've been looking for tire pressure monitors for my truck for a year now but the price was way too high every where I looked until I got an ad for BuyDig.com. I couldn't believe how inexpensive they were there plus they offered free shipping. Needless to say I will be buying a lot more from them.
After having 2 cancellation order issues and improper accessories in the final delivered order Buydig.com called me multiple times to resolve my issues. They refunded me for all accessories that did not work with my Phantom Pro 4 Plus.
BuyDig.com cancelled my order TWICE during their 'VERIFICATION' process but happened to CHARGE me TWICE on my debit card holding my funds for 3 days. I had to make multiple phone calls after the 3rd order was placed to make sure they did not cancel it again. The verification dept./billing dept. was so AWFUL and rude on the phone. A supervisor promised to return my phone calls and even gave me his "person" phone number to expedite the order which was a joke since he did not take or return my calls.
I feel it only fair to retract my earlier review and say that while a mistake was made they have bent over backwards and are bending over backwards to make it right. I am very impressed and actually more than a little bit amazed at their prompt and thorough attention to an issue I was sure they would try to duck and ignore. So long as they do what they say they will do I would certainly recomend Buy Dig.com to a freind
I am satisfied with their product which was nice and new and in the Box but incredibly dissatisfied with their billing which was double what was agreed on and what my receipt from them or Google was full my bank account was over $400 in the hole when I put my check in this week because of the overdraft charges caused by them billing the $124.94 twice. I am still trying to figure out how to resolve this if I even can.
I've purchased multiple items from BuyDig over the years and never had an issue until my most recent purchase (delayed shipping and then a defective product). Sherry ** immediately contacted me and offered to replace the defective products to maintain BuyDig’s relationship and reputation. Because of Sherry's efforts (and great prices), I’ll continue to purchase products from BuyDig.
This was my first order. You guys did great. It was shipped before the end of the day and had a great price. FedEx and the USPS took their time, but it got here exactly when you said to expect it. I hope you have other Apple HomeKit products I can order as I automate my house.
I usually prefer to buy stuff in store as I had bad experience in past but estore like BuyDig are the reason that I keep coming back to buy online. This time I stopped in to buy my niece a new MacBook. It took me a little while to finalize the store as I was looking for best price and I got a right deal here. I chat with the online support and also called 800-617-4686 and told person what she needed. Like I said I know nothing about computers... Anyway I called my niece who then spoke with the person. She was VERY helpful and answered all her questions.
I purchased the MacBook and told him I wanted it sent to my niece who lives on the east coast. The sales person (Lindsay) said not a problem and no shipping charge to have it delivered. COOL! The purchase came with Webroot protection, plus I bought the three year warranty protection for like $200.00 but overall experience was pleasant and product was absolute magical :) Thank you BuyDig for making things easier
I ordered a Samsung Tab E from Adorama, and they waited 2 days to tell me it was back ordered. So I went back online to find another place to get one. This turned out to be a blessing! I saw the same tablet on BuyDig and it was a little cheaper, and they gave me a free carry case. They emailed me all the way through to update me about my order. They shipped it fast and I received it promptly. I can say more, they did right by me, and I'll buy from them again for sure!
Everything was smooth and fast. I ordered the NIKON camera on a weekend and had it in my home on Tuesday... Exactly what I had ordered. I would recommend this company to anyone looking for quality products who would like to receive them accurately and quickly. When in need, I will order from them again and again.
BuyDig was the cheapest and we bought some camera stuff a year ago and recently bought a television from them. Everything was fine and they got the job done.
I purchased a monitor from BuyDig cause the deal was so great for the monitor I wanted. So I purchased it and it came within a week. But when I opened it. It was the wrong monitor in the box. I have no idea why I got a different monitor. But I emailed customer service and all they can do is have me return it. Which sucks cause they won't even send me the correct monitor. Just give me a refund. Which yeah that's great. But it's a pain in the ass.
Honestly wish they sent me the product I ordered and not something else. Cause now I have to go through this ordeal to get my money back. I'm so displeased by this experience and honestly don't recommend BuyDig. In my opinion I'd prefer just to pay a discounted price for the wrong monitor they sent and just send me the one I actually ordered. Either way purchase from BuyDig at your own discretion. It may go smooth or it may get messed up. And you'll just have a bad time.
I used BuyDig.com to order a piece of Samsonite, and had a small issue with using a coupon within their mobile site. I finally had it apply properly with the use of the laptop, and briefly mentioned in the order my troubles, and Lindsay was incredibly helpful with resolving my issue.
I was looking for a high quality pair of earbuds, I know what I wanted but out of my range till I found them at BuyDig at a great price (50% lower than trending) I quickly added them to cart after carefully checking it was the same model being sold elsewhere and processed payment leaving a 3 star review. Just felt payment could be faster, a wrap! The next day I receive a call from Lindsay from Customer Relations Team to ask about my 3 star rating? I explained that was very satisfied with the purchase and price but just felt I could of paid quicker at the end no biggie.
She actually asked what I would suggest and was extremely pleasant and said that she would pass on my suggestions and hoped to see a 5 star rating in the future. WOW. Who calls anymore after you buy a pair of earbuds after 3 star rating? BuyDig does and I must say they brought back the human element by doing so. I felt great knowing that not only did I get a great price on a quality product but I also received exceptional service and I will be back again! Thank you BuyDig and Lindsay!
I went on the internet looking to buy a TV, and I purchased a 65 inch curved Samsung TV from BuyDig.com. The reason I chose to buy there is it costs less. On Amazon, they had almost the same TV and it's Samsung too, but it was more expensive. Also, one of the reasons why I chose BuyDig is because they could deliver the TV within a short period of time. I had to have it delivered within two days because I was changing my TV and my internet provider, and I wanted to set up the TV before that. But I paid $150 more to have that done.
However, it was a little complicated because this was the first time I purchased anything through BuyDig and my credit company did not accept the charges. I usually use Amazon.com. So I had to call BuyDig back and order the product again. This was two days later, after that, I really didn't receive the TV until after the internet service was provided. So I spent that extra money for the one day service and that didn't work out. But other than that, my experience with BuyDig was very good, and they seemed to respond very well when I called them back.
We bought two lenses and a camera body from BuyDig. They had really good prices and shipping policy, and some additional little things like memory cards. So it just seemed like it was a really good all-around experience. But the website itself have some inconsistencies and is oftentimes not all that fantastic. But my husband called them and that worked really, really well. So the next time we need photography equipment we will be back.
After contacting their sales department, they made right on their offer and sold me the laptop for $479.00, and offered to credit me an additional $15 for a coupon I was unable to use. I would prefer that they had a better coupon system, however, I'm still glad I contacted them.
When trying to buy a Dell Inspiron i5565-5851GRY laptop from BuyDig.com, I saw a coupon code advertised for $50 off of the laptop's price. Throughout the checkout process, the laptop's price - even on the pre-order receipt - was shown to be $479.99. Only after attempting to place the order, the coupon code - which is still advertised on the product's page as I write this review, was shown to be invalid, when the price of the laptop went back up to $529.99.
I paid $27,43.- For a 2 day delivery and merchandise has not arrived!!! Perhaps Wednesday evening or Thursday... But that's not what I purchased!! These speakers were a family present since I travel tomorrow abroad to South America and that's why I paid special flight delivery... I regret not having bought same at the Best Buy in Florida City and would not been pissed off by you guys... Never again - As an Amazon prime member I will only purchase direct and not through untrustful third parties.
I bought camera equipment from BuyDig before so I get a lot of spam from them. Yesterday, I saw a fitness tracker and thought it was reasonable so I tried to order from website. The website show a higher price so I called but they closed. Today, I called and told them that I want to order and that the price shown was higher on website; the sales rep hung up on me.
I called back and got a guy who try to tell me that it must be a refurbish item, and then he said they sold out of the refurbish and new. I told him that if it is sold out, how come I can still order from website? He said hold on and then put in the order. About a couple hours later, I received an email that canceled it. Seriously, all the spam I have to put up with and then the lies from rep? This is not what good company suppose to do to their customers.
I bought a smartphone and it has a dead pixel. This website refused to replace and want to solve the problem with 35 dollars. I will use this phone for two years and they say a dead pixel is fine. Who told them that is fine? If I know I will get a phone with dead pixel, I wouldn't buy it. I will never buy anything here again and I will tell my friends, never buy anything here. Terrible service.
UPDATED ON 05/02/2017: The customer service department contacted me and they want to help figure out the problem. I asked for replacement and they agree. So yesterday I sent the defected phone (SONY Xperia XZ Smartphone Black 32GB) to them. They said they will send me the new phone once I send the defected phone. HOWEVER, SUDDENLY, I LOSE CONTACT WITH THEM AND THEY CANCELLED MY ORDER. I paid over 600 dollars totally on this phone including shipment and taxes and they disappear with my money. Do not buy anything from them, or you will lose your money. I am thinking of prosecute them if necessary. This is the most terrible online shopping experience I have ever had. I realize Amazon is such a great company. I lived in China for over 10 years. Even their online shopping provides much better customer service. I will do a detailed review later. All in all, do not buy anything on this website.
BuyDig.com Company Information
- Social media:
- Company Name:
- 80 Carter Drive
- Postal Code:
- United States
- (800) 617-4686