Roaman's Reviews

Although a long time customer, who spends upwards to $1200 a year... I have asked that Roaman's remove me from their contacts as of 6+ weeks ago as I will no longer be a customer to Roaman's or their affiliates due to lack of transparency when ordering online, and their poor customer service support when it comes to online ordering, returns or email notifications. I only wished I read the online reviews earlier where my experience is consistent with other unsatisfied customers. Shame on Roaman's! In my specific case, I was SCAMMED out several hundreds of dollars when it came to exchanges, and returns of received incorrect product (i.e. I ordered a size 8 shoe and received 8.5)... When I tried to return via online, it would not allow me, a follow up to their Customer Service Dept and was told that the product I received came from a 3rd party vendor and they won't accept returns or exchanges.

I have been a very long-time customer of Roaman's (along with their many affiliates, Woman Within, Full Beauty, etc). One of the reasons I've remained a customer is because they carry extra wide sizes in shoes and boots. I ordered a pair of boots and received them in late December. I returned those boots in February and then to my surprise I received them back in March saying they were old, worn or damaged, which is absolutely false. After spending over 30 minutes on the phone (their automation is awful!) I ending up speaking to FOUR different people, of which 2 were supervisors. All 4 of them told me they would not accept the boots back because I was 3 days past the 60 day return window. Their invoice states "Our Goal is your Complete Satisfaction"... Well, needless to say they just lost a long-time customer! Quite possibly the worse customer service I have ever received from any company.

I ordered a swimdress, and clearly did not research the reviews prior, which was clearly a HUGE mistake. I received a men’s plaid shirt. I called to get the correct item shipped, and I was told I had to exchange the current item first, which could take up to 3 weeks or pay again and they would credit me once the shirt was returned. After telling them to just refund me because I’m not waiting that long, they told me I had to return the $24 shirt first (my swimdress was $66. This was a huge inconvenience since this wasn’t my mistake and a waste of my time to ship something I never ordered.

Terrible customer service, nasty reps, will not credit account for returned merchandise even though I am struggling to make payments since I have been laid off and caring for elderly parents. Horrible company - will never use again even though their products are nice.

I was offered "free shipping and returns" when I ordered. They deducted a return fee of 7.50 when I returned some of the items. I called to have fees reversed and they said they have no evidence of "free shipping & returns" being offered. A very dishonest company and I will NEVER order from them again.

Ordered a 10 pack of high cotton briefs in October, they did not arrive with the shipment. Called, was told they were on back order until 11.28.18. Called today and was told the order was canceled. Item is still back ordered till 12.28.18 now. They can reinstate the order at their 'best price' which is more than the original price. They have the worst customer service. I would not recommend this company to anyone.

I purchased two dresses from them for an event. I kept one and tried to return the other. I was not aware of their 60 day return policy and sent it back 6 days late. They refused to take it back. I was a long-time customer of theirs but will never use them again.

They are very deceptive with their pricing. I was looking at a blouse. The original price was $29.00. It went on sale to $22.99 clearance. They had a 50% off sale and the “original” price for the blouse was then marked up to $42.99. I also purchased a sweater it was $37.99 one day then during the 50% off sale I noticed that the same sweater was jacked up to $74.99! That’s not a sale when you double the price. Please beware when they have a sale. It’s really not a sale.

I watch the prices very carefully. One day a pair of jeans or anything else will be $39.95 the next time you see them they will be on sale for $39.95 regular price listed at $59.95. This is not a sale when one day they are 439.95 and the next day on sale for $39.95 and regular price listed at $59.95. This is very dishonest with customers. A real sale would be taking something off the $39.95 and actually put it on sale. I have seen this happen over and over. They jack the price up and you get the shaft. This is a very poor way to do business.

I opened a credit card account with Roaman's online after being promised $20.00 off. They take only $10.00 off your first purchase with the promise of an additional $10.00 off your next order placed on their credit card. I placed the order and received the first $10.00 off automatically. I tried to place a second order but I hadn't received my new credit card yet. They were having troubles with their online server at the time, and didn't have access to my new account information. The clothes were only on sale for a few more hours so my son paid for them with his PayPal. It wasn't their fault. I paid my first billing from Roaman's in full for my original order.

I purchased 10 pair of Comfort Choice cotton underpants. They are poorly made and falling apart. Customer service refuses to honor my request for a refund. So, that's the last time Roaman's will hear from me.

I have been a customer for years buying from Roaman's Women's Clothing, and will no longer be a customer of theirs! Was told when I received a coupon code that I could use it on a specific item, even called twice to verify. Then when time to use it would not allow me to use it. The item was excluded from the sale, after waiting WEEKS to buy this item that was normally $179.99 they told me that some items are not in the sale. Well they need to train their customer service people on this, because even the morning of trying to buy the item the lady told me that it should be allowing it to discount the price, and even gave me another code that was expired and would not allow me to use that one. Will never shop with them again!

I placed an order and wanted to add to the order but while I was on the phone with customer service I remembered to asked about their return policy because I have bad feet. I was told that I could exchange but I had to go by the code on the catalog. I informed her that there was no code on the catalog so what code would I use. She told me that if I wanted my money back, which I didn't ask about I would have to pay $7 and some change but I would have to wait until I received the next catalog to get the exchange code. I told her, “You are talking nonsense. If there is no code on this catalog then why would there be one on the next catalog.” So could she just give me a code. She told me no.

I placed an order with Roaman's for some clothing. I noticed there was a sale the next day and called for a price adjustment to my card. Not only would they NOT do a price adjustment, I also noticed they raised the original prices $10.00 to $20.00 more. Example. The original price for a blouse was $59.99 on Monday. On Tuesday the sale day, the original price increased to $79.99. There is something very wrong with this picture. I find this appalling and this is price gouging!

Got their catalog, went online and ordered three items. Then put in their code for the 20% discount. The code worked on two items but I was charged more for the third item - it ended up higher than the stated catalog price plus there was no discount. When I called to bring that to their attention I was told there could be no price adjustments on an online order. I will have to return the product when I receive it and start all over with reordering the product. What a racket!!! My purchase will be returned and I will never order from them again. Talk about BAIT & SWITCH! Catalog #600-509135, Item #515-07829-800 $24.99 (before 20% Discount). I was charged 26.39 after 20% discount. They refused to adjust it!!!

Was told it would be $7.50 return fee total. I returned the low quality items. Then got a bill to $20.40. Customer service felt the need to argue with me that I needed to pay again for the shipping cost as well as the return fee. This company is so rude and nasty, I would rather let the $12.40 go into collections. I should charge them an aggravation fee. Sad thing is I'm disable so do all my shopping online. Never will buy from them again. They don't appreciate their customers. This woman Melinda desired she wanted to argue with me like I'm some child. At this rate it won't be long before Roaman's is out of business. People don't put yourself through it. There are too many good online companies out there. I HATE this experience, and this company. I am cutting my card into tiny pieces so they can stick them anywhere the sun doesn't shine.

I ordered a pair of shoes and they arrived in January. They sent the wrong pair of shoes. I spoke to a customer service representative and they assured me I could return the shoes. I would not be charge for the shipping. I returned the shoes and that only was I charge for the shipping I was only given a partial refund on the shoes. They had never been worn and there was no reason for a partial refund. I contacted the customer service line again and they assured me they would rectify the situation and give me a full refund. Then nothing. They never properly processed the rest of the refund and now they can’t find my order in their system. Just terrible. I returned the paperwork with the shoes so I no longer have the original order number. Thanks for nothing Stephanie **.

I ordered two dresses. I paid $9.99 for shipping one way. Neither dress fit properly. I shipped the dresses back in the same bag with the shipping slip that was included. It took over two weeks for them to process AND, they charged $16.00 for the shipping back. (I literally tried on both dresses immediately when I got them, folded them, put them back into the bags they came in, and shipped out the same day that I received.) A total of $25.99 for shipping both ways, and NEITHER dress fit. It also took forever for shipping to and back to them, and refund to be processed. Literally one month start to finish. Do not waste your money with this company. I contacted the company and they did nothing for me. With all the good stores online or locally, don't waste your money here. Terrible customer service.

The company charged me late fees as well as reported me to the credit bureau for an account I was unaware of. I called and was told, "Oh you have two separate account numbers with us and we closed one but not the other." I never received bills or even telephone calls regarding an unpaid balance. The invoice I did receive I paid on time.

I've placed orders from Roaman's 3 or 4 times. Hundreds of dollars worth. I try to give online companies an opportunity to improve on business, customer service and product availability. However Roaman's has FAILED on all three on ALL my orders. When I call after a month or more of waiting I'm greeted with an I'm sorry. If you want something for a special occasion, DON'T ORDER FROM ROAMAN'S!!! Clothes look fashionable and that's the hook. But who wants to wait months for items are off season. Don't waste your time!!! Oh, I forgot to mention the last excuse for the back order was, "The natural disasters around the world. In which my family was personally affected." She left me speechless!!

About a year and a half ago I placed an order that was misdelivered. Instead of them replacing the order, they made me call FedEx and do ALL the legwork. They never replaced the order and it took me three months to get them to take the purchase off of my account. When I paid my account off this week, I asked to have my account closed and receive no further contact from them. They responded very hatefully and without checking pending payments, stating they would be turning over my $22 balance to 'national reporting credit agencies'. These people are beyond ridiculous.

Used to order a lot from Roaman's. Nice clothes (when they fit). Ordered twice in July, both times the website froze up during the searching process, crashed, took FOREVER (customer service phone line backed up too). Took 2 HOURS (during a promotion) to place the 2nd order (about an hour for the 1st order). WOW, guess I REALLY wanted these items!! Tried multiple ways to order (my PC, cell phone, bla... bla). Outcome was the same. Because it kept freezing up, it changed the quantities and shipping info. Even when it looked like the info/changes had not gone through. Finally, I got everything ready to order, ordered, expedited shipping, so I could have for my high school reunion trip, and... it got worse. Even though I saved in cart, it froze up and popped me back to an earlier screen. WORST part was it changed the shipping preference back to the earliest preference, NOT the expedited I requested.

I have ordered numerous times from this company over the past 8 years and delivery has always been slow but it has become ridiculous. I placed an order 23 days ago and although there is a tracking number for FedEx the package has gone missing in the shipping either. Because I live in Hawaii, the package was handed off to FedEx SmartPost which is a euphemism for USPS. Although I have a tracking number, no one can locate the package. Upon contacting Roaman's -- the shipper, I was told that I had to wait until the package was marked as "delivered" before I can initiate a claim for returns. When I asked how I was supposed to do that if the package apparently was lost, and that after 3 days of calls to FedEx and USPS, the only tracking information available was that 3 days after placing the order, preshipment information had been given to USPS.

Wasn't satisfied at all. The clothes I ordered didn't fit...the shirts run small. The bathing suits run small. The jackets run huge. Everything is just too inconsistent. And when you go to return, you get cheated. My return was a shirt that was only $11. Why was my return $3? After an all day affair with customer service, I find out it's because they subtract the shipping out of your turn. Which is $7.50. Why you ask? So do I. Because it's ridiculous considering you send it back with a free label they send with your order. And they're not shipping anything in return so... Why do they need more shipping? To just put my money back in the bank? Lol. Crappy policy. Crappy customer service. Crappy products. I will go to Walmart next time. At least there I know I can get my money back.

I made the mistake of ordering one crappy piece clothing from this company. I was very displeased with the quality but kept it so I did not have to deal with returning. I paid the $38 owed, which I resented due to poor quality. Next they charge me a $25 late fee because it was few days late and the another late fee on a late fee. I canceled my card but they said they would continue to charge late fees. This is poor customer relations. Do not buy from them. They have bad quality and will never work with you. They make their money on charging people unfair fees. This is for Roaman's account.

This company is deceptive in the way they do returns and exchanges. They offer a 30-day FREE exchange, however when I used the enclosed form and returned it with a formal dress requesting an exchange for a smaller size, they sent me an email saying that my RETURN had been received and they showed they have charged me $7.50 for shipping on my returned item. I wrote an email to their customer service email and never heard a word. So I went out and reordered the dress in the size I had requested in my exchange. The dress arrived and fit. My credit card had been credited for the differences and recharged.

This company has so many hoaxes I don't have the energy to list them all. Despite their trickery, deceptive sales, shipping fee lies and subpar quality apparel, they are blatantly racist! Yes. In the last voluminous amount of catalogs I received I was unable NOT to notice the race ratio was 119 to 98 in the catalog photos. Including the front and back covers. Really Roaman's? I expect a company I would consider supporting with a purchase would not blatantly insult the buyer with such open bias. Good luck. You are history in this family.

I ordered several items several from Roaman's, and by several I mean more than 10. When the items arrived, just as I expected, most of them didn't fit correctly. I thought I would take advantage of the FREE RETURNS that their website says they offer. I immediately filled out the form for my return and had the package dropped off at the post office that same day. After waiting 3 weeks, I called Roaman's customer service to see what the status was and I was told that the package had not been received. After further investigation, I found out that the return label they provide utilizes FedEx not USPS. So after I dropped my package at USPS, they sent it to FedEx who then got the package to Roaman's.

It's not really a "50% off sale" when Roaman's inflates their prices by 250%! Items I looked at buying yesterday were listed at fair prices, however, Roaman's announced it's "50% Off Sale" starting today and I noticed the prices of every item I put in my cart were 250% what they were advertised at yesterday! For example: A scarf was marked $9.99 yesterday and today because of their 50% off sale, it's listed at $24.99. Even with 50% off, today's "sale" price is $12.50, which is $2.50 MORE than the original price of $9.99 just yesterday. Who are they kidding? They're not having a 50% OFF Sale, they're having a 25% INCREASE Sale! CONSUMERS BEWARE of this sale tactic.

I returned a shirt that was not what I ordered. Waited for my refund for almost 3 months before contacting my BofA credit card company. BofA investigated and refunded my money. Today I get an harassment letter from Roaman's stating the bank never paid them and I need to make a payment immediately. Will never order from Roaman's or any of their companies (Full Beauty, Woman Within, Jessica London, Swimsuits for All, Kingsize or BrylaneHome) again.

I bought some new clothes online from Roaman's catalogue for women. I just got the order yesterday. I did not open it until today. It was sealed in plastic and paper. Brand new. Well, I open the pants I got and noticed a smudge on the crotch. So I look inside and it is so disgusting and totally gross. It looked like someone wore them without underwear on and got whatever on the inside. So now here's the thing, I call them up and talked to customer service. I tell them there is this whatever (looks like you know what) in the pants. No blood... So she checks and says "well, I am so sorry but we are sold out of that item in all sizes..." I got angry and hung up... I called back and talked to someone else. He said they were totally out of the item as well. So he suggested they would give me a $7 refund on my card. Ok, so now I have to wash the item. I got it for a conference I am attending next Wednesday. I will never shop with Roamans.com again... So disgusting...

I ordered from Roaman's last spring for 2 shirts. I received an email showing it was delivered. I went outside and there was no shirts. I called them and they delivered it to the wrong state so they sent me a refund. I decided to give them another shot so I ordered a jacket on March 22nd. I received an email stating they will have it delivered to me on May 23rd. What??? 2 months??? I canceled the order this past Saturday (April 9th) and ordered from Amazon. Today (April 13th), I am wearing that jacket. I will never buy from Roaman's again.

Twice I have contacted them to resolve an issue. Back in July 2015, they wouldn't let me cancel an order I placed on the same day. It hadn't even gone through my PayPal/bank yet. Very rude lady, who acted incredulous that I'd even ask for such a thing. After a really long, frustrating time and getting nowhere with these people. I gave up.

I returned 3 tops that did not look anything like the description, and it took over a month to get a correct refund from Roaman's. Funny that when they sell me something it takes a nanosecond to charge my credit card, but it takes over a month from receipt to give me the credit to my credit card for a refund they owe me!

I placed an order on Dec 2, 2015, it shipped on Dec 6, 2015 and they charged my debit card on Dec 6, 2015. The tracking says it got to a HUB about an hour from my house on the 9th. It is now the 15th and it hasn't moved. I emailed customer service and their response was there is a backup at the HUB and if I don't get my package by the 26th to let them know! This is a Christmas gift! So I called through and talked to a "supervisor" who told me there was nothing they could do. I asked for my money back or reship same order by UPS not FedEx! He said they could not do that because they wouldn't have their package back, BUT IT'S OK FOR THEM TO HAVE MY MONEY AND I HAVE NO PRODUCT! He gave a number to Executive Communications to file a complaint. I will try that number but it is probably owned by them. I will NEVER order from them again! BEWARE!

Today, Nov 29 and tomorrow Nov 30, Roaman's is having a Cyber Monday 50% off sale. Sound good on the face of it, doesn't it? What Roaman's does it raise "regular" prices so that the 50% off price isn't such a bargain after all. I was waiting for this sale to purchase 5 shirts in different colors just like the one I bought recently during a 40% off sale. The shirt I bought at 40% off was a better final price that the same shirt at 50% off! The only way that can happen is that the regular price was raised. It isn't the actual dollar amount that makes me so angry. It is the intentional lying and deception. Please carefully check the prices before taking out your credit card. What you think is great bargain might not be at all. Roaman's lost a sale from me because of their dirty tricks.

Ordered a couple of items from the catalog that was listed as a 2 pack. I received the items but there was only one item in each pack. Called customer service and after talking to two different people, they told me that it was an error in the catalog and that there was nothing they could do about it. The quality of the items was barely worth the price of the 2 pack, but for only one, No way! I know mistakes can be made, but to make an item cost twice the amount, I will never order from this company again.

Roaman's catalog clearly states that Roaman's Platinum credit card holders receive certain benefits. Among those are "Free standard shipping on orders of $75.00 or more after merchandise discount four times a year when you use your Roaman's Platinum card." I wanted to take advantage of the offer for free shipping and placed an order over the phone in the amount of $132.64 using my Platinum card. My total came to $148.63. When I questioned the difference, I was told that I was being charged for shipping. It was explained to me by a Roaman's supervisor that the "free shipping" offer was at the discretion of the business and offered only at certain times of the year.

I ordered 2 pair of leggings in the same style - one in white and one in indigo. They were buy one, get one free. The system arbitrarily decided that the indigo pair were the free ones. Though they were the same style they came in 2 different fabrics, and the white ones fit fine, but the indigo were cut short in the crotch. I sent the indigo back and was told by 3 customer service people that I would get no credit, as I returned the one marked free. I explained many times that I had paid $23.79 for 2 pairs, therefore they should credit me half of that since one didn't fit. They said they had no flexibility with this *** policy - I could either take another pair that also wouldn't fit for free, or I could accept zero credit. I spend about $3,500/year with them and they said they were willing to lose me as a customer rather than give me $11.90 credit!

I ordered and eventually received three garments: one tunic in different colors, and one shirt. The price listed in the catalogue was $29.99 for each tunic and $9.99 for the shirt. I paid for these. I just got a bill stating I had new purchases of $79.97, with a credit of $29.99, leaving a balance of $57.48. Unfortunately, I paid for these items with a Roaman's credit card. Big mistake. I discovered that the ONLY way to protest charges is to WRITE to Roaman's. Customer service is not a person, but a recording, which does provide and discussion of bill. Also, when trying to establish an online account, Roaman's repeatedly rejected my (correct) information (entered three times). Beware of this company. They are dishonest and do everything they can to obstruct complaints.

Ordered 2 items that arrived in a padded envelope. Total cost including shipping and handling to Ontario Canada was $79. Items were too big. I had to return them to Roaman's. Told by Roaman's to print off a return label [which I did from my computer] to return them. Items shipped back to an Ontario address. I received a credit of only $26 cdn. So that means they charged me $52.37 for shipping and handling when the cost of product was a total of $42! Customer service said that the return label costs 20.00 to print off. And the rest is the cost of shipping an envelope to me and then for me to return it to them. Unbelievable! They expect me to believe that?! I might as well of just got $52 and torn it up as I have no product and out of pocket by $52!!! NEVER AGAIN. Be warned other Canadians. Know that they charge huge amounts for return shipping.

Well. I really liked a lot of your products, unfortunately if I can't see them modeled on a plus size model, that doesn't do me any good. Being a plus size person, it would be nice to see how it would look on a heavier person, so I can decide if it would look good on me.

I purchased several tops at Roaman's only to find out thanks to web tracking that I could get the items I purchased 15.00 less per item through Amazon plus they offer free shipping at Amazon on these Items. I am out about 70.00 because I purchased them through Roaman's and not Amazon. I contacted Roaman's through live chat and telephone and they basically said sorry about your luck. I had purchased from Roaman's years ago and thought they were quite reputable. They advised me they don't price match. I hope it is worth it to them to lose a customer over the upcharge of approx. 70.00.

You would think that a company that wants people to order from them would make it easier to do so. I received a few Visa gift cards for my birthday and thought "Hey, I could use some clothing for a couple of weddings coming up this summer! Why don't I use these to purchase some dresses?" Well, tried to place an order and for some idiotic reason, their website (and the websites of their affiliated companies) won't allow for the input of a Visa gift card. No, instead, they'll only allow payment by regular, interest-charging credit cards, their own credit cards (which charge an astronomical amount of money in interest) or via their own gift certificates and Roaman's specific gift cards. So you either have to charge the full amount of the order to one interest-bearing card or no order is possible. To me, this is the height of financial stupidity; I'm trying to give you money and order something from you and you're making it impossible for me to do that.

I bought 2 sweaters which were 49.00 buy one and get one 1/2 price. So i bought one for me and my sister. I bought the wrong size for my sister and returned it for a smaller size. They refunded me 49. Until the smaller size that they were out of came in. OK if they wanted to do that they should of refunded me the 1.2 price one coz i kept one. So the new one comes and they charged me 49. When it should of been half that, I wrote to them twice - they did not credit my account for 24.50. Also I had to return 2 pairs of pants I bought at the same time. They credit one pair and the other pair they put into a special 90 day account and if i do not use this special 90 day account i will lose the credit. But i bought both at the same time. Please help me and I want to end my change account with them. And will never buy another thing from Roamans

Please, Please, someone look at these reviews and take heed. I ordered some items from ROAMAN'S, but nevertheless found out that I was overcharged for a double order that I never placed!! I contacted the 800 number and they quickly told me that they can't help because I have to call Customer Service and when I asked for the number they said I CAN'T SPEAK TO THEM!! I said "ok just refund my money because I didn't order 4 pair of jeans in the same color, quantity and size". They said ok, but I have yet to receive my money. They have put my money on my card on hold and because they refuse to give an authorization number to my credit card company, I have to wait until April for the hold to fall off!!! I'm really starting to think that our information is being sold and these shady pop up companies are looking for us suckers and bait and switch. I'm going to the top about my $135.00.

On January 11th I received an email offer from Roaman's offering a free quilted parka with a $50 purchase. I ordered $66 worth of merchandise before taxes and shipping - I only needed one of the items, but ordered 2 other items that I kind of liked to qualify for the offer. I entered the promo code at checkout, the website accepted the code and said it had been applied to the order, and a couple of days later I received shipping notification. The order arrived today with no parka. When I contacted Roaman's to find out where the parka was, I was told I had only purchased $48 worth of "qualifying merchandise" so Roaman's would not honour the offer.

I Mädchen a Account with Roaman's in the beginning of October 2014, it allowed me to order items and it said that I did not have to pay for 90 days. In November, I returned from vacation and received a bill with failure to make payment and late payment penalty. I paid a portion larger than required right away and wrote them a note questioning the 90 day advertisement in their website. They referred me to my bill with no explanation. I just got notified of a report to Equifax by Roaman's for late payment. I now completing payment, paid off in 3 payment in 2 months, wrote them that I will cancel the acct at completion of payment. Their website is deceptive and misleading. No more! Leaves a bad taste behind. Quick encounter with lessons learned. Always check your credit reports!

Called Roaman's to order a different size, I also was to receive a buy one get one free. I called to get another size and was told that the ordered size could be sent. I had to reorder because we can't trust you to send it back. And why if they don't have what you want they send you any old thing. For Christmas I ordered big shirt and tops. The big shirt were both the same color and the tops were the same color, who does that? Not only did the order come to $42.66, they charged me 59.80 and they were of very poor quality.

I searched up the boots I bought years ago because they fit so well, and Roaman's carried them. In Oct, Roaman's went by a different name and I could've bought the boots for $40. The night I was going to order them, the site went down to do "maintenance." I received an email the next morning and their site now went by the name of "Roaman's." Same site, different name, different prices. Now the same boots were around $130! The sale came on Thanksgiving for the 50-50 sale, which still make the boots over their original price and now the "end of the season" sale, still over the original prices! If all the poor quality items, terrible customer service, and false statements didn't scare you, this should! There is no reason to shop at Roaman's unless you really want to be disappointed.

Placed an order and realized that Roaman's overcharged me. Contacted them by email to customer services. Reply said that the 2 smocks ordered didn't get the lesser price was because of the color. When I replied to that email that nowhere on the page said anything about color - as a matter of fact the "deal" was directly under the red smock purchased - the email came back marked REFUSED! Great customer service - NOT. Quality of clothing going down hill. Will NEVER buy anything from Roaman's or their affiliates.

I ordered three pieces from Roaman's, in all the same size. One of the pieces was sent DOUBLE the size I ordered. I had planned on wearing the new outfit for my birthday, and this was ruined. Plus they want to DOUBLE charge me the piece until they receive the return. I said no to this; they could wait for the return, credit my account, and THEN charge me again. From speaking to the customer service rep, I don't have confidence in them to do this. If they double charge me, I expect to have trouble getting credited. I asked if they could offer me a coupon or discount for my trouble and disappointment, since this was their fault. They responded, "No." This is my first and last experience with Roaman's.

In May 2014 I placed an order from this catalog company for clothes. I was preparing to go on vacation and I needed some new summer tops and pants. I ordered several pieces of clothing totaling $123.92. I had to return several items because they did not fit and were very poor quality. When I returned the items, I was charged for the reorder before credit was given on the original return. All but two pieces of clothing that I ordered have disintegrated upon first washing. I even hand washed a white tank top while on vacation and a big hole appeared in the middle front and I had to throw it away immediately. I did not return any of the clothing that ripped apart because Roaman's charges because they make you pay for any return shipping.

Called to cancel and order in less than 24 hours and told no. Order placed at 2:30PM and then say they process at 4PM daily but I do not see anything on the site that indicates this. Customer Service was rude and not helpful... live chat was useless, it was someone clicking line responses who could care less. I have spent a lot of money with Roaman's but will NEVER order from them again. Also, there is a fee to return items at your expense. RUTHLESS!

On Wednesday the 10th if you ordered three items you got 50%. I then clicked "yes" to get the credit card offer. I received an email confirming the items ordered, the order number and the total price. Lo and behold, I checked today, 12th, to see when I would received the items. It was shown as being placed the next day @100% cost. I did the "Live chat" to have it cancelled, as the system showed it was in the process of being shipped (did not get a tracking number as of this time) and was told it was already being shipped. Like "too bad."

In my opinion, the clothes are cheaply made things you'd find in Walmart or another discount type store, but you are paying much more than you would pay at one of those stores. The clothes are either from China or some third world country. The sizes depend on who made the garment so you order your size and then you hope it's at least in the ballpark, and the fabric is almost always man made synthetic materials. When they have their "BOYO" sales they practically double the price of the garment so in reality you are not getting a discount of more than 5% or so, if that. I don't know if they think their customers are not very bright, or what, but I've been on the site and perused most items. So when I know I just saw a garment for $45 a few days ago and suddenly they're having a BOYO sale and that same garment is now $70 but I can get a second one for half price, well let's just say it doesn't take Einstein to figure it out. They offer the convenience of shopping on-line, but you are not getting a bargain. Quite the opposite.

I am being charged a $20 late fee from Roaman's, however I never received a statement.

I got a credit card with Roaman's being they said if you spend a certain amount of money on any purchase, your bill would be a certain amount. Well in looking at the chart they provide it states, in my case, my balance is say $980. I should be paying a monthly payment of $35.00. However, they are charging me $45-$55. I called and now they want to give this 5% of the bill deal. Just be careful not to think if you get your bill at a certain amount that you will only pay a certain amount monthly. NOT TRUE!!! I feel the statements they make to get you to get the card is false!

I purchased blouses, coats, boots and shoes from Roaman's only to have the items fall apart after wearing them for a brief time. The merchandise are cheaply made and made in China. I hope Roaman's improved the clothing by having them made in the USA or go out of business. Consumers are giving away our hard earned money and all we are receiving in return is junk. I'm sick of the disrespect and disregard for the American people by companies who takes the cheap way out.

I ordered merchandise from Roaman's. The website had a timer that said free shipping. I applied the code. The site even said the coupon was applied. It estimated shipping at 11.99 but since I had free shipping, I knew this did not apply to me. I used Paypal to pay for the purchase. However, free shipping does not appear to be ever intended. Even after speaking with customer service about the wrong amount refunded, they try to say I didn't apply the code. In essence, 2 blouses cost me nearly $20.00 to try on and find they don't fit. The size measurements weren't even close to the posted site size measurements...

I placed an online order on Sunday, August 18. I entered the promotion code I was given. I was to get a discount with the promotion code. I also asked for special shipping and agreed to the additional cost. I was provided a confirmation number to track my order. For two business days after my order was placed it still showed as my order was still being processed. Today I called and was told that it would not be shipped until Wednesday and that it was not being shipped per the special shipping I requested. I did not receive the discount per the promotion code nor did they provide the special shipping that I chose and agreed to pay for.

Ladies, NEVER EVER purchase a product from ROAMANS. If you return an item because it does not fit, you lose. I made a $34.78 purchase from them. I returned the item the same day because it was huge. They refunded me $18.69. The blouse cost $24.98. Balance s/h and tax to a $34.78 total. They charged a return fee. So the attempt to try their product cost me. Their policy is online but in that teeny tiny print. So if you are unsure if their clothes may fit, don't risk the purchase. I posted this on Facebook and have received similar complaints by other former customers.

I have been shopping at Roaman's for years without any problems but I sure had a problem this time. I returned an item in September for refund. I was told that I would have to pay the $7.50 fee to return it to them and I agreed to do this. What I was not told was that I also would be charged the original shipping fee also. I received a bill stating there was a late fee which was an error, and they corrected that when I called them but then it got really weird. They could not tell me what the exact amount was that I owed them. They gave me three different amounts, so now I do not know what to pay. This was the only thing charged on the bill so one would think it would be fairly easy to figure out but apparently not. I called their customer service department about the shipping charges and got someone who was not very nice. She confirmed that I would have to pay both shipping charges. I have asked to be removed from their mailing list and their email list as they have just lost a customer. The main reason I am writing this review is so that everyone knows they will be charged two shipping fees if they return an item for refund.

I made a payment to Roaman's, a check for $100.00. They took $700.00 from my bank account. I have a copy of the check and nowhere does it look like $700.00. It is even written out as 'one hundred dollars'. I called my bank and they said it was an electronic withdrawal. They would put it back in my account at a cost to me, and I should try to recoup it from Roaman's. I called Roaman's who told me “60 days”! I told them I do not have 60 days, I have other checks for that money. I was told by a supervisor that he would take care of it and it would be in my account in 3 days - did not happen!

In July 2010, I opened a credit account with Roaman's and ordered several items. I used a special code for 10% off if I deferred the payments for 3 months. I got my first bill on September 28, 2010. I immediately went to my online bank account and set up Roaman's on my bill pay and was able to send them $50 immediately.

Here's a copy of what I sent them: I am very disappointed that Roamans charged me twice for shipping on an order that I returned. Here's the problem, I returned a deferred payment order in the amount of $78.48 - Order Number: *********** Date Placed: 02/02/11 Subtotal: $67.49 Shipping & Handling: $10.99 Tax: $0.00 Total Charge: $78.48

I had posted on a website called wishuponahero.com asking for a new swimsuit. A nice lady responded and ordered a swimsuit for me from Roamans. When the swimsuit arrived it was the wrong size. The correct size was ordered and listed on the invoice, but the item was incorrect. Roamans is insisting that I send back the swimsuit at which time they will refund the original method of payment and then recharge the credit card for the replacement suit. Since a stranger sent me this suit, I obviously cannot authorize this. They then offered an option to credit my account. But that it'll take 4 weeks!

Submitted on line payment on April 2, 2010. Received two emails confirming receipt of payment April 2 and saying amount would be deducted from account on April 4. New statement just arrived showing a late fee of $25.00 was added to account on April 3 and then the payment was deducted on April 4. I received two emails dated April 2, showing receipt of payment. Late fee was added on April 3, then payment was deducted on April 4. With late fee and finance charge account balance is now larger than prior to payment. They chose the payment deduction date. I had made the payment to them prior to due date. This is a scam to add more to the account.

They send scam to your email if you buy something from them. Also they give your information to the third parties for advertisement purposes. They send emails with coupon codes which all of them are fake. They don't pay the return shipping label.