Roaman's Reviews

This company keep charging me a late fee every month. I only owe 99.00. When I sent it. They claim 2 weeks later they never got it and since then been adding a late fee every month. Now it's over 400.00. I will not pay plus my credit score is messed up because of them.

This company has the worst customer service ever. Tried twice shopping online there and both ended miserably. Never again. Please spend your money anywhere else. They send you the wrong items and expect you to pay for them to send you the correct items. Stand in line at the UPS store to return their mess ups then pay extra too. No customer service at all. I truly believe they send you the wrong items on purpose so they can keep your money. Someone needs to start a class act on them.

Definitely under all circumstances do not open a credit line with these people. Their late fee is $41 which must be paid on your upcoming due date or an additional $40 will be added. Also the ability to get anyone on the phone to ask a simple question takes weeks and even supervisors from America do not answer basic simple questions about how their credit reporting policy works! When you finally get that one magical person to answer the most basic question even a 10 year old could understand, there is no courtesy late fee forgiveness due to their automated system not telling you that you were supposed to have paid $50 instead of your regular monthly fee which is constantly adding up these late fees. They're offer to keep you as a customer is to increase your credit line not do a forgiveness on a late fee.

The account was paid in full over the phone. Yet I continue to get bills from them with late fees. Had to talk to a supervisor and once again paid the account in full over the phone. Do not agree to any of their credit cards! They find a way to bill you and charge additional late fees.

The quality of the clothing has really deteriorated over the last few years. It's not unusual to get items that are torn when they arrive, or they tear after the first wash. It's like they're using old or very poor quality materials. And, you can purchase 3 of the same thing, and none of them fit the same. I don't see many new designs lately either. Very disappointing for the money.

Be careful when buying online from Roaman's. I made my bill off in March of 2024. I received a email today telling me that I am late with my payment. I went online and saw they had charged me over $200 fees. I paid my bill off and then they charged $2. And every month more charges were added. I just caught up with what they were doing. So when I called I was told, "If you don't pay this we will add more charges." Beware.

Thanks, I called to ask about the status of my refund reference to order Number **, purchase date October 10, 2024. The customer service rep gave me the gift card number over the phone. I informed her that I did not see anything in the account. She stated that an email was sent to me on November 4, 2024. I told her the last email from Roaman’s was on Nov 3 for my payment. She said my email address may have been incorrect (which was not true). What happened to the email and why gifts? I prefer a refund check or money order due to this calamity. Thanks so much for your valuable time in this delicate matter.

Ordered boots on Thursday at 11:45am. Next to the boots on the website it states: "Next Day. Delivered 1 business day from shipment date to the contiguous US, if ordered by 3 PM (EST). No PO Boxes." Apparently after talking to them it takes 2-3 days to process the package, then once it ships it's next day. I asked them where it says that on the site and I was told by a customer service rep named Marigold that it doesn't say that anywhere on the website. Well how would we know that??? I paid $44.00 for next day. BUYER BEWARE. They will not refund me my shipping cost.

First and last time to order. I have ordered a 2x pajama set and ended up with a 3x bottom and 2x top. Really both were way too big. Then to return is expensive. Even if I wanted to exchange they are now out of what I wanted.

Do not buy from them. They never shipped my order. I cannot pull up my order with the order number email confirmation. Nothing seems legit. Extra fee added to my order after looking at my bank account. Will not cancel and refund even though they have no tracking to confirm. They are either frauds or hacked. I am getting so many strange emails from them now offering $100 credit, difference sale prices etc in the subject line which is a sign of fraud. Get help with your bank or credit card company to cancel if you have been fraudulently charged.

Once I looked up on Roaman's website their clothing. ONCE! Since that time I noted on my email subscriptions list that Roaman's would continue to show up despite my "unsubscribing" and "blocking", but it continues to return. Daily I unsubscribe and block but it does not work. I never subscribed as clothes are for plus sizes and I weigh 112 lbs at 5ft 7 in. (It has nothing to do with my settings or email as I have unsubscribed or blocked other businesses.) I have gone on website and there is no unsubscribe ability as with other businesses, so I have written an email directly to them with no response. It continues. I would NOT recommend doing business with this company- you will never GET RID of them. Couldn't imagine ordering anything. By reading other reviews people are being ripped off and customer service is negative. BEWARE!!

I tried to cancel my order a few days after I placed it when I read the bad reviews. She wanted my account number and I told her I had never received a confirmation of my order or any account number. She claimed my order could not be canceled even though my payment with PayPal was still pending. Don't trust them!! They are only out to get your money!!

Be careful when ordering from Roaman’s or any of the other vendors on their site. Yesterday I made a purchase for an item that was $70. Today it is $20. The item has not shipped yet, but they still will not cancel the order or refund the difference. Very poor customer service. And shipping fees are ridiculous!

They lie. I was promised a delivery by Thursday or Friday and that with express delivery it would be shipped on Wednesday. I asked multiple times that I would have it by Friday and was told multiple times it would be by Friday or sooner. Complete lie. Customer service not only does not care, they are completely robots repeating the same words and zero real help. Zero standing behind the brand and obviously they could care less about customers.

Order a pair of shoes on October 3. I'm still waiting for these shoes. Roaman's said call FedEx who has the package. No one answer the phone @ FedEx, only automatic answer machine. Call Roaman's customer service and was told wait to see if it comes. I will never ever order from this company. Very disappointed.

My 84-year-old aunt bought 3 dresses last September. She has perfect credit and has never been late. She returned two dresses in September 23 and one in October then she was in the hospital and rehab for 5 months with bladder and urethra cancer. I returned the dresses for her under instructions per Roaman's which was return items to Staples “drop box”. I did and I have both receipts from Staples. We told Roaman's this 100 times. They say they never got the returns and have closed her account and now put everything to a collection agency. She does not have the dresses, they say she owed 120 and now with late charges it’s over 500! IDK what to do.

Interest rate just went to 35.99% starting in November. If you order 2 items they won't send at same time in order to charge 2 separate high shipping charges. When I called to ask why separate shipping on 2 of the same item, she hung up while I was looking for the order number. She was rude before.. just because I asked a question. I am closing this account.

I just called them. My significant other placed an order a couple months ago. Ever since then, there has been a $16.95 charge every month on the credit card. The explanation? She was given a $17 dollar discount on her initial purchase in exchange for a "free" 30-day trial for a member club, or whatever they call it. She has been burned with these free 30-day trial offers before (think Amazon Prime) so is very careful about that now. I believe it. She is adamant she did NOT agree to a "trial" membership. BUYER BEWARE! NOTE: Added screenshots of the charges in lieu of a receipt as that helps verify the facts.

The marketing messages and practices are deceptive. Don't think you are getting exchanges with no shipping charges. They will go up on the prices of the replacement clothes or only give you gift certificates for your "refund" when you exchange. I have seen the prices on the screen increase as I spoke to the employee ordering the exchange.

Complete fraudulent company!!! First I Thought I was ordering from Catherine's and it wasn't! I ordered 2 pant outfits. One was a pant outfit (completely not the correct size) the other that was shipped was a T-SHIRT!!!! I couldn't get a hold of anyone so I put in a fraud claim. Warning....do not order from this company!!! I am out $600.00!!! My visa tells me today that it was not fraud!!! TERRIBLE company and I am upset with my visa as well!!

On 7-28-2024 I placed an order with Romans for $92.42....they took the money off my visa gift card....but refused the order. I have been trying for weeks now to get the money replaced. First it was 3 to 5 days .. then weekends do not count...then holidays do not count. Promised I would have the money no later that 7-8-2024....which is today. Now no one there will take my call.. Just told to leave a phone number and someone will call me back. I have heard that before. This company is fraudulent... Do not order from them unless you want to just give them money.

My Experience with Roaman's was disappointed. I tried 3 times to order a dress # **. The Employee took my order total $50.85. I had a pre-paid visa card. She said they didn't take them so I called and was told they did Accept. Then called Roaman's back then I was told there was no money, which was not true, I called the debit card company, and it had $60.00 on there. Then the second time I called Roaman's, the Employee did the order again, he tried to tell me when I gave the Security code, it's supposed to have four numbers not three, which is not true. I have spend more money from them to be treated this way. I was so disappointed on being treated this way just because they wanted me to pay another way, when there was nothing wrong with the first payment. Treated me like I couldn't pay for my order. The company should taken my first payment. This was not the first time I used a pre-paid visa or Mashed a card. Very upsetting.

In April 2024, I made my first purchase from Roaman's and used a 40% off coupon for first time shoppers if you sign up using your email. When my housecoat arrived it was too long and I returned it. When I learned that I would have to pay additional shipping to return it then another additional $10 to get my money back, I was very upset. That was over half the money that I had paid with NOTHING to show for it. They told me if I choose a gift card they wouldn't charge me the $10 processing fee. No thanks. That is extortion. On top of that, they sent 1 to 2 spams a day. I've UNSUBSCRIBED and I will never shop there again.

I placed an order on May 9, 2024 from Roamans, of several 9 tunic tees. It was shipped on May 11, and as of today May 28, the tracking shows it’s been sitting in Aurora, Colorado since May 15. I live in Woodland Park, Colorado which is about 2 hours south near Colorado Springs. Tomorrow is May 29, so for 14 days it’s been in the same place in Aurora, this is not acceptable! Won’t order again, and mostly likely this order is going back.

This is the worst case of price gouging. These items are extremely overpriced. I was a regular customer but no more. Sad ripping off your own clientele. Unsatisfied customer. False advertising. Desperate business.

I've shopped a handful of times over the past 9 years. In 2023, Roaman's started charging me $16.95 for a "Membership," which I never agreed to. I would never agree to letting a store charge me for the privilege of shopping there. They said it was a pop-up box, and I would have had to have agreed to it. I disagree. If it had said I was going to be charged $16.95 ongoing for the next several months I would not have agreed to it. I've shopped at Roaman's for their cheaply made but decent-looking clothing knowing you get what you pay for. I've resewn buttons on things and done minor fixes when it shows up and isn't correct, but I was willing to because I wasn't paying hundreds of dollars. I've even referred people to them over the years. Because of this "Membership" fiasco, I will no longer be purchasing anything from Roaman's. I've found a better clothing company based in the U.S.

I pay this card online always! I was late (completely forgot with other things going on) and instead of taking 37.00 for payment they took 327.00! The customer service representative did not understand English and after spending time from 8 am to 4:30 pm we were told that the money could not be reversed for 90 days. I guess they think we are stupid so I had to go into my bank account and reverse payment twice. They take absolutely no responsibility for their own errors! Please beware.... They say they will investigate just to get you off the phone.

I was sent an item I did not order, and the item I did order was not included. The company will not resend me the item they did not include without additional shipping. The incorrect item was worth four times the item I really want. No help from customer service. Never again, from this company or their subsidiaries. Incompetent shipping and unacceptable customer service.

I have bought clothes from Roaman's for a few years and I wonder why plus size models aren't used ore, the models that are used have beautiful figures. I would give anything to look like that but truth is I'm overweight that's why I buy clothes from Roaman's in the first place. If Roaman's would use more plus size models it would give the shoppers a idea how the clothes will look on them.

I order only two items from Roaman's that I received today. It didn't weight too much at all. They overcharge customers for shipping. They enclosed six of their books that I did not request to make the weight go up, so they can charge more shipping. I think that is unfair to the customers. I will think again before put a order in. Their clothes are not that cheap then you pay double because of their catalogs.