Roaman's Reviews

Be careful when buying online from Roaman's. I made my bill off in March of 2024. I received a email today telling me that I am late with my payment. I went online and saw they had charged me over $200 fees. I paid my bill off and then they charged $2. And every month more charges were added. I just caught up with what they were doing. So when I called I was told, "If you don't pay this we will add more charges." Beware.

Thanks, I called to ask about the status of my refund reference to order Number **, purchase date October 10, 2024. The customer service rep gave me the gift card number over the phone. I informed her that I did not see anything in the account. She stated that an email was sent to me on November 4, 2024. I told her the last email from Roaman’s was on Nov 3 for my payment. She said my email address may have been incorrect (which was not true). What happened to the email and why gifts? I prefer a refund check or money order due to this calamity. Thanks so much for your valuable time in this delicate matter.

Ordered boots on Thursday at 11:45am. Next to the boots on the website it states: "Next Day. Delivered 1 business day from shipment date to the contiguous US, if ordered by 3 PM (EST). No PO Boxes." Apparently after talking to them it takes 2-3 days to process the package, then once it ships it's next day. I asked them where it says that on the site and I was told by a customer service rep named Marigold that it doesn't say that anywhere on the website. Well how would we know that??? I paid $44.00 for next day. BUYER BEWARE. They will not refund me my shipping cost.

First and last time to order. I have ordered a 2x pajama set and ended up with a 3x bottom and 2x top. Really both were way too big. Then to return is expensive. Even if I wanted to exchange they are now out of what I wanted.

Do not buy from them. They never shipped my order. I cannot pull up my order with the order number email confirmation. Nothing seems legit. Extra fee added to my order after looking at my bank account. Will not cancel and refund even though they have no tracking to confirm. They are either frauds or hacked. I am getting so many strange emails from them now offering $100 credit, difference sale prices etc in the subject line which is a sign of fraud. Get help with your bank or credit card company to cancel if you have been fraudulently charged.

Once I looked up on Roaman's website their clothing. ONCE! Since that time I noted on my email subscriptions list that Roaman's would continue to show up despite my "unsubscribing" and "blocking", but it continues to return. Daily I unsubscribe and block but it does not work. I never subscribed as clothes are for plus sizes and I weigh 112 lbs at 5ft 7 in. (It has nothing to do with my settings or email as I have unsubscribed or blocked other businesses.) I have gone on website and there is no unsubscribe ability as with other businesses, so I have written an email directly to them with no response. It continues. I would NOT recommend doing business with this company- you will never GET RID of them. Couldn't imagine ordering anything. By reading other reviews people are being ripped off and customer service is negative. BEWARE!!

I tried to cancel my order a few days after I placed it when I read the bad reviews. She wanted my account number and I told her I had never received a confirmation of my order or any account number. She claimed my order could not be canceled even though my payment with PayPal was still pending. Don't trust them!! They are only out to get your money!!

Be careful when ordering from Roaman’s or any of the other vendors on their site. Yesterday I made a purchase for an item that was $70. Today it is $20. The item has not shipped yet, but they still will not cancel the order or refund the difference. Very poor customer service. And shipping fees are ridiculous!

They lie. I was promised a delivery by Thursday or Friday and that with express delivery it would be shipped on Wednesday. I asked multiple times that I would have it by Friday and was told multiple times it would be by Friday or sooner. Complete lie. Customer service not only does not care, they are completely robots repeating the same words and zero real help. Zero standing behind the brand and obviously they could care less about customers.

Order a pair of shoes on October 3. I'm still waiting for these shoes. Roaman's said call FedEx who has the package. No one answer the phone @ FedEx, only automatic answer machine. Call Roaman's customer service and was told wait to see if it comes. I will never ever order from this company. Very disappointed.

My 84-year-old aunt bought 3 dresses last September. She has perfect credit and has never been late. She returned two dresses in September 23 and one in October then she was in the hospital and rehab for 5 months with bladder and urethra cancer. I returned the dresses for her under instructions per Roaman's which was return items to Staples “drop box”. I did and I have both receipts from Staples. We told Roaman's this 100 times. They say they never got the returns and have closed her account and now put everything to a collection agency. She does not have the dresses, they say she owed 120 and now with late charges it’s over 500! IDK what to do.

Interest rate just went to 35.99% starting in November. If you order 2 items they won't send at same time in order to charge 2 separate high shipping charges. When I called to ask why separate shipping on 2 of the same item, she hung up while I was looking for the order number. She was rude before.. just because I asked a question. I am closing this account.

I just called them. My significant other placed an order a couple months ago. Ever since then, there has been a $16.95 charge every month on the credit card. The explanation? She was given a $17 dollar discount on her initial purchase in exchange for a "free" 30-day trial for a member club, or whatever they call it. She has been burned with these free 30-day trial offers before (think Amazon Prime) so is very careful about that now. I believe it. She is adamant she did NOT agree to a "trial" membership. BUYER BEWARE! NOTE: Added screenshots of the charges in lieu of a receipt as that helps verify the facts.

The marketing messages and practices are deceptive. Don't think you are getting exchanges with no shipping charges. They will go up on the prices of the replacement clothes or only give you gift certificates for your "refund" when you exchange. I have seen the prices on the screen increase as I spoke to the employee ordering the exchange.

Complete fraudulent company!!! First I Thought I was ordering from Catherine's and it wasn't! I ordered 2 pant outfits. One was a pant outfit (completely not the correct size) the other that was shipped was a T-SHIRT!!!! I couldn't get a hold of anyone so I put in a fraud claim. Warning....do not order from this company!!! I am out $600.00!!! My visa tells me today that it was not fraud!!! TERRIBLE company and I am upset with my visa as well!!

On 7-28-2024 I placed an order with Romans for $92.42....they took the money off my visa gift card....but refused the order. I have been trying for weeks now to get the money replaced. First it was 3 to 5 days .. then weekends do not count...then holidays do not count. Promised I would have the money no later that 7-8-2024....which is today. Now no one there will take my call.. Just told to leave a phone number and someone will call me back. I have heard that before. This company is fraudulent... Do not order from them unless you want to just give them money.

My Experience with Roaman's was disappointed. I tried 3 times to order a dress # **. The Employee took my order total $50.85. I had a pre-paid visa card. She said they didn't take them so I called and was told they did Accept. Then called Roaman's back then I was told there was no money, which was not true, I called the debit card company, and it had $60.00 on there. Then the second time I called Roaman's, the Employee did the order again, he tried to tell me when I gave the Security code, it's supposed to have four numbers not three, which is not true. I have spend more money from them to be treated this way. I was so disappointed on being treated this way just because they wanted me to pay another way, when there was nothing wrong with the first payment. Treated me like I couldn't pay for my order. The company should taken my first payment. This was not the first time I used a pre-paid visa or Mashed a card. Very upsetting.

In April 2024, I made my first purchase from Roaman's and used a 40% off coupon for first time shoppers if you sign up using your email. When my housecoat arrived it was too long and I returned it. When I learned that I would have to pay additional shipping to return it then another additional $10 to get my money back, I was very upset. That was over half the money that I had paid with NOTHING to show for it. They told me if I choose a gift card they wouldn't charge me the $10 processing fee. No thanks. That is extortion. On top of that, they sent 1 to 2 spams a day. I've UNSUBSCRIBED and I will never shop there again.

I placed an order on May 9, 2024 from Roamans, of several 9 tunic tees. It was shipped on May 11, and as of today May 28, the tracking shows it’s been sitting in Aurora, Colorado since May 15. I live in Woodland Park, Colorado which is about 2 hours south near Colorado Springs. Tomorrow is May 29, so for 14 days it’s been in the same place in Aurora, this is not acceptable! Won’t order again, and mostly likely this order is going back.

This is the worst case of price gouging. These items are extremely overpriced. I was a regular customer but no more. Sad ripping off your own clientele. Unsatisfied customer. False advertising. Desperate business.

I've shopped a handful of times over the past 9 years. In 2023, Roaman's started charging me $16.95 for a "Membership," which I never agreed to. I would never agree to letting a store charge me for the privilege of shopping there. They said it was a pop-up box, and I would have had to have agreed to it. I disagree. If it had said I was going to be charged $16.95 ongoing for the next several months I would not have agreed to it. I've shopped at Roaman's for their cheaply made but decent-looking clothing knowing you get what you pay for. I've resewn buttons on things and done minor fixes when it shows up and isn't correct, but I was willing to because I wasn't paying hundreds of dollars. I've even referred people to them over the years. Because of this "Membership" fiasco, I will no longer be purchasing anything from Roaman's. I've found a better clothing company based in the U.S.

I pay this card online always! I was late (completely forgot with other things going on) and instead of taking 37.00 for payment they took 327.00! The customer service representative did not understand English and after spending time from 8 am to 4:30 pm we were told that the money could not be reversed for 90 days. I guess they think we are stupid so I had to go into my bank account and reverse payment twice. They take absolutely no responsibility for their own errors! Please beware.... They say they will investigate just to get you off the phone.

I was sent an item I did not order, and the item I did order was not included. The company will not resend me the item they did not include without additional shipping. The incorrect item was worth four times the item I really want. No help from customer service. Never again, from this company or their subsidiaries. Incompetent shipping and unacceptable customer service.

I have bought clothes from Roaman's for a few years and I wonder why plus size models aren't used ore, the models that are used have beautiful figures. I would give anything to look like that but truth is I'm overweight that's why I buy clothes from Roaman's in the first place. If Roaman's would use more plus size models it would give the shoppers a idea how the clothes will look on them.

I order only two items from Roaman's that I received today. It didn't weight too much at all. They overcharge customers for shipping. They enclosed six of their books that I did not request to make the weight go up, so they can charge more shipping. I think that is unfair to the customers. I will think again before put a order in. Their clothes are not that cheap then you pay double because of their catalogs.

I ordered for products on February 18th 2024. Today is February 28th 2024 and I have not received any product. This has been typical timing for Roaman's orders. I called them and two pieces are back ordered which showed in stock the day that I ordered them. I canceled them. They told me that the remaining part of the order will be here March 2nd. Roaman sends out on the average of two catalogs per week that I receive. They charge a ridiculously high amount for not only the clothing but also for shipping. The shipping charges are consistent with the amount spent. So the more money you spend the more they charge you to get the clothing to you. The quality of the clothing is mediocre at VERY BEST..

2 Christmases ago I ordered over $200 worth of clothes. I returned under $200 of the clothes using Roaman's, happy returns at my local Fed Ex. Roaman's never refunded me. They said they had no record of my return. FedEx said they don't keep record. Roaman's just charged my credit card for $34. I chatted with them online and they said it was for a shirt I ordered 5 months ago. It was on back order. I asked them to cancel it and she said she couldn't but I can return it. I'm so frustrated.

Much NEGATIVE Review for Roaman's. Stay away! Highly disappointing. I anxiously, quickly CANCELED my NEW account there! Don't waste your money, time nor energy. Much better quality, customer service and honorable/truthful return policy elsewhere-other companies. Not here!

They give you the run around about why they keep charging you after you have already made your final payment. Their clothes are of horrible quality. Worst company I have ever dealt with. I cut the Roaman's card and threw it in the trash where it belongs.

I don't understand how you can charge $25+ in shipping and yet an order still takes 2-3 weeks to receive. For the amount you charge in shipping, it should only take 2-3 days to receive the order. I'm only one state over from your facility. Never ordering from this company or their associated companies again.

I ordered 489.00 worth of women’s clothing from Roaman’s. Once it arrived I realized I don’t wear that style. I did the as requested by Roaman’s the Happy Return. It was a nightmare. I returned everything but only half was accepted. I came home, called them and was back at UPS a second time. Still, not everything was accepted. I ended up eating over 100$ for a dress they said they never got back. A month later I still didn’t receive my refund. I called again and it was on a gift card. Which I already said no, put it back on my debit card. Bottom line, I’m out over 100$ and had a nightmare experience returning what I could return.

I returned an order for 54.00 and had a credit on my account. When I went to place an order and get the 54.00 credit I had to call the number and the lady said she had to do the order. After about 20 minutes of what I felt like her trying to scam me she all of a sudden said I could do the order online and she gave me a gift card number to enter to get the 54.00. After about an hour I got the order placed and then they charged 25.00 shipping. What a joke. I did all of this to help my mom who is elderly. Their webpage and customer service is set up to trick people who aren’t used to ordering online. I do not recommend ordering from this site or any site that charges 25.00 shipping or that won’t give you an in store credit without a huge hassle.

Wow, just, wow. First time ordering from Roaman's and absolutely my last. I ordered a pair of sparkly gold pants for a holiday party. The price was right and I wasn't expecting great quality, just a fun pair of pants to wear out for a night. What I received in the mail was not a pair of gold sparkly pants, but rather a men's green plaid flannel shirt. I had to laugh at how wrong this mistake was. So I emailed Customer Service, explaining the mix up and enquiring on my pants. No reply. Two days later, I send another email, this time with photos of my order and what I had received. No reply. It's now been four days since the wrong item was mailed to me with absolutely no acknowledgment of their mistake or update on where my pants might be. Probably in Alaska at this point.

Why can’t we rate it zero stars. This was the first and last time that I will order from Roaman’s aka Ali Baba. I am pissed. I ordered 2 pairs of boots for a total of $150.62. Of that amount $30.64 was for shipping and taxes. I received a total refund of $114.54. I was told only when I called in my return that there’s a processing/handling fee of $10.99. So I am out a total of $36.08 for returned boots. Customer service is full of attitudes, and one can tell that their Customer Service is not based in the U.S. Representatives trying to find a Supervisor is like looking for a needle in a haystack. God I sincerely pray that you number Roaman’s days for their daylight robbery of customers.

I have bought from Roaman's several years ago. The clothes were not high quality but they had good prices. In need of replacements I decided to order again. My first order of several shirts was good. No returns needed. So I ordered again. This time 6 shirts instead of 2. The second order of 6 shirts came, 3 needed to be sent back.

I have placed prior orders from them and it was always a solid Meh. However, I was seriously spammed with a lot of emails (even after I submitted an unsubscribe request) and saw the "50% off" coupon (always very skeptical) and ended up finding 3 things for around $200 including a winter coat. It took almost 2 weeks for me to receive the package and come to find out that their size chart is completely wrong and it was 3 sizes too large. I sent 1 item back through their online return process and was informed that I would get a $10ish fee for returning the goods. Fine. (I got the refund two weeks later...seriously??). I found another coat I wanted instead and this time selected a smaller size, but when it arrived it was still too big. Logged onto my account and there was no trace of my purchase when I logged in! At this point, there is no other help to find online so I called their HORRIBLE customer service.

My partner, Jeanie, passed away earlier this year. She received the Roaman's catalog. I tried to cancel it on the web. It continued. I spoke with customer service. It continued. There's basically no way to get off this thing. Highly unethical company (or catalog subcontractor).

I made a nice purchase in March of 2023. I was sent an email with my credit. I just called to make a purchase for a winter coat and wanted to apply my credit. I was told that since it's been over 90 days they no longer have the email they sent to me at the end of March so unless I have an email from them with a "gift card" number they can't do anything. I told her I don't have an email with a gift card in it. I asked her to look at my purchases and she will see I never used my credit. She said she couldn't do that and that I would need a gift card number!!! I told her to keep my credit and that they were losing a customer. She was absolutely fine with that and asked if I wanted them to stop sending catalogs. LOL.

Ordered a top with 50% off promo code. Next day saw the invoice they sent was for full price. Called customer service and promo code didn't apply the discount. I was told promo code would be applied and I would be charged correctly. When I received my credit card bill I was charged full amount. Called customer service and was told they saw where the promo code was supposed to be applied but wasn't. The only thing that could be done is for me to return the top for a refund but not refunding the $20.98 shipping. All I wanted was the 50% returned but they can't do that.

I have never written a bad review in my 55+ years so today will be my first. I purchased a dress to wear for a wedding and I paid an insane amount for 1-2 day shipping. 4 days after purchase I get an email from UPS that the package will arrive the next day. The next day, I get another email from UPS stating the date of arrival is unknown. I contacted UPS and they said that the package wasn't even in transit yet. I called customer service and told them to cancel the order as I was not going to receive the package in time for the wedding AND I also wanted a refund on the shipping costs I paid to get it in 1-2 days.

I've ordered from Roaman's for many years. They were my go-to for so long. I have lost some weight and need some new tunics to wear with leggings, ordered two on 10/3/23. Shipping, as usual, is super expensive with them. My items were shipped on 10/6/23. Due to be delivered on 10/13/23, which is some slow shipping to begin with, especially considering how expensive their shipping is. 13th comes and it hasn't arrived. The tracking was last updated on the 10th and show it about 2 hours from my home. I contact customer service and they tell me to get back to them if it hasn't arrived by the 17th.

I only received 2 of the items. How do I get my money back? You have never responded to my emails and missing items is not an option. The hassle is not worth it. I am going to file a complaint with the BBB.

BUYER BEWARE!! I purchased this robe. The first time I wore it, I got some food on the sleeve. I took a paper towel and water and gently rubbed the food off. THE BLACK COLOR CAME OFF on the napkin showing the red underneath!! I have had several emails back and forth with Roaman's customer service. They will refund my money with a $10.99 "processing fee". I already paid to have the robe shipped to me, and since the item is complete junk, this is completely unacceptable!

At Roaman's there is no customer service- but there is customer disservice. Managers "don't take calls" and associates who answer the phone are empowered to do nothing. In addition they run a scam where they bill you $16.95 for some kind of "club"... Problem is that they don't make it clear it's a recurring charge until you sign up; then they give you a number to call to cancel....you guessed it- they don't just cancel. They "escalate" it - that means I wait for an email to move on with the cancelation. Will wind up going through my credit card company- this kind of behavior is unacceptable and shameful. Avoid these folks.

On Sept 12 I order to items... Shipping was high but still continued with ordering. After submitting all info it gave me error messages about form of payment after selecting purchase.. Resubmitted credit information. Same message... Checked my bank account but was shocked to have been charged. I called customer service and was informed no order went thru.. I notified my bank had to close account and get new banking card bank. Issue fraud alert. Then I to change out form of payment for all bills and streaming services not to mention had to change direct deposit with my job with new banking information... I am so angry I feel like alerting cyber FBI and my state attorney general.

This company states in their shipping policies that expedited shipping takes 2-3 business days if you order by 3 pm EST. I paid over $29 for expedited shipping on May 15, 2023 before noon CST. They marked it as shipped on the same day. According to the UPS tracking number the label wasn't even created until Friday morning, May 19th. It didn't make it to the truck until AFTER the cutoff (3:44 pm). Swimsuit didn't arrive until Tuesday, May 23. I was already on my trip. I had purchased the expedited shipping in order to have the swimsuit to take with me. I had already bought a different suit. They refused to refund any of my shipping or expedited fees, and then CHARGED me another 10.99 to return the suit.

I ordered merchandise and they sent it to my old address after having my new address for over a year. I tried to correct their mistake and they didn't do their job. And now I have to pay for items I never received. I sent in a affidavit disputing charges and they declined the dispute. I cancelled my credit card with them and will never do business customer serve with them again after being a loyal customer for several years. Dishonest, terrible customer service and SHADY QUALITY CLOTHING.

I got a pair of pants instead of a shirt. Go to their happy returns, and they want me to go somewhere to drop off the wrong item and charge me $10. I called them, and they still insist on my going and dropping off their wrong item and will not send the correct item; I would have to reorder. Their deliveries are always slow, and there are always backorders. As of today, Roaman's will not get another dollar of my money. But if they can't make one item right, I am done.

In December of 2022, I purchased 5 items, a dress, a white tunic shirt, a cherry tunic shirt, a turquoise cardigan and a chocolate cardigan. The dress and two tunic shirts were two small and a white girdle came in the chocolate cardigan package. The dress, two tunics, and girdle (chocolate cardigan) were returned. I have not been issued a credit due of $107.62 and am being charged interest on that balance since. I have filed with Roaman's multiple times and received emails that they are working on the best possible solution, I have filed with Comenity Bank, the credit card for Roaman's, with the same runaround, and have filed with Better Business Bureau. As of today, April 2, 2023, I still have not received the refund of $107.62, and Comenity and Roaman's told BBB that the issue was resolved. DO NOT GET THIS CREDIT CARD OR OPEN AN ACCOUNT WITH ROAMAN'S. Worst customer service ever.

I ordered my boots in November 2022. Received them from the post office end of November. They were extremely wide, like xxxl wide! So now I have to return them! I live out in the country and I tried contacting the company. I called about 3 different 800 numbers and they all kept passing me around from one desk to the other. After doing this numerous times and getting nowhere I was super frustrated, as it appeared there was no 800 numbers to help a

DO NOT EVER BUY FROM THIS COMPANY! They lie, cheat and steal on a whim. They screw your order up, & then give you the run around. They never answer your problems, then ignore you. Worst nightmare of my life!

They would not honor my coupon because at the very end of the terms and conditions it stated that only applicable to in stock merchandise. The item I ordered did not state that it was on back order. So not only was my coupon not applied, but I can't have my item until way later than what I needed it for. They rope you in and then changed the rules, or so it seemed. I will never order from them again.

Do not buy anything from Roaman's, they charge you for everything! My mother had ordered something that they pulled wrong; they wanted to charge me $10.99 for the return label and $17.27 for the shipping getting it to her! Finally they sent her the label free of charge, but was still going to charge her the $17.27 for shipping and taxes ($15.99 for shipping to items that did not weigh a pound and went in a little gray envelope)! I also feel they prey on the senior citizens. I am in the shipping business and there is no way the shipping cost them that much! I understand overhead and employees, but this is ridiculous! Never again, buyers beware!

On 10/25 /22 I ordered a sweater. I ordered 2x. It fit like a 5x. I paid 33.59. In their email they said I paid 21.29. They want $11 to restock plus tax. I would get $11 back. I am going to call them and fight for a full refund. Nowhere on their site does it say anything about restocking fees. I will not buy from them again.

Never order from Roaman's. I used to do business with them and their sister companies years ago, but they are the worst today if you need to return an item. I returned items using their return UPS tag so that everything should have gone smoothly. It took 2 weeks for them to process that and email me that they processed it. From then on it was another 2 week battle to get my money refunded. On top of that I had to pay the shipping which was around $20 and a return fee which is $10 so I got entirely shafted and they made money on me. Roaman's got my $30 and literally held onto my $160+ from my order for one month. That's a cashflow racket if I have ever seen one.

I bought a pair of black sequence leggings from the Roaman's online consumer website. The leggings were poorly made with extremely cheap fabric and sequence & did not fit true to size. I couldn't pull them over my knees! I paid $79 for the leggings and received a refund for only $52! I had to pay for the return out of my own pocket & also was charged an additional $11 for returning the item to Roaman's. Do Not order or buy from this vendor unless you've got time and money to waste!!!! I don't do business with companies that neither respect their customers, nor stand behind their products! Don't order or buy from Roaman's because it's not a reputable site and the clothing is poor quality.

I wear a plus size and needed a dress for a wedding in September of this year. You cannot purchase anything in our area. There are no plus size clothing stores that carry dresses anymore anywhere near me. I searched everything online. I needed something that coved my legs and 3 quarter length sleeve because my arms are bad. I purchased a dress on Roaman's and was shocked when it came. It was hideous. 3 sizes bigger than me and tied in knots and put in a plastic bag. It looked nothing like the picture and came nowhere close to fitting me.

I really don't like online shopping but since most plus size clothing stores have closed there is not much choice!!! I purchased some items even though I have had some issues with Roaman's in the past. I thought I would try it one more time (last time). The items were for a couple summer events I thought I had plenty of time to receive them. After not arriving for 1 event I called to be "helped" by a very rude woman that informed me I had to wait a full 20 days to give the shipper time to get the merchandise to me. So I waited and called back on the 20th day after still not receiving the merchandise I was charged for. He offer to ship the items 2 day shipping and waive the fee. He credited the original amount and charged the new amount.

I've always enjoyed ordering clothes from Roaman's over the years. I've occasionally bought clothes from there for my wardrobe. I felt like I could trust them as a co. In the past I'd be sent the wrong thing or it's taken a long time but I got it. This time it seemed like it was taking a long time but I've been set up in the past to expect them to take a little longer to get to me and they'd always come. I felt like I'd never had any real problems. It never occurred to me that I should check within a month. I was ordering replacement clothes for funeral use as mine were no longer fit to wear. I wanted a few different options so I ordered some mix and match black outfit pieces. For me this was a large order $165.35. Because these clothes were for funerals they weren't part of my daily wardrobe so I didn't put the priority on to monitoring their being shipped as much as I would have if I was waiting to wear these clothes to work everyday or to a special occasion. .

I ordered a $25 dollar pair of jeans, the shipping was $9.99 on top of the $25. Received them and they are shoddy and not as described. I went to return and they want $10.99 to ship back. Seriously, $21 total for a $25 pair of jeans! That is unfair and highway robbery. Stay away from this company, they truly are a ripoff!

Don't honor the FB Shipping charge. Put my charges on Ulta credit card and refuse to change it. Won't reissue a credit they issued incorrectly so my bank rejected it. Charges for items are like a shell game, changing all the time.

Their products are of terrible quality. When you return it, they charge you $11, even though you paid shipping to get it. Then they deny receiving your return. So no refund. A complete rip-off. Stay away.

I purchased a dress from Roamans website and paid a ridiculous $30 (had no choice as it’s a gift and I’m traveling soon) expedited fee so I can receive the dress in two days. Every time I check the order status it says “not shipped”. Customer service is condescending and straight out lie to their customers. I paid extra for shipping and want my item. Do not order from their site, they are very dishonest. Roaman’s, You either send my item asap, expedited or I will contact my credit card company and get a refund. Order Number: **.

UPDATED 8/8/2022: In a previous review for Roaman’s for charging me for items that were returned according to their return policy, I sent a cashier’s check for the $43.07 Roaman’s has charged me for what I do not know. The total credit should have been $121.98. But I disputed the charge and so I have received numerous calls for me to give my credit card or checking account to pay this over the phone. My last call was Saturday 8-6-22 asking for payment. I kept telling the person who never identified himself that I sent a cashier’s check for $43.07 on 7-21-2022.

Provided a new address they assured me it was correct. They they delivered to my old address and now they tell Me Too Bad so Sad they won't credit me or send me what I ordered. Basically they've stolen a $137 from me.

I called and asked to purchase 6 bras that were on sale. The sales guy was going to charge me for the ones that were not on sale. I told him I wanted the ones that were on sale, he said he was sorry and assured me I would get the ones that were on sale. When they were delivered, I received two orders, one set of bras that were on sale and one set that was original price. I called and let them know that they sent an extra set in error. I was told to send the extra set back, so I did. The mailman picked them up then the post office had closed down for two to three weeks due to Covid which delayed the package getting back to Roaman's by their 60 day limit (missing it by 2 days) because of the weekend. This was beyond my control.

I order a Teal colored Woman’s 3 piece suit for my mother to wear at my wedding, they shipped a man’s 7XL red Christmas sweater - only to hear they could charge my card again to send the correct item! I have dispute open with my credit card company and shipping back this wrong item! They better refund my money or Chase bank is coming for them. Customer service skills are lacking and I was told a supervisor would not be available to speak with for over 2 hours. Although I said I would wait the rep would not let me finish speaking and disconnected call.

Horrible company. Horrible customer service. Horrible returns. They do not give credit on return items. Stay away from them. Terrible to do business with. Will have get a lawyer and their phone people rude.

Updated on 03/19/2022: This is a follow up to my original review. Roaman's responded with an automated response. This is my response to that. This is an automated response to this issue. Given the way my situation was handled. I doubt very much you will improve. Reimburse me for the unnecessary fees you charged me and then I will believe you are improving your previous performance.

I ordered jeans in Oct. I needed to return them because they were WAY too big. I didn't get around to returning them until March (my fault) I called to ask about returns & customer service e-mailed me a form to include with the return. So I paid to return them. I called 2 days after mailing to ask if they would refund my return postage as well and I was told they weren't refunding anything!!! It's their policy of 60 days for returns. I understand that but my problem was that when I called to ask about returning my jeans NO ONE informed that I was not getting a refund because if they had I would not have spent more money to send them back!! They were horrible ... I talked to 4 different people and NOTHING. No more purchases from Roaman's. The quality of their clothing is poor and the sizing is very bad as well!!!

The gown was a nice thin material. Upon washing it shrank 4-6” and material got thick. The side seam is terribly messed up and because I washed it they refuse to take it back even though it is defective. Because of the shrinkage the crooked seam became worse. I was offered 10% off for an item I won’t wear. It is more than just uneven, it also didn’t catch in places.

The last 2 times I have ordered from them I have had a problem with their website. It tells me it is not taking my CC info and it never places the order. When I call, they say it never processed. However, when I looked at my account the charges were pending for every try, I made on the website + the phone order in this case 4 times. When you call the customer service team you are unable to get this corrected and their response is.... the charges are pending, and they will drop off in 4 or 5 days. Are you kidding me. So, they are tying up the money in my bank account until they seem fit to take the pending charges off. The Bank is not able to remove them. Only Roaman's can do that. Well good luck finding anyone to help you with that.....YOU WON'T.

Back in November 2021, I ordered a plum long sleeve top and a pair of green pants. I got them but they both were too small so sent them back for a different size but got the same size back again. Third time I called and she said it was past the 60 days so no refund but I could exchange. Today January 25, 2022. I got them back in the mail same size I originally ordered the first time. Talked to customer service and I can neither get credit or a different size so now I have new clothes I can’t wear. I will never order from them again. I have never been treated so poorly and with no compromise whatsoever. They have lost me forever. This is the worst company I have ever dealt with. I hope other people who read these reviews will also consider not ordering from any of the companies. Very pathetic customer service and policies.

I have been a customer for years. My last order is the last straw. Placed the order on 12-31-21 with all items showing in stock and available. Order finally processed today 1-10-22 and all items are now available to ship in May 2022. That’s 5 months.. Called customer service and the very rude unhelpful employee informed me since I am a cardholder I cannot cancel my order. I do understand overselling an item, but 12 items not so much. When and if I do ever receive these items this will be the last time I will be using Roaman's or any of the retailers on their website.

I ordered an item from Roaman's. Had to return it, didn't fit. Stated refund was sent via egift card, never received. Spoke with CS and was told refund will be sent minus the amount for voided egift card. Unacceptable, CS does provide accurate information, pissed customer.

Roamans.com charged me a late fee. To my knowledge l shouldn't have been late, it started suddenly l noticed my monthly bill amount changed and come to find out it was a late fee. Well moving ahead spoke with a customer service rep and we worked out the situation but they're not honoring it, so when my bill came the amount has not changed, situation still the same. I have closed the account long time ago and paying the balance, it's down to 50 bucks but it should be less than that so l can pay it off.

I placed an order in April. They said it shipped May 13, I did not receive it until just before the Fourth of July. Which is after their “60 day“ return window. They return the merchandise back to me, which by the way the quality is horrible. I called customer service and got someone in a foreign country, and all she would say is, "I’m sorry you were not happy. I will note your account." I wish I had read these reviews before I ever shopped with this company.

I ordered something July 30. It shipped Aug 2nd. I did not receive it. I emailed 3 times and only got auto replies. Finally I called. "Mike" tried to tell me that I received it August 2nd. I had to argue to get him to look at it again. He tried to tell me I had the wrong tracking #. I told him I just clicked on track my package on their website. He told me I had to call back in a week. 2 days later my package miraculously was delivered. The next day I finally got an email that they just now got to my email from a month ago! Seriously? I have bought from them for years, but I am done! I have worked cust. services for 30 years.

I ordered from Roaman’s because Covid made shopping hard to do. I thought these shirts were cute and priced reasonably. I should have known better than to order online! I ordered a large, blue shirt. I got a 4XL, white shirt. I haven’t even gotten the other shirt I ordered. I can’t wait to see how off this order is. Then I call customer service and this girl is rattling on so fast about marking the return on the packing slip that I can’t get a word in. There was no packing slip in the order. I really think the point is to send out crap they can’t sell and be so inconvenient that we wash our hands of it so we just let them keep our money. Lesson learned! Never again. Do not purchase anything from them.

I'd never ordered from Roaman's before, but liked a few items of clothing in their catalog, so I ordered. Before I received the first shipment, I ordered another few items of clothing. When I received the first order, the top was marked with the correct size on the bag, but the garment was actually labeled a size smaller. I tried it on and it was the smaller size and didn't fit. I returned it even though there was no return label included.

My mother has ordered a lot of clothes from Roaman's over the years, but never again! She ordered and prepaid for two tops and never received them. She was in the hospital a month and she didn’t tell me about this until at least a month later. I could never get through to talk to anyone. I called several times and waited on hold an hour each time. I finally emailed them, and 4 weeks later finally got a reply saying after 60 days if a missing package isn’t reported they don’t refund money or give credit! So my elderly mom is out her money she paid them and never got her items! Very poor policy and company! Don’t order from them! They obviously only care about money and not customers.

In April I ordered 2 pairs of knit black pants, 1 pair of tan pants and 1 pair of jeans, 2 tops from Roamans. I used my card, paid by phone and was concerned I did not receive a confirmation number by email. The items arrived mid May, I immediately returned the 2 pairs of black pants, the 1 pair of tan pants and the jeans which were not the jeans I ordered. I filled out a return for exchange option on the label, I was able to confirm the package was received in June. I cancelled the exchange and requested my refund. I have spend hours and hours on the phone for customer service, for billings and for a human contact to no avail, they were quick to place my order but no one is available when I call customer service for my problem.

I placed an order on June 5, 2021. Today is July 15th and I still have not received it. I have called numerous times, they did nothing. I contacted the Post Office myself and the package hasn’t entered their system. Roaman's won’t refund my money until after 30 days from shipment. They took my money 6 weeks ago. Their service is terrible. I will no longer purchase anything from Roaman's. Stay away. There are Companies who care about customers out there and this isn’t it!

I have been a long time customer and purchased many items from Roaman's. I recently placed an order on April 17th, 2021. It was finally shipped on May 1st. I did not receive my package until June 4th, 2021. I understand they have a 60 day return policy. It should be from the date the package was received, not from when it was shipped. So, the 34 days it took me to receive the package is a problem with USPS according to Roaman's. I tried on numerous times, by phone and email, to contact the company about my order. I was on hold for an hour, then the recording said to call back later. I called later, again waited 1 hour on hold and got the same message. One of my two emails was answered with a generic message that said I would need to continue to wait, that shipping could be delayed. I was never able to speak with anyone in person. Needless to say, they have lost a long time customer.

1) I placed an order on Roaman's/ Woman Within for several items on April 4, 2021. As of July 10, I’ve received everything except a pair of shoes that were $79.99. Of course, my account was charged for the shoes. I’ve tried calling several customer service numbers many times and I keep getting a recording saying that they’re not available at this time, try back later. The tracking number for FedEx website states that FedEx received the shipping info (for the shoes) on April 6 and will update the tracking info once they receive the shipment. I finally received a response to my third email to customer service, however, the response was that they couldn’t find my account because they only use name, address, and zip code to look up customer accounts.

Any Company doing business under the heading Full Beauty Brands should be avoided totally! Woman Within - Roaman's - Jessica London - Ellos - Swimsuitsforall - Kingsize - Brylane Home! NO Customer Service - Orders can't be traced - Items, if you get them and have to return will never get credited. Had to report them to my credit card company as merchandise that was returned, because it was not delivered when scheduled, was never credited back. After several months they demanded payment for the credit card amount and gave me a credit (less overnight shipping) for the merchandise.

Order 3 shirts on May 8, received 1, other 2 said not shipped, didn't know would take this all, if I did I wouldn't have order them, really liked the 1 I received. Would like to order more items, but that's too long of a waiting period.

Right after I bought a shirt several false charges have been showing up on my credit card. When I check the orders it states my receipt was emailed to "Null" instead of my email on record. Viewing the Details to see what was ordered no items show. When checking the address it only says "US". I have tried contacting Roaman's several times through email and phone. No response. This obvious credit card fraud has been going on for a month and Roaman's appears care So if you buy something from Romans and a small charge shows up on your card, beware. That is the thief seeing if you notice. Then about a month later the bigger charges show up. And Roaman's will not help end this abuse.

I ordered a pair of dress pants from Woman Within. Got them. The quality was cheap but only 20.00 after the discount. Good for work. They only had 2 colors, tried Roaman's to order same pants in another color. It would not let me apply discount or check status of order, it just placed it. I immediately tried to cancel. They wouldn't let me. Said it was shipped. The pants was over 60. I got a notice that it was shipped 4 days later. I never got a confirmation that I even placed the order, but I was charged, after I sent numerous messages to customer service back and forth. Never received pants or checked online it was still being delivered. This has been over 3 months time. I paid my balance so I could close my account. Just don't want any others being cheated.

I ordered the first part of April. When my order didn’t come in a timely manner I called to cancel and was told I couldn’t. I finally got 2 items in late May, a refund for one item that they cancelled. One other item will arrive late July. I tried to cancel it but was told I couldn’t. 4-5 months for delivery is ridiculous. Don’t have sales if you don’t have the merchandise or service. Will never order again no matter how good the prices are.

I placed a order on May 18th, it is now June 21st and I have not received my product. I called them. They had me on hold close to an hour. I get online to track my order and it continue to say "not shipped". Unbelievable and totally unacceptable. I will NEVER order from this company again.

I have made many purchases from FullBeauty who has Roaman's, Women Within, etc... Over the past 3 years I have issues. #1. Even though I am logged into my account when placing orders, when I go to check on my order, I get that there is NO ORDERS. ORDER CAN'T BE FOUND. So, I go to lookup order and it says it cannot be found. I NEVER get any notification when order is shipped, it usually shows up within 3 to 4 weeks. However, every single time only SOME of what I ordered is there. Other items trickle in over the next 6 months or longer. However, they sure will send you an e-mail on occasion saying, "WE ARE SORRY, BUT HERE IS A 40% OFF COUPON". Why in God's name would I place another order with you when I can't even get everything I ordered the last time (or times before that).

I ordered a blouse from Roaman's on 4/17/21 and I was notified on 5/3/21 the item shipped. After several weeks I tracked the Fedex number on the email sent to me. After much frustration on 5/25/21 I emailed the Better Business Bureau with my complaint. My full refund which I requested was placed back on my account on 6/14/21. Hope this helps to everyone dealing with this problem.

I ordered a swimming suit in 6/4/21. On 6/14/21 I received an email that said it had not been shipped out yet. I called to inquire and I was told it would be 14 business day (not counting weekend days) before it would be shipped. The order email had the following shipment information: "Shipping Method: Regular. Will arrive within 7-14 business days, to the contiguous US." It clearly does not say 14 business days till it is shipped. I will was told I would not receive my order until 6/30/21. I leave for vacation on 6/27/21. I paid for shipping... it wasn't free. I don't see myself ordering from a company that has misleading shipping information. I'm very disappointed. If the company can't fill the order in a timely manner they shouldn't take the order or at least be honest about the shipping information. They have my money and I have nothing and by the time it arrives I will be gone and unable to use it on my vacation.

I made a purchase of over $400 worth of clothing on May 15, 2021; it’s June 11, 2021 today and my order still hasn’t been shipped! I’ve called and emailed them numerous times and I just get lied to because they say my order should ship within two to three days and that’s when I can actually get ahold of them! This is the most unprofessional business that I have ever had to deal with! I don’t even know if I will ever get my order so that’s over $400 down the drain! I’ve never been so mad in my life this is ridiculous! Maybe I should have read all these bad reviews before I ordered! I will NEVER order from here again and will let any and everyone know that this business they running is a joke!????

I am beyond frustrated because I ordered two items to take on vacation only because it said 7-10 Business days. I understand there can be delays once an order has shipped, however my order status still says not shipped, yet I was told I couldn’t cancel my order because it’s in process. I don’t believe them because this order was placed on 5/24/21 and said I could expect it within 7 to 10 business days. However here we are June 8th, 2021 and the order hasn’t even shipped yet. My order hasn’t processed through PayPal yet because they’re still waiting for Roaman’s to fulfill the order, so I’m not seeing the reason why this could not be canceled.

Mailed in an order April 24 for a top and jeans. Not processed or mailed until May 19. Jeans were cancelled by them with no reason given. Finally received my package May 24, however it contained a fake fur hat that looks like a dead animal. No top. There was a packing slip showing my items but they weren't there and never received. Can't speak to a live person when you call. Horrible business.

Placed an order with Roaman's on 5/16/2021. It is not June 3 and have not received my merchandise yet. The response I got from this company is that it is taking extra time to ship my order due to cover-19. It's time these companies quit using cover-19 as an excuse. Just get my shipment to me.

I placed an order on 5/11/21, the e-mail said it would be 7-10 days. Well I had ordered a skirt for an 5/30/21 occasion and as of 6/1/21 it still says processing. I have contacted the company by e-mail and no response. I doubt I will ever get my items but I will see what I can do about the money they already took. At the very least the BBB needs to know so others will not order from this company, I know I never will.

Products are generally good but sales tactics are deceptive. Got email for 40$ off order, shopped, met requirements but cart wouldn't give the discount. Got another email- 40% off highest price item, cart took it off lowest price item. Sale price in catalogue would not ring up on website. Feel lied to, repeatedly. No contact option- big waste of my time.

On May 15th I purchased womens clothing on their online website. To date I have NOT received it and it has NOT shipped. I called them and they told me it was being processed. I wanted to cancel and they told me I could not that I would have to wait until the delivery was made and then I could send it back. I told them this is unacceptable and got the corporate phone number of 800-781-9168. The recording said I would get a callback but they never responded.

I placed an order for several items on May 5, 2021. All items were in stock. They have charged my credit card and today when I checked status of order it still has not shipped. They say to allow extra time for delivery but if it hasn't even shipped who knows when I will see it. 20 days to fill an order is way too long. Will not shop this company in the future.

One Stop Plus, Roaman's and the rest of their affiliates work hard to prevent having to give refunds, like choosing the very slowest shipping method. They state that your 60 days return starts the day they ship, only it takes anywhere from a week to 3 weeks for your stuff to arrive, then the same amount of time if you want to return, which can very easily cause you to send back a return and not get a refund because you are out of the return time window...and you won't get your item back either, yes they give your unqualified returns to charity, but this is not what happened today.

I placed an order on April 16th and was told in my confirmation email I would receive it in 7-12 days. About a week later got an email saying there were delays and I would receive more information once my items shipped, and it is now May 18th and I still have heard nothing from them. Tracking claims my items shipped May 4th but upon further inspection it just shows a label was created and the item is awaiting pickup. Same exact issue other reviewers on here are having. I hope they like losing customers because I know I will never shop with them again!!

My order was placed on 4/7/2021. I cannot obtain any further information except that my package is on its way to a USPS facility. It departed Shipping Partner Facility on 5/5/2021 and USPS is Awaiting the Item(s). I received my bill today with a payment due date of 6/2/2021. Am I expected to pay this bill without receiving any merchandize?

I ordered a Cardigan Sweater on 5/11/21. I know how slow they can be, so I paid 25.98 for express shipping. My special event is today, 5/15/21 and no Cardigan. When I placed my order, it said "WILL ARRIVE WITHIN 2 BUSINESS DAYS IF ORDERED BY 3 PM. I ordered it at 1:28. So I call emailed customer service, because the wait time was 30 min. by phone. They wrote me back today 5/15, and said it was mailed on 5/13 and I should receive it by 5/20. So I called today to receive a refund for the express shipping I DID NOT GET! She said she could not do that and that there was no-one about her I could talk to. So why did I pay 25.98, which was more than the Cardigan to get it by today? Why can't I get a refund if it is not here by the time they said it would be? Why do I shop here? Well, never again.

Placed a $175 order on 5/5. Funds were withdrawn immediately from my account, however it is now 5/13 and my order shows that it still has not even been processed. Very disgusted with template response. When I sent a message back that it was not acceptable and when would my order be processed, it was never responded to. If you are having this great of sales that it has put you behind, HIRE MORE STAFF. I won't be ordering from this company again. I obviously will not get the clothes that I ordered by the time that I need them.

I purchased clothes from Roaman’s on April 27. They charged my credit card right away. I called May 12th to see if my order had been shipped and was told my order had not been shipped. I was also told they could not tell me when it would ship. I asked to cancel the order and was told it could not be cancelled since it was “in process”. I will never order from this company again!

Ordered a dress, was given the standard 7-10 days for shipping. They immediately took their payment, then send an email saying shipping will be delayed with no indication if or when it will ship. They refuse to cancel the order and refund my money. So I am out my money and will not have my dress in time for my daughter's wedding! Terrible customer service!!! I have posted this terrible experience everywhere and warned everyone I know to stay far away from this company!!!!

I placed an order on April 11, 2021. I contacted them via chat on the April 25th that my order still hadn't shipped, they had no answers for me. I told them to just cancel my order and I was told they can't do that. They sent me an email saying it was shipped on the 26th. First, tracking said it would be here May 5th, then it was May 8th, now it doesn't give me a day at all. They had no problem taking my money, but here it is May 12th, and I still have not received my order, probably never will!! Delay in shipping is one thing, but this is INSANE and UNACCEPTABLE! I would NEVER recommend them!

I placed an order on April 26th. Two and a half weeks later (May 12th), my order status remains "Not Shipped" with no communication regarding my order beyond the original "thanks for your order" email — but *tons* of spam emails (several daily) about various sales. Why would I even think about buying anything else when they can't even get my original order out the door? It's extremely annoying! (Both the lateness of my order and the incessant spam.)

I Cannot reach them by phone or by e-mail. Either I want my exchange or they need to refund my money. I returned the item with their postage paid label about a month ago. This is extremely frustrating!

Been waiting for 3 different orders for weeks! I called & their Customer service was rude and said sorry delays in shipping. They have said that in 3 emails and 5 phone calls. I was told while in processing they can not refund money. SERIOUSLY FED UP!

I placed an order on April 12th. It said due to covid it would be 10 days before it shipped. I called on the 23rd and it took over an hour to finally speak to a man who was very rude. He said the same thing about the 10 days and I told him it had been over 10 days. He hung up on me. Then on the 27th of April I get an email saying my order had shipped. I checked the tracking number and it showed that a shipping label had been created and they're awaiting the package.

Order was placed 4/17, confirmed and balance taken from my account. As of today, 5/5/21, I am being informed that Customer service has no idea when it is shipping, that they had a large volume of orders in April so they are behind in processing orders. That mgmt has not informed customer service how to respond with any details yet hopefully it may ship this week. This also happened with an order I placed in March and didn't get until April. This is my last order with Roaman's.

I placed an order with Roaman's on 4/20/2021. It is now May 4th and my order has not been shipped. I called and they said it may take 7-15 days to ship the order. That will be tomorrow 5/05/21. They would not cancel the order or give a ship date until it has been 15 days since I placed order. I will call back tomorrow and see what kind of luck I have.

I placed an online order on April 17, 2021. As of today April 30, 2021 it still hasn’t shipped. I called customer service and the automated voice said the wait time to speak to someone was 10 mins. I waited 36 minutes before reaching someone. She said that my order was still processing and that it couldn’t be canceled at this point because it was still processing. When I placed the order my email stated that my order should arrive in 7-12 days. It has now been 18 days and not even shipped yet. They are using the cookie cutter explanation that they are experiencing a higher than normal volume of orders, and using the Covid pandemic to delay sending out orders.

Received the wrong items ordered. I ordered two different pair of shoes. They sent me two of the same pair of shoes. I didn't receive the other pair of shoes but it said I did on the Invoice. They also sent me an ugly floral dress that I didn't order. The shirt I ordered was sent to me a month later and did not fit. I returned everything with a note explaining problems. Have not been resolved or credited to my account. Also cannot get anyone to answer the phone and also no response from customer svc emails. I even contacted BBB. Beware of ordering and customer svc response.

When looking at my catalogue I noticed tee were 3 for $33.00. At the time my daughter did not want any. Then, I got an email stating the tees were 3 for $33.00. I went online to order, but most of the tees my daughter wanted were not included in that price even though they were the same tee.

I placed my order on 4/11/2021. They immediately took the money from my account but still have not processed the order as of 4/25/2021. Do not order from them! I have not been able to reach anyone about my order or refund, if they have no intention of sending me my order! This is infuriating! No other company charges until the items ship. I no longer trust them. Again, DO NOT ORDER ANYTHING FROM THIS COMPANY!

I’ve ordered many times from their sister company Jessica London and never had any problems. For the first time I recently placed an order through Roaman’s and I’m highly dissatisfied, to the point I’m contemplating cancelling my Full Beauty Brand card and not ordering from any of the companies. I placed an order April 6th and their site states ‘It may take 2-4 business days before your package starts moving in the shipping carrier network. Our shipping partners are experiencing historically high volumes and are working as fast as possible to get packages to customers in a timely manner. We appreciate your patience.‘

Placed an order which was delivered to another state. I called customer service, was on hold for 44 minutes and 38 seconds. Finally speak with someone who tells me that I will have to wait 30 days for a credit. If I want credit in 30 days, to call them back. I explained to a supervisor that I was on hold for almost 44 minutes and asked if I would need to hold again in 30 days and was told I probably would. This is not customer service. I should not have to wait for a credit due to their error. Basically, they do not care.

This was my first order from the Roaman's/Catherines conglomerate and it has been a horrible experience. Their customer service is the worst. I was on hold for 2 hours and my call was never answered. No response to my email. I ordered on 3/31 and my order still has not shipped as of 4/13. I was told to allow 7 to 10 days for delivery. Unfortunately, I feel I may have to dispute the charges on my credit card as the only resolution. I will not feel comfortable ordering from them again.

I placed an order on April 4th and it still has not been processed according to their website. This is ridiculous! They made sure they retrieved my money but haven't gotten my order together. No more orders.

I have been on hold for 53 minutes. They claim they are available 24 hrs now. They are experiencing longer than normal wait times. This is ridiculous. If they know their customers will be hold this long, they should schedule additional representatives. I haven't shopped with them for a few years because of their poor customer service. It has gotten worse. A week ago I had to call about a charge that appeared on my account. The woman did not listen to me. While I was explaining to her why I was calling she cut me off and tried to answer.

This review is for all the vendors that are connected with Roaman's for example Womans within, One plus stop, etc... etc... I have ordered a lot of clothes from them and I do like the clothing but as far as the shipping... That is another issue!! It takes you forever to get your packages and of course the excuse is covid delay. I have ordered from Amazon, Walmart and other stores online and within a few days my packages have arrived.

I usually love ordering from this site and have not had an issue until now. I have had ZERO ACTUAL assistance with why my order isn't showing up in my history. It's still pending on my card for over a week. Assuming it hasn't shipped....I am only assuming and asking for answers and so far none. I also have been reaching out for 3 days and called several times waiting on 30 mins and no rep answers. I work in customer service at home and have a high volume customer base and do not have this much delay. Very disappointing.

I have had problems with Roaman’s before but came back after taking a few years off. Their customer service has gotten worse. There is absolutely no courtesy given to the inconvenience they cause to shoppers. I imagine I will wait a month for an order I needed by Easter. So very poor. Buyer Beware! They do not pay their representatives enough to lie for them.

I have gone to order clothing that was advertised with a special eg. buy 1 pair of legging get 2nd for $1.00. I went to order and the first pair that I picked the color was not eligible. The picture said it was. I have also tried to order items that were on sale but my size was not. I had to call customer service to get the correct pricing. Not sure I will use them again.

This is the second time I ordered from the Roaman's conglomerate of online clothing. First experience I recd my order months late in 2019. Of course the clothing was no longer season appropriate by the time I got it. They currently list a shipping time of 7 business days. I took a chance and placed another order Feb 24th 2021. It's now the 24th of March and they've pushed back the shipping date to the end of April. So I may get my items in May. No covid in 2019. Both orders were months late. And what is their response? Gonna give me a coupon to buy more from them. Are you kidding me ? Will buy from a business which fulfills what they promise.

I ordered a bunch of t-shirts different colors that were on sale for $12.99. After I placed my order, I noticed one t-shirt was $22.99! Customer service could only cancel entire order to resolve situation. This is 2021! Update your ordering system and stop deceptive sales methods.

This Roaman's/Full Beauty is a scam. First-year they gave me $200 credit then they snatched it back and reduced my credit line to $100. Mind you my credit score went up and I was never ever late on any payments. I ordered something and returned it and they issued me a store credit without telling me. They never told me this. However, 3 months later I received a bill for $154? For what? If I have a credit how could I have a debit and owe this Comenity Bank $154? Don't ever trust these online scam stores. They ruined my credit.

I have used this company for 5 years and they treat me like dirt. Wash order I place is right at $500.. If they do not have in stock what you ordered..they send any size any color available and want you to pay to return it for their mistakes.. Happens 3 times now. CRAP COMPANY!

Roaman's sales are a scam. They had a sale recently, 3 items for $30. I didn't need clothing, but I couldn't resist that great of a deal. I ordered 3 of the items on the sale page. Roaman's only ordered one item and charged me full price for it. As soon as I got a notification that my order had shipped, I realized their mistake and politely asked them to send me all 3 items that I had ordered at the sale price. They refused and just apologized for the problem I encountered. I told them I was extremely disappointed in their poor customer service and refusal to honor their advertised sale. They said they would send my feedback to the appropriate department. I believe that department is called FILE 13, aka the trash folder. As soon as the shirt arrives, I will be sending it back to them immediately for a refund. I want to warn all of their customers that you cannot trust Roaman's to honor sale prices. THEY ARE SCAMMERS! BEWARE!

Ordered while traveling at the beginning of Nov. Tried to cancel orders Dec 31 and was told I bc they were shipping that day or next day. Left this address Jan 7. Jan 12 got email stating they were now being shipped, 12 DAYS LATER. Called to complain again Jan 25 and was told they were both just delivered to the place where I had stayed for 2 months before moving on to new location. I now have over $50 in charges for merchandise I will never see. Was treated very rudely and was told I was out of luck! Never again will I order from this company!

I purchased an item and returned it November 13th. December 9th I started inquiring about my refund. They said they received my return on 12/1/2020. Even after that it has been over a months worth of emails back and forth asking what I returned. I sent the screenshots and the confirmation number for the return and they still asked which items I returned. Then on 1/5 they said they were issuing the refund that day. 8 days later I asked where my refund was because it still was not showing in my account. They responded and said it was issued as a gift card and gave me that information. I didnt ask for a gift card. They said they can credit it back to my original form of payment minus a $9.99 return fee. I agreed to that and now it's more waiting. DO NOT BUY FROM THIS COMPANY!!! I would have taken the gift card if their customer service was better but this isnt worth the hassle!

I am satisfied with this response. Thank you for issuing my refund.

I bought a pair of PJs 12/9/2020. Delivered around Christmas. Worn and washed following washing instructions twice. After 2nd wash the entire side seam of the bottoms opened up and came undone. Called CUSTOMER service for a replacement. They said the warranty doesn't cover it if it's washed. But it fell apart after TWO WASHES. Are they saying their clothes are cheaply made and shouldn't last more than 1 wash? I escalated to Veronica in my call. She also denied my request. Asked to escalate again. She said Daniel would call me back. Of course he never did. So I have poorly made PJs and was lied to by customer service, I want a refund or exchange.

Do not buy from them if you ever want to receive your items. Ordered on 11/27/2020. Never received package, told it was the shipper. Have no issues with anyone else. Have to wait 30 days for anyone to help you. Call back on the 29th, nope sorry. Call back on the 30th. Nope. Call back on the 31st. Nope, "Call back on 1/5/21 maybe we will be able to help you then." I guess I will never see the boots or my monies ever again.

Return an item and you have to pay return shipping for a refund or you could return for credit and not have to pay the return shipping. I chose a refund. I was charged the shipping for the return as I anticipated (it was almost $10) but instead of a refund I was given a gift card! Do not buy from this company because you get ripped off if you have to make a return!!!

After creating an account and placing an order, Roaman's sent me 23 marketing emails in 15 days, I had to unsubscribe. Tracking info for my order showed it was sent via FedEx and provided a tracking number. Tracked on Fedex and they did not have anything from Roaman's. I called and talked to customer service who said I had to wait until after Christmas and if it hadn't arrived, then I could get my money back. THEY SENT IT USPS!!! It showed up yesterday. I'm glad it's here but I am not buying stuff from someone who can't provide accurate tracking info or allow a new customer to complete one transaction before spamming their inbox.

Do not order from this company unless you want to wait a month for your order. Ordered on 11/28. As of 12/10 I have received nothing and tracking shows it's been sitting somewhere for days. Customer service blames it on their "shipping partner" but that's odd because I have no problem receiving orders from any other company. Very disappointed I will never order from them again. I should have read these other reviews first as it seems this is nothing new with this company.

I ordered from Roaman's on October 7.. Their tracking showed it was shipped via FedEx. It was scheduled for delivery by October 22. FedEx says there has been no update since the initial pickup, that the package is lost and Roamans should file a claim. Roamans says they dont file claims and I should request a refund but I cannot do it until after 20 days, so I called again today. Now they say that 20 days doesnt include weekends. So I have to call back again after tomorrow.. It can then still take another 3 to 5 business days to process the refund. They have had my 73 dollars for a month. This is the least responsive company I have ever dealt with. I suspect they do this to collect interest on our money... 73 bucks isnt much but if they do this to a couple hundred people at a time it can add up.

I Ordered a poncho online. I got an email With an order number thanking me for the order. I returned The item a week later because it was too large and asked for an exchange. After 2 weeks I called to ascertain the status. The automated response machine asked for a confirmation number which I never got or the number in the yellow box on the catalog which I never had because I ordered on line. It’s too bad this company doesn’t know that and incorporate a correct response when responding to these requests. Then I was told they issued a credit for me to buy something else. They never told me that. I asked that they refund my money. They need to do a better job of communicating and stop using elementary school children to run their business. I’ll never deal with them again.

So angry! I returned about $100 worth of items 2 months ago, within the 60 day return window. Tracking says they are STILL not there and I never received refund, so I called to inquire. Apparently the return window is supposed to INCLUDE the time it takes to ship back and process (they estimate 3 weeks). Keep in mind that most orders take 2-3 weeks to arrive. So right there you are 6 weeks into an 8 week return window. When my package was received after that 60 day timeframe, they considered it a final sale, rejected it, and didn't track where it went or inform me that happened. I NEVER received that package back with my things and am now out that money.

This was my second order with the Roaman's company. My first order was for $75 and took 5 to 6 weeks to receive. I was not surprised because of Covid and it was stated there would be a delay. My second order for $181 took 6 to 8 weeks and after shipping notification and waiting 2 weeks I still had no merchandise. I notified customer service that I hadn't received my order. They answered my email the next day said they would investigate and get back. They then informed me that they cancelled my order and refunded my order. I was devastated, I had searched the catalog and chosen very careful everything I needed to get through the school year. I asked why they couldn't just re send my items and they said they couldn't and I should go shopping again. I had ordered during a good sale and my items are not on sale anymore. So disappointed and not sure I can wait months for my items or trust them.

I wear an 11 wide and it is very hard for me to find shoes. I shop Roaman's because I can find attractive shoes in my size, at a reasonable price.

I am being charged for items that were returned or never received. In total I ordered six items back in June or July. There were three items that I returned on September 11th. I should have received a full credit. The fourth item was canceled and never received by me in which I have a copy of the postcard they sent me telling me that my bill does not reflect any of these things so with all those things being returned and canceled I should only be billed for two item that total no more than $16-$28 but my bill is $117. This is ridiculous. In total I have probably called this company five times and I can't hear the customer service agent or they can't hear me. They keep transferring me or blatantly hanging up on me. I've even tried to email them. This has not been resolved. I am at my wit's end with them. This is horrible. They really need to get it together!!!!

I purchased 4 items back in August. One tunic blouse specifically, looked very special online and in the magazine- perfect for my event coming up in a few weeks. I placed the order and received my clothing items. To my dismay, not one item flattered me. Even worse, my special blouse was NOT as advertised. I called Roaman's immediately, and the customer service gentleman helped me. He was wonderful. I believe his name was Mark. We were unsure if the blouse I received was a fluke or if all the blouses were falsely advertised. (I wear all black w/ very little color. The blouse advertised had gray/silver beading which I could abide by. However, the blouse received had pink's and purples and reds. Too much color for my taste.)

They claim my order was delivered, but it wasn't. In order to even begin to address my issue, I have to wait for an affidavit and file a police report. In the meantime, I have to pay on their credit card for no merchandise!!!

The order actually arrived this evening. This begs the question... Why was tracking info never updated on the Roaman's site? Why did the delivery date keep changing? Just too weird overall. Not sure if I'll be buying again.

I ordered items on Roaman's and at the same time opened a new account in the middle of August. The items took over 4 weeks to arrive but billing started immediately which was never sent out. I returned two items from that order which prior to ordering I had reviewed return policy. It appeared to be easy and fair. I used the same packaging and the return mail label provided with order. In September I received my first billing invoice and saw first that there was a 30.00 LATE CHARGE fee for items that I had just received!! Also there was no credit for returned items. I tried calling Roaman's but there was no answer, no answering machine or service nothing. So I searched Roaman's website and finally found an email contact which I immediately notified of the problems. Nothing!! I got a reply that said allow 3 weeks for return items to be credited (there was nothing in their return item policy regarding 3 week wait). I sent in a payment on account.

I returned $160 worth of clothes and requested a refund onto my original form of payment (credit card). After not receiving my refund, and then contacting them, they tell me they issued a gift card instead. That’s robbery!! I never asked for this gift card and I asked for a refund.

I order some pajama bottoms and got one pair in the mail and it was too large, I returned it and in between that I received my 2nd pair and it was the same size as the previous one so I never opened it and just returned it also. Here I am being charge $49.72 and they won't take it off saying it was a late charge. MY god we are going thru a pandemic and I don't know if I was late returning it but I am usually pretty good if I do return an item which is very rare. Why are they charging me money when I've returned their product. I am very disappointed in them, I've done business with them for years and this is what I get.

My credit was destroyed. I returned all items within a timely manner, and I received an email verifying it. The credit department still placed a non-payment on my report. I was told by several supervisors that they couldn’t remove it.

I spend $48.99. The clothes appears damaged and used, the bra I ordered have stains. I contact Customer Service. The sale is final, It does not mean you must accept damaged items. This mistake was not my fault in the first place. Take my money, I don't have anything. Next step is to inform the BBB. I am so sick and tired of scam artists.

I ordered two items from Roaman's, paying an extra $10 for express shipping, on top of the $10 I was already paying. When I went to their page to track my package I saw a disclaimer that items may not arrive in time because of covid. Why did they take my money if they're not guaranteeing the delivery date? I called customer service and they stated that a disclaimer was all over their website. That was a lie. When you are checking out, you hit the continue button to proceed to payment. What you don't realize is that below that continue button, near the bottom of the page, is the disclaimer. This is dirty business. I will never order from them again. I'm hoping my package will arrive on time, but I doubt it. Let the buyer beware!

I returned $116 of merch to them. I returned within 60 day policy. They are saying they didn’t receive it in time. I disputed this, gave up, asked why they haven’t sent items back. The rep said it’s they donated my purchases to charity! They say they are not responsible for it!

Order confirmation received on 4/22/20, advising "backorder status" and an expected shipping date of 7/1/20. Order never received and never received any additional update from Roaman's. As of 7/15/20, the order status on their site still states "backorder", however the jacket remains available for purchase. Really? Won't be ordering anything from Roaman's, again.

I placed my order 2 weeks ago, received it yesterday. I live in NC and the merchandise was for someone in Texas. Obviously the label was put on the wrong package. I spoke with customer service, they told me to return the wrong merchandise and I would get a refund, then I had to reorder my merchandise again. When she asked me if I would like express delivery I said great! But then she tells me it's an addi 9.99. Why would I have to pay for something that was not my fault?? Now I have to wait 2 more weeks for something I ordered 2 weeks ago. Hopefully it will be right this time. Very disappointed

I purchased several items in February 2020 costing more than $100.00. The items were too small and therefore, utilizing Roamans' return shipping label, etc... I returned the items for an exchange. I took a photo of the tracking information. I have contacted Roaman's several times about receipt of the package and exchange of the items.

I've had trouble with this company before and because they are in many ways the only game in town for larger sizes, they don't work very hard to or feel they need to work hard to keep their customers happy. I live in Brooklyn and made a purchase that was shipped at the end of April. After 100 days, our quarantine was lifted at the end of June. Today is 7/4 and I called them to ask them to extend their 60 day return policy since I have only been free to go outside for anything but essential trips for two weeks. I was told simply that it didn't matter and there would be no exception to their rules. We suffered 30,000 deaths in 100 days. I have to say that I'm just shocked by their response.

Ordered from 4 others stores on the same day. Have received merchandise from all other stores and Roaman’s still hasn’t shipped. Tried to cancel order, online communication constantly unavailable. Waited more than 40 when I called and was told that I couldn’t cancel order even though he was unsure when it would ship. Was also charged more for two items then advertised on website and catalog. Will not have any of the items in time for the trip I am taking.

I placed an order on 6/3. I got a notice that it shipped and my card was charged 6/9. The tracking said awaiting FedEx pickup for the first few days and now it says awaiting USPS pickup. This has been going on for 8 days now. Has my package shipped or not??? Chat is not helpful and I got no response to my email inquiry. I don't have time to sit on hold. I WANT MY ORDER!!

I have been trying for 2 days to contact Roman's via telephone. After 25 plus minutes on hold I finally gave up talking to someone. Then I emailed them twice. Still waiting for a response. No form to return enclosed with my item.

I placed my order June 2 and was told most orders are received in 7-12 days. I contacted them via chat and was told they have no way of knowing when my order will ship, and no way to cancel my order while it’s processing :(. I have a feeling I have been duped. I would not recommend this company! I should have read the reviews first. P.S. Maybe Corrine can fix this for me. Lol.

On June 1st, I made my first purchase online with Roamans.com. I received my Email confirmation and was happy how easily and quickly it all went through. I decided to purchase some more clothing and shoes about an hour and half after my first Order. This is where things go from bad to worse. My email confirmation came in and after reviewing it I noticed they had changed the shipping address to the billing address so I called them and asked if they could change the address back to the shipping address because they used my billing address and they are two different addresses. The answer was a definite NO. Their reason was because it wasn't in process yet and that I should call back tomorrow before 2pm. Ok....So I called back the following day before 2pm and once again I was told they could not change anything on the order because it was not being processed yet. So I asked them to cancel the order.

I hadn't purchased from this company in a while. I really don't know why I bother because I usually end up returning the items for size or quality. I placed an order during the pandemic. Got it pretty quickly. Didn't like the fit and quality so I returned the bras I ordered. I received an email saying they received my order back, but should take about a week to process and another week to see my refund back on my card. But my payment is now due? But ok, I will pay it. In the meantime, I ordered a dress back on May 21st. I called customer service today and asked where is my order? Their website shows no tracking except that I made a purchase. After spending 20 minutes on hold, woman told me it was shipped on May 29th and gave me a FedEx tracking #. I got off the phone and tried to track my package. Nothing. No match on tracking #. So I call back, wait another 30 minutes on hold. Explain situation.

I place a large order on May 24. On May 31, my order status remained "Not Shipped." I emailed Customer Service for an update and received a response of basically "We have no way of knowing when your order will be shipped, nor can we even guess, nor do we really care." I was so excited to have some new things to wear but am now only disappointed and frustrated. The ONE STAR that I am forced to give in order to leave this review was earned by the fact they even replied to my email at all.

I understand social distancing but ok every time I check on this order it’s delayed again and again! I ordered on the 20th and today is the 30th, and now it’s gonna be another week! It’s still not send to UPS!! Bad business! No emails from you to update me! Nothing! I’m paying for shipping!! I will not use you again! There are other sites that handle their shipping much more efficiently! CG!!

Placed an order on 5/15/2020 and I still have not received the shipment. Disappointed the bra I ordered is backorder. Seems to be the norm for Roaman's. Roaman's has my money, but I don't have their product. Very disappointed, because I didn't spend the $40 to get an expedited shipment they just took their sweet old time filling my order. I will be removing myself from their email subscription and throwing the catalogs away. It will be a long time before I order from them again. My hard-earned money can go to their competitors.

I placed an order on Roamans.com on May 3. Understanding that, due to the pandemic, things might be delayed, I knew my standard shipping might be more like 7-10 days rather than 5-7. However, I've never received any emails about shipping, nothing about any issues with the order, etc.. I had to always go online to login and see my order history.

I ordered a dress but had to return it because it just didn't fit right. I could not use their return label because the print on it was very light and could not make out the numbers or letters so I used the return address on the back of their invoice and PAID for the return myself. I mailed it back through the postal service and I have a receipt showing the address where it was mailed. Roaman's confirmed receiving it back but would not reimburse me the postage, they deducted it from my credit refund. SO I END OF PAYING TWICE FOR S&H. WHAT A RIP OFF! So any one should not buy from this company. They do not care about their customers. THEY SHOULD NOT BE IN BUSINESS!!!!

The customer service is AWFUL!! Today I receive items I was deceived on bo/go I guess had to be 50. My items were 49.99. It would not apply! Now today I get a heartfelt letter from Julie Brand Manager. "We know times are different right now and while we’re still facing some uncertainty, our commitment to our invaluable customers hasn’t changed. We’re dedicated to bringing you fashionable styles you love with the service you appreciate. Because taking some “me-time” is important, we wanted to make it easy for you to treat yourself to something special. We’re giving you this exclusive offer of 50% off your order*—including clearance." I received my items today. I gave them a second chance and asked them to apply the coupon the "may50" to my account. And I would keep the items. "oh I am sorry. We can't do that". "So you want me to return the items and I could rebuy them and get them half off." Yep that's what he said!! WHAT POOR CUSTOMER SERVICE!!!!

Bought 3 piece outfit for my sister. They shipped only 2 of the 3 pieces. Called customer service to request they ship the missing duster. They refuse to do this. Instead, I have to package the items and return to them during a pandemic. Only then, will they re-issue the 2 items I already have and the missing duster. Where is their common sense?

I placed and order with Roaman's. I received a confirmation that my order had shipped. I received an email stating it had been delivered on 4/26/2020. That's a Sunday. Will be disputing with my bank. No order was received. No help from customer service. Very disappointed.