123inkjets Reviews

Great pricing and quick shipment! Will buy this product again!

Delivered sooner than promised, price is very good especially since no longer offered by printer vendor. I noticed the page offered a 20% discount on items after I just purchased at 18% discount. I could have saved money by choosing more wisely by purchasing a package of cartridges rather than individual cartridges.

Order arrived with what I ordered. I took about 1 week to get, but I had plenty of old stock on hand. One time I had to go to a big box store to get ink and it was expensive.

I don’t order from 123inkjets very often, but every time I do order ink from them, it always gets to my home in a very short time. Everything works well on my printers and I have never had an issue with anything they have sent me.

On 13th February I ordered printer inks for two machines and paid the total of $202.30 including GST online then a work in progress message re processing my order.. I am a past customer. Order No ** receipt received, and a ewaypayments receipt was received. On 2nd March I contacted as my package hadn't arrived and I was departing from home for 8 days on 3rd March but had a resident during my absence. On 11th March I found the order package hadn't arrived so messaged 123inkjets online. The advised order shipped on 13th February & that tracking details was emailed on 16th February, these were not received. The package was then left at the Glasshouse Mountains Post Office but no advice found about this.

I had an issue and called them. I was told they would ship out replacements right away as I let them know that I was out of ink because I trusted their product would work. A week later still no ink. I was told 3-5 business days which would be today. I was told it shipped on the 10th which is not right away and they do not start counting until it ships. I asked to speak to a manager and was told the manager gave them an answer and would not speak to me. Even though I continued to ask the rep would not connect me to a manager. This company lost my trust. Buy somewhere else. You will Thank me.

Don’t buy from them. Very crappy company. I just ordered ink from them. They mislabeled their product saying that it’ll be compatible with my printer. Sticker outside the cartridge even list my printer model. When I installed, it says incompatible. I had to call customer service to request a return via phone. No option to just do it online. I was on the phone for 20 minutes for them to tell me they will not allow the return since it did not list my printer model on their website, but it did on the product. They took no responsibility in mislabeling their product and misinforming the consumers. Horrible company and terrible customer service to say the least.!

I ordered new replacement ink cartridges for my HP 8600 but only needed to replace the Cyan. I inserted the cartridge, message appeared that said to use regular cartridges and not the ones for setup. After troubleshooting, I called HP. We did a factory reset to bypass this message. It did not work. Called 123Inkjets, they would get back with me on refund. They would offer no refund. Cost was $116. No effort to resolve the issue. I now have cartridges I cannot use and had to purchase a new printer plus new ink cartridges ($500) that will work.

They sent the wrong product then refused to admit it was not the same item our agency has purchased several times in the past. Tried to get me to open all the toners "to check" then tell me open items are not eligible for returns. Refused to refund items initially and then refused to pay for return shipping costs. Terrible customer services, will never use this company again.

Would love to give zero ... So I needed to do some club printing, falling back to some ink I bought at their place. Guess what, the first cartridge did not work, and I might have blown my printer. It's kinda cynical to have a label of "do not update your firmware" on these ** cartridges. I will never get close to their company again. And others, beware: it might cost you more than you pay for, and I mean not only the price of the cartridges.