3.4/5 (34 reviews)

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Overall Rating3.4 out of 5
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About 123inkjets

123Inkjets is a website dedicated to selling printer ink and toner at discount prices. It has products for brands like HP, Canon, Epson, Brother, Lexmark, Dell and Samsung. Customers can shop by printer brand, family and model to find compatible ink and toner.

123inkjets Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer Verified Buyer
Original review: Feb. 27, 2023

I bought brother ink cartridges for my brother printer, 2 of the cartridges the clips were broken so they won't click in place. I went back and forth with emails. They wanted me to take a pic then a video then to make sure of the model number of the cartridges. I knew they doing this not to take care of the problem. On top of that the black ink cartridge won't work so I can print color but not black and white, I performed cleaning on the machine. I rubbed it with some rubbing alcohol, nothing will work, I won't be buying from this website anymore.

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Verified Reviewer
Original review: Feb. 24, 2023

I was sent a defective ink cartridge and contacted them to get a refund. I sent the item back at my own expense. They received it and I was told my refund would take 7-15 business days. To keep this short, after 17 business days I emailed them with no response. After 20 business days I called them and they said I would get my money back in a few business days. Well, about 10 business days later waited online for an hour and after talking to someone who hadn't a clue I decided to file a case with Paypal. I got my money back and am done with 123injet. They'll take your money but don't expect to get it back anytime soon.

2 people found this review helpful

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    Verified Reviewer Verified Buyer
    Original review: Feb. 8, 2023

    I ordered ink 10 weeks ago and it still hasn't arrived when it said it would only take 1-4 days! I reached out to customer service over email, chat and the phone multiple times and I keep getting the same answer: to wait 1-3 business days for an update, but more than 3 days pass and nothing happens. They never offered me a refund or anything for the stress this has caused, and this has impacted my small business as I need the ink to print labels and I believed them that they were going to send it. Save yourself the trouble and order your ink elsewhere, the cheaper price isn't worth the hassle and uncertainty that you will even receive your ink (or that the ink will work).

    I finally insisted on a refund after 2 months (because the ink is clearly never coming as it's now been 10 weeks since ordering) and they said I would be refunded in 4-5 days but that was 2 weeks ago and still no refund (true to their pattern of giving a time frame they have no intention of upholding). I've never experienced such utter incompetence from a company, and they completely took advantage of my patience with them and strung me along like they were actually going to fix this, wasting so much of my time.

    3 people found this review helpful
    Verified Reviewer
    Original review: Feb. 7, 2023

    Don't purchase from this site. Use to be a good dealer to buy ink but that apparently has changed. I ordered 3 ink cartridges back in Jan 17th, 2023 and a week later only received 1 of three. I paid for 3! I've contacted customer support through their website twice and have not been contacted back, nor have I received the missing cartridges. It seems that they can't fulfill their orders and obviously don't care about their customers.

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    Verified Reviewer
    Original review: Feb. 28, 2022

    I ordered a set of cartridges for my Canon Printer. 245XL and 246XL. They sent me the regular 245 and 246 instead of the extra-large I paid for. They said an adaptor of some sort was included which would allow the cartridge to fit in the printer, of course, this little gadget was not included, so I called them. I was accused of lying and asked to send photos of the content of the box and was made to jump through a series of hoops before I was told that they could only extend a 20% discount to purchase a new set of cartridges... ARE YOU KIDDING ME! Save yourself some money and some aggravation.

    7 people found this review helpful
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    Verified Reviewer
    Original review: March 3, 2021

    I bought 2 sets of ink pods back on January 8th. One set of 2 color and one set of 3 black for less than $100. I get them the 10th of January and used one black. After less than a month of use it was time to change. So, I opened another black and no ink. I gently cleaned the head and the cartridge and no ink was coming out. So, I put it back in and did a clean and still nothing. Try to print about 10 sheets and still nothing. So, I set it aside and opened the last pod. Same thing. No ink and repeated the same process as the last one. So, I contacted the company around the first week of February to let them know that the pods do not work. They sent me a business prepaid label and I sent it out the next day. I called them last week and they said they still have not received them. So, I said, "Are you serious, it's been 2 wks since I have sent them back." They said give it a couple more days. So now I am out $100 and black ink!

    13 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 23, 2019

    This company doesn't offer brand name products. So we tried it first. It leaked all over inside our printer. We called customer service asking for a full refund and pay for our damaged printer. This what they said "Mail back the defective inks and we will issue a full refund". I said what about my damaged printer? They hung up on me. I called several several asking to speak to a supervisor. Guess what happened again. They hung up on me. Stay far away from this company.

    26 people found this review helpful
    Verified Reviewer
    Original review: July 31, 2019

    We have never had a problem with anything from this company. The toner cartridges have always worked well. The one time there was a problem with one of them, they immediately shipped a replacement and the replacement worked perfectly. We have always gotten the number of pages advertised for the cartridges and sometimes quite a bit more.

    7 people found this review helpful
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    Verified Reviewer
    Original review: July 19, 2019

    I have purchased ink from the company before and have not had any problems. This time was different. When I got the ink and removed the tape on it the ink shot out all over my hands and shirt. Because I have never had any problems with this company I did not realize how bad their customer service was. I contacted them several times and never received any response from them. I will NEVER order from them again. Buyer beware!!!

    28 people found this review helpful
    Verified Reviewer
    Original review: Feb. 28, 2019

    I have purchased from them for several years. However my latest experience has determined that I never will again! Their website was fouled up and after much effort I finally was able to put in an order based upon my last order for the same previously ordered cartridges. They sent carts that looked the same, but when I tried to insert one my printer alerted me that it was a slightly different series and would not work.

    I called the 123inkjets helpline and ELIA refused to help me out with the return. She stated I could not get a refund for the one "opened" cartridge and I could return the two others for a refund, but only at MY cost. And she refused to even send me a return label to put on the envelope! Obviously not worth the cost and hassle. Like I said, I have used them before and the quality and CSR used to be decent if not great. Maybe they have sold out to a different firm? All I know is the service has gone way downhill and I will never use them again!

    18 people found this review helpful
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