ProFlowers Reviews

I usually do not write reviews. This time people should know. I ordered from ProFlowers 5 days before Valentine's day. They arrived a day earlier. I paid for on time delivery. When my wife opened the box the petals and leaves started to fall off her roses. I was embarrassed to say the least. Now on 2/15/18 they're dead. I emailed my complaint to the company and I still did not get a response. I do not have the time to spend an hour the phone with customer service.

I ordered 4 bouquets of one dozen long stem roses to be delivered to four of my friends on Valentine's day. I placed my order on 2/1 -- two weeks prior to delivery. On 2/14 (the delivery date) I kept logging in to my account to see if there was any notification of delivery. There was none, just my order number, what I ordered, and the date scheduled for delivery. The flowers were supposed to arrive by 5:00 pm. I finally called at 4:15 pm to check on the order status. I was told there was an error processing the order and they would not be delivered. I was not offered any compensation even when I asked for it -- just told I would get a refund and I could re-order for another day. Worst experience and terrible customer service. They couldn't care less.

I decided to give this company my Valentine's Day business for the first time. I ordered a dozen roses with candy from them online 2 days before the delivery date. Their website is misleading about the total cost until you have confirmed your payment, then they tell you about additional "handling" charges. They offer "guaranteed delivery" by noon for an additional price as well. Why would I pay an extra $13 or so dollars for a guaranteed morning delivery to a business address that is routinely visited by the FedEx guy (daily) at 9am? Here's why, if you dont pay that extra money, the FedEx guy will make the usual deliveries/pickups at 9am and then return with your flowers at the "end of the day".

I ordered flowers midday, February 8th! to be delivered to my girlfriend on Valentine's Day, February 14th. They NEVER deliver the flowers. They never notified me that the flowers would not be delivered until 5 PM on February 14th when I called into the customer service 800 line. They initiated the shipping with FedEx on February 14 even though I ordered them a week prior. This is the second time ProFlowers.com has completely failed at what it's supposed to do - deliver flowers. Easy... right? Not for ProFlowers.com.

Valentines Day ruined. Ordered flowers and even paid extra to be delivered early. They never arrived because they garbled up my home address with my wife's work address. So I had the delivery address changed and was promised they would arrive the 15th. Still no sign of them. Very poor company. I will not do business with them again and from the other reviews I should have checked their reviews 1st as this seems to be a common occurrence with them.

Not only did my wife receive the flowers late but they were not even close to being "100 Blooms" as advertised with carnations that were brown and dying (see attached photo) but the personal greeting was even written upside down in the card. I will not only discontinue using ProFlowers but I will ensure that everyone else is made aware of my experience as well.

My husband ordered flowers two days ahead of time. He was told flowers would arrive by noon to my place of work on Valentine's Day!!! There was a plane delay at 11:10 am 02/14/2018. Delivery was stuck at UPS ALL DAY!!! I called ProFlowers to complain. The representative tells me she can send me a coupon that's good for one year. Then she says the only option I would have is to request refund which will take 7-10 business days or I can just wait on a coupon! Which meant ProFlowers would keep the $116.00 my husband paid and in return we would receive a 20% off coupon good for a year! The next option she gave me was that ProFlowers could send me another arrangement (one of their choosing) within 2-3 days but of course I wouldn't receive my money back.

I received a dozen red roses yesterday along with a box of chocolate covered strawberries from my boyfriend. This was his first time using ProFlowers and has always used our local florist to send me flowers in the past. The roses arrived looking half dead. There was a note that said to cut at least an inch off the stem, place in vase with room temperature water and flower food and to give them 8-12 hours to "perk up". Well, I did that and they didn't perk up, in fact, they look even worse today than yesterday (if that's even possible). He feels horrible and he feels like he ruined my Valentine's Day by getting me the ugliest flowers in my entire office and although he didn't ruin my day because it’s the thought that counts, they are by far the ugliest flowers in the entire office! This was our first Valentine's Day as new parents to our son and he wanted to make it extra special for me and ProFlowers ruined that for him.

I ordered flowers (supposed to be all blooms) to be delivered on Valentines Day. They were delivered on time, however they looked terrible. Completely wilted, and already dead the next morning. I also completed a card to be delivered with them, which was nowhere to be found. The receiver had no clue who these terrible looking flowers were from. I called customer service, who offered to send more flowers, but agreed to a full refund instead. Horribly disappointed, and will never purchase from this company again.

I purchased 2 dozen roses in a large vase for Valentine's Day and my recipient only received a dozen roses in a tiny vase. Repeated efforts to get customer service were unsuccessful despite waiting the exceedingly long wait times for service. I send flowers for many occasions during a year. This is the first time I used Unprofessional "ProFlowers" and will be the last time.

I ordered flowers for my wife for Valentine's Day this year from ProFlowers. This was my first time using Proflowers. The flowers were to be delivered on Valentine's Day. The flowers were being shipped to my home via FedEx, using FedEx standard overnight service. The flowers did not arrive on Valentine's Day for my wife. I called the customer service number for ProFlowers to investigate, and the call center experience just added insult to injury. I have never experienced anything like the call center phone call. It was bad enough to cause me to write my first review ever. The man I spoke with could barely say hello, it sounded like he was standing in the middle of a huge party with people yelling all around him, and he could barely speak English. I had to read him my order number 4 times, slowly and loudly in order for him to finally get it right because of the noise in the call center.

There was no free vase. There were no food packets. There were brown petals on the blooms. Today is Valentine's Day and the petals are falling off. I am very disappointed. I could have done much better at a local grocery store.

The flowers were not delivered and they were coming from Federal Express probably ruined. I paid almost $70.00 and ordered two days in advance. Why ask for your number and not call. Ruined Valentines.

Ordered a dozen roses, including strawberries and cake truffles. Shipment was missing strawberries. Roses in horrible shape. In fact, one rose stem was broken in half, most roses had yellow spots and petals were turning black. Leaves were dried out. See attached photos. There's no way these roses are lasting 7 days per their guarantee. I'm never ordering from this company again! I called them and they stated I could have the order sent out again (hahaha--no way!). I just checked my email and saw they issued a refund. Unfortunately, day ruined.

My husband sent me flowers and they were dead candy old. I want new flowers and new candy and I will not receive it today when he ordered it a long time ago. I will tell Facebook how bad you all are! I do not want this to be a charge and I want the best you have in candy and flowers. This was our 35th Valentines so please make this right some way!!!

My flowers received and it looks like someone took them off a grave site 4 months ago and shoved them into a cheap box. All ProFlowers said was, "Ooops we will send a replacement, sorry. We can upgrade you for the crap we sent". How anyone could shove this in a flower box is beyond me, never Again with this company.

Don't use ProFlowers! I ordered almost a month in advance as the first time I used ProFlowers I had to pay extra to get delivered on the correct date. I ordered White Orchids for my girlfriend and when they showed up they were purple! Her least favorite color! After I heard this I contacted customer support and I got an automated email with improper grammar indicating the White Orchids were replaced with purple as the white orchids did not meet their quality standards. This should have been communicated ahead of time but they refused to send me the proper flowers or a refund! Never again.

Order dozen roses and chocolates for my wife for Valentine Day. The flowers which we received are stale. They are not fresh as they promise and as we got earlier. They have charged you so much money for the very unfresh, stale flowers. Very very very dissatisfied as embarrassed of sending bad flowers to wife on Valentine. Never expected this kind of service from ProFlowers.

I have never wrote a review but these ** are worth it... I paid extra $$$ for my order to delivered on Valentines Day before 12 pm... Uh my girlfriend didn't receive **. I wanted it delivered by 12 pm because she gets off at that time... So when I never received an email saying my order was sent by 11:45 I asked her if she received anything... The answer was no. She stayed until 12:30 still nothing. Sooo pretty much I killed the surprise because I had to tell her and wasted her and my time... Ima call later to get a full refund. If they try and give me the runaround Ima do everything I can to ** the business up. False advertising company... ** ProFlowers on my mama!!! If I ever see one of these ProFlowers ** it's a wrap. Waste of time and $$$... ** Hoeflowers!!!

My husband got these roses for Valentines Day, which arrived yesterday. I was so excited to open them, but the roses were brown and wilted. The bouquet looked nothing like the pictures on their website. I have noticed a lot of people complaining about similar issues, so I don't know why this company is still in business. I honestly don't even want to give them one star. I feel like this is a total scam! I feel sorry for people that buy them for their loved ones as they may not receive the flowers nor get the nice quality bouquet that they deserve.

So I order flowers for my wife on most occasions, and my daughter once in a while. This was my first time using ProFlowers, I've used several other online flower deliver companies in the past without issue. I placed an order for my daughter to receive Valentine's Day flowers delivered to her at elementary school. I even paid an extra 15.99 to have them delivered before noon. Instead, they delivered it to the school district office, in the next city over (which shares a school district). Great, surprise ruined, and now I get to go drive to the next town and get these flowers. Thankfully I was even able to get them... I immediately call, and they just want to ship me out new flowers tomorrow... really? Really?? After arguing on the phone for some time, with someone that was very difficult to understand, and obviously didn't care about the problem (typical call center) they issued me a refund. Terrible experience.

I wish I had read the reviews before I put in my order. These radio personalities need to stop advertising for these people. Why in the hell would I want to order flowers to have FedEx deliver them. I thought they would go through a local florist. So my wife is almost off work and still no delivery. I will never use ProFlowers again. I should have stuck with 1-800-Flowers.

I ordered flowers for my wife and they charged me 95.00 for Valentine's Day which is fine.They delivered them by 10:30 am and they are completely dead and look horrible. I then call to get a refund and talk to someone that I can't even understand. I think I have a refund coming but I am not sure. I do not recommend anyone to use this company. Very very poor quality.

My husband ordered me what should have been a lovely huge bouquet of 2 dozen red roses for V-day. When they arrived they were dead and extremely wilted. Not only that but all of the leaves were dead and they shorted several flowers and not even half of them were "long stem" as the order was for long stem roses. So unhappy and astonished that their busiest day of the year they would deliver such a sad bouquet. I am beyond embarrassed to display these at work.

My husband got me flowers from this company a few years ago and they arrived wilted and half dead. When I unwrapped them out of the box most of the leaves and petals fell onto my desk. It was the WORSE bouquet I had seen in my life. The corner gas station has better flowers. I didn't want to say anything to my husband as it was supposed to be romantic and special. But he asked for pics. He was embarrassed and shocked! He reached out to customer service and they did replace the bouquet but the next one arrived in even worse condition. The next morning the flowers were dead.

I order Flowers 4 weeks ago, paid $42 for shipping to get them there before lunchtime. Guess what, 4 weeks and they are still late. Yep, called them, customer service sucks. Didn't even care. Just wanted to refund my money or ship another one. I didn't care about either, I wanted my wife to have her flowers like they guaranteed, that's why I paid the extra. After arguing with Muhammad on the phone for 45 minutes he finally refunded the extra in shipping charges which I haven't received an email to confirm it really happened. Complete ** excuse for a flower delivery company. I'd give them zero stars if I could. I will never use them and I will spread the word to everyone I know not to use them.

DO NOT USE THIS COMPANY!!! After placing an order for Valentine's Day, I learned that my significant other would be leaving work early for a dentist appointment. I called ProFlowers to make sure the delivery would be on time. After spending an hour and a half on the phone they tell me that the order was rejected because it was going to a school. I understand that students can't receive deliveries, but she is a teacher. I never received a phone call or an email telling me there was a problem. I called every florist in town and was finally able to find someone to deliver a new arrangement. I have an email saying they will refund my money, but I seriously doubt that happens anytime soon. Also, I purchased an arrangement that was priced at $50 but by the time I reached checkout, the hidden fees made the price around $80. This company is a joke. DO NOT USE!!!

How is a floral company going to drop the ball on quite possibly the biggest consumer day for floral gifts? If you couldn't ship the flowers in time and assure delivery on time then why charge so much for shipping and handling? Judging by the rest of these reviews I'll be surprised if I get my refund.

I ordered flowers for my wife to arrive the day before Valentines to not get mixed on the hectic day. Well the flowers never arrived. The ProFlowers rep on the phone was very cold. She didn't really seem to care and just offered to send the flowers out again... DAYS LATER! I just asked for my money back. I'll never order from this place again. They use FedEx to deliver the flowers. I learned my lesson. Next time I'll use a local florist. :(

I called ProFlowers, after placing an order, to request a refund and place another order with them. After barely understanding them, contacting them 4 times, waiting on hold for a total of 1.5 hour, and being promised I would receive a refund in 7 to 10 working days. I thought 7 to 10 working days was too long to receive a refund, so I called them back and they hung up on me again, but I already rebooked another order then. I have been charged twice and didn't receive a refund from my 1st order. I don't know what else I can do.

Oversold online bouquet of flowers. Could not deliver on the date that was available on their website. Had to call them to find out why the flowers were not delivered on time only to find out that they were not going to be available for six more days from the delivery date. They waived the delivery fee but that’s no consolation when you have to settle for what they had available. Unacceptable!!! Garbage and lies. Will never use them again!!!! I suggest you do not either.

I bought my mom flower and they charged $12.99 for shipping, but I thought it was a good price for the flowers. Well, they came in and they were horrible, Nothing like the pictures. Only a few stems also, very cheap flowers. Will never buy from them again. False advertisements!

I ordered flowers for my Mom for Mother's Day from ProFlowers a couple of years ago. When they arrived, they were pathetic. They were not what was described. They were as plain Jane as they could possibly be, nothing to make them look pretty. On top of that, they arrived wilted and droopy. My Mom, who never complains or has anything negative to say, even had to admit they were awful. I will never, ever do business with this place again. They made my Mother's Day gift to my Mom awful. I did not report to customer service because I figured what was done was done. I didn't want my money back from them. I just wanted to be done with them and never do business with them again.

I made the mistake of ordering from ProFlowers.com. In my opinion it was the absolute worst experience I have had as a consumer in recent history. From reps that barely spoke English to 50 minutes on the phone with them taking 3 orders (I didn't have my computer on me). It was a terrible experience. Then, two of my orders were not delivered to the recipient. After two different phone calls and completely different stories plus incorrect tracking numbers I was told that they would do a reorder but would not be able to make Valentine's Day because the time had passed to receive flowers on Feb 14th. I ordered everything on February 8! I have 100% certainty I will never order with them again and just cannot believe any company in 2018 would appear this inept.

Do not, I repeat, DO NOT ever buy from ProFlowers. They have THE WORST (what they call) customer service, on the planet. I figured I would call and speak to a representative to make sure my order is just as I want it. FIRST mistake! The person I spoke to hardly spoke any English. It took me 30 minutes to place my order because of all the repeated spelling between me and the rep. Then they said I would receive a confirmation email in 20-30 seconds. Well, 24 hours later I still had not received one. I called them up 3 times the next day and spoke to 3 different people! Each one said they are going to send me one. To this very day I have NOT received anything! Turns out they spelled my email address wrong (surprise, surprise).

I order flowers for my wife and paid for the guaranteed on the 13th to a business. The day has come and gone and the business is now closed. Still no flowers. ProFlowers stated that for businesses they have to 6 pm. Most businesses close at 5 pm. Why would I pay for a guaranteed delivery date if it would be after hours. Now they are offering a replacement. I wanted them there on a specific date. Don't use ProFlowers. Also, they charge extra fees for everything.

Roses arrived rolled in plastic so tight they were crushed, petals fell off of every flower. The leaves of the roses were mangled and half fell off. If these flowers last 3 days I will be surprised they look to be over a week old already and the light yellow and peach colored ones are bruised and damaged to the extent of making them horrible to look at. The vase is a joke. The flowers sit in so deep the tops are an inches over the top. The pictures were taken less than an hour after getting them into water and 3 more petals had fallen off! Basic description: one hot mess!

I ordered flowers for my mother's birthday and when they arrived they were half the size of the photo and in fact didn't look anything like what I ordered. To say I am extremely disappointment is an understatement. I could have ran to the nearest florist and purchased a nicer, fuller, and better arranged bouquet for a fraction of the price. The bouquet look like it was put together by someone that had no experience. I was embarrassed to see how those flowers were put together, my 13 year old daughter would have done a better job. In fact, I had to go out and get my mom another gift. This has been my first and experience with your company. I am extremely dissatisfied.

My orders were correct and fresh 96% of the time no matter where the flowers were sent. Large cities or small towns, if I had any issues with anything they were handled quickly.

First off, I NEVER write reviews for any products or services - good or bad - but after the infuriatingly awful & frustrating experience with ProFlowers I need to let the whole world know what a joke of a business they are. I recently decided to use this service to order a bouquet of roses for my GF for Valentine’s day, I immediately found the perfect roses (pink) for a great price, picked out a nice vase, a card & crafted a lovely message, so far so good!!! Then I entered my CC info & hit confirm, "info incomplete" was the message in red letters that popped up on my screen. Thinking I had made a mistake I re-entered the info & tried again, again I got the message. 3 more times I tried that card before switching over to my back up card with the same results. I then tried connecting to an online chat session but was told there were no operators available. There was no customer service number listed so I looked it up on my phone & dialed it.

What looked like a deal turned out 30% higher after all the added costs that I did not know were there! Will return with a review of the flowers once they arrive. Wish I would've read these reviews first! Hugs And Kisses With Ruby Ombre Vase, Chocolates, Bear & Pick $84.95 $31.99. New Ruby Ombre Included. Teddy Bear Included. Gourmet Chocolates Included. New Love Pick Included. Standard Delivery $12.99. Rush Delivery $4.99. Care & Handling $2.99. Taxes $3.71. Order Total $56.67. Total Savings $52.96.

I placed an order with ProFlowers a week ago, for my former Father in Laws memorial service. The arrangement was to be delivered on Sunday, Feb 11, at 11 a.m. I was even charged an extra $4.99 for the Sunday delivery. Today was the service. I received a voicemail from them to please call them back. When I phoned back, there was no record of me being called. After a minute hold, they found why they had called. It seems that there was no delivery made. They couldn't find the cemetery. Really? The cemetery is the largest in the county and it was established back in 1913. It's a very popular cemetery. The call center then asked if I'd like it sent to his home. Really? He died. At a care home. Very poor service. Very poor call center with poorly spoken English. Never again, ProFlowers.

The only issue I have with ProFlowers is that half the time I can't use the promo codes - the restrictions are a little too strong. The prices are quite high and using a promo code could help.

I've been using ProFlowers for decades and have yet to be disappointed. I send flowers for a number of occasions annually as well as have them delivered to hotel rooms when I receive out-of-town guests. The company has a large assortment of both flowers, arrangements and vases and I always appreciate their lovely selection of Orchids. Their deliveries have never been late, even on short notice.

I never had a problem and if I did ProFlowers accommodated me for it. All flower deliveries aren't cheap but this is the company I use and I have used them for seven years now.

Will never use ProFlowers again. I ordered flowers to be delivered to my mom for her birthday at her nursing home. I wish I could put a picture up of what I ordered and what I received. I’m extremely disappointed and will be calling them to complain.

I ordered flowers for a funeral. I ordered them the evening before the funeral and paid for next day delivery. The funeral was at 1 PM. 3 PM I get an email that my flowers were delivered late and please call customer service. I call and besides having to stop & think what the lady was saying because her accent was so strong, they ask for a home address so they can deliver the flowers. It was for a funeral!!! My Great-aunt was 95! She lived alone. What was I gonna do, send flowers to an empty house? With well over 12 hours notice of the order, no excuse for non-delivery. Supposed to be crediting my card back, but we will see.

ProFlowers has stunning fresh flowers, beautiful centerpieces, gift baskets, stuffed bear. They normally have deals under $19.99 + s/h and radio and TV discount codes. It's also protected by Verisign. So use the easy Mobile checkout.

I have used ProFlowers multiple times with no problems. However, on 10/20/17, my sister’s birthday, they were a DAY LATE with her flower delivery!! Very disappointed!! No feedback from them either!

I responded to an advertising for a dozen roses for $20. I don't know how it happened, but by the time they were done with me I had to shell out $50. When I saw how much shipping would cost I decided to up the order in order to justify such high delivery charges. I'm convinced that this is their scheme; charge so much for delivery that it makes the customer feel it isn't worth it.

The company as always send flowers. They are fresh as if they was just picked. They always reminded me when it is a special day for someone coming up. The prices are not that bad.

I am writing in regards to my experience ordering flowers from Pro Flowers. By far worst experience. I ordered flowers for my mother's 60th birthday. I ordered the flowers and had the delivery date set for 2/6. I was charged quite a bit for delivery but with the size of the premium flowers I ordered I was willing to pay. I received an email the morning of delivery telling me they changed my order because it didn't meet the standards. I was concerned my mother would not receive the beautiful big bouquet I ordered. They offered me only 20% off a bouquet they now choose and picked out. I then received a phone call from my disappointed mother informing me the roses and the rest of the flowers were dead when the delivery man delivered them. Some were even frozen when she opened the box.

The flowers from ProFlowers have arrived half dead and not what they look like in picture, need to not advertise those flowers if they don't look like the picture. Need better looking roses.

Their flowers are great. Only one time were the flowers dying and I was sent a gift card. Unfortunately, I only had so much time to use it. Also the delivery fees and extra fees should be known from the beginning.

I will continue to use ProFlowers - great flowers and great arriving on time. As a gift I do not wish for any of my contact information included in the box. That has happened a time or two but other than that - they're a great co.

Flowers have no color or variety, and died within two days. Customer service rep was rude... wanted to send the picture of the bouquet and he said he could not receive it.

Very overpriced, pictures are not representative of what is delivered. Customer service is a nightmare as well. I'm dissatisfied with the company. And it's sad that they make money on our heartfelt wishes being dashed!

Ordered flowers was never delivered on date ordered no call no email. I called them, they apologized, said would be delivered next day. Got email saying it was delivered however was not said they left note since no one was home. No note found. Never received call or email. I called again and apologized again and said it would be delivered next day. Someone home all day still no delivery. Got voicemail to call but had no explanation and customer service said it would be delivered that late evening which it was not. Had called them early enough. Called customer service about results so cancelled this order that was to be delivered 3 days ago!!!. I will never use this company again granted they sub contract out but should have more involvement. Did not offer much compensation for their unacceptable service DO NOT USE THIS COMPANY AGAIN!!! Beware.

After horrible experiences with FTD, I tried ProFlowers and was very pleased, the delivery is a little expensive, but worth it for the quality of the flowers.

Everyone know has had a really exciting time telling me thank you. My cousin couldn't wait to call and she was excited about her yellow roses. She said they were her favorite color too.

They are my go to supplier for all special occasions and they try to accommodate all your needs and special requests. I have never been disappointed with the quality of flowers they provide.

Ordered flowers for my girlfriend's birthday. When they got here delivered by FedEx only 2 of the flowers out of about 15 where even close to being alive. VERY ANGRY about that. I called customer service and spoke to a rep that spoke very little English. After about 30 minutes of talking she is sending a replacement set of flowers. I did tell her that the new delivery date was 2 days after her birthday. She informed me there was nothing else she could do. This is the second time I've got dead flowers from them and it is the last time I order anything from them. AWFUL EXPERIENCE. DO NOT ORDER From THEM EVER. Use anyone else. They just don't care about their products or customers. Really tired of these companies ripping people off.

ProFlowers is consistently awesome in floral design, choice of flowers, vases, price points and shipping. I highly recommend them! Everyone I have sent flower arrangements to have always told me how much they loved what I ordered for them!

ProFlowers is very reliable. Customer services is excellent. If there is a problem representative will correct immediately. Quality is excellent as well. Flowers definitely last for 7 days.

So unfortunately last week a close friend of my fiancé passed at a young age and we were unable to attend the funeral. We put our trust in ProFlowers to deliver a nice flower arrangement to show our grievance and to have a piece of us there. Our trust was broken. We made the order as soon as we could which was two days before the funeral, right after we made the order we called customer service so that we could put a note on the order to get the flowers there by noon in time for the service. Not only did we find out later on the customer service rep didn’t make a note of anything she was very rude and showed no interest or care in the fact that we would like to try and get these flowers to the service on time. Come Saturday the flowers did not get there on time. My fiancé called customer service a couple times and they agreed on a 30% discount as long as the flowers were still delivered that day.

I was upset about my order not having the vase and seeing why they moved the delivery to Saturday was for another fee. However I was rude to the lady and I called back to apologize, because I was rude and she was just trying to do her job. The new guy that answered, promised to pass along my apology, which I really appreciate. He also resent the bouquet for my mom. So that is also greatly appreciated and I didn't expect that at all. So thank you!

I spent $70 on an arrangement to be delivered to my daughter's work for her birthday. I wanted her to feel special and picked out an arrangement I felt she would love given her love for pink. When I saw what had been delivered I was absolutely appalled and mortified!! It looked like three $30 great grandchild of what I had ordered! Including shipping in that $30!!! I emailed them twice about it and never heard a word. So this is the beginning of the process to get my word out there!! Before you are embarrassed by the bouquet delivered in your name, whatever you do don't use ProFlowers!!! The first photo is what I ordered and the second is what I got. You be the judge!?

I ordered funeral flowers online today, 1/12/18. I place my order at 11:39 am EST. There was miscommunication and someone else had already sent flowers for me. I called the customer service line at 12:50 pm EST to cancel my order. I was put on hold for 30 minutes, then told that the order could not be cancelled because the flowers were delivered at 10:51 am EST. I asked,"How that is even possible? The flowers were somehow delivered before they were even ordered???" I was then put on hold for another 22 minutes, then told I ordered the flowers at 7:00 am EST. At that point I asked who the florist was and they refused to give me that information. I hung up, disputed the charge on my credit card and will NEVER use this company again.

The set of flowers we received are nowhere close to the ones shown on the website and they were completely not worth the price I paid for it. You should refund me the whole amount. Attaching the images of what I got and what is on the website are attached.

Spent $63 for awful looking flowers, nothing like the photo online. Also the final price changed when I hit pay... bait and switch. Called and emailed... All I get is "we will forward your complaint". Will never use again. wanted to do something nice for a person recovery from surgery and they got dead flowers. What a waste... Will never shop here again.

I ordered a ProPicks Bouquet to be delivered to a place of business. These orders are supposed to arrive before 5 pm. It arrived later than that. In addition, I was set up for text notifications of the delivery time. I wasn't notified until an hour after it had already been delivered. Lastly, and most importantly, these flowers are atrocious. I understand that the "ProPicks Bouquet" is random, and comprised of leftover flowers from bulk orders, but c'mon... do better. This would be a 0-star review had I not received a full refund. That said, I will not be using ProFlowers again.

My mother is very sick. Sent her flowers immediately through ProFlowers online. They sent an email saying that the local florist was working on it. My mom never received the flowers which really upset me. I called customer service three times. None of the reps, who were hard to understand, could help me. Nor would they let me speak to a manager but asked me the same questions over and over. I called an automated number and the order was “canceled “. Very upset and concerned over this site. Please do not use ProFlowers. ESP in an emergency situation. I’m disgusted.

The roses received on January 6 were thrown away. On January 7 they all drooped... My friend sent them to me 1/6 for my BD on 1/7... How disappointed I am... How do you stay in business with substandard merchandise... You can bet that you will never have a recommendation from me.

All but one of the 12 roses have died within 24 hours. Followed directions exactly. Have not found a link on site to follow through with their so-called "guarantee". Not a good company if mainly internet based and no way to report problems the same way. Although I do not want to tell my daughter as I know she'll be upset her birthday present to me was not as advertised, I want her to get her money back. From these reviews, don't believe that will happen. Do not recommend this company at all.

The flowers arrived and were wrapped well but looked like they had been beaten up. The roses were dying as were the mums. The lower petal dead and dropping and rabbit grass was used as a filler an extremely allergenic plant. I am a plant person followed their directions to the t and by the third day they were gone. I attempted to contact via their site. Got a not available response and then sent an email to the address on their site for contact and that was bounced back. I plan to let the person know that sent them to call for a refund and I will call PF to inform them of my dissatisfaction with their products and service and will encourage others warn others not to waste their money. Buy local.

I give zero stars. I ordered my mother flowers for Christmas from ProFlowers, since I live in Michigan and she lives in Florida. She received her flowers in a box through FedEx dead and a melted box of chocolates. Never again will I order from ProFlowers. Plus it looked nothing like the picture online.

I chose ProFlowers over Teleflora because the picture showed an unusual centerpiece that looked very elegant instead of the typical ferns and red candles I usually got from Teleflora. The arrangements arrived today. Three cheap tin type small containers (supposed to be 6" but apparently that was the total height, with fern clipping and very plastic red berries (I expected fresh everything.) I think I could have done better myself at the 99 cent store. These cost over $50. From now on Teleflora has ALL my business.

Thought I ordered a beautiful Christmas arrangement with 6 red roses, cute white surrounding accents flowers, white tipped pine cones, greenery and a red ombre vase. What was delivered was a clear vase with 2 red roses with wilted petals, a few white accented flowers, pine cones, and a lot of greenery. Definitely NOT a deluxe arrangement I ordered... WILL NEVER use this company again!

I ordered the Santa's Sleigh Centerpiece w/ lights for my elderly Aunt who lives in another state. It was left on her porch in a box, even though she was home. That's not really the problem. The description of the arrangement describing different fragrant greens caught my interest. She called me to thank me, and began to tell me, there was a tag with it that said please water me daily & be careful not to let the lights on it to come on contact with the water. When adding the water it overflowed, so she took out the plastic container that was inside the sled & made the discovery that the whole plant was FAKE!!! AS IN ARTIFICIAL!! There was not 1 real green in there anywhere!! I felt SO EMBARRASSED!! I told my Aunt I was so very sorry, and that is not what I ordered for her. And to think that a tag was on it to "water daily"...knowing it was fake!! I am appalled by this deception. I WILL NEVER ORDER FROM PROFLOWERS AGAIN.

Ordered flowers for a guaranteed date and time, was not able to meet their guarantee, refunded shipping, but offered nothing except, "Oops we don't normally do that." I understand things can happen, but then don't add a guarantee that is literally meaningless. The frustration continues as the connection wasn't good on their end, and very much sounded like this has been farmed out to a company overseas. Don't even know what the flowers look like, but I'm expecting to make another phone call at the shoddy product. Use another service. ProFlowers has been terrible since I clicked order.

This order was placed on October 12, 2017 for December 21, 2017, The order was not delivered in time for a special birthday gift and she will not received this order. This is the second delivery that ProFlowers delivered late and the flowers were almost dead.

Ordered flowers for Christmas for my daughter listed at $30, end price after all the hidden fees is $65, more than 2x the original listed price. I did not get anything fancy, after I entered my card info, the price was $65. Will NEVER order from them again and will tell others the same!

The Philodendra arrive as a gift from my daughter and it was almost dead. The dirt from the pot has been spilled in the container and, when opened, mud and soil was everywhere. Very poor packaging and quality. I tried to call C.S but they put me on hold because I didn't have the order #. I will NEVER use them... Have had other problems in the past.

I can now convert my UK phone number to International Code, I have a new password which is not being recognised by ProFlowers. I have a lot of orders which I wish to place for Christmas. I do not want to spend a lot of time on this computer, I am busy. I find ProFlowers unhelpful. This report is based on my own experience.

I ordered some flowers for my mother's 90th birthday. I gave 4 days lead time prior to when I requested the delivery to the nursing home where she lives. The delivery was 'left at the front door. Signature Service not requested.' I'm unclear as to why they didn't deliver to someone at the nursing home since there were plenty of people around at 3:29 pm. When my sister was able to track down the flowers, they were wilted and some of the blooms came moldy. I requested a refund but also ended up having to do without flowers for the birthday celebrate. VERY disappointed!

I wanted flowers for my friend who just had major surgery. Being limited on funds, I trusted I would be ok with 2nd arrangement presented. I was VERY disappointed. When she posted a picture of it it looked pitiful. Very sparse for the money I paid. I wound up paying almost $70.00 for a pathetic, sparse looking arrangement. I am embarrassed too. In addition, if you wanted one of the bigger arrangements it added about five days to the delivery date. That's outrageous. I had no choice but to go with the simpler arrangement in order to get a decent delivery date and it was a very bad idea all around. Will not use ProFlowers again.

I had a worst experience with PROFLOWERS. I bought Groupon for $15.00 for $30.00 item. I was trying to use this promotion through Groupon. Today they have free shipping so it was a good bargain to use my Groupon. I couldn’t do it online so I called their customer service and lady waste my 45 minutes. I explained my situation her first and then she said, "Let me help you place an order." Once get to review section after promotion my total order to pay was $35.00. I asked her why I have to pay this as my promotion is $15.00 for $30.00 item and shipping is free so except care and handling $2.99 + tax $4.00 approx I do not owe more than $5.00 and goes on & on that we can use only one promotion.

ProGifter Club: Select 3 Recipients to receive the same floral arrangement cost at $99.00 w/ free shipping. Item: All the Frills. Horrible Presentation: Arrives in box w/ flowers tightly wrapped into a 4 inch ball. Deceptive Description: Photo represents full, mature, beautiful flowers. At date of purchase 10/2017, site did not indicate "arrives in bud form" but as of 12/6/17, now indicates it on their site. Photo & description did not represent my purchase. Floral Quantity: Photo shows a glass vase of many full flowers. Purchase has less flowers & small in size. Arrives with 1/2 less flowers than shown in the photo. Floral Quality: Unhealthy looking flowers. Flowers are brown at the tips and actually quite small & ugly looking.

Very unfortunate as I was relying on ProFlowers to deliver a beautiful bouquet for my grandmother’s funeral. I am currently 31 weeks pregnant and could not time travel to my grandmother’s funeral. I was relying on ProFlowers to send my bouquet to the funeral home and for my flowers to be buried with her. I just wasted 25 minutes on the phone with customer service. I wish ProFlowers was more reliable. ProFlowers should put higher priority on funeral service flowers and have a better vetting process for the florists you contract. Will never use ProFlowers again. I recommend they remove the sentence “Rest assured that your gift will arrive on time, and will express your sentiments perfectly.” from their confirmation email. DO NOT USE PROFLOWERS!

I ordered the Deluxe winter blooms, which were on their website as available, on a Monday. The delivery was set for Wednesday and when they arrived they were the wrong flowers. I called and they told me they would have the correct flowers sent the next day. Next day they delivered the wrong flowers again. So when I called the customer service in complete shock that they were wrong. I specifically asked them to call me first if there was gonna be another problem sending the correct flowers.

I have been dealing uneventfully with this company for many years and only recently gave it a 5-star review however, more recently, the company offered me a significant discount of which I decided to take advantage. I then encountered three issues: the discounted flowers had attached to it an even more significant delivery cost which amounted to twice the cost of the not-so-discounted after all flowers! Nevertheless, I decided to simply carry on and ordered them to be delivered to a dear friend just prior to the holiday. Unfortunately, the order failed to be delivered. I've been encountering a seemingly endless series of such corporate ineptitude lately so this was a "last straw" for me.

I ordered Thanksgiving flowers for my mom since I’m unable to be home for the holidays due to being so far in my pregnancy, and my mom received flowers that were completely damaged. I honestly couldn’t believe it. Instead of the mums being an orange color they were bright yellow and looked similar to lilies. Also, my mom explained to me that it looked like someone had snipped the mums off the stems; the mums were laying at the bottom of the Styrofoam the flowers were packaged inside of. I called ProFlowers and they were very respectable and are sending a replacement to my mom in time for Thanksgiving. Hopefully, these flowers are not damaged. I have posted a couple pictures of the damaged flowers my mom received and the original picture of what the flowers should’ve looked like; a complete difference in what I ordered.

I saw the awesome flower displays on their website. I saved the icon on my desktop for use in the future. I used Malwarebytes the next day as I always do. My PC had 125 items of malware that all traced back to ProFlowers.

Had plans of sending my girlfriend 2 dozen long stem roses, at the hospital that she worked. Everything seemed legit, was getting notices from UPS about delivery, and then a delivered notification to some loading dock. Not the address given or the floor she worked. Needless to say, I am backpedalling and struggling to find ways to make up for the surprise that never got to show up today. What a way to start a relationship. I did get a refund for non-delivery, but yet again, they didn't deliver the product they claim. Never again will I use them or their affiliate companies.

Sent a ceramic pumpkin with lid and orange mum arrangement. What was delivered was a ceramic pumpkin base, a 18 inch tall mum and no lid. I called them and spoke to customer service who apologized and said they would send a replacement. Even though it would arrive 2 days after Halloween. So I said OK. The replacement was the same base another ridiculous tall plant and NO LID AGAIN. I called them and they said they would send out another one. We will see if this is right but they said I couldn't get the missing lids for the two previous pumpkins. Will not be using again.

I put in an order on October 9th to be delivered to my wife for her birthday in the AM hours on October 23rd. It never happened and they kept telling me it's coming, it's coming, it's coming. I had my wife work at work till 6:00 p.m. which she normally gets off at 3:00 p.m. and it never happened... Totally ** up my surprise for my wife on her birthday. I will never use ProFlowers again in my life and I suggest you don't either if you want something delivered on time or for some special occasion because it probably won't get there.

I placed an on-line order of flowers to be delivered same day to my sister who had surgery. Charged $80 including the extra fee for same day delivery. No flowers. No update. No apologies. I called to see what had happened but the person dealing with Customer service was unable to help me or find out what the dilemma was. He instead told me he would refund the $5 charge for same delivery. I asked to speak with a supervisor. Then, Charlene, the supervisor put me on hold several times, and came back with a 30% discount. Finally after another hold, she gave me a complimentary delivery and passed me over to another person. She never entered the details, he couldn't help and then passed me to someone else. I spent 34 minutes trying to resolve this and then hung up. I will NEVER use them. They don't even deserve a star. Awful Service. Awful Customer Care.

I ordered a nice and upgraded bouquet of flowers for my aunt's birthday as well as a nice box of treats. The flowers look absolutely nothing like the picture and the treats did not arrive. After further investigation I discovered that the treats weren't due to be delivered for another month. I tried to cancel it and was told I couldn't. They finally said they could have one delivered next week. I order flowers at least twice a year from various online florist and I will never use ProFlowers again. My thoughtful gift turned out to be a disaster for me to my 84 yr old aunt.

One look at the flowers I ordered had me instantly pissed. This looks nothing like what I order, what you had advertised in your website. I even upgraded to the highest premium bouquet and it looks less than basic. Here is a pic of the flowers I received and what you had advertised on your website. I will not order through your company again if this is the kind of service you provide. Also The vase is nothing the same as depicted, which I had to pay extra for. Unacceptable!

The delivery of my flowers were attempted on Tuesday 9/26/2017 and the delivery person said he will try back again later but never came back. I contacted ProFlowers customer service and was provided a online form to complete. After completing the form and contacting customer service, they never responded back to me. So I am out of 65.00.

Hoping to send flowers to my sister on her birthday, I made the mistake of dealing with this slipshod operation. They offered to deliver the flowers by noon for an extra $15 which I paid not knowing their reputation which is horrible. I checked with my sister and hours later she still hadn't received the flowers. Hoping PayPal will refuse payment as that's my only consolation. Their customer service people can barely speak English as they're apparently Asian.

My boyfriend ordered flowers for my birthday. They called to set up a delivery. Like most people, I work during the day and asked if they could leave them at the door. The lady became very rude and couldn't believe that I would leave fresh flowers outside. It's been 2 days and I still haven't received the flowers or a returned phone call. Terrible customer service.

I ordered a beautiful flower arrangement (from the picture anyway) for my sister's birthday a week in advance. The day of her birthday 9/26, they sent an e-mail with the tracking information. They were put on the truck the night before and were sitting somewhere since 10 am. I kept checking and no additional information was provided. So I finally called at 4:30. The first customer service rep disconnected me, how convenient. The second one said that it should be delivered. If not, they would refund me the delivery charge, what???

My daughter had not had a birthday cake for years. She wanted one this year. Because I am 5 states away I ordered one through ProFlowers. A whopping $50 for the cake, and $20 for delivery. You would think for that money and their experience they have delivery pat down by now. Forget it, it never arrived. I did get a refund, but not even apology for ruining a birthday. Of course not. I should have checked here first: DON'T ORDER FROM PROFLOWERS if you want an expensive surprise for someone you love.

9/19 - Paid for overpriced medium sized arrangement at $127.98 by Visa, chose delivery date from THEIR calendar (9/21; our anniversary) and received email confirmation that the delivery would happen as scheduled and I would be notified by email. On 9/21 I hadn't heard from my fiancee, which is very unusual as she always calls when she receives a gift. No call.

I order a week in advance to guarantee arrival for my mom's birthday and I kept seeing that UPS had only the shipping label created on status so I kept calling and being told that the delivery would be made. Needless to say, my mom didn't get the $100 plus shipping and handling fee gift I sent her because item was never even delivered to UPS. Oh, but the customer service lady still had the nerve to tell me that due to my issue she could try and refund me the shipping fee? Really?

On 9/6/2017 my daughter sent me a dozen roses for my birthday. That night the roses started to droop. 9/8/2017 the petals are falling off and the leaves are curling up. I was given roses the same day from Walmart. They are alive and look great. ProFlowers charged almost $50.00 for their dead roses!!!

This is a very bad service. They add lots of discounts and get you to order and once you pay there are so many little charges that from what they advertised of a dozen roses delivered for 30 bucks it ended up being close to 60 dollars! It's shady and worst once the flowers came two were practically dead. I will never ever order from this horrible place. I added both the receipt and the initial offer of discount that said 33 dollars and the final receipt for 60+ dollars!!! It's a ripoff and shady and they should be shut down.

I tried this company as I always want to support the little guy. First time was good, not great. After a major foul up on my third order followed by unapologetic customer service, best one goes to the competition for flowers. One can judge a company's worth when there are problems and how they handle them, well PF blew it. To top it off they still sent me my flowers but they were not fresh. If I could personally return them to their CEO I would have, but now I just send my flower business elsewhere NOT to PF.

I have used ProFlowers now for a lot of years. The flowers always arrived when they said they would and the flowers were always carefully packed and fresh. The plants I sent were also delivered in tip top shape. I will use ProFlowers again.

DO NOT USE. Horrible customer service. I paid for same day delivery. The next day (i.e. the day after the flowers were supposed to be delivered) I received an email saying no florist would fill the order and I was being refunded. No florists in the entire city of Houston?!? They seemed to think refunding me would make up for the fact that my delivery was not made. Shows they have no concept of how to make things right. Maybe they should have done everything possible to get a replacement arrangement to the recipient, as soon as possible.

My daughter ordered me flowers for my birthday Aug 1st. I got on the 4th of Aug, dead, stinking flowers, about made me heave. This is a shame, she felt so bad, and cried. You should be ashamed, and put out of business, and they told her they delivered them the 1st of Aug, lied!!!

I had received a lovely bouquet for a gift. I picked out one of equal value for my sister and sent it. Delivery was prompt, but the flower selection was ugly. White pompous with fake royal blue foliage, In June! ProFlowers stated you would get in season flowers of better quality since they would determine what was more abundant. A bouquet sent in June should not look like something one had scrounged up from the grocery store. So disappointed.

I ordered flowers from Proflowers. First bunch was wrong flowers and half dead. Chocolates were all melted. On talking to the customer's services I got a replacement bunch of decent flowers, not only that they refunded me totally.

I bought flowers one time from them and they will not leave me alone now. Emails come daily, sometimes twice a day. I've unsubscribed a dozen times and nothing works. I've called twice and they said my name would be removed. I'm still getting emails daily. I would never buy from them again for this sole reason.

Crooks. They overcharged me over $22 by adding items I did NOT order (BUYER BEWARE: apparently at ProFlowers.com, items can magically add themselves to your order even after it's been submitted), gave me the run-around on the phone when I called customer service and brought the issue to their attention, then couldn't rectify their overcharge for "5-7 business days." My bank was charged for products that I never ordered and the best they could do is make me wait over a week for my funds to return? Also, I paid extra for a pretty, lace-wrapped vase and the arrangement came in a normal, basic vase! Why pay the extra for NOTHING? Customer service was inept and rude. Look for a better, more reputable company that doesn't try to rip off their customers.

Buyer beware!! When ordering flowers today ($31 for the flowers, $8 for the vase), I followed all of the steps on the website. Prior to confirming my order, there was NOWHERE that showed that I would be charged 14.99 for delivery, AND money for taxes and worst of all, money for "care and handling." I am appalled. I was charged an additional $23, more than HALF of my actual purchase. There was absolutely no indication that I would be paying for those things on top of the price of the flowers and vase. These are charges that should have been displayed prior to confirming my purchase. I will never use your site again, and I will do what I can to dissuade others from using it as well. Do not be swayed by their great deals and offers for money off of the original prices.

I ordered flowers for a friends funeral. ProFlowers downgraded the order without ever talking or emailing me. All I received was an email after-the-fact telling me they sent a different bouquet and gave me a 25% discount (which was the cost of the lesser bouquet). I sent 2 emails telling them that was not acceptable and I wanted a larger bouquet sent - they NEVER responded. Do not use this company. I was embarrassed by what they sent to this funeral! ZERO customer service.

Little care in packet packing. No top/bottom indication. Result: broken flowers and earth scattered on the ground, perhaps also due to poor transportation caring.

A good friend of mine was having surgery. Proflowers sent me an email saying tada! That they had been delivered. When I called my friend she hadn't received any flowers because none had been delivered. When I reached out to the company at 350pm they said that they would send them at 3pm... How? It was 10 mins until 4pm. Horrible horrible customer service!!!

It was my Father's wake and funeral. I ordered a spray. They have 3 levels, standard, deluxe, and premium, I believe. And they show you a picture of each one and what it is supposed to look like. I ordered the highest level - the premium. When it got there, it looked worse than what they pictured for the lowest level. I was appalled. It was my Dad's funeral and I had the worst looking piece of garbage flowers there. I tried calling to complain. Good luck if you can ever get someone and this company. This company is 100% joke. PLEASE don't ever use them.

I ordered flowers for my mother's birthday four days ago. I ordered her sunflowers. I received an email that they were out for delivery at 5:30 am the morning of her birthday. They were not delivered until after 3 pm. When she opened them she called me and asked me what they were because they were shriveled up and she couldn't recognize a sunflower. I mean everyone knows what a sunflower is. She sent me another picture today and they aren't any better. I will never buy from ProFlowers again and will advise anyone I speak to to skip right over this company. I paid over $60 for these flowers and I live hours from my mother, I'm so disappointed and saddened that her gift from me was ruined.

Ordered Mother's Day flowers with a Groupon. The Groupon was never applied accordingly to my bank AND the receipt from ProFlowers. Emailed customer service 3 times, called 6 times and all of them claim that it was done, it takes 6 days for the Groupon to apply, etc., etc. Lies, basically. I finally was able to get them to refund me my money. They followed up with a 20% off code for a purchase within the month. I had a reason to purchase, so I decided to use it. The discount was applied to the flowers, the total was showing. I picked a delivery date and then once my card was processed, the site tells me there is an extra $30 applied due to extra "Monday" shipping (not disclosed when I chose the day) and processing fees and taxes, etc. This company is VERY dishonest and are crooks. I will never recommend them to anyone moving forward.

Spent $100 for flowers. They delivered and left them in 120 degree weather on a front porch. They did not call me to see what to do, they did not call recipient, they did not leave at neighbors, or the guard house. A company that delivers a perishable product should know better. They gave me back my money but refused to take any responsibility and to redeliver flowers. Horrible company, DO NOT USE!!!!

I ordered Mother's Day flowers for my mom. She received the flowers but a week later told me that she never received a food packet to go with the flowers and that the flowers never bloomed and died. I called ProFlowers about this matter, they apologized and said they would send another bouquet of flowers to my mom at no additional cost to me. Well, my mom just told me that half of the flowers bloomed but the other half never bloomed and died. That is unacceptable in my opinion. She ended up receiving dead flowers twice. I will be contacting ProFlowers tomorrow to try and get my money back. Very dissatisfied. Never ordering from them again.

Customer service worked diligently with me to resolve this problem and I am satisfied with the solution. It was a very quick response and extremely professional. I'm changing my star rating based upon the actions of the customer service rep that helped me.

My review is from Mother's Day of 2016. I just found the card and I need to let you know not to order from them. The baby roses my son sent me last year died in days and I suspect had carpet beetles in it. I sent them an email and NEVER received a response. Social media use to let others know not to waste their money is great. This business should be ashamed of themselves and put out of business!!!

My children sent me flowers for Mother's Day. The flowers were dead when they arrived. I spent 1 hour on the phone with a person that was difficult to understand nor did he care that the flowers were delivered dead. He was very robotic and asked me the same questions (like my address) numerous times. He asked me if I wanted different flowers. I said I would like flowers that were alive and if he had a recommendation that would survive delivery then I was fine. He told me the flowers that were delivered are very "strong" and live "forever." Maybe I didn't pick them up right away. My husband picked up the package and helped me open it immediately. They were dead. We put them in water right away but after a day they were in worse shape than when they were delivered.

Paid $1.99 for card with message to son opening new business. No calls, card was blank and son did not know who the ProFlowers were from. When I emailed could not get a response from the company other than numerous emails back and forth that did not correct the error. Company's reps are not in the USA are in South Africa, Philippines, etc. and even though they are under USA LAW REQUIRED TO TRANSFER MY CALL BACK ONSHORE TO THE USA they refuse.

Ordered 100 blooms with a watercolor vase. What was delivered was a clear vase with 20 sad flowers which looked worse than what I could get for a fraction of the cost at the gas station. Nothing in the order was correct.

Ordered a live plant over a week ago to be delivered tomorrow. Today got an email saying the item was unavailable and my order had been cancelled. Called customer service about a substitute. Was told they can't make a substitution on a cancelled order. I had difficulty understanding the woman's broken English. Asked where she was. Philippines! Asked to speak with a supervisor. She hung up on me. Called back and did speak with supervisor. All 3 ladies simply recited info in the email. English so poor they really weren't able to converse. I used to order from ProFlowers. Never again.

A few years ago I had used ProFlowers to send a multicolored rose bouquet to my best friend for her birthday. Although she did receive them on time, when she showed me the picture of what she got it was way less than what I thought I had purchased. At the time I let it go thinking I had made a mistake somehow. A month ago the guy that I am dating placed an order for a tulip bouquet to be delivered to me today, it was to be a surprise... When I got them at 7 pm via FedEx... they came in a box, with no water, no card... wrapped in paper with the vase packed at the bottom of the box. The flowers were, wilted, bruised... Needless to say half dead.

I ordered a bouquet of lilies as advertised on their website. I got an email that they were out for delivery on time. 2 wks. later I hadn't heard anything, so I asked the recipient. She said nothing had arrived. When I called the 800 #, I had to answer 6 security questions before they would talk to me. THEN they had no reason for not delivering. Allegedly I will be getting a refund. Complete disappointment, waste of time, nothing accomplished.

I'm very disappointed in the tulips sent to me for Mothers Day. On day one the stems bowed out from vase, unattractive! Not straight!! I waited for the tulips to open during the week. Few actually opened, most just dried up before opening. They did come in a cute painted fruit jar motif.

My daughter ordered flowers for me for Mother's day to be delivered Friday May 12th two days prior to Mother's day. Not only did I not receive them on the day requested, but I received them the Friday following mother's day. The flowers were to come with a small box of chocolates. This was a UPS delivery. I received them on my front porch in a box that was sitting evidently in a hot truck all day, as it was extremely hot, and the chocolates had melted. The flowers were yellow and half dead. I had to throw away half of them which were unusable... The order number of this delivery is **. I would appreciate if you would reimburse my daughter (Traci ** in Corvallis Oregon) for the cost of this order.

On May 19th I received a delivery of 20 assorted Tulips, which a friend ordered. The flowers were all drooping, some were broken and had to be discarded, the stems had so much dirt between the leaves that I had to remove most of the leaves and wash off the stems before I could even put them in a vase. They looked so pathetic in the vase that I just discarded them. The Tulips I buy from my local supermarket are 100% better and cleaner than these nasty flowers. Since the shipping date on the box says May 18th, I can only assume that whoever packed these flowers was fully aware of their condition and just didn't care. I told my friend who sent them and she was so disappointed. I will never order anything from ProFlowers and will definitely tell my friends not to do so either.

I order some flowers for my girlfriend's birthday. I order the One In A Million bouquet, the bouquet they have advertised online is nothing close to what they delivered. She received broken flowers & the bouquet was not full at all. Very disappointing.

Well I used them a few years ago to deliver mother's day flowers and I saw the product. Huge disappointment! Huge! It was lackluster in a big way... BUT I thought maybe it was because the flowers weren't open yet and they will look better once they bloom... Irises. So I tried them again because it advertised $29 s/h. By the time I checked out for carnations and daisies it came to $79 because it was $14.99 for delivery and $14.99 for guaranteed mother's day delivery... What a ripoff and misleading. I will never use them again. I wish I had read reviews first. Then today I happen to see pop up and it's now $19. Oh I forgot to mention when I purchased @ $29 they had $39 crossed out like I was getting a deal. ProFlowers you should be ashamed!!!

Having never ordered from ProFlowers, only seeing the advertisements, I didn't know what to expect. My daughter's Mother's Day gift did not arrive on Mother's Day. They arrived three days late. Then upon opening the flowers, I found them to be of extremely poor quality. Upon unwrapping them, the flowers were dried out, 3/4 of the leaves fell off and several of the rose buds were either drooping or damaged. If this is any example of their quality and service, I would not recommend this company, nor will I ever use them.

My son is away in the Army serving this country and he sent me Mother's Day flowers. And when they came and I open them the outside of the flower arrangement looks okay. Once I open the bouquet to place them it in freshwater I noticed that the middle of the arrangement were filled with old stink flowers. Old and withered the leaves were soft and rotten, and by the second day they were all withered and look terrible. Thank you ProFlowers. You have ruined my Mother's Day??? You do know what you give is what you get. If you and your employees think that's the way to do business, you need to take a class about pleasing your customers and doing the right thing, because that is not cool for you to do that to people. I would never recommend this company to anyone and I'm going to tell everyone I know what you did.

I previously ordered from Proflowers and never had a problem with flowers being delivered on Mother's Day. This time my mom never received her flowers when I specifically paid for guaranteed Sunday delivery which was Mother's Day. I called the company and the lady on the other line never apologized but she said she would refund me the delivery charges. I asked when can I expect the flowers to arrive? She kept saying Sunday. I'm like, "Today is Sunday. What are you talking about." I asked if they would come the following day and she finally said, "Yes, Monday." My mom still didn't receive the bouquet. They never called me or let me know that the order never was delivered. I am very disappointed and asking for my full refund. Never using this company again.

Do not order flowers from here! My son ordered me flowers for Mother's Day. I got a call Sat from person that barely spoke English to see if they could deliver Sat. I said "Yes" and no flowers arrived. Waited all through Mother's Day and still nothing. Again called and again person barely speaks English promised by Monday... really this was a big deal for my 18 year old son. So today again nothing and I had to call again for them to tell me. They don't know what is going on... I had to demand to speak to someone above them for my son to just get his money back... Horrible experience.

ProFlowers: promotional deals are not as advertised. Simple as this: start out with Mother's Day flowers advertised at $39.99 with free shipping for orders exceeding a specific value, which applied in this case. Want to add chocolate as they suggested (see photo) and shown but for no reason given it can't be added (expect they ran out even though it remained listed as an option). So add "Relax & Indulge Spa Set", not listed at the $14.99 price they charged. Add the premium vase at $14.99. Add it up and get a final bill (attached) of $97.20. Hmm, math doesn't add up... No, it didn't for me either. They charged $15.99 for shipping plus a $9.99 premium for shipping on Monday which was not clearly explained on the site. I have not yet received the flowers to know the quality. Based on the above, I seriously question ethics of this company.

I ordered flowers for my mom for Mother's Day on 5/8/2017. I got the confirmation email that the order was successful. I wanted them delivered on Friday so when I didn't get a sent or delivery email I wasn't too worried. Well I called my mom on Mother's Day and she never got the flowers. I called customer service which was a joke. The person was from a foreign company and I couldn't ever understand her. I told her that and said I assume you will be giving me a complete refund of my money. I could understand the yes answer. I was supposed to get a confirmation email about the refund but didn't even get that.

Incompetent customer service, absolutely frustrating! Ridiculous to have flowers sent FORGETTING to print the sender's name! I notified them the day of but honestly you would not believe the three ring circus they have in place as their customer service. Their flowers die within 2 days.

I ordered a bouquet for my mom for mother's days. When she got the flowers she and my nephew both said the flowers were just shoved in the box and smashed. Also, what she got looked nothing like the picture on the website... 100 blooms of sunshine. This was like what I get at Walmart for $7.99 only not as nice. On the bright side I was told that the chocolate was very good. I will not waste my money with them again.

I would give less than one star if I could. Ordered on Thursday and paid for Saturday delivery to ensure that it would get there before Mother's Day. Saturday comes and goes - no flowers. I call ProFlowers and they apologize and say they'll have the order delivered Sunday morning. Sunday evening comes, still no flowers. I call ProFlowers again and talk to an agent who says the delivery date now says Tuesday. WTF?! Tuesday is not Mother's Day. After going around and around with the agent, who is clearly clueless, I ask to speak to a manager. After dithering forever, the agent finally takes my number and says a manager will call me back. I wait and wait and wait.

I had complained yesterday that a "free" box of chocolates that were supposed to be included with a flower delivery had been left off my order. Lo and behold (and behold and lo), my friend went to her recycle to go through the box again last night and what did she find--yes, life is like a real box of chocolates. Not only that, she texted me to expressly say the chocolates were delicious (her words). So, I must retract that bad one star review that I gave to ProFlowers and put them back on the "GO" list. I am sorry this happened; but since I had been disappointed last year (re a delivery date), it was not a big leap for me to assume the worse when my friend told me the candy was missing. I was promised a refund for the candy but oh well.

I'm not sure if your company runs the flower shops you send the flowers from or if you contract out, but I am extremely disappointed in the flowers I sent my mother! First of all, she lives in Phoenix and so delivering flowers by FedEx or whatever company it was that doesn't have air conditioned trucks, doesn't work. She said when she pulled the flowers from the shipping container, they were as hot as the sidewalk outside. I'm not sure what kind of flowers can endure that type of heat... So when she followed the directions and put them in the vase with water, this is what she was left with... Wilted flowers!

POORLY MANAGED! FALSE PROMISES. I've ordered maybe 10 times in past and don't like high charges at end, but the recipients always got very fresh flowers/plants. (One time, not the pot I ordered, though.) BUT... Ordered flowers okay from ProFlowers today. Got confirmation email with $15 CREDIT OFFER on next order of over $29. Clicked the button, which just took me to website. So ordered flowers for $34+ and vase for $6+. When got to check out the CREDIT WAS NOT APPLIED and with all COSTLY DELIVERY + OTHER CHARGES, TOTAL was $60.00!

Ordered Mother's Day Floral Reef for my mother on Tuesday before Mother's Day with a Friday delivery. Got confirmation on my order with delivery date I requested. Called my mother Mother's Day 5/14/2017 and to my surprise no Floral Reef? Called ProFlowers and was told they were sold out of that product. Why in the world would they charge me, give me a confirmation and not deliver??? WHY did I not receive an email or phone call letting me know this particular Floral Reef was sold out and not given an option to cancel or order something else. This is unacceptable for a floral company especially Mother's Day. I will never use them again and will tell everyone I know about my experience. Absolutely horrible place to do business!!!

I ordered a Mother's Day gift for my mom with ProFlowers. She received the gift on May 11 (Thursday) afternoon, by Saturday morning all the flowers had died. They didn't even last until Mother's Day. A day and a half... that is ridiculous!!! This is the 2nd time I've used them and the same thing happened. I will never use them again and I hope no one else does either!!

I order a "deluxe" arrangement for my Mom for Mother's Day... and she received random flowers (not anything like what I ordered) thrown in a vase. I could have thrown an arrangement together with flowers from a gas station that looked better than what was delivered. Nothing like the arrangement I ordered and paid a small fortune for. Will NEVER order from ProFlowers again!

I was three days out from Mother's Day so I thought it no big deal to order from ProFlowers and saw they had some great items to go with the flowers and were offering 20% off the total order. I chose the day of Mother's Day which was an extra cost and along with a card the order came out to $61. The day came and when the flowers arrived they were in a BOX!! I have never had flowers delivered in a box so I was instantly worried. When I opened the box the bouquet of flowers was wrapped in plastic and when I pulled the flowers out they were bruised and wilting and 90% of the buds weren't even in bloom and closed. They were to say the least the most pathetic looking bouquet of flowers I had ever seen.

I ordered a gardenia for my Mom who lives out of state for Mother's Day... it arrived on time and the plant was budding... my Mom is THRILLED with her present!!! I can't wait to order from them again!!! WELL DONE ProFlowers!

When I ordered it showed a vase stuffed full of flowers, it said over 200 blooms. We live in Utah and was sending my mother in law flowers in New York. I asked her to send me a picture. It was nothing like the picture they showed, if it had 50 blooms I would have been surprised. The vase looked huge and the flowers just fell everywhere. I will never use this company again. Very disgusted with what she got. I could have called a florist in her area and gotten a better arrangement for the money I spent. This was the first time I have sent flowers and it will be the last time. I ordered flowers for my mother in our town florist and paid half the price. Her vase was full and beautiful. She also got roses in hers. Just junk that's all these flowers were.

I ordered flowers for my mother, sister and sister-in-law for Mother's Day, a beautiful bouquet. What was delivered was absolutely a disgusting mess with maybe six times of flowers in it as opposed to what the picture I ordered looked like! When I called to complain they told me they can resend the flowers and that they would be beautiful but they couldn't deliver till May 22. Well Mother's Day was May 14. So why would I want my flowers delivered to someone two weeks later for Mother's Day. So I demanded a refund. They told me they would. Then I got an email saying I only received a partial refund for the three arrangements that I purchased!!! Never ever buy from these crooks! I had to call back another two times and speak to someone who barely speaks English who finally put my total refund through. Never again.

For Mother's Day, we ordered 100 daisies for my grandmother since she lives in Oklahoma and we can't personally deliver flowers to her. She posted a picture of the flowers she received and instead of the 100 daisies we paid for, she received maybe 2 or 3 dozen wilted mums. They were sad and wilted and definitely not what we wanted her to received. We sent an email to them and will see how they respond. We will never use ProFlowers ever again.

I ordered flowers for my mother for Mother's Day. What I got was garbage. It looks like they sent used flowers. I will never order from them again and recommend that you don't either. Way to screw up my mother's Mother's Day ProFlowers.

Expecting flowers to look like it is on the actual picture! I was very displease about the flower overall. The roses were pretty but how it came was very dissatisfied!! My husband paid $113 plus tax and shipping! for 18 pearl pink roses and I'd at least thought it was going to be looking like it is right out of the picture but it came in a box. At least put a note or something on your website to let customers know that product may not look as it is in picture!!! When receiving it!! I thought it would come everything already prepared and fresh, not in a box with wrapping to unwrap everything and put the flowers in myself. I've seen flower orders and they come in the vase with everything like they advertise. All you had to do was look at how pretty it was. The shipping was ridiculous.

I placed an order for flower delivery days ahead of Mother's Day. That is my kids surprise for their grandma. They emailed me that it was delivered Thursday. Saturday, I called my kids grandma if she received it and she did not!!! Why would they notify me delivered when it's not, liars! They said they will refund me since the plant I ordered is no longer available. Well you just ruined our Mother's Day by not living up to your promised delivery and for lying!!! And the consolation I got is my refund??? This company SUCKS BIG TIME and this is my thoughts for unsuspecting customers thinking of ordering from ProFlowers.

I recently ordered from ProFlowers for this Mother's Day. Unfortunately the flowers arrived DEAD. As if that wasn't enough, the arrangement was completely wrong as well and "customer service" was far from any assistance. I would recommend staying clear from ordering from this company, unless you expect disappointment.

The Mom's Delight flowers are drooping but delivered on time. They are not the amount I ordered yet they sent me an email saying I got a free upgrade! I would hate to see the original order!! Terrible. I am embarrassed and would never use again. For almost 50 dollars what the hell!!

I ordered flowers for my mother for Mother's Day. Today (5-12-2017) something told me to look at my credit card's app on my phone. I noticed that they charged me three times for the flowers. So I called to figure out what it was all about. They told me they only saw one charge. I asked them to cancel the order. The representative told me she cancelled the order. Not only did she lie about sending the confirmation (she thought I didn't notice), she told me three different names that supposedly was hers. All I wanted was a confirmation email stating that my order was cancelled. When I asked to speak to her immediate supervisor, she actually tried to disguise her voice and act as manager. My refund (I was told) would take at least 5-7 business days. My flowers cost $59.90. I was charged $59.90 3 times ($180.70).

On May 12, 2017, I made two orders of flowers for mothers day: 1st order # ** for the amount of $24.97 and they charge to my bank account $50,83. 2nd order # ** for the amount of $24.97 and they charge to my bank account $131.92. They should stop hide fees to customers and then they gave back the money 7 days.

This is the worst company I have ever ordered from. I will be going into surgery May 15 and thought to myself, getting mom flowers on Mother's Day Sunday will be great. It may keep her distract from my surgery for a bit. I ordered a Mother's Day flower arrangement with chocolates and etc and paid extra for their "guaranteed" early morning delivery but it never came. I called customer service and they gave me the runaround, told me I could call back after 3 days so I could receive a refund. The girl I spoke to had no answers as to why there was specific 3 day period or why it wasn't delivered. I told her I wanted to speak to a supervisor. Apparently, there were no supervisors around but I could have a supervisor call me back. I called back immediately after, spoke to a "supervisor" who kept telling me my "wife" will be so pleased with the flowers even though I told him several times they're going to my mother.

I order flowers from ProFlowers for my mother via the Ebates website. I ordered the Lavish Roses for $39.99 with a FREE vase and a $1.99 greeting card; standard delivery was $15.99. My total was to be $57.97. I received an email thanking me for my order and had a total of $85.95; the roses were listed at $49.99, the vase at $9.99, greeting card at $1.99, standard delivery at $15.99, morning delivery for an additional $14.99 PLUS a "care & handling" fee of $2.99. They charged me an additional $27.98 for items that had been indicated as either free or not listed, or more than advertised. I called and the representative gave me an excuse that it must be a "software issue," and that they would give me a $25 credit in 5-7 days. My mother received the flowers and they very little like what was shown on their website; much smaller. Very deceptive and untrustworthy! Will never use them again.

Very disappointed with the flowers that were delivered! I ordered the thinking of you flowers which are pink and white lilies in a pink and white mason jar. I ordered them to surprise my mother in law and I could not have been more disappointed. Also I used a 50% off coupon and still paid $65 for $40 flowers. How does that work? When I called customer service a Chinese lady who barely spoke English answered and I had to keep asking her to repeat herself! She didn't even offer a refund! She ordered me replacement flowers that were delivered a week later and looked just as pathetic! I will never EVER even think of ordering from them again!

I receive flowers all the time from this ProFlowers and being a floral designer I am usually disappointed. This time I received 2 dozen roses but they were HOT and I was worried when I was opening the box. I cooled them down real quick and cut the stems. The leaves fell off but the buds were good. Hard to design them when there are no leaves to support them in the vase. Being a floral designer I made them look pretty but for the price I expect more filler and leaves on my roses. I do not have the heart to tell my boyfriend not to get them here anymore. I love getting them.

I made an order for flowers on May 11, 2017 to be delivered on Mother's Day May 14, 2017; the cost of the flowers I selected was $31.50. However after processing my checkout the total amount they took from my card was $81.59. I immediately selected the cancel order option on their website but it kept give the message "No an error has occurred while processing your request"; so I called their customer service number and spoke to their customer representative Ann who told me the order is already being process for delivery and cannot be cancelled to which I informed her there is no way the order could be already processed for delivery since I made the order less than two minutes ago and it was to be delivered on Mother's Day as selected in the option on their site.

I've used ProFlowers in the past. Have been ok with arrangements. I ordered the one in a million bouquet in a vase and got below average grocery store bouquet in a vase not in an arrangement. Substandard flowers cost was 49.99 and total was 98 with shipping and whatever bogus fees they charge. Not with the money. Go to your grocery store. They have better flowers. Will NEVER order from there again!!! Pictures added.

Awful customer service. Place an order for Mothers' day. Guaranteed delivery. Next day I get a call order all screwed up. They will said "not be able to deliver because wrong information". I know where my family live. This was their excuse for not being able to fulfill their commitment. Blamed me for their incompetence. Checked my order. All information was correct. I cancelled order because they would not be able to deliver until Monday, after Mothers' day. No thank you. The call was not a courtesy call, it was a cover their butt call. Liars.

Do not even waste your time with ProFlowers. ProFlowers charged my credit card for a Mother's Day order, never sent me a confirmation email. The order never showed up in my account, and then when I realized what was going on, I reached out to customer service to make sure my mother was still going to receive her flowers. They told me I put in the wrong email address and that no order was ever placed. The "wrong" email address they gave me? Was my own email address that I was emailing them from. A representative used broken/improper English to then tell me my mother was not going to receive her flowers and that I needed to take up the issue with the bank. Would 150% recommend to NOT use this company.

I ordered Calla Lily plant for Mother's Day & chose a Thursday/Friday delivery since I knew Saturday would be crazy. The plant had 1 flower and nothing to bud. The online picture showed a plant full of flowers. Customer service & supervisor kept me on hold for a very long time & would not correct the problem. They hardly spoke English. My refund will arrive in 28 days for a PayPal purchase.

I saw an ad for ProFlowers with a Mother's Day special and thought I would give them a try... HUGE mistake! I ordered '100 Blooms of Sunshine", and paid extra for a Clear Square vase, and I ordered a box of chocolates. I had them delivered on May 10th so that my mother would have them for a few days leading up to Mother's Day. My mother was thrilled getting flowers for Mother's Day, but my father sounded annoyed. He said the box of chocolates felt like they had been in an oven, and he put them into the refrigerator. Turns out he was right. When he opened the box, after leaving it in the refrigerator overnight it was one lump of what had been a melted pool of chocolate.

I found this coupon online: "50% Off 100 Blooms + Vase + Chocolates - Only $19.99. Enjoy over 50% off 100 Blooms of Peruvian Lilies. Was $49.99. Now $19.99. Comes with glass vase and chocolates. Added: 4/27/2017. Code: No code required. Expires: 5/25/2017. USE COUPON Delivery by Saturday Guaranteed." When I clicked on the coupon link it took me to the Peruvian Lilies offer, then charged me double, with no chocolates and an additional 18.00 for delivery before Mother's day.

Very disappointed and upset to receive a box with withered flowers. I expected the flowers delivered by a local florist for Mothers Day. Instead it was delivered to my Mother's home by FedEx. She received a box with a vase and the worst possible roses ever. They were withered, petals falling and brown. To my disappointment my Mother called of course with a "Thank you" but once she sent me the picture I immediately went over. I paid $49.97 for 24 stem roses... I could have received a better quality at our local Walmart for $9.99 a dozen, $5.00 a vase. Do Not Waste your time with ProFlowers! Customer Service is the worst. I tried calling 5 times. They would hang up in the middle of my call and I could not understand the person with their big accent.

ProFlowers has been nothing but professional, kind and impressive. I have ordered from them about six times now and the flowers are delivered on time. The recipients have said they are lovely... and I love that I can track them when they are shipped. I had an issue with one of the recipients not being at the location that I thought they would be at for delivery and ProFlowers was unbelievably helpful in getting my flowers to a different destination. I cannot say enough good things about them. Thank you guys so much for your great company!!

I ordered Mother's Day for my grandsons to give to their mom. I selected the stargazer and iris in a FREE glass vase. It also comes with some chocolate candy. The flowers, chocolates, and vase totaled $29.98. When I got the order confirmation, the purchase price was $58.40, including tax. What ProFlowers didn't tell me about was a "standard delivery" charge. $9.99 "guaranteed delivery charge and a "care & handling charge." There was also a $2.00 "off my vase" credit. I called their "800" number and got a young girl who had to have been hard of hearing. She was exceptionally loud. I ended up cancelling my order. If ProFlowers is basically double the cost of what you order without notifying you, I do not want to do business with them. What they do borders on false advertising.

This has been a very upsetting and frustrating experience. I was on the phone in the last hour trying to speak with a representative. I explained the situation to her regarding the order that was processed incorrectly. She apologized and offered to place the order with a free delivery for the item no. #30001652. I began giving my personal information but there was a huge communication barrier. She couldn't understand the basic English language. After more than half an hour speaking with her, spelling out addresses and names, it became very frustrating. The moment I asked to speak with a manager she began saying that there was a problem with the phone line. She kept on placing the call on hold and my patience finally ran out. I never even placed the order. A very dissatisfied customer!

Tuesday I made an order online for next day delivery for a bouquet of flowers for my lady. Get an email stating that there needs to be a modification as what I ordered was out of stock. Called ProFlowers, the customer service rep was really nice and told me that she'd call me the next day (day of delivery) and find a florist to deliver because she suspected that many of the area florists were closed. The issue she said was that the vase I chose was unavailable, in which I replied that I wasn't picky about the vase or the flowers, just as long as a nice set of flowers with a vase are delivered, that's all I care about.

Valentine's Day ordered flowers, chose selection about $50, with coupon code you got free delivery. When the bill finally came it was over $100. They charged me for the flowers but added a $19.99 vase, charged me for delivery, handling and express for delivery in morning. The recipient was thrilled with the flowers so I didn't make an issue. Now with Mother's Day coming I ordered again, a $19.99 special and with radio code you get free delivery. I just got the notification through PayPal. They are charging me for delivery, an upgraded vase, handling charges and the bill being posted was well over triple the offered price. I called them, they would not accept the code for free delivery and apologized for the added vase, they would cancel but will take over five days, which was past the delivery date. I contacted PayPal and canceled myself before they shipped.

I'm very disappointed in the flowers that I spent $76 that were sent to my mother for her bday. They look nothing at all like your pictures and I feel like they were not even worth the $76 that I paid for them. She said the vase was way too small for the all the flowers and she had to put them in a larger vase. I will never in my life use this company again.

I placed an order on 4/28/17 set for delivery on 5/11/17. To my surprise I received a call from my Aunt thanking me for the flowers she received on the same day 4/28/17. This was a surprise for Mother's Day week and it was ruined! I called and spoke to 10 plus people who do not speak English. I was disconnected twice, hung up on and could not reach a supervisor. 2 plus hours on the phone and no luck. Horrible experience, horrible customer service. Doubt I'll get a refund because the senior consultant Aljon couldn't tell me what card my money will be refunded to.

I was reconciling my credit card statement and came across a charge that I did not recognize. I called the number on my credit card statement and waited 25 minutes to only get someone from off shore. I asked to speak to someone that I could understand. After 4 people that were very hard to understand including a supposed supervisor, attempted to help, I asked for On Shore Customer Service. They left me on the phone with no resolution. This is the second call today to customer service (other was AT&T Internet). I am so frustrated and WILL NOT use ProFlowers anymore and will cancel AT&T. This is not the first time I have had to deal with such incompetent people. Three years with AT&T and about 7 years with ProFlowers.

Do not order from this company. They advertise free items with the order and then notify you that they are not available. I called the company and spoke to someone who hardly spoke English. It was a very frustrating experience. Not to mention that after I got off the phone with them the "deal" that I had originally sought after was "available". Very shady business. DO NOT ORDER FROM PROFLOWERS!!!

A friend treated me to a gorgeous arrangement of flowers from ProFlowers for my birthday, so I decided to use them and their 20% off coupon to order birthday flowers for my mother. I placed the order for a beautiful arrangement of purple orchids, and couldn't wait for her to get them. I paid extra for a Saturday delivery, because they don't deliver on Sundays, which is when her birthday was. The flowers were not delivered. When I called the next day to see what was wrong, they told me that the delivery address was wrong. It was not wrong. I double checked it, and it is the same address she has had for 20 years. They also had her house phone number if they needed to call for more information, directions, etc, as well as my cellphone number. Customer Service apologized and promised it would be delivered by end of day.

My friend sent me tulips for my birthday with a box of chocolates. I live in Florida, the temperature was 90 yesterday and when the box arrived the tulips were under considerable stress from the heat and chocolates melted and stuck to the lid of box. I have pictures of wilted, sad tulips. When I called to ask why no ice pack in the box, I was told that Pro Flowers NEVER uses any cold packs. I could not believe it!! They said the tulips should come back after a couple of hour in water and offered to send me another box of choc., which I refused because without something to keep it cool it would look the same, a melted mess.

I used ProFlowers once. About 7 years ago. They charged by credit card and then did not deliver the flowers to an out of state wake for the mother of my college classmate. They willing rectified the matter -- after I found out six months later. I haven't used them since and I have the story to everyone who would listen.

I placed an online order from a promotional price from Brad's Deals. Four days later I received an email that there was an issue processing my credit card. I sent an email to Customer Service to notify the site of my correct address, as a very old address showed up when I placed the order, and I assumed this was the issue. I also called the Customer Service number. The woman I spoke with was difficult to understand. I gave her the order number several times, and after being on hold for 10 minutes, the woman said she was having computer problems and I should call back later.

ProFlowers and Shari's Berries. Ordered flowers for delivery on daughter's birthday 4/13 - never received. Originally told "The receiver does not want the product and refused the delivery. DELIVERY WILL BE RESCHEDULED." Received "canned" apology and offer of refund. VERY DISAPPOINTED!!! Ordered chocolate covered strawberries for son and wife on Valentine's Day - received and looked nothing like the pictures - small and ugly - picture below. Very disappointed!!! Have ordered from both for years, both for business and personal. Will never do so again!!!

I wish I had read the reviews before placing an order with this company. Delivery fees are outrageous! I found a coupon on Groupon which is what led me to them. I ended up paying $24.00 for "standard" delivery of a $50.00 plant. Yes, I could elected not to place the order but I had already purchased the Groupon coupon. I will spread the word... Do not use ProFlowers. I promise I will never order from them again.

When the flowers arrived it was droopy and less flowers count than expected. Not nearly close to what was shown on advertised company website.

First off, ProFlowers has outsourced their customer service to some foreign country with people that do not care or work directly for the company. The last three orders with ProFlowers have been a nightmare to say the least. I used to be a long standing customer of ProFlowers. ProFlowers has been declining and going downhill fast. I placed an order with ProFlowers two months ago and it was delivered after hours, after the business was closed, and so the flowers were ruined the next day, because a warehouse worker just put them on my wife's desk.

Will NEVER use this business again. Ordered flowers for a work colleague on the birth of his baby. 3 days later I receive an email saying there is a problem, so I call to find out what it was. They ask for my name, I give it. They refuse to communicate what the problem is because I gave the incorrect name. What they actually wanted was the billing address details, which in this case is a totally different thing. Finally reach them and find out that 'the florist couldn't deliver the flowers due to the recipient not being at this address'. "Not home?" I asked. "The recipient isn't at this address." Maybe they are at work? This is the incorrect address, round and round in circles with no helpful outcome AT ALL. HOPELESS.

The key is to place your order in advance. A good selection and prices are fair market. The shipping, handling and processing fees are getting ridiculous.

I have ordered from ProFlowers before and they have been great, so of course I had no problem ordering from them again. Wow, was I wrong. I received an email saying that the flowers would not be delivered on time. So I called customer service and spoke to a gentleman that assured that the flowers WOULD be delivered on the original date. I was so happy. Ordered them on a Thursday morning, for a Sat delivery that I paid extra for. Sunday morning I called my mother to see if she had received anything and she said no. I called customer service and spoke to another gentleman saying that he was going to call the florist. When he came back on the line he apologized and said that he couldn't reach the florist because they were CLOSED so they would be delivered Monday. I hope you can understand why I was very irritated.

I received flowers from ProFlowers, and they were lovely. They came in a box, but they were very securely packed and had packing materials to ensure the flowers had water. They've stayed fresh for several days. The blooms aren't quite open, so I think they'll continue to look nice for several more days.

First off, I attempted to send an arrangement listed as 'same day' on website and was told not available until the next day. A picture of the delivered bouquet, sent to me by the recipient, bore no resemblance to the company website. It looked much smaller and very unprofessionally done. I was dissatisfied and even embarrassed at my attempt to send a lovely arrangement to a friend. 2 months, 4 emails, including pictures, 5 phone conversations, and still only response from company, via an FTD phone call, was the offer of a 15% discount on my next order.

Have used this floral service several times. And, as always am very happy with their product, pricing, and delivery. S&H is always problematic. Would prefer to deal with local concern, but most times they're just not competitive on price.