ProFlowers Reviews

Today is Valentine's Day, and it's the best day to showcase your stuff if you're in the business of delivering flowers, right? Wrong!!! ProFlowers managed to deliver flowers that I could have picked up on the side of the road. Maybe it's my mistake for purchasing from a company that has gotten too big for its britches, and simply doesn't care anymore... or maybe they don't really know that their vendors are screwing them and their customers. My wife now gets to sit the rest of the day next to what is the symbol of big business failing the consumer for lack of concern. I know that losing me as a customer means little to them, but gaining me as a customer will mean much more to a small florist near me. Happy Valentine's Day!

My husband had flowers delivered to my work and when I opened the box there were petals everywhere, stems were broke and flowers were dead and moldy. They guarantee 100% smile but this was 100% mad. These flowers are way overpriced and expensive for them to look this way! I called customer service and talked to a Shawna... who was resistant at first to give my husband a refund. Also would not give me a confirmation number for the refund...so we will see if we get the said refund. Very disappointed.

Just please don't bother buying from them... Spent over 100 dollars to have flowers delivered before noon on Valentine's day (today). Although they got here... Via UPS... In a box... Wrapped up... Loses its whole beautiful appeal. Yeah Happy Valentine's day sweetheart. Now put your roses together and wait until tomorrow and see if they are beautiful or not... What a joke... Box smashed up... Driver didn't even ring the doorbell or knock. Ran off as quick as could be. Please do not waste your time or money... For the love of God don't.

Got charged extra for Valentine's day delivery and they showed up the day before and ruined the surprise. What's the point in charging me for a Valentine's day delivery and they get delivered a day early?? So they ripped me off. Never will order from them again.

My boyfriend wanted to surprise me with these after a fight and it just made him and I feel worse... SMDH... They arrived dead and some stems broken. Also our fight was that he doesn’t show any type of emotion towards me and the fact that they didn’t include the card just made our fight worse.

I ordered a plant for my daughter for Valentine’s Day, what she got was a mess! Zero customer service! No one will answer the phone or return emails. Will never use them again. Very disappointing experience!

The flowers look cheap, you have to arrange the whole thing yourself. The cost is legit as service for delivered DIY bouquet kit. Please save your money and time! Oh and I will assume the UPS guy manhandled my package considering that my vase was broken.

What you get is not what you see online. Instead you get a unarranged box of flowers with a vase in a brown box delivered by the UPS man. This is not a florist delivery. Don't bother calling to complain unless you speak Bangladesh. Just accept delivery & file for a immediate refund & learn from the experience. Never again anything from FTD ProFlowers.

Ordered flowers for Valentine’s Day. Paid extra to make sure they got there exactly on Valentine’s Day. They came the day before. Rep on the phone seemed tired and disinterested. Offered me 5 dollars. I asked for a supervisor. He offered me 15. I took it just to get off the phone and play with my kids. Seriously unprofessional company. A couple of years ago they made the same mistake and refunded the whole order. Gone downhill. Avoid.

Flowers look mediocre. Price for the product and delivery service is way way way OVERPRICED. I got sucked into this because of Groupon. Still cost me over 80$ to have 25$ flowers delivered. Do yourself a favor and go to a local florist and support your local business. Don't repeat my mistake. Or go to Sam's Club, their flowers are better quality and have 7 day guarantee and cost only 19$ for a dozen beautiful long stem roses.

I placed an order with an incorrect address. (My fault.) I called in to correct it (AS I saw that UPS had tried to deliver it to the wrong address and was waiting for a corrected address). The lady on the phone was SO HARD to understand, and DID NOT listen to anything that I was saying. ALL that I wanted to do was change the address and update UPS. (I ordered it 02/12/19 and I asked for it to be delivered 02/13/19, the day before Valentine's day. This was entirely possible and was picked up from the grower and out for delivery same day, which I paid extra for.) (I had the tracking #, order #, everything.)

I have used ProFlowers for years and always had been happy with the service. I knew that they were a bit expensive, but the convenience was attractive -- also, whenever I had a customer service issue, it was quickly resolved. However, something has changed. I recently placed an order under a "Free Shipping" promotion, then realized that I had mistakenly picked the wrong delivery date.

I WAS SENDING MY DAUGHTER FLOWERS FOR VALENTINE'S DAY (SHE ATTENDS COLLEGE IN ANOTHER STATE). I PHONED CUSTOMER SERVICE to have the address changed, they assured it had been done, but when I looked at the shipment details they did nothing. Now these flowers are going to be delivered to an empty home that no one will be there for over a week. They will not only be dead, but I am sure the candy will melt. They offered to send flowers at another time, it kinda ruins the meaning of "Valentine's Day" and not to mention her English was awful and she acted like it wasn't a big deal. Well I will never purchase anything from them again.

The flowers I ordered were delivered on time. However they look DEAD. They are not even open. Complete waste of money. Very embarrassing. If someone special is receiving flowers at work they should look like the picture. Not dead and lifeless. Waste of time and money. Go somewhere else!!!

Tried to order on your website for days and days, without any result, there is obviously something wrong with your connection to get it confirmed and paid. I called today, 13th Feb. and I had the most wonderful amazingly helpful nice person, Russel, on the telephone!! She is the only reason that I carried on to order, since it can’t be delivered on the 14th, Valentine’s Day :( but the next day. Thank you again, Russel!!

I ordered from ProFlowers a few weeks ago and since then I have been receiving 1-2 emails/day. I tried to unsubscribe on their website five times but was unsuccessful. I called the company, spoke to three customer service :( representatives, including a supervisor and was assured that I would be unsubscribed. I'm still receiving their emails. This is totally unacceptable! If your order from them you will continue to be harassed online so beware!!

As much as I tell my husband to buy local, he continues to use ProFlowers. He is a definite internet buyer. I have never had a good delivery from ProFlowers. I was sent purple roses for Valentine's Day. Sent early to avoid the rush. The flowers had brown edges and two of the them were broken from the stem. Shipped from Florida to Maryland.

I ordered dozen roses with chocolates 33.74. OK. Optional Vase 7.49, Card 1.49. Standard delivery 14.99, guaranteed before 12:00 delivery 2/14/2019 9.99. They added 14.99 for morning del. 2.99 Care/Handling, Tax 6.00. Total $91.68. I had 25% discount. I called. Got young girl in China Or Vietnam. Bad English, bad connection, very garbled. I think I got her to remove 24.98 in delivery charge not sure. I wish I had checked their reviews first. Never use them again!!

I had place an order from ProFlowers for my wife for Valentine's and my delivery arrived on the day it was supposed to on Feb 12, 2019. But, when I open my order they sent one of my two order correctly but sent me the wrong flower on the other one. So I called them right away to fix the problem. But, when talking to someone that is definitely from India (even though they lie about where they are from when confronted). So I gave them my order number and my address and name. They were asking for more of my personal information like phone number and email. I told them no. I don't need to give that out. I had ask to talk to the supervisor and he gave me runaround. Say the information wasn't matching. He said, "Someone will contact you about the issue." It took my wife to recall them to get someone different to at least to fix the issue. Hoping that will work. DO NOT USE PROFLOWERS!!! Also overpriced.

My husband ordered a dozen roses from ProFlowers for my birthday on the 10th. They were tightly closed when they arrived, but looked healthy. I followed the care instructions to the letter - room temp water, flower nutrient packet, trimmed the stems, etc. The instruction card said they would open the next day as they absorbed water. But they never opened. Of the dozen, 6 began to droop by that night, and today (48 hours later) 10 of them are completely wilted. The WalMart roses I got the same day, however, look beautiful! I am extremely disappointed, since I'm sure they were costly to order and have delivered.

Hidden fees, no local delivery, no customer service, can't understand English, and... So, I had made the order (many hidden fees detailed by many others leaving reviews) and contacted ProFlowers' customer service... Or tried. On their site, it says 'available 24/7' but the online chat kept telling, "Agents Unavailable." I then called their customer service line and they do not understand English. I had to repeat my confirmation number multiple times, then my name (Jeff) multiple times, and finally I had to repeat and reword my issue multiple times as well.

I ordered birthday flowers for my 92 year old grandmother, they were to be delivered Friday 8th, they didn't get there until today... AND THEY ARE DEAD, FROZEN! Never ever will I use them again! I so wish I could post the pic, augh. 75.00 worth of dead flowers for my 92 year grandma, thanks.

Go to a local store buying flowers, you are better off by 100%. Variation on a theme scam. First the flowers advertised for 2799 then comes the shipping and handling and the taxes and this and that you end up paying twice as much! Oh! "You want them delivered too?" well that's extra... Oh! You want them before noon? Well that's extra... They can shove their flowers where the sun ain't shine! They make you go through the hoops. Enter all your information and at the end they give you the final price which is practicality twice as much as initially advertised cost for the flowers! Lastly they ask that you click on that little box where it says you "agree to our terms and privacy policy". You should start reading their privacy policy!

Hello, I ordered and was pretty happy with my order and the experience until getting to the very end. First they don't tell you the delivery charge is going to be $15 for standard non-emergency non-important day delivery. Second... and this is my favorite. They charge a Care and Handling fee!! What the heck does that even mean? Unbelievable.

This site has so many aspects of a scam that frankly I'm amazed it's still in business. First of all the prices are astronomical. For 9 chocolate covered strawberries you are looking at 50$ base price plus $13 shipping and handling. That is $7 for one chocolate strawberry! All promotional codes offered on the site have requirements that are not specified until going to their site and reading the fine print. For example to earn 25% off you have to spend 40$ with the item conveniently priced at 39.99$. The minimum payment for the promotion might as well be 49.99$ as that is the next lowest priced item I could find.

I ordered flowers from here for Valentine's only to find I needed to make a change to my order. I contacted the company after two days from placing my order and they told me I couldn't make any changes or even cancel my order. So basically it was a complete waste. My coupon didn't work. The flowers looked cheap and lifeless. Don't commit to business here.

I order and paid for same day and weekend delivery for my aunt's 88th birthday, Saturday, yesterday. She did not received them and was very disappointed knowing they were coming. ProFlowers offered to deliver them on Monday after her birthday for same charges and I said no way. They said I would be getting a full refund, we'll see. I will never order from ProFlowers again.

I ordered flowers last week to be delivered on Valentine's Day, after looking into my account I see in was refunded my money. Furthermore, the email confirmation disappeared from my Gmail account. Now I am not a fan on the MAGA movement, nor President 45, but I fully support him with regards outsourcing American business overseas. Whenever I find out a company has outsourced their labor, I sever ties with them. From now on, I will be going to the florist locally. PROFLOWERS, TWO THUMBS DOWN! And I could put zero stars for a rating, I would.

Flowers were delivered dead. All the leaves appeared that they may have been frozen. The roses buds were all brown and black on the tips and the buds all hung over wilted and dead. For the 100 cost you would have thought they would have better quality. Customer care did refund my money with no problem. I won’t take the chance on this company again. When you buy flowers for your wife and her comment after they arrived is “you paid how much for these dead roses”. Never again Proflowers.

I ordered flowers from here on Friday afternoon to be delivered to my mother that just had surgery. I paid over $20 for Saturday delivery. I received an email Friday evening that the flowers were picked up and would be delivered Saturday. Then when I checked the tracking number again on Saturday afternoon it said they wouldn’t be delivered until Monday. ProFlowers did not contact me. I had to contact them and then was told, yes... It would be delivered Monday...with no solution to my issues. I explained I paid the extra money for them to be delivered on Saturday. They finally told me they would take off the Saturday delivery fee... I then told them to cancel my entire order and it wasn’t until I told them I was leaving a Yelp and Google review that they then decided to take all of the shipping off. Why do I need to bring up leaving a review for them to make this right? I will never do business here again.

I ordered what I thought would be a beautiful 30 tulip arrangement as a Valentine's day gift for my wife. It looked amazing on the ProFlowers.com site. OMG, what we received was an $73 atrocious abomination... Nowhere on the site does it say the customer has to set up the arrangement. The site shows FTD brand which leads one to believe that the order will be facilitated through a local florist. NOT, it gets delivered via UPS or FedEx in a box, flowers were wilted, disheveled, starved without water. It comes with instructions requiring the customer to cut off an inch off of each stem, remove wilted leaves, fill the vase with water and flower food that was supposed to be in the box, and then set up your arrangement.

Updated on 02/09/2019: I spoke to the florist personally, and was told ProFlowers gives them a “recipe” to use to fill the order. I have a copy of the information sent to the florist, and the arrangement is complete per what ProFlowers sent them. I paid $129.99 for the flowers shown, 4 tulips, 4 roses, 3 pieces of gladiolus, and filler. Not only will they not fulfill the order on time, not work with you to resolve your issue, there is no value to what they sell. I have attached a photo of what 129.99 buys you with some items for reference. These flowers aren’t worth $40.

I WAS going to ship an arrangement for Valentine's day to my mother in Hawaii using the $39.99 special. Then, at the process and confirm page, VOILA! $83. NOPE! REALLY? I think I'm going to send See's Candy. It was only $6.95 shipping to send to my niece.

I tried to order Valentine's gift for my wife today, got all the way to the end and it said her school's address did not exist. She's worked there twenty years. I called the office manager to verify it was correct. It was. So then I dialed the 800 customer service line. Had to hang up on four separate people because they literally could not understand or hear correctly what I was saying and all four did not speak English!!!! Four separate calls, four different people, all four the same. Wasted an hour trying to order freakin' flowers!!!! Finally gave up.

I used Groupon to get what I thought was a discount, but it ended up costing more than if I would have just used coupon on the site itself. I had already spent money on Groupon so I was forced to use it. Also would not let me purchase the same arrangement that I wanted. Very unclear how it all works together. And almost 20 dollars to deliver is ridiculous In today's world. It’s intentionally deceitful marketing and billing.

VERY frustrating. I ordered through PayPal, but it's connected through my checking account on the back end. ProFlowers charged my account 4 times. They reversed it twice. But that means I was charged a NET 2 times for 1 order. I called and spoke with someone. There was a great amount of miscommunication. I was repeating myself and the agent simply didn't understand me. English is a second language for this agent - which I don't care about - except when we aren't able to communicate.

I have had card fraud happen to me twice. Ordered for $93 attempted on my credit card. Both are related to ProFlowers. I have never ordered anything from them, so it is obvious they are not a secure, reputable organization.

If 0 star was available that is what they would get! I went online to ProFlowers today to order flowers for a Get well soon occasion. I took advantage of the 25% off order today deal, 1st set of flowers originally 29.99. Got it for 16.99. Ordered a guardian angel tree for orig 39.99. Got for 19.99. Long story short total was like $45 and clicked proceed to checkout. Still it was 45 dollars plus 6 dollar in tax. Put in my billing info and hit submit, and lo and behold, my flower purchase went from 57 to $93!!! I did standard delivery, not rush, but my bill had a fee for both!! It looked like a cell phone bill! Here is what it looked like.

Went online today to take advantage of $19.99 Sean Hannity radio program special. Enter "Hannity" after clicking microphone icon. Some other host's name popped up. No $19.99, only $24.99 for 1 dozen red roses. O.K. just 5 bucks, but by the time I got to delivery and all the other charges they wanted to hit my credit card for $45! Called their 800# and found complete incompetence. When I asked to speak to supervisor was told that the person was not available and I would have to work only with person who answered phone. She kept trying to sell me something else although I was very clear about what I was looking for. Communication skills awful. Will never purchase from this outfit.

Beware!!! If you want live, fresh flowers... do not order from ProFlowers! First arrangement arrived on 1/24/19 and by 1/25/18 the flowers had died. I called and they delivered a new and different arrangement of flowers. The company did allow me to select a new arrangement of flowers as I didn’t want the same thing to happen to the first order. Two days later the new flowers were delivered and the vase was shattered and the roses and other flowers were wilted, dried, brown, and dead. I called back to allow them one more attempt and a completely different arrangement was delivered and this time even worse...

I ordered a birthday vase with oriental lilies on January 27, 2019 for my mom's birthday. A beautiful arrangement in the picture; however, they arrived all closed. I brought it to their attention, and they replaced it. Arrived the next day, but again all closed buds... Go figure.

I am beyond pissed and I will be contacting any source I can to show how terrible my customer service has been and I will never use your company again. I received flowers that are dead and the vase is shattered... I called customer service and gave not only my order number the address on the box I am currently staring at and name. I kept being told that nothing matches that there is nothing that can be done for me. What do you mean nothing matches??? I am reading it to you!!! When asked to speak to a supervisor I am told, "Sorry they are busy. I can't?" What kind of business is this? Then I called back and my account now can't be found! Feels like a big scam business.

I ordered 2 dozen roses for a birthday gift for my sister. Right before delivery date I received and email that they could only send 1 dozen due to quality issues. They also stated they would give me a 20% discount. I saw the flowers the day after delivery and the dozen that was sent was of very poor quality - wilted, brown around the edges. I was truly embarrassed. I emailed 3 times indicating my dissatisfaction with receiving only half of what was ordered, and that what was delivered was of very poor quality. I requested a refund, but never received a response. Will never use again.

They are a scam. Beware. They will not deliver. Just take your money! Do not trust them and customer service is very rude!!! I never got my money back!!! How are they in business stealing from consumers???

I have used this company many times in the past and the first thing I noticed was that the flower choices no longer seemed that interesting. In any case because I always was satisfied in the past with them I placed an order for flowers on a Fri., with a delivery date set for the following Tues. I was notified that the flowers were in NY for pick up after midnight on Monday, putting them on track for the Tuesday delivery. No notifications were received after that and no flowers were ever delivered.

I placed an order on 1/11/2019 for a peace lily. My sister's birthday was on 1/15/2019. They emailed me the order was processed and should be shipped 1/15/2019 in the afternoon. On the 15th at 3:00 p.m. they emailed me stating product available and changed delivery date to 1/22/2019. The email stated they would give me 20 dollars off my next order. I thought about it and said that is unacceptable. I would not probably order from them again. I called them and stated my case. And by the way the representatives are hard to understand.

So my husband ordered me roses and the first order they sent me roses that died within 2 to 3 days, thorns on them and petals falling apart. I wasn't expecting new ones but they sent new ones. The new ones were worse than the first ones long stemmed roses that were supposed to be 2 dozen. I get 1 dozen roses full of thorns. Petals were black and ripped up falling apart thorns all over and the vase was very dusty and when my husband ordered them the lady said she charged his card and said she had to so that he could get a replacement. So I called very upset and the first lady who picked up was very rude couldn't understand her. I asked for someone else and she kept talking. I gave her the order number and she couldn't find it. I gave her the email still couldn't find it. Gave her my husband's account number and finally something!

I ordered flowers I wanted delivered to my cousin the day before my Aunt's funeral (which is today, Monday-1/21/19). I placed the order on Saturday-1/19/19. ProFlowers confirmed, for an additional charge as well, that the flowers were able to be delivered on Sunday-1/20/19. Prior to confirming the flowers could be delivered by the next day, they asked me to provide the zip code the flowers would be delivered to so that they can confirm they could deliver the flowers by the day I indicated I needed them delivered. Yesterday (when the flowers were confirmed they would be delivered), I received a call from them but missed the call as I was outside. I didn't recognize who the call was from in cell's history, AND THEY DIDN'T LEAVE A VOICE MAIL MESSAGE.

I ordered flowers for my sister in law and they arrived as scheduled and were lovely. The price was excessive but I wanted to get them to her after the loss of her mother just before Christmas. Based on this experience I also sent flowers to my in-laws. Their flowers were delivered after 11 pm to people in their 70s. The product that was delivered was not what I had ordered. The customer care team offered several options to "fix the error" and I chose to have a new plant delivered. It was nearly dead when it arrive. The Peace Lily had brown leaves and the blooms were brown and white. Two weeks later and it is headed to the trash can. It is the only plant I have ever had that could not be revived. Based on the prices charged by ProFlowers I would suggest saving your money and find another provider.

I ordered flowers for my wife for our anniversary and on the order confirmation it said that I would be emailed when the flowers were delivered. Halfway through our anniversary day, I received no email or flowers, but the payment was processed. I called and I was told that none of the florists are answering their phones, so my order wouldn't be delivered today. He said that he would upgrade my order and make sure it would be delivered tomorrow and I agreed to that. The next day around noon, I received no email and no flowers, so I call again and get the same person and he tells me that my address is out of range for delivery. I ask to speak to a supervisor and she tells me that the florist they picked says I am out of range for delivery and she could have the flowers delivered tomorrow. I told her that this was ridiculous considering that my anniversary would've been two days past and I don't have trust that the flowers would've been delivered anyway.

Over $60.00 paid for a 5 stem Lily arrangement with vase - with expedited delivery. Flowers arrived two days later than scheduled. Delivery service placed the arrangement in 32 degree weather on the side of the house and made no attempt at knocking or ringing the doorbell. Flowers came without a vase or stem caps. Flowers were found 8 hours later - frozen, wilted and just plain ugly!

Worst ever experience buying flowers online. When these flower came they were all closed. You can’t even see the flower. They delivered it premature. You have to keep the flowers in water and take care of them for couple of weeks to see them rise and open. This is ridiculous if you are planning to give them to someone on the same day or in a day or two. I had to force open the flowers and they looked like **. Wasted $60. Will NEVER order online. Just go get it from store instead. Such a bad experience.

Every Christmas Season, I send a bouquet of flowers to my sister in Carson City, NV, and two aunts in Victorville, CA. I have been doing this for about 15 years. On December 18 I placed an order for my sister for Saturday delivery, 12/22. At 10:00 AM, delivery day, I got a call that the flowers would not be delivered and ProFlowers was cancelling the order. While I was protesting on the phone, I received an email that my order was cancelled, AT MY REQUEST, and my refund was being processed. While I was protesting and demanding they deliver something for her Christmas, the person who barely spoke English, hung up. I called back and another person who was almost completely incoherent listening or speaking said someone would be on the line shortly, and then disconnected me. I received no further communication.

Half of the flowers never opened and that ones that did - lasted only a few days. Overall quality is poor despite the low price. Would not buy from them again.

90% of their product arrive on time & the customer is satisfy! All over USA plus!! When they get their flowers from the South America & others they are fresh!! Keep up the complete work. It sure works for you! Keep your prices fair!! Thank you!!

I ordered a Christmas arrangement to be delivered 12-21-18. It was not delivered so I called on 12-22 to track the shipment. I spoke with 5 people - in 2 phone calls. None of them spoke intelligible English and when I was out on hold the music sounded like a garbage disposal was running. (So perhaps the speech problem with the reps was due to poor phone connections? But I don’t think so.) I have sent ProFlowers an email hoping someone will explain the problem. Meanwhile, I have notified PayPal of the problem and hope that I will be refunded my money.

Arrived on time and really was exactly what I ordered. Awesome value in a beautiful wrap. I definitely will he ordering from them this Christmas. I have ordered from others before to less than what picture showed.

I have used ProFlowers for over a decade with good service and fair to good quality flowers. My last order was a birthday gift for my mother. It was a real disappointment. I received an email the day of delivery saying they shipped a different arrangement due to poor quality of the flowers they received for my selection. To compensate me they credited $12.49. No phone call or text to let me pick a different arrangement. They sent fewer flowers that cost $10 less and looked nothing like I ordered. I sent them comments on my experience with no reply after a month. They have lost a good customer.

I've used ProFlowers in the past without many issues. The flowers arrive in good, but not great condition. Called because my order had still not arrived. A day late. The rep was NOT helpful, and actually was trying to convince me that today was still the day of delivery. It took several minutes to convince him that he had his days wrong. 15 minutes on the phone and still no resolution. This service works OK when there are no problems, but I will NOT use again because of the poor customer service.

I only use ProFlowers, and if somebody’s flowers die within a week, I called, and they replace them. This is a pretty good service, but the shipping, as with most of them, is expensive. It is probably one of the easiest floral outlets to use, and I can always get flowers that I know will last at least one week.

Order some flowers for my wife's birthday on December 20th. They gave me a window from 9 a.m. to 8 p.m. But keep in mind most people work from 8 to 5 or either 8 to 4 so now my wife has to stay at work always 8 tonight just to get her order. And they pretty much ruined my wife's birthday and surprise. I would never order from ProFlowers ever again.

I have ordered from ProFlowers for years and they have never disappointed. Since November 2018 however, they have been horrendous. I ordered an arrangement for my in-laws for Thanksgiving that they never delivered!!! Then they replaced that order with an inferior one. Then they sent me DEAD roses to make amends - I called and said what a nice gesture - LOL - they then send the roses again and they are half dead so I gave up.

I ordered a floral arrangement for my mother for mother's day. When they arrived, every flower was wilted. It looked like it had been through the mill. She was VERY dissatisfied, and called them to complain. They agreed to send out another arrangement. The replacement looked much worse than the first. NEVER order from this company. They are worthless, and you should spend a little more money elsewhere. Save yourself the embarrassment, because I will NEVER live this down!!

I would not recommend this company for your floral needs. Worst company I have ever dealt with and their customer service doesnt care. Bought a plant for my wife for her birthday and the plant literally showed up dead, wilted, awful. Called customer service. They didn't care at all. Finally offered a full refund and had no intentions to make it right. Never buy from them again.

I have ordered flowers some ProFlowers many times before in the past. I work overseas and always send flowers home and like the way the flowers arrived from ProFlowers before. This time I set up flowers to be delivered on a very special day as my fiance and I are expecting and she had a doctor's appointment scheduled on my birthday as we were finding out what we were having! I scheduled the flowers to be delivered and ordered them 2 weeks before my birthday. NOTHING. I received nothing past my email confirmation for my order, I asked her brother if they showed up, again NOTHING. I then contacted customer service, which they state they are there 24 hours to help, took them over 24 hours to respond. They then stated there was a problem with my credit card. They are correct, my bank cancelled my card due to it being compromised on the 4th of December.

I bought these flowers as an anniversary gift for my wife. When they had not arrived by 8pm on the delivery date, I was beyond irate. This year the wife and I desired to simplify and only get each other one gift. Really ruined the day when my simple gift had still not arrived by 9pm. People order from this business to commemorate specific dates or events on specific dates. When the item isn't delivered on the agreed upon date, it defeats the whole purpose. We even denote what type of event the item is for when they are purchased. Ironically, the flowers just arrived about 20 minutes ago. I called customer service last night, spoke to Alan, and cancelled my order. Alan promised me a full refund. That's cool from a business perspective, but that won't alleviate the sadness of my wife not receiving her anniversary gift.

I have ordered flowers in the past so decided to try again. First, choose an arrangement, then begin to order. Wow, the vase is not included, it actually costs more than the flowers. Then I was inundated with numerous choices to add - - -??? What the hell? Why can't I order flowers at the price listed which includes the vase? Deceptive advertising! I don't respond well with all this BS. Never again.

Recently was a victim of fraud and they spent every cent they could at this establishment. Looking at these other reviews one can only assume this is a scam. They also ordered pizza and I got that money back via dispute but I can’t get the money from ProFlowers? Do not order anything from these scam artists.

Purchased flowers for my sister’s funeral on Sunday, 12/1. Flowers were to be delivered to funeral home on Monday, 12/2 in the afternoon. ProFlowers knew as early as Monday, 11:00 am that they could not make delivery. They did not make contact with me until today, which is a day after the delivery and only after I made an online inquiry as to status. I am hurt that they did not try to call/email me so I could make other arrangements.

Ordered a Christmas arrangement during cyber savings week and paid for a Saturday delivery. They were not delivered because the company changed the delivery date. Called customer service and was put on hold until the call dropped. This happened twice. The third time I did get some help but they charged me the full price of the arrangement along with an extra $5.99 rush charge, $12.99 for standard delivery, plus another $3.99 for Care and Handling. I think you would be far better off ordering from some other company. The arrangements did not match picture... Delivered on wrong day.

Last year on my anniversary, I used ProFlowers to order roses to be delivered to my girlfriend. The flowers were delivered after the day I chose (my anniversary), so I looked like a jerk for missing my anniversary. Fortunately, ProFlowers gave me a refund, insisting that this was not their usual service. However, I should have read reviews like the ones on here. This year, I used them again. And again, no flowers showed up on my anniversary date. They even sent me an email saying they were switching my order from one dozen red roses to 18 Candy Cane roses in order to make sure I got them on the day I requested. And still, no flowers. Today is the day after my anniversary, and I called to cancel the order. They've run out of chances with me, and I hope that no one uses them ever again after reading this review and all the other terrible reviews on here.

Please avoid purchasing from this company if you are expecting your order to deliver as pictured. I sent my daughter a sympathy bouquet to help lift her spirits. She just lost her best friend in a car accident and she is grieving. The picture showed this beautiful arrangement and they delivered a bunch of stems and weeds! I was mortified when she sent me the picture. It looks like a child arranged it! I called ProFlowers and they gave me the option for 30% refund, then 50% until I finally lost it and asked them how they could charge anyone for weeds! It was $76! They finally agreed for a full refund, but as others have listed the experience was already crushed.

I ordered a deluxe lily arrangement to be delivered to my girlfriend on her graduation day. I paid extra for extra blooms and for them to be delivered early. $80 total and not one flower was bloomed. Very disappointed. Who wants a bunch of buds delivered to your school as a surprise. Won’t be ordering from ProFlowers again.

Like so many others here, I was completely unaware that flowers would be delivered IN A BOX. I wanted to send my mom flowers as a congratulations on her new job. They were delivered by UPS in a box IN BUD FORM, not even bloomed. I am so disappointed. The rep on the phone tried to tell me that their website States how the flowers are delivered but I couldn't find it there. They refunded me the $70 I spent, but they totally ruined the experience for both my mother and myself. I will be ordering from a local florist going forward.

Bad company. Never deal with them. First time they cancelled the order. Second time, there was a delay without notification with wrong order and double the price. Unreliable. Argumentative on the phone. Bad!

I couldn't be more disappointed with ProFlowers.com. I ordered a bouquet to be sent to my mom on her birthday. My mom who appreciated the gesture sent me a photo saying, "I can't wait until they bloom." The bouquet that was delivered to her had 15 completely unopened flower buds. It literally does not have a single flower. I can't tell you how much I would recommend ANY other flower company. I understand that they will probably open up in a few days and may look fine, but that isn't what I paid for. I will say that I called and they refunded my money, but frankly I was more than happy to pay the $60 to give my mom a birthday present that she would enjoy. I wish so badly that I could attach the photo of what was advertised versus what she received because it is ridiculous.

I ordered flowers a month in advanced for my anniversary. Only to find out now that they will be arriving the day after instead. Not Dependable. They need to hire some people with real experience that can actually run a business.

I ordered flowers, through a Groupon, two weeks before they were to be delivered. I, too, did not see until order was placed that they are delivered by UPS. I wanted them delivered on a Friday because my daughter is home that day. Well, I was notified that there was a "delay" in the delivery and they would be delivered the next business day, which would be Monday. They would be dead by then. I was NOT given a complete refund. Only for the additional amount over and above the Groupon. NEVER WILL I USE PROFLOWERS AGAIN! I should have checked this site before I ordered!!! Many disappointed people!

Don’t make my mistake, be sure to read entire checkout page before placing order. I was not aware the flowers would be delivered in a box and by UPS (so tracking was: ‘out for delivery’ at 9 AM and next alert was ‘delivered’ at 5:48 PM). It’s not suitable for special occasions like anniversaries because my wife had to assemble her own flowers which ended up taking the experience of getting flowers away. The flowers turned out nice and I liked the convenience of ordering online. But in the end, it was 90 dollars spent to assemble flowers. Support your local florist please!

My boyfriend ordered me flowers and they sent them to me with the incorrect card. I got a 'happy bday' from 2 random strangers instead of the sweet anniversary note. Then they resent the card a week later and used a WHOLE EMPTY flower box for a postcard sized note, that is individually packaged in an envelope anyway! It is just such a waste of a lot of cardboard and cannot be good for the environment. This company needs to review some of its practices, specifically packaging and what is packed.

Found out very late that a cousin passed away. Ordered flowers for next day delivery to the funeral home around 1030 that night. Funeral service started at 10 am the next day (a Saturday). Got an email that said something like “our local florist has your order and will start on it right away”. All day Sat, never got a delivery confirmation. Tried calling customer service and got message saying “higher call volume than normal.” Still no delivery confirmation on Sunday. Was able to reach someone in customer service that said there was a problem with the order and the florist now needs a home address to send the flowers to.

I wish he would stop using ProFlowers. He's had bad experiences in the past and stopped using them. But got good offer and thought he'd try again. Sent me 24 roses for my birthday. Three days later, they were wide open, drooping, brown edges, petals falling off. After three days!! He called them, they sent a replacement since they guarantee them for 7 days. Three days after receiving the replacement? Same thing. He's calling for a refund and will not use them ever again. It's over.

I recently ordered flowers to be delivered the next day to my wife. For some reason after I placed the order, I read the reviews of ProFlowers and was so concerned that I tried to cancel my order but it had already shipped. The next day I was pleasantly surprised when the flowers arrived even earlier than promised. They were of higher quality than what was advertised. The flowers are still beautiful to this day almost a week later. I give them a 5 and will surely use them again. Thank you ProFlowers.

I ordered flowers for my mother's birthday and when they were delivered I was very disappointed. Although the delivery went fine the flowers arrived half missing! Come on... However, I contacted the company through chat and right away they apologized and offered to send replacements. So this is the reason for 3 stars. Next time I'll just buy flowers and hand deliver them myself.

So when you pay over $100 you should at least expect the flowers you ordered. Nope. Instead of the FIJI GETAWAY - 12 STEMS OF HOT PINK GARDEN ROSES she received 24 roses that were multi colored. Later I found out they emailed me last min and mentioned something about the flowers not passing quality check so they sent different ones and they never do this apparently. I was refunded $20 on the spot for the inconvenience. However the vase I purchased wasn't in the box at all so it cancels out the inconvenience fee. So I decided to dispute through PayPal.

I ordered flowers for my wife for Mother's Day. I received them dead and moldy. I contacted ProFlowers and all I was given was a apology. That nothing can be done and they sent me a 25.00 gift code through email to give them another chance. No refund of any sort for the dead flowers. Against my better judgment I just tried to order flowers for my wife's B-Day. The flowers are on sale 50% off and with the code I figured that I will give it one more try. As soon as I added them to cart the price went from 50% off to full price. With that 25.00 code they gave me it turned out to be more than on sale. I called them and you guessed it. Nothing they can do. I will be supporting my local florist from now on. Save your money. Don't go with ProFlowers unless you want a big disappointment and they ship out nothing but trash.

I ordered $60 worth of flowers to be sent to my wife for an anniversary. What they sent me wasn't even close of what they had on the picture... Terrible. Then the customer service told me that 98% get sent out is right and that I was the 2%. Such a joke.

I placed an online order to be delivered to my mother the day before her birthday to make sure she had them for her birthday. On her birthday, I received a strange email from ProFlowers thanking me for contacting them and indicating they issued a refund for a fraction of the cost of the flowers I purchased. Apparently, the order was damaged in shipment and would not be delivered on the day I requested, and further would not be delivered for another day or two. I contacted customer service and was transferred to reps outside of the US. They were extremely unhelpful. They refused to let me cancel the order and order a same day delivery, did not offer any suggestions to get the flowers to my mom and were basically rude. I will never use this company again.

I ordered flowers for a funeral I couldn't attend of a close friend of mine 4 days ago and was called 15 minutes before the service started saying they couldn't be delivered and if there was another address it could be sent to. I scheduled for it to be delivered by 10 am on today's date (9/13/18) since the service started at 11. I received a call saying it was not delivered because the florist came in at 9 am today (opening) and didn't have enough time. The thing I don't understand is if I placed this order well in advance why would they not go ahead and prepare for this early delivery especially during this time of grieving. I will not be purchasing from ProFlowers again and recommend you not to for important occasions.

If you do not need to contact their customer service, then I guess they're okay. But if there's any chance you need to speak to someone over the phone, you are GUARANTEED to get disconnected. Their agents love hanging up on you. I had it happen THREE times in a row today. So if you love getting intentionally hung up on, then this is a good company to deal with.

I ordered flowers on Friday to be delivered to my daughter on Saturday. She broke her elbow and I wanted to cheer her up. The flowers have been in transit for three days. Today is Monday and she still has not received her flowers. Unacceptable. I will never order from ProFlowers again.

I ordered flowers 2 days before my daughter-in-law's birthday (they live on a Marine base) and received an email saying they would be delivered the next day. Two days later, I received another email saying the delivery was delayed by a day. After no delivery, I called and they said they checked with 2 florists and neither could deliver on base. But they didn't even let me know! I googled for florists in the same town, chose one with a high ranking, called and they do deliver on base, and placed an order for same day delivery with a nicer arrangement for less money! No more ProFlowers, ever!

So I ordered flowers from this crappy company a week before my sister's birthday. They didn't arrive. Contacted them. They assured me they would make a new bouquet and that it would arrive the next day. They didn't arrive. Complained again. My sister finally received her flowers 2 days after her birthday BROWN, WILTED AND DROOPING!! And ugly NOT LIKE THE PICTURE to boot!! It's obvious to me that they didn't make a new arrangement, that I'm sure the same flowers were in transit for the entire 3 days!! After refusing to pay, contacting my credit card and PayPal I received a full refund. Also I got a 4th apology email asking to use their services again... Seriously as if. HAH!!!

Ordered 100 flowers with a vase for my grandmother’s 90th birthday, the worst flower company! The flowers was almost dead when delivered, the vase was freaking hot to touch! Wasted money, never again! Good job ProFlowers... or NOT!

I ordered my wife 18 long stem roses and we got 9 long and 9 short stem in a rectangular FedEx box left inside our gate. No attempt to contact my wife in the house. The flowers were also all black around the edges. Will never use again. They look nothing like their ads, nothing!

Ordered flower for girlfriends birthday scheduled delivery birthday. Delivery day comes and goes. No flowers. No email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough called and then after call email with still un-happy results. They said package got damage original delivery day and they sent out new order to be delivery for two day later. Why wasn't someone telling me problems and then since not my fault why not Overnight-ed to fix problem. They say, "Sorry we'll refund shipping cost only." No reduction in flowers, no reduction in their handling fee, no discount on future order & from call and email I sent no care for my business.

I ordered flowers with a $19.99 delivery charge for same day/local florist. The flowers were never delivered. It took me 2 hours, 2 disconnected calls and a supervising "gatekeeper" 2 levels up to even begin to make it right. After a difficult knockdown, drag out verbal "negotiation"... It still isn't. If they guarantee satisfaction and back the deliveries contracted for, upon failing to do as promised I think the delivery should have been made pro-gratis... at no charge... immediately.

Mom’s 72nd birthday, I ordered her something out of the norm... some chocolates. A day late and full of ANTS! Immediately threw it all away and called and was promptly refunded our money. Goodbye ProFlowers.

This was my first and last time ever using a flower delivery service. I placed an order for flowers at around 10 am because it's the anniversary of my mother's death and wanted my grandparents to have something special. I paid for same day delivery. I waited all day until 6:30 pm and they still had not been delivered. I reached out and come to find out "they only have one florist in the area and your order was unable to be fulfilled." So I asked why I was the one that had to call and find this out. They said they weren't notified by the florist that they couldn't fulfill the order. Which is absolute bull.

I use ProFlowers a lot through the year to send to my parents who live far away. Usually the flowers are always beautiful and last for a long time. My most recent order, however, the flowers came and some were broken and it was nothing like the full, bright bouquet I ordered. I called ProFlowers to let them know and they offered me a few different options for how they could make up for this mistake. The representative apologized to me (a few times) and I felt the whole situation was handled quickly, professionally, and guaranteed that they keep my business. This is how good businesses run. I'm a business owner myself and nothing makes me happier than a big company really showing they value their customers. Mistakes happen for sure, but it's how they are handled that makes the difference.

I placed an order for mini orchids as a gift to myself... picture showed orchids on 2 branches. I received a few orchids on one branch and that is how it stayed for the about 3 weeks it survived. Nothing new grew in. Very disappointed. Pity I did not check it out first!

I will never order flowers from them again!!! I had flowers deliver twice. Once in February and the other time in June and both times they were awful. They showed up death both times to the same person. I called to complain and couldn’t get a hold of anyone and no one called me back. The worst customer service I ever received. I left messages and no response.

Not only do they overcharge on shipping, they don't deliver! They've screwed me twice! They claim to attempt delivery but, they really don't. This is the second non-delivery on the date I chose. The first time they delivered "Dead, yes, Dead" flowers 3-days later! ProFlowers is a SCAM!

Ordered flowers for my wife for our anniversary just to get a email the day of saying they do not have the flowers in stock so to contact them for a second choice. I called them and they told me they could not send out flowers because the florist has no other flowers to send. The only thing they were willing to do was cancel the order and refund my money. So the day of my anniversary I have to try and find flowers somewhere else. I won't be doing business with them again.

Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the ProFlowers.com website and found exactly what I wanted and put it into my cart. I went through ALL of the steps and even checked out, to the point where all I had left to do was enter any discount codes and my credit card info to pay. My order came to $44.98 and they showed that total in the invoice that the site presented, asking me to enter my payment details as the final step. I was ok buying the $14 Groupon deal that got me $30 towards the flowers and then paying the $14.98 left over amount, so I went ahead and bought the Groupon coupon. I went back into my flower order and applied the coupon code and then submitted all of my payment details to pay for the order.

I make simple purchase online 1 dozen rose, delivery date May 10. Dead box, wrong flower show up, Father's Day. I call for customer's support. I talk to 13 yr old girl from my home Bangkok. She know nothing about flower. I hang up. I done. No more ProFlowers. No pro. Amateur flower.

I bought these flowers as a surprise for my wife's anniversary and they were NOT delivered!!! Called the next day to ProFlowers and found out the delivery person delivered them to who knows where, without any signature!!! Ruined my anniversary since it was a surprise and since my wife didn't receive anything on her anniversary it looked like I completely forgot!!!

I ordered flowers for my mother-in-law's birthday. The flowers I chose from the website did not look anything like what was delivered. I contacted JustFlowers because I was extremely upset and dissatisfied. I have been given the runaround. After a week and a half, the customer service department said they would gladly refund $7. I paid $75 for a arrangement that looks like a $20 arrangement put together by a 10 year old. This company does not stand by their guarantee. I have asked to speak to a manager and have never gotten through. DO NOT ORDER ANYTHING FROM THIS WEBSITE. It is a total joke. The pictures below reflect what I choose from the website and what was delivered. Granted the flowers didn’t last 7 days.

I ordered my wife some flowers from ProFlowers (rainbow Roses). The first order was on time but all but 4 Roses never bloomed. They were tended to by following the directions (we have ordered Roses before and know how to tend them). I called to discuss the issue and opted for them to be resent instead of a refund. The second order was a hot mess. The flowers were beat up with several roses having been broken during shipping. The box of chocolates was completely melted into 1 nasty blob. I will not waste my time and money on a third try with this company. I will go back to using local florist and get flowers the same day and be able to address issues in person.

Selection shown online does not match actual delivery in quality. Delivery undependable and virtually non-existent. Customer service not a service, many cannot even speak English clearly. Will never use again.

I like ProFlowers but they recently increased their prices which I think are too high and they charge for extra things like delivery on a Monday. When I first used them they were reasonable. Now they are expensive like 1-800-Flowers so I will look for another flower shop next time I order flowers.

They hit you delivery and service charges that cost three times as much as the purchase. The flowers themselves were small and dry. They didn't last 3 days.

The last two times I used this service, I've had terrible experiences and won’t be using ProFlowers again. The flowers would be shipped from your Texas location to Richmond, CA and show leaving the UPS shipping facility in my area at 8am. The problem is they wouldn't arrive to their destination until 3-4pm. These are flowers! They are perishable! They shouldn't be arriving at the end of the day, and by the time they do, they are on the verge of dying. Very unprofessional. I complained about this last time and received a discount off my order. I then tried giving you the benefit of the doubt and ordered again hoping for a better result. I received the same result as before. Therefore, I will no longer be using your services. You can’t charge someone a premium and then fail when it comes to providing the service you say you “deliver”. Maybe think about getting a better shipper.

The cost is horrible for the service you get. You get boxed dead flowers that you have to assemble yourself making it a crap gift for someone with terrible presentation. My husband sent me Valentine flowers last year with them and he come home took one look at them, (he used to work at a florist as a young person) now he’s a professional. He was very upset. I can see why but it’s not about the flowers. He’s amazing for the effort. But for ProFlowers. I wouldn’t ever bother. The delivery person was a dry acting jerk when delivering the stupid box. The whole experience is nothing like when I was young and my grandfather and family used to send my grandmother these grand bouquets of roses that were magnificent and delivered with smiles and surprise and heart. Not nowadays. Sad.

When you make a purchase, you have to understand that there will be plenty of service costs. For example, a standard delivery cost can be as high as $15.00. If you desire a certain color vase, an upcharge of $7.75. Taxes, service charge all add up almost doubling the amount of the order.

The shipping cost is the reason I no longer use any of the flower delivery services. I can get fresh flowers at my big box stores for half the cost as the flower delivery services.

ProFlowers have arrangements for any occasion. I sent flowers to family, and they were pleased with the arrangement. I stopped because shipping fees cost more than the arrangement.

I ordered the Mother's Day Spectacular with Ginger Vase and Chocolates for $19.99, plus Mother's Day greeting card for $1.99, for Mother's Day 2018. The shipping and handling was divided into three fees: $12.99 for standard delivery, $14.99 for guaranteed May 13 delivery, and $2.99 for care and handling, coming out to $30.97 total. The irises and star lilies never bloomed at the same time. By the time that even a couple of the star lilies had fully bloomed, the irises had turned to mush, and many of the star lilies were completely closed. That said, the delivery did come on time, and both the irises and star lilies were very pretty when they were each in bloom.

Ordered a Get Well plant for a sick co-worker. Had to wait 4 days before they could deliver and what was delivered was nothing like what I had ordered in the picture. I am embarrassed to have this delivered to a friend. Cost was $67. I have included the pictures of what I ordered and what was delivered. Pic with stick is the delivered plant. Never again will I use this company.

Our sister-in-law was recuperating in a rehabilitation home and was thrilled with the Angel tree. Even at the end on January it was still green and thriving.

The flowers weren't as pretty in person as they were online. We weren't really happy with the purchase. I find it easier to physically go to the flower shop myself and purchase the flowers.

The pricing ended up higher than what I asked for and my delivery was free. I also had a discount for being a first time buyer. The representative had a thick accent and couldn’t understand me. I had to repeat the delivery address 4 times. I asked for a specific vase and the flowers were delivered in a box. The flowers were pretty and lasted.

Late delivery and flowers looked used. Difficult to deal with and have not Used again. Do not recommend. They really need to up their pride and ability to serve.

I received a planter of bulb flowers from my coworkers after I had surgery. The pictures showed a beautiful bouquet of tulips, daffodils & other pretty flowers. After 2 weeks I have a sorry sad planter of droopy plants with 3 daffodils. Sorely disappointed. I don’t think my coworkers would appreciate seeing what a sad sack of flowers I received. NOT recommended!

Once service charges were added, it became a very expensive option. Flowers were pretty but did not live long once placed in vase and water. Service charge I felt was extremely high, and this lowered my satisfaction with the product.

My husband sent me a combo package of ProFlowers and Shari's Berries. The flowers arrived looking very bad, followed instructions to the letter, did not revive them as stated. Very bad experience with ProFlowers.com. Shari's Berries were wonderful as always!

I recently bought flowers (Mothers day gift special) from ProFlowers and was sadly disappointed. The process and service from them sucked. They were late twice delivering and flowers were dead or dying.

I find it that during high demand times their flowers aren’t always the best but their customer service is excellent and always there to take care of the issues.

I ordered a Mother's Day floral arrangement for my stepmother to be delivered on 5/12/18. I received an email (not phone call) at 4:15 pm telling me the flowers will not be delivered until 5/15/18. I calling to complain and was told that the flowers would be delivered free of charge on 5/15/18 to which they were not. I called today to be told the order had been cancelled and that it is what it is. My stepmother would have good reason to think I have lied about the flowers as I told her they were coming twice. This company has zero integrity and will not stand by their word.

My brother-in-law, passed away. I was unable to make it to his memorial scheduled for Friday 11 May 18. I ordered flowers on the 10th to be delivered on the 11 May. The tracking shows it was delivered to the funeral home at the funeral home on 12 May, and then it was left at the door! I asked my sister if she had received them. She did not receive the flowers until Monday the 14th when she had to drive back over and pick them up. These flowers set out on a doorstep until that Monday! She said she tried to save the rose plant, but she couldn't. I really don't understand why you would ship flowers from Georgia to Tennessee and then down to Tampa Florida???

I had the worse experience with ProFlowers. I put in a order for a delivery for my Mother in law for Saturday delivery. I called because I never received correspondence of a delivery. I opened up my prior order with a delivery date of Tuesday May 15th., I called furious and the rep said the flowers were dropped and damaged. I wanted the order delivered on Sunday. The rep said it wouldn't be received until Tuesday with no other options. This is bad business. I wanted my refund and the Rep said she would refund the order and still deliver it on Tuesday free of charge. I informed my mother in law of the delivery for Tuesday the 15th. Absolutely NO delivery from ProFlowers or email. I will NEVER order from them again. I have yet to receive any notification.

The flowers were very nice and they lasted several days. But my complaint is the delivery charges were nearly as much as the cost of the flowers. One time I received an email stating that I would have free shipping. I sent my parents some flowers for their anniversary and was charged shipping even though I used the code from the email. They frequently have some good deals on the flowers but the shipping costs have caused me to stop sending flowers through them.

A little saddened. I ordered a funeral arrangement to be delivered May 19, it came May 12 by mistake, and was reassured it would be delivered again on May 19...it never showed. The funeral is over and no flowers. The reality is the life being remembered was the most important thing, but the family wanted flowers and didn't get them, which was unfortunate. It's difficult trying to speak with customer service who reads from a script and whose goal is to just try and placate you, never really try to fix the problem.

Beautiful bouquets. I love the way they notify you of delivery. Prices are great. I don't use any other flower delivery than ProFlowers. It's the best efficient and reasonably priced.

Nice service. Flowers are fresh and arranged nice. The shipping delivery is on the high side. $20.00 dollars cost close to $40 or more when shipped but the ordering is easy and choice is great.

Flowers are never what I ordered when they are delivered. I wish that they would show the ACTUAL flower arrangement instead of something similar. It's sometimes disappointing what they send.

I order the 100 count Peruvian flowers, gift card, and a small box of chocolates to my sister's birthday gift. Her birthday was on Monday, April 23, 2018. I asked that the flowers arrive on Friday, April 20th. I later learned that my sister was sick on her birthday, so I did not check on her until the following week. When I was finally able to talk with her after she got well, I asked her about the flowers. It turned out the Peruvian flowers were all pink - not all the different colors as shown on the photo at the website. Plus, the vase that I ordered was suppose to be a lavender purple (as shown on the photo). But, my sister said it was pink. I was a little disappointed as I wanted for her to have all kinds of different colored flowers. She was happy, nonetheless, but I just want to say that what a customer sees on the photo can be very deceiving to the customer. The flowers delivered may not look like the photo at all.

I received ProFlowers so that is why I chose them but I never know what they look like when they are delivered which I don't really like. I'd rather send flowers from a local florist but that is not possible when you need to send them to another city or town. They are a bit expensive for the nice arrangements.

I wanted to send an arrangement that would really blow my mom away and make everyone of her coworkers green with envy. I didn't just splurge on the deluxe upgrade, I ordered the premium. Not only was it late, but what arrived wasn't even close to the standard version in the pictures shown online. The vase was completely different and shorter than the card I sent. Even though I was able to get a refund, it ruined my whole intention of showing my appreciation for the love and support of the woman I'm lucky enough to call mom. I'm appalled at the false advertising and marketing scams run by this business. Not to be trusted!

I ordered 'Two Dozen Colorful Roses with FREE Glass Large Ginger Vase' to be delivered to my Mom on Mother's Day. I received email confirmation that my order was received and would be delivered on the day indicated. On Mother's Day my mom received 1 dozen roses, not the 2 I ordered. Then at 3pm I received an email from ProFlowers that stated "Your beautiful gift was just delivered... TWO DOZEN COLORFUL ROSES WITH FREE GLASS VASE". I was expecting I would receive 1/2 off my order because THEY made the mistake of sending my mom 1/2 the flowers I ordered her. But no! Instead I was given a WEAK excuse that the 2nd dozen roses that were to be shipped to my Mom "...failed to pass our quality requirements". And although ProFlowers was "terribly sorry for this change", and they promised to "take FULL responsibility", their idea of doing just that is what really pissed me off.

I ordered flowers for my ex mother in law's funeral. They were from myself and her grandchildren. I paid extra shipping to get there in time and they did not. I called and found out they were delayed until 2 days after the funeral! I had to talk to 3 people before I could get a refund. They told me the delivery couldn't be stopped so I still had to pay and I should tell the family to pick them up later. However, her children were spread all over and they weren't going to return to town for a plant. Never again.

I have sent and received flowers from ProFlowers. The bouquets are always fresh and seem to last a little while. They make great inexpensive gifts and also often have special pricing for some holidays, making them very affordable.

I just purchased Rainbow Roses for my wife for our 44th Anniversary. By day 5 the flowers were wilting and on day 6 they are horrible. All directions were followed and this is first time this has happened.

I originally wanted to order online, but it said that the address I was sending to was not valid. So, I telephoned. I explained that I needed to place the order and needed help. I explained I only wanted the flowers. After all of the information was completed, the girl kept insisting I add chocolates to the order. I explained I only wanted the flowers. She hung up on me. I telephoned back and just asked to have the manager take my order. Everything was great, and they acknowledged that I have used them for many orders and waived the shipping. However, what I ordered and what was received are apples and oranges. I ordered a deluxe Mother's Day bouquet with pink tulips and white orchids. My mom received orange tulips and a completely different vase.

I received two dozen roses from ProFlowers for Mother’s Day. Not a single rose has opened. The rose buds as well as leaves started dropping off as soon as they were placed in vases. Two days later no roses and a mess of dead leaves and flowers on my counter. ProFlowers offered to replace the order but that was not acceptable. Four phone calls later they agreed to credit my sons account for half the cost of the order and send a $20 gift card for later use. I would not recommend ProFlowers under any circumstances.

I placed an order for a bouquet of flowers to arrive on May 12, 2018, the day before mother’s day. They arrived on time, but when my MIL sent me the picture of them, they were almost all fully bloomed even though the company says they will arrive in bud form, and half of them were wilting. After submitting a complaint to the company, they emailed me a $25 off coupon for my next purchase, and didn’t even reach out to directly contact me about it. This was my first time ordering from them, and I will not be ordering again.

On April 24, 2018 I ordered 3 flower arrangements for a friend’s mom, my mom and my mother-in-law, to be delivered on Friday, May 11, 2018. My friend's mom’s flowers were delivered on Friday, May 11, 2018, but included a card that wasn’t from me, she had no idea who the flowers were from. My mother-in-law's flowers also showed up on Friday, May 11, 2018, however, her flowers were completely wilted, and there weren't even enough flowers to make the arrangement look like the one I purchased.

Ordered flowers guaranteed to be delivered on Mother's Day. Got the usual runaround from "no" customer service. Still not delivered, this so-called company I will never ever use again. Doesn't even deserve the one star I've given.

Ordered flowers for both my mom and stepmom. Both let me know that by Sunday the roses had not opened and drooped and the rest of the bouquet went out in Monday's garbage because they died. They both followed the advice on how to keep them fresh and both bouquets died anyhow. Very dissatisfied and I will not be lured by their "free shipping" or "come back and use your credit." After seeing all the reviews I guess I should have done my homework. Feeling ripped off...

I placed an order on Saturday, May 12th for Mother's Day flowers to be delivered the next day. After receiving confirmation and paying for them and the extra fee for next day delivery, I thought I was done. The next day when I went to my mom's I expected to see beautiful flowers. But no, there were none. It was already almost 4 p.m. so I figured they weren't coming. I attempted to email the company to find out what was happening and of course got no response. I emailed them 2 more times the next day and did not receive a response either.