ProFlowers Reviews

The floral bouquet I selected for my 92 year old mom was delivered on time as specified. I was notified when my purchase was Out For Delivery and another notification when Delivered. ProFlowers offers a good value and has always been reliable. My mom was very pleased with her bouquet as it contained beautiful flowers in the early bloom stage that would later achieve full bloom and last for several days.

Their website providing me an incomplete invoice. I had to call their silly customer service verifying my account with a million questions. My bank doesn't even ask these questions. Total waste of time. If you're going to charge these prices I expect a thorough invoice and I would not have to call your silly customer service department. NEXT TIME PROVIDE THE NOTE I WROTE IN MY INVOICE!! GET WITH THE PROGRAM PEOPLE!!

Bad experience, they don't deliver and spoiled the moment. Try with local florist directly. Also customer service wasn't very helpful. The only thing they keep repeating was to cancel my order and schedule for different day.

I ordered flowers on February 10th to arrive Feb. 13th. The tracking info stated it was in Indiana (destination Chicago) for 3 days! On February 14th, I called to complain (5pm CST). They said my complaint had to be registered after 8pm CST because that's their delivery time. I pointed out that it was already a day late! It sounded like the girl was being coached on what to say because I heard someone in the background as she would correct her statements. So, I called back at 8pm and the guy refunded my money. I'm surprised I did get that money back. I was expecting to eat the cost. I know for a fact no flowers had been sent...scam company. Recent positive review is so general you can tell it's a fake!

The pic is really all you need. Frozen, broken, dead. Just plain ugly. Second time I’ve gotten flowers from this service and both orders were dead and ugly. At least they gave him a refund without hassle.

This company is a totally fraud. Several times we gave this company opportunity to make up and they still sent flowers frozen and strawberries white on the bottom and old inside. When evidence was provided and customer service in Philippines was reached, they put us on hold for 45 min each and few times we even got disconnected. The main customer service answered that they are could not meet our expectations. The company has all over complaints and 1 stars reviews. I guess it's not just us...

My husband surprised me with some “Just Because” flowers while I was sick for a month during and after this Valentine’s Day 2019. I waited for them to bloom and hardly nothing. One set bloomed a bit but looked tired and frail. My stargazers, only one bloomed the rest didn’t even seem to try. This is with fresh water and food changes as directed by ProFlowers. Told my husband he’d do better going somewhere local!!

Received flowers 2/19 for my 76th birthday. No way were roses fresh. So many bruised petals. Got 11 instead of 12. Peruvian lilies smashed. Hanging off stems, very dead. No way fresh either. Replacement received. Again only 11 roses.?? Maybe their doz is different than mine. Roses not as bruised. Lilies better condition. I am more disappointed for my daughter and family who waited to hear about how I liked the flowers. They were sick at heart to hear of the condition they were in. They couldn’t believe a florist claiming fresh, quality flowers would ship such bad flowers. And twice shorting the bouquet. Could this be called false advertising?

My husband ordered a package of Lily with one blue flower for my birthday. However, there were couple issues with the flower so I wrote a letter to the ProFlowers customer service. But so far I have not received any feedback yet. The below is the contents in the letter: "It is very unfortunate and disappointing, the flower's quality is very very poor: When we opened the box, some leaves were already yellow and one stem of Lily was withered. Your picture on your web shows there are at least ten Lily flowers/buds, but I only received three stems and one arrived half deadly and never bloomed. I followed your instruction of taking care of them, however, they dead quickly."

Personally, I don't trust five-star reviews, but I believe ProFlowers has earned it. No company is perfect. ProFlowers may have fallen short for some customers in the past, but this is about the way things are today. I am very impressed with their level of customer service. There was a problem with my order, and ProFlowers went out of its way to make things right. Seriously, it was one of those moments where you think, "Whoa...I didn't realize companies were like this anymore." Their efforts restored my faith in online ordering. I think a lot of company reviews are biased toward the negative, because people who receive decent customer service don't bother to write reviews. So take what you read with a grain of salt, and give this company the benefit of the doubt. I'm a tough customer to please, but I will definitely be buying from ProFlowers again.

My husband ordered flowers to be delivered to my job on Valentine's Day. When I got home and he saw the flower arrangement that was delivered he was furious. He paid $124 for what seemed like a beautiful bouquet online, but flowers arrived nearly dead and only had half of the flowers it was supposed to. For $124 we could have had a nice dinner and better flowers from a grocery store. He will never again use this company. I would upload a picture but flowers were thrown away few days later.

This is the second order that I have made with this company and it was again, a bust. The first time I had ordered a mini Christmas tree for my granddaughter and it arrived broken, with busted ornaments. Yesterday I ordered 100 Blooms of Love, with gourmet chocolates, for my 85 year old aunt who lives out of state and is hospitalized. Neither the flowers nor chocolates were delivered today as paid for. I did get a full refund after being advised that it was too late to redeliver today. I had no advance notification that there was any issue with this order, and had I not called, would not have been aware of any of this. I asked to speak to a supervisor and was advised there were none available! I will never use your service again, because there is no service. Also someone needs to train your telephone operators on proper etiquette. Do not call your customers by their first name. That is rude and disrespectful.

For Valentine's day my husband purchased me flowers from Proflowers. My husband paid 90.00 for flowers and a vase that cost 10.00 He said what a disappointment and total scam. The flowers looked nothing like the picture. And he could have honestly got the same flowers at the grocery store for 9.99. Never again!

Poor telephone communication, order taker does not speak English. I had to repeat my order 10 times. Does not have product knowledge, very difficult to place order. I cancelled order. Don't waste your time and money on this flower company.

I placed an order for flowers to be delivered on valentines day. They were never delivered. I received an email saying the items I ordered were discontinued and the delivery date was changed. No new date was specified in the email. After a week I contacted them wondering why my card was charged but no flowers delivered. After finally getting in contact with someone in the company, I was told the items were discontinued as in the email, but they never had any plans on rectifying the situation. Just took my money and hoped I would forget. Then they had the nerve to ask if I wanted to get something else instead delivered. REALLY?!?! Complete waste of time and almost my money...

I purchased 2 dozen long stem roses on Feb 7 to be delivered on Feb 12. They arrived on the 13th a day late. They looked nothing like what was shown online. The roses only lasted 4 days. The flowers were wilting within 2 days. I have not received a response to my multiple complaints. I do not recommend ProFlowers.

My husband purchased 3 dozen roses, a bear, bath salts and a box of chocolates. The total cost was $150.00. I received the small goodies and 16 red roses, one broken, that lasted about two days. My husband tried to contact Proflowers but was unable to get through. What a scam! How do you order 3 dozen flowers and receive 16 almost dead flowers? Thank goodness for American Express who reversed the charge. Don’t ever buy internet flower. What a rip off. You’re better off buying the flowers from Costco. It makes me so mad that is company is getting away with this.

Valentine's flowers I didn't get them until like Friday around noon. I was supposed to get them on Thursday on Valentine's and when I took them out the box the pedestal start falling off the stems. It didn't come with a vase on. Yesterday I had to put the flowers in the trash because they died. Normally when I order flowers my roses last for 7 days. I would never order anything from ProFlowers again. Thanks.

When ordering flowers from this deceitful company, I was mislead to believe I could have the flowers delivered the “Next morning” for $14.99. When I proceeded to check out, the itemization showed a charge of $14.99 for “standard delivery” instead of “next morning” delivery. In addition they tacked on an additional $9.99 for what they called a “Rush.” When I reached customer support, they tried to talk their way out of it. Long story short: I think this company is crooked, their customer support is horrible, and they will continue to mislead customers. I wouldn’t recommend using ProFlowers to anyone!

Ordered a dozen roses and chocolates for my wife on 2/8 to be delivered ON Valentine's Day. ProFlowers delivered them a day early, which kinda ruins the experience of Valentine's Day, but OK, my wife was fine with that. What she was not fine with was that despite following all of the plant feeding/water changing instructions, the flowers were wilted by day 3 and never opened to bloom. Obviously poor quality/not fresh.

This has happened to me a second time. This time around I ordered flowers (2 dozen red roses), a Teddy Bear and a Spa Set for my wife on Valentine's day with delivery to her office. Flowers were delivered but nothing else. The same thing happened last year and when I complained I got was a 20% discount coupon for next time use (which, lord knows where it went). It's not the delivery people, it's the company that does not seem to ship out complete orders. A very unethical practice. I would give them no stars at all.

I’ve actually used PF occasionally over the years mostly for the convenience. I’ve previously forgiven a number of missteps without giving it much thought but this Valentine’s Day cinched it. Ordered 18 long stemmed roses with 2 weeks lead time. Order arrived on time but I think I would have preferred an empty box. What my wife received were miniature blooms, which given their size and the fact that they blackened rather than ever blossoming suggests to me that they were cut prematurely to meet demand. But the clincher was that my apartment is now infested with miniature fruit fly like creatures that could have only come from our “lovely” roses and we’ve spent the last few days trying to eliminate. Will never use PF again.

I ordered a very expensive flower arrangement and chocolate dipped Strawberries for Valentine's Day. I placed the order three days ahead of time and paid additional for guaranteed delivery on February 14th, Valentine's Day. Thank goodness I checked the delivery tracking to find that it was not going to make it. I was able to stop and pick up something as a substitute. The flower and berries arrived the day after Valentine's and were obviously travel worn from the extra day in the truck. ProFlowers did provide a full refund, but I would have rather had the delivery be on time as guaranteed.

After placing an order for a basket to be delivered the next day by noon, paying three types of delivery fees, the basket arrived at 2pm, after the patient had already left and I was informed when I called, that it was delivered and they could go back to the hospital to pick it up. Horrible.

Ordered flowers 3 weeks before Valentine's Day. Paid for guaranteed delivery on Valentine's Day. The flowers didn't show up until 5 pm the day after Valentine's Day. Kind of pointless if they don't show up on time right? Will never order from this company again. Expensive and not punctual.

Lillies are my wife's favorite flower so for our 30th anniversary, I ordered 30 Peruvian lilies with 6 roses. 1 lily bloom for each year of marriage. The flowers arrived on the correct day and there were 6 roses, but less than 20 Peruvian lily blooms. Tried calling the company and was placed on hold for over 30 minutes so finally sent them an email. No response. It should be a crime that companies this horrible should be allowed to remain in business.

I ordered 3 floral arrangements for Valentines Day for my 3 daughters. ProFlowers website would not allow me to send the same arrangement to 3 different places so I called to place my order. The call center is in China. The people on the phone barely spoke English. They couldn't understand me and I couldn't understand them. I kept apologizing and asking to speak to someone I could understand. The woman persisted. It took almost a half hour to order the flowers. They never delivered one. I called and had to endure another person I couldn't' understand. They said they would call the florist and get back to me. They never did. Five days after the order was placed and not delivered, I was able to arrange for a refund. They kept sending me emails telling me the flowers were delivered when they weren't. Very disorganized, inefficient and unproductive. Don't ever use this service.

At first I was really skeptical after ordering from this company due to all these negative reviews, but after having a little faith and speaking with customer service about my skepticism, everything went well as you can see. Thank you ProFlowers for the beautiful vase and flowers my girlfriend received.

I ordered 2 dozen roses to be delivered to my wife's work on Valentine's Day. Unlike most years, I actually was proactive and put my order in weeks ago. Needless to say, it is now the 17th of February, still no flowers. The tracking # they gave me that once said, delivery delayed due to weather, now reads nothing. I had emailed Proflowers service address 2 days ago and have not received a response. When I receive the wilted flowers, I will be completing another review. With video of what arrives.

I ordered flowers for my wife 3 days before Valentine’s Day. My order showed a total that was wrong so I called back immediately. I was told the order was corrected. The day the flowers were supposed to arrive I called and they had not corrected the order. I was connected with someone who could barely speak English and couldn’t understand what I was saying, and I could not understand her either. After dealing with this person for 45 minutes on the phone and getting absolutely nowhere I was told that if I still wanted the order I wouldn’t receive it for at least 2 days after I was supposed to receive the order. I asked to speak to her manager and was hung up on. I never received my order and had to go and buy my wife flowers and gifts after getting off work on the day of Valentine’s Day. I would never use this company ever again!

I ordered an arrangement for 2/15, for a birthday. Nothing at all like the picture, such a joke. I was so embarrassed when my friend sent me a picture of what she received. Horrible company. I paid extra for a premium bouquet and also paid too much for delivery. Less than half the flowers of the basic arrangement.

I order flowers for my wife to be delivered at her job for Valentine’s Day. Guess what? Flowers never got delivered. My wife calls me to let me know she’s off of work and I ask her, "Did you get your flowers?" She says no. I told her I order some flowers for her. She supposed to receive them so she decides to drive back to work and waits for them. 30 mins later I receive a email from Pro Flowers saying, "We are so incredibly sorry we are unable to deliver flowers." My wife drove back to work and waited for nothing. ProFlowers ruined both mine and my wife Valentine days. Never again will I order from this company. Please stay way fast!

Ordered a dozen white roses, got 11. They were old because they were already wilted and turning brown. Asked about a replacement order and they said they could do it but it would be four days later, three days after Valentine's Day. Asked for a refund and got half of my money back. DO NOT ORDER FORM THESE IDIOTS!!!

Very disappointed with ProFlowers. Received flowers on time but the next day flowers already wilting. 90.00 down the drain. Will never order again and will tell everyone I know to stay away from ProFlowers. They should be ashame of the flowers that is delivered in their name. Walmart has much fresher and better flowers for a third of the price.

Two weeks before Valentine's day I put in a order for two dozen multi-colored roses to be delivered on the 14th of February. On the 13th at 2 pm I get e-mail that my order has been delivered. Ten minutes later my girlfriend sends me a thank you I guess? and a photo of some old flowers. I called her to find out that she just received a dozen moldy stemmed roses, three of which were broken. A day early, half my order, broken, moldy roses and charged the full price seventy dollars. I called the customer service line and was assured this was a mistaken delivery and the two dozen roses would be delivered on the 14th in the afternoon.

My husband ordered me roses for Valentine’s Day. They didn’t arrive until the 15th and when they did they were dying because they were in a box for so long. Believe me when I say will never do business again.

I ordered roses, ruby vase, and box of chocolates for my wife for Valentine’s Day with delivery 2/13. I got a box on time but flowers had no vase, one flower had no stem, and an empty box of chocolates. Called company - no explanation- said they could send out chocolates by 27th. I said no and wanted refund. Had the chat with them on 2/15 since I received no info on refund via email. They sent me email of $7.00 refund on $38 dollar order. Not acceptable.

I ordered flowers for my mother in law for Valentine's Day. Somehow even though I selected February 12 the order went through for March 12. When she didn’t receive them on the 12th of February I called and the girl fixed the date for Feb 15th. ☹️ My MIL got them yesterday and the flowers fell apart in her hands, 50 bucks down the drain. I called and they gave me a full refund. I ordered from another company that I normally use.

I've used Pro Flowers in the past and was pretty satisfied. This time, I wanted to order flowers for my sister after her surgery in March, but I wanted to order them for delivery now, because we'll be in England in March. I went online, and the only calendar given was February. I asked the chat person if I could order for March now. She said, "Yes, if the calendar allows it." So I emailed them. This was their reply:

I wanted to have flowers delivered to my wife for our 5 yr wedding anniversary, a milestone, paid extra for before noon delivery. They didn't get there before noon, matter of fact, they still have not been delivered. They were to be delivered on February 13th, today is the 15th. I will never order again, I've always ordered local, but decided I'd give it a chance. Don't waste your time or money, worthless.

I ordered a bouquet of Roses with chocolates for my wife for Valentine's Day. The chocolates never came and the roses were wilted and came in a cheap pink mason jar. I opted for premium and got ripped off...$100 for far less than a $20 Walmart bouquet.

What a terrible business. If you are expecting to receive what you see on the website, you won’t. You will receive a green box and the flowers will be wilted and slumped over. They need to change their names because they are not Pros. I wish I would have seen all of these reviews before I spent a lot of money. Please be smart and go somewhere else for your flowers.

ProFlowers adds $30 service charge that you can't see when ordering from a phone, only after getting your confirmation number, very dubious and shady. ProFlowers has terrible customer service. (ProFlowers, are your representatives punished when a caller would like to speak to management?) ProFlowers has one of the worst phone systems I have ever, ever heard? Not heard? The representatives are across the world, they speak English well, why can't you make the connection better for both parties? ProFlowers can't communicate on any other platform besides their antiquated and horrible phone systems. Sure, they will reply on Facebook (also antiquated but it was worth a shot) unless you are buying from them, they also only take emails for purchase. I would never use this company again. I would highly advise you don't either. You've been warned.

I ordered Valentine's Flowers to arrive on the 14th and paid a guaranteed fee for this. The 14th came and went, no flowers arrived. On the 15th, I received an email stating the flowers wouldn't arrive until the 16th. To receive flowers two days after Valentine's seemed moot to me, so I decided to cancel the order. This was impossible to do. The CHAT forum isn't able to perform this transaction. The 800 number provided transfers calls to representatives halfway across the world who are totally incapable of conversing in English. After three different representatives, and nearly an hour and half of my time, I finally hung up the phone in frustration. The next and final call was to my credit card company to delete the charge, which took all of 5 minutes. It would be my advice to purchase flowers anywhere else but ProFlowers.

Sooo for Valentine' Day, I ordered 1 bonsai tree for my partner from FTD. (He likes trees over flowers). He got 2 bonsai trees (score! Thanks #FTD!)... However my partner ordered me 2 dozen roses for Valentine's Day from ProFlowers...and I got 0 roses. ***How does all of this even happen?*** Thanks #proflowers how tf is it now end of day on Feb 15th and I still haven't received my flowers???

This is without question the absolute worst service one could imagine. I ordered flowers for Valentine's Day, I paid a premium for morning delivery and the flowers were never delivered. I tried calling, but nobody would pick up the phone. I tried again the call center the next day. I was finally able to talk to several operators. Not only they did not speak English, but after asking me multiple questions about the order, they would just hang up on me. Never in my life I experienced such an unconsidered, rude service. Not only the disappointment of not being able to send flowers to my wife, but also the way I was treated is unforgivable. I will do my very best to tell my friends and to the world through social media what to expect from the so called ProFlowers company. My email address is **, although considering the culture of this company, I don't expect a response.

I ordered roses for my girlfriend on February 13th and it was scheduled to be delivered on February 15th. I was worried about the flowers being sent in a box from UPS but they actually were packaged very well in a professional box and the flowers were brand new and came out great.

I wish I had read these reviews before placing my order. What a bunch of nitwits!!! We had a problem with a delivery - you can't speak with a supervisor NO MATTER WHAT YOU DO OR SAY! Plus, the customer service people are from a third world country and I can't tell you how many times I had to repeat information because they couldn't understand. Horrible way to do business. I will never use this service again.

I was supposed to receive 2 dozen roses and 6 chocolate strawberries on Valentine's Day. My boyfriend even paid extra for the guaranteed delivery. When they didn't show up, he checked the tracking order and it stated that delivery would be made on the 15th (So… what's the point of the extra charge if it's not on Valentine's day?!) When he called they did refund the extra charge.

This was the most disappointing service I have ever used. I placed my order on 1/28/19 for delivery on 2/13 or 2/14. Received a call on Saturday 2/2/19 stating that they were having trouble processing my order because I used PayPal. They were wanting me to give them my credit card information. Since I was having trouble understanding her English, I asked to speak with someone else, she said no one was available so I said I would call back Monday. On Monday I called and was assured that my order had been corrected and that my order would arrive on time. On 2/14 they delivered an email with a voucher. So instead of flowers she received a voucher. I called for my refund and they needed my credit card information (which I gave) and they will process my refund. But, I am told to call back tomorrow to see if the refund was processed. I will never use this company again. And will not stop asking for my refund until it arrives.

I feel so terrible for my amazing fiancé who ordered 3 dozen red roses to surprise me at work on Valentine's Day only to find that they were not going to be getting to my office until February 15th. Oh yeah and this was after he paid for "special delivery" to guarantee a Valentine's Day arrival! When he called customer service, they refused to give him a refund, and only gave him money back for the "guaranteed delivery" that he paid. They told him they wouldn't refund him for the extra morning delivery fee, since it will indeed be delivered in the morning - yes, but on the wrong day! On top of all this, I've finally received them and didn't have a vase to put them in. When I told my fiancé, he told me that the order was supposed to include a vase as well. I would highly recommend going with another company for flowers. We will absolutely be getting a refund from our bank from these scam artists.

My husband wanted to surprise me with a dozen of roses with strawberries from Shari's Berries for Valentines Day and we got a surprise but it wasn't a good surprise. The box that the flowers arrived in looked better than the actual roses. I almost wished I had never opened the box because it would have looked better sitting on my desk. First of all I knew it was a bad sign when I first took the roses out of the box and not one but two stems were broken and the leaves started falling, some of the petals are dead and all along the edges of the roses are brown or discolored.

Worse service ever. They have great prices, but can’t deliver. I used them two years ago for Valentine's. They had a service where you can have a picture put on a vase. So I put one with me and my girlfriend. They sent out a picture of a different couple on the vase to my new girlfriend. At least it’s been a running joke for the last two years. This year I tried them again because they had a great deal. I will say they at least got it half right this year. Flowers ended up on time to my wife. Unfortunately the order for my mother didn’t make it. After calling customer service they are going to deliver them on February 15th. Their fix for their **up. Refund the 4$ for guarantee deliver on February 14th. Don’t waste your money. Go to 1-800-Flowers.com. They cost more but have never messed up an order for me.

I set up scheduled delivery on 02/14 but my order delay to 2/15, missing take Valentine Day's and quality flower so bad. I never buy here. I feel disappointed and I email for them but they didn't answer or sorry me.

What a joke. I ordered a flower to be delivered on Valentine's day as the website said IT WILL BE DELIVERED on 2/14 and paid extra shipping of $20 as well. The flower WAS NOT delivered on time and I was literally on hold for an hour and couldnt wait any longer so I hung up. Next day on 2/15, I called ProFlowers and someone picked up after 20 minutes of hold and the person was very rude. She kept saying the order was done by local florist and ProFlowers cant do anything about it and I would have to call the local florist who handled the order. What a joke. She didnt even transfer me to the right number. I called ProFlowers again and they said they cant do any refund as it was done by Local florist... What was the point of my buying it through ProFlowers then.. might as well order from local florist. SERIOUSLY THEY ARE A SCAM. DO NOT ORDER FROM THEM.

If I could I would give this place ZERO STARS. I ordered for a friend for his wife on 02/12/19, I looked at other sites but this site stood out the most with the pretty arrangements and the good prices. So I went through the process of ordering the floors paid $40 in shipping (Standard Shipping $12.99, Morning Delivery $14.99, and Guarantee Valentine's Day Delivery $9.99). I called them Yesterday and it took me 10 times of calling back to back to be finally connecting with someone, who got ruder by the minute. I asked her yo either refund me my money back entirely ($70.57) or deliver the flowers before 2:00pm. And she proceeded to tell me that the flowers can't arrive by 2, so I asked her to refund me my money, she said that she would, it would take 5-7 business days for the money to be back into my account, and that the order would be canceled. I asked her for her name and her manager's name.

Received roses a day after Valentine's and they look as if they were mauled by Hell-Hounds (Supernatural Reference). Maybe someone really don’t like me. The leaves were falling off the stem and the red rose petals look as if they lost the civil war with the white roses. All in all, I had a great laugh at it all. I would recommend you fellas not to go the cheap route, you will be better off picking us the dandelions from the driveway. Thank you for this epic ProFail! I’m actually laughing.

I ordered a dozen roses in a vase, a box of chocolates, and a stuffed bear for my fiancee to be delivered to her office on February 14th. I was charged an additional 9.95 to ensure delivery on the 14th. I ordered in plenty of time for a 02.14.2019 delivery. I attempted to reach ProFlowers via telephone beginning mid-day on the 14th, and the first number would just hang up, and the second number would ring busy. I sent an email about my concerns that has still not been answered. When looking at the UPS tracking number, all it showed me was that the sticker had been printed and nothing had been shipped. I was left scrambling to find another solution after work and paying an exorbitant price.

If there was a zero star option, I would have selected it. I can almost copy and paste any of the other bad reviews here because it looks like we all had the same experience yesterday. Ordered on 2/13 to be delivered to my wife's work and they did not show up by the time she had to leave for the day. I called and had the order re-routed to my house and, big surprise, they never arrived. Each call to the "customer service" dept was a complete waste of time and total joke. My wife just called and said that they went to her work again, but she was not there as she only works at that location on Thursdays. They are now finally bringing the order to her at her current location. I am looking at reviews for this company on multiple sites and am amazed that they are still in business. My wife said the florist was also upset indicating this company makes them look bad in this situation as they try to figure out the order from them. Never again.

I placed an order that had 2 different deliveries. One for Valentine's day and the other the day before. I paid extra delivery fee for the Valentine's delivery... Well guess what? You guys messed up the deliveries and they were both delivered on the wrong day. The dates were reversed. I do have an email from you showing the CORRECT dates. On top of that, the roses for my wife had several buds that were already dead!!! This is the second delivery from you in a row that had dead flowers... The first time I did not complain, shame on me... This time SHAME ON YOU!

I ordered a special Valentine presentation (flowers, chocolates, and Valentine vase). They forgot to put the vase in the box. After several minutes on the phone with someone who barely speaks English and would not transfer me to a supervisor they promised to overnight a replacement. Two days later it arrived (on Valentine's Day) but they sent the wrong order (not the Valentine presentation). It was now too late for me to order a Valentine presentation for my girlfriend. They may have promised a full refund (let's see if I get it) but they can never replace the lost moment of presenting a Valentine's presentation to the one I love.

Ordered flowers for my wife for Valentine's Day but guess what? They are not coming until the 15th. I call to see what they could do. They offered to give me $9.99 back. What a shame! Never again will I order anything from them.

Just like anything else, the arrangements look great online, but it’s all in the presentation right? In 2018, I ordered flowers from ProFlowers and when I got home they looked really good. The wifey loved them. Valentine’s Day 2018 was a success. Fast forward to 2019. Like most men, I saw the arrangement online and liked the price so I pulled the trigger again. The wifey was out when they were delivered and I arrived home to find that my son had accepted delivery of the flowers. I was very surprised to find that they were delivered in a box. I did not read the fine print. Flowers to be delivered in a box. This should be printed in bold letters on the first web page, not on the checkout page in small letters.

If your idea of a romantic Valentine's Day is sending dead flowers that come in a brown box - with a note acknowledging how bad they looked - order away. If you actually like the person you're sending flowers to...DO NOT ORDER HERE. They actually sent a note with the flowers, I kid you not, that said, "We're sorry they look so bad, they will look better tomorrow." They didn't.

If you want the wife or love one yelling or being moody/getting the silent treatment for not getting the flowers you sent, go ahead and order from this incompetent flower company. This is the 3rd time in less than a year that ProFlowers have failed to deliver flowers I ordered on time even when they charge you extra for guaranteed delivery fee.

I received 2 dozen roses for Valentine's Day and the next morning the flowers already started to droop and die. I have never been so dissatisfied with flowers that I received. For how much my boyfriend had to spend on these Roses for Valentine's day and to have them die within less than 24 hours of the delivery is not good.

That’s the worse experience ever, I pay a security delivery day and they do not deliver my flowers, then I call and like they don’t care, told me, "I will be delivery tomorrow and is not our fault." This company make a promise and they do not delivered, and they blame someone else, their customer service is horrible. Then the flowers were really small. Nothing like the picture they show, really bad quality, Just is not worth it.

I guess it's my fault...should have read all the negative reviews on ProFlowers before ordering for V-Day. Ordered the 2 dozen mixed roses in a love vase for delivery to my wife at her work location. Delivery and communication was great - on time and accurate. I wish I could post the pics of the online version and the delivered version of what I ordered. Of course the online version was full and vibrant. The delivered version was lame... Did not ask my wife to count but clearly looks like less than 2 dozen and the roses were terrible quality! I paid $78 for crappy roses in a nice vase. My wife loved the fact that I sent her flowers on V-Day but it tarnishes the moment when you look at the poor quality. I am sure her co-workers think I'm a cheapo that found the crappiest flowers. Thanks ProFlowers...never again.

As with most other reviews I am reading ProFlowers completely blew delivery this year for Valentine's. Not only was there a failure to deliver there was obvious issues if you tried to call them. Every option (1/2/3) was busy and even if you managed to get through to the you are next in line crap, you ended up getting disconnected. My boyfriend was so mad, it was not a happy Valentine's. He will end up chasing down Proflowers today and find out where the flowers are, and try to connect for a refund, or connect through credit card company to dispute charges since delivery was NOT on guaranteed day.

Pretty sad state of affairs. My husband ordered flowers and chocolates for me with a scheduled delivery for Feb 13th knowing I had to work late on the 14th. The flowers and chocolates didn't arrive until late on the 14th and were all basically frozen when they arrived. Today, the 15th, the roses are barely opening, the petals are wrinkled and dried out, and the blooms already starting to sag and wilt. He tried to order using a TV promo code which didn't work. The "nice" card was a cheap printed sticker and what he thought was a big box of chocolates was a tiny 4x4 disappointment. It's the thought that counts right? He was really disappointed and I feel terrible for his efforts not going as he's hoped. I still love the effort but ProFlowers you really failed this time.

Like most others on the site, I ordered a Valentine's delivery with a flexible time that day. They send it a day early when my wife is not there, and then their customer service tries to tell me it was a flexible date as well. They are a complete joke, and there is plenty of other competition out there. Avoid at all costs.

Ordered flowers and berries for my wife for Valentine's Day on 2/10. $125 total which included Guaranteed delivery on Valentine's and also morning delivery by 10:30 am. Literally got an email at 10 pm last night, 2/14, that my ordered had been picked up for shipment and was given a UPS tracking number. How awesome is that? No form of communication to me earlier this week or even yesterday morning that there was a hold up on my order. Wasn't any hold up taking my money though. Now it looks like my wife will get her VDay gift the day after VDay! Poor communication! Poor customer service. Will never use again!

They never delivered my Valentine’s Day flowers to my girlfriend. That’s sooo messed up. Like I schedule this weeks in advance and was relying on them and now I’m in the dog house. Customer service was so unhelpful.

I wish I could give less than one star. I ordered flowers for Valentine's Day and spend over $35 on delivery fees, including a guaranteed delivery on Feb 14th fee. The total came to $125.05. Guess what. No flowers. I was left empty handed, looking like a buffoon. ProFlowers gave no indication that the flowers would not be delivered. They were, however, quick to charge my credit card. Now I get to see if I can get my money back. I am not optimistic. Strongly recommend against using this company. What a farce!

I ordered flowers for my mom for Valentine's day and paid the extra fee for guaranteed delivery. I ordered several weeks ago. I get the shipping and tracking info this morning only to discover they won't be delivered until 2 days after Valentine's day. No call or email letting me know of the delay. When I contacted them via their online chat I was given a full refund - which I am grateful for. I know things happen, but it would have been nice to be contacted.

On 2/9/19, I ordered flowers to have delivered to my daughter on Valentines Day (today). I was charged total of $74.41 for my order. On 2/10/19, I ordered some dessert from them. They were on special for $20 and delivery was $25. Delivery did not show till after I paid, which upset me, so I pulled up the chat window and asked to cancel my order.

Ordered and paid extra for guaranteed delivery for Feb 14th for my wife’s Valentine. After not receiving a confirmation of delivery I called and was hung up on twice. Finally after waiting 30 minutes to reach someone I was told would not be delivered for 5-7 days. I would not recommend this company.

Got what would have been a beautiful dozen roses from my boyfriend. When I unpackaged them 10 of the 12 roses stems were broken just 2 inches below the flower. Called the 800 number to first have the rep tell me I will be charged the full amount again. We straightened that out. Then she said she would have replacements delivered today by 8 p.m. tonight. I tried 4 times to tell her those were delivered to my work and I am now home. No one will be there to receive them. I asked to change the address. She didn't understand that either. I asked for a supervisor and they were all apparently on other calls probably because all the other reps couldn't understand English either. 30 minutes later I finally got off the phone as she told me to wait for an email. Completely aggravated and doubt the email will even be sent.

Terrible service!!! I ordered strawberries on the 10th to be delivered on the 14th only to be told that they just couldn't get them there. So you pay extra for delivery to get them guaranteed on Valentines day but really it's not guaranteed. I will never use Pro flowers again and I highly suggest that you don't either. Oh and it is always awesome to call into customer service and get someone on the other line that you can hardly understand.

I ordered a bouquet of roses for my wife to be delivered to her job in the morning and 2:30 PM came around and she never received the flowers. So I called customer service and all they did was transfer me to a disconnected number. Horrible service. Would not recommend this business. Extremely dissatisfied and very disappointed. Never again will purchase anything from this business.

Ordered my wife flowers 2 days ago for today "VALENTINE'S DAY". She received the flowers today. Withered and laying over. They're nothing like the pic they advertise showing. Ruined my surprise for her at work today. She called and thank me but sent me a pic of almost dead flowers. I really am ashamed she had to receive these for Valentine's day. Only good thing is they said they will refund my money but that's not gonna bring back the surprise my wife deserved. Hope no one else experiences this problem. I posted pics of the flowers she received and a pic of what they was supposed to look like.

The worst flowers EVER! Not even worth 4.99$. Honestly, I was ashamed I even bought these 12 roses. For 60$ I could have had 3 times the flowers for the same quality from Walmart... And the vase wasn’t even right. I would be embarrassed to send these to someone who had just lost a loved one or is going through a lot, they are utter garbage. Huge waste of money, I had to go buy more flowers to add to my bouquet. NEVER AGAIN!

I ordered flowers for my sister In-law from her two kids and her husband and son who are in heaven who passed away 1 year ago. This week her first Valentine's Day without them. She sent me photos and they were missing flowers. They were dead and broke when she opened the box. I was so upset. Yesterday I had them delivered early. Glad I used PayPal and got my money back. ProFlowers wanted to keep my money and send me another. No. I'm all set. You ruined it the first time. Never again will I use them. Buy local and pay extra.

My BF has sent me flowers for the third time from ProFlowers, and every time I wonder the same thing. Where's the greenery? It wouldn't kill them to throw in some leafy stems or fern. It would actually help since the volume of the flowers' stems is never enough to fit properly in the vases that come with the order which makes their flowers look awful. This year I received the Sweetheart Roses (four each of red, pink, and white), and I tried to make them look nice, but I couldn't, so I went outside in the rain to cut some leafy stems from some of my bushes. I had to try to do it right or I would cry just looking at those poor roses flopping around in that vase. I still had to cut the stems pretty short, but I made it work. If you're looking for a lovely bouquet, don't rely on ProFlowers. If all you want is a bunch of flowers with nothing else, then you can give them a try, but I'm sure there are better options for a bit more money.

Received the flowers I ordered for my GF on Valentine's Day from your website, and they were atrociously selected looking roses. They were just bulbs and the pink flowers were white bulbs painted pink on one side. Several of the rose’s petals were ready to fall off. The flowers were dying. I am requesting a complete refund to my card. The bouquet, if you call it that because I wouldn’t, looked absolutely nothing like the picture on your site. Was ashamed to give them to her for Valentine's Day. We drove our son to basketball practice and there was a teenager selling beautiful bouquets on the street corner that made your delivery look like garbage. Want to say your company does not deserve one star, never mind the good reviews from business publications.

Received flowers via UPS at 7:30 in the evening, had I not heard the knock on the door they would have been there all night. A dozen roses and a huge clunky vase. Half the roses had no leaves and I had to change the water immediately after putting the roses into it because the stems had so much slime they turned it green! The roses looked ridiculous in the vase and I had to look for another, more time wasted and they still looked ugly. Don’t waste your money, I could kill my husband for spending $60 on this rubbish!!!

Did not receive on scheduled date, after high shipping fees, found out flowers sat in truck without water overnight. Big waste of money. How do you think the flowers looked. HAPPY VALENTINE'S DAY. NEVER PROFLOWERS AGAIN.

3 years in a row I've ordered flowers for my wife on Valentine's Day and three years in a row ProFlowers have messed up the delivery times. Even though you pay extra to have the flowers delivered before noon which was a necessity for delivery to my wife, ProFlowers once again delivered her flowers after she left work. Never rely on ProFlowers to deliver on time for morning deliveries on Valentine's Day. Disappointing.

It is now 4:38 pm and my order has not been delivered. I placed the order yesterday and paid for guaranteed delivery on Valentine's Day. Customer Service tried calling the florist with no answer. CS says they will call me when order is delivered. It is almost 5:00 and still no delivery.

My husband ordered flowers for Valentine’s Day. They arrived already wilting. By the next morning they are all wilted, so embarrassing I have to throw them away already. He will never order from there again. Use your local flower shops.

Ordered the $29.95 roses for my wife for Valentine’s Day. After the delivery fee, special charges for 2/14 delivery and taxes bill was $59.95. I decided to order anyway. The roses that arrived were a disgrace. Never use them!!!

Placed an order to be delivered to my wife's workplace. She works in a hospital. Paid for $12.99 delivery and $9.99 guaranteed delivery 2/14. Got an email saying it was delivered. So I called the wife and said she hasn't received anything. Called ProFlowers, asked me if I contacted UPS. I said, “I didn't order from UPS, I ordered from you. That's your job to find where the flowers are.” They then told me UPS left it at the loading dock. WTH? Wife had to track it down. When she finally got it. She told me it came in a box...again...WTH? She had to set the flowers up herself? What's the point then of having it delivered to my wife's workplace? Totally ruined the surprise and when she got it she can't enjoy it yet. She had to put them together??? Should have just bought from a local shop. Never again. I'd give it -5 stars.

Paid extra for Flowers to be delivered on Valentine’s Day like any many other human beings and you tell me, "Our florist are overwhelmed and can’t be reached or won’t make deliveries until 8 PM." Unacceptable! Then don’t charge me for guaranteed delivery when you can’t guarantee. And thanks for basing your customer care center all the way across the ocean in India. Shows how much y’all really care. What a joke!

I placed an order on February 12 for a delivery on the 14 to be delivered to my fiancée job. I normally go out and buy flowers and deliver them myself, but because I just had surgery and I am not supposed to be driving I decided to order from ProFlowers. I paid the 9.99 fee for it being delivered on the 14 and the 14.99 fee for it to be delivered before noon. Needless to say she received the flowers, there were 3 flowers that were ok everything else was wilted, dying, and turning colors. I called 3 times and was disconnected. I called two more times, waited for over 20 minutes, never once did I get to speak to anybody. I was just repeatedly hung up on. And to top my day off one of the providers in my fiancée office had 2 dozen roses delivered from somewhere else to my fiancée that were absolutely beautiful. Worst Valentine’s Day ever. Thanks a lot for making me feel like crap. Never again will I order from here.

Pre Ordered flowers 3 days in advance to be sent to my wife on Valentine's day and paid the extra 14.99 for prior to noon delivery on Feb 14th, 2019 at her workplace. I looked to see where the flowers currently were for delivery since it was getting close to noon and saw that the flowers were in Louisville Kentucky and that according to their tracker was mistakenly missorted at the PA UPS hub and that my delivery wouldn't be until sometime on the 15th by close of business. Unacceptable. I never received an email to let me know of the problem and the changed delivery date. Nor did I receive any correspondence saying my added delivery fee would be returned since they screwed up so bad. What I did have was the displeasure of being on hold for over an hour just to be connected to someone who could barely speak English.

I just found out that my near $100 order of 18 long stemmed roses with vase and card WILL NOT BE DELIVERED TODAY 2/14 EVEN THOUGH I PAID EXTRA FOR TODAY'S DELIVERY. Their BS answer, 'Our volume of orders, lalala'. I called to complain. Wanted to refund my delivery fee. Asked for supervisor. Transferred to a busy signal. PROFLOWERS COMPLETELY RUINED MY VALENTINE'S I had planned. She only woman in office not to receive flowers. Aaarrrggghhh.

I ordered a bonsai plant for my boyfriend to be delivered on Valentine's Day, and flowers to be delivered to my mom the day before. My mom obviously got hers first and I was mortified, they looked nothing like the picture. Today came the second delivery to my boyfriend...even worse. These deliveries looked NOTHING like the items I thought I was purchasing. I have emailed ProFlowers with pictures of the items I purchased from their site and pictures of what was delivered, requesting a refund and offering to return both. I have not yet heard back. I have never used them before, and I will never use them again.

I placed an order for Valentine’s Day a few days prior and had to change the delivery address last minute. I understand day of changes are frustrating to the company but for them to tell me the changes are made and have them still being delivered to the initial address is totally unacceptable. No confirmation email with the changes, on hold for a rep to talk to, and when speaking to one of many, actually getting a nongeneric answer and resolving my situation still no reason for not making that change and saying they did. Don’t waste your time with this company. Might as well going to count this as a loss and not even hopeful of getting compensated of any kind.

Wish I would have listened to everyone with the low 1 star ratings. Today is Valentines Day, I ordered flowers for my wife 2 weeks ago with a guaranteed delivery date of 02/14/19 (today). All was good this morning, on track to deliver, then at 9:30, the tracking number shows the flowers just departed from Illinois (I am in Minneapolis). Needless to say, they aren't going to make it... To top it off, I had to call customer service 3 times in order to get a refund. First attempt I was hung up on and told I had no order in the system as the call center was not able to understand my order details or how to ask the correct questions in order to get the details. Attempt 2 I was refunded only the amount of the flowers and left with a charge for shipping, guaranteed delivery and handling. Attempt 3, I was refunded the rest of the amount. Next year I will be going elsewhere.. what a bad experience!

I paid extra to guarantee Valentine's Day delivery. I paid extra to guarantee morning delivery. My wife received a vase full of Stargazer Lily bulbs after 3:00 pm. Not a single Lily was open. It was literally a vase of stems with a closed bulb at the top. My wife’s office had all but left for the day before her arrangement was delivered. So, $39.99 for the Lilies, $12.99 for a vase, $15 guarantee Valentine's Day delivery, $19.99 guaranteed morning delivery. Taxes and fees is spent. $112.00 for a bucket of stems and a broken-hearted wife. Just imagine how she felt in that office when competent florists delivered quality arrangements to all the other women in the office. And there sat my wife with nothing but a vase full of stems, 30 minutes before she went home for the day. It’s been a while since I attended business school, but I do think it’s profitable to disappoint customers. Especially ON VALENTINE'S DAY!!!!

ProFlowers is the WORST flower company to use. I ordered two dozen roses TWO MONTHS in advance and they send the WRONG flowers. The flowers they sent were destroyed and disgusting. Customer service was also terrible.

Absolute **. Paid 20 dollars so I could get guaranteed delivery for Valentine's Day and then got an email saying the bouquet I ordered is not available anymore. A pain in the ** to get to customer service, I have been on the phone for way too long. ** website and ** company.

If you look on their website they state that they inspect their plants and flowers before delivering. Well the plant I received was so sad looking, nothing like the photo advertised... Only three leaves out of the many that were supposed to be on this plant were alive. The rest, dead and mixed up in the soil. Also the packaging of these plants is atrocious, as soon as I cut the first tape and opened the box lids, the soil was already everywhere and spilling out of the box and onto my office desk and carpet. Definitely would avoid this company.

Today is Valentine's Day. I knew that flowers from my husband would be on the way. The flowers didn't arrive until after 2:00 p.m. When they DID arrive, they were DOA (Dead On Arrival). I have told my husband at least 3 times to stop ordering from this place, as I have had a couple previous bad experiences. While the others were bad, they were not as bad as the ones today. The roses were dead and brown, the little things that look like lilies were dead and sagging. The green things in the middle FELL OFF as I was taking them out the box and continued to fall off as I was trying to CUT THE STEMS MYSELF and situate them in the vase.

My Bf placed order for Valentine's delivery, The flowers are stuck in New Jersey. We won't ever be ordering from Proflowers again. Thanks for making this sad Valentine's day. You pay extra shipping it still doesn't arrive in time unreal.

Tried ProFlowers for Valentine's Day flowers and gift to be delivered on Valentine's Day. Only half of my order was delivered then they moved the other half of the delivery to the next day with no reason. I had paid for expedited and holiday handling which was not reimbursed. When I talked with them they stated that I had already called in the morning and received a refund, which were both not true. Also the flowers that were delivered looked nothing like what was ordered. Will never use them again and don't recommend anyone using them. Take the extra time and go to your local shop.

My credit card information was stolen and used for fraud from their website. The flowers showed up and look half dead and wilted. These flowers look worse than the ones they sell at the local Dollar store and nothing like what is depicted in the pictures.

Received sick flowers. Supposed to be pretty tiger lilies... Lol. Don't waste your money, sick flowers in a box is not what anyone wants to receive. I sure wish I could upload some photos so I could show the world what my fiance order and what I actually received!

I placed an order with ProFlowers for my wife to have delivered at her job. It is now 3:30 and she has not received them yet. I call ProFlowers around 1:30 and was placed on hold. It seemed like forever and I never got to speak to a person before I gave up and hung up. I can't believe I spent over $85 for this. I wish I could cancel this order. I will never buy from them again.

I would rather get a bouquet of flowers off the Walmart clearance rack than EVER receive another bouquet from ProFlowers again. I specifically told my husband to NEVER use them for me again or we were going to get a divorce. (jk, I would never divorce that wonderful man). The last several times he has had flowers delivered to my place of work, they have come in so hot from being in the mail UPS truck that there was no saving them. Another occasion, the flowers were so wilted they didn't even last a day. It says to put them in water and let them drink for 24 hours so they will perk up, well, they couldn't even sip. They were so old and tired.

Updated on 02/15/2019: This was my previous review: "I placed an order days in advance to be delivered on Valentine's Day, and paid premium shipping on the 2 items I purchased. I paid $14.99 per item..." I called back a few hours later since I did not receive the email confirmation for my refund. The second person who processed my call said there was no refund issued from my first call. After speaking with the second representative, they issued refunds for the AM delivery charges on my purchase. I will no longer order with ProFlowers again. I only placed my order due to the 'AM DELIVERY GUARANTEED.' I would like to return the item completely because I misled regarding the delivery time (we will not even be back for the package until 4 days from today due to travel plans). The best they can offer was refunding the AM delivery charge. Why would a company offer a service like this if they could not guarantee it?

Not only did they charge me an additional $14.99 delivery fee, on top of the $9.99 fee 3 times for 3 bouquets of flowers all going to the same address that were all delivered at the same time, but order was wrong. The one bouquet that was correct, had broken stems and looked pitiful. None came with the vases they were supposed to, just arrived in boxes with no vases. Utterly disappointed and pissed off!

I ordered two dozen roses plus candy from ProFlowers thinking that it would be a quality delivery and product, Well I was wrong. First it was dropped off by a UPS driver and left on the front steps. I asked for two dozen and received only one dozen. The roses weren't even in the vase. They were wrapped in paper and not in the vase. Totally not what I was expecting. I also ordered chocolate covered strawberries which were in a sealed box. NOT FRESH! I called the customer service line and waited for 30 minutes before someone answered. When the call was answered I know it was transferred overseas to India where the woman said she could not hear me and my line was cutting in and out. It's funny that she could understand everything else I said. I'll be getting my money back. NEVER AND I MEAN NEVER BUY FROM THEM AGAIN!

This company had one job with 2 orders; on time delivery. One order was to be delivered on 2/12/19 and was not shipped until 2/12/19. They said it would be delivered the next day. Here we are on 2/14/19 and they are out for delivery by the end of the day. The other order was to be delivered on 2/14/19. I paid extra to guarantee Valentine’s Day delivery, as well as extra for delivery by 10 am. It’s now nearly 2:30 pm on 2/14/19 and that order has not even been shipped. I waited on hold for 36 minutes to speak to someone in India who could not hear me, could not understand me, was unapologetic, and could not do basic math to figure out how much my refund should be for.

I order some treats for my fiancee for Valentine's Day more than 2 weeks ago, I paid the extra fee for that specific date delivery and now they changed it to the day after with no reasons nor explanation. I won't order from this site again, they just ruined a nice detail!

I paid an extra 30$ for morning delivery on Valentine's day. They never showed up. I called in and after being on hold 30 minutes they said they wont be delivered until the 15th. They didn't even care. Never going there again.

If you noticed, there are many complaints around here recently. This is probably not a coincidence. I was expecting this order to be delivered today (Valentine's Day) at the latest but I saw it was stuck in processing when I checked today. I called the helpline, waited on hold for 15 minutes and spent an hour on the phone with someone named Ryan who was hard to understand and whom I'm confident understand me either. Here is my issue: Apparently my order was cancelled for some unknown reason. I think he said the item was no longer available. No possibility to get anything today since they are shipped. He offered an alternative item of 2 dozen mixed roses with chocolate at $54.99 I believe was the cost. That was fine with me. So I gave him the go ahead to process the new order. I got suspicious when he asked me for a credit card before even telling me final total.

I ordered 2 dozen roses for my wife for Valentine's Day over 2 weeks before Valentine's Day to ensure delivery. I even had the delivery date for the day before Valentine’s Day on Feb 13 to ensue I would have the flowers for valentines day. Here it is the day of Valentine’s Day and the flowers have not arrived and the tracking order says the shipment has not even reached UPS yet to be delivered! Needless to say that I am very disappointed and outraged. If I could give 0 stars I would, but the rating doesn’t allow you to do that.

Short and sweet. I paid for guaranteed delivery by Feb 14th ($9.99) and before 12 delivery ($9.99). I understand sometimes things happen but when I call in to get a refund for services not provided, I'm on hold for 45min then when they finally answer all I could make out was, "Sorry. Our systems are down" and then they hang up. SERIOUSLY, lol. I'll NEVER use them again. Local florists for me from on...

I have been on hold for 30 minutes trying to get someone that can tell me why the flowers are now scheduled to come on 2/15/19 instead of what I paid $14.99 guaranteed delivery for today's delivery. I will never ever use this company again. I doubt that I will be able to get my money back. Don't order from them.

Roses came in looking really really sad and old. It's a mix of colors, they all had a ton of blemishes, cuts, holes, and really small, like a lot of the petals have already fallen or been removed because they were dying. I love my fiance. Wonderful thought of sending me flowers at work, I love him so much and I'm so grateful for how sweet he is, but these aren't flowers I'm proud to show to my co-workers. I texted him to thank for the flowers and tell him how much I liked them, he asked me for a picture of them, he said those aren't even the bouquet he ordered... But even if it had been, the quality of these flowers are so poor. I'm not telling him that, but hopefully he could tell from the picture and won't order them again.

I ordered flowers for my wife for Valentines Day. Upon receiving them and opening the box, she found the flowers completely frozen and dead! This is my second time in the last year that ProFlowers has dropped the ball and delivered dead flowers. Really kills the joy of the surprise. Do business with local florists, corporate businesses don't deserve the business as they just don't care! I have been on hold with customer service for over 45 minutes now! Must have a lot of complaints today!!!

I placed an order on Jan. 30th with ProFlowers to have two dozen roses delivered to my fiance at work on Valentine's Day. Initially, the charge was pending in my bank account and I thought that maybe it would clear once the flowers were delivered but I got nervous and decided to call to confirm. The lady on the phone spoke no English and kept asking if I wanted my order cancelled or refunded. I said no and finally hung up on her since we weren't getting anywhere.

I ordered a dozen roses the day BEFORE Valentines day so to make sure they got delivered. I get a 6PM notice saying they were delivered. They were not delivered. I call and I'm told the truck would deliver by 9:30PM but no delivery. Now today they say the local florist delivered them yesterday at 4PM. Total scam and they will not return my money because the florist says they delivered. Stay away from these crooks!!!

I received Roses for Valentine's. Honestly don't waste your time ordering from ProFlowers. The local grocery store can do a better job. Sad part is I ordered flowers for my mother from ProFlowers and I ashamed for her to receive them if they look like the ones that were sent to me. What a disappointment.

Today is Valentine's Day, and it's the best day to showcase your stuff if you're in the business of delivering flowers, right? Wrong!!! ProFlowers managed to deliver flowers that I could have picked up on the side of the road. Maybe it's my mistake for purchasing from a company that has gotten too big for its britches, and simply doesn't care anymore... or maybe they don't really know that their vendors are screwing them and their customers. My wife now gets to sit the rest of the day next to what is the symbol of big business failing the consumer for lack of concern. I know that losing me as a customer means little to them, but gaining me as a customer will mean much more to a small florist near me. Happy Valentine's Day!

My husband had flowers delivered to my work and when I opened the box there were petals everywhere, stems were broke and flowers were dead and moldy. They guarantee 100% smile but this was 100% mad. These flowers are way overpriced and expensive for them to look this way! I called customer service and talked to a Shawna... who was resistant at first to give my husband a refund. Also would not give me a confirmation number for the refund...so we will see if we get the said refund. Very disappointed.

Just please don't bother buying from them... Spent over 100 dollars to have flowers delivered before noon on Valentine's day (today). Although they got here... Via UPS... In a box... Wrapped up... Loses its whole beautiful appeal. Yeah Happy Valentine's day sweetheart. Now put your roses together and wait until tomorrow and see if they are beautiful or not... What a joke... Box smashed up... Driver didn't even ring the doorbell or knock. Ran off as quick as could be. Please do not waste your time or money... For the love of God don't.

Got charged extra for Valentine's day delivery and they showed up the day before and ruined the surprise. What's the point in charging me for a Valentine's day delivery and they get delivered a day early?? So they ripped me off. Never will order from them again.

My boyfriend wanted to surprise me with these after a fight and it just made him and I feel worse... SMDH... They arrived dead and some stems broken. Also our fight was that he doesn’t show any type of emotion towards me and the fact that they didn’t include the card just made our fight worse.

I ordered a plant for my daughter for Valentine’s Day, what she got was a mess! Zero customer service! No one will answer the phone or return emails. Will never use them again. Very disappointing experience!

The flowers look cheap, you have to arrange the whole thing yourself. The cost is legit as service for delivered DIY bouquet kit. Please save your money and time! Oh and I will assume the UPS guy manhandled my package considering that my vase was broken.

What you get is not what you see online. Instead you get a unarranged box of flowers with a vase in a brown box delivered by the UPS man. This is not a florist delivery. Don't bother calling to complain unless you speak Bangladesh. Just accept delivery & file for a immediate refund & learn from the experience. Never again anything from FTD ProFlowers.

Ordered flowers for Valentine’s Day. Paid extra to make sure they got there exactly on Valentine’s Day. They came the day before. Rep on the phone seemed tired and disinterested. Offered me 5 dollars. I asked for a supervisor. He offered me 15. I took it just to get off the phone and play with my kids. Seriously unprofessional company. A couple of years ago they made the same mistake and refunded the whole order. Gone downhill. Avoid.

Flowers look mediocre. Price for the product and delivery service is way way way OVERPRICED. I got sucked into this because of Groupon. Still cost me over 80$ to have 25$ flowers delivered. Do yourself a favor and go to a local florist and support your local business. Don't repeat my mistake. Or go to Sam's Club, their flowers are better quality and have 7 day guarantee and cost only 19$ for a dozen beautiful long stem roses.

I placed an order with an incorrect address. (My fault.) I called in to correct it (AS I saw that UPS had tried to deliver it to the wrong address and was waiting for a corrected address). The lady on the phone was SO HARD to understand, and DID NOT listen to anything that I was saying. ALL that I wanted to do was change the address and update UPS. (I ordered it 02/12/19 and I asked for it to be delivered 02/13/19, the day before Valentine's day. This was entirely possible and was picked up from the grower and out for delivery same day, which I paid extra for.) (I had the tracking #, order #, everything.)

I have used ProFlowers for years and always had been happy with the service. I knew that they were a bit expensive, but the convenience was attractive -- also, whenever I had a customer service issue, it was quickly resolved. However, something has changed. I recently placed an order under a "Free Shipping" promotion, then realized that I had mistakenly picked the wrong delivery date.

I WAS SENDING MY DAUGHTER FLOWERS FOR VALENTINE'S DAY (SHE ATTENDS COLLEGE IN ANOTHER STATE). I PHONED CUSTOMER SERVICE to have the address changed, they assured it had been done, but when I looked at the shipment details they did nothing. Now these flowers are going to be delivered to an empty home that no one will be there for over a week. They will not only be dead, but I am sure the candy will melt. They offered to send flowers at another time, it kinda ruins the meaning of "Valentine's Day" and not to mention her English was awful and she acted like it wasn't a big deal. Well I will never purchase anything from them again.

The flowers I ordered were delivered on time. However they look DEAD. They are not even open. Complete waste of money. Very embarrassing. If someone special is receiving flowers at work they should look like the picture. Not dead and lifeless. Waste of time and money. Go somewhere else!!!

Tried to order on your website for days and days, without any result, there is obviously something wrong with your connection to get it confirmed and paid. I called today, 13th Feb. and I had the most wonderful amazingly helpful nice person, Russel, on the telephone!! She is the only reason that I carried on to order, since it can’t be delivered on the 14th, Valentine’s Day :( but the next day. Thank you again, Russel!!

I ordered from ProFlowers a few weeks ago and since then I have been receiving 1-2 emails/day. I tried to unsubscribe on their website five times but was unsuccessful. I called the company, spoke to three customer service :( representatives, including a supervisor and was assured that I would be unsubscribed. I'm still receiving their emails. This is totally unacceptable! If your order from them you will continue to be harassed online so beware!!

As much as I tell my husband to buy local, he continues to use ProFlowers. He is a definite internet buyer. I have never had a good delivery from ProFlowers. I was sent purple roses for Valentine's Day. Sent early to avoid the rush. The flowers had brown edges and two of the them were broken from the stem. Shipped from Florida to Maryland.

I ordered dozen roses with chocolates 33.74. OK. Optional Vase 7.49, Card 1.49. Standard delivery 14.99, guaranteed before 12:00 delivery 2/14/2019 9.99. They added 14.99 for morning del. 2.99 Care/Handling, Tax 6.00. Total $91.68. I had 25% discount. I called. Got young girl in China Or Vietnam. Bad English, bad connection, very garbled. I think I got her to remove 24.98 in delivery charge not sure. I wish I had checked their reviews first. Never use them again!!

I had place an order from ProFlowers for my wife for Valentine's and my delivery arrived on the day it was supposed to on Feb 12, 2019. But, when I open my order they sent one of my two order correctly but sent me the wrong flower on the other one. So I called them right away to fix the problem. But, when talking to someone that is definitely from India (even though they lie about where they are from when confronted). So I gave them my order number and my address and name. They were asking for more of my personal information like phone number and email. I told them no. I don't need to give that out. I had ask to talk to the supervisor and he gave me runaround. Say the information wasn't matching. He said, "Someone will contact you about the issue." It took my wife to recall them to get someone different to at least to fix the issue. Hoping that will work. DO NOT USE PROFLOWERS!!! Also overpriced.

My husband ordered a dozen roses from ProFlowers for my birthday on the 10th. They were tightly closed when they arrived, but looked healthy. I followed the care instructions to the letter - room temp water, flower nutrient packet, trimmed the stems, etc. The instruction card said they would open the next day as they absorbed water. But they never opened. Of the dozen, 6 began to droop by that night, and today (48 hours later) 10 of them are completely wilted. The WalMart roses I got the same day, however, look beautiful! I am extremely disappointed, since I'm sure they were costly to order and have delivered.

Hidden fees, no local delivery, no customer service, can't understand English, and... So, I had made the order (many hidden fees detailed by many others leaving reviews) and contacted ProFlowers' customer service... Or tried. On their site, it says 'available 24/7' but the online chat kept telling, "Agents Unavailable." I then called their customer service line and they do not understand English. I had to repeat my confirmation number multiple times, then my name (Jeff) multiple times, and finally I had to repeat and reword my issue multiple times as well.

I ordered birthday flowers for my 92 year old grandmother, they were to be delivered Friday 8th, they didn't get there until today... AND THEY ARE DEAD, FROZEN! Never ever will I use them again! I so wish I could post the pic, augh. 75.00 worth of dead flowers for my 92 year grandma, thanks.

Go to a local store buying flowers, you are better off by 100%. Variation on a theme scam. First the flowers advertised for 2799 then comes the shipping and handling and the taxes and this and that you end up paying twice as much! Oh! "You want them delivered too?" well that's extra... Oh! You want them before noon? Well that's extra... They can shove their flowers where the sun ain't shine! They make you go through the hoops. Enter all your information and at the end they give you the final price which is practicality twice as much as initially advertised cost for the flowers! Lastly they ask that you click on that little box where it says you "agree to our terms and privacy policy". You should start reading their privacy policy!

Hello, I ordered and was pretty happy with my order and the experience until getting to the very end. First they don't tell you the delivery charge is going to be $15 for standard non-emergency non-important day delivery. Second... and this is my favorite. They charge a Care and Handling fee!! What the heck does that even mean? Unbelievable.

This site has so many aspects of a scam that frankly I'm amazed it's still in business. First of all the prices are astronomical. For 9 chocolate covered strawberries you are looking at 50$ base price plus $13 shipping and handling. That is $7 for one chocolate strawberry! All promotional codes offered on the site have requirements that are not specified until going to their site and reading the fine print. For example to earn 25% off you have to spend 40$ with the item conveniently priced at 39.99$. The minimum payment for the promotion might as well be 49.99$ as that is the next lowest priced item I could find.

I ordered flowers from here for Valentine's only to find I needed to make a change to my order. I contacted the company after two days from placing my order and they told me I couldn't make any changes or even cancel my order. So basically it was a complete waste. My coupon didn't work. The flowers looked cheap and lifeless. Don't commit to business here.

I order and paid for same day and weekend delivery for my aunt's 88th birthday, Saturday, yesterday. She did not received them and was very disappointed knowing they were coming. ProFlowers offered to deliver them on Monday after her birthday for same charges and I said no way. They said I would be getting a full refund, we'll see. I will never order from ProFlowers again.

I ordered flowers last week to be delivered on Valentine's Day, after looking into my account I see in was refunded my money. Furthermore, the email confirmation disappeared from my Gmail account. Now I am not a fan on the MAGA movement, nor President 45, but I fully support him with regards outsourcing American business overseas. Whenever I find out a company has outsourced their labor, I sever ties with them. From now on, I will be going to the florist locally. PROFLOWERS, TWO THUMBS DOWN! And I could put zero stars for a rating, I would.

Flowers were delivered dead. All the leaves appeared that they may have been frozen. The roses buds were all brown and black on the tips and the buds all hung over wilted and dead. For the 100 cost you would have thought they would have better quality. Customer care did refund my money with no problem. I won’t take the chance on this company again. When you buy flowers for your wife and her comment after they arrived is “you paid how much for these dead roses”. Never again Proflowers.

I ordered flowers from here on Friday afternoon to be delivered to my mother that just had surgery. I paid over $20 for Saturday delivery. I received an email Friday evening that the flowers were picked up and would be delivered Saturday. Then when I checked the tracking number again on Saturday afternoon it said they wouldn’t be delivered until Monday. ProFlowers did not contact me. I had to contact them and then was told, yes... It would be delivered Monday...with no solution to my issues. I explained I paid the extra money for them to be delivered on Saturday. They finally told me they would take off the Saturday delivery fee... I then told them to cancel my entire order and it wasn’t until I told them I was leaving a Yelp and Google review that they then decided to take all of the shipping off. Why do I need to bring up leaving a review for them to make this right? I will never do business here again.

I ordered what I thought would be a beautiful 30 tulip arrangement as a Valentine's day gift for my wife. It looked amazing on the ProFlowers.com site. OMG, what we received was an $73 atrocious abomination... Nowhere on the site does it say the customer has to set up the arrangement. The site shows FTD brand which leads one to believe that the order will be facilitated through a local florist. NOT, it gets delivered via UPS or FedEx in a box, flowers were wilted, disheveled, starved without water. It comes with instructions requiring the customer to cut off an inch off of each stem, remove wilted leaves, fill the vase with water and flower food that was supposed to be in the box, and then set up your arrangement.

Updated on 02/09/2019: I spoke to the florist personally, and was told ProFlowers gives them a “recipe” to use to fill the order. I have a copy of the information sent to the florist, and the arrangement is complete per what ProFlowers sent them. I paid $129.99 for the flowers shown, 4 tulips, 4 roses, 3 pieces of gladiolus, and filler. Not only will they not fulfill the order on time, not work with you to resolve your issue, there is no value to what they sell. I have attached a photo of what 129.99 buys you with some items for reference. These flowers aren’t worth $40.

I WAS going to ship an arrangement for Valentine's day to my mother in Hawaii using the $39.99 special. Then, at the process and confirm page, VOILA! $83. NOPE! REALLY? I think I'm going to send See's Candy. It was only $6.95 shipping to send to my niece.

I tried to order Valentine's gift for my wife today, got all the way to the end and it said her school's address did not exist. She's worked there twenty years. I called the office manager to verify it was correct. It was. So then I dialed the 800 customer service line. Had to hang up on four separate people because they literally could not understand or hear correctly what I was saying and all four did not speak English!!!! Four separate calls, four different people, all four the same. Wasted an hour trying to order freakin' flowers!!!! Finally gave up.

I used Groupon to get what I thought was a discount, but it ended up costing more than if I would have just used coupon on the site itself. I had already spent money on Groupon so I was forced to use it. Also would not let me purchase the same arrangement that I wanted. Very unclear how it all works together. And almost 20 dollars to deliver is ridiculous In today's world. It’s intentionally deceitful marketing and billing.

VERY frustrating. I ordered through PayPal, but it's connected through my checking account on the back end. ProFlowers charged my account 4 times. They reversed it twice. But that means I was charged a NET 2 times for 1 order. I called and spoke with someone. There was a great amount of miscommunication. I was repeating myself and the agent simply didn't understand me. English is a second language for this agent - which I don't care about - except when we aren't able to communicate.

I have had card fraud happen to me twice. Ordered for $93 attempted on my credit card. Both are related to ProFlowers. I have never ordered anything from them, so it is obvious they are not a secure, reputable organization.

If 0 star was available that is what they would get! I went online to ProFlowers today to order flowers for a Get well soon occasion. I took advantage of the 25% off order today deal, 1st set of flowers originally 29.99. Got it for 16.99. Ordered a guardian angel tree for orig 39.99. Got for 19.99. Long story short total was like $45 and clicked proceed to checkout. Still it was 45 dollars plus 6 dollar in tax. Put in my billing info and hit submit, and lo and behold, my flower purchase went from 57 to $93!!! I did standard delivery, not rush, but my bill had a fee for both!! It looked like a cell phone bill! Here is what it looked like.

Went online today to take advantage of $19.99 Sean Hannity radio program special. Enter "Hannity" after clicking microphone icon. Some other host's name popped up. No $19.99, only $24.99 for 1 dozen red roses. O.K. just 5 bucks, but by the time I got to delivery and all the other charges they wanted to hit my credit card for $45! Called their 800# and found complete incompetence. When I asked to speak to supervisor was told that the person was not available and I would have to work only with person who answered phone. She kept trying to sell me something else although I was very clear about what I was looking for. Communication skills awful. Will never purchase from this outfit.

Beware!!! If you want live, fresh flowers... do not order from ProFlowers! First arrangement arrived on 1/24/19 and by 1/25/18 the flowers had died. I called and they delivered a new and different arrangement of flowers. The company did allow me to select a new arrangement of flowers as I didn’t want the same thing to happen to the first order. Two days later the new flowers were delivered and the vase was shattered and the roses and other flowers were wilted, dried, brown, and dead. I called back to allow them one more attempt and a completely different arrangement was delivered and this time even worse...

I ordered a birthday vase with oriental lilies on January 27, 2019 for my mom's birthday. A beautiful arrangement in the picture; however, they arrived all closed. I brought it to their attention, and they replaced it. Arrived the next day, but again all closed buds... Go figure.

I am beyond pissed and I will be contacting any source I can to show how terrible my customer service has been and I will never use your company again. I received flowers that are dead and the vase is shattered... I called customer service and gave not only my order number the address on the box I am currently staring at and name. I kept being told that nothing matches that there is nothing that can be done for me. What do you mean nothing matches??? I am reading it to you!!! When asked to speak to a supervisor I am told, "Sorry they are busy. I can't?" What kind of business is this? Then I called back and my account now can't be found! Feels like a big scam business.

I ordered 2 dozen roses for a birthday gift for my sister. Right before delivery date I received and email that they could only send 1 dozen due to quality issues. They also stated they would give me a 20% discount. I saw the flowers the day after delivery and the dozen that was sent was of very poor quality - wilted, brown around the edges. I was truly embarrassed. I emailed 3 times indicating my dissatisfaction with receiving only half of what was ordered, and that what was delivered was of very poor quality. I requested a refund, but never received a response. Will never use again.

They are a scam. Beware. They will not deliver. Just take your money! Do not trust them and customer service is very rude!!! I never got my money back!!! How are they in business stealing from consumers???

I have used this company many times in the past and the first thing I noticed was that the flower choices no longer seemed that interesting. In any case because I always was satisfied in the past with them I placed an order for flowers on a Fri., with a delivery date set for the following Tues. I was notified that the flowers were in NY for pick up after midnight on Monday, putting them on track for the Tuesday delivery. No notifications were received after that and no flowers were ever delivered.

I placed an order on 1/11/2019 for a peace lily. My sister's birthday was on 1/15/2019. They emailed me the order was processed and should be shipped 1/15/2019 in the afternoon. On the 15th at 3:00 p.m. they emailed me stating product available and changed delivery date to 1/22/2019. The email stated they would give me 20 dollars off my next order. I thought about it and said that is unacceptable. I would not probably order from them again. I called them and stated my case. And by the way the representatives are hard to understand.

So my husband ordered me roses and the first order they sent me roses that died within 2 to 3 days, thorns on them and petals falling apart. I wasn't expecting new ones but they sent new ones. The new ones were worse than the first ones long stemmed roses that were supposed to be 2 dozen. I get 1 dozen roses full of thorns. Petals were black and ripped up falling apart thorns all over and the vase was very dusty and when my husband ordered them the lady said she charged his card and said she had to so that he could get a replacement. So I called very upset and the first lady who picked up was very rude couldn't understand her. I asked for someone else and she kept talking. I gave her the order number and she couldn't find it. I gave her the email still couldn't find it. Gave her my husband's account number and finally something!

I ordered flowers I wanted delivered to my cousin the day before my Aunt's funeral (which is today, Monday-1/21/19). I placed the order on Saturday-1/19/19. ProFlowers confirmed, for an additional charge as well, that the flowers were able to be delivered on Sunday-1/20/19. Prior to confirming the flowers could be delivered by the next day, they asked me to provide the zip code the flowers would be delivered to so that they can confirm they could deliver the flowers by the day I indicated I needed them delivered. Yesterday (when the flowers were confirmed they would be delivered), I received a call from them but missed the call as I was outside. I didn't recognize who the call was from in cell's history, AND THEY DIDN'T LEAVE A VOICE MAIL MESSAGE.

I ordered flowers for my sister in law and they arrived as scheduled and were lovely. The price was excessive but I wanted to get them to her after the loss of her mother just before Christmas. Based on this experience I also sent flowers to my in-laws. Their flowers were delivered after 11 pm to people in their 70s. The product that was delivered was not what I had ordered. The customer care team offered several options to "fix the error" and I chose to have a new plant delivered. It was nearly dead when it arrive. The Peace Lily had brown leaves and the blooms were brown and white. Two weeks later and it is headed to the trash can. It is the only plant I have ever had that could not be revived. Based on the prices charged by ProFlowers I would suggest saving your money and find another provider.

I ordered flowers for my wife for our anniversary and on the order confirmation it said that I would be emailed when the flowers were delivered. Halfway through our anniversary day, I received no email or flowers, but the payment was processed. I called and I was told that none of the florists are answering their phones, so my order wouldn't be delivered today. He said that he would upgrade my order and make sure it would be delivered tomorrow and I agreed to that. The next day around noon, I received no email and no flowers, so I call again and get the same person and he tells me that my address is out of range for delivery. I ask to speak to a supervisor and she tells me that the florist they picked says I am out of range for delivery and she could have the flowers delivered tomorrow. I told her that this was ridiculous considering that my anniversary would've been two days past and I don't have trust that the flowers would've been delivered anyway.

Over $60.00 paid for a 5 stem Lily arrangement with vase - with expedited delivery. Flowers arrived two days later than scheduled. Delivery service placed the arrangement in 32 degree weather on the side of the house and made no attempt at knocking or ringing the doorbell. Flowers came without a vase or stem caps. Flowers were found 8 hours later - frozen, wilted and just plain ugly!

Worst ever experience buying flowers online. When these flower came they were all closed. You can’t even see the flower. They delivered it premature. You have to keep the flowers in water and take care of them for couple of weeks to see them rise and open. This is ridiculous if you are planning to give them to someone on the same day or in a day or two. I had to force open the flowers and they looked like **. Wasted $60. Will NEVER order online. Just go get it from store instead. Such a bad experience.

Every Christmas Season, I send a bouquet of flowers to my sister in Carson City, NV, and two aunts in Victorville, CA. I have been doing this for about 15 years. On December 18 I placed an order for my sister for Saturday delivery, 12/22. At 10:00 AM, delivery day, I got a call that the flowers would not be delivered and ProFlowers was cancelling the order. While I was protesting on the phone, I received an email that my order was cancelled, AT MY REQUEST, and my refund was being processed. While I was protesting and demanding they deliver something for her Christmas, the person who barely spoke English, hung up. I called back and another person who was almost completely incoherent listening or speaking said someone would be on the line shortly, and then disconnected me. I received no further communication.

Half of the flowers never opened and that ones that did - lasted only a few days. Overall quality is poor despite the low price. Would not buy from them again.

90% of their product arrive on time & the customer is satisfy! All over USA plus!! When they get their flowers from the South America & others they are fresh!! Keep up the complete work. It sure works for you! Keep your prices fair!! Thank you!!

I ordered a Christmas arrangement to be delivered 12-21-18. It was not delivered so I called on 12-22 to track the shipment. I spoke with 5 people - in 2 phone calls. None of them spoke intelligible English and when I was out on hold the music sounded like a garbage disposal was running. (So perhaps the speech problem with the reps was due to poor phone connections? But I don’t think so.) I have sent ProFlowers an email hoping someone will explain the problem. Meanwhile, I have notified PayPal of the problem and hope that I will be refunded my money.

Arrived on time and really was exactly what I ordered. Awesome value in a beautiful wrap. I definitely will he ordering from them this Christmas. I have ordered from others before to less than what picture showed.

I have used ProFlowers for over a decade with good service and fair to good quality flowers. My last order was a birthday gift for my mother. It was a real disappointment. I received an email the day of delivery saying they shipped a different arrangement due to poor quality of the flowers they received for my selection. To compensate me they credited $12.49. No phone call or text to let me pick a different arrangement. They sent fewer flowers that cost $10 less and looked nothing like I ordered. I sent them comments on my experience with no reply after a month. They have lost a good customer.

I've used ProFlowers in the past without many issues. The flowers arrive in good, but not great condition. Called because my order had still not arrived. A day late. The rep was NOT helpful, and actually was trying to convince me that today was still the day of delivery. It took several minutes to convince him that he had his days wrong. 15 minutes on the phone and still no resolution. This service works OK when there are no problems, but I will NOT use again because of the poor customer service.

I only use ProFlowers, and if somebody’s flowers die within a week, I called, and they replace them. This is a pretty good service, but the shipping, as with most of them, is expensive. It is probably one of the easiest floral outlets to use, and I can always get flowers that I know will last at least one week.

Order some flowers for my wife's birthday on December 20th. They gave me a window from 9 a.m. to 8 p.m. But keep in mind most people work from 8 to 5 or either 8 to 4 so now my wife has to stay at work always 8 tonight just to get her order. And they pretty much ruined my wife's birthday and surprise. I would never order from ProFlowers ever again.

I have ordered from ProFlowers for years and they have never disappointed. Since November 2018 however, they have been horrendous. I ordered an arrangement for my in-laws for Thanksgiving that they never delivered!!! Then they replaced that order with an inferior one. Then they sent me DEAD roses to make amends - I called and said what a nice gesture - LOL - they then send the roses again and they are half dead so I gave up.

I ordered a floral arrangement for my mother for mother's day. When they arrived, every flower was wilted. It looked like it had been through the mill. She was VERY dissatisfied, and called them to complain. They agreed to send out another arrangement. The replacement looked much worse than the first. NEVER order from this company. They are worthless, and you should spend a little more money elsewhere. Save yourself the embarrassment, because I will NEVER live this down!!

I would not recommend this company for your floral needs. Worst company I have ever dealt with and their customer service doesnt care. Bought a plant for my wife for her birthday and the plant literally showed up dead, wilted, awful. Called customer service. They didn't care at all. Finally offered a full refund and had no intentions to make it right. Never buy from them again.

I have ordered flowers some ProFlowers many times before in the past. I work overseas and always send flowers home and like the way the flowers arrived from ProFlowers before. This time I set up flowers to be delivered on a very special day as my fiance and I are expecting and she had a doctor's appointment scheduled on my birthday as we were finding out what we were having! I scheduled the flowers to be delivered and ordered them 2 weeks before my birthday. NOTHING. I received nothing past my email confirmation for my order, I asked her brother if they showed up, again NOTHING. I then contacted customer service, which they state they are there 24 hours to help, took them over 24 hours to respond. They then stated there was a problem with my credit card. They are correct, my bank cancelled my card due to it being compromised on the 4th of December.

I bought these flowers as an anniversary gift for my wife. When they had not arrived by 8pm on the delivery date, I was beyond irate. This year the wife and I desired to simplify and only get each other one gift. Really ruined the day when my simple gift had still not arrived by 9pm. People order from this business to commemorate specific dates or events on specific dates. When the item isn't delivered on the agreed upon date, it defeats the whole purpose. We even denote what type of event the item is for when they are purchased. Ironically, the flowers just arrived about 20 minutes ago. I called customer service last night, spoke to Alan, and cancelled my order. Alan promised me a full refund. That's cool from a business perspective, but that won't alleviate the sadness of my wife not receiving her anniversary gift.

I have ordered flowers in the past so decided to try again. First, choose an arrangement, then begin to order. Wow, the vase is not included, it actually costs more than the flowers. Then I was inundated with numerous choices to add - - -??? What the hell? Why can't I order flowers at the price listed which includes the vase? Deceptive advertising! I don't respond well with all this BS. Never again.

Recently was a victim of fraud and they spent every cent they could at this establishment. Looking at these other reviews one can only assume this is a scam. They also ordered pizza and I got that money back via dispute but I can’t get the money from ProFlowers? Do not order anything from these scam artists.

Purchased flowers for my sister’s funeral on Sunday, 12/1. Flowers were to be delivered to funeral home on Monday, 12/2 in the afternoon. ProFlowers knew as early as Monday, 11:00 am that they could not make delivery. They did not make contact with me until today, which is a day after the delivery and only after I made an online inquiry as to status. I am hurt that they did not try to call/email me so I could make other arrangements.

Ordered a Christmas arrangement during cyber savings week and paid for a Saturday delivery. They were not delivered because the company changed the delivery date. Called customer service and was put on hold until the call dropped. This happened twice. The third time I did get some help but they charged me the full price of the arrangement along with an extra $5.99 rush charge, $12.99 for standard delivery, plus another $3.99 for Care and Handling. I think you would be far better off ordering from some other company. The arrangements did not match picture... Delivered on wrong day.

Last year on my anniversary, I used ProFlowers to order roses to be delivered to my girlfriend. The flowers were delivered after the day I chose (my anniversary), so I looked like a jerk for missing my anniversary. Fortunately, ProFlowers gave me a refund, insisting that this was not their usual service. However, I should have read reviews like the ones on here. This year, I used them again. And again, no flowers showed up on my anniversary date. They even sent me an email saying they were switching my order from one dozen red roses to 18 Candy Cane roses in order to make sure I got them on the day I requested. And still, no flowers. Today is the day after my anniversary, and I called to cancel the order. They've run out of chances with me, and I hope that no one uses them ever again after reading this review and all the other terrible reviews on here.

Please avoid purchasing from this company if you are expecting your order to deliver as pictured. I sent my daughter a sympathy bouquet to help lift her spirits. She just lost her best friend in a car accident and she is grieving. The picture showed this beautiful arrangement and they delivered a bunch of stems and weeds! I was mortified when she sent me the picture. It looks like a child arranged it! I called ProFlowers and they gave me the option for 30% refund, then 50% until I finally lost it and asked them how they could charge anyone for weeds! It was $76! They finally agreed for a full refund, but as others have listed the experience was already crushed.

I ordered a deluxe lily arrangement to be delivered to my girlfriend on her graduation day. I paid extra for extra blooms and for them to be delivered early. $80 total and not one flower was bloomed. Very disappointed. Who wants a bunch of buds delivered to your school as a surprise. Won’t be ordering from ProFlowers again.

Like so many others here, I was completely unaware that flowers would be delivered IN A BOX. I wanted to send my mom flowers as a congratulations on her new job. They were delivered by UPS in a box IN BUD FORM, not even bloomed. I am so disappointed. The rep on the phone tried to tell me that their website States how the flowers are delivered but I couldn't find it there. They refunded me the $70 I spent, but they totally ruined the experience for both my mother and myself. I will be ordering from a local florist going forward.

Bad company. Never deal with them. First time they cancelled the order. Second time, there was a delay without notification with wrong order and double the price. Unreliable. Argumentative on the phone. Bad!