ProFlowers Reviews

Flower that was delivered was nothing at all like the flower purchased. The color scheme was entirely different than what was presented online. I ordered the deluxe edition, but the bouquet was much smaller than what was posted on their website. Additionally, many of the flowers were wilted. A balloon was also ordered to accompany the flower, and it was not delivered. A customer service representative with ProFlowers said that I’d be receiving a redelivery, but that did not take place. I am extremely dissatisfied and will never recommend the company.

What on Earth has happened to Proflowers? I've used them for over a decade but something has changed and they are not the excellent company they once were. I ordered flowers for my Mother's bday. I received an email at 11:58PM the night before her Bday (the day the flowers were scheduled to be delivered of course) that the arrangement I ordered was out. I couldn't believe they were telling me that at 2 minutes before her Bday when I had ordered them online over a week in advance. But there was a number to call. And I happen to still be up so I called them. They supposedly replaced it and the order was still on track. But no.... She did not receive the flowers the next day either.

My employee sent a picture of the flowers and she totally got shorthanded. The amount of flowers in her bouquet were nowhere near what I was shown online. It was such a tiny bouquet! I’m disappointed that my money was mistreated but I’m mostly disappointed that my employee, who is recovering from a major surgery, received such a small bouquet. It makes it look like our office was cheap with her flowers and I’m not happy. We paid $60 for THIS, y’all.

The flowers that I ordered for my mother's birthday were never delivered. I received a false email claiming that they had been received and a false claim from a representative on the phone. They scheduled a replacement delivery for six days from now. This is hardly a way to make someone's birthday special. ProFlowers should not be trusted with anyone else's money.

I recently order a funeral arrangement from ProFlowers and was shocked and extremely disappointed and embarrassed what I saw as I attended my uncles wake. The flowers were wilted. The greens were dried. The arrangement did not portray the item I ordered at all. The only good thing I can say is that I did call and complained and did receive a full refund however the gesture of sending the flowers for respect and love to my dear uncle was not represented the way it should of.

I never write reviews for companies but I had to for this one. I ordered a very expensive bouquet of flowers to be sent to my wife at her office for our 5 year anniversary. They never got delivered! Do not trust their company at all. I would give them 0 stars if it was an option. Unacceptable!

We placed an order to be delivered next day, we waited all day to see the confirmation they had been delivered. Never received anything. Tried calling customer service, but was put on hold for over 15 minutes. Then we tried their chat line. The agent finally answered and ended looking into our order. Apparently the florist was out of a certain color of the flowers in the bouquet. Instead of calling or emailing us that information, they did nothing. We had to contact them to see why they weren't delivered. We then made sure something would be delivered today. They said yes, and offered a credit to their site. We would rather have had our shipping cost refunded, but they said they aren't allowed to discount an order. Never purchasing from them again!

I placed an order for the Dozen Gourmet Dipped Strawberries for my daughter-in- laws Birthday. They were delivered on the date requested. However, the Package was left on the front porch in 90 degree weather and no knock on the door or door bell was used. My son was cutting the lawn, saw the package on door step! All the Strawberries were HOT and all the chocolate was melted! The ice pack in the package was even HOT. I had wanted this to be a nice Birthday surprise, but it turned out to be a BAD Birthday surprise. Done with Pro Flowers. Not my first bad experience, but it will be my last one.

I was given the flower of the month delivery for a year as a birthday gift. I rarely give businesses poor reviews but this was not an inexpensive gift and I just received my 6th delivery and each bouquet has gotten progressively worse. All have arrived wilted and none have lasted more than a few days despite my following care directions to cut stems and use the flower food. Each bouquet is clearly made up of their leftover flowers - whatever is laying around - deformed stems - when bouquet is a mix of flowers they don’t even go together - never anything “seasonal”. Today’s delivery looks like a bouquet of wilted weeds - it is what real florists use as filler. I have used ProFlowers over the years to send flowers and am now embarrassed by what may have been sent. I feel that 6 hideous bouquets in a row is a trend and I will never use this company again.

So ProFlowers never delivered any of the flowers that I ordered for my friend who just had lost her dad! Delivery was scheduled for July 3rd, so I called them... They told me, “they were delivered on July 3rd” luckily my friend had cameras at her front door which they confirmed they never received any flowers. So when I called ProFlowers they promised me to deliver them on 6th July Saturday, which did not happen, so I called them again. They promised to send them on Sunday 7th July. They are not yet delivered. I just asked for refund from them... Waiting to hear back!! Be careful shopping with ProFlowers!!

Customer service is the worst I've ever dealt with. They laughed and told me the order would not be delivered. Never order through ProFlowers!!! They put me on hold for 19 mins and when they finally got on the phone, they asked me for the order # (which I gave), the address (which I gave), the name the flowers were going to (which I gave) and then they wanted to know what was written on the card. I told them I couldn't remember exactly what I wrote and they told me that unless I told them the words on the card, they couldn't verify the order and it would not be delivered. So I told them to cancel so I could order somewhere else and they told me they couldn't cancel without verifying the words on the card. So, they won't deliver and they won't cancel the order. Then she laughed and said the flowers would not be delivered! They are insane there!!

I paid for a deluxe arrangement to celebrate the birth of my niece. Ordered the upgraded option, hoping to really make a great impression. The arrangement that was delivered failed completely at meeting even the smallest expectations. It wasn't even close to the regular arrangement shown on the website in terms of the size. It reflected poorly on me, and the opportunity to make a great impression on my family is gone. The company did reach out to me and offered a coupon for a future purchase. I hope to never have to use that company again.

Ordered flowers for a most beloved friends 90th birthday. At 1:30 on the day they were supposed to be delivered they sent an email saying they were cancelling because they could not provide the flowers ordered. No call, no offer for a substitute. Didn’t see the message till 330 too late to do anything. Words can not convey how upset I am. Totally ruined this very special day/gift. The worst.

I ordered flowers for a friend two weeks in advance for the anniversary of her baby's death. ProFlowers waited until the afternoon the day of to email me that they couldn't do the delivery. It will now cost me double to have another more competent company do day-of delivery.

I placed an order on May 29 for a June 7 delivery to a cousin. I have used ProFlowers many times but they dropped the ball this time and very shamefully. Other experiences have ranged from acceptable to excellent. I was surprised to not hear from my cousin on the 7th so that evening I looked up the order to track it and found NOTHING. I called and they had a hard time. Eventually I was told that they cancelled the order because they were out of the orchids. Well how about a call to me to replace it with another flower!!! They said they sent an email cancelling the order (the day before it was to have been delivered). We all carry our emails with us on our phones so I said, no. No such email was received. But perhaps it went to junk. So I checked. Nothing.

I am annoyed that a pop-up appeared during an order process for a totally different item. This is an irritation and will be remembered next time I am ordering flowers. While I have found your service great, it is way overpriced.

I ordered a sympathy fruit basket for a friend whose mom had passed away. The basket was to be delivered 2 days after the funeral to give my friend time to get back home from traveling from the funeral. Well, ProFlowers failed to even deliver a thing!! A total BELLY-FLOP!!! After several failed attempts to get a status update via the internet on my order, I called the company and was informed that they had cancelled my ordered because they could not make the basket!!! They said they were crediting my money back and offered me a $20 coupon towards another purchase. What?!!! I was in disbelief that they would cancel my order without even informing me or giving me other options to deliver something else! NO thanks, I'll pass on the $20 coupon!!

I ordered sympathy flowers to be delivered to a friend who lost her family member. After two days, three phone calls, an email to customer service that was never responded to, my friend still hasn't received the flowers. I was charged for the flowers that never came. I have cancelled my order and am still waiting for a refund. DO NOT USE PROFLOWERS.COM.

I haven't purchased flowers in some time but when I have, if there was anything wrong with the delivery or the flowers, they took care of the problem immediately and satisfactory. They have been the only company I have purchased thru because of their great customer service and the bouquets.

My sister loved them for her birthday and Christmas. They are fantastic. Would buy from them again, have great selection, would highly recommend them to anyone.

I ordered flowers for my girlfriend for Valentine’s Day. I ordered it about a week early. They said they would deliver the flowers on Valentine’s Day. I end up getting them two weeks later. Very disappointed at ProFlowers. They offered me a 20% discount on my order. They told me something about delivery issues. It took all of the love out of Valentine’s Day.

My wife received her delivery, which was handled by UPS, unfortunately. The flowers arrived boxed, with no damage to the box. However, when my wife opened the box, parts of the broken vase fell onto her feet and causing small cuts on her left foot and, eventually, her right finger. I sent ProFlowers an email explaining what had happened and they responded the following day stating they were sending another delivery. (Hopefully NOT via UPS!)

I am exceptionally happy with ProFlowers! My twin daughters had ordered 1 dozen roses for me for Mother's Day!! I was delighted when they came! When I opened the box, the roses were beautiful, but 1 of the red roses was totally destroyed. I followed the instructions, and put the other 11 roses in a container that I had in my kitchen. I took a picture and sent a copy to both of my daughters. 1 of my daughters asked about the vase that was included with the flowers; I told her that there was no vase in the box and that 1 of the flowers was totally destroyed. I suggested that maybe she should call ProFlowers about this.

Most if not all the online flower delivery services stink. They don't take ownership of any issues with their service. I have had flowers delivered late usually another day... I have been ordering directly from our local flower mart and experiencing a much better experience and value. Recommend people check to see if their area has a wholesale flower mart close to them. All you have to do is read reviews of these online flower companies to see how terrible they are.

I received flowers on Monday after Mother's Day. They consisted of Asiatic lilies, irises, asters, tulips, and salal. When they arrived we followed the directions - trimming the stems and putting them in the preservative mixed water. The asters were blooming upon arrival. Over the next week the tulips bloomed (they were odd looking - not what one thinks of a traditional tulip; more faded and deformed looking), a few of the lilies bloomed, but none of the irises. It never looked anything like the beautiful flowers that you see on the website or advertisements. I let my son know and hopefully, he will contact ProFlowers about his order.

I ordered a nice bouquet of flowers which cost around $45. After all the hidden fees it came out to over $80. I paid $10 extra for a nicer vase and did not receive it. Big mistake ordering from this company. Not very professional.

My flowers arrived a little earlier than I expected. They were in great condition. After taking them out and following instructions, they are in a vase and the irises have opened beautifully. However the stargazers haven’t opened yet. The picture was of the two of them at the same time. It’s a little disappointing. I’m afraid the irises will be dead before the stargazers open!

I ordered a plant for my mom for Mother’s Day. I got a tracking number and an estimated delivery date and they charged my card. The estimated delivery date was almost two weeks after I placed the order. That date came and went, plus six additional days, and I still had not received my order. I finally talked to someone at Pro Flowers and it turns out they never shipped my order because they “no longer carried that product.” Yet they charged my card almost $100 and never notified me that my order wasn’t coming. That was a week ago. I asked for a refund and still haven’t gotten it. I will not ever use this company again.

Wrong flowers. And that was never resolved. Beginning of 4th day they are dying. Not much more then the cost was too much for the garbage I received. Very very very disgusted....

Received flowers on May 10th for Mother’s Day. The Irises were snapped and dying and no card was included. I emailed them to find out who sent them. It took another day to get them to answer me only to say that due to privacy, they couldn’t tell me who sent them. I started a chat online and she was very nice and offered to reorder them and told me who sent them. However, she couldn’t get them delivered to me for another 11 days!! The flowers were dying by the 11th and dead by the 12th. The new order arrived today (5/22). The Fuji Mums are dropping petals like cray, the Irises are the saddest things I’ve ever seen and the roses are brown. I’m so appreciative that my daughter thought enough of me to send me the flowers but I feel she wasted her money. Don’t waste your money!!

I ordered two dozen multi colored roses for my 92 y.o. Mother for mother’s day!! Great price with a lovely vase, (for a little extra fee)! She LOVED them, she said they were fresh and beautiful!! Excellent service and wonderful choices!

This is my 2nd experience and both times were the worst customer service possible. Everything went wrong from delivery to wrong flower choice and quality. Will never use again. You don't even "get what you pay for", not even close. Emails and phone calls were ignored.

I ordered a huge arrangement for my mother for mother's day. I have went through them before and never had any issues, but this time I ordered her flowers as well as paid extra for a card and extra for the card to say something I wanted to come from the heart. The first set she got she was missing a lot of flowers and her card was not there. When I called them with the issue they apologized and said they would resend the order at no cost. I said OK because I have been going through them for a few years now for all occasions when it came to sending my mother gifts and never had any issues. Well they resent her order and this time they sent her broken, withered and some flowers were completely dead, and they still never sent her card! I will not go through them again!

I placed an online order for a patriotic funeral display for a WWII veteran's memorial. Next day delivery did not happen; after a very long and frustrating call to customer service, I was told they lost that order and I needed to reorder. I did so, then continued to get conflicting information about having that first order. On 4:30 pm Saturday, I called yet again and spent an hour on the phone with them. After finally asking for a supervisor, I was told there was no florist that could do it and I would have no arrangement for the service the next morning. Not having one wasn't an option, so we worked until 4:30 am to make our own. I will never use this company again, their basic ordering system is deeply flawed and they are very unreliable.

I received beautiful roses from my son and daughter in law three days before Mother's Day - I followed the instructions in the package and the buds were dropping in two days and falling off in three. I sent ProFlowers a complaint with picture. They responded with questions (which I answered immediately) and I haven't heard from them since... Contacted them 2x by email and they are ignoring me. What has happened to customer service???

The person I sent flowers told me they died very quickly. They said the quality and size was not that good either. Other than that I had no problems and would probably use them again because of the reasonable price. Maybe they were just picky. I used the company before and never had a complaint.

I wanted to send flowers to a small town on the Navajo reservation in Arizona, where my wife is working as a nurse. I have now sent flowers three times. Delivery always on time. Flowers in beautiful shape. Highly recommended!

The delivery was as expected and on time. However the selection at my price range was very limited. All the pictures showed the flowers in pretty vases but when I made my choice the vase was always extra and pricey. I'm sure they get great deals on vases since they buy in bulk. That savings should be passed to the customer.

I've received roses as gifts from ProFlowers at least 3 times in the past couple years and every time they are damaged, brown on the edges and completely dry out/brown within a few days. The buds never. Customer service is horrible - my husband tried to get to a human but there is no one. COMPLETE waste of money & embarrassing if it's a gift. Save your $ and order from a local florist.

I saw an ad for 24 roses for $30 with $10 shipping on Proflowers.com. Went to order the roses for my mom for Mother's day but the site showed shipping for Mothers Day was not available. Decided Monday would be ok. When I placed the order I noticed another $15 for shipping had been added to the order. When the flowers arrived my mother told me she appreciated it but some roses were half dead and others wilting. ProFlowers sent me a feedback form and I told them I was dissatisfied. All ProFlowers offered was $25 off my next order. I, in turn, mentioned to a friend what happened and she told me she had the exact same experience with ProFlowers adding on the additional shipping cost and wilting flowers. I would have expected a replacement would have been sent to my Mom in lieu of a discount on my next order with them that will never happen.

I ordered a Mother’s Day bouquet with vase from ProFlowers with a guaranteed delivery of Saturday May 11th for my Mom in Kirkland WA, and yes I did get charged extra for that. THE ORDER ARRIVED 3 DAYS LATE ON TUESDAY MAY 14th. No apology from ProFlowers. They just take your money and run. And I believe they did the same thing last year too. This company is a scam artist. If you go to a restaurant and order a meal and it comes out 3 hours later are you going to pay for the rushed delivery of the meal, much less the even pay for the meal at all? ProFlowers is the worst. Please take my advice and use somebody, ANYBODY, else.

I received a tulip bouquet for Mother's Day from my daughter. Two of the blossoms were dead when delivered. Most of the others were dead by Tuesday although I followed the directions received with them exactly. The last three were dead today. I don't want to tell my daughter, as I don't want her to be as disappointed as I was. They were supposed to be a special gift because of the bad weather we had this spring as well as for Mother's Day. The chocolates included were beautiful and delicious!

I ordered flowers for my mother. The flowers were never delivered. There was zero communication from the company. As in the delivery will be late or sorry we could not deliver because of the driver or whatever. I even had to call them for a refund. They just seemed to take my money and run. I won't use a flower delivery service again because of this experience.

4th time ordering, I don’t know why I keep doing it again... Again, broken flower stems and broken flowers. This time, the flowers came freezer burned and mostly yellows were really brown and dead, but some of the other colors showed signs of freezer burn also. Have submitted my concerns to ProFlowers in the past but ever had them answer or reply so I didn’t bother this time. Will not ever order from them again.

Great service and products shipping is a bit expensive, would be nice to have some sort of loyalty program that rewards returning users with discounts etc... Also would be nice to have a multi gift discount, when purchasing multiple gifts at the same time.

We have used ProFlowers for years - always a great experience until this year. We ordered Mother Day flowers for my Mother-in-law on May 3rd. Got a confirmation email. On Mother's Day I realized I never received the "shipped" email nor did my mother-in-law indicate she received them. I called customer service that night. I was told there was a problem with UPS and the flowers were to be delivered on Monday. Monday came and went - no delivery. I called Monday night - was told the same thing only now we have a Tuesday delivery.

This is the worst flower delivery service I’ve ever used. Their customer service is extremely unhelpful, the call quality is horrible, and the email communication about the deliveries is disorganized. I ordered 3 bouquets for Mother’s Day and each one had an issue with being delivered. One bouquet was supposed to be delivered Saturday May 11, I get no email stating they’re out for delivery and so I call customer service and they inform me the flowers won’t be delivered until Thursday May 16.

Overall good service, variety, quality, convenience et al but pricey once all the fees are added in even on items for sale. Website is well done and the reminder functionality for birthdays, special events etc. is very useful.

Our children sent my wife flowers for Mother's Day. When they arrived the vase was shattered and the varietal roses were wilted and dying as though they had spent a couple of days in the back of a truck. Very disappointing; they are seeking a complete refund and will never again use ProFlowers.

I received the One Dozen Red Roses bouquet, which came in a box. As with all flowers that come in a box, they were hard to get out. This bouquet came without any extra greenery, most of the blooms looked good when they were unpackaged but there was one rose that was totally broken from the stem. After 3 days I recut the stems and pulled away the outer petals that had started to look old and had brown creases in the petals. After 4 days only 1 of the roses had started to unfurl and I had to throw away 3 blooms that were already drooping over.

I ordered flowers for Mother's Day. I wanted them to be delivered two days before Mother's Day, as I was going to be traveling and not with her on the day. On May 10th, I went on the website to track them and it said that the package had been damaged and all the merchandise was discarded. I thought I would get another email saying they would replace it but I had to call them for them to send a replacement. It would be arriving May 14th, two days after Mother's day. For this one, I never received an email to track it so I had to call them and they said there was a delay and it would be delivered tomorrow. Very dissatisfied.

Stay away from ProFlowers! Not only did I place a Mother’s Day delivery of flowers back in April, but they arrived 2 days late! I paid the company extra for a weekend delivery, that clearly did not happen. When I called the customer service line, I not only was disconnected on one occasion, but on two other occasions attempted to speak with women who could not speak good English and I was unable to understand. I asked to speak with a supervisor and one of the woman refused to connect me, and offered me a “premium upgrade” instead, to which I declined, because that wasn’t the point of my call. The fact that I was not notified of my order delay after paying $100 is unacceptable!!! Then, not only was the order delivered 2 days late, they weren’t even the flowers I ordered! The flowers were also half dead!

Rec’d flowers from ProFlowers for Mother’s Day. Flowers were lovely. The flowers were what my daughter had ordered for me, but the card enclosed was for someone else.

Placed 2 orders for Mother's day, never delivered 1 until Tues. Rude customer service and claimed it was all UPS fault. They never contacted me or emailed, just took my money, and ruined Mother's day for an 92 year old. Unacceptable customer service, talking over me and failing in every way. Will NEVER use them again!

Ordered Mother's Day flowers for my mom and several appeared dead when they arrived. The order was for two dozen roses. I sent a complaint and pictures to ProFlowers but have heard nothing. I am unsatisfied with my order and the lack of an acknowledgement or response from ProFlowers. I will never order from ProFlowers again.

I received the Mother's Day rose bouquet the day before Mother's Day as a gift. When I opened the box and began carefully unwrapping the roses, I noticed there were petals everywhere. The bottoms of the roses were busted and falling apart. I notified the sender who contacted ProFlowers. They offered to re-send the package at no charge. I received the replacement set of flowers today and was told by the delivery man that "I believe the vase is broken in here". I opened the box to find that the vase was indeed broken into a bunch of pieces. The flowers were of better quality than the original set, but after having two unacceptable deliveries from them I am done. I will just start using local florists from now on.

This is the second time my mother has received dead flowers from this company. I am utterly disappointed and feel ripped off. Reaching out to the company has offered no resolution. How disappointing that you pay all this money for what looks like a beautiful arrangement and they arrive dead, wilted and brown. Don’t do business with this company. For what you spend you are better off calling a local florist directly in the area of your recipient.

Am so angry right now, their service sucks. I placed an order that was confirmed for delivery on may 9 or 10th, I just found out it was not delivered and when I called customer service she said it was just scheduled to go out now???? This was a Mother's Day gift to my daughter in law, she offered me a refund but that does not make up for the fact that she was never honored on her day.... I will post negative reviews wherever I can and file a complaint with the BBB. I will never use them again for any of my purchases.

I placed an order for Mother's Day on May 9 for a delivery on May 11. I paid and expected my order to arrive, it did not. I waited all day on 5/13 to see if they would deliver, they did not. I called them and got a representative who barely spoke English. They told me I would have to wait until 5/15 now for delivery! They offered me a next size bouquet upgrade or my money back but they already ruined my Mom's Mother's Day. I took the upgrade since I still needed to send flowers. I will never order from them again and I would advise others not to either. They are NOT reliable.

I ordered my mother flowers for mother’s day and to my surprise they were not delivered! We called today (5/13/19) a day after mother’s day and were told they were being delivered today. My mother (whom did not know she was receiving flowers) received a phone call telling her they are unable to deliver her flowers today but she should receive them by Wednesday! One would think they would contact the buyer and not the recipient! To make matters worse, my husband and I have been on the phone for the last 3 hours trying to cancel our order and literally have to FIGHT for our money back. We were offered gift card after gift card which is meaningless because I will NEVER EVER order from them again.

A Beautiful Mother's Day Bouquet we paid good money for to be delivered, was delivered and looked entirely different. Upon calling the company immediately they assured even though a day after Mother's Day they would resend the correct bouquet. Waited until 5 PM CST, called in as to non receipt and was advised the delivery was on its way. 3 hours later nothing, called back in for the 5th time was told they could try again tomorrow. I was transferred to a supervisor that didn't seem to know much more than the representative I spoke with did. Was advised, "We will try to get another one out tomorrow". 2 days after Mother's Day and the Bouquet that was received was absolutely pathetic. I truly wish I could post pictures of what was ordered vs. What was received.

I placed an online flower order a few days before Mother's Day to make sure my grandmother would receive her flowers. I received a order confirmation and everything. Well apparently they deleted my order and never emailed me or called to let me know. I would have had plenty of time to order from somewhere else if I was notified. I called Monday afternoon and found out it was deleted. The gentleman refused to connect me to a supervisor and told me he could fix my problem and have flowers delivered in a week. Omg are you kidding me? Unacceptable. I called, hung up and called back later and again was refused a supervisor but was promised reshipping next day delivery and a discount. I didn't ask. They offered.

Order flowers often for older relative in Phoenix Az. Would be nice if they had more items like chocolate to go with it or wine etc. Something extra to purchase would be nice as long as prices aren't over the sanity edge.

No flower delivery, still waiting for Mother's Day flowers Monday which should have been delivered Sat. Finally got through to someone on one of the customer service (new sales numbers). A 'supervisor' did call proactively on Sat eve to say things were busy - but then assured me there would be no issue. Complete SHAM - he was too afraid to admit there was an issue. I tried 2 'existing order' numbers before calling new sales - there wasn't even hold music meaning that you couldn't tell if you were even in queue to be dealt with. Terrible terrible experience - too much other choice out there to ever risk dealing w/ this company.

The gift basket wasn’t the same as pictured. The shipping charges were $40! Half of what the basket cost! Bait & switch. The fruit was small and mashed down. Complained to no avail. I’m totally disgusted!

This is the 2nd and last time PROFLOWERS has sent DEAD flowers to my mother - in February for her Birthday and now for Mother’s Day! Who would send their mother Dead Flowers? Well, I’ll tell you - PROFLOWERS will and you will be the butt of all your siblings jokes as the flowers that you sent are frozen and then wilt within a couple days. Shame on you!

I ordered Mother's Day flowers to be delivered on Saturday 05/11. Paid 9.99 extra, flowers got delivered on Monday 05/13, not good quality, pathetic customer service. I send email for refund, I did not get even response or receipts of email. I will never recommend this company. Go for local. Learned lesson.

My son sent me flowers for Mother’s Day and paid extra for delivery for them to be sent on the day. Well, the flowers came the day before very early in the morning. I normally wouldn’t complain but some were wilted and leaves had holes in them and the fact that he paid extra for delivery ticked me off as they wouldn’t credit him back!! This was his first paycheck and he did something nice for his mom. But never again, not from this company!!

First of all you charged MY card twice and I complain about the situation and you give back the $30.00 with (ProFlowers) instead just replacing the funds back to MY card. Well you guys are very slick because I might not be scare to order with you again. That $30.00 have turned into almost $50.00 LOLOL. You got ME this time so take yourselves out to lunch on ME!! I love your flowers, BUT that didn't taste good to ME.

I ordered my mom what was depicted as 25 beautiful tulips with a vase for Mother's Day. The flowers arrived on time with complete instructions and these were followed exactly. The tulips never opened in bloom and I was both embarrassed and disappointed at my choice. I tried to email and call ProFlowers but to no avail. Do not use this company or at least be aware of their horrid products and absent customer service.

I ordered the mother's day spectacular for my grandmother for mother's day. They are beautiful and look exactly like pictures on the website. I am very happy with my purchase. And will order from them again. Absolutely beautiful!

I ordered flowers for Mother's Day and my account says they were delivered and they never were. Customer service had a major language barrier and could not address my problems. I want to get this resolved but I'm beyond frustrated at this point.

My daughter bought me flowers for Mother's Day. They were delivered on Thursday May 9th. From the moment I opened the package it was terrible. Who sends withering and dead flowers out to someone? The flowers were brown around the edges, the leaves on the roses fell off as soon as I took the wrapper off. The vase looked like it had bird poop in it. My daughter was very upset and called them. They did refund her money but none the less if you're going to stay in business then you need to provide a great product. This time the product was lousy. Fluke maybe, but none the less, it didn't make for a very pleasant Mother's Day.

On Monday last week, I ordered a Peace Lily plant for a family who just lost a loved one. I got a phone call from the recipient stating that the plant was dead and that the soil was filled with worms. How can you have a picture of a healthy plant on their website and deliver a dead plant with worms to a customer. That is ridiculous. I called customer service and asked them to replace the plant with flowers. They agreed to replace the order with the flowers, however, on Friday, I received another phone call and the flowers were not delivered as stated by the email that I received stating that they were. I had to call them again and request my money be return to me immediately. This was the first time that I have used ProFlowers and this is the last time. I had to reorder the flowers from 1-800-Flowers and those flowers were delivered the next day.

I ordered tulips for my 84 year old mother for Mother's Day. When she got them, the stems were all black, she cut them back and put them in water. This was Friday. Saturday, they showed no sign of life and were wilting. Sunday the petals are falling off, without them even blooming. Who sends a 84 year woman dead flowers for Mother's Day, let alone any mother dead flowers. I hope they don't make a habit of sending dead flowers as part of their business. I am angry beyond anything you can even begin to imagine. This just really angers me!!!!

I ordered flowers on Thursday for a next day delivery, with an delivery upcharge, for a funeral. They never arrived. I'm so disappointed because this was my contribution to the services. I've emailed customer service twice and they won't respond, but they've already processed the charge. I'll never use them again. You can't depend on them to show up for those once in a lifetime moments.

For the second year in a row, ProFlowers didn't deliver Mother's Day flowers when promised. Why I tried again is just maddening to me, but different year, same result. I encourage all to use a local florist, I guess. Or at least not this horrible company.

I've send 2 emails, so customer care is obviously not something this company prides itself on. I live out of town, so a quick fix to the local flower shop did not work. The flowers I ordered were nothing like the photo, dead, wilted and the vase I ordered and paid for didn't even come with the flowers. I simply wanted them to send fresh new flowers in the vase I ordered, now I believe I want a full refund and I'll take my business elsewhere. A very disappointing Mother's day for myself and my mother who received dead wilted flowers. The one star is because I had to leave a rating.

I ordered a flower arrangement for my mother on Mother's Day. The order was suppose to arrive by Mother's Day, I paid a rather steep premium for this. The order did not arrive, no one contacted me about the order and when I called I was shuffled to three different people before they said they would refund my order and then they asked me to take a survey. I did and then the call ended. I know better but thought I would save some time. I will always use a local florist from now on.

Product not delivered. No one speaks understandable English. Worthless excuse for a company. I hope they go bankrupt. How hard is it to deliver flowers. No one cares. On hold forever. Disputing on credit card next.

I paid over $200 for a flower arrangements on Mother’s Day. $60 of those $200 were for delivery and service charges. It is now 9pm and my order has not arrived. I’ve contacted customer service 4 times today and I keep getting lied to. I was told that according to the “florists” the order would arrive by 8pm. What a waste of time and money! If they cannot fulfill orders, then they shouldn’t have flowers available for that day!

I have been a ProFlowers customer for many years and I am sorry to inform you I will no longer be a loyal customer supporting this business due to the incredibly frustrating customer service experience I recently received. I placed the order yesterday and and was charged $26.00 ($15.99 for the standard service charge, $4.99 for the same day charge and $6.00 for the Mother's Day service charge) for the flexible delivery date of either yesterday or today and none of that was successfully worth the price I paid for an order that was not even delivered.

A bouquet of tulips and lilies came in the evening after obviously spending all day riding around on a UPS truck in 90 degree Florida heat. No gel packs or any protection at all for fresh cut flowers. The box itself was hot to the touch and the flowers were all wilted. I sent an email to the company and got a response which asked for the sender's name, address and phone # plus the order #. This was after I'd told them it was a gift and I didn't want my niece to know it was such a fiasco as it would hurt her feelings. The responder also asked if the delivery was in the USA even though I'd used the word FLORIDA several times. I responded to that email and got zero response. I'd never order from this company.

My mom has really liked the flowers I've sent her. As stated, your flowers are always fresh. If my mom is happy with them, I'm happy with the service you provide. Thinking about it, would be nice to get a include vase with any order.

I placed an order about A WEEK AND A HALF before Mother's Day, and paid a lot extra to specifically have these flowers delivered THE DAY BEFORE Mother's Day. This is plenty of time in advance for them to place my order on priority 1. BECAUSE I PAID FOR THAT and 2. It's not like I ordered these the day before. I ordered at the very beginning of May?!?!!

We ordered two dozen roses for my mother-in-law. So two dozen is 24. She received 22. I called customer service to get a refund. He barely spoke English. He asked three times why I was calling, I hung up. I got another man who didn't speak communicable English. I hung up and called a third time. Through the broken English she said she would refund my money. However, if they do not I will be calling my credit card company directly. How sad that they disappoint Moms on Mother's Day. I will NEVER use them again. On a side note, my sister ordered flowers and chocolate for our Mother. Her flowers arrived wilted and the box of chocolates all melted together. Use another company and avoid PROFLOWERS. Who needs the aggravation. I should be spending time with the Moms and instead speaking to customer "service".

I will never use this company again and tell all my friends. I ordered a potted Lily plant for my mom for Mother's Day today. She sent me a picture of it and it looked just like the picture online. The problem was my mom took a real close up and when I spoke with her she said it was really small. I said, "Just how small." She said, "Well I saw them at Bi-lo for $4.99." WTF!!! They should explain on their site just how big those plants are. It was a small 3 inch plant. I had used them once before and it was not a good experience. I had told myself then I would not use them again. Well, I learned my lesson. Learn your lesson the first time people. Cynthia **.

My cousin sent flowers for my Mother for a Mother's Day 2019. Anyways most of the bouquet arrived wilted and some flowers were already dead. Well today is Mother's Day and the bouquet looks horrible. Roses have wilted and lost pedals and the rest of the flowers look terrible. What a way to ruin someone's day. Since the merger with FTD Pro Flowers has become unreliable sending rubbish. What a complete waste of money.

I received a Mother's Day gift from my sons of a large bunch of colorful roses. Yay!! Right?! Unfortunately, they arrived hot, wilted and the glass vase shattered in large chunks. The glass cut through the protective wrap and was in the roses themselves as well. I was hoping the water would help the roses perk up but sadly they aren't recovering. I did call customer service and asked for a refund. For a 20 and 23-year-old to go out of their way to get their mom a really nice bouquet of roses, I was more disappointed for them that they arrived in the condition they did.

I read some of the negative reviews and was skeptical. We saw some of the recent ones were positive so we thought we'd give it a try. We ordered some for my mom, my wife's mom, and her grandma. All 3 were on time and as described. We tried to time it so they would be in full bloom by today on mothers day. All of them loved the concept and the flowers are beautiful.

Flowers received yesterday from my son for Mother's Day. When I took them out of the box leaves fell all over the floor. One of the roses was brown and another was broken off a black stem. Very disappointed. I called ProFlowers and had a very bad connection speaking with someone with a heavy accent. Hard to understand, was put on hold then they came back and said they would credit my son's account. I hope this happens, as I had a hard time understanding the person.

Here's the e-mail I just sent them.

Twice now I ordered a $150 spray for a funeral. They never delivered and called after the funeral and said they could not deliver. Mother's day 2019. Ordered flowers over the phone to make sure they would get there. Come to find out again orders not placed but billed. When I called no one knew anything. Could not find the order. NEVER EVER ORDER FROM THEM. There are others.

My son surprised me with delivered flowers from ProFlowers on 5/11/19. To my disappointment, the flowers were wilted and discolored. I did a chat window with the company. They offered a refund or replacement flowers. I don't necessarily want a refund and I no longer trust their flowers so I asked for a cake instead. OMG, we spent almost 30 minutes haggling over the price difference between the flowers and the cake. The overpriced cake cost maybe $6 more than the dead flowers. What an absolute nightmare. A multi-million dollar company complaining about losing $6 to satisfy a customer who they sent crappy flowers to. They must be hard pressed for cash right now. Ultimately, I won the battle and will get the cake. I just hope that the cake is fresher than the flowers they sent.

Flowers were withered and old on both delivery received, leaves droopy, stems broken. First delivery was bad and second replacement was worst, also replacement stems were turning yellow. I will never purchase from ProFlowers.

My first experience with ProFlowers began as a result of ads that I heard on talk radio. When the first time I ordered flowers in a vase for my mother on Mother's Day ended up far exceeding my expectations relative to: ease of ordering and payment, cost, delivery exactly when promised, the freshness of the flowers, the quality of the vase, and the durability of those flowers: I couldn't wait until the next opportunity. Each year after that and, until my mother's passing, I tried to outdo the year before and neither she nor I were ever disappointed. A couple of years running, I threw in some tasty snacks that were available with the flowers and those, too, were a hit.

I ordered flowers the 100 poms for my mom and they were delivered today as promised, but that is clearly not what she received. She received a dozen random Roses. So, I sent them an email and am waiting for a response.

Ordered flowers with upgraded vase for Mother's Day. Arrived on time but the vase was smashed and the bouquet shorted 3 stems. Granted three stems does not sound like much but when everything opens it makes a big difference. I was shorted two roses and one alstroemeria. Customer service did order out a replacement, but in checking the replacement order it was not the upgrade vase. I called. They then offered to send another vase that would be here in 2 weeks, so I just asked for the upgrade price return. I have not yet received the order but am almost afraid to see what Mother in Law is going to get Monday. While customer service was helpful, I will stick with FTD who has yet to disappoint. ProFlowers has some work to do with counting and shipping.

Never trust this company. I ordered a dozen long stemmed blue rose and blue vase. The picture in their website was very deceiving so don’t buy those lies because the one that they delivered was wilted and small. I wish I can post the pictures so you see the LIES.

Just received a Mother's day delivery from ProFlowers from my son. I am still crying, how awful to open a box full of broken glass, and drooping, wilted, broken dozen roses. Awful, no recovering from this. Heart broken, and when I called them it was hard to hear them, and they only offered to send it again in a week!! Really, I just told them give my son a refund. My mother's day is ruined. Please do not use ProFlowers. They are awful.

Ordered a bouquet of flowers for my mom for Mother's Day. The flowers that came were horrible. They were wilted and it was not an arranged bouquet as advertised on the website. I contacted them and received a full refund no questions asked, and I was luckily able to have my brother run somewhere else to get new flowers. I will never use ProFlowers again.

Ordered flowers for my wife and paid extra for a nice vase. The order arrived with a shattered vase due to the flimsy way they pack. Called to complain and was barely able to hear the person on the phone. Their phone system could not be any worse. They would not agree to a refund, but agreed to reship another order. The second one arrived shattered as well. Will never use these people again.

I ordered flowers for Mother’s Day and the day my mother was supposed to get them I received a email that she would not get them. I got a partial refund - not all of my money - for absolutely nothing. When you call to speak to someone they do not even speak English so unless you Arabica you will not understand them. I can’t believe a company like this is still in business.

Sent long stem red roses to my daughter for mother’s day. To say I was upset with what I saw delivered is an understatement. The only reason I gave a star was customer service handled everything and sent a replacement.

Wow such a bad experience with proflowers. Ordered Mothers Day flowers for my wife and when they arrived half on them were dead. In addition their website is horrible. You can't even track the order not to mention their customer service reps are clueless and you can barely hear them on the oatmeal and a string phone system they use. ProFlowers was never like this. Just over past year they have become horrible. Never ever order from them again.

My husband was all upset that I didn't receive my adorable llama cactus. He works 12 hr shifts, so I called to inquire and they asked if I wanted them to be re-delivered. I say of course. Mind you these are for Mother's Day and he goes, "Next delivery is June 10th!" So what is the point?? So I asked for a refund and he wouldn't bother to verify the amount of the refund for me. So guess we'll be taking it up with the credit card company if there is an issue. Pure failure as a company!

I ordered my mom Mother's Day flowers on the Tuesday before just in case something was not right. I opened the box and took the vase straight up and out the box. There was soil everywhere and many of the buds/flowers broken off laying in the box and fell off on the floor. The hydrangea wouldn't sit centered in the vase and I would have to replant it. ProFlowers said they'd send a replacement (for free! Which made me laugh because I paid for the item and it was damaged so it should be replaced for no charge) which would come before mother's day. It came and was in the completely wrong vase (very visually displeasing, not the same size, does not compliment the flower colors).

My son purchased roses for my wife for mother’s day, she followed the instructions exactly and after only 1 day many are wilted over and dying. Very unhappy with this and every time we call “their computer's down”. We will never buy anything from them again.

I bought Mother's Day flowers for my mother and mother in law. The picture on the site was beautiful and I was so excited for them to receive their gift. When they both sent me pictures of the flowers I was embarrassed and humiliated on what they got. It looked like a child went to a garden and cut flowers and put them in a Mason jar. There was no contrast with the flowers. They were all cut the same length. Granted the bulbs will bloom but even with that it will look like a gas station bought bouquet in a Mason jar. I can't even believe they thought it was ok to send these flowers to someone. I paid $45 per arrangement plus shipping.

Ordered a Mother's Day flower from internet flash ad. The price was $19.95 with $15.95 shipping/ I paid with PayPal. Later on that day I received confirmation from PayPal and the amount charged to my account was $144.87. I then contacted ProFlower to cancel the order and was told the order was in shipping and could not be canceled. ProFlower claimed that I ordered three arrangements with special handling. I did not do what they claimed. After a hour with Customer Service talking to someone in India very hard to understand they finally said that I only ordered one and they would refund something around $95 dollars. I did get a refund but it was $45.oo instead of what they said it would be. I see this has happen often to other customers. I think ProFlower is a rip off artist. I would warn people how they operate. They have a lot of complaints listed on the Internet. I will never order off the Internet again except from eBay or Amazon.

I order a bouquet of flowers that was delivered completely different than advertised. It was an eight of the size, wilted, and mostly greens. I went through five different customer service representatives and was given multiple lies and excuses. I will absolutely never order through them again. Support your local florists and save the frustration.

I had ordered a flower plant for my mom for mother's day. Somehow the order doubled and I cancelled one. They took the money and then returned it. Called customer service (which they don't have speak good English) 4 times and was told order was good and would be delivered. The day after the delivery was supposed to be I again called...was told order was cancelled. Will NEVER use them again.

I ordered Mother’s Day Flowers two days in Advance to be delivered on Friday May 10. The company entered the wrong delivery address. I called Four times, yes Four times and each representative and even a supervisor continued to enter the address wrong and then tried to charge me for my original delivery date. Absolutely horrible and will never purchase anything from this company.

Ordered Mothers Day Flowers on Tuesday prior to Sunday's Mothers Day, received an E-mail on Friday afternoon saying UPS will deliver the order on the Monday after Mothers Day. They only refund the $9.99 guaranteed delivery fee and provide no ability to cancel the order.

I ordered my Mother flowers for Mother's Day and had them delivered to her office a few days prior. When the UPS driver arrived they advised that the vase was broken. I contacted ProFlowers in which they advised that they would send a replacement out the flowing day with a time frame of 8am and 9pm, mind you I already paid an additional $15.00 to have it delivered early. I advised that was taken down wrong & flowers were not delivered. I called back again. Was assured a new replacement would go out free of charge, to date my Mother has still not received them, and my credit card was charged a total of three times. I will never use them again.

We received a dozen roses yesterday for Mother's Day, cut the bottom of the stems, and then immediately put them in water with the powdered fertilizer in the box, and today most the roses are hanging upside down. We called to see if there was anything that could be done, and the person we spoke to could barely speak English so the communication between the two of us was disjointed. The end result is we paid $40 for dead flowers. I would not use ProFlowers. I have used them quite a bit in the past and received bad flowers sporadically, but thought I'd give them one more chance. This was the last time. Don't use them if you care about the person you're ordering flowers. On a side note, I rated them one star because I can't submit this review without giving them at least a one star, but I would give them 0 stars.

My son sent me flowers for Mother's Day. While I greatly appreciated them, they arrived wilted. I followed the instructions that came in the box. I cut 1" of the ends off, placed them in fresh water with the flower food that was provided, but some of the flowers did not bloom all the way and some were wilted. I decided to call ProFlowers to let them know I wasn't happy with the flowers because they were wilted. Normally I wouldn't complain, but I know my son must have spent a good deal of money on them and I hated to see all that money go to waste.

I received flowers today for mothers day from my son who lives out of state. Excited to get them as I love flowers, well not these though. Several were all mushy and rotting and some were just plain old with the leaves all falling off. I called the company about it because I know my son wouldn't be happy about paying for flowers in that condition. I was left on hold indefinitely by the first person who was from India and I had to call back. The second person didn't speak good English either, both from India, and she couldn't understand me either. I had to spell and repeat telling her my name 3 times!

What you see is not what you get. Apparently, they didn’t have enough flowers to fulfill their orders. I wonder if they compare the address of purchaser to the address of recipients and assume no one would know the difference.

Two dozen bouquet of roses in reds, whites, pinks and yellows. All the yellow roses had brown rotting petals which could not be removed because they were not just the outer petals but thru each of the roses to their centers. The rest of the roses were five star quality but the yellows were mottled with brown rotting petals.

I am very dissatisfied with the service I received with my personalized item order listed above. I ordered this special gift for my mother for Mother's day and it was sent to her with the wrong pictures on it. Needless to say, this is a tragic error because this was to be a treasured item for our family. In addition, I asked that the item be sent to me corrected and that also could not happen. I am beyond dissatisfied. The associate I spoke to, to correct this error, was hard to understand, did not speak standard English and was not willing to rectify this error beyond a refund. I wanted the corrected item not just a refund. Terrible service. Do better next time.

Didn’t get what I paid for. I ordered a $50 bouquet for my future mother in law for Mother’s Day. I texted her if she received her flowers and she said she had. She sent me a picture of them and I was humiliated to even have them delivered to her. Half the flowers were missing or dead. I could’ve gotten a better bouquet at Walmart! Save your money.

Called and placed order for flowers for $19.99 as advertised. Upon completion of order the real total appears almost $50.00. Tried to cancel and the representative said order was already out for shipment. I said that is impossible the order was not even 5 minutes old and delivery was not until 2 days from now. Asked for American operator. She said we can't do. I told her by law you must transfer me to someone I can understand. She said hold on...about two minutes later she came back and said order has been canceled. Maybe she ran out and stopped the delivery driver. I will NEVER recommend Proflowers as a customer friendly company. Go to your local florist for service.

The past 2 weeks have been an absolutely terrible experience for me in regards to my Pro Flowers order. First I received an email telling me that there was a problem with processing my payment. No problem, things happen right? Well I called the number provided and got a very broken English speaking representative that was very hard to work with. She didn’t seem to understand that I was trying to update my payment information on an existing order and kept insisting that “we create new order and I cancel this one.” Sure, fine, as long as it’s the same price I said.

I ordered flowers for Mother's Day. Expected delivery date was Thursday or Friday which was perfect because my mother was coming in to town from a business trip on Thursday. I received the notification that the flowers were going to be delivered on Monday by end of business day. Out of curiosity I called customer service. That's where the nightmare began.

I placed an order for flowers. 2 minutes later I called back to add a name to the card. As a result they charged my account twice. I called back to get error rectified. Could not get a person who spoke English well enough to understand. When I could make out what they were saying all of them robotically repeated the same mantra “rest-assured” “rest-Assured”, “rest-assured” your account was charged once. I’m looking at my account. It was deducted twice. Sent 2 emails - no reply! Each time I called - no manager available! On top of that the flowers delivered was poor quality not worth the $55. Do not order from this company- you will regret it!

Should have just kept my money and picked up flowers. These were the worst flowers I could have ever bought!!!! It’s not like these flowers were cheap either!!! Worst quality of roses ever and will NEVER buy from them again. THEY WERE TRASH FLOWERS. Fortunately I had them shipped to my house instead of the person I am giving them to. These flowers are absolutely embarrassing and I am furious about the quality that almost all the roses came in. They did say to remove 2-3 of the petals because they were buffer petals for shipping. I ended up removing 5 or more from each flower and the pictures are the aftermath of removing the petals.

My daughter sent me flowers for Mother’s Day from ProFlowers and they already arrived today little early... but it was such a disappointment. In the box I saw only withered flowers, almost all of them were molded, ugly and I was almost crying... My daughter was even more disappointed, she felt like it was bad joke to make me feel miserable???

ProFlowers sends emails about how inexpensive their flowers are, but they neglect to include how much shipping and handling are. Just today, I ordered from an email with a special sale from $64.96 to $29.99. I placed the order and because of their "shipping and handling" charges, I ended up paying $62. I think that is false advertising and they should be called out on it. Shame on me for actually paying that price, but that will be the last time.

In my opinion, these flowers arrive with the intention of the recipient arranging them. I have ordered from Proflowers/received gifts from Proflowers multiple times and the flowers are always fresh and last at least a week, if not two. I wouldn't hesitate to order from them for residential delivery, but I don't see this as being a work/hospital delivery as it arrives in a box with the vase, no water and not arranged. For that I would always call a local florist. The price reflects having to arrange the flowers.

I used ProFlowers to send a bouquet to my aunt. It arrived with wrinkled and brown rose petals and alstroemeria drooping heads. This is not an exaggeration, I received photos of the flowers the day my aunt received them. ProFlowers offered to redeliver which I accepted. They delivered another bouquet but a day later than promised and as stated in 2 different emails from ProFlowers. I emailed ProFlowers with my complaint. The first response I received was a copy of the “frequently asked questions” of their delivery service. The second email stated I was unable to change the items being sent. I did not ask for a clarification of their delivery nor a change in what was being sent. I phoned the company with my complaint, they refunded me $15.99 of my $85.00. I will not be doing business with ProFlowers again.

I ordered a Groupon and when I went to use it (following the instructions on the voucher) it says it is invalid. I've tried both the redemption and Groupon code multiple times. I contacted ProFlowers support and was told repeatedly to follow the voucher instructions. I'd reply that I had done so (this was a repeated interaction, they literally told me the same thing 5x). Eventually they confirmed the code worked and I tried it, it didn't work, and the above interaction happened again. I contacted and was sent an email on how to get support for an order that had been placed. I explained again and was told how to use the voucher.

Ordered Mother’s Day flowers for mother and mother in law. Chocolate’s came melted and both flower orders were not even close to what I had ordered. How dissatisfied and disappointed to have a subpar gift delivered to those you love. Called customer service to complain but the connection was so bad I could not understand a word of what was said. To be fair I am sure the representative was just as frustrated. Had to resort to email communication and pictures of flowers received and those I ordered. Will never use again. Would give no stars if it was an option. Who wants to order a gift only to have a less than quality product delivered?

I can completely attest to all of the other negative reviews related to trying to speak with someone in "Customer Service" Wherever that 800# goes, there is no doubt it is somewhere overseas. Not only can you not hear the person because it sounds as though they are in a basement, tunnel, or under a bridge, they basically speak zero English. I spent over 36 minutes trying to resolve an issue with paying for an order with Groupons I had purchased (And that's a whole other story dealing with those people also) and in the end I really have no idea what the outcome was because I told her dozens of times during the call I could not hear her or understand her whatsoever. Last time purchasing from ProFlowers for sure.

Ordered flowers for Valentine's Day delivery which I paid extra for. They delivered on the wrong date. When I called to complain tried to deliver a second time and charge me a second time. Their customer service was terrible and they were not very helpful at all.

Heard a radio ad for ProFlowers and went to their website. The mothers day offer that I heard on the radio was easy to find and had the same price of $29.99. I went to place an order and was led through multiple screens of "special" delivery and message options, all with increased costs. No problem. I just said no to multiple offers and stayed with "standard shipping". I continued on and filled out all the information including my payment method.

I feel I made a grave internet purchase faux pass by not doing my due diligence and searching reviews beforehand. I can only hope that the flowers I ordered will get to my mother for Mother's Day on the date that I paid a fortune for. The tracking number does not show that the items have been shipped. That's fine, as it is two days away from the delivery date. I just wanted to SIMPLY know, when it would be shipped.

I don't know if this will end up going to anybody but I have to let you know that your customer service is the worst customer service I have dealt with in a long time because of the English barrier. I called to speak with a representative about a 25% off discount code that was not working at checkout, even though it was displaying as a banner ad across the homepage of the website. It said to take 25% off for Mother's day flowers in which I was trying to order.

I just spent 45 min trying to get help with an order. Can’t understand anything and the people sounded like they were in a wind tunnel. This is absolutely the worst service - I spelled my name at least 10 times and was told by 4 representatives that supervisors are unavailable to get calls - no one could find my order - but the automated service did. Are you serious- absolutely the worst service out there!!! Maria, Mj, and someone. Complete ** about not understanding me - telling me to spell it slower 4 times. I have a West Coast accent and I’m pretty sure this # was outsourced to another country - I had a hard time understanding them but wasn’t disrespectful about it. Complete disregard!!! Thanks.

I ordered flowers from Proflowers and the delivery went fine. When they arrived I was very disappointed in the bouquet. It was a far cry from the advertised photo. I called and they gave me a full credit, which was great. A couple months later I ordered a plant for a friend out of state and a small air plant in a turquoise charm for myself from that credit. I called to place the order and it took an HOUR to complete the order. The call taker couldn't find the items and kept asking me who I called. It was ridiculously frustrating. The orchid my friend received was underwhelming but not horrible. The charm, however was the wrong color. Pink not turquoise. I called to report the wrong color (I didn't even bother with the disappointment in the orchid). The call taker was apologetic and said they would send a new one.

Last month I purchased the FTD Faithful Guardian Bouquet to be delivered to my Grandmom in the hospital since I live in another state. My sister sent a picture of the flowers the following day and were a far cry from what I ordered. There is a vast difference in quality and presentation between what is pictured on their website versus what was delivered. Had they not sent me pictures, I never would have know how cheap and poorly arranged this bouquet actually was.

I will never use this company! Product never got delivered after I checked on the order multiple times. Customer service representative was impossible to understand and hear! I miss a special occasion because of them!

Two charges by ProFlowers appeared on my credit card. Called to find out what they were and could not get non-native speaker of English to understand. Called credit card company who eventually did 3way call with ProFlowers and same problem occurred. Knew I did make charges because due to numerous problems with ProFlowers last year vowed to never use again. They have gone downhill.

Today is my parents’ anniversary...but my dad is dead. Since he died in October, this May 3rd is my mom’s first without him. So, this was a particularly important delivery. I ordered a premium arrangement at almost $80 (ridiculous in its own right, but so be it). Nothing showed up by 4 pm, so I called. Rep assured me “everything is fine with your arrangement” and that (after I prided for this answer) I should have until 9 pm to receive it (also, really??). Was clearly BS. By 8:30, still nothing. Had to call back to spend 30 minutes of an ordeal with a severely lacking representative and majority of the time on hold.

I ordered a ProFlowers' special for Mother's day on Groupon. I paid $19 for a vase and 12 tulips, knowing I would have to pay tax, shipping and handling. Groupon gave me a transaction code to use to make my online order. Filling out the online order was very easy until the site would not take my transaction code. I contacted Groupon and they told me to contact ProFlowers directly.

Ordered an advertised bouquet for $19.99. Total was over $38, for "standard" shipping, doubling the price and not disclosed 'til the payment page. Won't use them again. Use local directly so the money goes to the small business rather than the corporation and the shipping company.

I have attempted to contact them twice now to remedy an issue that they have with my order. Twice I have had my call answered by someone who does not speak English as their first language. Neither time I’ve been able to get past my question of - what is wrong? I finally got a halfway answer or more of a guess from Micca, stating my card can’t be used and I have to use a different card. I canceled my order and will be using someone more competent. Order originally placed Sunday 4/28/2019, for a Mother’s Day delivery. Very disappointed, dissatisfied and frustrated. They should not be allowed to do business.

ProFlowers had the flowers that I wanted to purchase for a decent price. Cheaper than 1-800-Flowers. The flowers were beautiful and came on the day that I selected them to come. What made me rate them as 3 stars instead of 5 was the timeliness of their delivery. They were delivered to a business on a friend of mine's birthday. But they were not delivered until she was about to get off work. Disappointment number one. Secondly, the flowers were similar to what I ordered but they did not really resemble the beautiful piece I had ordered (that was pictured) and they were in a completely different vase than pictured AND described in the purchase. I may order from ProFlowers again, but I may not. What matters though is that she loved the gift and even though they were not the colors I ordered, they turned out to be her favorite colors. So, I'm satisfied.

Manager would not explain. I ordered and changed. They said it would be delivered. When I called to see if delivered they said order was cancelled. I did not cancel. They would not compensate me or send same order again. So disgusted, so hurt and saddened by their concern. Terrible company. l will never order from them again and will warn others how BAD they truly are!

I was trying to send flowers to my mother who lives in an assisted living center. The website did not allow me to choose assisted living as they have that as an option and kept saying delivery not available at this place! I contacted customer service and she kept telling me to repeat what I was saying and spell out over and over the name of the product and at the end saying, "Spell out again. I can't hear you! What?" She sounded like she didn't know what she was doing or didn't know proper English.