ProFlowers Reviews

I couldn't be more disappointed with ProFlowers.com. I ordered a bouquet to be sent to my mom on her birthday. My mom who appreciated the gesture sent me a photo saying, "I can't wait until they bloom." The bouquet that was delivered to her had 15 completely unopened flower buds. It literally does not have a single flower. I can't tell you how much I would recommend ANY other flower company. I understand that they will probably open up in a few days and may look fine, but that isn't what I paid for. I will say that I called and they refunded my money, but frankly I was more than happy to pay the $60 to give my mom a birthday present that she would enjoy. I wish so badly that I could attach the photo of what was advertised versus what she received because it is ridiculous.

I ordered flowers a month in advanced for my anniversary. Only to find out now that they will be arriving the day after instead. Not Dependable. They need to hire some people with real experience that can actually run a business.

I ordered flowers, through a Groupon, two weeks before they were to be delivered. I, too, did not see until order was placed that they are delivered by UPS. I wanted them delivered on a Friday because my daughter is home that day. Well, I was notified that there was a "delay" in the delivery and they would be delivered the next business day, which would be Monday. They would be dead by then. I was NOT given a complete refund. Only for the additional amount over and above the Groupon. NEVER WILL I USE PROFLOWERS AGAIN! I should have checked this site before I ordered!!! Many disappointed people!

Don’t make my mistake, be sure to read entire checkout page before placing order. I was not aware the flowers would be delivered in a box and by UPS (so tracking was: ‘out for delivery’ at 9 AM and next alert was ‘delivered’ at 5:48 PM). It’s not suitable for special occasions like anniversaries because my wife had to assemble her own flowers which ended up taking the experience of getting flowers away. The flowers turned out nice and I liked the convenience of ordering online. But in the end, it was 90 dollars spent to assemble flowers. Support your local florist please!

My boyfriend ordered me flowers and they sent them to me with the incorrect card. I got a 'happy bday' from 2 random strangers instead of the sweet anniversary note. Then they resent the card a week later and used a WHOLE EMPTY flower box for a postcard sized note, that is individually packaged in an envelope anyway! It is just such a waste of a lot of cardboard and cannot be good for the environment. This company needs to review some of its practices, specifically packaging and what is packed.

Found out very late that a cousin passed away. Ordered flowers for next day delivery to the funeral home around 1030 that night. Funeral service started at 10 am the next day (a Saturday). Got an email that said something like “our local florist has your order and will start on it right away”. All day Sat, never got a delivery confirmation. Tried calling customer service and got message saying “higher call volume than normal.” Still no delivery confirmation on Sunday. Was able to reach someone in customer service that said there was a problem with the order and the florist now needs a home address to send the flowers to.

I wish he would stop using ProFlowers. He's had bad experiences in the past and stopped using them. But got good offer and thought he'd try again. Sent me 24 roses for my birthday. Three days later, they were wide open, drooping, brown edges, petals falling off. After three days!! He called them, they sent a replacement since they guarantee them for 7 days. Three days after receiving the replacement? Same thing. He's calling for a refund and will not use them ever again. It's over.

I recently ordered flowers to be delivered the next day to my wife. For some reason after I placed the order, I read the reviews of ProFlowers and was so concerned that I tried to cancel my order but it had already shipped. The next day I was pleasantly surprised when the flowers arrived even earlier than promised. They were of higher quality than what was advertised. The flowers are still beautiful to this day almost a week later. I give them a 5 and will surely use them again. Thank you ProFlowers.

I ordered flowers for my mother's birthday and when they were delivered I was very disappointed. Although the delivery went fine the flowers arrived half missing! Come on... However, I contacted the company through chat and right away they apologized and offered to send replacements. So this is the reason for 3 stars. Next time I'll just buy flowers and hand deliver them myself.

So when you pay over $100 you should at least expect the flowers you ordered. Nope. Instead of the FIJI GETAWAY - 12 STEMS OF HOT PINK GARDEN ROSES she received 24 roses that were multi colored. Later I found out they emailed me last min and mentioned something about the flowers not passing quality check so they sent different ones and they never do this apparently. I was refunded $20 on the spot for the inconvenience. However the vase I purchased wasn't in the box at all so it cancels out the inconvenience fee. So I decided to dispute through PayPal.

I ordered flowers for my wife for Mother's Day. I received them dead and moldy. I contacted ProFlowers and all I was given was a apology. That nothing can be done and they sent me a 25.00 gift code through email to give them another chance. No refund of any sort for the dead flowers. Against my better judgment I just tried to order flowers for my wife's B-Day. The flowers are on sale 50% off and with the code I figured that I will give it one more try. As soon as I added them to cart the price went from 50% off to full price. With that 25.00 code they gave me it turned out to be more than on sale. I called them and you guessed it. Nothing they can do. I will be supporting my local florist from now on. Save your money. Don't go with ProFlowers unless you want a big disappointment and they ship out nothing but trash.

I ordered $60 worth of flowers to be sent to my wife for an anniversary. What they sent me wasn't even close of what they had on the picture... Terrible. Then the customer service told me that 98% get sent out is right and that I was the 2%. Such a joke.

I placed an online order to be delivered to my mother the day before her birthday to make sure she had them for her birthday. On her birthday, I received a strange email from ProFlowers thanking me for contacting them and indicating they issued a refund for a fraction of the cost of the flowers I purchased. Apparently, the order was damaged in shipment and would not be delivered on the day I requested, and further would not be delivered for another day or two. I contacted customer service and was transferred to reps outside of the US. They were extremely unhelpful. They refused to let me cancel the order and order a same day delivery, did not offer any suggestions to get the flowers to my mom and were basically rude. I will never use this company again.

I ordered flowers for a funeral I couldn't attend of a close friend of mine 4 days ago and was called 15 minutes before the service started saying they couldn't be delivered and if there was another address it could be sent to. I scheduled for it to be delivered by 10 am on today's date (9/13/18) since the service started at 11. I received a call saying it was not delivered because the florist came in at 9 am today (opening) and didn't have enough time. The thing I don't understand is if I placed this order well in advance why would they not go ahead and prepare for this early delivery especially during this time of grieving. I will not be purchasing from ProFlowers again and recommend you not to for important occasions.

If you do not need to contact their customer service, then I guess they're okay. But if there's any chance you need to speak to someone over the phone, you are GUARANTEED to get disconnected. Their agents love hanging up on you. I had it happen THREE times in a row today. So if you love getting intentionally hung up on, then this is a good company to deal with.

I ordered flowers on Friday to be delivered to my daughter on Saturday. She broke her elbow and I wanted to cheer her up. The flowers have been in transit for three days. Today is Monday and she still has not received her flowers. Unacceptable. I will never order from ProFlowers again.

I ordered flowers 2 days before my daughter-in-law's birthday (they live on a Marine base) and received an email saying they would be delivered the next day. Two days later, I received another email saying the delivery was delayed by a day. After no delivery, I called and they said they checked with 2 florists and neither could deliver on base. But they didn't even let me know! I googled for florists in the same town, chose one with a high ranking, called and they do deliver on base, and placed an order for same day delivery with a nicer arrangement for less money! No more ProFlowers, ever!

So I ordered flowers from this crappy company a week before my sister's birthday. They didn't arrive. Contacted them. They assured me they would make a new bouquet and that it would arrive the next day. They didn't arrive. Complained again. My sister finally received her flowers 2 days after her birthday BROWN, WILTED AND DROOPING!! And ugly NOT LIKE THE PICTURE to boot!! It's obvious to me that they didn't make a new arrangement, that I'm sure the same flowers were in transit for the entire 3 days!! After refusing to pay, contacting my credit card and PayPal I received a full refund. Also I got a 4th apology email asking to use their services again... Seriously as if. HAH!!!

Ordered 100 flowers with a vase for my grandmother’s 90th birthday, the worst flower company! The flowers was almost dead when delivered, the vase was freaking hot to touch! Wasted money, never again! Good job ProFlowers... or NOT!

I ordered my wife 18 long stem roses and we got 9 long and 9 short stem in a rectangular FedEx box left inside our gate. No attempt to contact my wife in the house. The flowers were also all black around the edges. Will never use again. They look nothing like their ads, nothing!

Ordered flower for girlfriends birthday scheduled delivery birthday. Delivery day comes and goes. No flowers. No email with problem. Next day email saying delivery that day. Day comes & day goes. Next day, I get email saying delivery that day. By then I had enough called and then after call email with still un-happy results. They said package got damage original delivery day and they sent out new order to be delivery for two day later. Why wasn't someone telling me problems and then since not my fault why not Overnight-ed to fix problem. They say, "Sorry we'll refund shipping cost only." No reduction in flowers, no reduction in their handling fee, no discount on future order & from call and email I sent no care for my business.

I ordered flowers with a $19.99 delivery charge for same day/local florist. The flowers were never delivered. It took me 2 hours, 2 disconnected calls and a supervising "gatekeeper" 2 levels up to even begin to make it right. After a difficult knockdown, drag out verbal "negotiation"... It still isn't. If they guarantee satisfaction and back the deliveries contracted for, upon failing to do as promised I think the delivery should have been made pro-gratis... at no charge... immediately.

Mom’s 72nd birthday, I ordered her something out of the norm... some chocolates. A day late and full of ANTS! Immediately threw it all away and called and was promptly refunded our money. Goodbye ProFlowers.

This was my first and last time ever using a flower delivery service. I placed an order for flowers at around 10 am because it's the anniversary of my mother's death and wanted my grandparents to have something special. I paid for same day delivery. I waited all day until 6:30 pm and they still had not been delivered. I reached out and come to find out "they only have one florist in the area and your order was unable to be fulfilled." So I asked why I was the one that had to call and find this out. They said they weren't notified by the florist that they couldn't fulfill the order. Which is absolute bull.

I use ProFlowers a lot through the year to send to my parents who live far away. Usually the flowers are always beautiful and last for a long time. My most recent order, however, the flowers came and some were broken and it was nothing like the full, bright bouquet I ordered. I called ProFlowers to let them know and they offered me a few different options for how they could make up for this mistake. The representative apologized to me (a few times) and I felt the whole situation was handled quickly, professionally, and guaranteed that they keep my business. This is how good businesses run. I'm a business owner myself and nothing makes me happier than a big company really showing they value their customers. Mistakes happen for sure, but it's how they are handled that makes the difference.

I placed an order for mini orchids as a gift to myself... picture showed orchids on 2 branches. I received a few orchids on one branch and that is how it stayed for the about 3 weeks it survived. Nothing new grew in. Very disappointed. Pity I did not check it out first!

I will never order flowers from them again!!! I had flowers deliver twice. Once in February and the other time in June and both times they were awful. They showed up death both times to the same person. I called to complain and couldn’t get a hold of anyone and no one called me back. The worst customer service I ever received. I left messages and no response.

Not only do they overcharge on shipping, they don't deliver! They've screwed me twice! They claim to attempt delivery but, they really don't. This is the second non-delivery on the date I chose. The first time they delivered "Dead, yes, Dead" flowers 3-days later! ProFlowers is a SCAM!

Ordered flowers for my wife for our anniversary just to get a email the day of saying they do not have the flowers in stock so to contact them for a second choice. I called them and they told me they could not send out flowers because the florist has no other flowers to send. The only thing they were willing to do was cancel the order and refund my money. So the day of my anniversary I have to try and find flowers somewhere else. I won't be doing business with them again.

Just like I now see everyone else has described, this is a HORRIBLE company to deal with. I saw a Groupon coupon for $30 worth of flowers for just $14 and I needed to order some flowers for a sick friend. Before I bought the coupon I went onto the ProFlowers.com website and found exactly what I wanted and put it into my cart. I went through ALL of the steps and even checked out, to the point where all I had left to do was enter any discount codes and my credit card info to pay. My order came to $44.98 and they showed that total in the invoice that the site presented, asking me to enter my payment details as the final step. I was ok buying the $14 Groupon deal that got me $30 towards the flowers and then paying the $14.98 left over amount, so I went ahead and bought the Groupon coupon. I went back into my flower order and applied the coupon code and then submitted all of my payment details to pay for the order.

I make simple purchase online 1 dozen rose, delivery date May 10. Dead box, wrong flower show up, Father's Day. I call for customer's support. I talk to 13 yr old girl from my home Bangkok. She know nothing about flower. I hang up. I done. No more ProFlowers. No pro. Amateur flower.

I bought these flowers as a surprise for my wife's anniversary and they were NOT delivered!!! Called the next day to ProFlowers and found out the delivery person delivered them to who knows where, without any signature!!! Ruined my anniversary since it was a surprise and since my wife didn't receive anything on her anniversary it looked like I completely forgot!!!

I ordered flowers for my mother-in-law's birthday. The flowers I chose from the website did not look anything like what was delivered. I contacted JustFlowers because I was extremely upset and dissatisfied. I have been given the runaround. After a week and a half, the customer service department said they would gladly refund $7. I paid $75 for a arrangement that looks like a $20 arrangement put together by a 10 year old. This company does not stand by their guarantee. I have asked to speak to a manager and have never gotten through. DO NOT ORDER ANYTHING FROM THIS WEBSITE. It is a total joke. The pictures below reflect what I choose from the website and what was delivered. Granted the flowers didn’t last 7 days.

I ordered my wife some flowers from ProFlowers (rainbow Roses). The first order was on time but all but 4 Roses never bloomed. They were tended to by following the directions (we have ordered Roses before and know how to tend them). I called to discuss the issue and opted for them to be resent instead of a refund. The second order was a hot mess. The flowers were beat up with several roses having been broken during shipping. The box of chocolates was completely melted into 1 nasty blob. I will not waste my time and money on a third try with this company. I will go back to using local florist and get flowers the same day and be able to address issues in person.

Selection shown online does not match actual delivery in quality. Delivery undependable and virtually non-existent. Customer service not a service, many cannot even speak English clearly. Will never use again.

They hit you delivery and service charges that cost three times as much as the purchase. The flowers themselves were small and dry. They didn't last 3 days.

I like ProFlowers but they recently increased their prices which I think are too high and they charge for extra things like delivery on a Monday. When I first used them they were reasonable. Now they are expensive like 1-800-Flowers so I will look for another flower shop next time I order flowers.

The last two times I used this service, I've had terrible experiences and won’t be using ProFlowers again. The flowers would be shipped from your Texas location to Richmond, CA and show leaving the UPS shipping facility in my area at 8am. The problem is they wouldn't arrive to their destination until 3-4pm. These are flowers! They are perishable! They shouldn't be arriving at the end of the day, and by the time they do, they are on the verge of dying. Very unprofessional. I complained about this last time and received a discount off my order. I then tried giving you the benefit of the doubt and ordered again hoping for a better result. I received the same result as before. Therefore, I will no longer be using your services. You can’t charge someone a premium and then fail when it comes to providing the service you say you “deliver”. Maybe think about getting a better shipper.

The cost is horrible for the service you get. You get boxed dead flowers that you have to assemble yourself making it a crap gift for someone with terrible presentation. My husband sent me Valentine flowers last year with them and he come home took one look at them, (he used to work at a florist as a young person) now he’s a professional. He was very upset. I can see why but it’s not about the flowers. He’s amazing for the effort. But for ProFlowers. I wouldn’t ever bother. The delivery person was a dry acting jerk when delivering the stupid box. The whole experience is nothing like when I was young and my grandfather and family used to send my grandmother these grand bouquets of roses that were magnificent and delivered with smiles and surprise and heart. Not nowadays. Sad.

When you make a purchase, you have to understand that there will be plenty of service costs. For example, a standard delivery cost can be as high as $15.00. If you desire a certain color vase, an upcharge of $7.75. Taxes, service charge all add up almost doubling the amount of the order.

The shipping cost is the reason I no longer use any of the flower delivery services. I can get fresh flowers at my big box stores for half the cost as the flower delivery services.

ProFlowers have arrangements for any occasion. I sent flowers to family, and they were pleased with the arrangement. I stopped because shipping fees cost more than the arrangement.

I ordered the Mother's Day Spectacular with Ginger Vase and Chocolates for $19.99, plus Mother's Day greeting card for $1.99, for Mother's Day 2018. The shipping and handling was divided into three fees: $12.99 for standard delivery, $14.99 for guaranteed May 13 delivery, and $2.99 for care and handling, coming out to $30.97 total. The irises and star lilies never bloomed at the same time. By the time that even a couple of the star lilies had fully bloomed, the irises had turned to mush, and many of the star lilies were completely closed. That said, the delivery did come on time, and both the irises and star lilies were very pretty when they were each in bloom.

Ordered a Get Well plant for a sick co-worker. Had to wait 4 days before they could deliver and what was delivered was nothing like what I had ordered in the picture. I am embarrassed to have this delivered to a friend. Cost was $67. I have included the pictures of what I ordered and what was delivered. Pic with stick is the delivered plant. Never again will I use this company.

The flowers weren't as pretty in person as they were online. We weren't really happy with the purchase. I find it easier to physically go to the flower shop myself and purchase the flowers.

Our sister-in-law was recuperating in a rehabilitation home and was thrilled with the Angel tree. Even at the end on January it was still green and thriving.

The pricing ended up higher than what I asked for and my delivery was free. I also had a discount for being a first time buyer. The representative had a thick accent and couldn’t understand me. I had to repeat the delivery address 4 times. I asked for a specific vase and the flowers were delivered in a box. The flowers were pretty and lasted.

Late delivery and flowers looked used. Difficult to deal with and have not Used again. Do not recommend. They really need to up their pride and ability to serve.

I received a planter of bulb flowers from my coworkers after I had surgery. The pictures showed a beautiful bouquet of tulips, daffodils & other pretty flowers. After 2 weeks I have a sorry sad planter of droopy plants with 3 daffodils. Sorely disappointed. I don’t think my coworkers would appreciate seeing what a sad sack of flowers I received. NOT recommended!

Once service charges were added, it became a very expensive option. Flowers were pretty but did not live long once placed in vase and water. Service charge I felt was extremely high, and this lowered my satisfaction with the product.

My husband sent me a combo package of ProFlowers and Shari's Berries. The flowers arrived looking very bad, followed instructions to the letter, did not revive them as stated. Very bad experience with ProFlowers.com. Shari's Berries were wonderful as always!

I recently bought flowers (Mothers day gift special) from ProFlowers and was sadly disappointed. The process and service from them sucked. They were late twice delivering and flowers were dead or dying.

I find it that during high demand times their flowers aren’t always the best but their customer service is excellent and always there to take care of the issues.

I ordered a Mother's Day floral arrangement for my stepmother to be delivered on 5/12/18. I received an email (not phone call) at 4:15 pm telling me the flowers will not be delivered until 5/15/18. I calling to complain and was told that the flowers would be delivered free of charge on 5/15/18 to which they were not. I called today to be told the order had been cancelled and that it is what it is. My stepmother would have good reason to think I have lied about the flowers as I told her they were coming twice. This company has zero integrity and will not stand by their word.

My brother-in-law, passed away. I was unable to make it to his memorial scheduled for Friday 11 May 18. I ordered flowers on the 10th to be delivered on the 11 May. The tracking shows it was delivered to the funeral home at the funeral home on 12 May, and then it was left at the door! I asked my sister if she had received them. She did not receive the flowers until Monday the 14th when she had to drive back over and pick them up. These flowers set out on a doorstep until that Monday! She said she tried to save the rose plant, but she couldn't. I really don't understand why you would ship flowers from Georgia to Tennessee and then down to Tampa Florida???

I had the worse experience with ProFlowers. I put in a order for a delivery for my Mother in law for Saturday delivery. I called because I never received correspondence of a delivery. I opened up my prior order with a delivery date of Tuesday May 15th., I called furious and the rep said the flowers were dropped and damaged. I wanted the order delivered on Sunday. The rep said it wouldn't be received until Tuesday with no other options. This is bad business. I wanted my refund and the Rep said she would refund the order and still deliver it on Tuesday free of charge. I informed my mother in law of the delivery for Tuesday the 15th. Absolutely NO delivery from ProFlowers or email. I will NEVER order from them again. I have yet to receive any notification.

The flowers were very nice and they lasted several days. But my complaint is the delivery charges were nearly as much as the cost of the flowers. One time I received an email stating that I would have free shipping. I sent my parents some flowers for their anniversary and was charged shipping even though I used the code from the email. They frequently have some good deals on the flowers but the shipping costs have caused me to stop sending flowers through them.

A little saddened. I ordered a funeral arrangement to be delivered May 19, it came May 12 by mistake, and was reassured it would be delivered again on May 19...it never showed. The funeral is over and no flowers. The reality is the life being remembered was the most important thing, but the family wanted flowers and didn't get them, which was unfortunate. It's difficult trying to speak with customer service who reads from a script and whose goal is to just try and placate you, never really try to fix the problem.

Beautiful bouquets. I love the way they notify you of delivery. Prices are great. I don't use any other flower delivery than ProFlowers. It's the best efficient and reasonably priced.

Nice service. Flowers are fresh and arranged nice. The shipping delivery is on the high side. $20.00 dollars cost close to $40 or more when shipped but the ordering is easy and choice is great.

Flowers are never what I ordered when they are delivered. I wish that they would show the ACTUAL flower arrangement instead of something similar. It's sometimes disappointing what they send.

I order the 100 count Peruvian flowers, gift card, and a small box of chocolates to my sister's birthday gift. Her birthday was on Monday, April 23, 2018. I asked that the flowers arrive on Friday, April 20th. I later learned that my sister was sick on her birthday, so I did not check on her until the following week. When I was finally able to talk with her after she got well, I asked her about the flowers. It turned out the Peruvian flowers were all pink - not all the different colors as shown on the photo at the website. Plus, the vase that I ordered was suppose to be a lavender purple (as shown on the photo). But, my sister said it was pink. I was a little disappointed as I wanted for her to have all kinds of different colored flowers. She was happy, nonetheless, but I just want to say that what a customer sees on the photo can be very deceiving to the customer. The flowers delivered may not look like the photo at all.

I received ProFlowers so that is why I chose them but I never know what they look like when they are delivered which I don't really like. I'd rather send flowers from a local florist but that is not possible when you need to send them to another city or town. They are a bit expensive for the nice arrangements.

I wanted to send an arrangement that would really blow my mom away and make everyone of her coworkers green with envy. I didn't just splurge on the deluxe upgrade, I ordered the premium. Not only was it late, but what arrived wasn't even close to the standard version in the pictures shown online. The vase was completely different and shorter than the card I sent. Even though I was able to get a refund, it ruined my whole intention of showing my appreciation for the love and support of the woman I'm lucky enough to call mom. I'm appalled at the false advertising and marketing scams run by this business. Not to be trusted!

I ordered 'Two Dozen Colorful Roses with FREE Glass Large Ginger Vase' to be delivered to my Mom on Mother's Day. I received email confirmation that my order was received and would be delivered on the day indicated. On Mother's Day my mom received 1 dozen roses, not the 2 I ordered. Then at 3pm I received an email from ProFlowers that stated "Your beautiful gift was just delivered... TWO DOZEN COLORFUL ROSES WITH FREE GLASS VASE". I was expecting I would receive 1/2 off my order because THEY made the mistake of sending my mom 1/2 the flowers I ordered her. But no! Instead I was given a WEAK excuse that the 2nd dozen roses that were to be shipped to my Mom "...failed to pass our quality requirements". And although ProFlowers was "terribly sorry for this change", and they promised to "take FULL responsibility", their idea of doing just that is what really pissed me off.

I ordered flowers for my ex mother in law's funeral. They were from myself and her grandchildren. I paid extra shipping to get there in time and they did not. I called and found out they were delayed until 2 days after the funeral! I had to talk to 3 people before I could get a refund. They told me the delivery couldn't be stopped so I still had to pay and I should tell the family to pick them up later. However, her children were spread all over and they weren't going to return to town for a plant. Never again.

I have sent and received flowers from ProFlowers. The bouquets are always fresh and seem to last a little while. They make great inexpensive gifts and also often have special pricing for some holidays, making them very affordable.

I just purchased Rainbow Roses for my wife for our 44th Anniversary. By day 5 the flowers were wilting and on day 6 they are horrible. All directions were followed and this is first time this has happened.

I originally wanted to order online, but it said that the address I was sending to was not valid. So, I telephoned. I explained that I needed to place the order and needed help. I explained I only wanted the flowers. After all of the information was completed, the girl kept insisting I add chocolates to the order. I explained I only wanted the flowers. She hung up on me. I telephoned back and just asked to have the manager take my order. Everything was great, and they acknowledged that I have used them for many orders and waived the shipping. However, what I ordered and what was received are apples and oranges. I ordered a deluxe Mother's Day bouquet with pink tulips and white orchids. My mom received orange tulips and a completely different vase.

I received two dozen roses from ProFlowers for Mother’s Day. Not a single rose has opened. The rose buds as well as leaves started dropping off as soon as they were placed in vases. Two days later no roses and a mess of dead leaves and flowers on my counter. ProFlowers offered to replace the order but that was not acceptable. Four phone calls later they agreed to credit my sons account for half the cost of the order and send a $20 gift card for later use. I would not recommend ProFlowers under any circumstances.

I placed an order for a bouquet of flowers to arrive on May 12, 2018, the day before mother’s day. They arrived on time, but when my MIL sent me the picture of them, they were almost all fully bloomed even though the company says they will arrive in bud form, and half of them were wilting. After submitting a complaint to the company, they emailed me a $25 off coupon for my next purchase, and didn’t even reach out to directly contact me about it. This was my first time ordering from them, and I will not be ordering again.

On April 24, 2018 I ordered 3 flower arrangements for a friend’s mom, my mom and my mother-in-law, to be delivered on Friday, May 11, 2018. My friend's mom’s flowers were delivered on Friday, May 11, 2018, but included a card that wasn’t from me, she had no idea who the flowers were from. My mother-in-law's flowers also showed up on Friday, May 11, 2018, however, her flowers were completely wilted, and there weren't even enough flowers to make the arrangement look like the one I purchased.

Ordered flowers guaranteed to be delivered on Mother's Day. Got the usual runaround from "no" customer service. Still not delivered, this so-called company I will never ever use again. Doesn't even deserve the one star I've given.

Ordered flowers for both my mom and stepmom. Both let me know that by Sunday the roses had not opened and drooped and the rest of the bouquet went out in Monday's garbage because they died. They both followed the advice on how to keep them fresh and both bouquets died anyhow. Very dissatisfied and I will not be lured by their "free shipping" or "come back and use your credit." After seeing all the reviews I guess I should have done my homework. Feeling ripped off...

I placed an order on Saturday, May 12th for Mother's Day flowers to be delivered the next day. After receiving confirmation and paying for them and the extra fee for next day delivery, I thought I was done. The next day when I went to my mom's I expected to see beautiful flowers. But no, there were none. It was already almost 4 p.m. so I figured they weren't coming. I attempted to email the company to find out what was happening and of course got no response. I emailed them 2 more times the next day and did not receive a response either.

Mother's Day gift - Flowers arrived on time, however, not like picture. Here it's Tuesday & the white buds have failed to open. $19.95 turned into $40.00. Would I buy again? NO! I will go to a local food store or florist. BE WARNED.

Bought the Blue Iris and Tulip arrangement. Delivered product did not initially look like the picture I bought. The next day they looked better, but not nearly as robust as the website picture. This lasted all of two days and after that they look terrible. Thought I was getting a good deal, but with the fees they add, $50 for flowers that lasted two days is a terrible deal. Won’t use ProFlowers again.

I spoke with ProFlowers, and they provided a full refund. Additionally, they delivered the flowers one day sooner than they originally said they would. Despite having missed the Saturday delivery date, the matter was amicably resolved, and I will give them another chance in the future.

So unhappy with this company! We used to be frequent customers of ProFlowers but we will NEVER use again! Ordered flowers for my mother for Mother’s Day, they were guaranteed to be delivered Thursday or Friday...my mother STILL has not received them!!! I called customer service Saturday morning and was told they would be delivered by end of day Saturday. 6pm on Sat came and still not delivered. I called FedEx and they stated that hadn't even received shipment from ProFlowers so how were they going to be delivered if FedEx didn't even have them?

I ordered a flower arrangement and was charged $9.99 to guarantee May 11th delivery. Needless to say, my mom did not get her flowers for Mother's Day. All the is company could do was apologize and refund my card. The apology did not seem sincere or caring. I guess when you need to apologize to 1000+ customers, it becomes routine. I did not hear from their PR Department or Customer Care. If you have an occasion so important, do not use this service.

Ordered 2 dozen roses with vase and paid extra to have it shipped on a specific date. The roses arrived, wilted and damaged and there was no vase. I called customer service and someone whom barely spoke English answered and I explained the situation and she was less than sympathetic. She wanted to refund the cost of the vase, I explained the flowers were all wilted and damaged and they said they could reship and have it arrive about 10 days later (so much for ordering for a special occasion). I'll never use ProFlowers again, I have had negative experiences in the past, but this was the last straw. I filed a charge-back with Visa.

Ordered a dried flower wreath for my mother on April 20 to be delivered on May 11 for Mother's Day. It was not delivered. Received confirmation, authorization placed on my credit card via PayPal May 4th, no further communication from ProFlowers. Have spent the last two hours trying to deal with ProFlowers' Customer Service, which is clearly an overseas call center. Keep getting empty apologies with no offer of satisfaction, no explanation. Have stopped payment on my credit card, have emailed their Customer Service people after failing to get any proper response by phone. ProFlowers owes my mother an apology, a delivery of equal value as to what I ordered & an apology to me for failing to make the delivery & wasting my time. Clearly a confirmation of your order (which I received) is worthless with these people. Buyer Beware -- run don't walk to a respectable & honorable vendor!

I ordered flowers for my mother for Mother's Day and boy did I make a "big mistake"! I upgraded to the premium bouquet and what my mother received looked nothing like the picture on the website. I was very disappointed. Thanks for ruining my Mother's Day gift to my mom! I will "Never" order from this company ever again!

I would recommend that ProFlowers find an alternative company other than FedEx to deliver their flowers in Broward County, Florida. A neighbor advised that on Saturday afternoon May 12 she saw the flowers box in my driveway. The middle of my driveway. She thought it was an empty box as it was near the garbage cans. Not at the front door- not even near the front door. The driveway is not visible from inside the house. I did not find the box till Sunday afternoon. By then it had sat in the Florida sun for 24 hours and I am shocked it was not stolen. The flowers were near death. Not the fault of ProFlowers. The FedEx driver should be terminated. I would not order from ProFlowers because I would not want this delivery debacle to happen to another recipient. I want ProFlowers to know they got very poor service from FedEx.

Wish I had read other reviews before placing an order with ProFlowers. They were horrible - delivered the flowers to the wrong address entirely and at 9 PM! I placed the order four days in advance so it was not a same-day or next-day order where a later delivery may have been more understandable. The flowers that finally did get to the correct address (brought to my mother by a friendly neighbor) were half-wilted and the incorrect type of flower mix. So disappointed - should have been a thoughtful Mother's Day bouquet and ended up being a hassle both for me and, more importantly, my mother. DO NOT PURCHASE FROM THEM. Yes, they may provide good service 10% of the time, but unfortunately the majority of their service and flowers are terrible. In the future I am always going to call a local florist and have them delivered locally.

I ordered 2 dozen roses to be delivered to my mom on Mother's Day on May 2, 2018. On Saturday, May 12, at 4 pm, I got an e-mail saying they were on their way for delivery on the 13th. On the 13th, at 3pm, I got an e-mail saying that due to an issue on their part, I would only be receiving 12 instead of 24 flowers and giving me a 25% credit for taking away half of my order. I immediately called and got a much better refund and was still promised delivery that day. At 9pm on the 13th, I got tired of waiting and called to check on my order. Much to my surprise, it was in transit and scheduled to be delivered on Tuesday, May 15th. I got a full refund. How they can run a business like this is beyond me. I finally did get the flowers on Monday the 14 and on the box it said Sunday delivery. Suffice to say, I won't be using them ever again.

Ordered flowers for my mother two weeks prior to Mother's Day. Picked Friday prior to Mother's Day for delivery. I check the email confirming my order. While visiting my mom on Saturday prior to Mother's Day, I did not see the flowers. Called ProFlowers and was informed that delivery would be May 18th, a week after Mother's Day! No email alerting to the delivery date change. However, to make good on this order, they would deliver flowers and "spa" items on Sunday at no charge and still send flowers on the 18th.

ProFlowers ads for discounts are completely false, I wanted to send a 2 dozen assorted bouquet to my daughter for Mother's Day, the price was $24.99, processing thru my PayPal account. I then received an email for $60.23 in charges, for which I asked for cancellation, they then stated that was delivery charges and they would do me an enormous favor and refund most fees, so I paid $32.95 in total and was informed balance would be charged back, no email for days. Long story short. Flowers were left lying on floor in lobby of building on Mother's Day... I wouldn't recommend anyone order anything from ProFlowers, customer service is awful, overall terrible experience.

This site requires me to choose at least one star but in all honesty, they don't even deserve that. I would NEVER recommend this company to anyone! I ordered flowers for my mother for Mother's Day 6 days ahead of time and she did not receive them. My response from ProFlowers was, "We are sorry for the inconvenience. We can refund your money." Thank you for ruining my surprise for my mother and making me scramble last minute to figure out something else to do for her. Florists and restaurants were all pretty much completely booked by the time it became evident your company dropped the ball! NEVER AGAIN!

I read several bad reviews about ProFlowers and would like to comment with a positive one. I have received flowers from my son from ProFlowers for the last 4 years and have never had a bad experience. The flowers have arrived at least 3-4 days before the actual holiday and I have only had 1 rose in all that time that was broken. The bouquets are always beautiful and last at the least 2-3 weeks with the proper care. I am a very satisfied customer and hope to continue to receive your flowers!

Horrible experience! The flowers looked nothing like what was advertised. Everyone who orders from here, CHECK YOUR BANK STATEMENT! They are thieves! They took two payments from me. They refunded my money for the flowers when I talked about pressing charges, but they wanted to hold an investigation for the 2nd payment because they only see that it was taken once. I was supposed to get a callback in 2-4 hours. Nothing. I called back the next day and they said call back policy is 24-48. It's a different story every time I call. Now I have to wait 5-7 days to get my money back. BEWARE and check your statements! I'm pretty sure if I hadn't seen that, that I would've been beat for my money.

Purchased 2 dozen roses that arrived wilted with the leaves crushed from packing. The stems had black spots on them and looked to be from diseased plants. I have been sending flowers to my wife for 30 years and never received flowers that looked this bad. They should be ashamed to send something like this out.

I placed 3 separate orders. One for my mother, stepmother and my girlfriend. Only one of the three arrived. I am so done with ProFlowers! Ridiculous that a company could be so bad. Don't make promises that you can't keep. I'd rather them just take on only the orders that they can handle and not be greedy by taking order after order knowing damn well they can't meet those expectations. I'm pissed because I wanted to give my girlfriend and stepmother something nice (my mother's arrangement arrived, surprisingly) but nothing! At 8:01, I requested two refunds immediately and I better get my damn money and fast. I don't want any coupons, redelivery or none of that BS from them. I'm so embarrassed and upset that my two other orders never arrived. They should be ashamed of themselves, period. I will never, ever order from them again nor refer them to anyone else.

It is 8:45 pm on Mother's Day and my mother in law and sister in law still has not received her flowers. I called ProFlowers at 3:35 pm to find out if my flowers were delivered and they told me yes! that they were delivered at 2:10 pm. I asked them why have I not gotten a delivery confirmation on my email and they told me not to worry because they were delivered. I call my mother in law at 8:00 pm 'cause I found it weird that she did not call to thank us for the flowers. I asked her how are the flowers and she told me she has not received anything.

Ordered flowers for Mother's Day to be delivered the day before Mother's Day. No delivery. When I called customer service they didn't even have a tracking number for them. Beyond disappointed and angry. Should have checked Consumer Affairs first. After reading other reviews I can't believe they are still in business.

I should have read review about ProFlowers before placed my order. I ordered flowers for my mother-in-law on Friday 5/11/18. They guaranteed delivery on Mother’s Day 5/13/18. I paid extra for guaranteed delivery but my mother-in-law had not received the flowers. I called Customer Service. They apologized, gave me the replacement until next Tuesday with fully my credit card refund.

We ordered flowers for our daughter who is a nurse at the Portland VA hospital. It was Nurses Week so we thought it would be fun to have flowers delivered to her at her ward. We ordered the flowers Wednesday for Saturday delivery. On Saturday we were notified that they could not make the delivery because "the business was closed" when they attempted delivery. Really? Kind of hard to believe they really tried. They said they will deliver on Monday, but my daughter does not work Monday. Happy Nurses Week.

I received roses for Mother's Day Friday May 11th 2018. They were guaranteed to last seven days! Some started dying on Saturday! I feel so sorry for my son because he bought them for me. I did everything the paperwork said to do. I told him to complain to ProFlowers too and get his money back or they can send me a replacement. Never order flowers from this company!!!

Didn't get any part of my order correct and completely messed up Mother's Day for my wife and mother-in-law. Dealing with customer service over the phone is just as frustrating. Asked for every bit of information that should have been (and was) on the order, took several minutes (20 so far) to confirm the order, then offered a "free" replacement for an order that wasn't delivered in the first place, and that would be delivered two days late and after my wife had left. There is no PRO in ProFlowers.

Absolutely the worst customer service ever. If you want flowers or gifts there on time, DON'T use ProFlowers and when you call, they have the worst customer service ever. Send your flowers carrier pigeon before using these people. They don't care!!!

Normally we do not have any issues with ProFlowers, but for Mother's Day we do. My husband ordered flowers on Wednesday May 9th. One to go to me and one to go to my daughter at our work establishments. He specifically paid for them to be delivered by Friday the 11th at noon. I received mine. My daughter did not receive hers. According to FedEx, a label has been created, but they have not left the shop at ProFlowers. We are getting our money back, a full refund, but we are very upset that her flowers never got deliver to her.

SO I ordered my flowers days before Mother's Day. The delivery is not a problem at all...the flowers I ordered I upgraded to deluxe beautiful yellow roses and orange lilies with purple delphinium so bright and pretty. Not at all what was delivered. So I called. They graciously sent out another set of flowers the next day on Mother's Day. Again not what I ordered or paid for. The flowers look like something picked out of a garden and stuffed in a vase. NEVER AGAIN!!! YOU THINK I WOULD HAVE LEARNED FROM PREVIOUS EXPERIENCES...they did refund my money but my mother got crappy flowers.

I am not one to ever write a review but here we are. I ordered a "Premium" bouquet of flowers on 5/11/2018 from ProFlowers. The flowers were delivered on time but looked nothing like the online picture and were very small considering I upgraded to the Premium. All flowers were buds, here we are 2 days later and flowers are wilted and dying, buds never opened. Save yourself the 90 dollars, run to your local food store and grab flowers there, at least they will last 2-3 weeks and be a fraction of the cost. NEVER order from these people and I will be calling every radio station that endorses them.

These roses were sent to me on Friday by my daughter for Mother’s Day. Sunday morning, they’re all wilted, losing their petals as soon as I received them. It’s a shame that they’re very expensive especially during this holiday and don’t last even 2 days. What a waste of money.

My kids ordered 100 lily for Mother's Day. The order came in on Friday which is fine. I open the box, ProFlowers.com never bothered to put a card in AND only TWENTY FIVE wilted lily were in the box. I immediately called ProFlowers & they attempted to get me to agree to a replacement but I asked for a full refund.

Ordered flowers for my 92 mom for Mother's Day. Guaranteed delivery for Friday the 11th. No flowers. Called offered delivery on next Thursday. Unacceptable. Suggested that they go ** themselves. Demanded money back. Don't deal with them. Are rip off.

I placed 2 orders in Wed prior to Mother's Day... 1 was guaranteed delivery on Fri May 11, 1 was guaranteed on Sat May 12. One delivery did not arrive and I was told it won't be delivered until May 22! What?! The other delivery arrived but the chocolates were complete melted soup and the personalized card I ordered was not included...so my mom had to spend 30 mins on the phone with ProFlowers customer service to figure out who the flowers & chocolates were from. They said they'd replace the chocolates, but when I called to follow up, they had NO RECORD of any replacement order. What a waste of time. They refunded me for both orders but if you need/want an order to arrive on time for a special occasion, DO NOT order from ProFlowers!! They completely suck.

Don’t order for Mother’s Day! I ordered flowers and candy last Tuesday from them and paid extra to have them delivered on Mother’s Day. I never received the a tracking email, so I signed into my account today. Lo and behold they charged me for Sunday Guaranteed delivery but Fedex got info from them today (Saturday) saying them to deliver them Monday. There was a note even in the special comments box saying not to deliver until Monday (after Mother’s Day)!

This is the worst floral company I have dealt with. I ordered a beautiful bouquet for my mom for Mother's Day. I ordered on Wednesday before Mother's Day and ProFlowers said they would get delivered on Thursday or Friday. It's Saturday and not delivered! They sent to FedEx. FedEx site says end of day Saturday (today). The tracking showed for 2 days that a label was created. That's all that's been done with this package. I called them and they said that it won't get there until next week. That's too late. That's not Mother's Day... as I was promised. The girl I spoke to said they can replace them for me. She looked it up and said they are no longer available. WTF! this is crazy! So I told her I wanted a full refund and I will never deal with them again! She confirmed the refund. Unbelievable! Please do not order from this company! Terrible!

This company is a disaster. They should be shut down for real. Can't get answers from customer service that goes to show you anyone can rob you. Ordered Mother's Day flowers for my mother and my 2 sisters. 1 order was never delivered. No explanation or communication. I was very hurt and embarrassed. This company is expensive with bad quality. Could've did better at the supermarket florist. I'm so shocked they can get away with doing business in that manner.

I ordered flowers online from ProFlowers for our two daughters-in-law. One was to be delivered to Texas and the other to Kansas and requested delivery on Friday, May 11. I received tracking information for the flowers delivered to Texas and they were received on the date requested. However, I never received tracking information for the flowers to be delivered in Kansas and my PayPal payment was not processed. I tried calling customer service on Friday but gave up after waiting on hold for about 15 minutes and decided to email them instead. I called again Saturday morning after checking my email and finding no response from ProFlowers. I waited on the phone for about 30 minutes for someone in customer service to finally answer. I gave them the order # and asked why it looked like the order was not being processed.

I contacted them and they offered replacements but arriving 5/17/18, 4 days after Mother's day. They made no offer to refund my son's money. I am extremely dissatisfied with them!

The only plus about this business is that the plant I ordered was beautiful. This company is lacking in responsibility and customer service! My order was delivered without a card! So, the recipient had NO idea who the plant was from. No name anywhere! Not to mention the beautiful sympathy message I composed to go on a card with the plant was nowhere to be found! As a florist, half of their responsibility is the accompanying card/message! It’s not something that should be screwed up! So, I called customer service, who did nothing to help the matter except offer me a $5 refund (on an almost $60 purchase)! Haha. That doesn’t even cover the handling fee. When I asked to speak to a manager to find out how this could happen or why, the representative refused! She refused to let me speak to anyone else. So, needless to say I will not be doing business with ProFlowers again...

Hi, I am furious at this point! I'll start off by saying I'm the one to never write reviews. I ordered from this company not knowing the nightmare they are to work with. I ordered roses for my mother for Mother's Day, I asked them to be delivered on May 10, 2018, yes they were delivered on time but the wrong flowers! I ordered 2 dozen colorful roses and upgraded to a new vase. They sent my mother ugly half dead flowers with brown spots all over them. What an embarrassing moment for me when she sent me the picture of the awful product ProFlowers delivered.

Flowers arrived and petals fell to the floor when opened. Horrible Mother’s Day gift. ProFlowers refunded my purchase but it took 30 minutes with me repeating my order number 5 times. Won’t try ProFlowers again!!!

My son sent me flowers from ProFlowers for Mother's Day. When they arrived they were wilted and drooping. They are terrible. I could buy better flowers in the grocery store. This place should be put out of business.

My mother-in-law lives off the beaten path so to speak, so it's very hard to get any deliveries to her home. Perfect answer, this year we'll get it delivered to her place of business! Ordered online what looked to be a beautiful Orchid to be delivered yesterday May 10th by noon, as she was leaving to go out of town for the weekend today. Paid for the expedited shipping and all the extra goodies. Got a notification yesterday morning that my orchid was in transit, kept checking all day and the location never moved. Didn't want to call to ruin the surprise.

Normally I don't write reviews, but I feel compelled to writing about ProFlowers. I've never been so embarrassed, humiliated, mortified, IN MY LIFE!!! I ordered flowers & chocolates for Mother's Day. I wanted them delivered today while she was at work as a surprise. I ordered 100 Peruvian Lilies along with a box of chocolates. I ordered them on 5/9/18, they were delivered today. Now I'm no fool, I know NOTHING is ever delivered as pictured on the internet... BUT... COME ON they sent WEEDS and "FORGOT" to box the chocolates!!

Ordered roses for my mother-in-law for Mothers Day, order was delivered...incomplete and wrong vase. I called to report the problem and the person said they will resend with the correct vase and the flower food that was missing and it would arrive tomorrow (Friday May 11). I then receive a confirmation email which stated the delivery would be May 21, not in time for Mothers Day. This company needs to shut its doors, and fire all the foreign workers!!!

I bought flowers for Mother's Day for my Wife, Mother and Stepmother. The flowers just looked awful when delivered by UPS. On two of the orders there was no card. Apparently I should have checked this site first. Use this company at your own peril.

I wish I had read reviews on this site before ordering. I ordered some tulips for my mother, her favorite flower. She lives in Phoenix and, like other reviewers noted, Proflowers' use of UPS in any sort of head virtually guarantees their demise en route, and sure enough, the flowers were dry and droopy upon arrival, and never recovered. (The photo below was taken about 1 1/2 days after receipt, which is how the flowers looked from the moment of their arrival.) To make matters worse, I sent an email to their "wecare@proflowers.com" address. They don't appear to care. No response.

This is the 3rd time I received flowers from this company & felt compelled to write a review. I live in Phoenix, AZ and they insist on using UPS for deliveries. UPS doesn't have air conditioning on any of their vans so any delivery in 100+ degrees, the flowers are literally cooked by the time they reach their destination. Mine also included a box of chocolates, which melted right through to the cellophane. When I called them, they offered to send me a replacement but why bother if you insist on using the same, hot van? Save your money!!! ProFlowers will fold if they don't wise up & change to a better courier.

Ordered Flowers for my mother in law to be delivered today! Did not mind paying extra! Who mind paying extra for a mother in law!!! When I was checking out the bouquet that took me a while to choose it said it was no longer available for May 10! I obviously wanted it for today for a reason! I went back and chose another one and even though it was not as glamorous as the one before I did the upgrade to get 2 dozens instead of one! Paid for the vase which is not included and paid the extra shipping! All day I’ve been refreshing to see when she gets it!!! Decided to log in before going to dinner with her and it said error in tracking! I contacted them through chat since I did not want people knowing about my surprise! Little did I know they had just “changed my delivery date”. No notice. No nothing!

I'll start with an order I placed for my mother's birthday last Sept. After being charged an arm and a leg for a 40 bouquet (delivery & a bunch of surcharges) it was never delivered. When I called customer service the lady basically didn't care. I explained it was supposed to be delivered on her birthday and now my mom didn't receive flowers from me on her actual birthday. The customer service representative told me that she would refund me the money and didn't even apologize until I got mad at her for not really caring. Now today (5/10) I had flowers send to my mother in law for Mother's Day and this time they arrived! They just arrived all destroyed. The outsourced customer service representative was nice when she finally understood my problem and will have the flowers redelivered before Mother's Day. Stay away from this company! The delivery service sucks and for the money you're spending it is unacceptable!

I just placed three orders with them... It cost me $120 in shipping for 5 items. Each order was $14.99 (or $15.99 on one order) for standard shipping, plus $10 for the "Monday shipping" (mind you they charge this for every day regardless of the day), plus $2.99 for "special handling". The items are scheduled to be delivered Saturday and Monday. Had I known all of them would have extra ** charges I would've just had them all delivered Saturday. In total, I spent $359 between my three orders. I am not optimistic these will even get delivered on time or at all given the recent complaints. I just wanted to do something nice for my sisters and friend and it's biting me in the **. Ugh.

I had no idea that this company like most US companies has farmed all their customer service out to third world countries to save a buck until I called for assistance. I called 12 times to speak with a US agent and each time the foreign agent could not understand one word I was saying. It was hard enough trying to understand their accents (and I have lived many years in Asia, where these agents are based) but then when they couldn't understand simple English I realized ProFlowers could care less about their customer service, and once they had your money they couldn't care about you. I've been a loyal customer for years but will never use them again, and will suggest to my friends that they avoid them, too.

I received Mother's Day flowers today sent to me by my daughter. The flowers arrived a day late, 7 brown edged roses, (there were supposed to be 8 healthy roses) and there was no vase. The ad clearly states the vase is included. I don't know what has happened to this company - they used to be good, but not anymore.

Please don't ever purchase flowers from them. I placed an order on Sunday to have flowers delivered for my mom for Mother's Day and they took the money out of my account and I never heard anything else so I send them an email. Was just confirming my order and no response so I called them up and they said, "Yes your order will be delivered on Friday!" Then I get an email stating that my order was canceled. I did not cancel this order called the customer service and they said there is nothing that they can do. I can replace another order with them. I said, "No I'm not placing another order and being charged." I said, "I did not cancel this order," and they said, "There is nothing no one can do about this!" Worst customer service. Now Sunday is Mother's Day and I live so far from my Mother. Now I'm stuck with nothing!

I had a really bad experience with them. I tried to use the Groupon special codes and it did not work. So I called ProFlowers customer service, they said the special codes have already expired when I had just bought the deal on Groupon 30 minutes prior to the call and the expiration date is not until July 1st, today is May 10th. They said they would give me a 20% discount, I said no, they then said to give me 30% off, then 40% off and I don't have to use Groupon code, I still said no because I will still end up paying way more than I should have. At that point, they put me on hold for 20 minutes, I had to hang up the phone. I gave the customer service representative my information, and I had to repeat myself 3 or 4 times and asked her to read it back to me until she could get it right. So frustrating. I am not sure how they are still in business. Please save yourself a headache and go somewhere else.

Do not, I repeat DO NOT use these people. They are the most unprofessional people I have EVER dealt with. They breathe into the phone and say there is a bad connection because they don't understand English. It's a bunch of Mexicans that jibber-jabber and don't know English so they repeatedly read off their pre-printed cards the company provides them with and you can't even understand that. I received flowers for Mother's Day and they did not place a card in the package so I have no idea who they came from.

Had the worst experience ordering flowers from ProFlowers.com and will never again use them. First, the incompetence of the order taker was unbearable. I tried to order flowers for Saturday and Sunday delivery, but got so frustrated repeating myself for the Saturday delivery, which took way too long to input, I refused to give an order for Sunday. I called someone else, another florist. The order taker then put the wrong date in for my Saturday delivery and the flowers were never delivered. The people taking the order say they are in the Philippines and their English skills and competency levels are terrible. I recommend not ordering from these people.

I ordered my mom flowers for the first time last week from ProFlowers, I got an email confirmation yesterday saying the flowers left Gainesville GA. Today they were supposed to be delivered so because I’m excited I check them to see if it may have a delivery time for today, then I see it says there was a delay, they sent my mom's flowers to PA... Were in FL so clearly by the time they make their way back they’d probably be dead. So I called and all they could do was reorder them and get them to her by next Tuesday, two days after mother’s day. So that's completely pointless to me. So I asked for a refund in hopes that won’t be a hassle since I’ve seen some bad reviews on trying to get refunds. I have now since ordered from a local flower shop and she will be receiving some flowers today. Beware of this company, buy local if you can!

Try to top this review... So we purchased flowers for the women in our family for this upcoming Mother's Day. We purchased the flowers on May 6th, a week before the delivery date. Just woke up this morning to the news that my husband's grandmother had just passed away overnight. Heart failure. No notice or anything, so we didn't even get to say goodbye... Today is the 8th, 2 days after the order was made and still 5 days before delivery. I call ProFlowers to see if I can cancel this order. I don't care about a refund, I just don't want it delivered to their house. I explained why. They said there's NOTHING they can do because it's already been sent to the carrier for shipment, and this was from the supervisor. They said they couldn't contact the carrier or anything, even just to change the address to be sent somewhere ANYWHERE else.

I'm so pissed right now. I bought a Groupon tonight from ProFlowers. My code didn't work so I figured I'd call them. They said my code was no longer valid. I'm like, "I just purchased it tonight. It's valid until July 1st." They said there was nothing they could do but give me a discount!! I'm like, "I already purchased the Groupon!!" I chatted with Groupon and got a refund. Bought the FTD Groupon. Went through without a hitch. FTD all the way!! Plus all the people at ProFlowers were foreign. I had to repeat everything 3 if not 4 times. I need a **.

I received a plant from them which started to look poorly even though I followed the instructions. They said they would replace it and after several months of calls and emails to them and then said it was now too late and they would not replace it. Customer satisfaction is not their interest. Profits are. I would not get a plant for yourself or as a gift from this group ever.

If you don't want your occasion ruined listen to these reviews, they're not lying. My experience was a little of each including getting totally screwed on the size of the bouquet. The photo showed over 50 flowers, I got 9. Could've done better for $10 at a gas station.

Flower order from ProFlowers was delivered without message and no info on who sent them. Friend wasted an hour calling around trying to figure out who sent them. They acknowledged problem and offered $5 or delivery of message.

We ordered flowers for a co-worker's upcoming wedding to be delivered to our office. I got an email on the day of delivery saying that they had been delivered 2 hours prior but she had not received the flowers. I called customer service and told her the issue. She told me that the flowers should be delivered between 8am-6pm. I reiterated that the email I received said that they had already been delivered. She said all they could do is refund my delivery fee and send them again on another day which due to the recipient's schedule really wasn't going to work. My husband told me that I should have ordered directly from a local florist and he was right. I will never order from ProFlowers again.

It was a nightmare dealing with this company. Within 24 hours of making the original delivery date, I called to change the date. I spent at least 30 min on the phone making the change. The provider said there would be no new confirmation number and I would get an email. No email. Called to see if the change had gone through, not only had it not gone through, but they had no record of the call. A manager said he would change the date himself and send an email confirmation. No confirmation. I called to cancel the order altogether and was told the order was already cancelled. Horrible experience!

I ordered flowers to be delivered to my fiancee's office on a Thursday, tracked the flowers up to 4 pm and then at 4:30 pm I got a text alert that the flowers will be delivered Friday. I called ProFlowers. Got a refund. The next day (Friday) the flowers were delivered anyway, my credit card was charged again and I went ballistic. Called ProFlowers and it literally took 45 minutes to explain and get a refund.

Ordered flowers for administrative assistant day. Delivery was promised for that day. Called at 10am to check time of delivery and was assured the driver was already out and on the way. Called again at 2 and was assured that the flowers would be delivered before 4pm (when our office closes). Flowers never arrived. Received a call at 5:16pm that the flowers were being delivered... Our office was already closed! Called the next day to complain and request a refund, had to argue for 20 minutes to get a refund, and while I was on the phone with them, the delivery guy arrived, with an attitude, and a pathetic excuse for a $70 bouquet of flowers. THEY DON'T EVEN DESERVE ONE STAR. I WISH I COULD GIVE THEM ZERO!!!

Purchased a Groupon, $15 for $30 to ProFlowers. Placed a $29.99 order of Tulips and went through the check out process. $66.00 for the order (Shipping $14.99, Sat delivery $9.99, Special Care $2.99 taxes and fees). So I ended up paying $15.00 for the Groupon and an additional $36.00 for the flowers. Groupons are supposed to drive people to your business to make them want to use you again. Well ProFlowers I WILL NEVER USE YOU AGAIN!!!

Website specifically states "reliable same day delivery" if placed by a certain time. I placed my order well within that time frame. I got an email hours later stating that they tried to contact me (never got a call) and that my delivery date (which is a date I never picked) cannot be met. Sounds like "reliable same day delivery" to me, right? Called to get this fixed and they gave me the runaround. Spoke with 3 different individuals, 2 being supervisors, and not one of them could look at my order number. Don't advertise something you can't promise. They gave no conflict resolution. Gave me no solid date of when it would be delivered. Just "I'm sorry". Never using them again. They charge you a fee for same day and a fee for weekend, yet I got nothing delivered. What a joke of a company.

My husband sends me flowers for every occasion. In the place where we live, the only delivery option for flower delivery is ProFlowers. My arrangements never last, and very often are half dead by the time I receive them. I always trim the stems at least an inch before putting them in water, and change the water frequently and cut off the bottom of the stems each time, and they never last. I love that my husband sends me flowers frequently, but I have asked him not to waste the money on these half dead flowers. He’d be better off buying them at the grocery store!

Not worth a penny. First they false advertise the price of the flowers all the way until checkout and claim to give you a discount, on top of all that there is a delivery and a "care" fee. Whatever the f that is. Then customer service makes it worst and doesn't take care of the issue and they won't refund an instant payment until 5-7 days. What a joke. You will go out of business soon.

I recently ordered an Easter flower arrangement online through ProFlowers to be delivered to my 80 year old mother on the Saturday before Easter. I received an email confirmation but by 5 pm that Saturday my mother had not received her flowers. I called ProFlowers and was informed they could not locate my order even though I provided a confirmation number and money from my PayPal was pending under their company name. So long story short, no flowers were ever delivered, ProFlowers did nothing to correct their goof up so SORRY MOM, NO EASTER FLOWERS. They did refund my money - I will never order with them again.

I ordered flowers that were to be delivered on the Saturday before Easter. They weren't delivered, I wasn't contacted about the non-delivery and when I called ProFlowers, the agent on the phone acted like he was doing me a favor for refunding the $5.00 for part of the delivery fee. Even though I said that they should still deliver the flowers, I still have no notice of delivery. If you ever want to get ripped off, please use these guys; I guarantee you will feel treated like dirt after they get through with you. By the way, there has been no response to the customer survey that I filled out, nor to the complaint that I sent in.

I ordered flowers for my sister's birthday and set them up for SAME DAY delivery. Paid the extra to have the flowers delivered SAME DAY. Not only were they not delivered on the same day but I was not refunded the money paid for the same day delivery. Never had an issue with ProFlowers until this but I am still extremely disappointed. I've seen multiple people have had the same issue. My suggestion to ProFlowers is this: DO NOT OFFER A SERVICE IF YOU ARE NOT INTENDING TO HONOR IT. Will not be using this service anymore.

I sent Easter lilies to friends and was expecting the delivery to look exactly like the ProFlowers photo on their website, with about 20 blooms. Below you will see the photo of what actually arrived. Does this look like $80 worth of flowers to you?? This was on my American Express bill. I am in shock at the ripoff.

My mother in law received flowers from a gentleman for Easter and the state of the flowers when they arrived was absolutely horrendous! They had been sitting in the back of a FedEx truck all day and the only thing that could be done with them is to be thrown in the trash. I wish I could post a picture of them here.

I read the reviews AFTER I bought flowers... and I must be the exception to the norm. From the time I ordered flowers for my girlfriend I knew what day they would arrive. And when they did arrive, although no one knocked, what we unboxed were 12 fresh pink roses. It has been now 4 days since unboxing and they only show minimal signs of wilting. For the price though, you're better off going to your local market's floral section, as they push the vase on you regardless- the flowers don't even arrive in a vase. Though the product was satisfactory I don't think I'll be ordering these again.

My daughter's birthday is today March 24th. She lives in Texas and I reside in Maryland. Last Monday I ordered two dozen roses and received a confirmation number. When she didn't receive them I reached out to ProFlowers. They informed me that they had a problem and would deliver on the 27th. WTF. Sorry I am upset. Needless to say. I should have paid attention to their poor rating. I will be receiving a refund, but more importantly I don't have time to order flowers for her today. :-(

Online floral companies like Proflowers are never worried about your special occasion. They want to take your money and make a profit. This company places coupons everywhere (Groupon, RetailMeNot, etc) that look like a good deal. I recently used a Groupon for $15 for $30 worth of flowers. I had a nice bouquet in my basket that was a 30% Easter special for about $35. I was taking that the arrangement would cost me only $20 ($15 for the Groupon and $5 additional). To my surprise, when I put in the $30 off Groupon coupon code, the price doubled. I assume you cannot combine offers although I never did find that in the small print. If it’s not there, they are breaking the law, but it might be hidden somewhere on their site (of course they don’t want you to see it, or you won’t buy the coupon).

I spent over 2 hrs trying to send flowers. I filled order paid through PayPal but did not receive order confirmation from ProFlowers. Called them and they had no record. Called Paypal and they had invoice number for the order. Called ProFlowers again and followed the directions. Still no record of order. Third call I asked to speak to supervisor was, told supervisor was not available. Asked when supervisor would be available. No answer and she disconnected me. Called back and was disconnected again. A total of 5 calls before I was able to get help from a supervisor... I think. Let's see if the flowers are actually delivered.

I ordered flowers for my grandmother for her birthday for a same day delivery and was billed and received confirmation that the item was available and would be shipped. Later that afternoon I received an email stating the item was out of stock and I should call or click on a link and email them. When attempting to do so they only cared about finding the lost information for my account which made no sense because you emailed me and should obviously have my info. It went from item not available to info was lost and the apology via email was the worst service I’ve ever had.

I ordered flowers for a friend going through chemo. They were to be delivered to her front door on March 6, 2018. By 8pm that night, she still did not have them on her doorstep. Then I get an email letting me know the flowers had been delivered. I contacted my friend, and she confirmed the flowers were not on her front doorstep. Her driveway is about a quarter of a mile long. Instead of the FedEx truck driving up her driveway to the leave them at the front door, the FedEx driver decided to leave them on the side of the road, next to her mailbox. (Picture attached) The flowers could have easily been stolen.

I purchased flowers for my father many years ago and ProFlowers never stopped emailing me mentioning my father it was time to send him flowers again. Basically harassing me even after I told them to stop. I finally had to call them multiple times and tell them my father had died and that I would appreciate not getting any more reminders for flowers.

I placed an order for Saturday delivery expecting added shipping charges and was appalled that shipping cost was actually more than the cost of the product I ordered! In checking the status of my order expected today for delivery, I now fully understand why their shipping charges are so exorbitant... Apparently ProFlowers.com has zero knowledge of our 50 states or their proximity to one another. Geography lesson: The state of New Jersey is approx 80 miles away from the state of New York whereas the state of Kentucky is approx 680 miles away from the state of New Jersey and Kentucky is approx 700 miles away from New York.

I have recently sent a dozen rainbow roses to a friend whose mother just passed away last week. She sent me a couple photos and they look beautiful! She said the aroma was good and they opened up magnificently! I thought the price for the vase and the flowers were reasonable and the delivery was good. The first pic below is the day they arrived and the second is after they opened. I will definitely use this company again!

They were my go-to for flowers NO MORE!! I sent flowers to a customer that her husband died and they couldn't speed the delivery by 1 day so that she would have before leaving to go out of town for funeral because it was already in process - why work with a company that can't no more. Now they are delivering flowers to an empty house and I will have to go buy more to get them to her!! I feel very disappointed in my satisfaction and they have lost my business forever.

Sent my wife a spring bouquet for our anniversary. The flowers arrived dead. Not just dead but brown, no color, dead. I called customer service to inquire about a refund or at least a replacement. The first 2 people didn't understand English. The 3rd called me a liar and insisted this never happens. The 4th was a super sweet lady and was able to help me. Thank you to that one person. Unfortunately you have to deal with a crappy company to work for. By reading I see my issue isn't a first for them either.

This is the second time that I have received dead purple roses from this company. Once in 02/14/2017 and now today my birthday 02/28/2018, sheesh if there is not enough demand for them, then discontinue them.

I placed an advance order to be delivered on a Friday, March 2. They were delivered a week early on February 23, left outside all weekend, and then found the following Monday, which completely ruined the surprise of them coming since they arrived so early. After getting bounced around to numerous representatives at ProFlowers on the phone, being told the flowers that were delivered were actually from someone else (they weren't) and my order was still on the way, I finally spoke to someone who I had to convince she owed me something to make up for the ruined surprise and my 45 minute phone ordeal. They agreed to send another bouquet to be delivered on the correct date, but the damage was already done. The surprise was completely ruined, and I will not be ordering from ProFlowers ever again.

This is now the only company I use to order flowers for friends and family. I know that whatever I see online is what will be delivered. Delivery is always on the day requested. Customer service goes above and beyond what is expected. One time I gave the incorrect address and ProFlowers sent out a new bouquet, free, to the correct address!!

My order did not arrive in a timely fashion. The flowers were in pretty bad shape when they arrived. I contacted them and complained and got a same-day response apologizing and offering either a full refund, per their guarantees, or free replacement. I requested the refund the next day and got a same-day reply from them that it would hit my account in the next 3-5 days. It did, for the entire amount. I respect that.

My husband ordered me a dozen red roses - I got half red roses and black carnations. HIDEOUS. My whole office kept mentioning they looked like "funeral flowers". He called to complain and tried and have them replaced. They won't even get back to him. They just keep telling him it's being "processed". I would give them 0 stars if possible.

I ordered a dozen roses for my partner for Valentine's Day. First, I was not notified when they were delivered. No one knocked or rang the doorbell but I did get an email confirming the delivery so I looked outside and they were set by the door. It was below freezing out but I figured they couldn't have been out there more than 5-10 minutes. They were nicely boxed but once I put them in the vase I could see them already wilting. After 24 hours they turned brown and within 2 days they were dead. While the roses themselves were not very expensive delivery was $20 extra (also a charge for handling). So it was a waste of $50 when I just could have picked some up in a store for less and they would have lasted much longer. I will not use ProFlowers again.

My boyfriend ordered flowers for me for Valentine's Day. He discovered that he ordered the wrong flowers so called at least 4 days in advance to change the flowers, they wouldn't let him. When they delivered my flowers the day before Valentine's Day they did not deliver the extra spa set that he paid for with them. He called on Valentine's Day and they told him that they couldn't deliver it until the next Wednesday, a whole week away. I received it and the spa set is very underwhelming and small. The whole process was frustrating and disappointing and all they did was refund the shipping. If I could give 0 stars, I would!

Ordered a fruit plate from Shari's Berries to be delivered Feb 5. Order showed up on time but had a cracked ceramic plate. Called to complain and ProFlowers is the company who answers. Complained about broken plate and they offered to send another 3-4 days later... Never showed up. Called again and was promised another replacement several days later... Nothing again. Called again and asked for a refund. ProFlowers says maybe to the refund and offered a replacement again. Nothing delivered again. Now Feb 22... Called again and requested a refund which may finally come thru. Customer service sucks and barely speaks clear English. Never mind listening to what you are really requesting. DO NOT DO BUSINESS WITH PROFLOWERS. They have no problem taking your money but it's like pulling teeth to get a refund. And the countless hrs you're gonna spend on the phone complaining is not worth the hassle.

The flowers were beautiful and exactly what I ordered. However, I was dissatisfied with the price when it was all said and done. After adding shipping and tax I spent double the amount I had anticipated spending. Next time I will order from a local shop that charges half the shipping amount.

I was looking for a lively bouquet to brighten up my bedroom after surgery and picked out one with bright purple and pink blooms intermingled with each other. My first surprise was when the bouquet arrived as bulbs. The next day all the purple bulbs sprouted. It took another week for the pink ones to poke out, by then, the pretty purples were now brown and withered. Who puts together bulbs that don’t bloom together in a bouquet and sends them out in bulb form? Who advertises them as blooming together when it is biologically impossible? Can we say bait and switch?

My wonderful husband ordered roses from ProFlowers for Valentine's Day. One of the roses was open and the rest were closed. I followed the instructions cutting the stems, putting The preservative in the water and changing the water. Within a few days most of the flowers were dead and have never opened up. I kept them in the vase but away from my husband sight because I knew he would be disappointed if he saw the flowers. This is what they look like today but they're not much different than they were four days ago. Very disappointed.

I ordered a dozen of Cornish flowers to be delivered to Boston MA, they delivered an ugly, disgusting, embarrassing, very cheap, half dead’s and completely different than was in the pictures costing me almost $60.00 for something not worthing a $6.00. And after the complain they offer me a damn $10.00 refund. Just a crappy place to prefer a flower.

In 2017, Valentines Day, I ordered my wife a beautiful bouquet of roses from ProFlowers. Unfortunately, we had an emergency in the town in California I was living in (and all towns within a 60 mile ratios) and we had to evacuate. I called on the 13th to let them know we wouldn't be home. I was assured I could change the date in the future and that I wouldn't be charged. Lies. On the 17th we arrived home to a dead box of flowers on our porch. On top of that, they still charged me $89 for the flowers. I called, complained, got my money back. Figuring it was due to unforeseen circumstances, I tried again this year. The flowers were delivered and surprise surprise... half dead flowers. We now live in Washington so now I realise it wasn't a fluke in CA, it's just how they do business. Horribly.

Package was delivered just as promised. Gift set came with vase/with hearts, small box of chocolates, a cute little teddy bear & 1 dozen roses. Everything was great except the 4 dark purple roses flopped over and never opened. The 3 light purple ones were brown on the tips and never opened, the 2 dark yellow ones opened and flopped off the next day & the 3 light yellow ones opened beautifully and still look great a week later. Also they could have used some type of filler. The flowers were lost in the heart vase.

I have ordered two different times from ProFlowers. This was the first time I tried them. Because I was unhappy with the company I had been using for several years, I decided to try another company. There are certainly multiple choices online for this service. Because I had two different places to send flowers, I decided to give ProFlowers a chance to make me a repeat customer. One was a Christmas centerpiece for family and one was a floral arrangement for friends celebrating their 75th wedding anniversary. Both orders were delivered on time and made the recipients happy. I will order from ProFlowers again!

I bought these flowers through the Amazon promotion they were running prior to Valentine's. I purchased two dozen and only 18 of the flowers came of which four had a stem length of less than 2 inches. They were supposed to arrive at my house sometime on the 13th or 14th of February. They arrived on the 7th. So by the time I presented them to my wife a full week later it was strange to see them in full bloom and already starting to bend over. When I called customer service to voice concern, I was told it was my fault for ordering them through Amazon and when I asked to speak with a supervisor I was put on hold for 15 minutes and then the call center rep simply hung up on me. I would steer clear of this poorly run company... complete rip off.

Husband ordered flowers and they sent them they were dead and then they replaced them and they were not the right ones. Then they said that they would resend them. No email. No phone call. Will never order from them again.

I have been the very fortunate recipient of many flower deliveries from ProFlowers over many years. They never disappoint. Always generous in quantity, they are so fresh and beautiful. When delivered, the flowers are just buds. I enjoy watching more blooms open daily. Each bouquet has lingered in my home for more than a week, looking more beautiful and full with each passing day. I have sent ProFlowers to others as gifts knowing that they are always welcomed and enjoyed by others as well! Top Notch!

Don’t waste too much time/thought into the “Personalized Message” that is supposed to ship with your gift. It was completely left out from my Valentine’s gift. Mistakes happen, but typically good companies will stand behind their mistakes and do SOMETHING for a customer that didn’t get what was advertised and paid for. Not this company. They apparently don’t care about repeat customers. Odd, and not very savvy. There are plenty of other options. I’ve never had any issues with either 1-800-Flowers or FTD. I’ll stick with those guys next time.

I love to send flowers on various occasions and have used 1-800-Flowers or ProFlowers - for a special occasion or to just brighten the day of a loved one. We have also sent flowers or a fruit basket on occasions of condolences when we couldn’t do so in person. I’ve never gotten any negative feedback regarding the quality, presentation, etc, just gratitude.

My husband sent me a dozen red roses for Valentine's Day. They were delivered on Tuesday February 13, 2018. By 2/19 at least 4 of the flowers were wilted and a couple more were bad this morning. My husband has sent me flowers several times from ProFlowers. I asked him not to order flowers from them in the future.

I placed the order online with ProFlowers Thursday Feb 8 to be delivered Monday Feb 12. I had a code for free shipping but was still charged a $4.99 Monday delivery fee. The arrangement was to be delivered to a Funeral Home for my mother’s Memorial Service by 6pm. When everyone was admiring the other floral arrangements, it was embarrassing that mine was not there. When I called ProFlowers, Danielle said they do not deliver after 6pm so flowers will arrive tomorrow. I told her that’s a problem since the services is for NOW, she offered to refund $4.99 delivery charge, I had to explain again it’s for funeral service happening here & Now, not tomorrow! Her response was “Oh, then I’ll process you a refund.” No remorse or sympathy extended, she actually sounded bored! Ended the call in her bored voice, ”I processed your refund, sorry for inconvenience.”

My boyfriend sent me quite a few roses on separate occasions. I've always been very happy. Love the packaging. Cave sports stars because one bad experience where the flowers looks dead but they did resolve it. Overall I would have to say I would recommend.

My boyfriend sent me a dozen roses with the ruby vase, a teddy bear and a small box of chocolates for Valentines Day. The leaves had started to fall off of the roses when I opened the box, the roses started to turn dark around the petals by Friday and today they are dead. Yes I cut the stems and used that packaged stuff that was supposed to help them last longer but obviously it didn't. Such a shame. The teddy bear's face is almost unrecognizable and the chocolates are ok, but not flavors I would regularly eat. I don't have the heart to tell him. I live in Wisconsin and he is in Washington DC due to work. Thank God I sent him a picture of all of it when I first got it, because now he would be sooo disappointed as I am. I will not let him order flowers from this company again.

Came packed and protected all nice in a box. The vase had bubble wrap All around it. And the flowers were wrapped tightly to protect them from bending and breaking. They were both put in a long box and had sections to keep them safe while shipping to me. It also came with the flower food two of them so I can feed my flowers.

I purchased flowers for the funeral of my stepmother, as I was out of the state and unable to attend the services. While I never saw flowers, my stepsister sent a thank you note about ten days later, describing them as "beautiful", and also stating that they were the only flowers from the funeral still alive and in bloom.

Heard an ad for them on the radio and decided to give them a try using the promo code. It was easy to place an order and they were delivered when said, not days after like some of these websites. I was also happy with the quality of the flowers and so was my boyfriend's mother. Will definitely order from them again in the future.

Received a delivery of orchids for Valentine’s Day from my husband. They not only did not represent what the picture looked like. The vase was also not included as was paid for. The card had another man's name on it. Will not use again as not satisfied with the order. He did call however the moment is over as well a previous order had to be replaced due to dissatisfaction so this isn’t a mistake. Just bad service.

Their roses do not last any more than just a few days. I had to return mine a couple times because they died before they were suppose to. The last time I took them back I asked the lady if they died again what do I do and she told me not to bother to come back, So I changed my order to something artificial. Nobody has to tell me not to go back there. I tell people not to go there and they tell me they already know about that place. NOW it does depend, I imagine on where they come from. Whether they will last or not.

I have to say I appreciate the quality and customer service of ProFlowers. I ordered a huge bouquet, with balloons and candy as a gift. I was advised by the recipient they were home all day, but the delivery person did not rang the bell. The candy totally melted. I called customer service and they were fabulous. I got a credit for a future order - which was wonderful. The flowers arrived fresh and as pictured. The delivery charges and handling fees are a bit high, but they seem to be competitive with other companies.

When I first started using ProFlowers (1990s), I LOVED it. However, in recent years, I had seen it steadily decline to the point where I no longer use them. Flowers were not as fresh as they used to be, and when I paid extra for Saturday delivery, there was no such delivery. Needless to say, by the time they were delivered on Monday, they were a mess. Yes, ProFlowers did "make it up to me," but if your flowers don't arrive for a very important date on your calendar, they are meaningless. I will say that their customer service has always been great. I have not used them for 2-3 years at this point, so maybe they have improved. I am not going to take the chance on finding out.

I filled out the customer survey With a simple suggestion. ProFlowers listened and not only did I receive a follow-up email (not a form letter), but today I received a beautiful bouquet of fresh flowers thanking me for helping them improve!! They actually listened!!

I ordered 30 purple tulips, but pink tulips came (nowhere near purple). Little disappointed, as the person I ordered them for is really into purple. The color pink, she could care less. Probably won't be ordering through this site again.

I ordered a dozen long-stem red roses to be delivered on Valentine's Day to my wife’s place of work. Instead, a bouquet of assorted flowers arrived 2 days after Valentine's Day. My wife was not at work, as we were heading out of town for a 4 day weekend. I called customer service to get my money back. The first person I spoke with told me that I cannot get my money back, so I asked to speak to a manager. I was then put on hold for 30 minutes. Finally someone came back on, acted like they couldn’t hear me, then hung up. I called right back, and the new person I spoke with said there was no manager available and that I can leave a number for them to call me back. Basically, I paid $50 for nothing but a disappointed wife. I will never use this company again! Buyer beware!

The flower service is very good and have no issues with the service. The flowers are delivered on time if not early and are fresh and displayed well.

My husband ordered roses for Valentine's Day. Two days later they are wilting/dying. Yes, I trimmed & used flower food as directed. I spent over 30 mins talking to customer service. Her heavy accent was very hard to understand. I asked for supervisor, she argued with me. I stayed firm that I needed supervisor, and I was put on hold. After few min she came back on the line, but it was even harder to understand her this time. I kept telling her I could barely hear her, but she talked over me and then hung up!

I ordered 3 dozen red velvet roses on Feb 3rd for Feb 13th delivery. I checked with customer service on the 12th when I didn't see a shipping notice and was told a truck needed to be assigned, basically not to worry. Late on the 13th, another call to customer service revealed the flowers were never shipped. I was stuck scrambling looking for a local florist with a website that would deliver on the 14th. I was told I would not be charged for the original order that did not ship, and to order a replacement under this order number, (which I did to the tune of $173), and ProFlowers would refund my CC for the full amount. The latter never happened. As far as I'm concerned their "Customer Service Department" should be more appropriately named "Con Artist Department".

What an awful business. My husband surprised me with ProFlowers for Valentine's Day and when he took them out of the box they were awful!!! Dead, and not “blooming” soon as the note said they would. I see I’m not alone here and I sure hope word gets around to not use them, it’s not worth the cheaper price. I guess the saying “you get what you pay for” applies here.

Ordered my wife three dozen roses for Valentine's Day and paid extra to ensure delivery prior to noon. Flowers never arrived. When I went to track delivery, it showed that the delivery would be delayed until the next day. Mind you this is not acceptable for Valentine's Day. I called in to complain and, to their credit, they said that they would refund my order and assured me that they would still be delivered. We'll see if that refund happens since they said that I would receive an email confirming the refund, which I have not.