ProFlowers Reviews

This year 2014, I went ahead and wanted to do something special for the wife so I place a huge order on flowers and gifts from ProFlowers. When checkout I used PayPal but with no options at all, the wrong card under PayPal was used. I quickly email and call to get that order cancel due to the wrong credit card on file that was used. The guy who I talked to was pretty nice but does not seem to make any sense. So I had to confirm with him a few times to make sure it was cancel. Sure enough I finally got a cancel email confirmation.

I ordered a dozen roses in a red vase for my wife on Valentine's Day of this year. They did arrive on time, no problem there. But they looked practically dead: NOTHING like the picture!!! They looked about 4 or 5 weeks old, droopy, stale, like they had been sitting in a waterless vase for the past month. TERRIBLE!!! I would never ever order from this place again. It is a total rip off!!!!

I called the day before my friend's operation and was promised next day delivery. I said to deliver if no one was home as she was at hospital. A FedEx pick up notice was left instead. I will NEVER use this service again and neither should you.

I ordered a lily and iris flower arrangement ($40 with shipping) for my wife to be delivered the day before valentines day. I have used proFlowers in the past and was pretty happy with the quality of flowers. I would order a day early so that the closed buds had time to open for valentines day. Usually, the flowers would last about 7 days. Not so with this order.

I sent what I expected to be a bouquet of lovely flowers to my boss and friend while she was ill. I paid extra for same day delivery. They failed to deliver to her and left with a neighbor even though they had her phone number. I had to ask if she got them and then call Proflowers to find out where they were. Then call her back to go over to the neighbors in her pajamas to get them. When she got the flowers, she sent a photo and thanked me which made me realize that the flowers were not even close to what I had ordered. The picture was lovely with several roses and many other flowers. This bouquet had about two flowers and a bunch or greenery that look artificial. I complained and they offered a $14 partial refund. I said no and that I wanted her to get the correct flowers. They said they would have the florist bring them but she needs to give them the old flowers. It is now several days later and still no flowers. I contacted them again and they said that they could not get in contact with the florist so they will proceed with the partial refund. Terrible customer service and the entire thing is a disaster. I wish I had never sent her flowers! Never Pro Flowers again!!!

My husband ordered flowers for me to arrive before Valentine's Day. He tracked them from California to Richmond, so it was not local delivery. The flowers arrived five days later on the evening of February 18. My husband contacted customer service and their remark was, "Well, they arrived, didn't they?" There was no offer to compensate him or send new flowers. When I opened the box, the roses were curled and brown around the edges. I cut the stems and placed them in a vase to enjoy for two days. We were disappointed with the delivery and the poor customer service and will not use this company again.

On 2/14, I placed an order with ProFlowers for a plant for my husband's birthday. I explained it was a business, and I provided the information as to where at this business my husband was located. Instead they delivered it to the address, but no one can tell me where it was delivered to! To add more insult to injury, the customer service rep said they could resend it the next day. I had already explained that it was his birthday today, not tomorrow. And to deepen the cut, the refund will take 5 to 7 days before my account is credited. I guess the deliverymen can't remember where they deliver packages. I deliver packages all day everyday, and I could tell you where I delivered them. Or a simple phone call to the deliveryman would have resolved the whole issue, but no one seemed to want to bother the deliveryman. With all that disappointment on my husband's special day, this was a bit too much for me. Never again. I will tell this story to all I know in the flowering business and everyday people who think they can depend on ProFlowers.

The boyfriend order me a dozen roses from them for Valentine's Day. I got them at 8:00 in the evening on Valentine's Day. They were delivered by UPS. He thought a local flower shop would have delivered them. They are awful. First night after cutting the stems and adding the food, one died. Two days later I have a dried flower arrangement. How disappointing for the boyfriend and I. I think if JD Powers rated them, it was not with a good rating. I also don't think the employees at JD Powers ever bought flowers from them. Just a waste of someone's hard-earned money.

I ordered Proflowers for my mother-in-law's birthday. The picture of the flower arrangement was VERY different than what was shown at checkout. The flowers came in a box bound wrapped up in a package just like you buy at a supermarket, with the vase on the side. So your loved one doesn't get the stunning flowers beautifully arranged as shown. They have to unwrap and unbind them fill the vase and arrange the flowers themselves. On top of that UPS delivers them, so they get left on a porch or jammed in a door without even trying to give the receiver notice that the flowers are there (EVEN IN THE SNOW!). Not good if the person does not know they are coming! I paid $55.00 for what looked like a nice arrangement, but when I saw the flowers and saw how they came, I could have done better actually going to a supermarket and doing it myself. I did not complain as I realized that Proflowers was just another company making you think they are giving you a deal. For what I paid I could have gone to the local florist and had it done right! Lesson learned, and learn from me!

I am going to provide you the same message I sent and called ProFlowers.com on and to what maybe a surprise to you, as it was myself zero was done to make this right.

Flowers were half wilted and just looked bad. They were delivered, left outside my gate.

Boyfriend ordered 2 dozen long stem roses for Valentine's Day. Spent almost $200 when everything was said and done. Flowers arrived on time and were beautiful. However, flowers wilted and dropped within 2 days; now 4 days later are totally dead. Called multiple times to have something done about it, and given the run around. Had to speak to 4 different people, and finally got somewhere. First two women were extremely rude. Second two associates were nice. Refund wasn't an option, and replacements can't be sent out until a week and a half later, and original flowers, or anything close aren't available. Hopefully won't ever have the non-pleasure of dealing with again. Picture is after second day of receiving.

First of all the flowers were suppose to be delivered on the 14th, but were delivered on the 13th, while the person was not in their office that day! After the flowers were delivered they were the most pathetic looking flowers that I have ever seen. I think my grandson could have went out to the barn yard and picked some weeds and would have looked better! Not anything like the picture portrayed.

I ordered a bouquet of flowers. I paid extra for a same day morning delivery. Now I am going on days two and my flowers have not been delivered yet. Do not use this company if you want flowers delivered to your loved ones.

I order surprise flower for my wife, they charge over $20.00 for delivery but she received flower two hours after I was home, 4 branch of flower which I could buy from local florist for $10.00 and they did not answer my complaint. I am not going to do any more order to them.

My BF ordered an arrangement for Valentine's Day (2014). Work was closed due to the snow so he sent in an alternate (also local) address. They claimed the flowers were hand-delivered on 2/14/14. They were not. They showed up four (4) days later and still expected to be paid. Skip this company and buy local. All they gave me was lip service. No satisfaction.

Ordered tulips in vase for Valentine's Day. Nothing arrived Feb 14, 15, 16 and finally on Feb 17th box arrived with the most wilted sad looking half stems tulips you ever saw. Couldn't even look at them and threw them out. Thankfully I charged them on Amex and denied the charge. Wouldn't pay for such garbage flowers and not even arrived on time. Go to a local flower shop to order flowers not this online crap.

Ordered flowers on the 11th, was told they guaranteed delivery by 2-13. They did not come... I got home on 2-14 at 6pm... still no flowers. So I went out and bought flowers for my wife. Around 9:15 they showed up on our front door step!?!? DO NOT DO BUSINESS WITH THESE GUYS!

Just garbage flowers. A total sham - as one review stated "photoshopped." Two dozen flowers for $30 soon became $60 with fees and delivery. The flowers weren't worth keeping. Tiny little bud-like roses that never really opened. Pandora should be ashamed of letting them advertise on their site. JD Powers is a joke if they really gave these scammers an award!

Just pick up some flowers on a roadside stand. They will be better and last longer, The flowers come in a crappy box. They were supposed to be Roses, they look like Tea Roses. I could have gone to Walgreens and picked up Roses that were better. They use UPS or FedEx. That means they throw the package at your door. Save your money, don't buy Proflowers.

2 days late, and the flowers are dead. Most horrible online purchasing experience in my life.

As a surprise, my husband order almost $100 in roses and other flowers for me for Valentine's Day. He waited for them to be delivered, and late in the afternoon on Valentine's Day, he began getting concerned. He opened the front door and the delivery man had basically threw the box on our front porch and didn't even bother to knock to let us know the delivery arrived. Since it's been freezing and snowy here, we have no idea how long they sat there.

Love my hubby and I feel bad that I had to tell him the Valentines flowers he had delivered to me on 2/12/14 were frozen and dead. Hands down the ugliest flowers I've ever received.... And they were $60. One picture I posted is how the flowers looked when delivered. The second picture is my hubby ordering new flowers that were delivered on 2/14/14 locally. Just see the huge difference in quality. He spent the same amount of money. Don't use ProFlowers!

I purchased 3 Valentine's specials at $59.97 ea. I thought that was a good price and started the checkout process (Pro Flowers doesn't let you see the Total of the order until you've input all your CC info) so the total of the order instead of being $180.00 + some shipping after they add all of their bogus mark ups such as standard delivery, guaranteed delivery, care & handling, etc. is now $294.05. So I place the order thinking to myself the arrangements when they arrive will look very nice...WRONG!!! You get a box with LOW GRADE ROSES, a vase, and some instructions. Well I'm no florist and really don't have the time to make flower arrangements but I HAD TO. What a RIP OFF. I paid $300.00 for low grade roses and had to make the arrangements myself. Do yourself a favor. Stay away from Pro Flowers and go to your local Costco, supermarket or corner Joe selling flowers, get your flowers buy some vases and make it yourself. You will see what you're getting, and save a lot of money in the process.

My husband ordered flowers from this vendor for Valentine's Day - The bouquet online is literally bursting with beautiful flowers. He spent $62 on this... Arrangement came with limp pathetic looking flowers. We are at almost 24 hours and we cut the flowers like they suggest & added the food and it is still the limpest bouquet I ever saw. I feel bad he spent this much on false advertising. I told him next year, get flowers from BJ's that are so nice and are a fraction of the cost.

I had ordered from Proflowers three days before Valentine's Day. I did this thinking my shipment would come in on time, little did I know it would come in after my wife and I had went to sleep. Not only was it horribly late, but the flowers I got didn't even remotely look the same. I have attached the images from the site and what I received. I WOULD NEVER RECOMMEND PROFLOWERS FOR ANYTHING!! I could have gotten prettier flowers from Walmart.

I send a lot of flowers and have used ProFlowers many times and am usually satisfied. I ordered Mother's Day flowers a year ago and they were never delivered after receiving confirmation of the order. Now today my Valentine's order for my wife was a no show. I contacted customer service and they never replied. I place orders in advance and get confirmation and then NO FLOWERS!!! They have made me look bad for the last time. I can NOT depend on them, they are very unprofessional. I will be taking my business elsewhere.

Geez... Where do I start? Where is the PRO! In the Pro-flowers! You hope for something special for the special person in your life and she gets delivered a bouquet shoved in a vase. I would have been better served to just drop by the local 7-11 on the way home, at least maybe I could have grabbed me some beef jerky and a big gulp with the flowers. If I knew this was going to be the result of my order I would have sent a condolences card rather than a valentine's day card. I guess I should have looked for some assembly required in their description of the arrangement. My bad! And also I loved the fact that the picture I ordered with the flowers came the day before. Call me crazy but since it's valentine's day I was kinda hoping they would get delivered together. This is literally the first time I have ever taken the time to send a complaint. I usually just never come back. The worst $162 I've ever spent. Next time I will just use that money to buy some of that stuff grown in Colorado. At least that would leave me with a smile on my face, last longer, and enhance my enjoyment of Cheetos.

After my fiance paid almost A HUNDRED dollars, this is what was delivered earlier today. Its outrageous and of the absolute poorest quality I have ever seen. I sent this company an email and if they do not respond I will go on a rampage, I am so mad.

The roses were pitiful and the filler materials were scant. What a rip off - didn't know total cost until final payment. Beware - these people are scammers!!!

Like the complaint above, be aware of additional charges you'll be faced with over and above the advertised price. The delivery charge shown is actually for the UPS carrier. This means chances are great the flowers will be sitting in the UPS truck, and in my case, all day long. To make matters worst, the driver left it at the front door with a statement 'No Signature Required'.

Total disbelief when I opened a box package from Pro Flowers. How can a company that sells flowers degrade the flower so badly and then pass it on to the consumer. My daughter got the Hugs and Kisses bouquet for Valentines Day from her son's father. We opened the box and the bulb in which the tulips grew from were still attached and the tulips were wilt. The Iris flowers were still tight in their bud form showing no color or degree of opening. The flowers were suffering from lack of water and cold temperature. I called the company and was furious and requested a refund to the buyer of the flowers. It remains to be seen but if no refund is given I will call back and post negative comments until I feel like my voice has been heard. I would never recommend buying flowers from this company!!!!

I ordered Valentine Roses from ProFlowers on 2/4/2014. I thought they would be sent by a local florist. I received an email with a UPS tracking number. Flowers by UPS? I fear what they will look like. Problem is It is 6 PM and we are getting ready to go to dinner and the UPS truck has not delivered them yet. IF they do deliver them today as the tracking system says, my wife will not be here to get them when they come.

I ordered a dozen red roses with baby's breath and greenery for $80.00 to be delivered to my daughter yesterday. What my daughter received was terrible and I was so embarrassed. The roses were drooping and they weren't red; they were various shades with leaves dried out and the arrangement looked tacky. It was the worst arrangement I have ever ordered!!! I could have gotten something really beautiful at my local grocer. I will never use ProFlowers.com again!!!

Proflowers is a business I will never do business with again. I went online order a rose arrangement and sent it to my wife for Valentine's Day. Never once did it say that they were going to be delivered in a box for her to arrange herself. It said on the site that the purchase would be $49.99 with a free vase. Then there was a fee of $40.96 for shipping cost. Which was fine with me if they were sent as an arrangement and not in the box. Why would I paid so much money for my wife to arrange the flowers herself. She called me upset and crying cause there were flowers in a box for her. I tried to get in contact with Proflowers and the wait was 2hrs long just to be cut off and I sent an email that they haven't replied back on. Thanks Proflowers you're the best at taking people's hard-earned money and giving them a box.

I would not recommend anyone ever ordering from Proflowers. I orders flowers online and by time the fees were complete they were almost doubled. That worst part was that my wife received a dozen Valentine's roses that were wilted and in terrible condition. They arrived yesterday morning and today Valentine's day they look as if they are over a week old and dying. I have included a picture of how they look less than 24 hours after receiving them. NEVER BUY FROM THIS COMPANY....

My husband delivered flowers to my job for Valentine's Day 2014. He ordered 24 long stem roses including red vase and chocolates. I got the delivery yesterday 2/13 right around 10:30am, perfect! I opened my box everything was nicely sealed and flowers were fresh and beautiful. I called my hubby to thank him and describe to him. My bouquet had 10 long stem and the rest were short (he ordered 24 LONG and paid the difference!) and no chocolates :( Needless to say what should have been a sweet and wonderful gesture which I still think it is, turned sour quickly.

NEVER AGAIN. Their flowers are pathetic. The pictures on their web page are PHOTO SHOP. The local florist that are connected with Proflowers are not able to duplicate what Proflowers has in the web page, of course the pictures are Photoshop and the florist will send your other significant whatever they want. This a total joke or scam.

My husband sent me 2 dozen red roses for our anniversary yesterday. I was so happy to receive them. However they are the smallest roses I have ever seen. They tell you to cut one inch off the bottom, well now they are small and the buds are really tea roses and not full roses. I feel bad that my husband spend around $90 for this and by the way one rose is already dead on the morning after delivery... not too good!!!

I ordered flowers for my wife on 2/6/14 for Valentine’s Day on the 14th. My $49.99 order came out to almost $82.00. 15.99 shipping and handling, 6.99 to guarantee that the flowers will arrive on time, 2.99 for more handling fees and tax. Now when you put in your CC # and pay a screen will pop up saying please review all information and it has all the addresses for the CC card and delivery and the saying on the card. But what you can easily miss because it really small type in the right lower corner is the amount of your order plus all these fees almost doubling the price! I called to cancel once I saw the email a few hours later... and I could not cancel. I asked to talk to a supervisor and they said sure just leave my # and one will call me back within 48 hours. ProFlowers in my opinion is a scam!!!

I wish I would have read the reviews before I ordered. Their site shows 4 1/2 stars but all other review sites either a 1 or 2. They really do try and hide the fees. Must figure that whatever you pick will end up costing you double or more.

Ordered flowers for my partner's birthday. They added $12.99 delivery charge. Then I find they deliver via FedEx so the shipment goes to the mailroom shipping dept of where she works and is waiting to be sorted and delivered. :(

I ordered flowers online for my Girlfriend on 02/11 to be delivered on 2/14. The price was $39.00 + 1.99 for a card. After confirming my order, there was no total given. The following morning I checked my confirmation email. It added an additional 14.99 delivery fee + $6.99 to deliver on the 14th + 2.99 handling fee + tax for a total of $69.00. The additional fees were never disclosed. Called to cancel order was told too late. Called the 800 # was told that I would get refund. We will see. I don’t recommend using this service. Dishonest about actual cost.

I go through online process and at last step skip out for reasons without ordering or getting a confirmation number (either at the end of the process or by getting confirmation in the followup email)... Later I get double charges in email from PayPal account. When you call the customer service, they do not have confirmation number or charges in their system. Next day they already processed my order (without order or confirmation number). You keep on fighting.

This company basically ripped me off. I placed an order and I was told that my total was $39.97- 20% which took off $8.39. Well, I thought okay, good deal and continue with the order to only find out that they charged me for more than what they told me. My total went to $52.54. I was charged Sub-total: $41.96 Standard Delivery: $12.99 Guaranteed Feb. 13 Delivery: $2.99 Care & Handling: $2.99 which was not a part of the original order. The only thing that I was told about upfront was the $2.99 charge. I feel that this company is misleading people and taking money from people then refuse to give a refund.

Two years ago, I made the mistake of ordering two dozen roses from ProFlowers for my wife for Valentine's Day. The price sounded great... $24.95 for the first dozen and $10.00 for the next dozen. So I went through the process expecting to pay about $10 for shipping. This is where you have to be really careful because their system forces you to put your credit card information in before you see the shipping and handling charges. As I recall, the total charges amounted to something very close to $65.00. At that point, I had no choice but to proceed with the order but I immediately sent an email to the Company demanding that the order be cancelled.

I purchased what I thought was a good price on flowers for $19.99 but was unable to see the final price until after I confirmed, and purchased, my order. Much to my surprise, delivery charges, there were three of them, totaled over $21.00, more than the cost of the flowers. I called customer service, only to complain, and was told I am not the only person to complain about this. I told them I would never buy from them again.

I purchased an arrangement of 100 Peruvian Lilies for a friend who is going through a divorce to surprise her and cheer her up. After waiting all day anxiously, I called her at work around 4:30 pm and found that she had THANKFULLY called in sick and was not there. There girls advised me that the flowers had just arrived and that they were frozen and in terrible condition. They took them out of the box and put them in the vase with some water, hoping it would revive them, but the damage was done. Some stems were broken and the freeze had destroyed the rest. I called and requested a replacement or refund. Customer service gave me the option of both, apologizing, stating that policy is their flowers are shipped and delivered fresh. I opted to have the arrangement replaced but wanted it delivered Monday.

Valentine’s Day is coming up so saw an ad for Pro Flowers and visited their site with a 20% off deal. Flowers I picked were a reasonable price. Morning delivery was a little expensive but I wanted to have them there before lunch. I check out and there is no review of total costs but thought around $45 with the add-ons. So I give them my credit card info and pressed purchase. My $45 purchase was $68 with all the hidden fees that I could not review before purchase. I will never visit their site again.

My order, as was confirmed on my receipt, was *guaranteed* to arrive by 1:00PM today. It is now 4:30, and it just arrived. Also, when I called to check on it a little after 4pm (because it had *not* arrived), I was told that it had been delivered at 4:00. While I was on the phone with my mom telling them that the florist was supposed to be calling me, the flowers arrived - again, at 4:30. Three problems with this:

Ordered a dozen roses. They advertise a good price then when you go to site, they hit you with all kind of fees and extra charges and they were suppose to come in a vase that I got charged extra for and came in cheap box half dead for almost $90. Wife was very disappointed. Do not order from them.

I ordered flowers from Proflowers.com to be delivered to my Mother-in-law as she recovered in the hospital from surgery. Unfortunately, they were delivered by FEDEX 1 hour after she discharged to a nursing home 60 miles away from the hospital. I emailed Proflowers' customer service not complaining, but asking if there was some way FEDEX could pick them up and deliver them to the new location. I was willing to pay an extra delivery charge. Not only did they get back to me within the hour, but they sent a complete new order, and gave me a gift certificate to use toward a future flower purchase within the next year. Because the bouquet I had chosen was a special and no longer available, they upgraded my order to a much nicer bouquet, and threw in a premium vase at no charge to me. WOW! What a GREAT way to conduct business, and I can guarantee you, they will be my "go to" place to order flowers from now on.

My sister received some bad news about her health and I wanted to brighten her day by sending flowers to her work. I picked an arrangement named Smiles and Sunshine. They were delivered on time. My sister called me later that evening very upset and crying asking me if I was being cruel to her on purpose. She stated that the flowers were dead, discolored and really awful. She also stated that people walked by her desk just to see the awful flowers and laugh. I apologized as much as I could and ended the conversation in tears myself.

I ordered a get well plant for delivery. Not only was I charged a fee for a service I didn't ask for, but when I called to have the charges reversed the customer service agent tried to convince me it was my own doing. This company is despicable and I will not use it again. They are taking advantage of people and assuming they are stupid and lazy.

Very disappointed. Will never use this company again. My sister sent the Smiles and Sunshine bouquet to my daughter who was recovering from surgery. What was delivered to our home was nothing like the picture, the flowers were all similar colors, red/pink/white - no yellow or purple or orange which would have added "cheerfulness" - the vase was too tall for the short stems, some stems were dead and others had tinges of brown on the petals. FedEx left them on our front porch for 2 hours in sub-freezing temperatures even though the note on the package said to ring doorbell (I was home the entire day and it never rung) and to call (my cell number was also on the box label but never got a call).

I ordered a floral deliver for my mother's birthday. Via email at 1 pm on the day of delivery they notify me with the following:

Where to start?!? Issue 1: I ordered flowers for my Aunt the week before Christmas to congratulate her on the new job and house. Of course my aunt posted a pic and thanked me for them but I could not believe how HORRIBLE the arrangement was! It was suppose to be this full beautiful assortment of red and white roses BUT instead it was a couple of red roses (half closed or dying) and a handful of baby’s breath. I emailed ProFlowers and sent along the picture. They responded quickly and offered a new arrangement to whomever.

I order next day delivery birthday flower for my best friend on 11/29/13 with extra charge for weekend and next day delivery. The next night about 8 pm I receive e- mail from ProFlowers that they could not make the delivery because the shop they use in San Francisco, CA is closed on Sunday. They never specify this type of information on their web site when they guarantee next day delivery. Anyways the woman said she will put the order for delivery next morning with promises. I call my friend to check if she received her flowers on Monday, the answer was "no". Monday gone, Tuesday passes by, Wednesday gone, she never got her flowers. This made me so angry I call ProFlowers and person named April talked to me. I requested to talk to her manager, I was on hold for 45 minutes, never got to talk to the manager, called back to cancel my order altogether. They are a scam, they have misleading information in their website and the company does not provide satisfactory to their customers. This happened to me twice with this company I will never use Proflowers for online orders.

I agree with every awful review. DO NOT order from this company- EVER!!!! They deserve zero stars, I wish that were an option. I've been dealing with this mockery of a business daily since they failed to deliver a bouquet to my sister on her 30th birthday. I'm disgusted, disappointed and frankly appalled by Proflowers and shocked they can stay in business running a company as they do. Here's the story:

I ordered 2 dozen roses for my husband and when they arrived, I had to toss 1/3 of them in the trash. They were brown and wilted. Some were falling off the stems.

It appears that the flowers that were delivered to us did not have a filled out card. There was one in the box but it was completely blank. We are unsure who sent them. We called their customer service number and asked if there was supposed to be a card with the flowers. The customer service rep said they could not tell me. I thought I should clarify my question and understanding of the situation. So I asked the customer service rep: "You cannot even tell me if there was supposed to be a card or not?" She said, "I cannot tell you that." She did say that she would fill out a form and someone else will contact us. I then asked, "When will we receive a call back ..." She said, "I cannot tell you that." I asked if it would be an hour, a day, a week, month... She only said "I cannot tell you". I informed her that if the sender expected to have a card attached, don't you think they will be upset that you cannot tell anyone anything? Her response was... "I can not tell you". I can certainly understand if someone wants to send flowers anonymously; however if that had been the case that is all Proflowers would have to say. Instead it appears they are just trying to hide their incompetence.

Apparently the ProFlowers "secure" site has become horribly "unsecure". I ordered flowers 12/17/13, then received an alert yesterday of the same amount going back thru my account, $65.94. I immediately filed a dispute with my financial institution. I was able to go back thru this transaction to discover fake emails, contract terms, etc. I have contacted ProFlowers, to no avail, however, I feel confident they will work with the Attorney General and my Attorney. DO NOT USE PROFLOWERS!!!!!!!!

We were charged on a recurring monthly charge of $14.95 on the ProFlowers website after ordering flowers from them. I will not be able to do business with ProFlowers for fear of hidden signing up for something I don't want or need. I was charged $358.80 on Easy Saver before I realized this was a bogus service my wife signed up for. She is not very good on the internet and has learned a valuable lesson. All in the name of free shipping on your NEXT PROFLOWERS order. We have received NO benefit for our $358.80/24 months of recurring charges of $14.95 each and ever month. Yes, buyer beware and I should have watched this more carefully. I have been with PROFLOWERS since 2000. NEVER again will I order for fear of signing up for who knows what each month. Yes, I am 62 and we should know better. Horrible lesson was taught to me today by PROFLOWERS.COM.

First, something is wrong with their website because I was not able to place my order in two different browsers. So I called the number they use for customer service. Customer service told me that the plant would arrive in a covered box, which is not stated anywhere on their website. I'm glad their website did fail my order because this was a sympathy plant for a death in the family. How tacky to have a live flowered plant arrive in a cardboard box! Pro Flowers is not honest about what they sell. Don't buy from them, I sure never will.

TWO separate occasions! My Very first was in 2010. It was great! Flowers were what I ordered. On time, Alive, Beautiful. Second occasion is 12/6/13. What a crock of ** that was. I ordered flowers for S.O.S. birthday and they never showed up the next day, but Florist marked them as Delivered. No one to get a hold of at the moment. And the lady was practically no ** help from ProFlowers. If this isn't handled tomorrow you can bet I'll be screaming refund for a product never received. Let alone ruining a birthday present from afar. What the hell is the point in paying $85.97 for some flowers, a balloon, a teddy, some candy and delivery IF you can't even deliver it!

The picture of the arrangement of several green plants in a 'basket' that I ordered is so lush and full. On their website I see the plants, so beautiful and full that they are filling the container and spilling over the sides. What I received was, at best, half as full as that picture. I thought I would get what I paid for but that is not the case. I sent an email to the ProFlowers contact email and got this reply: "Thank you for contacting ProFlowers. We sincerely apologize for your disappointment with the initial presentation of your gift. Rest assured your flowers will bloom to look as full and beautiful as the flowers pictured in our catalogs and on our website." I will see if my credit card company can help me with this scam company.

I thought I was ordering a lovely arrangement of sunflowers to send to a friend. What she received was a pitiful arrangement of sad, dead looking yellow flowers and about 2 sunflowers. I feel robbed of my $51! Never again will I use them!

For Mother's Day, Pro Flowers delivered half dead lilies. Most appeared to be those ugly yellowish orange ones that grow wild along the road. They included a card from someone named Shawn. My son's name is Chris. When I called them, they read the card my Chris had sent me. They refused to send me the correct card. I save the flower cards from my son.

For the past 38 years (every year of our married life), I have sent my darling wife a bouquet of roses on her birthday. This year, I ordered those roses - well in advance - from ProFlowers, and paid extra for Monday delivery. I received an order confirmation, and, subsequently, a confirmation that the roses had shipped and would be delivered on my wife's birthday.

Ordered flowers on a Friday for an out of state family member's funeral. Paid extra for same day delivery because funeral was Saturday morning at 11 am. I headed out of town for weekend so no access to computer or cell phone... Got home Sunday afternoon and had an email from Saturday at 12:30 pm saying they were unable to deliver flowers - could they send to someone's home instead. At this point, it's the next day so I call the family and express my embarrassment and apologies that no flowers were there from our family...

One of our employees had a death in the family and we ordered a flower arrangement from ProFlowers.They called me the day of the delivery to see if they could switch it to a plant instead of the flowers. I said, "No, I didn't order a plant. I didn't want a plant I wanted the flowers that I had ordered." Today when my employee gets back to work, she brings a thank you card for the plant. I was really upset and apologized to her as it was supposed to be flowers and she then tells me that the plant also had fake flowers stuck into the plant. I am beyond shocked and livid that they would think that this is okay.

I ordered my mom a Gardenia Bonsai plant for Mother's Day. The total cost was $60+. The plant was delivered in an unhealthy state, and less than two weeks later, it is almost completely dead, yet I cannot even get a response from ProFlowers to my complaint at all! I will never order from this company again!

I ordered flowers for a friend's father's funeral. They couldn't send on the first day so they sent me an email asking when to deliver. I replied immediately to send the next day. A week later they sent me an email that they cancelled the order. I am so disgusted - all this time I thought they had delivered them. NEVER EVER again.

The good thing I can say is that I received my flowers that were sent by my daughter's family in time for Mother's Day. Unfortunately, they were totally wilted. I emailed ProFlowers and told them. They responded very quickly and asked if I had peeled off the outer petals which I had. In fact, I peeled some down to nothing to see how far I had to go to get rid of the brown petals. The heads were drooping as well. They told me they would send me a replacement bouquet. That never happened. Do not order from this company if you are sending to someone special!

I ordered what looked like a stunning arrangement for my out of town mother-in-law for Mother's Day. I'm glad I didn't tell her to expect a delivery because I received an email on the day of the expected delivery that there were inventory issues. They should have substituted something for free but they just did nothing. What a joke of a company. Anyone who lets a mom down on Mother's Day, well... Do not use this company ever. They don't give a crap and just want your money. They didn't even credit me the full amount of my purchase!

I paid nearly $70 for 2 dozen fresh roses in bloom. Instead of the beautiful bouquet pictured on their website, I received 2 dozen inferior flowers, some of which were so dead that I couldn't say for sure that they actually were roses. Of the two dozen flowers delivered, 13 were dead on arrival and already withered. Most of those that were not already dead were still closed. In the end, only 2 or 3 partially opened before the rest of them died. What a disgusting example of fraud and deceit. These people should be arrested. My many attempts to contact them went unanswered. In the end, I had to contact my credit card company and dispute the charge. These people are crooks.

I've worked in flower shops. You are to condition flowers, especially roses in a certain preparation to ensure they maintain quality for a long time. You expect this for paying a premium price, instead of going to Walmart, and saying "here"! My spousal unit thought he was doing a good thing by having flowers delivered, but the roses' heads went south in three days; the "filler" ruscus, was so scant maybe 1 stem or 1 1/2. Hell, you might as well get the roses and filler at the local Wally World or grocery store. Most women my age have 200+ vases at this point. Anyway, add a touch of bleach to the H2O (couple of drops) to keep bacteria at bay; cut stems, change water every couple of days. Save money and delivery. Save the Earth by saving cardboard waste, and eliminating delivery vehicle emissions. yada, yada...

I am highly dissatisfied with my recent purchases from ProFlowers. On May 7, I purchased an arrangement for my mother to be delivered in time for Mother's Day. I received confirmation from ProFlowers on May 10 that this order had been picked up by UPS and was scheduled for delivery, only to receive an email the next day (when my mother's flowers should have arrived) that the flowers would not be delivered "due to an inventory issue." I was compensated with a $75 gift card... but this does not change the fact that my mother did not receive her flowers on Mother's Day.

I have read ProFlowers' other Facebook posts to customers and don't give me that dog and pony BS about, "Sorry if we were not clear." ProFlowers is engaged in what is called unfair business practices. You want to know why? Nowhere in your radio ads or television ads do you state verbally or written on the screen "additional charges may apply" or "shipping and handling charges may apply".

I heard an ad on the radio: $20 100 bloom lilies for Mother’s Day. My complaint isn't even about how MISLEADING the ad was, although I did end up paying 60 dollars as opposed to $20. Ok, whatever, it’s Mother’s Day. I’ll do it for mom (because the picture I ordered from was GORGEOUS). Then I ended up telling her I ordered flowers to make sure she was home. I told her I ordered 100 lilies for her and it’s going to be so pretty blah blah blah. Then the flowers came. (My mom and I are very close) so she calls me and is beyond confused. As she is laughing, she says there are 24 stems of cheap lilies that are wilted and are probably going to die by tomorrow. I was furious. When I saw the flowers, they were ridiculous. NOTHING LIKE THE PICTURE. It smells like nothing and looked like I hated my mom. I called and got a refund without even having to explain myself or anything. I just called and said, "Hi, I need my money back." In 2 seconds, no questions asked, I got my refund.

I ordered flowers for my grandmother on proflowers.com for delivery on Mother's Day. I paid $137.84 with delivery. I called my mom earlier and asked her if she had talked to her mother and she said she didn't get my normal flowers. I then called the customer support to ask why they didn't deliver them, and she said they were too busy. I asked for a refund and they offered to knock $7.00 off my order. I said absolutely not! It only mattered that they were there on Mother's Day and I just want a refund. When I asked why I did not receive a call or email, she told me that when this happens, they wait for the customer to call in to reschedule the delivery. I talk to my grandmother once every month or two and probably would have never known. She told me she was sending my request for a refund to another department and it takes 4-8 business days to make a decision on a refund. UNREAL!

Ordering application leaves out shipping charges until the very end of the ordering process.They are fragmented and the total add-on is not transparent, with no way to opt out. They seem to play hide and seek with the add-on charges so that you end up paying more than twice what you expected. Shameful practice that preys on the people with their back against the wall who feel powerless to push back. I ordered mother's day special with free candy and a card. The application ordering process racked up a total transparent cost of $29.99 + $2.99 (card) + non-transparent shipping charge of $9.99 for expected total of $42.97. My card was debited for $81.26 - overcharged by $38.29. I demand a refund for the overcharge and an order for ProFlowers to cease their deceptive business practice.

I ordered the 100 Blooms for Mother’s Day for $30. It included chocolates, and I was told it would include a vase in the ad I heard, which I ended up paying $4 for. I ordered the card for $3, and soaps for $10. This brings it to $47. My bill? It’s almost $91. They charged $39 for shipping. It says standard delivery is $17.99 and guaranteed Sunday delivery is $19.99. Why am I being charged twice for shipping? That is ridiculous. The flowers came and looked a bit sad, withered and droopy. They perked up a little in their vase, but not by much. I could have picked flowers and blown a glass vase myself for a cheaper price!

This was a Mother's Day gift gone wrong. I ordered something for one price and when my mom received her flowers, they were forced bulbs not even in bloom - a jar with stems and only stems. I was in shock when my mom sent a picture. What I expected was what I ordered, a nice jar with tulips and not a crappy cheap jar with stems.

I ordered the flowers on Thursday, May 9, for delivery on Saturday, May 11. On Sunday, my mother had still not received her flowers, so I called. The automated voice secretary first said they would not be able to confirm deliveries, but then connected me a to a customer service representative. He did not speak very good English, but he found my order and put me on hold to "call the florist". When he returned, he said he could not reach the florist.

I order the 100 lilies for Mother's Day, which I thought was $19.99. By the time, I was finished with my order. I was paying almost $40 for several charges they had added to the bill for shipping. The shipping charge alone was $12.99 plus additional shipping charges, which would only be rebated by joining another club that charged your card. The flowers came on time but when I opened the box, they looked horrible. The flowers were falling off the stems and the leaves were wilted. I even waited the 8-12 hours and let them soak in their vase so they would perk up, but they didn't. I was upset. I called the company and they were very nice and refunded me my money, which was the only reason I gave it two stars instead of one.

I have used them over several years about five or six times. Never had a problem with the quality or delivery, but I do notice each time the advertisements and especially the coupon code ads are misleading. The codes I enter always seem to be either expired or don’t come up as valid. By the time you pay all the little fees and taxes, it always seems to cost twice what the big advertised price under the picture is. Like today, for example, I just ordered my mother a Mother’s Day arrangement to be delivered tomorrow, same state. It was advertised at $49.99, but after you pick out what you want and get to the checkout page, you find out the vase you see in the picture is fifteen dollars extra! That just makes me mad. I would much rather see 65 bucks as the advertised price.

I received my flowers - every flower was dead. They did send out more but those were not much better. This was my second time to use them and both times, it has been bad. The flowers never looked like the pictures. They just weren't pretty. I think ProFlowers should stay only local. I will never use them again. The price was never correct online - it said $39.99. No, not at all! I suggest a local florist. ProFlowers in my opinion sucks!

I ordered simple roses for my fiance before 3pm, for the delivery to get to his job the same day. Delivery time was between 5pm & 8pm. The clock turned to 9pm & heard nothing from my fiance, meaning the flowers never got there! I called customer service & the girl tried telling me, "Oh! They'll probably get there tomorrow." I'm like huh? I paid for the flowers to get there today! She said someone will be calling me back tomorrow for a refund. I was beyond pissed & disappointed!

I ordered an arrangement from ProFlowers online to be delivered to my mother on Valentine's Day 2013. They were never delivered. I called ProFlowers. Their excuse was that they were short of drivers. They said they will deliver the 15th, upgrade my arrangement and give me 40% off. I accepted the deal. On the 15th, again, they were a no show. I called back. They "claimed" the arrangement was delivered. I don't know who they were delivered to but it was not my mother. I asked for a refund. The lady said she would refund my money. We'll see what happens?! This must happen all the time because the lady couldn't care less that they screwed up. There was not one apology. She then asked if there was anything else she could do. I said that she could call my 79-year-old mother and explain to her why she didn't receive her flowers. The lady asked for my mother's number but, as of date, she hasn't called.

I confirmed orders for wife and daughter a week ago for delivery on Valentine's Day. On Valentine's Day at 10:41am, I received a curt email from ProFlowers saying that they were sorry but they couldn't fill the orders but would expedite delivery. It's a little hard to expedite an order when it's already late. I called their 800 number to complain and was told, "We're so sorry for the inconvenience but we took too many orders and hope to deliver your flowers within a couple of days." I asked to talk with a supervisor, was put on indefinite hold for 25 minutes, and was then transferred to Alice in Los Angeles. Alice assured me that the orders would be delivered today. They weren't ever delivered. When I called again, they said that they were, "So sorry." I agreed that they are so sorry. So sorry in fact that I will never use them again and go out of my way to tell others of my bad experience with their service and lack of concern.

Never order from ProFlowers or their five other businesses! For Valentines Day, I ordered 15 tulips from ProFlowers (from me) and a small giraffe ring holder from Red Envelope, an affiliate business of ProFlowers, (from my kids) for my wife. I was promised delivery on Valentines Day by the end of business. I do not know about you but I think the end of business day is 6:00 PM. Well, not ProFlowers! They consider 8:00 PM the end of business day. We waited all day for the delivery. I wanted to have the flowers on the dining room table for our special Valentines dinner and have my kids give their mother their present after dinner.

Not a complaint. writing because surprised at published complaints. I've bought regularly online from Proflowers for several years. Always very pleased with fresh, budding flowers and with very professional service, including their emailed tracking updates. (Do not like the site's misleading 3rd-party offer of shipping discount, but after having investigated it once, I just ignore it.)

I have not received my total delivery rebate as advertised by ProFlowers. When I made my purchases, I spoke with customer service on several occasions regarding the particulars of my shipping rebate. There was never any mention of a fee to receive my rebate and any terms related to my rebate. I was told I could not receive any particulars regarding what needed to be done in order to ensure my money would be refunded to me. I was just repeatedly assured that each of my orders qualified for free shipping and my money would be refunded once I contacted freeshipping.com. I paid a total of $223.48 for my purchases.

My husband purchased flowers for his mother and his stepmother for Mother's Day. He made the purchase online through ProFlowers.com and was offered "free shipping". What he (and apparently many others) didn't know is that once you choose the "free shipping" option, you are automatically enrolled in this bogus EZServerRewards Program and billed $1.95 for the initial payment and then $4.95 each following month. I discovered the charges and called the number. I got a female operator the first time with no satisfaction. The second time, only recordings that walk you through nonsense. I disputed the charges, cancelled the bogus membership and we shall see what happens with the refund.

I placed an order for flowers in May, 2009. I explicitly asked not to have my debit card shared on the account. When your screen comes up and says your order has been placed, there is a square that says "15% off of your next order with ProFlowers", and it tells you to click to get your coupon. I did not provide my information at the end of my ProFlowers order and did not accept the 15% offer so, the information was definitely given without my permission. I was immediate signed up with a company called Easy Saver.

through advertising in the internet and in flyers in the regular mail ProFlowers showed different kind of flowers arrangements for mothers day or another different occasions. I called them by phone to buy some of those pictured bouquets, one beautiful for the multiply of colors of the Peruvian Lilies, sunflowers, Iris,Lilies, and Gerbera Daisies. That Bouquet is called the Super Mom. With the extra pay for delivery on Saturday,(5/10/08)asking for a pink color vase, the total was about $95 bucks.

Proflowers fraudently released my credit card information to a third party without my consent. After ordering flowers on Proflowers.com on April 9, 2008, I was prompted with a pop-up window to receive 15% off my order. I closed out of this window and was reprompted. I reclosed the window. A couple of days later I saw 3 pending charges on my credit card -- 2 for EMI Marketing and one for Easy Saver.

I placed 4 orders for deliveries. Three were delivered; the fourth order was never delivered. I call Proflowers several times with no results. My card was charged for all the orders. I emailed Proflowers and still no results.

I once sent flowers to someone through Proflowers.com. Somehow I was on their list serve in which they will send me an e-mail ALMOST EVERY WEEK! That's not the problem. I have gone on their website every week for over a month to unsubscribe, and each time a note pops up saying "Oops, sorry. It didn't go through, please try again". Which of course, I did. I finally called them and I am supposedly not on their e-mail list but they really made it difficult to unsubscribe. I will never use them again.