ProFlowers Reviews

The flowers were not delivered! Order was made 36 hours before expected delivery day! I received a message, that flowers were delivered! But call next day after delivery (after my sister-in-law birthday) I found out that she didn't receive any flowers!! ProFlowers wasn't able to send flower in urgent case after my complaint. So they are processing a refund. Even I had before one successful delivery after this case, I will never use their service again.

ProFlowers offers a wide variety of floral arrangements for all occasions. The flowers are always fresh and they usually last at least a week. Also look for special promo codes. The closer to a special holiday they have better offers just check on the delivery date shipping costs. Also Groupon has great specials up to 50% off! I order several times a year.

It was great. The service was great. The only thing was the delivery. The person had to know because needed to be at the house. The surprise was not there.

I ordered a Peace Lily that was to be delivered to the funeral of a dear friend's husband. I ordered 36 hours in advance (can't hardly order much sooner in the event of something as unplanned as a death) and I chose next day delivery so it would arrive before the 4 pm visitation. I got an email notification the EVENING of the visitation that it just left via FedEx and would arrive the NEXT day by end of day. WHAT? I paid $25 for shipping and it literally missed the entire funeral! He was buried by the time the funeral home got the plant. I am so embarrassed! They reimbursed me $23 but I still paid $40 for a plant that didn't arrive for its intended purpose. I'm not happy!! Horrible place - stay away!

Ordered flowers for my mom's birthday 5 days in advance. On the day of delivery, I was checking my emails waiting to receive confirmation that they had been delivered. Called a couple times for status updates. At 9 pm when the flowers still had not been delivered they realized my flowers had never been placed on the delivery truck and they could not get fresh flowers to me till 3 days later. I canceled my order and requested a refund. 3 days later they delivered my original flowers that were dead by the time they got to us. My mom loves flowers, and I was so excited to give her the beautiful ones I had ordered. I've attached a picture of what I ordered and what I received.

I ordered flowers to be delivered the same day which never got delivered, so they got delivered the next which were white roses that were browned. I never got the same day delivery fee. Plus when I called the next day after the bad quality of flowers that got delivered a day late. I called this company back and they informed me that they could not get in touch with the florist but they would send a message to come back and get them and to deliver some more, but my question was you can't even guarantee that this next arrangement will be any better plus what reputable business would send that kind of poor quality stuff in the first place?

Whatever you do, don't place an order with these guys. This past Monday (2/27) I placed an order with ProFlowers for delivery on Wednesday (3/1). The occasion was a birthday, so the delivery date is important. When Wednesday came around, I called late in the afternoon because they were not yet delivered. The person I spoke to on the phone said, "A florist had not yet been identified for the order." One would think 3 days to find a florist would be enough? I should have cancelled the order then. But, in light of a late delivery, they promised to send a larger bouquet at no additional cost. I decided to let them deliver.

I orders some flowers for Valentine day a week prior to that day and paid for it and they never delivered it. I called for refund and never got it yet. We in March first and nothing returned to me. The worst people ever. Called and they lied saying I will get the refund in 10 days and never got it. Don't deal with them ever again. Those thieves screwed up my Valentine and the girl I wanted to date now think low of me and never talked to me again. All because of them.

Seriously, I give up on this company. The first few times with mistakes and hidden charges and rude, long, slow customer service. I thought was just mishaps, not the case, it's every single time I make an order with them. I will never be ordering again from them. They make a mistake, they have me on hold forever, no one speaks English well there, they can never hear me on the phone, their phone quality is terrible, long wait times, no resolutions to ever any problem. They suck. And to top it off, their flowers sometimes don't make it on same day delivery even if you pay the extra money for it and the quality of the flowers suck. The people are so rude on top of that! So expensive!

The vase was broken. Tried to resend. Order got lost. Hard time getting refund. Wording very strange. Had to call up and verify. Pain in the ass. I didn't think ordering flowers would be that hard. Customer service isn't what it use to be.

My husband ordered roses for me to be delivered on Valentine's Day. They were never delivered. I called Proflowers later that evening and after being transferred twice, I was told that since it was two minutes before the cut-off time for delivery and the flowers had not been received, credit would be reissued to my husband's card. It has been 10 days now and he still has not been reimbursed. This is the third time we used the service without success. The first time about three years ago, the flowers were delivered to a neighbor's home. Fortunately, I was able to track them down and got those. The second order was never received and we have no idea what happened to it. And this year nothing. Three strikes and you are out. We will never, EVER again order from Proflowers. We also plan to report this matter to the Better Business Bureau. Proflowers should be renamed NOflowers.

I ordered flowers to be delivered on a certain date. I paid extra for this service. I received an order confirmation & my credit card was charged. The flowers never arrived. I called ProFlowers to find out what was going on and was hung up on. When I called the second time, I was told the matter needed to be looked into and to expect a return call within 30 minutes. I never received a return call, even after days. My husband called, the third time, and was told the order was never placed. Please tell me how the order was never placed even though I received an order confirmation and my credit card was charged!!

On February 11, 2017; I ordered flowers from ProFlowers.com AKA Provide Commerce Inc. for Valentine's Day. I ordered Valentine's Day Frills Page: **. I picked the Valentine's Day Frills because I liked what I saw, it was a beautiful arrangement. I didn't find the ordering process easy, but soon realized I needed to actually select a vase, so I picked what I say in the pictured arrangement that I liked and placed my order.

I placed my order yesterday morning for same day delivery to a business, obviously business hours are 9-5, so 430 came around yesterday and I called, asked for an ETA, and the person told me, "Oh I'm sorry. Do you mind if they get left at the front desk..." are you serious??? After paying $70 for 10 flowers for them not to be hand delivered are you serious? So he offered to take off my shipping charge and deliver them tomorrow. It is now tomorrow and when I called he said he can't get in touch with the florist because he's probably not open. Almost 12 pm and the florist isn't open? These people have no idea what they are talking about. He told me hopefully they are still coming today and if I don't receive them by 4 call back. NEVER AGAIN!!!

Ordered a dozen roses from ProFlowers.com for my wife on Valentine's Day. The costs as advertised was $29.00. Unfortunately this price did not include guaranteed delivery nor did it include the decorated vase. After selecting these and other options the cost was $82.00. The flowers arrived on time and I followed the instructions provided. The roses were somewhat wilted and did not recover after watering and feeding as stated in the instructions. The morning after delivery several of the roses were drooping. My daughter solved the problem by purchasing another dozen roses from a local big box department store ($14.00) and discarding the proflowers roses. The big box roses are delightful and seem to sparkle with age.

Paid over $200 for flowers for my niece's funeral. Promised by 1pm day before funeral. They never showed up so we had no flowers there. Bad, bad company. They better refund it! My sister did the ordering so I don't have the order number handy.

The dozen roses I received from ProFlowers were terrible. Not only were the stems misshaped but the leaves were half dead - the vase opening was way too large for the dozen roses and the arrangement didn't even contain a bit of greenery or filler. Very disappointing - we would never use ProFlowers again. Several roses were dead within 2-3 days and the rest never really opened up before they turned brown. They rip you off with the delivery & vase charges (you can get a nicer vase at the Dollar Store).

A month prior to Valentine's Day, I ordered 24 roses of different colors for Valentine's Day. They arrived on time. The roses were closed, just buds. I put them in water right away but as they started to open, they wilted instead. Yellows the first day, then the reds drooped. A single white rose remained alive after 4 days. The leaves were droopy from the start.

These flowers seemed perfect at first... Day two and they were already wilting. Regardless of the care you give them it just seems these "roses" aren't going to bloom. In fact it looks like they're suffering greatly. Very disappointing and slightly saddening. Someone wants to do nice things for someone else and it ends up being a terrible unforgettable experience. The person who bought these for me probably was better off buying me a ham sandwich and picking me a dandelion.

Flowers arrived on the day that they were supposed to. You be a judge for yourself by looking at the picture. Highly disappointed in the quality and condition. You are definitely not getting what you paid for. Customer service rep was from the Philippines. He was very kind and tried to compensate for my disappointment. Now having read the rest of these reviews, I know that I just want to be Refunded.

Spent an hour trying to order the special. Thank God I did it through Paypal which only charges when the order ships. The site would not let me complete the order for the discounted price. That's how they get you. Buyer Beware. Stay away.

RIPOFF!!! DO NOT BUY ANYTHING FROM PROFLOWERS. If I could give them a negative 10 I would!!! Bad products! Misleading advertisements! Cheapest everything! Flower don't bloom... dead on arrival!!! Stay away at ALL cost!! Going to call David Goldstein and 60 minutes to stop this company from ripping others off!!! They should be SHUT DOWN!!!

I used to love them, I really did. The flowers used to last for weeks, sometimes 3 1/2 weeks or so. And they would be just as pictured and my recipients would just rave about them, and my husband would use PF to send flowers to me and they were gorgeous. That was several years ago, but through the years, the quality has declined. A couple years ago my mother in law got a bouquet that made me so happy I lived on the other coast so I didn't have to face her to die of embarrassment face-to-face, it was THAT bad.

I paid extra for SAME DAY delivery for a birthday floral arrangement. After I ordered, I received an email stating that my order had been assigned to a local florist and that the next communication I received would be delivery confirmation. At the end of the day, no flowers had arrived. I called the 800 number, sat on hold for a while, and finally connected with an overseas call center. After putting me on hold forever, a woman told me (in difficult to understand English) that my order had never been assigned to a florist and wasn't being filled. She offered me an "upgrade" to have it delivered another day but no discount, etc. I told her that was unacceptable since I paid extra for same day delivery.

I ordered flowers from ProFlowers for my very first time. I should have read the reviews first. I was very unhappy with the flowers that I paid for. They were not what was displayed on the website. I will never order from ProFlowers again nor will I recommend them to anyone else!

Say what you do and do what you say. Husband ordered flowers for Valentine. Called at 1 pm, gave them my phone number. They said they did not have to call, it was already delivered. Lie # 1. Gave phone anyway told them to call me and let me know when to anticipate, ok, will look into it and call back. Lie # 2. My husband says what happened (email). They say tried to deliver, no one there (stayed til 8:30 pm, no one came. Lie # 3.

My Mother-in-law sent us a lovely package from ProFlowers for our 40th anniversary. It contained dipped strawberries, a valentine vase and a dozen red roses. The strawberries were delicious, the vase was adorable and the roses were the saddest things that I have ever seen. While unwrapping the roses, many of the petals fell off as some were rotten and others looked as though they had been stored too long in the wrapping. The stems were short and weak and although I followed the directions to the letter, within three days all but one of the roses were dead. (I have worked for a florist in the past and can get most roses to last two weeks or more).

I received the Rainbow Roses bouquet as a gift for Valentines. It arrived with broken flowers, which had clearly been stuck in the middle of the bouquet off the broken stems. You could tell the flowers were older than fresh cut (and I live in California, just a few hours from the flower farm these came from). Both the sender and I contacted ProFlowers and the following week they sent a replacement. Unfortunately, the replacement roses were in worse shape than the first batch. One flower stem immediately drooped over the side of the vase and petals and leaves fell off. The next morning another flower was drooping over the side and petals and leaves all over the table. I will never order, especially roses, from this company!

I know better now to never again order from ProFlowers. I had a bad experience 9 years ago when I ordered flowers for myself on Valentine's Day. They arrived late but at least they arrived that day. I let it go because I figured "mistakes happen." This time, I placed an order 5 days before Valentine's Day and paid extra for morning delivery. I waited and waited the whole day before I got a notification that my order was going to arrive the next day. I spoke to customer service and they promised to refund me. Alright but nothing will ever buy back time. I won't even recommend ProFlowers to my worst enemy! I don't see how they stay in business.

This company stinks. My flowers were sent from out of state and they were supposed to be red roses and I got pastel colored ones which took 2 days to deliver with a guarantee for Valentine's Day that never happened. They are also drooping and I don't believe that they will even open. But this company claims they are perfect for 7 days!! Don't waste your money for these horrible flowers!! So much for the surprise that never happened because of their mistakes!!

I will never ever in my life will order anything from ProFlowers. They charged me extra fee to deliver flowers and candy, paid even more money to get there before a certain time. Person who I sent the flowers and candy never received my order at the time I paid... I got on the phone with customer service to get my money back and agent only wanted to refund me the extra charges. I kept asking for a supervisor and agent kept-ed given me the run around until I said firmly "let me speak with your supervisor" which they put me on hold for over a half hour. Then supervisor informed me he can refund me the extra charges for my trouble. I informed him "no I demand my full refund." I ordered for someone to get it on the same day and time and they never received it. He informed me he will refund my money back in full but it takes 10 days to get. Like really but it's whatever. Warning to you customer out there don't order from this company.

I ordered flowers as I had heard on a reputable radio station from an DJ that I respect, tell about ProFlowers. I ordered them and upgraded to long-stem roses, thought it was reasonable. But when they arrived, they were almost late/missed. The long stem roses were regular length, not long-stemmed. I thought if I contacted customer service they would refund the difference. Their response was, 'Our Long Stemmed roses are 16-18 inches long. Sorry you were disappointed.' So my response is, don't order from Proflowers, go to Costco. I had used Costco for many years previous, and have never been disappointed. Nor was my wife ever disappointed. Price is about the same. I should have read the reviews, they all say the same about Pro-flowers. Don't give them any business. They are not in it for the product or customer. Only for their money. I promise you will be disappointed.

I ordered flowers for my wife for Valentine's Day, they look nothing like the picture online. The container is correct but the picture online shows I counted 11 stargazers in front and on the sides assuming more were in the back, also long stem iris. Counted the arrangement delivered there are only 9 stargazers which the tips are brown. The Irises have fallen over the next day. (Yes water and packet added) Yup you guessed it. Never again. I'm gonna find a local flower shop. I have to say... I called them today complaining about the order and she gave me a complete refund. But my wife has no valentine gift. The refund will take awhile. I should have researched them first.

Ordered flowers for Valentine’s Day. They are nothing what their ad looks like. Some are wilted and not as many flowers as described. I will not order from them again. I have sent two complaints and so far no respond. My thoughts to you. STAY AWAY.

I placed an order with Proflowers.com on February the 9th. The package did not arrive till 10:06 pm 2-14... The person that was suppose to receive them was already asleep thinking I had sent nothing at all. I called Proflowers several times and they insisted it was out for delivery. It does not indicate on their website that the package could arrive close to midnight. Nowhere on Proflowers website does it state that. I called them and all they could do is offer me credit... I wanted what I paid for. The call does not even go to a call center here in the States... You can tell it's an overseas call center where they could care less... Just like I felt Proflowers.com did.

Elected to add 1 dozen mixed roses and mason jar to a chocolate covered strawberries order for Valentine's Day. Entire order arrived in a PROFLOWERS box. I opened box and the mixed dozen of roses were not close to what was pictured online. Very small and were dwarfed by the red mason jar. Waking up the next morning half the roses were wilted, less than 24 hours later. My wife followed directions re feeding etc. Horrible value for money spent. Not as represented.

First off, the flowers I ordered were 30 tulips. The order was WRONG. Do these look like tulips to you? My recipient got some wilted roses, puffy green things, and bunch of green leaves stuffed into a red vase that was 3x the size of the picture shown. If you're going to ** up an order, or replace, at least make it look presentable?! This was just downright ugly and RIDICULOUS! Absolutely horrible looking, on top of my order not being what I purchased. The price was also charged for "Standard Delivery" "Morning Delivery" "Guaranteed Day Delivery". $60 in delivery fees which ended up using FEDEX as the delivery method.

Ordered flowers for Valentine's Day for my wife. Received email after 5 PM on Valentine's Day saying they were out of stock and could not fill the order. They made no offer for an exchange or substitution. Left me in the lurch after I came home from work. Definitely would not recommend this company to anyone.

This place sucks. They are nothing but a rip off. I ordered flowers for my Girlfriend and when they arrived on Valentines day they were the worst looking flowers I have ever seen. It looked nothing like the pic. They had screwed up my order three times. To compensate for their screw up they offered me free shipping and of course when I looked at the receipt and my credit card receipt they charged me shipping and another 16.99 for the pink vase that was supposed to come with the flowers and of course that never came. I am so pissed off with this worthless company. They sure know how to wreck a Valentines Day. Will never buy from them again or recommend them to anyone. And of course when I call to complain I got no one that could speak English very well at all or understand English. Worst damn company out there. They should be shut down. Nothing but a rip off.

Ordered my girlfriend 3 dozen long-stemmed roses days before Valentine's Day. By 6:00 pm went I hadn't heard from her, I called to see if she had received them and she had not. After about an hour on hold with Proflowers, they told me sorry but they had "inventory issues" and my order wouldn't be delivered. Not an email or call in time for me to do anything about it. YOU HAVE ONE JOB!!! NEVER, EVER, EVER AGAIN PROFLOWERS!

I ordered flowers for my mother for Valentine's Day, and paid $20.00 additional to have them delivered on the special day, and on top of that another $30.00 to have them there by noon. That's $50.00 in shipping on top of the price of the flowers. They never arrived. When I called the customer service line I was told they were still at the UPS shipping facility. That was 5:00 PM on Valentine's Day. It is now the day after, and still nothing. They are a bait and switch company that cares nothing about the clients they serve. Stay far away from them, and use anyone else.

My note to ProFlowers, after I got 5 emails from them. "You guys stink. Stop sending me junk mail. I would never use you again." For 38 years, I picked up my own flowers for my wife on Valentine's Day. This year I felt bad, so I used ProFlowers: I ordered at 9:00 Monday the 13th, to be sure we got them early. They did not arrive. I paid for same day service. At about 7:00 pm I called the customer service line and got a woman, who knows where. She called the Florist and "Gee, the Florist couldn't be reached". I paid for same day delivery. At about 7:30pm I sent an email to ProFlowers, and of course it said, you would connect with me - you never did.

I order flowers online for 40 bucks. They then charge 10 for shipping and 15 to GUARANTEE they'll be delivered within business hours on Valentine's Day. My GF leaves work at 5 without any flowers. I call and tell them cancel the order, they're not necessary anymore. The guy tells me they'll reimburse me my money. I need to make arrangements to buy flowers etc before getting to her house at night which cost me another 60 bucks. The next day when my GF gets to work, the flowers are delivered and I'm charged. Why the ** did I get charged? Why was I charged for a guarantee when they weren't delivered within the guidelines? This is the most illegitimate business I've ever had to deal with. I highly recommend you find a different place to order flowers.

Shocked and embarrassed when my wife came in carrying the roses I had delivered to her office. My reaction was WTF that's over a 100 dollars I spent and that's what they deliver such a B. S company. Do yourself a favor you can get 100x better flowers at your local grocery store, these ** will see no more of my money and I will advise anytime I cannot to use these morons.

ProFlowers knows NOTHING about customer service. An order was placed (online) for a Valentine's Day delivery to my wife's office. The order was placed well in advance of this special day. The order was delivered by FedEx at 4:27 pm. The office closes at 4:30 pm. Hey ProFlowers, Valentine's Day flowers must be delivered early enough in the day to be admired, enjoyed and appreciated throughout the day... NOT THREE MINUTES BEFORE CLOSING! This is UNACCEPTABLE!

On 2/14/17 I was surprised my husband for 25 years marriage decided to send me a special gift from ProFlowers. I was very hurt and upset I did not received anything however the initial order he made over the phone and the representative barely speak English after the order completed and paid for my husband verified and the address was incorrect. He then ask to speak with a supervisor who then correct the address and repeated it over. It was confirmed order 4 days prior. On the day for delivery time of 12 pm my husband call around 1 pm. They told him they are sorry the delivery wasn't going to be there at 12 pm and it would be delivered at 5 pm. He verified the address again and everything seem correct. They even return the shipping cost of $15.00.

Ordered from ProFlowers on Feb 3rd for a $85 guaranteed delivery of an arrangement on Valentine's day. Never arrived, no notice of any issue. Expected delivery from emails that turned out to be a bad joke. After being on hold for 15 minutes at 6:30 PM that eve I was told they were in New Jersey (over 500 miles away). They are real quick to get take my $$ but now will take a week (?) for a refund. Asked what went wrong?? Unable to give an answer. Very disappointed in the company. Will never do business with them again, recommend dealing locally if possible. Least they could have done would have been to notify me when they KNEW they couldn't make their promise so I could have planned something else. VERY UNPROFESSIONAL SERVICE.

I received two dozen long stem red roses through ProFlowers. They came beautifully wrapped. Every flower was individually wrapped. It came with a beautiful crystal vase. Very fresh. They were requested to be received before noon which in fact they were. Absolutely beautiful A+ quality thank you.

My boyfriend ordered me a dozen roses for me for Valentine's Day and when they arrived they had to be assembled into a wilted arrangement. I know he was really disappointed, as it looked nothing like the picture on the website and he spent quite a bit of money on it. This company false advertises. The product delivered was not as expected and I know he will not be ordering them again.

Extremely poor quality product. Terrible Service. I ordered flowers 2 days ago and paid extra for guaranteed delivery today. I understood that it was "grower's choice" and may not look just like the photograph, but there was no remote resemblance and the flowers included no roses or any of those type shown. Instead, my daughter received 6 dying tulips. Tulips?! And only 6? They could not even be propped up in the vase. I paid nearly $50 for the worst product I have ever purchased. These people have terrible reviews and certainly deserve them! Selling a product that amounted to 6 dead tulips is the most reprehensible business practice I have ever encountered and ruined the Valentine's gift to her. How horrible and depraved! I will NEVER, ever do business with these people again!

I ordered 2 dozen roses for my wife which were to be delivered on Valentine's Day. At 4 pm I get a email stating we are sorry but we are unable to deliver your flowers due to we ran out of stock. They said we'll reimburse your credit card and by the way here's a coupon for your next order. Now what makes them think I will order from them again. I learned my lesson I will just use a local florist for now on.

I made my purchase online where it CLEARLY stated that you can have your flowers delivered on 2/14/2017. I made my purchase on 2/9/2017 and paid the extra shipping cost for them to be delivered on the 14th. Make a long story short they did not arrive at all. I called the company and was given someone that could not speak English and only thing he kept saying was "you want refund". This is piss poor service. I always used this company to have flowers delivered for occasions, I will STOP using them today.

ProFlowers.com_GO SOMEWHERE ELSE. I ordered 2 dozen roses and chocolates for my wife that were promised on Valentine's Day. They never came or called. I finally spoke to their customer service that was someone from South America that was very difficult to hear and understand due to a poor connection and broken English. They told me the gift was in route and would be there 2 days late and sorry. I said no bueno and cancelled the order and was told the refund would take week. Proflowers.com - NEVER AGAIN.

Do yourself a favor and stay away, go to your local florist before you go here, they are just as expensive and a waste of time, unreliable. Ruin my Valentine's Day. They use UPS and you know they are horrible, customer service is in another country too. Don't waste your time, they are horrible.

I wanted to surprise my wife at work with personalized basket on Valentine's Day. So I picked out my item, the price seemed good, also 15% off coupon went through, and proceeded to check out. After completing my order I come to find out that there is a double fee for delivery. Keep in mind, I made an order four days prior the delivery date. Apparently they charge regular delivery fee ($9.99) plus express delivery fee ($14.99) on top of it, and don't provide an option to choose what delivery method you want. This is unheard of. I've done a lot of online shopping and this is the first time a business charges two separate delivery fees for the same item. Usually it's either one or the other.

I purchased roses from ProFlowers a week in advance. I paid extra to make sure they got delivered on Valentine's Day. They never came. My wife my love with no Roses. Don't take a chance. This company will only let you down. Never Ever will I purchase from them!!!

Today I received a flower arrangement for Valentine's Day and it was a complete disappointment and waste of money. The flowers looked half dead and droopy and looked nothing like the presentation on the website. The bouquet lacked flowers and didn't fill the champagne vase at all. The gold on the stems and leaves were poorly spray painted and the roses weren't even cut correctly to fit the vase. I will never order from this horrible website again. They are crooks! And based on the reviews on Consumeraffairs I see it is impossible to receive a refund or get someone on the phone. I had a better chance of going to the local supermarket and buying better looking flowers. DO NOT WASTE YOUR MONEY ON THIS WEBSITE. Definitely not $120 worth. I WANT MY MONEY BACK OR AT LEAST MORE ROSES (like displayed on their site).

Ordered flowers for my Mom. Paid an extra fee to get them delivered early... Showed up two days late and argued with me about refunding the extra delivery charges... Can you believe and today flowers supposed to be delivered and at 5 PM I get an email telling me they oversold. I don't believe these clowns did not know yesterday they had a problem but declined to do what any professional organization would do... call or email allowing the customer to find a plan B. ProFlowers??? Nothing Pro about them... Pro** if you ask me... Avoid these idiots unless you're sending flowers to your EX... then it won't matter!! They say they take pride in treating every order as if it were for their own family... What a dysfunctional inconsiderate mess that family is. Poor service and zero professionalism.

I ordered the special rose order and the price turned out to be double the roses price. I waited all day on Valentine's day for the delivery and the order showed up at 6:00 PM after dark. I believe the sooner you order flowers from these people the sooner the order is delivered. They are short of delivery people also. I will not order from them any more and any order check-up is done from the Philippines and hard to hear them and understand. They will not give out a ph number in the States. Too bad. Advertisement was good.

So on valentine's day you expect a reliable flower company to deliver flowers right. Well this company doesn't deliver the flowers and says "sorry. We can't find your address," offers a refund and I ask "hey. How can I prevent this from happening." Response "uhhhhhh, uhhhh, I'm sorry sir." That's it. Super dissatisfied and a 20 dollar delivery fee willing to pay. Come on. Get your ** together.

I am disgusted by ProFlowers. I ordered my flowers a week prior to today (Valentine's Day) and paid extra for guaranteed delivery. I emailed this company earlier today, and got no response as my tracking showed a delivery date of Wednesday February 15th. As I sit here at 1923 hrs, it's tracking hours away from delivery and still expected on February 15, 2017. After 15+ minutes on hold, I hung up and give up. What a disappointment to me and my significant other. Sad when you depend on a company to live up to a promise, they drop the ball. Never again will I use this company. A total scam and letdown.

Ordered very expensive flower arrangement and gift from ProFlowers and paid expected fee for delivery to my wife's work to arrive before noon on Valentine's day. Flowers and gift never arrived. Wife very upset and ProFlowers acknowledging was internal error. They offered to resend the flowers that would arrive 3 days after Valentine's day at the same expedited fee. Didn't consider that good customer service. My only options were same product at same price, but to arrive many days after Valentine's or full refund. Mistakes happen and sometimes those mistakes can ruin a very special occasion. If the occasion is important, I suggest to all to use another provider.

Should have check the reviews. Flowers looked old and droopy not lasting more than a day. Three of the tulips were broken in half. Will never use them again. Word missing on the card. Sorry I bought from them. I am giving these flowers only a day then I will demand my money BACK. Buyer beware.

I ordered flowers in 2/10/2017 to be delivered today 2/14/2017 but they did not arrive. I have tried to call 6 times to check on the flowers and each time I do not get to talk to anyone. Only get hung up on. I have emailed and no response. Stay away from ProFlowers.

So I ordered a bouquet of flowers with a vase and a card for my mother for Valentine's Day. All she got was two bouquet of flowers still in the bag. No vase, no card, not even arranged pretty for her. I paid extra money for picture shown on website and didn't get what I asked. Never ordering from them again.

I ordered 30 tulips for my wife for Valentine's Day 2017. She received an embarrassing, UGLY arrangement of colorful, semi dead & damaged lilies. This is our FIRST Valentine's Day being married, we are newlyweds, we just got married 1-8-17. I called, reported the problem & requested full refund, the clerk who answered the phone could care less. She just submitted my refund request. They need to pay closer attention to shipments, intensively inspect all orders BEFORE they are shipped. The person who packed my order needs to be wrote up. 1-800-ProFlowers has lost a customer.

I received flowers today for Valentine's from my boyfriend who likes to make sure everything is always top of the line. He's super picky and thought he had ordered a gorgeous bouquet to have delivered to me at work. Not only did it arrive right as I was about to leave, as opposed to early for me to enjoy, it was all in a box for me to assemble myself! When I pulled out the arrangement that was held together with a rubber band, it was so sad and pathetic, I just knew there had to be more. The flowers were completely droopy and just sad, sad, sad. They looked picked from a field. I feel so bad because I know he spent a great deal with them and thought he was picking out something really beautiful. He would be horrified to have his name attached to that embarrassing little arrangement. You will not get what you are envisioning! I cannot express how displeased we are with this false advertising.

I ordered the flowers 4 days before Valentine's to be delivered on the 13th to avoid any mishaps on valentines day! They didn't get delivered and when they did they never sent the card! Never again will I order from this company again! Should have read the reviews first!

I ordered nice 100 blooms of love to be a beautiful arrangement for Valentine's day. But my blooms of love turn out to be most embarrassing arrangement. I spent $50... Don't waste your money and time.

Ordered roses for Valentines to be delivered on Monday to beat the rush. We decided to celebrate our Valentines since I work retail on Monday. Not only did they not arrive on Monday, there wasn't any communication. Finally on Tues the 14th they show up and ProFlowers offered a $4.99 delivery refund. The convenience isn't always worth ruining the holiday and the charges on the last page were high. I'm interested to see what they look like when I get home and see if they last as long as promised.

What a dump flower store. I paid $90.00 dollars for 2 dozen roses delivered that looked like crap, my local grocery store has a dozen roses for $15.00 [$30.00 for 2 dozen] and they are much better quality. I paid for delivery, it comes fedex and they dump it on your porch in a box, no personal delivery from a florist in a vase and hand your wife awesome flowers, nope... Pro Junk Flowers sends junk roses in a box left on your porch, no personal touch no quality! Stay away from this junk scam! I had to open them out of a box and vase them myself for $90.00. I could have done the same thing from the local grocery store and brought them in the house in a better shape for only $30.00. I paid $90.00 for Junk roses and junk service. If you like junk and want to be scammed, buy from ProFlowers.com!

I just received the most God-awful floral arrangement. This was my valentine's day gift that is now going straight in the garbage. The flowers are either dead, wilted, or the stems are badly broken. There is no arrangement to the flowers. The roses are all on one side of the vase. There's ONE dead lily in the middle and this other purple flower stuck on another side.

I noticed a charge from this company on my bank account. Having not placed any order, I immediately called my bank to dispute the charge. Because Proflowers delays processing payment, my bank cannot dispute at this time. I then called proflowers and spoke to two different people who refused to cancel the unshipped order and also could not process payment so that my bank could dispute the charge. Thank you proflowers for leaving me stranded away from my husband without access to my own money because someone fraudulently used my information to order gifts for Valentine's Day. Seriously, where is your customer service? Cancel a fraudulent order or process payment so that my bank can help me. Don't pass me around on the phone, giving me the same canned answer about how you can't help me.

What you see in the picture and what you get are two very different things. AND, they really do charge over $20 to deliver... They bait and switch advertise to get people to order from them. Don't. They suck. Guess which one they JUST delivered to my wife on Valentine's day? And which one is their false advertisement?

Received tulips from my son. These flowers were pitiful hate that he wasted his money. Have gotten flowers before, they were pretty. These won't even stand up. They are sagging like a wiping tulip. So ugly can't believe a company like Proflowers would send anything like this.

I called and placed an order for my girlfriend to have a beautiful arrangement delivered to her work before 12. I sent her a message asking if she received anything and she stated "No". When I called to see where the order was the people messed up and FORGOT to even place the order. She never received her flowers, nor am I happy!!! I would recommend NOT using them... go local if you can!

I ordered flowers, teddy bear, and chocolates for my husband for Valentine's Day. Order was placed on February 10, 2017. I paid additional fees to have them delivered in the morning on 2/14/17. When they did not arrive, I contacted them. They told me they were scheduled for delivery the next day, 2/15/17. Initially, they were going to refund my money for the additional morning delivery guaranteed. But, I demanded my entire purchase be refunded. I explained that Valentine's day wasn't on February 15th. They are going to refund my money, but, I am left very disappointed that my husband will not get his Valentine's surprise. Please stay away from them. Shop locally!! In person.

I ordered a week and a half in advance ProFlowers for my wife for Valentine's Day two dozen long-stem roses with a vase and chocolates. They arrived in a cardboard box from UPS the flowers were still in the dirt and all the components for the arrangement were empty so she had to put them together herself. The whole idea for Valentine's Day and receiving flowers is to have a beautiful display delivered to you correct? Anything but this happen! It took me number of times to get a hold of someone and when I did all they offered me was the $15 back that I paid to make sure that they were delivered before noon they didn't care about anything else and they were not helpful at all I truly would never recommend ProFlowers to anyone this is absolutely and totally crazy.

I ordered flowers for my girlfriend for Valentine's Day about a week ahead of the holiday. This morning I got an email saying they were on the truck to be delivered. At 1:12 pm the tracking info said "delivered left at front door" I sent them to my gf's business and they were not left at the front door. They weren't on any counter, any door, or lobby. I called and told them delivery wasn't made and they said "we'll send a replacement". Well excuse me but that doesn't get a gift to my gf on Valentine's Day. I'm not holding my breath on delivery at a later date either. DON'T WASTE YOUR TIME!!! Buy local. This site is a scam.

The picture on their site is not what you receive. I sent my daughter some flowers to let her know how proud we were and there was not enough flower to fit in the vase - we could had put an teddy bear in the vase as well. I am so disappointed for the amount of money that was spent and the extra money for early deliver and this was received - below is a picture of what was on the site and also the picture of what she received.

WORST EXPERIENCE - HORRIBLE ALL THE WAY AROUND. Ordered on 2/2/17 to deliver to my wife on 2/10/17. Called a customer service rep quickly to change my credit card info since they had my old number on file. Spent over 20 minutes on the phone, totally inept person couldn't do it properly though I gave her the order # and my correct credit card #. On 2/3/17, I responded within 15 minutes of receiving email notification that my card needed to be updated. I updated it online using your direct link. NO PROBLEM... RIGHT? No delivery of flowers to my wife on Friday as ordered or on Monday. Called yesterday - they said they couldn't deliver by Valentine's Day. WHAT A JOKE - done with the so called 'Pro' Flowers.

I order two of these and these flowers were HORRIBLE!!! They were half dead and did NOT get the 100 blooms (unless you count the tiny little daisy-like flowers that were included but NOT pictured when I ordered them). I CANNOT believe how unprofessional this business is!!! I would have done better if I bought them at a grocery store and had them delivered! I will NEVER use this company again!!! If you want DEAD flowers delivered to your loved ones -- use ProFlowers. Very, very dissatisfied!

My husband bought me an arrangement of all red roses for Valentine's Day to be delivered to my office. He even paid an additional $15 to make sure they were all one color. I got these sad looking multi-colored roses delivered UPSIDE DOWN instead AND to top it off, THEY LOST HIS CARD HE WROTE FOR IT. I've done my best to fluff them out and make them look better. We will never do business with them again! This was embarrassing for my co-workers to see and I hated they disappointed my husband when he asked about it.

Ordered flowers for my fiancee online for Valentine's Day and what was pictured isn't anything like what shows up. Very piss poor "arrangement" for lack of better terms. Flowers showed up in buds and it wasn't mentioned online they would be in buds. Less than half of the flowers as pictured. $85 wasted and gave my fiancee a horrible Valentine's gift.

My boyfriend told me that he sent me a surprise and told me when they were going to be here which they were on time. Wow he ordered me flowers. Two beautiful purple roses and two beautiful red roses and two white roses but the other small Lily like flowers were wilting and purple and white. I sent him a picture of me holding them. He said "that's not what I ordered". He thought he was getting sunshine and smiles which came with a vase and at least 16 flowers and large Roses full yellow, orange, purple red and pink. The flowers that were delivered was a very small bouquet with no vase, 5 beautiful roses and 1 small white roses and 5 Lily like loo dying purple flowers and one white lily like Dead on Arrival. He thought he was getting a good deal until they hit him with the delivery charge and then he saw the small bouquet that was nothing like the picture. Could have did better at the corner store. For less.

My husband ordered me flowers for Valentine's Day. They came a day early and only 1/2 the flowers arrived. He ordered 36 long stem red roses and only 18 came and on the wrong day. Good luck calling customer service because the do not speak English and put you on hold a million times. Do not order from this company that have really gone down hill.

I wish I could leave zero stars. I have never experienced so much incompetency or poor service as that of ProFlowers. And I'm from Miami so that's saying something. Nothing I was told by customer service was consistent and I constantly got a runaround. The day my flowers were supposed to arrive they could not be shipped because they were damaged. The company also SEEMS cheap but they charge for EVERY ADDITION (vase, shipping, processing, a card, etc.). Save your money and buy from a local florist. This company is absolutely awful.

In the past, I've ordered from ProFlowers many times and been extremely satisfied, so based on those good experiences, I decided to order again. I wish I had read these ConsumerAffairs reviews before doing so - they are definitely not the company they used to be. There are 2 reasons I'll never be a ProFlowers customer again:

I ordered flowers for my sister on February 3, 2017. They were for her Birthday. I don't have a lot of money, but the ad said for $19.99, I get a bouquet of flowers, a bear and a box of chocolates. I put the order in and it said $19.99. A few minutes later I received a text alert, stating I had just made a purchase for $49.50. Immediately, I called the company to cancel, and they said I would get my money put back on my debit card. Today is the 13th and I am still waiting. They have put me on hold, for long periods of time, and they keep saying I will get my money back. I am a diabetic and have high blood pressure. This is causing me to be ill.

Ordered flowers 2 weeks before Valentines day. They wait till the day before Valentines day to charge my card only to enter card number wrong and then say they can no longer deliver on this day. On top of it all they called my wife to tell her that my order was canceled. Why would you call the recipient? The customer service rep can barely speak English. Overall nightmare company.

Like others, I should've found this review before ordering from ProFlowers. The roses/flowers showed up looking like they were from a corner grocery store. Cheap!!! For a company that charges double for delivery, this is very unacceptable!! Horrible. Don't do it!!

I know that everyone else seems to have had a bad experience, but I just had an excellent experience with their customer service. I had mistakenly ordered flowers that I thought were only $25 (because the flowers were $20 and the vase was $5), but I didn't see all the fees associated with it that brought the total purchase to over $50 until AFTER I had paid. I hurriedly sent an e-mail, sure that it was already too late; but within a few hours, I had received an e-mail back stating that I was being refunded AND (because apparently it was too late to cancel the order), the flowers were still being shipped! It was incredibly nice of them, because this was two days before Valentine's Day, and I know they were so busy, so it was great to still receive a quick response and be refunded (for something that was MY mistake). Overall a great experience!

Terrible service!!! Bait and switch concerning the excessive travel charges. Wish I had read the complaint file before I ordered. When I complained, the regurgitated the same lame excuses over and over. Will never use ProFlowers again!!!

My husband ordered flowers for me for Valentine’s Day. The vase was shattered and the flowers were in bad shape. My husband called about the vase and the condition of the flowers. The customer service center is located in the Philippines. The employee gave a refund and offered to send a replacement implying there would be no charge for the replacement. The next day there was a $93 charge for an order of flowers. The original price was $52. A second phone call and a very long argument later they finally agreed to refund the second charge. Both charges are still on our account and will be for 5-7 business days. All of this for a gift that could be picked up down the street for about $20.

I purchased flowers from ProFlowers and the cost of the flowers was $39.97. ProFlowers added $32.73 in charges including $25 for delivery even though I did not select "guaranteed Feb 14 delivery". This is a scam!

Ordered bouquet for Mother's birthday. Was delivered on time after paying 18.00 in delivery charges. When flowers were received the tulips were dead and couldn't even stand up straight and the Irises were so tiny. Not to mention the amount of the flowers were half the amount it said I would be receiving. Called immediately after arrival and was told they were sending me a new fresh order with the correct amount and was also being refunded my delivery charge which would take 5-7 business days to appear back on my account. Took a week for new order to arrive which was correct this time but never received my refund.

I click on email that promised 20% off which was just making gimmick. By the way never got that because they said the price that you see is after 20% off when I called them. The thing is, you will never catch that because it keep telling you that they will take the discount when you order. Forget about the customer service; unless you want to spend ten minutes trying to spell your name or 7 times repeating confirmation number because they are not from the state so connection is so bad they can't hear you well. Since companies don't want to employ state customer service (I guess they can pay them close to nothing maybe lol); will never order again for sure.

Of course, you expect extra charges when ordering flowers. It's never "just" 19.99. We thought we got a good deal with nice flowers for $34. Total fee to deliver very close to our home: $58! Extra fees tacked on: handling and Monday delivery. These were added on top of a regular delivery fee ($12.99) and tax. What is special about Monday that ProFlowers collects $4.99? What extra "handling" is needed? These fees were *not obvious* from the web interface. Sent complaint letter to customer service, got a form reply that was nothing but a copy of shipping rate policies (which still did not mention "handling" costs). No actual words were sent to me addressing my complaint. Plenty of other companies to choose from, like 1-800-Flowers. Not cheap, but these bogus extra fees don't occur. You can recognize the full cost before you click "submit".

Scam! I ordered flowers for my mother for valentine's day... To be delivered 5 days from day of order. I thought my order would come to 30.00 with the delivery charge, I didn't see any other charges until I hit the submit button. I hit submit and my 30.00 order jumped to 47.63!!! It was too late for me to change anything, I had to call to cancel the order and that was a horrible experience, I couldn't understand the customer service rep and he clearly couldn't understand me! When we finally got it straight that I wanted to cancel the order, I was told that I would get my money refunded to my card in 5-7 business days!!! Unacceptable considering I didn't know that I was going to be charged the extra shipping fee and certainly didn't authorize it, but he told me that was all he could do.

Phone ordering center - Worse experience ever. The girl barely spoke English almost as if it was on a translator machine. I asked for someone who spoke better English, she ignored me or didn't understand. I gave up as I had no confidence in her for placing the order correctly... I called back getting a different operator... boy did I! I think his name was Lo **. I know I hung up after that... I'll just buy my roses from the store from now on.

I have often ordered from this company. They have the freshest flowers that last for weeks. Last week I ordered $75.00 worth of flowers to be delivered to my cousin on Feb 4th. They never arrived. I called them and got a snotty "you called and cancelled the order." I never did and was told they would review it and I never heard from them again. I hope they didn't transpose a number and not cancel someone else's order. It's been almost a week and nothing. No sorry, no nothing... nothing at all. I expect better from this company. They may have the best flowers, but customer service is very poor.

They were running a Valentine's Day special. 29.99 for a bouquet of flowers and I added a 5.49 heart vase to the order. There were three options for shipping; day before Valentine's Day ($14.99), day of Valentine's Day ($$ more), or a flexible 8 am-6 pm for either day (free). I chose the free one. After the purchase PayPal sent me an email that $52.46 had been deducted from my account. I called and canceled with that reasoning. Also apparently, there is 24 hr waiting period for them to refund.

I ordered flowers today on the site at 7:30pm, and realized that I was charged $56.62 and not $43.59. The reason I made the error was because the $43.59 was bolded and highlighted in green which lead me to believe that was the total $43.59. I didn't realize that I was charged $56.62 until after I had placed the order. I called ProFlowers at 7:35pm to cancel my order and was told that my order couldn't be canceled because the order had already been sent to the florist.

I was placing a Valentine's order and upon bouncing back and forth to confirm delivery methods, the website kept changing the amounts that it had assigned to the specific dates (February 13th, February 14th etc.). They will not show you the final pricing until you enter your Credit Card information, at which point (I think) they are hoping that you are already committed to whatever price they reveal. I had added two $35 items, and was prepared for the "the worst case scenario" being around $100. The final reveal was $129 with 6 additional line items. Four of those were somehow just for delivery, then they added "Care and Handling" (Which is inexplicably not included in the first 4 delivery items), and then they still add taxes at the end. So yeah, a medium-sized teddy bear and a medium flower/vase for $129. I did not submit the order, and I tried to toggle the delivery methods, but it was of no use. This site is a hustle for sure.

Charges not Included. I placed an order to buy two dozen roses for $74.95. After I confirmed the order, the total amount charged was $105.92. They added three delivery charges not approved. Real scummy.

This organization advertises $29.99 for Valentine's Day flowers and chocolates, but after all the additional fees, it's actually $55.00. There are plenty of other respectable companies that will honor their advertising.

I ordered the Lemon Groove Deluxe flowers from here and what was received looked nothing like the picture. Not only that, it was delivered a day late. I complained with no response. Again I complained and was told the florist was busy this time of year (2/3/17... What holiday) and that it did indeed look just like the picture. I complained again citing they must both be blind if they think these look the same.. I will try to post the pic and you all decide. As of now I do not have a refund.

The flowers that are pictured have nothing to do with what you receive. The pink roses that were delivered today are of the quality they sell near the metro stop for $5 - they are sad looking with black edges on pretty much every leaf. The stems are too short to fit in the vase that is suggested with the arrangement. I would not shop with them ever again.

My family always sends my wife flowers. With children and grandchildren she gets about a dozen orders every holiday. They all come from several online and telephone companies. ProFlowers are consistently of the poorest value, the worst condition of all the flower shippers. It is bad form to complain to the giver, and complaining the PF Corp I have discovered is a waste of my time. It is not a mistake on their part, it is Company Policy to increase their Company profits and screw the public. As with a lot of the time, it seems to be working. They are still going strong. So this is my warning to my friends and neighbors. Do Not Do Business with ProFlowers. Their flowers will arrive in bad condition, half dead and a poor value product, shipped from Mexico to save even more cost, and increase/make more profit for them. Customers beware of ProFlowers!!!

A couple yrs ago, I ordered flowers for my mother. I thought the arrangement was going to make her very happy. The first disappointment was that the flowers came in a box with a vase. Not delivered as the picture you see on tv. Very disappointing. Then, the flowers were already wilted and within 2-3 days, they were completely dead. However, I called the company and they were very helpful in giving me a refund. They offered to resend the flowers but the moment was gone. Would not order flowers like that again.

Do NOT start ordering flowers promoted through deceptive ProFlowers Valentine Day TV ad (promo code: FOXY) unless you are prepared to pay 300% + upon checkout!!! That is the reason they start with a "teaser" i.e really attractive offer but do not let you see the summary until the very last moment and before you are about to pay that you realize that confusing double dip delivery charge and other "service" surcharges your order has tripled in price!!!

I made the HUGE mistake of ordering from this company (I didn't see this website - UGH!) AND I ordered two of the SAME arrangements being delivered in two different states. I upgraded to the largest arrangement (premium) which was close to a $60 arrangement. I had to pay a $14.99 fee for delivery on a weekend... And also another $5.99 fee for one that was delivered the same day and also on a weekend ($20 extra to deliver - eeek there goes that savings they brag about). The first arrangement arrived in my state to a friend and looked like 40% of the flowers weren't even there - no spray roses, no filler flowers. I called ProFlowers and they offered to pick it up and give me a $10 refund. That would be silly - as the recipient wasn't complaining and I didn't want to inconvenience her as she was sick (hence the flowers).

After accepting their variating level of service for over ten years, I'm tired of the quirks of their on-line cattle-shoot complicators or just re-stumbling into infuriating process-blocking events (can't satisfy their vague card message requirements??? Well, stop right there, partner!) for their on-line ordering protocol... I'm so done with them. No more. I love sending flowers, but not this company's systems anymore.

I am writing this review to warn others to stay away from this company! I placed an order the other day, while shopping on their website a banner flashed on the screen stating I would receive 20% off today's order, said the discount would appear at checkout. I placed the order and the discount was not applied so I immediately called their 800 customer service number. I explained what had happened and was told it would take 7 days for the discount to be applied, I explained I had just placed the order 2 minutes ago, went round and round with the customer service rep and I finally said I'll just cancel the order, now I'm told it will take 7 days to get my money back! She then tells me my credit card was not yet charged but still is claiming it will take 7 days to see the credit on my account. I asked to speak to her supervisor because she clearly has no idea what she's talking about.

I wish I would have read the reviews before I ordered from www.proflowers.com. The flowers came on time. However, it was a sorry looking bouquet and the card I had instructed to go with it wasn't there. My friend who received it was confused as to who sent it. I was so embarrassed by all of this. I had them resend. No different. Still crap!!! I will NEVER EVER USE THEM again!!!

Ordered what was supposed to be a beautiful arrangement for mother's retirement. An embarrassing arrangement was delivered, and currently five phone calls later, all I get is a 20% discount and nothing to resolve the issue except a regurgitated "We will call you when we hear from our florist". I was even hung up on. This is a Google Trusted Company? Yikes. Don't order from here. Go to the store and get your own for $30.

I ordered a bouquet for my daughter as her dad passed away. When she received them they looked like someone picked them out of a yard (it is winter here and I could have gone to local grocery and would have been better). I was so embarrassed I cried - what did she think! I will NEVER order from them again and hope everyone reads the reviews as I did not or I would not have ordered from them. Paying the amount we do as consumers and a handling fee etc for limp/dying flowers and I even ordered DELUXE size - these people should be ashamed of themselves as people who order flowers are using giving to loved one would they bring their daughters, mothers, wives the flowers they deliver for us? BET. NOT. Cannot get a hold of anyone who speaks English - outsourced?

I have never had a problem with ProFlowers or with credit card charges or delivery. But when they advertise to send a dozen roses and chocolates for $19.95, one has to question when you order 2 weeks prior with their special and find out when you go to buy them, the total charge turns out to be $43.00. Cost more for delivery care and handling plus taxes than the damn flowers. That is when one has to call BS and throw the card out. Make it one damn price and stop the false ads so you can get your profit money back. Hell I just ordered a large item from Canada that will weigh 80 pounds and it will not cost me anything extra to mail. ProFlowers and all their other products need to lower this outrageous delivery charge and other crap charges for profit.

I received a message this morning from Proflowers to call about an order I placed almost two weeks ago. The message was vague and didn't give my order number. After considerable time was spent on the phone tracking down the order, I was told that the flowers were never delivered... to the funeral home!! They said they left a message however I never received an email or a phone message. They did not contact me! They sure took the money out of my account right away, and now I'm told I have to wait 3-5 more days for a refund. To make matters worse, these flowers were for a funeral service I could not attend. Really poor excuse, and poor business practice. Never will use them again... always support your local florist. Not this ridiculous company.

Never order here! Are the worst! Your flowers never will be on time and as an apology they will offer you a free "re shipping" for another day when the special day is over! They messed up my surprise.

I thought I was purchasing a full floral arrangement. The picture of the arrangement they provide online is beautiful and full - not what they send. What they delivered was about 50% of that. See the photos. Bait and switch. Stay away.

I recently placed an order of birthday flowers for my mother's 86th birthday. The order was placed several days ahead of her actual birthday, so there was plenty of time for delivery. In fact, when placing the order, ProFlowers confirmed that indeed the gift would be delivered on her birthday. There was no mention of possible delay. Then I received an email the day BEFORE her birthday saying the flowers had been picked up and were on their way to be delivered. I thought, WOW, they'll probably get there on her birthday in the morning, which really made me happy as I wanted her to enjoy the bouquet all day. Again, she's 86! I don't know how many more of these special days she'll have.

I wish I would have read the reviews before ordering from ProFlowers. Such an embarrassing arrangement. I wanted to order flowers for someone as a thank you gift. The flowers were delivered and my friend sent me a photo of the sorriest looking arrangement you have ever seen. I called customer service, sent a photo, and was told that it did not look like the arrangement I ordered. They said they would either send another arrangement or reimburse me for half. They would need to call me back. When they called back, they said "technically" the right number of flowers were in the arrangement so they wouldn't be able to do anything about it. They would compensate me $6 and email me a coupon for a future purchase. I told them I would not be needing the coupon as I would never be ordering from them again.

My husband ordered flowers for me in November. He used a local florist, who then called Proflowers. The amount charged to us was $117.47. In reviewing my credit card statement in December, Proflowers charged our account $117.47, THREE times. Also, they charged us $72.47 for an unknown reason. BEWARE of their fraudulent practices of triples charging credit cards.

When I ordered flowers to be delivered to my cousin's funeral, I chose standard delivery. Well standard delivery stated it would be delivered on Tuesday which was the next day. I chose that since with standard delivery with most floral companies that does mean next day or within 48 hours. It never showed me an actual date of delivery when placing the order. No, it showed up a week later after the funeral. I'm so frustrated and annoyed beyond belief. I will never use ProFlowers for a floral arrangement and delivery ever again. I should have ordered from a local florist in the funeral homes town.

I have ordered flowers for out of town relatives from this company for many years. However, the last 3 orders have not lived up to expectations for the price charged. My Mother's Day order of 2 dozen flowers arrived in very poor condition. I contacted the company and they offered a partial refund. My most recent holiday order of roses arrived in a different vase than what I ordered, and had a red plaid ribbon that read, "Merry". I think that for the final price charged (the roses were a good price, but then the extra charges of delivery, taxes and other fees which really add up) was a bit much for the product. I will not be ordering again from this company.

Before I retired, I worked in customer service for about 40 years. I need to say ProFlowers has the worst customer service I have ever encountered. I received a bouquet of flowers from my son in Michigan today. The envelope that says "Someone is thinking of you" was empty. I have more than one son who uses ProFlowers and I thought that was something that customer service should know so I called and spoke to Shawn. He kept saying he could read me the message and I said that was not the point. He kept talking about your privacy policy. I did not know who to thank for the gift. He could not understand why it was important to know who sent the flowers to me.

I sent Proflowers feedback and they immediately responded by refunding all delivery fees associated with my delivery. This response was unexpected and very appreciated, and will now include this merchant in future flower selections and delivery considerations.

All floral delivery services offer a wide variety of flowers and arrangements, but whenever I've ordered from ProFlowers the flowers themselves have invariably lasted @ 2 weeks. Now, I'm not an expert, so whether it's because the flowers are cut to order, or they give them a little blast of food when they pack them, it is good to see flowers that look out of the box fresh for so much longer than those I got from anywhere else. Nothing I've gotten from local retailers has lasted this long. It's easy - go to website, look up arrangements by purpose, scroll through and pick what you want. Plenty of discount codes available too. It all helps.

I ordered flowers on Monday to be delivered next day. They charged me $15 for delivery. The order never arrived and I had to call customer service 4 times, spent up to 20 minutes on hold. Their customer service is terrible. The representatives are hard to understand. Finally I had to dispute the charges with my credit card company and I am still waiting for the resolution. I do not recommend Proflowers at all.

I previously used 1-800-Flowers. Several years ago I tried Proflowers.com and was very satisfied with their services. I've been using them since. Today is my 31st anniversary. Last Wednesday I ordered flowers for my wife. The delivery date was for yesterday Saturday 11/26/16. In addition to $15 delivery charge I was charged an additional $10 for Saturday delivery. The flowers never arrived. I gave it until 7pm and then called... they told me "there was a delay" and that they would be delivered on Tuesday 11/29. Totally unacceptable. I requested a refund. Unfortunately I was speaking with a girl who could barely speak English and had a rapid static type speech that was unintelligible. I asked for a confirmation email for the cancellation and refund. I didn't receive that, nor did my bank account reflect a refund.

I have been ordering from ProFlowers for years now, and never had any issues and always had beautiful arrangements sent. This year I ordered flowers for my mother's birthday 3 weeks in advance. I received an email asking I update the credit card I was using. When I called and spoke with customer service they informed me the arrangement I ordered was no longer available. I changed the order that day and they assured me it would be delivered without issue. The day of her birthday I woke to another email from ProFlowers stating that the flowers I ordered were no longer available.

What a joke. Ordered flower for next day standard shipping online. Was charged for rush deliver which was an over charger. Called the company. They agreed to fix it. Flower didn't even show up the day they were suppose to. Called to get a refund for what I didn't receive. Let's see how that plays out. I wouldn't recommend.

Ordered floral arrangement for daughter who was in hospital. Received email saying they were delivered when in actuality they were not. Was told replacement could not be sent for ten days. The order was going to San Francisco. TEN DAYS!!! Extremely poor customer service. ProFlowers did NOT care about my order or my feelings. Never order from them again!

I have been using ProFlowers for years. I recently ordered a Thanksgiving centerpiece and a flower bouquet at the same time. Both items were going to my home to be delivered on the same day. When I got to checkout I found that there were two separate and distinct delivery charges, one for each item. That made no sense to me whatsoever. One order, one delivery charge, never had I seen where you are charged per item as a separate delivery charge. I contacted ProFlowers and was told that dipped berries, fruit baskets and other gourmet gifts come from different locations, are not packed together thus necessitating separate delivery charges. I informed them that I was not ordering, dipped berries, fruit baskets or other gourmet gifts but flowers.

I placed an order for same day delivery, and paid the extra fee. I received an immediate confirmation email confirming my delivery date. Almost a full 24 hours later I called to follow up. I was told that they could not find a florist that was open on Sunday. I was very upset since at this point they had taken my money. The rep I had spoke to put me on hold for ten minutes and then came back and told me that he was able to find a florist after all and promised that they would be delivered. When I called back a couple hours later I was told by another Rep that there was a mistake and that my sister would not be receiving her birthday bouquet. This Rep apologized profusely, and even called my sister to accept blame on behalf of the company. She told me that she would make it right and refund the extra delivery charge for the weekend, and throw in some strawberries.

I followed the link provided from advertisements offering free shipping and 20% off. After attempting three separate times and upon checking out having the discounts fail to apply to my order; I finally ordered anyway but called customer service to complain. The person I spoke to had an accent and was difficult to understand. OK, we muddled through and she gave me a 20% discount that will hopefully show up on my credit card. Frankly, this is just too much of an inconvenience and I will look for another company to service me.

I sent flowers to a friend of mine who was in the hospital with kidney failure. She sent me a photo of what she received and I was very disappointed. I spent almost $100 on these and they looked so cheap, maybe $20 worth of flowers. I sent them an email complaining about them and never once heard back. I will never order from them again.

Word to the wise... Don't ever use Pro-Flowers, if you want a floral arrangement to arrive to your mother on her first anniversary, without your father. I should have known better, should have ordered local. I just liked the arrangement I saw. If you do use them, prepare to have your order not even ship on the date it was promised to be delivered, have the money pulled out of your account before it even shipped, get to speak to Kimberly in Customer Service in South America, who repeatedly assured me she knew exactly how I felt, when she had no idea how badly I feel and there was no manager on shift to speak to and there wouldn't be, and then get to speak to Matthew in Corporate, who was lovely in terms of a difficult situation.

When I called to get refund they kept giving excuses, like they have to talk to florist, to the florist only speaks Spanish, and many more. Now they say the florist isn't picking up phone, and it's after 10 am on a Tuesday. Now I have to get with my bank and contest the order of the flowers that were never delivered. I do not recommend this company!

So I went on ProFlowers.com to buy a flower arrangement for someone's birthday and have had nothing but a bad experience. I did wait for the last minute to order BUT according to the ProFlowers delivery calendar, they supposedly had same day delivery for an additional cost. I found the arrangement that fit the occasion and proceeded with the checkout also adding a greeting card for an additional 4.99. I placed the order 10/22/2016 at 11:30 am Eastern time understanding to my knowledge that with paying an additional 14.99 for express shipping, the recipient would receive it later that day. Seemed reasonable for such short notice so I follow through with the checkout and come to find out that not only did they charge 14.99 for standard service Shipping, they also charged 4.99 for "weekend" service and another 4.99 for "Saturday" same day service, a total of 25.00.

Horrible Bait and Switch! Announce one price and same or next day delivery, show you a page with your totals, and the final confirmation page ups the price by at least $10.00. I am sorry that I read the reviews so late - all say the company is bad and that the flowers are rotten - thus far - the dishonest marketing stinks like a bunch of stale dead flowers. DO NOT USE THIS COMPANY!! I shutter to think what my sister's birthday flowers will look like when delivered tomorrow.

I received a delivery yesterday on my birthday from ProFlowers. The Rose buds had brown edges and many Rose buds were wilted and droopy. I found out that my daughter had spent $100 on them. We are both very dissatisfied with ProFlowers and will never order from them again.

I ordered flowers for my mom's birthday 10 days in advance. They were supposed to be delivered today and they never came. They sent an email saying they will refund the delivery fee. But, I wanted my mom to get the flowers.

I orders a funeral spray to be delivered for our mother. When we arrived, the spray had not been delivered! We were so disappointed! I called the 1800 number and spent 20 mins of my mother's funeral trying to figure out what happened. I was told that the florist would delivery it in 40 minutes!! Approximately 45 minutes later, during the funeral service, the spray was delivered and it was horrible. We ordered the deluxe arrangement, and what was delivered was so cheesy, full of baby breath, which were not even shown in the picture on their website. The quality of roses was poor. We were so disappointed in our last time to give our mom roses. Originally, I was told they would reimburse us 30% of our money, but after speaking with a supervisor, we're reimbursed all of our money. Bottom line, if you have time for major screw ups, try this florist... If not, don't take the chance.

I purchased an expensive bouquet for my Mom's birthday. They arrived on the date I requested, but she said quite a few of the flowers arrived dead. She took a picture of the arrangement and they were nothing like the picture I purchased. Probably half the size and not even close to the Fall Sunset arrangement I requested. I was very disappointed! I called ProFlowers and all they could tell me was to count the stems because there should be an exact number. Ok well, what about the death flowers, what about the size I paid for, and the total different arrangement I asked for??? Nothing was done. I will never again use ProFlowers.

The default order on the mobile site was 'deluxe', and I selected 'small'. When I got to checkout, both the deluxe and the small were in my cart, with no way to delete the unwanted deluxe. I closed out that order, without ever seeing any sort of 'confirm here' page. Opened a new order confirming just the 'small', and proceeded thru PayPal. Discovered the next day that three orders were shipped, each with a 'handling' fee of $15, even though to same address. Three levels of customer service later, with the obvious error in front of her, 'Dilencia' held the line at pennies on the dollar off only the 'unwanted' two orders, nothing off the 'handling' fee. $50 off a total of $180, representing $120 worth of shipments I never intended. "We see what you were trying to do," she said, "but that is the best we can do."

I ordered flowers for my sister's bday from ProFlowers. I ordered what was supposed to be 100 Peruvian lilies. The flowers arrived on time but they were half dead and not what they were supposed to be. The flowers my sister got were almost dead, ugly, one color and looked like I picked them myself of out someone's garden. Very disappointed and will not use this company again.

I have heard countless commercials for ProFlowers and was under a completely false assumption of how they operate. I think they like it that way... Do yourself a favor and NEVER order from this company. Do you want to send someone flowers or do you want to send them dirty, wilted, damaged flowers in a tacky cardboard box loaded with ProFlowers labeling on everything from the card to the exterior of the package? It doesn't come off good to anyone you care about. The only reason I can see ordering from ProFlowers is if you send them to yourself so you know how bad they are prior to NOT giving them to someone else. Local florists, grocery stores, Sam's Club/Costco or farmers markets are better. There is one thing you're guaranteed to have with your order from ProFlowers. REGRET.

We ordered a Sympathy Basket of Flowers from ProFlowers.com on October 8, 2016. Our credit card was charged. We wanted delivery to the funeral home by 8 am on October 11, 2016. We received a call and an email the night before the funeral (too late to order from anywhere else) telling us they couldn't find anyone in the area of the funeral home that could deliver that early. They told us they credited back our card, but it would probably take 5-7 business days for our bank to credit it back to our account. This is the first time I have had this experience with ProFlowers.com. I was disappointed and angry. This review will also go public on Facebook. This is such bad business practice.

Ordered three arrangements for Nephew's funeral; a casket spray to be delivered to the mortuary for the viewing on Thursday and two floral baskets to the church for the funeral on Friday. The florist delivered everything to the mortuary on Thursday, even though I had specifically explained that the mortuary would only take a specific number of arrangements and anything over that amount, we would be charged. I called and they had the nerve to offer to pick up the flowers while the family was at the viewing; are you serious? When I checked my credit card, they charged my card a higher amount than on my invoice that I received.

These guys are absolutely a MESS!!! They have screwed up the last 2 orders I have made with them. The last being a bouquet of flowers sent to my 88 year old mother that never arrived! I contacted them and they told me they had no one who could deliver them. They did not contact me nor my mother to inform either of us that the flowers could not be delivered. They just DID NOT DELIVER THEM! The people I spoke to (service in India, me thinks based on the accents) were more than understanding and courteous despite my level of lividity. I give them credit. The order prior to this was shipped in April to same Mother and they were a wilted bunch of dead and dying flowers. Just what a son wants to send to her mother who was raised by one of the finest Florist owners in America. They charge ridiculous prices and deliver rotting garbage IF THEY DELIVER AT ALL!

I made a large order of flowers for an out of state funeral that was on behalf of several family members. The order was made more than 24 hours before the service. ProFlowers did not notify me until AFTER the funeral service that they were unable to deliver the flowers, stating I did not authorize substitutions?! First of all there was not an option regarding flower substitutions anywhere on the order form (which I would have been fine with). Second, why didn't they reach out BEFORE the funeral service to tell me there was a problem? Calling customer service was a joke, I could not even understand the representative, and they were completely unapologetic and unprofessional. In the end there were NO flowers from our family at the service, and so far no apology or refund. This company is a scam! Stay far, far away from ProFlowers.

After ordering flowers for my mother's birthday 10 days in advance, a confirmation email was never sent that the flowers were on their way. When a delivery confirmation was never received that they made it to their destination, I received a phone call on my mother's birthday telling me that I forgot about her. I had to call Proflowers to find out that there was a problem with the box during delivery, but no one made an effort to notify me. I have had problems with flowers not being delivered to my mother in the past, and this is the last straw.

Ordered flowers for next day delivery. The flowers were never delivered to the recipient. When I called Customer Service, I was told that it must have been given to the wrong person(?) and offered to re-deliver it in 5 days(??). Appalling and completely unacceptable. Never using them again, EVER!

My sister had surgery and I wanted to send her flowers ASAP. I chose ProFlowers because they advertise overnight delivery and it was important that they arrive overnight. Paid extra $10 for overnight ($5) and weekend ($5) delivery on top of a $15 delivery charge (so $25 of delivery charges). Flowers did not arrive on Saturday. I called and was told that they couldn't reach the florist so they could not tell me the status or assure me that the flowers would arrive. He was most likely in another country. Saturday -- no flowers. Sunday -- no flowers. No call to inform me of a problem. Nothing. Monday I requested a refund. No explanation provided. No apology for the very poor service. NOTHING. This company is very poor. I highly discourage you from using them.

I ordered flowers for my friend to be delivered on her birthday, Friday, Sept. 16. I received confirmation of the order and the $51.97 was debited from my bank account. The flowers were not delivered on Friday. I called Monday, Sept. 19 and spoke with a customer service rep who apologized, said that the flowers would be delivered today, Sept. 20, with an upgrade, 20% discount, and an apology note. NONE OF THIS HAPPENED. This company has the absolute worst customer service AND, more importantly, it does not fulfill its business obligations. Today, after calling the company out on Twitter, a woman named "Sandy" apologized and told me to send an email. Based on past behavior, I have absolutely no faith that an email will accomplish anything. You can't keep saying "sorry" -- that's what they said Friday, then Monday, and now today. It's totally ridiculous. Businesses can't run on sorries.

It was really disappointing experience. It took me two hours to talk to Candece, and meanwhile they hung up on me, then I have to go all over again. She only gave me 50 % off after spending $300, and the flower I purchase was nothing like the picture on your website. It was for my best friend's daughter's wedding ceremony, and I felt terribly embarrassed and deceived by your company after spending $350. I'll not coming back to your service ever again.

I recently ordered flowers through ProFlowers and paid a premium to have them delivered same-day in time for a funeral. Over a day later, I received an email stating... "We regret to inform you that the item you selected is no longer available in the delivery area for the delivery date. We sincerely apologize for any inconvenience this may cause. Please contact us so that we may assist you in selecting another product. We look forward to hearing from you."

ORDERED A DOZEN LONG STEM ROSES FOR SISTER'S BIRTHDAY TO BE DELIVERED TO HER PLACE OF BUSINESS JUST LIKE MY FATHER DID every year before passing last year. Received email the flowers were delivered to sister. Call Sister flowers never were delivered. Tried to call ProFlowers. Cannot speak to a supervisor. Could not speak to anybody who knew what was going on. I could not get order confirmation. Lies, lies, lies. Horrible, horrible, horrible company. The woman on the other line how would she feel if this happened to her. She laughed at me water company horrible customer service skills turn around and ordered from a local Boca florist. Had to pay again waiting for the results of that this afternoon. Will give them a positive review if it comes through. With ProFlowers I even paid to have express delivery hand-delivered. What a joke.

A BIG ZERO for ProFlowers! I ordered same day delivery at 10:30am for my niece after she was announced homecoming princess so they would be there the same day. Not only did they not deliver them, they called the NEXT day at 11:50am to say they weren't delivered but would be that day, then AGAIN at 4:28pm to say they couldn't deliver now until the NEXT DAY!!! Awful, awful customer service. I will NEVER order from them again - back to 1800Flowers! Huge disappointment! After demanding a refund they informed me I still have to pay the same day delivery charge!!! FOR WHAT??? Unbelievable!

I think everyone else has said it. I didn't need same-day delivery. I didn't need first-thing-in-the-morning delivery. I didn't need the vase. I just wanted the flowers to arrive. And the $27.99 bouquet came to (drumroll) $53.96. Now, let's assume that taxes kicked it a little over $30. What's the other $20-plus for? Again, no vase, not even a cheap one. No rush. Just - as others have pointed out - once all of the information is in, the card is written and edited, the credit card is entered, it's a bore having to start all over somewhere else. If you are reading this beforehand - start somewhere else. I think, in the era of the Internet, we can find local florists and call them and leave out the greedy, sweaty, grossly dressed and putrescent middleman that IS ProFlowers.

It is so sleazy to add on the delivery fees and additional fees at the very end after I've already entered all the addresses, credit card info, etc. Tell me all fees UPFRONT. I will never do business with sleazy companies that hide fees until the end.

Ordered flowers and the fruit and cheese and signed up for 3 months of deliveries for my mother's 90th birthday. This has now been cancelled twice - with promises to ship the next day, now 4 days extension on shipping though "shipping costs will be refunded". REALLY??? This was to have received FREE delivery (as promised on their site) so NO refund and now past her birthday (after giving her the dates to be home and ready to see a surprise). DO NOT BUY from this COMPANY! This is really terrible.

Ordered flowers for delivery on Aug 25, 2016. Flowers not sent, email from We-Care flowers (ProFlowers) stating they were sorry and will get the flowers delivered the next day. Aug 26, flowers still NOT sent. Again, they are sorry and will try the next day. Aug 27, flowers STILL not sent. I called them, they want to try again for Aug 29th. Are you kidding me? Birthday for Grandmother has already passed and ProFlowers doesn't even seem to be trying to get this sent. Fool me once, twice, three times and they want a fourth shot? Use FTD.com or ANYONE else, unless you don't care if it ever arrives.

I ordered flowers from this company before and was pretty satisfied. Two days before a birthday I ordered a flower arrangement to be delivered on the date requested. I called ProFlowers on that day and asks if they were delivered. They said the address I gave them was wrong!!! They had been there several times before. I called 3 more times and said they'd come that evening. Never arrived!!! Called and cancelled order and am expecting a refund. Would NEVER use them again. Very disappointed.

I ordered flowers with same day delivery and 9 hours later, had not received the flowers. I called customer service to be informed they were not able to locate a local florist and cancelled the order without ever contacting me.

I setup a delivery for flowers to be sent to my friend's family because of a death in the family. Well they came a day late and someone stole the flowers during the shipment and they only received the vase. How embarrassing!? They sent a replacement and again they were not delivered on time!! Horrible!!! I always did business with them and will never again! I hope no one steals the replacements too! We shall see! They even taped it up c'mon!

I placed an order over the weekend and the first available delivery day was Tuesday, which was fine. Tuesday, I received an email stating the flowers could not be delivered because of severe weather. I wondered about this as our weather is beautiful, just hot. The flowers were delivered this morning, one day late, and my friend sent me pictures. They were beautiful, much like the picture. I was truly satisfied. This afternoon I receive another email stating they were crediting all of my shipping charges because the delivery was delayed. I thought this gesture showed great customer service of the Company ProFlowers. I will use them again for sure.

I ordered what I thought was a beautiful arrangement for my mother-in-law for her a birthday gift and when it was received it was the most disgraceful flowers I have ever seen. It looked like I had sent and picked them up from a random garden in a heat wave if you can imagine that. Then they want to so call honor me a coupon for more than what I paid and charge me the difference on my credit. What people do for money. I will never order from them again. See what I ordered and what I got (images below). A disgrace. For what I paid I could have done better buying at the corner grocery store and spent way less. I wanted to give my mother-in-law a beautiful experience of receiving them. Beautiful flowers I thought I ordered. Never again.

I ordered the deluxe version of beautiful flowers including a beautifully wrapped vase. Got a pathetic arrangement. Not one flower as pictured and a standard junk vase. So disappointed.

I ordered 2 arrangements for my Uncle's funeral service. One was delivered, the other one I could not get any written confirmation that it was delivered nor could anyone at service tell me if they saw it. I called c.s. and was informed they thought it was delivered and would send me email confirmation. Email I received said "Thank you for taking the time to let us know about the pleasant experience you had with one of our customer service representatives...." So I email contacted c.s. again and asked what was going on and can they give me written confirmation that order was delivered as requested. Automated email response to that, they would get back to me in 24 hours; never heard a thing. This happened twice and no confirmation has been received. It has been 3 plus weeks and I have heard nothing. In the meantime, I have registered a dispute on goods & services with my credit card company.

I'm a flower girl, I absolutely love flowers and plants. I randomly send flowers to friends and family just for the heck of it. I wanted to give ProFlowers a try. The pics on their website are beautiful. False advertisement. I sent my parents a bouquet of 100 blooms and when the "box", yes BOX not bouquet arrived my parents weren't at home. The lovely delivery guy left the "BOX" of flowers on their porch in 98-degree weather. The "box" was outside for over 2 hours. Inside the box was a nightmare. The flowers were like trash, a soggy mess. The stems were about 8 inches too long for the $.50 vase that was provided.

I cancelled my order several hours after ordering due to not having my date of delivery available ten days or more later. I thought I was done... until my credit card was charged!!! I filed a complaint with my credit card company and also with ProFlowers who wrote me back stating it takes 28 DAYS TO RECEIVE MY REFUND!!! Holy cow! Horrendous customer service... will never use them again... never!

I have been using ProFlowers for a number of years. Have recommended them to numerous friends, but today will be the last time I will use them. I placed an order online, was told that the address didn't exist. I called customer service and was told that UPS, USPS, FedEx don't recognise it. I was upset as the family have been living there for 4 years. I called back after I received an email saying that my order had been processed (without my approval to use my card... little disconcerting) and was told that the order had been approved. I asked to speak to a supervisor, and I swear I was talking to the same original customer service person. Yes, it was a Sunday... Sorry ProFlowers you have lost a customer.

I had a Groupon for a discount on flowers. Well I should have known it wasn't going to be a good experience despite the lovely pictures ProFlowers posts. The tulips were delivered DROOPING and really ugly. It was embarrassing for my mother in law to take a picture of that and pretend she was happy for our sake. Do not trust these guys for any important event because they will mess it up.

In a world where so many of us order online I believe companies need to be impeccable in what they are offering. Meaning what you see online and what you receive should be pretty close. Would you agree? I order a flower arrangement for my mother-in-law's birthday. I ordered it in advance so that it would be delivered on her birthday, which fell on a Saturday. I paid extra to have it delivered on that Saturday. I ordered the arrangement called "Laughing Lavender" as seen in the first picture below. What was delivered was the hideous arrangement that is mostly green with a few white flowers.

I wanted to send someone a white flower arrangement for bereavement. I ended up choosing the Eternal Friendship Bouquet Deluxe. The description says its "an exquisite way to deliver your expressions of sympathy" which is exactly what I was looking for. I ordered a 2 day delivery and the recipient got it on time. The flowers look great and delivery was on time. My only problem was the expensive cost.

Spent a good amount of money on a lovely bouquet for my sister's birthday. The flower was beautiful as it was advertised on the website. When my sister received her flowers and sent me a picture of what she got, I was beyond ANGRY! The flowers she received was nothing close to what I thought I ordered. I was so embarrassed that those flowers were sent to her. Majority of the flowers were limpy and dead. The arrangement was not what I ordered. I email the company twice with pictures of the flowers I ordered and the one received but no one care to reach out. Their customer service is horrible as evident that there's so much negative reviews. I WILL NOT BE A RETURNING CUSTOMER AND WILL LET OTHERS KNOW NOT TO USE THEIR SERVICE...

Order cancelled by them day of delivery. On July 12th I order a bouquet of sunflowers to be delivered on July 18th. At just after 2pm on the 18th, again the day of the delivery, they informed me they would be able to fulfill the order. Never doing business with them again. Just going to call local florists and with them directly and it will be cheaper because ProFlowers won't have to take their cut.

I ordered this for my mother's birthday since she lives 8 hours away and I hardly ever have a chance to visit. They looked stunning on the online pictures and they came with free chocolates so I figured I'd give them a try. I should have looked online and read the reviews but it didn't cross my mind. Big mistake, from now on I will do my research or purchase items at local stores where I can view it in person especially for special occasions. These flowers are something you send to an ex lover showing your dying love for them just how these flowers are dying as soon as they arrive.

I ordered "TWO DOZEN RED ROSES WITH RUBY VASE, CHOCOLATES & BEAR" for my wife's birthday. She received the arrangement by FedEx. The box was damaged, there were only 12 ugly roses, instead of 24, the chocolates were melted. I thought it was going to be a nice arrangement as showed on their website, but my wife got a sorry arrangement. The roses were dead by the 3rd day. I called them and they were like "OH well we will refund you your money." Receiving the money back was the least they could have done, since we didn't get what we ordered.

Arrangement was smaller than stated. Not much effort put in to it. We were out of town when we needed to order flowers and were unable to order from our local floral store. The first and last time we use ProFlowers nor would we recommend them.

I wrote to them for a refund. I got no response. I delivered to my wife's job. It came on a fedex box which is fine but nothing was sprouting. My wife was so embarrassed she hid them under the desk and brought them home. I paid 70 for 49 flowers due to taxes and delivery fee. I won't speak much but the pictures will explain.

The delivery of my mom's birthday flowers was scheduled for Friday, however they did not arrive until Monday, at which time they were wilted and pathetic looking. How embarrassing to have your mom receive such a horribly looking gift on her special day?! I had a problem a couple years ago with the delivery driver leaving an order of flowers on the porch in the dead of winter (in Minnesota!) - needless to say they were ruined as well. Thought I'd give them another chance to see if it was a one off occurrence - boy how I wished I'd have read reviews before placing this final order!!! I will NOT be using them again, ever, and I will NOT recommend them to anyone.

Got email buy one get one flowers. I fell for the come on and ordered 2 arrangement. The shipping charges more than made up for buy one get one. Both arrangements coming to same address. Of course, their fine print covered them. Called customers service and got the same pat response. 4 times!!! Never ever order from them again. What a rip off!!!

I ordered my Mother flowers for her birthday. I paid for the Sat delivery and when I called my mom again at 8:30 pm and she had not received them, I called to complain only to be told they will arrive at 11:59 pm Sat night. I am not sure why they would be deliver that late and when asked, they said they do not have contact with UPS and it is out of their hands.

I recently ordered what was pictured as a beautiful pink Azalea bush in a white ceramic/glass planter/vase for the funeral. It was the mother of a close friend I've had since childhood and I loved the idea of her taking this bush out of the planter, putting it in the yard, and thinking of her mother every time she looked at it. When I went to the funeral it was nowhere in sight so I started taking notice trying to find it. At this point I was worried that my plant hadn't been shipped at all. When I finally found what was sent with my card I couldn't believe my eyes. It was a small basket, barely larger than the small box of tissues sitting next to it, with some mixed plants in it, nothing she would be removing and planting in her yard that would have her thinking of her mom for years to come and certainly nothing I would have picked if it had been offered in the first place.

They call to ask to delay the delivery. They say they need to find a local florist (does that tell you something). Their accent is not understandable, but the tone is really snide. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is. This is the first time out of ten orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure.

I will NEVER order from ProFlowers again. First and last time. My mom is a breast cancer survivor and loves calla lilies, so for Mother's Day I ordered an item advertised as "Pink Calla Lily for Mom" or something like that. It was specifically described and pictured as a PINK calla lily, and I paid extra for a basket with a PINK bow, also as pictured. She received a YELLOW calla lily in the pink bow basket, which completely defeated my purpose for sending her a symbolic pink flowering plant. She also said FedEx laid the package on its side when they knocked on her door briefly and left without waiting for an answer. The plant was permanently drooped over to one side as if it had been on its side for quite some time. FedEx is not at fault. They are not a floral delivery service.

A close friend had heart surgery and was stuck in a hospital room. I found a arrangement of flowers I thought would cheer her up. When she sent me a picture I was very upset. I ordered a premium bouquet 59.00 and what was delivered was something you could pick up at the grocery store. I have emailed, tried calling and no response or attention was given to my claim. What ever you do NEVER use this company.

ProFlowers is the most awful company I've ever had the misfortune to order from. I used to order from them all the time with great experiences until recently when I ordered a mother's day bouquet and the flowers arrived wilted and some were broken off. I tried to contact them multiple times to request a refund and NEVER got a response. Thankfully I had Google Support who tried to contact them on my behalf to get a refund. Google Support was able to get in contact with ProFlowers and they promised to refund my account. However, I didn't a refund. I've checked my accounts multiple times and have not seen a refund. I am truly disappointed with ProFlowers. I thought they were an upstanding company who stood by their refund policy but obviously they do not. I would discourage others from using ProFlowers.

The last 2 times in a row that I've ordered from ProFlowers I've been disappointed! Once it was for an anniversary gift and paid extra to have it delivered on that special day, but it came a day early. They refunded the extra amount I paid and didn't seem very sorry or concerned. Then, I ordered flowers for my Mom's birthday that were specifically picked out because they said "BEYOND BLUE BOUQUET" which had a pretty dark blue glass vase. I didn't choose this arrangement for the flowers, but for the dark blue vase because she collects dark blue glass.

I ordered a teddy bear and 2 dozen roses for my fiancée's college graduation, and they spelled "congratulations" wrong among other words on the card. My bear was also sent TWO DAYS after the expected day. I am extremely annoyed with this company and would NOT recommend them to my worst enemy.

Flowers as received were not what I ordered (all just buds). Some opened up, by the time the rest started to open the first ones were dying. Took pictures throughout process, sent to customer service, pretty much ignored. Tried to call: sat on hold for 20 minutes then the call was disconnected. Emailed customer service 3 time with no response. Finally called my credit card company and had them dispute the charge. Only then did I get a response. Been trying to work with customer service through email. They do respond but it's as if they don't really read the message. They might answer the first question (the first sentence) but then totally ignore everything after that. I get anything over one sentence exceeds their attention span. Overall they don't seem to actually care.

Long story very short, I was set into motion picking my flowers, spending time on setting up the sale for flowers intended for my sister on her birthday. The sale ended up being double what I was originally quoted based on all the fees and hidden costs. There are several hundred complaints on this site however, they don't reach the consumer until AFTER the ripoff. These type of complaints should automatically set off a tripwire with a department of the government that would protect consumers? Is this socialist? :P Anyhow, obviously, don't buy from these people.

I ordered some really pretty sunflowers to be delivered to a friend of mine today because it was her birthday and she has a very bright personality. First thing this morning she sent me a picture of some pink roses and white lilies in a coffee mug. Although the arrangement was pretty it was worth at the very least $20 less than what I'd purchased. Luckily my friend didn't just send me a thank you text. She had sent the pic. So I called the company and they did send out the correct arrangement immediately. When I got home and told my husband he said, "I'll bet they make a ton of money sending out less expensive arrangements." So I looked on here. From the looks of others reviews it sounds like that is the scam. Also after reading some of these I feel super lucky that at least the arrangements had live flowers in them.

If I could give 0 stars I would do so. My son sent me flowers for Mother's Day. When they finally opened they were awful – irises that looked like limp tissue paper. I called ProFlowers and received a replacement. This batch never opened. I told him to save his money next year and never deal with this rip off company again. Let's support neighborhood florists who care about quality.

I purchased flowers for a friend of mine and my mother for Mother's Day. First when the orders arrived I realized they were nothing like what I had ordered. Between the two I spent over $150 so needless to say I was upset about receiving the wrong flowers. I called to complain and they apologized and said they would send the correct flowers at no additional cost. So today 5/17 both orders arrived. The first, instead of 16 pink Tulips and 16 deep blue Irises she received 13 half dead and wilted tulips. Talk about a slap in the face!

I've recently ordered/purchased a floral arrangement from ProFlowers to be sent to my Stepmother who had recently undergone surgery for breast cancer. I had reviewed many different arrangements and finally found one that seemed full and beautiful, full of purple flowers, her favorite color. Not only did I upgrade to a deluxe version of this bouquet, I needed them to arrive in two days. Needless to say a poor excuse for a "deluxe purple" bouquet arrived to her house on Saturday. There was a sparse amount of flowers and none of which were purple. Images below will show why I would have such dissatisfaction with this company.