ProFlowers Reviews

I ordered flowers for someone who lost a family member. The order was supposed to be shipped next day which it was not. When they finally were delivered, the base that the flowers came in was completely shattered, and the flowers themselves were completely brown.

I used ProFlowers for a funeral arrangement because their website allowed for last-minute weekend deliveries. They charge extra, of course, but I was grateful they accepted my request when some of the other sites would not. After making arrangements, I kept waiting for the flowers to arrive and checking my texts and email to see if there were any problems. Finally, I received an email late that night saying they could not honor our agreement until the day after the funeral. It was too late to make other arrangements with another online florist. When I called to request that they cancel the order, they kept pressuring me to keep the order and have it delivered late. They finally agreed to cancel and refund the order. In the end, I found a wonderful local florist who was very responsive and took care of everything I needed with a personal touch. Save yourself the hassle. Go directly to a local florist.

What I ordered and what was sent wasn’t even close! The arrangement was much smaller and the colors were different. Very disappointing! When I contacted ProFlowers they said they would give me 50% refund. I disputed through my credit card company and got a full refund.

I would give 0 stars if I could! Worst customer service! Flowers arrived late and to top it off the flowers delivered looked nothing like I ordered and not worth the $100 I paid! The vase looks like an urn!! 100% dissatisfied

I received the worst service from Proflowers. I ordered a casket spray for my loved one with expedited delivery. I received an email after the guaranteed delivery time stating they would be unable to delivery to that address. Then was told they guaranteed delivery to my home address by 8pm. Once again I had to contact them to inquiry where my delivery was. I was told again they were unable to find a florist to deliver the item for me. Then they told me they could not guarantee it would get there on time for the service, but they could offer a basket be sent to a family members home. Now because of this it is too late order from anywhere else and my loved one is without a casket spray. I'm devastated 💔 Please never use their service if you really need an arrangement.

Zero stars. Was a day late and they refunded me 5 dollars. Then next day flowers got there dead. They were for my mother in law's 1 year death of my wife her daughter. They did a great job. Dead ** flowers!!!!

I purchased Flowers from them for my sister's birthday. I upgraded to the Premium bouquet. Order was over $100. Got a message that the flowers were being delivered from a grocery store, Harris Teeter. I thought Premium Flowers would come from a florist shop. Flowers arrived and they were nothing like what I purchased. Size was smaller, Colors were not the same and most of it was wilted. I emailed the company and they "Graciously " gave me $16.20 credit! EXCUSE ME!!! On a $100 screwed up order you are giving $16. I could have went to the grocery store and probably pay $30 or less for what was delivered. I will not trust this company again! Ripoff!

I ordered an arrangement for a funeral wake and had it delivered the day before. What was sent and what I selected were worlds apart and the flowers were wilting by the day of the wake. This company is a scam and a rip off. #PROFLOWERS

Do not trust this company! The delivery time, promised during sales transaction, was not kept. ProFlowers, which comes up as FTD with order confirmation, did not deliver on its promise to deliver birthday flowers between 9 am and 10 am and then 10 am and 11 am today. This was so important to me. I told them initially I wouldn't order from them since they couldn't guarantee a delivery time. Then the salesperson said they could! But they didn't! It's 4 pm now and my family member's flowers still haven't been delivered. Keep an eye on the fees too. They tried to charge me $4.99 for same day delivery when I ordered a day in advance. I thought I got them to take it off, then noticed an additional $4.99 in my delivery fee, which went from $19.99 to $24.99. I would not order from them, period. It's not worth the risk.

I was very disappointed with my experience with ProFlowers. The flowers that were delivered looked nothing like the arrangement I ordered online. Several blooms were wilted, the bouquet was barely full, and many of the rose petals were brown around the edges, making the arrangement look old and poorly cared for. Honestly, it was awful and not at all what I expected for the price paid. To make matters worse, the delivery was delayed, which was especially frustrating because the flowers were intended for a special occasion. After I contacted customer service, I was told that a replacement arrangement would be sent. Unfortunately, the replacement never arrived for the service.

I ordered the “exquisite” set of flowers. It showed up looking nowhere close to what I paid for. It was our wedding anniversary. They offered a 30% discount. Which is fine. But imagine showing your wife on your 1-year anniversary the saddest set of flowers when you paid for top of the line? It’s embarrassing. If you pay for something, you should get it for over $100. I could have went to grocery store and gotten a better set of flowers for $45. What a joke of a place Pro Flowers is.

I ordered two different flower delivery orders a couple weeks before Mother's Day for delivery in two different cities. One delivery in Richmond, VA, arrived on time and I received notification. The other delivery in Washington DC (Alexandria) was a mystery. I emailed ProFlowers not one, but four different times and received a canned answer one time: "We assure you that your order has been sent for delivery as you requested. The local florist is currently checking their delivery records, and we will contact you as soon as it is confirmed that the gift was received." I never heard anything so each time I followed up, ProFlowers' "Customer Service" reforwarded their original reply to me.

ProFlowers is a scam. I purchased a Groupon to use for this company, and of course, had to pay a bit more than the Groupon voucher value for the beautiful plant I was trying to send my aunt for her birthday. I received a notification that it had been delivered, so I called my aunt to see how she liked the plant. She didn't receive anything. I called the company 3 other times, and they said they would "redeliver" them. I'm not sure how you redeliver something that was never delivered... My aunt never received the plant that I paid close to $100 for, but eventually received a small bouquet of wildflowers that looked like something a 5-year-old had picked for their mother. This was not worth $100, and definitely not worth all the frustration. I didn't get reimbursed for the full amount I had paid towards the flowers either. I will NEVER use this company again!

My experience rating is zero. Ordered flowers on May 6 for delivery on May 16th. They never arrived. No meaningful follow up from ProFlowers. Received generic automated email from queries. Can't speak to anyone on their number. They stole my money. Never order from this sham company.

Terrible company looking to ruin special occasions. I sent flowers for Mother's Day only to be notified after mother's day the order could not be completed on time. I received multiple messages asking me what I wanted to do and replied to all of them saying to go ahead with the order even though it was late. After a week of replying to messages, I was informed the order was cancelled because they hadn't heard from me. Completely ruin the occasion their complete incompetence and lack of customer service!

I ordered flowers from the office to a co worker. I called and informed them she was leaving at 3:00. Flowers showed up a 4:00 and it wasn’t worth the money we spent. We requested in the clouds bouquet premium price $75.00. And we received a bouquet worth $35.00.

If I could give this business ZERO STARS, I would! Worst business ever! I've used their delivery services in the past so that I could have something delivered to my mother (since we don't live in the same state) and make her feel special. Three times! Let me repeat that--3X I have used this "delivery service" and each time was the same! No delivery... no update on service... no phone call... no form of contact... complete and utter neglect from whoever's in charge of preparing and delivering the flowers... and complete disregard for compassion when speaking with customers and the flowers they've purchased to have delivered for their mothers on a special holiday.

My husband ordered me flowers for Mothers' Day. They arrived late and wilted. The rosebuds never opened up. It took several days to get a response with my complaint,--they stated they didn't know who the flower vendor was-- and they refunded $30 to our credit card. It was too little, too late.

I ordered flowers and chocolates for Mother's Day and paid extra to have them delivered that day. The package never arrived. I was very disappointed. I contacted customer service and got the run around over several days with no update on my order. I requested a full refund and they quickly obliged.

Purchased early for Mother’s Day and paid the extra delivery for Saturday delivery because I know florist in Utah don’t deliver on Sundays. (Even though ProFlowers site listed it as an option). Nothing was delivered, I reached out via email and received 2 responses around the same time. One saying sorry, they will deliver on Monday with a note of apology and a free upgrade and the other generic saying sorry, don’t know what happened. Tuesday comes and still no flowers. Reached out again and received a generic email saying my order was cancelled and refunded. Still no flowers, waste of a company, save the headache and order directly from florists.

As other customers have reported, we experienced same. My boyfriend placed an order for Mother’s Day on Saturday, 5/9 and was charged $89 ($27.98 was for Shipping/Delivery - which they advertised as same day delivery.) He was notified 2 days after Mother’s Day that they were unable to fulfill the order and nothing had been sent, much to our dismay. After contacting Customer Service, they were less than apologetic. They also would NOT waive the $27.98 fee and claimed it was a “service fee” - which I argued my receipt did not indicate. I was transferred 3 times, on the phone for an hour in total, and the end result was that we couldn’t reach a satisfactory resolution.

Very poor delivery. I order flower for my daughter birthday. She never got it. This company is scam. They offered me 30% back but damage is done. My daughter did not get flower. I will never order again and will report better business bureau for their lazy half ass services.

I ordered a $90 bouquet of Tulips as a Mother’s Day gift. It consisted or should have consisted of 30 Tulips. 11 of them were dried up and were never going to open. I was very embarrassed presenting them as stated, a gift. I contacted care customer, sent pictures and then the rep asked for the order number, I said hang on while I get it.. He I think he, hung up. So now I’m boiling contacted them again, now they insult me with a $19 refund. I said I want what I paid for, keep your $19 and send me my $90 bouquet. So they apologize as if it matters, and they give me $12.34 added refund. I reiterate.. keep your refund, give me what I paid for.

I bought my girlfriend a bouquet for Mother’s Day. The total cost was $140. I expected a bouquet worthy of that price tag. Instead, I received something I could’ve picked up at a local drug store or supermarket for a fraction of the cost. I’ve seen $20 bouquets that rivaled what they sent me. They originally told me they would refund $73.26, but then sent an email saying they would only refund $50. They eventually refunded me half, but I still feel cheated. I don’t think what they sent was worth even $70, and my girlfriend’s Mother’s Day present ended up being nowhere near what I wanted it to be.

Worst experience ever. Ordered flowers for Mother’s Day a week in advance. They guaranteed Saturday delivery before Mother’s Day which I paid extra for by the way!!! And then after sending confirmation email that they were shipped I got a call from them saying they were not and they did not have those flowers available any longer from any local flower shops. So…. Why wait till the day they were supposed to be delivered and then call and say something? And the lady on the phone tried to upsell me a different flower arrangement without any type of compensation for their problems. Also said flowers would not be there till three days after Mother’s Day! Will never use them again hidden fees and can’t deliver on time.

I placed an order on 3 May to be delivered on 9 May. The order was not delivered. I called customer service on 9 May, and they said they would deliver the order on 11 May. The order never arrived. I called on the evening of 11 May and they wanted to try again 12 May. I instead asked for a refund. The person I was talking to tried 3 more times to get me to accept a new delivery date. This was supposed to be a Mother's Day gift, and as Mother's Day had passed, the gift was ruined. I again asked for a full refund, and it was granted. This is the second time in less than 3 months that Proflowers has failed to deliver on time. I do not recommend using their services.

I ordered flowers from Proflowers. I have been going back-and-forth with that company! I ordered a bouquet called whispering flowers. I ordered the premium. They look beautiful in the photograph. I wanted it because I thought the vase was a little different than what they usually offer. They were nice. They were full. They had different colors in it. They had a vine in it. I ordered them for my mom a Mother’s Day. When my mother received them, they were nothing like what I ordered. I reached out to the company. They asked me if I wanted them to resend them. I said yes I would like that and they said thank you. This was Saturday, well today is Monday. I called my mom and she said they never resent them.

Worst delivery service I have ever experienced with a flower delivery. They were supposed to be delivered for Mother's day but that didn't happen. When I called, they refunded me less than the 30% that I was promised and then promised they would be delivered the next day first thing in the morning. By 6pm the next day they still had not been delivered and zero updates when I called on when they might be delivered. They get 1 star for refunding the order.

Was sent dead moldy flowers. They promised to resend flowers in a few days, never arrived. When I called them back they claimed I never had a new order placed. They came dry, half brittle, half moldy, no water and guaranteed fresh 7 days. This was same day receipt.

I ordered flowers from ProFlowers for my mother-in-law for Mother’s Day, and unfortunately, the experience was extremely disappointing. The flowers delivered were not what I ordered, and on a day as important as Mother’s Day, that mistake really matters. The arrangement she received looked nothing like what was advertised or what I paid for. For a company that markets itself as reliable for major occasions, failing to deliver the correct product on one of the busiest and most meaningful floral holidays is unacceptable. At the prices ProFlowers charges, accuracy and quality should be a given. They offered me a meek 20% discount when I alerted them to the botched delivery, and when I replied with the attached photo showing the stark comparison between what I ordered and what arrived, they only offered a total of 30% back. Use ProFlowers at your own risk!

Ordered flowers for Mother's Day, they never arrived. They tried to give me a partial refund and have the flowers delivered later, but what's the point? The flowers already missed the actual holiday. Just connect directly with a local florist, no point in placing an order with an unreliable service.

Absolutely horrible. Ordered almost a week in advance for my grandmother's 96th birthday. After 2 days of not showing up and empty promises that they will be there by end of day each day, I finally cancelled. I really hope people read these reviews before ever attempting to order from these clowns. Thanks to them, my grandma will not get her flowers and card from me, which in fact could be her last birthday. Completely disgusted with Proflowers.

Ordered flowers for Mother’s Day last Thursday, still haven’t arrived. No help from customer service. Don’t waste your money.

Last Thursday I ordered mother's day flowers for my mil. Paid exorbitant price. After I submitted the order more fees were added. Anyway flowers were to be delivered to Tea, SD home. At some point ring camera caught delivery person with flowers coming to the door. Then turned around and took flowers back to van and left. Then I got a notification that the flowers had been delivered. Obviously false. So called customer service supervisor who offered to get the flowers delivered today at the latest. No flowers today. So, I will be demanding a full refund. But, I wasted time and money for her not to get her flowers. Do not use this company. (They also go by FTD) They can't deliver flowers, add charges and India based customer service that will lie to you.

Ordered ProFlowers 2 weeks before Mother's day for the Saturday before. They did not arrive and the customer service representative that I finally talked to couldn't seem to understand the order number in standard American English and when he finally understood he offered me a $7.51 refund and delivery on Mother's day. After waiting around at the house on Mother's day all day we called to cancel the order. They wanted to offer me 30% credit and later delivery but I said either they should cancel the charges or I would dispute the payment with my credit card company. This in no way makes up for the inconvenience and embarrassment. I will never use this company again.

Mother's Day Full Nest Bouquet ordered on 5/5, delivered 5/7. Subtotal $76.50. Delivery Fee $24.98. Tax $8.37. Order Total $109.85. Flowers arrived basically dead - petals and leaves falling off, stems mildewy/molding. Found out about it from recipient on 5/10 and called to get a partial refund. They offered 30%, which was better than nothing and I don't want to spend my entire Mother's Day fighting with Proflowers over the phone so I accepted. They sent $21.60. 😑🤦‍♀️ $21.60!!! That's not even 20% of just the item total. I will not use Proflowers again and do not recommend that anyone else use them either.

Horrible. Placed an order for 1 day delivery. Paid extra for 1 day delivery. Found out 2 days later that it was never delivered. Plant was unavailable which is inconvenient on its own but they never contacted me to inform me about the delay. I could have made other arrangements but now the event has ended. I am so disappointed in their service. Next time I will just call a local florist.

Twice flowers have not arrived on time, despite a $26.98 delivery fee. Mother’s Day flowers, ordered a week before Mother’s Day will not arrive until the Thursday following Mother’s Day. No refund offered on delivery fee, nor is cancellation allowed. Will no longer do business with this company. Poor Customer Service, fraudulent advertising.

I placed an order for Mother's Day on 5/6/26 and paid for it to be expedited delivered on 5/10/26. I received a notification that the flowers were delivered to my mother the evening of 5/9/26. Upon following up with my mom the next morning, my mother never received them despite being home all day/evening and had no notifications on her Ring cam to confirm. Called customer service, though apologetic, could not deliver flowers for the day, MOTHER'S DAY and only comped me 20% of the flower purchase (excluding service fee and delivery) so not much at all. They would not tell me the name of the florist who provided service or provide me with any evidence that the flowers had in fact been delivered to the correct address. AVOID this company. You're better off Instacarting flowers from a local supermarket.

I ordered Mother's Day flowers on Friday 5/9. To be delivered on day before Mothers Day. I processed the order and was sent confirmation. I noticed later that evening that system had combined my address and my mother's city and zip on the delivery. I'm in New York and my mother is in Calfifornia. I contacted customer service and changed address. The next day I get a text from delivery driver that wrong address is still on flowers. I give him right address and he then tells me that it is 3 miles away from where he is.