ProFlowers Reviews

Zero stars. Was a day late and they refunded me 5 dollars. Then next day flowers got there dead. They were for my mother in law's 1 year death of my wife her daughter. They did a great job. Dead ** flowers!!!!

I purchased Flowers from them for my sister's birthday. I upgraded to the Premium bouquet. Order was over $100. Got a message that the flowers were being delivered from a grocery store, Harris Teeter. I thought Premium Flowers would come from a florist shop. Flowers arrived and they were nothing like what I purchased. Size was smaller, Colors were not the same and most of it was wilted. I emailed the company and they "Graciously " gave me $16.20 credit! EXCUSE ME!!! On a $100 screwed up order you are giving $16. I could have went to the grocery store and probably pay $30 or less for what was delivered. I will not trust this company again! Ripoff!

I ordered an arrangement for a funeral wake and had it delivered the day before. What was sent and what I selected were worlds apart and the flowers were wilting by the day of the wake. This company is a scam and a rip off. #PROFLOWERS

Do not trust this company! The delivery time, promised during sales transaction, was not kept. ProFlowers, which comes up as FTD with order confirmation, did not deliver on its promise to deliver birthday flowers between 9 am and 10 am and then 10 am and 11 am today. This was so important to me. I told them initially I wouldn't order from them since they couldn't guarantee a delivery time. Then the salesperson said they could! But they didn't! It's 4 pm now and my family member's flowers still haven't been delivered. Keep an eye on the fees too. They tried to charge me $4.99 for same day delivery when I ordered a day in advance. I thought I got them to take it off, then noticed an additional $4.99 in my delivery fee, which went from $19.99 to $24.99. I would not order from them, period. It's not worth the risk.

I was very disappointed with my experience with ProFlowers. The flowers that were delivered looked nothing like the arrangement I ordered online. Several blooms were wilted, the bouquet was barely full, and many of the rose petals were brown around the edges, making the arrangement look old and poorly cared for. Honestly, it was awful and not at all what I expected for the price paid. To make matters worse, the delivery was delayed, which was especially frustrating because the flowers were intended for a special occasion. After I contacted customer service, I was told that a replacement arrangement would be sent. Unfortunately, the replacement never arrived for the service.

I ordered the “exquisite” set of flowers. It showed up looking nowhere close to what I paid for. It was our wedding anniversary. They offered a 30% discount. Which is fine. But imagine showing your wife on your 1-year anniversary the saddest set of flowers when you paid for top of the line? It’s embarrassing. If you pay for something, you should get it for over $100. I could have went to grocery store and gotten a better set of flowers for $45. What a joke of a place Pro Flowers is.

I ordered two different flower delivery orders a couple weeks before Mother's Day for delivery in two different cities. One delivery in Richmond, VA, arrived on time and I received notification. The other delivery in Washington DC (Alexandria) was a mystery. I emailed ProFlowers not one, but four different times and received a canned answer one time: "We assure you that your order has been sent for delivery as you requested. The local florist is currently checking their delivery records, and we will contact you as soon as it is confirmed that the gift was received." I never heard anything so each time I followed up, ProFlowers' "Customer Service" reforwarded their original reply to me.

ProFlowers is a scam. I purchased a Groupon to use for this company, and of course, had to pay a bit more than the Groupon voucher value for the beautiful plant I was trying to send my aunt for her birthday. I received a notification that it had been delivered, so I called my aunt to see how she liked the plant. She didn't receive anything. I called the company 3 other times, and they said they would "redeliver" them. I'm not sure how you redeliver something that was never delivered... My aunt never received the plant that I paid close to $100 for, but eventually received a small bouquet of wildflowers that looked like something a 5-year-old had picked for their mother. This was not worth $100, and definitely not worth all the frustration. I didn't get reimbursed for the full amount I had paid towards the flowers either. I will NEVER use this company again!

My experience rating is zero. Ordered flowers on May 6 for delivery on May 16th. They never arrived. No meaningful follow up from ProFlowers. Received generic automated email from queries. Can't speak to anyone on their number. They stole my money. Never order from this sham company.

Terrible company looking to ruin special occasions. I sent flowers for Mother's Day only to be notified after mother's day the order could not be completed on time. I received multiple messages asking me what I wanted to do and replied to all of them saying to go ahead with the order even though it was late. After a week of replying to messages, I was informed the order was cancelled because they hadn't heard from me. Completely ruin the occasion their complete incompetence and lack of customer service!