ProFlowers

Ordered and paid for about $200 in flowers for Mother's Day. Order was supposed to be delivered on the 12th but NO ONE REACHED OUT TO TELL ME IT HAD BEEN DELAYED TO THE 16TH!! Luckily I called and they informed me my flowers would get there 4 DAYS LATER! When trying to get a solution, the customer call center has a very strong language barrier and it's very hard to deal with. I was lied to and hung up on 4 different times. DO NOT BUY....DO NOT BUY....DO NOT BUY...

I ordered flowers, for my mother who's dying of cancer, for Mother's Day. I placed this order a week in advance to make sure it would get to her in time. The order was not delivered. After I went round and round with a young man who could barely speak English I was informed that it hadn't gone out and the quickest it could be delivered would be another week. The young man was not even very professional at all, humming some song while he typed. I cancelled and requested a full refund but it'll take up to five days to be in my account, leaving me short this money and still nothing for my Mother for Mother's Day. I don't understand how a business with such terrible service is even still around. I will never under any circumstances even consider using this service again.

My husband ordered flowers & chocolate covered strawberries to surprise me for my birthday & I received the flowers from a local vendor, the strawberries on the other hand.. 2 days after they were supposed to arrive!!!

My daughter sent me ProFlowers for my birthday. I was so disappointed in the quality of the flowers. Some had MOLD, some were broken, several were wilted. They were crushed in the box. My daughter spent her hard earned money on these and they were definitely not what She paid for. I took pictures of the flowers.. and the mold on them if you want to see what was in the box.

This business is ridiculous. Ordered a dozen black roses, came looking on the verge of dying and were spray painted black, some blue and some still red. When I told them about it they offered to send another delivery. I told them that was pointless as it was a Valentine's surprise. Haven't heard from them since. Waste of $80. STAY AWAY FROM THEM!

I ordered my wife flowers for Valentine's Day almost 3 weeks in advance, everything seemed fine until I tried to track the order on Valentines day. The bouquet was $140 dollars after the discounts I received, which is an expensive order for ProFlowers. Anyway, in Valentines day, the tracking still said order processing. The flowers never showed up. Then the next day, it said florist received order, or something to that effect, so I called them and they said they called the florist and the order would be delivered shortly. They didn't offer a discount or coupon for next time, or anything, which I thought was strange. By late the afternoon, the flowers still weren't there. So I called again to cancel. They cancelled, but again, they didn't offer a coupon or anything for the next order. It's like ruining Valentines Day for you and your wife is standard procedure. Anyway, I will NEVER use them again!! They are a JOKE!! Use a local florist next time you buy flowers.

I purchased flowers for Valentine's Day for my wife on 2/1/23. All checked out fine and it accepted my address. Then, I received an email on 2/10/23 that my order was being prepared so I thought ok, great, the order is good to go. Well, that is not the case. Late last night on 2/13/23, the day BEFORE Valentine's Day, they email me and inform me that they cannot deliver to my zip code. THANK YOU FOR RUINING VALENTINE'S DAY!!! Now I will have to overpay or find some cheap flowers at Walmart.

I ordered flowers for my sister's 70th birthday via their website. The website confirmed they delivered to her ZIP code, confirmed they would deliver on the date, confirmed they would deliver the product selected. So I put in my CC info and paid for a service on a specific date. However, I got a call the next day from someone with a thick foreign accent that I could not follow who said that the particular product was not available. I said "I don't care what you send, just send in on her birthday." Thought it was fixed, but it wasn't -- got emails later that day saying "We can't make it on this day because we don't have any associates that deliver to that ZIP Code". They sent some flowers that arrived five days late. So don't believe a word that comes from their website, because it promises the moon to get you to purchase the products, then delivers something entirely different at their own pace.

We usually send a lot of flowers to friends and family. We came across ProFlowers membership that for only 39.99 a year, waives delivery fees so we decided to enroll. My first shipment went by fine, on the second one I was charged for delivery, and per their customer service dept, the free delivery does not apply for discounted items or if you are using a coupon. I am sorry but this is BS and that was never disclosed on the membership blurb. Everyone be careful with this.

They shipped a flower that was in transit for a couple of days, which was further delayed (did not arrive on time). I contacted them as soon as I found out since it did not arrive for the occasion before they delivered the flower. They stated they would not cancel or refund the order, although on their website, they guarantee satisfaction. I canceled another order I had with them and would stay away.