ProFlowers Reviews

ProFlowers is a scam. I purchased a Groupon to use for this company, and of course, had to pay a bit more than the Groupon voucher value for the beautiful plant I was trying to send my aunt for her birthday. I received a notification that it had been delivered, so I called my aunt to see how she liked the plant. She didn't receive anything. I called the company 3 other times, and they said they would "redeliver" them. I'm not sure how you redeliver something that was never delivered... My aunt never received the plant that I paid close to $100 for, but eventually received a small bouquet of wildflowers that looked like something a 5-year-old had picked for their mother. This was not worth $100, and definitely not worth all the frustration. I didn't get reimbursed for the full amount I had paid towards the flowers either. I will NEVER use this company again!

My experience rating is zero. Ordered flowers on May 6 for delivery on May 16th. They never arrived. No meaningful follow up from ProFlowers. Received generic automated email from queries. Can't speak to anyone on their number. They stole my money. Never order from this sham company.

Terrible company looking to ruin special occasions. I sent flowers for Mother's Day only to be notified after mother's day the order could not be completed on time. I received multiple messages asking me what I wanted to do and replied to all of them saying to go ahead with the order even though it was late. After a week of replying to messages, I was informed the order was cancelled because they hadn't heard from me. Completely ruin the occasion their complete incompetence and lack of customer service!

I ordered flowers from the office to a co worker. I called and informed them she was leaving at 3:00. Flowers showed up a 4:00 and it wasn’t worth the money we spent. We requested in the clouds bouquet premium price $75.00. And we received a bouquet worth $35.00.

If I could give this business ZERO STARS, I would! Worst business ever! I've used their delivery services in the past so that I could have something delivered to my mother (since we don't live in the same state) and make her feel special. Three times! Let me repeat that--3X I have used this "delivery service" and each time was the same! No delivery... no update on service... no phone call... no form of contact... complete and utter neglect from whoever's in charge of preparing and delivering the flowers... and complete disregard for compassion when speaking with customers and the flowers they've purchased to have delivered for their mothers on a special holiday.

My husband ordered me flowers for Mothers' Day. They arrived late and wilted. The rosebuds never opened up. It took several days to get a response with my complaint,--they stated they didn't know who the flower vendor was-- and they refunded $30 to our credit card. It was too little, too late.

I ordered flowers and chocolates for Mother's Day and paid extra to have them delivered that day. The package never arrived. I was very disappointed. I contacted customer service and got the run around over several days with no update on my order. I requested a full refund and they quickly obliged.

Purchased early for Mother’s Day and paid the extra delivery for Saturday delivery because I know florist in Utah don’t deliver on Sundays. (Even though ProFlowers site listed it as an option). Nothing was delivered, I reached out via email and received 2 responses around the same time. One saying sorry, they will deliver on Monday with a note of apology and a free upgrade and the other generic saying sorry, don’t know what happened. Tuesday comes and still no flowers. Reached out again and received a generic email saying my order was cancelled and refunded. Still no flowers, waste of a company, save the headache and order directly from florists.

As other customers have reported, we experienced same. My boyfriend placed an order for Mother’s Day on Saturday, 5/9 and was charged $89 ($27.98 was for Shipping/Delivery - which they advertised as same day delivery.) He was notified 2 days after Mother’s Day that they were unable to fulfill the order and nothing had been sent, much to our dismay. After contacting Customer Service, they were less than apologetic. They also would NOT waive the $27.98 fee and claimed it was a “service fee” - which I argued my receipt did not indicate. I was transferred 3 times, on the phone for an hour in total, and the end result was that we couldn’t reach a satisfactory resolution.

Very poor delivery. I order flower for my daughter birthday. She never got it. This company is scam. They offered me 30% back but damage is done. My daughter did not get flower. I will never order again and will report better business bureau for their lazy half ass services.