ProFlowers Reviews

I ordered bamboo hearts to be delivered for Valentine’s Day. I received an email on February 10 that my order had been shipped. Over the next few days I received tracking updates and on February 13 I received a notice that my order arrived at my local UPS. On February 14 I received an notice that at 4:53 am my order went out for delivery.

I totally understand that flowers are seasonal And location dependent. However, when ordering a "Special event" arrangement and Roses end up being Carnations that seems less than appropriate. At this point you are probably wondering why the high Marks. Well, the company made it right, it seems that a "local contractor" was responsible for the mess, new flowers were out the same day without charge and I was reimbursed for the original order. I've used them several other times without incidence so I would recommend.

Wanted something special for a family friends daughter who was in the hospital. I was able to order by color occasion and age appropriate. The mother was so appreciative and loved it. For the first delivery I was even able to get a discount and it didn’t matter how much I spent. They also have such nice vases so the mother said she liked how it could go from the hospital room to the living room.

My husband sent me a dozen white stem roses -with Teddy Beast and Chocolates. It was stunning - that was Friday February 14th. By Sunday morning they were wilting. Monday, pretty much gone. I contacted customer service and they said they would replace the bouquet & when and where would I like it delivered. “Wow I was impressed”. -until Monday morning I get a call - did I receive my order (this was from Suepple Floral Shop. I said "yes I did", and before I could explain that was not the issue - whether or not received floral arrangement- he abruptly hung up. So how this was confused with my email to Pro Flowers is beyond me.

I placed an order for Valentine's Day flowers for my wife, I ordered them early so they would arrive on the 14th. Valentine's day came and no roses so I contacted customer service through chat. The agent was unable to say why or what went wrong but told me the flowers couldn't be delivered for several days. They were able to refund my money within a few days, but no roses. Just a refund.

I ordered a floral arrangement for my boyfriend's mother for Valentine's Day. They arrived on time, as promised, however the flowers were all wilted and mostly dead when she received them. I communicated this to ProFlowers, and they immediately apologized and promised a replacement arrangement. The arrangement never came. After two more communication attempts asking where the flowers were and when we could expect the delivery to arrive, they responded with "the flowers you requested are no longer available" stating that an alternate arrangement would be sent in its place. That was quickly followed up with me receiving a voicemail while I was at work, to call their customer service number.

I ordered 2 dozen roses, a teddy bear and a heart balloon for Valentine Day 2020 and had them delivered to my girlfriend at work. The majority of the flowers were dead and some looked like they had been dead a while. The only conclusion I could come up with is they were packaged prior to Valentine’s Day and died in the packaging, I don’t think anyone would ship flowers in this condition. If you found flowers thrown out in a garbage can they would probably look better than what was delivered. Maybe it was just a bad day because they were busy but I would never use them again. You have been warned, I’m still hearing it from my girlfriend, lol. Good luck all.

The bouquet delivered not what was pictured. I ordered Mademoiselle™ Luxury Bouquet - Deluxe for $150 plus fees. It was nothing like the description! My granddaughter received the bouquet, which looks like I purchased it at the street flower stand. I was a ProFlowers' customer for ten years, but I did not see what kind of flower bouquets they are delivering. Of course, I did not get any response to my email with pictures of the flowers and the complaint.

I ordered flowers from ProFlowers at Valentines day. They were supposed to be delivered on Friday the 14th, however, after not hearing anything about delivery all day, when I came home, my neighbor who works the night shift said she saw a delivery the night of the 13th (which I was not notified of), and the box was on my porch all night. It was 13 deg. She got the box for me the next day (she didn't know they were flowers), but when I opened the box, the flowers were already dead. I contacted Proflowers and a few days later they got back to me and said they would replace the flowers. That was on 2/17, I haven't heard anything from them since, and I've replied to the email several times. Nothing. Can you imagine giving your wife dead flowers on Valentines Day? I will never order from them again.

I have used this online flower company twice and they have failed me both times with their delivery dates. The first time the flowers arrived with no card so the person had no idea who they were from. I had to call them and tell them I sent them. The second I used them the flowers arrived the day after the person's birthday and their was suppose to be candy delivered with the flowers. There was no candy and the box/flowers were damaged. When I have contacted the company they told me I would receive an email showing a refund. It has been 3 days and no email and no refund!!

I ordered two dozen roses for my wife for Valentine's Day. The order information confirmed delivery for February 14th. I got a UPS tracking number for the delivery. As the day wore on, UPS status was that they had never received the package from the shipper. Proflowers blamed their distributor and offered a "special floral arrangement" as compensation. They promised the arrangement would be delivered on the following Wednesday. Wednesday comes and goes, no arrangement. I contacted them via email and the called me. The offer was now to deliver the original flowers, now 8 days late. An online florist only has one job, delivering the flowers they promise when they promise. Proflowers seems incapable of delivering any flowers on any date.

I ordered a Valentine's bouquet for my wife, but it wasn't delivered, even though I got an email saying it had been. I complained, and they delivered 5 small roses and 9 carnations, not the fancy bouquet I had paid over $100 for. I complained again, and eventually they did agree to refund the full purchase price.

Ordered flowers for Valentine's Day for four days in advance to office to ensure delivery and avoid the rush - bouquet costing $80+. Called by florist on valentines day at 3pm that he would not deliver flowers in time and could he deliver to another address. Phone cut-off. Received an email after 5pm that flowers had been delivered. My gf is an office manager so she could confirm whether flowers were delivered - they had not been. No further contact nor communication with the florist or company. In short, fraudulent behaviour. I tried calling company and got the voicemail.

So my husband ordered a dozen red roses from Proflowers for Valentine's Day. When they arrived, they were slightly open but well packaged. We followed directions and I looked forward to seeing them open and look beautiful. The 2nd day several looked good. The 3rd day, 6 looked great and 2 were drooping badly. We decided to re-trim, add water and plant food again to see if 6 would perk back up. Day 4, I tossed 6 flowers. A big disappointment! On day 3, I noticed Proflowers had a guarantee for 7 days. I called customer service and could barely understand the representative's English. We slowly got through the conversation and I requested a replacement. She agreed and I was to get my red rose flowers the following day.

The bouquet delivered not what was pictured. I had chosen the bouquet for the yellow roses and daisies. It had yellow lilies but everything else was white with some green thrown in. Now that may be due to season, but still. I also had to call the recipient to see if they had received it. They just left it on the porch without ringing the doorbell. I was supposed to get an email to tell me it was deliver led which I did not receive until a half hour after the last delivery time. So who knows how long it was sitting out there. Also I have tried to send an email to the company, but they only allow a certain number of characters in the messages and I apparently have too much to complain about to fit it all in. I will not order from ProFlowers again.

I purchased flowers for my wife for next day (Tuesday) delivery. I called Wednesday when the flowers had NOT been delivered. I was told "not to worry, the flowers would be delivered". When I told them they had missed the occasion, I was told I would be given a refund and the flowers delivered at no charge, "for the inconvenience". The flowers were never delivered. On Wednesday of the following week, I received an email from ProFlowers telling me the flowers were delivered.

Roses arrived frozen. Instruction card said to give them a couple of days to "recoup". They literally died the same day... even though the instructions were followed to the letter. I reached out to customer service multiple times via phone, email and their survey, yet they will not respond. Their website guarantees satisfaction...what a joke. I am definitely not satisfied and will continue to try and get resolution. Ordering flowers for someone for a special occasion should be fun and a happy experience. Ordering from ProFlowers proved to be the opposite. Don't waste your money. Use a different company when ordering flowers!

I ordered Valentine's Day roses for my wife, half of them arrived dead, call company to complain, nobody answers the phone, live chat another scam, nobody comes on, I finally get a person on the phone and they can barely speak English, keeps asking me for my order number after I give it five times, PROFLOWERS IS SO BAD THEY DESERVE TO FILE CHAPTER 11, I spent 200 dollars on flowers and candy this Valentine's Day (another SCAM FAKE HOLIDAY to get money out of people). I will never give this sorry ** company my business ever again, next time it's either a local florist or 1-800-Flowers.

Not only did these ** not fulfill the order for my wife's birthday flowers, they did not notify me, by text, email, or call, that they could not fulfill the order. These ** might have costed me my ** marriage. Last year, I forgot her birthday. This year, I remembered for sure, placed the order a day in advance. ProFlower was more than glad to take my order and my money, but the ** did not deliver the order. When I finally called "customer service" at 9PM, they told me they could not fulfill the order. When I asked they why they didn't notify me, they said "I don't know why, Sir." They ** made my wife think I was lying about remembering her birthday, and caused a huge fight between me and my wife on her birthday. Go ** yourselves, ProFlowers. You **.

My boyfriend ordered me flowers on Feb 3rd, a stargazer & lilies bouquet, the one they actually use as a cover for their website. He asked for them to be delivered on the 13th (hoping to avoid the 14th rush and error proofing his order). I didn't get anything the 13th or the 14th. He called on the 14th and asked what happened. They told him that they didn't know and they would get something out to me on the 18th. So I got a dozen 1/2 dead roses delivered on the 19th, in a chipped vase and I must say that the lack of care was extremely obvious on ProFlowers end. Nothing Pro about what I got. Shame on you! Pathetic. My guy would never allow delivered flowers to be my only gift, but others do. They're expensive and when you pay $35.00 for delivery you better make it right! He called and attempted multiple times to get them to fix this and this was their version of fixing. :( Don't even ask about a refund, they'll offer you $0.48 cents!

Ordered “Best” Sweet Surprise Bouquet for Valentine’s Day delivery. No flowers delivered. Called customer service and received apology and promise to deliver free upgrade to “Exquisite” bouquet. Flowers were finally delivered next day. Recipient received “Better” / lowest level bouquet (lower than original order) from rude florist who strangely had to travel 40 minutes for delivery. Right flower type, wrong amount, wrong vase. Bad experience. They have a call center in Asia somewhere. Customer Service extremely hard to understand. Called AGAIN to express disappointment. Offered credit to my charge so it equaled flowers we received. Great for them. Never again for me. Wish I could post photos of expectation and what we received....

I ordered flowers days ahead of our 20 year anniversary and paid extra for AM delivery... Was told I would receive updated emails as to the delivery status... Never received any emails or phone calls and after not receiving the flowers I called and couldn't get anyone who spoke clear intelligible English. I was then informed that the order had been canceled because those flowers were not available in my area. Again no notice... No email. Just a big ** to my wife and I for our anniversary. Avoid this place if you know what's good for you! Worst service. Even worse customer service after getting screwed!

I ordered flowers on Wednesday, Feb. 12th for Valentine's Day for my girlfriend, to be delivered at her work. The order cost $81.44 with shipping due to the Holiday, which is understandable. It would be worth every penny for the flowers to be delivered at her work... On Valentines Day. They gave me a tracking number and status that a label had already been created on Thursday, all seems well. Friday at work I was very busy and as the day sped by, it wasn't until 2 or 3pm when I checked the tracking number again, as I had not heard from her yet about the flowers. They had not even shipped yet. As I noticed a few people she works with post pictures or quick videos on social media of the flowers they received throughout the day, I began to worry. Lo and behold the flowers were never delivered. I buy flowers later in the day and bring them home to her at 9pm when my day is over.

I ordered flowers a week in advance for Valentine's Day. Waited and no flowers were delivered. Called customer service and was told the flowers were marked as delivered. They were not. Called again. Was told delivery fee would be reimbursed. What about the flower costs? No refund, was told the flowers were marked as delivered so no refund. Still no flowers were delivered and no money for reimbursement. I will not purchase from Proflowers ever again. I would not have given a star but it was required.

I ordered my flowers 2 weeks ago. Scheduled delivery for the 13th. I received UPS tracking info. Flowers never shipped. I've sent 3 emails and haven't received a response. I will never order flowers from this company again.

My friend ordered a dozen red roses for V-day. I put them into water and preserve mix immediately. Two days later they still didn't perk up. On 3rd day, I called ProFlowers. Initially I was told a refund would be issued and replacement flowers would be sent for free as a courtesy. Then, for over 25 minutes, I was transferred 4 times to finally be told that they would be canceling and refunding the order, there was nothing else they could do for me. Also, if you ever need to call, be very patient because the phone service is the worst I have EVER encountered in my entire life-I called from a landline.

My mom ordered me a plant for Valentines Day. I work twelve hour days and had meetings the day of the delivery (I did not know about the delivery). I was out of my house from 6am until 10:30p that day. I came home to find a dead plant inside a box on my front doorstep. It was 17 degrees F that day all day long! My mom called to have it fixed. They scheduled a new delivery. My mom told me the delivery date, but I work that day as well. I called the company myself to change the delivery date. They refuse to change the delivery date. They cited their policies. They told me to call the day of delivery, and then they could change it; but I work that day all day! I can't leave my patients to call a flower company. My unit in the hospital is lined with lead, and I do not get service to make this call. I was shocked they cited their policies. They put red tape in front of a customer to refuse taking responsibility for leaving a plant to die at my doorstep.

Risking family members reminding me of my past bad experiences with ProFlowers, I was lured back on to the pretty ProFlowers' website and ordered Valentine's Day flowers for our daughter who is away at college. The flowers were going to be timely since we'd all been going through a tough time as a a family and we wanted our daughter to know we were thinking about her. Needless to say, even after paying for early Wed delivery, the flowers didn't arrive on the Wednesday, Thursday or Friday, Valentine's Day. Each time I called ProFlowers Customer Service (in India), they had no clue about what was going on and assured me the flowers were "on their way." When I finally cancelled my order, they asked if there was anything else they could help me with. Really? Nice website, but logistics are terrible. I will NEVER order from that company again.

I ordered my Valentine's flowers 2 weeks in advance. When they weren't there at 3:00 p.m., I called customer service and was assured that the florist was on his way and to have her stay at work longer and wait another half hour. After 2 and a 1/2 hours she finally left work and came home. The flowers never showed up. When I called to inquire, I was promptly hung up on. I am really confused as to where they get their number one customer satisfaction rating from as this company is hot garbage and full of liars. When you do finally get ahold of customer service, they speak broken English at best and be sure to wear a hearing aid because you can't hear them either.

Very upset 7 year old daughter. I ordered dozen roses and sweet surprise for my wife and daughter. I was pretty excited since was first year I was ordering my daughter her own order of flowers. I have to share this because some companies really are scam artists especially on the actual holiday. Website says plain as day they were able to deliver on Valentine's Day, in fact it says guaranteed by a certain time. It was a surprise. Well at least for a little bit. I eventually had to tell my wife since it was 9 pm and I hadn't recieved them nor did I receive any communication of any sort. I wrote an email Valentine's night, To the customer service explaining that I did not receive them and would like to cancel my order and receive a full refund.

Ordered some flowers for my wife for Valentine's Day. Ordered them early to get deals and to give them time to have everything ready on January 21. Had them delivered a day before valentine's day so they could open up and look the best. When they arrived they didn't even have the correct flowers (some of the flowers looked terrible and were broken), vase or card that I had ordered. The card said Happy Mother's Day. Emailed them because their calling system is out of the country and is horrible to hear anything. Eventually got my money back. Don't waste your time with Proflowers.

Ordered a delivery for February 15. Received email that they had been delivered. Talked to the family to ask how they looked...they never received them!!! Four adults were home all day. Called customer service (extreme difficulty understanding rep). He said sometimes they get delivered to wrong address! That was his answer. I said I wanted them delivered today. He said “Not possible. It will be Monday.” So, we’ll see. Very poor customer service. These were ordered 3 days in advance. They still can’t get it right! So disappointed.

I ordered flowers for my mother for Valentine's. Paid extra for them to be there on Valentine's and they never showed so I called the night of and ended up getting refunded, the next day which is today I got the refund and they took it back right after. Their customer service was not helpful and very rude. They would not lemme talk to a supervisor. The girl just said the supervisor was busy and kept trying to tell me I got my refund, and then tried telling me they gave it to me while on the phone and I checked my account while on phone and it wasn't there, I was on phone a hour until they hung up on me. I dunno what can be done about these people but it needs to happen and I'm more than happy to help in any way. I told them it was theft to take my money and not give me merchandise or a service, so if I don't have my money by Monday I'll take the next step whatever that is. This place deserves negative 5 stars.

As I’ve read I’m definitely one of many. Ordered flowers for Valentine’s Day and they were never delivered. Phoned the company to request a full refund and was greeted with nothing but literal silence.. DO NOT ORDER FLOWERS FROM HERE! YOU WILL NOT GET THEM!

I ordered ProFlowers to be delivered February 13 a day before Valentines Day. I got a notification that my surprise package has been rerouted bc the person that I am sending them to has a UPS my access point. Well. Let's just say it's the day after Valentine's day. And after many phone calls the flowers have still not been delivered. I do not recommend pro flowers. Way too much money for not even getting flowers on Valentine's day.

Earlier today they reached out and were willing to replace the bouquet. I was more concerned with flowers getting there at all rather than quality.

I wish there was a negative 1 star rating for Pro Flowers.com as this company is THE WORST!!! Paid $90 4 days in advance for a Valentine's Day delivery that never came. Customer service phone call hung up on me 4 times in a row. UPS tracking states "label created"...nothing more. I thought I was getting a reliable service to deliver flowers to my wife on Valentine's Day, instead I got hung up on, no flowers, no explanation.

Ordered Roses in a vase, a card, and balloon on Feb 11th 2020 for Valentine's Day (Feb 14th) delivery. Paid $122.00 for them. They email me at 4:14PM ON VALENTINE'S DAY saying "The item you ordered isn't available". My girlfriend is upset with me - she thinks I did something wrong and it's my fault. I'm so upset and she won't even talk to me. Thanks for ruining my Valentine's Day ProFlowers. I'll be reviewing everywhere I can.

Ordered flowers for my daughter for Valentine’s Day. Ordered the day before. Of course they billed my account, but never delivered the flowers!!!! Worst part is that they never contacted me about failure to deliver. And cannot even call customer service because so many other people were complaining at the same time. Called order number they answered right away!! But wouldn’t help me. Terrible terrible service.

My fiancé received the calla lilies on Valentine’s Day but they arrived frozen and wilted and it wasn’t even the correct arrangement. Paid almost $90 for the plant. Called customer service only to be given the run around with excuses that their system was down, they would send an email, call me back. I was on hold for over an hour and still no answers and still have not received a response from them. Very poor customer service and very poor product. I would just like to be refunded.

This company is horrible, doesn't deliver flowers when they promise to, and lies constantly. I ordered flowers for my mother on 2/10/20 for Valentine's Day, as I do every year since her husband died, I was promised a 2/13/20 delivery date. They not only didn't show up on Wednesday, so I called and was told they'd arrive on Valentine's Day 2/14/20. Second promise broken. They still did not arrive. I call again on 2/15/20, and was given a refund, which I deserve because their company did NOTHING they said they would, but I just wanted my mother to get her Valentine's Day flowers. They said that's not possible. A flower company says they can't still send my mother flowers, which she deserves. They care NOTHING for the customer. Don't order from them!!

Ordered 1 week ahead of delivery date. Follow up the day of scheduled delivery to make sure it will be delivered on time. Waited the whole day and nobody showed up. Called up customer service and they just simply said "don't worry we will refund you in 3-5 day." Worst experience!

On 2/4/2020 (ten days in advance) I ordered 2 dozen long stem roses (which weren't cheap) to be delivered for Valentine's Day. They emailed me on 2/13 saying "We just waved goodbye to your beautiful bouquet. They're really going to appreciate your kind gesture", I agree she would have appreciated the kind gesture except they WEREN'T delivered!!! WTF!!! I spent the whole day trying to track the UPS delivery. Finally by 8pm their cut-off time, I called THEM (got connected to an overseas call center) because they didn't bother to call me to let me know "there was a problem with delivery" but they didn't say what the problem was. They did say they could deliver the next business day. The next business day??? TOTALLY UNACCEPTABLE. I will contact the State Attorney General Public Inquiry Unit to report a complaint about this business.

Worst experience I’ve ever had ordering flowers. They did not deliver the flowers at all and when I called I couldn’t get in contact with customer service for the first 6 calls. When I did they said they didn’t know when the flowers would be delivered so I had to get a refund and the flowers never got delivered. Terrible company and terrible customer service.

I purchased a floral arrangement for my Anniversary to be delivered to my wife at our home. I spent an extra $50 to get the “best” “largest” arrangement and paid additional to add a card, balloons, and a Teddy Bear. The delivery arrived at 7:58pm, the balloons were barely floating, the arrangement was the small one (barely larger then the circumference of the vase) and to add insult to injury it had a card on it stating it came from our neighborhood Albertson’s Grocery Store two miles from our home.

Made the mistake of ordering flowers with them, paid 20.99 in delivery charges alone and nothing ever showed up for Valentine’s Day. Website said It could take until 9 pm on holidays To be delivered, so once 9 hit I call the 800#. The line hung up on me while on hold 3 times. So after an hour of waiting on hold over and over again someone finally answers and says there is no available florist for the order. Why did they not call me all day over that? How could you guarantee delivery and not meet the standard of what you charged me for?! Then they just went on like whenever they would get around to delivering it would be fine. Screw what you paid for. So very disappointed and will NEVER trust them again. Whole day of waiting and nothing but disappointment. Now it is too late to make the day what it was suppose to be.

My friend ordered flowers and balloons to be delivered today (Valentine's Day), however, nothing was ever delivered. When I put the order number on the site to track, it still says scheduled to be delivered today Feb 14. Well the day has ended! No one even bothered to call to say the order won't make it out or to reschedule delivery. Looking at some of these other reviews, I don't even know why this company is still in business. Horrible.

Ordered arrangement more than 2 weeks before Valentine's Day and checked the tracking this morning and it said it would be delivered Monday. Totally unacceptable. What the hell?!? It's Valentine's Day today not Monday. Never using Pro Flowers again.

Ordered flowers for my wife for Valentine's Day. They arrived a day early but was not what I ordered (wrong flowers and smaller size than I ordered.). I called to complain. They offered to have them resent. Now I got an email that they can not fulfill my order to call them to arrange for another delivery. Call center IVR is completely useless left on the phone for over 30 minutes with no answer or any prompt about where I am in the queue. DO NOT BUY FROM ProFlowers... I will be filing a complaint with the state AG for consumer affairs on Monday. Major issues.

Ordered flowers on 2/12/20 for Valentines Day and was suppose to be delivered by 8pm. Checked the UPS tracking and shows order ready for UPS at 3:50pm on 2/13/20 and nothing else. Checked ProFlowers website and they say they're out for delivery, not. Called and was on hold for 10 minutes first time, 15 minutes second time with no response, doesn't even let you know you're on hold. Been using proflowers for years but no longer. Hope I get a refund!!! I'm disabled so it's hard for me to just run out to a florist, all I can say to my wife is, I'm sorry.

They only delivered half of our order (which was wrong and delivered in two separate deliveries) and we received confirmation that all bouquets were delivered... But they weren’t. When we call customer service it is just dead silence. Nothing indicating that you are in que to speak with anyone. Our order was very expensive and we can’t even get ahold of anyone to find out what’s going on or to get a refund. Total nightmare.

Very sad Roses for the money delivered later than was told. For to those considering DON'T DO IT. SAVE YOUR MONEY. Better off going to the nearest grocery store. My opinion is I would really consider going elsewhere from now on. Steer clear if you work hard for your money and want to appreciate what you purchase. Should have a option for zero stars.

Ordered flowers days ago for delivery on 2-14-20. Received notification with tracking on 2-13. No delivery. Receive notification at 4:00 in the afternoon that they ran out of flowers. Can’t get through to customer service just hang ups. Horrible customer service. Stay away from Pro Flowers. Of course they charged my credit card.

Did not receive flowers but the order online was showing delivered. Worst part about is we are going out of town tonight. The cards in the flowers were hinting to our secret trip....Thank you Pro Flowers for messing up what was supposed to be a great gift. No customer service was available and the shipping company had a 60 minute wait time for to speak with a rep. I ordered these flowers (2) on 2/12/2020 so they could arrive in time. At least call my fiance to let her know the delivery was running late. I would like a full refund after this experience.

I was charged and order was never delivered to my Mother for Valentine's Day. They said they did not have the flowers.. Are you kidding. A dozen roses with vase and a small box of chocolates. Just read the other reviews and you will see. This company will be out of business soon. Too many choices out there for a company to act very unprofessional.

Was not delivered on the day that was stated the time of purchase. 2-14-2020 when it was to be delivered at a business. Do not use them. They only offered a 10% discount when I called then 15 then 20. When I told them that only 2 things could make it right. Either send to my house on 2-14-2020 or a complete refund which they finally did. I would rate zero stars if I could.

I’ve never written a review but bruh...it’s sad because I read countless reviews thinking “oh this could never happen to me..” Well I was wrong.. I bought flowers for Valentine’s Day like everyone else in America, got a nice guarantee that they’d be delivered before my gf got off work. First off, FTD website customer service number will take you nowhere fast. The automated service will place you on hold with no background music or dial tone.. just dead silence. I felt slow so I hung up after 15 minutes of listening to nothing. I call the ProFlowers customer service number just to confirm that they’d possibly be sent on time and the Indian guy tells me “they’re sent”.. I ask him 3 times literally just to confirm that they were sent and he said yes so we ended the call. 30 mins later, I get a call from my gf expecting “they’re beautiful bae” or something equivalent but instead nothing in relation to these $155 flowers I just bought.

I ordered 2 dozen roses for Valentine's Day to be delivered prior to asking her to marry me. This flower service called me about 12 noon on Valentine's Day and told me that they couldn't deliver the roses, so yeah I'm upset, no time to find someone else to deliver roses on Valentine's Day...they guaranteed delivery when I placed the order. Totally unprofessional, and they wouldn't offer a discount for delivering on a different day!!

ProFlowers was always my go-to floral delivery. NO MORE! I ordered birthday flowers and they never arrived, even 3 days later than the promised date. I wasn't notified of any issue with the delivery. Only way I found out was to call the recipient. I would have never known. (I now ask for photos for all the flowers I send to people to make sure what I ordered is what they receive.)

Two years in a row, they delivered broken vases with glass in the flowers. Before, they sent dead flowers. Once, they didn’t put the extras they charged for in the box. They never have sent quality product that isn’t messed up. Do not use this company. The customer service is horrible and is no help. The packaging isn’t good enough for the product to survive shipping. This company isn’t worth the money or annoyance.

I ordered flowers for my wife for Valentine's Day on 02/11 for delivery on 02/14. For delivery by noon I paid an extra $14. On 02/13 I received an e-mail from Pro-Flowers saying the flowers had been shipped. On 02/14 at 12:15PM, no flowers. I used the tracking number for UPS. They said (on-line of course) nothing had been shipped. I called ProFlowers Customer Service number. The young lady at their overseas Customer Service Department said the flowers were delivered at 10AM. I then called my wife (spoiling any surprise) and she said nothing had been delivered.

I ordered roses on the 31st of January. On the website kept saying "At Florist" and then "Out for delivery". 2 days late I called and wondered what's going on. They said they were out of the arrangement. NEVER notified me. NO email, NO text, NO call. So they were going to just keep my money and leading me on? I ordered it 17 days before the "Delivery Date I needed". So how were they "OUT" of the arrangement? And HOW did they NEVER contact me. Nor update my order online. NEVER will I or my family order from ProFlowers Again!!!!

This is worst flower buying experience I have ever had. They showed me flowers on the website that I ordered and then I receive an email saying those flowers are out of stock. I contact a support rep who takes 15 minutes to "look up my accounts" and she then tells me there are no florists in the area. This is a populated area so I know that is a lie. My order was refunded and I am now going to a real flower company, 1800 flower or the likes. DO NOT USE THIS COMPANY

Have used them in the past with excellent results. However my experience with an order placed on Feb 4 was awful. Flowers arrived frozen to recipient. She called customer service and asked that they replace (which they guarantee they will do). The representative seemed confused and so the recipient asked to speak to a supervisor. After being put on hold the same representative (not the supervisor) came back on the line and said they would refund the money, which was not what the recipient or I (the sender) wanted. This was going nowhere, so the recipient got off the line. A week later, there is still no refund. Awful awful service. And did not honor their guarantee.

Attempted to purchase flowers for a funeral. Submitted the order and received an email stating would receive another email after they have been delivered. 49 minutes after they should of been delivered I received an email stating that were not going to process my order. The arrangement was suppose to arrive for the funeral viewing and by waiting to cancel the arrangement until after the funeral already had begun left me with no alternative recourse to try and rectify the situation. I then called customer service to attempt to see why it was cancelled. Lady that I spoke to barely seemed to understand English and would just repeat scripts she believed applied to this scenario. One of them being, "we aren't able to process your order." She said that to me probably three times in response to my asking, "Why was my order cancelled? Why was I notified 49 minutes after they were suppose to arrive?"

My sister had a traumatic event occur in her life. I went to the ProFlowers website and found that I could send her flowers on the same day. I ordered the flowers and paid for same day service. When I received the confirmation email, there was a tracking link in the email. The tracking link never worked and only took me to the home page without any delivery details. I waited for the delivery email but it never came. The next morning I emailed customer service. I received an email later in the afternoon, that apologized for the inconvenience and told me that my order could not be fulfilled. A full refund was given. I would have prefer to find this out the same day, so that I could have used a different service that would deliver. This was very frustrating to me as a customer.

I ordered a sympathy plant from a group on the website today. The available options were disappointing and extremely limited. I selected one for $55. I tell the group the price and we all agreed. After entering in all info, card message, and payment, I finally see they are charging an ADDITIONAL $19.99 for delivery and an additional $2.99 for handling and care! So the agreed upon price of $55 quickly jumped to nearly $80. If the delivery and handling and care fee are always added on, they should be represented in the list price. These additional fees made up 32% of the total! Seems beyond excessive. I feel the company is deceptive, not showing these charges up front.

I placed an order on January 31st at 3 a.m. in the morning for same-day delivery. The flowers were not delivered until the following day on February 1st. I emailed customer service two times regarding the issue and have not received any responses back! This is the second time I've used ProFlowers and had the exact same issue. POOR CUSTOMER SERVICE!

My son sent flowers for my Birthday, the flowers had brown edges and some never even opened. I don't want to make him feel badly so I didn't tell him. I would not recommend ProFlowers. I did email the Company but got no response.

I ordered a bouquet for a friend in VA 3 days before Thanksgiving. The flowers were advertised with a 20 or 30% discount from a good selection they had on line. They were never delivered on the scheduled date. I had to reorder and a different bouquet was delivered a 10 days or so later. Although the bouquet was beautiful, the delivery date was very disappointing and I had to call them a few times to get this settled.

We receive many emails from ProFlowers offering sales of 20% to 30% off. I tried to order today some $46 flowers advertised with 30% off sale. The flowers, including a vase, had a listed marked down price near $32. I went through all the steps on their website, adding a near $5 greeting card. Delivery was listed near $16. Therefore cost should have been near $53. I had to enter all data, including billing, before the final price was displayed, and it was near $75! They had added a near $3 handling charge, but did not show any discount of the advertised 30% off the basic arrangement.

The website took my order and my payment but never delivered the flowers. The tracking showed the delivery was "in process" but after three days of waiting I called. The representative then told me that the company had a policy against delivering to a dorm room. Would have been nice to know that BEFORE I counted on them and paid them!

My wife and I ordered flowers for my Mother's birthday, the order never showed up the day scheduled and we reached out to customer service. Their reply was, "We will send them out the next day with apology note attached," they never even tried to do either. I emailed them again with them saying, "We will give you a credit on your next order." What a Joke!!!

Failed delivery, missed order date completely, yet sent me an email that the flowers had been delivered when they had not been delivered...customer service is like ordering a cheeseburger in India, complete with broken English. Avoid ProFlowers like the plague, order from your local florist....John.

I ordered specific flowers on Dec 28 for my sister's 60th birthday to be delivered on Jan 2. An arrangement not even close to what I paid for was delivered on Dec 30. I emailed ProFlowers on Dec 31 with a photo of the less than what I ordered arrangement and expressed how unhappy I was with the order. I received a response on Jan 5 that their website shows my order was delivered as requested and they saw no issue with it. I am not sure if they just don't care or I got the customer service buffoon of the decade, but I will not be wasting my money on this company again. The sad thing is that I read their reviews before placing my order.

Ordered flowers a week in advance, received an email today the delivery could not be made until tomorrow. I called customer service, they were no help and difficult to understand. This was an important "get well bouquet," I am very disappointed. The flowers will hopefully arrive tomorrow, a day late. After I got off the phone I used a local, reliable florist, they will deliver today. I will never use ProFlowers again.

Ordered flowers to be delivered to my Mother for Christmas on 12/20. Flowers were to be delivered on 12/23. I talked to my Mother on Christmas and said, "How did you like the flowers?" And she said, "What flowers?" I checked online and said out for delivery so thinking they are running way late. Checked again 12/26 and same. Called ProFlowers and talked to someone who was very hard to understand but told me the flowers I ordered were not available. I asked, "Why does it show out for delivery and why did not someone call me." I said they were a Christmas present for my mother who now has nothing for Christmas from me. She said, "Sorry you can pick out other flowers or refund." I asked to speak to a manager and she said no but when I pushed more she said ok and I was put on hold for over 15 minutes and finally hung up. Would never use them again and hope no one else does.

Our gift arrived one week late and after Christmas. ProFlowers refused to replace at no charge. Here is what the recipient had to say: “... I hope you will ask them for a refund because the petals have mostly fallen off one of the white roses (some from a red rose too) that is turning brown...and a few of the carnations were broken....no flower food enclosed.... looks like these were probably sitting somewhere. Not what you paid for! I took some pics for proof. Honestly...please call them."

My mother's 80th birthday was earlier this month and I ordered a nice bouquet from ProFlowers to be delivered to her. Her birthday came and went. NO FLOWERS. The day AFTER her birthday, I get an auto-generated email saying the delivery couldn't be made due to a problem with the arrangement. Her birthday came and went with NO FLOWERS. And, no notice to me ahead of time that there was a problem that could be addressed and then another arrangement be sent. I was HEARTBROKEN.

I placed a Christmas gift order with ProFlowers this year. I ordered 4 holiday centerpieces to be delivered to 4 different addresses. One was to be delivered on Saturday, 12/21 and the other three on Sunday, 12/22. I got an email on 12/20 telling me that my Saturday delivery was being delayed until Sunday. I quickly called ProFlowers to let them know that the recipient was leaving her home Sunday morning to head to the mountains for a family Christmas and needed to take the holiday arrangement with her - thus my order for delivery on Saturday. After dealing with a woman whose English was poor, I was told that my delivery wouldn’t happen on time. Based on that, I asked her to cancel the order. I was hopeful she understood me, although our communication was difficult. Instead of canceling that order, she cancelled another one.

What was ordered: two dozen roses. What arrived: seven roses and a bunch of carnations and mums. Not even close. I’ve ordered a lot of flowers from ProFlowers, and this is the first time they let me down. I will think long and hard before using them again.

I ordered flowers for my mom’s birthday, paid an additional fee for same-day delivery. It's been 3 days, the flowers have never been delivered even though their website confirms that they have been delivered. I called 5x, each time I had to repeat why I was calling, no notes in the file regarding my previous calls and the issue and no follow-ups from them. The customer service is so awful, I finally decided to cancel the order. Now I have to fight to get a refund. If I had read the reviews prior to placing the order, I would have used another supplier. Their website is well presented but the service is beyond bad.

My husband ordered flowers in November to be delivered on my birthday in mid December. The money was debited from our account on 11/29/19. I received the flowers a week AFTER my birthday. They were not stored in water but just thrown in a box and traveled thousands of miles. They were wet, limp and dead. I threw them away. Customer service is outside of the US and there's a communication problem. Fortunately, Paypal refunded our money.

I ordered flowers for a funeral. For some odd reason, they could not deliver to a funeral home, so I had the flowers delivered to a family member I knew was attending. I was later informed by them the flowers did not arrive as planned. I called Pro-flowers, sat on hold for 1/2 hour, and was told (like it was no big deal) "the flowers can't be delivered today, but they will go out in one week". I spoke with a manager who said the same thing. I was extremely upset, again they were for a funeral, but I agreed to have the flowers delivered at the later date so my sister-in-law would receive them.

I have been using ProFlowers for at least five years buying about 4-5 bouquets annually. Here is the point, as long as all is done through the online ordering system, generally everything is okay. However, the moment there is some problem (incorrect address, missing card, the need to reschedule, etc), you can't really count on their customer service to fix it quickly and properly. At least in my experience, they never reply to their email customer service, the online assistant is nonexistent. Also, there is no easy way to cancel orders. You can't do it online. You must call and wait etc. In short, I'm looking for another company.

I gave 1 star because I could not give zero stars. I placed an order to be delivered a week in advance and my order was not even picked up on the day it was to be delivered. I order the flowers for a family/holiday event. I expected it to be there on the date I selected. It was not. As a matter of fact it still has not been delivered. I don't even see the point now the family event is over. I have sent 2 emails and I still have received no response. I will never use ProFlowers again.

Ordered the “large” bouquet for my wife for our ANNIVERSARY along with a mylar balloon. The flowers arrived as promised, but the balloon said “Happy Birthday“. Also, the bouquet was not even close to being a large. Sent several emails to wecare with zero response. Done with these guys!!

I ordered a little Christmas tree for an out of state gift Dec 14th. PayPal debited my bank account same day. Dec 16th I received an email from PayPal that ProFlowers issued a refund. The transaction says ‘cancelled’ .. ‘refund requested’. I didn’t cancel the order & as of Dec 19th have received no communication from ProFlowers. I have called customer service 5 times to ask why my order was cancelled. Twice the reps sounded like children. They couldn’t find my order, couldn’t repeat the letters in my name, and repeatedly begged for another chance when I asked to speak to someone else who could understand English.

I purchased a floral bouquet on December 13th to be delivered on December 14th. I received a confirmation email stating that my flowers were sent to the local florist to be created and delivered. On December 14th we waited all day long for the flowers to arrive for my wife for our anniversary. At 8:15 the flowers still did not arrive so I contacted ProFlowers and they told me that they had no florist in the area to service my order. I said to the woman on the phone, "So nobody sent an email or a text or anything to let me know that this was not going to be delivered. I would consider it is that or unprofessional." I requested a full refund which was given but it does not replace my wife not receiving her flowers on our anniversary. This was a big failure on the part of ProFlowers and I will never use or recommend ProFlowers ever again.

So a couple days ago placed a Order with the company. Received confirmation of my order. Also asked to have shipped in the morning so I paid an additional fee. Went to check status on my account it’s not showing up. Called customer service to find out what’s going on. She ensures me everything fine. She sees it. She will send me another email with the matter corrected. Received a email from company. Order number in the subject. What alarming is the body of the email has their logo and everything. Order number, subtotal, total are blank. Mind you ProFlowers charged my account already and took their money.

I bought a Groupon to purchase some flowers. The groupon code didn't work online. I sent them 2 emails about it as I was out of town and couldn't call. I got no email response. I finally called, spent an hour on hold being transferred to multiple people only to find out I had to order online since their website wasn't working. I called back to order and that took another hour. The person insisted I get a vase even though they have a 'no vase option' online so it was finally removed. Then I wanted them delivered that week which was an option online but they said delivery wasn't available until a week later. I'm very disappointed in my service as I've heard great reviews.

I used to LOVE this company, I was always happy with the flowers and service... Then they were purchased by FTD. Now it is as terrible as FTD. I purchased a Groupon and couldn't use it online so I called to try to order online which took almost 20 minutes (getting the 16-digit Groupon code correct over the phone is a challenge). Then she said she couldn't actually use the Groupon, that she would have to charge me the full amount, but refund me for the Groupon later. I waited a week and no refund. I called back; again with the Groupon code again with the promise of refunding the $30. I received an email saying they refunded the $30, but I only received $1.53 refunded. So I called back AGAIN; this time they told me that the Groupon was applied and I could contest the charge with my credit card! What a dumpster fire. I have used them for all of my flower deliveries for the last 15 years, but I'm done. Their customer service has become a joke.

I placed an order for my mother's birthday and paid to have it delivered on that day. At the end of that day, it had not been delivered. When I checked the status, it said "order canceled". I did not cancel it. I called them and got a representative who told me in broken English that the order was rejected by the carrier, UPS. No reason, no explanation. Just read his script. Now, because I called, a refund is being issued. I doubt I would have even gotten that if I hadn't called. Even with the refund, the occasion was missed due to their incompetence. I will never order from ProFlowers again. There are plenty of other options. I suggest you go elsewhere too.

Always used this company in the past. My first time using it this year was this last week. I was supposed to go see my grandma for the holidays but couldn’t due to weather and ordered her a lovely bouquet along with a balloon, and was GIVEN the option for SAME DAY delivery yet this didn’t happen and I was charged for such. So the flowers come the next day but with no balloon, that I was offered and paid for. Sent an email to “wecare@proflowers.com”. NOTHING back. Thanks guys! I don’t think I’ll be getting my refund due to other reviews.

For many years this was my go to company online. Since July of 2019 the company has changed dramatically in quality and especially customer service. I usually purchase 10 to 12 times a year and was very pleased until July. I now see where the company is in financial reorganization as of June which probably explains the dramatic change. My e-mails to their we care address over the past several weeks have gone unanswered and yesterday was my sister-in-law birthday. They charged my card a week ago but no flowers. I am saying, watch out!!

I specifically ordered a very large arrangement as it was for an 80th birthday. However, the arrangement that was received was HALF the number of flowers shown in the picture online. I will not use this service again. I paid an exorbitant amount of money for something I thought was going to be stunningly beautiful but could have been picked up at the grocery.

No 20% discount offered as promised in their promotion and advertising. Ordered 3 separate occasions purchases of $50, the promotion and advertising offered 20% discounts of purchases over over $29. No offer was given as promised in their advertising and promotion and this is fraudulent, neglective, and unfair to customers who believe they are going to receive said and offered discount(s). This is the basis of my complaint and restitution is in order for ALL of PROFLOWERS Customers who did not receive said discount credit(s) or offer(s)...?

Several years ago I ordered flowers for my wife from FTD on Valentines Day. The flowers were never delivered. When I finally got a hold of customer service after busy signals and waiting on hold, I was offered a 20% discount for my trouble. After that insult, I vowed never to use FTD again and switched to ProFlowers and was very satisfied. Today, I was trying to order from them and encountered multiple problems. I specified same day delivery and and the delivery zip code. I selected a bouquet that was available for delivery that day. After entering all of the delivery information, I clicked to submit the order and it told me that it was available. I tried this 3 or 4 more times, each time entering all of the information again and each time was told my selection wasn't available. It was about this time that I noticed the tagline underneath the ProFlowers logo: "an FTD company". (My order from 1800Flowers went though on the first try with no problems.)

Purchase a bouquet of flowers 5 days in advance from Pro flowers for my wife for our 9 yr Anniversary. Flowers was scheduled to be delivered at her job. The flowers was delivered as she was walking out the door headed home at 4pm. No one ever contacted me to give update on delivery. Very unprofessional. Contact number was provided. Also I sent 4 emails to their site 5 hrs prior. No one responded. Very disappointed in their service. I spent 111.00 dollars on arrangement to get that kind of service is unacceptable. My wife called them and they had no apologetic words to say. Will never ever use them again in the future. Disappointed customer.

I'm overseas and I ordered flowers for my mother for Thanksgiving. I ordered them 1 month in advance and the payment was pending. The date of the 22nd came and went, no flowers arrived. I received no notice, the payment just disappeared from my account. I reached out to customer service and they did not respond. I just wanted to make my mom's day and ProFlowers failed to show up and couldn't even give me a heads up. Truly a shame, spend your money else where.

We have used this before and no problem but when we ordered flowers a week early to surprise my wife on her birthday at the office it failed. I got an email at 6 am saying it was out for delivery and then at 5 PM I got a call saying they didnt "realize" it was a business address even though it was specified on the order. RIDICULOUS we ordered it as a surprise and it was ruined.

I ordered and paid $87 for "Perfect Day, Bouquet - Exquisite which claims to be Lavish and Grand... the vase was not even supplied! This was, by no means, what was delivered! It was disgusting! For a company that claims to offer the best, it was a complete failure! This will be my last time using this company, and I will never recommend this company to anyone in need of flowers or gifts. This gesture which should've been an expression of our love, misrepresented our intention. It was laughable! Wish I could've included pictures of what I ordered and willingly paid for and what was actually delivered.

I ordered flowers on their site for "Same Day Delivery" the only thing is that the flowers still have not been delivered, 1 1/2 day later. I contacted them and right away they gave me an excuse! The flowers were to go to a friend who has been depressed and was having a bad day, I wanted to cheer her up at work. Unfortunately, this did not happen and again, still no flowers. Waiting for a solution from the CS Rep. Will never order from them again!

Ordered flowers for my mother in law birthday and they took my $60 but when I called to confirm delivery for tomorrow they had no record of me. Spoke to manager, etc. Having to dispute with my bank. Never had to dispute anything with my bank in 20 years so wish me luck!

So... I ordered flowers to be delivered to my girlfriend for her birthday, a MONTH in advance. Today is supposed to be the delivery day, and they weren’t delivered. I call to ask why, and turns out they never shopped the flowers in the first place! Now they can’t deliver for a few more days!! Horrible service.

We ordered flowers to be delivered to a church on a Sunday for a special service (it was a large, expensive bouquet). AFTER the event was already over, we received a call stating that they had attempted to deliver the flowers and there was no one there. Fact is, there were hundreds of people there. The flowers were delivered a day late (missed the event!!!). When we contacted the florist that delivered the flowers, they said that Pro Flowers knew that they don't deliver on Sunday and should not have used them. The florist received a note from Pro Flowers asking to deliver it on Monday. I am very slow to use this language, but the representative from Pro Flowers lied to us. The good news is, they refunded our money and for that we are grateful, but the damage was done and sadly, an employee with the company was just not truthful. Hence, we cannot recommend Pro Flowers for any reason.

The flowers are good quality, but make sure you don't have to make any changes. I ordered birthday flowers for someone. She got in a accident and couldn't go to work. So, I emailed and called customer service to change the deliver date from tomorrow to the next week. They said everything is ok. Well, the flowers got delivered and she wasn't able to get them for a few days.

I ordered flowers to be delivered the next day for a special occasion. The flowers did not arrive. I called and they promised they would be delivered the next day. They were not. I tried calling the phone numbers, none of them work. I tried emailing, no response. The "Track an Order" link only sends you back to original page, it doesn't work. Now the special occasion is long gone, I've been charged for the flowers but they have never shown up.

After a hard few days my guy ordered me flowers - They did not arrive on time and when he called he was given the excuse "bad weather delay" so we looked at the weather between there and here and saw nothing but rain showers. When they arrived a day late, they were wilted. He contacted the company to request either new ones or a refund a week ago and the only response he got was the generic, "Thanks for contacting us. Someone will be in touch." No one has BEEN IN TOUCH -DO NOT RECOMMEND!

I scheduled a delivery for November 1st of a premium bouquet of flowers. It wasn't delivered. I called to find out the problem, oh, it can't be delivered until Monday. The woman kept asking the same questions repeatedly. Then when I agreed to Monday, she started calling it a redelivery. I can either have it redelivered or get my money back. I kept telling her it wasn't a redelivery, but she was so busy reading her script, she wasn't listening to me. I will never order from them again.

Just like all the other reviews - this broker is a joker. When a customer buys flowers for a special occasion, within the time frame, to make someone's day the least you could do is DO IT! Don't not do it, not email, not call - nothing. Then from what I could understand from the Inda help desk is that I could try again for some random flowers and she would be so kind to give me a $20 voucher for my next order - next order, ha ha. Never again Not-So-Pro Flowers. I will take my full refund and go pick up flowers locally.

I ordered the flowers and asked them multiple times to make sure to have the flowers delivered before 4 pm. The reps told me the florist was notified and the flowers would be delivered on time. The flowers were delivered late and def not worth 80 dollars! They didn't sent the size I paid for and on top of that they sent dead flowers! Who does business like this???

I sent sympathy flowers to a funeral. I ordered 5 days in advance for a Saturday delivery. All I got was an automated confirmation but on the day the flowers never reached. I have tried to call and email the company 6-7 times in the past 20 hours and haven’t been to connect to a real person either way. I spent $160 on the flowers and I am appalled this horrible customer service!!! The fact that in this day and age the customer service call drops every time after I wait 10 minutes and before I get to a representative and that an email has not been acknowledged or responded to is simply appalling for a company that functions online!! I am out $160 and no flowers were sent to this person on a very sombre occasion. This was really important to me. This is so unfortunate!

I have used Proflowers in the past without issue for same day as well as future deliveries. I used same day prior to cut off time for a birthday today October 26, 2019. I received the confirmation email at approximately 2pm indicating I would be informed when the delivery occurred today. It never occurred. I call customer service at 1040 pm and what took place was utterly ridiculous. I was first told my card was declined, which I knew wasn't true. Then I was told they had no card information, which didn't make sense if my card was declined. Then I was told the florist didn't have the flowers. Subsequently, it was my local florist fault because the local didn't communicate they had no flowers, this too made no sense because I live 6 states away from where I was sending the flowers.

The website is extremely misleading on pricing. Also, their Groupons cannot be returned even if you haven't used them. Prices do not include vases shown in pictures, delivery (+$16), Saturday delivery (+$15), care and handling (+$3) or taxes. Be wary and do not purchase a Groupon without knowing how much everything will cost as you cannot return it.

I will be short and sweet. Ordered flowers for our anniversary to my wife's workplace. I checked on the flower delivery at 3pm since I did not receive a delivery confirmation. I called their customer service and was told they have no control of the delivery and it will be before 5. My wife left at 5pm making me look like a bad husband. The owner received the delivery at 5:30pm. Never again!

I ordered a bouquet to be sent to my mother-in-law. It was to be delivered on a Friday. First I received an email that they wouldn't be delivered until Saturday. Then I received an email that it had been delivered. Then on Saturday I received an email they had been delivered. We asked on Saturday about the flowers and she hadn't received them! So I called customer service. They said there was a problem finding a florist to deliver them! Really??? In Reno, Nevada?? They promised me an upgrade and said they would for sure be delivered Monday. And again no flowers. So if I had assumed they were delivered as the email said, I would have just been out the money. I did receive a refund after another phone call. Never again will I use ProFlowers. If you do, check the delivery!!!

Unbelievably poor service. I searched for the best online florists and the article cited ProFlowers.com as the best same- or next-day delivery. The website gave me several options in the zip code I entered. I paid $214 to have a wreath delivered to a funeral the next morning and received a confirmation email saying they'd let me know when they delivered the wreath. At about 11:05, I realized I hadn't received a confirmation email, so I called their 800 number.

Horrible company. Ordered flowers for my mom and wife 2 weeks in advance and both orders showed up 2 days after the holiday. And the flower arrangement was small. I could have got more and better flowers from the grocery store!! And cheaper. They also said they would refund me the money and never received the refund. STAY AWAY unless you want late, dead, & small flowers.

Called 3 times to let them know I received a box of broken glass from them and no one ever answered the main number and then I emailed them and they never wrote back. Horrible delivery and customer service.

I thought I had ordered the perfect gift of a blooming plant for a friend's birthday. To my dismay, there was no delivery on the day scheduled and no call or e-mail that there was a problem. I called the customer service and was disconnected after holding ten minutes. I did call back and was able to speak to someone. The girl that took the call was pleasant but was not able to give a reason for my order not being delivered. She did offer a refund of the delivery charges and did offer to select something else but it wouldn't be delivered until the following week. I feel at the very least, ProFlowers should have made the effort to get something delivered immediately to the recipient. 4 days after a birthday is just not acceptable and neither is not letting a paying customer know there was a problem. Instead they just didn't make the delivery and couldn't tell my why not. This is just not good customer service and I will never purchase from them again.

Needless to say, although the flowers I received from my son for my birthday were a beautiful assortment apparently the delivery driver/company had no idea about keeping flowers fresh. The day they were delivered it was 93 degrees. The flowers were left on cement porch in full sun. My husband and I were out of town for the day celebrating. We arrived home 5 hours later. After opening them - the flowers were warm to the touch - I followed the instructions as detailed. The lilies and one rose opened up. The remainder stayed as when received or dried up. Very disappointed in this company. Perhaps it should be renamed Mediocre Flowers. Purchasers please be aware of the climate before they are shipped and let the recipient know when they are arriving so they can be taken care of immediately.

This outfit is a joke. I was trying to purchase flowers online. I thought I had my order finished and knew exactly what the charges would be according to the order sheet. When I got to check out they had added about 4 additional charges. Additional delivery charges, rush charges, packaging and handling charges, etc., etc., etc. Unbelievable!! The cost of my order doubled at check out. Then the fun really began, I called their customer service line, at which time I talked to two people who could barely speak English. By this time my frustration level had reached the boiling point so I simply hung up, being very happy I wouldn't be doing business with this outfit. If I could give them zero stars I would. Save yourself some time and trouble and shop for your flowers elsewhere.

First order was supposed to be 18 red roses with a vase, took 2 days to deliver. When received, it was 12 red roses with NO vase. Got money back, second order was supposed to be the same as the first, 18 red roses and a vase. And a again received 12 red roses with NO vase and a tore up box. Will NOT use them again.

I can not believe it! I gave specific instructions for the flowers to be delivered by 9am! I then got word that they were not delivered until 3:50pm! They missed the funeral completely! I was so embarrassed! I then tried to call them to get a refund and they said they were not able to give me one!

I am very happy to have tried this delivery for the first time. Each penny spent was all worth it. The flowers came fresh and very beautiful as it appears in their website. Thank you for helping your customers send their love and care to their loved ones.

I am from Australia and used ProFlowers to purchase flowers for my sister for her birthday. She was out of town and her plans had to change and cancelled her flight home. I tried to contact ProFlowers to ask them if they could delay the delivery, but have not heard anything from them whatsoever, not even if they received my email or if they were not able to do it for what ever reason. We have received delivery updates that the flowers have been delivered, but we do not have anyone to collect it for her.

Ordered a Snake plant and a Peace Lily. Paid extra for delivery. Snake plant arrived as ordered. It is a healthy looking plant. Peace Lily didn't arrive as listed on order form. Will take additional 5 days to receive after calling 800 number. Customer service rep apologized and refunded the "extra" delivery charge. The Peace Lily will be a late hostess gift next week. So I like the Snake plant but unhappy with (their words) "dropped the ball" for the Peace Lily. Each plant had an extra delivery charge attached for quicker delivery.

Ordered flowers for my wife on the first wedding anniversary after her extensive cancer surgery several days before the actual delivery date. The morning of the delivery day the tracker says the flowers won't arrive until the next day. I call to verify if this is indeed true and they offer to refund me $5 and an apology... No reason or explanation. Thanks for blowing the surprise and the disappointment. No further business forthcoming.

The order of two dozen roses arrived on schedule, and they were retrieved within 10 minutes of delivery, and the box opened shortly after. But the assorted roses were either dried out and wrinkled, wilted, or on a couple of the blossoms, literally falling apart. Since it was in recognition of our 37th anniversary it was very disappointing.

Ordered 2 dozen roses a week before my anniversary. On my anniversary I kept checking the status of my order and it never changed. I emailed, waited on the phone for almost an hour and it was never answered. I finally got someone by chat. They offered to resend the order. I asked for compensation and they offered $20. I asked for more. My order was over $50 and they come back with $25. I told them to refund me. The guy I was chatting with thought he was giving me some great deal. I told him I would start posting my own reviews.

I ordered flowers on a Friday morning to be delivered by Monday. I was notified via email at 4:48 PM that two of the three flowers in the bouquet were unavailable. My options were to swap out my lilies and irises with daisies. I paid close to $80 for this bouquet and I was not oK with this substitution. They told me that they would hold me on the line and call the florist to see the other options. While I held on the line for more than 10 minutes they came back and said that they could do white roses instead. I said that was fine as long as they would still be there by the desired date. Monday.

I have never ordered flowers from Pro Flowers before and I will never again. I ordered an $80+ flower arrangement to be delivered to my daughter on her 30th birthday in San Diego. She never received the order yet I received an email stating that the arrangement was delivered. I contacted customer service immediately, who then looked at my account and found a message indicating that delivery was attempted but not successful. I asked her why then did I get this email that it was delivered! She apologized and stated that she’ll have another florist deliver her flowers the next day.

This ProFlowers is probably short for "promises promises" that they can't keep. They were supposed to deliver flowers on the day of my friend's birthday. I get a last minute email that they can't deliver on day I scheduled and would deliver next day. Keep your flowers, ProFlowers. The whole point was for my friend to receive them on her special day. I was on hold forever and it took about an hour just for them to let me know what I already knew, that they made a false promise. Stay away....My surprise was ruined don't let your occasion be ruined by them!

My son is active duty military and deployed. The day he left he asked me to send his girlfriend birthday flowers while he was gone. He birthday is 9/13. I ordered her flowers 9/11 in the morning. I received an email 9/13 at 10:07 PM that there was an "issue" with my order and the flowers would not be delivered until today 9/14. ProFlowers did nothing else; no phone call, no offer of compromise until I called them. I cancelled the order because I have no confidence that ProFlowers would do nothing out of the ordinary to follow up. The person online was unintelligible because of poor connection (VOIP I think) and lack of pronunciation of the English language. Never again ProFlowers (misnomer), here I come FTD or Amazon. Too bad a Zero 0 rating is not possible.

I ordered 3 dozen long stem roses for my mom’s birthday. Ordered them Sept. 5th. My mom's birthday is is Sept 13. I wanted them to show up on the 12th due to knowing she would be away for the weekend. She never got them, so I tracked the order and said it was delivered on the 12th. This was not true! So I called customer service and she claimed she had no idea where the flowers were. That track number was lost?!?! How about picking up the telephone to let me know,. They also have my email address and my home address! No one bothered to get ahold of me. So she tells me she could deliver them on the 17th? So I asked, are you going to give me a discount? She said she would waive the shipping. Not good enough! I am very disappointed not getting that phone call from my mother with the excitement in her voice! Never will order from them again.

My friend was very happily surprised to receive a bouquet of roses from me for her birthday. That was about the only thing correct. They were roses. But 12, NOT 24. And multi-colored, mostly pinks and yellows. And NOT Tie-Dye/Unicorn roses.

I ordered my girlfriend the "100 BIRTHDAY BLOOMS - Orange Floral" arrangement for her birthday and they arrived today with most flowers completely dead. The ones that were not completely dead, were very wilted and ugly. I understand if a few are wilted, but this is 80%+ of the flowers which is just unacceptable. So I called their Customer Service line and after waiting 16 minutes to speak to someone, I was questioned who I was. She asked my name and mailing address, to which I provided, but she said that the flowers were not delivered under that name. I told them that I did not order them for myself, so they were not addressed to my name, but a female name at the same address. Somehow, this perplexed them - it seemed as if they became extremely suspicious of me.

I've never had a problem with ProFlowers until this past week and because of this I will never use them again. I ordered the Happy Day Bouquet because it had same day delivery from a local florist. It was supposed to arrive August 28, 2019 Wednesday. It never did. I called the next day to customer service and they refunded my $5 same day delivery fee and the flowers then were supposed to be delivered Friday August 30, 2019. Again, no delivery. So I just called customer service and they said they were having problems with the local florist. That's the second excuse of the same wording.

I don’t even know why the company has scheduled delivery dates. They don’t follow them and they say something is delivered when it’s not. They refused to respond to complaints via calls or emails about failed deliveries. I am left to only stop my credit card payment. Don’t use! I don’t even know why the company has scheduled delivery dates. They don’t follow they say something is delivered when it’s not. They refused to respond to complaints, calls or emails about failed deliveries. I am left only start my credit card payment. Don’t use, if possible.

I received an email from ProFlowers stating bouquet had been delivered. I immediately called recipient, NO DELIVERY. I emailed complaint twice and have NEVER heard from them. Why would I get a delivery email when nothing was delivered? And emails to customer service received no response. The flowers were finally delivered but very late at night.

I didn't give 1 star because they kept me updated regarding the status of the order. But the actual flowers they delivered looked VERY BAD... like they were dying... I will not use them again that's for sure.

I recently ordered a beautiful rose plant from the ProFlower website. What was delivered was a disappointing tiny version of the plant shown on the website. After complaining to ProFlowers, they apologized and sent another rose plant telling me it would look like the one on the website. Well, the second one looked identical to the first!!! I am very disappointed!

Used to be ProFlowers. You call them, they supposedly went out to the field and cut your flowers and then they would overnight them to Fedex and you get them fresh. The last couple flowers I ordered that wasn’t the case. They outsource it to a local flower shop. So you’re better off calling the local flower shop and cutting out the middle person. Our flowers for two different people ended up spending almost $200 total. And I would’ve been better off probably want to save half of that if I would’ve just called up the local flower.

This very company never delivered flowers on the time and date they confirmed. Never received any notification or call from them if the order is delayed .After inquiring about it next day their answer was they are still trying to find a local floral shop to deliver it and it will take more than two days. Rude representative kept pushing I should keep the late delivery. No concern for the occasion it was ordered for. Very poor service, never recommend it to anyone.

If I could give zero stars I would. I ordered a very beautiful Peace Lily for my sister that was supposed to be in a woven basket planter with cute multicolored Pom poms in it (an upgraded planter that I paid extra for). The first time it was shipped it arrived in a generic plain burlap basket and the plant had very few blooms on it with leaves that looked broken or chewed off. I let the company know and they assured me that they would send the recipient the correct order with the right basket that I paid extra for. Yet again, the order was incorrect only the second time the box was in even worse shape than the first delivery and it was still the wrong basket! When my sister opened the box the plant had ZERO blooms or flowers on it this time. If you don’t have inventory of a product a customer should not be led to believe that their gift will be sent as advertised online. In fact, it should not be advertised AT ALL online if the product is not available.

I ordered a gift basket on July 24th to go out to my fiance's birthday on August 13th. More than enough time and when I called on her birthday because she didn't get it they tell me they didn't have that product in stock so they canceled the order. Never contacted me. Horrible customer service. The lady on the phone had the nerve to ask me if I wanted to order something else.

I submitted a order of roses to be delivered to my wife's office on our anniversary, made the payment, received the confirmation at 4 PM of the flower have not arrived. I contacted customer service and they stated the order was not processed because they didn't have the greeting card and will not be delivered. Extremely disappointed with the service.

Been using ProFlowers for 6 years now after I found no consistency with other florists in quality or pricing. ProFlowers website is user friendly, and pricing is fair. I order several times a year from ProFlowers and I have never been disappointed. Paul ** Higganum, CT

My son sent my wife some flowers for Mother's Day (Stargazer Lilies and Iris) which she received on Tuesday, May 14th. One of our two cats ate a piece of 3 leaves (I have pictures if you want them) and according to our vet and tons of other public information, this flower is toxic to cats! Our vet told us to call the ASPCA Poison Control before taking her to a hospital. We did, at a cost of $65 and they created a file. We then took the cat to Mount Laurel Animal Hospital in NJ where she was immediately admitted. The vet explained that not only is the plant toxic, so is every part of it including the pollen. It causes kidney failure.