ProFlowers Reviews

The bouquet was beautiful. My mom loved it! I think a better job could have been done given the price of them. Better at cutting the stems, putting the arrangement together, a better vase. Other than that, my mom was satisfied so that's all that matters really.

Look at the winners "ProFlowers" sent my best friend for Graduation. She graduated to work as a grief counselor in Hospice, and they went ahead and left death at her doorstep. The photos speak for themselves.

Have had to re-order the bouquets both as a Receiver and Buyer. Hard to see the disappointed look on my loved ones' faces. One was a long distance FTD type of order and my daughter was so excited to Order for me. She was asking me...is it there yet? Are they there Fresh and Beautiful? Ultimately about 50% of the time they required Customer Service Intervention.

I just received a bouquet of tulips for Mothers Day. They were shipped via overnight mail, so arrived the day after shipping. The flowers were stuck in a box with a vase, some chocolates and no water at all! The stems weren't even in a plastic bag; just in open air inside the box. Flowers do not survive overnight without water. If a company is going to ship flowers someone needs to figure out how to keep the stems moist enough for the flowers to survive. This isn't rocket science folks, but since this company seems incapable of common sense, I strongly suggest you order your flowers elsewhere!

I received a call from a woman in my neighborhood that she received a box for me. She lives at 71, I Am at 171. The address on the label was incorrect. I opened the box to find stems bending sharply downward and petals drooping. It was sent out on 5/6/2021 so the label read. After putting them in water and the little envelope included, they did not recover. Tomorrow is Mother's Day. My daughter is so upset and embarrassed. The company will give her a refund, but, that does not fix the sadness my daughter feels for sending a dead arrangement.

Purchased a beautiful arrangement of flowers for Mother’s Day. Mom received them, opened the box and was a totally different order. Will never order from here again! Customer service is just as bad. No good!

The prices for the quality of the product is not equal, because they use independent florist the product is not consistent, I've had good and bad, and the arrangements are small for that price. It's a crap shoot.

I received flowers today for Mother’s Day. I immediately open the box which was supposed to be two dozen assorted colored roses. Every one of the yellow roses immediately fell off their stems. The others were only “OK“. I called Customer Service and tried to speak to someone who spoke very poor English. After I was finished and she assured me that everything was taken care of I asked to speak to her supervisor. She left me on hold. I called back and the 2nd Customer Service individual had no record of my call. Not only were the flowers disgraceful but the customer service was incredibly poor. Do Not Use ProFlowers!!!

I paid over $80 for a floral arrangement for Mother’s Day and the flowers arrived beyond dead and covered in mold!! Don’t even get me started on the smell! I’ve never seen flowers like this and I’ve kept flowers for over a month in the past. Shop elsewhere!

It was supposed to be a combination of roses and other spring flowers. It was awful. Dinky little flowers with one dead rose that was so old the petals were already falling off. For $100 I could have gone to Publix and got triple the amount of flowers that were "fresh". There is a reason for all the poor ratings they receive.

I ordered the multi-colored tulips for my Mom's funeral. They were delivered the day of the viewing. When I get to the funeral home and look at the flowers sent by people, I see that the tulips are just BULBS. They had just started sprouting. I was told by others they looked like fingers coming out of the ground. Thanks ProFlowers for sending me that disgusting memory... This company is horrible.... WHY would you send BULBS??? How hard would it have been to contact me about replacement flowers?

This company is always on time & always consistent with the product that is expected. In addition, they have corrected any mistakes and that is another plus why my wife & I continue to use them. We have used them for sending flowers to family, friend and even each other when it is time for an anniversary, birthday, or just to say Hi and surprise each other.

Yesterday my daughter had flowers sent to me for my birthday (5/05) & Mother's Day. This was the 1st time she has ever sent anyone flowers before. She picked a very beautiful arrangement from PROFLOWERS with a vase that was around $100!!! It arrived right on time yesterday! I was so excited to open them up and call her to let her know that I had received them! I opened the box up to find DEAD, ROTTEN, MUSHY FLOWERS! Most looked like dead weeds! I have pictures of exactly how they arrived and it was so disappointing and frankly I was shocked that anyone would charge anything for these dead weeds with a few roses thrown in.

I feel the initial price they post to draw you in is quite misleading. Once you open the page you can see the price is for a very small bouquet which you can not see in person of course, but it is blown on their page to appear larger. Personally learned when the low cost bouquet was delivered to my Mom and it was quite disappointing. Larger bouquets which are more appropriate are much more expensive.

Flowers are fresh. The arrangements are full and colorful with flower colors complement each other. Blooms last at least 2 plus weeks. Delivery was courteous, flowers were best and orderly upon arrival.

ProFlowers gave me the runaround, did not honor discounts and handled a lack of product poorly. They are awful. Don’t do business with this company ever! It’s not worth it. Go with someone else for your own sake!

It is critical in building customer trust in this business. 1- Authenticity of pictures as shown on their website, 2- How the actual delivery matches, 3- On time delivery and 4-value for the price paid.

Very dissatisfied with an order I placed through ProFlowers. The order was placed on February 10 for delivery on February 16. I received an email on 2/15 stating "Your order is on its way", noting weather conditions along the route that might delay delivery, but was "on track". Then on 2/17, I received an email stating that the delivery was unable to be made due to inability to "secure a local florist in that area". I find it hard to believe there is no local florist in or near Apollo Beach, Florida. Two options were presented – I could cancel and receive full refund or the item would be delivered within the next 3 days and a $10 refund would be applied. I opted for the 3 day, $10 refund option, which somehow was now referencing a different order no.

I ordered a bouquet of flowers for my girl for Valentine’s Day & they came over a week late and they were dying and smashed when she received them. Customer service was terrible and provided no information and lied about when the flowers actually shipped.

I ordered a bouquet of flowers for same-day delivery. They were never delivered and the address and phone number were correct. They refused to provide a different florist to deliver the flowers. And they kept giving me the run around about how they attempted to deliver when the delivery address has a 24-hour concierge so there is no way the flowers could not be delivered. The address was correct and my flowers still have not been delivered way past the delivery date that they were supposed to be delivered and they provided no recourse. They didn't take any responsibility for not delivering the flowers and still took my money!!

I ordered flowers for my daughter to be delivered on Friday. They were not delivered, so I called and was told they would be delivered on Saturday. They were not delivered on Saturday so I called and was told they would definitely be there on Sunday. Again, no delivery. Finally on Monday, four days late, they were delivered. This is exceptionally poor service and false and misleading customer service. I will definitely find another company to order flowers from the next time. BEWARE of ProFlowers.

My fiance ordered flowers for Valentine's day and had them delivered to our home. I unwrapped them and put them in the provided vase with the provided plant food. I took a pic and sent it to him. Then I noticed some petals had fallen off. He was disappointed when he came home and saw them. He said they looked nothing like the pic and they weren't cheap. The next morning we woke up to find several flowers wilted and dead. He emailed the company and hasn't heard a thing back. We will not order from them again.

I ordered flowers for my girlfriend spending almost $100 for Valentines Day. I placed the order with a deliver date of 12 Feb (available). Well we were going out of town on the 13th for V-Day. The flowers didn't come. I called customer service and the woman I spoke with blatantly didn't care and just kept going "uh hmmm" repeatedly. She then replied they will be delivered on the 15th (Monday). I opened the tracking and it had changed to the 15th, then they didn't come again on Monday. Tracking now said Tuesday the 16th, then again they did not come, finally on Wednesday the 17th they arrived late that evening. After opening them, 24 rainbow roses, only 11 were usable. The rest died and the rose tops were all off. This is the worst experience A with ordering flowers I've ever had. After all this, I then googled them and there are a lot of reviews similar to mine, dead flowers, late arrivals etc. DO NOT ORDER FROM THEM!

Ordered flowers way in advance for Valentines Day to be delivered a couple of days early for convenience. They did not arrive. Got an email that I didn't see (it came late on Feb.13) saying, "You can cancel your order in 24 hours and we are sorry that the shipment issues delayed this." Didn't see it till today the 15th. I had called on the 12th about why no delivery. Customer Service only offered to refund extra delivery fee I paid. I asked to talk with someone higher and was put on hold and gave up after 20 minutes. Had used them a number of times but no more.

I ordered my GF flowers for Valentine’s Day ($100 worth!) and the delivery NEVER came on Valentine’s Day, how awful is that. No update, no call from the company, no status change, customer service was useless and had less updates than myself, no compassion. The list goes on but what is troubling is that they are not able to provide any tracking or delivery updates as they continued to tell me “we are not able to reach the florist” and was also told to have more patience / it’s on the truck for delivery now. They had me wait until 9 pm on Valentine’s Day just to be even more disappointed. I would NEVER purchase from here again. I had also sent Instagram and Facebook messages but got no response which didn’t surprise me after speaking with their customer service team. Very unprofessional and again, would never do business again with. Take my advice and use another site, one that can provide delivery updates/estimates.

Had flowers delivered to my wife for Valentine's Day. She was so excited when she received them, only to open the box and find the flowers wilted with brown edges. One of the roses even had mold on it. I was so embarrassed and extremely upset. The company did offer to refund my money, but it still left me empty handed on Valentine's Day. It was the first and last time we order from them.

I ordered 36 roses for my wife the Rose Colored Love bouquet. Paid $220 to have them delivered on the 13th. On the 13th they had not been delivered. I called and they told me that it would never have been the 13th, it would have been the 13th or 14th. On their website, there is no option to select multiple days, so this is a lie. They offered to refund, which I accepted. Today 21 roses arrived. So, even if they had gotten the delivery day right, they appear to be unable to count.

Ordered flowers for Valentine's Day 2 weeks in advance and paid handsomely for it. the 14th wasn't even available which is somewhat understandable. So I selected the 13th. A day early is just fine. Day of, flowers still weren't delivered by 7pm. I checked the order and it said it was to be delivered on the 15 despite the fact the order was in the next town over on the morning of 2/13. I chatted online with a customer service rep who assured me they would be sent on time and that it was an error. Still wasn't delivered. Chatted online again with another rep who say they were in fact being delivered on the 15th. The website was still advertising same day delivery for valentines day but couldnt manage to get my flowers 10 minutes away the day after they promised. Canceled the order, went to a local florist. Never again. Next time I'm going to use a local florist, or try one of the other flower companies such as 1-800-Flowers or Bouqs.

I’ve purchased flowers online before and never had an issue. Pictures looked great in ProFlowers and unfortunately I was fooled. The flowers they sent me are dead. I don’t know how this company makes money with the disgusting service they provide. Never again will I purchase from this place. Don’t waste your time or money with ProFlowers, they clearly don’t care about making their customers satisfied or happy by providing healthy flowers to people. You will not get what you ask for by the pictures online guaranteed.

Ordered flowers to be delivered by 12/12/21 - in time for Valentine's Day. The bouquet I picked was a nice mixture of roses and filler, and of course the bouquet in the picture looked healthy and full. This was my first time using ProFlowers. When the flowers arrived, some of the flowers were broken completely off. The yellow roses all had browned edges on all of the petals, and they were wilting. These looked like they were already a week or two old. It was so embarrassing to have these dead flowers delivered. We tried putting them in water to revive them, but with no luck.

Ordered flowers two weeks out from Valentine’s Day and get a email two days out saying they could not Secure a delivery company. At the same time of this purchase, another purchase was made to the same address which was delivered. So even though The addresses were the same the order numbers were different which meant apparently they cannot process my order. Mind you They had two weeks to get a delivery company set up and couldn’t come through. Now I have an individual on Valentine’s Day without flowers from this company. Don’t waste your time or money on this company. Look to find a local company that CAN deliver.

Ordered flowers well in advance. They did not show up on the day I paid extra for. It put me off that when you check out, the extra charges were as much as the flowers, but thought it would be worth it if they showed up as a pleasant surprise for my wife. Instead, she received nothing and I have to now try to come up with something else last second. Place your trust and money elsewhere.

Ordered flowers a full week in advance for Valentines a Day. Received them the day before which came with a card showing they came from United Super Markets. I paid $84 for flowers I could have picked up for 20 to 30 at United Super Markets if I drove there. The reason I ordered online was because I thought I was purchasing from a florist which would have high quality flowers. Instead I received low quality flowers. The tips of the flowers were wilted and dried with some black, like tips had been frozen. The stems and leaves didn't look fresh either. The flowers I've seen at Walmart looked better than what I received.

I bought flowers for Valentine’s Day to be delivered in the morning of 2/12 (paid extra for that service). They failed to deliver in the morning...I called. The customer service person said they would be there at night...They didn’t show again...I called again the next day and then they informed me now that the flowers would not be there until the 16th of February...Obviously of no use to celebrate Valentine’s Day...

This is probably my own fault for using them more than once. Every experience I have with ProFlowers is terrible. Their bouquets always arrive dead. They look nothing like what is pictured on the website. They are overpriced for the products they provide. I ordered flowers for my wife on Valentine's Day. I ordered them to arrive a day early, Saturday. I was charged a service fee, delivery fee, and a Saturday delivery fee. The delivery fees accounted for half of what the bouquet cost. When they arrived the flowers were broken and dead. Everytime I have used them I receive broken and dead flowers. I will never use them again. Do not waste your money.

I ordered 2 dozen red roses for Valentine's day, to be delivered on Friday February 12 per the shipping info they provided at checkout. I waited for delivery and they never came. I checked the tracking information I received post order and now they will be delivered on Monday, February 15! Thanks for ruining Valentine's Day. This is unacceptable. Do yourself a favor and order from a local florist, or just go to your local supermarket. I will never order flowers from these clowns again.

Expensive flower delivery came frozen, no phone call, no door knock. Customer service gave me the runaround, then wanted to contact seller to find out if it was ok to send another round of flowers. Why bother the sender?? Just make it right. No one could do anything except hide behind their "policy". Do not ever order from this company. horrible service all around

Please do not order from ProFlowers. It is nothing but a scam. We ordered flowers 2 weeks prior to Valentine's Day and they never delivered nor did they issue a refund and they have given us nothing but the run around. Very disappointed. They are nothing but scams.

I ordered flowers and a vase 3 days in advance paid extra shipping to have delivered before noon. Flowers were never received. Updated tracking information was never updated 24 hours prior to delivery. When I ordered online, the immediately removed from my checking account, but now, it seems customer service makes no effort in returning any money for my inconvenience and the flowers that were never delivered. Terrible business, I should have just shopped local and driven 2000 miles and delivered them myself, someone is always looking to rip off good Americans. This company is a disgrace.

AVOID AT ALL COSTS. Unless you are a fan of disappointments. Multiple arrangements ordered three weeks in advance for a surprise engagement. Called day of to ask where was my order only to be told that they "forgot to pick up the order", that it was never sent out on time (THREE WEEKS IN ADVANCE) ruined EVERYTHING. Support your local florists. The biggest moment of my life and I am left crushed.

I ordered flowers for my daughter's birthday, I received an email that they were delivered but she never received them. A call was made and a second delivery scheduled, that also didn't happen. No one seems to have any idea why.

I ordered flowers to be delivered to a residence on a Thursday. Thursday came and went, no text or anything acknowledging receipt by my friend. Friday I inquired to my friend if she got them - she did not. Friday I contact customer support and they apologized and said they would deliver them that day with an upgrade. I agreed. Friday came and went, again no text. Monday I inquired again - "Did you get the flowers?" "NO!" (At NO time did Proflowers reach out to me to let me know there were any issues.)

Today is my wife's birthday. I am waiting for her to be surprised by the doorbell ringing and seeing a beautiful flower arrangement. I got excited when I saw an email arrive saying, "Your flowers have been delivered." I looked outside, thinking maybe they were left on the porch. Nope. No flowers. I should mention that we have a ring doorbell that records activity on our porch.

I placed two orders for my two sisters, one week apart. The first order, they delivered a plant with someone else's name and address. My sister was confused all day. Then show up at 5, pick up the plant and give her my order. Totally ruined the surprise. It was awful. Now a week later and the second order is to arrive 1/15/21 and I get a notification that the order was sorted incorrectly and will be delayed!!! I spent a lot of money on these orders and wanted my sisters to have a nice surprise on their special day - NOPE - HORRIBLE. KD.

This is the second time I have ordered flowers from Pro Flowers for a delivery in Denton, TX and no flowers were ever delivered. It used to be that ProFlowers shipped flowers from their growers. Now apparently, they contract with local florists. I guess the local florists in Denton never get the order because twice now nothing is delivered after I bought and paid for flowers and got a confirmation. No communication about no delivery, just no flowers ever delivered. ProFlowers used to be a good company that I used for all of my gift giving, but never again. This company is terrible and should not be used. You can now use a local florist at 1/2 of the price and actually get your flowers.

The company sent me a refund and my mom beautiful flowers!!! I am more than pleased because my mom is so very happy and has lots of flowers. Thank you for making this right and I will use the company again.

I cannot believe the disappointing customer service from ProFlowers I have received. I placed the order on Thursday, December 10. The arrangement shows as delivered on Friday, December 11. They were not. I called on Saturday, December 12 and spoke to a customer service agent. I was assured that the flowers were on a truck to be delivered that day. Nothing was delivered that day.

The plants arrived and were about half the size pictured. They were in poor condition and not packaged right for the weather. I paid $80+ for flowers I could have picked up in grocery store for $10. Awful company.

I ordered Thanksgiving flowers- discount never applied or refunded. Paid for coloured vase- no vase delivered. Flowers were a ridiculously small bunch of flowers that I was billed just short of $75.00. They looked like a $15.00 bouquet from a grocery store! I called and was promised the discounts would be applied- it did not happen. I was embarrassed by the bouquet that was delivered- I’ll never use them again! This is the second time this has happened. First occurrence was a bouquet of flowers sent to a physician- they were dyed tiny mums three stalks, no fillers, clear vase. I was told I couldn’t get a replacement without a photograph! When I saw them on her desk- I literally cringed. Avoid this company- expensive with low quality product and even worse customer service.

I should of looked at the reviews prior to ordering. I purchased $100.00 worth of flowers for my lady on 11.28.2020. I requested that they be delivered on 11.30.2020. I received immediately confirmation of payment and that the order was being created. However, on 11.30.2020 at 2pm it was still showing being created. I called at 6pm and I was told that they were not able to reach the florist due to company policy, but that I should be patient because it was in route and would be delivered by 8pm. So at 7:50pm I called again, because at this time it's a joke, and I was told, "We're are sorry to hear about your experience but we will upgrade your order and have it delivered 1st thing in the morning."

I left a review on the horrible service on a recent order from Pro Flowers and was responded by James at **. James apologized for the delivery that did not happen on 11/25/20 and offered a free arrangement to be sent to our best friend Laurie ** on 12/1/20. The arrangement was delivered and was one of the most beautiful arrangements I have ever seen. My experience has now turned from being horrible to being very satisfied.

I ordered a bouquet on 11/24 to be delivered on 11/25. Today is 11/28 and no delivery yet. I've tried contacting ProFlowers using the link in my flower order and by phone. The email reply was just an email saying they would look into it. The 1st phone call put me into a dead-end robot system and the second to a human. The human was reasonable and I hope the delivery will be made today. My friend's father died and not time is passing without the bouquet being delivered. I would not use Pro Flowers again.

I placed a order for delivery for daughter's birthday. I am currently working overseas so I wanted to get her something special since I would not be there for her birthday. I placed order Nov 10th. Set delivery date day before her birthday since her birthday is on a Sunday. Received email, "We shipped your order" the date that they was supposed to deliver, new delivery date Dec 3rd. No notice that they were going to change the delivery date. Contacted them. "Sorry we couldn’t meet the delivery date," I asked why I wasn’t notified of the change of delivery date. No response.

On Saturday 11/21/2020 I placed an order to be delivered for my Aunt’s 86th Birthday on 11/24/2020. We waited all day... We tracked the order and called customer service. We were assured her gift would be delivered. I ruined the surprise and finally told her to expect a package as it was getting very late in the day and with a east coast/ west coast time difference I had to head to bed. Well today I checked to see what time her gift was delivered only to find out it was not. The ProFlowers website said that the “Business was closed at 8:52” and they would attempt a redelivery the next day.

I requested a flower delivery on 11/17 to be delivered 11/19. I really needed it delivered on 11/20 but decided to order early in case of an incident. I was emailed that the local florist accepted my order. 11/19 came, no delivery. I call customer service and they assured me that a reorder would be delivered on the 20th. No communication. Very few excuses, they asked if I wanted to accept another delivery 11/24. That's 5 days after my initial day. They offered 20% off my next order, as I would ever order from them again. Also, have not received my refund. TERRIBLE experience.

Hi All, From TX, I placed an order to have flowers delivered to San Bruno, CA. They failed to deliver the flower on the wedding day or even until two days after. Unfortunately, I had to ask for refund after a few days of continuous follow up. When called in the morning, they said it was too early in CA to contact the florist. When called in the afternoon, they said 'we will get back to you'.

Order was delivered late and terrible customer service! I should receive a full refund. I didn't even get an email acknowledging my customer service confirmation number to prove the conversation took place. I would not recommend them to anyone nor will I

Wrong sympathy note included. My friend received a happy birthday note instead of a bereavement note on the loss of her husband. 2 out of 3 bad experiences with this. The first was a long lead time. Order was placed online. It couldn't be changed and the gift arrived when no one was home. ProFlowers would not get back to me either via email or phone vm messages.

A friend in California ordered flowers to be delivered on my birthday, September 24th. I received a call (my callerID said "FTD" but it was actually ProFlowers). They acknowledged having some difficulties finding a florist to arrange for the delivery so by the time they contacted me it was Tuesday, September 29th and my friend thought the flowers had already been delivered. They wanted to make arrangements to deliver the flowers on Wednesday, the next day. Wednesday and Thursday are not good days for me to receive deliveries because I'm more than an hour away from home babysitting my infant granddaughter. To be accommodating to them since I wasn't available for 2 days, I agreed to stay at home on Friday until the flowers were delivered.

I normally use a competitor of ProFlowers for my desired flower deliveries. However, this time I decided to try something different. I wanted flowers sent to my mother for her birthday and due to Covid she's been living out of the city this year. As such, my normal flower delivery company was honest and said they wouldn't be able to get the flowers to her on time, only the day after her birthday. That's when I decided to try ProFlowers instead because even when I provided the location they said the flowers would arrive on her actual birthday. BIG MISTAKE on my part.

So, I am actually writing as a recipient of a floral arrangement. Yes, I know the prices cannot be beat - and it's one thing to say it's the thought that counts, but it's really embarrassing when you are putting your own floral arrangement together in front of peers because they know whoever bought them went with the cheapest way to express their thoughts. When you read the website it says the arrangement arrives in cellophane, in a box, you cut the ends, put them in water - and you are good to go!

I ordered a lovely arrangement during the pandemic for my friend whose mother has passed away. The flowers were damaged during shipment, and I was notified by UPS of this problem and that UPS had notified ProFlowers. ProFlowers did not contact me, so I did contact them and arranged a redelivery. Flowers were not redelivered and I contacted them again. Again was told redelivery would occur and was given a UPS tracking number that was not active. I called, talked to a representative, who told me flowers were with UPS and would be delivered the next day. I asked that the tracking number be sent - it was inactive. An hour later, I received an email saying the flowers had shipped and would be delivered four day after the notice -- 10 days late! I am furious and was completely frustrated by the phone customer service reps who can only read from a script and were not remotely helpful.

I placed an order to by delivery with the specification that must need to be delivery before 3 pm because it's Friday and everybody at the school leave by 3 pm. I called CS (overseas of course) they could not provide the name and phone number of the flower shop so I could call to check the delivery status, the CS agent asked to call the school and ask if my daughter could wait in the parking lot to receive the flowers. All that I want was to surprise my daughter on her first week of school as new teacher. Also as a firefighter dad all I want her to continue to be proud on a day like this. I will understand if today Sept 11 was a busy day for preparing and delivery like it could have been Mother's Day, Valentine's Day, etc. but Friday 9-11? Order #**. NEVER NEVER NEVER NEVER NEVER.

Every order we placed by phone or email was followed up with a message that whatever you ordered is not available. No communication with local florists. Next time I'll call florist directly. That way we'll actually get the flowers.

I have tried to order from ProFlowers twice. Once around Christmas and they were unable to deliver the flowers. I received no phone call, When I called them, was given no credit for the nondelivery and was promised delivery next day and didn’t happen again. My money was credited. My stupid self decided to try again, the exact same thing. I even took it one step further and called ProFlowers to double-check they were out for delivery and was put on hold and told they had contacted the flower shop and the order was out for delivery. How can a company still be in business and not be able to deliver flowers! So once again I said, "Can you credit me for the nondelivery of flowers again and still deliver for my trouble?" and they said no. I was credited once again and my girlfriend still has never received flowers! I will never attempt an order again and warn others to not bother. Disappointment is huge!

Missed delivery, couldn’t get simple tulips, replaced with who knows what, 3 days later, still nothing. Keep the $10 gift certificate, I won’t ever use them again. No one had the balls to call me back.

Do not use ProFlowers!!!! Read the reviews. I ordered roses to be delivered for my grandmother's 95th birthday and they were never delivered!!!! When you call customer service, no one cares- I was even hung up on once. After battling with them for two hours I was given 30% off. Gee thanks. My grandma's birthday is ruined. Please use any other flower delivery service than this garbage!!! After doing my research I found out this happens all the time!!! Terrible terrible company, will not be surprised when they go out of business.

Ordered flowers for my anniversary. Flowers were 3 days late. Emailed the company multiple times. Never received an apology. Realized after come research that this is standard practice for this company. Won't use them again. Beware!

I had two issues with this company. First, the arrangement that I had picked looked just like the arrangement that I bought, however, I believe someone must have stolen half the flowers, because I paid for the "best" arrangement and I got the beginner's arrangement. It reminded me of something a 14 year old would give to his girlfriend for their one month anniversary! second, I received an email that my flowers had been delivered.... four hours later they actually showed up. Just an overall bad experience.

Yellow roses were ordered. 24 each for every year of marriage. Big occasion just getting through this pandemic. Very embarrassing. Not to mention being offered $5.50 a rose. I accepted the discount to not hassle. Never will I recommend nor purchase from them again. Thanks for ruining my anniversary.

Trash company! They are not a flower company. They are a flower broker! They take your money and advertise things the local florist can’t achieve! Then when they deliver a junk bouquet when you paid for “best” they refuse to give you the local florist's contact info! Why? Because the local florist probably made a $40 bouquet when you paid for a $95 bouquet but they don’t know you paid that! I ordered two bouquets for my daughter for her birthday and both look absolutely awful and nothing like the pictures ProFlowers advertises. Total junk. Could get better flowers at a grocery store. I’m sure it’s not the florist's fault. They probably only get a fraction of the money pro flowers charges! Caution!! Just find a local florist on your own!

I ordered flowers yesterday. They charged additional $25 for rush delivery. The flowers were not delivered. Called the business, they apologized and said the flowers would be delivered today. Received email confirming delivery. Called the person, she did not receive the flowers. The business only apologized and said they will be delivering tomorrow. What kind of company is this! I will never order flowers from this company!

The business model they use for customer service and order delivery is just ridiculous. I will explain as short as possible. Customer service is foreign based, they are not located in the USA. If you are having any issues with the delivery, they will say that they need to call or message to a local florist to check the status of the order. In my case I called six times and all six times they were trying to contact the local florist. The local florist never answered. All customer service representatives keep saying that "you don't need to worry and your order will be delivered today". They just LIE!!! All 6 times they lied to me by saying that the order will be delivered the same day. I can not think of a more horrible service. This company is a total SCAM!

I ordered flowers and candy to be delivered to my wife. Flowers were delivered, not any candy. Yet I paid extra for the candy. The only response I received, after a long time (1.5 weeks) was "Here's 30% off the next order." No way am I ordering again. But I wanted my refund and got nothing.

Placed my order for Mother’s Day a week in advance. Ordered flowers and a teddy bear. I know I have ordered flowers before on line, it’s not the best bargain but I needed delivery. Not only were they 3 days late, tiny small flowers and no teddy bear. Customer service won’t answer and I got small flowers that lasted 3 days. Thanks for the disappointment on Mother’s Day!

Ordered flower arrangement for aunt's 65th birthday which was sent from a local florist. When it arrived it looked like someone picked up a grocery store bouquet & plopped it into a vase with numerous broken flowers hanging off. There was no arranging done. I called to complain and they said they would send a new arrangement and I stressed they must use a different florist. Flowers were redelivered but I was told it was the same florist, however, the flowers looked a little better but were not what I ordered. Customer service is clearly not in the United States, even when you ask to speak to a supervisor. On my 3rd call, they did offer a partial refund. The supervisor said he was with FTD so I am not sure if this is a bigger issue than with just with ProFlowers. Beware when ordering flowers online. It might be better to call a local florist for delivery.

Placed order a week prior to requested delivery date. Not Mother's Day so don't use that excuse, birthday for a friend. I call the day AFTER delivery was supposed to have occurred. Was asked "Would it be OK if the order could be placed today or TOMORROW?" What??!! Is it alright to have two extra days to do what you should have done ON THE DAY IT WAS SUPPOSED TO BE DONE?? You've got one job - FLOWERS - and as I titled this ANOTHER DISAPPOINTMENT, past orders I've paid for teddy bears and/or candy that was not included with the delivery....three strikes. YOU'RE OUT. You should try harder especially in these UNPRECEDENTED TIMES, there isn't but so much money to go around. BYE FELICIA.

Absolutely horrible service. 4 calls to customer care. 3 escalated to a supervisor. I was lied to multiple times by both the agents and supervisor. No one at ProFlowers cared how important these flowers were for a family member's death due to Covid19. They waited til the day of delivery at 1:30pm to notify me that they couldn't deliver. 5 days after I placed the order. They lied multiple times saying that they would redeliver. ProFlowers does not care about you or your loved ones.

I got email confirming flowers would be delivered to a good friend’s funeral-flowers were never delivered because THEY canceled order. I never got email/call about order getting canceled. These people don’t deserve one star.

ProFlowers used to be good, but now they are completely unreliable. The last 3 orders I've placed have been a problem. Two were of substantially lower quality than what I ordered and one was never delivered. This year, they failed on both Mother's Day orders and blamed it on the Coronavirus. The point they don't grasp is customer service matters. On the first order, they claimed they didn't have the stock to deliver what I ordered but they did the best they could. I spent $122 for what amounted to a $40 arrangement of partially wilted/dead flowers (Happy Mother's Day to my wife). When the second order wasn't delivered, they said they show it as unavailable. The issue is, they made no effort to advise me ahead of time that they would be unable to fulfill my orders (Happy Mother's Day Mom). They just waited to see if I'd complain before they gave me my money back....all the while hoping they could get away with stealing my money.

My elderly, speech-impaired mother lives alone hundreds of miles from me and where there are no florists within delivery area. I found ProFlowers and placed a Mother's Day order and was SO excited she was going to get flowers after not being able to find anyone to deliver an Easter Lily. I received my order confirmation email on 5/6. Couple hours later I received an email telling me the delivery was going to take an extra day, May 9th instead of May 8th. On May 11th, she still had not received anything. I called ProFlowers. Sat on hold for 22 minutes.

I order a big bouquet of flowers named Purple Presence. I had to reorder two times. With my first attempt it was the wrong size and colors. With my second attempt it was the completely wrong size and in my opinion the flowers are nowhere what was advertised and it wasn’t even large. There is no refund. You will have the option to get another try with the order. In my case I got 40% off my order. It was a complete waste of money. They were okay flowers but for what I paid for them was definitely not what I wanted. I would definitely not buy from here again.

I received some beautiful, colorful, roses from my daughter on 5/8/2020 without the food ProFlowers said would be boxed. The flowers died 2 days later. I called ProFlowers on 5/12/2020 and they sent a new bouquet of flowers which I had chosen AND gave my daughter a partial refund. The new flowers arrived WITH the plant food and are beautiful. ProFlowers honors their guarantee that their flowers will last for at least a week. I would recommend using them. I also received a delicious box of chocolate covered strawberries from my son-in-law.

I ordered the largest option of an arrangement for my mother for Mother's Day. The arrangement arrived looking like a small arrangement that was a week old. There were several completely open and wilted flowers. When I contacted ProFlowers they offered me 30% off another order! I spent over $100 and found much more grand and fresh flowers for a fraction of the cost at my local grocery store. Lesson Learned!!

I ordered 20 tulips with the 'watercolors vase' an additional $15. I was charged for the vase, it never arrived. I took their survey, and rated them low. I asked them to send the vase to the recipient, since I had already been charged for it. They email me saying, "Oops, take 30% off of your next order," knowing damned well there won't be one. No apologies, no cc credit for said vase. What a scam they're running!!! Buyer beware, their customer service???, stinks!!!!

I am disgusted with this company. I ordered a plant for my mom for Mother’s Day & 2 days before delivery they cancelled my order. No one has answered my emails or phone calls. They even created the UPS label and scanned it, providing delivery confirmation to my mom so I had to let her down twice. I will never use them again. They could have at least sent something else for free but all they offered was a $10 coupon.

I order flowers on a Wednesday after confirming that they could be delivered that Friday. From Friday until the next Thursday, nothing was delivered, and no responses to my numerous emails sent. Today (the Thursday in question), I get a voicemail from an unknown number with a CSA with terrible business English, and then get an email notification that they had insufficient information to make the delivery. Over a week late, and they finally decided to follow up. What a terrible way to ruin Mother's Day. If you have a critical event, I'd recommend avoiding this online service and try to find a florist the old fashioned way without losing a holiday to incompetence.

Ordered Mother’s Day flowers for my step mom. She received them on time. I was on the phone with her when she opened them and instead of hearing joy she told me that the flowers looked extremely sad. I spent about $80 on these for her. I always buy flowers for her and my mom on Mother’s Day. This year was the worst experience. I emailed Proflowers and haven’t received a response. They sent a review email to me. I filled it out asking for a response and they still haven’t contacted me. It seems like once they have your money they don’t care about the outcome. You even have to pay extra for shipping and handling care. All of that to receive poor flowers. I’m disappointed and will use a different flower company next year. I have been pretty loyal to proflowers but the response time is annoying and unacceptable.

I made a purchase that almost cost $100 for flowers to be sent to my daughter for her 1st Mother's Day and she never received them yet the website says they were delivered. Daughter stays with me and nobody left the house during this time due to pandemic so how did they deliver. Received tons of contactless deliveries from other companies so... no excuse to deliver. Reached out to customer service via email after trying to call and no response other than a generic email that they will review the email.

I ordered flowers for Mother's Day on 5/3/2020 to be delivered on 5/8/2020. On Sunday 5/10 they still had not arrived. I sent an email but got no response on Monday. I called ProFlowers on 5/11/2020 and they assured me they would get them there that day. I sent another email that evening when my Mother still had not received the flowers. Again, I did not get a response. Tuesday evening 5/12/2020 the flowers had still not arrived. When I called I got many different explanations but essentially they were not available to deliver yet nobody ever contacted me with options.

I received flowers from my son a day late after Mother’s Day. They were tulips in various colors. All flowers were wilted and the leaves had yellowed. The flowers did not have anything protecting them such as those small containers with water for each stem. The driver did not knock on the door to let us know the flowers had arrived. He signed the receipt himself and did not even knock on the door, just left them there. I have called my son to let him know what happened. ProFlowers has offered a refund. I have called the USDA to let them know that flowers were in my house that were dead. I wanted to let them know that we are trying to be cautious because of the coronavirus. I am older and on oxygen. I cannot believe any company would even think about sending something like this.

I was scheduled to have flowers delivered 2 days ago. My son received a confirmation that the flowers were delivered. I was home all day and nothing was delivered. They said by 10 pm, still no flowers. I still don’t know who they delivered them to. No one to help on chat! Son still trying to contact this company with no results!

A friend sent me flowers for my birthday. When they came they were dead. Called them, got some who barely spoke English. Said he couldn't find the order. Ask for a supervisor, he found it. Said they would send me new flowers. Tried to track the flowers. Could not talk to a person, email, or chat with anyone. I called on Tuesday 3 times. 1st time on the phone 15 minutes, 2nd time 45 minutes, 3rd time 49 minutes. No one ever answered. So can't find out if they sent me new flowers. He said he would send me a text, never got one.

I placed an order on 5/4/20 for a delivery scheduled on 5/8/20 for Mother's Day! Well I receive an email on Friday night stating I needed to verify the address. I have ordered flowers from them and delivered to this address 3 times a year for 4 plus years now. I called Saturday morning to verify the address. They tell me they tried to deliver it 5/8/20 and called the contact number and no answer. Said it would go out for re-delivery that day. Sunday comes still no flowers, I call again and they insist it will be delivered between 2-6 pm, Well Sunday nights comes still no flowers. Monday still no flowers, Today still no flowers. I have received zero emails, calls or updates except the ones I have made to them. My mom received NO FLOWERS FOR MOTHER'S DAY, Mind you I paid $25 for delivery on top of the flowers.

I ordered flowers for my mother on 04/24/20. They charged my card & the order was not delivered. Due date 05/04/20. No refund or delivery at this point. I understand this is a tough time for deliveries, but if you are unable to perform services, don't charge me money.

I Purchased flowers for my daughter for Mother’s Day, she did not receive them. I have called several times and emailed to have the situation rectified however, they don’t care to take care of the issue. Customer service is based out of the country and they are extremely rude! I am a very honest person and I expect the same when I deal with business or anything else. This company should be reprimanded for their business behavior. I have read several reviews stating the same issue. Unfortunately, I did not read these reviews until after I ordered from this company for the first and only time. I will go back to using one 800 Flowers because I know they are business appropriate. Again, DO NOT buy from this company!

If you are considering ordering from ProFlowers, take the amount of money you think you think you will spend, then double it. Now go light that money on fire. I only ordered from ProFlowers because they were the only place guaranteeing delivery on the Saturday before Mother's Day. I also figured if I make my order really simple, keeping it to just one flower, not even ProFlowers can screw it up. Find what I'm looking for, and thought the price was good. At checkout, the price almost doubled with hidden fees and a "Saturday Delivery" charge. Silly me, I thought I was getting a deal for a second there. Well... the flowers arrived wilted and dead on Monday. I'm normally not that person, but requesting a refund, we'll see how that adventure goes.

Paid extra for expedited shipping. Order arrived 2 days late - see company policy on delivery dates/times - complete sham. Flowers arrived dead, rotten, stinking and falling apart as I unpackaged them.

Every Mother’s Day I like to give my wife flowers. This year due to the self-quarantine I figured that I would buy a flower arrangement online and have them delivered. About a week prior to Mother’s Day I went on the ProFlowers website and picked out a nice bouquet. All of the delivery dates for Sunday, May 10th were taken so I chose to have them delivered on Saturday, May 9th. I was guaranteed that they would be at the home sometime between 8:00 am and 9:00 pm.

I ordered a very specific, special bouquet of white lilies & white roses in a cobalt blue vase for a noon delivery in Philadelphia, PA to my daughter who was to be married on Saturday, April 25,2020. Obviously, with COVID-19, the wedding was postponed. Our family was gathering at 2 PM EDT via Zoom to wish bride and groom happy thoughts, some special music, a toast, and some fun. I was VERY specific when I ordered what I wanted and that if they could not guarantee me noon delivery by April 25, 2020, I did not want to place the order.

Ordered a plant for my wife for Mother's Day, given that we can't really leave the house right now. Proflowers showed it as shipped, and UPS showed it was scheduled for Saturday delivery. It never arrived, so I called Proflowers and spent 15 minutes on hold only to be told they have no information. No idea if it was Proflowers or UPS that messed up, and don't really care. No gift for Mother's Day was the result.

My wife and I had purchased flowers for our mothers on the 30th April for Mother's Day. They were to be delivered on 8th of May and we got an email that one of the orders would not be delivered due to they could not find a local dealer???? Then the other set of flowers was confirmed that it was delivered but nothing was received so now I'm down over $140 for nothing. I will never order flowers from this place again. We have been trying to contact someone and no one answers the phone. I have used them for 6 years now and never had a problem till this last experience. I just want my money back....

I have had nearly a decade of decent experience with ProFlowers. Orders were occasionally delayed by a day, but I had learned to set them to be delivered on Friday before Mother's Day in order to ensure they got there on Friday-Sunday. This last Mother's Day (2020) I had two different orders that flat out never arrived, one of which was tracked as delivered (Unfortunately for ProFlowers, I was at the address in question and could confirm with my own two eyeballs they were never delivered).

My son ordered flowers for me and chocolates and a card. Quite a surprise and was meant to be a very nice one. Unfortunately, the flowers arrived a day earlier than he requested (no concern there), but, they arrived wilted and the petals were falling off within an hour. I called to let them know and they kept me on hold for 36 minutes! They offered to have the same florist redeliver. Nope! I asked them to credit my son for the flowers. To be fair, the chocolates did arrive so he should not receive a credit for them. It's sad that people pay hard earned money for something that makes you feel sorry your children spent their cash on. Never again, he can just send a card, they obviously last much longer. Extremely disappointing.

Spent close to $100 for flowers on Mother’s Day that I could have picked up at my local grocery store for cheaper. You can’t track when your flowers are going to arrive so you never know when they will arrive and their customer service is by far the worst. Please save your money and do Not order from them.

I ordered in plenty of time but when the delivery day passed with nothing but "it's on the truck". The 2 flower arrangements never made it. When I FINALLY got ahold of them it was "we're so sorry but the arrangements have been lost. We will be happy to upgrade your order" BUT FAILED TO TELL ME THE 'UPGRADE' WAS $30 MORE A PIECE! When I saw that, I immediately cancelled but was left with no Mother's Day surprises for 2 special women. I CALL THAT A BAIT AND SWITCH, CLEARLY.

I placed an order for flowers early during the week of Mother's Day from proflowers.com. The prices seemed high, but it's for Mother's day. So I figured, fine. Then they added fees and delivery to the tune of an extra $31. So now we are at $90 for a normal bouquet of flowers, nothing crazy. I order delivery for Saturday or Sunday. I get an email late Sunday afternoon, Mother's Day, that they have been delivered. My mom lives in a doorman building, no flowers. He searches everywhere. No flowers.

I ordered flowers for my mother-in-law way in advance for 2020 Mother's Day. I received 2 e-mails asking me to verify recipient's info. I called their customer service twice and was assured that they have everything and no other info is needed. Well, no flowers were delivered. When I called them to ask about it, they said that I did not reply with recipient's info verification - ? I SUGGEST TO NEVER USE THEIR SERVICES.

I ordered my mom 2 dozen roses and a bear for Mother's Day which was suppose to be delivered on Saturday May 9th. Nothing was delivered so I called on Mother's Day May 10th. They informed me my flowers wouldn't be delivered until Monday. Which I ordered my mom's flowers days in advanced and paid for Saturday delivery. Why would I want Mother's Day flowers delivered on Monday. Not to mention my mother is 72 in the house alone due to Covid-19 and now she can't even get her Mother's day flowers until Monday. Not to mention they forgot to include the bear. I told them, "I don't even want the flowers. Take it off my credit card." They said they could take off the delivery fee. I paid 112.00 for fresh flowers to be delivered on Saturday and now you're sending my mom some old flowers after sitting in a box for 4 days. I'm never using them again.

I ordered some Mother's Day flowers for myself. I usually don't splurge, but this is Covid-19, so what the heck? I sprang for a dozen long stemmed roses. They arrived in a box marked "from Columbia" and the flowers were DEAD ON ARRIVAL. No water tubes were used, the flowers were not refrigerated, the flowers reeked of pesticide. The card's font (I let my 8 year old make the card) was tiny - could barely read it. 95 bucks down the drain. Just don't do it. Contact a local florist.

I ordered my mother-in-law flowers, they arrived half dead, no vase and look NOTHing like the picture I ordered. They look like they were trampled by elephants and thrown away and a week later pulled from trash and delivered to my mother-in-law. Will NEVER order from them again.

I ordered flowers for mother's day for my mother and mother in law to be delivered 5/9/20. Delivery date was changed to 5/16/20 without any notification. If I hadn't tracked the orders I would have not known. This is not a way to run a business. I am so disappointed. I will NEVER order from them again. Don't let them ruin your special day. I should not have to give them any stars!!!

I just thought I would come on here because I did actually check on here after placing my order. I ordered flowers for my sister for Mother’s Day and when I came on here, my heart sank thinking it was going to be absolutely horrible. I will say spent a little over $100 but that was partially because I waited until the last minute to have sent... I believe... We lost our mother last year and with the COVID virus, wanted to send her something since we couldn’t be together. My delivery came on the day, without any issues. And when I saw how they looked, I was so happy! Now I will say what I paid was outrageous but again I believe it was because I ordered without enough time. Sorry so many others had bad experiences. Not sure if location had anything to do with it being perfect.

I would give zero stars but was forced to select at least one star. How very unprofessional! The flowers are not what I paid for. I ordered flowers for my mother for Mother's Day in advance. The advertised flower arrangement is not what was delivered. I am very disappointed. See pictures attached.

I received a flower arrangement from my Goddaughter. The flowers arrived with no water tubes and were dead! It took me 30 minutes to talk to a live voice and he told me a manager will call me back. I'm not holding my breath for I ordered once from this fraudulent company and would NEVER order from them again! This is a scam company! Look at pics online when folks rate flower arrangements, they too are dead! But I ask, why bother rating if BBB or other let them continue with this scam operation? It's disgusting and despicable!

DO NOT use Proflowers for anything! They make it impossible for you to get ahold of them. I ordered flowers for delivery on the 7th. When no delivery notice, I checked back and saw they moved the delivery to the 21st?! First call, took 10 minutes to get someone...someone that has an EXTREMELY difficult time speaking English. 25 minutes later, they email verification for delivery on the 8th.

My sister and I ordered what was supposed to be a beautiful Mother's Day arrangement which was delivered to our mom yesterday, May 8, 2020. Our mother is not one to ever criticize a gift but this time she felt compelled to tell us what was delivered and took a pic and sent to us. We were shocked at what was delivered and although my sister had to wait a very long time to speak to someone, she was able to get the refund but no apology and it's too late to order from anyone else. We are so hugely disappointed at this company's lack of quality and professionalism not to mention ruining our gift for our very elderly mother who we live far from and can't be there for Mother's Day. HUGE HUGE Disappointment!

Made 2 orders for Mother Day. Never deliver on the April 8th for my mom. Had excuses. Never again. Awful customer service doesn't speak English good. I called twice with no success. Never again. What a waste of time.

Update 05/12/20: The flowers were literally delivered after 10:30 pm (email sent to me at 8:55pm stating “delivered”).

My husband sent these to me and he wanted them to be beautiful, the box was left on doorstep - flowers inside were wilted and bruised. Not at all what he wanted to send. Vase was pretty, chocolates good. Flowers were a disappointment.

I ordered from ProFlowers 2 different times. Both times they did not deliver on the day they were supposed to and did not notify me until the end of the day on the delivery date. The first time was Valentine's day. I was upset but figured its the busiest day and sometimes things happen. Gave them another chance - Same thing happened. They did not deliver a sympathy arrangement even though the website said it was out for delivery. Never notified me. Don't order from this company. There are many other better choices.

I ordered flowers for one of my best friends for her birthday. I spent a good 45 min looking through their site trying to pick something meaningful. I decided to pick sunflowers. (They were my sister’s and her childhood friend’s favorite flowers.) They sent some other cheap looking flowers. I sent an email and they responded with a 30% off coupon on my next purchase. However, they were offering 30% off on their site anyway. The person delivering the flowers was also extremely rude. I’ve always used this company and never had a problem but the first time I had a problem they were not able to fix it, therefore I’ll be using another company to send flowers from now on. I always believe in companies that try to correct their mistakes, after all I am spending my hard earn money.

Couldn't be more dissatisfied. Flowers looked nothing like what I ordered and were much less than shown on website. In addition, I was asked to pick a delivery date and the flowers were delivered two days early. I'm embarrassed that my Mother received such a disappointing bouquet.

I ordered flowers for a friend that was in the hospital. Due to COVID I had to change the shipping address, which is fine. Then I got an email that the flower arrangement I ordered wasn't available in her area. So I clicked on the link allowing ProFlowers to choose another arrangement that was available. Then I heard nothing. I called several times and got disconnected. When I finally got through I spoke with a woman who barely, and I mean barely spoke English so she couldn't understand what I was saying or asking.

I had been a customer of ProFlowers for YEARS - until now. Placed an order for my daughter (who was going through an absolutely horrible time) and rec'd an email that they were delivered to her - they never made it. I was actually on the phone with her, she was crying when I got the email. I told her to go to the door and see if anything was there - NOTHING. I said, "Are you sure? Try the other door" - NOTHING. This of course made everything worse. I then had to order from another florist, pay for another arrangement of flowers just so I could make sure she had them that day. I tried to contact them for a full refund without success. No one was in the office and I was advised to chat online (which turned out to be a bot who could only respond to key answers) or to send an email, I sent THREE.

I ordered for my wife for our anniversary. The flowers ordered were the "best" selection but the size was very small and it also had fake flowers(!) in the bouquet. For the price of the bouquet, I felt like putting fake flowers also without mentioning it on the website was insulting. I would rather buy 3 bouquets from Wegmans for less and get better quality.

I have ordered -2- arrangements online and what was delivered was -not- at all what is represented online. I upgraded both arrangements to the "best" as was much fuller and had more flowers, and I can count on one hand how many flowers are in these arrangements. Definitely not at all worth the money and time wasted trying to correct this problem. I called the first time and was reassured that the arrangements would be redelivered the same way as it appears online, that didn't happen/ Called 2nd time and the guy said he would call me back when he got a hold of the florist. That didn't happen and here I am trying to resolve this for the 3rd time. My advice is to never use this company as what they advertise is 'not' what will be delivered, in other words, false advertising.

Floral arrangement was ordered from website, paid in full. Order was never delivered. Sender contacted ProFlowers multiple times. 1 reply was they confirmed order delivered. Recipient confirmed no flowers delivered, checked home surveillance to verify; checked with neighbors. Recipient tried calling proflowers, endless hold for over 45min multiple days. Resorted to email, with order number included, no reply. Company has not issued refund and does not reply to any communication. Sent 2nd email to proflowers.com, with details and order #, gave them 5 days to reply to me personally stating if no reply would register complaint. Have received zero communication and no refund.

I do not recommend ProFlowers. I paid $60 for a dead arrangement and then customer service would never respond to my emails or pictures. Stick to your local florists. I will not be using ProFlowers again in the future.

I wish I could leave 0 stars but 1 is the minimum. I ordered flowers for Easter on Monday, 4/6 (almost a week in advance). The flowers are overpriced but I thought because of the pandemic a bouquet will lighten the mood. The flowers were supposed to be delivered on Friday. Received an email that the flowers I requested are not available and they will be sending second choice. I was never contacted to select the second choice. Waited Saturday and no delivery. Easter arrived and we were left without flowers. I called customer service and no response. Left a complaint that never received a delivery and no response. My card was charged right when I ordered even though I never received flowers and my order was never fulfilled. This company is scam and doesn't care about customers. Save your money, stay away.

I ordered 2 bouquets of flowers for Easter, one for my mother and one for my mother in-law. Because of Covid-19, I have not been able to see them in months and they were taking the holiday hard so I wanted to cheer them up. While the flowers themselves were pricey (I often buy gorgeous flowers from wholesalers, gardeners and Aldi for a 1/6 of the price). I figured they would be beautiful and it would be worth it since they said it would be delivered within days.

I got this email below from Pro Flower last week, I called the number the first day and got cut off three times. I tried the second day and got right thru. Customer service agent was very nice and polite. She reviewed the emails I had sent them. They delivered a fresh batch of flowers yesterday and they look great. They do say it was because of the virus – things have been tough and they are working very hard to rectify any issues. So I have to say they did a great job for me and I give them 5 stars again.

I ordered my flowers last Friday, April 3rd for $78.81 to be delivered Wednesday, April 8th. I was extremely displeased with this order for the 5 below reasons:

Ordered flowers for my mom’s 90th birthday (2 weeks early!) to be delivered March 6. Email saying out for delivery Mar 5. Delivered @ 9pm on 7th..wilted. Was to compensate for missing 90th birthday by delivery for Easter on Apr 10th. Still waiting. Will go elsewhere after demanding my money back!! Never “Pro”Flowers.

What I ordered and what was delivered are not the same at all. I have pictures. I’m totally disappointed and not worth the $75.00. The items delivered I could have purchased in the supermarket for $12.00.

Ordered flowers for my mom for Easter. ProFlowers asks what zip code it's going to and then search the area to make sure there's a carrier there. They scanned the area, took the address & proceeded to charge my credit card around $65 for a $30 bouquet of flowers. I get it, it's Easter, I waited last minute so they sock it to you. I get an email the day they're supposed to deliver the flowers, "refund given, no carriers in the area".... What! They supposedly checked that out before accepting payment. They also stated can take 5 days for my credit card to be reimbursed. So now I have a charge on my card for 5 days & no flowers for mom on Easter! Not happy!

So disappointed with ProFlowers. I've ordered flowers to be delivered from several different companies before and will definitely be sticking with the others. I ordered the "best" ("good" vs "better" vs "best) option expecting it to be just as full as pictured...it wasn't even close. Then the color of the flowers were completely opposite of what I ordered, along with the type of flowers. They didn't even use sunflowers which is one of the reasons I ordered the bouquet I did.

Admittedly we are in the midst of a crisis created by the virus pandemic. Still, if a business accepts a payment for a service they are required to meet their commitment for a delivery or notify the purchaser that a problem has occurred that forces a delay. I received neither the same-day delivery, and after the promised time had expired four hours later, nor any notification as to why or when it will be delivered. This is not acceptable business practice.

I ordered flowers yesterday to be delivered yesterday to my daughter. I wanted and paid for same day delivery at her work, finally delivered today. No refund on extra money that I paid for same day delivery.

I've used ProFlowers several times. Their variety is about the same as other floral delivery services. I found their customer service to be much better than others that I use. However, they are pricey.

There are always issues. Address and location always determine the *actual* arrangement received by recipient, cost is NEVER what has been promoted by website, usually $25 additional fees and other charges. It's not worth it in the end and I no longer use any floral services for gifting.

Sent tulips to Mom for her birthday. They were fantastic and she was thrilled. They arrived right on time in perfect condition and lasted longer than expected. The color variety was very nice and it was a good mix of open and ready to open blooms. I’ll be back again.

My husband and I had ordered flowers for my sister birthday- 'Beautiful Spirit Bouquet' that costed us 78.88 USD. We live in India and she in New Jersey. When I called my sister to wish and also to see the flowers, I was horrified. The basket that was sent to her looked completely different and nothing like the photo on the ProFlowers website that we had ordered. I was not just disappointed but appalled by the callousness. There are some shocking pink and horribly coloured, green (not the natural colour) carnations in the Basket that are not seen in the photo that we had ordered. After paying so much, I felt cheated and will never order flowers again from ProFlowers.

The flower quality is good except on major holidays. The flowers I’ve received on Mother’s Day have wilted quickly on Mother’s Day, but they have lasted a long time on my anniversary. Customer service is always great.

On Valentine's Day my flowers arrived frozen and never recovered. I called customer support and asked for new flowers. They would not accept the request from the person who received the flowers even though I had the order number and tracking number. I had to send an email from my husband's email account since he had ordered the flowers -- Customer service promised to send a new bouquet and never did. I've told my husband never to use them again.

I am completely satisfied and delighted with my recent purchase from ProFlowers. I chose them because their pricing is reasonable and their selection of floral arrangements was extensive. I ordered a dozen red and pink roses in a vase, to be delivered to my mother on March 6, in honor of her 80th birthday. She lives several states away from me. She received the flowers on time and was very surprised and delighted with them, too. I talked to her yesterday (March 16) on the phone, and she gushed that the roses are still beautiful and fresh, and that in fact they have bloomed to over 4" across. I will definitely be using ProFlowers for all of my future floral needs! 5 stars!

Pro Flowers really messed up my order this time. The flower arrangement was supposed to of have been delivered on a Saturday. My sister's birthday was on Sunday. When they didn't arrive by 6pm I called them and they said they couldn't deliver them until Monday even though my order confirmed Saturday delivery. When they did arrive on Monday it was missing a Teddy Bear that I paid for to be added extra to the arrangement. Sure, they offered to refund the price for the bear and discount my order but that didn't help the fact that my sister didn't receive her gift until after her birthday.

Pro Flowers did a great job delivering my order to my wife at the PHL Int'l Airport. I experienced some confusion with customer service knowing "IF" the order could be delivered-this happened way before this COVID-19 Virus!-And getting the customer service rep to understand the discount coupons I was trying to use. All in all, not a bad experience which resulted in a better experience later that night. "If you know what I mean"?

Love it. Great experience. Eatable arranged given to me from my sister after surgery. It was still fresh days later. The price was great. It was easy to order. I've had many Friends who has ordered the same thing and it was fairly easy to do.