ProFlowers Reviews

Ordered flowers for a funeral. Added the funeral home to which the flowers should be delivered. Got my confirmation (within minutes), showing the deceased name to come to my home address. They refused to correct their mistake and also refused to cancel the order. $95 for flowers I have to take to the funeral home, myself, which is in another town!!

So heartbroken. Today I wake up to a message from my sister-in-law that the flowers are ordered for $195 did not make it to my mother-in-law's memorial service. All ProFlowers did or said was, "We can give you a refund." Didn't even get an apology. That's something they can't fix. I've used them for 30 years now but never again. The one time that it mattered they failed.

Husband ordered a "Birthday Bash" premium arrangement for me, but what arrived was nothing like the photo advertised. The flowers were wilted and some dead and it was more of a standard size arrangement. The grocery stores have better arrangements for half the price. DO NOT ORDER FROM THIS BUSINESS.

Well... an anniversary bouquet for my wife turned horrible. Paid 6.99 to have a card with a message. My son received the order and the delivery person said there was a typo on the meager little index card. The typo was that they put a completely different instead of my wife!!! Half the flowers were wilted on delivery as well... I called customer service and they said they'd send someone else out for a replacement. Still waiting on that. Learned my lesson. Will never use this service again. Picture attached. My wife's name is Mandy. They put Mary. Lovely.

Use a local florist if possible. Proflowers delivery is unreliable and unpredictable. Ordered flowers for anniversary, still waiting. Was told flowers were out for delivery 5 hours ago. Very disappointed.

I ordered Gerbera Daisies to replace an order delivered 10/10/24 of very low quality roses with 2-3 broken ones and other brown wilting ones for a friend. Since this was a second order to help my best friend feel better about something very heartbreaking in her life, I expected it to be better. Not only was it not better, it was WORSE! This order was delivered yesterday, 10/11/24 and 4-5 of the daisies (out of 12) were broken and others were rotting and wilting!! How do you run your business like this? I expect a refund and will be telling family and friends NOT to order from Proflowers (which doesn't know the meaning of "Pro") ever!

I ordered 2 dozen specialty roses for my daughter for a special event. They have delayed the delivery and will not arrive until 4 days after the event. Poor customer service, very bad experience. I will never order from this place again!!!!

If I could rate zero stars I would. I ordered a birthday bouquet to be informed it would not be delivered on the date ordered. Then, once it was delivered it was the wrong bouquet completely. I contacted Customer Service, provided a picture of the bouquet delivered and they stated they would correct and deliver the bouquet I ordered. Today, that bouquet arrived and was the smallest bouquet available, when I ordered and paid for the largest, not only that, but the flowers were older and many were wilted. Again, I sent a picture for proof. ProFlowers solution was to credit me a fourth of the amount I paid. I wasn't expecting a full refund, but at least half of the total amount paid.

Birthday flower arrangement delivered did not look anything like the picture of the arrangement ordered. Also the delivered arrangement appears much cheaper than the arrangement ordered. I ordered the ProFlowers Dreamscape Bouquet arrangement.

These arrived one day late ruining what should've been a beautiful moment for my mom on her birthday as if that isn't horrific enough - when my mom sent me the picture of the flowers I couldn't help but cry from disappointment and disbelief. Some of the flowers are already drooping and what she received is definitely NOT what I ordered. This is not right - I looked up the reviews and I am not the only one which doesn't make me feel better at all! I am going to post this message anywhere and everywhere I can in hopes that it saves someone the disappointment and anxiety.

Terrible!!!! I ordered flowers for my daughter's birthday and they an issue with the address even though I sent them the address along with a picture of the building. Her flowers were a day late because they didn't call me. This time I ordered for my mom's bday and they had an issue with the billing info, no call, no email, nothing. Her flowers still haven't been delivered. I cancelled the order and got them somewhere else. My suggestion-pick up the phone and call for needed info instead of someone missing out on birthday flowers. I will NEVER order through this company again!

Used to always use Proflowers until my mother’s birthday in May! Not only were the flowers disappointing, they came a day early than they should have without any notice, they looked nothing like the picture, and had the wrong balloon attached! I wrote about my complaints without one response! And I used them for years!!! No more!!! Funny how the actual delivery photo wouldn’t upload.

I ordered an arrangement and added a box of chocolates for my anniversary to be delivered to my wife on our anniversary. Not only did the order not get to her on time on our anniversary, the box of chocolates never got delivered either and the flowers were pathetic. When I contacted them they apologized about it not getting there on time and told me they sent me an email stating the chocolates were not available which I never got an email about the chocolates. When I asked them what florist they used they told me they couldn't give out that information. So I told them I would just write the review for them then and they said, "Excuse me" and hung up on me. Well I asked my wife who delivered them and she informed me who delivered them, so not sure why they wouldn't tell me. Obviously I can find that out anyway. Never again will I waste my time and money with this company.

This was one of the worst gifting experiences I have ever had. Ordered flowers through FTD.com, and ProFlowers emailed to confirm delivery details for September 10th. Then they never showed up - no attempt, didn't call the recipient, didn't contact me, nothing. Upon complaint to FTD, they assured it would be delivered the next day and offered a partial refund. Again no show, no attempt to contact. The next day FTD said "the delivery truck broke down" and would now be delivered on the 12th. Oh, and here's $10 off a future order! Boy oh boy is that great - you royally screwed up someone's flower deliver for a birthday and think I would ever use this service again. Well the 12th comes and goers without a delivery and no attempt to even contact us. Needless to say I requested a full refund and will never use FTD or ProFlowers again.

This company is a joke. Place order for arrangement delivery and they never contacted me to tell me they could not get a florist to make a simple birthday arrangement. Terrible customer service. Will never use again.

I ordered flowers from ProFlowers on Friday September 6th 2024 to be delivered to my daughter for her birthday on Saturday September 7th. My daughter was home until 6:30pm on the 7th. Proflowers claim to have made 1 attempt to deliver the flowers at 10:55am. Not only was my daughter home, they had her phone number. If they truly attempted to deliver the order and no one answered the door, why didn't they call the phone number provided? I'm inclined to believe they didn't even attempt to deliver the flowers. Abject failure and they screwed up the surprise I had for my daughter. I will never use them again.

Order "Touch by Honey" bouquet for my aunt's birthday. The actual bouquet looked far from expected and not at all like its photo on ProFlowers site. The flowers were wilted, the wrapping plastic was dirty from wilted flowers and leaves.

Do not use ProFlowers. They delivered a product that looked nothing like what I ordered and the card was written by what looked like a 4th grader. Completely embarrassing. Don't trust their product. I complained so they re-delivered and both orders were equally disappointing. You're better off getting flowers elsewhere.

Garbage company. DO NOT ORDER FROM THEM!! THEY DON'T DELIVER YOUR ORDER!!! I placed an order for my daughter, for her birthday and this absolute crap company not only didn't deliver the order but they offered NO good solution. THEY ARE Trash!! And their customer service is based out of India. What a joke!

So I order flowers for my relative's 70th birthday. Confirmation received. "Your flowers will be delivered tomorrow!" (her birthday). No delivery. I call up. "Sorry, we couldn't find a local florist and order can't be delivered." Why did you take the order? Why didn't you let me know? No answer. Terrible company, terrible service. DON'T USE THEM.

Very fast shipping. My friend loved the flowers and balloons! Have been using Proflowers for many years. Flowers are always of excellent quality. The options were excellent and looked like the photos!

Ordered a symphony bouquet for wife’s birthday it showed up on time but the arrangement looked like a child put it together not even a fraction of the flowers shown. Called customer service they sent a replacement today which was a little better so she had to put both together to even get close to what I paid for. This was after customer service rep said they would upgrade the replacement order. I will never order from them again. Do not waste your time or money on this junk. First photo was what I ordered. Second is what they originally sent.

I ordered a funeral arrangement to be sent on the day of the funeral since it was from coworkers and myself to our coworker whose mother passed. We could not attend the funeral. ProFlowers did not fulfill the order instead sent an email stating that on the day of the funeral they couldn't find a florist in the area, and could they send the basket at a later date....What!!! THIS IS A FUNERAL. I called them to get my refund. I will never use ProFlowers again, and will spread the word. The funeral was in a well known city, not a rural community with no florist locally. To say I am disappointed, that is an understatement.

We love ProFlowers and definitely recommend them for any plants, flowers, or gifts! You won't be disappointed. I have order all of the above many times over the past 7/8 years. I found them from family sending a condolence plant and I was so impressed with their packing and shipping I decided to try them out. Like I said, you can't go wrong. I think once something didn't get sent I ordered to send to my mom and they took care of it right away. Great customer service.

The selection of flower bouquets was adequate. The flowers arrived on time, looked very similar to the pictured bouquet, and my wife loved them. They also lasted for about 2 weeks, which was longer than expected, so she got to enjoy them more than usual.

Excellent quality, beautiful bouquet that was delivered at a great price. Arrived in a glass vase hand delivered vs in a box. 10/10 recommend as it was a great quality and a very beautiful and fresh display.

I placed an order on Saturday and they allowed the order to be specified as deliver today. I then literally got 6 phone calls from 3 different customer reps saying it couldn’t be delivered on Saturday or Sunday and promising it would be delivered Monday. (Note: the different reps were not communicating with each other and were undoing changes other reps has made. A COMPLETE CLUSTER!! I then got another call from them today (Monday) saying there was no way to get it delivered today, even if we changed the floral arrangement. At that point I canceled the order and called a florist local to my destination, which I should’ve done in the beginning, will do so from now on, and suggest you do so too!!

Don't order from this website. It's a scam. I spent $90 for the biggest bouquet. That thing was pathetically Small. Don't spend your money here. Go somewhere else, not worth it, waste of money. Now My wife is going to Divorce me.

My brother and I ordered flowers for our mother for Mother's Day. They were scheduled for delivery on Mother's Day, and we received a message that the flowers had been delivered. The flowers never arrived--despite the message saying that they had been delivered! About the best thing that I can say about ProFlowers was that they took my word that the flowers had not been delivered (since their system said that they had) and promptly issued a refund.

I ordered flowers florist choice for Mother's day and had them delivered in Texas. Well worth the money. The flowers were beautiful and made my Mother in law feel special, which she is. Mission accomplished. Thank you. - Meg

Flowers arrived in good condition and on time! They were beautiful! My mom really loved them and they even had a premade arrangement with her favorite flowers. Texas Yellow Roses were gorgeous and the lilies were wonderful. I hear they smelled great!

Had flowers delivered late on Monday when they were supposed to get there Saturday the 11th, a little disappointed …It was for my mom….You’ve been terrific in the past but this was a little sad because she is very ill.

Well this is my go to flower provider. Of all my flower purchases not a one had been a disappointment. Have been buying flowers with this company about 20 years or so and this past Mother's Day win win.

I had the bouquet delivered to my wife's hotel days before I arrived for our anniversary. There were way more flowers than expected which was great! The arrangement was beautiful, colors were nice and bright, and most importantly the flowers were healthy. We were happy!

Last week I ordered a small bouquet of flowers to be delivered for Mother's Day on 5/11. I paid $80. On 5/11 I actually received a confirmation email saying that they were delivered. However, when I called my in-laws they said they hadn't gotten anything, and they even checked their Ring camera and saw no deliveries. How in the world can a company send a 'Delivered' confirmation email based on nothing? I sent two emails to their Help Desk about this and it's been 5 days with no response. I ended up calling their call center and fortunately got my $80 credited back. Unbelievable. Pure theft and lies.

Ten years ago this was a good company with quality flowers and fairly decent customer service. The problems were in the minority. Since they were bought by FTD a few years ago, this company has nosedived into a scam. They have ruined my last four orders and after 15 years dealing with company, I'm done. Last year for Valentine's and my mother's 100th birthday, both deliveries were very late, and the flowers were old or dead (roses), with brown curling leaves, no greenery, and in one order, the heads fell off the day after she opened them.

One order was never delivered but I got the email saying it had been. When I posted about it on their page (nothing nasty) they deleted and blocked me. This is how you deal with customers you screwed?

I will NEVER buy anything from these unprofessional thieves again. Placed two orders on one day. One for my mother, and the other was for my wife. Nobody received squat. You cannot talk to a real person. I left an email about my credits, they refunded ONE! Just one. I've hired a lawyer. Now, instead of $100.00, they will paying up. They have a customer rating less than two, this should be easy. I am also reviewing them on every site I can find too, every one. Run 'em outta town. Disrespecting my mother and my wife have a cost. Be very glad we haven't met in person.

Last week I ordered 2 sets of flowers. One for my mother-in-law and the other for my mother. The order for MIL was scheduled for delivery May 11-12. On May 12th, I received an email that they had been delivered. I waited for her "thank you phone call" which did not come. On May 14th, she finally called as the flowers did not arrive till then! For my mother, the flowers were scheduled on the 13th. I called last week to ask them to be moved to the 11th/12th. The representative stated that would be no problem. I received no notification that they had been delivered. As of yesterday, the 14th, they still had NOT been delivered. I will never use this site again. Lesson learned.

I ordered flowers for my daughter's birthday on May 13th to be delivered. The driver lied and said they delivered them. WRONG. I paid over $70. For them money I saved up for I don't think--- according to my Dr--- that I won't be here for her next birthday so I wanted this birthday to be memorable for her but I texted their customer service but they won't respond. They haven't sent her any replacement or given me a refund. NOT EVEN A RESPONSE TO ME ON THIS ISSUE. NOTHING. WHAT KIND OF A DECENT COMPANY DOES THIS???? THINKING ABOUT TALKING TO THE CHANNEL 6 PEOPLE OR SOMEONE WHO CAN HELP ME WITH THIS PROBLEM.

I bought several different items for the different Mothers in my life and each one was enthusiastically loved by the recipient. This had been my experience over the years with ProFlowers. I recommend them highly.

Last year, I purchased flowers for Mother’s Day and my mother loved them so this year I decided to purchase for my mother, my boyfriend’s mother and his sister. Everyone loved them! Very satisfied. I will definitely order again.

What a joke! Three of us went in on sending a bouquet of flowers to a funeral home for a family member's mother. We ordered a sunset serenade which in the picture shows a lovely full square vase of flowers. What was delivered was 5 flowers in a beer stein- it was so small it wasn’t even placed near casket, but was put on a table near the rear of the room. The note card was handwritten instead of typed. Cost us $79 W/ Shipping. Would have cost $10 from a grocery store. Do not use ever!

Flowers were beautiful and the process was relatively simple. I just don't like how expensive the flowers were. I bought nearly the same flower arrangement at Sam's Club for only $15 and I spent over $80 at Proflowers. Next time I'll buy and ship the flowers myself. Shipping was about $17. Go figure.

I placed an order with ProFlowers on 5/6/2024 for Roses to be delivered for Mother's Day. The delivery date was to be 5/10/2024. I received an email confirmation from them and my credit card was charged for the purchase. I received an email on Thursday 5/9/2024 that the order had shipped. When I tried to track the order on UPS, it showed that the order had not been picked up. I waited all day Friday with no delivery. Saturday, I checked the status again and it still had no pickup by UPS.

Scammed. Order was placed on May 11, 2024. It was for a floral centerpiece in a wooden box vase. A small flower arrangement was delivered in a small glass vase. Despite numerous assurances the correct item would be received on Mother's Day by 6:00 p.m. it never was delivered. They have Not responded to voice messages or email. I would never use again and caution you.

Flowers for Mother's Day 2024 for my grandmother who is in hospice has been delayed twice. I was guaranteed delivery in writing and verbally. It is 5/13/2024 and still no delivery. While others may have had a wonderful experience my experience has been awful. I paid for a guaranteed delivery date and the agreement was not honored. A discount does not help the fact that they did not honor their agreement. I will not use Proflowers again.

Flowers for Mother's Day 2024 have been delayed twice. A $10 discount is offered but I paid and they agreed to a delivery date. A discount does not help the fact that they did not honor their agreement. I will not use Proflowers again.

Flowers came in a day late. Roses were wilted and bruised while the rest of the flowers were hardly open. Not worth the $77. Next time I’ll go local to a spot and pick up a regular bouquet of flowers. This was a horrible experience. Never again. Will never recommend.

I ordered Mother’s Day Flowers on May 8, 2024, 4 days before so that the flowers would be delivered on time to my daughter. The receipt had the delivery dates 5/11/24 to 5/12/24. Here it is, Mother’s Day, 6 PM at night and no flowers. Called the company, a man with a heavy India accent answered the phone, I asked the flowers and what florist was supposed to deliver them, unable to answer the question he immediately refund my money… No explanation about my purchase nor did he try to find out what florists had the order. Don’t do business with this company, no professional customer service rep could not answer my question or resolve the problem but with a quick refund and that was it!! So unfortunate that I was very disappointed because I was excited about her receiving the flowers. Very unprofessional people at Pro Flowers/FTD. BAD SERVICE.

If I could give this organization less than 1 star I would. They not only lied and failed to deliver flowers for Mother’s Day, they insisted on charging me for redelivery on 5/14. Took me an hour in the phone with customer service in whatever country arguing for them to do the right thing and give me my money back. Do yourself a favor, don’t buy from this company. They don’t stand by their word.

ProFlowers is terrible. I received no delivery for my wife for Mother’s Day despite the order being placed and paid for a month earlier! Yet their automated customer service system has kept insisting that it was delivered! There is no way to lodge a complaint with them or achieve any follow-up. I will never use them again! And I warn everyone to stay away from this rip-off business!

Ordered flowers for my wife to be delivered on Friday May 10th, 2024 for Mother's Day.. ProFlowers claims the delivery was made. I have surveillance cameras covering the entire home. No flowers were delivered. I have started a case of non delivery with Credit Card company.

This was the first time in 20 years that flowers were NOT delivered. I was adopted as a child and so I make sure to ALWAYS show my Aunt appreciation by sending her flowers. Not only did I get the runaround but I could never speak to a supervisor. Finally, I just asked for a refund and am now trying to find another vendor at the last minute. Totally disappointed.

Received my Proflowers as a gift. The roses came in a box and as soon as I opened the box and removed the flowers the petals and leaves dropped off.. The roses were bound by zip ties not rubber bands.. Luckily I had needle nose pliers rather than scissors to remove them.. Hand delivered flowers are the preferred delivery for me. Wouldn’t recommend Proflowers..

I ordered two different premium bouquets the first for $80+ and the second for $105+.The first was pretty but very small, not a premium. The second is generic, terribly arranged and not at all like the photo arrangement. These were meant to be gifts for my mom and mother in law for Mother’s Day. One star is generous. Buyer beware. Beyond disappointed.

Just look at the photos. What I ordered vs what was delivered. Truly awful. Nothing is remotely similar. I understand substitutions have to be made but....I'm just speechless. Other than ordering being easy and the delivery being on time, that's the only positive thing I can say.

This is the worst service ever and it 100% a scam. PROFLOWERS IS A SCAM. The company has committed fraud. Order for flowers were scheduled at my Mother's job on Friday. They did not deliver and today they send an email saying that the flowers were delivered WHICH IS IMPOSSIBLE. The delivery address was my mother's job and she began her trip to New York yesterday after work. How was this delivered on a Saturday to a closed business??? I am demanding my money back. Order number **.

Awful. Just awful. Ordered flowers to be delivered 3 days ago. Still not delivered. Every time I call, I'm promised it has been addressed, and still not. I have called now 3 times, spoke to 3 different people, even a manager. No proactive notification of a delay either. Had to discover and attempt to address on my own. Protip - I also learned via a separate delivery (both for Mother's Day), that they will use Door Dash to deliver flowers from your local grocery store. Might as well just take out the awful customer service "middlemen".

Flowers were ordered on May 4th for delivery on May 10th for Mother's Day, they were not received. Poor customer service, unable to tell me when they would be delivered. Disappointed!!!! The flowers are gifts for my Aunts in their 80's and 90's who looked love flowers!!

Definitely not worth the money! For the price I paid, I was highly disappointed. Supermarket flowers are a better quality. The arrangement was sloppy. Waste of money!! I could have made a better arrangement with flowers bought from a grocery store. Do not waste your money!!

A close family friend lost her life and I wanted to send flowers. I checked with three different flower delivery services who all stated that they could not deliver to the relatively rural address, 15 minutes outside of an urban center. ProFlowers.com did not say that they couldn’t deliver to the address, so I ordered through them. I kept tracking the delivery and at 9:30 PM, after the delivery was already supposed to have happened, I called customer service. While on the phone with customer service they told me that they had sent me an email stating that no local florist could deliver to the address.

I ordered a bouquet for a 50th birthday and paid for all of the fees for same day delivery and add ons. I received an email to confirm that the flowers were delivered which was in fact was not true. The flowers were not delivered. I tried to get a customer service rep. instead I was connected to an AI which keeps telling me that the bouquet was delivered. There is no ability to have a conversation with a real person who can actually assist you especially after receiving your payment.

Worse flowers delivery company, I order flowers for my daughter's birthday for 5/9 and they did not delivered them on the 9th. I called them on the 10th early morning and they didn't know where my order was. They told me to wait until 9pm on the 10th to receive the flowers. I asked them to cancel the order. I was "and still" very upset, I place the order a few weeks ago to make sure the flowers will get to my daughter on time and on her birthday NOT THE FOLLOWING DAY. I will never, never order from this company never again.

Worst customer experience. Took my money, cancel my order for Mother’s Day and I have to wait a week for refund. Don’t shop here. Better chances going to a supermarket and get flowers at least you don’t

Ordering is easy. The website is nicely broken down into categories and always seems to have the perfect bouquet for that occasion. The products are always beautiful, fresh and lasting. I always gravitate back to this site for flowers and have yet to be disappointed. Shipping and other fees are a little costly but worth it.

I really don't want to give ProFlowers the one star, because I couldn't get anything that I wanted. My mother had to settle for what they wanted her to have instead of something she would like. I asked for a Full refund and I was told that I would not receive my money until after mother's Day so I couldn't take the money and buy my mother something else. I honestly don't like what they sent her and I'm sure that my mom won't like it either. ProFlowers is definitely a scam. They shouldn't be allowed to do business at all.

I ordered flowers for a 60th birthday, selected one specifically for the flowers they used, some which were unique to her. The few days between placing the order and the delivery date, the price was decreased by $17.00. I contacted them when they emailed that I had a credit of $17.00 to use on more flowers. Since I almost never order flowers, I asked them to just credit my card. After 2 calls to customer service and lengthy conversations with individuals I couldn’t understand, they told me that it was my choice whether to use the credit or not. They offered nothing except that comment.

We purchased flowers for our boss' birthday and paid the same day delivery fee. They didn't come. We called to figure out where they were and to ask for our same day delivery fee back since they were not delivered same day, and the first customer service agent hung up on us. The second one confirmed our order was never sent to a local florist. She pushed it through to be delivered that day, and while they were delivered finally, they definitely were not what we ordered. We ordered the fullest, deluxe bouquet at $100 and if you look at the photos, it's nowhere near as full as the lowest priced bouquet. Even the leaves and petals were wrinkled and torn. Will never order flowers from them again.

Proflowers is horrible. I ordered some flowers for my mother in law that passed away in February. They automatically signed me up for a subscription and charged my card for 2 months after that. I have called them twice and could hardly understand their representatives on the phone. Stay away from them at all costs.

I purchased these flowers for a friend, that was dealing with the loss of her husband. She loved the flowers, and said that they were beautiful. I have chosen Proflowers many times and will continue ordering flowers this way.

Great selection, easy ordering, and always on time. Every occasion available. Great customer service. Beautiful arrangements available. Always fresh. Additional items available are top notch and always add a nice touch.

Ordered flowers for a funeral. I was critical that they be delivered on time. I asked for the local provider so that I could coordinate. They would not provide that information per company policy, but assured me that the provider had coordinated access with the Church. Day of the Funeral 4 am I receive an email stating that the flowers were scheduled to be delivered. I check delivery status and 3 minutes before the start of the Funeral the order changed to "Canceled." Because they could not locate a local provider. In short don't use them when it matters. They cannot be trusted.

I ordered flowers on Thursday to be delivered on Friday. It's Saturday and still no delivery, despite 2 long phone calls, offers of delivery fee refund and 20% of my order refunded. I don't understand.

I made this purchase to make a point. PROFLOWERS is a bait and switch company! You see a price for an item and it will 75% more expensive when you get to the final page to confirm your purchase. The shipping rates are changed based on what you buy not where you ship. Here is an example. I selected a gift. It started at $65, after shipping, handling and taxes, it was $97. But before I purchased it, I did a search on the item and found a PROFLOWERS deal for the same item with $10 off coupon. I applied the coupon to my original purchase and it gave me the lower price for the item, but it increased the same shipping destination by $5 more dollars. THIS IS FLAT OUT LYING TO YOUR CUSTOMERS!

I have always received exemplary service with Proflowers. The delivery are always on time and the floral arrangements are fresh and beautifully done. The sale price are good as well. I would always recommend friends to use Proflowers!

At 4 pm the night before my Mother’s funeral they email me to say they couldn’t deliver the flowers. When I called, they said there wasn’t a local florist to deliver! I had to scramble and get flowers elsewhere!

I ordered flowers for a friend to arrive on 4/4, the day she was undergoing surgery. Several days after placing the order, I received an email that they would not arrive on the intended day but would instead arrive "in the next 3 days." This was annoying, but they offered me a $10 refund so I accepted this. The next day, I received an email saying "sorry, your gift has been delayed and will arrive on 4/4" — which is the date it was supposed to arrive all along! So, I thought everything worked out. Then, two days later, I get another email saying they can't deliver on the initial date and can deliver in "the next 3 days." I replied asking what on earth was going on. I got a response that didn't answer my question whatsoever or confirm when the flowers would arrive.

The ordering and delivery was great. I was a little unsatisfied with the overall look of the flower bouquet. It looked nothing like the picture and even though I paid extra for a more full bouquet, it was still really small. I purchased the slumber party bouquet.

Absolutely horrible. This was meant to be a sympathy floral arrangement with a chime, scheduled for delivery yesterday. However, instead of the expected floral arrangement, I received two small plants and three empty pots. Additionally, the chime was broken upon arrival. It was disheartening to have to inform my friends about the damaged chime as well, especially considering the significant amount they paid for this order. Order number **. Shipped date: 03/26/2024 but received 03/28/2024. UPS Next Day Air Saver Tracking #: **. Is the thought that counts, right? But this company is scamming honest people.

I would give no stars if I could. Advertised as 5 Hyacinth blooms, received 3 bulbs not in bloom. $75!!! See pic. After multiple rounds of back and forth with customer service, they refunded me. Terrible quality that is over priced.

I ordered flowers for my wife's birthday in Fremont, California. Flowers came 3 days late, there was a sloppy handwritten card with them and the bouquet didn't look like on the pictures. The flowers were old, wilted, put together hastily and some of the stems didn't even touch the water. Extremely disappointed!!!

My husband ordered me 2 dozen, long-stem red roses, which were supposed to be delivered on Valentine's Day. They were not!! They were delivered one early and therefore, sat out on our front porch, most of the day. When I went out front, I discovered them and we were both surprised, to see they were delivered earlier than expected. Then, as I was trimming the stems, as the directions advised, many of the leaves of the roses were dropping off. I don't mean just the outer leaves, as advised, but several leaves off of each rose, dropped off! Now, I'm seeing that many more leaves of each rose, have dropped off daily. These roses are obviously old, for this to continue to happen. Because of this extremely disappointing experience with Proflowers, he will not be doing business with them, anymore.

Purchased for Valentine’s Day. Ordered a week in advance. Order was never delivered. When I called customer service they tried to sell me more products. Total scam company. Called second time. Finally got refund.

I ordered two dozen multi colored roses for my wife for Valentine's Day TO BE DELIVERED ON VALENTINE'S DAY. The flowers were delivered a day early with no notification. I live in upstate NY where it was in the low 20s. The flowers were sitting outside at my door for hours because I was not expecting them. To make matters worse the quality of the flowers was deplorable. I was horrified when my wife opened them. I was so ashamed and embarrassed to even present these wilted half dead flowers to my wife especially because she deserved so much better after all she does for our family. ProFlowers should be ashamed of themselves. When I complained to customer service their solution was to offer me a 30% refund as if that was going to make everything better. I will never use this company ever again and I suggest you don't either. The absolute worst!!!

Stay away. My Valentine’s Day was ruined because Proflowers took my order weeks in advance, took payment and sent confirmation order was ready. Then they ship via UPS and flowers won’t be delivered on time. Use a local florist. Stay away from these online retailers

I made the order over a week ago. Now, on the delivery date, 3-5 inches of snow is predicted. The delivery is headed to a school and schools are going remote and no one will be there to accept the delivery. The person at the call center sounded like it was his first day at the job. Initially, I asked to change the date to the following day but was denied because the order was "printed" then I asked for a refund, it is currently being processed. But I will not get a full refund because the order was "printed." Unfortunately, I cannot predict the weather but I wish there was a bit more flexibility for situations like this and not being denied simply because the order was "printed." Please, Pro Flowers, make this right and process a full refund.

I ordered a herb garden for my sister as a housewarming gift. When it arrived, it was a completely different arrangement than I ordered. I went online and reported the issue, and they said they would have the correct item delivered that day. A few weeks later, my sister said that she still had not gotten it, so this time I called. Be prepared to talk to people who do not talk or understand English. It took me almost 20 minutes to get the lady to understand my issue and what I wanted. She then told me that when it came time to deliver my item, it wasn't available and they just picked something else and sent it. Unacceptable. I will never use this company again to send flowers or plants.

I ordered flowers for my friend's birthday - I was never told they would not be delivered on her birthday, the day I ordered them to be delivered. If I hadn’t been monitoring the tracking, I would have never known! When I emailed, I received a very nonchalant reply - so professional when they start their reply email with “hey there” - with no apology or explanation, just an offer to have the order delivered some other day. I guess they think my friend has more than one birthday each year. I will never do business with this company again - thanks for ruining my friend's birthday gift.

The worst service I’ve experienced as a consumer. I ordered ‘Same Day Delivery’ flowers ($90 order) for my stepdaughter and they were never delivered? When I called (THE NEXT DAY!) they said the flowers I ordered were not available? They never e-mailed or called me to tell me there was an issue. Their remedy was to refund me an $4 delivery fee, OR upgrade my order at no EXTRA charge but they were not willing to refund the $90 and deliver any flowers. Their final remedy was to refund the money and not deliver any flowers. So basically they offered nothing for their error. Terrible.

I ordered flowers to be delivered 12/29/23 and I had to contact them to find out why they hadn't been delivered only to find out they wouldn't be delivered until on or before 1/3/24. That is too long to wait for fresh flowers. I was told I would have to call UPS to have them expedited, that they wouldn't do it. They couldn't and wouldn't help me with my order.

We called at 12:30 the day of delivery to request that the delivery be made by 3pm. They told us they contacted the florist and they would "do their best." This is on the Friday before Thanksgiving and the delivery was supposed to go to my client's office which is located next to the San Jose International Airport. I called ProFlowers at 3:45 and the delivery was never made. Seriously? DO NOT USE THIS COMPANY! I WISH I HAD GOOGLED PROFLOWERS REVIEWS as the first site that showed was the Consumer Affairs website with literally ALL 1 STAR REVIEWS. THIS COMPANY SHOULD BE OUT OF BUSINESS!!!

We like to use a local florist, but we needed these flowers on a Monday and both the local places were closed. ProFlowers advertised a beautiful, simple arrangement in a low, wide vase with a classy ribbon. It was a masculine arrangement with natural white and green flowers and greenery. What came was a cheap, standard vase with a thin, Kelly green ribbon. Instead of hydrangea, zinnea and peony, there were carnations, small mums, and two tired roses, all of it obviously died with green food coloring. Instead of a classy birthday arrangement for a man, we got a cheap, St. Patrick's Day grocery-store bouquet.

Never again will I use Proflowers!!! They advertise same day flower and it’s day two and the flowers have not been delivered. I called and they couldn’t do anything. I chatted with someone and same response. Horrible experience!!! Second bad experience….two strikes and you guys are out!!!! Waste of money and time!!! Don’t use them if the flowers are important!!!

I ordered a bouquet of white flowers for my son's engagement party. They looked like they had been taken out of the trash and put into a vase. Total waste of 90 dollars. I called them and they said they would send new ones. But they did not send new ones. Worst company ever and horrible flowers.

Ordered flowers for my wife on our anniversary. They accepted my order and took payment. Delivery date comes, no flowers. They wanted to do it on a later date. Lol. Makes no sense. Never again. Terrible experience. Don't they know how anniversaries actually work. I'll never use them again.

This is the 3rd time I have ordered flowers from your company for my wife. Three (3) times the order was not complete. The First was our 10th Anniversary, then Mother's Day and now Her Birthday. Every time I have order I had card balloons candy and bear. This time not only was the vase not right, but again there was NO NO NO bear candy nor the I LOVE YOU balloon. Only Happy birthday. One time ok mishaps with the vendor, but every time.... I will never use your company. Additionally, I will be contacting your CSR Mgr for a FULL REFUND. If it is not granted. I will dispute it with my credit card company. Also, be advised I will be listing this company as a DO NOT DO BUSINESS with on the MILITARY BASE website. So other Service Members are not taken advantage of like this. I intend to ensure this does not happen to anyone again. Gregory ** "ICEMAN" ** Staff Sergeant, U.S. Army (RET).

ABSOLUTELY HORRIBLE! I ordered flowers to be delivered to my daughter for her birthday a week in advance. They were not delivered, claiming that they couldn't get into her gated community. There is clearly an entryway for delivery people, with a call-box. I spoke with customer service and, of course, they "apologize for the inconvenience"! It's not inconvenience, it's incompetence!! ProFlowers blamed the local florist, but I had to remind them that my business was with THEM, and they are ultimately responsible. They promised me that an upgraded arrangement of flowers would be delivered the next morning, BUT THE SAME THING HAPPENED!

I was not just displeased but absolutely dissatisfied with my flower order. I placed the order 4 days in advance, so wasn’t like short notice. The arrangement was delivered several days late after many phone calls and complaints. They said it said it was a residence but I clearly entered all company information in my request. There was no card message which I clearly had in my request also. They supposedly added all this information in my first phone call with customer service. They promised they would deliver early morning the following day, which also didn’t take place. After another call they still didn’t deliver till almost 7pm and someone from cleaning crew accepted the delivery.

Scheduled a delivery for a funeral May 16. It is now June 25 - still not delivered and the best they can do is "offer to redeliver", I tell them that's really not good enough as no one has made any attempt to reach out to me other than repeated automatic "sorry we didn't deliver" emails that aren't followed up on. Today the customer service rep hung up on me. I've placed dozens of orders through Proflowers in the past. Never again. This is how you lose a customer but I'm seeing this apparently isn't that big of a deal to them as there are dozens of the same review. Must be nice to have so many customers you don't need to care.

This company used to be top notch. They are the worst ever. They have no way to ensure quality of the product, nor a way to keep customers satisfied. My birthday was 6/13. My husband received wrong order. He paid for add one and those didn’t come at all. They promised to redeliver on 6/14. Flowers never came. On 6/15 order came but was still missing add ons. Just akip this company and find your own local florist or even a grocery store is better than ProFlowers. Customer Reps are rude and impatient. Another time they delivered my mother dead flowers. Please save yourself the trouble and don’t order from these people.

Ordered and paid for about $200 in flowers for Mother's Day. Order was supposed to be delivered on the 12th but NO ONE REACHED OUT TO TELL ME IT HAD BEEN DELAYED TO THE 16TH!! Luckily I called and they informed me my flowers would get there 4 DAYS LATER! When trying to get a solution, the customer call center has a very strong language barrier and it's very hard to deal with. I was lied to and hung up on 4 different times. DO NOT BUY....DO NOT BUY....DO NOT BUY...

I ordered flowers, for my mother who's dying of cancer, for Mother's Day. I placed this order a week in advance to make sure it would get to her in time. The order was not delivered. After I went round and round with a young man who could barely speak English I was informed that it hadn't gone out and the quickest it could be delivered would be another week. The young man was not even very professional at all, humming some song while he typed. I cancelled and requested a full refund but it'll take up to five days to be in my account, leaving me short this money and still nothing for my Mother for Mother's Day. I don't understand how a business with such terrible service is even still around. I will never under any circumstances even consider using this service again.

My husband ordered flowers & chocolate covered strawberries to surprise me for my birthday & I received the flowers from a local vendor, the strawberries on the other hand.. 2 days after they were supposed to arrive!!!

My daughter sent me ProFlowers for my birthday. I was so disappointed in the quality of the flowers. Some had MOLD, some were broken, several were wilted. They were crushed in the box. My daughter spent her hard earned money on these and they were definitely not what She paid for. I took pictures of the flowers.. and the mold on them if you want to see what was in the box.

This business is ridiculous. Ordered a dozen black roses, came looking on the verge of dying and were spray painted black, some blue and some still red. When I told them about it they offered to send another delivery. I told them that was pointless as it was a Valentine's surprise. Haven't heard from them since. Waste of $80. STAY AWAY FROM THEM!

I ordered my wife flowers for Valentine's Day almost 3 weeks in advance, everything seemed fine until I tried to track the order on Valentines day. The bouquet was $140 dollars after the discounts I received, which is an expensive order for ProFlowers. Anyway, in Valentines day, the tracking still said order processing. The flowers never showed up. Then the next day, it said florist received order, or something to that effect, so I called them and they said they called the florist and the order would be delivered shortly. They didn't offer a discount or coupon for next time, or anything, which I thought was strange. By late the afternoon, the flowers still weren't there. So I called again to cancel. They cancelled, but again, they didn't offer a coupon or anything for the next order. It's like ruining Valentines Day for you and your wife is standard procedure. Anyway, I will NEVER use them again!! They are a JOKE!! Use a local florist next time you buy flowers.

I purchased flowers for Valentine's Day for my wife on 2/1/23. All checked out fine and it accepted my address. Then, I received an email on 2/10/23 that my order was being prepared so I thought ok, great, the order is good to go. Well, that is not the case. Late last night on 2/13/23, the day BEFORE Valentine's Day, they email me and inform me that they cannot deliver to my zip code. THANK YOU FOR RUINING VALENTINE'S DAY!!! Now I will have to overpay or find some cheap flowers at Walmart.

I ordered flowers for my sister's 70th birthday via their website. The website confirmed they delivered to her ZIP code, confirmed they would deliver on the date, confirmed they would deliver the product selected. So I put in my CC info and paid for a service on a specific date. However, I got a call the next day from someone with a thick foreign accent that I could not follow who said that the particular product was not available. I said "I don't care what you send, just send in on her birthday." Thought it was fixed, but it wasn't -- got emails later that day saying "We can't make it on this day because we don't have any associates that deliver to that ZIP Code". They sent some flowers that arrived five days late. So don't believe a word that comes from their website, because it promises the moon to get you to purchase the products, then delivers something entirely different at their own pace.

We usually send a lot of flowers to friends and family. We came across ProFlowers membership that for only 39.99 a year, waives delivery fees so we decided to enroll. My first shipment went by fine, on the second one I was charged for delivery, and per their customer service dept, the free delivery does not apply for discounted items or if you are using a coupon. I am sorry but this is BS and that was never disclosed on the membership blurb. Everyone be careful with this.

They shipped a flower that was in transit for a couple of days, which was further delayed (did not arrive on time). I contacted them as soon as I found out since it did not arrive for the occasion before they delivered the flower. They stated they would not cancel or refund the order, although on their website, they guarantee satisfaction. I canceled another order I had with them and would stay away.

I will never order flowers through ProFlowers again. I received an email confirmation that my flowers had been delivered. I called the recipient to ensure they did...no, no flowers. I called Customer Care and "Janine" attempted to call the contracted florist, but said florist never answered the phone. "Janine" told me they would email me once they were able to locate my order/speak with the florist. An hour later, I receive another email that my order had been delivered. I call recipient, no sign of any flowers. My recipient was home all day (they're caring for an ill elderly woman, there is someone home at all times) with a screen door so they can see any potential deliveries.

I ordered flowers for my wife for our anniversary and they weren't delivered. Nor was I even notified of a reason, or that my order wasn't delivered. Do NOT use Proflowers! They shouldn't be in business, as they are a total rip-off!

My 93 year old mom took a fall and was in rehab for quite a while. Yellow roses and bright colors are her favorites. I chose to upgrade the bouquet so it would be a riot of YELLOW roses and other blooms. This was an $86 purchase. The arrangement she received had NO yellow blooms of any kind in it and was very sparse. I worked in the flower industry for 10+ years and I know what an $86 arrangement should look like and this was not it. There was very little 'color' at all and the blooms used were the least expensive possible (carns, alstro, etc). I paid for yellow ROSES!! I will not be trusting this company again.

Ordered flowers for one of my wife's best friends after her father passed away. Supposed to be there the following day, and when I checked the tracking, it said item damaged in transit. When I called, a customer rep that was obviously in another country (couldn't understand his speech very well) basically told me to call back later to get it re-sent or a refund. When I called back later, I told the lady (who was even hard to understand) that I needed it resent and delivered next day like the original order. After going back and forth several times, I told her to issue a refund so I could order from somewhere else. Terrible any and every way you look at it...

Disappointing and embarrassing flowers! Ordered Mother's day flowers six days before mother's day to arrive on Saturday May 7th. Not only did they NOT SHOW - but today - Monday when they DID arrive - they were brown, wilted and petals all over the counter! My Mother In Law in her nice attempt to THANK us - was like "Oh sweetie - wherever you purchased these... do not again!" Happy Mother's Day! Thank You PROFLOWERS for a huge disappointment! $100 + wasted. :(

This year, I ordered a bouquet for my mom for Mother’s Day. She is newly living in an assisted living facility, and not too happy about it. I received the expected emails telling me that my order had been received and was on its way.

Customer service blatantly lied to me about my order. I ordered a gift basket for my daughter in-law for Mother's Day to be delivered on 5/5/22 and it did not deliver. I contacted customer service that evening and was told by email per their rep Steve that it would deliver the next day. It did not deliver the next day, so I sent them another email about the issue with no response. I called customer service on Saturday 5/7 and was told that it would not deliver until 5/10/22 as the order was not apparently processed even though I got an order confirmation and another email saying it was on the way with a ups tracking number.

Would give negative stars if I could. Made 2 separate orders for Mother’s Day. Both orders were cancelled the morning they were supposed to be delivered and customer service (Homer especially) is terrible to deal with. Please save your time and money and never purchase with this company.

Flowers were wilted, broken and leaves brown and dry. Sunflower stems were rotting and blooms small and broken at the stems. I will not use this vendor ever in the future. I was extremely disappointed. They were the worst flowers I have ever received.

I ordered Mother's Day flowers for my wife and what I got was nowhere near what I ordered. She told me someone sent her an ugly bouquet. Turns out it was the pretty bouquet that I thought I ordered. Several of the flowers were broken and/or wilted. I didn't cheap out, bought the Premium (most expensive) bouquet in the arrangement group and did so several weeks in advance. I basically paid over $150 to disappoint my wife (could have gotten that reaction for free). I called and they just didn't care. I will not order from here again.

I received a Mother's Day bouquet. It contained several roses. Two arrived with the petals all off. They were in the container so I know they started out intact. Another had a withered, brown petal on the outside of it. The whole arrangement was crushed. I tried to include a picture so you could see how bad it is, but didn't have any luck with that. It was delivered by UPS, so I have no idea how long it was in transit. Too long!

I love a state away. It was my other's birthday. Spent 100$ for flowers 2 days before the delivery date. & nothing came in for her birthday. The next day I requested it be there & nothing again. I spent 100$ & they kept saying it’ll be there & from then no communication. I also after 2 days later no flowers or gifts being delivered I requested a refund with the flowers still being delivered. She refunded & canceled the order without telling me. SCAM. Don’t use. Use a real business. Will never use again & will leave reviews everywhere for this company.

The flowers I ordered for my wife for Valentine's Day were left unattended on my front porch for God knows how long in 19° weather. My wife was home, but never heard the doorbell, if it was ever even rung (which she swears it wasn't). My phone never left my side, yet no call was made to alert me of a delivery. As a result, the roses were dead by the next day, and the lilies never opened. I submitted a review form and asked that they contact me. It went unanswered. I contacted the customer service department directly and "Claire" said she would replace them. She never did. That was February 23rd. It is now March 8th and they never followed up on their promise. I've used Proflowers.com in the past, but this was a deal breaker. Never again. I don't appreciate being lied to.

I ordered flowers for a co-workers dads funeral and they NEVER Arrived. When I called they stated that the order didn't process because they couldn't find a florist. I never received an e-mail or phone call to tell me this. Then, to make it right, they only offered a 30% discount. This place is a joke. DO NOT USE!

I ordered a beautiful bouquet of roses for my 86 yr old mother-in-law to her Assisted Living residence for Valentine’s Day. My sister-in-law visited the next day & took a picture of the bouquet & the flowers were basically dead! I spent 2 hrs on the phone w/ customer service in the Philippines & was promised a new flower delivery which could only be delivered 2 days after Valentine’s Day. I chose an entirely different bouquet only to find out that more dead roses were delivered.

I don't usually write reviews but I had to with this company. They are atrocious. They failed to deliver my bouquet of roses TWICE each Valentine's Day. The customer service is way worse, the reps barely speak English and are not helpful in resolving any dispute. I would recommend using a local florist than giving your business to these jokers.

My order was for February 11th, 2022. Ordered Valentines flowers for the weekend before Valentines day. The flowers did not come in, the order stated that the order had been processed and the delivery was on the way. UPS site stated that the flowers were never picked up only that a label was created. Proflowers.com said that they could deliver on February 15th, which was not acceptable. I received no further communication and received an automated email that I was being refunded. This left me in bind as I had pre ordered flowers and now scrambling to find flowers elsewhere.

Do not purchase flowers from this company. My niece ordered an orchid per my sister's request (she is in a nursing home) for my birthday. While it was labeled "Mini Orchid", mini does not describe it. For a charge of nearly $68, I received what would cost $1.99 at Trader Joe's (if even). While they do have a description, you have to take the time to get a ruler out and figure out what they are selling you for $40 (then add on tax and delivery). Customer Service is horrible. Please call your local florist, or florist in your recipient's area. This company counts on your receiving their crap and never knowing that the kind person who sent it to you was price gouged up the kazoo! No ethics here, just price gouging.

Flowers were to be delivered on my Sister's Bday. Never arrived. No call and the "tracker" said in progress. Called the next day, apologized, refunded service fee, but the next delivery date, 5 days! Really?

FTD, the owners of ProFlowers.com, seems to think it's OK to substitute orange roses for long-stemmed red roses. I paid over $80 for a dozen long-stemmed red roses for my wife on our 26th wedding anniversary during a time when we had no income and little money. What do I get for my money? An angry wife thinking that I cared so little about her that I sent her a color of roses she does not like on a very special day. FTD seems to think it's not a problem and that I am not owed the proper order or a refund.

What I ordered and what I received couldn't be any further apart. They have all your contact information so I don't know why they can't contact you ahead of time regarding changes. Then they tell you they can come get your messed up order and replace it. Really disappointed in Google for giving me a link that recommended this place.

I have used this company multiple times over the years and I guess second and third chances should not be extended to this company! Although I have been somewhat satisfied with some orders in the past because the recipient was happy but it’s never exactly what I order. People order what they see because the visual presentation matters. If you want to continue to send what you all want to send then you all pay for it!!!! The Expectation here is put it in a box and ship it and let the recipient assemble it. What do I need your services for if this is how you do business? I will not be using this service in the future.

That “same day” mess is **. And don’t even waste time adding a cell number to be reached if anything happens. I kid you not. I ordered flower for Vday to be sent to the restaurant. All nice and romantic. I gave them a call to make sure everything was all good and they told me it would be sent the next day. It was no reason they couldn’t be sent to the restaurant the day of. If it was a problem you could have used my cell number or even googled the restaurant up & ask for my name with the front desk. They were even expecting them so it would be placed on the table before we arrived. They had no remorse. Just the same “I’m so sorry that happens to you” line.

I ordered flowers for my wife on Mother's Day in May. They were never delivered. I sent several emails for months with no response. On September 11th I finally had to be refunded my money. No flowers were ever delivered and Dani the customer service lady acted like it was my fault.

For a few years, ProFlowers had provided excellent service with very nice arrangements. My most recent order, however, will keep me from doing business with this company again. I ordered flowers for our anniversary with a specific delivery date. Then, I received an email that the flowers could not actually be delivered as promised. This can happen, I am sure, with a business this large and complicated. I got online and asked for the order to be cancelled in a chat. I was assured that the order actually could be delivered on time. My skepticism was addressed by the explanation that a different florist would be utilized.

Ordered flowers for my daughter's birthday. Promised delivery 6/19. Her birthday is 6/20. They were not delivered and company told me they couldn't secure a florist in her area. She lives in a metropolitan city so that was a lie or they didn't try very hard. I have had no problems in the past, but this was a big one and I won't use again.

I have used this company at least 6 times and overall they did a pretty good job except. For one I stamt where the product was not up to par. In fairness they did offer me a 25 dollar credit for a future order. Their same day service is high ($19.99) as well as they charge an additional $4.99. PRETTY STEEP, when my local florist charges significantly less. But a 4 out of 5 is still worthy.

Ordered flowers for my mother in law for Mother's Day. Said they would deliver at the time order. Then I received an email they they couldn't deliver on time. Said they would give a a partial refund but deliver 3-4 days after the fact. Still didn't receive flowers a week later and no partial refund was applied either. So when I contact customer support and told them I wanted flowers still delivered with a refund, they cancelled my order. Worst experience ever and ruined Mother's day for 79 year old.

I ordered flowers from ProFlowers for Mother's Day this year, 2021. I put in my order on Monday May 3rd. I was told they would be delivered either Saturday May 8th or Mother's Day May 9th. On Monday, May10th in the afternoon I received an email from ProFlowers that they were unable to fulfil my order asking me if I would like a refund or to make another selection. My mother was at home on mothers day without a gift. I felt terrible. I told Pro flowers that they should send the flowers as soon as available without charge for their failure to deliver. I was perfectly happy to pay for the services I requested and was promised but when they did not live up to their promise to deliver by Mother's Day I felt they should make it right.

I wish I had checked reviews before selecting ProFlowers. I ordered 24 long-stem multicolor roses, to be delivered by the day before Mother's Day. What was delivered were 12 red roses on the day after Mother's Day. Additionally, Proflowers did not contact me concerning the extra money I had paid. It seems to me that had I not stayed on top of this and challenged them not automatically reimbursing me, they might have not done it at all. They failed to honor the delivery date in the confirmation. They failed to honor the commitment to deliver a specific type and quantity of flower. Their requirement to accept that there may be a substitution is nothing more than a bait-and-switch tactic. I will not use them again. I cannot recommend anyone ever consider using their questionable service.

If I could give this company negative stars I would. This company should not be in business whatsoever. My sister and I paid a pretty hefty amount for these flowers and how did they arrive? Hot, Smashed, Withered, Broken bulbs, Moldy, anything you could think of negatively that's what they were. They didn't even come on the correct day and when I messaged them about it they said even though it said Monday on the tracker it will still get here on time Sunday. (Aka Mother's Day) That wasn't the case. When they arrived at my mother's a day later that's what they were..Reference the above statement! I am truly outraged.

I ordered a flower basket for Mother's Day to be delivered to my 85-year-old mom on May 9, spending $119.45. She waited until 9 pm but no flower. When I asked Proflowers, they said that they could not find a florist so the flower would not be delivered until May 18. Absolutely ruined this year's Mother's Day for us. All they did was to refund the charge. I will never use them. Shame on you to be so unprofessional and ignorant about how your failure can hurt people! How many more Mother's Days will be there for me and my mom? Think about it!

Ordered flowers for my wife for Mother's Day. Delivery date was scheduled for May 8, 2021. Product was never delivered and there was no information provided by ProFlowers or their designated carrier, UPS. Following the tracking number on UPS, their site said "Due to operating conditions, your package may be delayed." I contacted ProFlowers customer service by phone and someone on the other side of the world instructed me to wait until Sunday May 9th (Mothers Day) to see if the order would be delivered. Nothing happened on May 9th and so our Mothers Day was ruined. Again, no outreach from ProFlowers or UPS. I will never use ProFlowers again - they were instantaneous about taking their money, not so efficient about delivering their product. I will definitely utilize a local florist in the future!

Embarrassing garbage, would rather have nothing and MUCH rather cheap supermarket flowers than their puny assortment of weeds gathered from someone's unkept yard. Their tracking and support is a joke too. Everything else (i.e. nothing else) is great!

I ordered my mother flowers for Mother's Day a week ago. The difference between what I paid for and what my mother received was a joke. I will never use them again and I urge you to use a different company. The roses were old and already falling apart when they arrived and there was only half of the flowers in the vase compared to the picture on the website. I feel scammed. I wanted to ship my mother some beautiful flowers for her special day but that is not what she got.

My daughter sends me tulips for Mother's Day; and has for the last several years. Only once in the last 5 years have the tulips been satisfactory and lasted beyond just a day or so. Once they arrived dirty with crushed stems. I always follow the directions: leave the elastic band on for 24 hours, cut ends, place in room temp water. I've sent them pictures and they have replaced the flowers or sent a gift card but that doesn't take the place of fresh flowers for Mother's Day. For the money they charge it is ridiculous that their flowers are such poor quality.

They outsource their customer service outside of the US... sent an email that the "local florist" (who they do not reveal) attempted delivery but was unable to deliver... My house is located in the middle of town in the historic district, literally over 100 years old... The customer service rep would not answer any questions to delivery, just could only read off a script saying delivery would "retry" and would be there by 9pm on Mother's Day... 9PM... Will never order from them again.