ProFlowers Reviews

Excellent quality, beautiful bouquet that was delivered at a great price. Arrived in a glass vase hand delivered vs in a box. 10/10 recommend as it was a great quality and a very beautiful and fresh display.

I placed an order on Saturday and they allowed the order to be specified as deliver today. I then literally got 6 phone calls from 3 different customer reps saying it couldn’t be delivered on Saturday or Sunday and promising it would be delivered Monday. (Note: the different reps were not communicating with each other and were undoing changes other reps has made. A COMPLETE CLUSTER!! I then got another call from them today (Monday) saying there was no way to get it delivered today, even if we changed the floral arrangement. At that point I canceled the order and called a florist local to my destination, which I should’ve done in the beginning, will do so from now on, and suggest you do so too!!

Don't order from this website. It's a scam. I spent $90 for the biggest bouquet. That thing was pathetically Small. Don't spend your money here. Go somewhere else, not worth it, waste of money. Now My wife is going to Divorce me.

My brother and I ordered flowers for our mother for Mother's Day. They were scheduled for delivery on Mother's Day, and we received a message that the flowers had been delivered. The flowers never arrived--despite the message saying that they had been delivered! About the best thing that I can say about ProFlowers was that they took my word that the flowers had not been delivered (since their system said that they had) and promptly issued a refund.

I ordered flowers florist choice for Mother's day and had them delivered in Texas. Well worth the money. The flowers were beautiful and made my Mother in law feel special, which she is. Mission accomplished. Thank you. - Meg

Flowers arrived in good condition and on time! They were beautiful! My mom really loved them and they even had a premade arrangement with her favorite flowers. Texas Yellow Roses were gorgeous and the lilies were wonderful. I hear they smelled great!

Had flowers delivered late on Monday when they were supposed to get there Saturday the 11th, a little disappointed …It was for my mom….You’ve been terrific in the past but this was a little sad because she is very ill.

Well this is my go to flower provider. Of all my flower purchases not a one had been a disappointment. Have been buying flowers with this company about 20 years or so and this past Mother's Day win win.

I had the bouquet delivered to my wife's hotel days before I arrived for our anniversary. There were way more flowers than expected which was great! The arrangement was beautiful, colors were nice and bright, and most importantly the flowers were healthy. We were happy!

Last week I ordered a small bouquet of flowers to be delivered for Mother's Day on 5/11. I paid $80. On 5/11 I actually received a confirmation email saying that they were delivered. However, when I called my in-laws they said they hadn't gotten anything, and they even checked their Ring camera and saw no deliveries. How in the world can a company send a 'Delivered' confirmation email based on nothing? I sent two emails to their Help Desk about this and it's been 5 days with no response. I ended up calling their call center and fortunately got my $80 credited back. Unbelievable. Pure theft and lies.

Ten years ago this was a good company with quality flowers and fairly decent customer service. The problems were in the minority. Since they were bought by FTD a few years ago, this company has nosedived into a scam. They have ruined my last four orders and after 15 years dealing with company, I'm done. Last year for Valentine's and my mother's 100th birthday, both deliveries were very late, and the flowers were old or dead (roses), with brown curling leaves, no greenery, and in one order, the heads fell off the day after she opened them.

One order was never delivered but I got the email saying it had been. When I posted about it on their page (nothing nasty) they deleted and blocked me. This is how you deal with customers you screwed?

I will NEVER buy anything from these unprofessional thieves again. Placed two orders on one day. One for my mother, and the other was for my wife. Nobody received squat. You cannot talk to a real person. I left an email about my credits, they refunded ONE! Just one. I've hired a lawyer. Now, instead of $100.00, they will paying up. They have a customer rating less than two, this should be easy. I am also reviewing them on every site I can find too, every one. Run 'em outta town. Disrespecting my mother and my wife have a cost. Be very glad we haven't met in person.

Last week I ordered 2 sets of flowers. One for my mother-in-law and the other for my mother. The order for MIL was scheduled for delivery May 11-12. On May 12th, I received an email that they had been delivered. I waited for her "thank you phone call" which did not come. On May 14th, she finally called as the flowers did not arrive till then! For my mother, the flowers were scheduled on the 13th. I called last week to ask them to be moved to the 11th/12th. The representative stated that would be no problem. I received no notification that they had been delivered. As of yesterday, the 14th, they still had NOT been delivered. I will never use this site again. Lesson learned.

I ordered flowers for my daughter's birthday on May 13th to be delivered. The driver lied and said they delivered them. WRONG. I paid over $70. For them money I saved up for I don't think--- according to my Dr--- that I won't be here for her next birthday so I wanted this birthday to be memorable for her but I texted their customer service but they won't respond. They haven't sent her any replacement or given me a refund. NOT EVEN A RESPONSE TO ME ON THIS ISSUE. NOTHING. WHAT KIND OF A DECENT COMPANY DOES THIS???? THINKING ABOUT TALKING TO THE CHANNEL 6 PEOPLE OR SOMEONE WHO CAN HELP ME WITH THIS PROBLEM.

I bought several different items for the different Mothers in my life and each one was enthusiastically loved by the recipient. This had been my experience over the years with ProFlowers. I recommend them highly.

Last year, I purchased flowers for Mother’s Day and my mother loved them so this year I decided to purchase for my mother, my boyfriend’s mother and his sister. Everyone loved them! Very satisfied. I will definitely order again.

What a joke! Three of us went in on sending a bouquet of flowers to a funeral home for a family member's mother. We ordered a sunset serenade which in the picture shows a lovely full square vase of flowers. What was delivered was 5 flowers in a beer stein- it was so small it wasn’t even placed near casket, but was put on a table near the rear of the room. The note card was handwritten instead of typed. Cost us $79 W/ Shipping. Would have cost $10 from a grocery store. Do not use ever!

Flowers were beautiful and the process was relatively simple. I just don't like how expensive the flowers were. I bought nearly the same flower arrangement at Sam's Club for only $15 and I spent over $80 at Proflowers. Next time I'll buy and ship the flowers myself. Shipping was about $17. Go figure.

I placed an order with ProFlowers on 5/6/2024 for Roses to be delivered for Mother's Day. The delivery date was to be 5/10/2024. I received an email confirmation from them and my credit card was charged for the purchase. I received an email on Thursday 5/9/2024 that the order had shipped. When I tried to track the order on UPS, it showed that the order had not been picked up. I waited all day Friday with no delivery. Saturday, I checked the status again and it still had no pickup by UPS.

Scammed. Order was placed on May 11, 2024. It was for a floral centerpiece in a wooden box vase. A small flower arrangement was delivered in a small glass vase. Despite numerous assurances the correct item would be received on Mother's Day by 6:00 p.m. it never was delivered. They have Not responded to voice messages or email. I would never use again and caution you.

Flowers for Mother's Day 2024 for my grandmother who is in hospice has been delayed twice. I was guaranteed delivery in writing and verbally. It is 5/13/2024 and still no delivery. While others may have had a wonderful experience my experience has been awful. I paid for a guaranteed delivery date and the agreement was not honored. A discount does not help the fact that they did not honor their agreement. I will not use Proflowers again.

Flowers for Mother's Day 2024 have been delayed twice. A $10 discount is offered but I paid and they agreed to a delivery date. A discount does not help the fact that they did not honor their agreement. I will not use Proflowers again.

Flowers came in a day late. Roses were wilted and bruised while the rest of the flowers were hardly open. Not worth the $77. Next time I’ll go local to a spot and pick up a regular bouquet of flowers. This was a horrible experience. Never again. Will never recommend.

I ordered Mother’s Day Flowers on May 8, 2024, 4 days before so that the flowers would be delivered on time to my daughter. The receipt had the delivery dates 5/11/24 to 5/12/24. Here it is, Mother’s Day, 6 PM at night and no flowers. Called the company, a man with a heavy India accent answered the phone, I asked the flowers and what florist was supposed to deliver them, unable to answer the question he immediately refund my money… No explanation about my purchase nor did he try to find out what florists had the order. Don’t do business with this company, no professional customer service rep could not answer my question or resolve the problem but with a quick refund and that was it!! So unfortunate that I was very disappointed because I was excited about her receiving the flowers. Very unprofessional people at Pro Flowers/FTD. BAD SERVICE.

If I could give this organization less than 1 star I would. They not only lied and failed to deliver flowers for Mother’s Day, they insisted on charging me for redelivery on 5/14. Took me an hour in the phone with customer service in whatever country arguing for them to do the right thing and give me my money back. Do yourself a favor, don’t buy from this company. They don’t stand by their word.

ProFlowers is terrible. I received no delivery for my wife for Mother’s Day despite the order being placed and paid for a month earlier! Yet their automated customer service system has kept insisting that it was delivered! There is no way to lodge a complaint with them or achieve any follow-up. I will never use them again! And I warn everyone to stay away from this rip-off business!

Ordered flowers for my wife to be delivered on Friday May 10th, 2024 for Mother's Day.. ProFlowers claims the delivery was made. I have surveillance cameras covering the entire home. No flowers were delivered. I have started a case of non delivery with Credit Card company.

This was the first time in 20 years that flowers were NOT delivered. I was adopted as a child and so I make sure to ALWAYS show my Aunt appreciation by sending her flowers. Not only did I get the runaround but I could never speak to a supervisor. Finally, I just asked for a refund and am now trying to find another vendor at the last minute. Totally disappointed.

Received my Proflowers as a gift. The roses came in a box and as soon as I opened the box and removed the flowers the petals and leaves dropped off.. The roses were bound by zip ties not rubber bands.. Luckily I had needle nose pliers rather than scissors to remove them.. Hand delivered flowers are the preferred delivery for me. Wouldn’t recommend Proflowers..

I ordered two different premium bouquets the first for $80+ and the second for $105+.The first was pretty but very small, not a premium. The second is generic, terribly arranged and not at all like the photo arrangement. These were meant to be gifts for my mom and mother in law for Mother’s Day. One star is generous. Buyer beware. Beyond disappointed.

Just look at the photos. What I ordered vs what was delivered. Truly awful. Nothing is remotely similar. I understand substitutions have to be made but....I'm just speechless. Other than ordering being easy and the delivery being on time, that's the only positive thing I can say.

This is the worst service ever and it 100% a scam. PROFLOWERS IS A SCAM. The company has committed fraud. Order for flowers were scheduled at my Mother's job on Friday. They did not deliver and today they send an email saying that the flowers were delivered WHICH IS IMPOSSIBLE. The delivery address was my mother's job and she began her trip to New York yesterday after work. How was this delivered on a Saturday to a closed business??? I am demanding my money back. Order number **.

Awful. Just awful. Ordered flowers to be delivered 3 days ago. Still not delivered. Every time I call, I'm promised it has been addressed, and still not. I have called now 3 times, spoke to 3 different people, even a manager. No proactive notification of a delay either. Had to discover and attempt to address on my own. Protip - I also learned via a separate delivery (both for Mother's Day), that they will use Door Dash to deliver flowers from your local grocery store. Might as well just take out the awful customer service "middlemen".

Flowers were ordered on May 4th for delivery on May 10th for Mother's Day, they were not received. Poor customer service, unable to tell me when they would be delivered. Disappointed!!!! The flowers are gifts for my Aunts in their 80's and 90's who looked love flowers!!

Definitely not worth the money! For the price I paid, I was highly disappointed. Supermarket flowers are a better quality. The arrangement was sloppy. Waste of money!! I could have made a better arrangement with flowers bought from a grocery store. Do not waste your money!!

A close family friend lost her life and I wanted to send flowers. I checked with three different flower delivery services who all stated that they could not deliver to the relatively rural address, 15 minutes outside of an urban center. ProFlowers.com did not say that they couldn’t deliver to the address, so I ordered through them. I kept tracking the delivery and at 9:30 PM, after the delivery was already supposed to have happened, I called customer service. While on the phone with customer service they told me that they had sent me an email stating that no local florist could deliver to the address.

I ordered a bouquet for a 50th birthday and paid for all of the fees for same day delivery and add ons. I received an email to confirm that the flowers were delivered which was in fact was not true. The flowers were not delivered. I tried to get a customer service rep. instead I was connected to an AI which keeps telling me that the bouquet was delivered. There is no ability to have a conversation with a real person who can actually assist you especially after receiving your payment.

Worse flowers delivery company, I order flowers for my daughter's birthday for 5/9 and they did not delivered them on the 9th. I called them on the 10th early morning and they didn't know where my order was. They told me to wait until 9pm on the 10th to receive the flowers. I asked them to cancel the order. I was "and still" very upset, I place the order a few weeks ago to make sure the flowers will get to my daughter on time and on her birthday NOT THE FOLLOWING DAY. I will never, never order from this company never again.

Worst customer experience. Took my money, cancel my order for Mother’s Day and I have to wait a week for refund. Don’t shop here. Better chances going to a supermarket and get flowers at least you don’t

Ordering is easy. The website is nicely broken down into categories and always seems to have the perfect bouquet for that occasion. The products are always beautiful, fresh and lasting. I always gravitate back to this site for flowers and have yet to be disappointed. Shipping and other fees are a little costly but worth it.

I really don't want to give ProFlowers the one star, because I couldn't get anything that I wanted. My mother had to settle for what they wanted her to have instead of something she would like. I asked for a Full refund and I was told that I would not receive my money until after mother's Day so I couldn't take the money and buy my mother something else. I honestly don't like what they sent her and I'm sure that my mom won't like it either. ProFlowers is definitely a scam. They shouldn't be allowed to do business at all.

I ordered flowers for a 60th birthday, selected one specifically for the flowers they used, some which were unique to her. The few days between placing the order and the delivery date, the price was decreased by $17.00. I contacted them when they emailed that I had a credit of $17.00 to use on more flowers. Since I almost never order flowers, I asked them to just credit my card. After 2 calls to customer service and lengthy conversations with individuals I couldn’t understand, they told me that it was my choice whether to use the credit or not. They offered nothing except that comment.

We purchased flowers for our boss' birthday and paid the same day delivery fee. They didn't come. We called to figure out where they were and to ask for our same day delivery fee back since they were not delivered same day, and the first customer service agent hung up on us. The second one confirmed our order was never sent to a local florist. She pushed it through to be delivered that day, and while they were delivered finally, they definitely were not what we ordered. We ordered the fullest, deluxe bouquet at $100 and if you look at the photos, it's nowhere near as full as the lowest priced bouquet. Even the leaves and petals were wrinkled and torn. Will never order flowers from them again.

Proflowers is horrible. I ordered some flowers for my mother in law that passed away in February. They automatically signed me up for a subscription and charged my card for 2 months after that. I have called them twice and could hardly understand their representatives on the phone. Stay away from them at all costs.

I purchased these flowers for a friend, that was dealing with the loss of her husband. She loved the flowers, and said that they were beautiful. I have chosen Proflowers many times and will continue ordering flowers this way.

Great selection, easy ordering, and always on time. Every occasion available. Great customer service. Beautiful arrangements available. Always fresh. Additional items available are top notch and always add a nice touch.

Ordered flowers for a funeral. I was critical that they be delivered on time. I asked for the local provider so that I could coordinate. They would not provide that information per company policy, but assured me that the provider had coordinated access with the Church. Day of the Funeral 4 am I receive an email stating that the flowers were scheduled to be delivered. I check delivery status and 3 minutes before the start of the Funeral the order changed to "Canceled." Because they could not locate a local provider. In short don't use them when it matters. They cannot be trusted.

I ordered flowers on Thursday to be delivered on Friday. It's Saturday and still no delivery, despite 2 long phone calls, offers of delivery fee refund and 20% of my order refunded. I don't understand.

I made this purchase to make a point. PROFLOWERS is a bait and switch company! You see a price for an item and it will 75% more expensive when you get to the final page to confirm your purchase. The shipping rates are changed based on what you buy not where you ship. Here is an example. I selected a gift. It started at $65, after shipping, handling and taxes, it was $97. But before I purchased it, I did a search on the item and found a PROFLOWERS deal for the same item with $10 off coupon. I applied the coupon to my original purchase and it gave me the lower price for the item, but it increased the same shipping destination by $5 more dollars. THIS IS FLAT OUT LYING TO YOUR CUSTOMERS!

I have always received exemplary service with Proflowers. The delivery are always on time and the floral arrangements are fresh and beautifully done. The sale price are good as well. I would always recommend friends to use Proflowers!

At 4 pm the night before my Mother’s funeral they email me to say they couldn’t deliver the flowers. When I called, they said there wasn’t a local florist to deliver! I had to scramble and get flowers elsewhere!

I ordered flowers for a friend to arrive on 4/4, the day she was undergoing surgery. Several days after placing the order, I received an email that they would not arrive on the intended day but would instead arrive "in the next 3 days." This was annoying, but they offered me a $10 refund so I accepted this. The next day, I received an email saying "sorry, your gift has been delayed and will arrive on 4/4" — which is the date it was supposed to arrive all along! So, I thought everything worked out. Then, two days later, I get another email saying they can't deliver on the initial date and can deliver in "the next 3 days." I replied asking what on earth was going on. I got a response that didn't answer my question whatsoever or confirm when the flowers would arrive.

The ordering and delivery was great. I was a little unsatisfied with the overall look of the flower bouquet. It looked nothing like the picture and even though I paid extra for a more full bouquet, it was still really small. I purchased the slumber party bouquet.

Absolutely horrible. This was meant to be a sympathy floral arrangement with a chime, scheduled for delivery yesterday. However, instead of the expected floral arrangement, I received two small plants and three empty pots. Additionally, the chime was broken upon arrival. It was disheartening to have to inform my friends about the damaged chime as well, especially considering the significant amount they paid for this order. Order number **. Shipped date: 03/26/2024 but received 03/28/2024. UPS Next Day Air Saver Tracking #: **. Is the thought that counts, right? But this company is scamming honest people.

I would give no stars if I could. Advertised as 5 Hyacinth blooms, received 3 bulbs not in bloom. $75!!! See pic. After multiple rounds of back and forth with customer service, they refunded me. Terrible quality that is over priced.

I ordered flowers for my wife's birthday in Fremont, California. Flowers came 3 days late, there was a sloppy handwritten card with them and the bouquet didn't look like on the pictures. The flowers were old, wilted, put together hastily and some of the stems didn't even touch the water. Extremely disappointed!!!

My husband ordered me 2 dozen, long-stem red roses, which were supposed to be delivered on Valentine's Day. They were not!! They were delivered one early and therefore, sat out on our front porch, most of the day. When I went out front, I discovered them and we were both surprised, to see they were delivered earlier than expected. Then, as I was trimming the stems, as the directions advised, many of the leaves of the roses were dropping off. I don't mean just the outer leaves, as advised, but several leaves off of each rose, dropped off! Now, I'm seeing that many more leaves of each rose, have dropped off daily. These roses are obviously old, for this to continue to happen. Because of this extremely disappointing experience with Proflowers, he will not be doing business with them, anymore.

Purchased for Valentine’s Day. Ordered a week in advance. Order was never delivered. When I called customer service they tried to sell me more products. Total scam company. Called second time. Finally got refund.

I ordered two dozen multi colored roses for my wife for Valentine's Day TO BE DELIVERED ON VALENTINE'S DAY. The flowers were delivered a day early with no notification. I live in upstate NY where it was in the low 20s. The flowers were sitting outside at my door for hours because I was not expecting them. To make matters worse the quality of the flowers was deplorable. I was horrified when my wife opened them. I was so ashamed and embarrassed to even present these wilted half dead flowers to my wife especially because she deserved so much better after all she does for our family. ProFlowers should be ashamed of themselves. When I complained to customer service their solution was to offer me a 30% refund as if that was going to make everything better. I will never use this company ever again and I suggest you don't either. The absolute worst!!!

Stay away. My Valentine’s Day was ruined because Proflowers took my order weeks in advance, took payment and sent confirmation order was ready. Then they ship via UPS and flowers won’t be delivered on time. Use a local florist. Stay away from these online retailers

I made the order over a week ago. Now, on the delivery date, 3-5 inches of snow is predicted. The delivery is headed to a school and schools are going remote and no one will be there to accept the delivery. The person at the call center sounded like it was his first day at the job. Initially, I asked to change the date to the following day but was denied because the order was "printed" then I asked for a refund, it is currently being processed. But I will not get a full refund because the order was "printed." Unfortunately, I cannot predict the weather but I wish there was a bit more flexibility for situations like this and not being denied simply because the order was "printed." Please, Pro Flowers, make this right and process a full refund.

I ordered a herb garden for my sister as a housewarming gift. When it arrived, it was a completely different arrangement than I ordered. I went online and reported the issue, and they said they would have the correct item delivered that day. A few weeks later, my sister said that she still had not gotten it, so this time I called. Be prepared to talk to people who do not talk or understand English. It took me almost 20 minutes to get the lady to understand my issue and what I wanted. She then told me that when it came time to deliver my item, it wasn't available and they just picked something else and sent it. Unacceptable. I will never use this company again to send flowers or plants.

I ordered flowers for my friend's birthday - I was never told they would not be delivered on her birthday, the day I ordered them to be delivered. If I hadn’t been monitoring the tracking, I would have never known! When I emailed, I received a very nonchalant reply - so professional when they start their reply email with “hey there” - with no apology or explanation, just an offer to have the order delivered some other day. I guess they think my friend has more than one birthday each year. I will never do business with this company again - thanks for ruining my friend's birthday gift.

The worst service I’ve experienced as a consumer. I ordered ‘Same Day Delivery’ flowers ($90 order) for my stepdaughter and they were never delivered? When I called (THE NEXT DAY!) they said the flowers I ordered were not available? They never e-mailed or called me to tell me there was an issue. Their remedy was to refund me an $4 delivery fee, OR upgrade my order at no EXTRA charge but they were not willing to refund the $90 and deliver any flowers. Their final remedy was to refund the money and not deliver any flowers. So basically they offered nothing for their error. Terrible.

I ordered flowers to be delivered 12/29/23 and I had to contact them to find out why they hadn't been delivered only to find out they wouldn't be delivered until on or before 1/3/24. That is too long to wait for fresh flowers. I was told I would have to call UPS to have them expedited, that they wouldn't do it. They couldn't and wouldn't help me with my order.

We called at 12:30 the day of delivery to request that the delivery be made by 3pm. They told us they contacted the florist and they would "do their best." This is on the Friday before Thanksgiving and the delivery was supposed to go to my client's office which is located next to the San Jose International Airport. I called ProFlowers at 3:45 and the delivery was never made. Seriously? DO NOT USE THIS COMPANY! I WISH I HAD GOOGLED PROFLOWERS REVIEWS as the first site that showed was the Consumer Affairs website with literally ALL 1 STAR REVIEWS. THIS COMPANY SHOULD BE OUT OF BUSINESS!!!

We like to use a local florist, but we needed these flowers on a Monday and both the local places were closed. ProFlowers advertised a beautiful, simple arrangement in a low, wide vase with a classy ribbon. It was a masculine arrangement with natural white and green flowers and greenery. What came was a cheap, standard vase with a thin, Kelly green ribbon. Instead of hydrangea, zinnea and peony, there were carnations, small mums, and two tired roses, all of it obviously died with green food coloring. Instead of a classy birthday arrangement for a man, we got a cheap, St. Patrick's Day grocery-store bouquet.

Never again will I use Proflowers!!! They advertise same day flower and it’s day two and the flowers have not been delivered. I called and they couldn’t do anything. I chatted with someone and same response. Horrible experience!!! Second bad experience….two strikes and you guys are out!!!! Waste of money and time!!! Don’t use them if the flowers are important!!!

I ordered a bouquet of white flowers for my son's engagement party. They looked like they had been taken out of the trash and put into a vase. Total waste of 90 dollars. I called them and they said they would send new ones. But they did not send new ones. Worst company ever and horrible flowers.

Ordered flowers for my wife on our anniversary. They accepted my order and took payment. Delivery date comes, no flowers. They wanted to do it on a later date. Lol. Makes no sense. Never again. Terrible experience. Don't they know how anniversaries actually work. I'll never use them again.

This is the 3rd time I have ordered flowers from your company for my wife. Three (3) times the order was not complete. The First was our 10th Anniversary, then Mother's Day and now Her Birthday. Every time I have order I had card balloons candy and bear. This time not only was the vase not right, but again there was NO NO NO bear candy nor the I LOVE YOU balloon. Only Happy birthday. One time ok mishaps with the vendor, but every time.... I will never use your company. Additionally, I will be contacting your CSR Mgr for a FULL REFUND. If it is not granted. I will dispute it with my credit card company. Also, be advised I will be listing this company as a DO NOT DO BUSINESS with on the MILITARY BASE website. So other Service Members are not taken advantage of like this. I intend to ensure this does not happen to anyone again. Gregory ** "ICEMAN" ** Staff Sergeant, U.S. Army (RET).

ABSOLUTELY HORRIBLE! I ordered flowers to be delivered to my daughter for her birthday a week in advance. They were not delivered, claiming that they couldn't get into her gated community. There is clearly an entryway for delivery people, with a call-box. I spoke with customer service and, of course, they "apologize for the inconvenience"! It's not inconvenience, it's incompetence!! ProFlowers blamed the local florist, but I had to remind them that my business was with THEM, and they are ultimately responsible. They promised me that an upgraded arrangement of flowers would be delivered the next morning, BUT THE SAME THING HAPPENED!

I was not just displeased but absolutely dissatisfied with my flower order. I placed the order 4 days in advance, so wasn’t like short notice. The arrangement was delivered several days late after many phone calls and complaints. They said it said it was a residence but I clearly entered all company information in my request. There was no card message which I clearly had in my request also. They supposedly added all this information in my first phone call with customer service. They promised they would deliver early morning the following day, which also didn’t take place. After another call they still didn’t deliver till almost 7pm and someone from cleaning crew accepted the delivery.

Scheduled a delivery for a funeral May 16. It is now June 25 - still not delivered and the best they can do is "offer to redeliver", I tell them that's really not good enough as no one has made any attempt to reach out to me other than repeated automatic "sorry we didn't deliver" emails that aren't followed up on. Today the customer service rep hung up on me. I've placed dozens of orders through Proflowers in the past. Never again. This is how you lose a customer but I'm seeing this apparently isn't that big of a deal to them as there are dozens of the same review. Must be nice to have so many customers you don't need to care.

This company used to be top notch. They are the worst ever. They have no way to ensure quality of the product, nor a way to keep customers satisfied. My birthday was 6/13. My husband received wrong order. He paid for add one and those didn’t come at all. They promised to redeliver on 6/14. Flowers never came. On 6/15 order came but was still missing add ons. Just akip this company and find your own local florist or even a grocery store is better than ProFlowers. Customer Reps are rude and impatient. Another time they delivered my mother dead flowers. Please save yourself the trouble and don’t order from these people.

Ordered and paid for about $200 in flowers for Mother's Day. Order was supposed to be delivered on the 12th but NO ONE REACHED OUT TO TELL ME IT HAD BEEN DELAYED TO THE 16TH!! Luckily I called and they informed me my flowers would get there 4 DAYS LATER! When trying to get a solution, the customer call center has a very strong language barrier and it's very hard to deal with. I was lied to and hung up on 4 different times. DO NOT BUY....DO NOT BUY....DO NOT BUY...

I ordered flowers, for my mother who's dying of cancer, for Mother's Day. I placed this order a week in advance to make sure it would get to her in time. The order was not delivered. After I went round and round with a young man who could barely speak English I was informed that it hadn't gone out and the quickest it could be delivered would be another week. The young man was not even very professional at all, humming some song while he typed. I cancelled and requested a full refund but it'll take up to five days to be in my account, leaving me short this money and still nothing for my Mother for Mother's Day. I don't understand how a business with such terrible service is even still around. I will never under any circumstances even consider using this service again.

My husband ordered flowers & chocolate covered strawberries to surprise me for my birthday & I received the flowers from a local vendor, the strawberries on the other hand.. 2 days after they were supposed to arrive!!!

My daughter sent me ProFlowers for my birthday. I was so disappointed in the quality of the flowers. Some had MOLD, some were broken, several were wilted. They were crushed in the box. My daughter spent her hard earned money on these and they were definitely not what She paid for. I took pictures of the flowers.. and the mold on them if you want to see what was in the box.

This business is ridiculous. Ordered a dozen black roses, came looking on the verge of dying and were spray painted black, some blue and some still red. When I told them about it they offered to send another delivery. I told them that was pointless as it was a Valentine's surprise. Haven't heard from them since. Waste of $80. STAY AWAY FROM THEM!

I ordered my wife flowers for Valentine's Day almost 3 weeks in advance, everything seemed fine until I tried to track the order on Valentines day. The bouquet was $140 dollars after the discounts I received, which is an expensive order for ProFlowers. Anyway, in Valentines day, the tracking still said order processing. The flowers never showed up. Then the next day, it said florist received order, or something to that effect, so I called them and they said they called the florist and the order would be delivered shortly. They didn't offer a discount or coupon for next time, or anything, which I thought was strange. By late the afternoon, the flowers still weren't there. So I called again to cancel. They cancelled, but again, they didn't offer a coupon or anything for the next order. It's like ruining Valentines Day for you and your wife is standard procedure. Anyway, I will NEVER use them again!! They are a JOKE!! Use a local florist next time you buy flowers.

I purchased flowers for Valentine's Day for my wife on 2/1/23. All checked out fine and it accepted my address. Then, I received an email on 2/10/23 that my order was being prepared so I thought ok, great, the order is good to go. Well, that is not the case. Late last night on 2/13/23, the day BEFORE Valentine's Day, they email me and inform me that they cannot deliver to my zip code. THANK YOU FOR RUINING VALENTINE'S DAY!!! Now I will have to overpay or find some cheap flowers at Walmart.

I ordered flowers for my sister's 70th birthday via their website. The website confirmed they delivered to her ZIP code, confirmed they would deliver on the date, confirmed they would deliver the product selected. So I put in my CC info and paid for a service on a specific date. However, I got a call the next day from someone with a thick foreign accent that I could not follow who said that the particular product was not available. I said "I don't care what you send, just send in on her birthday." Thought it was fixed, but it wasn't -- got emails later that day saying "We can't make it on this day because we don't have any associates that deliver to that ZIP Code". They sent some flowers that arrived five days late. So don't believe a word that comes from their website, because it promises the moon to get you to purchase the products, then delivers something entirely different at their own pace.

We usually send a lot of flowers to friends and family. We came across ProFlowers membership that for only 39.99 a year, waives delivery fees so we decided to enroll. My first shipment went by fine, on the second one I was charged for delivery, and per their customer service dept, the free delivery does not apply for discounted items or if you are using a coupon. I am sorry but this is BS and that was never disclosed on the membership blurb. Everyone be careful with this.

They shipped a flower that was in transit for a couple of days, which was further delayed (did not arrive on time). I contacted them as soon as I found out since it did not arrive for the occasion before they delivered the flower. They stated they would not cancel or refund the order, although on their website, they guarantee satisfaction. I canceled another order I had with them and would stay away.

I will never order flowers through ProFlowers again. I received an email confirmation that my flowers had been delivered. I called the recipient to ensure they did...no, no flowers. I called Customer Care and "Janine" attempted to call the contracted florist, but said florist never answered the phone. "Janine" told me they would email me once they were able to locate my order/speak with the florist. An hour later, I receive another email that my order had been delivered. I call recipient, no sign of any flowers. My recipient was home all day (they're caring for an ill elderly woman, there is someone home at all times) with a screen door so they can see any potential deliveries.

I ordered flowers for my wife for our anniversary and they weren't delivered. Nor was I even notified of a reason, or that my order wasn't delivered. Do NOT use Proflowers! They shouldn't be in business, as they are a total rip-off!

My 93 year old mom took a fall and was in rehab for quite a while. Yellow roses and bright colors are her favorites. I chose to upgrade the bouquet so it would be a riot of YELLOW roses and other blooms. This was an $86 purchase. The arrangement she received had NO yellow blooms of any kind in it and was very sparse. I worked in the flower industry for 10+ years and I know what an $86 arrangement should look like and this was not it. There was very little 'color' at all and the blooms used were the least expensive possible (carns, alstro, etc). I paid for yellow ROSES!! I will not be trusting this company again.

Ordered flowers for one of my wife's best friends after her father passed away. Supposed to be there the following day, and when I checked the tracking, it said item damaged in transit. When I called, a customer rep that was obviously in another country (couldn't understand his speech very well) basically told me to call back later to get it re-sent or a refund. When I called back later, I told the lady (who was even hard to understand) that I needed it resent and delivered next day like the original order. After going back and forth several times, I told her to issue a refund so I could order from somewhere else. Terrible any and every way you look at it...

Disappointing and embarrassing flowers! Ordered Mother's day flowers six days before mother's day to arrive on Saturday May 7th. Not only did they NOT SHOW - but today - Monday when they DID arrive - they were brown, wilted and petals all over the counter! My Mother In Law in her nice attempt to THANK us - was like "Oh sweetie - wherever you purchased these... do not again!" Happy Mother's Day! Thank You PROFLOWERS for a huge disappointment! $100 + wasted. :(

This year, I ordered a bouquet for my mom for Mother’s Day. She is newly living in an assisted living facility, and not too happy about it. I received the expected emails telling me that my order had been received and was on its way.

Customer service blatantly lied to me about my order. I ordered a gift basket for my daughter in-law for Mother's Day to be delivered on 5/5/22 and it did not deliver. I contacted customer service that evening and was told by email per their rep Steve that it would deliver the next day. It did not deliver the next day, so I sent them another email about the issue with no response. I called customer service on Saturday 5/7 and was told that it would not deliver until 5/10/22 as the order was not apparently processed even though I got an order confirmation and another email saying it was on the way with a ups tracking number.

Would give negative stars if I could. Made 2 separate orders for Mother’s Day. Both orders were cancelled the morning they were supposed to be delivered and customer service (Homer especially) is terrible to deal with. Please save your time and money and never purchase with this company.

Flowers were wilted, broken and leaves brown and dry. Sunflower stems were rotting and blooms small and broken at the stems. I will not use this vendor ever in the future. I was extremely disappointed. They were the worst flowers I have ever received.

I ordered Mother's Day flowers for my wife and what I got was nowhere near what I ordered. She told me someone sent her an ugly bouquet. Turns out it was the pretty bouquet that I thought I ordered. Several of the flowers were broken and/or wilted. I didn't cheap out, bought the Premium (most expensive) bouquet in the arrangement group and did so several weeks in advance. I basically paid over $150 to disappoint my wife (could have gotten that reaction for free). I called and they just didn't care. I will not order from here again.

I received a Mother's Day bouquet. It contained several roses. Two arrived with the petals all off. They were in the container so I know they started out intact. Another had a withered, brown petal on the outside of it. The whole arrangement was crushed. I tried to include a picture so you could see how bad it is, but didn't have any luck with that. It was delivered by UPS, so I have no idea how long it was in transit. Too long!

I love a state away. It was my other's birthday. Spent 100$ for flowers 2 days before the delivery date. & nothing came in for her birthday. The next day I requested it be there & nothing again. I spent 100$ & they kept saying it’ll be there & from then no communication. I also after 2 days later no flowers or gifts being delivered I requested a refund with the flowers still being delivered. She refunded & canceled the order without telling me. SCAM. Don’t use. Use a real business. Will never use again & will leave reviews everywhere for this company.

The flowers I ordered for my wife for Valentine's Day were left unattended on my front porch for God knows how long in 19° weather. My wife was home, but never heard the doorbell, if it was ever even rung (which she swears it wasn't). My phone never left my side, yet no call was made to alert me of a delivery. As a result, the roses were dead by the next day, and the lilies never opened. I submitted a review form and asked that they contact me. It went unanswered. I contacted the customer service department directly and "Claire" said she would replace them. She never did. That was February 23rd. It is now March 8th and they never followed up on their promise. I've used Proflowers.com in the past, but this was a deal breaker. Never again. I don't appreciate being lied to.

I ordered flowers for a co-workers dads funeral and they NEVER Arrived. When I called they stated that the order didn't process because they couldn't find a florist. I never received an e-mail or phone call to tell me this. Then, to make it right, they only offered a 30% discount. This place is a joke. DO NOT USE!

I ordered a beautiful bouquet of roses for my 86 yr old mother-in-law to her Assisted Living residence for Valentine’s Day. My sister-in-law visited the next day & took a picture of the bouquet & the flowers were basically dead! I spent 2 hrs on the phone w/ customer service in the Philippines & was promised a new flower delivery which could only be delivered 2 days after Valentine’s Day. I chose an entirely different bouquet only to find out that more dead roses were delivered.

I don't usually write reviews but I had to with this company. They are atrocious. They failed to deliver my bouquet of roses TWICE each Valentine's Day. The customer service is way worse, the reps barely speak English and are not helpful in resolving any dispute. I would recommend using a local florist than giving your business to these jokers.

My order was for February 11th, 2022. Ordered Valentines flowers for the weekend before Valentines day. The flowers did not come in, the order stated that the order had been processed and the delivery was on the way. UPS site stated that the flowers were never picked up only that a label was created. Proflowers.com said that they could deliver on February 15th, which was not acceptable. I received no further communication and received an automated email that I was being refunded. This left me in bind as I had pre ordered flowers and now scrambling to find flowers elsewhere.

Do not purchase flowers from this company. My niece ordered an orchid per my sister's request (she is in a nursing home) for my birthday. While it was labeled "Mini Orchid", mini does not describe it. For a charge of nearly $68, I received what would cost $1.99 at Trader Joe's (if even). While they do have a description, you have to take the time to get a ruler out and figure out what they are selling you for $40 (then add on tax and delivery). Customer Service is horrible. Please call your local florist, or florist in your recipient's area. This company counts on your receiving their crap and never knowing that the kind person who sent it to you was price gouged up the kazoo! No ethics here, just price gouging.

Flowers were to be delivered on my Sister's Bday. Never arrived. No call and the "tracker" said in progress. Called the next day, apologized, refunded service fee, but the next delivery date, 5 days! Really?

FTD, the owners of ProFlowers.com, seems to think it's OK to substitute orange roses for long-stemmed red roses. I paid over $80 for a dozen long-stemmed red roses for my wife on our 26th wedding anniversary during a time when we had no income and little money. What do I get for my money? An angry wife thinking that I cared so little about her that I sent her a color of roses she does not like on a very special day. FTD seems to think it's not a problem and that I am not owed the proper order or a refund.

What I ordered and what I received couldn't be any further apart. They have all your contact information so I don't know why they can't contact you ahead of time regarding changes. Then they tell you they can come get your messed up order and replace it. Really disappointed in Google for giving me a link that recommended this place.

I have used this company multiple times over the years and I guess second and third chances should not be extended to this company! Although I have been somewhat satisfied with some orders in the past because the recipient was happy but it’s never exactly what I order. People order what they see because the visual presentation matters. If you want to continue to send what you all want to send then you all pay for it!!!! The Expectation here is put it in a box and ship it and let the recipient assemble it. What do I need your services for if this is how you do business? I will not be using this service in the future.

That “same day” mess is **. And don’t even waste time adding a cell number to be reached if anything happens. I kid you not. I ordered flower for Vday to be sent to the restaurant. All nice and romantic. I gave them a call to make sure everything was all good and they told me it would be sent the next day. It was no reason they couldn’t be sent to the restaurant the day of. If it was a problem you could have used my cell number or even googled the restaurant up & ask for my name with the front desk. They were even expecting them so it would be placed on the table before we arrived. They had no remorse. Just the same “I’m so sorry that happens to you” line.

I ordered flowers for my wife on Mother's Day in May. They were never delivered. I sent several emails for months with no response. On September 11th I finally had to be refunded my money. No flowers were ever delivered and Dani the customer service lady acted like it was my fault.

For a few years, ProFlowers had provided excellent service with very nice arrangements. My most recent order, however, will keep me from doing business with this company again. I ordered flowers for our anniversary with a specific delivery date. Then, I received an email that the flowers could not actually be delivered as promised. This can happen, I am sure, with a business this large and complicated. I got online and asked for the order to be cancelled in a chat. I was assured that the order actually could be delivered on time. My skepticism was addressed by the explanation that a different florist would be utilized.

Ordered flowers for my daughter's birthday. Promised delivery 6/19. Her birthday is 6/20. They were not delivered and company told me they couldn't secure a florist in her area. She lives in a metropolitan city so that was a lie or they didn't try very hard. I have had no problems in the past, but this was a big one and I won't use again.

I have used this company at least 6 times and overall they did a pretty good job except. For one I stamt where the product was not up to par. In fairness they did offer me a 25 dollar credit for a future order. Their same day service is high ($19.99) as well as they charge an additional $4.99. PRETTY STEEP, when my local florist charges significantly less. But a 4 out of 5 is still worthy.

Ordered flowers for my mother in law for Mother's Day. Said they would deliver at the time order. Then I received an email they they couldn't deliver on time. Said they would give a a partial refund but deliver 3-4 days after the fact. Still didn't receive flowers a week later and no partial refund was applied either. So when I contact customer support and told them I wanted flowers still delivered with a refund, they cancelled my order. Worst experience ever and ruined Mother's day for 79 year old.

I ordered flowers from ProFlowers for Mother's Day this year, 2021. I put in my order on Monday May 3rd. I was told they would be delivered either Saturday May 8th or Mother's Day May 9th. On Monday, May10th in the afternoon I received an email from ProFlowers that they were unable to fulfil my order asking me if I would like a refund or to make another selection. My mother was at home on mothers day without a gift. I felt terrible. I told Pro flowers that they should send the flowers as soon as available without charge for their failure to deliver. I was perfectly happy to pay for the services I requested and was promised but when they did not live up to their promise to deliver by Mother's Day I felt they should make it right.

I wish I had checked reviews before selecting ProFlowers. I ordered 24 long-stem multicolor roses, to be delivered by the day before Mother's Day. What was delivered were 12 red roses on the day after Mother's Day. Additionally, Proflowers did not contact me concerning the extra money I had paid. It seems to me that had I not stayed on top of this and challenged them not automatically reimbursing me, they might have not done it at all. They failed to honor the delivery date in the confirmation. They failed to honor the commitment to deliver a specific type and quantity of flower. Their requirement to accept that there may be a substitution is nothing more than a bait-and-switch tactic. I will not use them again. I cannot recommend anyone ever consider using their questionable service.

If I could give this company negative stars I would. This company should not be in business whatsoever. My sister and I paid a pretty hefty amount for these flowers and how did they arrive? Hot, Smashed, Withered, Broken bulbs, Moldy, anything you could think of negatively that's what they were. They didn't even come on the correct day and when I messaged them about it they said even though it said Monday on the tracker it will still get here on time Sunday. (Aka Mother's Day) That wasn't the case. When they arrived at my mother's a day later that's what they were..Reference the above statement! I am truly outraged.

I ordered a flower basket for Mother's Day to be delivered to my 85-year-old mom on May 9, spending $119.45. She waited until 9 pm but no flower. When I asked Proflowers, they said that they could not find a florist so the flower would not be delivered until May 18. Absolutely ruined this year's Mother's Day for us. All they did was to refund the charge. I will never use them. Shame on you to be so unprofessional and ignorant about how your failure can hurt people! How many more Mother's Days will be there for me and my mom? Think about it!

Ordered flowers for my wife for Mother's Day. Delivery date was scheduled for May 8, 2021. Product was never delivered and there was no information provided by ProFlowers or their designated carrier, UPS. Following the tracking number on UPS, their site said "Due to operating conditions, your package may be delayed." I contacted ProFlowers customer service by phone and someone on the other side of the world instructed me to wait until Sunday May 9th (Mothers Day) to see if the order would be delivered. Nothing happened on May 9th and so our Mothers Day was ruined. Again, no outreach from ProFlowers or UPS. I will never use ProFlowers again - they were instantaneous about taking their money, not so efficient about delivering their product. I will definitely utilize a local florist in the future!

Embarrassing garbage, would rather have nothing and MUCH rather cheap supermarket flowers than their puny assortment of weeds gathered from someone's unkept yard. Their tracking and support is a joke too. Everything else (i.e. nothing else) is great!

I ordered my mother flowers for Mother's Day a week ago. The difference between what I paid for and what my mother received was a joke. I will never use them again and I urge you to use a different company. The roses were old and already falling apart when they arrived and there was only half of the flowers in the vase compared to the picture on the website. I feel scammed. I wanted to ship my mother some beautiful flowers for her special day but that is not what she got.

My daughter sends me tulips for Mother's Day; and has for the last several years. Only once in the last 5 years have the tulips been satisfactory and lasted beyond just a day or so. Once they arrived dirty with crushed stems. I always follow the directions: leave the elastic band on for 24 hours, cut ends, place in room temp water. I've sent them pictures and they have replaced the flowers or sent a gift card but that doesn't take the place of fresh flowers for Mother's Day. For the money they charge it is ridiculous that their flowers are such poor quality.

They outsource their customer service outside of the US... sent an email that the "local florist" (who they do not reveal) attempted delivery but was unable to deliver... My house is located in the middle of town in the historic district, literally over 100 years old... The customer service rep would not answer any questions to delivery, just could only read off a script saying delivery would "retry" and would be there by 9pm on Mother's Day... 9PM... Will never order from them again.

The bouquet was beautiful. My mom loved it! I think a better job could have been done given the price of them. Better at cutting the stems, putting the arrangement together, a better vase. Other than that, my mom was satisfied so that's all that matters really.

Look at the winners "ProFlowers" sent my best friend for Graduation. She graduated to work as a grief counselor in Hospice, and they went ahead and left death at her doorstep. The photos speak for themselves.

Have had to re-order the bouquets both as a Receiver and Buyer. Hard to see the disappointed look on my loved ones' faces. One was a long distance FTD type of order and my daughter was so excited to Order for me. She was asking me...is it there yet? Are they there Fresh and Beautiful? Ultimately about 50% of the time they required Customer Service Intervention.

I just received a bouquet of tulips for Mothers Day. They were shipped via overnight mail, so arrived the day after shipping. The flowers were stuck in a box with a vase, some chocolates and no water at all! The stems weren't even in a plastic bag; just in open air inside the box. Flowers do not survive overnight without water. If a company is going to ship flowers someone needs to figure out how to keep the stems moist enough for the flowers to survive. This isn't rocket science folks, but since this company seems incapable of common sense, I strongly suggest you order your flowers elsewhere!

I received a call from a woman in my neighborhood that she received a box for me. She lives at 71, I Am at 171. The address on the label was incorrect. I opened the box to find stems bending sharply downward and petals drooping. It was sent out on 5/6/2021 so the label read. After putting them in water and the little envelope included, they did not recover. Tomorrow is Mother's Day. My daughter is so upset and embarrassed. The company will give her a refund, but, that does not fix the sadness my daughter feels for sending a dead arrangement.

Purchased a beautiful arrangement of flowers for Mother’s Day. Mom received them, opened the box and was a totally different order. Will never order from here again! Customer service is just as bad. No good!

The prices for the quality of the product is not equal, because they use independent florist the product is not consistent, I've had good and bad, and the arrangements are small for that price. It's a crap shoot.

I received flowers today for Mother’s Day. I immediately open the box which was supposed to be two dozen assorted colored roses. Every one of the yellow roses immediately fell off their stems. The others were only “OK“. I called Customer Service and tried to speak to someone who spoke very poor English. After I was finished and she assured me that everything was taken care of I asked to speak to her supervisor. She left me on hold. I called back and the 2nd Customer Service individual had no record of my call. Not only were the flowers disgraceful but the customer service was incredibly poor. Do Not Use ProFlowers!!!

I paid over $80 for a floral arrangement for Mother’s Day and the flowers arrived beyond dead and covered in mold!! Don’t even get me started on the smell! I’ve never seen flowers like this and I’ve kept flowers for over a month in the past. Shop elsewhere!

It was supposed to be a combination of roses and other spring flowers. It was awful. Dinky little flowers with one dead rose that was so old the petals were already falling off. For $100 I could have gone to Publix and got triple the amount of flowers that were "fresh". There is a reason for all the poor ratings they receive.

I ordered the multi-colored tulips for my Mom's funeral. They were delivered the day of the viewing. When I get to the funeral home and look at the flowers sent by people, I see that the tulips are just BULBS. They had just started sprouting. I was told by others they looked like fingers coming out of the ground. Thanks ProFlowers for sending me that disgusting memory... This company is horrible.... WHY would you send BULBS??? How hard would it have been to contact me about replacement flowers?

This company is always on time & always consistent with the product that is expected. In addition, they have corrected any mistakes and that is another plus why my wife & I continue to use them. We have used them for sending flowers to family, friend and even each other when it is time for an anniversary, birthday, or just to say Hi and surprise each other.

Yesterday my daughter had flowers sent to me for my birthday (5/05) & Mother's Day. This was the 1st time she has ever sent anyone flowers before. She picked a very beautiful arrangement from PROFLOWERS with a vase that was around $100!!! It arrived right on time yesterday! I was so excited to open them up and call her to let her know that I had received them! I opened the box up to find DEAD, ROTTEN, MUSHY FLOWERS! Most looked like dead weeds! I have pictures of exactly how they arrived and it was so disappointing and frankly I was shocked that anyone would charge anything for these dead weeds with a few roses thrown in.

I feel the initial price they post to draw you in is quite misleading. Once you open the page you can see the price is for a very small bouquet which you can not see in person of course, but it is blown on their page to appear larger. Personally learned when the low cost bouquet was delivered to my Mom and it was quite disappointing. Larger bouquets which are more appropriate are much more expensive.

Flowers are fresh. The arrangements are full and colorful with flower colors complement each other. Blooms last at least 2 plus weeks. Delivery was courteous, flowers were best and orderly upon arrival.

ProFlowers gave me the runaround, did not honor discounts and handled a lack of product poorly. They are awful. Don’t do business with this company ever! It’s not worth it. Go with someone else for your own sake!

It is critical in building customer trust in this business. 1- Authenticity of pictures as shown on their website, 2- How the actual delivery matches, 3- On time delivery and 4-value for the price paid.

Very dissatisfied with an order I placed through ProFlowers. The order was placed on February 10 for delivery on February 16. I received an email on 2/15 stating "Your order is on its way", noting weather conditions along the route that might delay delivery, but was "on track". Then on 2/17, I received an email stating that the delivery was unable to be made due to inability to "secure a local florist in that area". I find it hard to believe there is no local florist in or near Apollo Beach, Florida. Two options were presented – I could cancel and receive full refund or the item would be delivered within the next 3 days and a $10 refund would be applied. I opted for the 3 day, $10 refund option, which somehow was now referencing a different order no.

I ordered a bouquet of flowers for my girl for Valentine’s Day & they came over a week late and they were dying and smashed when she received them. Customer service was terrible and provided no information and lied about when the flowers actually shipped.

I ordered a bouquet of flowers for same-day delivery. They were never delivered and the address and phone number were correct. They refused to provide a different florist to deliver the flowers. And they kept giving me the run around about how they attempted to deliver when the delivery address has a 24-hour concierge so there is no way the flowers could not be delivered. The address was correct and my flowers still have not been delivered way past the delivery date that they were supposed to be delivered and they provided no recourse. They didn't take any responsibility for not delivering the flowers and still took my money!!

I ordered flowers for my daughter to be delivered on Friday. They were not delivered, so I called and was told they would be delivered on Saturday. They were not delivered on Saturday so I called and was told they would definitely be there on Sunday. Again, no delivery. Finally on Monday, four days late, they were delivered. This is exceptionally poor service and false and misleading customer service. I will definitely find another company to order flowers from the next time. BEWARE of ProFlowers.

My fiance ordered flowers for Valentine's day and had them delivered to our home. I unwrapped them and put them in the provided vase with the provided plant food. I took a pic and sent it to him. Then I noticed some petals had fallen off. He was disappointed when he came home and saw them. He said they looked nothing like the pic and they weren't cheap. The next morning we woke up to find several flowers wilted and dead. He emailed the company and hasn't heard a thing back. We will not order from them again.

I ordered flowers for my girlfriend spending almost $100 for Valentines Day. I placed the order with a deliver date of 12 Feb (available). Well we were going out of town on the 13th for V-Day. The flowers didn't come. I called customer service and the woman I spoke with blatantly didn't care and just kept going "uh hmmm" repeatedly. She then replied they will be delivered on the 15th (Monday). I opened the tracking and it had changed to the 15th, then they didn't come again on Monday. Tracking now said Tuesday the 16th, then again they did not come, finally on Wednesday the 17th they arrived late that evening. After opening them, 24 rainbow roses, only 11 were usable. The rest died and the rose tops were all off. This is the worst experience A with ordering flowers I've ever had. After all this, I then googled them and there are a lot of reviews similar to mine, dead flowers, late arrivals etc. DO NOT ORDER FROM THEM!

Ordered flowers way in advance for Valentines Day to be delivered a couple of days early for convenience. They did not arrive. Got an email that I didn't see (it came late on Feb.13) saying, "You can cancel your order in 24 hours and we are sorry that the shipment issues delayed this." Didn't see it till today the 15th. I had called on the 12th about why no delivery. Customer Service only offered to refund extra delivery fee I paid. I asked to talk with someone higher and was put on hold and gave up after 20 minutes. Had used them a number of times but no more.

I ordered my GF flowers for Valentine’s Day ($100 worth!) and the delivery NEVER came on Valentine’s Day, how awful is that. No update, no call from the company, no status change, customer service was useless and had less updates than myself, no compassion. The list goes on but what is troubling is that they are not able to provide any tracking or delivery updates as they continued to tell me “we are not able to reach the florist” and was also told to have more patience / it’s on the truck for delivery now. They had me wait until 9 pm on Valentine’s Day just to be even more disappointed. I would NEVER purchase from here again. I had also sent Instagram and Facebook messages but got no response which didn’t surprise me after speaking with their customer service team. Very unprofessional and again, would never do business again with. Take my advice and use another site, one that can provide delivery updates/estimates.

Had flowers delivered to my wife for Valentine's Day. She was so excited when she received them, only to open the box and find the flowers wilted with brown edges. One of the roses even had mold on it. I was so embarrassed and extremely upset. The company did offer to refund my money, but it still left me empty handed on Valentine's Day. It was the first and last time we order from them.

I ordered 36 roses for my wife the Rose Colored Love bouquet. Paid $220 to have them delivered on the 13th. On the 13th they had not been delivered. I called and they told me that it would never have been the 13th, it would have been the 13th or 14th. On their website, there is no option to select multiple days, so this is a lie. They offered to refund, which I accepted. Today 21 roses arrived. So, even if they had gotten the delivery day right, they appear to be unable to count.

Ordered flowers for Valentine's Day 2 weeks in advance and paid handsomely for it. the 14th wasn't even available which is somewhat understandable. So I selected the 13th. A day early is just fine. Day of, flowers still weren't delivered by 7pm. I checked the order and it said it was to be delivered on the 15 despite the fact the order was in the next town over on the morning of 2/13. I chatted online with a customer service rep who assured me they would be sent on time and that it was an error. Still wasn't delivered. Chatted online again with another rep who say they were in fact being delivered on the 15th. The website was still advertising same day delivery for valentines day but couldnt manage to get my flowers 10 minutes away the day after they promised. Canceled the order, went to a local florist. Never again. Next time I'm going to use a local florist, or try one of the other flower companies such as 1-800-Flowers or Bouqs.

I’ve purchased flowers online before and never had an issue. Pictures looked great in ProFlowers and unfortunately I was fooled. The flowers they sent me are dead. I don’t know how this company makes money with the disgusting service they provide. Never again will I purchase from this place. Don’t waste your time or money with ProFlowers, they clearly don’t care about making their customers satisfied or happy by providing healthy flowers to people. You will not get what you ask for by the pictures online guaranteed.

Ordered flowers to be delivered by 12/12/21 - in time for Valentine's Day. The bouquet I picked was a nice mixture of roses and filler, and of course the bouquet in the picture looked healthy and full. This was my first time using ProFlowers. When the flowers arrived, some of the flowers were broken completely off. The yellow roses all had browned edges on all of the petals, and they were wilting. These looked like they were already a week or two old. It was so embarrassing to have these dead flowers delivered. We tried putting them in water to revive them, but with no luck.

Ordered flowers two weeks out from Valentine’s Day and get a email two days out saying they could not Secure a delivery company. At the same time of this purchase, another purchase was made to the same address which was delivered. So even though The addresses were the same the order numbers were different which meant apparently they cannot process my order. Mind you They had two weeks to get a delivery company set up and couldn’t come through. Now I have an individual on Valentine’s Day without flowers from this company. Don’t waste your time or money on this company. Look to find a local company that CAN deliver.

Ordered flowers well in advance. They did not show up on the day I paid extra for. It put me off that when you check out, the extra charges were as much as the flowers, but thought it would be worth it if they showed up as a pleasant surprise for my wife. Instead, she received nothing and I have to now try to come up with something else last second. Place your trust and money elsewhere.

Ordered flowers a full week in advance for Valentines a Day. Received them the day before which came with a card showing they came from United Super Markets. I paid $84 for flowers I could have picked up for 20 to 30 at United Super Markets if I drove there. The reason I ordered online was because I thought I was purchasing from a florist which would have high quality flowers. Instead I received low quality flowers. The tips of the flowers were wilted and dried with some black, like tips had been frozen. The stems and leaves didn't look fresh either. The flowers I've seen at Walmart looked better than what I received.

I bought flowers for Valentine’s Day to be delivered in the morning of 2/12 (paid extra for that service). They failed to deliver in the morning...I called. The customer service person said they would be there at night...They didn’t show again...I called again the next day and then they informed me now that the flowers would not be there until the 16th of February...Obviously of no use to celebrate Valentine’s Day...

This is probably my own fault for using them more than once. Every experience I have with ProFlowers is terrible. Their bouquets always arrive dead. They look nothing like what is pictured on the website. They are overpriced for the products they provide. I ordered flowers for my wife on Valentine's Day. I ordered them to arrive a day early, Saturday. I was charged a service fee, delivery fee, and a Saturday delivery fee. The delivery fees accounted for half of what the bouquet cost. When they arrived the flowers were broken and dead. Everytime I have used them I receive broken and dead flowers. I will never use them again. Do not waste your money.

I ordered 2 dozen red roses for Valentine's day, to be delivered on Friday February 12 per the shipping info they provided at checkout. I waited for delivery and they never came. I checked the tracking information I received post order and now they will be delivered on Monday, February 15! Thanks for ruining Valentine's Day. This is unacceptable. Do yourself a favor and order from a local florist, or just go to your local supermarket. I will never order flowers from these clowns again.

Expensive flower delivery came frozen, no phone call, no door knock. Customer service gave me the runaround, then wanted to contact seller to find out if it was ok to send another round of flowers. Why bother the sender?? Just make it right. No one could do anything except hide behind their "policy". Do not ever order from this company. horrible service all around

Please do not order from ProFlowers. It is nothing but a scam. We ordered flowers 2 weeks prior to Valentine's Day and they never delivered nor did they issue a refund and they have given us nothing but the run around. Very disappointed. They are nothing but scams.

I ordered flowers and a vase 3 days in advance paid extra shipping to have delivered before noon. Flowers were never received. Updated tracking information was never updated 24 hours prior to delivery. When I ordered online, the immediately removed from my checking account, but now, it seems customer service makes no effort in returning any money for my inconvenience and the flowers that were never delivered. Terrible business, I should have just shopped local and driven 2000 miles and delivered them myself, someone is always looking to rip off good Americans. This company is a disgrace.

AVOID AT ALL COSTS. Unless you are a fan of disappointments. Multiple arrangements ordered three weeks in advance for a surprise engagement. Called day of to ask where was my order only to be told that they "forgot to pick up the order", that it was never sent out on time (THREE WEEKS IN ADVANCE) ruined EVERYTHING. Support your local florists. The biggest moment of my life and I am left crushed.

I ordered flowers for my daughter's birthday, I received an email that they were delivered but she never received them. A call was made and a second delivery scheduled, that also didn't happen. No one seems to have any idea why.

I ordered flowers to be delivered to a residence on a Thursday. Thursday came and went, no text or anything acknowledging receipt by my friend. Friday I inquired to my friend if she got them - she did not. Friday I contact customer support and they apologized and said they would deliver them that day with an upgrade. I agreed. Friday came and went, again no text. Monday I inquired again - "Did you get the flowers?" "NO!" (At NO time did Proflowers reach out to me to let me know there were any issues.)

Today is my wife's birthday. I am waiting for her to be surprised by the doorbell ringing and seeing a beautiful flower arrangement. I got excited when I saw an email arrive saying, "Your flowers have been delivered." I looked outside, thinking maybe they were left on the porch. Nope. No flowers. I should mention that we have a ring doorbell that records activity on our porch.

I placed two orders for my two sisters, one week apart. The first order, they delivered a plant with someone else's name and address. My sister was confused all day. Then show up at 5, pick up the plant and give her my order. Totally ruined the surprise. It was awful. Now a week later and the second order is to arrive 1/15/21 and I get a notification that the order was sorted incorrectly and will be delayed!!! I spent a lot of money on these orders and wanted my sisters to have a nice surprise on their special day - NOPE - HORRIBLE. KD.

This is the second time I have ordered flowers from Pro Flowers for a delivery in Denton, TX and no flowers were ever delivered. It used to be that ProFlowers shipped flowers from their growers. Now apparently, they contract with local florists. I guess the local florists in Denton never get the order because twice now nothing is delivered after I bought and paid for flowers and got a confirmation. No communication about no delivery, just no flowers ever delivered. ProFlowers used to be a good company that I used for all of my gift giving, but never again. This company is terrible and should not be used. You can now use a local florist at 1/2 of the price and actually get your flowers.

The company sent me a refund and my mom beautiful flowers!!! I am more than pleased because my mom is so very happy and has lots of flowers. Thank you for making this right and I will use the company again.

I cannot believe the disappointing customer service from ProFlowers I have received. I placed the order on Thursday, December 10. The arrangement shows as delivered on Friday, December 11. They were not. I called on Saturday, December 12 and spoke to a customer service agent. I was assured that the flowers were on a truck to be delivered that day. Nothing was delivered that day.

The plants arrived and were about half the size pictured. They were in poor condition and not packaged right for the weather. I paid $80+ for flowers I could have picked up in grocery store for $10. Awful company.

I ordered Thanksgiving flowers- discount never applied or refunded. Paid for coloured vase- no vase delivered. Flowers were a ridiculously small bunch of flowers that I was billed just short of $75.00. They looked like a $15.00 bouquet from a grocery store! I called and was promised the discounts would be applied- it did not happen. I was embarrassed by the bouquet that was delivered- I’ll never use them again! This is the second time this has happened. First occurrence was a bouquet of flowers sent to a physician- they were dyed tiny mums three stalks, no fillers, clear vase. I was told I couldn’t get a replacement without a photograph! When I saw them on her desk- I literally cringed. Avoid this company- expensive with low quality product and even worse customer service.

I should of looked at the reviews prior to ordering. I purchased $100.00 worth of flowers for my lady on 11.28.2020. I requested that they be delivered on 11.30.2020. I received immediately confirmation of payment and that the order was being created. However, on 11.30.2020 at 2pm it was still showing being created. I called at 6pm and I was told that they were not able to reach the florist due to company policy, but that I should be patient because it was in route and would be delivered by 8pm. So at 7:50pm I called again, because at this time it's a joke, and I was told, "We're are sorry to hear about your experience but we will upgrade your order and have it delivered 1st thing in the morning."

I left a review on the horrible service on a recent order from Pro Flowers and was responded by James at **. James apologized for the delivery that did not happen on 11/25/20 and offered a free arrangement to be sent to our best friend Laurie ** on 12/1/20. The arrangement was delivered and was one of the most beautiful arrangements I have ever seen. My experience has now turned from being horrible to being very satisfied.

I ordered a bouquet on 11/24 to be delivered on 11/25. Today is 11/28 and no delivery yet. I've tried contacting ProFlowers using the link in my flower order and by phone. The email reply was just an email saying they would look into it. The 1st phone call put me into a dead-end robot system and the second to a human. The human was reasonable and I hope the delivery will be made today. My friend's father died and not time is passing without the bouquet being delivered. I would not use Pro Flowers again.

I placed a order for delivery for daughter's birthday. I am currently working overseas so I wanted to get her something special since I would not be there for her birthday. I placed order Nov 10th. Set delivery date day before her birthday since her birthday is on a Sunday. Received email, "We shipped your order" the date that they was supposed to deliver, new delivery date Dec 3rd. No notice that they were going to change the delivery date. Contacted them. "Sorry we couldn’t meet the delivery date," I asked why I wasn’t notified of the change of delivery date. No response.

On Saturday 11/21/2020 I placed an order to be delivered for my Aunt’s 86th Birthday on 11/24/2020. We waited all day... We tracked the order and called customer service. We were assured her gift would be delivered. I ruined the surprise and finally told her to expect a package as it was getting very late in the day and with a east coast/ west coast time difference I had to head to bed. Well today I checked to see what time her gift was delivered only to find out it was not. The ProFlowers website said that the “Business was closed at 8:52” and they would attempt a redelivery the next day.

I requested a flower delivery on 11/17 to be delivered 11/19. I really needed it delivered on 11/20 but decided to order early in case of an incident. I was emailed that the local florist accepted my order. 11/19 came, no delivery. I call customer service and they assured me that a reorder would be delivered on the 20th. No communication. Very few excuses, they asked if I wanted to accept another delivery 11/24. That's 5 days after my initial day. They offered 20% off my next order, as I would ever order from them again. Also, have not received my refund. TERRIBLE experience.

Hi All, From TX, I placed an order to have flowers delivered to San Bruno, CA. They failed to deliver the flower on the wedding day or even until two days after. Unfortunately, I had to ask for refund after a few days of continuous follow up. When called in the morning, they said it was too early in CA to contact the florist. When called in the afternoon, they said 'we will get back to you'.

Order was delivered late and terrible customer service! I should receive a full refund. I didn't even get an email acknowledging my customer service confirmation number to prove the conversation took place. I would not recommend them to anyone nor will I

Wrong sympathy note included. My friend received a happy birthday note instead of a bereavement note on the loss of her husband. 2 out of 3 bad experiences with this. The first was a long lead time. Order was placed online. It couldn't be changed and the gift arrived when no one was home. ProFlowers would not get back to me either via email or phone vm messages.

A friend in California ordered flowers to be delivered on my birthday, September 24th. I received a call (my callerID said "FTD" but it was actually ProFlowers). They acknowledged having some difficulties finding a florist to arrange for the delivery so by the time they contacted me it was Tuesday, September 29th and my friend thought the flowers had already been delivered. They wanted to make arrangements to deliver the flowers on Wednesday, the next day. Wednesday and Thursday are not good days for me to receive deliveries because I'm more than an hour away from home babysitting my infant granddaughter. To be accommodating to them since I wasn't available for 2 days, I agreed to stay at home on Friday until the flowers were delivered.

I normally use a competitor of ProFlowers for my desired flower deliveries. However, this time I decided to try something different. I wanted flowers sent to my mother for her birthday and due to Covid she's been living out of the city this year. As such, my normal flower delivery company was honest and said they wouldn't be able to get the flowers to her on time, only the day after her birthday. That's when I decided to try ProFlowers instead because even when I provided the location they said the flowers would arrive on her actual birthday. BIG MISTAKE on my part.

So, I am actually writing as a recipient of a floral arrangement. Yes, I know the prices cannot be beat - and it's one thing to say it's the thought that counts, but it's really embarrassing when you are putting your own floral arrangement together in front of peers because they know whoever bought them went with the cheapest way to express their thoughts. When you read the website it says the arrangement arrives in cellophane, in a box, you cut the ends, put them in water - and you are good to go!

I ordered a lovely arrangement during the pandemic for my friend whose mother has passed away. The flowers were damaged during shipment, and I was notified by UPS of this problem and that UPS had notified ProFlowers. ProFlowers did not contact me, so I did contact them and arranged a redelivery. Flowers were not redelivered and I contacted them again. Again was told redelivery would occur and was given a UPS tracking number that was not active. I called, talked to a representative, who told me flowers were with UPS and would be delivered the next day. I asked that the tracking number be sent - it was inactive. An hour later, I received an email saying the flowers had shipped and would be delivered four day after the notice -- 10 days late! I am furious and was completely frustrated by the phone customer service reps who can only read from a script and were not remotely helpful.

I placed an order to by delivery with the specification that must need to be delivery before 3 pm because it's Friday and everybody at the school leave by 3 pm. I called CS (overseas of course) they could not provide the name and phone number of the flower shop so I could call to check the delivery status, the CS agent asked to call the school and ask if my daughter could wait in the parking lot to receive the flowers. All that I want was to surprise my daughter on her first week of school as new teacher. Also as a firefighter dad all I want her to continue to be proud on a day like this. I will understand if today Sept 11 was a busy day for preparing and delivery like it could have been Mother's Day, Valentine's Day, etc. but Friday 9-11? Order #**. NEVER NEVER NEVER NEVER NEVER.

Every order we placed by phone or email was followed up with a message that whatever you ordered is not available. No communication with local florists. Next time I'll call florist directly. That way we'll actually get the flowers.

I have tried to order from ProFlowers twice. Once around Christmas and they were unable to deliver the flowers. I received no phone call, When I called them, was given no credit for the nondelivery and was promised delivery next day and didn’t happen again. My money was credited. My stupid self decided to try again, the exact same thing. I even took it one step further and called ProFlowers to double-check they were out for delivery and was put on hold and told they had contacted the flower shop and the order was out for delivery. How can a company still be in business and not be able to deliver flowers! So once again I said, "Can you credit me for the nondelivery of flowers again and still deliver for my trouble?" and they said no. I was credited once again and my girlfriend still has never received flowers! I will never attempt an order again and warn others to not bother. Disappointment is huge!

Missed delivery, couldn’t get simple tulips, replaced with who knows what, 3 days later, still nothing. Keep the $10 gift certificate, I won’t ever use them again. No one had the balls to call me back.

Do not use ProFlowers!!!! Read the reviews. I ordered roses to be delivered for my grandmother's 95th birthday and they were never delivered!!!! When you call customer service, no one cares- I was even hung up on once. After battling with them for two hours I was given 30% off. Gee thanks. My grandma's birthday is ruined. Please use any other flower delivery service than this garbage!!! After doing my research I found out this happens all the time!!! Terrible terrible company, will not be surprised when they go out of business.

Ordered flowers for my anniversary. Flowers were 3 days late. Emailed the company multiple times. Never received an apology. Realized after come research that this is standard practice for this company. Won't use them again. Beware!

I had two issues with this company. First, the arrangement that I had picked looked just like the arrangement that I bought, however, I believe someone must have stolen half the flowers, because I paid for the "best" arrangement and I got the beginner's arrangement. It reminded me of something a 14 year old would give to his girlfriend for their one month anniversary! second, I received an email that my flowers had been delivered.... four hours later they actually showed up. Just an overall bad experience.

Yellow roses were ordered. 24 each for every year of marriage. Big occasion just getting through this pandemic. Very embarrassing. Not to mention being offered $5.50 a rose. I accepted the discount to not hassle. Never will I recommend nor purchase from them again. Thanks for ruining my anniversary.

Trash company! They are not a flower company. They are a flower broker! They take your money and advertise things the local florist can’t achieve! Then when they deliver a junk bouquet when you paid for “best” they refuse to give you the local florist's contact info! Why? Because the local florist probably made a $40 bouquet when you paid for a $95 bouquet but they don’t know you paid that! I ordered two bouquets for my daughter for her birthday and both look absolutely awful and nothing like the pictures ProFlowers advertises. Total junk. Could get better flowers at a grocery store. I’m sure it’s not the florist's fault. They probably only get a fraction of the money pro flowers charges! Caution!! Just find a local florist on your own!

I ordered flowers yesterday. They charged additional $25 for rush delivery. The flowers were not delivered. Called the business, they apologized and said the flowers would be delivered today. Received email confirming delivery. Called the person, she did not receive the flowers. The business only apologized and said they will be delivering tomorrow. What kind of company is this! I will never order flowers from this company!

The business model they use for customer service and order delivery is just ridiculous. I will explain as short as possible. Customer service is foreign based, they are not located in the USA. If you are having any issues with the delivery, they will say that they need to call or message to a local florist to check the status of the order. In my case I called six times and all six times they were trying to contact the local florist. The local florist never answered. All customer service representatives keep saying that "you don't need to worry and your order will be delivered today". They just LIE!!! All 6 times they lied to me by saying that the order will be delivered the same day. I can not think of a more horrible service. This company is a total SCAM!

I ordered flowers and candy to be delivered to my wife. Flowers were delivered, not any candy. Yet I paid extra for the candy. The only response I received, after a long time (1.5 weeks) was "Here's 30% off the next order." No way am I ordering again. But I wanted my refund and got nothing.

Placed my order for Mother’s Day a week in advance. Ordered flowers and a teddy bear. I know I have ordered flowers before on line, it’s not the best bargain but I needed delivery. Not only were they 3 days late, tiny small flowers and no teddy bear. Customer service won’t answer and I got small flowers that lasted 3 days. Thanks for the disappointment on Mother’s Day!