ProFlowers Reviews

If you want your flowers delivered DO NOT USE THIS COMPANY! I ordered flowers to be delivered to a funeral in enough time and I did not get a call until the day AFTER the funeral stating they did not deliver. Heart breaking!

Would give a negative 5 to 10!! Did not receive the arrangement I ordered! Called. Was told they would fix [resend] the correct arrangement. Never happened! Do not use them ... They did send flowers not even close to the size or colors ordered and they were dry.

Placed a order over a week ahead of time, no flowers were delivered. I call when it showed they were delivered and they had them re delivered the next day except they did not show up that day either. Horrible service, don't know what happens they use to be reliable. What a shame.

I would give zero stars if I could. My order said it was delivered. It was a sympathy arrangement (deluxe) and 5 days after when I never heard from the recipient, I inquired only to hear she never received them. I feel like I was scammed. I filled out the request for them to be redelivered, but now the timing is completely off, and this whole thing has become a headache. I feel like I was just scammed, and I will 100 percent never use this company ever again. Call your local florist.

The flowers that were delivered were not what the picture on the website was. I spent over 80 dollars on the flowers and they only refunded me 14.23. I have been going back and forth with their customer service and been given the runaround. They said they would re deliver the flowers on Tuesday. No flowers, called back. Said they would deliver Wednesday. No flowers. Called again. Now they are telling me that the florist says the flowers delivered were the same as the picture and refuse to refund me my money. This is a horrible experience and I out the money I spent. I will never order from ProFlowers again and I have told all my colleagues about this and they have seen what I ordered and what was delivered and they are shocked that the florist thinks it's acceptable. They need to be accountable and should take off their website that they provide customer satisfaction.

Ordered flowers on 2/4, recipient never received though the driver claims it was dropped off. Files a complaint and the company did nothing to investigate. I suppose they were betting on me forgetting. It’s now the 17, I demanded a refund and they claim they’ll refund. Not holding my breath.

My husband ordered a flower for Valentine's Day to be delivered on Saturday the 14th today's Pryor we got a random call from a person saying that they were trying to deliver the flowers on Thursday two days prior. We told them to deliver on the proper day so on Saturday we woke up two flowers at the door with no text or notification that they had been delivered so they were sitting out in the heat. Pretty sure my flowers were just sitting in a box somewhere because when I opened the roses they were wilted burned and looked like they had been barely surviving in a box for two days. This was not the experience we paid for this was not the quality we paid for and even the delivery date was incorrect. We do not recommend this place the quality the service are both lacking. The other flowers we got as well as the roses are all a very poor quality. For context my husband does buy me flowers at least once a week and I can have them last a very long time these were already dead out of the box. Such a waste of money! Photos for proof.

I arranged four days in advance for lilies to arrive the day prior to Valentine's Day. After not arriving at that day or the subsequent day, ProFlowers said it could not cancel my order because the flowers were on their way. They arrived wilted on the 16th. No refund option offered. These weren’t cheap and I’m sure were through third party but their customer service made entirely impossible to solve the obvious problem.

I could have made a better arrangement myself from my local supermarket for $30. Completely disappointed. Description included a succulent which was special. Tiny already dying 3 days in. No succulent. Spent $90. Do not use this company. The first photo is what was ordered. The second is what we received. The nicer one is from my hubby but give you an idea of size.

I never write reviews but this experience is so bad I’m creating an account to write this. I ordered Valentine's flowers 3 weeks in advance and they were not delivered. They are getting delivered two days late on February 16th. These flowers are sitting at a USP and aren’t in water and will arrive not fresh. I’m NEVER using this company again. If you need to send flowers for a special occasion for an important date do NOT trust this company. I had no heads up or warning. HORRIBLE experience.

Ordered flowers and one order arrived looking like it went to war, and the other order was lost! That one was for my Mother's birthday and should have been delivered 3 days ago! I will not purchase from them ever again!

I received floral bouquet in Santa Rosa Beach, Florida. I am not sure where the florist is that put it together… Frescha, did not think you could kill them BUT they were all brown and dead. Roses half alive! My daughter in law who sent them started crying. She ordered the large version this was small at best and dead. Your company offered $10.00. That is unacceptable. You should be ashamed of this service. 2 sticks.

Waited all day on Valentines Day for my wife’s flowers. Status showed as deliverable before 8:00 pm all afternoon. I finally call at 8:45. Find out after sitting on hold forever that the florist canceled the order because they had drivers issues. Their solution was to deliver on the 17th and give me $20 off the cost. I demanded a full refund and did not want the flowers. Two main issues - why didn’t they notify me early that they would not be able to deliver. I also wanted to know who the local florist was that canceled the order. They absolutely refuse to acknowledge either question. They definitely lost a long time customer.

Terrible quality, unbelievable hidden fees and customer service that provides false information. Proflowers ruined Valentines Day. Flowers arrived day before Valentines day with almost $30.00 in delivery fees. One carnation was dead, one Lily stem broken and the buds for the other Lilies were tiny. It looked like someone who didn't know what they were doing threw it together. Called customer service who said 30% discount and new flowers would arrive on Valentine's Day. That did not happen. Ruined our day. Don't use this company, just terrible on the front end and back end.

My mom ordered me flowers for Valentine’s Day on 2/12 before she left town, and unbeknownst to her, my office was closed that Friday 2/13. I have now spoken with THREE “customer service representatives.” Each time they “confirm” the updated address I give them, but it’s apparently never input into the system, I have yet to receive the flowers still. It’s really just very irritating that they acted like they changed but that have not.. I would just spend a couple more dollars for a better service team!

They are terrible. From start to finish. You will not get what you ordered from a visual standpoint and most of the time it doesn’t arrive at all. Please avoid them and spare yourself the grief.

The deliver driver called the recipients Jobs from the street to come get her flowers. Very unprofessional. I requested delivery not pick flowers from the street 🤦🏿‍♂️ The flowers were not delivered on the requested date. The flowers were delivered 2 days later. 🤦🏿‍♂️

Ordered Valentine's day (on a Saturday this year) flowers to be delivered the Friday before. Got a notice at 5:30pm Friday that they couldn't ship the flowers and instead will deliver Monday. I asked them to ship Saturday instead. They refused and insisted on Monday. Wasn't able to cancel the order over phone without being repeatedly put on hold with their out of country call center. Ended up finding a "something wrong with your order link." Instead of canceling they offered a free upgrade and apology note when the flowers delivered on Monday, to which I insisted they cancel the order. Just got confirmation that it is being canceled and refunded. My wife doesn't want an apology and flowers two days late.

Half the flowers were dead after 24 hours. Their customer service was useless... Offered me a 25% credit when their product was terrible. Never again.

Made an order for Valentine's Day for my wife to receive flowers and chocolates and today at 2pm they sent an email saying it would not be delivered until Monday. Problem is my wife doesn't work weekdays, only weekends. In the email it said they would change address if needed. So I replied with home address only to be told by email it was too late to change the address. Called customer support and ask for full refund and to cancel my order. They said because shipping was already confirmed the could not cancel order but they would change address. Offered $ 10 off order was it. I mean I guess I paid $120 for Presidents day flowers for my wife.

The pictures portrayed on their site do not appear to remotely represent what will be sent on your behalf. I find their site to be an egregious misrepresentation of what you're buying. In my particular case, had they properly represented what was actually sent, I would have upgraded and spent more. Do not entrust your delivery to these people.

Every year, my husband has flowers delivered to me for Valentine's Day. We live in a cold climate, for reference, but the last 3 years, my flowers have shown up late and frozen. Because of this, the stems are always wilted. This year, my bouquet was also supposed to have at least 15 sunflowers. We only received 10. Proflowers has given us a full refund each time we have complained, but we still ended up with a horrible bouquet.

I ordered flowers for Valentine's that was received today. Instead of 30 stems got 10 and of course withered. Threw in the garbage for amount of $114. Don’t order from this company. Also the rewards are not redeemable.

I ordered a dozen red roses and a vase for my fiancé for Valentine’s Day. What she received was a box with several broken and bent stems that are sure to die quickly. The roses didn’t even have a scent. I called to complain, but I got some guy from India who couldn't comprehend that I wanted QUALITY roses. I spent 45 minutes on hold and just gave up. I will never use ProFlowers again!

Awful!! Giving a one star rating is being generous. I used them instead of a local florist because of the inclement weather and local businesses shut down. The flowers, which I paid over $100 for, arrived 3 days late, brown and wilted. I had actually contacted them before the delivery hoping to be proactive and was told another arrangement would be shipped. Surprise! No fresh arrangement, no effort to make their product right. I was embarrassed to send someone dear something that looked so bad.

I ordered a beautiful orchid arrangement through ProFlowers. The delivery date was going to be two days after I placed the order, a day after the recipient's birthday, but I figured that was my fault for not ordering sooner. The orchid did not arrive on the expected date so I called ProFlowers. I was told the delivery service is UPS, and there is virtually nothing ProFlowers can do about the delivery. UPS was in charge of the delivery. The flowers arrived two days after the promised delivery date, and the recipient said they arrived frozen. She texted me photos and the flower arrangement looked pathetic. Obviously ruined.

Horrible flowers and customer service. I spent over 90$ on flowers for my mother's birthday. She received a ugly bouquet that look absolutely nothing like what pictured and a bouquets. I wouldn't have spent more than 10 dollars on with broken flowers. I was told they would resend her flowers and they guaranteed she would be happy with the new arrangement or I would get a full refund if she wasn't.

Flowers (50 long stem red roses) arrived in excellent condition, and with minimum care, have lasted over two weeks! They have maintained their upright position and opened beautifully. Highly recommended!

I ordered flowers for my friend’s birthday. I was charged an additional fee to ensure that my friend received the flowers on her Birthday. I contacted Proflowers several times to get a status of the flowers and was told the flowers were delivered. The flowers were never delivered. I was so disappointed. When I contacted them the next day I was told that they would give me a discount and deliver them the next day. I cancelled the flowers. My friend never received the flowers at all and I still have not received my refund. I am so disappointed in this company.

Proflowers.com used to be a better company, but they have gone way downhill. The last two arrangements I sent arrived looking nothing at all like what I had ordered - wrong flowers and wrong colors. Proflowers refunded me 30% and did nothing to correct the problem.

ProFlowers has always come through on time and as expected. They are my 'go-to' floral company! I've tried other companies with great disappointment. Their pricing is competitive and from what I understand, my recipients have always been happy with the product!

This was an awful experience. Purchased a 'Premium' arrangement and paid for same day delivery. They emailed that evening stating the recipient was not home. This is a business and we were open! I emailed them to deliver the next morning or cancel and refund. Late the next afternoon, a very small, half wilted arrangement was delivered. I complained and asked for a refund. They emailed that they refunded $18. The order was $85! I would not use this service!

I ordered a Deluxe Sympathy Bouquet for next day delivery for Dec 30. The day it was to be delivered I got a message stating they were not able to deliver until January 2. On January 2, I got an email stating they did not have the flowers in stock but could do a comparable bouquet for that price point. I agree to the substitution, but only if they had lilies available as it is a sympathy arrangement. I received an email confirmation. The bouquet was delivered on the third not the second. The arrangement is completely different from what I ordered. Not a single flower is correct let alone the color scheme. The type of flowers are comparable to a grocery store bouquet. I received a $19 refund on the over $100 bouquet. Absolutely unacceptable and will never be using them again. Photo attached.

Ordered same day delivery to my girlfriend’s business. They tried to deliver to the wrong place, the wrong place told them to go next door — never delivered. My girlfriend’s business was open the entire day and she was there all day. It’s an 800 square foot bar basically… Proof of delivery is a picture of flowers outside so zoomed in all you see is it behind some wall in like a corner. Who delivers flowers outside of the business on the ground in a corner?? Also, no $20 teddy bear (lol) in the picture as well that I purchased. When you call it’s all outsourced and all they say to you is “I see it’s delivered, nothing we can do”. Can’t get anyone from the company itself on the phone. Not one to leave reviews but everyone needs to know what they’re dealing with ordering here…

Horrible. I ordered flowers on 12/7/25 for delivery on 12/22/25. One order did not look close to the picture, downsized after I paid extra for an upgrade and the second delivery never was delivered. They lied and sent pictures from another date and the house was not the home it was to be delivered to. I was given 3 different dates. The flowers were delivered with the same picture of the wrong home. ProFlowers would not divulge the name of the florist that they gave the job to. I was told that a letter of apology and upgrade would be delivered the next day and guess what - Same picture taken on 12/22/25 of the wrong home. Stay away!!!!

The recipient was pleased and the photo she sent of the flowers looked like the flowers shown online. The blue and white flowers were perfect for someone who isn’t into red, white and green Christmas colors in a floral arrangement.

Horrible, I will never order from them again. I ordered funeral flowers and received a completely different arrangement and color. I paid $350 worth of flowers and got the smallest arrangement worth about $120. This is false advertising.... I am very upset and disappointed. They were notified and only credit me $95, they should have reimbursed me at 100%. A complete rip off. I will never use them.

The Christmas floral arrangement delivered to my family out of state was beautiful and delivered QUICKLY - reason for 4 stars is because the flowers were delivered three days EARLY meaning they would not still be fresh at Christmas! Customer Services was fantastic though and they re-shipped the same arrangement on the correct date. But I can't give 5 stars due to Pro Flowers fulfillment initially ignoring my delivery date. If the recipients had been out of town until the date chosen for delivery the arrangement would have been in very sad shape by the time they arrived home. Timing is everything...

The flowers I ordered were terrible! When I called the next day they promised a new delivery with an upgrade to be delivered the next day. They did not deliver! I called each day for 8 days and each day was promised delivery. They did NOT deliver. I spoke to 3 different supervisors who promised the same and still no delivery! I finally gave up and asked for a refund, which they said they were "delighted to inform me" of my refund! I ordered through AARP and will be sure to tell them that they should not be associated with ProFlowers. What a disappointment especially to the recipient!

I made an order on 12/16/25 to be sent to my dear friend on 12/23/25. Upon receiving the order, she realized that the chocolate was expired since 07/2025. On 12/24/25, I informed from ProFlowers and no one dared to correct and apologize for this man made mistake.

I ordered Gingerbread bakery bouquet, but instead I received another set of flowers in a tin red vase. The roses and the white carnations were Not Fresh. I called the 800 number but seemed it was out of the country. Barely understood the man. He said he would replace it to the original order. But I Never received the gingerbread bakery bouquet. I’m disappointed and annoyed. Do not order from this place.

If I could give this company negative stars, I would. I searched Google for “pet-friendly bouquets” and, after researching several options, chose ProFlowers’ “Weekend in the Hamptons” deluxe bouquet in the marble vase. Only after placing my order did the website finally list the specific flowers included—at which point I discovered that two of them are toxic to cats.

I ordered the Premium Gingerbread Bakery Bouquet arrangement for Christmas but the flowers were delivered in a clear plain glass vase. It was supposed to be a vase that looked like a gingerbread house with 2 candy canes in the flowers. Luckily, my son sent me a picture so I know to NEVER order from ProFlowers again. I gave 2 stars because the actual flowers looked ok. I did call Customer Service but he was clearly in another country, had a very thick accent, and did not understand my original order despite me giving him the order number. I have attached photos of what I ordered vs. what was sent. Very disappointing. Never again.

I ordered flowers yesterday to be sent today as a special thank you for someone who did something really special for me. I paid extra to make sure they were delivered today. At the end of the day today I received an email from ProFlowers saying they were sorry they couldn’t deliver them on time and I thought well if they can bring them tomorrow morning I’m OK with that. Not only was that not possible but they said they’ll get them there on the 22nd which is four days later. That is completely unacceptable. I can’t get in touch with anybody. I encourage you to look elsewhere. It is not worth the aggravation and the disappointment that I incurred because I tried to do something really nice for somebody and I trusted them.

Recently ordered 2 sympathy bouquets for my daughters. I chose the arrangement because the vase was a beautiful blue and I thought it would be a nice keepsake. The first one arrived in a clear vase with blue floral foam and the second one hasn't arrived yet....even though it was supposed to be delivered 12/17/25. Big disappointment. I will not shop with them again.

I had flowers sent to my mom for her birthday while she is on vacation. What I ordered vs what she received is completely different, and unacceptable. I ordered a vibrant, colorful bouquet, and what she got is a dark, drab looking bunch of flowers that look like they're on their last leg. I reached out to the company and they offered to re-deliver, and still nothing. Not to mention, the representative I spoke with was in a BIG rush to end the conversation. I'm 100% dissatisfied with both the product and the customer service, and I will never order from this company again. And I will tell everyone I know about this experience.

Ordered the Traditions Centerpiece Deluxe. It looked very full and colorful with two candles in their picture. What I got was nothing like their picture and only one candle. I can complained via email and their response was to apologize and return 50% of the purchase price, not the total. Flowers are for usually a special event and not being satisfied is upsetting.

If I could give this zero stars I would. This company is a scam! Do not use them, ever! I ordered flowers for my mom’s 90 birthday. Customer service only wanted to credit me back half and I demanded a full refund. He didn’t want to refund me a full credit, but I demanded it and got it. Shame on this company!

Two days late, delivered upside down and damaged. It was a pretty enough arrangement, but the flowers were so damaged that many had broken. The vase was too small- really just a glass. The arrangement arrived two days late, and had clearly been in transit/sitting. The flowers were all wilted. When the purchaser contacted the company, they didn’t want to make it right.

DO NOT USE THIS COMPANY- They are a scam- They did not deliver my flowers, then delivered a 11 pm at night, then the flowers were a small version of the bouquet I ordered. They promised to deliver the arrangement I paid for- They did not. There was never an apology or good customer service skills. I have checked with others who received my flower deliveries and they confirmed they were small and not the value I paid for. VERY POOR REVIEWS. I SHOULD HAVE VERIFIED FIRST.

I ordered the largest botanical dream bouquet which should have included many flowers that were not in the arrangement. I sent this to a dear friend who just lost her sister tragically and I couldn’t be more disappointed in the bouquet that she received. In the picture for the botanical dream bouquet that is advertised on ProFlowers website included roughly 4 to 5 purple roses, lime, green and fuchsia colored carnations, and small light orange flowers within a variety of other flowers, including a succulent. My friend’s bouquet had one purple rose, and none of the other flowers that I mentioned above. Not even one. I will never order flowers from flowers again! They are a pure scam!

The bouquet arrived on time, beautiful. However two days later the flowers weren’t looking well. A call to customer support and another bouquet arrived the next day. Happy to report the replacement is still beautiful.

Ordered the Botanical Dream Deluxe. Recipient received something a child could of put together. Did not even include flowers listed in the description. Made the gesture very disappointing. I asked for a new arrangement that represented my order. All they would offer is a $15 refund.

I sent flowers to a friend for her birthday. I ordered premium bouquet. She received a very poor likeness of what was on the website. It looked like an inexpensive bouquet from the grocery but not as nice. They were supposed to redeliver but didn’t. Very disappointed and dissatisfied

Purchasing the flowers were easy, the site was understandable & convenient along with the price being reasonable. I truly would recommend this site again and I definitely will use it for myself in the future.

I am writing to express my deep disappointment with my recent experience ordering flowers through ProFlowers. I specifically chose your company because I wanted to avoid ordering from 1-800-Flowers or FTD, both of which I have had poor experiences with in the past. Unfortunately, I later discovered that ProFlowers is affiliated with FTD, and this experience turned out to be just as unsatisfactory as my previous ones.

How I wish that I had read the reviews before purchasing from this seller. I had sunflowers delivered to my father-in-law's celebration of life. I paid for 15 stems and paid extra for a copper vase. I wrote a poem and spent a lot of money. The flowers arrived. The poem and card of who it was from did not. They were not arranged and the vase was too small. They kept falling over because the flowers were too heavy. The copper vase was flimsy at best. When I notified them, they offered to give me a 30% discount. That was $21. The arrangement was $103. When I asked them about their math, they stated that the 30% would have been off of the smallest arrangement and no extras such as the copper vase. I will never order from them again, and neither should you.

I wish I had read these reviews first! I ordered a bouquet of sympathy flowers last Friday, to be delivered on Saturday. They were never delivered. I called to complain and they said they were delivered! Nope. So, they said how sorry they were and they would send an upgraded flower arrangement and it would be "prioritized". I just called my sister and nope, they have still not arrived. I just now called and asked for my money back. Do NOT use this company. It is apparently just a big scam!

I ordered flowers for delivery the next day. The flowers were NOT delivered and no one bothered to contact me concerning the delay, even though I had submitted the info for updates. How can a company write on their website and I quote, “orders maybe delivered on or before the selected delivery date”…it says NOTHING about after scheduled delivery date. When I inquired at 7p regarding the delivery, I was given a UPS tracking number, this was NEVER provided via email. Very disappointing and at this point, I would like a refund…flowers that sit on a truck for 2 days will not be fresh 7 days later.

My boyfriend sent me flowers from ProFlowers and he ordered me the botanical bouquet and had them delivered to my home. They look nothing like the picture. They were half dead and there was barely any flowers in them. They look nothing like the advertised picture. I would never recommend anyone to use this company.

My daughters ordered me flowers for my birthday- Told them to never order from you again- I got a glass container from the dollar store- Red dot still on it- But it was missing the screw on lid- No water in flowers and I could have rearranged them better with my eyes closed- They wasted their money.

ProFlowers is THE BEST experience I have ever had ordering flowers for delivery. They put a smile on my girl's face that I will never forget and she was so happy with them she took them with her in her car to have with her wherever she went. They were the nicest I have seen done yet! You guys rock and delivery was spot on, love the tracking! Very Impressed! Will be using you guys again for sure!

Ordered a bday flower arrangement for same day delivery. Post order I got an order#. However confirmation email had a diff order # so I could not track my order. When I called them, they said they give 2 order #s per order. Like why??, 1 for customer and 1 for them. Guess which one they track??? Theirs!! So good luck to customers trying to track their order. You have to call them, give sender and recipient info to get order status as the website does not have order status. What craziness! After spending 115$, they did not even put who sent the flower arrangement for the recipient to know who sent it. I personally think for the $$ I spent, the service was horrible and they better start tracking 1 order number so a customer and they tracking same #. I will never ever use Proflowers again!!

I order a flower arrangement that looked beautiful in the pictures. The delivered product was very disappointing, smaller, not the same flowers and bad quality. I will not recommend this company. See the pictures attached and you can judge by yourself.

What a joke of a company. Who "randomly selects" orders for financial verification, and then cancelled your order without notifying you at all. Absolutely a dog crap company, their customer service reps hang up on you and they can't even speak proper English. I am ensuring NO ONE will use ProFlowers in my organization ever again.

Delivered 3 days later, and instead of delivery from local florist, it came in UPS box, roses were not even the same length, and in terrible shape. I used their service for many years, never had problems before, but now it become total scam, I would not recommend their service to anyone.

Flowers were never delivered on my girlfriend's birthday on 6/19. I paid extra for same day delivery that never happened. They promised delivery next day. It's now 2:30 pm and no flowers. After I insisted, they reached out to florist but got busy signal. They said they were only allowed to reach out once and could not follow up. Wtf. They also would not give me florist name or number. They are not allowed to that either. Do not use these Proflowers.

The flowers I ordered were delivered and the bouquet was basically rotted - the flowers brown and slimy. What the hell??? The flowers were a gift for a loved one. What kind of florist/company sends out a rotted slimy product? I'm angry and disappointed. I recommend trying to find your flower gifts locally. You cannot depend on ProFlowers.

Not bad if you actually get what you ordered, but if something’s missing you can supply all the information they ask for multiple times and they still won’t do anything to correct it. I’ll never buy from them again

Do not order from this company. They deliver a terrible product that is small and poor quality, and nothing like the photos. I should have read all of the pathetic reviews first. Waste of money. And their partial refund policy is lame. Plus their business practices are opaque.

This is my first and last time ordering from ProFlowers. I ordered a Touch of Honey deluxe bouquet and received nothing like the pics online. I received what looks to be roses. The vase was the only thing that look like the pic.

Happy [fill in the blank], love! What better to express my gratitude and love than having a bunch of stems of your favorite spring flowers (which we can’t grow at home) delivered. Imagine our surprise when ProFlowers comes through with this droopy, half dead bouquet. I contacted their customer service and they were happy to resend a replacement bouquet. Two problems. 1) The replacement was worse than the original. Even the leaves were brown and petals falling off and some blooms were rotting. It didn’t help that the box was delivered blooms-side down. The greatest faux pas? 2) The card/note in the replacement bouquet box was not the same requested for (and included with) the original order. In fact, it was apparently from 20+ years ago addressed to an EX!! Yes, an ex.

Zero stars. Order sat on UPS truck 9+ hrs, long past when delivery tracking posted. Delivery tracking updates were inaccurate, a joke. Customer service contacted, they wanted to know if 10pm delivery was "ok". No. Someone waited all day for birthday flowers. It was NOT a same day order. Will never use ProFowers again. $20 delivery fee plus flowers.

I will not be using ProFlowers again. I ordered flowers to be delivered on a Friday, and paid $20 in shipping to ensure they could be delivered that day. Well, they were shipped in the mail, and sat in transit until Tuesday night! The flowers were obviously dead by the time they arrived. ProFlowers was quick to give me a small refund (20%)- which didn't even cover shipping- then said that's all they could do. After a lot of back and forth they eventually issued a full refund, but what a headache! And how embarrassing that I sent someone I care about dead flowers?!

No Zero Stars. This is the second and last time I order from Proflowers. Last time they stated they would ensure this occurrence wouldn't happen again. Ordered flowers to be delivered on Saturday May 24th for an anniversary. Found out Friday May 23rd that they wouldn't be delivered until Tuesday May 27th. Contacted Customer Service and they stated they sent another order to a local florist for delivery on our anniversary date but they never arrived. Received the original order on Tuesday May 27th. Below are photos of what we received from Proflowers.

Flowers arrived the afternoon after the scheduled delivery date. Flowers were broken and of poor quality. Very disappointing. Contacted company and was given refund, but the damage was done. Local options are almost always better.

I ordered flowers for my granddaughter for her graduation. The flowers finally arrived the day after. 2nd time this has happened. Never will I order from them again. This just seems to be happening this past year.

Definitely unhappy with ProFlowers. On Valentine's Day my husband ordered a $100 bouquet of flowers to be delivered. When the DoorDash flower delivery person came to my door, he said that it had fallen over in his car and the vase had broken and that he needed to go back to the florist and get a new arrangement. He then handed me the card that was written to go with the flowers. He never ever showed back up. I should have asked to just have the flowers, as I have plenty of vases. The card was blank. Instead of putting my husband's message on the card that he paid for, they left his message on one of the free little papers that come with flowers. So that was disappointing as well.

I ordered flowers for my grandchild's birthday. When I went to track the order, it said no such order number is in the system. Then I tried calling and got a BOT which said the same thing. I eventually got a customer service person who said, "don't worry, the flowers will be delivered before 9:00 pm." They were going to a young child and I asked for early delivery. The representative had NO IDEA where the flowers were or when (or if) they would be delivered at all. Never again!!

I ordered two dozen roses for my mom for Mother's Day, and they arrived already brown on the edges. The flowers never fully opened and turned black within a week. This is not what you expect when you’re paying premium prices for a special occasion. The company claims to have a satisfaction guarantee, but they didn’t honor it. Instead, they offered a 30% refund — for flowers that were clearly dead or dying on arrival. Totally unacceptable. These were the poorest quality flowers I’ve ever received from a florist. Mother's Day is important, and they completely failed. Save your time, money, and disappointment — use another company.

If I could give them negative stars, I would. It was the worst experience of any transaction I've ever had. I ordered flowers for my Mother-in-Law in plenty of time for Mother's Day, scheduled to be delivered on Saturday before the holiday. They arrived three days late, even though they sent messages telling me the flowers had been delivered. They arrived completely dead. What an insult ... dead flowers to my Mother-in-Law for Mother's Day! It was worse than if she had received nothing at all. And, to add further insult they refunded me $38 on a $119 invoice. They were very firm about that. So, I appealed to my credit card company to reverse the charges; no problem. Please do not patronize this company, you will probably regret it. There are better vendors out there.

I’d give negative 100 stars if I could. I ordered flowers for my daughter to be delivered 4 days before her birthday. When they did not arrive on the 15th, I called ProFlowers Customer service. They told me they would get the flowers there on the 16th. When they did not arrive on the 16th, I called customer service. They told me they would get them there by the 17th. Once again, no flowers. Today is my daughter‘s birthday. It is the first birthday that we have been apart and the flowers are the only gift I sent her to wish her love and happiness on her birthday. It is now early on the 18th (her birthday). I’m hoping the flowers arrive but know there’s little chance. The repeated calls and e-mails to customer service for the last three days have destroyed my hope. This was the first time using pro flowers and I will never ever ever use them again. Neither should you.

ProFlowers emailed me to tell me that flowers had been delivered. They were not delivered and ProFlowers even verified the non-delivery in an email. Yet they refuse to give me a full refund. Think twice before using this service.

I placed my order with ProFlowers on May 5th to avoid all of the last minute Mother's Day orders - this was supposed to be delivered the day before Mother's Day. It never showed up, I emailed them and they assured me it would be arriving - I was waiting until 10pm - then on Sunday they told me it would arrive that day - never showed up. Monday they told me it would be delivered - never showed up. It's Wed now - 4 days late and most of the flowers are dead. WORST experience ever. I thought it was a reputable company - my mistake. SAVE YOURSELF from the stress and do not order from this company. They are horrible, dishonest and deceitful.

Oh how I wish I'd read reviews before choosing not to order from my regular local florist. NEVER AGAIN. The Mother's Day flowers I ordered 2 weeks in advance showed up 3 days late, literally ROTTING in the box (as in, stinking, brown, and slimy), and completely incorrect. I ordered a large anemone arrangement in a glass vase. I received 2 bouquets of mostly roses and other unidentifiable, rotting vegetation. I could have gotten better flowers at the grocery store, and at least they would have been somewhat fresh. I called customer service and they tried to summarize my issue with "wilted flowers" and offered me a 20% refund. I told them that was unacceptable and that I would be speaking to someone who could take me seriously. They then offered to send a replacement. Ha! They did eventually agree to refund me but it remains to be seen whether I'll see that on my CC statement. Utter scam and embarrassment of a company.

Horrible experience. My sister in law ordered flowers for my wife (Her sister) for Mother's Day. They were NOT delivered in time for Mothers Day, but instead were delivered two days after Mothers Day. Their reasoning?? "It’s our busiest time of the year and we have too many orders to deliver." SERIOUSLY??? If you can’t handle delivering flowers on time, quit taking orders. How hard can that be?? Now back to the delivery two days late. They were all but dead in the box. How ridiculous this company is. It’s no wonder they have crappy ratings. Do yourself a favor and order elsewhere.

ProFlowers is the most inept operation in the world of business. I ordered flowers online for my mother for Mother’s Day. That order was placed on April 29th and originally scheduled to be delivered on Wednesday, May 7th. The 1st email came midday on May 7th telling me that the flowers could not be delivered on that day and that they would be delivered on Friday, May 9th. There was no reason nor explanation given as to why they could not be delivered. The second email came on Thursday, May 8th, telling me that the flowers could not be delivered on May 9th and that the new delivery date would be May 12th. This email told me that they would call the recipient, my mother, and apologize to them directly for the dely. Again, there was no explanation as to why this was being delayed again, nor did that phone call ever happen.

I ordered two handheld bouquets of the same design. The flowers that came to my husband were sparse and half dead. I spent over $220. I am including what the website advertised and what I received (and what I had to immediately throw away). I can’t imagine what the flowers looked like that I sent my best friend.

I placed a delivery order for May 13th, which was delayed to May 14th without notice. The delay email offered the option to cancel for a full refund, which I promptly requested—but the refund was never processed. When I called, multiple agents couldn’t locate my order or resolve the issue, and I was passed around with no resolution. I followed up by email and was told the order had already been processed and was no longer eligible for a refund—despite the option being clearly offered. This experience has been incredibly frustrating, and the customer service was unacceptable. I cannot recommend this business based on how this was handled.

I ordered flowers for my stepmom for Mother's Day. I got a message the next day that they were unable to find a local florist who was able to fill the order and said that they would refund. I wrote an acknowledgement email, to which they responded with an apology, said they had resolved the issue and would deliver the next day and with an upgraded bouquet for which I sent a thank you email in response. I called my stepmom on Mother's day and she reported that she had not received the flowers on Friday (the day the company said they would) and still on Sunday had not. I then received and apology notice via email on the Monday following that they weren't able to service my order because they were unable to find a local florist they could use and that they had issued a refund.

I ordered a flower arrangement for my mother for Mother's Day in early April. I requested that it be delivered on the Friday before Mother's Day. It was not delivered. I called on Saturday the 10th, Sunday the 11th, Monday the 12th and now on Tuesday the 13th. Each day I was told that it was "Out for Delivery" and each day it was not delivered. I have used successfully ProFlowers in the past...I will not be using them again.

Ordered flowers for Mother’s Day. My delivery was never made. I called on Monday after five and my delivery was still not made as yet now they’re telling me maybe on Tuesday. That’s not acceptable. Very disappointed. I’m going back to 1-800-Flowers.

Worst experience ever! Ordered through their website for a special day for granddaughter. Flowers did not arrive in time. After repeated calls to so-called Customer Service, they offered to resend. Received an email that those were delivered but they weren't. Called back and was told they would resend and upgrade plus give me some of the money back. I would not recommend this company. Wish I would have read the reviews first.

We had multiple deliveries. The first delivery was wilted roses with no card. The second delivery had scrunched, wilted roses tucked into the bouquet. From the card, it appears Safeway was their subcontractor.

I ordered some flowers through them for Mother's Day and the address ended up being incorrect after I had called customer service to confirm that the information was correct. The flowers were not delivered to my mother. I contacted their customer service on Mother's Day and I was told that they would be delivered to my mother the next day. The next day I got an email saying that they couldn't do so and to call them for options, one of which would be too be delivered 2 days later. When I called them again, there was an obvious language barrier because I had to repeat myself multiple times. They then told me that they would try to get the flowers sent in 3 days instead of 2. When I told them that the email said that the arrangement would be upgraded with a slightly modified card apologizing for the day, the representative completely ignored the upgrade that was indicated in that email. At this point, I'm highly doubtful that the flowers will ever be delivered, much less a decent quality. It's absolutely ridiculous how they treat their customers.

My mother ordered me flowers for Mother's day. I didn't know this. I did not receive a voicemail, text or email from ProFlowers to let me know I had flowers delivered. Sunday evening I realized there was a package outside my door. The flowers were half dead and the vase was full of baby cockroaches. I had to throw the box, the flowers and the vase in the trash. My mother was told that the flowers would be delivered Friday and then she received another message that they were delivered Saturday. I was never told about any of it. I tried to call customer service but they refuse to help me because I don't have the order number. Of course I don't have an order number because I did not order them!!! The flowers were awful and the customer service is even worse. Never again with ProFlowers!!!

I received the flowers one day before Mother's Day. 3 were dead on arrival, the petals falling off when I took them out of the box. 3 had their head broken off from the stems. A couple were so droopy that they never revived. It is now the day after Mother's Day and the rest are dead and in the garbage. My kids spent good money to send these. What a ripoff this company is.

I ordered flowers to be delivered on Mother's Day. As Mother's Day started coming to a close, I realize that the flowers were never delivered, which left me scrambling around to local flower shops in order to have something delivered to my mother (My mother lives in Florida, I live in New Jersey). Any who I was able to find a local shop and paid almost quadruple the price.

Worst experience ever!!! Ordered flowers for my daughter and even received an email saying they were delivered but they had not been delivered!!! Support was not helpful at all. I would not recommend ProFlowers! Very unreliable! I am filing a complaint against them with the BBB. They are awful!!!

I received 2 dozen tulips from my son for Mother’s Day. The stems had no hydration and therefore were wilted. The flowers were tight and quite beautiful, however the leaves were yellow from lack of water.

Worst Flower experience ever. I will never purchase from them again. I purchased the exquisite version of the arrangement and I received wilted flowers with a broken vase. They offered a 20% refund. What a terrible company.

Horrible Experience – Unreliable Service and Useless Customer Support. I placed an order for flowers on May 8th specifically to be delivered on May 11th for Mother’s Day. This was a very important gift for someone special, and I made sure to order in advance to avoid any last-minute issues. Despite this, the flowers never arrived. Not on May 11th. Not even the next day. Just nothing.

Ordered flowers for Mother's Day a week before Mother's Day and received a call on Friday the day they were to be delivered to reverify address. I was out of the country and got back on Mother's Day to call and find out that they needed the address again. My mother's has lived in her home for 30 years so there was definitely no mix up or confusion on our end submitting my order. Spoke with customer service and they could not confirm if they would be delivered or not on her special day. I said if they were not delivered today that I would not pay for them. The customer service person said I would have to contact the florist directly with any concerns. I asked for the number to contact the florist and was told that I could not get that from them. Very disappointing to know that they did not care and did not try to call a 2nd time. DO NOT USE THIS COMPANY.

I ordered flowers on 5/2/25 for delivery on 5/7/25. This was for my sister's birthday on 5/7/25. Late afternoon/early evening on 5/7 I called Proflowers to inquire the dellvery status and was told flowers were out for delivery. A short while later I rec an email from Proflowers stating a delivery attempt was made but no one was home so they did not leave the flowers. Really??I then called Proflowers Customer Service again and was told flowers were not left because of heavy rain. My sister confirmed there was no rainy condition at her house whatsoever. Proflowers rescheduled delivery for 5/8/25. Delivery still did not occur on 5/8. Flowers were ultimately delivered on 5/9/25... TWO days after my sister's birthday!!! This was truly one of the worst experiences I've ever encountered with a floral delivery. Never will I use Proflowers again!

Ordered Flowers for Mother’s Day to arrive on Friday. However, when I called to check on status, I was informed the assigned florist could not fulfill the order. So they place order again with a different florist to arrive today. Received call from florist at 7 pm that they could not deliver flowers today. I was given a full refund. However, I was not happy because now I have no flowers. This is the second time this happened. Do not use. Find a local florist on your own. They apparently have unreliable florist. So sad.

Flowers were never delivered. I ordered way ahead of time for Mother's Day. I was at my residence the whole time and nothing came but they send a notification saying my order was delivered. Very disappointed.

Delivered flowers candle not delivered//// Customer service is useless/ Called and emailed 5 times/ This was for Mother’s Day and extremely disappointed. You cannot understand the representative in an offshore customer service center.

Mother's Day flowers sent from my mom. They arrived at 6:30 pm looking like death. Wilted, hot, black stiff on roses, not sure what to say. This was not great and my mom is super disappointed. Just a waste of her money. Nothing in box to keep cool, dry and happy. The worst ProFlowers I've received.

Flowers were never delivered to my mom in a different state. She waited all day- and after I called and they told me they would be delivered, they never came. Called the next day and found out they were never going to be delivered that day- and they were going to be delivered the next day- what a crock. They did refund my money though.

Absolutely the worst. Ordered flowers for Mother's Day and did not get delivered. Said they can send them 5 days later, unacceptable. Customer support can't speak English, or find your order. They have one job to do and that is deliver flowers. Total disaster.

Would never use this service. Received a Mother’s Day bouquet just yesterday and had to throw it all out. Roses were rotting, flower stems rotting, petals falling off just by touching them, and greenery shriveled up. They do not use local florists as stated. Mine came from 300 miles away from New Jersey. Don’t waste your money.

My husband had flowers delivered to me. For Mother’s Day. He paid $85 and the flowers was an embarrassment. He could have went to Walgreens and bought better looking flowers. This place is a scam. You will not get what you ordered. Please go into a H‑E‑B or any store and you would come out much better. DONT” order from this company. RIP OFF.

Order flowers for my wife on Mother's day. Received them the Friday before.. ALL FLOWERS WERE DEAD. Customer service says they can on refund me 10% of my order. Really so I had to pay for dead flowers. Could not get someone on the phone that spoke clear English. Will NEVER use or recommend this company even to my worse enemy.

Horrible customer service! I called to confirm my order because I did not receive my order number, however payment was processing in my account. When I called the rep could not locate my order by my phone number, so I asked her to search by recipient. She was able to locate and let me know it wasn’t processed for some reason and I’d receive my money back in up to five days. She the went on to tell me I could try to place my order again online.

Huge language barrier when needing to make corrections! Advice... Hire people that can concisely and clearly speak English! I understand the need to save money with outsourcing this department but if communicating is a hindrance to a completion of an order then you have failed in its entirety!

I am the gift recipient of this AWFUL quality company. Once, my brother ordered flowers in February and they were left outside to freeze in 22 degree below weather. I called and they wouldn't send replacement. I told him to never order from them again. 2nd order from a friend after surgery I had. The tulips/iris' never opened up - looked like WEEDS. Customer service also refused to send replacement. I will now have to let this kind person know THIS COMPANY DELIVERS CRAP TO ANYONE YOU SEND TO. DON'T WASTE YOUR MONEY AND DON'T FRUSTRATE YOUR GIFT RECIPIENT WITH GARBAGE.

Poor customer service and false information. Seems to be an expensive delivery considering they can’t deliver on time. I would not recommend ProFlowers to anyone, sad I wasted my money on this, wish I would’ve looked at reviews first.

Horrible experience. Ordered flowers, a candle, & a card to be delivered for a birthday. $$$. Delivery not made & customer service pushed the redelivery date out 4 days past the original date/birthday

I recently placed what will be my final order with ProFlowers. I selected the Grapeful Bouquet Exquisite as a birthday gift, drawn to the image on their website, which showcased a lush, generously sized arrangement in beautiful shades of purple. However, what was delivered was a fraction of that size, bearing little resemblance to the advertised bouquet.

On April 8th I pre-ordered an Anniversary bouquet for my wife to be delivered on April 9th to her place of employment in Perry Ga, when she walked in the door after work on the 9th with no flowers I asked what happened, she said no flower delivery. I called ProFlowers.com customer service and found out they were not delivered, no reason just not delivered, the customer service rep said he would give me a credit of $10 towards my next order, I told him not necessary because there would be no next order ever. Very disappointed that my wife had the disappointment of not getting her flowers in front of all the office personnel. Will not use this site again EVER!

I am absolutely disgusted by the bouquet that was delivered to my friend. It did not resemble the product description or picture in the website. The flowers in the bouquet delivered were not the same color or type. The arrangement had no cohesive theme, style, or color. Do not buy from ProFlowers!

I am a long time customer. I ordered flowers for my mother's birthday 18 days in advance on 3/10/25 to be delivered on 3/28/25. Proflowers waited until 3/27/25, the day before delivery date to ship flowers and shipped the flowers via UPS Ground with a 3 -5 day delivery. Delivery is now scheduled for 3/31/25. This misses delivery date by 3 days and misses my mother's birthday. Proflowers purposely sent flowers late to miss the contracted delivery date.

Stay away from this company. They provide poor quality products, very poor customer service, and false information. My order shows delivered yet recipient never received the order. Now, I am having to fight to receive a full refund since I paid for something I never received. BBB complaint has been filed. Complete sham!

I have been a Proflowers customer for over 15 years. No more. I have a sick friend in the hospital. I ordered flowers for him and was assured they would be delivered the next day. Then he was moved to another hospital. I called Proflowers to tell them about the move. They assured me the flowers would still be delivered the next day. Then at 5:00 PM today they called to tell me the florist they contracted with to deliver the flowers has a policy NOT to deliver unless they have a room number or department. Since they didn't have the room number they decided not to make the delivery.

I put in an order over a week ago. I am having difficulty getting my money refunded and every time I call I get a runaround. The company keeps saying tomorrow and now a week has gone by. The flowers don't mean as much a week later.

How I wish I could recommend this business, but I cannot. I ordered a flower arrangement that should have been exceptional. But when the delivery arrived, it was far below the standard portrayed on the website - far below expectations. For example, instead of blue delphiniums that made the arrangement stand out when I was shopping online, ProFlowers substituted artificially-colored chrysanthemums!!! NO COMPARISON! And there were fewer roses included in the arrangement than should have been there. (See photos, attached.)

Ordered 2 bouquets for 2 separate funerals. First bouquet did not look like the picture at all! No card, delivered & left them OUTSIDE the funeral home. 2nd delivery the dasher text me "I'm outside" & wanted me to go get the flowers during the service. Horrible! Never using them again. They are scamming people.

Worst place to go for flowers for a loved one!!! I purchased flowers for my daughter to be delivered on Valentine's day. I'm working away from home right now so it was very important to me. Ordered on February 3rd it is February 27th today and they still have not been sent out. They keep telling me they're out for delivery. I called UPS. They told me that they were sent ground when it should have been air. They told me that Proflowers should have known that it was a mistake to send them like that. They only wanted to refund 30% of my money. I got them to refund it all. So I did get my money back. I will never use them again. I want to just warn anyone thinking of using them to be careful. Not a good company anymore.

I have used ProFlowers.com on many occasions, but my order for Valentine's Day for my daughter was a disaster. I ordered her flowers online on Thursday, 2/13 for a Friday (Valentine's Day) delivery. The delivery never occurred, despite what I was told by customer service on the phone or a handful of email telling me they were delivered. As you can imagine, this wasn't great. I was on hold for a long time on multiple calls on Friday and even on Saturday, the day after Valentine's. I sent one email after another and each of them responded in a generic, "Your Order Has Been Delivered." Not true, my daughter was home all day on Friday, and both my daughter and son-in-law were around throughout the weekend. Nothing was on their front porch and in a neighborhood group text, no one said they received that order accidentally.

What a horrible experience for Valentine's Day. I ordered 2 dozen roses, my wife's favorite, Chocolates and a vase. We received 10 half dead roses and a vase. I personalized a card that was not included. My wife was ok with them resending the order. They told us it would be there on the 18th. The 18th came and went and no delivery. Nothing on the 19th. I told them to cancel it and refund me. They couldn't care less. Don't order flowers this way. I will never trust them again. Very disappointing. If there was a "0" stars, that's what they would have gotten from me.

I ordered flowers for my daughter for Valentine's day. I placed the order several days in advance to have them delivered February 13th. I received an email that they were delivered and in my online account it showed they were delivered. My daughter did not receive them so I called customer service. I was told that they had been delivered by a local florist, but they would not give me contact for the florist and that maybe they were stolen. My daughter did not receive a delivery text, so I suspected they were not delivered. I called back again and was told that they would have the flowers delivered again on February 15th. They were never delivered and I received no notification. I gave them some time to get it done and called again on February 19th.

1star is too many wrong flowers delivered on Valentine's day. Called customer service every day for 5 days and every day told they'd deliver the correct ones tomorrow and still no flowers. Got a couple partial refunds along the way but waiting on a call back for a full refund which at this point does not compensate for my time and frustration. I wouldn't wish Pro Flowers on my worst enemy. I'll call again tomorrow to ask why they didn't call me back.

Ordered roses for my wife for Valentine's Day on 02/13/25. Told delivery on Friday 02/14/25 would be no problem and a local florist would be used. No delivery on Friday. Called on Saturday. Told order was being processed and would be delivered that day. Did not happen. Tried again on Sunday. Same thing. No communication whatsoever. Called Tuesday. BOT told me my order number did not exist. Get to live person. Says order never delivered because no florist available. (I live in a community with lots of florists.) Demand my money back since ProFlowers saw fit to charge me on 02/15/25. Have to go through several discounted offers, delivery + 20% off, 30% off, 50% off. No deal, you screwed up. Finally get promise of full refund. Will see it is happens. Will never, ever use again.

I will never order again from ProFlowers. I tracked my order and it said delivered, however my mom never received it. Customer Service said they were out of stock. How can it be delivered if it was out of stock. Requested my refund which they are processing, but I will never order again.

Ordered Valentine's Day flowers for my daughter. Flowers never arrived. After getting bounced around from bot to bot an agent, probably in India, assured me flowers would be delivered on the 17th, 3 days after Valentine's Day. That never happened. Cancelled order, waiting for refund now. No service, no recourse, every online shopper's worst nightmare! Wish I could've given them a zero.

Terrible experience. I wish I could give a 0 star if I could. As you can see from the rest of the review, this is a straight-up scam. Ignore all the 5-star comments as I am certain that they were paid to write those. Let me summarise my experience: My order did not come in time for Valentine's Day, even though I had to pay 5 dollars extra on top of the extremely expensive $20 fee. When I sent a message for troubleshooting for the customer's centre, they were really unorganised and made so many typos. Customer service relies on AI a lot and you barely have actual humans helping you. I managed to request a refund but then I had to wait for 3 days to make sure that it would come back. Don't make the same mistake as I did. Never use this website.

I called to have an orchid delivered. They did not deliver. I was billed. I called customer service and was routed to a call center in India. I was unable to understand any or the people I spoke with. Do not use this site. It is utter crap.

Ordered a dozen roses and strawberries to be delivered to my wife for Valentine's Day. Not delivered. Received an email on the 15th stating they were to be delivered now on the 17th. Zero chance to get through to customer service. Called multiple times and never got a human. Only bots sending caller in a circle. Pitiful nonexistent customer service. I will NEVER use this company again.

The flowers my husband ordered cost over $150. He ordered 2 dozen roses and a box of chocolate with a white case. I received 1 dozen roses and 2 boxes of chocolates and a red vase. No receipt, but on the paper said 2 dozen roses and 2 boxes of chocolate. The roses died within 24hrs. It was really disappointing and embarrassing to my husband. I tried to call customer service and no answer, was on hold for over 30 minutes. I made a complaint online and we received a $35 so called credit, still waiting on. Will never use this site again. They show the high reviews of course. Really disappointed.

I ordered a lavender bouquet with roses, and lilies. While they did send flowers on the date specified. The flowers that arrived did not even resemble the flowers ordered! I called customer service and they said they would resend the next day. Today I called and they said they had been delivered, no they didn't. So I called the florist that they used and they said that there was no reorder, and that they sent what was ordered. Once again I called Pro Flowers and this time they said, "How about we deliver tomorrow?" I just asked for a refund.

ProFlowers delivered someone else's flowers to my daughter. Driver had to come retrieve them. The flowers I sent my daughter were sent to someone else. Never delivered to her. The replacement flowers never shipped, no communication. Absolutely horrible!

This company is ridiculous. I ordered flowers to be delivered at my wife's place of business and they dropped the ball because it wasn't until 6:30 pm when I received a delivery notification which was not supposed to happen since I changed the address to my house. I called customer support and they were completely useless. I encourage all to never order from this site.

Ordered a large bouquet of flowers (see Pic 1) for my wife for Valentine's Day, along with a teddy bear. Then my wife received an email stating that her flowers were rescheduled for the 15th. I emailed "Support?" several times, and they finally canceled my order and issued a refund. Then, we received a vase with 5 flowers that looked like they were left over from the Rose Parade. So, they blew the surprise, sent old flowers and kept $44.23 off my order. I paid $115.06 and they refunded $70.83. What a scam!

I ordered flowers from Proflowers for my wife for Valentine's Day. The "flowers" that my wife received were not as advertised. These "flowers" look as if they were simply robbed from some gravesite and then sent to my wife. I will never use proflowers again and I strongly suggest that no one ever use this company for anything other than gathering compost. The first photo is what my wife received. The second photo is what I ordered. Please use your own judgment.

This is a scam site. They sent me an email that my order was delivered, meanwhile I've been sitting in my living looking out the window since the morning and it's now 7:00pm. I called and they made an excuse that they use a delivery partner. That doesn't help me when they took my money and didn't deliver anything. Stay away from this company. They even delete the negative comments on their Facebook posts.

If I can provide a zero for my rating, I would. This is the most disappointed I’ve ever been with a purchase from ProFlowers. I purchased flowers for my 92 year old mother for Valentine’s Day. I happen to live with my mother because I’m helping to take care of her. When the flowers arrived, I thought they had the wrong house. These were the smallest bouquet of flowers that I've ever seen and look nothing like what was pictured on the website! Perhaps they should provide size and dimension. I’m so embarrassed and saddened for my mother to see them.

Ordered flowers for my wife for Valentine’s Day. They were supposed to be delivered 2/12. They didn’t show up. Called customer service and was hung up on. Called back and requested a supervisor, USELESS stay away!!!

Late delivery. When you call customer support, you get an outsourced call center in India. When you ask to speak to someone directly affiliated with ProFlowers, you get the Philippines. So, essentially, breach of contract with no recourse for the consumer.

Order 2 dozen roses with a vase, they were delivered dead and only 12 roses instead of the 24 order. Called and told them this and they only want to refund half the money. Told them hell no they better refund all the money because the 12 they sent were dead and didn't get the other half to begin with and I want my taxes and delivery fees refunded as well because they failed to deliver what was order and alive, it's hard to understand these people that are in Pakistan but after explaining 10 times they said ok and will take 3 to five days for a full refund if not I will be calling my bank and find out what I can do. Order local or hell even the grocery store. They will be alive and you get to see what you are buying and a hell of a lot cheaper too. I remember now why we stop using them poor flowers, and customer service, and started ripping people off. Pic how they were delivered and within 5 hours all petals fell off.

The flowers I received from this ProFlowers company were brown and looked old. Not the vibrant bouquet they advertise. Chocolate covered strawberries were delicious. I called customer service to complain and they were not able to locate the order and did nothing to fix this issue. The flowers alone were $55. I would not use this company ever!!! Crappy customer service from people that you can’t even understand. DON'T WASTE YOUR MONEY!

I ordered a Valentine bouquet on Feb 9th for delivery on February 12. Figured maybe not as busy as Valentine day. Unfortunately delivery did not happen. Waited until 9:00 pm. No email or text indicating a delay. Request a refund. Very disappointed in Proflower. Will never use again!!!!

Terrible, terrible, terrible service. Ordered flowers to send to my daughter for her birthday....Did not arrive. Was assured by customer service person that the flowers would be delivered the next day....Nope. Had to fight with person on phone to cancel the order; finally got it cancelled. DO NOT have anything to do with this terrible company. They have ONE job to do; deliver flowers....Can't even do that.

Ordered flowers and they failed to deliver. Flowers need to be delivered on the day needed for a special occasion. And when they didn’t, it put a cloud over the occasion. They totally dropped the ball. I couldn’t get a live person, just recorded call prompts. There was virtually no customer service.

I would rate this experience with zero stars if possible. We placed an order for several arrangements for my mother's funeral, totaling approximately $1,400, with the expectation that all arrangements would be the largest size available. Unfortunately, what we received was disappointing and far from what we anticipated. I strongly recommend that you consider going directly to a local florist instead. In my view, it's best to avoid ProFlowers.com. What an embarrassment!

Ordered funeral floral arrangement on a Saturday for a Tuesday afternoon delivery to Queens New York Funeral home. Received confirmation email stating we got it from here. Delivery time requested was by 1 pm. At 3pm I contacted them and asked status of delivery. Received email stating they were sorry but they couldn't find a florist to fill the order. No florist in Queens New York... What a crock. Asked them when they planned on telling me. Most people would assume the order was filled and received by the funeral home. I had to reach out to my good friend's wife to inform her that I ordered flowers but the ordered wasn't fulfilled. So embarrassing and upsetting. I told them I would never buy or recommend their company and that they lost a customer. If they would have told me right away they had a problem I could have ordered from another company.

I have ordered from ProFlowers in the past and did not have any issues but I ordered the Lavender Fields bouquet for my daughter's birthday (1/16/25). The flowers that were delivered were absolutely horrible!! They looked like a small, scrawny bunch of flowers that you might pick up from a local grocery store. To top it off, the delivery driver threw the box out of the car in the parking lot of my daughter's office building!! Another employee saw it and brought it in to her. They are supposed to be refunding the purchase but I will never use ProFlowers again. The photos below show what was received (the lavender bunch on the left) and what I ordered.

Even when you place an order ahead of time they do not complete the delivery. In my case, I called them for this reason, and after speaking with three different people, I was reassured that they would deliver the flowers the next morning which did not not happen. I called the company again, and they had the audacity to tell me that I cancelled the order which did not happen. I was put on hold and then was told that they decided to cancel it themselves without explanation and they would not be completing the delivery. This was a terrible experience and it is honestly not surprising that they have a 1.5 star rating. This company is awful!!

I ordered a birthday bouquet for my sister. I received a notice that a delivery was attempted and they would try again the next day. My sister’s security camera did not record any deliveries attempted. The following day, I chatted with Proflowers Lynn and she said they couldn’t deliver them today because they had no driver but they would deliver them the next week. I asked for a refund and was given a number to call in order for my husband to confirm the transaction.

I ordered flowers for a funeral on December 25, 2024 for the one and only viewing on December 27, 2024. The order went through and said it would be delivered by 9:00 a.m. At the viewing, I did not see the flowers, so I asked the funeral director and he did not have them. I went outside to call customer service and was told they would research, which they did. I was transferred once and they told me unfortunately the flowers could not be delivered that day. They asked if they could deliver them the following day, even after I repeatedly told them there was only the one viewing. Then they asked if they could send flowers to the family. I told them I did not have the address and was not going to go ask the daughter of the deceased what her address was.

I called them several times asking if it's possible to deliver flowers before 2 pm because later the recipient wouldn't be at home and they reassured me that it should be ok. Finally, they delivered them at about 7 pm when nobody could pick them up and only the next day recipient got a half-wilted bouquet. Also even though their website allows to put emojis into card messages their printer can't print them so instead of "Happy Birthday... ♥️" they delivered a card with "Happy Birthday... ???" which was not exactly what I meant.

Worst results ever. Not only did they not deliver on the day promised, they didn't notify us. I had to email and call to get any answers. While they do have 24 complaint service, they should not promise 24-hour delivery if they can't do it. Also, they should deliver the promised item(s). I paid for an arrangement plus Godiva chocolates. A week later, the delivery included Stover chocolates, not what was ordered. They did notify me of delivery (at the new address, where the recipients had returned, so they got that correct). I will not be using this service again.

Terrible! I ordered flowers to be sent as a birthday gift. The first picture is what I ordered and the second picture is what was sent. I also ordered a card and balloon which weren’t delivered at all. Called and was promised replacement flowers would be sent the next day and they never arrived. Will never use them again.

I ordered flowers for my wife's birthday. The flowers never showed up. Tried to contact ProFlowers and got a generic computer generated response. Finally called and talked to someone and they said they would be a week late. They offered to send the flowers with a very small refund! I denied and requested my money back. I will never use them again

Here’s what I ordered, for over $100 compared to what was delivered. ProFlowers/FTD has been very responsive in replying; they admit that the delivery was substandard, but I can’t get them to complete the credit. It’s been almost three weeks and I’m still trying to get reimbursement. Not only a waste of money, but a waste of time trying to get action. After six emails, finally turning to negative reviews. See photos for what was ordered vs. what was delivered.

Ordered flowers, got a confirmation number. Checked a few hours later. No delivery. Had received an email to call customer service. Called, explained problem, got transferred. Explained problem. Was told I was going to be transferred again. I said, "Cancel my order." I was transferred. Explained problem. I was told I had used a different phone number. I said, "Yes." I had two phones. Was questioned about second phone number. I said, "Cancel my order." Could not cancel. Was told to wait a few days and order would cancel. I will not be using this company for future purchases.

I placed the order on the 14th of December. Then I called on the 23rd to ensure that everything was on schedule. Felt like I was rushed off of the phone. Only for the florist to still royally screw it up. I received an email stating the order had been delivered. Travelled to my mom's, the recipient, on the 25th expecting to see her flowers. She advised that she had not received a delivery. I called Proflowers, who put me in contact with the florist. The florist advised that they made the delivery. I told them that it was not to the correct address. I even checked the cameras. No delivery was made to my mom's house. I told the florist that there are several Powhatan Streets in MD. The florist offered 10% back and a delivery the next day.

If no stars were available I would choose that. I ordered an arrangement on 12/21/24 as a Christmas present to be delivered on the 23rd. They didn’t have that arrangement so I ordered another one with them assuring me it would be delivered on 26th. I called. Now they said 27th. Christmas is over. What an embarrassment for me that my neighbors think I didn’t get them something. This is the worst company ever. Don’t ever use them. I wouldn’t have known it wasn’t delivered unless I called.

I placed an order on 12/18/24 for delivery on 12/21/24. I was immediately charged for the order, received an email saying order delivered, but it had not! We were told there was a mix up and the order was taken back to the florist, in the meantime the surprise was ruined because we had to call and ask if the flower arrangement was received. The next day the flower arrangement was still not received and now they say it not available. Horrible company, next time I will contact a local florist directly. I will never use Proflowers again!

I am so upset! I ordered flowers for a friend’s 90th Birthday, to be delivered a day BEFORE her big day so that she could have them for her party the next day. The flowers weren’t delivered that day, the next day, or the following day but 4 DAYS LATE. I emailed and spoke to customer service each day. I am horrified and embarrassed because the flowers look like an afterthought. I am so upset. Do NOT order from this company-they are incompetent, unprofessional, and unsympathetic.

I placed 2 orders, to the same residential address on 12/5/24 for delivery on 12/16/24. Neither was delivered. Per the website, they request waiting until 9pm to contact, which I did. I was then assured they would be delivered by noon on 12/17. That did NOT happen. I called again. Was told they would be delivered by 4pm. A Flower delivery company that cannot deliver flowers. Sort of hard to understand. Then trying to get to a CS manager or supervisor took approximately 27 minutes and they took zero responsibility, blaming the florist and the delivery service.

This company is not reliable at all. Don't use them. I order a plant to be sent on 12/12/24 and it wasn't delivered. Was told it would arrive on the 13th, and now the 16th. I paid extra to have it there next day in the morning. All they said is we will give you that money back. Nobody cares at all. The last person I talked to didn't even seemed to care that this was important to me and the person that was getting them. DON'T USE THEM AT ALL.

DON'T ORDER FROM THIS COMPANY, especially now. I ordered a bonsai money tree and the warehouse was out of stock so they sent whatever was left, two wilted plants in black container instead of 3 plants in blue container. Customer service was useless and uncaring. It was a home warming gift and the worst experience was customer service telling me they have no control of what the warehouse does. Really!!! I would have understood if it was back ordered but to send a different product is bad business. And five days late. No instructions, no help, they told her to read their website when I asked them to please call and help because it wasn’t what I kept showing her. At the end of the day service is everything, and all the agent wanted was to get me off the phone! Don’t use them!!

I ordered flowers for a friend in September for $70.75, and in a couple days they emailed me and said, "This order is cancelled and we will refund you." Well they never did. I kept emailing them several times, and they always said, "Sorry. We are working on refunding you, thanks for your patience." It’s a joke. And now it’s almost 3 months and I never got my refund!!!!

Husband placed an order for flowers for our anniversary. There was an issue with the order so they called me and blew the surprise. I tried to give them his number but was placed on hold and called never returned. I let my husband know to call. After seven calls and much time on hold, his call was dropped. Email said order was confirmed. Flowers never arrived!! Don’t waste your time with big companies like this. Order local! Support the little guy.

I received a bunch of dead headless flowers from a friend after the death of my sister. When I called promoters I was told to call the sender (my friend who was kind enough to send flowers) and have them call. I refused to make my friend feel bad. I was put on hold 3 times, spoke with 4 people who barely spoke English and repeated the same thing. Finally they said they would send live flowers next week???

Ordered flowers for a funeral. Added the funeral home to which the flowers should be delivered. Got my confirmation (within minutes), showing the deceased name to come to my home address. They refused to correct their mistake and also refused to cancel the order. $95 for flowers I have to take to the funeral home, myself, which is in another town!!

So heartbroken. Today I wake up to a message from my sister-in-law that the flowers are ordered for $195 did not make it to my mother-in-law's memorial service. All ProFlowers did or said was, "We can give you a refund." Didn't even get an apology. That's something they can't fix. I've used them for 30 years now but never again. The one time that it mattered they failed.

Husband ordered a "Birthday Bash" premium arrangement for me, but what arrived was nothing like the photo advertised. The flowers were wilted and some dead and it was more of a standard size arrangement. The grocery stores have better arrangements for half the price. DO NOT ORDER FROM THIS BUSINESS.

Well... an anniversary bouquet for my wife turned horrible. Paid 6.99 to have a card with a message. My son received the order and the delivery person said there was a typo on the meager little index card. The typo was that they put a completely different instead of my wife!!! Half the flowers were wilted on delivery as well... I called customer service and they said they'd send someone else out for a replacement. Still waiting on that. Learned my lesson. Will never use this service again. Picture attached. My wife's name is Mandy. They put Mary. Lovely.

Use a local florist if possible. Proflowers delivery is unreliable and unpredictable. Ordered flowers for anniversary, still waiting. Was told flowers were out for delivery 5 hours ago. Very disappointed.

I ordered Gerbera Daisies to replace an order delivered 10/10/24 of very low quality roses with 2-3 broken ones and other brown wilting ones for a friend. Since this was a second order to help my best friend feel better about something very heartbreaking in her life, I expected it to be better. Not only was it not better, it was WORSE! This order was delivered yesterday, 10/11/24 and 4-5 of the daisies (out of 12) were broken and others were rotting and wilting!! How do you run your business like this? I expect a refund and will be telling family and friends NOT to order from Proflowers (which doesn't know the meaning of "Pro") ever!

I ordered 2 dozen specialty roses for my daughter for a special event. They have delayed the delivery and will not arrive until 4 days after the event. Poor customer service, very bad experience. I will never order from this place again!!!!

If I could rate zero stars I would. I ordered a birthday bouquet to be informed it would not be delivered on the date ordered. Then, once it was delivered it was the wrong bouquet completely. I contacted Customer Service, provided a picture of the bouquet delivered and they stated they would correct and deliver the bouquet I ordered. Today, that bouquet arrived and was the smallest bouquet available, when I ordered and paid for the largest, not only that, but the flowers were older and many were wilted. Again, I sent a picture for proof. ProFlowers solution was to credit me a fourth of the amount I paid. I wasn't expecting a full refund, but at least half of the total amount paid.

Birthday flower arrangement delivered did not look anything like the picture of the arrangement ordered. Also the delivered arrangement appears much cheaper than the arrangement ordered. I ordered the ProFlowers Dreamscape Bouquet arrangement.

These arrived one day late ruining what should've been a beautiful moment for my mom on her birthday as if that isn't horrific enough - when my mom sent me the picture of the flowers I couldn't help but cry from disappointment and disbelief. Some of the flowers are already drooping and what she received is definitely NOT what I ordered. This is not right - I looked up the reviews and I am not the only one which doesn't make me feel better at all! I am going to post this message anywhere and everywhere I can in hopes that it saves someone the disappointment and anxiety.

Terrible!!!! I ordered flowers for my daughter's birthday and they an issue with the address even though I sent them the address along with a picture of the building. Her flowers were a day late because they didn't call me. This time I ordered for my mom's bday and they had an issue with the billing info, no call, no email, nothing. Her flowers still haven't been delivered. I cancelled the order and got them somewhere else. My suggestion-pick up the phone and call for needed info instead of someone missing out on birthday flowers. I will NEVER order through this company again!

Used to always use Proflowers until my mother’s birthday in May! Not only were the flowers disappointing, they came a day early than they should have without any notice, they looked nothing like the picture, and had the wrong balloon attached! I wrote about my complaints without one response! And I used them for years!!! No more!!! Funny how the actual delivery photo wouldn’t upload.

I ordered an arrangement and added a box of chocolates for my anniversary to be delivered to my wife on our anniversary. Not only did the order not get to her on time on our anniversary, the box of chocolates never got delivered either and the flowers were pathetic. When I contacted them they apologized about it not getting there on time and told me they sent me an email stating the chocolates were not available which I never got an email about the chocolates. When I asked them what florist they used they told me they couldn't give out that information. So I told them I would just write the review for them then and they said, "Excuse me" and hung up on me. Well I asked my wife who delivered them and she informed me who delivered them, so not sure why they wouldn't tell me. Obviously I can find that out anyway. Never again will I waste my time and money with this company.

This was one of the worst gifting experiences I have ever had. Ordered flowers through FTD.com, and ProFlowers emailed to confirm delivery details for September 10th. Then they never showed up - no attempt, didn't call the recipient, didn't contact me, nothing. Upon complaint to FTD, they assured it would be delivered the next day and offered a partial refund. Again no show, no attempt to contact. The next day FTD said "the delivery truck broke down" and would now be delivered on the 12th. Oh, and here's $10 off a future order! Boy oh boy is that great - you royally screwed up someone's flower deliver for a birthday and think I would ever use this service again. Well the 12th comes and goers without a delivery and no attempt to even contact us. Needless to say I requested a full refund and will never use FTD or ProFlowers again.

This company is a joke. Place order for arrangement delivery and they never contacted me to tell me they could not get a florist to make a simple birthday arrangement. Terrible customer service. Will never use again.

I ordered flowers from ProFlowers on Friday September 6th 2024 to be delivered to my daughter for her birthday on Saturday September 7th. My daughter was home until 6:30pm on the 7th. Proflowers claim to have made 1 attempt to deliver the flowers at 10:55am. Not only was my daughter home, they had her phone number. If they truly attempted to deliver the order and no one answered the door, why didn't they call the phone number provided? I'm inclined to believe they didn't even attempt to deliver the flowers. Abject failure and they screwed up the surprise I had for my daughter. I will never use them again.

Order "Touch by Honey" bouquet for my aunt's birthday. The actual bouquet looked far from expected and not at all like its photo on ProFlowers site. The flowers were wilted, the wrapping plastic was dirty from wilted flowers and leaves.

Do not use ProFlowers. They delivered a product that looked nothing like what I ordered and the card was written by what looked like a 4th grader. Completely embarrassing. Don't trust their product. I complained so they re-delivered and both orders were equally disappointing. You're better off getting flowers elsewhere.

Garbage company. DO NOT ORDER FROM THEM!! THEY DON'T DELIVER YOUR ORDER!!! I placed an order for my daughter, for her birthday and this absolute crap company not only didn't deliver the order but they offered NO good solution. THEY ARE Trash!! And their customer service is based out of India. What a joke!

So I order flowers for my relative's 70th birthday. Confirmation received. "Your flowers will be delivered tomorrow!" (her birthday). No delivery. I call up. "Sorry, we couldn't find a local florist and order can't be delivered." Why did you take the order? Why didn't you let me know? No answer. Terrible company, terrible service. DON'T USE THEM.

Very fast shipping. My friend loved the flowers and balloons! Have been using Proflowers for many years. Flowers are always of excellent quality. The options were excellent and looked like the photos!

Ordered a symphony bouquet for wife’s birthday it showed up on time but the arrangement looked like a child put it together not even a fraction of the flowers shown. Called customer service they sent a replacement today which was a little better so she had to put both together to even get close to what I paid for. This was after customer service rep said they would upgrade the replacement order. I will never order from them again. Do not waste your time or money on this junk. First photo was what I ordered. Second is what they originally sent.

I ordered a funeral arrangement to be sent on the day of the funeral since it was from coworkers and myself to our coworker whose mother passed. We could not attend the funeral. ProFlowers did not fulfill the order instead sent an email stating that on the day of the funeral they couldn't find a florist in the area, and could they send the basket at a later date....What!!! THIS IS A FUNERAL. I called them to get my refund. I will never use ProFlowers again, and will spread the word. The funeral was in a well known city, not a rural community with no florist locally. To say I am disappointed, that is an understatement.

We love ProFlowers and definitely recommend them for any plants, flowers, or gifts! You won't be disappointed. I have order all of the above many times over the past 7/8 years. I found them from family sending a condolence plant and I was so impressed with their packing and shipping I decided to try them out. Like I said, you can't go wrong. I think once something didn't get sent I ordered to send to my mom and they took care of it right away. Great customer service.

The selection of flower bouquets was adequate. The flowers arrived on time, looked very similar to the pictured bouquet, and my wife loved them. They also lasted for about 2 weeks, which was longer than expected, so she got to enjoy them more than usual.