ProFlowers Reviews

I had 2 different deliveries for Mother's Day and both showed up wilted and brown. When I contacted ProFlowers, they only offer a 20 percent refund. In the past, they would offer a replacement but not anymore, according to customer service.

Ordered flowers in advance for mother's day (sunday, 5/10/26) to arrive one-day before so to avoid any delays or florist issues (saturday, 5/9/26).. only to receive an email saying that the ProFlowers cannot delivery until Tuesday - days past mother's day. No reason. No explanation. This is your business - be better. This company is terrible. I was worried about these on-line floral companies... None of them can do the job.

Wildly disappointing. I spent over $400 for Mother’s Day flowers. They didn’t deliver one of my orders and notified me at 4:15 on the day that they were supposed to arrive that they couldn’t fill the order until next week. Another order…pictured below. On the left…does that look like the $75 bouquet that I paid for…pictured on the right? No. Not at all.

Terrible experience! I received flowers and several stems were broken and they weren’t in any water!! They weren’t delivered to my door and sat in the mailroom for over twelve hours! My daughter was supposed to receive a text that said they were delivered! The flowers were wilting and turning brown!

I am writing to express my disappointment and frustration with a recent experience I had with ProFlowers. On May 7, 2026, I placed an order for delivery on May 8, 2026. Prior to placing the order, I informed the company that I needed assurance of timely delivery, and they guaranteed arrival by 3:00 PM. Despite this assurance, the flowers did not arrive until after 5:00 PM, if at all. The recipient stayed until 5:00 PM, but there was no delivery. Subsequently, I received an email from ProFlowers stating that the flowers had been delivered. However, upon contacting the Post Office, I was informed that the flowers were never received. When I contacted ProFlowers to inquire about the status of my order, I was told that the flowers were delivered at 2:30 AM, which is not possible since the business was closed at that time.

This company used a bait and switch to get my money, charged for guaranteed delivery before Mother’s Day then emailed me to let me know they do t have a florist that can do it until after Mother’s Day or I can chose from a different selection but will have to pay again and wait for refund.

Generally, I've had a good experience using ProFlowers in the past. However, I recently ordered 2 flower bouquets for Mother's Day - 1 for my mother; 1 for my stepmother. The website and ordering process were smooth and easy. Delivery was available for the next day which was very convenient. However, the actual flowers that were delivered looked NOTHING like what was on the website. One of bouquets had dead plant leaves in it. Terribly disappointed in the quality from the local florist they contracted. Customer Service was reluctant to give me any concessions, but finally agreed to a 30% refund on one item (a whopping $12) because of the dead leaves. They did offer a re-delivery, but it would have been the same thing from the same flower shop - not what I actually ordered.

I ordered a bouquet for mothers day. The flowers were listed as in stock and same day delivery to the zip code I entered. I had it scheduled for 12:30pm and got a confirmation. At 2:30pm I received a message saying it was out of stock. A little late for that notification. The payment is still pending in my account. Try to chat but no response.

I ordered a beautiful bouquet of flowers to be delivered, and they were delivered on the date promised, but it was not the flowers I was expecting for the picture on their website. It was carnations only, and there should’ve been several roses in the bouquet. I declined a 30% discount and received 100% discount when I insisted I shouldn’t have to pay for what they delivered. Very disappointing, but at least I got a refund. Will not use this company again.

Ordered a bouquet for my aunt in Canada. Checked to make sure they deliver in her area first and they said yes. Picked and started ordering my choice of flowers. Got all the way to the end then it said... "We're sorry. We can't deliver those flowers to that area. Here are some other options that we can deliver." Gave me 6 options. I picked one and finished and paid for order. Email said it would deliver on Friday. At 3:30 Saturday morning a received an email saying, "Sorry. We can't deliver to that address." After it was already supposed to be delivered. They are still giving me the runaround today. No flowers, no refund.... just, "Do you have a different address to deliver to?" Seriously??? DO NOT ORDER FROM THEM!!

I ordered an arrangement for my daughter's anniversary. It arrived on time, but it did not contain the flowers that were listed in the description on the website. The vase it was delivered in did not closely match the special one that was shown on the website. Most disappointingly, the arrangement was carelessly constructed. It was completely lopsided and was honestly an embarrassment. Automated customer service offered a 30% discount from the product price. When I delivered a picture, they issued an additional $11 off. This amount totaled about 25% of the total cost (which total cost included the delivery fee). This remediation was not acceptable.

Paid extra money for same-day delivery. Received a text at 7.40 pm that delivery was made. Recipient never got flowers. Contacted customer service & was told they will contact the florist on next day. Apparently, no notes are made on where & when delivery happened. DO NOT USE THIS FLORIST...unreliable.

Terrible company. I don’t really even know how they are in business. If you want a reliable floral delivery this is not the company for you. They tell me it was delivered but yet the person I sent never received it. Customer service starts off with annoying AI computer system but when you finally get to a real person, it’s not much better. There’s zero help. Do not order from this terrible terrible company.!

I ordered an arrangement for my mom to be delivered on Christmas Eve. It was not delivered until the day after Christmas and it was not in the planter that I chose. The flowers were fresh but I was not happy with the late delivery. They offered me 30% money back so I accepted it. Now I ordered on March 22, 2026 for my mom for Easter. She ended up in the hospital from a fall so after the hospital she went to a rehab for physical therapy and she will be there for a few weeks so I called and asked to change the delivery address from her home to the facility she is in. They assured me it would be changed and delivered on Good Friday.

Flowers for my mom’s birthday arrived one day late (no weather issues) and were dried up and withered. They didn’t even last the 7 days they supposedly warrant to their customers. Will not ever use them again!

If you want your flowers delivered DO NOT USE THIS COMPANY! I ordered flowers to be delivered to a funeral in enough time and I did not get a call until the day AFTER the funeral stating they did not deliver. Heart breaking!

Would give a negative 5 to 10!! Did not receive the arrangement I ordered! Called. Was told they would fix [resend] the correct arrangement. Never happened! Do not use them ... They did send flowers not even close to the size or colors ordered and they were dry.

Placed a order over a week ahead of time, no flowers were delivered. I call when it showed they were delivered and they had them re delivered the next day except they did not show up that day either. Horrible service, don't know what happens they use to be reliable. What a shame.

I would give zero stars if I could. My order said it was delivered. It was a sympathy arrangement (deluxe) and 5 days after when I never heard from the recipient, I inquired only to hear she never received them. I feel like I was scammed. I filled out the request for them to be redelivered, but now the timing is completely off, and this whole thing has become a headache. I feel like I was just scammed, and I will 100 percent never use this company ever again. Call your local florist.

The flowers that were delivered were not what the picture on the website was. I spent over 80 dollars on the flowers and they only refunded me 14.23. I have been going back and forth with their customer service and been given the runaround. They said they would re deliver the flowers on Tuesday. No flowers, called back. Said they would deliver Wednesday. No flowers. Called again. Now they are telling me that the florist says the flowers delivered were the same as the picture and refuse to refund me my money. This is a horrible experience and I out the money I spent. I will never order from ProFlowers again and I have told all my colleagues about this and they have seen what I ordered and what was delivered and they are shocked that the florist thinks it's acceptable. They need to be accountable and should take off their website that they provide customer satisfaction.

Ordered flowers on 2/4, recipient never received though the driver claims it was dropped off. Files a complaint and the company did nothing to investigate. I suppose they were betting on me forgetting. It’s now the 17, I demanded a refund and they claim they’ll refund. Not holding my breath.

My husband ordered a flower for Valentine's Day to be delivered on Saturday the 14th today's Pryor we got a random call from a person saying that they were trying to deliver the flowers on Thursday two days prior. We told them to deliver on the proper day so on Saturday we woke up two flowers at the door with no text or notification that they had been delivered so they were sitting out in the heat. Pretty sure my flowers were just sitting in a box somewhere because when I opened the roses they were wilted burned and looked like they had been barely surviving in a box for two days. This was not the experience we paid for this was not the quality we paid for and even the delivery date was incorrect. We do not recommend this place the quality the service are both lacking. The other flowers we got as well as the roses are all a very poor quality. For context my husband does buy me flowers at least once a week and I can have them last a very long time these were already dead out of the box. Such a waste of money! Photos for proof.

I arranged four days in advance for lilies to arrive the day prior to Valentine's Day. After not arriving at that day or the subsequent day, ProFlowers said it could not cancel my order because the flowers were on their way. They arrived wilted on the 16th. No refund option offered. These weren’t cheap and I’m sure were through third party but their customer service made entirely impossible to solve the obvious problem.

I could have made a better arrangement myself from my local supermarket for $30. Completely disappointed. Description included a succulent which was special. Tiny already dying 3 days in. No succulent. Spent $90. Do not use this company. The first photo is what was ordered. The second is what we received. The nicer one is from my hubby but give you an idea of size.

I never write reviews but this experience is so bad I’m creating an account to write this. I ordered Valentine's flowers 3 weeks in advance and they were not delivered. They are getting delivered two days late on February 16th. These flowers are sitting at a USP and aren’t in water and will arrive not fresh. I’m NEVER using this company again. If you need to send flowers for a special occasion for an important date do NOT trust this company. I had no heads up or warning. HORRIBLE experience.

Ordered flowers and one order arrived looking like it went to war, and the other order was lost! That one was for my Mother's birthday and should have been delivered 3 days ago! I will not purchase from them ever again!

I received floral bouquet in Santa Rosa Beach, Florida. I am not sure where the florist is that put it together… Frescha, did not think you could kill them BUT they were all brown and dead. Roses half alive! My daughter in law who sent them started crying. She ordered the large version this was small at best and dead. Your company offered $10.00. That is unacceptable. You should be ashamed of this service. 2 sticks.

Waited all day on Valentines Day for my wife’s flowers. Status showed as deliverable before 8:00 pm all afternoon. I finally call at 8:45. Find out after sitting on hold forever that the florist canceled the order because they had drivers issues. Their solution was to deliver on the 17th and give me $20 off the cost. I demanded a full refund and did not want the flowers. Two main issues - why didn’t they notify me early that they would not be able to deliver. I also wanted to know who the local florist was that canceled the order. They absolutely refuse to acknowledge either question. They definitely lost a long time customer.

Terrible quality, unbelievable hidden fees and customer service that provides false information. Proflowers ruined Valentines Day. Flowers arrived day before Valentines day with almost $30.00 in delivery fees. One carnation was dead, one Lily stem broken and the buds for the other Lilies were tiny. It looked like someone who didn't know what they were doing threw it together. Called customer service who said 30% discount and new flowers would arrive on Valentine's Day. That did not happen. Ruined our day. Don't use this company, just terrible on the front end and back end.

My mom ordered me flowers for Valentine’s Day on 2/12 before she left town, and unbeknownst to her, my office was closed that Friday 2/13. I have now spoken with THREE “customer service representatives.” Each time they “confirm” the updated address I give them, but it’s apparently never input into the system, I have yet to receive the flowers still. It’s really just very irritating that they acted like they changed but that have not.. I would just spend a couple more dollars for a better service team!

They are terrible. From start to finish. You will not get what you ordered from a visual standpoint and most of the time it doesn’t arrive at all. Please avoid them and spare yourself the grief.

The deliver driver called the recipients Jobs from the street to come get her flowers. Very unprofessional. I requested delivery not pick flowers from the street 🤦🏿‍♂️ The flowers were not delivered on the requested date. The flowers were delivered 2 days later. 🤦🏿‍♂️

Ordered Valentine's day (on a Saturday this year) flowers to be delivered the Friday before. Got a notice at 5:30pm Friday that they couldn't ship the flowers and instead will deliver Monday. I asked them to ship Saturday instead. They refused and insisted on Monday. Wasn't able to cancel the order over phone without being repeatedly put on hold with their out of country call center. Ended up finding a "something wrong with your order link." Instead of canceling they offered a free upgrade and apology note when the flowers delivered on Monday, to which I insisted they cancel the order. Just got confirmation that it is being canceled and refunded. My wife doesn't want an apology and flowers two days late.

Half the flowers were dead after 24 hours. Their customer service was useless... Offered me a 25% credit when their product was terrible. Never again.

Made an order for Valentine's Day for my wife to receive flowers and chocolates and today at 2pm they sent an email saying it would not be delivered until Monday. Problem is my wife doesn't work weekdays, only weekends. In the email it said they would change address if needed. So I replied with home address only to be told by email it was too late to change the address. Called customer support and ask for full refund and to cancel my order. They said because shipping was already confirmed the could not cancel order but they would change address. Offered $ 10 off order was it. I mean I guess I paid $120 for Presidents day flowers for my wife.

The pictures portrayed on their site do not appear to remotely represent what will be sent on your behalf. I find their site to be an egregious misrepresentation of what you're buying. In my particular case, had they properly represented what was actually sent, I would have upgraded and spent more. Do not entrust your delivery to these people.

Every year, my husband has flowers delivered to me for Valentine's Day. We live in a cold climate, for reference, but the last 3 years, my flowers have shown up late and frozen. Because of this, the stems are always wilted. This year, my bouquet was also supposed to have at least 15 sunflowers. We only received 10. Proflowers has given us a full refund each time we have complained, but we still ended up with a horrible bouquet.

I ordered flowers for Valentine's that was received today. Instead of 30 stems got 10 and of course withered. Threw in the garbage for amount of $114. Don’t order from this company. Also the rewards are not redeemable.

I ordered a dozen red roses and a vase for my fiancé for Valentine’s Day. What she received was a box with several broken and bent stems that are sure to die quickly. The roses didn’t even have a scent. I called to complain, but I got some guy from India who couldn't comprehend that I wanted QUALITY roses. I spent 45 minutes on hold and just gave up. I will never use ProFlowers again!

Awful!! Giving a one star rating is being generous. I used them instead of a local florist because of the inclement weather and local businesses shut down. The flowers, which I paid over $100 for, arrived 3 days late, brown and wilted. I had actually contacted them before the delivery hoping to be proactive and was told another arrangement would be shipped. Surprise! No fresh arrangement, no effort to make their product right. I was embarrassed to send someone dear something that looked so bad.