ProFlowers Reviews

I ordered flowers from the office to a co worker. I called and informed them she was leaving at 3:00. Flowers showed up a 4:00 and it wasn’t worth the money we spent. We requested in the clouds bouquet premium price $75.00. And we received a bouquet worth $35.00.

If I could give this business ZERO STARS, I would! Worst business ever! I've used their delivery services in the past so that I could have something delivered to my mother (since we don't live in the same state) and make her feel special. Three times! Let me repeat that--3X I have used this "delivery service" and each time was the same! No delivery... no update on service... no phone call... no form of contact... complete and utter neglect from whoever's in charge of preparing and delivering the flowers... and complete disregard for compassion when speaking with customers and the flowers they've purchased to have delivered for their mothers on a special holiday.

My husband ordered me flowers for Mothers' Day. They arrived late and wilted. The rosebuds never opened up. It took several days to get a response with my complaint,--they stated they didn't know who the flower vendor was-- and they refunded $30 to our credit card. It was too little, too late.

I ordered flowers and chocolates for Mother's Day and paid extra to have them delivered that day. The package never arrived. I was very disappointed. I contacted customer service and got the run around over several days with no update on my order. I requested a full refund and they quickly obliged.

Purchased early for Mother’s Day and paid the extra delivery for Saturday delivery because I know florist in Utah don’t deliver on Sundays. (Even though ProFlowers site listed it as an option). Nothing was delivered, I reached out via email and received 2 responses around the same time. One saying sorry, they will deliver on Monday with a note of apology and a free upgrade and the other generic saying sorry, don’t know what happened. Tuesday comes and still no flowers. Reached out again and received a generic email saying my order was cancelled and refunded. Still no flowers, waste of a company, save the headache and order directly from florists.

As other customers have reported, we experienced same. My boyfriend placed an order for Mother’s Day on Saturday, 5/9 and was charged $89 ($27.98 was for Shipping/Delivery - which they advertised as same day delivery.) He was notified 2 days after Mother’s Day that they were unable to fulfill the order and nothing had been sent, much to our dismay. After contacting Customer Service, they were less than apologetic. They also would NOT waive the $27.98 fee and claimed it was a “service fee” - which I argued my receipt did not indicate. I was transferred 3 times, on the phone for an hour in total, and the end result was that we couldn’t reach a satisfactory resolution.

Very poor delivery. I order flower for my daughter birthday. She never got it. This company is scam. They offered me 30% back but damage is done. My daughter did not get flower. I will never order again and will report better business bureau for their lazy half ass services.

I ordered a $90 bouquet of Tulips as a Mother’s Day gift. It consisted or should have consisted of 30 Tulips. 11 of them were dried up and were never going to open. I was very embarrassed presenting them as stated, a gift. I contacted care customer, sent pictures and then the rep asked for the order number, I said hang on while I get it.. He I think he, hung up. So now I’m boiling contacted them again, now they insult me with a $19 refund. I said I want what I paid for, keep your $19 and send me my $90 bouquet. So they apologize as if it matters, and they give me $12.34 added refund. I reiterate.. keep your refund, give me what I paid for.

I bought my girlfriend a bouquet for Mother’s Day. The total cost was $140. I expected a bouquet worthy of that price tag. Instead, I received something I could’ve picked up at a local drug store or supermarket for a fraction of the cost. I’ve seen $20 bouquets that rivaled what they sent me. They originally told me they would refund $73.26, but then sent an email saying they would only refund $50. They eventually refunded me half, but I still feel cheated. I don’t think what they sent was worth even $70, and my girlfriend’s Mother’s Day present ended up being nowhere near what I wanted it to be.

Worst experience ever. Ordered flowers for Mother’s Day a week in advance. They guaranteed Saturday delivery before Mother’s Day which I paid extra for by the way!!! And then after sending confirmation email that they were shipped I got a call from them saying they were not and they did not have those flowers available any longer from any local flower shops. So…. Why wait till the day they were supposed to be delivered and then call and say something? And the lady on the phone tried to upsell me a different flower arrangement without any type of compensation for their problems. Also said flowers would not be there till three days after Mother’s Day! Will never use them again hidden fees and can’t deliver on time.

I placed an order on 3 May to be delivered on 9 May. The order was not delivered. I called customer service on 9 May, and they said they would deliver the order on 11 May. The order never arrived. I called on the evening of 11 May and they wanted to try again 12 May. I instead asked for a refund. The person I was talking to tried 3 more times to get me to accept a new delivery date. This was supposed to be a Mother's Day gift, and as Mother's Day had passed, the gift was ruined. I again asked for a full refund, and it was granted. This is the second time in less than 3 months that Proflowers has failed to deliver on time. I do not recommend using their services.

I ordered flowers from Proflowers. I have been going back-and-forth with that company! I ordered a bouquet called whispering flowers. I ordered the premium. They look beautiful in the photograph. I wanted it because I thought the vase was a little different than what they usually offer. They were nice. They were full. They had different colors in it. They had a vine in it. I ordered them for my mom a Mother’s Day. When my mother received them, they were nothing like what I ordered. I reached out to the company. They asked me if I wanted them to resend them. I said yes I would like that and they said thank you. This was Saturday, well today is Monday. I called my mom and she said they never resent them.

Worst delivery service I have ever experienced with a flower delivery. They were supposed to be delivered for Mother's day but that didn't happen. When I called, they refunded me less than the 30% that I was promised and then promised they would be delivered the next day first thing in the morning. By 6pm the next day they still had not been delivered and zero updates when I called on when they might be delivered. They get 1 star for refunding the order.

Was sent dead moldy flowers. They promised to resend flowers in a few days, never arrived. When I called them back they claimed I never had a new order placed. They came dry, half brittle, half moldy, no water and guaranteed fresh 7 days. This was same day receipt.

I ordered flowers from ProFlowers for my mother-in-law for Mother’s Day, and unfortunately, the experience was extremely disappointing. The flowers delivered were not what I ordered, and on a day as important as Mother’s Day, that mistake really matters. The arrangement she received looked nothing like what was advertised or what I paid for. For a company that markets itself as reliable for major occasions, failing to deliver the correct product on one of the busiest and most meaningful floral holidays is unacceptable. At the prices ProFlowers charges, accuracy and quality should be a given. They offered me a meek 20% discount when I alerted them to the botched delivery, and when I replied with the attached photo showing the stark comparison between what I ordered and what arrived, they only offered a total of 30% back. Use ProFlowers at your own risk!

Ordered flowers for Mother's Day, they never arrived. They tried to give me a partial refund and have the flowers delivered later, but what's the point? The flowers already missed the actual holiday. Just connect directly with a local florist, no point in placing an order with an unreliable service.

Absolutely horrible. Ordered almost a week in advance for my grandmother's 96th birthday. After 2 days of not showing up and empty promises that they will be there by end of day each day, I finally cancelled. I really hope people read these reviews before ever attempting to order from these clowns. Thanks to them, my grandma will not get her flowers and card from me, which in fact could be her last birthday. Completely disgusted with Proflowers.

Ordered flowers for Mother’s Day last Thursday, still haven’t arrived. No help from customer service. Don’t waste your money.

Last Thursday I ordered mother's day flowers for my mil. Paid exorbitant price. After I submitted the order more fees were added. Anyway flowers were to be delivered to Tea, SD home. At some point ring camera caught delivery person with flowers coming to the door. Then turned around and took flowers back to van and left. Then I got a notification that the flowers had been delivered. Obviously false. So called customer service supervisor who offered to get the flowers delivered today at the latest. No flowers today. So, I will be demanding a full refund. But, I wasted time and money for her not to get her flowers. Do not use this company. (They also go by FTD) They can't deliver flowers, add charges and India based customer service that will lie to you.

Ordered ProFlowers 2 weeks before Mother's day for the Saturday before. They did not arrive and the customer service representative that I finally talked to couldn't seem to understand the order number in standard American English and when he finally understood he offered me a $7.51 refund and delivery on Mother's day. After waiting around at the house on Mother's day all day we called to cancel the order. They wanted to offer me 30% credit and later delivery but I said either they should cancel the charges or I would dispute the payment with my credit card company. This in no way makes up for the inconvenience and embarrassment. I will never use this company again.

Mother's Day Full Nest Bouquet ordered on 5/5, delivered 5/7. Subtotal $76.50. Delivery Fee $24.98. Tax $8.37. Order Total $109.85. Flowers arrived basically dead - petals and leaves falling off, stems mildewy/molding. Found out about it from recipient on 5/10 and called to get a partial refund. They offered 30%, which was better than nothing and I don't want to spend my entire Mother's Day fighting with Proflowers over the phone so I accepted. They sent $21.60. 😑🤦‍♀️ $21.60!!! That's not even 20% of just the item total. I will not use Proflowers again and do not recommend that anyone else use them either.

Horrible. Placed an order for 1 day delivery. Paid extra for 1 day delivery. Found out 2 days later that it was never delivered. Plant was unavailable which is inconvenient on its own but they never contacted me to inform me about the delay. I could have made other arrangements but now the event has ended. I am so disappointed in their service. Next time I will just call a local florist.

Twice flowers have not arrived on time, despite a $26.98 delivery fee. Mother’s Day flowers, ordered a week before Mother’s Day will not arrive until the Thursday following Mother’s Day. No refund offered on delivery fee, nor is cancellation allowed. Will no longer do business with this company. Poor Customer Service, fraudulent advertising.

I placed an order for Mother's Day on 5/6/26 and paid for it to be expedited delivered on 5/10/26. I received a notification that the flowers were delivered to my mother the evening of 5/9/26. Upon following up with my mom the next morning, my mother never received them despite being home all day/evening and had no notifications on her Ring cam to confirm. Called customer service, though apologetic, could not deliver flowers for the day, MOTHER'S DAY and only comped me 20% of the flower purchase (excluding service fee and delivery) so not much at all. They would not tell me the name of the florist who provided service or provide me with any evidence that the flowers had in fact been delivered to the correct address. AVOID this company. You're better off Instacarting flowers from a local supermarket.

I ordered Mother's Day flowers on Friday 5/9. To be delivered on day before Mothers Day. I processed the order and was sent confirmation. I noticed later that evening that system had combined my address and my mother's city and zip on the delivery. I'm in New York and my mother is in Calfifornia. I contacted customer service and changed address. The next day I get a text from delivery driver that wrong address is still on flowers. I give him right address and he then tells me that it is 3 miles away from where he is.

I had 2 different deliveries for Mother's Day and both showed up wilted and brown. When I contacted ProFlowers, they only offer a 20 percent refund. In the past, they would offer a replacement but not anymore, according to customer service.

Ordered flowers in advance for mother's day (sunday, 5/10/26) to arrive one-day before so to avoid any delays or florist issues (saturday, 5/9/26).. only to receive an email saying that the ProFlowers cannot delivery until Tuesday - days past mother's day. No reason. No explanation. This is your business - be better. This company is terrible. I was worried about these on-line floral companies... None of them can do the job.

Wildly disappointing. I spent over $400 for Mother’s Day flowers. They didn’t deliver one of my orders and notified me at 4:15 on the day that they were supposed to arrive that they couldn’t fill the order until next week. Another order…pictured below. On the left…does that look like the $75 bouquet that I paid for…pictured on the right? No. Not at all.

Terrible experience! I received flowers and several stems were broken and they weren’t in any water!! They weren’t delivered to my door and sat in the mailroom for over twelve hours! My daughter was supposed to receive a text that said they were delivered! The flowers were wilting and turning brown!

I am writing to express my disappointment and frustration with a recent experience I had with ProFlowers. On May 7, 2026, I placed an order for delivery on May 8, 2026. Prior to placing the order, I informed the company that I needed assurance of timely delivery, and they guaranteed arrival by 3:00 PM. Despite this assurance, the flowers did not arrive until after 5:00 PM, if at all. The recipient stayed until 5:00 PM, but there was no delivery. Subsequently, I received an email from ProFlowers stating that the flowers had been delivered. However, upon contacting the Post Office, I was informed that the flowers were never received. When I contacted ProFlowers to inquire about the status of my order, I was told that the flowers were delivered at 2:30 AM, which is not possible since the business was closed at that time.