ProFlowers Reviews

Received an email today offering "Free" standard delivery for Valentine's flowers with order of $29.00 or more. I made a 39.00 order and when I confirmed I was charged $25 for shipping. I immediately called the "help" number and was told the order had already been processed and to call back after I received the flowers. I told them I wanted to cancel the complete order then. The person spent 20 minutes trying to find my order after I gave them the order #. I asked to speak to someone with ProFlowers and he said he couldn't. Stay away from ProFlowers.

While on business travels I ordered a Valentine's Day arrangement, not a special on ad, but nicer flowers that would hopefully last a long time. My wife called in tears and sent a picture of freezer burnt, wilted, colorless weeds in a pot. I was on hold for 14 minutes when I first called ProFlowers about the situation. I told "Jasmine" about the issue and she said she could "authorize" a replacement arrangement to be shipped in 3 days. I told her I wanted my money back. I was placed in hold again. After 20 minutes I hung up and called back. The person that answered eventually got me to a "manager" who finally agreed to give me my money back. The words "sorry" or "apologize" never came from any of the poor service representatives I spoke to...the worst experience ever with an online service!!

I ordered flowers for my girlfriend, and during the process I realized that the discounts and specials that ProFlowers advertised in my email and on their website, are offset by ridiculously exorbitant charges for shipping, handling, and a host of other nickel-and-dime charges that took my $39.99 purchase (which was supposed to have an additional $15 discount) up to a total charge of $54. In other words, the deal was advertised as $24 but the final price actually doubled that.

An advertised $23 roses arrangement became over $60 at checkout, $23 for a Monday delivery (3 days later) RIPOFF. Used them previously, and charges worse than ever. Ordered from local florist, and got such compliments on arrangement.

I was almost scammed by ProFlowers on February 8, 2016. I purchased flowers to be delivered to my wife for Valentines Day after hearing their advertisement on the radio. "Put in promotion code 4545 and get flowers on Valentines day for $19.99" is what I heard from the DJ. After going to the website and finalizing my purchase there was an additional delivery fee and some taxes, nothing out of the ordinary, my $19.99 flowers became $38.00 flowers, and I was ok with that. Then I look at my credit card statement and it states that I owe ProFlowers $52.99.

I order a package deal of flowers and berries that they advised for one price then they try to charge me for shipping twice. I called them to correct the problem. They said they would before they would process the order and payment. Well, they didn't. I called the next day. They said that because it was two items that's why there is two shipping charges. They are making money of the shipping cost. I've ordered things before that had multiple pieces and only one shipping charge. They are rip offs scam artists. Hell, my order hasn't even been shipped yet they tell you that it will be 5-7 business days to get your money back. 100% guarantee my ass.

This company is a scam. They lure you in with a "deal"...and then they sucker you with outrageous delivery and handling charges! Bad business. $29 order costs $50.00.

I ordered an arrangement for my best friends' husbands funeral and I even paid the extra $25.00 to make the arrangement "extravagant" according to their description and it was absolutely an embarrassment!!! Can you only imagine walking in after spending $115.26 for an arrangement and having it look like you spent less than $20.00. I'm only hoping that my credit card company will do something for me. It came from Wesley Berry Florist of whom I would NEVER recommend to anyone!!!

Last May I received flowers after surgery. The flowers were dead! I called ProFlowers and was told they were giving me a credit of $70 and sent me an email that I would receive a credit, NO AMOUNT was given on the paper nor did it state I had to buy flowers only. I have a CF number which does NOT register with the Company also on the paper. A fake, farce, debacle and cheat outfit who do not deserve the consumers they get!!! Today I tried to order a canvas art under Personal Gifts in your ProFlowers site. I was told I can only buy flowers. Why was that not on the note I got previously? They are part of your company as they are listed with your flowers. Just another way to lie, cheat and steal. I want some answers as to where my certificate is? How much and why I cannot purchase from others listed on your site.

For my wife's birthday I order flowers to be arrange and hand delivered. I specifically tell the person please I do not want it in a box And I pay the extra for the arrangement In the box I believe was 34 99 and arrange was $62. It was 24 dozen roses. Despite what I requested and what I paid for they sent it in a box. To make matters worse My wife is having a bad day. She try putting them together. She cut the flowers stems Not realizing some were shorter than others. When she told me that came in a box I called them up. They gladly Gave me my money back as if it was normal for them ruin a perfectly good moment. When I ask to speak to a supervisor They left me on hold for 17 minutes. All I got was an apology And no recompense. Not that I would do business with them again. Please beware. Don't let them ruin your special occasion.

I ordered the Deeply devoted arrangement for my husband. It was a single rose in a red vase with a little bit of greenery. The price for this single rose arrangement was $29.99. Because it was decent I went ahead and placed the order. The total came out to around $57 after taxes, delivery fees, same day delivery fee (extra), etc. When he sent me a picture of what he received, I was appalled! The vase was a total piece of crap, the rose was crooked and there was so much greenery (ferns and baby's breath). I understand that there is a substitution clause, but I could of gotten the same crappy arrangement at a liquor store or while at a red light at a freeway off-ramp. I called Pro-Flowers and was given. I finally spoke with a manager (with a major attitude issue) and she proceeding to tell me that all I would receive back is a percentage of the $29.99, which came to about $12. I will NEVER, EVER order from this place again!!!

I had received an offer, after placing an order through Shutterfly, saying I could choose 20% off ProFlowers with no minimum purchase. The first time I noticed I wasn't able to do it and then saw that it said it required a minimum purchase of $34. At this time I wasn't sure if I remembered correctly that it did actually say no minimum purchase required, until I ordered something else from Shutterfly, and it gave me the same option. I clicked on it and went to check out ProFlowers website, but again... it wouldn't give me the discount on anything less than $34.

Do not order flowers from here. I ordered flowers on 1/25/16 to be delivered the next day on 1/26/16 for a birthday. Guess what? Flowers were NOT delivered. I was very upset at that point. I was then told that they would refund the shipping charges and deliver it the next day on 1/27/16. Well birthday date was gone. I told them I wanted a refund of my whole amount. I should have read the reviews before I ordered the flowers through them. When I tracked the shipment it showed it was coming from Canada and that it landed in Houston on the morning @ 10:53 am on 1/26/16. In spite of it landing so early they were still not able to deliver the flowers that day. Very disappointed.

Don't bother ordering your flowers from Proflowers. Looks absolutely nothing like the photo especially for the money that was paid. Purchased an arrangement for a funeral and the flowers I expected to come was totally opposite of the photo. The 20 dollar flowers I bought at the grocery store for the family looked 1000 percent better than the arrangement Proflowers sent. Then when you call the 800 number they can't be bothered or care. The florist had the nerve to tell me he upgraded it.

I ordered flowers for my sister's birthday. They arrived frozen. She is disabled and was very upset. My niece called to complain and they said they would send out another order. They came the same way. Did not even get an apology. I will not use them again.

I ordered flowers to be delivered and paid the "Same Day Delivery" fee. The website provided the options and the requirements that I followed. The main requirement was that the order was in before 2:00 pm on a weekday. My order was placed at 12:25 pm. When I called to get a status at 3:00 PM I was told that the local flower shop would not complete the order and that they would deliver the flowers tomorrow.

I bought some flowers and when they sent the email receipt, the total increase 50% more. Please do not buy here. I talked next day and they did not want to cancel the order!

My aunt ordered flowers for me to arrive on the day of my big birthday. They not only did not arrive that day, but they arrived a day late - dead and COMPLETELY FROZEN. I was given the choice to give her a refund or I could get another of the same bouquet (nothing added for the late arrival, OR the inconvenience). My aunt got her money back, without an apology or call, and the woman I spoke to didn't even really apologize to me for the loss of a gift. Even as I took the photo for proof (frost on the leaves is hard to capture), the flowers continued to keel over and die in front of the camera.

I tried to order online with voucher code that was sent to me from their corporate offices. Code wouldn't work. Had to call in my order and have discount manually input. I ordered same day with up-charge at 10:50a. Same day delivery is guaranteed if ordered by 2pm (according to their website). I indicated to the phone representative that my last order was delivered one day late, and this order was for a birthday today. They reassured me that the order would be delivered same-day.

This company is worthless. I ordered flowers for an important birthday on 1/5/16 to be delivered next day, flowers were not delivered. They say "please accept our sincere apologies", sadly that does not solve the problem. Birthday date is gone. Thanks ProFlowers! Funny that their email address is: wecare@customercare.proflowers.com

Absolute WORST customer service I have ever experienced in my life. I ordered flowers for my mother's birthday on December 31 with same day delivery. Here it is January 5th and still no delivery. I call every day and every day they tell me today is the day they will deliver. 5 DAYS! NO Delivery! Customer service can't get or give a straight answer as to what is going on. I recommend calling your local florist directly so you don't have to deal this poorly run company!

I ordered flowers Dec. 21st to be delivered Dec. 23rd, and I received a follow up email saying they would email me when the flowers were delivered. Dec. 23rd goes by, no email. After three phone calls and two emails later, I finally get a hold of a service rep saying that they canceled my order because no local florist could deliver the style I chose. Wouldn't it have made sense to call me to tell me that so I could change my order? I did receive two emails saying they left me a voicemail, but I had not received either a phone call or voicemail from them.

I ordered an arrangement for my friend whose mother had passed away. The arrangement never got delivered even though I got a confirmation email saying it did. After calling customer service several times and dealing with foreign people who dont speak good English, they put me on hold and said they would try to contact the local florist. They came back on the line saying the florist didnt answer the phone. All the customer service people do is read from a script and dont really address the problem.

I ordered flowers to be sent to a friend at a hospital. Was kind of worried when they hadn't arrived by noon, so checked with recipient. After 6pm, received an email from ProFlowers that the flowers were "hand delivered." Checked with recipient who had not received them. Called ProFlowers and customer service rep couldn't find order number but located order with other information. Customer service rep tried to call local florist but florist either didn't answer or was gone for the day. By 8pm, nothing delivered. Do not trust their emailed confirmations - follow up on them. I have requested a full refund. Will post follow up.

I am tired of dealing with people from outside the USA who may be hired for a lot less money that do not understand what you are asking. I wanted 4 dozen roses offered at $29.99 for 2 dozen... so the math was 2x that for $59.98. They could not handle that nor could a foreign supervisor who told me it would be $208 after 2 disconnects and 40 minutes. Do not buy from people who do not try to understand you or disconnect if you ask them for help!!!

Rec'd email for free shipping from ProFlowers. After I placed order I received confirmation bill with shipping charges. Called customer service 2x. First said it was because I ordered online – thru the email that said free shipping. Second said it was because it expired even though it was same day as email and said it was good until midnight and it was 3pm. Neither person could speak English and no supervisor available in either case. Cancelled and will never order again.

I decided to send my mother a bouquet of flowers on her birthday Dec 12th. Never came. I called them, asked what the hell happened, "the florist did not have it..." bla bla bla... "why you never contacted me???" "uh..." Silence. Then I asked if they could send it on Monday Dec 14th. They actually called me this time. Said it won't be there today. ARE YOU ** KIDDING ME?! The worst customer service ever. The lady who called me was super annoying too. Was talking about some side issues never related to the problem. I just wanted my money back. People, IT'S NOT WORTH YOUR MONEY AND TIME. I was also afraid that the flowers would look like they were taken out of monkey's ass. Not dealing with it anymore. Done. Don't order from there. When I am going to visit my mother again, I'll just go to the nearby florist and pick a nice bouquet of FRESH flowers.

Today I noticed a $116 charge to ProFlowers.com on my credit card and called them to see what it was. The customer service agent said they have very strict rules about giving out information and she couldn't help me if I couldn't tell her who the recipient was. THERE WAS NO RECIPIENT BECAUSE THERE WAS NO ORDER! I asked to speak with her supervisor and she said her supervisor was busy. I asked if she was physically located in the U.S. and she replied that she was not. I asked her to transfer me to someone who was and she said she couldn't do that. Now I will charge back through my credit card company but in the meantime, they have my money. I would never do business with a company like this.

First of all my flowers were delivered late. Not the date I requested. Then flowers were less then what I ordered. Rip off. One dozen instead of 2 dozen.

They don't follow through with the orders, but they will take your money. Don't use them! They botched three orders I placed with them!

I ordered a succulent wreath at a discounted price. Not only did they not give me the discount but they charged me for two wreaths at the full price. I called up to complain and they did not even offer to take off the price of the second wreath they charged me for and they did not offer me the discount that was offered in the first place. I almost died when I got my statement stating they charged me over $200. I will never order from this company again. And they did not even apologize. I am very disappointed as this was going to be a Christmas present and now it is ruined.

I received the flowers for my birthday today. They are nothing like the picture. They are wilted and cheap looking. The card read "To: mom/Grandma. From us to you." I called to see who had sent it since I have more than one child and grandchildren. They would not tell me who sent it or even what state the sender was from. They said it was privacy issues. I wanted to call and thank the sender and I didn't know who to call. I did not want to call one child and ask if they sent it and if not make them feel bad because they did not send flowers. I have 4 children and 14 grandchildren. They offered to send replacement flowers -- but it should have been done right the first time. They know it is nothing like what the website shows.

ProFlowers has let me down too many times. I will never use them again. On one prior occasion I ordered flowers for Mother's Day a few days in advance so that my mother-in-law would have them on time. Instead they got delivery two days later. Now on this occasion, it's my mother-in-law's birthday. Again I ordered the flowers a couple days in advance to ensure she would receive them on her birthday. Proflowers cancels on the day of delivery which is her birthday!!! They say they cancelled because the particular flowers I choose we not available. I told them they should have just called me and I would have ordered a different bouquet. Her receiving the flowers is important issue.

I ordered same day delivery flowers for my mom's birthday, even paid extra for it. The flowers were not delivered, so I called ProFlowes customer service to see where the flowers were going to be delivered today. I was told that they have a message from the florist that they will deliver the flowers tomorrow, after the fact, and that the florist went home so nothing they can do. Great, no gift for my Mom on her birthday. Awesome job ProFlowers for failing yet again.

I ordered sympathy flowers for a friend by selecting an arrangement listed as available for same day delivery and paid the additional fee to ensure that they would be received that day. ProFlowers not only did not send the delivery that day, they were still not delivered 5 days later when I finally received a response to my email inquiry (sent the day after placing the order) regarding the delivery status. Although my credit card was charged, if I had not inquired I do not believe that my flowers would have ever been delivered. I will not be using ProFlowers again. This is the second time a same day delivery was not completed but that one at least arrived the following day.

I ordered and paid for a Birthday floral arrangement for my Mother and they were never delivered. They never called or emailed me that there was a problem with my order even though they had all the information at their finger tips. Unprofessional to say the least. I did get a refund, but that doesn't fix that my Mother did not get the flowers for her Birthday. I will never use ProFlowers again.

The pictures tell it all... What I ordered and what was delivered!!! Not to mention, they were delivered 2 and 3 days late. Pathetic and embarrassing!!!

My initial transaction they charged me twice which was in October. I check my account to December 1st, there's another charge which I didn't place an order. The customer service reps were no help and couldn't answer questions because they said they didn't see the current charge. So I emailed them an e-bank statement.

I recently purchased the 100 lilies for my wife as a "just because" gift. Since I am currently out of country I cannot go grab them myself which led me to ProFlowers. They arrived on time and the vase was the correct one but the flowers were very wilted and very pathetic looking. I know I will not use them in the future if this is the product they deliver.

Sent two dozen roses to a friends funeral. They were wilted when they got there, very embarrassing for me. They reimbursed the cost of the flowers and shipping but I had to pay for everything else. I will never use them again, you shouldn't either. Don't make the same mistake I did.

Could not deliver my order yet charged me!!!

I order One Dozen Long Stemmed Rainbow Roses. I ordered them on Nov 6, 2015. The flowers were never sent to the person that I wanted to be sent to. So when I call and let them know that their flowers never made it they tell me that the account is under review. It would have been nice to know that my account was under review. The person I was sending the flowers to was waiting for them. This is the second time that I have used ProFlowers and they have messed up. I will not be using them ever again. Yes, I will be telling all of my friends never to use them either.

I ordered flowers from ProFlowers on 11/10 (approx. 830am-900am), for same day delivery. I waited all day for my mother to let me know she had received the flowers. After about 6pm, I begin to worry... I had not received confirmation of delivery. I called ProFlowers about 845am on 11/11, spoke w/ a rep, that said the local florist did not have the flowers I ordered. My question was at what point were you all going to contact me to let me know that 1) the flowers were not going to be delivered 2) that there was an issue w/ the flowers I chose 3) and a solution.

I ordered a funeral arrangement for a close friend of mine that passed away. I went on to FTD where I generally order flowers from, and they were not able to get the flowers there by the delivery date. So I searched the web and came across ProFlowers. I ordered the arrangement that I liked, and I also paid for guarantee expedited delivery. I ordered the flowers, got my confirmation # and everything. 2 hrs after I ordered the flowers a customer service rep calls to tell me that they would not be able to guarantee my delivery for my flowers because they would not make the 12:00 funeral time. I asked the lady where did she get that from and she then said that she apologized, and I told her as long as they were there before Monday @ 12:30 I did not care.

Ordered a sympathy basket for my daughter's fiance and family. We are in Maryland, they are in California. My daughter happened to be on facetime with him when the basket arrived. If I hadn't seen the picture I wouldn't have believed it. I was actually embarrassed that my name was on the card! I understand substitutions, but the basket I ordered was described as "dish garden is comprised of an array of stunning, lush plants and white Peruvian lilies in a sweet woodchip basket, adorned with a white ribbon." It was NONE of that. No array of plants, no lilies or any flower whatsoever, not even a stinking bow! Pathetic!!I

I specifically sought out a company online that could assure me same-day delivery of flowers for my mother's birthday. ProFlowers' name came up and I placed an order at 9:00 AM for same-day delivery (I had up until 2 PM to place my order for same-day). When I didn't receive a confirmation of arrival by 6:00 PM, I called customer service. They informed me the flowers were "unfortunately" not delivered as promised; no reason given as to why. The customer service rep was clearly reading off a prompter and had no actual empathy for my situation. At one point, he said something like "Thank you for understanding my understanding" ~ huh??

A 19.99 bouquet ended up costing over $42. How they can charge 12.99 for delivery plus 4.99 for next day delivery is beyond me not to mention the tax. I didn't even get a total until after the purchase was already made with my credit card. By that time I was stuck. Not a good way to do business ProFlowers. I would never purchase from them again.

I sent flowers that were delivered droopy and in poor condition. According to the UPS tracking info the flowers were picked up for delivery at 7:14 am and rode around in the UPS truck all day. They were finally delivered at 5:55 pm. REALLY! No wonder the flowers were terrible. Ultimately it is Proflowers' reputation on the line to ensure the product gets delivered properly.

I ordered flowers for my mother's 70th birthday since we could not be with her. I ordered the Purple Pop Bouquet with a purple vase. When my mother called to thank me for the flowers I asked her to send me a picture. They sent a clear vase and the look of the bouquet was not even close. I am extremely disappointed.

On Feb. 10, 2015 I ordered a dozen roses for a lady that is 93 years old. It was a cold winter day and I wanted to send her some roses to brighten her day. They were on sale for $19.95 for a dozen of rainbow colored roses, the shipping was $2.95 since they were to be delivered before Valentine's Day. The flowers were delivered on Feb. 12, 2015. The delivery person did not ring the doorbell and left the roses at the front door on an open porch in frigid temperatures in a snow storm. When the flowers were found they were covered in snow and chilled, therefore they were ruined.

I ordered flowers on Mother's Day and they were never delivered. The company offered me a 50% off coupon for my next order. I tried to use the coupon online and it would not accept it. I called ProFlowers to place my order over the phone. They charged me full price and put in a second order for the 50% off price. These flowers were never delivered for my mother's birthday. I called them 3 times this day and they told me they couldn't get in due to security. I gave them the extension to call to get let in and they told me it's too late today.

I have been away from my wife for several weeks and decided to send her flowers. I chose a nice autumn rose arrangement with chocolate dipped strawberries. I placed my order mid-afternoon Midwest time to be delivered in Anchorage which is three hours earlier. When I was completing the order the added fees more than doubled what I expected to pay. And now the service sucks. It is after 6:00 pm the next day in the Midwest and 3:00 pm in Anchorage and the flowers have not yet left the florist. My wife may be gone by the time they deliver if they even deliver today. I will never use or recommend profiteers. Wish I had read some reviews before placing my order.

I ordered an arrangement of one dozen colored roses in a lovely fall vase for a boss’s day gift. The flowers ended up costing me 50.00 and arrived with almost all the leaves falling off of the roses and the roses were half dead! Not to mention, shortly after ordering from their site I received about 800.00 in fraudulent charges on the credit card I used to secure this order (and I rarely use that card). It makes me wonder if the site you order on is even secure. NOT HAPPY!!!!

HUGS & KISSES was Tugs and Misses, as the delivery fees tugged 50% more at my wallet and the flower arrangement was a huge miss. The $16 delivery fee ended up being $24; care & handling and Monday delivery fees. I could have put two handfuls of tulips and irises in a glass vase and sold it for half the price. Beware the actual bouquet looks nothing like the website picture, with the flowers mixed at different heights. Big Miss here!!!

The company, ProFlowers, gave me the option of new bouquet or a store coupon. I accepted the coupon. They were very courteous.

I placed an order for flowers for my sister's 40th birthday for $39.99 for next day delivery. Pro flowers charged me an additional 14.99 for delivery. They sent the order to a local florist for 29.99 for flowers and $10.00 delivery fee. The flowers that arrived were nothing like what I ordered and the local florist acknowledged he tried but most were out of season. When I explained what Proflowers charged me, he faced me what PF sent him. I could have called the local florist directly and got $60 worth of seasonal flowers for what PF charged me. Plus, I paid PF a delivery charge to email an order to someone else. When I called PF to complain and ask for a refund, they said to issue a refund would require, they also would have to pick up the flowers and not pay the local florist. They screw up and the local florist and the recipient pay for it. I got my refund and paid the local florist directly and had him send new flowers.

Order flowers for my granddaughters. Put their address in and they guaranteed delivery the following day. 4:30 the next day still no flowers. I called and they said "out of our delivery" area. No email, phone called and I had to request my credit back on my card. Did send me an email AFTER I called them. NEVER, NEVER AGAIN. -5 stars from me.

I was very disappointed with the flowers. First off I did not get 100 lilies even. It had maybe around 20. Also it comes all in buds with nothing bloomed. I ordered my wife flowers for her birthday and I always use a florist but decided to give ProFlowers a try. I've never been disappointed before with any of the florists' floral arrangements. But with ProFlowers my wife had to take the flowers and vase and unpack them and unwrap everything out of a box then we had to cut the stems, add water and plant food, and then arrange the flowers ourselves.

The flowers I ordered made it to the right location but the person had already been released from the hospital. ProFlowers worked with me to get them delivered to their home. I really appreciated the time and effort that they took to help me out with this unexpected situation.

WARNING!!! Do NOT order from ProFlowers!! The arrangement you receive looks NOTHING like the pictures they post. Also, we upgraded our vase but received the cheesy mason jar "vase". Many people never see the bouquet they send, but we did, and we were highly disappointed. To top it off, when we complained, customer service said they would refund us $7.99 for the upgraded vase we paid $9.99 for!! They are doing NOTHING to compensate us for the inferior flower bouquet they sent. Unless you want to be embarrassed by the flowers you send to someone special in your life, I'd suggest you find a different florist. And... don't be lured in by the LivingSocial deal... it's not worth it!!!

My boyfriend had flowers sent to me yesterday - paying extra for an AM delivery. $130.00 Really? SO not worth it. One photo is what they were supposed to look like according to their website, the other is what was sent. Very sad that these poor things were treated like this. It's 107 degrees outside! They should never be left on a hot truck for any amount of time. Epic fail. :(

I recently ordered flowers to be delivered to my grandma for her 92nd birthday. I paid extra to have them delivered on Saturday. The flowers were never delivered and the company never bothered to let me know. When I called they offered to refund me the extra delivery fee and deliver the flowers on Tuesday. Seems pretty ridiculous.

I ordered some flowers for my mother on Sunday night to be delivered the following day (Monday) before noon. I paid an extra fee for the flowers to be received by noon and they were not. I called the customer service line to see when the flowers were going to get there; on the other line I got a rude woman stating she did not know and that I was sent an email regarding the flowers. Checked my email (even spam folder) and NOTHING. No flowers, no email. I wish I would have read the terrible reviews before deciding to order from this terrible website. DO NOT MAKE ANY PURCHASES FROM PRO FLOWERS!!! I only hear and read negative things about this shameful company. I will make sure myself and everyone I know never gets scammed from ProFlowers again. Disappointing when you are only trying to do something good for someone else.

Ordered flowers and chocolates for my grandma's 94th birthday. They arrived via UPS, chocolates were melted and flowers horrible! This business should not be in business. Never order from them again!

A received a rose bouquet yesterday. The delivery box was in fine condition. However on the inside several roses were completely smashed. Three roses were broken and couldn't be used. Upon opening many of the roses were blooming already. This should not happen for 3 or 4 days after delivery. Today 12 hours later they are wilted and pitiful looking. My admirer who sent me the bouquet said he paid extra to have them delivered on Wednesday 9/9. I received them after 3 pm on Thursday 9/10. Although this is not the first time I received broken flowers from ProFlowers, this is without a doubt the worst bouquet I have ever gotten. Judge for yourself images attached.

I ordered flowers for a friend in the hospital having surgery through the website. Ordered before 2 pm so it would be guaranteed delivered "same day". Paid the extra fee. Received an email that my flowers were being prepared by a local business and would be delivered before the end of business today. Next day called and asked her about her flowers. She hadn't gotten any. Called number on the email. They casually stated they couldn't find anyone to make that arrangement, but they would refund my same day fee and make sure they found someone to deliver them to the hospital today.

I ordered from ProFlowers online and I thought I was getting a great deal on 2 dozen roses... 29.99 plus they offered $40 off - yet with handling fees, shipping, tax my order came out to be $85!!! I happened to see a review of ProFlowers that was horrible relating to the condition the flowers were when received. They were half dead!! For $88 the flowers should be beautiful etc.

I order flowers for a friend of mine's mother because she just buried her brother the day before her birthday. So I wanted to send her a birthday bunch to surprise and cheer her up. I ordered 24 hrs before day and they still didn't arrive until the day after her bday. I paid $110.18 for the Ultimate version and by my surprise when he sent me a pic I was shocked!!! The arrangement that was sent I could've did myself for less money like $30.00. Nowhere near the pic and nowhere near the flowers. And even paid extra money for extra flowers.

I ordered 18 multicolored roses to be delivered to my daughter at college for her 18th birthday. There was a special offer for a free vase. When I ordered online the price changed from with the FREE vase to CHARGING me for the vase. Plus the multiple add on fees are ridiculous. 18 Rainbow Roses: $22.98, Glass Ginger Vase: $6.99, Standard Delivery $12.99, Care & Handling $2.99, Tax: $3.45, TOTAL: $49.40. But I submitted the order b/c I needed to get them delivered on her birthday. When they were delivered I asked my daughter what they looked like and she reluctantly told me they were dying. The petals were falling off as she took them out of the box. Will never order from ProFlowers again.

I ordered a yellow Florist designed bouquet. There were $16 of additional charges on a $29. bouquet. They were not delivered on time, so were left in a hallway outside a locked office, and discovered the next morning. The bouquet consisted of 5 yellow gerbera daisies. It looked pathetic. I could get the same thing at the grocery store floral department for $5. Then to make matters worse, 2 days after the flowers were delivered, they died. So the arrangement did not last even 2 days. No response from 3 inquiries to customer service. I will not EVER use Proflowers again. Definite bait and switch on this arrangement.

ProFlowers did call me immediately after I sent them a note. They did help me get a credit back. I didn't comment on the flowers and I will say they were fine and I have no issue there.

I placed an order to be delivered on Saturday, September 5th, paid the extra delivery costs and also upgraded the product to a deluxe package. I called early the morning of the delivery date and was assured that that flowers were out for delivery. I followed up 3 more times during the day and was assured the flowers were going to be delivered. They were never delivered. To give you a bit of perspective on myself - I generally send flowers to friends and family at least every other month. My average purchase is $100.00.

Over 10 days ago I ordered a plant for my aunt's 93rd birthday. This afternoon they sent me an e-mail saying that it would be 2 days late. Not enough time to order something else. They say on their e-mail that they treat their customers like family. They must not like their family!

I don't even have to explain. You can see for yourself. My 10 yr. old niece who was at children's hospital for 3 days. They knew the was being sent to a child, a patient at the hospital. And she gets a swap meet bouquet. If I never received a picture I would've gone on believing she received what I ordered for her. Now get this... I called and complained and they are gonna have the same florist retrieve it and make a new one. Really???

In trying to order funeral flowers three times, and after inputting all of the delivery information and the payment information including credit information the final order showed that the item was the first time, from 31.98 to 37.59 more than it had said on the page that gave the items price with the FREE vase to CHARGING me for the vase. The second time I went through it all. It charged me 39.98 for a 31.98 item. And the third time it charge me 49.99 for a 39.99 item. I think they are counting on people giving up and being frustrated and just needing for the order to be done. I have had it with companies and stores overcharging me and pretending that we won't notice. Starting now I am reporting every one of them. Sick of it.

Twice now, once for Mothers Day and now for my birthday I received irises and tulips from family. Both times flowers opened and immediately died. Both times the flowers opened and then immediately died. Flowers very hot on delivery. Rip off.

I wish I had read the reviews before I ordered flowers from ProFlowers. I ordered flower to be expedited, sent out same day - and two layers, they are still not delivered. I am unable to track them, and when I write the company, I get a canned response stating that the flowers are in transit. Additionally, there was a saving of $40 on my order, however, so many additional costs were added, that the $40 saved became $3 saved. I am very, very unhappy with this service. I am wondering if these flowers will ever be delivered.

I purchased same day delivery of flowers on Proflowers.com at 2 am local time. They accepted my order and said they would be delivered. I received an email at 4 pm local time saying they would not be delivered for 2 more days. These flowers were for a funeral (although I did not specify that in the order except for the personalized card) and now the service has already ended. Be wary of same day delivery from proflowers.com and it sounds like from the person I talked to on the phone if I had said it was for a funeral they would have tried harder.

On July 28 about 9 am, I ordered a same-day floral arrangement. It was never delivered and later, I received an email saying I needed a second choice. They had my phone number and a quick text could have avoided this problem. Still no personal correspondence.

Ordered Proflowers 24 hrs in advance and had some shipping issues with their Fedex delivery. First customer service lady didn't resolve issues but second person did. Flowers were delivered on time. They were absolutely beautiful. My girlfriend was so happy. Well done proflowers.

You get a "great" price but they hide the real "checkout amount" by placing it at the very bottom of the page (that's what they said when confronted) is and it's only revealed once you review your bank or credit card statement.

Add insinuates one price and at checkout the price is much higher. Supposed to get 20% off and free delivery and free vase but in the end you can only pick one and the price is twice as high. They refer you to fine print that can only be read with a magnifying glass. I used to use these people all the time but they have changed and I'll never order from them or recommend them again.

Flowers delivered to Anita ** on Friday July 10th were reported by the receiver as having dry greens, roses. O.K. other flowers not fresh. A charge for morning delivery was not mentioned until the billing statement printed. I have used ProFlowers before and have been satisfied but am disappointed this time.

I sent flowers to my girlfriend's work as a surprise. She switch her shift so I tried to switch the date they would arrive. Proflowers told me it was too late to change that date because they already shipped out. The problem comes when I looked at my account and saw the price was twice as much and then saw I had another email saying a second order was placed. I called them telling them that I did not authorized a second shipment. They told me it was too late to do anything about it and would not refund my money. I have sent multiple emails and have not had a response. So now my girlfriend had two deliveries in 2 days which led her to be embarrassed.

I ordered the flowers extra early so they would be delivered on time. They delivered them to someone else!! They never figured out to where! They were a day late to my newly widowed mom!! Also, they had all kinds of hidden costs that jacked the price almost $16 more than expected! This made the delivery/shipping fees almost more than the cost of the bouquet!

Very very bad!! The photo will say everything!!

I ordered the Secret Garden Basket for a co-worker as a sympathy basket. What she received is the attached picture of flowers, which is nothing similar to what I ordered! I do not feel the money spent (69.95 less 20% discount but still $81.56 was spent with taxes and shipping) justifies what was received. We wanted something that would last. If I wanted to send her flowers, I would have ordered flower, not a planter! I expressed my dis-satisfaction and was emailed back by a CSR (**) that she was sorry for my incorrect order and I would be receiving a 40% off coupon via e-mail. 2 weeks later and still nothing. I even completed a satisfaction survey about well my dis-satisfaction and nothing, not even a peep! I will never order again from them or recommend them!

I specifically ordered a bouquet for a birthday on Saturday, the day after I placed an order. They had the phone numbers to call in case of a problem. No flowers, no notice. When I went to your site I checked into customer complaints. Devastating. How many loving intentions were not delivered and not given to the recipient for intended pleasure? How many healing intentions not received?

I ordered a plant as a sympathy order for a friend. I had a coupon for 20% off my order if I signed up for Proflowers email newsletters. That helped in making my decision to purchase through their website. Unfortunately, the shipping and handling costs were not shown until AFTER I had confirmed my purchase (they did however offer me the option to upgrade to a morning guaranteed delivery for an additional $15 before I confirmed my purchase). My plant was $25, the S&H was $15 (9 days from ordering, 7 business days) plus there was an additional $3 Care & Handling charge added, in addition to the anticipated taxes. My total order came to almost $50, with only half of that price being the order itself. Had I had better transparency into the additional costs, I might have changed my order to one on special, or gone with a different company.

Every year a tradition, I send my Mom Lilies of the Valley. I usually get one for myself as well. Most years we have had lovely fragrant blooms. This year, although the leaves came up, both mine and my Mom's only had one small cluster of buds that did not bloom into lilies of the valley. Both Mom's and mine were pathetic and very disappointing. I will not order from ProFlowers again.

Flowers should never be delivered in boxes. This is what all the major flower delivery companies do now. The flowers arrive wilted, crushed or dead. They count on the recipient not to say anything for fear of hurting the sender's feelings. I sent my elderly mother tulips for Mother's Day through ProFlowers. She received six unopened tulip buds. Very attractive. She didn't say anything for fear of hurting my feelings. For their anniversary I sent them what I thought was a beautiful bouquet along with chocolates. They arrived in a hot box through FedEx. The roses were wilted and all the fillers were dead and had to be thrown out. The chocolate was in the form of a puddle.

They were supposed to be here yesterday. They called, said sorry - promised delivery this morning... still waiting.

The floral arrangement received contained far fewer flowers than what was pictured on the ProFlowers website. I have the photos to prove it. I will never order anything from them again!

I ordered flowers. Right away on the order were added two items that I didn't want bringing the cost up. The transaction was in a shadowed part on the screen making it difficult to see what you had ordered. I did delete the extra items that had showed up on the screen, and then proceeded to checkout. They give you very little time to look over your order before it is completed.

Last Friday we ordered a large (and expensive) bouquet of flowers for our daughter's birthday. According to the website, the flowers could be delivered the next day (her birthday). I checked the box online that says to leave the flowers even if no one is home as we wanted to surprise her with the delivery. Saturday afternoon there were two messages on my phone asking to confirm the address (the address was stated clearly on our order) and whether someone was home (I had checked the box that this wasn't required).

I ordered the ZEN ARTISTRY arrangement, I liked the green/white flowers, the kiwi colored square base, the bamboo stalks, palm leaf, the stalks of bright purple orchids - it looks modern (on the website), almost like an Ikebana arrangement. I was even willing to pay a lot extra for a PREMIUM arrangement ($69.95 w/o the service charge). After it was delivered yesterday I got a picture of what they delivered - an all pink "arrangement" with a black round base. There wasn't any flower, moss, leaf in this arrangement that was the same as what they offered (I am not only talking about the colors but also the kind of flowers they used). Granted there were some orchids but even the orchids were not what you see online. It has nothing of the flair and style that is shown online, it looks frumpy. I could have gotten something this boring for a lot less at any supermarket.

Every Mother's Day I get flowers sent by my son. I don't want to hurt his feelings so in the past I have never complained. I have called the company and they send me new flowers no better than the first! This year I called the company and told them "I don't want new flowers just don't charge him!" Then I called son and told him, he won't send flowers from there anymore!

I ordered a plant for my daughter on her 1st day at work thru Flower Express - didn't know it was a ProFlowers mask (I NEVER order thru PF). They sent an email indicating that the plant wasn't available and a link to cancel it. Did that. Cut flowers were delivered anyway with the WRONG card. PF offered me a 35% discount for this embarrassment. When I complained it went to 40%. How humiliating!

Today is my 10th wedding anniversary and my husband ordered me daffodils to represent our 10 yrs. I had no clue but when he asked me what color were the flowers I told him purple. He said they were suppose to be yellow. I told him I received some type of bush flowers and texted him the picture. He said those were not what he ordered and he ordered a balloon which did not come. He called pro flowers to complain and they were not even apologetic. They said the flowers were not even in season so they sent something else instead that was equivalent. There is really no comparison.

I spent almost $70 to send flowers to commemorate my father's one year death anniversary. Compare what was promised and delivered: 3 green fuji mums -- Got 2 vs. 3, 3 pink alstroemeria (multiple blooms per stem) -- Got 1 vs. 3, and a straggly one at that, 3 pale pink roses -- Got 4 not 5, 2 dark pink roses, 3 ruscus. HORRIBLE misrepresentation of what would be sent. The only thing that was as advertised was the hugely overpriced $10 mason jar. RIDICULOUS! I am outraged. I recommend that no one ever trust this operation ever.

For Mother's Day, 2014 my son and his wife sent me flowers. They were left at the front door and accidentally found the next day. When I opened the box, the flowers were wilted and crushed. I called ProFlowers and they promised a refund of $83.95. I saved all of the e-mails back and forth, then tried to use the credit this Mother's Day. For several days before Mother's Day and a week after I e-mailed, phoned, received endless apologies and promises, but never the promised refund. The employees always apologized profusely. During my last phone call, the employee said he would pass on all of the information to the person in charge of refunds. Two weeks have passed with no e-mail. I think they want to wear down the customer. For sure I will NEVER do business with them, nor will my family. After reading the other customer reviews, it makes me wonder how this company stays in business.

Flowers came on time but I feel I got ripped off. They sent me the right flowers but they only sent about half the amount of flowers that were on the picture. It looked really cheap and that's the last thing I wanted my fiance to think on Valentine's Day.

First, the price of shipping and handling was not displayed until AFTER I placed the order. So I did not have the ability to review or approve of it. I only agreed to the $19.99 as it was advertised. The price doubled afterwards. Upon contacting their customer service department 5 minutes after ordering to tell them I did NOT agree to that price and I want to cancel, they said it was "too late." That's it, no options, no apologies, no promising to show future customers their real prices. Second, the flowers came HOT! The shipping method did not appropriately take care of the flowers, they were wilted and browned on the edges. They looked NOTHING like the picture online. Totally disgusted with this service and will never order again.

ProFlowers offers arrangements on their website for delivery for your special occasion. For me, it was grandfather's funeral. I ordered 4 arrangements, one for the casket, one for the sign-in table, and two to mark his tombstone and my grandmother's tombstone, who had previously passed. I spent $585 (which included a delivery fee of $19.99 per arrangement, even though they were all to be delivered to the same location at the same time). Only one arrangement was delivered as promised. The only problem was that it did not match the other arrangement for my grandmother's headstone. The $175 "Strength and Wisdom Casket Splay" promised roses, gladiolas, mums, etc. in a beautiful red and white arrangement. What arrived was a bouquet of red carnations! I could have done that myself from a grocery store florist for $60.00.

Ordered flowers for a colleague's birthday. Paid surcharge. Was lied to that evening that delivery was attempted, to find out the next day that the florist actually didn't have the flowers as advertised. While I had to complain to get a discount, the flowers were late.

I ordered a bouquet for my wife's first Mother's Day. When the box arrived my wife was very excited. The contents, the bouquet was a disaster! The vase was 9 inches tall. The shortest flower was 7 & 3/4 inches tall. Therefore, this flower was not even visible in the vase! About half of the flowers were partially visible. These flowers were placed in a coffee mug for display. The remainder of the flowers were placed in the intended vase. Some blooms were nice and tight, while others were open and wilting. I am angered that this substandard, disastrous bouquet was allowed to be sent out. It shows a lack of pride in the product. I would have preferred a telephone call that they had run out of roses and given an option to select a different bouquet or cancel my order. I will never order from ProFlowers again. NO PRIDE IN THE PRODUCT, JUST A RIP OFF.

In the last 2 years I have received poor quality flowers 4 times. Years ago that ProFlowers box meant something special. It doesn't anymore. They are happy to replace the order, but with the same poor quality product, so why bother. They are inexpensive, so if it is the thought that counts, use them. For yourself or for a good impression buy elsewhere.

I was going out of town on mother's day and decided to send my mom some flowers for when I was gone. I was excited when I saw the website because the flower arrangements looked absolutely gorgeous. I was so excited about having these flowers delivered to my mom that I didn't know which one to choose from. Finally picked the one I wanted for $70 bucks and boy did I regret it. I truly wished I could have read the reviews before placing the order. The flowers arrived earlier than I imagined (which I was super excited for). I was still in town when my mom received her flowers and boy WHAT A DISAPPOINTED! The flowers were dried, falling apart, and it looked NOTHING, absolutely NOTHING like the picture.

My daughter send me roses for mother's day. Only one of the roses opened. Two of them wilted within a couple of days, and the rest never opened. I will advise my daughter not to send me flowers in the future, unless it is from a local florist.

I ordered flowers to be sent to a friend in Dallas. The company had a "special" of a bouquet of tulips in a glass container for $19.99. I ordered the arrangement, filled in the information about recipient's name and address. I was then prompted to select a delivery date. I chose Saturday which was the next day. After I completed my order by filling in my credit card information, a subtotal was generated on the screen. I then realized that they were charging another $12.99 for delivery... and then I thought... OK. I can do that. So, I placed the order.

I placed an order on Saturday for a Monday morning funeral delivery. Got a call around noon on Monday saying that the flowers didn't make it to the service. Apparently, the florist didn't arrive to work early enough to make the order and deliver. I understand that ProFlowers uses local florists to complete their orders but you'd think they would "touch base" and make sure the florist was capable of fulfilling it, and if not, to find someone else who could. Even calling me earlier in the morning would have allowed more time for me to find a last minute florist to handle this. Instead they wait until the funeral has been over for 3 hours. No flowers--and it will definitely be noticed that my family didn't send anything. Embarrassing and very sad. I will not use ProFlowers nor will I recommend that ANYONE does... Can't trust them.

Son paid extra for a early mothers day delivery and I have dead flowers sitting on my table.

After I ordered my mom Mother's Day flowers from ProFlowers I looked at the reviews!! I would have before ordering but since I was running out of time I just placed the order, which I upgraded to 24 long stem assorted color roses. The reviews were horrifying!! Especially some of the photos posted!! I instantly felt sick to my stomach & was in a position that I could not cancel. So I just waited for what my mom would say, & I knew she will send me a photo of the roses (she lives in another county). Well lo and behold I get that excited call & yes the photo! I was so pleasantly surprised & wow such a relief!!!

My son had roses from you delivered to me once before and I loved them, they were beautiful and lasted for a while. I just received roses from you on the 10th for Mothers Day. A couple looks great and some not so great. They didn't even last 4 days. We followed directions and did everything as we were suppose to. Just pretty disappointed this time. I do not have the receipt was a gift.

I decided to order flowers for my mother's birthday only because I live 3000 miles away and it would be a very nice surprise for her. Mom received her flowers so I asked "send me a picture". I was very disappointed in what I saw. Never again will I ever order from. I called them and told them how disappointed I was with the flowers my mother received so I asked what were they going to do about it. And she told me "Well would you like another set of flowers", and I said "no I would not". I will not want to be disappointed again. So I got my refund back. Never again will I order flowers that come in a box.

I ordered some Mother's Day flowers a few days before Mother's Day. Sat. at 4:30 PM, I received an email stating the flowers would not be sent until the following Thursday. There was no more time to try to get flowers for my mother in time. Days later this is what was sent... So BAD. DO NOT use ProFlowers!

Company advertises free shipping, cheap delivery etc. Shipping costs more than the product (which in this case was flowers).

I ordered flowers for Mother's Day in 2014. Flowers arrived in a damaged box and 2 roses were broken. I called and complained and they sent me $20 gift card, which I applied this year. Well, 2015 was worse: No flowers delivered, not calls, just an email explaining me that "due to unforeseen circumstances" the bouquet wasn't delivered!!! I got the email 1 day after the expected delivery and, they did refund my money the same day, which made me angrier since they knew all along the situation.

I order Mother's Day Flowers to be sent to my mother-in-law in Portland, Oregon. My sister-in-law just happen to be there and sent a photo of the flowers via e-mail. They were not the flowers I ordered. Instead of 12 roses there were 5 with a stem of ugly little flower and a lot of leafy something or other. They were just plain ugly and I was extremely embarrassed. The flowers cost $84.00. I contacted ProFlowers but have not heard back from them. Will never use this service. I wonder how many other people they cheat because they know that the purchaser will never actually see what was delivered. Shame on ProFlowers!

My husband and I placed an order to be delivered on Saturday, May 9th, for his mom on Mother's Day. The night before, we received an email saying that "our team immediately recognized there was a quality issue with your order and took proactive measures to ensure that your gift is delivered on the requested date". They then contacted a local florist in her area and requested a similar product of equal or greater value. Well, by Wednesday, May 13th, she still had not received anything.

I ordered flowers for my wife on her b-day. She was working from home that day so I thought it would be nice for her to receive flowers at home. I convinced her to sign for a package for me since she won't answer the door otherwise. At about 6pm I got home and there were no flowers. 7:30 pm she left the house to run some errands. 7:35 pm the flowers show up. All buds no flowers were even open. So I cut the flowers and added the stuff. Long story short as you can see in the pics they didn't turn out how their pictures showed they would. I emailed ProFlowers and showed them the pictures. They didn't care and were not willing to stand behind their word. In the pictures you can see day 2 day 7 and the picture of what they said the flowers should have look like.

You be the judge. Do the flowers I ordered look anything like the sorry ** arrangement that was received? Happy Mother's Day, Mom. Here are some wilted looking flowers to show you how much I care about you. Oh and go ahead and open the FedEx box they arrived in, cut the flowers yourself, and add them to the vase that isn't even the one I paid for as well. What a terrible flower company!!! And there you have it. WILL NEVER USE THEM AGAIN!!!

If I could give negative stars I would. Horrible service and they don't come through with promised delivery times. It's been 5 days since I ordered next day service, no flowers as of yet. Have spent over 6 hours on phone attempting to solve issue without success. I've been placed on hold and been on the line for an hour at a time, promised to speak to a supervisor which never happened. Every day I call I get told my flowers will be delivered the next morning. They keep blaming florist. Someone has obviously dropped the ball.

My son ordered Mother's Day flowers for me, he paid extra for them to be delivered to my office by 3:00 on the Friday before Mother's Day. They did not arrive until the following Monday, so I am not sure where my flowers spent the weekend. He ordered tulips, and when they arrived they were crumpled and flat. Several blooms were broken. I was very disappointed with the quality of these flowers and felt bad for my son. These were not worth what he paid for them.

I ordered flowers to my mother to be delivered on May 11th since she was going to be out of town for Mother's Day. It was a less shipping cost for me but what I ended up ordering was nothing like the picture. 53 dollars for something that looked like it cost $10.

I ordered what I thought were beautiful displays of flowers to go to my mother and my grandmother. They did receive them on time and the day I picked. However, they LOOKED NOTHING LIKE THE FLOWERS I PICKED OUT!!! I spent over $160 for these and they were a complete joke! I was so embarrassed when I saw them in person and I could have gotten a better bouquet of flowers from my local grocery store for $20. The pictures they show are a lie and extremely deceiving. They were not full and there must of been 10 flowers opposed to the 40 in each vase that was suppose to be there. I will never order from ProFlowers again nor will I EVER recommend them to anyone!!! If you reading this to decide if you should order from here, please take my advice. I am not overexaggerating considering the fact I never write complaints so you know this is bad!

I order the Rainbow Roses for Mother's day. Because I heard on the Dave Ryan radio station that there was a discount and everything. I was super excited to check it out on ProFlowers' website. The flowers were so pretty and everything about it was exactly what I had in mind for my mom. My purchase came out to be $70 dollar which I was a little bit upset because Dave Ryan was the discount code to make my purchase only $20, But I was like forget it, it's for my mom anyway. The order came on time, but the flowers looked horrible! Looks nothing like the photos on the website. I will never again order anything from ProFlowers, I want my money back!

I ordered a bouquet from ProFlowers for my mother in Illinois. I decided to have them delivered two days after thinking that the Mothers Day rush would be over and the quality would be good. The flowers came and they looked horrible - didn't look anything like the arrangement I had chosen, some of the flowers were dead. It was a mess... like someone had taken some random flowers and dumped them into a vase without rhyme or reason. And there was suppose to be a box of chocolates with the order that didn't come either.

I ordered flowers for my sister for Mother's Day, and the flowers were pretty and arrived on time. But they took more money from my account than it said, withdrawing my account. And I have not been paid or had an apology for what happened. The service is terrible. I would not ever use ProFlowers again.

My son ordered flowers for me to be delivered on Saturday 5-9-15. They arrived 5-12-15 welted, dry & have dead. I am totally upset that a company like this would allow such things to happen like this. How upsetting to get flowers in this condition and not get them on the date they told my son I would get them. I will let everyone that I know my experience and not order from the company. I will also inform the company that I work for not to order anything.

I received two deliveries of flowers from Pro-Flowers on May 8. One looked fresh and bright, the other did not look as well, but was acceptable. By Sunday, the arrangement with yellow roses were all bent over in spite of having enough water with the added packet they provide. The other arrangement was looking very dried out, also, in spite of using enough water with the added packet. Very disappointing.

Receive Mother's Day flowers from my daughter consisting of tulips and irises - the irises were brown with yellow brown leaves, never saw a flower on any of them!!! Tulips were as big as my thumbnail again with brown tips, the stems and leaves were yellow. They look like something that you would probably throw away. I looked at them for a couple of days and got so mad that she spent money on this I called to complain!!! They offered some ridiculous compensation that they could possibly send her flowers in two weeks but they didn't have anything at the time that they could send... I almost felt like this was a blooper show - the things that he was telling me he could do were so ridiculous that I just told him to please send her money back and I'm going to tell her what had happened..

I received tulips for Mother's Day - they were drooping and had ripped leaves. I saved six flowers. I called and they were very sorry and could not apologize enough. They told me I would receive a new order the next day. Nothing ever arrived. My daughter in law will never order again and we will never recommend them again. I threw the paper work away yesterday!

I recently bought flowers for my mother in law which she loved but she showed me a picture. It was not at all what I bought online. The vase was another color and shape and the flowers were definitely not the same either. I paid a lot of money for it and I thought they were going to be good quality but they weren't.

I ordered a beautiful indoor flower for my friend's bday and she got instead of vase with lily of the valley just a pot with mud! Called to customer service but they didn't want to refund all amount including the shipping. After mentioning talking to manager they agreed to give me my money back! I was crying how much I was embarrassed and disappointed.

Received my Mother's day flower today, the worst I have ever seen! I had to throw out 7 of the stems with flowers as they were dead. I would never order from them!! I have never received anything that was worse. I would never order from them but there's flower were from my son and his wife. So sad they paid anything for this order. I called the company and complained already... So sad after I seen all the reviews on this company. Not very Good!!!

We ordered two lovely bouquets of flowers for two daughters for their first Mother's Day. We were dismayed first of all at the extra charges we weren't aware of. Then we received a picture of the bouquets from our girls and were shocked at what they actually received. Never again!

I ordered flowers delivered to my daughter for Mother's Day. She was home all day on the day they were supposed to be delivered but no flowers. I emailed the company repeatedly and finally received a refund for less than 1/3 the price of the flowers. This is an AWFUL business.

Received an arrangement for Mother's Day. I immediately cut the stems and put the flowers in water with the included packet of FloraLife. The lilies and iris came in bud form, but the next day, they still hadn't opened. I recut the stems and waited another day. Finally a few blooms. Five of the ten iris never opened. The rest died within 4 days. The lilies were described online as three stems with 3-4 blooms per stem. I got three stems with 1-2 blooms per stem, for a total of 5 blooms! They lasted about 7 days. Sorry that my son wasted his money! When he called to report the problem, the lady hung up on him... Never again ProFlowers! I suggest to buy local!

I spent over $100 with this company to send my mother a nice bouquet of flowers. I paid $20 to expedite the service and they still have yet to be delivered. This company is a SCAM. I wish I would've read all of their poor reviews before wasting my money.

3 Days prior to Mother's Day I ordered "All the Frills with 6 Fancy Strawberries" for my Mother in Law. I was so embarrassed to find out what she actually received. Take a look at the photo of the flowers I ordered and the flowers she opened on her special day. I have yet to hear back from ProFlowers and I will never be ordering from them again. I also noticed today that the same bouquet of flowers I ordered her last Thursday were $15 cheaper when I visited their site today. Their delivery fees totaled $60 on a $67 purchase.

I used ProFlowers to have flowers delivered to my mother for Mother's Day. She received a bouquet of mostly greens with 5 roses. The picture advertised for this bouquet was very full and beautiful with probably 30 flowers. The product my mother received was a very modest, cheap-looking, poor replication of the advertised product, and I paid $70.00. I am uninterested in wasting my money with this company again.

Over the mother's day weekend, there were three ProFlowers received. I was the recipient of 1 and sent 2 others. They were the worst flowers I have ever seen, brown tinged roses, falling petals, broken stems. Never again.

On Tuesday I saw an ad online for multi-colored tulips in a vase with chocolates for Mother's Day for $19.99. I began to place the order and when I get to check out the total for shipping brings it to $43.67, TWICE THE PRICE. I order them anyway for a promise of delivery on either Thursday or Friday. Since Mother's Day isn't until Sunday this sounds perfect. The flowers did not arrive until Tuesday morning of the following week. When they arrived they were squished and dead and leaning to one side and all one ugly peach color. Very humiliating to have sent this to someone.

Received a Mother's Day floral arrangement that was not even in bloom. Three days later I have some blooms, but mostly buds. Even if in full bloom the amount of buds was 1/2 of what was advertised. The delivered product was not even close to what my daughter ordered. I am extremely disappointed and will never use or recommend this service.

I have used ProFlowers for several years, but now will never use or trust them again. I ordered roses and candy for my mother-in-law over a week before Mother's Day. This year was important because her youngest daughter had recently passed away and I really wanted and trusted ProFlowers to do the right thing. When the roses arrived on the Thursday before Mother's Day, they were dead! She called ProFlowers before speaking with me and they told her they would replace them on Tuesday, two days after Mother's Day. When I found out about this and called them, they could have cared less. They did Hopefully cancel my order and e-mailed me a refund on my credit card, but the damage was done.

A Bouquet of Roses were ordered on Friday (05-08-2015) for delivery on Saturday (05-09-2015) or Sunday, Mother's Day (05-10-2015). This is Monday (05-11-2015) PM, and no delivery as yet. The transaction was paid via my Discover card. With last four digits ending: **. The delivery was to be made to: Mrs. **.

I ordered flowers on Friday May 8th to have them delivered to my mother the next day, that way she would have them for Mother's Day. I was guaranteed delivery for Saturday May 9th. On that day at 6:55pm I received an e-mail stating that the flowers I ordered would not be available for when I asked for them, and they took it upon themselves to select something else. STILL they promised to have them there by May 9th. On May 10th (Mother's Day) my mother still hadn't received her flowers. I called customer service and the nonchalantly said, "Oh it looks like they'll arrive on Monday May 11th". I was LIVID... The address that I gave them was the address that my mother was going to be at for Mother's Day and if she didn't have them by the end of the day, she would not even have the chance to see them.... And she didn't. The flowers came AFTER Mother's Day! I got a refund, but I'll never use this company again. Choose wisely.

Flowers were in bad condition and chocolate was melted. My daughter ordered these for me so I was not showing any disappointment. She bought these with her own hard earned money. I want you to refund her money to her!

I ordered the joyful bouquet for my mother in law and paid for the extra delivery fee to be delivered the next day. When she received them they were a total embarrassment. Instead of receiving a beautiful arrangement, she only received 7 purple flowers and 4 lilies. NO VASE (which I was supposed to get for FREE) and NO CARD! She didn't even know who they were from. Needless to say I will not be ordering from ProFlowers again!

If I could give this company a negative rating I would. Ordered flowers for my mother for Mother's Day. Roses showed up all withered and the chocolate was like syrup. The chocolate had to be thrown in the trash. Called to complain and some foreign lady whom you could not even hardly understand said she was taking down my complaint and would forward to a manager to contact me within 24-48 hours. I advised her that that would be after Mother's Day and she advised "oh no we are open 24 hours and 7 days so it not matter." Hmmm, still no one contacted. This place is ridiculous. I have since called over and over and cannot get a hold of a live person.

I have ordered flowers from ProFlowers twice. Both orders were never received by either recipient. ProFlowers has no answer for their company's incompetence. They source out their calls. At times I could not understand their "sourced" out workers because the connection & accents were heavy. I was outraged when my Mom called to let me know she never received her Mother's Day flowers. I called ProFlowers & was advised that they would do an internal investigation, which would take a few days and there were no florists available to deliver flowers on Mother's Day.

In the past I have received flowers from ProFlowers and they were fresh, lovely and healthy lasting over a week. I received flowers for Valentine's Day which were not fresh and did not last long at all. For Mother's Day I again received tulips and they were old blooms. Petals falling off and the leaves were brown and yellowed. These were sent as a gift. I tried calling twice and never could get through. In pursuing my complaint I had to create an account already an hour of time to try and speak to a spokesman regarding this arrangement. I will instruct my son not to use ProFlowers to send any more flowers.

Ordered on the 6th to be safe with delivery on the 8th. Nothing on the 9th or on the 10th. Never again.

1st... Ordered a $30 ish bouquet of flowers... Total at checkout was $67.05. So their "special" advertised price is a lie. 2nd... The arrangement looks NOTHING like the photos... What showed up was a pathetic display of half dead, half not yet bloomed flowers. Beyond disappointed. I paid way too much money for the crap that my mother received!!! The pictures I provided show what I ordered side by side with what my mom got.

The flowers were delivered to the door, were immediately opened and put into water. Within two hours a couple of the white roses were drooping. By the next morning which was Mother's Day, half of the roses were drooping, only two pink ones were opening. Today, day after Mother's Day, I had to throw away all but four of them -- necks were all drooping and they never opened. I did not want to tell my son. He would have been so upset, but I felt that I should speak up. Maybe roses were a bad choice. In all fairness I have had a bouquet of lilies that lasted a week.

I was charged $48 for a $19.99 special for tulips. Thankfully my mother said they were very pretty and they were delivered the following day as I was given that date as an option for delivery. It was not disclosed to me that there would be a charge to deliver for $14.99 plus another $4.98 for taxes for an out-of-state delivery. I am very unhappy and will NEVER ORDER FROM THIS DECEPTIVE COMPANY AGAIN!

I ordered two 100 blooms of sunshine flower arrangement for Mother's Day. They didn't even arrive arranged. Not to mention that it was more like 25 blooms not even close to what they market. Very, very disappointed.

I bought an arrangement of a dozen Rainbow Mother's Day Roses. The arrangement itself was $29.99, the vase $9.99, the standard delivery charge $12.99. On the site, my total only said $39.98. Come to check my bank account the next day to find out that not only was I charged the standard delivery, which I expected, I was also charged $19.99 for "Mother's Day delivery". All in all, it came out to around $75 dollars. Maybe I didn't look closely enough at what I was being charged, that's my fault.

My brothers and I pitched in to get flowers for our mom for Mother's Day as we all live in other states. What we ordered looked absolutely nothing like what she received. The ordered flowers included 5 colors of roses vs. received which only had 3 types.

They had my address wrong then after the flowers got there, they look NOTHING like what I ordered. I ordered the premium upgrade and I got screwed.

I am the recipient of roses for Mother's Day from a very dear friend through Pro Flowers. I followed all the instructions before putting them into the vase provided. Within two days, they were drooping and now they are at the point where I have to throw them out. I have not said anything to my friend because I know it will break her heart. This is the third time I received flowers from Pro Flowers that didn't last beyond 4 days. I don't want my friend to order from you again; so it looks as if I will have to eventually bring this to her attention. Thank you for an unacceptable product.

I ordered 2 dozen multi colored roses for my mom. She received them on Saturday as ordered. She took them from the box and placed them in the vase as instructed. Her home is air conditioned. The flowers had to time to die or experience harsh conditions since delivery. Today is day 2 and when I arrived to see her I was so embarrassed. They looked half dead. Many of the unopened buds were brown around the edges and they were drooped over. The rest of the flowers were already opened and looked old and on the I way out. The 24 roses looked nothing like what was advertised. I called proflowers and there was not one "sorry" or apology of any kind. They seemed all too comfortable with the poor quality flowers. I took pictures and no one at proflowers wanted to see them. Tells me they really have no interest in ensuring a quality product. I wish I had read the reviews before ordering. I can confidently say I will never use this company again.

The flowers arrived in a terrible condition. They literally all fell apart when I unwrapped them. A complete, total waste of money. I would not recommend ProFlowers.

I ordered flowers for Mother's Day, the ad said 19.99 with free vase and box of chocolates. What I paid was... Standard Delivery for 12.99 which I didn't mind. But then I was charged Mother's Day Sunday Delivery... 24.99. Then I was charged Care & Handling for 2.99. Subtotal was 60.96. Then I was charged the tax which I understand you have to charge, but now my final cost went from 32.98 plus tax to a price of 65.23. The flowers were delivered on time but, this is not the way to do business is to fool the public. I won't use them again. It would of been cheaper for me to go to Walmart and buy flowers and candy and I have plenty of vases at my house.

I already spoke with someone earlier because my mother did not receive the vase that I specifically ordered for the flowers. I ordered a blue mason jar and she received the tulips in an ugly tinted green vase with a neck too small for the flowers to sit in nicely. Customer service said that at this point, all they could do was send the correct vase by Tuesday. Well, I assumed she at least meant this Tuesday but I received an email notification that the vase/jar would arrive on May 19th... the following Tuesday!!!

I ordered my mother tulips for Mother's day, I am very disappointed for what she received... very ugly arrangement. It's like they just threw the flowers in and sent them. This is my first time ordering from this company, I should of read reviews before, so embarrassed with family because they all seen what I sent mom since everyone got together at her place..... I am just very upset right now, am requesting my refund. This is what they sent me. :/ Some look damaged or dead. Very not fair for my mother to receive this.

While the thought of my Girls giving flowers absolutely wonderful, the flowers were not. The box was not put together very well/damaged. Some of the roses were just ok, but 3 were broken as well as, some of the Peruvian lilies, some of the petals fell off just from a light touch. The leaves were dry and dull looking. I was wonder if I should just tell my girls that I received the "beautiful flowers" just for the sake of them knowing that I got them, but decided not.

My husband ordered flowers that were suppose to look like this and they came not one flower even blooming!! So disappointed and embarrassing! Thanks ProFlowers for my beautiful arrangement on Mother's Day!

For mother day this terrible company failed to deliver the flowers to my 78 year old mother. No apology, no "we'll try and fix it." Gave me my money back but that is not the point. How would you feel if you could not be with your mom, you sent her flowers and she got nothing? Shame on you.

I ordered a dozen tulips for my mother couple days ago to be shipped on mother's day. My mother called me at 12 pm and told me she got her flowers. The box was really hot, all the chocolate melted and the tulips were dying, and the vase broke. And NO ONE knocked on her door. It's like they threw the ** box. Never again. ** ProFlowers!!

My husband and I ordered flowers for my grandma and mother in law. The total page say it's $54. The next day when we checked our card we got charged $153. Checked my email saw that we got charge some $24 that we didn't know. Now we called them to cancel it. They said they cannot do anything and that total didn't show up on our check out total because if it does we won't order those. We didn't even received a confirmation number.

Today is Mother's Day... On Wednesday I received a box of flowers from ProFlowers from my son and daughter-in-law from Mother's Day. The roses were getting brownish around the outside petals and many were already open. I called ProFlowers and voiced my complaint. The woman assured me that they would send out another bouquet immediately. When they still hadn't arrived by late Friday I called again. This time the ProFlower agent looked up the order and said they'd be here Saturday. That was yesterday..... still no fresh flowers. I have used ProFlowers myself when ordering flowers as a gift. I will never use them again!!! This is NOT a way to stay in business.

I have used them several times (was probably too lazy to seek alternatives), the quality has always been poor (half dead unarranged flowers with no hydration bulb to keep them fresh). This mothers day, I saw my mother in law's delivery (1 from ProFlowers, 1 from flowers.com) and it became very clear. The flowers.com delivery looked beautiful even in the box (nicely arranged, carefully packaged in tissue with a hydration bulb), by comparison the ProFlowers delivery looked half dead, not arranged and without hydration. Nothing like a side by side product comparison to sort out the weeds from the roses!

The tulips were left on my front door in the FL heat. They were wilted and never came back. First Mother's Day flowers from my daughter and I loved her thoughts but the flowers were unable to be displayed.

I ordered on 4/28 Mother's Day flowers for my mother and a 2nd order for my mother in law. The next day I realized the date on the order showed 5/1 instead of 5/8. I call and checked the date. They are helpful in correcting their mistake. They do say one order will be sent to my mother on 5/1 due to already being in route, but will make sure and send another on 5/8 as well as an order to my mother in law. Well then I realize they don't even have the address correct for her. They have same address for both names. Get it corrected.

Ordered flowers for Saturday delivery to my Mom in Assisted Living. No delivery, 3 calls, 2 disconnects & 2 hrs of hold -- no answers. Was told flowers out for delivery with UPS but tracking shows not our for delivery, so customer "no-service" lied. Waste of money and time. Could have bought delivered flowers over 100 miles away faster and better results.

My husband had these sent to me today for Mother's day. How sad. Totally wilted and they're getting worse by the hour. The pic is after they've been in water for 3 hours.

My son order some flowers from ProFlowers to be delivered on the Saturday before Mother's Day. My son and I were not home when the flowers were delivered so the delivery person just leaves the flowers to get stolen, which is what happened to the flowers. We weren't home, which was partly our fault for not being there, but to just leave them for anyone to take is the delivery person's fault because they got stolen The way things are today where people are not safe and stealing is going strong, why would the delivery person just leave the flowers? Didn't the great possibility of someone stealing my flowers ever enter that delivery person's mind?

I ordered beautiful flowers for my 96 year old mom for Mother's Day. The ProFlowers website showed a beautiful arrangement in a vase. There was NOTHING on the website that said the flowers come unarranged out of the vase in a box. When I called my mom to see how she liked her flowers, she was upset because she could not take them out of the vase, cut the stems, arrange them in the vase and water them. She was upset and sad. This company needs to say on its website that the flowers do not come as shown and the recipient has to put it all together. I will NEVER purchase flowers from them again. I called the nurse where she lives and she said she would take care of it. But the flowers have been sitting in the box all day and she has not been able to enjoy them.

Ordered flowers for Mother's Day tomorrow for my mom, who lives in another state. Ordering was simple. No problems. Delivery was good. The problem I have is what was sent looks NOTHING like the picture. I noticed several other people here having the same problem. Very disappointed after spending over 50.00.

The flowers look dead upon arrival. The vase was not the one I thought I purchased. The arrangement is missing what appears to be the other half of the flowers. This is unacceptable. The image attached shows what was received versus what was advertised. Clearly not the same.

I spoke to customer services requesting a refund for undisclosed charges billed to my PayPal account on 5/8/2015. They told me they could not do it because "server was down." On 5/9/2015 an additional charge was billed to my PayPal account. Deceptive billing practices and poor resolution of problems.

I received 2 dozen roses from my son and family for my birthday and Mother's Day combo. UPS delivered them and they were very warm, the foam was really warm. There were 4 different type of roses, not long stem, that fell apart when I picked them up, along with a stem with no flower at all! When I called ProFlowers as the recipient, they said my son had to call. I would never tell him as it would not only hurt his feelings, but he's too busy to bother. When I told them FTD DOESN'T DO THAT, they didn't care. Booooo for ProFlowers.

I wanted to give my girlfriend a Mothers Day present because she said she loves flowers and no one in any of her past relationships ever bought her anything. She even has 2 kids by her ex and he never did anything like as much as take her out - but he would take out his women on the side and buy them things all the time. So this was my chance to make her smile! I ordered a simple vase of assorted roses. In the advertisement they show 5 assorted rose colors: Orange, White, Pink, Red and Yellow. But what they actually sent were just Yellow and Red! Secondly, the order came with a complimentary box of chocolates but when my gf opened the box, all of the chocolates were melted together!

My mom just received 20 tulips for Mother's Day from my brother in Saudi Arabia. He's there serving our country and trusts ProFlowers to send something nice to his mother for Mother's Day. What she receives is nothing like the picture. The flowers are all drooping and look like they are on Day 6 of their 7-day guaranteed freshness. It will be a miracle if any of them make it thru the night and she's only had them a few hours (unless they make a miraculous recovery after being in water overnight). I've always been scared to order from ProFlowers after reading the reviews. I wish my brother would have read them because now I know they're true. Order from a local florist instead!!

Like so many other customers state, the flowers received are a fraction of what is shown in their photos. The flowers received looked like they've traveled continents without water, in the heat in the back of a truck with no shocks (meaning the flowers are wilted and beat up). They are delivered by UPS and just left on the doorstep (ProFlowers doesn't require a signature so they could be easily stolen if you live in an area where people pass by). This is a classless company. I wouldn't use their service again, not even to send flowers to someone I don't like.

The flowers they advertised and I ordered is shown in the first picture. The flowers they sent is shown in the second picture. There seems to be many complaints about this company.

I saw a promotion for Mother's Day flowers and ordered Roses with free Chocolates $19.99 + s/h. On clicking through the site they gave me a calendar to choose dates of delivery and I picked Sat. It moved on after delivery addresses to picking a payment method and entering card info stating, "Your credit card will not be charged at this time." I picked my PayPal account and it then stated, "THANK YOU FOR YOUR ORDER." They hit my card charging me $49.06. THEY NEVER GAVE ME ANY OPPORTUNITY TO REVIEW THEIR ADDITIONAL CHARGES!

My mother will be 91 yrs old in June, she loves beautiful flowers, so I ordered from ProFlowers. They were delivered wilted! Of course they offered to redeliver on Monday! After Mother's day. Meanwhile I have a disappointed mom. Last time.

Complete ripoff. No one buy from them. The flowers are nothing like they are on the pic. ProFlowers robs their customers.

I ordered flowers from these scammers for Mother's Day for my mother in-law in New York. I paid 69 dollar for roses that looked nothing like the picture and of the 69$ paid 35 was in delivery fees. Never again!!! I will never use these scum bags!!! Don't fall for it!!!

I think the pictures say everything. I ordered 2 dozen roses for my mom for Mother's Day. The roses were dead and moldy. What an embarrassment.

Time Line: 1. Packaged arrived 2:09 pm (EDT) 2. Opened - cut stems place in vase with water and food 2:15 pm (EDT) 3. Opened candy box 2:16 pm (EDT) (put melted candy if refrigerator) 4. Took pictures of flowers 2:21 pm (EDT) 5. Took pictures of candy 2:24 pm (EDT) 6. Composed email and attached pics & sent to ProFlowers 2:56 pm (EDT) 6. Sent same email and pics to wecare@customercare.proflowers.com at 3:05 pm (EDT)

I am very displeased with my experience with ProFlowers and their customer service. When I originally checked out online it said my total was $19.99 and said nothing about a shipping charge or a "Mother's Day charge" (which I would have been happy to pay both). I check my account and I was charged $57.00 to ProFlowers. When I called customer service to ask, "Why?" they told me, "Because of those two extra charges."

See photo attached! This is what my mom received! This is the reason why I asked for my money back. Also the vase was suppose to be pink and she got green! Unacceptable! I am ashamed that I send this to my mother! Don't let this happen to anyone else.

My mother just received a box of the droopiest tulips I ever saw! Happy Mother's Day anyway.

I received a bouquet of flowers for Mother's Day today. I was so excited. Not only did I receive the wrong flowers (which were not the nicest), but the card was to someone else, and not the heartfelt poem my daughter wrote minus the magnet. My name is ** and the card was from **. I don't even know anyone by those names. SHAME ON PROFLOWERS AND I WILL POST THIS TO MY FACEBOOK, TWITTER AND WORD OF MOUTH. My children often order me flowers from Proflowers. I am thrilled that at least my daughter remembered me. I will now let my girls know never to go through Proflowers again.

I will let the photos speak for themselves. Ordered that. Got this. Called customer service. Told them I was not satisfied. Flowers received were nothing like they were depicted online. The flowers were an embarrassment. I got an apology and a refund. They offered to re-send the flowers. This was the third time this year we have got subpar flowers from Proflowers. I told them thanks, but no thanks. Three strikes and you're out. Received email indicating refund is being processed.

This is the worst company ever - poor service, they LIE ABOUT THE DELIVERY. I ordered an express delivery, and they never delivered it the same day like they should have. So I call the next day 3 times and they keep telling me "oh they will deliver within 2 hours". So the 4th time I called they said that the driver had just left. So I text my mom if she has gotten any package for me just to see, and she said "no". So the 3rd day I call in the morning they tell me "Oh. we are so sorry. The reason your flowers have not been delivered yet is because we are all out of the ones you ordered." I am like, "REALLY? And you could not tell me that before?" They kept lying to me telling that they were gonna deliver for 3 whole daysssss, omg am so mad.