ProFlowers Reviews

I have ordered flowers for out of town relatives from this company for many years. However, the last 3 orders have not lived up to expectations for the price charged. My Mother's Day order of 2 dozen flowers arrived in very poor condition. I contacted the company and they offered a partial refund. My most recent holiday order of roses arrived in a different vase than what I ordered, and had a red plaid ribbon that read, "Merry". I think that for the final price charged (the roses were a good price, but then the extra charges of delivery, taxes and other fees which really add up) was a bit much for the product. I will not be ordering again from this company.

Before I retired, I worked in customer service for about 40 years. I need to say ProFlowers has the worst customer service I have ever encountered. I received a bouquet of flowers from my son in Michigan today. The envelope that says "Someone is thinking of you" was empty. I have more than one son who uses ProFlowers and I thought that was something that customer service should know so I called and spoke to Shawn. He kept saying he could read me the message and I said that was not the point. He kept talking about your privacy policy. I did not know who to thank for the gift. He could not understand why it was important to know who sent the flowers to me.

I sent Proflowers feedback and they immediately responded by refunding all delivery fees associated with my delivery. This response was unexpected and very appreciated, and will now include this merchant in future flower selections and delivery considerations.

All floral delivery services offer a wide variety of flowers and arrangements, but whenever I've ordered from ProFlowers the flowers themselves have invariably lasted @ 2 weeks. Now, I'm not an expert, so whether it's because the flowers are cut to order, or they give them a little blast of food when they pack them, it is good to see flowers that look out of the box fresh for so much longer than those I got from anywhere else. Nothing I've gotten from local retailers has lasted this long. It's easy - go to website, look up arrangements by purpose, scroll through and pick what you want. Plenty of discount codes available too. It all helps.

I ordered flowers on Monday to be delivered next day. They charged me $15 for delivery. The order never arrived and I had to call customer service 4 times, spent up to 20 minutes on hold. Their customer service is terrible. The representatives are hard to understand. Finally I had to dispute the charges with my credit card company and I am still waiting for the resolution. I do not recommend Proflowers at all.

I previously used 1-800-Flowers. Several years ago I tried Proflowers.com and was very satisfied with their services. I've been using them since. Today is my 31st anniversary. Last Wednesday I ordered flowers for my wife. The delivery date was for yesterday Saturday 11/26/16. In addition to $15 delivery charge I was charged an additional $10 for Saturday delivery. The flowers never arrived. I gave it until 7pm and then called... they told me "there was a delay" and that they would be delivered on Tuesday 11/29. Totally unacceptable. I requested a refund. Unfortunately I was speaking with a girl who could barely speak English and had a rapid static type speech that was unintelligible. I asked for a confirmation email for the cancellation and refund. I didn't receive that, nor did my bank account reflect a refund.

I have been ordering from ProFlowers for years now, and never had any issues and always had beautiful arrangements sent. This year I ordered flowers for my mother's birthday 3 weeks in advance. I received an email asking I update the credit card I was using. When I called and spoke with customer service they informed me the arrangement I ordered was no longer available. I changed the order that day and they assured me it would be delivered without issue. The day of her birthday I woke to another email from ProFlowers stating that the flowers I ordered were no longer available.

What a joke. Ordered flower for next day standard shipping online. Was charged for rush deliver which was an over charger. Called the company. They agreed to fix it. Flower didn't even show up the day they were suppose to. Called to get a refund for what I didn't receive. Let's see how that plays out. I wouldn't recommend.

Ordered floral arrangement for daughter who was in hospital. Received email saying they were delivered when in actuality they were not. Was told replacement could not be sent for ten days. The order was going to San Francisco. TEN DAYS!!! Extremely poor customer service. ProFlowers did NOT care about my order or my feelings. Never order from them again!

I have been using ProFlowers for years. I recently ordered a Thanksgiving centerpiece and a flower bouquet at the same time. Both items were going to my home to be delivered on the same day. When I got to checkout I found that there were two separate and distinct delivery charges, one for each item. That made no sense to me whatsoever. One order, one delivery charge, never had I seen where you are charged per item as a separate delivery charge. I contacted ProFlowers and was told that dipped berries, fruit baskets and other gourmet gifts come from different locations, are not packed together thus necessitating separate delivery charges. I informed them that I was not ordering, dipped berries, fruit baskets or other gourmet gifts but flowers.

I placed an order for same day delivery, and paid the extra fee. I received an immediate confirmation email confirming my delivery date. Almost a full 24 hours later I called to follow up. I was told that they could not find a florist that was open on Sunday. I was very upset since at this point they had taken my money. The rep I had spoke to put me on hold for ten minutes and then came back and told me that he was able to find a florist after all and promised that they would be delivered. When I called back a couple hours later I was told by another Rep that there was a mistake and that my sister would not be receiving her birthday bouquet. This Rep apologized profusely, and even called my sister to accept blame on behalf of the company. She told me that she would make it right and refund the extra delivery charge for the weekend, and throw in some strawberries.

I followed the link provided from advertisements offering free shipping and 20% off. After attempting three separate times and upon checking out having the discounts fail to apply to my order; I finally ordered anyway but called customer service to complain. The person I spoke to had an accent and was difficult to understand. OK, we muddled through and she gave me a 20% discount that will hopefully show up on my credit card. Frankly, this is just too much of an inconvenience and I will look for another company to service me.

I sent flowers to a friend of mine who was in the hospital with kidney failure. She sent me a photo of what she received and I was very disappointed. I spent almost $100 on these and they looked so cheap, maybe $20 worth of flowers. I sent them an email complaining about them and never once heard back. I will never order from them again.

Word to the wise... Don't ever use Pro-Flowers, if you want a floral arrangement to arrive to your mother on her first anniversary, without your father. I should have known better, should have ordered local. I just liked the arrangement I saw. If you do use them, prepare to have your order not even ship on the date it was promised to be delivered, have the money pulled out of your account before it even shipped, get to speak to Kimberly in Customer Service in South America, who repeatedly assured me she knew exactly how I felt, when she had no idea how badly I feel and there was no manager on shift to speak to and there wouldn't be, and then get to speak to Matthew in Corporate, who was lovely in terms of a difficult situation.

When I called to get refund they kept giving excuses, like they have to talk to florist, to the florist only speaks Spanish, and many more. Now they say the florist isn't picking up phone, and it's after 10 am on a Tuesday. Now I have to get with my bank and contest the order of the flowers that were never delivered. I do not recommend this company!

So I went on ProFlowers.com to buy a flower arrangement for someone's birthday and have had nothing but a bad experience. I did wait for the last minute to order BUT according to the ProFlowers delivery calendar, they supposedly had same day delivery for an additional cost. I found the arrangement that fit the occasion and proceeded with the checkout also adding a greeting card for an additional 4.99. I placed the order 10/22/2016 at 11:30 am Eastern time understanding to my knowledge that with paying an additional 14.99 for express shipping, the recipient would receive it later that day. Seemed reasonable for such short notice so I follow through with the checkout and come to find out that not only did they charge 14.99 for standard service Shipping, they also charged 4.99 for "weekend" service and another 4.99 for "Saturday" same day service, a total of 25.00.

Horrible Bait and Switch! Announce one price and same or next day delivery, show you a page with your totals, and the final confirmation page ups the price by at least $10.00. I am sorry that I read the reviews so late - all say the company is bad and that the flowers are rotten - thus far - the dishonest marketing stinks like a bunch of stale dead flowers. DO NOT USE THIS COMPANY!! I shutter to think what my sister's birthday flowers will look like when delivered tomorrow.

I received a delivery yesterday on my birthday from ProFlowers. The Rose buds had brown edges and many Rose buds were wilted and droopy. I found out that my daughter had spent $100 on them. We are both very dissatisfied with ProFlowers and will never order from them again.

I ordered flowers for my mom's birthday 10 days in advance. They were supposed to be delivered today and they never came. They sent an email saying they will refund the delivery fee. But, I wanted my mom to get the flowers.

I orders a funeral spray to be delivered for our mother. When we arrived, the spray had not been delivered! We were so disappointed! I called the 1800 number and spent 20 mins of my mother's funeral trying to figure out what happened. I was told that the florist would delivery it in 40 minutes!! Approximately 45 minutes later, during the funeral service, the spray was delivered and it was horrible. We ordered the deluxe arrangement, and what was delivered was so cheesy, full of baby breath, which were not even shown in the picture on their website. The quality of roses was poor. We were so disappointed in our last time to give our mom roses. Originally, I was told they would reimburse us 30% of our money, but after speaking with a supervisor, we're reimbursed all of our money. Bottom line, if you have time for major screw ups, try this florist... If not, don't take the chance.

I purchased an expensive bouquet for my Mom's birthday. They arrived on the date I requested, but she said quite a few of the flowers arrived dead. She took a picture of the arrangement and they were nothing like the picture I purchased. Probably half the size and not even close to the Fall Sunset arrangement I requested. I was very disappointed! I called ProFlowers and all they could tell me was to count the stems because there should be an exact number. Ok well, what about the death flowers, what about the size I paid for, and the total different arrangement I asked for??? Nothing was done. I will never again use ProFlowers.

The default order on the mobile site was 'deluxe', and I selected 'small'. When I got to checkout, both the deluxe and the small were in my cart, with no way to delete the unwanted deluxe. I closed out that order, without ever seeing any sort of 'confirm here' page. Opened a new order confirming just the 'small', and proceeded thru PayPal. Discovered the next day that three orders were shipped, each with a 'handling' fee of $15, even though to same address. Three levels of customer service later, with the obvious error in front of her, 'Dilencia' held the line at pennies on the dollar off only the 'unwanted' two orders, nothing off the 'handling' fee. $50 off a total of $180, representing $120 worth of shipments I never intended. "We see what you were trying to do," she said, "but that is the best we can do."

I ordered flowers for my sister's bday from ProFlowers. I ordered what was supposed to be 100 Peruvian lilies. The flowers arrived on time but they were half dead and not what they were supposed to be. The flowers my sister got were almost dead, ugly, one color and looked like I picked them myself of out someone's garden. Very disappointed and will not use this company again.

I have heard countless commercials for ProFlowers and was under a completely false assumption of how they operate. I think they like it that way... Do yourself a favor and NEVER order from this company. Do you want to send someone flowers or do you want to send them dirty, wilted, damaged flowers in a tacky cardboard box loaded with ProFlowers labeling on everything from the card to the exterior of the package? It doesn't come off good to anyone you care about. The only reason I can see ordering from ProFlowers is if you send them to yourself so you know how bad they are prior to NOT giving them to someone else. Local florists, grocery stores, Sam's Club/Costco or farmers markets are better. There is one thing you're guaranteed to have with your order from ProFlowers. REGRET.

We ordered a Sympathy Basket of Flowers from ProFlowers.com on October 8, 2016. Our credit card was charged. We wanted delivery to the funeral home by 8 am on October 11, 2016. We received a call and an email the night before the funeral (too late to order from anywhere else) telling us they couldn't find anyone in the area of the funeral home that could deliver that early. They told us they credited back our card, but it would probably take 5-7 business days for our bank to credit it back to our account. This is the first time I have had this experience with ProFlowers.com. I was disappointed and angry. This review will also go public on Facebook. This is such bad business practice.

Ordered three arrangements for Nephew's funeral; a casket spray to be delivered to the mortuary for the viewing on Thursday and two floral baskets to the church for the funeral on Friday. The florist delivered everything to the mortuary on Thursday, even though I had specifically explained that the mortuary would only take a specific number of arrangements and anything over that amount, we would be charged. I called and they had the nerve to offer to pick up the flowers while the family was at the viewing; are you serious? When I checked my credit card, they charged my card a higher amount than on my invoice that I received.

These guys are absolutely a MESS!!! They have screwed up the last 2 orders I have made with them. The last being a bouquet of flowers sent to my 88 year old mother that never arrived! I contacted them and they told me they had no one who could deliver them. They did not contact me nor my mother to inform either of us that the flowers could not be delivered. They just DID NOT DELIVER THEM! The people I spoke to (service in India, me thinks based on the accents) were more than understanding and courteous despite my level of lividity. I give them credit. The order prior to this was shipped in April to same Mother and they were a wilted bunch of dead and dying flowers. Just what a son wants to send to her mother who was raised by one of the finest Florist owners in America. They charge ridiculous prices and deliver rotting garbage IF THEY DELIVER AT ALL!

I made a large order of flowers for an out of state funeral that was on behalf of several family members. The order was made more than 24 hours before the service. ProFlowers did not notify me until AFTER the funeral service that they were unable to deliver the flowers, stating I did not authorize substitutions?! First of all there was not an option regarding flower substitutions anywhere on the order form (which I would have been fine with). Second, why didn't they reach out BEFORE the funeral service to tell me there was a problem? Calling customer service was a joke, I could not even understand the representative, and they were completely unapologetic and unprofessional. In the end there were NO flowers from our family at the service, and so far no apology or refund. This company is a scam! Stay far, far away from ProFlowers.

After ordering flowers for my mother's birthday 10 days in advance, a confirmation email was never sent that the flowers were on their way. When a delivery confirmation was never received that they made it to their destination, I received a phone call on my mother's birthday telling me that I forgot about her. I had to call Proflowers to find out that there was a problem with the box during delivery, but no one made an effort to notify me. I have had problems with flowers not being delivered to my mother in the past, and this is the last straw.

Ordered flowers for next day delivery. The flowers were never delivered to the recipient. When I called Customer Service, I was told that it must have been given to the wrong person(?) and offered to re-deliver it in 5 days(??). Appalling and completely unacceptable. Never using them again, EVER!

My sister had surgery and I wanted to send her flowers ASAP. I chose ProFlowers because they advertise overnight delivery and it was important that they arrive overnight. Paid extra $10 for overnight ($5) and weekend ($5) delivery on top of a $15 delivery charge (so $25 of delivery charges). Flowers did not arrive on Saturday. I called and was told that they couldn't reach the florist so they could not tell me the status or assure me that the flowers would arrive. He was most likely in another country. Saturday -- no flowers. Sunday -- no flowers. No call to inform me of a problem. Nothing. Monday I requested a refund. No explanation provided. No apology for the very poor service. NOTHING. This company is very poor. I highly discourage you from using them.

I ordered flowers for my friend to be delivered on her birthday, Friday, Sept. 16. I received confirmation of the order and the $51.97 was debited from my bank account. The flowers were not delivered on Friday. I called Monday, Sept. 19 and spoke with a customer service rep who apologized, said that the flowers would be delivered today, Sept. 20, with an upgrade, 20% discount, and an apology note. NONE OF THIS HAPPENED. This company has the absolute worst customer service AND, more importantly, it does not fulfill its business obligations. Today, after calling the company out on Twitter, a woman named "Sandy" apologized and told me to send an email. Based on past behavior, I have absolutely no faith that an email will accomplish anything. You can't keep saying "sorry" -- that's what they said Friday, then Monday, and now today. It's totally ridiculous. Businesses can't run on sorries.

It was really disappointing experience. It took me two hours to talk to Candece, and meanwhile they hung up on me, then I have to go all over again. She only gave me 50 % off after spending $300, and the flower I purchase was nothing like the picture on your website. It was for my best friend's daughter's wedding ceremony, and I felt terribly embarrassed and deceived by your company after spending $350. I'll not coming back to your service ever again.

I recently ordered flowers through ProFlowers and paid a premium to have them delivered same-day in time for a funeral. Over a day later, I received an email stating... "We regret to inform you that the item you selected is no longer available in the delivery area for the delivery date. We sincerely apologize for any inconvenience this may cause. Please contact us so that we may assist you in selecting another product. We look forward to hearing from you."

ORDERED A DOZEN LONG STEM ROSES FOR SISTER'S BIRTHDAY TO BE DELIVERED TO HER PLACE OF BUSINESS JUST LIKE MY FATHER DID every year before passing last year. Received email the flowers were delivered to sister. Call Sister flowers never were delivered. Tried to call ProFlowers. Cannot speak to a supervisor. Could not speak to anybody who knew what was going on. I could not get order confirmation. Lies, lies, lies. Horrible, horrible, horrible company. The woman on the other line how would she feel if this happened to her. She laughed at me water company horrible customer service skills turn around and ordered from a local Boca florist. Had to pay again waiting for the results of that this afternoon. Will give them a positive review if it comes through. With ProFlowers I even paid to have express delivery hand-delivered. What a joke.

A BIG ZERO for ProFlowers! I ordered same day delivery at 10:30am for my niece after she was announced homecoming princess so they would be there the same day. Not only did they not deliver them, they called the NEXT day at 11:50am to say they weren't delivered but would be that day, then AGAIN at 4:28pm to say they couldn't deliver now until the NEXT DAY!!! Awful, awful customer service. I will NEVER order from them again - back to 1800Flowers! Huge disappointment! After demanding a refund they informed me I still have to pay the same day delivery charge!!! FOR WHAT??? Unbelievable!

I think everyone else has said it. I didn't need same-day delivery. I didn't need first-thing-in-the-morning delivery. I didn't need the vase. I just wanted the flowers to arrive. And the $27.99 bouquet came to (drumroll) $53.96. Now, let's assume that taxes kicked it a little over $30. What's the other $20-plus for? Again, no vase, not even a cheap one. No rush. Just - as others have pointed out - once all of the information is in, the card is written and edited, the credit card is entered, it's a bore having to start all over somewhere else. If you are reading this beforehand - start somewhere else. I think, in the era of the Internet, we can find local florists and call them and leave out the greedy, sweaty, grossly dressed and putrescent middleman that IS ProFlowers.

It is so sleazy to add on the delivery fees and additional fees at the very end after I've already entered all the addresses, credit card info, etc. Tell me all fees UPFRONT. I will never do business with sleazy companies that hide fees until the end.

Ordered flowers and the fruit and cheese and signed up for 3 months of deliveries for my mother's 90th birthday. This has now been cancelled twice - with promises to ship the next day, now 4 days extension on shipping though "shipping costs will be refunded". REALLY??? This was to have received FREE delivery (as promised on their site) so NO refund and now past her birthday (after giving her the dates to be home and ready to see a surprise). DO NOT BUY from this COMPANY! This is really terrible.

Ordered flowers for delivery on Aug 25, 2016. Flowers not sent, email from We-Care flowers (ProFlowers) stating they were sorry and will get the flowers delivered the next day. Aug 26, flowers still NOT sent. Again, they are sorry and will try the next day. Aug 27, flowers STILL not sent. I called them, they want to try again for Aug 29th. Are you kidding me? Birthday for Grandmother has already passed and ProFlowers doesn't even seem to be trying to get this sent. Fool me once, twice, three times and they want a fourth shot? Use FTD.com or ANYONE else, unless you don't care if it ever arrives.

I ordered flowers from this company before and was pretty satisfied. Two days before a birthday I ordered a flower arrangement to be delivered on the date requested. I called ProFlowers on that day and asks if they were delivered. They said the address I gave them was wrong!!! They had been there several times before. I called 3 more times and said they'd come that evening. Never arrived!!! Called and cancelled order and am expecting a refund. Would NEVER use them again. Very disappointed.

I ordered flowers with same day delivery and 9 hours later, had not received the flowers. I called customer service to be informed they were not able to locate a local florist and cancelled the order without ever contacting me.

I setup a delivery for flowers to be sent to my friend's family because of a death in the family. Well they came a day late and someone stole the flowers during the shipment and they only received the vase. How embarrassing!? They sent a replacement and again they were not delivered on time!! Horrible!!! I always did business with them and will never again! I hope no one steals the replacements too! We shall see! They even taped it up c'mon!

I placed an order over the weekend and the first available delivery day was Tuesday, which was fine. Tuesday, I received an email stating the flowers could not be delivered because of severe weather. I wondered about this as our weather is beautiful, just hot. The flowers were delivered this morning, one day late, and my friend sent me pictures. They were beautiful, much like the picture. I was truly satisfied. This afternoon I receive another email stating they were crediting all of my shipping charges because the delivery was delayed. I thought this gesture showed great customer service of the Company ProFlowers. I will use them again for sure.

I ordered what I thought was a beautiful arrangement for my mother-in-law for her a birthday gift and when it was received it was the most disgraceful flowers I have ever seen. It looked like I had sent and picked them up from a random garden in a heat wave if you can imagine that. Then they want to so call honor me a coupon for more than what I paid and charge me the difference on my credit. What people do for money. I will never order from them again. See what I ordered and what I got (images below). A disgrace. For what I paid I could have done better buying at the corner grocery store and spent way less. I wanted to give my mother-in-law a beautiful experience of receiving them. Beautiful flowers I thought I ordered. Never again.

I ordered the deluxe version of beautiful flowers including a beautifully wrapped vase. Got a pathetic arrangement. Not one flower as pictured and a standard junk vase. So disappointed.

I ordered 2 arrangements for my Uncle's funeral service. One was delivered, the other one I could not get any written confirmation that it was delivered nor could anyone at service tell me if they saw it. I called c.s. and was informed they thought it was delivered and would send me email confirmation. Email I received said "Thank you for taking the time to let us know about the pleasant experience you had with one of our customer service representatives...." So I email contacted c.s. again and asked what was going on and can they give me written confirmation that order was delivered as requested. Automated email response to that, they would get back to me in 24 hours; never heard a thing. This happened twice and no confirmation has been received. It has been 3 plus weeks and I have heard nothing. In the meantime, I have registered a dispute on goods & services with my credit card company.

I'm a flower girl, I absolutely love flowers and plants. I randomly send flowers to friends and family just for the heck of it. I wanted to give ProFlowers a try. The pics on their website are beautiful. False advertisement. I sent my parents a bouquet of 100 blooms and when the "box", yes BOX not bouquet arrived my parents weren't at home. The lovely delivery guy left the "BOX" of flowers on their porch in 98-degree weather. The "box" was outside for over 2 hours. Inside the box was a nightmare. The flowers were like trash, a soggy mess. The stems were about 8 inches too long for the $.50 vase that was provided.

I cancelled my order several hours after ordering due to not having my date of delivery available ten days or more later. I thought I was done... until my credit card was charged!!! I filed a complaint with my credit card company and also with ProFlowers who wrote me back stating it takes 28 DAYS TO RECEIVE MY REFUND!!! Holy cow! Horrendous customer service... will never use them again... never!

I have been using ProFlowers for a number of years. Have recommended them to numerous friends, but today will be the last time I will use them. I placed an order online, was told that the address didn't exist. I called customer service and was told that UPS, USPS, FedEx don't recognise it. I was upset as the family have been living there for 4 years. I called back after I received an email saying that my order had been processed (without my approval to use my card... little disconcerting) and was told that the order had been approved. I asked to speak to a supervisor, and I swear I was talking to the same original customer service person. Yes, it was a Sunday... Sorry ProFlowers you have lost a customer.

I had a Groupon for a discount on flowers. Well I should have known it wasn't going to be a good experience despite the lovely pictures ProFlowers posts. The tulips were delivered DROOPING and really ugly. It was embarrassing for my mother in law to take a picture of that and pretend she was happy for our sake. Do not trust these guys for any important event because they will mess it up.

In a world where so many of us order online I believe companies need to be impeccable in what they are offering. Meaning what you see online and what you receive should be pretty close. Would you agree? I order a flower arrangement for my mother-in-law's birthday. I ordered it in advance so that it would be delivered on her birthday, which fell on a Saturday. I paid extra to have it delivered on that Saturday. I ordered the arrangement called "Laughing Lavender" as seen in the first picture below. What was delivered was the hideous arrangement that is mostly green with a few white flowers.

I wanted to send someone a white flower arrangement for bereavement. I ended up choosing the Eternal Friendship Bouquet Deluxe. The description says its "an exquisite way to deliver your expressions of sympathy" which is exactly what I was looking for. I ordered a 2 day delivery and the recipient got it on time. The flowers look great and delivery was on time. My only problem was the expensive cost.

Spent a good amount of money on a lovely bouquet for my sister's birthday. The flower was beautiful as it was advertised on the website. When my sister received her flowers and sent me a picture of what she got, I was beyond ANGRY! The flowers she received was nothing close to what I thought I ordered. I was so embarrassed that those flowers were sent to her. Majority of the flowers were limpy and dead. The arrangement was not what I ordered. I email the company twice with pictures of the flowers I ordered and the one received but no one care to reach out. Their customer service is horrible as evident that there's so much negative reviews. I WILL NOT BE A RETURNING CUSTOMER AND WILL LET OTHERS KNOW NOT TO USE THEIR SERVICE...

Order cancelled by them day of delivery. On July 12th I order a bouquet of sunflowers to be delivered on July 18th. At just after 2pm on the 18th, again the day of the delivery, they informed me they would be able to fulfill the order. Never doing business with them again. Just going to call local florists and with them directly and it will be cheaper because ProFlowers won't have to take their cut.

I ordered this for my mother's birthday since she lives 8 hours away and I hardly ever have a chance to visit. They looked stunning on the online pictures and they came with free chocolates so I figured I'd give them a try. I should have looked online and read the reviews but it didn't cross my mind. Big mistake, from now on I will do my research or purchase items at local stores where I can view it in person especially for special occasions. These flowers are something you send to an ex lover showing your dying love for them just how these flowers are dying as soon as they arrive.

I ordered "TWO DOZEN RED ROSES WITH RUBY VASE, CHOCOLATES & BEAR" for my wife's birthday. She received the arrangement by FedEx. The box was damaged, there were only 12 ugly roses, instead of 24, the chocolates were melted. I thought it was going to be a nice arrangement as showed on their website, but my wife got a sorry arrangement. The roses were dead by the 3rd day. I called them and they were like "OH well we will refund you your money." Receiving the money back was the least they could have done, since we didn't get what we ordered.

Arrangement was smaller than stated. Not much effort put in to it. We were out of town when we needed to order flowers and were unable to order from our local floral store. The first and last time we use ProFlowers nor would we recommend them.

I wrote to them for a refund. I got no response. I delivered to my wife's job. It came on a fedex box which is fine but nothing was sprouting. My wife was so embarrassed she hid them under the desk and brought them home. I paid 70 for 49 flowers due to taxes and delivery fee. I won't speak much but the pictures will explain.

The delivery of my mom's birthday flowers was scheduled for Friday, however they did not arrive until Monday, at which time they were wilted and pathetic looking. How embarrassing to have your mom receive such a horribly looking gift on her special day?! I had a problem a couple years ago with the delivery driver leaving an order of flowers on the porch in the dead of winter (in Minnesota!) - needless to say they were ruined as well. Thought I'd give them another chance to see if it was a one off occurrence - boy how I wished I'd have read reviews before placing this final order!!! I will NOT be using them again, ever, and I will NOT recommend them to anyone.

Got email buy one get one flowers. I fell for the come on and ordered 2 arrangement. The shipping charges more than made up for buy one get one. Both arrangements coming to same address. Of course, their fine print covered them. Called customers service and got the same pat response. 4 times!!! Never ever order from them again. What a rip off!!!

I ordered my Mother flowers for her birthday. I paid for the Sat delivery and when I called my mom again at 8:30 pm and she had not received them, I called to complain only to be told they will arrive at 11:59 pm Sat night. I am not sure why they would be deliver that late and when asked, they said they do not have contact with UPS and it is out of their hands.

I recently ordered what was pictured as a beautiful pink Azalea bush in a white ceramic/glass planter/vase for the funeral. It was the mother of a close friend I've had since childhood and I loved the idea of her taking this bush out of the planter, putting it in the yard, and thinking of her mother every time she looked at it. When I went to the funeral it was nowhere in sight so I started taking notice trying to find it. At this point I was worried that my plant hadn't been shipped at all. When I finally found what was sent with my card I couldn't believe my eyes. It was a small basket, barely larger than the small box of tissues sitting next to it, with some mixed plants in it, nothing she would be removing and planting in her yard that would have her thinking of her mom for years to come and certainly nothing I would have picked if it had been offered in the first place.

They call to ask to delay the delivery. They say they need to find a local florist (does that tell you something). Their accent is not understandable, but the tone is really snide. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is. This is the first time out of ten orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure.

I will NEVER order from ProFlowers again. First and last time. My mom is a breast cancer survivor and loves calla lilies, so for Mother's Day I ordered an item advertised as "Pink Calla Lily for Mom" or something like that. It was specifically described and pictured as a PINK calla lily, and I paid extra for a basket with a PINK bow, also as pictured. She received a YELLOW calla lily in the pink bow basket, which completely defeated my purpose for sending her a symbolic pink flowering plant. She also said FedEx laid the package on its side when they knocked on her door briefly and left without waiting for an answer. The plant was permanently drooped over to one side as if it had been on its side for quite some time. FedEx is not at fault. They are not a floral delivery service.

A close friend had heart surgery and was stuck in a hospital room. I found a arrangement of flowers I thought would cheer her up. When she sent me a picture I was very upset. I ordered a premium bouquet 59.00 and what was delivered was something you could pick up at the grocery store. I have emailed, tried calling and no response or attention was given to my claim. What ever you do NEVER use this company.

ProFlowers is the most awful company I've ever had the misfortune to order from. I used to order from them all the time with great experiences until recently when I ordered a mother's day bouquet and the flowers arrived wilted and some were broken off. I tried to contact them multiple times to request a refund and NEVER got a response. Thankfully I had Google Support who tried to contact them on my behalf to get a refund. Google Support was able to get in contact with ProFlowers and they promised to refund my account. However, I didn't a refund. I've checked my accounts multiple times and have not seen a refund. I am truly disappointed with ProFlowers. I thought they were an upstanding company who stood by their refund policy but obviously they do not. I would discourage others from using ProFlowers.

The last 2 times in a row that I've ordered from ProFlowers I've been disappointed! Once it was for an anniversary gift and paid extra to have it delivered on that special day, but it came a day early. They refunded the extra amount I paid and didn't seem very sorry or concerned. Then, I ordered flowers for my Mom's birthday that were specifically picked out because they said "BEYOND BLUE BOUQUET" which had a pretty dark blue glass vase. I didn't choose this arrangement for the flowers, but for the dark blue vase because she collects dark blue glass.

I ordered a teddy bear and 2 dozen roses for my fiancée's college graduation, and they spelled "congratulations" wrong among other words on the card. My bear was also sent TWO DAYS after the expected day. I am extremely annoyed with this company and would NOT recommend them to my worst enemy.

Flowers as received were not what I ordered (all just buds). Some opened up, by the time the rest started to open the first ones were dying. Took pictures throughout process, sent to customer service, pretty much ignored. Tried to call: sat on hold for 20 minutes then the call was disconnected. Emailed customer service 3 time with no response. Finally called my credit card company and had them dispute the charge. Only then did I get a response. Been trying to work with customer service through email. They do respond but it's as if they don't really read the message. They might answer the first question (the first sentence) but then totally ignore everything after that. I get anything over one sentence exceeds their attention span. Overall they don't seem to actually care.

Long story very short, I was set into motion picking my flowers, spending time on setting up the sale for flowers intended for my sister on her birthday. The sale ended up being double what I was originally quoted based on all the fees and hidden costs. There are several hundred complaints on this site however, they don't reach the consumer until AFTER the ripoff. These type of complaints should automatically set off a tripwire with a department of the government that would protect consumers? Is this socialist? :P Anyhow, obviously, don't buy from these people.

I ordered some really pretty sunflowers to be delivered to a friend of mine today because it was her birthday and she has a very bright personality. First thing this morning she sent me a picture of some pink roses and white lilies in a coffee mug. Although the arrangement was pretty it was worth at the very least $20 less than what I'd purchased. Luckily my friend didn't just send me a thank you text. She had sent the pic. So I called the company and they did send out the correct arrangement immediately. When I got home and told my husband he said, "I'll bet they make a ton of money sending out less expensive arrangements." So I looked on here. From the looks of others reviews it sounds like that is the scam. Also after reading some of these I feel super lucky that at least the arrangements had live flowers in them.

If I could give 0 stars I would do so. My son sent me flowers for Mother's Day. When they finally opened they were awful – irises that looked like limp tissue paper. I called ProFlowers and received a replacement. This batch never opened. I told him to save his money next year and never deal with this rip off company again. Let's support neighborhood florists who care about quality.

I purchased flowers for a friend of mine and my mother for Mother's Day. First when the orders arrived I realized they were nothing like what I had ordered. Between the two I spent over $150 so needless to say I was upset about receiving the wrong flowers. I called to complain and they apologized and said they would send the correct flowers at no additional cost. So today 5/17 both orders arrived. The first, instead of 16 pink Tulips and 16 deep blue Irises she received 13 half dead and wilted tulips. Talk about a slap in the face!

I've recently ordered/purchased a floral arrangement from ProFlowers to be sent to my Stepmother who had recently undergone surgery for breast cancer. I had reviewed many different arrangements and finally found one that seemed full and beautiful, full of purple flowers, her favorite color. Not only did I upgrade to a deluxe version of this bouquet, I needed them to arrive in two days. Needless to say a poor excuse for a "deluxe purple" bouquet arrived to her house on Saturday. There was a sparse amount of flowers and none of which were purple. Images below will show why I would have such dissatisfaction with this company.

Do NOT order from this company. I ordered flowers for Mother's Day to be delivered May 7th, the day before Mother's Day. After hearing nothing from my mom I called her to see if she received them and she did not. I called ProFlowers only to find out they aren't coming because they were too busy to deliver them and they don't know what happened. Keep in mind I did get an email from them stating that there was a problem with the delivery. They told me that they can deliver them on the 11th of May. This totally unacceptable and I told them to cancel my order & refund my money, and I will go somewhere else. I will NEVER order from ProFlowers ever again. If I could do half a star that's what I would give them.

Every year I order multiple flower arrangements for multiple recipients and have never experienced any issues, until this year. In addition, every Mother's Day, I order 3 separate arrangements for 3 separate delivery addresses and request them to be delivered a day or so prior to Mother's Day. As always the deliveries are made as promised and receive email confirmations of such. Unbeknownst to me, this year was different. I received additional confirmation numbers with additional delivery dates after the flower arrangements were already delivered.

I ordered Mother's Day flowers for both my mother and daughter on Saturday morning. They gladly took the orders, charged me for priority delivery, and said they would be delivered the same day. Around 8 p.m., I received a text message saying that the delivery would be the next day, so I thought, "Well at least they'll get delivered for Mother's Day." So I let it go.

My husband ordered 3 deliveries for Mother's Day. My order came with dead roses, suppose to be 24 but was only 19. Very embarrassing! They were sent to my job. My sister in law got a box of candy and no flowers which she was suppose to get. Thumbs down!!!

I have never been so dissatisfied with an online order. I placed an order for Funeral flowers from my dad for his sister. This was a very sad and emotional time for my family and ProFlowers did not even place the order. We showed up to the funeral expecting to see the flowers and they hadn't delivered them. When we called multiple times they told us they were running late. Funeral flowers cannot be late. It's a one time shot. They hung up on us multiple times. The flowers hadn't arrived after the funeral and so we called back, spoke to a different person that said they had never even been made. At such a distressing time to have this happen was unbearable. All they could say was "We will refund you the 200 dollars." Somehow it just doesn't seem enough. Please do not this happen to you. Do not use ProFlowers.

Are you kidding me? Well beforehand I ordered a flower bouquet for my mom, to be delivered to her home on Mother's Day. At about 1:30 am on Mother's Day morning I got an email from ProFlowers saying they were sold out of my selection and I needed to contact them to pick something else. I called their 24 x 7 number in the next hour or two, and was told they were completely sold out of all flowers, there was no substitution and would it be OK if I just had something delivered on Tuesday - days after Mother's Day. You have GOT to be kidding me!

Received flowers from Pro Flowers ordered by my daughter for Mother's Day. The blooms are beautiful; however, all three of the orange stems bent in half while standing in the jar provided. This is a great disappointment. I had to cut them off almost up to where blooms begin.

My daughter ordered flowers for me for Mother's Day. She ordered the 24 rainbow long-stemmed roses with the vase and chocolates... she planned for them to arrive on my day off, Wednesday May 5. The box arrived, and inside were 24 rainbow roses, not truly long stemmed variety, and they were brown and unhappy, no vase and no chocolates. I phoned customer service and they were quite helpful and placed a replacement order to be delivered on Friday, May 7. In the meantime, the original roses died; within 2 days. Replacement order contained the roses (12 instead of 24), the vase and the chocolates... the roses were beautiful and long stemmed as ordered. I phoned customer service and again received assistance.

I placed an order for some roses to be delivered 5/10/2016. It was a surprise for my Godmother that lives in TX. The flowers online looked AMAZING. I picked some colorful roses that looked full and lively. I get a picture from my Godmother and she said thank you for the flowers. Obviously she wasn't planning on complain but they looked HORRIBLE. I wanted to cry out of fury. The flowers didn't even fill up the vase. I ordered 2 dozen and it looked like only 12 were in the vase. The petals were falling down it honestly looked like I shipped the flowers myself!!! I called to complain and they offered to reship a nicer better order but it would take 2 additional days for her to receive, I agreed. The reshipment order looked much better but I shouldn't have to go through the hassle of going through all this to get what I requested the first time especially for $80.00.

I ordered the Peach Pinwheel Bulb Garden for my mother-in-law's Mother's Day gift. She loves orange flowers. It was delivered on time and all, but when she sent me pictures of the emerging flowers, they were purple, pink, and yellow. NOTHING was peach/orange. The description specifically says the planter includes 5 Orange Princess tulips, 4 Riot narcissus. I emailed the company but have heard nothing back. This is the second time they have messed up an order. I will not order from them again.

I ordered a bouquet of flowers to be delivered on Mother's Day weekend. I even selected Saturday to play it safe and because the recipient was going to be out of the house on Sunday (Sunday delivery was also an option). I paid extra for weekend delivery. No delivery Saturday. Contacted them and no response. No delivery Sunday. They delivered on Monday. I contacted them and they didn't respond until I said I would file a credit card dispute. Then they said they could not help me because I selected "local florist design" which means I let the florist shop decide what flowers are best. Therefore they could not help me. When I placed this order, my "contract" and business was with ProFlowers not a secondary business. All I wanted was my shipping costs credited to be fair and they would not consider that. Disappointed!

I ordered 2 sets of flowers for Mother's Day and they were dried, limbs were broken and petals fallen off upon arrival. I was so disappointed because it was for Mother's Day, a special day and to give your parents dried, it's a shame, for someone to sell these flowers and not to mention how expensive it is and the shipping is almost the same price as the dried falling off petals. I think they should get a fine for this selling people things like this. Or shut the business down.

I have ordered from ProFlowers for many years and never had an issue; unfortunately, this Mother's Day was not good. As many have noted here I placed an order, paid the extra fees for rushed delivery, and Mother's Day came and went with no flowers. I called Monday morning and got a customer service agent who was almost impossible to understand and who hung up on me about 1/2 way through the call. Called back and yet again got routed through two more people that don't speak anything close to understandable English. They said they will try to redeliver the order; I don't have much faith that will happen and am dreading calling back.

My daughter-in-law sent flowers for Mother's Day, May 9, 2016, or so she thought. They arrived on Friday dead as can be. I'm not sure how long they were out of water but they were all dried up. I followed the instructions, adding water along with the packet, changing it on the 3rd day and they are still awful. One blossom did open, somewhat, the others are all dried and I don't believe they will ever open. I called the company and they said they would send out "fresh" flowers on Tuesday, May 10, but they never arrived. I have a tracking # that states they were processed & picked up at 3:09 am on 5/9/16 in California, I live in Florida. It is now 2:09 pm on 5/11/16 and still no flowers.

I ordered flowers 5 days ahead of Mother's Day for Saturday delivery to make sure they were there in advance of Mother's Day. Called Saturday evening bc no delivery. Said would deliver Sunday, it's now Wednesday. Still no Mother's Day flowers! Holiday surprise ruined! I will NEVER use them again. Customer Service barely speaks or understands English! Did I mention being on hold for over 15 minutes while they "check". They always believe there is a problem with my phone & can't hear me. Clearly they use poor equipment in customer service.

I will let the pictures speak for themselves. I ordered this for my daughter-in-law for Mother's Day.

My husband sent me a flowering plant and birthday bear for my birthday, which was a sweet and loving thing for him to do. ProFlowers website picture shows a full lovely flowering plant but look at the picture of the plant I received, not even half the size of their advertisement. It's very disappointing for someone to pay for something and send it as a gift thinking the person will receive what they saw on the website and then the person receives it and it's not even close to what they receive it. I don't recommend using this company if you want what you pay for use someone else.

Roses didn't look that good. One was dying, no greenery or babies breath decoration, very bland looking. Very expensive for what was sent, not worth the cost.

This is the first time I went with ProFlowers. The only reason I decided to try them is that they were advertising for Mother's Day on the podcast I listen to. When I placed the order it was confirmed that the flowers would be delivered on time, and paid a guaranteed delivery fee on top of the standard delivery fee, which pretty much doubled the price. It's now three days late. They still have not been delivered. DO NOT USE THESE SCAMMERS. They just want your money. Guaranteed is NOT guaranteed with these people. There are better, more honest places to spend your money.

Ordered a nice bouquet and strawberries for my children's grandmother, to arrive Saturday before Mother's Day because ProFlowers does not deliver on Sunday (already a bad sign). On Saturday, they told me that my delivery had been delayed. Rather than delivering at least on Monday, it was not until Tuesday that they finally did what I had paid them to do. In notifying me of the error, they also said that they would remove the Saturday surcharge, but when the delivery finally occurred, the surcharge was still on it. I will never use this company again. There is something seriously wrong with how it is being managed.

I ordered a $60 arrangement for Mother's Day, to be delivered on 6 May. Paid extra to guarantee the delivery date. It wasn't delivered at all. Called ProFlowers the day after Mother's Day, 9 May, they promised to resend. It wasn't sent, at least to the address I typed and then told them repeatedly. It's now May 10th. They told me today that they couldn't get a local florist to agree to fill the order yesterday, so they just didn't send it or tell me. I found out by calling them tonight (after I called Mom). All they offered was a refund -- no complimentary arrangement or anything. Bottom line: My mom didn't get anything besides a phone call from me -- which is thankfully, to her, enough. But to a son who wanted to send her something special, I just feel let down. And there's no turning back the clock.

Wow, what an awful company ProFlowers is now. I will NEVER purchase anything from your terrible company ever again!! Your company use to be pro, but that's ancient history. Mr. Strauss, I strongly suggest paying better attention to who you are hiring. Perhaps stop hiring so many foreigners??? They do not fully comprehend English & your agents & supervisors have no idea what they are doing. It's a shame that to save-a-buck or two hiring foreigners, your company has gone down the tubes. I placed a Mother's Day order the morning of April 22nd. This order included two plants & the order was confirmed. Apparently after SEVEN phone calls that I spoke with agents & their supervisors all the way up to Friday May 6th, NONE of your employees assisted me or could give me an answer as to WHY they could not fix whatever the issue was.

Sent flowers for Mother's Day to 2 Moms. Both arrangements were LESS than pictured on the website. And Yes the website has different pictures for the larger bouquets. But both arrangements were less than I had expected them to be. One of the arrangements, the buds on the Iris's didn't open fully and so lasted less than 5 days.

When I first ordered based on their advertising I ended up hitting "OK" to order via Paypal not even realizing that the fees they added on were double! I called and they said they could not cancel my order??? But then said they would issue a refund and send the flower anyway. This was for Mother's Day. The flowers arrived - WRONG ONES! Very cheap ones! I called and they said they would replace with correct ones. Those arrived and even worse - they were almost dead! And, the container was a plastic pot (not the container they were supposed to have). Disgusting. I should have read all of the bad reviews before I ordered.

Received a delivery confirmation around 230pm so at 245pm I called to make sure she received the flowers. She had not. In fact they were hand delivered to her 1 hour later than the delivery confirmation said. The reason I am upset is because the surprise was totally ruined. I paid extra for same day delivery expecting everything to go smoothly and find my wife surprised by the delivery. This is unacceptable. I paid extra and trusted the company to handle this instead of going to the florist myself. I called and priced the item afterwards and I could have saved $20 going myself and delivering them myself and not have ruined the surprise.

DO NOT ORDER FROM PROFLOWERS!!! PLEASE save yourself the headache and the frustration. This company is absolutely disgusting and lacks in customer service and everything else. Let me break this down, you call and they couldn't care less about your problems, nor can they understand. The language barrier is hard and they respond back with meaningless responses because they dont know what else to say.

If I could give this company less than one star, believe me I would. I am disgusted with their service, absolutely disgusted. I placed my order on 5/3/16, to be delivered on 5/6/16. I was notified on 5/5/16 that my order was out for delivery. It is now 5/10/16 and my order still hasn't arrived and I sincerely hope it doesn't now as it would be a total embarrassment to have a $135.00 bouquet of dead flowers delivered to my mother for Mother's Day. One of their representatives graciously refunded me the $14.99 delivery fee. What a joke! Other than that, nobody seems to take this seriously. It doesn't seem to bother them that a fresh bouquet of flowers has been rolling around in a delivery truck for 5 days. They don't even know where the flowers are! I will NEVER order from this company again!

I ordered two bouquets through ProFlowers for Mother's Day to be delivered in two different cities. They were supposed to be delivered Thursday, May 5th. It is now Tuesday, May 10th. Two days AFTER Mother's Day. I have called ProFlowers customer service three times, spending over an hour on the phone total. Their customer service line goes to a call center where folks with limited English work off a script. They have told me that they don't understand the problem. The only thing they have offered as recourse at the call center is 14% off my next order. (As if I would give them an additional order!)

When ordering the flowers I clicked "pay now" and as they already processed it they racked on $20 without telling me. Also I was supposed to get flowers today and have not gotten them yet. It is the evening - guess I'm not getting them today as promised. Never order again, they suck!

My husband was trying to do something nice and order flowers and an e-card from him and my son. The order just for the flowers was 19.99 and by the time he added the guaranteed shipping and service fee, it was 50 dollars. He placed the order May 1st and completely expected the shipment would arrive on time for Mother's Day. Well no shipment was made and when he called about it he was told the shipment would not be until Monday the 9th (LATE!!). I told him just to cancel the order and get a full refund. This was not his fault and he was told it would be 7 business days before he would receive his refund. VERY UNHAPPY WITH THE WAY PROFLOWERS HANDLED THIS AND WE WILL NEVER ORDER ANYTHING FROM THEM AGAIN!!!

Flowers were delivered to my mother on Friday. When she removed the flowers from the box the petals all fell off the stem. They did refund me 100% but my mom had no flowers on mother's day!! :(

I ordered flowers to be delivered for a special birthday on Saturday, May 7th. After choosing my flowers and paying without ever seeing a total for my purchase until I received the confirmation and discovered delivery was $12.99 and Saturday delivery resulted in an additional $9.99. My flowers never made their way to the recipient although I received an email stating that they had been delivered. I finally called to find out how the person liked their flowers since it was odd that they didn't contact me only to find out they never got them.

I ordered Mother's Day flowers to be delivered on Saturday the 7th. Instead I get an email that they couldn't deliver it and will be delivered the next day. I wanted it delivered purposely on Saturday so my mom didn't have to waste her day waiting for a delivery on Mother's Day. Instead that's what exactly happened. She waited all day on Sunday and I get a phone call at 830pm that again they couldn't deliver it. But this time they are including a note of apology. I'm just so mad and never, ever again would use this company.

I have always ordered from ProFlowers when it came to surprising loved ones on birthdays and other special occasions. Of course, on Mother's Day, I expected to order from ProFlowers and for them to delivered the same fresh, timely bouquet. Nope. I ordered the flowers back in mid-April to be ahead of the curve (and to also use the many discounts they offer before holidays). I ordered a great bouquet, filled out all the information, and clicked 'Confirm'. I even made sure the flowers were delivered the day prior to Mother's Day so I knew they would be delivered.

For Mother's Day this year, I got my mom flowers. It was insanely expensive to have them delivered on Mother's Day, but I thought that my mom was worth more than any amount of money. So the final cost of these 12 flowers was $86. That is a large amount of money to pay for flowers in my opinion, but I was expecting premium quality of the flowers considering how much I paid for them.

I have NEVER in my 50 plus years had such terrible customer service. ProFlowers did not deliver my flowers to my mother on the 6th for Mother's Day nor did they even contact me to let me know. Also, trying to get in touch with a customer service person has been a nightmare!! I have been put on hold so many times it added up to almost 45 minutes on hold. I was disconnected, transferred twice, and not one person from Quentin to Natalie to the 2 people I spoke to when I was transferred to the FTD department helped me resolve my issue. I am going to make it my goal to NEVER order from PROFLOWERS again and will tell everyone I know this story. SO SORRY BUT YOU LOST A GOOD CUSTOMER. WAIT NOT SORRY!

Ordered flowers for 2 different addresses in different states for mother's day. They did not apply the discount at the end of transaction. They delivered the flowers by leaving them on the porch without even knocking on the door. Both mothers had to be called that eve and had to go look for the flowers on the steps. Very disappointed. Will never order from them again.

Placed a flower order for my ill mother. When they arrived they looked not at all like the picture. There was broken stems, terrible bland color of iris' and tulips and the arrangement was very, very small for 39.99. I called again less than a week later, I was going to order a plant this time with a 15.00 off coupon for mother's day. First of all there was a major language barrier. After a good hour over the phone with the complaint regarding the last arrangement the conversation went nowhere. I found myself in a negotiation for new flowers which was strange.

I have been a customer of Proflowers for many years but unfortunately their service has gone downhill. I ordered flowers for Mother's Day on Friday for next day delivery and they never arrived. When I called their customer service they had no logical reason for the flowers not arriving. They said the next available date for delivery is Tuesday - today is Mother's Day - and that they would discount the purchase by not charging for shipping. Never again!!!

Cost was higher than I was told and didn't know it until it was too late and already charged to my card. I ordered 2 dozen roses and they only lasted 4 days. I won't be using this company again and would not recommend to anybody!

I ordered a dozen roses for mother's day with a card - when arrived, it was a different bouquet of flowers. NO roses whatsoever and NO card. Horrible service. NEVER use ProFlowers. They can't even get a simple order right.

I purchased a Groupon with a $40 value for any order at ProFlowers. My total at check out was $36. I had selected the standard free shipping. But when reviewing my order, for an additional $4.99 I could expedite the shipping. When I called customer service to add the $4.99 and apply my unused value of $4, they said there is no balance of $4. In essence, that unused value just disappears. This is deceptive to be sure. And there is nothing on the fine print at Groupon that says anything about unused value (dollars). ProFlowers' overseas Customer service was perplexed, ineffectual and didn't resolve my issue. I will not be shopping at ProFlowers again.

I had ordered 2 deliveries, one to a friend who was having a rough time and one for my step mom. Neither delivery was received and I had spent over $100 on these orders. When I had inquired about the deliveries I had not gotten any return emails and the 3 representatives had claimed they were delivered. This company is a scam in my honest opinion.

The delivery arrived yesterday, only a vase... no flowers! When I called, the customer service woman couldn't have cared less. She said she could refund or send more flowers that wouldn't arrive until late next week. My daughter cancelled the order. Wouldn't use them again.

On 5 May 2016, I ordered Mother's Day flowers for my mother who lives in Florida (I live in Texas). I went with the Saturday delivery on 7 May and paid the extra fee. By the evening of 7 May, I had not received a text or phone call from my mother which was strange, because she always lets me know any time I send something to her. So, I went onto ProFlowers.com to check the delivery status. My order shows 7 May as does my receipt (attached). When I hit the tracking number I was switched to FEDEX and the delivery status showed that a label had been created for my order on 6 May, but had not been picked up and wouldn't be delivered till 10 May (by the end of the day).

I received flowers from my new daughter-in-law and son for Mother's Day. They arrived in time but only two have bloomed and I have had to hold them together with wire because the stems are broken. When the package arrived, I was very excited and all looked good so I threw the packaging away. The next day I noticed the flowers not blooming and them all bent over the vase.

I placed an online order for Mother's Day on 5/2/16 to be delivered Saturday (day before Mother's Day) which like everyone stated was additional charge while my coupon/discount vanished upon check out. Was racked w/ $9.99 for delivery plus add $12.99 to be delivered day before Mother's Day. Saturday nothing shows up for mom (how embarrassing). Contacted them & found out, that's backordered!!! No email or notice ever given stating that. Customer service told me she'll try to have my refund in 4-7 days. (WHAT!!!) Thanks for nothing & leaving me high & dry & "trying to get my money back!" Save yourself a lot of grief call ANYBODY ELSE but ProFlowers!!

I ordered a succulent arrangement for my mother for Mother's Day. It was $100 with delivery. It wasn't worth $20. The only thing that looked the same as what was ordered was the pot. I had my mom send me a photo of what was delivered. I was horrified. I will never use this company again. I am happy to share the photo of what I ordered and the pathetic photo of what my mom got. Do not waste a dime with this company.

I bought a bouquet for my mother after all included it cost me over $70 my mother received 15 flower. As my parents are funeral director I was very embarrassed. Next time I will do what is right look up a local florist and order. Wish I could have given them a 0.

As a nice gesture to a friend who could not afford flowers for his mother on Mother's Day, I purchased flowers through ProFlowers through my PayPal account. When I checked my PayPal account, ProFlowers had charged me for 6 orders of the same flowers. I immediately canceled 5 of the orders since I only purchased one but they ordered the other 5, delivered two of them (one on Fri and one on Sat). Since these were delivered, I ate the loss for the extra delivery.

The flowers I ordered (pictured on the website) were not the ones delivered, the s/h fee was $14.99 (very high) and I was very disappointed as this was a Mother's Day gift. When I called to complain I was told I could have a refund and the flowers would be picked up the next day. They did offer to resend, however I didn't think the florist would do a good job because they wouldn't answer a question my mother had about the flower care. There was no care information included. WILL NEVER USE PROFLOWERS AGAIN!

When ordering flowers from this company, the screen only showed the delivery information to confirm. No amounts due was given except for the pic of the bouquet and that price. I placed a discount code but it didn't show up in my email. I was never was shown a total for my order, only delivery information and congratulations my order was placed. I received my total in an email where I found the delivery charges were as much as the flowers plus another charge for guarantee date delivery. I didn't know about these fees when ordering. The cost of the flowers more than Doubled. I will never select this company again and will call a florist directly. They deceive you in showing only the base price you will pay and hid the other cost until the order is placed and you must find out in an email.

I order flowers for my mom online. They deliver a totally completely different floral arrangement of what my mom received and what I can see online. It's embarrassing the flowers that my mom received. $45.00, so disappointed.

I have to agree with everyone else re: discount code disappearing at checkout. I needed the flowers so I kept the order and paid anyway. Flowers arrived today and only have 62 of the 100 blooms expected, that's including the buds that haven't opened yet. Very disappointed.

In all fairness to ProFlowers. I requested a full and complete refund Monday morning and my money was back in my account Tuesday morning--that's the money from both orders. So I commend them for resolving this complaint with an immediate no-hassle, no questions asked refund. Thank you!

I ordered a flowering plant on 05/02/16 to be delivered to my mom in a P/T rehab. center for Mother's Day. I chose the May 5th or 6th delivery option. No flowers were deliver either day. I called non-customer service @ 8:30 pm on the 6th and was told the order was processing. I called non-customer service again @ noon on 05/07 only to be told that the order was processing. I was advised I could cancel my order, re-order and delivery would be TUESDAY... 2 days after Mother's Day. Thanks for making my mom's day so special... My first and very last order with you. You should not be in business.

WOW! WOW! This is ridiculous. Ditto with the same complaints as others! Messed up delivery date (to arrive a week after Mothers Day), 36 minutes on with customer service that is muffled, cannot understand anything she's saying. She repeatedly tried to end the call, and constantly tried to NOT cancel the order. When I asked for my order number, because I hadn't received any sort of email confirmation, she refused saying it was part of their customer compliance not to give it out, what???

I would have no problem paying the very high delivery costs if it had disclosed those costs anywhere during the order process. Preferably before I clicked "confirm order" and my credit card alerted me of the price difference. The website is extremely shady, all they need to do is clearly disclose the $12.99 standard delivery and the $2.99 handling fees, that were in addition to the $19.99 that it provided. I had no idea those charges existed until after my order was completed. I'm extremely disappointed, I immediately cancelled my order.

After getting past all the hidden fees at the end, I made a mistake when placing my order and forgot to include an apartment number. Instead of calling the recipient to ask the number, the flowers were simply never delivered. When I called to give the apartment number, I was on the phone for 20+ minutes with a difficult to understand customer service rep. Hoping the flowers get delivered this time...

I ordered flowers for mother's day at around $40. Had to enter payment into prior to finishing purchase. Once purchase was complete my $40 turned into $91 with all the fees. Never again will I use them.

I have ordered from them for years. This week I placed 3 orders, paid extra to deliver by today, Friday May 6, 2016. I had made a mistake on 1 address, caught it, called them, was on hold for about 15 minutes. Talked to the lady for about 20 minutes, told her new address, spelt it out to her, she read it back to me. Today, Friday, I got on to track it, she had put a totally different address including zip code. I called back, on hold forever, told them the situation, their fault, first told me couldn't be changed, only good give me another order for some time if I wanted. Took me forever to tell them it was their fault and get my refund. I will never do business with them again... how can you get an address and zip wrong when someone spells it out to you and you repeat it back to the person? Really??

This past February I order flowers for my fiancée from Proflowers.com and what a mess it was. I spent $49.00+ delivery. The flowers arrived at the hospital where she works and it was past time and no one was there at the desk to receive them. The delivery guy could have gone to a hospital unit 500 feet down the hallway and left them with an employee. No instead drove around to the back of the hospital and left them on a loading dock at 7pm. That dept closed at 4:30 pm, so again no one was there to receive them. The flowers were located the next afternoon, deader than a door nail, because they had frozen on dock. It took me 3 days to get through to talk to someone at Proflowers to complain + 3 emails I sent with no response. When I did speak with Proflowers they implied they didn't believe me and just kept telling me the flowers were delivered on the correct day. They finally agreed to give me a credit and promised to email it and never did.

The other day I proceeded to ProFlowers website and wanted to research both flowers and the garden plants they offered. On the opening page there was an offer for roses (I believe) for 19.99 and another flowers with chocolates for a bit more. Before making my purchase I wanted to also see what plants they had for the garden. When I chose a nice looking Gardenia for 29.99 and also popped up a 30% discount offer because it was my first order with them. This would be great because then it would be in my budget for this kind of purchase. Never did I see anything about high shipping charges until later on they offer standard, deluxe and ultimate (or something like that). I chose the standard again. No price came up and then they asked for a delivery day and I chose Saturday. Lastly it said to enter the discount word which was tulips for the discount and then press confirm the order after you put in all credit card information.

False advertisement. Let the images speak. You tell me if I was right in asking for a refund!

I received my Mother's Day bouquet of flowers at work today. These flowers are the worst flower arrangement I have ever seen. I feel as though my children were "raped" with the expense this company charged them. The flowers were much too small in diameter for the container they were sold with it... toppling the bouquet over on my desk. I had to cut about 4" off the stems to keep the arrangement upright. Why do they sell Long stem roses if they don't work in the arrangement?

Proflowers.com does not offer what is advertised. I had previously purchased flowers from them for my mother's birthday. I purchased a Groupon for the flowers and assumed that the Groupon would help with the cost however, any "discount" offered seems to slip between the cracks as everything is overpriced and the site houses many hidden fees.

What absolute garbage. Was supposed to be a freaking set with berries included. Tried to charge me extra for the berries and for Saturday delivery (wanted it on Friday). The service rep was particularly daft and somehow could not figure this out after I repeatedly told her. Never said anything about it being sent over two days, charged me for delivery for both days and extra on top of that for Saturday delivery and Sunday deliveries, when I just wanted them to be delivered Friday, wtf??? Ended up being even more than what I initially called about when I saw they charged me 75 dollars for what should have been a 40 dollar package plus regular freaking shipping. I was rewarded all this for having to wait for 30 min on the line and an additional 15 min just waiting for her garbage "application" to respond as she was looking up my info. I work in retail people, never before seen this ** in my life. Swear.

I spent 2 days and over 6 hours trying to send family and friends flowers for Mothers Day. I had an enormous order and after repeating the order 5 times, I cut the order in half. Still a large order. ProFlowers did not honor the coupon or the 20 percent additionally for providing my email address. When I called for a supervisor, I was told they have many, but provided me what I felt was a bogus name. I was told Saturday was not a delivery day. ProFlowers took my credit card but did not provide me with a confirmation number and when asked, they hung up the phone. I also noted all these additional charges for taxes, handling, delivery, packaging and holiday charge. The additional charge was over the cost of the flowers. The best part... I still have no flowers.

I received ProFlowers on Wednesday afternoon. First of all it's too much work just to unwrap the flowers, trim the stems, fill the vase and add the food. The roses were packed in a white paper which had mold forming around it. My first thought after seeing the flowers was I hope my husband did not pay much but after checking he paid $49.00 and only 7 out of 24 Roses bloomed all others have wilted. I'm so disappointed! Shame on this company.

I got hooked by a rebate on Groupon for a $40.00 voucher for $20.00. Once you purchase it, you find out you can only use it on a few select products. The base prices of those items didn't look too bad, but when once you get in to complete the order, they want to add fees for everything. Like others posted, they want to charge for the vases, and ridiculous prices, 10.00 for a simple glass vase, to 30.00 for a weaved one, plus a standard delivery, a weekend delivery fee, handling fee, plus an additional fee cost because of mothers' day. I selected one of their multi-mothers gifts, where you can do two or three sets of flowers. I thought that was a great deal until I saw that they were charging those exorbitant prices for each flower set, the $59.99 flower deal quickly when to 120.00, even after the 40.00 discount. I also got a 20% discount for first time user, but could not use that with the 40.00 voucher (only one discount per order).

I had an order for 19.99 - includes a dozen roses, vase, and chocolates. When I submitted the order the price jumped from 19.99 to 54.53. That's right over 34 dollars of shipping and handling fees. This is not made clear until after the purchase. I canceled the order which has to be done over the phone. They inform me that it will take 5 to 7 business days for a refund. They took the money out of my account in a matter of seconds.

I ordered three different gifts when I should have stopped at the first. This is human nature, i.e., being lazy. It does not negate the fact that on each gift order, they present the item as is, then add on extra prices in the end when we all know the high percentages will dictate that we will just go along with the program. Very deceptive and I will never use them again. Examples: "Oh, sorry we can't ship that date. Oh you like that vase, that is extra (even though it is the one pictured with the product and the displayed price)... Oh you want to order that gift? Then we need you to sign up for this service. By the way that service is extra." Deceptive deceptive deceptive.

My husband ordered flowers for his mother for Mothers Day. The invoice stated it was $51.00. The charge on our credit card was $71.95.

Just like everyone else when ordering they give you these super lower prices that look way better than everyone else. Then in the very last step when you are in the ordering process they slip in a bunch of fees that increases their price from $25 to $65. Avoid them like the plague!

This company is not good at all. Please customers stay away from this ProFlowers because they will fail you. Your birthday flower will be delivered close to midnight when your love one is asleep. Their delivery customer service is a disaster. They don't practice what they preach. Their time management is a catastrophe. Please don't fall in the same trap like me. Keep away from ProFlowers when it comes to timely delivery.