ProFlowers Reviews

I purchased flowers for my mother in law for Mother's Day. After reviewing the order and the sub-total on the order I clicked next. Then I was presented with the entire charged about with many fees. A $36 order was $78 with the charges and fees. I immediately called them and they said cancelling was not an option, the order was in process. I will never order from this company again and don't suggest that anyone do business with this company.

Don't waste your time or money with this company. I sent flowers to my grandmother for her 73rd birthday. They forgot part of her order. I called the next day to see when they could deliver the rest of her gift and they told me that it didn't meet the minimum amount for delivery. I spent over $100 originally and it wasn't my fault or hers. I was very upset. They then refunded me and issued me a store credit. I tried to redeem credit to find out it's just a scam to get you to spend more money. When I called the supervisor was like a broken record and hung up on me. I'm beyond outraged. There are so many flower delivery services out there. You would think they would value their customers.

Ordered flowers for Mother's Day for my daughter. The 100 bloom with chocolates special rate 19.99 and 2.99 card. Thought I was paying 4.99 delivers fee. Total bill was $62.87. They charged 12.99 standard delivery, 19.99 mother's day delivery, 2.99 care and handling, and 3.83 tax. My 19.99 order was now 62.78. Place the order online. Printed the confirmation and called immediately. Told the lady I only wanted standard deliv rate and wanted to change the date for deliv. No can do. Asked "Could you just cancelled my order." Oh yes. "Please do so." Will wait to see if my card is charge.

My work schedule got changed last minute, a week before Mother's Day. So I would be unable to go visit my mom. I figured I should at least send her flowers. I heard about ProFlowers on the radio so I decided I would go with them. The flowers I ordered showed $29.97 as the price, then $25.48 with the radio code. That was the total that was show all throughout the order process.

I heard on the radio station 103.3 that you could get 100 blooms for mothers day for 19.99 if you used the code "Bruce" and also for today only, an extra 15% off. I placed 2 orders and it confirmed the order total for each as 16.99 and 4.99 in shipping. Placed the orders and the very bottom showed a total charge of 37.99. For each order. I immediately called to cancel and was told it was too late, the order was already in process. I stated I had literally just processed the orders. ** stated a supervisor would call me back. However no one has called me and I now have 2 orders of flowers that I tried to cancel. Long story short, read the reviews on this company and beware!!!

My daughter ordered for delivery to my home a bouquet of flowers which included a dozen white roses. Unfortunately when the flowers arrived most of them were brown and limp. It has not been a full week yet all of the flowers have died. I feel this was a waste of her money - she could have gotten a bouquet at the local Wal-Mart that would have lasted longer. I certainly will not order flowers through this company.

Handling and delivery twice the cost of local florists. Below is the Hannity "$19.99" promo special from Proflowers.com. Sunday Mothers Day delivery would have been an additional $24.00!

I ordered flowers to be delivered to my mother in law on behalf of my children (her grandchildren) for her birthday. I didn't order "same day" but actually ordered a day before. By 3:00 pm on her birthday- still no flowers. I called customer service and they said they contacted the florist and confirmed the delivery was "on it's way". Each hour I called as the flowers never seemed to arrive. Each customer service agent worse than the one before- some trying to tell me they were delivered when I had already confirmed with my mother-in-law that they had not.

My mother moved out of state 2 years ago, she and my aunt bought a condo in Florida. For every special occasion, birthdays, Mother's Day or just to say "I love you and miss you" I would send them ProFlowers. I was finally told by my mother to please stop sending them flowers from this company. It was very difficult for my mother to tell me this, it upset her and she did not want me to get offended. She proceeded to tell me how awful and horribly ugly these arrangements are. They come half dead and look nothing like they are pictured. I am embarrassed and upset that I have wasted so much money these past 2 years. I am also extremely upset that my mother was put in the uncomfortable position to have to tell me.

My first experience with ProFlowers - I ordered a bouquet for Valentine's Day for my best friend. The order was delayed and they sent a gift certificate to ameliorate the problem. Second experience, I ordered Mother's Day flowers for my mom. Originally, the website said they could provide the order in my mother's area. Next thing I know, I'm getting emails and phone calls asking me to change my order to a different bouquet. I thought, "Alright, no biggie," until I got an email today saying they CANCELLED my order completely. First AND second impressions were total screw ups. Don't use them unless you're okay with disappointment.

ProFlowers sent me an offer: $19.99 for 100 lilies + chocolates. I clicked on the offer, which took me to a page with a higher price (29.99). Still in my budget + they had a big sign on the next page saying "Free Shipping", so I filled out all the forms and after checkout, Bammo! $12.99 + $2.99 shipping & handling charges. I tried 3 times using different bouquets. Every time the free shipping disappears. Called Customer Service and they couldn't help me. The poor lady really tried but they don't even have access to email or the customer interface for their own product. The company is clearly bolloxed from the top down and luring people in with false advertising. A complete waste of the last 45 minutes of my time.

Ordered flowers for $55 for Valentine's Day. When flowers arrived they were already slightly wilted. In two days it was time to toss them. Very embarrassing! When I complained they sent me a $20 voucher when I order flowers the next time. Guess What? There isn't going to be a "Next Time"!

I did an online order for Mother's Day flowers. A week later I looked online to check the status of the order. No record. Called ProFlowers and spoke to a taciturn man who asked a few questions then said he could do nothing. They had already taken out the monies and he told me to call the bank. Unbelievable.

First off they never applied the discounts that were being offered on the site and they also did a horrible job in handling the situation when I called, they never resolved the issue even after admitting it was a mistake and blaming it on a glitch on the website. I ended up paying full price for ** flowers that look nothing like the picture. The lilies also looked like they were growing mold, it is disgusting. Anyone thinking of ordering please save yourself and buy from 1-800 FLOWERS or any other place other than this junk. They clearly don't know what they are doing.

Ordered flowers to be delivered next day. Next day received email saying "order can not be fulfilled on the requested date, please follow the link and reschedule." I did that. Three days later, I received email saying order was cancelled. Called customer service they claimed they never received rescheduling request. They promised to reinstate the order and deliver flowers next day. I received email next day saying flower I chose were not available and gave me an option to order designer flowers. I did. Two days later they send email saying my order was canceled. Thanks ProFlowers for screwing me!

I ordered a Birthday Bouquet of white April roses with white sparkles in for a 65th birthday. My sister who lives out of state texted me the picture. I nearly flipped. They sent pink and yellow roses. Really??? I spent $70.00 for a dozen of roses that I could sent myself for $30.00 from our local florist. They did offer me refund. But, it's too late now. 65 only comes once in someone's life. Never again.

I was not advised these flowers would be delivered by UPS or Fed Ex. They deliver in my neighborhood very late in the evening. I will received them too late for the ceremony I wanted them for. I was also told they come unassigned, in a box, with the vase alongside them and I would have to arrange them myself. None of this information was explained to me at the time of order. I got the FedEx tracking number from Proflowers auto system. But FedEx didn't recognize it as one of their numbers. So I can't track it and I can't get a human being on the phone. I said I was going to refuse the shipment. I was told to accept it and if I wasn't pleased, to call and I would get a full refund. Except in other reviews, I see no one had that actually done. $79.00 and very unhappy with the service, or lack thereof.

Go with your local florist!! I just received two dozen roses from my boyfriend, and as a recipient I can tell you - WORST IMPRESSION EVER ON PRESENTATION!! (My boyfriend is an amazing guy and obviously had the best intentions, like most guys sending flowers.) HOWEVER, these are the first flowers that I have ever received in a BOX!! When you open the box it takes about five minutes to assemble, cut off the plastic, remove the bands, and sponge-like base (WHICH FALLS APART AS YOU TOUCH IT AND MAKES A HUGE MESS), and then where do you throw the huge box in your office?? THEN, when you finally discover the flowers and get them arranged, they are missing all the additional floral additions that makes a floral arrangement beautiful - like the baby breath between flowers. It's a simple 24 roses squashed together - YOU ARE BETTER OFF GOING TO THE LOCAL SUPERMARKET AND SPENDING $10.

I ordered flowers to be delivered the same. Paid all the extra charges and they failed. I had to call them 3 days in a row. They didn't deliver the next day because the local florist did not have the vase. They sent me 40% discount on the next purchase. It's been 3 days and they yet to deliver. Horrible. Never use their service. Never.

I have told my husband on various occasions not to ever send me boxed flowers and especially not to waste his money with big companies such as ProFlowers or 1800Flowers but I guess he forgot because today I received a box of "just because" flowers at work. I still got excited because, as it was, I was having a bad week and what girl doesn't appreciate "just because" flowers? I quickly open them to find the ugliest arrangement of flowers I have ever seen in my life. I was so embarrassed to take them out but decided to anyway just to get a better look at them.

I placed an order 48 hrs prior to my arrangement to be delivered! I paid an EXTRA $14.99 for morning delivery guaranteed by 1:00 pm! Well, sad to say it's 1:30 and no delivery! I called CS and the rep puts me on hold to call the florist and then comes back to the phone and said no one answered! REALLY!?! So she says, "Oh you'll get confirmation by 3 pm" as if I didn't pay extra to have my order delivered by 1 pm! Then she was going to get off the phone like everything was ok, not ok!

I paid over $92 to have flowers sent within two days to my grandmother for her birthday. The bouquet she received looked nothing like the one pictured.

I ordered the "deluxe sunflower radiance" for my best friend's 21st birthday. They looked great online... but when she got them, I couldn't have been more EMBARRASSED that these were actually sent to her. Let the picture speak for itself. Called an hour later after no signs of life in the wilted flowers, and luckily got a full refund. I will never order from here again.

This is one of the sneakiest websites I've been on. The charges they slip in on you at the end of the order are hidden on the far right, lower corner. And in the process of ordering they expect the CUSTOMER to put 2+2 together to realize they are opting for "Rush Charges" based on color coded dates on the calendar when you select your delivery date. But they COULD put those rush charges more conveniently on the NEXT page when they ask if you want your order delivered by noon the next day. That would be a perfect place to put those next day rush charges, but as I said, they sneak it in and expect the customer to take note of the fact that next day numbers are green, not blue that would NOT have the extra charge, but thereby automatically incurring an extra $4.99 charge. Then there are the extra handling charges that show up at the end, not to mention taxes for an out-of-state order. My order went from $42 to over $55!

I order from ProFlowers. My order was suppose to be delivered on 4/13/2015. I was waiting for the order all day. I call customer service which told me my order was delivered. My ordered was never delivered. This whole experience was crazy. No one never come to my home and according to them it was delivered. I will never order anything from them no more. Very unorganized company. Always giving the run around about everything.

I ordered some flowers for my sister in law to celebrate the birth of her first baby girl. I wanted the flowers sent to be waiting for her. My brother sent me a picture of the flowers and they were not remotely close to what I ordered. I paid extra money to have a keepsake box with pink and white roses, and angel breath. What she received was a pink vase with a few red and white flowers and some leafy looking lettuce leaves. They said they would pick up the flowers and something prettier. Nothing. Told them we would leave the flowers at the hospital and just refund my money. Still nothing.

Spent $70.00 on this order. It looks like crap. It says ultimate birthday bouquet but this is far from ultimate... I am definitely NOT happy with this... I am truly disappointed that I spent this much money for this... This is the 2nd time already spending a lot of money on a gift and getting this... I will not be purchasing anymore from this website... Not a happy camper truly pissed this was suppose to be a beautiful arrangement of flowers for my cousin’s birthday and this is what she got...

I order flowers for my mother for her birthday and it looked nothing like it did on the website. I called to complain I was on the phone with them for 30 mins and they hanged up on me. I’m very upset. I'm never ordering flowers from this company. As you can in picture that's what I order and look what I received. I really wanted my money back. But they just hanged up on me!! I wish I read their review before I purchased flowers.

Don't ask me WHY I keep ordering from this company?!?! But I will never again. I was ordering 2 separate arrangements, clicked on the 20% off savings icon, everything is showing the sale price until you get to the checkout screen. Once you put your credit card info in, the price goes up $10+!!! Then you have a reality check and realize that was not the total you first saw. Although I had spent a lot of time choosing and putting in the message and addresses, I called to speak with a C/S rep (who was helpful) but had the same items up to over $100!! The last time I ordered from them, the arrangement arrived 3 days late and looked NOTHING like what was pictured. I guess they figure you, the sender, will never see it. FINISHED WITH PROFLOWERS!!! Looks like many others are as well, after reading all the comments, not one of which was positive!!

Originally ordered a guardian angel tree that was supposed to come with a burlap wrap & ribbon. It was for a co-worker's family funeral. It arrived barefoot. Forcing my co-worker to take time during funeral arrangements to get a vase for it. Customer service responded with $20 off my next order. Which was nice, but getting the first order correct would have been better.

I ordered the 'Deluxe Pink Sapphire' arrangement to be delivered to my home on my mom's birthday. When it arrived, the deliveryman practically threw the box at the door and didn't even knock. When I got to the box, the top was pushed outwards as if all of the contents were popping out. Upon opening the box, I could see right off the bat that the buds were beaten all to hell, brown, ripped, and just not pretty at all. After following all the instructions and snipping a bit off of all of the flower stems and arranging them in the vase, there were huge gaps with no flowers at all, which is completely contradictory of what the picture and description for this arrangement showed.

Ordered birthday flowers over 24 hours in advance. They were advertised at a 20% discount. When I checked out the discount mysteriously disappeared. Called customer support. They said the order was "locked out" and they couldn't apply the discount (false advertising). I was also charged for 4 additional fees including a standard delivery (understandable), a rush delivery (Why am I paying for both?), a handling fee, and tax on top of not receiving the discount that was advertised. They of course attach all these fees after you create an account, put in all your info, the recipient's info and then all your billing and credit card info.

I ordered a sympathy bouquet to be delivered to a dear family friend's memorial service. When the flowers arrived they were half dead and the bouquet did not include all of the flowers that were in the picture of what I ordered (the flowers were quite sparse). I was there when they arrived, and it was embarrassing and disappointing. I will never use ProFlowers again, especially after seeing all of the complaints online about their service.

I made a purchase for an item that was listed at $29.99 (on sale from $39.99). I did not ask for expedited shipping or any other EXTRAS, yet I was billed $66.83!! I never saw a total like that, or I would not have continued with the order. On another note, you may think this goes through a florist, delivered nicely, like pictured, but it came in a BOX delivered to my friend in the hospital from UPS! Better to find a local reputable florists to do the job than to order from ProFlowers.

Tried to order an arrangement using my entertainment book coupons. Decided to compare $$ between the 2 coupons, and ordering w/o coupons. They hike up the $$ on the entertainment book links, so you actually end up paying more. Called to find out why and the supervisor was very rude. You shouldn't have to pay more when you BOUGHT coupons. Doesn't make sense. Compare $$ before using your coupons. They lost my business. Ridiculous!

1st order...flowers were delivered dead. They gave me a $25 coupon. 2nd order was not going to be delivered the day it was suppose to. I sent an email of WHY weren't the flowers delivered? I got an email saying I will get $12.99 refunded on my card.

I ordered a personalized gift and birthday plant from pro flowers and the delivery date is 25th of March. At the time of ordering I called them and confirmed the availability of plant. The order placement was a bad experience as I had to call them repeatedly for confirmation mail as they entered my email id incorrectly. Which was corrected after 10 days. Later the personalized gift was sent 16 days before. Added to this they failed to send the birthday plant on 25th of March. I called them on 25th March at 9 pm as I didn't receive a confirmation mail. Then they confirmed that the gift can’t be delivered and there is no replacement available and if any other gift I had to choose will be delivered on 27th of March. Though they refunded the money, it’s of no use as the whole surprise was spoiled. My experience with Pro flowers is very bad and disastrous.

I ordered the "Deluxe" Full of Love bouquet as a "thank you" for a friend @ $49.95 plus service charges, which brought the total to $70.93. The pictures speak for themselves. The arrangement received looked like it cost about $10.00! When I expressed my extreme disappointment to ProFlowers, their "solution" was to offer 40% off a future order!?! Why on earth would I want to do business with these people again after being ripped off the first time I used them?!!! ProFlowers = FALSE ADVERTISING! I SO wish I had found this website prior to placing the order!! What a scam!!!!

My wife received a dozen roses ordered through ProFlowers website and she was extremely disappointed, as was I. Attached are pictures of what I received. The dozen looked as though someone bought a dozen off a street vendor and stuck in a vase. Last year's order was late, but looked great. This year's order looked horrible, but was on time. Giving a one star rating only because I can't give zero. Stay away from ProFlowers!!!!

Flowers guaranteed to last ten days, some wilted the second day. Most flowers wilted by day 5, they were thrown out day 6. I wrote an email to proflowers, never heard a reply.

I had ordered a bouquet of tulips for my mother's birthday. (My mother loves them!) I ordered them almost a week before her birthday/the delivery day. I have ordered from ProFlowers before and had just recently received a flyer for them in the mail, so I thought, hey! What a perfect time, I didn't even think to get flowers but this was a nice reminder that I have ordered from them before and it would surely be a beautiful gift! They said the delivery window was from 8 or 9 am until 8 pm. (Plenty of time for my order to arrive!) The flowers NEVER showed up!

Never again am I using these crooks. I purchased these flowers that were advertised at $40. I figured the standard shipping was $15.00 which surprised the hell outta me, but ok. Then, I find out I get an additional charge of $20.00 cause it was a Saturday which was NOT on the confirmation page. Pretty slick. With the additional handling at $5.00, the whole order came out to $97. If I would known that, I would have DEF not paid. Especially since the flowers were small and dingy as hell. 100% not worth the price. I should have just went to a florist in town and paid like $20 for bigger flowers. That's what I get for being lazy I guess.

Ordered $72.99 in flowers for delivery for my daughter's 21st birthday. They never showed up. Called ProFlowers next day and they immediately refunded the full amount. Was very disappointed though as no getting that day back. Bummer!

Unbelievable they are still in business! I wish I would have read reviews of Pro Flowers before ordering! Order Total: One Dozen Rainbow Roses $49.98: $39.98. Glass Ginger Vase: $6.99. Birthday Greeting Card: $1.99. 6 Gourmet Dipped Swizzled Strawberries $24.99: $0.00. Standard Delivery $15.99. Delivery Rebate. Care & Handling $2.99. Tax: $5.61. TOTAL: $73.55. See pictures below what I ordered and what I got for my money! Sickening! Any Walgreens or CVS would have done better!

I ordered multiple floral arrangements, casket pieces, etc for my brother's wake and funeral services 2/13/15 & 2/14/15. He died suddenly, and me and my family were so devastated we just ordered here to avoid going to the florist. I got the email confirmation 3 days before service. NOTHING was delivered!!! My husband as well as the funeral director spent over an hour on the phone during the wake looking for the flowers only to be put on hold, transferred, and told the flowers would arrive soon, but they were backed up because of VALENTINES DAY???

I received a bouquet of a dozen roses from a travel company. Found them frozen at my front door. I called to tell Pro Flowers of this negligent behavior. I live in North Dakota mind you. It was 10 below. I wasn't interested in a replacement - just bringing this to the attention of the company. I received NOTHING but excuses justifying FedEx’s negligence. Once they have your money they don't care! Awful!!!

I ordered sweetheart flowers for my mom. When she got them they were wilted and look like they were frozen. The information said that if you go through certain steps, work - then they will look great. After 3 DAYS - they perked up. Then on the fourth day - they wilted and fell over. I sent them to perk up my mom who has been very sad since my dad's passing. I was so disappointed. Never again will I order from that company!!

My boyfriend sends me flowers (12 Red Roses) on Valentine's day. They were to arrive on the 14th Feb but never arrived. Finally they arrived on the 27th Feb, but all 12 Roses were dead, rotten and nasty looking. I am so so disappointed in ProFlowers. I don't think this is fair in any sense. I think they are a bunch of fraudsters and losers.

The company changed my order without my knowledge. I ordered a rainbow of roses and they sent only three colors. Whats more, they did not send an additional dozen roses as they had said they would.

My husband ordered flowers from ProFlowers for my birthday in February. The flowers were delivered by FedEx, and when I opened the box the flowers looked like a bunch of boiled celery stuck into a semi-frozen block of I don't know what. From experience working with plants and cut flowers, I was able to examine the remains to identify that these were Alstroemeria, or Peruvian Lilies. I didn't bother to try to separate the slimy mass of stems to determine how many of them were in the box, but it looked like about as many as I could buy at Costco for $9.00. For the service of having this soggy mess delivered ProFlowers charged him $60.

Ordered yellow and cream roses as a basis for a Congratulations on your new Baby floral arrangement, in a mirrored vase. I got some filler stuff in the same color family in a clear vase but NO ROSES AT ALL. I HAVE PHOTOS... I contacted the company who offered me 40% Off my next order. Guess where I told them to put it. SHOP ELSEWHERE.

Oh how I wish I would have read up on this company before buying flowers from this company. My son wanted to surprise his girlfriend with flowers for her birthday. He placed the order on Sunday and paid for them to be delivered the next day at her place of work between 8-5. At about 2:20 she still hadn't received them. I called and they assured me that they would be delivered before 5:00. They were not delivered. How disappointing!!! When I called at 6:30 they said that the florist they had arranged to handle the arrangement refused the delivery because they didn't have the flowers for the arrangement. Really?? Why didn't anyone contact us?

I spent over $80 to send a bouquet for my mother’s birthday. I paid extra in shopping, and even spring for the more expensive 'deluxe' packages. I was extremely disappointed to see the flower arrangement that should have beautiful lilies, roses and daisies was mostly cheap daisies with a few roses and no lilies, even not bloomed. I essentially paid $80 for daisies with a couple wilted roses... And not even in the case I ordered. Disgusting. 0/10, would not recommend.

Paid 85 dollars for an arrangement that I could have gotten at the grocery store for less than 10 bucks. Total rip off.

I placed an order with ProFlowers several weeks ago to have flowers delivered to a relative on February 20th. When I checked the FedEx tracking on the 20th, the package was only just arriving at the city closest to the destination and the delivery date was then changed to the 21st. On the 21st, it snowed so FedEx did not attempt to deliver. I understand what happened on the 21st but why weren't the flowers delivered on the 20th as ordered? My email confirmation said that the flowers would be delivered on the 20th or earlier.

I ordered flowers for my wife for Valentines day and they were deliver the day before Valentines day. When they got to her, they're half dead. Last time I will order from them.

I ordered 3 separate Valentine's for daughters and wife, two of 3 were not delivered on time, one was never delivered, and UPS told her to come to hub to pick up. When she arrived they had mistakenly put it back out on truck for late night for delivery, but delivery was business address and was closed. Following week, sent wife flowers for Anniversary, received confirm delivery was on schedule for 19th or 20th, never delivered. I was told it would be delivered on 23rd. She thinks I forgot Valentines and Anniversary. Pro Flowers refunded one order for Valentines, have not heard back for Anniversary, but more concerned with on time delivery for such important dates; I ordered in plenty of advance too, they pride themselves on delivering for all your special occasions, but they do not deliver. They and UPS are full of excuses.

I ordered flowers to be sent to my daughter. I saw a picture of beautiful flowers. What she received was a bunch of stems, literally just stems.

My stepson & wife sent me flowers for my birthday. They arrived 2 days late, were not the ones they ordered and were frozen solid when they arrived!

My husband ordered a bouquet at Thanksgiving time. The flowers delivered were wilted from being frozen. Again at Valentine's Day, he ordered a Pink Calla Lily plant. The flowers were delivered the day after they were supposed to get here and again were frozen. I called ProFlowers to express my disappointment. They said they would send more on a date I was sure to be here. The arrived. They were a completely different flower (yellow, miniature rose bush) and again, were frozen.

My parents had flowers sent to me on February 13. I opened the box and several flying insects came out. They were quite large and very fast. The flowers were also dead and eaten. My dad and I immediately contacted Proflowers to only be told a member of upper management will contact us. Over a week later and three phone calls later to check on an update, we have not heard from anyone. I have a serious health condition and to have these bugs in my home is unacceptable. I am asking for Proflowers to pay for extermination. Out of frustration, I called 2/20 to demand an answer and explanation on the flowers and why we were never called back. Still no resolution.

I ordered the Deluxe Pink Romance for my wife. The first order we received was half of the flowers it was supposed to be. So we emailed ProFlowers hoping they would fix it, well they didn't. They sent us the exact same bouquet except this one was dead before it even arrived. Going online to write a review I see it isn't very common for anybody to get what they order or at least what its supposed to look like. We will never do business with ProFlowers ever again and I will make sure everyone I know does not either. This is what we ordered for over $120.00 and what we received that looks like $12.00.

My husband ordered me Valentine day roses. They came and were mostly wilted. I rarely ever get flowers, so I was excited until I opened the box! I think this is complete false advertisement and I suggest you never spend a dime with Proflowers.

I have to admit I was VERY disappointed and pretty embarrassed by the delivery of the flowers this Valentine's Day. When my fiancee received the flowers they were in a freakin' cardboard box! She had to open the box, take the (flattened) flowers wrapped in plastic out herself, get the vase out, and finally, arrange the flowers herself. Maybe I'm not familiar with the way ProFlowers does business or if this is common delivery practice but this was extremely unacceptable! Needless to say, I will not be recommending ProFlowers to any friends and family.

I received the flowers on February 12th as ordered. They had not bloomed yet as I was told they wouldn't be. I followed instructions that came with the flowers and had to discard some that didn't completely bloom and now have two flowers that haven't bloomed and are already dying. It is now February 19th a week later. This is not acceptable.

I've placed orders here in the past for my Mom and my Stepmom, and never received any complaints. However, when my husband decided to order flowers for me for Valentine's Day of 2015, I had the complete opposite reaction. I received my flowers on February 13th, 2015, Sweetheart Bouquet is what my husband ordered. This totaled about $50 after the so called "discounts". I was extremely surprised to see a box on my doorstep when no one had knocked to let me know it was even out there. I opened the box to another surprise: I had to put the bouquet together myself. The vase was separate from the flowers, and we had to arrange them ourselves.

I was away on Valentines day 2015 and was delighted to receive a rose bouquet ("It had to be you" from my husband) until I opened it. Upon delivery the roses had brown edges and only lasted 4 days and the alstroemeria never opened their bloom. The filler flowers were dead on arrival and went into the trash (see attached photos).

My fiance had order the PRECIOUS LOVE MEDLEY W/RED MINI VASE & BEAR for $49.99. The flowers were deliver on February 12th wilted and dead. The vase was also the wrong size therefore the flowers would not stand upright in the vase. I called customer service she was very helpful she stated she would send me another arrangement and offer me $20.00 off my next purchase. The next day February 13th the new arrangement came and those flowers were no better than the first arrangement. Totally dissatisfied customer.

My daughter received a dozen roses on Valentine's Day from her boyfriend. Within 24 hrs, two roses were drooped over dead. The remaining flowers had no smell and looked like leftovers on a cemetery grave. I called for a replacement bouquet. It arrived today... not a dozen roses, but rather 9 roses, lilies, ferns, etc. The arrangement is actually much prettier and fuller than the skimpy roses... not sure how long they will last. See photos below. I previously ordered flowers from this company. The arrangement looked nothing like picture, was skimpy, and flowers died shortly after delivery. Steer clear of ProFlowers!!!

I spent around $200.00 for my wife and granddaughter Valentine flowers. And I also ordered a Birthday bouquet for my daughter-in-law. ONE OUT OF THREE ORDERS WAS RIGHT! The order for my granddaughter were frozen and wilted when they were delivered. And there was an issue with the FED X driver whom tried to take back the Teddy Bear and chocolates (which I paid extra for), saying he delivered them to the wrong place. And the third order was not even the bouquet I ordered. I have filed DISPUTES for the payments with my credit card company. ProFlowers people are rude, untrained, and are not willing to help. I WILL NOT ORDER FORM THEM AGAIN.

I ordered flowers for my Mother for Valentines Day and delivery was for the same day, but told Friday or Saturday delivery. I waited all day watching for delivery, only for it to show up at 6:30pm (super bummed). The flowers looked good when opening the box but by the next day, most were limp. It was sad seeing the money sitting there next to long stem roses (from local company's delivery). I called ProFlowers back because my email was unanswered the day before. The rep Allen was super nice and apologized many times and is sending out another set. I hope mom likes these. Sorry Mom again.

My husband ordered me yellow roses for Valentine’s day. They arrived Fri., which was fine, but when I opened the box they were half dead. The flowers were wilted and had brown edges. The attached card said Happy Birthday (my birthday is in August), and Happy Valentine’s Day, Love Curtis. Not sure who Curtis is, my husband’s name is David. Hope Curtis's wife/girlfriend got better roses and that he was ok about her getting flowers from another guy.

When the flowers arrived in the box for my wife they were wrapped in paper and looked almost alive. We used the powder supplied, cut the stems an inch and watered them, placed them in the vase provided. The flowers went downhill from there. By the third day they were dying to dead and the only thing that survived was the vase. The so called flowers were an ugly, smelly black piece of crap.There should be a law against such fraud. I will never order pro flowers again.

Ordered flowers. They were delivered and were wilting the next day. Called ProFlowers. They said they would have another order delivered the same day. They did not arrive. Called back in and ProFlowers apologized and states they would send another order out - they still have not arrived. Not sure what to do at this point. Frustrated!!!

I received flowers in Dec 2014 for my birthday and on Valentine's Day. The size of the roses were sad. By the 3rd day both times the roses were drooped over and did not even finish opening. I was embarrassed for the person who orders them for me.

My husband sent me flowers on a non-holiday. I say that so there is no doubt of there being a shortage of roses due to Valentine's Day. I have never seen such a bad batch of roses with no smell at all. He would of done better buying at our local grocery store. They were brown on the edges and the greenery was falling off.

FYI: For complaints against ProFlowers one should file them on their Facebook page or the Federal Trade Commission. Social media is the only way it's going to push them to change. I ordered 3 dozen roses and they arrived separate from the vase, baby's breath and the stems had to be cut. If I wanted to make my wife make the arrangement herself I would have stopped at a flower shop, bought all of the flowers and threw them in her lap asking her to arrange them. One of the main purposes of having flowers delivered is because they are already arranged. Their advertising is extremely misleading. They did credit my card back but it was still a failed attempt and very disappointing.

FedEx delivered a "box" of flowers to my mother's house on Valentine's Day, but the flowers were for someone we have never, ever heard of - someone who did not live at this address. So, like an idiot, I expected ProFlowers to care, especially since it was Valentine's Day. I called ProFlowers and told them about the delivery, and told them it was the wrong address. She asked me the address, since it was delivered to the correct address and told me to call FedEx for a pickup...why, I don't know. I asked if she could contact the sender to let them know so somehow we could actually get the flowers to them, and she asked me did I know a man named Corey. I said I didn't, and that was all she cared to do about the mistake. I called FedEx and scheduled a pickup, told them the flowers in the box would be left on the porch, where THEY left them, for them to pickup.

Ordered a dozen roses to be delivered valentine's day. Total after 20% coupon was $58... not terrible but was surprised to see the poor quality of these roses. Tiny stems and a couple were already broken or could barely stay up on their own. For the 26$ in shipping/CARE fees, you would think they would do a better job delivering. Was home all day waiting for delivery only to find them out on the front porch in a box in the freezing cold that evening. No notification, no knock, not a call or email... Was a customer for proflowers for the past 3 years but they are beginning to get a little lazy and careless. On to the next flower company.

My husband ordered a dozen roses in a red vase, chocolates, teddy bear and an 'i love you' heart - cost $80. When they arrived Saturday morning, it was below zero, FedEx didn't even knock on my door (!) - just left them outside at my door. Not sure how long they were there, only reason I seen them was I went to change my laundry! Got them in the house, they were frozen. My roses had black on the edges and died Monday!!!! WOW, that's worth the money!!! Will NEVER buy from them again! THANKS FOR THE DEAD ROSES!!!

I ordered $19.99 advertised flower with vase. When I was happily waiting to receive the order, an invoice popped up for $52. I called and asked and they told me a million of things like "oohh you are charged $1 for a Saturday delivery", "oh but sir, there is handling - $4", "ooh vase is $3", "ooh chocolates are this much". So all I wanna know is how an $19 flower order can turn $52...is shipping and handling twice as much the order? So are you stupid enough to see that I will never ever order from you guys again?

I order from ProFlowers often, and I've never had any problems. The flowers are usually pretty close to the advertised picture. This time however they were AWFUL! The flowers looked nothing like the picture. I was embarrassed of the arrangement I had sent to my grandmother.

My boyfriend ordered flowers for me for Valentine's Day--the "It Had To Be You" bouquet. The bouquet that arrived looked NOTHING like the picture online. Some flowers were wilted when they arrived and others were broken and/or mashed out of shape. Unfortunately, my boyfriend did not remember that he had ordered from ProFlowers last Valentine's Day was disappointed when he saw the flowers because again the flowers that arrived looked nothing like the photo online. I gently reminded him that twice now ProFlowers has ripped him off! If you want someone to enjoy the flowers you send, DO NOT ORDER FROM THIS COMPANY!

I spent $162 on flower bouquets for my mom and sister. I rarely get the chance to do this and thought I was doing something special for both of them, well I was sadly mistaken. The flowers they received look nothing like the pictures online. I fully understood that they were going to come in bud form... What I didn't know was that they were going to receive flowers that were falling apart already and flowers that were breaking off the stems. All Proflowers has offered to do is give me a store credit for the full balance, but why would I want to buy more flowers from a company that doesn't care about presentation. From the reviews I have read on here, I am shocked that the company is still in business. Someone please shut them down!!!!

I ordered flowers for delivery on February 13. They arrived in bad shape because UPS left them on the front porch and did not ring the bell. It was a very cold day. I emailed PF on Feb 14 and by Feb 15 had an apology and promise to credit me with the full amount. Today, Feb 16 I see the credit on my American Express. :)

When I called to complain, the customer service representative said "you had to use the www.proflowers.com/birthday address to get the discount." It was very confusing and if they are going to give us a postcard then make it clear how it may be used and put an expiration date on it--there wasn't one. They said a supervisor would call me, but he/she did not call. Make it user friendly for the consumer.

It was Valentines week and I had placed an order of flower with a card and a I love you pick for my girlfriend as any guy should. My total with the discount was suppose to be $30-$35. They charged me double that. I got a shipping fee, a Saturday fee and a shipping and handling fee. First my gf never got her flowers Saturday, they didn't deliver them at the door. It was a UPS guy left it at the post office which she had to get till Monday cuz it was late by the time they got there.

Ordered a $59.99 bouquet of Stargazer Lilies for my girlfriend for Valentine's Day. I chose Friday, February 13th from their delivery chart, which shows me a "delivery fee" of $9.99. Chose my free vase. Next I bypass the "guaranteed morning delivery" for $14.99, get to the final order window and see a total of $96.99! LOL! My $9.99 delivery fee was now 15.99. Also added on was a guaranteed delivery fee of $9.99...huh, didn't I pay $9.99 delivery fee to start with? Or was that a "might get delivered" fee and you had to pay an additional 10 bucks to made sure it got there on the day you initially chose? And then a "care and handling" fee of $5.00...one would think that "care and handling" would be included in a "delivery" fee...call me crazy I guess. Then the usual tax. Whatever...it was Valentine's Day, I don't buy flowers often so I paid it. Girlfriend gets the flowers and say they look great but some buds are brown and leaves already wilted.

My coworker received a box of flowers from ProFlowers. They were sent to her anonymously. They arrived brown and one of the flowers was actually DOA. They sent her another Bouquet rather quickly, but those flowers were brown around the edges and looked almost as bad. I have purchased many flowers over the years but have never seen such sickly looking flowers.

My experience mirrors elements of some of the other reviews I've read: initial price "quote" quickly ballooned with add-ons such as Saturday delivery fee, handling, taxes, etc (my $39.99 grew to $72.03 with amazing quickness); flowers that arrived were a poor comparison to the ones pictured on PF website - frozen and wilted; they at least arrived on time. Most of my loved ones live out of town. I'm in a position to send flowers, and the like, at least several times a year. But, I'm now reticent to use ProFlowers again.... will use a local florist, even at higher cost. Makes no sense to spend money on an inferior product, at any price.

These are my Valentine Flowers. I should have gotten 12 red roses and candy but the roses were dead and the candy was missing, I did not like the mason jar, so this is a different flower vase. I called Pro Flowers and I was told I will get a replacement and I'm hoping that it is better than what I got on Valentine’s Day.

My Mom has had serious pancreas cancer and she ordered me flowers last week to say "thank you" for a my help during her illness and chemo, hospital stays etc. I received tulips from proflowers and they were wilted and absolutely pathetic looking. I called because I did not want my Mom to know because she has had enough to deal with being sick and they sent out a second set of flowers, roses and they too were sad, totally wilted the next day. I had called customer service and they promised to call me back in 24 to 48 hours.

I was feeling all warm and fuzzy just prior to Valentines Day so I responded to a ProFlowers e-mail. I had used them last year and had received good service, so I had confidence. This year I went whole hog and ordered up $280.00 worth of flowers for my old friend, my two daughters, and a granddaughter in four separate transactions. They arrived on time, but 2 of the orders were slightly wilted, and one looked like it had been retrieved from a dumpster prior to shipment.

My daughter is turning 18 years old, so I thought I would surprise her with flowers. They arrived dead, crushed, frozen, and broken! This was $80 wasted! Even though my husband works odd hours now, I'm going to ask him to find some time to pick up flowers from a local florist. I called Proflowers to complain and get a refund; this is the first time she received flowers, and it was not good at all. I'm never ordering from them again!

I got these flowers from my husband for Valentines day this past weekend. All I can say is horrible and a big waste of money!! They DID hit with hidden charges. The flowers were delivered in a box from FedEx and I had to arrange myself. They were half wilted and not near as pretty as the website. We DID everything the instructions said and 2 days later they are all just about dead. Total waste of money!! A $19 bouquet ended up costing $50. I could've gone to the grocery store bought loose flowers and made my own for less than $20. I was so unhappy and mad. I know it is the thought that counts but in my opinion ProFlowers suck!!!!

@ProFlowers You are a major #disappointment... I mean to make one mistake is forgivable but to commit a second one... Well, that is simply unforgivable!?! ...and the customer service is so bad and non-existent that I am surprised I was able to keep my composure because the options to either give me a refund or to have the flowers and gift sent on the following business day Monday the 16th... I mean, seriously?!? ...can you even call those realistic options when the whole point of paying you an arm and a leg to have this bouquet and gift delivered on a timely manner because it happens to be for a specific occasion that just so happens every ** year on the 14th of February aka #ValentinesDay?!?!?!?

Husband kind enough to get me flowers for Valentine's day. Well some were dead, others limp. My I love you sign came broke. The picture is enough to explain.

I ordered flowers believing the advertisement description. BIG MISTAKE! The flowers were poor quality, most of them were dead on arrival. Definitely not what I ordered. I would NOT recommend ProFlowers. Overpriced and not as advertised.

My fiance and I saw a commercial for ProFlowers about two weeks before Valentine's Day. I pointed out how beautiful I thought the flowers were & then the commercial begin advertising a deal for $19.99 with a code & with Valentine's Day delivery. He ended up ordering them. While processing the order, there began to be more fees. Standard delivery fee (to be expected) and another fee for Saturday delivery & of course a vase fee. He also ended up adding a card for $3 and it was literally a peel off sticker...

Being that my fiance is in the Coast Guard active duty, he was not able to be home for valentine's day due to being on patrol. He wanted to do something nice since he knew there was very little he could do. Well, on valentine's day I open my front door to go do errands and find the box of flowers. I didn't even know someone dropped them off. I open the box to find 13 out of the 15 dead roses. I was heart broken. My fiance did the best he could to ensure I had a great day while being in another country. I was so upset, but I didn't tell him how horrible the flowers were because I didn't want to upset him. He shouldn't have to worry about getting flowers he paid for delivered properly. Overall, thank ProFlowers for ruining my valentine's day. I will ensure that no one I know uses this company.

Failed to deliver the order. Calling customer service was a challenge. No one seemed to speak English well enough to really get the job done. On Saturday they emailed me to say the order could not be delivered with an option to choose a new delivery date. Instead I emailed back and cancelled the order. Sunday received a confirmation the order was cancelled and my card would be credited in 5-7 days. Next time I just look up a decent florist in the area I need flowers delivered and call them.

Placed my order online 2 weeks before the expected delivery date. This was a birthday gift and after 2 failed attempts, was never received. Complete waste of time and money! Ok customer service but they are hesitant to give any refunds.

Bought the dozen rainbow roses that came with ted mason jar and candy. Roses have wilted the very next day. I've bought flowers from Walmart that last longer than this. Never again. Not what pic shows...dies the next day. And charged me 50.29!

I ordered one dozen long stemmed roses for my wife for Valentines Day 2015. The flowers were delivered by FedEx and, since she was home at the time, they were brought in immediately and unpacked following the instructions. The morning after Valentines day I went downstairs to put on coffee and noticed that the flowers, which were sitting on the kitchen table, were brown around the edges and the middle of each flower.

My husband was very upset as Valentine's Day went on. I as his wife was told at 7 pm honey I ordered you flowers, chocolates and a teddy bear and I'm sorry but they aren't coming. He had apparently called and confirmed in the afternoon and yes sir they will definitely be there by 5 pm. I understand we were at the start of a storm but no hesitation we were guaranteed delivery. Well at 10:30 we called to complain, they finally found our order and agreed to give us a full credit. Oh don't worry my eye will be on the bill for that credit. All we got is an I'm sorry. HORRIBLE CUSTOMER SERVICE!

Note: I don't usually write reviews even when I get ripped off. I bought roses for V Day from ProFlowers. When they arrived, they looked battered but they were all I had so I put them in the jar they came with and added some water and "plant food." 18 hours later, they were all bent over, wilted, and the petals were falling off. They must have been packaged last month. Very disappointed in what I was sent. Back to 1-800-Flowers.

As others have mentioned, the cost of a $30 arrangement comes out to $70. That, however, is not my gripe. Flowers are expensive, I get that. Last week I ordered an arrangement from FTD that consisted of roses and carnations. It was delivered by a local florist and cost $80. For Valentine's Day, I ordered some Shari's Berries and they had a link to ProFlowers so I thought I would give them a try. They arrived via FedEx at 6 pm and were packed in a box. When they were placed in the vase, there were not nearly enough flowers to fill it and the flowers looked like crap, so bad that I was embarrassed to give them to the person they were intended for. When I pay that kind of money for flowers, I expect they are delivered already arranged and not in a box "do it yourself style."

As a receiver of these flowers twice over the past 9 years, I hate getting flowers from your company. This last experience was just like my first. My husband ordered this year well before Valentines day, but forgot until the morning of that this may be the case. The receiver of flowers doesn't want to have to arrange them themselves, yet you have to. Flowers come bruised and squished tightly together. Both times, the flowers arrived AFTER I left for the location to be delivered, for the day while I was at that location for 6-8 on a normal business day. This time, the teddy bear didn't come and the flowers my husband ordered for our anniversary arrived with the flowers he ordered for Valentines Day. Our anniversary is 2/22!

I pre-ordered flowers for a Valentines Day delivery (5 days in advance). The flowers NEVER arrived!!! I have heard nothing from ProFlowers (12 emails/calls) and have yet to even find out where my purchase is. It is now Feb 15th, so any delivery is a moot point, as the magic of the 14th is gone. FU ProFlowers. Never again. I will leave a scathing review wherever possible.

I ordered, as I'm sure thousands of other people did for their loved ones, a bouquet of flowers with a vase for my girlfriend on Valentines day. I bought a $40 bouquet (Pink Romance), with a $13 vase (Pink Blush glass). The bouquet was on some discount, 20% off, I think. I know there were some handling type fees, but I figured they wouldn't be too bad... I paid about $72 with the discount. Awful. That's $20 in taxes and handling fees. WHAT? But before the flowers arrived, I'm assuming (as I've only done this once before, with a different company), that she'll be greeted by a friendly delivery person wishing her a "Happy Valentine's" and they handed this marvelous bouquet that is the size of a basketball. Nope. None of that was the case.

The flowers my fiance got is totally different from the picture. I spend $111 for something cost $10 in the grocery market. Except I also get a small teddy bear and a small box of chocolate. I wish I can post picture to show you how bad the flowers was.

My husband ordered rose lilies for Valentines day and I got tulips that were broken in half, twisted and wilted. He is complaining to them when he gets out of the blizzard in New York. He was saddened and we couldn't believe how plain they were.

My boyfriend ordered flowers for me this past week for Valentine's Day. The flowers were suppose to be delivered Friday the 13th. So by Saturday late morning when they hadn't yet arrived he called ProFlowers. They said they couldn't deliver the flowers because our driveway was impassable. He was like, what? He told them the driveway was fine, it was plowed, and if they didn't feel comfortable going up the driveway then he should've walked them up. Then they said if no one was home they didn't want to leave them outside due to the cold temps. You cannot tell me that EVERYONE was home for their delivery. There is no way that is possible. Then my boyfriend mentioned that there should've been no reason that they couldn't walk it up And they said that they had so many deliveries that they didn't have time to 'go out of their way'.

Day before Valentine day, ProFlowers delivery person left a box of roses outside of senior apartments in the really cold weather without even trying to get inside. I brought them inside and left in front of apartment was mentioned on the package. Then I was trying to call to customer service to get an explanation, but service 7/24 was closed. I would never waste my money with this company.

I bought this junk because I'd heard the ad on sports radio and figured it'd be quick and easy. I went to the website and about crapped my pants at all the upcharges and inflated shipping. I decided to do this cause I figured they would really deliver something special. This was a two day special flowers on one day, and strawberry the next day. The flowers were delivered in a box and the delivery guy didn't even ring the door bell. I was curiously waiting for a text from my wife who was home all day and it never came. I got home that night from work to find the stupid box laying on my front porch. Brought the box in and we literally cracked up at how unprofessional and stupid this is. Little junk vase that won't even hold the roses. NEVER AGAIN!!!

I received two orders of flowers for Valentine's Day. The first was supposed to be 2 dozen roses. After one day, they are wilted and brown around the edges. Some did not fully bloom at all. The second was supposed to be tulips and tiger lilies (I believe). There are NO actual flowers, but some un-bloomed buds which are also wilted and brown. I would NEVER order from Pro Flowers. Ever. Shame on this company. Go buy anywhere else!

My son ordered chocolate covered strawberries for his girlfriend. They never showed up!!! He ordered them several weeks ago you think they could deliver!!! Needless to say Pro Flowers ruined the start of a special day! Way to go!! The customer rep was not even remotely apologetic! She could have cared less!!! Then she could not even send me a confirmation regarding refund!! Terrible company with even worse customer service!

So, I ordered flowers on Thurs., Feb. 12th for delivery either Feb. 13 or 14th. I placed the order online. The next morning, I get an email stating they cannot deliver said arrangement and to choose designer's request, holiday bouquet or none. So I called them and was placed on hold for a very long time. I finally got someone who did not speak any English and could not change my order nor cancel it because they could neither communicate with me nor transfer me to a supervisor or other person who could speak English. He finally hung up on me! I called back and got ProFlowers (apparently before I was getting Florist Express and I don't understand how these 2 companies are connected).

Just looked at the flowers I send my wife for V-Day, what a SCAM!! Surprised no one sue them yet. Website pic and what my wife actually received doesn't even come close. Learned my lesson and will keep going to my local flower shop. Btw, will tell everybody I know not to use any website that deliver flowers, especially proflowers.

I found a box of tulips sitting on my front porch. Unsure how long they'd been there. Although the thought was beautiful, the flowers look pitiful. They're lifeless. The green leaves have cuts and rips. I'm going to do everything I can to bring them to life. I know these were not cheap and I'm totally unimpressed with ProFlowers. I've known someone else to get roses from them and they were sad looking too. Always go local.

ProFlowers advertises a 19.99 flower special when you order, it pre-selects a vase for the flowers. The charges ran up to 98.00 because it ask you for the credit card information prior to giving you the total amount due. I called customer service and was told I should have read the fine print when placing the order. I am sharing my experience so no one else gets ripped off.

First off, being in a long distance relationship isn't easy especially during the holidays. This Valentine's Day I ordered my girlfriend three bouquets of mixed flowers including lilies, roses and something else which came out to roughly 49.99 a piece and then the price of 6.99 for the vase and the outrageous shipping, handling and care prices. Not concerned about that. My concern was that I ordered two weeks in advance to make sure that my order was placed and would be shipped on time. However, when my girlfriend received her flowers, she only had ONE bouquet handed to her and gushed about it. This isn't the part I get mad, no. Unfortunately, the part where I'm fuming is the part when she opens her card and reads "Happy Love Day, Mom! You Rule! Love David!"

Their online pictures of flower arrangements were nice. What you will receive though is completely hideous and embarrassing. I will definitely blog about this experience and tell everyone I meet to not order anything from ProFlowers. What a waste on my money. DO NOT WASTE your time with proflowers.com, what a scam.

I ordered from Proflowers on Feb 9th. Asked if they could be delivered on the 14th which is a Saturday. Was charged an extra 9.99 for Saturday fee on top of 14.99 shipping. Just got off the phone with FedEx and because Proflowers shipped my flowers late. I won't get them until Tuesday. That defeats the purpose when I wanted them delivered on Valentines Day. I'm very upset and angry that my Valentines is ruined now. I will never order from this company again and I hope this helps everyone who thinks this is a good company because it's not.

You would expect for what you pay, 75 dollars, for that at least you get decent quality. Several steps below from what you would from getting at Bi-Lo. Wilted and torn.

I ordered a Valentine's Day flower/gift package two weeks before Valentine's Day for my wife. I get an email from FEDEX saying that it won't be delivered till Monday through an email. No call from PROFLOWERS! This is the one day to show the world how much you love your wife and I was counting on PROFLOWERS. Never again will I count on PROFLOWERS! I ordered flowers from YOUFLOWERS for both my mother-in-law and mother and they both received theirs, during a blizzard, on the same day and I ordered theirs only a week in advance! Needless to say, my wife was very disappointed to find out she didn't get anything on Valentine's Day! When I called customer service upset, the lady (Diamond) told me if I didn't calm down she was going to hang up on me...REALLY? ARE YOU SERIOUS?! I would like to know how any women would feel to know on Valentine's Day they weren't getting anything!

My flowers were delivered to my job, from my boyfriend on Valentine's day. How embarrassing to have dead flowers delivered in front of all my co-workers.

I ordered a beautiful arrangement of 30 tulips with a cherry red vase and it included a teddy bear and chocolates. I also ordered an arrangement of $20 that included a clear vase. When the day came 2/14/2015 and my mom received her gift she was very thrilled and sent me a picture. To my surprise I had my mother standing there with 15 tulips and a cheap looking vase. I called immediately and they told me that they could send the whole order to me again but until the 17th. I then asked what about the money I paid to get it shipped on Valentine’s Day. She said she couldn't do anything so I decided to get a refund. I will never purchase from this place again.

Look at all the pictures other reviews posted of what they received vs. what was pictured. I had thought about having these delivered to my significant other's work. Thank goodness I hadn't, as assembly is required. Basically, they fedex you a box of frozen flowers, your vase, and your chocolates (also frozen). Supposedly they perk up after 3-4 hours of being in the water with flower food. So unless you've planned 3-4 hours in advance, you're going to have some pretty laughably embarrassing flowers. I cannot stress how glad I am that I chose not to have these delivered to my S.O's work. At least now I have about an hour and a half to troubleshoot which will probably result in me having to go out and buy some more flowers. $60 wasted. Very disappointed.

Received flowers from a new friend for V day. They are awful looking. Black edges, no fragrance, two broken, they look poor quality and I am hopeful that he didn't spend a lot on them. I won't use ProFlowes ever again. I would hate someone to receive flowers that look this dreadful.

Placed an order on 2/6/15 to be delivered on 2/13/15. Paid for shipping cost and the extra fee for guarantee delivery on specified day. On the day of expected delivery, nothing. No email, no phone call, no tracking #, NO FLOWERS. I received a tracking number late that night without any expected delivery day but the only info on it was that the shipping label was created on the 13th (the day it was suppose to arrive). Called customer service to question what happen to my order but all they could tell me is that they can cancel it, if I wish and the reason is because the shipping carrier did not pick up the package. It clearly stated that they didn't even ATTEMPT to ship it until the day of so how could they blame anyone else. Obviously it was a screw up on their part. Throughout the whole conversation with the rep, no apology for the situation. Company does not care about customers. Will not use them, recommend them to anyone.

ProFlowers scammed me into additional delivery charges. After placing my order online the website did not display my total charges before the submit button, so my $24.95 bill on the website showed up as $50.04 on my credit card PayPal account. To make matters worst I have to be stuck in my house 9:00 am to 8:00 pm all day on valentines day to receive my delivery without any notification from the deliverer.

When you pay a flower delivery company $70 for roses you expect HAND DELIVERY!!! Not ProFlowers. They were sent fed-ex who dropped them at the door, not even giving a chance for my wife to open the door. Secondly they arrived in a box not arranged as you would expect or as they advertise them online. When she opened the box I was embarrassed at what was inside. The flowers were wrapped the way you buy them on the street corner. When she unwrapped them to arrange them I was even more embarrassed. The roses were tiny!!! Most were small buds not even fully grown. Some not much larger than a Quarter. I've purchase roses on the street for $5 three times the size of these roses!!! BEWARE!!! DON'T BUY FROM PRO FLOWERS. YOU WILL BE VERY DISAPPOINTED!!

I ordered flowers from them and when they came they were wilted and brown. This was supposed to be my wife's Valentine's Day but it turned into a nightmare! I paid a king's ransom for garbage product. Please help!

I ordered something called "Pink Romance" for a Valentine's Day gift. It arrived in the morning as expected but in a box. I needed to unwrap it and put it together. Leaves, roses and asters are damaged. No blooms on the lilies. It is embarrassing. $44.99 for the flowers. $14.99 for the vase. $15.99 for standard delivery. $9.99 for Saturday delivery. $4.99 for special handling. $6.14 for tax. $97.09 Total. Bouquet looks pathetic compared to the photo from the site I ordered. Picture of what I received attached. Now I am going out to buy a real bouquet.

UPS delivered my wife's flowers around 6 on Friday the 13th. Saturday 9 a.m., they are half dead. For 90 bucks I could have at least gotten 24 hours out of them.

See the pictures of what was purchased and what was received. Paid about $60. Flowers were not "arranged", just a group of half dead tulips and irises, which you have to put in the enclosed vase. Flowers are much worse in person - petals look diseased.

I received flowers for Valentine's Day from ProFlowers. They were the worst flowers I have ever received. The flowers were of very poor quality; many of the stems were broken or the rose buds fell off the stems when I removed them from the "do-it-yourself" assembly kit... very romantic. I have never been so disappointed upon the receipt of a gift and cannot believe that anyone would be so lazy as to orders flowers from this business. Read the reviews online... one man said it well "A great way to send a cardboard box to the one you love."

Not worth the money. First of all they come on a Fedex truck in a do it yourself kit....so whoever you’re sending them to on Valentine’s Day (or other occasion) has to unpack them, arrange them and everything themselves. When online it doesn't even mention that. It seems like they’re going to come already made, in the vase and everything. But nope, they are not full or vibrant as the online pictures appear to be. A lot of false advertising. I ordered the rainbow long stemmed roses and they have NO red roses in them even though the online pictures appear to show them. They are Walmart quality roses for 10x the price. The only good thing is that they arrived on time... But for $20 in shipping costs they better of.

My husband send me flower, chocolate and a bear for Valentine's Day. He paid over $100.00 for this order. The flowers were fill with dried leaves and the roses were so small and look nothing like the pic online. The bear was so small and hard. It was poorly made with one ear to the top of the head and the other on the side. It was delivered via UPS and was left at my door step all day. Would never recommend this company. The worst.

If the sender weren't my husband I would think someone hated me and was playing a joke. This is the 2nd time I received roses of extremely poor quality from ProFlowers. I received the roses pictured below on Wednesday. Followed the care directions to a "T" but when I came into work the VERY next day, they looked like this.

I received a dozen pink roses today from my fiance for Valentine’s Day!!! I was very disappointed with the quality!! They are wilted, flimsy and brown around the edges! He called to ask if I received them but I didn't want to describe what they looked like, didn't want to hurt his feelings!! Therefore, I will not disclose the order number so he cannot be reached by your company and upset!! The flowers are pitiful in the fullest!!! Thanks for the wilted flowers.... Proflower!!!

Just received my flowers which my husband had ordered for me and I pull them out and they are all dead! They are terrible. It is sad they actually sent something like that to a customer on Valentine's Day. Please don't order from these people. Horrible! There was supposed to be 100 blooms - the blooms are all dead except for about 4 and even those look brown and wilted.

My husband purchased a 29.99 bouquet of roses (for me) for Valentine's Day. The description was a vibrant rainbow assortment of 1 dozen roses (including red). When the arrangement arrived, it was pathetic. I received 12 roses (none red), all pastel - pink, yellow, peach white. It looked more like an Easter arrangement. Half of the flowers were brown and on the verge of turning - 2 of the flowers looked flat - like someone had sat on them...lol. Maybe 2 of the flowers were actually in good shape. Very disappointing - especially if you are trying to make an impression.

Decided to order my mother a beautiful bouquet of multi colored flowers for Valentine’s Day and when I saw what was delivered... let's just say I was highly upset! The roses I paid for looked absolutely nothing like the roses if I can even call it roses that were delivered! I'm so upset that I wasted money on ProFlowers and even more upset that my mother received that. I would NEVER IN MY LIFE ORDER FROM PROFLOWERS!!

The flowers came extremely wilted and dead. When I called to complain, they offered me a store credit. Why would I want more dead flowers? Finally she gave me a refund but it was so disappointing to receive these flowers on valentines day. What a waste of a sweet gesture by my bf.

I, like everyone else placed a order online. We were sending flowers to a friend for her birthday, when I placed the order I didn't know she would be out of town. I found out a few hours after I placed the order. I immediately called and changed the delivery date. The CSR assured me everything was changed and they would be delivered the following week. Well that definitely was NOT the case. The flowers arrived on the original date and were placed in the DOORSTEP! To a home no one would be at till the following week! Luckily her sister was still in town and was able to swing by and grab them and place them inside.

I tried to do something nice for my wife for Valentines Day but instead I embarrassed her in front of her co-workers because they sent her DEAD ROSES. DO THEY KNOW WHAT DEAD ROSES SYMBOLIZE?

My husband sent me what he thought was a beautiful arrangement for our first Valentine's Day as a married couple. I received it at the office in a box and when I opened it I was surprised, and not in a good way. The arrangement was completely green! No color whatsoever. I had to cut off the ends, add water and plant food and arrange my own flowers. I called my husband and needless to say he was very upset and disappointed after I told him this.

I wanted to buy some flower for my beloved one, so I saw a good deal for $19.99 then I added a note with costed an additional $3 dollars. I was then showed the shipping options, so I selected the one for Valentine's Day. Ok it charged me a $9 shipping fee then I was like ok, then I selected the PayPal option and to my surprise It asked me to accept request for "future payments". I accepted it right away. It charged me $54!! I got a confirmation email and I was like what the heck?!?!?!

I decided to use Proflowers after hearing an advertisement on the radio. It sounded like a great deal, but what started out as $29.99 ended up being $65.95 after the various shipping and delivery charges. I decided to order anyway because, after all, I love my fiance and wanted to get her something special. When the flowers were delivered they looked nothing at all like the photograph online. I expected a little variation but the reality was something akin to false advertising. I was embarrassed and felt terrible that my fiance received this joke of an arrangement for all of her coworkers to see.

Regarding my Valentine's roses for 2015. Second time I used ProFlowers. I should have learned my lesson the first time. I paid $106.91 for 2 dozen roses to be delivered the day before Valentine's day, with 3 days notice. I paid $16.99 delivery + $4.99 guaranteed delivery on 2/13 + $4.99 care and handling. So $26.97 in delivery fees total! But I wanted the flowers to arrive to my wife's school on time and in good condition.

I ordered tulips and a free vase which was 20$, the total with shipping was almost 40, for my girlfriend and the flowers were completely dead. They were brown and they crumbled off as she opened it. WAY TO GO PROFLOWERS, I will never order from you again and your customer service is terribly.

After spending hours on the phone with multiple representatives and $100 later, I can to CANCEL my order. Proflowers is completely unprofessional and simply DO NOT CARE about your business. I placed two orders on Thursday for SAME DAY DELIVERY, just to be notified that it cannot be honored. I accepted with disappointment that my orders would be delivered the next day, just to be told AGAIN they could NOT be honored. After going around and round with customer service and spending two days on the phone with customer service my mom nor my sick grandmother will receive their flowers for Valentine's Day. Thanks a lot Proflowers!!!!!!! A very pissed off now NONCUSTOMER!

Just received the valentine's flowers for my girlfriend yesterday.. Take a look at the pictures below.. Guess which one is on the website and the one I got.. Price of the flowers were $33.00.. Billed $66.00 for shipping and handling.. SCAMMER.

I ordered flowers to arrive at my boyfriend's work for Valentine's Day. It was the "hugs and kisses" bouquet. The flowers and leaves at all obviously been frozen and then packaged...they were wilted, wet and dead. The instruction said to place the food crystals in water and let them sit for 3 to 4 hours and they would bloom. Surprise, surprise...after 24 hours in this "magic mixture" they are still dead. Their guarantee was to respond to emails in less than 10 hours. It's been 24 hours since I complained about the dead flowers and I've sent three emails...still no response. So I finally called their customer service number and the only thing they offered to do was send another bouquet of flowers. I said," just what he needs more dead flowers a week after Valentine's Day." They gave me no option for refund.

I sent an arrangement of flowers to my wife at work for Valentine's day. They were a total disappointment. They looked half dead. Their ad is very misleading if this is what one gets after spending so much money for their flowers. I could have gone to our local market and got a much nicer arrangement for a lot less. I will never again order from this company.

I ordered flowers from ProFlowers online for delivery today for anniversary. They never arrived. Called customer service and they told me they were closed and said I'd get them tomorrow and I told them I ordered them for today, not the next day. Very frustrated and dissatisfied. Will not make any plans to use their service again.

Well I got flowers from them a few weeks ago and they were beautiful but today's flowers was a total let down. When I called the company I talked with a girl for 30 mins and she kept putting me on hold. I will never order from them.

I ordered flowers for my 4 daughter in laws for last year Mothers Day. They were delivered on time. BUT they were the ugliest and worst flowers. They looked nothing like the pictures. They were just flowers in a box with a vase included. No arrangement. They were just awful. My advice is to contact a florist in your area and order them directly. These flowers are horrible.

When I ordered from proflowers.com I expected to pay around 55 dollars for the order of flowers to include all the costs. When I actually looked at my emailed receipt there were so many additional charges, it almost doubled the cost. I also had a 20% off coupon. I will never use them again and I urge others not to either.

ProFlowers has the most ghetto people working for them. Canceled my order. They said I would not be charged and then took the money out. Anyways six days later I have Ben waiting for ''call back" and nothing yet. Worst company ever.

Advertised flowers for $39.99 with a 20 % discount. By the time you confirm, they add all these additional charges to bring the total to $79.00. This is the second time I used Proflowers for flowers for my daughter in another city. The first time, they missed the delivery date (they did give me a refund). This time, I didn't know the total amount until "I confirmed"... Not $39.00, but $79.00... Never again... Call a local florist... They will give the total amount without trying to hide it.

Beware! ProFlowers has a LOT of hidden fees that they don't tell you about during the ordering process!!! Substantial fees. They are not upfront about what anything costs! I will not use them again.

I purchase flowers from PROFLOWERS for 29.99 and a Vase for 6.00 and the total came out to $74.85!!! I was charged Care and Handling, Standard Delivery and Guaranteed Delivery. The same order on 1800FLOWERS.COM comes out to 59.00. I will never shop at PROFLOWERS again, and I will let people know that they upcharge and take advantage of people. All The Frills: $29.99. Pink Blush Glass Vase: $12.99. $3 Off Your Vase -$3.00. Care & Handling $4.99. Standard Delivery $14.99. Guaranteed Feb. 13 Delivery $9.99. Tax: $4.90. TOTAL: $74.85.

What I got was nothing like the picture. I spent over $50 once. They added shipping tax etc. for 20 tulips. I ordered the 16 inch. I got short wilted, stubby tulips. Really sad looking. Well, once burned...

I placed an order to be delivered after three day then realized I made a mistake. I emailed their customer service several times and never got a response. Tried to contact them through Paypal and never got a response. After two days they charged me and sent my incorrect order even after my attempts to cancel it. I still have yet to receive any email or call back. Worst experience ever with an online florist.

Why woman wouldn't want twice as many flowers right?

I ordered what I thought was a reasonably priced 2 dozen flowers. When I checked my credit card, I discovered the total price was almost twice the advertised amount. Upon talking to a customer service person, I was advised that there were four (4) additional charges to the cost. I then went back to their web-site to recreate the order. They never revealed the total cost until I entered my info. From now on, I'll go through a live person, no more click and order for flowers…

I have received flowers from this company a number of times. Every single time the product is beyond terrible. The flowers are dead and the roses are completely misrepresented on the website. False advertising? I think so. If you really want to send flowers that make your recipient cry and feel even worse than by all means, go ahead and use ProFlowers. I cannot believe the quality of these flowers and the fact that this company even still exists. It's hard to tell your s/o not to send you flowers because they are awful and depressing.

I just sent a Valentine arrangement (via the ProFlowers website) to a friend. I assumed there where shipping charges, but when ordering it does not show the amount UNTIL YOU SUBMIT YOUR ORDER. Ordered a "special" bouquet for $19.00. Shipping fee was $12.99, Valentine delivery fee $4.99, handling and care fee $2.99 and then taxes. So, I paid $21 in delivery fees alone for a $19 bouquet. I called the 800 number immediately and after listening to the prompts - was on hold for 5 minutes, was disconnected. Nowhere on their site does it say there was an extra charge for Valentine delivery, nor handling and care fees. If I had read all of their poor reviews ahead of time, I would have never ordered. Live and learn the expensive way. I'm going to have my friend send me a picture of the flowers when she gets them. I am expecting another disappointment.

I have used ProFlowers a couple of times. Every time I get their emails, there is this great advertised price. However, once you log in, fill out the paperwork and give your credit card number, at the last possible minute, extra charges appear. For example even if the website says "$4.99" weekday shipping, they charge you more - three times more! So, I called. Again, you have to start your order over again, from the beginning, go through every screen and then, after the customer service agent has you invest another 20 minutes - minimum - of your time, the mysterious charges appear and she or he tells you that it is because of this or that and that they have no control over it. The real problem is the reason for the extra charges is hidden until the end (literally the last screen) in the hopes that you have invested so much time that you will continue with the purchase.

I am not the type of person to write reviews of negativity only good vibes if I feel the need, however after seeing the quality of the flowers I ordered my girlfriend for valentines day, I felt I must comment to make other consumers aware of the terrible products. I am a business owner, and if I put out a product that looked like this, I would absolutely refund the customer no questions asked. The worst part is I started dating this girl less than a month ago, and she is everything I could ask for, but lives 2 hours away from me, so it's hard to meet face to face on a regular basis. I wanted a great first Valentines Day for the both of us, now my first impression for her will be that I am a cheapskate, and ordered cheap flowers, from a knockoff bargain center. I am truly devastated and proflowers has totally ruined my first valentines Day more than words could ever express.

I ordered flowers online expecting to pay $49.99 for it to be delivered. Placed my order with a credit card and still thought the worst case scenario would be that I pay maybe an additional $10 for delivery. When I got the final bill, it was --- amount charged: $77.48. I was stunned. I immediately called to cancel the order. It took me 15 minutes to get through. I spoke to a woman who told me that she could cancel the order and that I would receive an email within 10 minutes. I waited 2 hours and received no email. I called back and got a male rep this time and was told the same thing. I waited another 2 hours and still no email.

I had an order placed and ready to go for 3 flower bouquets, all going to the same address. After completing the entire order including entering payment information, I was shown an order summary with not 1, but 3 standard delivery charges, plus 3 charges for "guaranteed delivery" on the standard delivery date I had selected, plus 3 care and handling charges. The delivery charges ended up being more than the cost of the flowers, despite all 3 going to the same address. The hidden and inflated delivery/handling/care charges are bad enough, but to charge them 3 times is borderline criminal.

I recently saw an Ad for a dozen roses for $19.99. I went to the website where it shows you a price of $19.99 in the beginning of transaction but when you finally get to the end you see the extra charges of Shipping and Handling as well as a Delivery charge! I called Pro Flowers and asked where I could pick up the flowers... their reply was "you cannot!" So I asked to have the hidden charges removed since it was advertised at 19.99 (with No Option of No Delivery), yet the total came to almost $40.00!! If you're going to advertise a price you must be held accountable for that price!! Please help me show this will not be tolerated and Boycott ProFlowers. I'm also filing a complaint with the Better Business Bureau. Regards.

I ordered flowers for my mom for Valentines Day. It was a sweetheart roses bouquet for 19.99 plus shipping it said with free chocolates and a free vase. When I placed the order it didn't show me all the charges. I received a detailed invoice via email. It went from 19.99 to 49.98. They charged me 19.99 for the flowers, -9.99 for the vase, 12.99 for standard shipping, 9.99 for Saturday shipping and 2.99 for care and handling, plus tax. So my Saturday shipping fee covered the price of the vase that I actually paid for!! This web site is a joke. Very misleading wouldn't recommend to anyone!!!! I don't understand why I was charged twice for shipping Saturday or not.

Proflowers has been running ads on major TV cable networks, the Military Channel is one. Their ads are slick & glitzy, picturing beautiful arrangements of roses, offering a 50% "discount" if you enter a "promo code", top-quality service & delivery, etc., etc. I "bit"... hook, line & sinker, & placed an order for one dozen "mixed roses" with a "free" vase. Total was to be $19.99. Once I placed the order, I received a short time later an email from this company informing me that, in addition to the $19.99, they would be charging me an additional $12.99 for "standard delivery", an additional $4.99 for "Saturday delivery", and another $2.99 for "care & handling"... "new" total = over $40. Quite an unwelcome "surprise", needless to say.

I live in South Carolina with my sisters, and we recently ordered flowers for our mom in Oregon. The order was (from my confirmation email): 30 Sweetheart Tulips w/ Rocky Mountain Chocolates, and w/ Glass Tulip Vase. I paid extra to have this order delivered on Saturday.

The first time the girl had nonstop computer problems and I had repeat myself 10 times. The second time I called because there was no card or food and the box was rough. The guy on the phone had no compassion, and made me feel like he didn't care. He was quick and really didn't fix anything.. Very unhappy. I don't think it is worth the price either. I could have got it delivered and cheaper in town. Not again.

Placed order Friday AM for Monday delivery. Floral selection not available, notified by e-mail, fine. Monday at noon, receive e-mail to notify can't deliver "due to location". Spend 30 minutes on hold with Proflowers, 30 minutes on hold with sister company. When asked why no one communicated earlier so I could make alternate arrangements, I got a feigned apology. Told I would have to pay $40 upgrade to get them delivered a day late, the day after I requested after they failed to make the delivery on time and substituted the arrangement I declined.

I ordered flowers from ProFlowers for a funeral. I was mortified when I saw what arrived!!! They were wilted and not even arranged. It looked like someone went to the discarded flowers and plopped them in a vase without arranging them and then delivered them to the funeral home. I apologized to the family who had lost a loved one but I still felt humiliated. I paid a total of $101.35 for these flowers and I feel like I got cyber robbed. I am adding an image of what I ordered and 2 of what was delivered. 2 different views. Don't buy from ProFlowers!!!

Purchased the Lots of Love bouquet to be delivered. Was very highly upset at the appearance of the product. Everyone knows that companies use the best picture of a product, but the flowers I received were absolutely nothing like the picture. There were blooms that were hanging to the side, not standing erect. While I knew they could still be buds, these flowers were very small. Honestly, my local grocery store or Walmart has flowers that are much more beautiful and bountiful for much less. Highly disappointed. Will order from a local florist from now on. Below are pictures of received flowers.

ProFlowers has some beautiful arrangements available for purchase. I cannot understand why the delivery charges are allowed to be so high. If I place an order for an arrangement that costs $39.99, by the time I get my final total it's almost $65. Where does this make sense? $15 for shipping? Another $3 for handling? and a $6 tax? You're ripping people off. Arrangements are almost doubled by the time you get to checkout your order. Back to the old fashioned way of buying the flowers myself.

A couple of weeks ago I placed 2 Orders to be delivered to 2 different locations for 2 family funerals. They were supposed to be EXACTLY THE SAME IN VALUE AND APPEARANCE. WHY? Because I PAID EXACTLY THE SAME AMOUNT FOR BOTH ORDERS AND ORDERED EXACTLY THE SAME ITEMS.

I had to write to tell everyone not to use ProFlowers. Like everyone else, I ordered online thinking everything was okay. I got a receipt and everything saying it was okay and it will be delivered on Friday. Came in to work Monday morning to an email to say the funeral arrangements I ordered didn't make it. I was so upset. This was a very loyal employee who we consider family. So I called and they said it was a system problem but they could have notified me way earlier. I will NEVER order from them again. NEVER.

I cannot control when someone uses ProFlowers to send me flowers. The picture of what is ordered and what is received is so far from accurate. They are correct, the roses arrive in bud form. But even opened, this arrangement would not look close to the advertised picture. And, one of the rose buds just dropped off. They say the roses are from Equador, but I've seen Equadorian roses and they are large. No way. The customer support people are terrible, but I guess I would be like that if I had to spend my day talking to angry customers. You would think they would be more understanding as flowers are a gift for special occasions, when someone is ill, to cheer people up.

I ordered for a flower which was sent to my email shaped like a cake and design with flower colors which my wife love. I couldn't wait but I ordered the flower and six chocolates in a box to be delivered to my wife. She received entirely a different flower with one chocolate in a box. All attempts to resolve the issue failed. I spoke to a supervisor named Gene (Don't believe she gave me her real name) and she was very rude. All attempts to contact other supervisors failed.

I had placed an order on 17th Dec 2014 for a delivery to be done on Jan 5th, 2015 for a special friend of mine for a special occasion. Today on Jan 5th I call at 12 noon and ask them the status and the representative informs me it will be delivered by 4:30 PM. Then after several hours no update, I called back to check and the representative now on the call informs me it has been rescheduled to Jan 6th, 2015 and there is nothing they can do about it. To top it all she offered me a 40% discount for the next purchase. Really, dear do you? I would place an order again with the kind of crappy service you have given me. I asked for a supervisor and she puts a long never ending hold and the call gets disconnected. No call back from them.

See what arrived, versus their website photo and description. Deceptive. 'Santa's coming to town in style this year. Whether as a gift or a playful centerpiece, this keepsake ceramic Santa boots pot overflowing with an 8-10" tall red Kalanchoe plant is the cutest choice you can make. Red Kalanchoe plant, Santa's Boots pot included, 8-10" tall, Includes care instructions, Item #30044907, Santa's Boots.'

The first picture is what Proflowers shows on their website. The remaining pictures are what I actually received as a gift. The three flowers in the smaller vase were broken on arrival. I have had these flowers 3 days now and as you can see they are nearly dead. They have NO smell at all. My out of state family has sent me flowers from here many times and each time, half the flowers and greenery go right in the garbage because they are dead. I don't know if I have the heart to tell my family that they are being ripped off every time they send me a bouquet of nearly dead flowers with no smell. What a rip off and just depressing.

Hi I just received order # ** . It is a sleigh with a candle. It is CRAP - the runners are wobbly and it turns over. I am of a mind to light the candle and let it turn over and burn my house down and sue pro flowers. You need to change your name. There is NOTHING pro about this. This thing looks like it was made in china ~ duh.

I wanted to inform you, the florist you sent your business to is a joke. Flowers by Rogers Inc. They stated the arrangement was so horrible because you failed to pay them properly. I'd like for you to see what was sent versus what I ordered, I've attached pictures. But first I'll tell you what happened. I ordered flowers Wednesday for my grieving grandmother. I sent my mother to the house to wait for the flowers and to ensure they made it without issues. She waited and waited until 10pm when finally I told her to go home and called your customer service line. Your reps told me the flowers showed delivered. I spent an hour trying to get your rep to understand that was impossible so her resolution was they were stolen. Also impossible due to the community my grandmother lives in. Also offensive. Finally after we determined they in fact were not delivered, I asked what would be done for our inconvenience, she told me she would not charge me the delivery charge to deliver them Friday (today). I said I was appalled to even think she was considering charging me again for your mistake.

I ordered flowers for my mom using ProFlowers and I did this on the internet. Initially, the purchase looked really good and I was happy with the price until the total amount was revealed. On the ProFlowers website, the shipping cost is more less hidden on the far bottom corner of the screen. In fact, you have to scroll way down to see the shipping cost which is a ridiculous amount that's more than double the price of my order!

I won't say anything because the picture shows everything plus the customer service did not make me happy even after I called and complained about this mess and I am very disappointed!!

I wanted to have ProFlowers send something to my wife who was in the hospital over Thanksgiving. When it didn't show up on the desired date, I checked my email to find that they couldn't make the delivery date and wanted to know if I wanted to change it. Being it the Thanksgiving, I called the special number and spoke to a "Customer Service Rep." After they took the replacement order they made the promise (and they should never do this) that it would be there the next morning at the hospital. I was hoping for the best. The next day came and went, so I called the hospital front desk to see if the flowers were delivered and there was nothing there. I then checked my order online and found that NO ONE had picked up the ProFlowers Order for delivery. I immediately called and cancelled the order. Then on top of it all, they claim that they would only credit me a partial refund for a waiting period. So I called again and got the runaround. Eventually, I did get the full refund, but I will NEVER, and I mean NEVER use ProFlowers again.

I placed a special order of a bouquet for my Mom a few days in advance (obviously for a special day). On the 11th hour they sent me an email telling me they could not put together the bouquet that I had selected but could send their own choice in place of mine because they could not fulfill my selection. So now that I no longer have the time and resources to select the bouquet of my choice, I now have to settle for a random bouquet selected by a local florist. I am so completed disturbed, furious and outraged. This practice is so infuriated and is clearly taking full advantage of my helpless position. If I wanted to have a random inferior crappy bouquet sent to my mother on her special day, I could have chosen hundreds of other providers. I originally chose this company because I was able to make a specific choice amongst many arrangements well in advance and to be able to relax the day the flowers were to be delivered.

I am truly disappointed in your online description on how flowers to a recipient, in this case a loved one. Don't know if I didn't read fine print or what not, but as a customer I am lead to believe that I am ordering from you. You then have a local florist in Tampa that delivers the flowers in a vase and fully bloomed and my partner is overjoyed and overwhelmed to see how much I love her in the effort I have made to relay that message. In your I am sending flowers in an ugly cardboard box to her job, in front of her coworkers. This is not a traditional way of sending flower to a loved one at her place of employment and this is where your website is misleading. Luckily I wasn't sending flower to a funeral of a dying family member. Well as you may notice I am not happy about this whole ordeal and will post this same email on any online review site I can find. This is extremely embarrassing and don't think I will be able to look at my girlfriend in the face when I get home. #Veryunsatisfiedpreviouscustomer

I had used Proflowers many times before. I decided to send flowers to my daughter, who had been sick for an extended amount of time. I wanted to surprise her. That didn't happen. The express delivery was delayed a day. I was told they had to substitute my selection with a different one. They were supposed to be delivered the next day. They gave me a $15 credit for the inconvenience . The next day my order was completely canceled and they said they couldn't find a local florist to deliver them. That wasn't true. My daughter has florists all around her in Indianapolis. I have called literally 7 times. Keep getting promised a complete refund. It's been three weeks and nothing refunded. So upset!

I order flowers for my friend's birthday last month. It arrived on during that day which was good. But the flowers wan not last long, it fall off in 2-3 days. The chocolate candy was melted when it arrived. I definitely not order from this business again.