ProFlowers Reviews

I placed a Mothers Day order, the Ultimate Mothers Day Special, which I paid a pretty penny for because it was the gift I wanted for my mother. It included Flowers, New Pink Mason Jar, Rocky Mountain Chocolates, New Relax & Indulge Spa Set, "Best Mom Ever" pick, Mother's Day Greeting Card. However, the only items she received was the vase, flowers and card. I called ProFlowers to see if they could deliver the remaining items and was told they could not do that, but would be willing to take half of my order. If I wanted my order for half the price, I would not have ordered what I did. I will never use this company again!!! I am now having to order chocolates from somewhere else to send to my mother. Disgusted!!!

2 orders and 2 missed deliveries in a row. 2 special moments in the gutter... Never again. Order your flowers local... These guys are terrible. Never again.

My mom has never received flowers at work. I thought it would be a nice surprise for her to have some delivered for Mother's Day. I have never ordered flowers for anyone before, but heard a commercial for ProFlowers, so thought I would give them a shot. I ordered them on Tuesday before Mother's Day and paid extra to have them delivered by Thursday at noon, as my mother was going to be off work Friday-Sunday. I was told I would receive a tracking number when they were shipped out and a confirmation when they were delivered.

I was charged twice for flowers and twice for shipping. The price in cart is different from the final price as they charge you shipping plus a service charge and then I was also charged an extra $7 just because. Now trying to get my money back but when you call them they keep you on hold forever or they hang up on you. I had no luck on the website either.

I made a Mother's Day order online, throughout the whole process there was nothing saying that they would charge a "guaranteed delivery date fee," UNTIL you've already gone through with the transaction and they break down all the numbers. They charge an extra $20 on top of their $12.99 standard delivery fee - making the delivery fee a total of $33 which was literally the same price as the bouquet of flowers being sent. Sneaky and shady practice. Their customer service is hard to reach. Never again, thanks UN-PROFLOWERS!

When ordering, a basic price is provided and then they add vases which cannot be removed. Then you go through the billing process and the last step is the confirmation which only then do you see extensive delivery charges added to your order that almost doubles fee for what you ordered. On top of that you cannot cancel the order at this time. I backed out using my browser and never hit the confirm key so I hope my credit card will not get charged. Will never use ProFlowers again.

DO NOT USE!!! BUYER BEWARE!!! I had heard their radio ad to enter promo code 2525. I followed all the directions and enter promo code. At the end of purchase, AFTER they require you to put in all your credit card information, the promo code is not honored and it goes back to full price. When I called their customer service it was in the Philippines, and was told there was nothing I could do and they would not cancel my order. I will be reporting them to the Penna Attorney General Office for fraud.

Absolutely the worst company I have ever dealt with! DON'T DO IT! I have never written a review in my life, but this company is that awful. They advertise one price and then add on a bunch of extra fees at the very last second. I tried to order flowers for my mom on Mother's Day and my order price was DOUBLE after I completed my order. I just assumed they accidentally doubled the order, but no, they sneak in all these extra fees. I asked them to just refund my money, but the woman tried to basically start haggling with me. I finally had to get angry and demand my money back.

$20 for flowers. Do you want those shipped? (Add $13). Guaranteed delivery on a certain date? (Add $10). Want it any other date? It's still an additional $10. Care & Handling? (You have no choice. Add $3.) Do you want the flowers pictured in a vase, actually IN a vase? (Add $6)

My first time using ProFlowers, I ordered item Spring showers with rain boot vase and additional Rocky Mountain chocolates with tulip flowers for my mother for her birthday and Mother's Day. She received her tulips but no vase and no chocolates. Disappointed in ProFlowers. I will never order from them again and will let others know as well.

I ordered a $19.00 bouquet with "free" standard "personal" delivery and the bill came to over $45.00 (dollars). The website is fraudulently misleading, as it does not itemize the charges in each step of the purchase, thus leaving the consumer believing that there "are no fees" other than the cost of the flowers. So, I was charged $26.00 additional for a FedEx delivery (not personal delivery), handling, standard delivery and date lock. Charges which did not appear throughout the purchasing process, until I received the email confirmation with itemized charges and order number.

I placed an order and realized I made a mistake after confirming the order. I called the 800# to correct the mistake that I had just placed. The person at customer service who answered could barely speak English. I explained that problem and she asked me if I wanted to cancel the order. I told her no, I just wanted a different delivery date. She told me that I could not make any changes since the order had already been shipped. In asking her how this was possible for an order that had just been placed, she had no answer. I told her that I wanted to cancel the order. She told me I could not do that. I asked her why not because she had just asked me if I wanted to cancel the order, she denied saying that. I had my phone on speaker, with my husband hearing everything. ProFlowers is a rip-off. Their customer service refuses to help. I will never use this business ever again. I guess this was a $187.40 learning experience.

On May 4, a few minutes after 1 PM I ordered an advertised special bunch of flowers from Proflowers.com. The special was advertised at $19.95. I continued to check out and was not advised of a delivery charge of $14+, however I admit it was an expected charge. I was not advised of additional charges of $2.00 or $15+ special charges. My total cost was over $50.00 which I was not aware of till I received notice of the amount from my bank, 2 minutes later. I immediately tried to cancel the order but learned I could not cancel the order even though I tried to cancel within 5 minutes. I am very concerned about the hidden charges and will never do business with this outfit again.

I ordered flowers for my mom for Mother's Day and at checkout it said the total was $19.99 after the 15% off. After I placed the order it said it took $39.87 off my card. I called customer service they did not do anything. I had a very terrible experience with this company will I will never order from them again.

When you're building your order they give you one price. Then you add a discount code and the price changes... but when you get to checkout, the code disappears and it goes right back to full price (they keep the price in very small print at checkout as well). Also, they add a bunch of little fees along with a pretty hefty deliver fee which basically doubles or triples what you originally thought you were paying. Oh, and you want a card in your flowers? That's extra, too. Screw this company.

Watch out. They say you get a discount and then don't apply it at checkout. I noticed this and emailed their customer service and never heard back so I called the next day. The woman on the phone said the purchase was already pending so she could not apply the discount. Why?? It was not due to ship for several more days. So I asked for a full refund since they say that their service was 100% guaranteed. This they could do. Also their pricing system is deceptive. They want you to pay extra for the vase and they don't show you the shipping cost until check out. The whole thing came out to cost $50.00 (no vase) and a local shop would charged the same with vase included.

I placed an order with ProFlowers on Friday for a funeral service on Sunday. Given that they claim to do same day delivery, I thought two days was plenty of time for the order to arrive. I was supposed to receive email confirmation once the order was delivered and it was Sunday afternoon and I had not received an email yet. I called to confirm delivery and was on the phone for approximately an hour with three different representatives, all telling me that the order had not been delivered on Sunday but that it would be delivered first thing Monday morning.

I just ordered flowers for Mother's Day, said it was 29.99 which I'm ok with. As soon as I get to the confirmation page the order was 70.00 with the discount coupon. They added money for the vase. The most ridiculous thing they did what 2 shipping charges. 15 for standard and another 10 for Sat. delivery. It is Mother's Day so I will not cancel but never again will I use this company.

I have used 1-800-FLOWERS in the past and thought they were a bit expensive. When I saw the prices on ProFlowers' website, I was elated. After I selected my flowers, wrote a thoughtful note, the actual pricing page came up. You have to pay for everything a la carte - flowers, vase, etc. In the end, they were more expensive than other online florists I've used. This is with a 20% off coupon code! To make matters worse - my order was not sent to a local florist to be filled like other providers. It was shipped. This is the 1st, and absolute last, time I ever use this poor excuse of an online florist. Buyer beware.

I have to agree with most of the complaints on here. The prices are outrageous. The 50% off is non existence once you add everything up. It really kind of crazy that you purchase a dozen roses for $19.99 with the 50% off and your total is $35.99 (I just tried it). I have to say that ProFlowers will no longer getting any more business from me nor my company.

I wanted to send flowers for mother's day. The order was held up because of my bank. But it took me 5 phone calls to figure this out. Plus trying to get them to understand my needs. Language barrier!! Then once I resolved my bank issue, I called again to speak to customer service. Again a language barrier and asked to speak to a manager which took 10 minutes. They barely did anything to accommodate my inconvenience. I will never use this company again!!!

I saw an ad on tv tonight for 50% when ordering on ProFlowerrs so I went to my computer immediately and tried to order with the code BLOOM. Well, that code was not for 50% off - it was only $10 off of a $48 arrangement. Also, they wanted to charge extra for a vase, extra for a delivery on a particular day and even an extra $14+ to ensure that it would be delivered by a certain time on that day plus a customer charge. By time you added it up, it was over $80 and the 50% off, was not at all true. I would definitely not utilize this company for any floral orders.

I ordered flowers from PROFLOWERS asking for same day delivery, with a balloon and a loving card. Needless to say they did arrive Yesterday for same day delivery. But today, I am awaiting the fast FLOWER delivery service for her everlasting love. Nothing has arrived, not one phone call, and PROFLOWERS when I called them they said it's not their problem. The are the go between the delivery service and the consumer (me) and the loss of any monies is my responsibility.

Stay away from this business. The worst flowers ever, not even arranged and delivered by FedEx in a hot truck. What a disappointment.

I ordered a deluxe arrangement for my friend's father's funeral about a week ago. I paid approximately $150 which included the same-day delivery. I checked with my friend four days later, and she never received them. I sent an email to ProFlowers to confirm receipt of delivery, where I received no response. Today, I had to call customer service to find out what exactly happened with the order. Finally, they told me that they couldn't secure a local florist to create the arrangement. Meanwhile, my account is still charged the approximate $150, and I wouldn't have known anything different had I not taken any action! To me, that's theft, deception, and poor business ethics!

I'm writing this so others won't get their hopes up when they listen to the radio ads. Over the years I have received flowers (roses) from ProFlowers several times. I have never seen flowers die so quickly! Each time, upon opening the box, the flowers had already started to wilt. It's nice to receive flowers by delivery but if you want quality flowers go to your local flower shop or grocery store and buy them fresh and have someone deliver them for you. Yes, these flowers are cheap but keep in mind - you get what you pay for. Needless to say, I can't produce a receipt or order number.

I ordered flowers a week in advance of the date I needed them delivered by. On the recipient's birthday, the order status showed they were on their way. Around 8pm the status still showed them being in transit. These were flowers for an elderly lady, mind you. Would have been nice to get them to her before she went to bed. I contacted ProFlowers (PF) and was assured they'd be there that evening. They never showed. The next day I checked the status and it was updated to "incorrect address". I called PF and like similar complaints couldn't understand CS rep. Her accent was very heavy and obviously she was reading from a script. She told me I had to contact FedEx but she didn't give me a tracking number. So I contact FedEx and after much searching on both of our ends he found the driver for that area and said the label from PF had fallen off the box. These are flowers that have now been in a box for a day in the back of a truck.

My order has not been delivered. However dealing with this company was frustrating. The people have such heavy accents I could not understand them. Shipping, fee for fast delivery plus tax more than doubled the cost. Twice they said they would email me. Have yet to receive any confirmation. Plus you wait on hold to deal with any problem. It took me one half hour to place the order and she got it wrong anyway. I'm not expecting much from my actual delivery.

While the bouquet of white tulips was pretty, it was not nearly as large as the one in the picture. It was also labeled tulips and pine boughs, which was especially appropriate as my friend's death was in Colorado, but there was nary a pine bough. I did not get what I ordered and paid for the bouquet in the picture. Can't use them again.

If I could give ProFlowers less than 1 star, I would. My very good friend, who does not have a lot of money to spend in the first place, was kind enough to send me some flowers today during my recovery from surgery. What a joke - I texted her a picture of the flowers to let her know I got them and to thank her, but also so she could see what they looked like. She was appalled to say the least and sent me a picture of what they were supposed to look like. Again, what a joke. I was supposed to get a dozen of multi-colored roses that looked like full-size roses. What I got was 12 mini-bud roses that are already wilting. I will be calling the company in the morning to demand a full refund for my friend. How dare they. How DARE they send such inferior products. You know they are banking that someone receiving flowers will not complain. Ha! As we can see from multiple entries here, and social media, they won't be in business much longer.

Was sending flowers to my Aunt in the hospital. Flowers were never delivered. I received a phone call at 10:30 am saying they were unable to deliver indicating my Aunt was no longer there. I called verified my Aunt WAS still there and called them back. Called them back said they could send flowers the next day but I said forget it. Bottom line the flowers were being delivered by the UPS Driver and he didn't want to wait long enough until the hospital could locate my Aunt. Go with a local florist who wants your business and has better customer service. They know the local hospitals and will make sure your flowers are delivered.

I ordered flowers to be delivered to my mom on Good Friday for Easter. They were never delivered. I had to ask my mom if she got them and nothing. I contacted ProFlowers and they said they will send them Wed after Easter and gave me $6 refund. Wow! The delivery charge alone is $20.00. The customer service gal apologized for the "inconvenience" - there was no inconvenience. My poor mom spent Easter thinking no one was thinking of her. That is just sad.

These flowers are shipping from CA via UPS. They arrived to me in Miami in a box (without any water) wilting, & brown. The chocolates that came with them were melted. So disappointing. Info in the box said the flowers were probably from Colombia or Ecuador. If so, then my flowers were probably shipped from South America to Miami (the place where nearly all SA flowers come into)... From Miami to CA... Then back from CA to Miami. OMG. No wonder they looked sad and tired. Pro flowers has a great website, but their flowers don't deliver. People should just go straight to the local florist (without any middleman such as 1-800 flowers or Teleflora). They would get a better deal, fresher flowers and support the local economy.

I ordered flowers for great Grandma (80). As many people have revealed I was roped in by the DEAL. By the time I was done the shipping cost was unbelievable. NOWHERE on the website does it tell you that the flowers will be sent UPS in a box that has traveled across the US. The flowers were virtually dead and the vase was cracked. When I called the company I could barely understand the rep. She told me the flowers were specially handled and packaged so they would not be damaged. BALONEY.

Never order from these people. The arrangement did not even look like what I purchased. I spent $75. It was supposed to have roses and a balloon that said it's a boy. It was supposed to look blue. It had white daisies, baby's breath and red carnations. When I called and complained I was received by Indiana. Could not understand them. It up yelling after 25 minutes of being told they strive for customer service but I needed to verify every aspect of my order before we could proceed including what I wrote on the card. They refused to move. I asked for them to refund my money and they threatened to go pick up my flower arrangement from my daughter's hospital room. NEVER BUY FROM THESE PEOPLE. I stopped payment and ordered from a local florist.

I ordered flowers at about $19.99 and knew I had to pay extra for the vase ($6.00), but after they billed me, I saw the confirmation and they had added special handling, shipping, etc., etc., etc. and the total bill was $68.00! I called to cancel and the gal said it would take 6-10 days for my account to be credited. I will see if they do that. What an unpleasant surprise. I'll stick with FTD!

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Bday bouquets for both daughters lasted almost a month - they were so impressed! Free shipping - I do not like spending as much to ship a gift as it costs. Just goes against my frugal nature. If this was available more often I would definitely send flowers more often. I am one of those people that enjoys fresh flowers in my home everyday!!!

A Christmas bouquet with vase. Predictably excellent; very easy to order. It arrived on time and was very well appreciated by the recipient. Nothing bothered me. I've used ProFlowers for years, since they first advertised. They send their products everywhere, on time and they are individually wrapped with water capsules. Never had a problem.

Delivered in top condition and on time. I have sent flowers several times. Everyone's always thrilled with the quality and beauty. I have looked at other sites but the quality keeps me ordering. The cost is the only thing, and it is reasonable. Pro-flowers last at least a week! My mother has always been very pleased. I usually order online, a couple weeks ahead of time. I have sent to Mom, my sister, and my mother-in-law. Always had raves about how long they last and how beautiful they are.

I was helping my dad order some flowers for my mom for their anniversary. I ordered the flowers a month in advance to make sure I wouldn't forget and they would get there on time. I called March 10th to confirm the order and make sure it was ready to be sent on March 15. I call and they couldn't find my order. I gave them my name, my address, my phone number, my email, my mothers name, where they were to be sent to, and my credit card number, nothing. The day before at almost midnight I receive an email that says my order has been shipped. Huge disappointment when I got home and saw my mothers flowers. Dead.

I ordered two bunches of flowers for different people around the Valentine's Day. Just got the bill, double the amount that was quoted. Not sure what the extra charges are. Flowers close to dead when they arrived. Very dissatisfied. I could have gotten local for less than I got these flowers for and they would have been better quality! NEVER ordering again. Bait and switch?

I ordered flowers to be delivered out-of-state for a funeral on a Saturday. The flowers were not delivered until Monday, after the service and after my friend had already flown home. I had to insist on a full refund.

I ordered a dish garden with 3 days' notice for a funeral. Not only did the plant NOT get delivered on time, the plant went to the wrong address and was NOT what I ordered. This was a complete embarrassment. I spent 20 minutes on the phone trying to get a refund, but was passed around from person to person in the Caribbean. I highly recommend not using this company!!

What I ordered was not what my mother received. The bouquet she received was pretty but cheaper flowers than the flowers I paid for. I did email ProFlowers and asked for a refund for the discrepancy and I just received an apology email stating they did refund me 15% back to my original payment and also said I would receive a 25.00 coupon in the mail in 1 to 2 weeks. I'm satisfied.

Ordered flowers for a dear friend's birthday, which were not delivered. The customer service rep had no explanation for why the delivery was not made on my listed date. Flowers are typically a gift with a timely delivery be it a holiday or birthday so you'd think this company would be competent enough to succeed in the core of its own business, delivering flowers. Will never use this company again!

My boyfriend had called days in advance and ordered flowers (for me) to be delivered to a business I work at on 2-12-16. Needless to say, the flowers were never delivered. Again, he called to have them delivered on 2-14-16 at another location, and they were not delivered a second time. After a 3rd phone call to ProFlowers, they had them delivered to my closed business on Presidents Day, and when I arrived at work the following day and opened the box, the flowers were dead. I am very disappointed and upset over the situation, and ProFlowers did nothing to fix the situation. Horrible customer service and lack of professionalism. Would not recommend them to anyone.

Did not deliver for funeral. I ordered early to ensure the delivery. No flowers. No phone call. No nothing. My daughter's future in-laws. How humiliating. NEVER AGAIN. Wish I would have checked out the reviews. $184.00 for nothing!

Received a bouquet of roses for Valentine's Day - was excited until I opened the box!! There were 5 limp and 3 dead roses when they arrived! Followed instructions hoping roses might perk up - & they didn't! Called, complained - a new bouquet was sent a week later! Still lousy quality! What a waste of money and what a disappointment!! Stay away from ProFlowers!

I ordered flowers to be delivered 2.18.16, they weren't delivered as of 2.22.16 and ProFlowers called to ask if the florist could deliver them 2.23.16. No apology, excuse, nothing! I said NO and cancelled the order. Very unprofessional and unreliable business.

Last week's flowers sold at premium prices. Worst internet deal ever, bar none! They advertise heavily using all the profit make on shipping fourth-class flowers for first-class prices. Not reputable in my opinion. Remember, they let ANYONE do business on the internet. Hopefully, the word will spread and these folks will fade away.

I received a dozen red roses mid-morning on Valentine's Day. The flowers already looked old, and dry. I cut the ends, put the flower food in the water, tried to save them. By morning all the roses were wilted, dry and dead. I tried to file a complaint online, but the order number was not accepted. I called the 1-800 number, surprisingly I got through fairly quickly. I was promised a replacement, which never arrived on the promised date, or any other time. At this point I am just disappointed with such a bad service, and how this company takes advantage of people. Never order from ProFlowers!!!

My husband ordered flowers for Valentine's Day so they arrived on Sunday. When I opened the box they looked a little old but there was a note saying that we should let them "recover" for a few hours. Long story short, next day all flowers were almost dead, so my husband called PROFLOWERS to make a complaint and they offered to send other flowers. Next day, we got the "new" flowers which are already dead and about to go into the trash can. Their guarantee is that the flowers are going to last 7 days looking fresh, well... they don't even last 2 days.

Last week I purchased the three dozen rose special from Pro Flowers along with the three cheesecakes and chocolate covered strawberries. The price was approximately $160 with shipping. The packages were delivered to my wife on Saturday, Feb. 13, 2016. Upon receiving the packages she had the most amazing smile. Upon opening the box of roses her smile turned to complete disappointment. What she found was two bundles of very tightly bound roses, completely freezer burned and a dusty, dirty vase. The roses were received on Saturday and garbage by Tuesday. This whole experience really blew me away. I was expecting a beautiful bouquet of flowers in a very pretty vase. Yeah right. Very disappointing somewhat expensive experience. Live and learn.

My husband had purchased what was supposed to be a $60.00 purchase of a bouquet, chocolates and a spa kit. The purchase then turned into $100.00 after shipping costs. The flowers were gorgeous when they arrived but just like everyone else within a matter of 2 days the flowers had wilted and by day 4 they were dead. I followed all of their instructions to ensure my flowers lasted the full 7 days. I called in to make my complaint. Their refund policy states clearly that they will gladly either replace or refund your purchase. They gave me only the option to replace the flowers no option for a refund and never even asked. I said "go ahead and send me a replacement but if the replacement has the same issue I want a refund." The refund was not at all acknowledged but the girl who answered was at least polite. I'm posting one photo of the flowers the day they arrived the rest are from 2 days ago.

I sent my mother in law flowers from ProFlowers for her birthday (02/16). They got delivered on the right day, but after spending all day in the truck the flowers were droopy and the chocolates melted. When I tracked the package that morning it said it had been picked up by UPS at 7:37 am. They got delivered until 3:18 pm. That would had been OK if the truck had AC or she lived in the North East, but she is in ARIZONA (89 degrees by 12:00 pm)! UGH. That is really ridiculous! My father in law was on the phone for 35 minutes trying to solve the problem but got tired of the wait. I was able to get through with them the next morning and finally got my refund. They offered to send the flowers again, but she was so upset that she wanted nothing from them. Thank you ProFlowers for messing up this birthday for her!

My Daughter who serves in the military AIR FORCE send me a flower from this Flower company. When I opened it to see was happy but not satisfied at all. Instead very disappointing. Flowers was dead. FRESH FLOWERS saying on the card. Quote "Your Flowers were hand selected and shipped fresh from the fields so you can watch them bloom for seven days, guaranteed," that's what this company saying on the card. Not seven day was 1 day. NOT fresh, and already bloomed inside the shipping box. Never will recommend this to anybody. Here's my order number as reference **. My point of this my daughter worked hard for this flower to be delivered on time. What she do not know is what ProFlowers.com delivered was TRASH. I wish I could send you the picture of what it look like after one day after Valentine's day.

February 14, 2016 a delivery of flowers arrived frozen solid. I called customer service and had to hold for 27 minutes. I tried to fill out the online complaint form but it would not accept the order number. When customer service finally answered they said they would resend the order on Tuesday. It never arrived. I again tried to email my complaint but was told they could not locate the order number. I have now been on hold for 17 minutes. This is the first time my daughter used ProFlowers and she was so disappointed.

It was my wife's birthday, I place my order a week ago for delivery on 2/16th. Flowers never showed up. Pro flowers suck, bad business. Do not use them. You will be sorry for using this company...

When they arrived, many were wilted and by day 5, they were so sad a droopy. Just terrible. Do not order from them. My poor husband also got Sherrie's Berries from them to be delivered the following day, and they both arrived on the same day. So, poor delivery, too.

Ordered Valentine's Day flowers for my mother, but discovered hidden fees. Contacted ProFlowers call center on three separate occasions to resolve issue, without success. Although order was delivered, I am still waiting for a confirmation of a promised refund. Will NEVER recommend or do business with ProFlowers again.

I ordered flowers and chocolates to be delivered to my girlfriend's work the Friday before Valentine's Day, paying an additional charge for shipping and getting confirmation that they would arrive between 8 am and 6 pm. An email was supposed to go out when said flowers were shipped with a tracking number. I never received that email and Friday morning called about them.

I admit it. I'm weak. I gave into advertising and that cleverly rhyming name: "Shari's Berries". The PHOTO of the package looked beautiful and the 20% off coupon sealed the deal. Then came the "extras"... Everyone is talking about the incredible mark up with shipping, and it seems that has become the industry standard. So I wasn't at all surprised that my order jumped past the original price. Then I noticed I was being charged SEPARATELY for shipping the berries & flowers. I almost canceled the order, but the image of beautiful roses, gourmet strawberries and happy wife filled my mind and I hit confirm.

To quote an earlier review "$30 turned into $60". Once you make your selection and go to "place your order" there are additional fees. That said when the flowers arrived they were bruised and battered looking - see photos. Pros: Fast delivery, hefty packaging and most of the thorns were removed. Cons: Flowers looked old and bruised. Ordering from a local florist would make more sense.

Apparently this happened for a bunch of people. I ordered special Valentine's Day (Sunday) delivery and they failed to deliver. No warning, no tracking information, nothing. I tried to get the tracking information via their website and it said there was no record of my order number (which was clearly printed in my order receipt). I emailed them twice and got no reply (not so surprising for a Sunday). I called them up on 2/15 and they said they couldn't find the status but would check on it. I explained that they missed the date and didn't need the flowers anymore. They then offered to give me a store credit with an extra $10. Their prices have been rising quickly every year and are already too high to continue using them, so I didn't want that option. The woman then said she would refund my money.

ProFlowers: I am really furious right now because I ordered 3 dozen roses, chocolate, upgraded base and bear for 174.00 dollars paid. The website assured delivery on the 14th and nothing came. I called 4 times the day of and the rep assured me it would be there on the 14th. Still nothing showed and it is now 12:30 on the 15th and still NOTHING has arrived. I ordered it for Valentine's Day NOT the day after! This was the first time I met "her" parents and they never saw a flower arrive for their daughter so I look like a cheap skate. And it STILL hasn't arrived... and you still have my money!

I've ordered 24 long red roses for Valentines on 2/11/2016 for delivery on 2/12/2016 to beat the rush. The order ended up being $137 with the hidden fees and taxes. Issues: The flowers arrived in a box and an empty vase whereby the receiver has to trim each stem and place them into the vase (The picture on the website was fully assembled flower vase.). Half of the flowers were wilted, 2 of the flowers were dead. I've contacted ProFlowers and they hung up on me. I had to go to a local flower shop to buy another 24 red roses as replacement. BAD SERVICE... I don't recommend this company to anyone.

Overpaid for this package that was never delivered. 59 dollars turned into over 100 USD. Although they said package was delivered and signed for it all is lie as was their advertising. Totally pissed. No worries. Never again ProFlowers. Oh yeah 5-7 days for refund... They even attempted to talk me into a Monday. Valentines is over. I guess that would make them President's Day flowers.

The flowers were delivered on time but they aren't like the picture shows. They are beat up. The leaves on the roses are dead and falling off and some petals on the roses look dead... The roses just look small and sad not long stem. Never again we would order from here. Better go to the market or a flower shop.

The order was processed in a timely fashion and the flowers were delivered on the day promised. However I saw them today at my mother's, 4 days after delivery, and a number of them were wilted completely over having never even bloomed. The ones that bloomed only looked fair. Overall I could have gone to the grocery store and gotten prettier flowers. Disappointed in what mom got.

I ordered 7 days in advance and was due to received the flowers for my wife on the 12th of Feb... I had to pay extra for shipping, what a joke. My wife received flowers and done everything exactly how it told us to do it. The flowers were dead the next morning. Needless to say I have been on the phone with them several times today... I have been promised a full refund as well as a full replacement but that all depends who I speak with. One says refund has been given, one says they had to do it. The only thing I can tell everyone is stay away from ProFlowers. I have seen better flowers at gas stations for a lot less money. The BBB will be notified about them as well... I'm tired of big companies taking advantage of the consumers and doing nothing to fix their problems.

I used this service to purchase and deliver flowers in the past. I had a not so good experience a couple years ago and stopped using them. Some time had past so I decided to try again in hopes that the quality of the product improved, after all everyone deserves a second chance. I have to say I could not be more disappointed in a product. The photo attached (if allowed) shows the current condition of the 2 dozen roses delivered on Friday Feb 12th. Today is the 14th. They arrived in full bloom and are now wilted and petals falling off. It cannot be possible that I'm the only person that will be complaining and writing a review on your site. I feel taken and deceived even after giving your service a second chance. My only hope is that people read this and trust my experience. Lesson learned, shop local!!

This is such a sad excuse for flowers. I wanted to make my mom's Valentine's Day special especially since I haven't seen her in months because I've been away with the Navy. This was not at all what I expected her to get. I was so shocked and so infuriated to find out that my gift to her were a bunch of sad flowers that haven't even bloomed. My advice, do not ever order from ProFlowers. They will rip you off, and it's not even the money that matters. I'm more upset that I couldn't give my mom something beautiful for Valentine's Day.

Could have got a better arrangement of roses from the local bar. $60 they charged, which looks more like $10 arrangement. Shocking. Very disappointing.... wife played it off though. Not what I seen online when ordered. Will not recommend to anyone.

Still WAITING for flower to arrive!!! Spoke to one of their customer service reps, complete idiot... Couldn't solve a simple problem...

3 times my husband has sent flowers from them, even though I asked not to after the 1st time. EVERY time flowers come wilted or dead. Chocolates melted. Once they sent a replacement bouquet - it was dead too. Worst flowers I've ever gotten and totally overpriced. I have now forbidden my husband from ever using this awful company again. Nothing like having a special occasion turn into a disappointment by getting a sad pitiful gift.

We as a family of 7 saved up to purchase flowers for my mother and sent them to her workplace as a surprise from ProFlowers. It arrived there completely dead. We have posted pictures with a time stamp to Facebook, Twitter, Instagram, etc. We contacted a customer service rep by the name of Josh and the service was so awful. The guy had no emotion whatsoever. It sounded like he had just woken up from a nap. He just wanted to end the call quickly.

My boyfriend was going to surprise me with flowers at work (front desk at a hotel) but they send them to a different hotel and thankfully the hotel called me so I could pick them up. Had to leave work to pick up my flowers and still charged him 25$ for shipping. Very disappointing!

Received shipment Feb 11. Flowers received not fresh. There are 3 broken roses. No flower vase received. The flowers wilted after a day. Not according to guarantee for 7 days. I need a refund of my money.

ProFlowers misrepresented the pricing. The product started at $29 and ended at $59. They added 12.99 for delivery and warned me upfront. I'm ok with that. Really. Really. They added $9.99 for Monday delivery and $2.99 for care and handling without being upfront about it. That is dishonest!

I ordered flowers for my wife for Valentine's day a week in advance. I paid a $15 special fee for Valentine's day delivery. On that day, I received a message saying "due to high volume, your order has been delayed, and will be delivered tomorrow". If you can't handle the high volume on Valentine's day, you should NOT be in the flower business!

My daughter ordered a dozen long stemmed roses for me for Valentine's Day. I received 11. I called customer service and got a rep that spoke broken English and was not very nice. I tried to explain that I didn't receive what my daughter paid for and she tried to blame the FedEx driver. Seriously? I asked to speak to a supervisor and was told "NO". I asked again, and was again told "No". After several unsuccessful exchanges, we were "disconnected". I called back and after 40 minutes on hold got a better representative that spoke and understood English. She apologized and offered to send a new dozen to be delivered the next day. I was satisfied... Until the delivery arrived. Once again, only 11 roses. It seems to me that this must be their way of increasing their profit margin. Short everyone a rose and hope they won't notice. Be careful if you order, you might not get what you pay for.

My sister ordered flowers for me and had them delivered on 2-10-16. I read the brochure and followed all the direction, they were beautiful. By 2-11-16 they were all dead. I called CS and they said a new arrangement would be sent out the next day 2-12-16. They never arrived! I called again on that same day and CS said the flowers would be delivered on 2-13-16. You guessed it, they never arrived. Each time I call CS, the persons could not speak English very well and I could not understand them. Now they are being delivered on 2-15-16. What a rip-off.

My husband ordered roses for me for Valentine's Day. This was our first time ordering since our son passed away just before Christmas. The flowers arrived already dying. The next day most were dropping and dropping petals. We called and complained that they did not look like the advertisement and described the condition. We were offered a replacement. They arrived two days later frozen. We again called and complained. We got a refund that will show up in five days. This did not ruin our day since it was the thought not the dead flowers. Companies overcharging people and not following through with quality products should not be in business.

Ordered using the App. Extra $ for shipping so it would be delivered on time. Tracking said delivered but nothing came. Called ProFlowers & on hold for 30 mins. Call center is in a third world country. You can barely understand them. Horrible!

I have had numerous flower delivery from Proflowers. I was dissatisfied with all of them. Vases are broken, chocolates are always melted. Long stem roses are not long stem. For resolution, I had to talk to someone who's English was barely understandable & couldn't understand me. The only offer was to refund purchase to person who placed order. Not to me. Plus I have received some orders where the plant was horrible-looking. Better to order your flowers from a local business.

I ordered 2 dozen red roses for my wife to be delivered in Florida for Valentine's day. The ordering process was easy and even they gave 20% online discount. They charged $49 for the flowers and additional $15.99 as processing fee and extra charge for chocolate and teddy bear - total $82 after 20% discount. I knew exactly how much they were going to charge and exactly same amount was charged on my credit card. The package was shipped from Miami on Wednesday morning and arrived on Thursday afternoon, a day earlier than expected. Friday delivery was requested. The flowers were not "red" roses as in the picture and the arrangement was not anywhere near what was shown in the picture. They sent a vague color rose and all fully bloomed and almost dead roses. When I talked to my wife, I could sense the disappointment of receiving junk flower from my wife's voice.

I ordered 2 dozen roses to be delivered today. They arrived as scheduled. The order sent was 1 dozen roses and poor quality that looked as if they Sat for a few days in the Sun. Calling customer service I got to an overseas call center. After the first agent who could not understand me I hung up and called back. I was told I could have another dozen on Tuesday. I told the agent why would anyone want another dozen low quality Flowers delivered after the occasion. I was finally told they would grant a refund. I have ordered from them before and similar situation, but wanted to give them another shot. The quality at the local grocery store is much better for half the price. I wouldn't recommend doing business with ProFlowers ever.

I received twelve dozen roses from my son and family for Valentine's Day on Friday, 2/12/16. I was out at the time so the flowers in the box were delivered to my next door neighbor. As soon as I returned home, they brought the flowers over. The box was still sealed. I opened and found a vase and 2 dozen various colored roses, and the roses were in a sort of Styrofoam holder that was saturated with water. I took the roses, vase and food out of the box, as well as the note from my family. I followed the directions exactly and when I set the flowers and vase out, the roses were hanging down, half dead. I was so surprised and disappointed.

I ordered flowers for Valentine's day. They were supposed to be delivered on Feb 13th. Their tracking link to FedEx stated that the order was delivered at 4:20 pm. It said "Left at front door." However, our delivery address is not a house, it is an apartment building and deliveries are not allowed up to the individual apartments. Neither the doormen in the lobby nor the package room had a record of FedEx coming there at 4:20 pm or of anyone leaving a package. I checked this at 4:40 pm going to both the package room and the lobby. I called their customer service line. The representative said he could not deliver the flowers by Feb 14th for Valentine's day. I asked to speak to a supervisor but he said the supervisor was not available. So I told him to cancel the order and refund my money. Sounds like they are incompetent and don't care. They just lost a long-time customer.

These flower suck! I received them for Valentine's day on 2/11 and they were wilted and dead by 2/12. Worst present I have ever received. When I called to complain on 2/13 they wanted to send me new ones on the 16th, they were for Valentine's day. Requested refund to my boyfriend's credit card.

I order 2 dozen long stem roses for Valentine's Day for my fiancée. Firstly, I was under the impression they worked with local florist to craft their designs, which they do not. They ship the flowers, smushed together in a box and the recipients needs to cut and arrange them themselves. For the price, these flowers should be not be packaged but arranged as advertised. Furthermore, the flowers were squashed in the box ruining them, and the flowers also appear to be dying already with black edges on at least 30% of them. For $100+, I would expect better quality, better delivery. Also, the flowers are all cut to different sizes, and this is not for appearance, extremely poor job on all fronts.

Ordered a bamboo plant with chocolates and a greeting card. Even with the 15% discount I felt it too pricey. However, what was worse the greeting card wasn't received! I called customer service to advise them and after forever on the phone with the rep she tells me the system is down and to call back. Today, I call, advise the rep of the situation, and I am on the phone with him far too long; he doesn't speak the best English but finally I get confirmation they'll send the card and no additional charge! Wow! Anyway, I so wished I would have ordered from a local florist. It would have been cheaper and much less hassle!!

I purchased flowers for my wife. 18 long stemmed roses for Valentine's day. The morning of 02/11/2016 I get a phone call informing me that there was an issue with my credit card thus no flowers. I had made this order along with birthday and anniversary several week ago. My issue is the fact that I am notified so late as to not being able to receive the shipment. I talked to my bank and the expiration was incorrect, my card has been in ProFlowers system for perhaps 21 or 22 years, I used them 6 or 7 times per year BUT never again, I will badmouth them for the balance of my life and may God grant me a long life.

I bought a dozen roses and a vase and the delivery charges were ridiculous but everyone knows that. I'm upset that when we received the roses the next day the roses were all wilted and looked hideous. I will never use ProFlowers again and I encourage all of you to use your local florist.

I came home and found the flowers on my doorstep. They delivered them today. One day late, but, at least, I have the flowers. Still not a good experience, but some of my stress is now relieved. Maybe they do care more than I thought.

A $30 bouquet turned into a $60 with last split second charges. Flowers got there the second day. She cut the bottom inch like you should and put them on water with "food". They never puckered up. They are dead! So go out to your neighborhood florist. Don't pay these guys to ruin your valentine's day.

The worst arrangement I have ever ordered. I paid in the end 66.00 for an arrangement with a value of about 10.00 --- Six times what I should have spent. Few flowers, no filler, an arrangement I WOULD NOT have picked up at the grocery store due to its sad showing. What I bought was meant to cheer someone up instead the pathetic arrangement delivered a sad statement. I thought I would try ProFlowers as their advertisement made it SEEM I would get a good arrangement. I have used 1800flowers for years and never been disappointed. ProFlowers is a total rip off and when they say their arrangement are large they are totally misrepresenting what a flower arrangement should be. I will discourage anyone from using them ever. They should be driven out of business for misrepresenting their products.

This is the third arrangement that I have ordered that has been terrible from this company. I gave the company multiple chances since they are "made by local florists" and each time the arrangement has been terrible. When I call customer service I am given a $20 ProFlowers gift card that expires if you don't use it. The photos attached were taken immediately after receipt and unwrapping of flowers.

I had ordered an arrangement of flowers, to be delivered in the morning, a nice arrangement of a dozen red roses for Valentine's day. To say they were pathetic is an understatement. I was then offered either a refund or a replacement, and told them, they should probably offer both. The lady, whose first language was obviously not English, just kept repeating, "We can give you refund, or we can give you replacement". I feel sorry for any person who would have to work there!

I purchased flowers for several people last year, all at once. Wanted to give these people a try. What a mistake! All flowers arrived withered and dull. A super small "dozen" roses from pigmy land and a sorry a$$ excuse for why after launching a complaint. A credit of money, to which I say damage is already done. What they people must have thought who received them... what losers!

Received some great advertising and placed two orders for Valentine's day. What a joke. One order was never received. Said there was no one for delivery, when we stayed just to receive this. Second order, I ordered flowers and chocolates, and only got the flowers and they said the order was complete. Spent 1-1/2 hours in the phone trying to reach a human being that could give me some information in both orders, to no avail. After an hour in one phone they hung up on me. After another half an hour on another phone, they said they could not hear me. After still, another half hour, the lines were busy (I'm sure with people complaining), and could not reach a human being. Basically lost about $200.00. I hope whoever reads this, is luckier than me and never buys anything from this company.

I will give my honest review & opinion. I ordered my mother the "100 Blooms of Valentine's Day Wishes With Mason Jar, Bear, & Chocolates." Everything went fine with the website process, although they charge FAR TOO MUCH for delivery considering it is delivered by FEDEX (very impersonal). Secondly, when my mother received her flowers they looked ABSOLUTELY NOTHING LIKE THE PICTURE online. They were fresh, but they reminded me of a $8.00 bouquet that I could've bought at Wal-mart. The Bear was ok, nothing special and box of chocolates were alright. I would appreciate it if they didn't FALSE advertise. This ruined my mother's surprise Valentine's Day gift. It was NOT worth $65.00 with delivery, luckily I had a promo code, but still not worth $42.00 I paid. I will not be ordering from them again.

My husband ordered me a dozen rainbow roses and a little bear, with a box of candy. The rose petals were falling off as well as the leaves. Not to mention they were brown on all the tips. The vase is not the one they showed in the picture, also it's too big for the flowers. They look so spread out and empty. He spent sixty dollars on all of that, what a let down. Next time I think he can go to Walmart and get a way better deal for the price. I will never order flowers from ProFlowers and will tell everyone about my experience.

Terrible service, good luck getting a hold of a customer service rep after you place an order. ProFlowers offers a "special" on the radio discount. I placed my order using the promo code, then go online only to find that the deal is $10 less!!! Also, you ProFlowers never disclosed that there is a $15.99 shipping and $9.99 Valentine's Day charge. Good job gouging your customers!!! I will make sure that everyone I know is informed of this experience and hopefully they do not make the same mistake that I did. Don't bother trying to contact the 1-800 #... They never answer!!! Unreal, I will never use this service again! P.S. I want my $$$ back!

I wish I would have read the reviews. I too was caught by high delivery fees. The bargain was not a bargain at all when it was added up. Additionally, what I thought would be a nice arrangement was the colored roses they promised plopped in a vase and delivered. Very little care for presentation. I will just pick up flowers at the grocery store next time.

I received a nice surprise from my daughter and could not wait to open the nice FedEx package. What I found inside the package were lilies broken from their stems and greens that were wilted. It was a very disappointing experience and I have asked my daughter not to use this service in the future.

I ordered a beautiful PURPLE DENDROBIUM ORCHIDS with a glass vase that was supposed to be a deal for 39.99 and the vase was half off from 9.99 to 4.99. But during the order process I didn't see I would be hit with a 15 dollar delivery charge and so on. So the order came out to 65, and some change. To make a long story short, my wife was delivered the wrong flowers. She received 15 tulips in a glass vase. Which was 20 dollars cheaper than what I had ordered. So I immediately called to complain and the woman who I spoke to first tried to tell me she would resend the correct order, and I said "no way the surprise is already over. I would like my money back," and she complied and I got my refund. But still, if I was just some pushover they would have scammed me out of some money. Nice try ProFlowers! But not this time!

I'll make this short and sweet. My 50.00 order was jacked up to 90.00 by exorbitant shipping. Customer service barely spoke English. Called them after receiving the confirmation email to cancel. They said they can't, that it's ready to ship. Which is amazing since it was 10 minutes. Says they're going to refund. Let's see what happens. Still waiting for the email for the cancellation. It's been an hour.

First of all, I agree with everyone else's assessment of the lure you in scam of a good deal then hit you with crazy shipping charges. Another thing they don't tell you is that your wife, girlfriend, significant other will also have to put the package together themselves. It comes in a box and everything has to be put together by your loved one. First strike, second strike was that the flowers already had a few dead roses when she got them but after "picking them off" the arrangement looked very pretty... for all of one day.

Use to order from them a few years back when they were somewhat of a good company. The last time I ordered with them a few years ago, they royally messed up my order. Told myself I would never order from them again. Since it was a few years ago I told myself I would give another shot! Ordered flower for my mother and my grandmother for Valentine's Day. When they arrived they were missing half of the arrangement and the roses that were in there were damaged and pretty lame looking.

I have now had 3 deliveries where the flowers were in poor shape but the one I received yesterday were not worth keeping at all. The petals were off the roses before they came out of the box on almost half the flowers. Out of the rest of the 2 dozen roses almost half of the stems were too short for them to extend out of the vase even before an inch was cut off. I threw the entire batch away before my wife could see them and have ordered her flowers from a local florist. All this after ProFlowers gouges you with all their little extras. I was willing to deal with that because I was at one time receiving flowers of a decent quality but that seems to have ended. ProFlowers and subsidiaries I am done with you.

Ordered a bouquet of flowers plus dipped strawberries from ProFlowers and these items were shipped separately, berries via UPS, flowers via FedEx. Received the berries but did not receive the flowers although according to ProFlowers and FedEx's tracking they were delivered when someone was home at the time. Checked with neighbors and none had received them in error and since FedEx "left them at the front door" there is no signature.

I am hoping to prevent others from buying from ProFlowers! My AWESOME sweetheart used this company last year and the flowers were delivered a day late (although he ordered 4 days early). He decided to give them a second chance because anyone can make a mistake...right? Well this is the product they delivered...

I disputed the inflated cost. Completely different than I agreed upon. Had extra fees. Free standard delivery, it's a lie. I booked it on their calendar for the free delivery Thursday the 11th. I got the Email from them with shipping charges, handling fees and inflated price on flowers, different from the one I agreed to. During the process they said I could add a $8.00 vase and flowers were suppose to be $29.00. It came to $55.46 in their Email. This does not add up. So I called and the man said he would discount it 15.00. I'm disgusted now and said OK. It is Valentine's Day coming.

ProFlowers delivered a bouquet ($34 deal that ended up at $56) to my daughter that was wilted and droopy. A pathetic looking bouquet, to say the least. When I contacted customer service, they were rude and obviously didn't speak English as a first language. Was cut off before I could complete the re-order. Called again and the service agent said she couldn't help me because her system wasn't working. Her manager was not available. NEVER, NEVER, NEVER AGAIN. Back to 1800Flowers.com for me!

I went online to order the $19.99 roses for Valentine's Day. The summary showed $19.99 plus $2.99 for a vase. It was only after entering the payment info that it showed the true amount. I wasn't paying attention because I thought I knew the amount, but I hit "complete order" before I paged down to see the delivery fee, handling fee, tax and the vase had mysteriously gone up to $4.99! $42 in total. I called the 800 number immediately, gave the order number and asked to cancel the order. Laura told me the order was cancelled. Two days later I got an e-mail saying it was too late to cancel the order, it has already been sent.

I ordered flowers and were delivered in a box. It was like I had ordered supplies. It was cold and impersonal. I overpaid with junk fees from $29.00 to $55.00. I could not properly order online since the so-called "Radio" discount was not applied. Spoke to a live person and still got "screwed" (spent close to an hour from start to finish). My personal greeting card was a paper inside that my wife barely saw. It seemed like I did not take the time to care to get flowers for my wife properly and had to get her a UPS type delivery box of flowers. To add, talk about "short stems". I guess the only good thing is that I got it delivered Thursday. Now I still have time to correct it. I can NOW spend more money and get another gift to show that I do not have a NOW PERCEIVED cold heart to compensate!!! Thank you Proflowers!!!

Which one do you think my boyfriend ordered for me. I can't even tell him how bad they are, he would be heartbroken. They are awful, lacking in color, broken, dehydrated and brown. Tried to contact company and they denied it was their order number. The ProFlowers box was my first clue. Very sad that a company like this is allowed to advertise!

Ordered flowers, they sent me buds and weeds. Called. Complained. They sent new flowers, they looked like cheap $5 flowers from a gas station!

I know my BF had great intentions but if I date him longer, I will inform him to use a local florist instead of paying double for cheaper flowers and gifts. It should cost less being that I have to put the arrangement together myself, which I find ridiculous, as I'm not a florist. Plus, the note included the words Happy Valentine's day from Orgon. That is not a state, Oregon is! Also on the card, it has my boyfriend's name spelled without a capital letter as the start. I think ProFlowers is an absolute ripoff. I can't enjoy the thought of being flattered because of feeling sorry for my boyfriend being a sucker to your company. Writing as a warning to others.

So I received roses for valentines with some other flowers. I really couldn't tell what they were supposed to be. They were molded, slimy, dead. The roses were also brown.

I placed an online order for same day delivery, my girlfriend needing some cheering up. At 5:12PM I get an email saying "Our florist did attempt delivery of your gift. Unfortunately, confirm address attempted deliver at 4:00pm front desk said that no one by that name." First of all, grammar doesn't even make sense! I called customer "service" to verify that they were delivering to the correct address since it was a residence and she was home. Second, of course I get someone who barely speaks English. I give them the order # and explain the problem. They place me on hold several times in 20 minutes. Then they ask me if I'm calling about the order I placed to be delivered Valentine's Day. Why would I be calling saying the order hadn't gotten there when it was scheduled for 4 days later??

Do not buy from this company. They charged me $143 for 12 roses, a vase, 6 strawberries and 6 cherries. Now look at this..... they charge you $19.99 for the + $14.99 for a "Morning Delivery." After all that, they split my order in half and send the flowers with UPS and the Berries with FedEx. The result was, my wife got the flowers at 11:30 am without the berries because those are from another supplier and were send without the morning delivery option.

Ordered a valentine's bouquet and expected the charge to be $45. The actual charge was $87.66. This included undisclosed charges for Standard Delivery $15.99, Saturday Delivery $9.99, Care & Handling $2.99. Run away...

Received an email today offering "Free" standard delivery for Valentine's flowers with order of $29.00 or more. I made a 39.00 order and when I confirmed I was charged $25 for shipping. I immediately called the "help" number and was told the order had already been processed and to call back after I received the flowers. I told them I wanted to cancel the complete order then. The person spent 20 minutes trying to find my order after I gave them the order #. I asked to speak to someone with ProFlowers and he said he couldn't. Stay away from ProFlowers.

While on business travels I ordered a Valentine's Day arrangement, not a special on ad, but nicer flowers that would hopefully last a long time. My wife called in tears and sent a picture of freezer burnt, wilted, colorless weeds in a pot. I was on hold for 14 minutes when I first called ProFlowers about the situation. I told "Jasmine" about the issue and she said she could "authorize" a replacement arrangement to be shipped in 3 days. I told her I wanted my money back. I was placed in hold again. After 20 minutes I hung up and called back. The person that answered eventually got me to a "manager" who finally agreed to give me my money back. The words "sorry" or "apologize" never came from any of the poor service representatives I spoke to...the worst experience ever with an online service!!

I ordered flowers for my girlfriend, and during the process I realized that the discounts and specials that ProFlowers advertised in my email and on their website, are offset by ridiculously exorbitant charges for shipping, handling, and a host of other nickel-and-dime charges that took my $39.99 purchase (which was supposed to have an additional $15 discount) up to a total charge of $54. In other words, the deal was advertised as $24 but the final price actually doubled that.

An advertised $23 roses arrangement became over $60 at checkout, $23 for a Monday delivery (3 days later) RIPOFF. Used them previously, and charges worse than ever. Ordered from local florist, and got such compliments on arrangement.

I was almost scammed by ProFlowers on February 8, 2016. I purchased flowers to be delivered to my wife for Valentines Day after hearing their advertisement on the radio. "Put in promotion code 4545 and get flowers on Valentines day for $19.99" is what I heard from the DJ. After going to the website and finalizing my purchase there was an additional delivery fee and some taxes, nothing out of the ordinary, my $19.99 flowers became $38.00 flowers, and I was ok with that. Then I look at my credit card statement and it states that I owe ProFlowers $52.99.

I order a package deal of flowers and berries that they advised for one price then they try to charge me for shipping twice. I called them to correct the problem. They said they would before they would process the order and payment. Well, they didn't. I called the next day. They said that because it was two items that's why there is two shipping charges. They are making money of the shipping cost. I've ordered things before that had multiple pieces and only one shipping charge. They are rip offs scam artists. Hell, my order hasn't even been shipped yet they tell you that it will be 5-7 business days to get your money back. 100% guarantee my ass.

This company is a scam. They lure you in with a "deal"...and then they sucker you with outrageous delivery and handling charges! Bad business. $29 order costs $50.00.

I ordered an arrangement for my best friends' husbands funeral and I even paid the extra $25.00 to make the arrangement "extravagant" according to their description and it was absolutely an embarrassment!!! Can you only imagine walking in after spending $115.26 for an arrangement and having it look like you spent less than $20.00. I'm only hoping that my credit card company will do something for me. It came from Wesley Berry Florist of whom I would NEVER recommend to anyone!!!

Last May I received flowers after surgery. The flowers were dead! I called ProFlowers and was told they were giving me a credit of $70 and sent me an email that I would receive a credit, NO AMOUNT was given on the paper nor did it state I had to buy flowers only. I have a CF number which does NOT register with the Company also on the paper. A fake, farce, debacle and cheat outfit who do not deserve the consumers they get!!! Today I tried to order a canvas art under Personal Gifts in your ProFlowers site. I was told I can only buy flowers. Why was that not on the note I got previously? They are part of your company as they are listed with your flowers. Just another way to lie, cheat and steal. I want some answers as to where my certificate is? How much and why I cannot purchase from others listed on your site.

For my wife's birthday I order flowers to be arrange and hand delivered. I specifically tell the person please I do not want it in a box And I pay the extra for the arrangement In the box I believe was 34 99 and arrange was $62. It was 24 dozen roses. Despite what I requested and what I paid for they sent it in a box. To make matters worse My wife is having a bad day. She try putting them together. She cut the flowers stems Not realizing some were shorter than others. When she told me that came in a box I called them up. They gladly Gave me my money back as if it was normal for them ruin a perfectly good moment. When I ask to speak to a supervisor They left me on hold for 17 minutes. All I got was an apology And no recompense. Not that I would do business with them again. Please beware. Don't let them ruin your special occasion.

I ordered the Deeply devoted arrangement for my husband. It was a single rose in a red vase with a little bit of greenery. The price for this single rose arrangement was $29.99. Because it was decent I went ahead and placed the order. The total came out to around $57 after taxes, delivery fees, same day delivery fee (extra), etc. When he sent me a picture of what he received, I was appalled! The vase was a total piece of crap, the rose was crooked and there was so much greenery (ferns and baby's breath). I understand that there is a substitution clause, but I could of gotten the same crappy arrangement at a liquor store or while at a red light at a freeway off-ramp. I called Pro-Flowers and was given. I finally spoke with a manager (with a major attitude issue) and she proceeding to tell me that all I would receive back is a percentage of the $29.99, which came to about $12. I will NEVER, EVER order from this place again!!!

I had received an offer, after placing an order through Shutterfly, saying I could choose 20% off ProFlowers with no minimum purchase. The first time I noticed I wasn't able to do it and then saw that it said it required a minimum purchase of $34. At this time I wasn't sure if I remembered correctly that it did actually say no minimum purchase required, until I ordered something else from Shutterfly, and it gave me the same option. I clicked on it and went to check out ProFlowers website, but again... it wouldn't give me the discount on anything less than $34.

Do not order flowers from here. I ordered flowers on 1/25/16 to be delivered the next day on 1/26/16 for a birthday. Guess what? Flowers were NOT delivered. I was very upset at that point. I was then told that they would refund the shipping charges and deliver it the next day on 1/27/16. Well birthday date was gone. I told them I wanted a refund of my whole amount. I should have read the reviews before I ordered the flowers through them. When I tracked the shipment it showed it was coming from Canada and that it landed in Houston on the morning @ 10:53 am on 1/26/16. In spite of it landing so early they were still not able to deliver the flowers that day. Very disappointed.

Don't bother ordering your flowers from Proflowers. Looks absolutely nothing like the photo especially for the money that was paid. Purchased an arrangement for a funeral and the flowers I expected to come was totally opposite of the photo. The 20 dollar flowers I bought at the grocery store for the family looked 1000 percent better than the arrangement Proflowers sent. Then when you call the 800 number they can't be bothered or care. The florist had the nerve to tell me he upgraded it.

I ordered flowers for my sister's birthday. They arrived frozen. She is disabled and was very upset. My niece called to complain and they said they would send out another order. They came the same way. Did not even get an apology. I will not use them again.

I ordered flowers to be delivered and paid the "Same Day Delivery" fee. The website provided the options and the requirements that I followed. The main requirement was that the order was in before 2:00 pm on a weekday. My order was placed at 12:25 pm. When I called to get a status at 3:00 PM I was told that the local flower shop would not complete the order and that they would deliver the flowers tomorrow.

I bought some flowers and when they sent the email receipt, the total increase 50% more. Please do not buy here. I talked next day and they did not want to cancel the order!

My aunt ordered flowers for me to arrive on the day of my big birthday. They not only did not arrive that day, but they arrived a day late - dead and COMPLETELY FROZEN. I was given the choice to give her a refund or I could get another of the same bouquet (nothing added for the late arrival, OR the inconvenience). My aunt got her money back, without an apology or call, and the woman I spoke to didn't even really apologize to me for the loss of a gift. Even as I took the photo for proof (frost on the leaves is hard to capture), the flowers continued to keel over and die in front of the camera.

I tried to order online with voucher code that was sent to me from their corporate offices. Code wouldn't work. Had to call in my order and have discount manually input. I ordered same day with up-charge at 10:50a. Same day delivery is guaranteed if ordered by 2pm (according to their website). I indicated to the phone representative that my last order was delivered one day late, and this order was for a birthday today. They reassured me that the order would be delivered same-day.

This company is worthless. I ordered flowers for an important birthday on 1/5/16 to be delivered next day, flowers were not delivered. They say "please accept our sincere apologies", sadly that does not solve the problem. Birthday date is gone. Thanks ProFlowers! Funny that their email address is: wecare@customercare.proflowers.com

Absolute WORST customer service I have ever experienced in my life. I ordered flowers for my mother's birthday on December 31 with same day delivery. Here it is January 5th and still no delivery. I call every day and every day they tell me today is the day they will deliver. 5 DAYS! NO Delivery! Customer service can't get or give a straight answer as to what is going on. I recommend calling your local florist directly so you don't have to deal this poorly run company!

I ordered flowers Dec. 21st to be delivered Dec. 23rd, and I received a follow up email saying they would email me when the flowers were delivered. Dec. 23rd goes by, no email. After three phone calls and two emails later, I finally get a hold of a service rep saying that they canceled my order because no local florist could deliver the style I chose. Wouldn't it have made sense to call me to tell me that so I could change my order? I did receive two emails saying they left me a voicemail, but I had not received either a phone call or voicemail from them.

I ordered an arrangement for my friend whose mother had passed away. The arrangement never got delivered even though I got a confirmation email saying it did. After calling customer service several times and dealing with foreign people who dont speak good English, they put me on hold and said they would try to contact the local florist. They came back on the line saying the florist didnt answer the phone. All the customer service people do is read from a script and dont really address the problem.

I ordered flowers to be sent to a friend at a hospital. Was kind of worried when they hadn't arrived by noon, so checked with recipient. After 6pm, received an email from ProFlowers that the flowers were "hand delivered." Checked with recipient who had not received them. Called ProFlowers and customer service rep couldn't find order number but located order with other information. Customer service rep tried to call local florist but florist either didn't answer or was gone for the day. By 8pm, nothing delivered. Do not trust their emailed confirmations - follow up on them. I have requested a full refund. Will post follow up.

I am tired of dealing with people from outside the USA who may be hired for a lot less money that do not understand what you are asking. I wanted 4 dozen roses offered at $29.99 for 2 dozen... so the math was 2x that for $59.98. They could not handle that nor could a foreign supervisor who told me it would be $208 after 2 disconnects and 40 minutes. Do not buy from people who do not try to understand you or disconnect if you ask them for help!!!