PeopleFinders.com

So I actually had forgotten or so I thought I had forgotten the email address I used to sign up and once I informed the representative she did acknowledge and empathized with me. I was actually requesting a password change so I could get into the site to cancel my membership as the deal wasn't as good as it made it out to be... However, that isn't what this is about.... The Representative was actually proactive in making sure my membership was cancelled so that I wouldn't have to go through the process of resetting the password to login to my account just to cancel the membership and that actually saved me some time and I appreciated that. Hence the reason 5-star Rating :-).

The experience was great. I was happy with what was done and how it was done. Did not need to ask for more help and did not need to call the manager. There was no trouble for her signing into my account. I was pleased with the time and courteous that she showed me. She was sweet and had manners unlike some companies that I have had to deal with. I am happy with the service all the way around. I hope that I can recommend them to some other people as well and they are as nice to them as they were to me. Keep up the good work on your employees. I believe you will go far.

I called to make sure that my membership cancellation, which I had attempted to do online last night, had, indeed, been processed and that I wouldn't be charged for another month. I also had a couple questions about membership (Exactly when does a membership renew? The website says something about a 30-day month, which is confusing. Will I still have access to the reports I requested?) Selena answered my call after only a couple rings. She was courteous and professional throughout our call, and she provided me with the information I sought. Receiving this sort of service gave me confidence to renew membership if I should wish (and could afford) to do so in the future.

I had sent many emails explaining what I tried signing up for online. I found the Customer Number to call. I explained to Ms. ** that I wanted the $1.95 trial to try to find my father and it snowballed into a Premium Membership. And, for that initial offer, it didn't reveal anything pertaining to my Dad and I didn't recognize any of the names. She was so kind and helpful. She listened to my long explanation, due to my disability. I'm so upset about my Dad, being charged for something that I didn't sign up for...she was calming and said she would the care of it. I had deleted the account, so further time she spent with me on the phone. She's an asset to your company and is an experienced Customer Service Representative. I thank her for calming me down and handling my situation promptly!

The employee was very helpful on the process of my request to cancel my subscription. She was straightforward, kind, and helpful. I really appreciate it. People to communicate with me at a very simple and understandable level. She was able to answer every question that I have common and she was able to fulfill every request that I have made on the call. I honestly did not expect to be able to talk to a real person, instead I was expecting to talk to an answer but because at 1st I thought I was being scanned. But I was so relieved to hear the voice of an actual person that I can talk with and fulfill the request of canceling my subscription. I am so happy Khama and therefore I will give the service of the call positive positive rating.

She was polite friendly help me out super fast. I was 100% satisfied how she help me this morning. I would like to speak with her if I ever renew my account. She had a positive attitude she send vibes over the phone. Thank you have a blessed day.

I recently called in to ask to cancel and refund my acct. The girl I spoke with was nice and pleasant and very helpful. I will definitely use this company again in the future. Very professional and nice. Great company totally and for sure.

I called to cancel because I never asked for a membership. The young lady that answered was very helpful and empathetic. She canceled and told me they were going to refund the last payment. I’m very grateful for her help.

The customer rep responded quickly and was very helpful. She took her time to find the problem. She noticed an error on my account and will reimburse me the months that I was charged. The customer service was good and was easy to talk to her.

A very professional and pleasant Lady. Thanks & Kudos to her! She should get a raise, one of the best customer service people I have had dealings with via the telephone in a very long time. If I need this service again I will contact you.