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Hello, I am providing 3 stars as the information I was looking for was not provided. I was looking for the actual day the person was born, but I did not find that. That was my sole purpose in purchasing Peoplefinders.com. However, when I called to speak with customer service this morning I spoke with Shawn, and he was quick and very helpful, which is why I am providing a 3 star rating. I didn't find the information I was looking for, but Shawn provided excellent customer service.
I didn't want to extend my subscription and was charged anyway. Melissa gave me a refund like I requested. They charged my account when I tried to cancel my free trial and didn't go through. I call last week and the person I talked to didn't complete my request and Melissa took care of it and she was awesome. Still hasn't hit my account but was told it might take a day or two.
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I had a little trouble unlocking a phone number after I paid for a search. CSR Melissa went to a lot of trouble to try to remedy the issue. She called in a supervisor, and the difficulty was taken care of. She asked me to try again in about 10 minutes. She was pleasant to talk with and knowledgeable about her job. The whole experience left me feeling positively about Peoplefinders!
I really appreciate the professionalism that Shawn showed throughout the call. I was concerned that I had a reoccurring membership and had been double-billed. Shawn immediately put me at ease and provided me with all of the information that I needed to be comfortable that things were taken care of. He deserves 10 stars out of 5 if it would be possible for me to give him that. You got a good customer service representative in Shawn. Thanks for hiring such great people who understand the importance of providing friendly, high quality customer service. Kudos!
Shawn was awesome... I always... I was very mad when I called and his voice and cool attitude calmed me down instantly and he correct the issue immediately... Make that guy a boss!!!! Pay him double what he makes now. Please fix the issue that i had to deal with... It could really mess someone up, especially nowadays when times are tough and money is tight. I wasn't able to buy dinner last nite cause my account was empty...
I called in to request a refund for unauthorized charges and I was lucky enough to get Elena on the phone. She listened to my concerns and she opened up my account to verify. She then said she was going to put me on a brief hold so that she could go over it with her supervisor. She came back right away and explained how they were going to correct the account and give me a refund. I was so happy that they didn't give me a hard time about my complaint. Elena was very soft spoken and easy to understand and communicate with. Thank you Elena for your support.
I don’t know I had for them that they would be able to track any phone number so I started putting in phone numbers of people that I knew. None of them turned up where I knew they were so I tried myself. Apparently I live on the other coast of the US. Zero out of five, because they any of the five phone numbers.
Great site, just got everything I needed so it was no need for the subscription anymore. Also great customer service, helped me really quick and was so respectful. I would recommend this site to anyone looking for any information they need.
Did a reverse phone search using this excellent service. Unfortunately picked a monthly membership charge instead of a one time search fee. Called it in and they fixed it without any hassle. Great service and great customer service. Thanks.
She was wonderful, handled my problem very quick and easy. The best customer service I ever experienced. Clear communication, no bad attitude at all. Situation was handled with care. Thank you much! Also I loved PeopleFinders a lot too!
The customer service representative was professional and pleasant to communicate with. She understood the purpose of my call and my need. She quickly resolved the matter in a short period of time. It was a very nice experience to be assisted by an individual with highly valued and quality customer service skills. Thank you!
PeopleFinders.com author review by Emma Simon
PeopleFinders is a Data-as-a-Service company that has access to public records on nearly every adult living in the United States. They also offer reverse phone lookup services and criminal record search. Based in Sacramento, California, the company has been in operation since 1988.
Free preview: Clients who are interested in using the service can test it out before they pay. The company offers a Free 4-Step Preview, which lets people enter the name of the person they're looking for and then view the list of results to see if their person appears. Clients must then pay to access customer contact information. A one-time report is available for a small fee.
Social media searches: PeopleFinders includes a nearly instant social media search, which can return all public and free results from social media sites, including blogs, online bios and videos.
Flat rate pricing: PeopleFinders is available for a flat-rate fee of $9.95 per month for basic services. Premium service is available for $29.95 per month and includes unlimited access to current and past contact information, background check reports, birth/death records, marriage/divorce records, criminal records and more.
Automatic renewal services: PeopleFinders offers customers the option of having their plan automatically renewed, so they don't have to remember to make payments each month.
Reverse phone lookup: Anyone can perform a reverse phone search to find out who has been calling them. Find out the phone type and phone carrier for free, or pay a small fee for a full report.
PeopleFinders.com Company Information
- Company Name:
- Year Founded:
- 1821 Q Street
- Postal Code:
- United States