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    138 Consumer Reviews and Complaints

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    Verified Reviewer Verified Buyer
    Original review: Feb. 5, 2018

    I had used USSEARCH once in the past and I was unhappy... they had NOTHING on the person I asked about. I called and they credited my credit card back and at my request my account there was deleted. Sat I wanted to try again... I knew the nightmare stories about recurring monthly charges. I was extra careful not to click on anything that would cause that issue. I placed the order and I got the material and a bill for $39.95. Immediately I started getting concerned about those recurring charges. I called them today. I have to confess they were professional and assured me that $39.95 was a ONE TIME fee and there would not be any recurring charges... BINGO! Case closed. Be careful what you click on and do not fall for OMNISEARCH because I'm sure they are a monthly service.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 19, 2017

    The search I received was for the wrong person. They couldn't find the right person even though they are in the white pages. The customer service rep was clueless. Terrible company and a huge waste of money. I did better in 10 minutes on my cell phone.

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    Verified Reviewer
    Original review: Nov. 3, 2017

    I had to complete a background check for an IC position. I was responsible for the $25. The beginning of my social is similar to my birthday. I guess when I typed the # I immediately continued with Bday rather than SS #. As soon as I got the info (within seconds) I emailed them for help. They replied with a copy and paste, "Hi Teresa, You will need to reach out to the hiring party for further instructions." I replied again, asking for further info. Again they sent, "Hi Teresa, You will need to reach out to the hiring party for further instructions."

    I asked for further clarification rather than a copy and paste, since *I* am paying for the check if they could credit my card so that I could redo the check. I realize this was my fault. I totally get that. But come on, good customer service would see what I'd done and allow me to fix it. However, they are right. I will be letting the IC company know of their business practices. Perhaps they can find a more reliable, customer friendly company to contract with.

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    Verified Reviewer
    Original review: June 25, 2017

    As a private investigator, I gave this service at try… To say that I'm not impressed is an understatement. The results of my search did not include known arrests for the subject I was trying to locate and it didn't include current address either. I send their customer service a request for a refund with proof of the information I located. They would not refund but offered a credit for a free (less than useful) search. I will not take the credit. I asked that they close my account (their website doesn't seem to let users do it themselves - or it's well hidden), and that they permanently delete all my information from their records.

    6 people found this review helpful
    Original review: June 14, 2017

    I went to this site to find out some information I needed right away. I went through the sign-up process, then a pop-up appeared saying my registration could not be completed, and I should call the office during business hours. I went to another site, and got what I needed. I never thought I was signed up with this site, per their own message, yet they have been charging me for the past 3 months, and I just now noticed. This is very deceptive, in my opinion. I won't ever be using them, no matter how long they charge me. There is no order number, because I didn't order anything!

    4 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: May 22, 2017

    I have used US Search in the past and only once did I ever wonder on their accuracy but never took it any further. I really should have but this last experience was on 5/20/17 when I was helping a friend do a check on someone she met on a dating website I was afraid may be a scammer. We had done some searching on our own for maybe 10 minutes prior to doing an "Advanced Search" through US Search. Glad we did. US Search failed miserably.

    It said he had never been divorced and had no criminal record, or Social media contacts to name a few. It was wrong. We easily accessed the state websites for 2 states side by side and found 2 divorces and several contacts with the justice system. One was related to a violation of a domestic order of some sort. Also later I found a Facebook account.

    I contacted US Search today 5/22/17 and spoke with "Rose" who argued why they didn't find these things out. She gave me all of a $6.95 refund of the $39.95 I already had paid and said I could have a free search to use in the next years. Hardly a satisfying response for the poor job that was done. I told her I would never use the service again.

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    5 people found this review helpful
    Verified Reviewer
    Original review: Feb. 6, 2017

    I feel that it is false advertising when they make you think they can give you information that you can't get just by doing a google search yourself. After I gave them my credit card the report was wrong the address was wrong. It states that you can get marriage and divorce. It told me the person had never been married. When I called asking for a refund, they told the state does not have public records for these things. I called the town courthouse myself, and was told that anyone can get a copy just not a certified one. I called this place back. All they were willing to do was give me back 6.95 on this. I told them how I felt. It did not matter. Looks like an easy way to scam people out of money because you can't do anything once that credit card is entered.

    6 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: Dec. 15, 2016

    Green check mark for $39.95 service which shows Marriage/Divorce Records has a small asterisk which when further investigated will show you 14 states in which US Search will not access these records. My state was one of them. After phoning and asking to be passed to a manager, I was refunded $6.95 for the missing data and given two free searches (big deal).

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 1, 2016

    Same as these reviews that I just read. Fortunately, I copied all of their info before paying and read fine print. Information provided was basic, yet I requested more. I called them less than 15 mins after subscribing, free two days is not free. I spent almost 30 minutes on the phone with them. Asked for a complete refund, not just a cancellation of the monthly charges. I did have to argue a bit. I said I would call the BBB and my bank, then suddenly got a confirmation of both the initial "free" fee of $29.95 and the monthly fee of $19.95. ALL very misleading, and like I said, I read ALL of the fine print! They already have the money held in my bank account, so I will have to watch that it does indeed go back.

    17 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Feb. 16, 2016

    I subscribed to be able to do a search on a couple of individuals and found that the most public of information was showing as not available even though there are Facebook and Twitter accounts (I even used the more advanced feature of including ages). I wanted a criminal search done to see his background (drugs, sexual predator) since one is around small children. I was told these would only be public, unverified records. I asked the customer service woman to please terminate my subscription and she went into an explanation that it is a 48 hour free trial and on the third day if not cancelled I would be billed. I read the statement from the terms and told her to TERMINATE my subscription. Don't think I had it for more than 30 - 45 minutes. Waste of time and money.

    11 people found this review helpful
    Original review: Nov. 28, 2015

    This is consistent with every other review on this site about this company. I paid for a search, got zilch, and thought that was the end of it. However, I didn't realize USSearch would continue to bill me 19.95 a month forever. I tried to dispute on my credit card, but it said since ussearch had my card number it was a legitimate transaction. This is pure crazy-talk thus I am a bit confused what to do next. Here's hoping some regulator regulates this guy out of business. And I thought misuse of credit card info was the reason we could dispute transactions? Amazing this is allowed to go on both by consumer protections, and now the credit card companies are complicit. If anyone has advice on my next step, I'd be grateful.

    10 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: Nov. 3, 2015

    I called customer service department before starting my membership... Asked them several questions about how their site work how many searches I would get with monthly 19.95... I was told unlimited. I asked what kind of results would I get. Was told basic info... So I paid for monthly subscription... What do I find you can't even do a search with USSearch you can only search with some other search site Omnisearch... Did a few searches, did one on my mother, father, sister & myself... Not one of the result from any of the 4 searches was even close to being accurate.

    So called customer support back told them my issues with their site... How I did searches on family members of mine and how none of the searches was nowhere near being accurate. Only thing they could say was they recommend me use for a month then cancel my account because they do not do refunds. Keep in mind that I did not have account for a whole hour before I relieved I was not happy...

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    12 people found this review helpful
    Verified Reviewer
    Original review: Oct. 6, 2015

    I entered into Google the name of someone I have not seen for several years just to see if that person was living in this area. I did NOT authorize a search, I did NOT authorize a payment and I did NOT give this company my card information, yet somehow they got my card number and charged me $19.95. How they got my bank information, I do not know. This should be illegal. I'm on the way to my bank now to stop payment and ask them how my information was so easily obtained by these crooks.

    7 people found this review helpful
    Verified Reviewer
    Original review: Sept. 21, 2015

    Confusing and misleading advertising. Search was inadequate and they tried to stick me on a membership without consent. Luckily bank denied the charges.

    7 people found this review helpful
    Original review: April 13, 2015

    Total ripoff. Paid for background checks and results I received were for totally different people than requested. One was for a 43 year old... got results for his 86 year old father. Then next for female and got her son. I called to cancel and made complaint. I did not ask for refund, just wanted them to know I felt ripped off. Their customer service was rude and snippy. Guess they are used to complaints.

    17 people found this review helpful
    Verified Reviewer
    Original review: Nov. 21, 2014

    I paid $49.95 November 2012 for ONE search. They auto renewed TWICE (that I found). This is why we need BIG government - because of thieves.....too bad. (I'm a libertarian).

    18 people found this review helpful
    Original review: Nov. 19, 2014

    This company is a scam! No important info there. Just scam you out of your money and now you spend all your time trying to get rid of them. AWFUL!

    15 people found this review helpful
    Original review: Nov. 18, 2014

    This company refuses to take your personal information down when requested. Abusers can use this company to gain access to where their victim resides and their family members which places them in harm's way and severe danger. Companies like this need to be stopped.

    18 people found this review helpful
    Verified Reviewer
    Original review: Nov. 2, 2014

    Signed up for one time service. Attempted to find information about reverse phone information.. All I got back was "in process." This company is a scam. Stay away.

    18 people found this review helpful
    Verified Reviewer
    Original review: Oct. 23, 2014

    They will automatically enroll you in a worthless monthly service, and you won't be able to get them to remove you. Don't fall for this! Stay away! It's a sad day when we need to do a background check on the background check services to make sure they are not crooks that tell you they can find the crooks for you.

    22 people found this review helpful
    Verified Reviewer
    Original review: Oct. 20, 2014

    I did a Google search for a people locator and found USSEARCH was highly rated. The rating information appeared to be legitimate, so I opened an account which included a 2 day intro service followed by a monthly membership charge to come later. The first two names I searched came back with my address as their address. I repeated one to make sure I hadn't made a mistake in the information entry, but again my address was shown. I called customer service and spoke with a young woman whose native language was not English. She said their information comes from publicly available sources, and that their sources showed the person I was searching for lived at my address. I said no, I have lived here for 30 years and this person (who is under 30 years of age) has never lived here and is a total stranger to me. She insisted that this was public information and that I was wrong. I immediately demanded she cancel my subscription and make no further charges on my account. I contacted my credit union and cancelled the card for which they have the information. BEWARE THIS IS A SCAM.

    27 people found this review helpful
    Original review: Aug. 14, 2014

    I signed up for a search that was advertised at $7.47. I was charged twice for this amount plus $19.95. When I contacted them, they couldn't speak english well enough to communicate very well. They claimed they would refund the $19.95 and cancel the subscription. I followed up with an email to cancel the subscription as well to have this in writing. They never cancelled the subscription nor refunded the charge. I had to resort to complaining to my credit card bank who in turn did get one of the monthly charge off. Still waiting to find out if this is resolved or if this is going to be a continuing saga. I hope these complaints will seriously affect their business and they get shut down or prosecuted for fraudulent operations.

    32 people found this review helpful
    Verified Reviewer
    Original review: June 13, 2014

    What a SCAM! I signed up for a 1 time search charge and then found they'd signed me up for a monthly fee. When I called customer service, they said they would cancel the monthly subscription but then said they would charge an additional $7.95 for an unlimited search for 7 days which I did not want either. The reason I didn't want it is because the info they supply is worthless. I found more on the person I was looking into on Google for FREE, far more that ripping me off for 35 dollars with the garbage they sent me. DO NOT USE THESE PEOPLE! The Attorney general should shut this scam down for good!

    29 people found this review helpful
    Original review: May 28, 2014

    I was trying to check the background of my daughter's new boyfriend. Entered a search that was said to be free for two days. I was charged 17.48 and 17.47. I'm now told that the changes are a discounted rate for searches and they won't return the money to my account! Be careful with this company! They like to charge more than it states in their online website says!! I'm not at all happy!!

    20 people found this review helpful
    Verified Buyer
    Original review: March 11, 2014

    This company advertising as $19.98 for a search. When you go and purchase they tack on two more additional charges! I was charged 3x. And the report showed NOTHING that I already knew. If you want a background check, DO NOT GO HERE! Just go to your local authorities website and do a search. Everything that shows up is everything you can publicly.

    22 people found this review helpful
    Verified Reviewer
    Original review: Feb. 27, 2014

    Was needing the phone number for an old friend, for an insurance claim. USSearch was the only online service that claimed to have his phone number (when I typed in his name and last known address). So I paid their $2.50 fee, and then learned USSearch not only didn't have his phone number, they didn't even have his full address... just the city info that I had typed in originally! When I requested a refund from their overseas (Asian?) customer service number, I was offered a "free search credit" instead. When I refused that, and reminded them that their website's "preliminary search results" (before I paid) showed a check mark next to the "Phone [number]" column for the person, they reluctantly agreed to the refund, saying it would take a week to 10 days to process. While I am satisfied to get the refund, I don't appreciate being deceived/misled with bait & switch search info. What a waste of time!

    18 people found this review helpful
    Original review: Jan. 14, 2014

    I did not ask for any report. I searched my husband's name just out of curiosity. What I found was two people listed as relatives that we have NO RELATION TO! I have checked this information for years off and on and these two people have never been listed before. A phone call to US Search was beyond useless. The manager that I asked to speak to said there was no way of changing the incorrect information. He said that this information was from public records. There are NO public records of any connection with these people. US Search mistakenly put in wrong information. I have managed to find this family on Facebook and have notified them of this incorrect posting on US Search.

    17 people found this review helpful
    Verified Reviewer
    Original review: Sept. 2, 2013

    I was informed by BoA that they believed three fraudulent charges had been made on my Visa card which was in my desk and used only for one type of purchase from a single vendor over the prior 3 months. On 08/18/13 a charge was made on my account for $45.85 by US Search Services. This charge was not initiated by me. I'm single and live alone.

    11 people found this review helpful
    Verified Reviewer
    Original review: July 5, 2013

    I had dealings with USSearch on 7-5-13 for a charge of 25 cents on a special. They are now being monitored. I become VERY violent when ** steal my money. I started checking my online bank account several times and the only charge they have placed on my Debit Card is the 25 cents. I am very, very, very careful and use Screengrab from No Nonsense Software. I take a picture of every USSearch page so I have an exact copy of the transaction. I did get most of what I wanted, but they have room for improvement. I have had problems with some other search co.'s but I cancelled the cards and that was that - as my bank will not tolerate Frauds... You people must take a copy of each page, "step by step" when dealing with ANY ONLINE CO.

    15 people found this review helpful
    Verified Reviewer
    Original review: May 14, 2013

    I went online to do a free people search with this company. I then requested a criminal record check that was listed as an extra charge of $4.50. I got billed for the criminal lookup and unbeknownst to me was billed $49.95 for an annual membership that I did not intend to join. Numerous customers have complained of this deception on Billguard. Be extremely wary of US Search. They will rip you off. Do a Google of Billguard to confirm this.

    21 people found this review helpful expert review by ConsumerAffairs

    US Search offers several services, including people search, background checks, criminal record search, social network search, property record search and reverse phone lookup. Individual reports can be garnered instantly for under $3 each. US Search is not a Consumer Reporting Agency and should not be used to make decisions related to employment, tenant screening or other purposes outlined in the FCRA.

    • Fast results: People who run background checks on US Search can get the results of their checks within 24 hours of their search. Results are delivered via email.

    • Regularly updated information: People move regularly, and US Search updates regularly to ensure the information shared is as recent as possible.

    • Range of services offered: Customers utilizing US Search can take advantage of a range of services. The site includes things like criminal background, reverse phone lookup, background check, property records, social networks search and more.

    • Flat rate pricing: Individual reports cost as little as $3 per report. Those needing more reports can choose an unlimited package for $19.95 per month, or they can pay quarterly for $49.85 to receive unlimited searches for three months at a time.

    • Social media search: Find every social media profile using US Search’s social network search. This service quickly locates all social networking profiles for an individual and can be used to reconnect with friends and relatives.

    • Best for: individuals, HR representatives at large companies, employers and people utilizing online dating sites.

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    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Company Information

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    US Search PO BOX 4145
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    (800) 877-3272

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