US Search

When running a search, I find it confusing as to which searches are free and those that will required an additional payment. Frankly, I found the old system with Omni-search. I would like to see an improved Reverse Phone Number feature.

I chose USSearch because of what I can only assume was a purchased phony website review of their company. It rated higher than BeenVerified and since I used that for four months with satisfactory results, I thought I would try the higher rated company. What a mistake. I canceled within an hour after not even a Facebook page came back and the person I was researching has a public profile. He has an extensive criminal background as does his wife and all that USSearch could kick back was an address which I've had for two years. Do not waste your money with this company. I've opened a dispute with my credit card company for a refund. I wish I had checked ConsumerAffairs before wasting my time and energy. This company's service isn't worth a quarter let alone $29.95.

I purchased a one time $4.95 search for a number that I suspected for a scam. US Search said they would refund the $4.95 if they could not find the results which they did. I checked my account and noticed they charged a $22.02 membership fee as well. I never signed up for the membership and they refused to refund the fee. I only signed for the one time search. This is a scam as I requested to be contacted back by a supervisor and they refused. They have basically stolen the money and refuse to reach out via phone. Do not ever trust this site, as it is a phony search con scam web page.

I wanted to get a background check on myself and I decided to give USSearch a try. While I was trying to complete the order there were confusing popups and offers that I had to click away. Just when I thought I was finally ready to complete the order, they placed a LARGE button directly above to the complete order button (which was tiny by comparison). Somehow the big button got clicked on. Now it seems impossible to get a hold of customer service to get things resolved.

(This big button added extra an subscription service of $19.95 a month to my one time order of $39.95).

This company makes its money on STEALING personal information and providing it to the general public. This type of business should be illegal in the US and should be sued for an amount from which the company (and individuals working there) would never recover from!! The only way this company agrees to remove people's stolen personal information is if they agree to send the company a copy of your DRIVER'S LICENSE!! Further invasion of privacy!! Disgusting, disgraceful that such an enterprise can call itself a "business". Incredible that they have not been sued to kingdom come! I guess that's on the horizon.

I had used USSEARCH once in the past and I was unhappy... they had NOTHING on the person I asked about. I called and they credited my credit card back and at my request my account there was deleted. Sat I wanted to try again... I knew the nightmare stories about recurring monthly charges. I was extra careful not to click on anything that would cause that issue. I placed the order and I got the material and a bill for $39.95. Immediately I started getting concerned about those recurring charges. I called them today. I have to confess they were professional and assured me that $39.95 was a ONE TIME fee and there would not be any recurring charges... BINGO! Case closed. Be careful what you click on and do not fall for OMNISEARCH because I'm sure they are a monthly service.

The search I received was for the wrong person. They couldn't find the right person even though they are in the white pages. The customer service rep was clueless. Terrible company and a huge waste of money. I did better in 10 minutes on my cell phone.

I had to complete a background check for an IC position. I was responsible for the $25. The beginning of my social is similar to my birthday. I guess when I typed the # I immediately continued with Bday rather than SS #. As soon as I got the info (within seconds) I emailed them for help. They replied with a copy and paste, "Hi Teresa, You will need to reach out to the hiring party for further instructions." I replied again, asking for further info. Again they sent, "Hi Teresa, You will need to reach out to the hiring party for further instructions."

As a private investigator, I gave this service at try… To say that I'm not impressed is an understatement. The results of my search did not include known arrests for the subject I was trying to locate and it didn't include current address either. I send their customer service a request for a refund with proof of the information I located. They would not refund but offered a credit for a free (less than useful) search. I will not take the credit. I asked that they close my account (their website doesn't seem to let users do it themselves - or it's well hidden), and that they permanently delete all my information from their records.

I went to this site to find out some information I needed right away. I went through the sign-up process, then a pop-up appeared saying my registration could not be completed, and I should call the office during business hours. I went to another site, and got what I needed. I never thought I was signed up with this site, per their own message, yet they have been charging me for the past 3 months, and I just now noticed. This is very deceptive, in my opinion. I won't ever be using them, no matter how long they charge me. There is no order number, because I didn't order anything!