US Search Reviews
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About US Search
US Search is an online tool that provides background checks and person searches. It pulls information from public records, including criminal records, social media profiles, property records and more. You can search by name, address or phone number. The site offers free basic searches, but you'll have to pay for a membership to get more in-depth information.
Visit www.ussearch.com- Free basic search
- Hassle-free cancellation
- Sources updated daily
- Trial membership available
- Extra fees for premium report
- Subscribers don’t get all add-ons
What is US Search?
US Search offers background checks and person searches by name, address or phone number. The site also lets users search criminal records, social networks, public records, property records and more. The site features an email search function that finds a person’s name, social media data, address history and more. It also offers reverse phone lookup. US Search activity is confidential.
US Seach’s premium reports contain information on address history, phone numbers, aliases, maiden names, associates, properties, home value, lawsuits, misdemeanors and felonies. Users must agree not to stalk the person they search, use the information for blackmail, harass the person or confront the person if they’re dangerous.
How does US Search work?
US Search offers some free services and paid premium services. The company uses a proprietary search engine to comb through billions of public records, websites and other sources. You can search by a person’s name to find their current and past addresses, phone number, household members and home value; search by phone to find name, address, utility verification and more. You can also find names associated with specific addresses.
When you enter a name, US Search generates a free report that includes basic information like relatives, age and location history. The paid subscription includes extended data searches for further details, including social media accounts, sex offender data, criminal records, images, friends, financial assets, court records and contact information. You can choose from instant search reports, advanced person searches or background checks.
US Search provides additional information for extra fees. When you sign up, your report is available for instant online viewing with the option to download and print.
US Search costs
A paid US Search subscription includes unlimited person and phone searches for $19.95 per month or $49.85 per quarter. Additional services require other fees; for instance, access to national criminal records costs $19.95, marriage and divorce records cost $2.95 and email address information costs $2.95. A trial membership is $1.99.
US Search FAQ
Can you remove your information from US Search?
US Search uses public records and info to conduct person searches — a person cannot opt out of inclusion in these databases.
Does US Search provide criminal background information?
Yes, US Search accesses arrest records, though these records don’t necessarily confirm a conviction.
How does US Search get its information?
US Search accesses public records like court records and weapons permits. The company has developed a proprietary search engine to query billions of records and websites. Its criminal background information comes from state and local databases nationwide.
Is US Search a safe site?
US Search is confidential. The site provides a private and safe 256-bit encrypted connection.
Still have questions?
Is US Search legit?
While US Search is not a substitute for a background check when hiring or screening potential tenants, the service is legit and provides free basic background info. For those who want further details, a paid subscription includes reports that show date of birth, address history, arrest records, phone numbers, court records, government license info and social media profiles. The company’s proprietary search engine accesses public records from state and local databases and cross-references multiple data sources to ensure accuracy.
US Search Reviews
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- 4,936,196 reviews on ConsumerAffairs are verified.
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- 4,936,196 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed March 20, 2025
This was very helpful, interesting, and informative, especially when I can see stuff I didn’t know about Hunter, as far as the eye can see anyway, and also some other stuff relating to him, again as far as the eye can see. I’m glad I learn about this from a far in a way where I’m not a creep or a weirdo for having done something like this.
Hello Kendra,
Thank you so much for your thoughtful feedback! We’re glad to hear that you found the information helpful, interesting, and informative. It’s great to know that USSearch gave you the opportunity to learn more in a way that felt respectful and appropriate.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 888-712-0108 or by emailing us at support@ussearch.com. Our team is available to help during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Reviewed March 19, 2025
I read on Facebook that a 50-year old [younger than me] friend died suddenly. I've known him since his birth. I've known his parents since 1950. I wanted to send a condolence letter to his widow. Now I know where to send my letter. I have used US Search for a couple of years and found the company to be accurate 90% of the time. US Search brings old friends together better than social media. I will keep my US Search subscription.
Hello Richard,
Thank you for taking the time to share your experience with US Search. We are truly sorry for the loss of your friend, and we’re glad that our service was able to help you reconnect and send your condolences to his family during this difficult time.
It means so much to hear that you find US Search to be a reliable tool for bringing old friends together, even more so than social media. We appreciate your continued trust in our service and are honored to be a resource you can rely on.
If there’s ever anything we can do to assist you, please don’t hesitate to reach out. We’re always here to help.
Best regards,
US Search Customer Support📞 888-712-0108
📧 support@ussearch.com
Reviewed June 4, 2024
So much better than Spokeo and TruthFinder. Also, the speed at which you process and present information is awesome. Very easy to use and intuitive. You make my job easier and I will be a return Customer! Will definitely recommend to others. Looking forward to many more searches. Thanks again, you guys are the best!
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with US Search, and we look forward to providing you with our services again in the future.
Reviewed July 1, 2026
This was the most confusing site I’ve used compared to other research sites I’ve used. Anything I did, I would get charged. Why not offer a set amount for a month. If you have different levels, lay out the price for a month. Not à la carte and then charge for things that got me to the point I quit using the app. Didn’t know what the heck would be taken out of my card. The worst. I paid more to get less. As it is, I have nothing but half-assed information. If it’s in my memory, I’m afraid to access it, not knowing how I’ll be screwed again.
Hi Jeff,
Thank you for your feedback, and we're sorry to hear the pricing structure and site navigation were confusing. Each upgrade or add-on requires explicit agreement to the pricing and terms before purchase is completed, so no charge should occur without that confirmation — and we want to reassure you that no further charges will occur on your account without your explicit agreement beforehand.
As outlined in our Terms of Use, public records and commercially available data sources used in our reports may contain errors — source data is sometimes reported or entered inaccurately, processed poorly, or otherwise not free from defect, and we are not the original source of this data nor a comprehensive compilation of it. We'd always recommend independently verifying anything before relying on it.
We can confirm your account has been canceled and a full refund has been issued.
If you have further questions, feel free to contact our Customer Care team at (888) 712-0108, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,US Search Customer Support
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Reviewed June 26, 2026
He was so helpful and compassionate! I felt very well taken care of. There were many complicated issues that he helped me work through. It is a complex issue and he was knowledgeable and helpful.
Hi Joanna,
Thank you for taking the time to share your review! We’re glad to hear our representative was helpful, compassionate, and able to assist you through a complicated issue. We truly appreciate your kind feedback.
If you ever need anything else, please contact our Customer Care department at (888) 712-0108. We are available from 7:00 a.m. to 4:00 p.m. Pacific Time.
Thank you,US Search Customer Support
Reviewed April 29, 2026
I paid my money got no report? Looking for Dina ** middle name born in 1966, mother name Marie **, father eddie did live in Hammonton NJ. I think in Egg NJ now? If I don't get report will never use your service again? Will try another company and will tell all not to use you?
Hi Richard,
Thank you for reaching out and sharing your experience. We understand how frustrating it can be when you are unable to find the information you are looking for.
The information in our reports comes from publicly available records and third-party sources. Over time, the availability of certain records may change due to updates in public record databases, restrictions imposed by data providers, or individuals exercising their rights to suppress their personal information from our platform. Source data is sometimes reported or entered inaccurately and is generally not free from defect. We are not the original source of this data, and we always recommend independently verifying any information before relying on it.
We can confirm that your account has been successfully canceled and a full refund has been processed back to your original payment method. Please allow 3-5 business days, depending on your financial institution, for the refund to reflect in your account.
If you have any additional questions, please don't hesitate to contact our Customer Care team at (888) 712-0108, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,USSearch Customer Support Team
Reviewed April 28, 2026
She was very kind and patient and resolved my issue. It was very fast to get my problem taken care of which I liked. I appreciate her understanding with me during the phone call. My problem is solved and I am satisfied.
Hi Melissa,
Thank you for the wonderful feedback! We're so pleased to hear that our representative was kind, patient, and able to resolve your issue quickly. We will be sure to pass along your kind words to her!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at (888) 712-0108, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,USSearch Customer Support Team
Reviewed April 21, 2026
The search didn't provide any useful information at all about the number I was searching detailed information about So I don't know anything else to tell you other than I was not satisfied with the results.
Hi Noel,
Thank you for sharing your feedback. We apologize for any difficulty you had in finding the information you needed. While we strive to keep our reports as current and comprehensive as possible, there are times when data may not be fully accurate or complete due to the nature of public records and limitations of our data sources.
It is important to note that our service is not the original source of this data, and source information is sometimes reported or entered inaccurately or may be incomplete. We recommend independently verifying any information before relying on it and encourage you to use our reports as a starting point for your own due diligence.
If you have any additional questions or if there is anything we can do to improve your experience, please don't hesitate to contact our Customer Care team at (888) 712-0108, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,USSearch Customer Support Team
Reviewed April 15, 2026
On all reported subjects it said no results and gave what little information it had but it was mostly inaccurate. Not that there was much of it. Every aspect of the report said no results and they want me to pay. For what. It didn't tell me anything like it advertised. It would not even close. I cancelled my subscription and asked for a refund which I think I'm justly entitled to.
Hi Fredia,
Thank you for your feedback, and we are sorry to hear that your experience did not meet your expectations. We want to address your concerns directly.
USSearch is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain records may not be fully accessible through public databases, which can result in limited or no results for a particular search. Source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect, and our reports are not a comprehensive compilation of all available data. We encourage our members to use our reports as a starting point and to independently verify any information before relying on it.
We can confirm that your account has been cancelled and a full refund has been issued back to your payment method. Please allow 3–5 business days for the funds to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,USSearch Customer Support Team
Reviewed Feb. 9, 2026
Terrible service, information here is not enough and there are records I found out myself on Sam Krasner or with other such services which were much cheaper. I was also lied that they have records going back to the 1970's and they don't. I was also charged extra to get criminal records which other services don't charge extra for plus it was very little information which I already know.
Hi Victor,
Thank you for sharing your feedback. We're sorry to hear that your experience with US Search didn't meet your expectations, and we appreciate you taking the time to let us know.
We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. Due to the nature of public record information, the data sources we use may contain errors—source data is sometimes reported or entered inaccurately, processed poorly, or is generally not free from defect. Additionally, our reports are not a comprehensive compilation of all available data. We encourage you to use the provided information as a starting point for your own research and further verification.
We understand your frustration and have issued a full refund to your account. Please allow 3-5 business days for it to reflect, depending on your financial institution.
If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Care team at (888) 712-0108, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,US Search Customer Support Team
Reviewed Nov. 30, 2025
They say it is free in ads. It is not. It is a scam. They waste your time and it is the same as truthfinder. Same setup. Most of these sites are scams and need to be fined. They lie in their ads and waste our time.
Dear Michael,
Thank you for your review. We understand your frustration and appreciate the chance to address your concerns.
US Search does not offer its services for free. Providing access to public record information requires ongoing resources, system maintenance, and data-processing costs. Because of this, our pricing is displayed clearly during the registration process so customers can review the cost before deciding to move forward.
We never want you to feel misled or that your time was wasted. If you have questions about our billing or need help reviewing your account, please contact our Customer Support team at (888) 712-0108. Our team is available Monday through Friday, 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). Holiday hours may vary.
We’re happy to assist further.
Reviewed Nov. 5, 2025
Some pop right up. From small towns, especially. But many are impossible to find. Probably a 25-30 percent success rate, one out of three. But, when it's right, really good information. When it's not, crickets. I wish it had more pictures! It's easier to recognize an old friend with a picture.
Hi Frank,
Thank you for taking the time to share your experience with US Search! We’re glad to hear that you’ve found our reports helpful when they appear and appreciate your honest feedback about the overall success rate.
It sounds like searches for individuals in smaller towns tend to bring up results more easily, while those in larger areas can sometimes be harder to locate. This can happen because data availability varies depending on how public records are reported and maintained across different regions.
We also appreciate your suggestion about including more photos — that’s great feedback, and we’ll share it with our product team as we continue working to enhance the search experience.
If you have any questions or need further assistance, our Customer Support team is available at (888) 712-0108, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,US Search Customer Support Team
Reviewed Sept. 26, 2025
Terrible! Horribly out of date and inaccurate information. I need to know this person's EXACT, CURRENT address, and it listed an address that they either never lived at or haven't lived at for many years, and when I did a reverse Google search, they weren't even connected to it! The WORST.
Hi there,
We understand how frustrating it can be when the information you receive doesn’t meet your expectations. While we work hard to ensure the accuracy and relevance of the data we provide, we cannot guarantee it will always be complete. The nature of public records and the limitations of data sources mean that occasional inaccuracies or mismatches can occur, especially when shared names or similar identifiers are involved. Our reports are best used as a foundation for further research, with key details verified independently.
We can also confirm that during your most recent call, your account was canceled and the pending charge was reversed in full. If you need any additional assistance, please contact our Customer Support team at (888) 712-0108, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,US Search Customer Support Team
Reviewed Aug. 11, 2025
Amazing. Got at least an accurate number and address. Not too sure about the vehicles listed but other than that really accurate and I know his place of work if that can be added somehow and it also had very accurate relatives listed on here as well which helped me get in touch. Definitely worth my money.
Hi Alexis,
Thank you for your review! We’re glad to hear you found the information helpful and accurate, especially the address, phone number, and relatives listed. It’s great to know our service helped you get in touch with the person you were looking for.
Just as a reminder, US Search operates as a membership service. If you ever decide you’d like to make changes to your account or cancel your membership, our Customer Care team will be happy to assist you. You can reach us at (888) 712-0108, Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,US Search Customer Support Team
Reviewed July 18, 2025
I am a Private investigator, and sometimes US SEARCH has given me more information on individuals than my company I work for could. I found also researching other platform, US SEARCH is the most reasonable cost. I look forward to using this platform for the in depth information. I have recommended this to my fellow investigators for some additional helpful information.
Thank you for sharing your experience. We appreciate your feedback and understand your interest in using USSearch for detailed information.
Please be advised that USSearch is a public records search service intended solely for personal use. We prohibit the use of the website for any non-personal purpose that involves a business transaction, which may include, but is not limited to, employment screening, tenant screening, or professional investigative services.
After further review, we have determined that your membership was not being used in accordance with our Terms of Use. As a result, your account has been canceled, and a refund has been processed back to the payment method originally used at the time of enrollment. Access to the service has also been disabled to prevent further use.
If you have any additional questions or need further assistance, please don’t hesitate to contact our support team at 888-712-0108 or by emailing us at support@ussearch.com. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
—The USSearch Team
Reviewed June 2, 2025
So many calls, from SOOOO many people when looking f/ Healthcare w/ "Pre-Existing" conditions. They want to ask many Q's and answer few to none. If you ask the wrong Q, Goodbye Have a Nice BLAH BLAH BLAH. Be Accommodating, a Good Boy/Girl, Roll Over with your Tummy Up, BFF for a few mins. Just wish the site would show a "Running Balance" whenever a charge is added to each and during a session, my only disappointment, and hopefully won't have a heart attack at the payment screen! Maybe I missed that Option?
W/ my training/education, I can spot the Liars, Scammers, Crooks and Ne'er-Do-Wells to a precision, 99% of the time is my Record so far, and yet, we ALL need help sometimes, I go to US Search over ALL other sites, (Avoid Tr__hF_nde_at all poss.!) and I get what I Need/Want and can actually make a disciplined/educated decision to interact w/ an individual, or mosey on down the dusty trail, disappear, like a ghost, with my Passwords, Accts, Contact(s) and Financial(s) and Sanity in this World of Crooks. I sleep wonderfully because of US Search, how 'bout Ya'll?... KASPER
Hi Paul,
Thank you for taking the time to share such a thoughtful and colorful review—we appreciate your honesty and unique perspective. We're truly glad to hear that US Search continues to be your trusted tool when you need to verify information and make informed decisions. Knowing that our service helps you maintain your privacy and peace of mind in today’s digital world means a great deal to us.
That said, we recognize how having a clearer, real-time view of charges during your session could make the experience feel more transparent and user-friendly. In compliance with applicable laws, all key details—such as billing terms and automatic renewal policies—are clearly presented before any payment is submitted, and users must actively agree to these terms before being charged. Still, we truly appreciate you highlighting this, and we’ve shared your feedback with our product team as we continue working to enhance the overall user experience.
If you ever have questions about your charges or need help navigating the site, please don’t hesitate to contact our support team by calling 888-712-0108 or emailing us at support@ussearch.com. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time), excluding holidays.
Warm regards,US Search Support Team
Reviewed April 17, 2025
Came back to US Search to locate an alumnus from my UW research group. Managed to get some contact information, though I have no idea if it is still valid. I expect the leads provided will be helpful. I looked up my own information, while I was at it, and found many errors. Is it possible to submit corrections?
Hello Richard,
Thank you for your feedback and for choosing USSearch. We’re glad to hear that the leads provided may be helpful in your efforts to reconnect with your UW research group alumnus.
Regarding your question about correcting personal information: USSearch provides public record reports compiled from various third-party databases and publicly available sources. Because we do not create or manage these records ourselves, we’re unable to make modifications or corrections to any of the information included in a report.
If there’s anything else we can assist you with or if you have additional questions, please don’t hesitate to contact our support team at 888-712-0108 or by emailing us at support@ussearch.com. Our team is available to help Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (Holiday hours may vary.)
Thank you again for reaching out.
USSearch Customer Support
Reviewed Aug. 6, 2024
Sometimes, US Search doesn't have accurate data, but this time, they did! The older I get, the more I want to connect with friends I worked with, or knew from my neighborhood. US Search is a big help. I am on a fixed-income budget, so the program is a bit much for me to justify. I will continue for the rest of 2024, maybe longer.
Thank you so much for sharing this kind review about your experience with our services. We are happy to hear you're pleased and found the information valuable!
Reviewed Dec. 15, 2023
I needed an address verification service to update my clients' addresses for holiday cards. It delivered 100% what I needed. I believe my holiday cards will have a much lower rate of return-to-sender this year as a result of my updated addresses. Plus it's easier to stay in contact with my current and former clients. Thank you, US Search.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with US Search, and we look forward to providing you with our services again in the future.
Reviewed Nov. 19, 2023
This report gave me all the information I needed to realize all the property my uncle owned was suppose to be given to me from my father's will. I was suppose to inherit that property. My uncle kept it all! What a vulture my uncle was. I trusted my uncle when he said my father had nothing for my brothers and I. What a sack of **.
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using US Search, and we look forward to continuing to assist you in the future. Thank you!
Reviewed Aug. 27, 2023
Found out who my bf been w and where. Easy to use cheap free trial. I will def be using for months. With this app I will be just as good as FBI or CIA. This app is like a private investigator at my fingertips! :)
Thank you for taking the time to leave us with your feedback. We are delighted to see that you enjoyed your experience using US Search, and we look forward to continuing to assist you in the future. Thank you!
Reviewed Aug. 6, 2023
I found the person I was looking for. Unfortunately she passed away but there was other information that I wanted to know I have also used it to look up friends and family members While not all of the information was included locations were accurate. Very pleased with US Search.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with US Search, and we look forward to providing you with our services again in the future.
Thank you!
Reviewed July 19, 2023
Jason was wonderful. He listened to my questions and asked questions to see more accurately what my needs were. He was patient, courteous, and extremely helpful. I'm not tech savvy and he was so supportive!! He guided me to where I can see the information on the website. He was extremely patient with my detailed questions.
Thank you for taking the time to leave us feedback. We are delighted to see that you enjoyed your experience with US Search, and we look forward to providing you with our services again in the future.
Reviewed March 29, 2023
A friend recommended this site for our high school class reunion. It has been a blast finding friends that I have not talked to in years. This is our 50th and it's big. I just talked to Adrian and he was delightful and very helpful. There was a girl I talked to when I first signed up and she was delightful also. Great staff! Great site! Great fun!!! I will be referring your site when I can. THANK YOU SO MUCH FOR DOING WHAT YOU DO!
Reviewed March 28, 2023
I was able to have a short term subscription with USSEARCH and had success in finding some folks who had left our area. When I decided to close the account, it went smoothly just by making contact by phone. The agent even suggested to let me run the account out for the remainder of the month as there were many remaining days left on my account. I would recommend their services.
Reviewed Feb. 3, 2023
I use USSearch in my genealogical research to find living relatives. This is an invaluable asset in identifying DNA relatives. For me, it's an essential tool for fleshing out my family trees and in finding living relatives who can help with historical insights in other parts of the family. It's also handy in learning when friends are celebrating significant birthdays.
Reviewed Jan. 27, 2023
When I called to cancel my subscription the service member was very polite and helpful. He did offer products to help me stay but I only needed the service for one thing and was finished with my search. My only disappointment was the search on myself was inaccurate.
Reviewed Nov. 17, 2022
The rep was very helpful. She help me located the account and she explained to me everything I asked and was very patient and understanding. Even when she answered the phone she was very pleasant and listened to everything I had to say.
Reviewed Oct. 27, 2022
Having all of the top background search applications and subscriptions and this is the first to have any information regarding the individual I have been investigating. The information obtained has been very helpful with providing our client with substantial information on this individual history and locations.
Reviewed Oct. 26, 2022
I have had some success in finding a person but the information was not up to date. Your receptionists have all been very professional and nice. I still use the app when I need to look someone up. It serves the purpose but phone numbers and addresses are almost all outdated.
Reviewed Oct. 20, 2022
This site has in the past and is currently helping me out. I have received a lot of weird calls and emails and even though I know the information may not be up to date so far everything has been right. Plus I had an issue accessing my account and customer service was very helpful and accommodating.
Reviewed Oct. 19, 2022
I have used US Search quite a lot over the years, have found a lot of my old Military friends and have had great reunions. I subscribed recently to find an old friend in Florida, no luck with phone number or an address, take into consideration the hurricane had recently hit Florida and completely wiped out the area I was searching for, I subscribed for that search. Called customer service and did a cancelation of my subscription. The customer service was great, friendly and answered all my question. Thanks again, Happy customer.
Reviewed Oct. 14, 2022
Amazing! Quickly helped me with my issue and was very knowledgeable in the service. Raven was very personally and professional. Keep up the great work Raven!!! The experience of a pleasant voice and attitude towards helping goes a long way! Thank you!
Reviewed Oct. 10, 2022
I misplaced my folder for this account. Consequently, I lost access to my password and username. The folks in customer service were most helpful and I was able to get everything back. I was also able to confirm the site does not sell email addresses.
Reviewed Sept. 27, 2022
I had checked save password-auto. For some reason it suddenly doesn't. I just tried NINE times to do a new one, and each time it would not take. You are NOT THE CIA! What is the point? All you can do is LOOK AT INFO, not change anything. Your site is such a pain!!!
Thank you for reaching out. We are sorry to hear that you were frustrated with our site, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,US Search Support
Reviewed Sept. 21, 2022
The girl was polite and helpful. I signed up by mistake and she said she would cancel for me. She was friendly and seemed to be knowledgeable and always asked permission to open my file and send the survey.
Reviewed Aug. 27, 2022
Information sketchy at best. Got better information on other websites for free. Cost is too high for the information received. Did a good job tracing nearest relatives. Property ownership records inconclusive. I just wasn’t happy with the quality of the presentation. Upgrades were costly and also inconclusive. Not a good investment.
We’re sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,US Search Support
Reviewed Aug. 19, 2022
So far the address search has been more informative than the "people" search. The entire state being included in the Stats of a specific area is distracting. Some of the content runs into the sidebar and is unreadable. However I did find the information very helpful and easy to navigate.
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re sorry to hear that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,US Search Support
Reviewed June 3, 2022
So incredibly helpful with my job as I have a VERY large customer base. Working in customer service as well as finances, it's crucial that I can connect with my previous customers and this platform helps me be able to connect with my customers that may have moved, changed numbers, or emails.
Reviewed May 7, 2022
You will not find another site with better more extensive results. I absolutely love using this site. PLUS I guess they offer a free trial... Yeah you must find out for yourself how awesome this site is for background reports.
Reviewed May 1, 2022
The search tool was good. I used it for our class reunion and was able to locate all but 3 people from our class. Some of the addresses or phone numbers were not the most recent - so I just kept on trying other addresses that were listed. Thanks.
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,US Search Support
Reviewed March 31, 2022
I received so much detail for the best price. I will definitely use this in the future for my personal safety. I used it to make sure I wasn’t being scammed by someone. I had to make sure they were really who they said they were before I gave them my money for a product. Thank you for easing my mind. I fully trust them now.
Reviewed March 16, 2022
Great search tool! Pricing is affordable and easy to use. You are gonna need to pay 3.99 for each feature which is much cheaper than the other sites I've been to. The amount of data that is provided matches the other sites and seems at least this far to be accurate. Anyway, monthly service is reasonably priced. I am very happy with finding this site.
US Search Company Information
- Company Name:
- US Search
- Year Founded:
- 1994
- Address:
- US Search PO BOX 4145
- City:
- Bellevue
- State/Province:
- WA
- Postal Code:
- 98009-4145
- Website:
- www.ussearch.com
