PeopleSmart Reviews

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About PeopleSmart

PeopleSmart offers online people search and background check services. The platform allows users to find contact information, verify identities and conduct background checks by integrating public records and social data.

Visit www.peoplesmart.com
Pros
  • User-friendly interface
  • Affordable pricing options
  • Quick and efficient service
Cons
  • Inaccurate or outdated information
  • Confusing billing practices

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PeopleSmart Reviews

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    How do I know I can trust these reviews about PeopleSmart?
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    Page 1 Reviews 0 - 20
    Verified purchase
    PriceStaff

    Reviewed Oct. 4, 2024

    This was an absolute joke. I looked up myself first and the info on it was 7 years ago. That's the closest time frame. Then I thought I tried again with someone very close to me. Hers was about 3 years ago but even the stuff they said was current was either not on there or was totally false. I was like, "I'm taking this off now!." So I had thought I canceled and all was good...Nope how about a kick in the teeth after getting no helpful information whatsoever and canceling (or so I thought). They charged my card 39.99$. It was unexpected and actually it really hurt my finances because I was not at all expecting that. This was all around a horrible experience. Is there any faith left in humanity?

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    PeopleSmart
    Response from PeopleSmart
    Hi there Trenton,

    Thank you for reaching out.

    Can you please reach out to us directly so we can assist you further with this matter?

    We can be reached at support@PeopleSmart.com

    Thank you!

    Sales & MarketingPriceBillingHonesty & Transparency

    Reviewed Sept. 25, 2024

    This is a dishonest company that has stolen several hundred dollars through unauthorized credit card charges. It should be criminally investigated. BEWARE OF PEOPLESMART. They are not what they purport to be. IT'S A SCAM.

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    PeopleSmart
    Response from PeopleSmart

    Hi there,

    Thank you for reaching out.

    We are saddened to hear this.

    We would love to assist you directly.

    Please email us at support@PeopleSmart.com so we can resolve this matter for you.

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      Refunds & Payouts

      Reviewed April 26, 2024

      PeopleSmart.com CONSTANTLY attempted to take $39 out of my bank account and as soon as my card was unlocked they did then proceeded to claim I had no account set up. They claim there’s a pending refund.

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      PeopleSmart
      Response from PeopleSmart

      Hi there Wyatt,

      Based on your review it appears that you may have signed up for our 7 day $1.00 trial.

      If the trial is not canceled within the 7 day period the account will automatically enroll in our monthly subscription service as outlined on the signup page. We are more than happy to resolve this matter for you and look forward to your response.

      If you have any questions please feel free to contact us at support@PeopleSmart.com

      Customer ServiceOnline & App

      Reviewed June 18, 2019

      Recently I received notice on PeopleSmart's website that they are being acquired by BeenVerified and that all accounts/memberships with them are being cancelled as of June 30, 2019. Since I just renewed my membership in February for a full year I would expect a prorated refund of the annual membership fee or to learn that I my membership would be transferred to BeenVerified with similar benefits. I have attempted to email PS twice now about this and they do not respond. They have removed their phone number from their website so it is not possible to contact them in any other way. This acquisition did not happen overnight and has likely been in the works for sometime. To take membership fees from people knowing that your company is no longer going to be in business is fraud!!

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      Verified purchase
      Jennifer increased rating by 2 stars.
      After a positive interaction with PeopleSmart, Jennifer increased their star rating on Feb. 28, 2018.

      Updated review: Feb. 28, 2018

      Money has now been refunded, although the did initially dispute the PayPal claim back.

      Original Review: Feb. 24, 2018

      I searched for a report for my father who resided in the USA until he passed away, I found his details then purchased a report. I was directed to the PeopleSmart website and paid and set up an account. As soon as payment went through I received an error saying I couldn't access because I was outside of USA. I put a dispute in with PayPal and they defended it so they want to keep my money but not give me anything for it.

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      PricePunctuality & SpeedStaff

      Reviewed Aug. 2, 2017

      I like and would tell a friend that it is very user friendly and easy to use. Someone who had little experience with the internet could even figure this website out and it was a quick process too. For people who have a very common name such as "Smith" or "Williams", I wish it was easier to find exactly who you are looking for. I did have some trouble locating specific individuals with this issue. But I am able to search for the majority of people quickly and easily. The cost is not too much either.

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      Staff

      Reviewed July 31, 2017

      It was very easy to use and figure out. It was extremely helpful and it did exactly what I needed it to do all in all. I hope it doesn't change. It was a very good experience and so far it's my favorite website.

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      Customer ServicePriceOnline & App

      Reviewed July 30, 2017

      The site is easy to navigate and the results come up in a reasonable amount of time. It gives a variety of ways for you to narrow your search and it seems to be in most cases fairly accurate. Every time I have looked for a person on the site I was able to find them. However, I do not like that I feel tricked by the site. For instance, I am just searching for a phone number and go through a series of questions and BAM! Just like that I am there and don't want to be because I am only looking for a phone number. Otherwise, I like the service it provides and the option of paying less and getting limited searches rather than paying for a full membership price.

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      Price

      Reviewed July 29, 2017

      I really liked how it doesn't cost much, and it gives you the honest truth on the person's past. A friend used another website and was not as please with the results that she got. I wish it was free, but I'll gladly pay, when I need this kind of information on an individual. Very happy with what I paid for and definitely worth your bang for your buck. Well done!!

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      PriceOnline & App

      Reviewed July 28, 2017

      The website is very user friendly. I like how easy it is to navigate their website and to actually be able to put precise input in the proper fields. Also, there is absolutely NO CHARGES made unbeknownst to the person using the site. The prices fair and you get a special discount for signing up as a first time user. I love how the creators work very hard to confirm AND protect identity. To say the least, this website is one of the best hands down that I've used.

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      Reviewed July 26, 2017

      PeopleSmart was fairly easy to use and direct. I liked the general concept and it was easy to follow the directions. I also liked that it didn't involve too much reading. Sometimes these sites get very wordy and I skim over important pieces. I was able to complete the background check fine. Did what it needed to do and I completed the prompts easily, but it was slow to load when I was on it. I am not sure if this was a personal internet issue though. All in all, I would recommend PeopleSmart to a friend in need of a similar service.

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      Reviewed July 25, 2017

      I like everything about it. It was one of the best experiences I have ever gotten. It was so easy to get the information and they were able to find out things that other sites can't. I would love to use it again.

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      Customer ServicePriceTransparency

      Reviewed July 24, 2017

      Some are priced too high but this one was within an affordable rate, if it wasn't free. Also, easy, was accurate and it was clear and easy to read with very little discrepancy. It was cool and a Good experience and I found out what I was looking for in detail and I was referred to other avenues for other answered. It did what I needed it to do.

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      Punctuality & SpeedOnline & App

      Reviewed July 23, 2017

      My experience with PeopleSmart was a little hard, because you had to keep going from one screen to another. Putting in information about yourself. Answering many questions and everything else. So it really needs some work to get the information. You really need to cut out some steps. A lot of it is just a waste of time. But I like the way the website is set up. As far as the name address and phone number. I like the way it gives information about their jobs, the information about the jail or arrests, the marriage information and all of there family members. I like if they are dead or alive. Also, like the past history of all their relatives.

      I would try to get them to put more information about behaviors and child hood things though. I would try to get more about the education and where the person was born. If the family struggled with finances. They say many behaviors come from poverty. They say alcoholic parents and drugs lead to abuse. So that causes 9 children out of ten to repeat what the parents do. So I would put more information about the background, where they grew up, stable job and so on.

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      Customer ServicePrice

      Reviewed July 22, 2017

      The first visit to the website offers plenty of information about PeopleSmart and the ease of registration and use, excellent customer service, competitive pricing, availability of information given when an individual is searched. A free trial would attract new customers though, or even one free background check before paying for the service. Also, a lot of these services are not comprehensive or are right-out scams, so potential customers may feel more comfort with a chance to try before they buy. But after sign-up, finding the information needed was simple and straightforward. The service has a multitude of information on the individual you are searching.

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      Staff

      Reviewed July 21, 2017

      I liked that I was able to use PeopleSmart for my background check because it was much simpler than all of the other background check websites. It was pretty much self explanatory to use. It was very simple to get what I needed and very easy to perform the background check. I was very pleased with the website. I liked most of the options and/or actions that were available to me. PeopleSmart was a good experience for me.

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      Reviewed July 20, 2017

      I like this website because I can check the background of people, so I can see if they're capable to do the job. It's very good. I would like it if it were to have better graphics, more information, more pictures, ideas. But I would tell a friend about PeopleSmart so she can do background checks, and she can be sure to have trust in that person.

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      Installation & Setup

      Reviewed July 17, 2017

      A situation occurred that was made me uncomfortable, I used PeopleSmart and got information indicating the person involved had a background inconsistent with what I had been told and supported my inclination to be cautious. I never thought I would be in a situation where I would want or need to do a background check and had no idea how to go about it. Once I found the website and followed the instructions, it was relatively easy to get the information I needed. I would tell a friend about PoepleSmart... This is an interesting thing to do. In my case, it provided information I needed to avoid what could have been an uncomfortable or even dangerous situation. But it could also be used to see how people view yourself or to check out people for many reasons.

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      Staff

      Reviewed July 16, 2017

      There are criminal background, address, general required information for employment, reliability, to ensure that the person being hired is a quality individual, responsible, an adult who has credibility. Fairly easy, sometimes it seems to take more time that most have to give in during average work day; use it in the midst of helping with work, employees, etc. But it would be better if shorter information was requested as seems most background checks require an extensive amount of information to perform the check. Needs to be able to provide the information requested quickly without taking too much time.

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      Customer ServicePricePunctuality & SpeedOnline & App

      Reviewed July 15, 2017

      I like the in depth report. Get a lot of info and the report comes back fairly quickly. The site is a great resource for me. The quickness of the response makes things a lot easier for me to get things done. Very smart resource tool. The best part about PeopleSmart is that the reports are very inexpensive so the price is worth continuing to use this service. I am very picky but love this service. I am a big fan.

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      PeopleSmart author review by Morgan Cutolo

      PeopleSmart is an online search engine of public records, and it specializes in reuniting lost friends and family members. They also offer reverse phone lookup and access to public records.

      • FCRA-compliant background checks via GoodHire: PeopleSmart offers background check services specifically for employers via GoodHire.com. The checks are FCRA-compliant.

      • Additional services: In addition to background checks and employer screenings, PeopleSmart also partners with IdentitySmart to offer an identity management tool helping people protect their identities and manage their online reputation.

      • Focus on privacy: PeopleSmart offers a section of its website dedicated to educating customers about privacy so they can more easily understand how to use the information they find.

      • Search services: PeopleSmart allows customers to look up other people via various modes of communication, including name, city, phone number, email, address and more.

      • PeopleSmart PRO: Professionals can join PeopleSmart PRO for a flat rate of $99.99 per month to gain access to digitized public court records, 250 searches using a phone number, 250 searches using an email address, 500 emails sent to recipients on your behalf and more. Note that PeopleSmart PRO cannot be used for certain employment and tenant screening purposes as covered by the FCRA.

      by Morgan Cutolo Updates Editor

      Morgan is a seasoned freelance writer and editor residing in Maine. As a contributor to ConsumerAffairs, she tackles a diverse range of topics, leaving no stone unturned to deliver comprehensive and easily digestible content to readers. Her work has been featured on reputable platforms such as Reader's Digest, Taste of Home, Family Handyman, The Healthy and Hunker. She holds a degree in journalism from the University of New Hampshire.

      PeopleSmart Company Information

      Company Name:
      PeopleSmart
      Year Founded:
      2007
      Address:
      PeopleSmart P.O. Box 391146
      City:
      Omaha
      State/Province:
      NE
      Postal Code:
      68139
      Country:
      United States
      Website:
      www.peoplesmart.com