Instant Checkmate

This site is showing that I have an arrest record from 2007, which is not only completely untrue but nowhere on my background. I worked in education until 2013 and had FBI and DOJ fingerprint clearance. Also,I have seen my background report from my employer, and there is zero on my report. Responses from them to other reviews claims that they have 3rd party info but that is untrue as I have seen my background reports from all my employers and never has there been anything. I have a very uncommon name so a "mixup" is highly unlikely. This site is just trying to bait you into paying for information on people with no results. Sad that they have to benefit monetarily by posting complete lies publicly.

I canceled my subscription 2/18 and unknown to me they continued to charge me at a higher rate 34.78 a month! I asked for my money back 12 mos, but they only agreed to 3. The person on the phone told me to watch for an email and keep checking my spam. I look every day and no email. I am going to take it further if my subscription is somehow not canceled...again.

Should be sued for inaccurate and misleading report! Says I am related to people never heard of, phone number never had and addresses I never lived at. Put on hold for over 45 min and no one answered.

Imagine my surprise when I searched my phone number online and found Instant Checkmate selling not just my name and number, but my full address, the names and addresses of my family members, and previous cities where I'd lived. This is an identity thief's dream come true! I instantly took every possible step to have my personal information scrubbed from this website. Instant Checkmate claims that they allow anyone to opt-out of having their data sold (interesting, as I never remember opting in)... but when I made the request from their website, I was instructed to click a link in their confirmation email to finalize the process. Well, I made multiple attempts and never received an email. What a shocker! What they're doing isn't just sleazy and violating — if they're intentionally stalling/sabotaging the opt-out process, that is ILLEGAL.

I used the service for some information I needed and do not need the service anymore and the number to call to cancel is invalid so I went online to cancel subscription but from the reviews they don't honor this either... What is the deal? If they are a reputable company as they say why not give correct phone numbers on receipt and honor our requests to cancel subscriptions.

Your company is providing others with my private address and information. I have used the "remove my info" link numerous times to no avail. I have not received a single email to my inbox or spam folder. I have called but no one answered as well as emailed without a response. I cannot believe your company puts people's safety at risk by providing private physical address and phone numbers. If my information is not removed and I don't get a response to this I will be filing a formal complaint as well as listing a complaint with the BBB.

I have been trying to call customer service for two days as I've been unable to log into my account. NO ONE answers their customer service line. Are you kidding me? This is how you lose subscribers. That's IF they can get you on the phone to cancel their membership.

They have no email support and despite informing customers on their website FAQ and terms of use that you are able to cancel your subscription online you are not able to. You have to call to cancel and no one answers your call. It's a total scam.

I have sent requests 12/2017, 11/2018 and 1/2019 to this company to cancel my subscription. I recently noticed it is still charging me and they responded in 12/17 and requested my email for my PayPal account to cancel it. I responded with the requested information, however the charges continued. At this point they've taken over $450 after being asked to cancel the subscription. Be very wary of using this service. I want my money back!

Have been charged far more than what I agreed to. Agreed to a 3$ Trial. was charged over 30$. Have been left on hold “waiting for an agent” for hours. The site spent 15 minutes pretending to find records on me only to pop up nothing correct besides using my old Facebook photo. They even made up a middle name for me. I’ll be contacting Better Business Bureau and possibly taking further steps if this is not resolved.

Great Program for what it can do. Could use better info gathering but it is what it is. I would like to see it do better on the info it gathers since I have seen a lot in there that was not the person who it gathered on.

Refuses to remove my information. I have made multiple attempts to opt out and after a couple weeks of checking, my information appears again. I have followed all of the instructions. I was actually considering membership until this has come to light. Unreal.

Bad. They stole my money. They do not give good info. They my money and I cannot get any info. They do not answer the and do not answer email or text messages. They offer 5 days trial for $3.99. Took the money but gave me nothing. The company is a ripoff.

I cannot reach a customer service representative. No one answers the phone. I have called numerous times to have them help me. I can't reach anyone. The phone shuts off after so many taped sayings. There is silence. I would say that aren't even operating? I feel like this company is not in compliance with being in business.

I was horrified to find under my own name a listing of old traffic citations from 2006 to 2008 with Instant Checkmate's libelous comment about "possible criminal records" making it look as if I am a criminal. I have repeatedly asked by phone and by email that this company to remove my listing, to no avail. This is vicious marketing at its worst. Clearly this is done to entice someone into paying them a fee to find out the "lurid details" when in fact there are none. Where is the consumer protection from libel?

I was happy with the results Instant Checkmate provided, but after not needing the service again I tried to cancel my account and although the call goes through to customer service, it is NEVER answered. Even a good product loses its appeal if customer service is bad!

Do you understand cancel. You gave me a cancelation number, yet you kept billing me month after month. I have all sorts of purchases on my credit card, had to cancel that to end this nightmare! Yes you're a crooked company. Why else all the different names you bill customers with. Want something to report? Try the truth about your firm.

This company has me living in Florida, Georgia, and getting in some legal trouble in Arizona. I've never lived in Florida nor Georgia, and the legal trouble in Arizona wasn't possibly as at the time of the incident, I was at work in Colorado. Then when I went to use the opt out feature, it conveniently doesn't send the opt out confirmation link. The process won't let you opt out even though it has lies posted about you. I'm so mad I'm going to go see my Senator and my Congressman when their offices open back up.

I have contacted my attorney and sent them a link to my search results on their platform which falsely claims I have criminal records, which I do not. I have found the same false claims in searches for other people I know. I demand that they immediately remove any and all information about me from their fraudulent site(s) and I will be seeking damages for the damaging and false search results attributed to me.

They are fake. They promote fake. Do not subscribe to this agency. This agency is only asking questions about an individual instead of giving you information about an individual. Never give information to an agency that questions you about information that you're looking for about individual let alone you subscribe and paid for the information. You will be given them more recommendation instead of you getting a recommendation from them.

I signed up for 1 report. (Okay bits of information - not really impressed) and they ended up charging my card for three months (before I caught it). Don't Sign up for this!!! Under my Subscription - it said I signed up for: "1 Report." Ended up billing for months!

I was trying to find my criminal background - when I searched it said it had all kinds of information. Then after I paid it said I did not have a criminal record. I have an extensive criminal background. I could have found more on Google. When I ask for a refund they said they could not do it because they did not guarantee the results or the information.

I am the only person with my first name, and on your site you have me listed with my first and last name, age, birth month and year, and where I have lived. This is not the case of multiple people having the same name. However, you gave me a fake middle initial. I don't have a middle name. This is a scam. Don't tell me how sorry you are that I am having a problem; the problem is with you. Remove my information, please. This is the second time I have gone through the opt-out.

I have tried in vain to Opt Out of Instant Checkmate for the past week. My background check is filled with untruths and inconsistencies. According to Instant Checkmate the Opt Out procedure is as easy as falling off a bicycle; "We understand why someone might want their name removed from the Instant Checkmate database. That’s why we make opting out of Instant Checkmate easy. Simply search for your report and select the report you'd like to have removed. You will then receive a confirmation email which will require you to confirm the record you wish to remove. That's it!"

Thought I was paying for one month. But I have been paying for over a year. I am very dissapointed in in that. I only get about $100 a month and taking almost $30 and sometimes taking it twice a month, is just so unfair. I have learned that it is better not to use a c.c number to buy anything on line.

Their Opt out is fake! I have Opt'd out twice, and my information somehow reappears within a few weeks. Their support sucks. They claimed they were going to purge all my info from Google, another lie! When I search my phone number on Google, it comes up with their website info, and my name. My next step will be legal action, to resolve this fraud!

Your information is accurate and has been extremely helpful. The information you have provided helped me learn that my ex is dating a convicted felon, which has assisted me with keeping my children safe. I will continue to use this service and recommend it to friends.

Thank you! It has been easier since you helped me as a senior with Parkinson's Disease. The man I talked to on the phone was very kind to me. He answered all my questions. Three cheer for him! I would recommend this search site. Checkmate is not ordinary. They research very carefully to give you the right information. Other sites don't do their research. In one site the information for one seeking to find me. Was not only incorrect information but had me working as a nurse instead of SAG performer. The girl that they showed to others never, ever looked like me. How they got some kind of information and a picture is a puzzle to me.

IC has me listed on their open, public website as potentially having 24 criminal records, including sex offender status in AZ. My name is not common, my age is accurate, my current zip code is as well. They confirmed that I do not in fact have a criminal record, but their public interface suggests otherwise. Their data collection techniques are problematic to say the least. I have no idea how long this false and libelous information has been on their website.

Overall I have had a good experience with Instant Checkmate. It has often helped me to locate people from my distant past whom I never thought I would be able to find again. Unfortunately I occasionally find that there is very little information on some people I look up.