Instant Checkmate

Thank you! It has been easier since you helped me as a senior with Parkinson's Disease. The man I talked to on the phone was very kind to me. He answered all my questions. Three cheer for him! I would recommend this search site. Checkmate is not ordinary. They research very carefully to give you the right information. Other sites don't do their research. In one site the information for one seeking to find me. Was not only incorrect information but had me working as a nurse instead of SAG performer. The girl that they showed to others never, ever looked like me. How they got some kind of information and a picture is a puzzle to me.

Overall I have had a good experience with Instant Checkmate. It has often helped me to locate people from my distant past whom I never thought I would be able to find again. Unfortunately I occasionally find that there is very little information on some people I look up.

For the most part I am satisfied with the information provided by Instant Checkmate but I wish it would go further before having to pay for premium information and even when you pay the premium add on it just doesn't go far enough. I'm sure there are probably some legal reasons but it would be nice to have more for less!

Love this tool! I do a lot of genealogy research using Ancestry.com and use Instant Checkmate as my research tool to fill the gaps in ancestries. Would highly recommend it to anyone researching genealogies. I have used this tool for over 3 years and it has got me over some big hurdles in family history.

So far after only an hour or so, I was able to locate my niece and nephews. I had lost track of them when my brother passed away. I probably know their addresses, phone numbers, and email addresses. I think my sister-in-law is still living and with one of my nephews. They are college grads and established in careers. I'm still disseminating. I'm sure I'll learn more.

I signed up for a month of access and reviewed the record of a previous domestic abuser. I was alarmed because it listed two arrests and 10+ criminal records. Considering the individual had made violent threats towards my loved ones, I saw this as an important expense. I am thoroughly disappointed with the results. They were a mix of records from the individual's father and their own information. For instance, it reported that they bought a house in 2012. I know that is a lie, but their father did. There were no arrest records. There were only 3 criminal records listed. I would like a refund, and I feel it is justified. I'd be more than happy to provide the screenshots of the "supposed records." - Blie

After I found that we did not need a background check on ourselves after all, I tried to stop all the push notifications I've gotten numerous times EVERY DAY FOR MONTHS. I'm told they'll send me a confirmation email to finish the opt out process, but I've never gotten it, even after multiple attempts. We didn't even subscribe to the service and we DO NOT NEED IT. This is driving us both crazy, to the point that if we ever did have a need for it, this would be the last company I'd contact.

I just paid $40 to do a background check and I know way more than what is listed on here. This is a complete rip off. And immense amount of information is missing and I am very disappointed that I wasted my money. I’m going to call tomorrow and ask for a refund which I doubt I will get.

I knew my deceased father was in prison, but did not know why. He was in prison when I was young, and died before I was out of grammar school. No one ever told me why. This terrible site exploited my curiosity and charged me $35 to tell me my father passed away ten years ago, when he really died over 20 years ago, and it gave me a report for criminal activity up until eight years ago. The BBB needs to shut them down.

I did one search providing name and location of the person. I know the date of birth, and other locations the person lived. This report came back with nothing about the person I searched. Wrong age, dob, locations he never lived at, etc. Rather the report came back with a few DUIs of a person with a different middle name and pages of child molesters at addresses he never lived. What a farce. Trust me. I have done background investigations for years and this one sucks!

I have noticed few days ago that I have strange transaction for around $34. I did not recognize it and did not recognize the name of company. I called my bank and informed them about this. They told me that it is subscription. So in panic I tried to check how many payments have been already made. And discovered that this company have been charging me every month for over half a year. I did not even know what this is for... Checked my email and could not find anything apart from confirmation that I have purchased on Instant Checkmate 'Unlimited PDF Downloads', Quantity 1 for total of $3.99. I could not remember buying this but many months ago I was doing research on company I was supposed to go to business with and maybe found something on their website which was helpful and wanted to see more and print it.

I used this service once and have just noticed that money is going out of my account. This needs to stop. I paid for a one time report so why is money still going out of my account 3 months later? I await a response!

This website has a lot of false information on my background in which my used to be husband used it to background check on me in which I supposedly lived in another state and I lived with several sex offenders and to where I was using dating website while being with him and for some reason that because Instant Checkmate has no school records on me am all of a sudden an immigrant!!!! As of now am receiving mental health. My husband is now on drugs because he DEMANDS I tell him the truth when there is no truth to tell. Thank you Instant Checkmate. You done ** up our lives with your false information.

A complete runaround. Trying to obtain background information about myself and received information about some other person. The website was frustrating with always wanting more money. I called for a refund, the girl was rude and unprofessional. She said my refund would be processed in 4-5 days. I’m so upset of the amount of time the process took to have my money taken with no service in return.

One of those sites that tells you that you can do what you want, and they have all the info that you're looking for only to get you through the entire process and then try to get you to pay and also they lied. Their business model is literally lying, and wasting people's time in order to try to trick them into paying for their service. They want you to think "oh, well, I've already wasted 30 minutes of my life waiting for this website to get to the point where it tells me that they charge, I might as well just pay them so I don't waste more of my time." I'm not going to spend 30 dollars to find out if they have the info they say they have (they don't), so like any sensible person I'm simply writing this one off as a scam.

I keep getting a popup whenever I go online with Chrome from this company stating they found two criminal records on me in my state and they offer to send me the records if I'll purchase a subscription from them. I have never been arrested or had charges filed or gone to court. This is a scam company but as they seem to have an email address I believe I will contact a consumer advocate attorney to see what my options are for this harassment.

At first I thought the site was legitimate. Then I looked myself up and found I was a male attorney who went to prestigious law schools. The date of my husband's death is wrong, and there is no listing of our marriage. I checked other people's names and also found incorrect information. And it seems wrong that anyone can pay for your service and then change anyone's data. When looking for information on people, most email addresses are not current, and there is nothing about marriages and children. And few high school and colleges were listed. Surely there are records about these events with local and state governments. I don't feels it's unreasonable to ask for at least half my money back. Grace, Oregon

I have been on hold forever. This is a joke. Do not give any credit card information to them. You will not be able to delete it either. I'm pretty sure they may have been hacked because they allowed an unauthorized user onto my account and reactivate the account and do a ton of searches and premium searchs. Somehow, this hacker is also getting others to 'signup' for Instant Checkmate because they get free premium searches.

I googled my entire name and I saw my name associated with ex husband and other people and places that I don't know. I have also received and reported receiving a call saying that they were from the Social Security office saying that my car was found in Allen Texas when I have never been there. My car was with me. I was just getting back to work from having an accident.

Initially wanted to locate an old friend, now keep getting all sorts of pop-ups trying to encourage me to "dig into her life"... not interested in that. I have tried to find where I can remove my information from this site and "OPT OUT" of any future emails.

I have been trying for several days to remove my info, but have not received the opt out email. Read numerous reviews and seems like this company is known its non existent customer service and does not complete these removals upon request. Terrible site!

This site is showing that I have an arrest record from 2007, which is not only completely untrue but nowhere on my background. I worked in education until 2013 and had FBI and DOJ fingerprint clearance. Also,I have seen my background report from my employer, and there is zero on my report. Responses from them to other reviews claims that they have 3rd party info but that is untrue as I have seen my background reports from all my employers and never has there been anything. I have a very uncommon name so a "mixup" is highly unlikely. This site is just trying to bait you into paying for information on people with no results. Sad that they have to benefit monetarily by posting complete lies publicly.

I canceled my subscription 2/18 and unknown to me they continued to charge me at a higher rate 34.78 a month! I asked for my money back 12 mos, but they only agreed to 3. The person on the phone told me to watch for an email and keep checking my spam. I look every day and no email. I am going to take it further if my subscription is somehow not canceled...again.

Should be sued for inaccurate and misleading report! Says I am related to people never heard of, phone number never had and addresses I never lived at. Put on hold for over 45 min and no one answered.

Imagine my surprise when I searched my phone number online and found Instant Checkmate selling not just my name and number, but my full address, the names and addresses of my family members, and previous cities where I'd lived. This is an identity thief's dream come true! I instantly took every possible step to have my personal information scrubbed from this website. Instant Checkmate claims that they allow anyone to opt-out of having their data sold (interesting, as I never remember opting in)... but when I made the request from their website, I was instructed to click a link in their confirmation email to finalize the process. Well, I made multiple attempts and never received an email. What a shocker! What they're doing isn't just sleazy and violating — if they're intentionally stalling/sabotaging the opt-out process, that is ILLEGAL.

I used the service for some information I needed and do not need the service anymore and the number to call to cancel is invalid so I went online to cancel subscription but from the reviews they don't honor this either... What is the deal? If they are a reputable company as they say why not give correct phone numbers on receipt and honor our requests to cancel subscriptions.

Your company is providing others with my private address and information. I have used the "remove my info" link numerous times to no avail. I have not received a single email to my inbox or spam folder. I have called but no one answered as well as emailed without a response. I cannot believe your company puts people's safety at risk by providing private physical address and phone numbers. If my information is not removed and I don't get a response to this I will be filing a formal complaint as well as listing a complaint with the BBB.

I have been trying to call customer service for two days as I've been unable to log into my account. NO ONE answers their customer service line. Are you kidding me? This is how you lose subscribers. That's IF they can get you on the phone to cancel their membership.

They have no email support and despite informing customers on their website FAQ and terms of use that you are able to cancel your subscription online you are not able to. You have to call to cancel and no one answers your call. It's a total scam.

I have sent requests 12/2017, 11/2018 and 1/2019 to this company to cancel my subscription. I recently noticed it is still charging me and they responded in 12/17 and requested my email for my PayPal account to cancel it. I responded with the requested information, however the charges continued. At this point they've taken over $450 after being asked to cancel the subscription. Be very wary of using this service. I want my money back!