Instant Checkmate

Refuses to remove my information. I have made multiple attempts to opt out and after a couple weeks of checking, my information appears again. I have followed all of the instructions. I was actually considering membership until this has come to light. Unreal.

Bad. They stole my money. They do not give good info. They my money and I cannot get any info. They do not answer the and do not answer email or text messages. They offer 5 days trial for $399. Took the money but gave me nothing. The company is a ripoff.

I cannot reach a customer service representative. No one answers the phone. I have called numerous times to have them help me. I can't reach anyone. The phone shuts off after so many taped sayings. There is silence. I would say that aren't even operating? I feel like this company is not in compliance with being in business.

I was horrified to find under my own name a listing of old traffic citations from 2006 to 2008 with Instant Checkmate's libelous comment about "possible criminal records" making it look as if I am a criminal. I have repeatedly asked by phone and by email that this company to remove my listing, to no avail. This is vicious marketing at its worst. Clearly this is done to entice someone into paying them a fee to find out the "lurid details" when in fact there are none. Where is the consumer protection from libel?

I was happy with the results Instant Checkmate provided, but after not needing the service again I tried to cancel my account and although the call goes through to customer service, it is NEVER answered. Even a good product loses its appeal if customer service is bad!

Do you understand cancel. You gave me a cancelation number, yet you kept billing me month after month. I have all sorts of purchases on my credit card, had to cancel that to end this nightmare! Yes you're a crooked company. Why else all the different names you bill customers with. Want something to report? Try the truth about your firm.

This company has me living in Florida, Georgia, and getting in some legal trouble in Arizona. I've never lived in Florida nor Georgia, and the legal trouble in Arizona wasn't possibly as at the time of the incident, I was at work in Colorado. Then when I went to use the opt out feature, it conveniently doesn't send the opt out confirmation link. The process won't let you opt out even though it has lies posted about you. I'm so mad I'm going to go see my Senator and my Congressman when their offices open back up.

I have contacted my attorney and sent them a link to my search results on their platform which falsely claims I have criminal records, which I do not. I have found the same false claims in searches for other people I know. I demand that they immediately remove any and all information about me from their fraudulent site(s) and I will be seeking damages for the damaging and false search results attributed to me.

They are fake. They promote fake. Do not subscribe to this agency. This agency is only asking questions about an individual instead of giving you information about an individual. Never give information to an agency that questions you about information that you're looking for about individual let alone you subscribe and paid for the information. You will be given them more recommendation instead of you getting a recommendation from them.

I signed up for 1 report. (Okay bits of information - not really impressed) and they ended up charging my card for three months (before I caught it). Don't Sign up for this!!! Under my Subscription - it said I signed up for: "1 Report." Ended up billing for months!

I was trying to find my criminal background - when I searched it said it had all kinds of information. Then after I paid it said I did not have a criminal record. I have an extensive criminal background. I could have found more on Google. When I ask for a refund they said they could not do it because they did not guarantee the results or the information.

I am the only person with my first name, and on your site you have me listed with my first and last name, age, birth month and year, and where I have lived. This is not the case of multiple people having the same name. However, you gave me a fake middle initial. I don't have a middle name. This is a scam. Don't tell me how sorry you are that I am having a problem; the problem is with you. Remove my information, please. This is the second time I have gone through the opt-out.

I have tried in vain to Opt Out of Instant Checkmate for the past week. My background check is filled with untruths and inconsistencies. According to Instant Checkmate the Opt Out procedure is as easy as falling off a bicycle; "We understand why someone might want their name removed from the Instant Checkmate database. That’s why we make opting out of Instant Checkmate easy. Simply search for your report and select the report you'd like to have removed. You will then receive a confirmation email which will require you to confirm the record you wish to remove. That's it!"

Thought I was paying for one month. But I have been paying for over a year. I am very dissapointed in in that. I only get about $100 a month and taking almost $30 and sometimes taking it twice a month, is just so unfair. I have learned that it is better not to use a c.c number to buy anything on line.

Their Opt out is fake! I have Opt'd out twice, and my information somehow reappears within a few weeks. Their support sucks. They claimed they were going to purge all my info from Google, another lie! When I search my phone number on Google, it comes up with their website info, and my name. My next step will be legal action, to resolve this fraud!

Your information is accurate and has been extremely helpful. The information you have provided helped me learn that my ex is dating a convicted felon, which has assisted me with keeping my children safe. I will continue to use this service and recommend it to friends.

Thank you! It has been easier since you helped me as a senior with Parkinson's Disease. The man I talked to on the phone was very kind to me. He answered all my questions. Three cheer for him! I would recommend this search site. Checkmate is not ordinary. They research very carefully to give you the right information. Other sites don't do their research. In one site the information for one seeking to find me. Was not only incorrect information but had me working as a nurse instead of SAG performer. The girl that they showed to others never, ever looked like me. How they got some kind of information and a picture is a puzzle to me.

IC has me listed on their open, public website as potentially having 24 criminal records, including sex offender status in AZ. My name is not common, my age is accurate, my current zip code is as well. They confirmed that I do not in fact have a criminal record, but their public interface suggests otherwise. Their data collection techniques are problematic to say the least. I have no idea how long this false and libelous information has been on their website.

Overall I have had a good experience with Instant Checkmate. It has often helped me to locate people from my distant past whom I never thought I would be able to find again. Unfortunately I occasionally find that there is very little information on some people I look up.

Tried the "trial version" for a small fee and found that everything accessed was an attempt to get more money for "premium" access (or whatever it was called). So, I made sure I cancelled in time and via instructions. Never heard another word from Instant Checkmate until...six months later. Instant Checkmate ran a nearly $200 "fee" through my credit card. I called them up, and they told me it was for "six monthly service charges". Also, the rep claimed that the business had been billing each month (six charges), so "it has to be the credit card company not debiting your account each month, so it's just now showing up" (of course the transaction was for a single lump sum -- I wasn't that stupid).

I was tired of searching the internet for a high school reunion and needed to find old schoolmates. The application finds about 75% of my searches but the information is not vetted and often mixes correct and incorrect data. It does provide related contacts of the target but the system does not distinguish between current and former marriages. It searches every time for sexual predators and there is no way to exclude that metric. Every month I look up 2 to 5 people for various reasons. I wish it were more accurate but from their ads it seems you get what you pay for. They always solicit more in depth searches circa fee.

Your customer service line kept me on hold for 10 mins, so I chose to leave my number for you to call back. You never did. So, why did you triple my membership fee? I was paying $9/month, now you want a whopping $21??!

I have been house hunting for over a year and due to the sellers' market, have branched out to calling people to see if they will sell. This service has allowed me to get an idea of the person I am calling as well as providing contact information. I also do checks on kid's friend's parents for safety. Only 4 stars because I want reverse phone number look up with normal service. Overall, worth having!!

We have used CHECKMATE for over a year. This service offers us the opportunity to locate people that are often hiding. It provides friends and relatives and phone numbers of contacts. It also provides email and other social media contact info. We are satisfied with the service and would recommend that anyone interested in locating "lost" people should try this service.

For the most part I am satisfied with the information provided by Instant Checkmate but I wish it would go further before having to pay for premium information and even when you pay the premium add on it just doesn't go far enough. I'm sure there are probably some legal reasons but it would be nice to have more for less!

I am having the most horrible time trying to opt my information, a lot of it erroneous at that, out of this site. The directions are to search for your name and once you find your profile, simply click remove. Easy enough, right? Not for me! Even though my profile is completely out there for anyone doing a Google search to see on their site, as soon as I type my name to opt it, I get a message that I cannot be found...though my profile still openly shows on their site. I have called their customer service and had to hang up after an hour on hold. An email response never happens either. I am at my wit's end; I need my profile removed from their site. With all of their inaccuracies and personal information, this places me in a dangerous position. I wish someone would help. Someone needs to follow up on this immediately!

The opt-out feature on this website is fake. They never send a confirmation email. Other reviewers have said the same and they've done nothing to fix it. I guess the next step is to write my hyper-libertarian representative in Congress and have him deal with it the hard way.

I subscribed to Instant Checkmate in 2014 to a buy a report for one use. I immediately unsubscribed and recently found out that they have been charging my Paypal account $22.80 every month since then. It was actually my wife's account and she thought it was something else until we recently figured it out. Did not even know what it was. I called them and knowing they were wrong, I was immediately credited back for one-year. I demanded the entire amount and I was told system limitations prevented that. I was directed to write to them at a support email address which I know would get me nowhere. I am very angry and feel completely deceived by this company. I tried to resolve it peacefully with them, but am not satisfied, so I feel others should know about their practices.

Would not let me log in. Kept saying to create a new address. I don’t like things that take up my time when there should be a problem after first phone call but problem was never resolved. Had excellent service first time though.

Ease of use of such a large amount of not just complete but accurate information makes the service fee completely worth every penny. I also appreciate the convenience of features that are stable and built into the user interface efficiently for you to use. Thanks to the ICM team and everybody behind its efficiency.