PeopleFinders.com Reviews

My experience today. The young lady that helped me with my issue and she was very quick knowledgeable. And she knew how to talk to to you. I appreciate her confidence making me feel comfortable with my issue and it was taken care of quickly.

Very pleasant customer service. It was nice to speak to someone who spoke English and spoken English well. Melissa was very helpful and did not try to sell me anything else and I was issued pretty much a 90% refund within a minute after calling and everything was taken care of. No problems, no hassles, just good quality customer service.

Melissa was wonderful and her customer service was second to none. I wanted to use the trial to see what I would think if it, but I decided it wasn't for me. When I called to try to cancel and revert my charges, she was able to take care of my needs. Ty so much.

I didn’t realize I was still paying for this service. I called in to have it cancelled and the representative I spoke to was extremely friendly, very helpful and handled my issue quickly. Very impressed with the service she provided.

Yes.... I called the number provided, and it took less than 5 minutes until I was connected with a awesome representative named Melissa... She was very professional, patient, kind, courteous, and had me taken care of immediately! There is not a consumer nor a company in my opinion that could have a better employee than she. Thank you! Sincerely, Lessie

I wanted to make sure that I wasn’t subscribed to a membership. She ensured me that I didn’t have a membership and that I wouldn’t be charged any additional fees. She explained everything to me clearly and had a positive attitude. She provided friendly and efficient service.

There was an issue with a charge on my acct. I expected it to take forever and be a nightmare to deal with. Melissa was so helpful and quick I was pleasantly surprised!!! She did an amazing job. Thank you.

Excellent! Immediate understanding of my concern and she resolved my issue! I felt the sign up system was deceptive and I was angry! Please review your signup information. I wanted $.99 and was charged 24.99.

Hi, When I got my report it didn't have the one piece of info I needed. So I called and spoke to Melissa and she couldn't have been nicer or more helpful. She tracked down what I needed and helped tremendously.

Best customer service, easy to talk to. Caring, genuine. I haven't been taken care of like this in a long time! Keep her! It's usually the exact opposite experience when dealing with any customer care representative! She should be training call centers far and wide!!

Hello,

Had troubleshooting cancelation of my trial. Representative was understanding and very helpful in working with my situation. In attempt(s) prior the representative was also very calm and perceptive worked quickly to resolve my issues. Furthermore Representative was fast and efficient well as knowledge of my situation I am satisfied with her ability to problem solve. As a customer I appreciate the readiness to comply and work with me to figure out a suitable outcome.

Customer service is excellent of her experience communication and PeopleFinders answer the questions that I need. I will recommended this site to my friends and family. I found it useful to navigate the questions I need. As I said this site is very helpful to others.

Belle, with Customer Care at PeopleFinder was very kind, helpful and efficient with my issue. She was a pleasure to speak with and, in my opinion, is an asset to Peoplefinder. On her next review, I would encourage her boss to give her a raise.

Good app to find out your babysitter or employee background or company. This app is really useful for all the common things you would like to find out about anybody you want to check. Easy to use, great app.

Website is helpful and I had great experience with customer service And I would recommend friends and family members to visit this website to get the best results and find out the information that they need concerning their loved ones and Friends. I highly recommend this website to anyone and everyone that needs to find out the correct information and the correct location or the phone that information they need.

A charge was placed on my card in that I did not approve. Your agent was very professional with an outstanding personality, I would recommend that he gets a raise and be recognized for his superior service in helping to get the issue resolved.

Shawn was great, he was very nice, polite and helpful! He cancelled my account and sent a refund to my credit card. I had cancelled my subscription online the same day I started it yet I had a charge on my credit card for $25.95. For some reason your website was not showing my cancellation. So website not so great but Shawn was great.

Hello, I am providing 3 stars as the information I was looking for was not provided. I was looking for the actual day the person was born, but I did not find that. That was my sole purpose in purchasing Peoplefinders.com. However, when I called to speak with customer service this morning I spoke with Shawn, and he was quick and very helpful, which is why I am providing a 3 star rating. I didn't find the information I was looking for, but Shawn provided excellent customer service.

He knew what needed to be done immediately! He was very polite and understanding! I was charged when I was not suppose to be after canceling. He advised me of when to expect my refund, but also told me that there’s a good chance I could get it today due to it being in the morning time.

It was pleasant. He helped me get my problem taken care of my problem and refunded my account. He was friendly. He was helpful and he got my problem taken care of immediately and he deserves a good pat on the back. Good job Sean.

I really appreciate the professionalism that Shawn showed throughout the call. I was concerned that I had a reoccurring membership and had been double-billed. Shawn immediately put me at ease and provided me with all of the information that I needed to be comfortable that things were taken care of. He deserves 10 stars out of 5 if it would be possible for me to give him that. You got a good customer service representative in Shawn. Thanks for hiring such great people who understand the importance of providing friendly, high quality customer service. Kudos!

He was the most help I have ever gotten on your website. I would give him a raise if he were employed by me. He was very good at his job. He was like I said very helpful. I didn't receive anything in the way of compensation just very good customer relations.

Shawn was awesome... I always... I was very mad when I called and his voice and cool attitude calmed me down instantly and he correct the issue immediately... Make that guy a boss!!!! Pay him double what he makes now. Please fix the issue that i had to deal with... It could really mess someone up, especially nowadays when times are tough and money is tight. I wasn't able to buy dinner last nite cause my account was empty...

Wasn’t satisfied with the outcome of the search. I gave the info and idk. Nothing came up. Just dissatisfied with the service. I just want this cancelled. Thank you. Maybe in the near future I’ll try again but for now I’m good. Thanks.

The experience of having to call customer service is always frustrating. Thankfully, at least the person who helped me when I called today was professional, knew what she was doing, and did it fast. This whole ordeal unfortunately could be a lot more unnecessarily frustrating if it weren't for her pro help, so I am thankful if nothing else, for the help of the rep I was lucky to get on the phone today.

I tried to find my phone using a app on my internet to find my phone, and ended up paying for something I didn't want or need. I thought it was a few cents payment to find my phone then I saw my card was charged for 24.95 for something called PPL Peoplefinders.

Shawn was so courteous, funny, and very helpful. I retired from the customer service industry and he, by far, did everything right. This can be a difficult job but he handled it perfectly. He has the right personality and he cares about his customers.

Very helpful guy and did everything without a single problem and worked impressively quick with the account deletion process. No issues and helped me get everything back in order with the minor misunderstanding of having being billed by the company and even helped me get my full amount back.

All I had was a name and state this person lived in, First try, I had them located and they were very happy I called. This helped me take care of a legal problem that involved a cemetery plot that was not legally transferred. All taken care of now. Thanks Peoplefinder.

I found your service very helpful when I needed it. When it was time to cancel Elena was very helpful and kind. She did not make me feel bad or ask me any questions about my cancelation. She was very professional and I really appreciated her very much.

I explained my problem and it was resolved in a matter of minutes. No debate, just solution. I was kindly greeted from the beginning and her politeness continued throughout the phone call. I was also explained the details for the topic I inquired about.

Very friendly and knowledgeable and took care of my issue promptly. Easy to understand and took my information and I received my email right away. Gave me the information that I asked for and I was very satisfied with what she gave me and she gave me the information that I needed. I don't have any more to say except that my experience was very positive and I will use PeopleFinders.com again. Thank you.

I called in to request a refund for unauthorized charges and I was lucky enough to get Elena on the phone. She listened to my concerns and she opened up my account to verify. She then said she was going to put me on a brief hold so that she could go over it with her supervisor. She came back right away and explained how they were going to correct the account and give me a refund. I was so happy that they didn't give me a hard time about my complaint. Elena was very soft spoken and easy to understand and communicate with. Thank you Elena for your support.

I was attended by a customer service representative named Ellena. She was very quick to respond and solves the problem in a minute. There is no need for me to explain the whole situation. She got my concern and addressed it. Thank you.

Great customer service. I cancelled but I guess there are 2 subscriptions you need to cancel. They don't tell you that. But the young lady I talked to was super helpful and refunded the subscription amount.

Went to the website to help find a friend. No search results came in. Was charged multiple times. But when I got in contact with customer support it was very simple and fast for my refund. They were very helpful and friendly. Made it very simple to receive my refund. Thank you customer support.

She was very helpful and I appreciate that. She answered all my concerns. She was able to check the account and refund me back my money. She is a great worker and patient with clients even when they can be hard to deal with.

I have had a very positive experience with this company. I was able to find some people that I wanted to find. When I canceled the subscription Ms. Elena refunded me back the money because I canceled in time. She was courteous and respectful and quick with her service. I would definitely tell others about this service. I like it a lot.

I'm rating the customer service rep a 5 star. The service is not stellar. You email me that there is new content and it's the same as the last time I logged in. I wouldn't recommend your service to anyone.

My experience was perfect. I called about requesting a refund. The hold time wasn't long and the operator was so helpful and nice. The whole interaction took less than 5 minutes. She helped me with the issue I was having. I was able to get my refund.

She helped me cancel my subscription and I received a subscription refund. She is polite and is very knowledgeable in accessing her computer database. She is aware of people finder rules on allowing a refund today. Bell asked me if she could help with anything else. Thank you, Bell.

Only took a few moments to cancel. Representative was efficient & polite. I would recommend their service to a friend. You can’t be too careful these days. I was definitely being scammed. But was able to avoid being ripped off.

Elena was very pleasant, very efficient, and my request was taken care of in a very short time. I was very well taken care of and rate your customer service as one of the best I've ever dealt with! Thanks Elena.

Abbiegale was very courteous and took care of my membership cancellation promptly. She was very attentive to my request. I am satisfied with the service I received today. I had was specific objective and Abbiegale took care of the cancellation

The service for People Finders is a very good service. The service for People Finders is a very good service but their call center could use people that know a lot better English because I was having problems on getting my problem resolved.

I had canceled my subscription and got charged anyway. She helped me quickly and gave great customer service and I'm extremely happy with the service I received. I will say that the search did not result in what I had hoped but the customer service was awesome.

When I subscribed to the trial version of PF, I was mistakenly charged for the month service. Abigail at PF quickly corrected error and helped with my refund. Thank you. I was impressed with her service. Abigail was friendly, knowledgeable and professional.

I wanted to cancel my subscription and called the phone number provided. No waiting time and was answered in few minutes. The person I talked was very clear, and fast with the answer to my questions and pleasant to talk.

I was experiencing issues with cancelling my subscription and getting billed. I was billed even though I thought I had canceled after the seven day free trial. However, the associate who helped me was wonderful and took care of everything promptly. I did not expect it to be as easy as it was.

Customer service lady made my experience very fast, easy and I would definitely recommend a friend… I love y’all website and y’all customer service team, Please keep up the great work.. I wish I could remember the lady name who helped me. I will definitely give her 10 stars lol…

Abigail was very professional and attentive to my needs. She is a great customer care agent and you should give her a raise! Thank you for resolving my billing issue and explaining the process to me. This company should hire more people like Abigail.

Issue with canceling account and still being charged. I canceled my subscription previously. I was still getting charged. The customer service was very helpful and understanding. She canceled it and issued a refund.

I was pleased by the quickness in canceling the membership. If I decide in the future to spend time searching for lost relatives, I would not hesitate to use your company. Your employee, Abygale, was very kind in assisting me, and was very courteous with a sweet, gentle voice.

Elena was super nice and help me with a situation. Also help me understand of what they could do with their business. So to me she was awesome. Wishing I could of found out where Cynthia was buried, but I will keep looking I guess.

Great info and great customer service. I would come back again when I need more information. I used this to make sure I wasn’t getting scammed when purchasing a dog from a legit breeder. The information was accurate and truthful. I would recommend to a friend for sure.

The lady I spoke with was very helpful and polite. She was also very professional and took care of my issue very diligently. If every business had customer service like I received today then more people would gladly do business with that company.

Canceling my account. Abbigale was helpful and assisted me in canceling my account. There was no pressure in keeping the account. No added discounts to keep my account open. The charges were refunded and I was off the phone call in 2 mins.

Received great customer service from your people finders representative. :-) Although I was calling to cancel my account she was happy to help and very kind and helpful. She also recommended ways I could keep my account but I had to say no but she still kept her kind voice.

I had a great experience with Alena*. She listen to my issue and had explained what occurred. I did not know I had signed up for two memberships as the website was a bit confusing. Then she solved my problem asap. She was friendly, prompt, and helpful!

Very professional, fast, friendly service today! I like that I was able to speak with a live representative and she was able to assist me with my account and provide exceptional service. Today's call was hassle-free and I am confident that my issue has been resolved and look forward to utilizing the site in the future! Thank you.

There was an issue last year of signing up twice by mistake when the system made you submit twice. It had charged me twice, and I had just called back and canceled the whole thing. I called today because I was upset that I was automatically renewed, when I had canceled it last year. I wanted to give kudos for my experience with rep Elena with PeopleFinders.com. She was very professional, kind, and thorough with addressing my concerns. I really appreciated her assistance with my account. Great job Elena!

The agent greeted me with her name, found my account. Explained the charges I was concerned about. Refunded the amount of the un-used membership as I thought I signed up for a 7 day less amount trial. Apparently, I did not read the small print. Then super upset that I was charged for a "rewards" program a few days later. This agent was helpful. Have a great, great, great, great day.

Never found the person I was looking for and countlessly cancelled the basic membership cause I didn’t have a use for it anymore and it was still charging me for it. I was told that I signed up for the rewards membership when I never did and only ever did the basic membership.

Today on 03/25/22 I spoke with Peoplefinders. Elena from the technical department, who demonstrated her focusing skill and patience when listening to my complaint, and who appealed to my emotions with understanding and kindness. Overall she got to the problem and did her job well. That's why Elena has received a rating of 5-stars. Thank you!

Signed up for Peoplefinders pro. It's $200 a month and I figured I would test it out for a month and cancel if it wasn't what I'd hoped. Well it wasn't what I'd hoped and when I went to cancel they told me I was locked in for 12 months ($2,400!!). I went back and realized they had written 12 months in on the contract and I do blame myself for not looking through it more carefully. Again, I do blame myself and I should have been more savvy to this kind of nonsense. When I contacted them to make sure my contract wasn't renewed in 12 months they told me I have to wait until it's closer to the end of my contract!!! They are really banking on me forgetting about canceling and that's not going to happen. I wish I'd never gotten involved with them

She was polite friendly help me out super fast. I was 100% satisfied how she help me this morning. I would like to speak with her if I ever renew my account. She had a positive attitude she send vibes over the phone. Thank you have a blessed day.

I recently called in to ask to cancel and refund my acct. The girl I spoke with was nice and pleasant and very helpful. I will definitely use this company again in the future. Very professional and nice. Great company totally and for sure.

I called to cancel because I never asked for a membership. The young lady that answered was very helpful and empathetic. She canceled and told me they were going to refund the last payment. I’m very grateful for her help.

The customer rep responded quickly and was very helpful. She took her time to find the problem. She noticed an error on my account and will reimburse me the months that I was charged. The customer service was good and was easy to talk to her.

A very professional and pleasant Lady. Thanks & Kudos to her! She should get a raise, one of the best customer service people I have had dealings with via the telephone in a very long time. If I need this service again I will contact you.

Super fast and friendly!!! Honestly thought I’ll be waiting on the phone for hours. Guess I was wrong. Only wait time was 23 sec. They got right to getting me help and fixed the problem super fast!! I honestly think it’s this by fast has been the best help. Thank you.

Guadalupe was very pleasant and professional and I appreciate her assistance. Guadalupe quickly addressed my inquiry and followed-up with an email to confirm that my matter was completed. The world would be a better place if all customer service was this efficient.

Had amazing customer service without hassle. Very easy process, the lady whom I spoke with was very pleasant and helpful. I would recommend anyone who needs to speak with customer service to speak with Selena, she was a pleasure. I was very concerned from reading reviews that this would be a hassle.

Very polite and quick. It's been a week and I appreciate you refunding me. It means a lot!! Keep up the great customer service. I would've continued the service but didn't get what I needed. Will keep you in mind for the future if needed

After purchasing a one time report, I noticed that my bank account was charged twice and called PeopleFinders right away. Guadalupe answered the phone and was so courteous and professional. She listened to my issue patiently and figured out the problem quickly with my account and resolved it immediately. Guadalupe's kind attitude and quick customer services skills really alleviated my stress and made my day! I'm a fan Guadalupe, you rock!

I had the objective of canceling my subscription as well as to have a refund issued. Selena, was more than wonderful with helping me complete my objective and she did so with efficiency and kindness and it was a fantastic experience.

Linsee was one of the best Customer service person that I have encountered. Polite, efficient and business was taken care of. She was kind and helped me with what I needed. You have an excellent lady working for your business.

Selena was wonderful! I was signed into the website and was trying to follow the directions on how to cancel my membership. The dashboard did not have what it said should be there. She offered to take care of cancelling it for me. How gracious!!! Isn't that sad that the service she offered is so rare. (Somebody actually offering to help.) She was awesome!!!

Selena was very nice and professional. Answered my question in a timely manner. I wanted to be sure that I wasn’t paying for a subscription and she assured me that I did not sign up for one. I appreciated her help.

I am not satisfied with the service. It's overcomplicated with little to no information. I am satisfied with the woman that helped me cancel my account and refund my money. I would not recommend using this service. The customer service is the only part that I see as helpful in any way.

So I actually had forgotten or so I thought I had forgotten the email address I used to sign up and once I informed the representative she did acknowledge and empathized with me. I was actually requesting a password change so I could get into the site to cancel my membership as the deal wasn't as good as it made it out to be... However, that isn't what this is about.... The Representative was actually proactive in making sure my membership was cancelled so that I wouldn't have to go through the process of resetting the password to login to my account just to cancel the membership and that actually saved me some time and I appreciated that. Hence the reason 5-star Rating :-).

I spoke with a very nice lady about someone I was tracking. I had received an email from y’all saying it was going to take longer and I figured probably cost more to find him. She was very nice, wonderful attitude with very plain spoken voice. She never got upset with me or anything. It was certainly nice to get a customer service rep that nice and someone you could understand.

Linzee was most helpful, professional, and provided relevant information. I will feel good using the services again. This time I was able to locate a friend who needed my help. Thanks to Linzee concluding your service, for now, was smooth and pleasant.

My experience was very hopeful and I got to the bottom of my problem. Thanks. Thanks again and for your help ???? This has been so helpful for me and my friends are very happy with your service. Thanks so much.

Selena was great to talk to. She was efficient and helpful. She helped me cancel my subscription with no problem or hassle. I called multiple times and couldn’t get through. I’m glad I got through and she was the one I spoke with

I spoke with Guadalupe. Very helpful. The only reason was to find old addresses. I am on disability and haven’t filed taxes in over 10 years, I could not remember all previous addresses. My bank rejected the cancellation fee and questioned fraud. I called my bank. I told Lupe I wanted to make sure this was canceled completely. Thank you.

This was extremely easy, Quianna was incredibly helpful and courteous and made the process stress free!! She was kind and was able to get me my refund for 3 months when my cancellation had previously failed. I really appreciate her and think she’s amazing!

Hello, I was a customer service instructor for the Airlines. Linzee was courteous, knowledgeable, comprehensive with excellent communication skills. She was able to find and explain the situation in an accurate and detailed manner. Linzee is the positive image that any company would want to represent them. Because of this excellent experience, I will return to PeopleFinders for their service in the future.

The experience was great. I was happy with what was done and how it was done. Did not need to ask for more help and did not need to call the manager. There was no trouble for her signing into my account. I was pleased with the time and courteous that she showed me. She was sweet and had manners unlike some companies that I have had to deal with. I am happy with the service all the way around. I hope that I can recommend them to some other people as well and they are as nice to them as they were to me. Keep up the good work on your employees. I believe you will go far.

The lady I spoke to was very understanding. She was super nice she helped me and issued a refund. She did her job as intended she was very helpful and she did a great job overall. She did her job good. She was aware I was unsatisfied with my refund.

I was able to talk to a representative (Linzee) right away. She was very pleasant and took care of my issues immediately. I found confirmation of the cancellation as soon as I went to my e-mail account. I appreciate the quick results.

I activated this by mistake but it was very easy to cancel, Selena was very professional and polite when I canceled. I will keep you in mind if I need your service in the future and will surely use you. Thank you.

Unfortunately there were no matching results for my search, I was however refunded immediately. This puts my trust and confidence In the site and I will continue to use them in the future as well as recommend them to others.

Lupe was very helpful in sending me the report I was looking for. It didn't come out on the first email, so she was able to send it again. It made me feel comfortable knowing that I could contact your company to get the help I needed with kindness and patience.. Thank you to Lupe.

I wanted to let you know what a great experience I had with Guadelupe. She was very patient and even though it was very difficult to locate the account because my son opened it with a fake name, fake email and fake phone number. She didn’t give up until she was able to find it and assist me.

She was a great help. Understandable and knows what she is doing, she did solve the issue I called about, she is very patient with customers so grateful to talk to her. Great customer service starts the moment people walk through your doors and she is one of the best.

Lindzee was fast, efficient, and friendly. She handled my issue in less than a minute. She also made sure my account was closed so that I would not be charged in the future for the services. I appreciate her assistance this morning.

Called about my subscription. Thought it was a one-time fee for the trial. Ended up not even being what I was looking for. Thought I canceled it but I was charged and she took care of it. Great customer service. Very polite. All around 10 Stars. Thank you hun for all your help..

I called in about my account and the young lady was very nice and very helpful. She responded quickly and within a few minutes she had resolved my issue to my satisfaction. She was very professional and respectful. Thank you for your help.

I highly recommend this site, the customer service was excellent, the representative was very courteous and very helpful, I only needed these services to help a friend, I used the trial service and got more than I needed. They were quick to answer on the phone l, unlikely other companies that keep you waiting for a long time.

She did good and was calm and collected and was able to get me fixed up. I was upset when I called because my account had been overdrawn because PF took the money out of my account but she was able to help. I was grateful for her.

The lady was very cooperative and helpful. She was clear, precise and easy to understand. I had no problems and she immediately resolved my issue under a matter of 5 minutes. Excellent quality! I recommend that she trains all new and existing customer reps so that they too can provide quality services to their customers.

Quianna was very courteous and polite. She was able to resolve the issue promptly. Very refreshing speaking with her. Definitely give her 5 stars. I've never dealt with anyone in any customer service job so polite. It was actually a pleasure

I was told I had been texted 191 times. I looked for the phone number 230-485-7882 and could find nothing. Peoplefinders had to take some time to find it. I gave up, not interested in keeping the service. I called in to cancel the service. The Representative was great. It took less than five minutes and I was pleased with her service.

I highly recommend this site, it was very helpful with my research. The customer service was great. I will be using this service again in the future. I only needed to use the service briefly, however if I need it on a permanent basis later on, I'd sign up for the full membership.

Awesome service. Quick and easy to cancel my account. She was very helpful and easy to work with. 100% easy and fast! She was nice and quickly to do the job. Super easy and quick. Thank you so much Guadalupe for your help.

Selena was most helpful and understanding of my concern. She was quick and efficient with her response, and was kind enough to confirm that information via e-mail. I was very happy with Selena and am glad I got someone so professional.

Not only did I find People Finders information to be more substantive than many other services I’ve used, but their customer service is exceptional. I never had any problems with cancelling my subscriptions once I had gathered the info I needed.

Website is grossly outdated and doesn't provide recent records. This site yields lies by omission - Instead providing a false sense of security by inaccurately returning clean background results for convicted rapists, criminals, and batterers! Don't use for dating or otherwise. Customer service representatives rude and apathetic! Obviously unsatisfied, especially as compared to the competitors in this area that outperform the limited, inaccurate, and misleading information provided here. Outperformed by the Competitors, Waste of Money at Best - Find yourself in a vulnerable or dangerous situation at Worst! Don't trust this company.

Selena was very efficient and friendly when helping me with my problem! I needed a refund and she expedited the issue quickly! I would recommend this service to anyone if they needed it! Thank you very much for having an amazing customer service representative such as Selena!

I called to make sure that my membership cancellation, which I had attempted to do online last night, had, indeed, been processed and that I wouldn't be charged for another month. I also had a couple questions about membership (Exactly when does a membership renew? The website says something about a 30-day month, which is confusing. Will I still have access to the reports I requested?) Selena answered my call after only a couple rings. She was courteous and professional throughout our call, and she provided me with the information I sought. Receiving this sort of service gave me confidence to renew membership if I should wish (and could afford) to do so in the future.

She was very helpful And result the matter very quickly. Very good customer service. The phone was answered in a timely matter and even though she was working from home I didn’t hear any disturbances in the background. Very nice Lady.

To Whom it may Concern: I had some questions about the charges on my credit card account and was able to speak with someone who took care of my issue. She did a very good job and my issue was handled courteously and professionally.

Good Afternoon, I would like to commend your organization or company for electing to hire the young lady. Ms. Quianna ** exemplified the utmost courtesy, kindness and respect today. Who understood my misuse of technology, and she responded with a kind "Yes ma'am." At age 65, I will refer my 8 children, 20 grandchildren to your company ALL of those 28 people have a mobile phone or laptop. Blessings to your CEO and to this professionally charming young lady.❤️...

The agent was great in assisting me with my account. There was an error in the process of what product I wanted and I am very happy that the issue will be resolved. I will recommend the use of PeopleFinders.

I called customer service for an issue I was experiencing and was surprised to have very fast and friendly service. They answered all questions and were able to help me out very fast. I was pretty pleased with this. Thank you for everything.

When I need help and at the moment that I call a girl answer me and she help me so much, and also when I call she answer the call so fast and I like those actions and they ask me a lot of information necessary to help me.

She was pleasant and did not only help but explained why I was having a problem. Great job. She has great customer service skills. Would recommend your company over and over again. Your company came in handy during a very difficult time and using this company helped me to identify the person behind the acts.

She answered so politely & helped me soooo fast! With no hassle or confusion. I would def talk to her again if I have anymore problems... I was having trouble with getting my credit card off of my account & she did it on her end.

The agent I received was very friendly and professional. She resolved my issue very promptly and politely. I also work in customer service on the phones and appreciate when I receive good customer service from a company and their employee.

Selena was very nice, promptly addressed and solved my issue. She cancelled and refunded money. I received an email right away confirming she cancelled the account and refunded my money to my card. I thought when I called I was going to be on hold for a long time.

Salina took care of what I called in for today and even though she tried to be polite I could hear a little bit of an attitude in her voice when I asked her for a confirmation number. Was not sincere.

I did not expect to have multiple charges as a result of what I thought was a one-time search. The search results were not accurate and I do not want to use the service again. Was happy that one phone call put an end to the charges and resulted in a refund.

Customer rep was very professional and quick to assist and handle my request. I wish all companies had employees like this. She was knowledgeable about my request and knew what to do to successfully take care of the request. She was pleasant and respectful and did it all in a quick timeframe.

I signed up for a seven day free trial and after that it was 1495. Three days after I signed up my account was charged 2495 and I really wasn’t able to find any information in that one day that I use the services that I was looking for. She was fabulous. No questions asked to take care of the situation and then explained why I was charged after three days.

I spoke with Selena. She was very nice and polite and helped get my subscription canceled. She was Very professional, and I would rate her people skills excellent! I have rated Selena with 5 stars due to her customer service.

She was very nice, she solved the issue very fast and explained what went on. She was was very helpful from the beginning of the call to the end. I would most definitely call again and ask to speak with her.

I called after seeing a charge on my card, I didn't realize I didn't get just the #1.99 search. I thought I had. The lady who helped me was wonderful, very professional and kind. She issued me a refund and explained who to use the site for a simple one time search in the future.

Lovely experience. Very helpful and efficient. Was upbeat and listened well. Agreed to send confirmation of cancelation to email. There’s only so much to say in the 4 minute conversation I had with representative, which is frustrating to have to come up with 40 words. My time is valuable and also needs to be respected. The lady was great!

She was patient and knowledgeable, helped me get signed up. I would not have signed up without her help in getting through the signup process. I appreciate her gentleness and understanding in communicating with me, 80 yrs. old and hard of hearing.

I called in today to see about cancel my membership. My phone call was answered and I was helped promptly and professionally. All questions were answered in a timely fashion and completely so that everything was understood. I will be sure to recommend your services to anyone asking in the future.

The young lady was extremely helpful and kind. A pleasure to talk to. She met all my needs and help throughout the conversation. These are difficult times and her compassion and calming voice was superb. Stay safe and well. Wear a mask????

I was issued a refund. The Customer Service Representative was very polite, knowledgeable and helpful. She resolved of my refund status quickly and efficiently took the time to email my confirmation as well.

PeopleFinders reached out to me very quickly and offered a partial refund. I have to credit them for doing something they didn't have to do. Like any service, it's important to be sure that the user understands what is being signed up for. But even the sharpest people sometimes make mistakes, and PeopleFinders was even willing to help out here when the user (my late dad) was at a point in life where he wasn't at his sharpest.

I had sent many emails explaining what I tried signing up for online. I found the Customer Number to call. I explained to Ms. ** that I wanted the $1.95 trial to try to find my father and it snowballed into a Premium Membership. And, for that initial offer, it didn't reveal anything pertaining to my Dad and I didn't recognize any of the names. She was so kind and helpful. She listened to my long explanation, due to my disability. I'm so upset about my Dad, being charged for something that I didn't sign up for...she was calming and said she would the care of it. I had deleted the account, so further time she spent with me on the phone. She's an asset to your company and is an experienced Customer Service Representative. I thank her for calming me down and handling my situation promptly!

The associate was very pleasant and efficient about cancelling subscription to People Finders. It might be noted that I am not certain how this membership was initiated, I only remember searching for a person's information, and do not remember committing to the subscription.

The person who assisted me was helpful and extended much professional courtesy. It was a stress free exchange. I'm always happy when that happens. Some businesses employ people who are difficult to talk to. After getting off the phone with them it's as if I've had the life energy sucked out of me for the rest of the day.

Selena was very pleasant and helpful. She seemed very confident, as well. The phone interaction was short, but my request was followed up appropriately. It is my opinion that Selena is a positive communicator for your company. I didn’t get everything I wanted from my joining Peoplefinders, but it was not Selena’s fault.

My experience with Selena was GREAT. She was very helpful and helped me out with my issue. She has very good customer service. When I told her what the problem was she got right on it and got the job DONE. THANKS SELENA.

The service just wasn't right for me and it's always a chore to close the account. So glad it was Guadalupe who took my call. She made it so easy for me. She checked status of my account, explained exactly what to expect because she'd take care of everything and she did. Couldn't have been any easier for me. She's the best.

Quoting from their current website, "There are many reasons to conduct a people search. Many people need to obtain or verify a current address or phone number." Please note they use the phrase 'current address'. This is factually untrue. I believed this, paid $10.75 to find the CURRENT address of a friend who moved a month ago, and didn't receive any current information. I did not receive the product I paid for. This strikes me as false advertising. Upon contacting their 'customer service' team, they gaslighted me with a generic response, refused any refund. They had better hope the $10.75 they refused me is worth the number of negative reviews I will now post. Avoid these liars at all costs!!

I just got off the phone with one of your customer report people (sorry don't remember the name). I used to run customer support teams, and I can tell you the service was excellent. She gave an explanation of the peculiar aspects of your website and gave me a solution that went beyond my expectations. She has my thanks. Pete

She was a professional delight. She was pleasant, helpful and empathetic while resolving my is due. I highly recommend her as a trainer for the trainers. She's every customer's dream when calling a company during these horrific times. You're on the phone forever trying to speak to a live representative without an attitude. Thank you Linzee for your excellent Service.

I called about getting billed for something I was told wasn’t going to happen. She was able to help me in a timely manner. Very knowledgeable with her database. Even made a correct with something I made and didn’t know about. She helped me above and beyond. Great customer service.

While the representative was unable to provide a full refund for the subscription period. (I subscribed by mistake). I did receive credit for two months and I feel like the representative behaved with empathy and really took ownership of my problem.

Selena was very helpful with a 10+ customer service!! You've got a rock star in your company!! She was nice, listened to what I needed and provided the service immediately! As well as I want expecting a refund and she was kind enough to do so!!

Very respectful. Very nice and excellent customer service. Very helpful and no issues at all. Very friendly. Thanks for all your help Salena. I was very satisfied and she helped me cancelled my account and helped me with my refund.

She was very courteous and nice when issuing me a refund. I didn’t even know my girlfriend signed me up for a job to only find out you can’t do background check on yourself so that’s when I called and ask for refund of 29.95.

Linzee was courteous and professional. Resolved my issue as requested. Her knowledge of your product was second to none. And thank you Linzee for not trying to hard sell me to continue with your service.

No longer need this service. Called to ask for assistance with cancelation as unable to recall login info. Linzee was very accommodating, EXTREMELY PLEASANT and knowledgeable. I value pleasant assistance above all else!!! She took my information and handled my request with no objection.

She was a pleasure to have the fun and really met the needs I needed! Her kindness went a long way! She was very kind and helpful with what I needed! She really cared bout what I needed! Her customer service was above and beyond, thank you.

I called in because I had questions regarding the membership charge of $30. Quianna was able to help me with understanding the trial period, when I started it, and when it was up, as there was a misunderstanding. This was a pleasant experience.

I really appreciate the kind customer care of Lindzee. She represented your company in a professional manner and helped obtain the answers that I needed. I will always return to your company when I need this type assistance. Thank you, Lindzee!

The person that received my call was professional and assistance me quickly with my request. I rate my experience a ten (10). I would recommend to a friend or relative. If needed I would use this service again. Thank you.

A very pleasant young woman provided excellent assistance to me! She put me at ease right away when I explained to her that I did not want pay the assigned amount on an app that I would more than likely rarely use.

Selena was friendly and helpful. She handled my request efficiently and made it easy. I appreciated her attitude and assistance. She found my account and realized I attempted to cancel. She explained I only canceled one service, but I was unaware I had signed up for multiple services. She issued a courtesy refund and canceled my additional subscription.

My daughter used my card and she didn’t tell me for what. She said it was only going to be .50. It end up being more than that so I sent a fraud alert without any remembering she did ask to used my car but thanks that it will be reimbursed.

Selena, Excellent job in understanding customer needs and providing clarity of company services. I thought I could use this service for cell phone but the representative was helpful in explaining that it is not what PeopleFinders is used for and was helpful in assisting me with canceling my membership.

Their response was very quick and they were able to tell me what happened and why I was charged. Also, I didn't have a problem with getting a refund. They told me I didn't cancel everything and did so as a result so I wouldn't get charged again. Amazing.

My search experience was not very satisfactory but when I call the customer service, I got a lady with patience and give me some explanations for the problem. I understand the problems now and I give 5 stars for her service and help.

I called to cancel my subscription and get refunded for the fee when I haven’t not been active on the account and my problem was taken care of instantly. She was very nice and understanding of the situation I was in.

When I originally used People Finders, this past Saturday. I got the wrong person, so I tried it again with a different middle name.. It keeps wanting to send me the record on the first person. I keep trying to run the person with a different middle name, but can't sign back on. I had written down the password, Saturday, but it didn't work. Guadalupe sent me the format to change passwords. Each time it looked like it worked, but didn't.

Everything went very well!! Get my refund in 3 to 5 business days, hopefully? The Lady was very Nice, and very Helpful, can’t remember her name, but she was Great! Defiantly Five Stars! Thanks. Doug???

The company provided an exceptional customer service, the cancellation being taken care right away, and confirmation by email at the same time. That give the customer peace of mind for the billing experience. It's a quick and nice feeling for the customer. That's the customer looking for, Good customer service!!!

Selena answered all my questions over and beyond what I needed. She’s a great asset to People Finders. If I need to contact them again, I hope she answers the phone. I was in customer service for many years. Her likeability made our visit happy and I could almost see her genuine smile on the phone.

The reason for my call today was to cancel the membership because there was only one thing I was hoping to discover. Guadalupe was very polite and she handled my request in a speedy fashion. Yes, I would recommend this service.

I paid for what I needed and wanted to cancel my account and called in to get it cancelled and Linzee took care of that for me. She was very professional and polite and I do appreciate her taking care of that for me.

Selena was really sweet and helped me immediately and was really quick about it as well! I really appreciate it! She was able to explain what happened and without skipping a beat tell me what she could do. Great customer service.