JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,881,224 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 9 Reviews 1240 - 1440
    Verified purchase
    Customer ServiceStaff

    Reviewed July 7, 2021

    I like buying from JustFab because I can get my size mostly than going into the store. There's nothing worse than going into a store and finding shoes and realize they don't have your size. So for me, online is a lot more convenient and a time-saver. Also, I don't have to feel like my foot is too big for stores. My favorite purchase is a pair of nude pumps because I wear those the most for work. I did do a return before, and I didn't have an issue with it. They sent a label to my email, and I ended up printing it out and just taking it to one of the local shippers. Then, they just handled it from there.

    I always try to get everyone to do JustFab. I just think it’s way easier than traditional stores. They have cooler stuff and different vibe. So, I love it. The only time I go into stores is if I’m gonna buy actual sneakers. But for my pumps and heels, I get them from JustFab. I’m really horrible because I let my credits kind of stack up. One time, I had 20 some credits and I kind of went on a shopping spree. I love it. I do that all the time because I don’t buy heels every month. It’s when I have time to sit down and figure out what I’m doing next. I also do use them as gifts for people. I have a lot of girlfriends, and girls love heels. So I’ll say, “Hey, look into there, and find something you want.” I’ll use one of my credits that I have stacked up here and give it to them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello JoAnna,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

    Reviewed July 6, 2021

    JustFab started out as shoes and then they added clothes, and I hate that because it takes up too much of my time. They send me clothes, and I don't want to see them. It also annoys me that their emails automatically go to my junk mail. I consistently forget to skip the month because I don't like that it automatically charges me all the time. I don't like the fact that you can only use certain amount of credits when you actually buy them, and then it charges you the remainder even if you have like six credits because you’ve been charged. You can't use them when you want to use them or you have to make multiple purchases to use all the credits. I don't like that if you cancel it, because you have so many credits, you can't get the pricing for the shoes that are about to come up for the credits that you already have. That's annoying.

    Also, after so much time of not using your credit, it converts into a gift certificate or like an online voucher instead of a refund. That's annoying. I don't like having to return anything that I buy online, and that's the only option. So I've had shoes that I've just given to people because I didn't like them or they didn't fit me correctly. I don't like going to the post office and returning it. If anybody asks me if I like JustFab, would I use it again or do I recommend it, I would say no across all boards.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melissa,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaffRates

    Reviewed July 5, 2021

    As a JustFab member, I like the ability to skip each month if I'm not interested in the selection. Overall, I like the selections I'm given. It's just they're not always to my taste, but they're fine. There are a lot higher heels than I would typically go for a lot of times. As far as quality, it's average. It's not better but not worse. I've had to return the majority of the ones I've gotten lately because of the fit. But their customer service is helpful, and the return processes is fairly simple.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Heather,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! We would like to assist you in other concerns you had. Someone from our Member Services team will be contacting you within 48 hours.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingRefunds & PayoutsStaff

    Reviewed July 4, 2021

    I like JustFab's two for 39 offer. For the most part, everything with my purchases has been good. The only thing is let's say the credit is for $39 but if I find a shoe that is $45, I can't use that money towards that shoe. If they're having a promotion and they're giving me $10 off, I can't use my credit that I've already paid for towards it, and I always have to go through with customer service. Then, sometimes, that can take a while because they don't always understand what I'm trying to explain to them. I wish they would do it by credits like, "Oh, this shoe is one credit or this shoe is two credits" versus a dollar amount because if you're purchasing credits for however much money and you see a shoe, you're gonna still have to come out of pocket for it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Michaela,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed July 3, 2021

    I like JustFab's shoes. I like their boots the most. These off-white summer shoes I just bought are my favorite so far. Everybody loved them. JustFab is a great site. I tell my friends, "Look them up." Their products' quality is really good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Frances,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed July 2, 2021

    Most of the time, I skip the month with JustFab. I don't bother to look at the shoes that the stylists have selected. I'm just skipping it because I only try to buy when I either have excess cash, have an actual need for it, or I happen to see a sale and then happen to see shoes I like. But for the most part, when I was looking at the stylist’s sections and towards the beginning of my experiences with them, what they offer were accurate and were mostly things I liked. At this time, the items I find are pretty true to fit as well. I love what I've purchased so far. I brag about it all the time.

    One thing that JustFab could probably push for people is, especially when buying boots, to check the calf sizes. I am traditionally a standard calf size, but there have been some times where I bought a standard calf size and it doesn't fit properly or it’s too tight. I don't know if that's just a material thing. They could kind of really highlight for the customers that the calf size is just as important as the shoe size fit. They do have an easy return process, too, so it's not like it's the biggest deal in all the world. But I do feel like that was kind of a surprise as I started buying boots more often.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Liz,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Contract & TermsPricePunctuality & SpeedRates

    Reviewed July 1, 2021

    I buy from JustFab when I find something that I want or when I need something that's not going to cost me too much and I can get it fast. The items I've gotten have been really good. I just recently ordered a jacket that I really liked. It's nice. It's nice material, and it's the fit that I wanted. Overall, JustFab has a good selection of clothes, shoes and accessories that are reasonably priced, and I think any person can find something that they would like no matter what style they have.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Miranda,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed June 30, 2021

    I like JustFab's shoes as well as the discounts and special sales for members. My ordering experience has been easy. Everything's self-explanatory. I just go on there, and if I have credits or coupons, I use them. I normally get my order in a week or two and they're good. I've had a variety of shoes for a while now and I haven't had any problems out of them. I've done a return as well, and it went smoothly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Teejai,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed June 29, 2021

    I've had a membership with JustFab for eight years. The style has changed a lot over the years, but size is usually pretty good. I did just purchase a pair of flat black sandals. There was like a loop at the toe. I like those a lot. I did get a pair of wedges that I like, and it's been a long time since JustFab had good wedges. Style-wise, I would like to see more wedges come in. I've liked those for years and they used to have really good ones, and they went away.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Trisha,

    Thanks for writing a review! Your comments regarding our product styles will help us know what we can do better. We hope you have fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed June 28, 2021

    My favorite thing with JustFab is the boutique emails. Being able to receive a notice, versus me having to go and sort through everything based on my previous purchases or what I've said I look for. The variety of offerings that JustFab has is also really nice. The return policy is good too. The only issue that I have is it's hard to try on shoes. Sizing in shoes is always a tough project.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lisa,

    We truly apologize about your product experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed June 27, 2021

    I got some shoes today - one that looks like a flat with the top with rhinestones all over it, and then, I got a heel that's like dressy for after-five wear. I got both of those pairs for $52 and that's a good price for two pairs of shoes. It's good quality. I would highly recommend JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cynthia,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaff

    Reviewed June 26, 2021

    I first heard about JustFab when Kimora Lee Simmons was a part of their branding. I love the affordability without sacrificing on style. Also, I like the recommendations. With my busy work schedule, and I'm also a mom, I don't have time to keep up on the trends. So based on my preferences, and when I first registered, what I like, and my body type, I love that JustFab makes it easy with the recommendations. So that's what I go to first whenever I'm on their website, I go to my boutique. And I feel like I have my own online personal stylist. It's time-efficient for me. And the recommendations are always spot on. Even if I purchase something that when I finally have it in hand at home, and it doesn't quite fit, I love the return policy, and that I can always exchange it for something that's a better fit.

    I still have apparel and shoes that I purchased back when I was a first time consumer that I still wear, and the styles are still timely. I feel as though I have these many ways in my closet that I can remix and style on any occasion. So, the quality is superb. I don’t regret purchasing some of the items because they’ve lasted as long as they did. I have a peep-toe sandal that I purchased when my son was born dating back to almost 16 years that I still own, wear and get compliments on. That’s one of my favorite pieces.

    Sometimes I forget to skip a month, and that can be a bit tiresome, so I've had to train myself to add it to my calendar. If in case I wouldn't purchase during that month, I need to skip it. But even when I don't skip it and I accrue my credit, that still is a win for me because when there is something that I do like during a certain month, I'm glad that I do have my credits. Because then, I can pair it with another item that best matches the item that I am looking to purchase, whether it be an apparel piece, or shoes. So those come in handy. What I would like JustFab to do is to give me a heads up that, “You might want to check on the website because we do have an item or a month that you will need to review or we're going to charge you for it.” That would be great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melissa,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed June 26, 2021

    I love the quality of JustFab products. I got some stuff for me and my sister. I got some boots that were on sale for the fall, a flat shoe for work. And for my sister, a pair of boots and flats, jewelry too, and two shirts, an oversized shirt, shorts and jeans. I only had one bad experience the first time I used it, the buckle. But so far, my experience with them has been good. I enjoy shopping online at JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Veve,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 25, 2021

    Sometimes it is difficult to find my size. I have to base off the style now because sometimes it's not available. I have to switch up some. But the quality of the items I've purchased at JustFab has been okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello LaVonia,

    We appreciate you bringing this to our attention about out of stock products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 25, 2021

    I've been using JustFab for years and the shoes are good. There were pairs of shoes that have been ruined but most were fine. I tried to get a dress but I didn’t like it as the size ran small. Also, I got a scarf that I thought was a sweater and I liked it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Camille,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed June 24, 2021

    I had to return a pair shoes to JustFab and the customer service was nice. For the most part, the quality of their items has been good. But a couple of years back, JustFab had more options. I noticed that there was not so much this summer or spring. I would like to see more options on shoes and more urban style clothes for plus. I'm a stylist, so it's important to me. A lot of the dresses they're making now are not big enough in the bust area and a lot of it is the stretch, elastic material.

    I've seen a couple of pieces on JustFab website and I would like for it to be more of an any-body-type type fit or wear. It's been hard to find dresses for plus-size women that I styled this summer because of the elastic around the bust or right where it gets in the midriff, or it’s hard to fit. The good thing about it is that everybody is cross-dressing now so they could mix the baggy with the fitted and the slim fit. Everything is mix-matched, so that’s cool but there could be a little style from the urban community, and a better fit in the sense of plus-size women and men.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tia,

    We appreciate you bringing this to our attention about our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 24, 2021

    I'm on the VIP program. I tend to have a hard time finding stuff that I really want to use those credits with at the time of me getting the credit. But then I love the all-white high-top sneakers that I purchased. They were so cute and they went really well with my mini dresses.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Michelle,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed June 23, 2021

    Every single pair of heels I've gotten from JustFab have torn up my feet. I do not like the quality and I've returned a few things.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Caitlyn,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsBilling

    Reviewed June 22, 2021

    I know what my style is and it’s easy to find it though it’s not always there. I like that JustFab is prompt as far as the deliveries get there when they say it will. If there are issues, they're quick to contact you and get it resolved. I haven't had any bad claims with them in all the years I've used them. And twice, I didn’t want the payment to come out but it did, and they refunded it right back when I called.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Michelle,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & App

    Reviewed June 21, 2021

    The quality of the products I’ve bought is good. When I shop, I always have to check JustFab first because I'm comfortable in them and cost-wise, it’s reasonable. If I don't find the style that I'm looking for, I branch out but majority of the time, I find my styles on the website. The last time I called for an exchange, I got great customer service. They solved the problem and they even gave me an additional discount off of my purchase.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Stephanie,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed June 20, 2021

    JustFab had the trendiest thing way back. But they branched out and had ShoeDazzle, which has more trendy stuff compared to JustFab right now. When I initially joined, they didn't have a clothing line and I don't know if they slacked off on the trendiness of the shoes for the clothing line. But I like the quality of the shoes, which is why I keep repurchasing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Louise,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 19, 2021

    I was a JustFab member unbeknownst to me for a very long time and I accumulated a lot of credit. I'm probably gonna cancel it because I have too many monthly memberships. I bought a pair of sandals and wore them for a weekend and they already started wearing and tearing. So, the quality is not the greatest. The shoes can be better but they're always cute.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Katrina,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed June 18, 2021

    The style expert's selection is a little iffy. Sometimes, I could find something cute and then sometimes, it would old lady-ish. My last purchase was a pair of tan brown sandals with a buckle on it and a pair of studded sandals, which was my favorite but it fit too small. I ordered a size 10, which is what I wear because the last time I tried to order a size 11, it was too big. The tan pair is casual so they’re cool. I also bought an orange bag and I love it because my hair is dyed orange. I also have an account with Fabletics and FabKids so I'm a personal customer. It's been a good experience with JustFab but the shipment is taking forever to get shipped out. I ordered a week ago and I'm frustrated that it’s still on pending status. JustFab was quick to take the money but slow to ship the stuff out. It’ll say one thing but it's always delayed.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Yasmeen,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceTransparency

    Reviewed June 17, 2021

    I like being a member and getting the updates every day. But what I don't like sometimes is when you forget to log on to skip a month, you are still being charged. So, you have to remember every month to look at your pick and whether or not you'll go with them or not. I ordered a pair of boots and the heels broke. I liked the look of their boots but since I've bought two pairs and each pair did that, I try to stay away from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tabitha,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppRefunds & PayoutsRates

    Reviewed June 16, 2021

    I used to order from JustFab years and years ago and then I reordered a bit because we had vacations coming. I noticed that their website is a little slow and with returns, you're not able to do it online. You have to call in to be able to access them. Other than that, it’s easy. It's just slapping a label on the package and bringing it to the post office. JustFab's prices change almost weekly. If something is not on sale when you go to look at it, it will be within the next few weeks. The quality is fine for the price. I usually get everything on sale, so I'm getting what I pay for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laura,

    We truly apologize about your website experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRates

    Reviewed June 15, 2021

    I really like the collection that JustFab has and their pricing is good. The products have lasted the time too. They have sales often, and that makes it all worth it. I'm often able to find items that I like. They send you a selection for the month they think you’ll like and it's a good marketing situation because I'll open the app. Even if I don't like all of the selections that they give me, I'm still already in the app, so I'm going to go look at the other options that they have and add stuff to my wish list and purchase or save for later, etc. The redeemable points (VIP) are great as well. I've only had one hiccup with them, and they were super helpful in resolving that quickly. I recommend JustFab to my friends all the time. If they want a pair of shoes or something, "Hey, just go on JustFab and I can get you something." They usually like what they get as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dunsin,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed June 4, 2021

    I'm really satisfied with the selection that I have with JustFab. I like the colors and the style. I also like when the items are of a natural material like cotton or a mix. It's much more breathable and easy to take care of.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Viktorija,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed June 3, 2021

    I like the boots at JustFab and I’m satisfied with the quality of the items I’ve gotten so far. I took advantage of the sale at the beginning of the year where they lowered the prices.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Marisol,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed June 3, 2021

    I love JustFab but lately I’d seen nothing that interested me, which was why I'm building up my credit. I'm more like a sneakers, sandals and flats type of girl and the quality is good but there was one pair of shoes that I saw at Rainbow for $12. I could’ve spent that versus paying 40 for the same shoes or I could have bought two pairs of shoes with that price. But JustFab has so many special offers and they had some little 50% off on selected shoes and 75% sale. If you don't catch it, you’d be missing out though. You gotta hurry up and get on at the same time. The only one I was able to catch was the $5 sale. I hope that when they have the sale, they would have more in stocks in my size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alisa,

    We appreciate you bringing this to our attention about out of stock products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceCoverageTechPriceRefunds & PayoutsMaintenanceStaffTransparency

    Reviewed June 2, 2021

    JustFab had a policy where if you didn't use your credits, you would lose them at the end of the year and I made an issue with that at one point. I would have lost a lot of money because I didn't realize all my credits were going in there and I wasn't using them. I took it up with management and they credited me a bunch of credits for the following year. They've updated that policy a few years back and they also added "Skip the Month", which they didn't have before.

    One time, one of the shoes I got was damaged. The strap was on the wrong side. I sent it back and they replaced it. There has also been a few things that were either too small or too big. I would send the item back and ask for a different size and they would replace the item. And it's at their cost. I've never had a problem with their customer service. They're very diligent and they process your concerns in a timely fashion. I've remained a member because it's easy to continue with the membership and I like their stuff.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Julie,

    Thanks for writing a review! Your comments regarding our VIP Membership and as well as our products will help us know what we can do better. We hope you have fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 2, 2021

    The shoes at JustFab have good quality and the clothes have accurate sizing. I've only had to send something back twice. Skipping the month works out great. I have a reminder for myself to do it every month but I've forgotten a couple times, which is a benefit for JustFab because I'll have to purchase some shoes or clothes. I like the end of the season sale. So I've gotten some cute stuff for the following year. I like wedges and tennis shoes. I just had a few pairs of sparkly wedges. They’re cute. It’s white and they look like tennis shoes, but they’re the wedge. I love those. They’re the only kind of heel I can wear because I’m a klutz.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Krystal,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Refunds & Payouts

    Reviewed June 1, 2021

    I don't like being on auto every month. Just be cautious that they have an auto-ship. If you don't want anything that month and you forget to stop the order, they are not going to refund your money but give you credit instead. Other than that, JustFab has cute stuff and I like their product. Typically I order boots but I was impressed when I received a couple of pairs of shoes that I ordered. The quality was great. I ordered a pair of mules and a pair of bling wedge-heeled shoes and I was like, “Wow, these are nice.” I would definitely order shoes again when I come across a style that I like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kimm,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingRates

    Reviewed June 1, 2021

    I like the discounts at JustFab. If you're looking for something that you don't want to spend a lot of money on, they have decent styles. I rarely find anything that I like but I'll continue to buy when I find things I am interested in.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dazniquan,

    We appreciate you bringing this to our attention about our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceMaintenanceStaffBilling

    Reviewed May 31, 2021

    I've been shopping with them for years and I buy everything from them. The quality is really good. I like that they have a personal shopper and anything that comes out with a size 12, they have it on there. But I'm trying to go to Hawaii and JustFab doesn't have any open-toe sandals and this was the summertime. There was not one cute sandal on there. They're like old lady sandals with a little bitty square heel and we can't do that. All they had was little flat slip-ons. When I went to ShoeDazzle, they had everything. I asked the lady rep “Was JustFab a part of ShoeDazzle?” And she was like, “Yeah.” I canceled my payment with JustFab every month when I can just get my stuff from ShoeDazzle, which is almost the same thing. She credited my account back.

    I always call JustFab's customer service when something's an issue with my account. It’s been going every month before the 6th and they take out $30. I never trip off either, so I know when I go on there, I always have credits. Also, they're accurate on their merchandise. I only had one pair of shoes that came with a broken buckle and they returned them - no problem. As far as a service and giving me my product and everything that is true to size, I have no problem with JustFab and I'm satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicole,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had on your account. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 31, 2021

    JustFab has trendy things and I have more than 20 pairs of shoes and boots from them. It's easier because you will see the discounts if you're a member. I’d noticed that things sell out but they're the hot items so it’s understood. The return policy is fine but sometimes it takes a little looking around for to skip the month. JustFab can also improve on quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lisa,

    Thanks for writing a review! Your comments regarding our product quality and services will help us know what we can do better. We hope you have fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 30, 2021

    I like the sales and deals at JustFab. They have some really great selections compared to when they first opened some years ago to now. I do love the boots. There's just one thing I'm going to complain about and that's the soling inside the shoe. It's a little too hard. If you're on your feet all day long and you're hitting the pavement, your feet do hurt after a while.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amara,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with one of your orders. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed May 30, 2021

    Everybody else couldn’t jump when I needed them to and Montway did. They were on time and very helpful. I was impressed. The driver was going to be at my house half a day before I could so he dragged his feet a little bit, and he made it work where I didn't have to jump through a lot of hoops. That's what customer service is. The move went without a glitch. If I need Montway again I'm not going to hesitate to call.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Phuong,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed May 29, 2021

    I have always had very good experiences with JustFab. The workers are so polite, very efficient, and very helpful. They have such a good rapport. One of the items I received the past week was too big and it was the first time that I had to do a return. The person was very very helpful in explaining how the return works. That was a very good experience. Also, one thing is if I don't want to purchase anything for that month, I can skip and the selection given by the style expert is a great aspect that I enjoy a great deal.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angela,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPrice

    Reviewed May 29, 2021

    I always enjoy JustFab when I need something or when I feel like shopping. During the 70% off sales, I tend to do those a lot. I have the credits as well. Aside from shoes, I've gotten a jacket, some jewelry and purses from them. It's always worth it. I still have them from when I purchased.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello DeLesa,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 28, 2021

    I bought four pairs of shoes last month and I returned three of them as they were too big. I love the shoes that I kept though.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melanie,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 28, 2021

    I especially like JustFab during the summer for sandals. I'm wearing a pair of denim-looking sandals today with a dress and everybody says, “I love those sandals.” The shoes are adorable and the quality is good too. I had a lot of credits at one point and I let my daughter had a field day shopping.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Allyson,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 27, 2021

    The offers are always fair and reasonable. I like the service that I'm being provided.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Zakia,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed May 27, 2021

    I like being able to shop at JustFab and having the option of skipping a month if I didn't want to. It's the quality that I'm not happy with. I've had issues with the last two pairs of shoes I've had. The buckle was backwards on one of them and I can't make it work because I can't pull the strap through it. The second one was a velvet flat and it has scrapes on it. You can see that something has scratched it and the tip of the shoe looked like it had been scratched also. I don't know if they had been pre-worn or not. Others might be able to get the same quality somewhere else or better quality for the price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Charlene,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 26, 2021

    JustFab is worthwhile as long as you remember to skip when you’re not buying. But it’s such a good deal. Sometimes, there’ll be the random $10 off for VIP members. They also have the $10 specials which is nice. For the shoes I get, I do like the quality. I’ve had some that I had to send back because of the sizing and the process wasn’t hard.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nyisha,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed May 26, 2021

    I love JustFab. I like the shoes because I have big feet and it's always hard to find shoes that fit and are comfortable. My first pair was $10 and I had free shipping. There was another pair of shoes that I bought since they sent the email saying the shoes were half off and had free shipping.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Gwen,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed May 25, 2021

    With JustFab, I can skip every month if I don't want something. It's a good option available. What I like the most now is the variety of things they have. They have good options for handbags, shoes or whatever. They have kids as well but they don't have boys option. They should add on to it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aisaha,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Your comments regarding adding more products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase

    Reviewed May 25, 2021

    I like that JustFab has bigger sized shoes. They go all the way up to size 12. My most recent pair was a pair of tennis shoes. The quality of the items is very good and my mom likes my JustFab shoes. I wish they had more wide shoes though. I've had to return 'cause the calf measurements weren't accurate or they didn't end up fitting with some of the thigh-high boots. But the return process worked out well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Corri,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed May 24, 2021

    I deactivated my membership with JustFab then started it back. The quality is fine but I don't like the shoes compared to years ago. The styles are a little dated.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Corneshia,

    Thanks for writing a review! Your comments regarding our product styles will help us know what we can do better. We hope you have fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed May 24, 2021

    Anytime I order at JustFab, it's been good. The quality is good for the price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shelby,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed May 23, 2021

    I like the filters that JustFab has. You can filter by size, by color or by heel type. Depending on what I'm looking for, it can narrow it down so that I'm not waiting around listlessly looking through tons of stuff. I really do enjoy that interface. They make it super easy. I had just ordered a couple of pairs and unfortunately, I'm gonna have to return them and I'm really sad. But JustFab offers easy returns and that's a nice perk especially when you're talking about buying shoes or clothing. Sometimes, things don't fit. They're a different cut or manufacturer so sometimes it's a little different. If something doesn't work out, JustFab is very accommodating.

    They have your boutique where you tell them your likes or dislikes. One criticism I have is they ask from time to time, "What do you like? Is there something you want to change?" I don't like heel boots with open toes and several times, I told them to not send me those but I keep getting those recommendations. Also, the points that you get from ordering sometimes expire and I don't realize that or I don't know. A notice that they're expiring would be good. Another thing was I didn't skip a month so they charged me. I had a credit but it only lasted for so long. That was a while ago so this may have already changed. But that was a downer because I did pay for that month and shouldn't have a time limit on that. It should just stay in my account until I decide to use it. But I have recommended JustFab to several people and they've tried and liked it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angela,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had regarding credits and reward points. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 23, 2021

    For the prices, you get really cute selection of styles at JustFab and it's no hassle if you need to return something. Also, the amount of time that it takes to get your items is quick. I live in Michigan and in the winter months, it's nice to be able to order a quick pair of those little fur boots. Their riding boots are really nice too. That's usually my go-to for JustFab. When I first got the membership, I had a pair of black riding boots. The back of the leather came apart from the heel and I didn't even have them but one season. I had to throw them away the next season. But after that, everything else I ordered was pretty decent. The quality has gotten better.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Stacey,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed May 22, 2021

    I went on JustFab's website and noticed the deals. They were great and I liked the opening introduction, which was a discount. We women love discounts. When I'm shopping, doing the general search for styles I want is very easy and on top of that, they make a personal pitch for you. And out of 10, the selection they give me is a strong 8 on point. I like the variety and the price of their products, too. I also went into their special offers such as the clearance and within the last six months, I got some items there that I liked. I was a little concerned about the quality of some items that I received but usually, they're good quality. All in all, I love JustFab and I will continue to recommend them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Star,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase

    Reviewed May 22, 2021

    I like JustFab's selection for boots. At $40 you could get boots. I have a pair of front lace-up boots with a plaid at the top of them. It's not the best quality but it's pretty good for the money that I pay. Just be careful that you watch for your ability to skip a month ‘cause one time I didn't do that and I ended up with a lot of credits. I bought a lot of boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Peggy,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed May 21, 2021

    I have lots of credits stored up because I keep forgetting to skip a month. However, I have not been able to purchase anything because the styles are not what I like. Last month, I purchased three pairs of shoes and two of them are going back. They were not a good fit. The prices are good at JustFab but the quality has gone down from what it used to be before. The shoes last probably six wears and then, they fall apart.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Allison,

    We appreciate you bringing this to our attention, and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 21, 2021

    I like that I can skip the month if, for whatever reason, I had to and I like the service because it shows me things that I would normally not pick for myself. But when I get them, I love them. I just got an orange quilted purse and orange is not usually a color that I would go for because it's bold but I liked it. It was exactly what I needed and it goes with everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dorothy,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed May 20, 2021

    You don't have to commit to JustFab. You just got to remember to cancel it or skip the month. I hate shopping for shoes and they make it easy. It’s a big thing that they have half sizes. It's hard for me to find shoes that fit because they don't have half sizes most of the time. Also, I can get shoes cheap. My only complaint is that they don't have enough inventory. If you're not on there as soon as the shoes becomes available, you probably won't get it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amber,

    We appreciate you bringing this to our attention about out of stock products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRatesTransparency

    Reviewed May 20, 2021

    It's complicated when you try to order your shoes from JustFab and you’re a member. When I wanted to go over there and order something, I had to call them and give them that price. When you put it in your cart, it should already come out. You shouldn't have to call and go through them. A lot of times, I don't buy anything. Then when I get something I finally want, something else comes up. I've got about $500 in the account that I haven’t used. The money is just there because I don't have time. Still, JustFab has good styles. They just need to be up to date with some of them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tamika,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 19, 2021

    I love the quality of JustFab's products and I still have my bags. Everywhere I go, people love them. I tell them where I get them from. The only thing I don’t like is the skipping of the month thing. People get very busy and we forget to skip. I use the money but sometimes, because it’s linked to my bank account, it pulls out there.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danielle,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we're sorry to hear that you disliked our VIP Membership. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed May 18, 2021

    The quality of the tings I've bought at JustFab has been very well so far. I wear the shoes down until the straps all fall. I like the different brands of shoes that I can get and the credit that I can use. But I have to remind myself to skip the month so my card doesn't get charged. JustFab has a good return policy if shoes don’t fit but you should check the reviews before you buy. Because people would say whether it fits true to size or when it’s small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed May 17, 2021

    The shoes of JustFab were really pretty and they're affordable. But sometimes, I just don't see myself wearing most of the styles just because of the work environment that I'm in. So, I just tend to go for the more conservative. But the last year, I bought a pair of black boots and I really like it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello ShuJie,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed May 16, 2021

    People should check out JustFab. They’ve got nice shoes and prices. A lot of the shoes are heels though. They need lower heels or flat. Still, JustFab has good quality items and I like that the exchange or return process is easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chrystal,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed May 15, 2021

    I like the different variety of shoes that JustFab has. I got two pairs of rain boots. I also got sandal heels and sneakers. I also got another pair of regular casual boots, like two pairs of those. The quality of the products is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elizabeth,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 14, 2021

    I'm really satisfied with JustFab. I just wish they will send a reminder if the skip the month option is coming up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Krystle,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help your concerns about skipping reminder. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 13, 2021

    I bought two purses maybe a month ago and they're really nice. I've also purchased shoes and I still have some of them. The quality is fine. Also, I returned a couple of things, mostly because they didn’t fit, and returning them was super easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bessilynn,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed May 12, 2021

    I like their variety of shoes and the products have very good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lisa,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 11, 2021

    I like the shoes at JustFab. It’s good quality. I like the winter collection a lot better. There were some fur boots that I bought last year. So far, I've not had any issues.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceStaffRates

    Reviewed May 10, 2021

    I am a shoe fashionista so to be able to go on JustFab and find a nice pair of shoes at a VIP price is amazing. I find some of the latest and coolest shoe styles there and not only the shoes but also fashion-wise like clothes, handbags and purses. The quality is awesome. That is almost a steal for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kiwana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed May 8, 2021

    Recently, I returned a pair of boots 'cause they were too big. The customer service was really helpful. I recommend JustFab. It's pleasant and they get the job done.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lonita,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed May 8, 2021

    I've taken advantage of JustFab's Buy More, Get More. As a VIP, I get half off most of the time, so I'm already saving just being a VIP. They will add that on top of all their sales. My most recent order from them originally was gonna be a little bit over $100 and I paid 50 bucks. I still have the first pair of boots that I bought from them and they're still in really good quality.

    JustFab makes the searches easy. I can also have it where I say "Oh, this is my size." Whatever my fit is, whether it's clothes, bags or whatever my likes or dislikes, they have my own style boutique that they help curate. Sometimes, they really get it right. Other times, I just look through it 'cause there are some styles that just aren't my thing. Overall, I've enjoyed JustFab. They've always given me excellent service and products. I contacted JustFab once in the very beginning because something was wrong with my item and they made it very smooth and easy to get it replaced.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lauren,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 7, 2021

    JustFab ships quickly and they have a lot of shoe selections, so that makes it good. I like shoes. I got a lot of shoes recently, and they’re all okay. I feel that the size may be a little off. Being that you're ordering online, you can't try them on. I'm typically an 8 and I'll get the shoe, and it's a little small. It wasn't difficult to return. The shipment kind of takes a little bit longer. That's how it is with any company though going through the mail and receiving a lot of product the day after it getting received in. Overall, they have good quality shoes and their shipping is pretty good. Go for it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Yontaia,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed May 7, 2021

    I've been with JustFab since 2014 but I just canceled my subscription the other day. I'm used to the heel selection. They have drastically changed and that was why I canceled my subscription. I used to just love the heels on JustFab. They were like younger styles, and the delivery was quick. But now, the styles are more flat, the heels aren't high anymore. I just don't like it anymore. But the items I got were of great quality. I ordered a couple of handbags from them, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sherey.

    We appreciate you bringing this to our attention about our product styles! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed May 6, 2021

    I love JustFab. I do love the quality shoes. The shoes are my favorite. I still have shoes that I've ordered years ago, and they're still in good condition. Sometimes, the time frame on receiving an item is a hit or miss. Sometimes, it may take a little bit longer than a week and there were times that it's shorter than a week. I’ve kept everything that I’ve ordered. If it's something that I didn't find use for anymore, I’d just given it to family or friends or just regift it. I don't like sending things back. It's more of a process that way.

    I've been forgetting to skip, and I ended up getting to about 10 credits I've had. I just recently used all of them. I really don't find an issue with it. Lately, it's been helping me because when I least expect it, I have all these credits when I'm gonna go on vacation, and I can just buy myself something. I've also purchased tops before, and I love them. They're great. I still use them. I washed them, and they still look brand-new.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed May 6, 2021

    I love JustFab. I recommend it to everyone. I love every pair that I've gotten from JustFab. They have special offers like buy one, get one free, or buy one, get one half off in the fall for boots. The boots are crazy expensive but they are my favorite. They're super comfy and I work with cars, so they're very cute in this very manly environment. I'm trying to buy a house right now, so I took JustFab off my list of things that I wanted this month. But I still want to keep my account open because they have sales all the time and I get excited when I get email.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRefunds & PayoutsRates

    Reviewed May 5, 2021

    The selections from the style expert were pretty good. They worked out really well. JustFab has great selection and prices. I like all of my shoes. I've even gifted some of them to my sister that were a little half-sizes off and she still has them from years ago. I've had a couple times where I forgot to skip the month, and they were able to reverse the charge for me. So their customer service has been really good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PriceStaff

    Reviewed May 5, 2021

    JustFab's concept and cost work for me. I’m a big fan of shoes. Right now, I'm only doing ShoeDazzle. I had two accounts going and was being charged for both and I didn’t realize that. I canceled the JustFab piece of it. It seems like what’s available is kind of the same on both. Purchasing is convenient. I just had a delivery last week. It was a few pairs of high-heeled sandals. Sometimes, the fit is not quite right. They're not as comfortable sometimes as more expensive shoes purchased elsewhere. Also, some of the materials that's used sometimes is kinda cheap. So, if I was not as lazy as I am, then I would return because the quality was something that I would feel comfortable with. But for the most part, the quality has improved over the years. I would tell my friends that it works for me and I’m satisfied with the shoes that I got.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Gina,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed May 4, 2021

    JustFab has a lot of stuff that I like. They cater to a lot of the things like the type of shoes that I'm looking for. Quality is good. Sometimes, I forget to skip a month so the automatic taking of money out of my account never feels good, but other than that, everything's been good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angela,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed May 4, 2021

    I like all the boots and also a dress. I have liked all of my purchases, so far. The one time that there was a mistake made where I was sent the wrong item, they corrected it very quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amy,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed May 3, 2021

    I typically shop at JustFab when they're having a sale. I bought a lot during one of the Black Friday or Cyber Monday sales, and I finally used up all my credits. But since I was shopping during sale, I did have some trouble finding my size. Particularly with shoes, but also sometimes with clothes. It was only the plus size options were available. But for regular stock items, it didn't seem to be that difficult. The items have good quality. The shoes last me quite a long time. I like everything that I've ordered so far.

    I have exchanged sizes and the process was really easy. I like that returning items is free. But JustFab isn’t the right choice for everyone. For me, I've had it as a calendar setting in my phone for years, to go and skip the month so that I'm not charged $40 a month. If it wasn't for the whole credit thing, a lot of people would like it. People are wary about the whole skip the month process and that's why I see it as a scam, because you have to go in and manually skip. But they don't understand how the system works and they end up losing money.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lindsay,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceStaffRates

    Reviewed May 3, 2021

    At the time I became a member with JustFab, it was an affordable option and they had interesting shoes that you didn't necessarily see in the store. Finding an item is pretty easy because they filter it for pretty much your preferences and your size. I tend to go off on my own sometimes. But a lot of times, I do see things that I do like that they suggested. The cost and the quality are equivalent. They're not incredibly expensive shoes. They’re not the best quality, but they go together. So for $40, I expect the shoes to be $40 shoes. Working with their customer service reps was super easy, and they took a return back without any issue. The only thing that I wish they would do is if they made it easier to skip the month. They send you emails about that but when you go in to skip the month, it is not in a place where you don't need to hunt it down.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tara,

    Thanks for writing a review! Your comments regarding our skip option button will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Refunds & Payouts

    Reviewed May 2, 2021

    I was with JustFab before when it was Just Shoes then I stopped doing it and started back up because they have more things to choose from. I do most of my shopping online, so the fact that it's online, I like that if I don't like an item, I can just return it. So far, with what I've gotten, the quality seems okay. I have not had them long enough to really tell how they stand up to washing though. Sometimes, I don't want that monthly fee on the VIP membership to come out but I just have not read and see how I can suspend it and have it not happen each month if I don't want it to. When it was Just Shoes, I have returned shoes, and I didn't have a problem with the people. Since I started back using again, I haven't returned anything. What I've ordered so far has been what I expected.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Yolanda,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 2, 2021

    Ordering from JustFab is pretty simple and easy. I love the shoes. I like the quality of the items. The items are great. I may have one or two items that weren't too good, but it’s like once in a blue moon that that will happen. I do send it back and they send back a good product. Since the years I've been buying, it's only two times I've ever gone through the customer service. One was an exchange, and another was when I've gotten the wrong size. One of the products that was sent was slightly torn at the side. The customer service was fine. They tackled my concerns pretty quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lauren,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 1, 2021

    I've been able to take advantage of the VIP discount with JustFab. I like the versatility and the quality of their items is very durable. These black full length leggings that have holes on the sides with pockets are my favorite.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Adriana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    TechPriceRates

    Reviewed May 1, 2021

    I've been using JustFab for about eight years now and the only thing is sometimes, their items are out of stock. They are ShoeDazzle and JustFab, so usually, if you can't find something on one, it's usually on the other. Sometimes, the sizes are a little tricky. It depends on the shoe, but that's the same thing you'd get even if you went to a store. I always buy double sizes, so that way, I don't have to return twice. I like JustFab's regular price. You can't really go wrong with a $50 pair of shoes. It's even better when there's an offer, but their normal prices are still a deal.

    Their style expert gives you the newer shoes that just came out, but it still lets you shop at any shoe. They're giving you a recommendation, but it doesn't limit you to what you can buy. I have purchased items that they've requested. As far as the quality, it depends on the item. I did buy a really nice pair of boots that I love from there. It was my first purchase. I only wore them a few times and the leather wore, and I cannot get them back because it's like it's so long ago. They didn't last very long, but they were good quality when I first wore them. Even if you bought a shoe in a store, you're not guaranteed the length of time that it would last.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Faith,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed April 30, 2021

    I refer everybody to JustFab. They’re great. I didn't realize that I was still a member until one day, I went there and I had 12 credits. If I pay attention, I take advantage of their promotions. But they should have a reminder email at the beginning of the month if you want to skip a month. I usually tell my friends to get on the website, sign up and check out the deals. When I had 12 credits, my sister got six pairs of shoes. I've enjoyed JustFab. My husband, on the other hand, will say my closet is too full of shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angela,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Refunds & Payouts

    Reviewed April 30, 2021

    I was going out of town and I needed a purse, and it so happened that JustFab was right there. The purse worked out. Everything is pretty seamless when it comes to purchasing. I've never had a problem with my order. Usually, because of my body shape, I most likely can’t go up or down. But other than that, pretty much the whole process is good. The selection given by the style expert is horrible though because my style is how I'm feeling that day, so I can go from cute and chic and upscale to tomboyish to little girl on the prairie. But I got these brown shoes that come just above the knee. They're so cute but they're flat and they're suede. I love them. Quality-wise, you get what you pay for. If somebody asks, I'd tell them to be selective on what they wanna get, but with JustFab, what you see is what you get.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Vanessa,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed April 29, 2021

    Most of the time, their products are really, really nice. I like JustFab a lot. The only thing I don't like is that they charge me if I forget to skip a month. So I was going to use up my points and then I'm going to cancel. But so far, I've been very happy with the shoes. The booty shoes are darling. But a few of those have been really tight across the foot in the toe area. So some of those, I haven't been real happy with. But I've managed to pass them on to people that can wear them. I have a medium foot, but some of those are not always medium or they're too short. So far, everything else has been okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jerrie,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 29, 2021

    I have liked a pair of shoes from JustFab and then I got locked into it. It's just that haven't bought in a while from there. I always skip the month because I have so many shoes right now. It also has to do with everything that's going on in the world right now. I work from home most of the time, so I don't really need heels or sandals.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dana,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed April 28, 2021

    Everything has been spot-on with JustFab. The only thing usually that I focus on is shoes and that'll depend on what season it is and if I need any. Placing orders is streamlined and not difficult at all. This last time was the longest it's taken for me to get my order but it’s usually a quick turnaround. Ever since Covid hit, mail has been slow but it’s not anybody’s fault or control.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kimberly,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed April 28, 2021

    I've had an account for a long time and I liked the shoes that I saw so I bought them. Their products have good quality. But I only have JustFab because I forget to skip the month and I end up having credit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sharly,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 28, 2021

    I like the prices, especially the $5, $10 sales. The quality of the product is perfect as well. When I speak to the customer service people, they help me right away.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cristina,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed April 27, 2021

    I like the different styles of shoes that JustFab has. Everything is categorized by size and colors. It's pretty easy for me to search for it. They’re good quality. I can't complain. I got one shoe that was a little too big in size, but that's okay. They also have a lot of sales, the buy one, get one free, and I took advantage of the $10 off the deal.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Fabiola,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedBilling

    Reviewed April 27, 2021

    The return policy and the delivery are on point. But they could come up with more options with payment, instead of just PayPal. They could do other companies like Afterpay and Klarna. That's also be good for people that I know who shops a lot. So everybody can afford to pay everything at one time. With JustFab, everything that comes in goes very quickly. But that's a good thing, because the quality of my shoes is getting much better. I have a large foot and at the time that I looked, I didn't get a lot of choices. So they need to have more in the storage for late people like me. But other than that, I really don't have nothing bad to say. The Kelly Rowland thing is really nice. She has nice selections, which was really cool.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ola,

    Thanks for writing a review! Your comments regarding adding more payment options will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingBilling

    Reviewed April 27, 2021

    JustFab is great. Everything that I've ordered has always been what I ordered. I've looked at their clothes and I've been tempted to buy them and just see because they have a decent return policy. Their tennis shoes should have a little bit more of a variety though because it’s usually the same thing. But I like all the promotions that JustFab runs. They have the VIP and you get so much off. If you don't want to have the monthly payment come out, you can skip the month but still continue on the next month. I usually get the items anywhere between a week or two weeks. Everything had been on good condition when things were delivered and there’s no damage to the box.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kaleena,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed April 26, 2021

    I have so many credits at JustFab and I can't cancel my membership or I won't be able to use them. I made a purchase last December and I got 10 pairs of shoes at one time. For the most part, the quality is fine. Some of the shoes fall apart after the first wear but I have never returned any of them. I just chalk it up to fashion shoes. The bags are great but the sizing on the clothes is a little off. I ordered a dress one time and it was a large. I got a medium and it fit. But then I ordered a large another time and it was too small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Natasha,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 26, 2021

    The quality of the items was great. I love the selections by their style expert.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Monique,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedMaintenanceRates

    Reviewed April 26, 2021

    On my first purchase at JustFab, I got the $10 offer and recently, I got two weekend bags for the price of one. It was buy one get one free. I'm trying to save and move. So, I look and browse. I like some of the stuff that were created for me but I still look at everything else and see what's new and what they've been adding. So far, I've only ordered shoes and the two bags. There was nothing that was broken or damaged when I got it and it got here quickly. So it was good quality for the price. JustFab is good for cute shoes, things that are in style and vintage. It’s one of those websites that’s shoe-oriented but you can find a whole outfit and accessories too. Just to try something different. It’s not a website that is typical like Fashion Nova, Boho or SHEIN. It’s shoe oriented, but you could find a whole outfit and accessories on the same website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexis,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed April 25, 2021

    JustFab is convenient. It's also a good program. The shipment usually comes in a few days.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Holland,

    We strive to provide all our members with excellent service! Thanks for the amazing review!

    Best,

    Daniel

    Verified purchase

    Reviewed April 25, 2021

    With JustFab, I like getting the monthly notifications of the styles, or letting me know when something new has come up for me to look over and then having the option to skip the month if I don't wanna shop that month. Looking for items is pretty easy when you filter it down to what you're looking for, and all the categories saying the specifications. I have gotten a couple of my shoes that were a little tight at the top of the heel of your foot. I’ve always had to either give them to my sister, who is the same size, but her feet are a little flat. I would tell others to get JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tanika,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed April 25, 2021

    I called JustFab once to skip the month but they charged my account. They resolved that by crediting my account. I like that the prices go down during sale time and I like the shoes because they’re comfortable. I didn’t like the purses because they were cheaply-made. The two that I got weren’t very convenient for me but the earrings and the clothing were good. They were of high quality. I mostly get the booties. The heels of the sandals are too tall for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Charlotte,

    We appreciate you bringing this to our attention about our purses. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed April 24, 2021

    One of my co-workers had some JustFab boots on and I liked them. So, I signed up with JustFab. There are a lot of the styles there. I like it, but it's kind of hard doing online shopping. I want to try it on and I want to see it first because I'm that kind of shopper. I'd rather just check if it fits. If it doesn't, then you don't get it. You don't have to return. The very first time I got the pair of boots from JustFab, I returned them for a bigger size. After that, I didn't have to return anything. I bought a travel bag last month. I got some sandals for myself and my daughter. They're really nice. I got my daughter a sweater and I got some sweats. I got her that travel bag first. I liked the size and the material. So, I ordered myself one. It was a different material, but it's still okay.

    Some things come up really inexpensive, but if you're a VIP member, you pay more than what it comes up as, which I think is weird. I was going to call and cancel because I got bills. I don't plan on buying anything from them. It's just something I can't afford at the moment. But I really like their shoes. When I ordered the sandals, I was like, "Oh, my God, I hope they're not like chippy," but they're really nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bianka,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed April 24, 2021

    I like the shoes and the products that JustFab has. Once I set up everything on my account, they know what I like. So, whenever I log in, they would just show shoes and styles that I like. I look through those. I like their sales for the VIP members. I take advantage of the points that I get when I order things. I am able to use my points to get money off whatever I'm ordering. My last purchase was March the 31st, and I purchased a pair of wedges. They are great. I love the quality. I'd tell others that JustFab is a great company and to just make sure that they read the fine print of being a VIP member.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Keldra,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed April 24, 2021

    Everything has not been good with JustFab. I was trying to skip this month, and it's nowhere that I could skip on my account. If they take 39.95 out of my account, I'm gonna be really upset. When you call to try to get somebody, that’s a hassle. The customer service has been hard to get ahold of. I tried to skip my account starting on the 2nd, and there’s nowhere to skip my account. I’ve talked to a guy. I was telling him that I’ve been really sick. I’ve been in and out of the hospital since the first of the year. So, he told me that he would put a hold on my account until May 1st. I don’t know if that hold still is on my account. I went out there on May 2nd. From May 2nd, 3rd, 4th, and 5th, I haven’t been able to skip.

    As far as purchasing, the quality of the shoes hasn't been up to par like they used to. The quality of the clothes hasn't been good either. Overall, the quality hasn't been the same. Lately, I have items returned but normally before that, I didn’t have to return a lot. I had to return items due to quality and wrong size. For the quality of the clothes, what I like is you can input the style of clothes, your style and your personality in there. The style is based on whatever you input. When you go in there, there’s a list of things that they think that you would like. I like that. Because then, I don't have to go in and browse the whole lot to see what I like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karen,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceStaffRates

    Reviewed April 23, 2021

    JustFab has been great. I like the variety of their products. Besides the shoes, I bought clothes, jeans, some jewelry and a top or two. The sizing was right on the spot. The quality is amazing. When I had to return an item, the process was pretty easy. The only thing that threw me off was the taxes. I always thought it was just a flat of 39. And if I had credits, it was just the credit itself. So now, paying the additional portion of it kind of throws it off a little bit. I usually kind of let the credit go in and that way if I wanted something, I’d order and it's done. Now, I have to look at the pricing details a little bit more and see if it's more than the standard fee.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Johanna,

    We appreciate you bringing this to our attention about taxes added on your purchase. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 23, 2021

    I like that what I’ve gotten from JustFab fits. Some are a little more comfortable than others but I wear them anyway. I also ordered some jeans and they fit fine too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carla,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed April 23, 2021

    JustFab's selections through used to be a lot better than now. Now, there's just a lot of stuff that I feel like I don't need. I don't know if that's just me getting older and ways changing, but I do skip it a lot more than I used to. In December, I bought some nice, business professional booties from JustFab and a sweater. The quality is good. I have a few scuff marks on my shoes but that also could be just because my line of work. I have a lot of heels from them that I like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elise,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    PriceResolution

    Reviewed April 22, 2021

    I love my shoes from JustFab. The quality and cost match up. I've had shoes that are probably three years that I still can use. Also, I accidentally placed an order without making sure it was what I wanted and they were able to resolve it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Deciah,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed April 22, 2021

    JustFab is wonderful. I love their shoes and their boots. That's what I have, both. They don't look cheap and the shipment doesn't take that long. Right now, I go out in the low heels. I like that and a couple of flats from there. I bought about three pairs of flat shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Doll,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaffBilling

    Reviewed April 22, 2021

    With JustFab, I like the convenience of having a service that I knew I would be able to have the option of picking a pair of shoes every month or skipping a pair of shoes every month. It was nice. I'm a big fan of the over-the-knee boots. They're pretty good. However, when they start to get into heels that are three inches or higher, they start to get a little painful. They're very cute, but they're not too comfortable. I have other heels that are higher and more comfortable. So, JustFab may want to work on that a little bit.

    Sometimes, when I'm going to check out, it won't allow me to use credit even though I have so many. I like the convenience of being able to pick a pair or not pick a pair. I'm one of the people that sometimes, as far as payments, I just decide not to buy a pair of shoes, then I'll just take credit instead. So, I will then go on a binge buy and buy four or five pairs. But at a time when I go in to then use those credits, it won't allow me to, and it'll say I owe so much when I go to checkout. I know that I have so many credits and then I have to call and have it done manually when that shouldn't be the case. If they know that I have the credit and I can see them, it should be a little easier to use them. I love the styles, but there are things they can work on. The ease of checkout isn't great but then the customer service kind of takes it back up a notch because they are very good at making sure you're able to use the credits that are available to you.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Essie,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed April 21, 2021

    I fell in love with JustFab's sandals. So far, the items I got from them have been good. I had to return an item before, and their process was great. As soon as I returned it, I received a full refund. Being a member of JustFab, I like the options and the customer service. I was in a hospital for something and I was due in the fourth of the month, and I forgot to skip. I called them and they were nice about returning the $39 to my account. What I don't like is that I have to log on so I won't get charged the $39. I have to set a reminder to log on between the first and third of the month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Deja,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about skipping reminder. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed April 20, 2021

    JustFab had the buy one, get one for $10 so I started to purchase from them. At first, they charged me $100 and I canceled it. Then just the other day, I tried again and it was just $49 every month. My credits make it cheaper to purchase stuff. Sometimes, when I have enough credit, I end up paying $0. Sometimes, I end up paying $2 or $3. It all depends on what I purchase and what's on sale. The shipping is quite fast and I like the Kelly Rowland products. The favorite item I purchased is a slingback slipper. I also bought a winter jacket that can flip back and forth and the material is real good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Andrea,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed April 19, 2021

    JustFab was offering $10 for the first pair of shoes, so I decided to become a member. I like the deals and the promotions that go on. I usually always get the offers where it's like 20% off or something. I really go on there looking for shoes that I need for a specific event or outfit and end up finding them myself. The quality is really good, especially for the price of everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello DeZyre,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed April 18, 2021

    I love JustFab. The shipping and the products are good and customer service is great. When I first signed up, the collection that their stylist gave me was pretty up to par with how I dress. It takes about a week to receive my shipment. It’s great, rather than me walking into a store.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Asley,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed April 18, 2021

    I liked JustFab cute shoes. I did the boots when they were 39.I bought them last year and I bought them the year before, and they've lasted the whole season without wearing out on me. And then last year, I got the buy one, get one free. I also like the lower cut, dressy boots. I bought them twice now. They go a little above my ankle, they don't have a heel, and they have the sweater cuffs on them. I like the more casual too, like one of my brown ones. They’re the flat bottom on it and very little heel. I like skip-the-month setup because sometimes I just don't need anything. If I forget, then they will charge it. The first year I was at JustFab, which last year, they also sent little samples. I got a free razor one time when I got my boots, so it’s a little bonus.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christina,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed April 17, 2021

    I have been a JustFab member for less than a year and I like the good deals that I find there. I just look at all the clearance boots and other items in the clearance. That's where I tend to go unless there's something that I really like. There was a mixup with one of the orders that I had. The labeling was right, but the actual item was not the correct thing. But when I called and got it switched around, everything turned out fine. I got what I actually had ordered. My friends had asked me where my boots came from and I told them that I went onto the JustFab and told them that they should check it out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cheryl,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed April 17, 2021

    I'm on a monthly subscriber program with JustFab. I usually skip the month if I don't find anything I like. But typically, I'll buy something once every few months or so. It's pretty easy to find out what kind of shoe I want. It's difficult sometimes since a lot of them are like really high heels. They have the boutique shop that's supposed to be like curated stuff for you but typically, it's never anything I really want or think I need. So, that's the only thing I would have any qualms about. I just end up searching myself. I like the idea of having a curated boutique for me, but if it's not what I want or based off my previous shopping histories, then I just ignore it and move on.

    Receiving my items is pretty simple. The turnaround day is like within a week. Shipping's easy. Any time I've had to return, that process has been easy. Everything's pretty good quality. I've been doing a lot of the clothing shopping for dresses and I can't complain. Everything looks nice. The only thing is I have wide ankles. So, anytime I've ordered a strap around the ankle, it's a little bit too small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Casey,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed April 16, 2021

    JustFab is cheaper than most places and I like that I can skip the month. The last time I bought something was on Black Friday and I got some kid shoes. The quality has been surprisingly good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amanda,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed April 16, 2021

    I got grandkids and my favorite thing about JustFab are the shoes for all the kids. Every few months, somebody needs a pair of shoes. JustFab is great but they should improve on the cushion comfort on their shoes. The slippers are the only ones that’s cushioned enough and they got fur on them. I haven’t bought anything the last couple of months because I got cut off my disability but for my birthday on May 1st, I will. My son's birthday is in June and then my sister's birthday is June 16th. So, I wanna get stuff for them. I’ve taken advantage of the stuff on sale, which are good. My two daughters’ birthdays are in August so it’s nice that I can purchase more than one item or buy one and then you have 50% off.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carol,

    Thanks for writing a review! Your comments regarding improvements on our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedRefunds & PayoutsStaff

    Reviewed April 15, 2021

    The shipping is great. The return policy is amazing too. I have a wide foot. I don't always need that wide shoe, but sometimes I do, so if it doesn't fit, I know I can return it and it's received quickly. I get my refund or my store credit quickly too. One thing that's challenging sometimes is when I have to skip the month, it's not always the easiest thing to do on a mobile device. It’s easier to do on a desktop. That is the only downside.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carri,

    Thanks for sharing your feedback regarding our products and services! Your comments regarding our skip option on mobile site will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed April 15, 2021

    I like the products. They're comfortable and they fit true to size. I have used a couple of offers and JustFab had sales and stuff like that. I like skipping the month. Just sometimes, I get stuck. I have to remember to do that if I do skip them. I've missed it a couple of times and I've called. They have been kind enough to take it off of there.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cindy,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceOnline & AppRates

    Reviewed April 14, 2021

    I like the rewards and the pricing. When I use the program, I get some pretty good deals. I don't like the automatic charge every month. I can skip it but I have to remember to go on and do it. That's what I don't like. There should be a reminder about that. However, I've gotten into the habit of just doing that. I have it on my phone as a reminder to go on the 3rd of every month and just skip it if I don't want it. The items that I got are pretty good. It's not top-top quality, but it's good quality enough that I've stayed with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Deidre,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to assist you regarding reminders for skipping. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRates

    Reviewed April 14, 2021

    JustFab always has a sale coming and the communication is good. They get to me with emails and as soon as I see that $15, it's a sale and I must get on their website. But other emails are pictures of what is new or if they have a new brand with a brand ambassador. They cater to what I've already purchased and show me something that's new like the boots or a new bag. They have a $15 deal on cute purses and shoes. The quality of the product is good and the prices are fair. Even the regular prices they have are fair. My favorite purchases are all of my purses and my boots. They have these snakeskin purses. I still have many of my purses that I bought from them over time. I've even gifted a few to a friend who likes animal prints. I also just bought snow boots from there to go on our trip to Denver.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dulcinea,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed April 13, 2021

    I like what JustFab is recommending and I also like that I have access to everything else. If I don't like the styles, they still have a wide variety. So far, the quality has always been good. I like it for the price and I like every shoe I've bought. Every month, you get to choose different styles and you have the option of purchasing for a low price. It is a subscription and you have to remember to skip your month if you're choosing not to be charged. If you even forget, they leave it as a credit so it's not wasted money on your end.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Adriana,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PriceValue

    Reviewed April 13, 2021

    According to the first box I got from JustFab and even from what I've seen, signing up with them looked like it was well worth the money. So far, they sent me everything that I would want and the products are great quality. The last box that I got from them was the one that had the scarf in it and I got one of the diffusers which was really nice. I love JustFab. If you can afford it, go with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Diedra,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase

    Reviewed April 12, 2021

    There were a pair of sneakers that I wanted that were sold out on ShoeDazzle, but they just so happened to also have it on JustFab. So, I got into it and my experience with it has been great so far. My favorite things to buy on JustFab are the handbags or book bags. I like the faux leather bag that I got from them and it's been holding up well. The quality is up there with a bunch of stuff that I've bought recently, too. I got a coat on there and that coat was pretty nice as well. Last summer, they were having $10 sandals and that was the last time I bought something using a special that they had. Aside from that, the sizing is just about right with JustFab and I've never needed to return anything from size alone. They are doing wonderful with that because there are so many websites where I'd order a 9 but end up getting an 8 which wouldn't fit. If I had more friends who would shop online, I would tell them JustFab is one of my go-to websites.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Gabriel,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase
    PriceRefunds & Payouts

    Reviewed April 12, 2021

    JustFab is affordable with great quality shoes. I loved the quality of items that I've purchased. I've only had one problem with one shoe. It fits a little tight. I think it was because it was more like a rain boots. I don't know if it's a patent leather. It didn't really stretch. I have wide feet, so it's probably not on their end. That was the only shoe that I bought that I really couldn't fit. I didn't return it. It was such a good deal and sometimes, it's more work returning stuff. A family member of mine with narrow feet will be fine.

    During Christmas time, my package kept saying it was delivered. It was never delivered. But it was the pandemic too, so their told me to give it a couple of days. Then if it didn't, he would give me a full refund. It showed up, but he was more than willing to refund me my money. I've never had an issue with JustFab not supporting their customers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danell,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServicePrice

    Reviewed April 11, 2021

    My daughter needed a pair of fancy sandals for a homecoming dance. And she was just looking online and saw them. We bought them but they were too small. We called and asked if there was some way JustFab could send another pair in the next size, because the dance was coming up and she had looked in the stores but couldn't find anything she wanted. They said it wouldn't come in time for the dance. As it turned out, I went out and we found another pair. And then the shoes came. My daughter was excited that she got to wear the shoes from JustFab because that was what she needed to match her dress. So I just kept on after that. But we've had to send a lot of things back or order something extra-large and we would get it, but it's either too big or too small. I usually wear 7 shoes, 7.5 sometimes, and I have to order 8 through JustFab. I even sometimes sent those 8s back because they were too small.

    My daughter just puts in there that, “It's just too big or too small. And this is what we want.” Right after that, JustFab would send us the code, then we could send it back and it's no charge. They are very good with sending things back. It's just that I have to make a trip to the post office and it's easier sometimes just to get the shoes somewhere else. We've been very satisfied with what we get until we eventually get it. But the hassle of the sizing has been driving us crazy. I'm going to cancel my membership because of that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Arlene,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 11, 2021

    I like the different types of shoes JustFab had. A week or two ago, I purchased some sandals that has a bow on them. I love its quality. I don't have to worry about the rhinestones or anything coming off. They were comfortable to walk in and the sizing is perfect. It's a nice sandal.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Gabrhielle,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed April 10, 2021

    A friend recommended JustFab to me some years ago. I had just recently transitioned from working from home to working back in an office setting so I needed business casual shoes and boots that's why I started with them. I find a lot of nice stuff on the website. However, it does take a very long time to get things once I've ordered them. I've had at least three orders in a row that were placed on some type of hold and I've had to call or email customer service to find out why these orders were placed on hold but no one could give me a real reason why. I placed the orders because I had somewhere to go so I needed the product. Other than that, I do like the quality of the product that's why I continue to order despite that experience. It's also easy to call and get someone. I do love the VIP member sales that occur from time to time. I do like that you can easily skip the month and I do love that they have an app now so it makes things a lot easier.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alana,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed April 10, 2021

    I loved my first pair of shoes. That got me to do the membership. And since then, my whole under my bed is full. JustFab's selections stay within the range of what I like. Also, JustFab ships quick. Even from the timeframe that they say, I always expect my orders a lot later. But they always show up faster. If I have more than multiple items, it's nice to see that they can come in one order. I love my sneakers. They have the zipper on the side that I don't have to undo the laces. I can unzip it quick, put my foot in, zip it right back up. It's my rush shoes from right by the door.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amiee,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 9, 2021

    I signed up for JustFab for one thing, and I have been shopping because I keep forgetting to call to cancel the monthly fee. It's fine, but I'm only doing it because of how difficult it is to cancel. I have to call, I can't do it online. I looked into it. So, I'm just trying to spend the money I've already spent on it until I get the motivation to place that phone call. They charge the monthly fee unless you remember to skip a month, and the money doesn't go away. It's already there. I don't dislike any of the stuff I've bought. It's all fine internet garments, but I wouldn't necessarily have picked them out if I didn't already have spent this money that I had to put towards something on that site.

    As far as shipping, it's pretty average and the quality of the stuff is fine for the price. It's definitely fast fashion. It doesn't fall apart immediately but it's not great. The prices are good if you sign up for that monthly thing. Otherwise, I feel like it's way too expensive. But if you sign up for the monthly thing, you have to know that it's a commitment. I've warned my friends against using JustFab. I'm like, "If you think you're going to money every month, then go for it. But if you are even mildly unsure, I wouldn't."

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed April 9, 2021

    Justfab is a great page. I bought a lot of stuff from there and they are nice quality. That's the part that I like the most. Even the customer service was good, until I got a problem with one pair. I was waiting so long and then I called and asked why they were not coming. They told me, "You should wait a little bit longer," and then they never came. Another thing is they charged me $60 for a pair of shoes and they were 50. They returned the 10, but the problem is they turned it as a credit. It's better if they turned it in card than a credit. You still spend it with shoes, but I cancelled for now, so this $10 is just there.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Eriketa,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 8, 2021

    With JustFab, I like being able to go in and look for any particular thing as far as clothing or shoes go. There's a variety that I can look up and see what I feel like buying in a day. JustFab got it down pretty good as far as the system goes. It’s not hard to find what you're looking for and to check out. If you like going shopping and you're looking for a one place that you can find most of the items that you're looking for, JustFab would be the place.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bernadette,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed April 8, 2021

    It seems like JustFab and ShoeDazzle have the same stuff and there's no variety. I'm a shoe person and I buy shoes all the time. Whenever they run that $10 sale, I lose my mind. But nothing catches my eye anymore and they need to step it up. Also, it used to be 39 but now, we're up to 49 or 52. So, we're up in the prices on certain things that are not even worth it. Then, the last time my boxes came, they were totally destroyed. I keep my boxes to keep my shoes in, so I really started to call and complain. Other than that, they're pretty accurate when it comes to sizes and I'm a plus-size girl.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Erica,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & SpeedRates

    Reviewed April 7, 2021

    I was interested in getting some boots for the winter, and JustFab had nice-looking boots, so I started ordering from them. They charge you a fee, but as long as you skip, they won't charge you that 30 something bucks a month. The shipping would take three to five days. Some items' qualities are a little bit better than the others. But you can return the shoes and they get there pretty fast. If I want to do an exchange, they don't give me a problem. I mainly call them when making a return or exchange because it's quicker.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brittney,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed April 7, 2021

    I love flats and boots. I normally buy shoes from JustFab. I love the styles, the longevity of the product and how they fit. They're really good products. It's great quality things for a low price, so I'm satisfied with that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Asia,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed April 7, 2021

    JustFab has great products and I like the boots that I got from them. They last a long time. I also like that I have credits, plus I'm VIP and I get discounts from them. The style expert feature is cool as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danielle,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceContract & TermsPrice

    Reviewed April 6, 2021

    My mom bought me a pair of shoes from JustFab, so I decided to try some more. I purchased once. I called multiple times to cancel it and they said they will, and they don't. They keep charging me for a membership that I've canceled three times, so I will never purchase again. Also, I don't like the item I got. I wore the shoes four times, and then they started to rip and fall apart. The fur came off. It's a very cheap material. I'd tell others not to do it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexandra,

    We truly apologize about your experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRatesValue

    Reviewed April 6, 2021

    JustFab's products are good value for the money and I went with them initially because I was getting a decent price on a couple pairs of boots. But I have a hard time buying shoes there because I have very small feet. I am lucky to wear a 5.5 if they run small. One time, I bought a really cute pair of sandals and they were way too big and I had to send them back. But it was easy to return them. I just had to go online and click that I wanted to return, print the label, and send it back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed April 5, 2021

    JustFab is an online store that you can rely on. It's fast and the freight prices are amazing. I was looking for a specific shoe and I found it on there. My first pair of shoes was $10. Last month, I purchased a legging and a workout bra. Up to this day, everything that I've purchased from JustFab has been of extremely good quality. It has been surprising to me because I am new to online shopping and I feel safe buying from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alessandra,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & Speed

    Reviewed April 5, 2021

    JustFab is worth it. I have no problem when I look for what I want. Everything's good and fast. Orders come pretty quickly. Everybody loves my boots.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Corinna,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed April 4, 2021

    I like the shoes and the style from JustFab. I purchased two pairs of shoes the last time. One was a heel and one was a wedge. I've had some shoes prior and I love the way they fit. I like that Kelly Rowland is sponsoring some of the clothing. I also like to have full-figured size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Antoinette,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    PriceStaff

    Reviewed April 4, 2021

    Finding the size or style that I'm looking for is really convenient and easy. The quality and cost of the items have been excellent. They are very trendy and on point.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Fushan,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed April 3, 2021

    The quality and pricing are good. Also, my style expert does a great job putting things that would be good for me in there. I got some gray boots not too long ago and they're my favorite. They're so comfortable and they fit the right way around the top of my legs with no opening space. JustFab always offers new deals to new customers. Those $10 deals are what pulled me in. I've told that to my mom and some other people and they are now JustFab customers.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chandra,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedRefunds & Payouts

    Reviewed April 3, 2021

    JustFab is probably the best place you can order shoes. I order for my daughter. She has a specific style. You just type in what you're looking for, and it brings it up in categories. The items have always been good and I normally have shipping within two days. The best thing is if I don't wanna order that month, I can skip it. You just hit the button that says “Skip this month.” Then, they'll send you an option where later on in the month, if you see something you like and you change your mind, you can un-skip it, and then order what you're looking for. Also when you order so many points, you get free shoes. I had to do a return one time and the turnaround for my refund was 24 hours.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amber,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Customer ServicePunctuality & SpeedOnline & AppStaffBillingRatesTransparencyTimelinessFollow-Through

    Reviewed April 2, 2021

    It was my first purchase with this company. The purchase was done within the first week of March/21. The initial shipment was quick because I got my shoes on March 12/21. I was very happy until that moment. The shoes were nice. I ordered my regular size which is 7.5 on the style called FAUNA. The shoes were too big for me so I requested an exchange on their app for a size 6.5. I printed the label and I dropped the shoes at the post office on March 13/21 that was next day after arrival.

    Since that day I have call the 1800 line at least 4 times and every agent provides a different story. I was hoping to have the shoes for an event on Easter but what a surprise today agent Chris said that the shoes will arrive by April 7/21. This is almost an entire month for a purchase of a pair of shoes. Waste of time and energy for a basic purchase. Please don’t blame covid 19 because by now shipping companies are almost back to normal with very few delays. I make online purchases constantly.

    Stick to what you promise to your customers. You state on your website and app that an email will be sent with the details of your shipping which is not true. All the updates I have until today is because I have been calling and asking for my shoes. You guys didn’t provide any update about my exchange. A simple WE APOLOGIZE does not do any good when you don’t provide good service period. They said that the system by mistake cancel my exchange so then do something about it. I mean make it right! Once you guys get the payment you don’t follow up and follow through and that is vital. Now I understand why other websites are giving bad rating about your company. I would not recommend this company to friends or family.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jackie,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed April 2, 2021

    I bought boots from JustFab a few months ago. I always like their boots. That's usually all I get from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ali,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed April 2, 2021

    Finding styles that I'm looking for is easy. But, every time I've ever purchased a pair of boots or clothing from them it hasn't been good quality and they never seem to fit. Other than that, JustFab has a lot of selections and it's fun to shop on.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dawn,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed April 1, 2021

    JustFab was having sales so I checked to see what the styles were and ordered a couple of pairs the first year. I was satisfied with them so I've ordered several pairs since then. I love the shoes that I’ve got from them. I returned one item because they sent me the wrong size. They sent me the correct size without a problem. I have recommended them to several people that I know have reached out and gotten things from them as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bobbi,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed April 1, 2021

    JustFab is really nice. Anytime I've had an issue, I've called customer service and they've always been helpful. If I have issues with sizing, they've always exchanged items for free. Also, I really like their style. But, unless they're having a sale, their prices are high. Usually, it's a $50 monthly subscription. I don't think their shoes are worth $50 but they're worth $5 or $10 when they have a sale. Other than that, I'm happy with the quality of the items I've bought. My boots are from there and because I only paid $15 for them, I'm happy with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danielle,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed March 31, 2021

    I like a lot of the selections given by the style expert. At this point in time, I need wider shoes. JustFab offers a lot of nice boots and some running shoes in the wide width, but not the sandals. Other than that, I'm happy with the quality of the items. Shopping with them has been an excellent experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dawn,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceMaintenanceStaffBilling

    Reviewed March 31, 2021

    JustFab's customer service is excellent but their clothes quality, for the most part, is kind of poor. There are a few things that I've liked like some jackets but I don't like their shoes. These pair of boots that I bought were defective. I've tried a sports bra and that was too tight. I'm not that happy with their stuff. It seems too small a lot of times. The last couple of times I bought stuff, I sent it back. The return process is very easy though. I hope they credited my credit card and check.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    We appreciate you bringing this to our attention about the quality of our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed March 30, 2021

    I got a thick, chunky heel boot last month and it was great. Their selections are good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kim,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our product selections. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 30, 2021

    I like all of the items on JustFab, so it's hard to make a decision what to purchase because there are so many styles I like. But that's a wonderful thing and finding what I like is really easy. I also like the fact that even though if I forget to skip a month, JustFab would charge my card but they're not charging to just take my money, it’s like they're making me buy shoes. So, I love it because I know they're not just keeping my money, I'm still getting shoes. I love their style expert, too. It's the weirdest thing because they make it hard for me to not just like any shoes. But when I went in and put in some of my likes and dislikes, the stylist just knew what I wanted. We had an awesome virtual interaction, so that was really cool.

    Aside from that, the quality of the shoes are awesome. I have a pair of boots I ordered from JustFab and it had to be five years ago. My husband and I have been together for five years and I had the boots before him, but I still have the boots. I was thinking about giving them away because I want to order more since I want to shop offseason. But the shoes are still perfect. JustFab has really really good quality shoes for a convenient price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carla,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed March 29, 2021

    I like their clothes, but their shoes are more on the auntie older side for me. But the products have good quality. I bought a sweater and I've washed it and it held its shape and its flanks. Then I bought a denim dress. I was surprised because when I first got it, it was too small. But then when I got the new one, I tried it on and really looked at the quality and it is pretty thick denim for it not to be a brand like Levi's. So I was pleased. I also had to do a return and I was able to do all of it online. I didn't have to reach out to anyone. It's been a great experience with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shaya,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Refunds & Payouts

    Reviewed March 29, 2021

    I like the quality of the stuff I found from JustFab, but they haven't had anything on their site lately that I like. Other than that when I needed to get a refund, they got my money back and it was really easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brandi,

    Thanks for writing a review! Your comments regarding adding more products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed March 28, 2021

    l like the shoes of JustFab. They have a great selection and everything is good with the quality. It's also easy to maneuver and order with no problem. They also have all kinds of sales all the time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tasha,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed March 27, 2021

    I've been very happy with the items I've purchased so far from them. I don't really order once a month, but when I do, I am always able to find something and I've been satisfied with the quality. They have great service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tina,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed March 26, 2021

    I like the purses and shoes from JustFab. The purses are always so cute. I love a nice handbag or even a tote bag, and then the booties too. Every time I'm on there, they have sales. Everything, so far, is really appealing to me as a consumer.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Diamond,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed March 25, 2021

    I enjoy JustFab. I've been a member since 2006. I like the styles of their shoes. Their price was good too. I also never had a problem finding my size. They're usually on target with their selections as well. The quality of the products is good. I have a lot of things that I've had for years that I still wear. I like how the jeans fit. Then, I ordered a pair of joggers that are really comfortable to walk around the house in. I had problems with my last order though. It got lost in transit and then I had to reorder it again. But other than that, I don't have any problems. They also reordered it for me and that one came very quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Latarsha,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PriceRefunds & Payouts

    Reviewed March 24, 2021

    I got a pair of flats and they're decent. They're worth what you pay for them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lynzie,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed March 23, 2021

    Their ordering process was easy and the returns were easy too. I like their stuff. It's not high-top, but it's pretty good quality. I also like that if you're a VIP, you can opt out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Marianela,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed March 22, 2021

    I love JustFab. I order from them all the time. I like the variety of shoes that I can get. I also love the quality of the products.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lyn,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRefunds & PayoutsRates

    Reviewed March 21, 2021

    The quality of their products is good. I have a black pump that I had loved that I got from them. I had a credit and I was able to get two shoes for $10. However, before, when you pay for your monthly subscription, you were able to find a shoe that came with a credit price. Now, everything is above that price. It limits what you can actually purchase with your credit, so you have to add additional money to what you have.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tameeka,

    We truly apologize about your experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed March 20, 2021

    When I've done my profile, they do a great job. They know what I like. They got great shoes and I love the sales. They are are awesome. I can get a pair of shoes for $10. Everything's good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carolyn,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingValue

    Reviewed March 19, 2021

    It's nice being able to get more bang for your buck when JustFab has the sales. When the products are discounted, I can get more. I stock up more in that way. So it gives me time to utilize my credit if it's a sale that I can use the credit for. I have a crapload of shoes from them. The only concern I have is that with a lot of the shoes, the bottom of the shoes has no grip. So, they're really slippery. You have to sand them down for a lot of the heels and boots unless you get a rubber bottom type.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tyra,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 18, 2021

    I had a VIP membership several years ago when JustFab first launched. Before I signed up, I randomly ordered a purse to test it and the quality was wonderful when it came in. It wasn't what I was expecting for the price. Their style experts are pretty good about finding things that fit my style personality. Every once in a while, I'll get some age-appropriate items in there and it seems like they're trying to make me older than I am before I'm ready. My favorite item that I have purchased so far is a pair of pumps that I've purchased several years ago. I wear them all the time. It looks like I've just taken them out of the box. So the quality is great. It stands the test of time for sure.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Keri,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedTransparency

    Reviewed March 17, 2021

    I don't like that I have to update with JustFab every month because I forget. But that's with a credit and I just may surprise myself with some shoes. But this past year, I haven't seen anything that I've really liked. I ordered some stuff but they were just plain and those that I was looking for would be sold out in my size. Other than that, the shipping is pretty quick and I've never really been disappointed with the quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Breanne,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns regarding out of stock products. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceStaffBilling

    Reviewed March 16, 2021

    I liked JustFab's styles of the different shoes and the convenience of being able to sift through shoes without having to physically go to the store. I noticed they are connected with ShoeDazzle who sometimes don't have as much of a selection for my size. JustFab has a better selection. The only thing I don't like is when I forget that the 5th rolls around and I forgot to skip that month. I don't need $40 worth of shoes every month. I usually try to purchase them three times a year. I'm never going to purchase 12 pairs of shoes a month, but it's a challenge sometimes trying to remember. And sometimes, the end of the month, when I'm trying to take care of my major bills, I get sidetracked or complacent. Like, "Oh, everything's taken care of. Let's forget about that." But JustFab usually works with me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dionne,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed March 16, 2021

    Some of the items I've purchased from JustFab have been really great. But there had been a few items that I wasn't as happy with the quality. There was a pair of shoes, a stiletto that I wore once, where the insoles started to lift and then another pair of gym shoes that I had worn for a year or two where the front top started to crack. I had returned an item to JustFab and it was an easy process.

    When I first joined JustFab, the selection was more diverse in terms of style, not just the basic shoe nor the color but more variety. But I found myself gravitating towards ShoeDazzle a little bit more. The styles and types of shoes they have at ShoeDazzle seem to be a little more stylish than JustFab in these later years that I've been a member. But overall, the experience has been good and easy with JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ingrid,

    We appreciate you bringing this to our attention about the quality of our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed March 15, 2021

    It's cheaper with JustFab and the selections are accurate. I recently bought some rain boots and they're good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laymomi,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceBillingRates

    Reviewed March 15, 2021

    JustFab has good products and they are cheap sometimes but I don’t like the $39 every month. And when they have things on sale, you have to pay full price if you use the $39. If you decide to take up their sales, you have to pay another extra money. I have a lot of $39 that have not been used because I would rather pay $10 for a pair of shoes on sale from another credit card. Then, I have to remember to skip before the end of the month. If I don’t, they take another $39. So, all the $39 that they have is because I did not remember to skip. The time for the shipment to get here is average as well as the quality of the items. Some of the items are not great but some are not bad because if I didn't like them, I wouldn't order them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Modupe,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & SpeedRefunds & Payouts

    Reviewed March 14, 2021

    I like the convenience and the deals that JustFab has. I have to scroll through a lot of pages, but it's okay. It's not like one of those websites where I have to go through and hate visiting. They have cute shoes and they have been of good quality so it works for me. I don't have to go in the store. Sometimes they hit the mark and sometimes they miss but it really is not them. That's most likely me because I'm that picky. Doing an order takes me no time because my card is already in there. Usually, I'm cheap so I don't pay for extra shipping. It takes me three days to get my order and I haven't had any where they were late. I had ordered shoes for my mom for Christmas and I got them too big so I did have to do a return. That was pretty simple. They just sent me the label and I sent them back. When I sent them back, they sent the other shoes so it was pretty easy. I didn't have to call or hassle them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brianna,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed March 13, 2021

    The quality of the product is good. I appreciate that I'm able to skip a month but I wish that it was easier. I've tried a couple times to cancel because I've skipped a lot of months but there's no easy way to do it online. I have to call an 800 number. I wish there was no shipping fee also for VIP members and the selections generally aren't what I'm looking for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Anne,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 12, 2021

    With JustFab, I've been able to take advantage of their offers for magazine subscriptions, shoes, and accessories for free. I've also gotten a pair of duck boots for my daughter for 10 bucks as well as shoes for the two of us. I like some of the selections given by my style expert. I used to be able to wear really high heels and I still have three pairs of seven-inch platform wedges and five-inch stiletto heels in my closet. A few summers ago, I found a pair of snake-print gladiator sandals. Those are my favorite and I love them. I also bought a blue jumper to wear down to my friend's destination wedding in the Bahamas and it was perfect. I like the quality of the items I've gotten so far though it could be a little better. However, these are mostly $30 to $40 shoes and the quality for the price is very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Joi,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 12, 2021

    JustFab needs to improve the materials on their products. If they're giving the low prices for the people, then the the quality should still be a little bit better. I also try to skip a lot of the months because first, I already built up my shoe collection. I've been with them for years then I wasn’t buying shoes, but they were just getting money. So I had to put a prepaid card on the account. I don't like how they take the money every single month because I can't forget to opt out and I don't want $500 credit shoes on this account. I would like to have shoes, but in order for me to be a VIP member, I have to remember to click the skip button every month. It’s too demanding. Other than that, I get a lot of fuzzies from them and they're my favorites. I usually get a new pair every year and I don't really have too many problems with them. They also last me through the winter. I get my parents a lot of fuzzies, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amanda,

    We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 11, 2021

    I usually don't look at the selections given by my style expert. Instead, I usually look at new arrivals. Everyone's style changes and the survey I took in the beginning is not very accurate of what I'm doing that month. JustFab has a lot more trendy pieces rather than classic pieces 'cause it's a monthly subscription. For the price, the quality of the items is okay but the quality can definitely be better. Also, the sizing could be a lot narrower as they offer a wide split now. I've had to return a lot of their shoes because the bottom part of the strap was too big. Even in their videos, I see that the model is slipping forward. Other than that, I've had a good experience with JustFab overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lisa,

    Thanks for writing a review! Your comments regarding our product quality and sizing will help us know what we can do better. We strive to provide all our members with excellent service! Thanks for the amazing review!

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceStaffBilling

    Reviewed March 11, 2021

    I've been happy with the quality of the items I got from JustFab. Sometimes it gets hectic and I forget to skip. One time I had skipped and it showed that they charged me. It was a mistake on their end. I wanted to make sure that before I cancelled, it was taken care of on my credit card, which it was. But then I never called back to cancel. I have a lot going on now in my life and I don't want to deal with it right now. I thought if I ever wanted to redo it, I always could.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karin,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingOnline & AppStaff

    Reviewed March 10, 2021

    I got so many JustFab shoes. I like them. I like going through their website and see what kind of shoes and sale they got.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Martha,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase

    Reviewed March 10, 2021

    The products I got from JustFab are great. But as far as selection, sometimes, it's hard to find my shoe size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    Thanks for writing a review! Your comments regarding our product selections will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed March 9, 2021

    I like their prices that say they're good offers. They have good quality as well. I love their boots. The only thing is they are charging my card if I don’t skip a month but everything has been working good for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed March 9, 2021

    The products I purchased from JustFab have good quality. I only had a problem with one thing. It was a coat that I bought and the pocket ripped. Then I sent it back. When I got a new one, the side of it, under the arm, ripped. But I was tired of sending it back. But doing returns was easy. It’s just the waiting to get your new item. Because I have to send the piece in and wait for them to confirm receipt, and then they'll send out a new item. They won’t send out a new item until they could confirm the receipt of the old. But JustFab is a great investment, a great program and you always find something that you would like to add to your wardrobe no matter what style you have.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Selina,

    We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed March 8, 2021

    I don't really like purchasing from JustFab. I keep meaning to cancel and then forgetting, and then I have credit and I don't cancel. Not so much my style. The clothes are very much fast fashion. They work for a couple of washes and then they're done. JustFab is not my favorite. I wouldn't recommend it to anyone. Last month I bought this black sports top and I put it on and one of the straps popped off. That was too bad. I sewed the strap back on because I thought it was not worth returning. It looks like an old swimsuit. All the elastic popped. There are all these little white strings coming out of it. But I liked the bags. I still use the couple of bags I got from them over the years. They've held up nicer.

    It is frustrating to skip each month. I don't know how many times I've had to call in because I've skipped and it didn't go through. I just realized that I got on on the second of March. I couldn't find the skip button. It wasn't where it normally was. I wondered if they changed their business model because maybe there were Better Business Bureau complaints about the automatic charging every month. Maybe they changed it, so I didn't worry about skipping when I couldn't find the button. Then I now have a credit. I said, “No! I was almost done with JustFab!” The business model doesn't serve the customer. It serves the company. You're stuck in it until you can get out without losing your money. I've had good experiences with them. When I first caught on, I really liked the jeans and that worked really well, and the bags and the shoes. But overall, it's not a customer-driven company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Leslie,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    StaffTransparency

    Reviewed March 8, 2021

    The beginning of this month, I bought three pairs of slippers and blue jeans. They fit well. However, the company could update a little more. Some of the stuff seem so old-timey. The rep is doing a good job, but the last selection was a little dated. She needs a little more urban wear. Other than that, the products are awesome quality-wise. My favorites are blue jeans and handbags.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    Thanks for writing a review! Your comments regarding adding new product styles will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingTransparency

    Reviewed March 7, 2021

    Somebody might have stolen the last order I did in December because I never received those items. Other than that, the products have been okay. My favorite is the purses. I also take advantage of the credits that I have, plus when JustFab has sales. Sometimes, their 3X items are a little small though. They also need to update the selections more often.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alisa,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPrice

    Reviewed March 7, 2021

    I got a pair of boots on clearance and the quality is good. My most favorite pair that I got from JustFab was a caramel color sandal. It matched complexion perfectly. I literally wore the heels off. I had them for four years. Then, they finally broke, and I had to try to find something that was similar to that. But it was comfortable, stylish, perfect color and really well-made.

    Sometimes, I wish that JustFab wouldn't give customers an ultimatum if there have been quite a few times where I have forgotten to skip the months for the auto-charge. I have this credit that I can use towards purchasing a shoe. They were telling customers that if I wanted a shoe that was on sale, and I was going to use my credits to get it, that I had to choose between the credit or the sale. To me, if I have $40 in credit, I should technically be able to use it, as I see fit. I don't think I should have to choose one way or the other.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ashley,

    We appreciate you bringing this to our attention about credits that cannot be combined with promotion. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed March 6, 2021

    I've gotten plenty of shoes from JustFab over the years. Their shoes are different and last time, I bought a pair of black suede heels. Their quality is fine.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Audrey,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed March 6, 2021

    Everything's fine with JustFab. I'm happy with it. I placed my order six weeks ago. I got it a week after I ordered it. So very happy about that. The quality is good too. I wear JustFab shoes all the time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christine,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceStaffRates

    Reviewed March 5, 2021

    I am most impressed with their customer service. A while back, my husband was deployed. So, we were financially struggling a bit. I noticed that I forgot to do the skip a month for my VIP membership and it was several months. It just totally spaced me. So I called customer service. The gentleman who helped me was so friendly, helpful and understanding. He said, “Without a manager, I can't credit all of these credits.” So he needed to get it cleared and he did. Everything was just so smooth and easy. I was really happy.

    I just ordered these super cute boots and they're super cute on. They were advertised as winter boots but there's no way those could be winter boots. I don't even know if they would be waterproof. But they're so cute, I don't care. The material is a little cheaper. But, their prices are reasonable with the VIP membership, so it's worth it to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Meghan,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed March 5, 2021

    I'm not that thrilled with JustFab lately. I’ve asked them for a year to change something and they say they do, but they don’t. The aggravating part is I have to call them every single month. I have to call them to skip my month between JustFab and ShoeDazzle. They reset my password, and I can still not get in and just skip the month without having to call them. It defeats the purpose of online shopping. Apart from that, I have a lot of credits, so last time, I bought shoes and their quality is okay. Some of their shoes are cute while some of them are not so cute, but you get what you paid for. With my line of work, it fits its purpose. I'm a hairdresser and I go through them in less than a year. They last a season, and that's what they’re made for.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maria,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed March 4, 2021

    My style expert usually suggests items that appeal to me. I've bought good quality items so far. I have a pair of brown booties that I purchased a couple of years back and they're still comfortable. Being with JustFab has been an easy and friendly experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maria,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed March 3, 2021

    I'm very satisfied with JustFab. My experience with them has been good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Evelyn,

    We strive to provide all our members with excellent service! Thanks for the amazing review!

    Best,

    Daniel

    Verified purchase

    Reviewed March 2, 2021

    I've been a member of JustFab for a few years and I'm 50-50 on the quality of items I have received.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jentia,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed March 1, 2021

    Finding my style and size on JustFab is fairly easy. I just got two kinds of boots delivered last week and I love the quality. Their shoes are true to size and a lot of them come in a wide width now which is very helpful. This is an amazing site with great quality and customer service.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Biana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Rates

    Reviewed March 1, 2021

    It's easy to find styles I'm interested in and the recommendations of the style expert were spot on. I usually get my orders within a week and the quality of the items is usually really great. Sometimes the sizes are off but I've never had to return anything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jesse,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed Feb. 28, 2021

    I bought shoes from them and they're of good quality. The recommendations made by the style expert have been fine.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Megan,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed Feb. 28, 2021

    I’ve bought a couple of pieces over the years and I like the style of the shoes and clothes at JustFab. I take advantage of their special offers all the time. Sometimes, I would buy the selections from the style expert but other times, I would pick my own shoes. I would see what I like and buy it. I’ve made a purchase this month and it’s supposed to be shipped to me within a few days. The quality of the shoes is good and I have plenty. When I grew out of it, I gave some to my daughter too. I like all the ones I bought. They're all my favorites. I've gotten a lot of compliments when I wear my shoes, the boots or booties, and referred a lot to them. JustFab is fabulous.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shona,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase

    Reviewed Feb. 27, 2021

    I don't like the recommendations from my style expert. I'm going to cancel my subscription as the styles don't impress me. Also, they take $40 a month out of my account and I'm not really using it because I'm not impressed by the style.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Felicia,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    TechSales & MarketingPriceStaffRates

    Reviewed Feb. 27, 2021

    I'm obsessed with shoes which was why I decided to buy from JustFab. They just came out with an offer that when you buy a certain amount, you get a certain amount off. The only thing that I don’t like is they took away all the shoes on sale. But I understand. I also like when they do colors of the month and the different themes are cool. It makes it a little different. I like the selections from the style expert. My style is eclectic so sometimes, it may be hard to pinpoint that. I would assume it's done by a program but a lot of times, I don't get the stuff that's on my style boutique. So, I go through every single page and then find the things that I like and throw them all in my bag, and then cut them down from there.

    The quality is very good. It is comparable to stuff that I buy in stores and stuff that I've sold in my own stores. So it's not subpar, even if some of the prices are a little bit lower sometimes. It's good. I have six kids so I'm not gonna throw my money away on something that's not gonna last. So, I like it. But they should have more wide width. I have very wide foot so in the summertime, when it's sandals or pointed toe shoes, I have to size up a lot of times. Having a tiny ankle, it doesn't work. So I had to give away some of the shoes that I bought that I wasn't sure how they would fit me in person.

    I don't ever return anything because I'm not like that. Two of my kids are adults so if I don't fit into them, I give them to my kids. I love all the different selections and the cool colors. I love going through there every day and checking out new stuff. If you go to their site, there are different sections at the top that you can click on and one of them is FabKids. I've had a horrible time with that part of theirs but JustFab itself is amazing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Karen,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed Feb. 26, 2021

    My style expert has given me good recommendations and the items I've gotten are of good quality. Recently, I bought my daughter some kid's light-up shoes and she loves them. She wants to wear them to everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Feb. 26, 2021

    I tried out JustFab and I’ve been purchasing from them for a while. I like all the stuff that they send to me. I don't always purchase but I like that they base it off the information that you put into your profile. I am very particular about my shoes because I can't wear certain types of shoes. Because I have a high instep, a lot of boots are tight on my foot. I can always buy stuff from JustFab and not have an issue, so I don't normally change my profile because I like a certain way for my shoes to fit. One of the reasons why I continued to buy from them is because the very first pair of boots that I ordered fit me better than any I have purchased in years.

    I was able to take advantage of a special offer at Christmas time when they had the boots and booties on sale for $20. They had another one that I got an email on where they were $15. So, I like those two promotions. My favorite items are one pair of boots that I ordered at Christmas time and the leopard print ones that I bought. I’m waiting to get a chance to wear those because I loved them when I first saw them.

    JustFab is convenient for me because a lot of times, we get busy and I'm not that person that want to be in the store all the time trying on this and that. Most of the time when I order something, it fits perfectly. I don't have to worry about having an issue with it and if it does, I'm very comfortable with returning it within the time frame to do an exchange for something else to replace what I got that didn't work. I have several friends who also ordered from JustFab and I also have co-workers who order from JustFab. To this point, I've been satisfied with everything that I've purchased from them. Anytime I've had to call customer service, they've been nice and helpful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Markieta,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

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    JustFab Company Information

    Company Name:
    JustFab.com
    Company Type:
    Private
    Website:
    www.justfab.com