JustFab Reviews

I bought one pair of boots that were horribly made. The design looked good online, but the boots looked so cheaply made. I just threw them out. I'm too embarrassed to give them to goodwill. Because I had that particular card is on auto pay, it took me about 4 months to realize that my CC was being charged $39.95 each month. I closed that CC account and was issued another CC number. To think that I paid $200.00 on a pair of cheap boots makes me sick to my stomach. I've been unemployed since January and can't afford to throw away money.

I have been a member of JustFab since June 2012. I purchased two pair of shoes in June and I have been faithfully skipping every month since then, until I decided that I needed a new pair of shoes. I attempted to skip my month multiple times between the 1st of October and the 5th. On the last attempt, it said that the skip was processed but I noticed that my bank account was still charged the $39.95. Then I got an e-mail saying that I got my credit for the month and that I still have until the 5th of the month to skip. Too bad that e-mail came on the 8th!

Please be careful with this site. I thought their deal is really fine, but they charge you about $40.00/month. I realized this when I first purchased and before they could ship them out. I called them to cancel my order, but they said they cannot cancel it even though the status is pending. Because if the ordinary online shop should accept cancellation before shipping (because it saves their shipping fee), I tried to argue with them. However, the supervisor kept refusing to give me her last name and said they cannot cancel. All I can do is receive all the items and then call back customer service to return the items. She once said I cannot cancel my membership, to which I never agree; but I kept complaining, and she finally canceled my membership. I like their products. I have enough money to spend but just want to try those casual products and flexible customer service. If they are more flexible, I can be their good customer. I feel so sorry for them.

I ordered a pair of boots with JustFab and I do indeed like the boots. The only thing I am not happy with is when I called to cancel my membership (I didn't want to forget to skip a month and be charged 40 dollars), the man I spoke with on the phone asked me 5 times if I was sure I wanted to cancel and kept trying to get me to stay. It annoyed me. I wanted to cancel and after asking once, even twice, they should just do it!

I ordered some shoes from JustFab, and I actually liked the shoes and was aware of the monthly membership "fee." After thinking about it, I decided to cancel the membership which happened on September 20, 2012. I did read these complaints, so I made sure that I printed the screenshot of the notice that said my membership was cancelled. Guess what happened today? Yep, they charged $39.95! They would not refund money - only gave me a store credit. So, I am disputing with my bank and ordered a new card so no more "issues" will happen.

I never knew my husband’s credit card got charged $39.95 for the last couple of months. He thought it was something I buy on a regular basis and didn't question it. I bought a pair of shoes for 1/2 off $19.95 and even made sure I'm not obligated to be a VIP member. I put down his credit card and even told the customer rep I don't want to be a VIP member even when I returned it. They have been charging his credit card, and I never knew since I never received anything. Stay away from them. Once they have your credit card on file, they will charge it every month and then tell you that you didn't read the Terms and Conditions when you asked them to give you a refund. On top of that, they will have you wait at least 30 minutes on the phone so you will get tired and hang up.

I have had my JustFab account for over a year now. Every month, I receive an email stating that I have till the 5th of the month to "skip this month." Last month, I never got an email and the same with this month. Since I called last month to get a refund of the $39.95 to my personal account, and I had one over 9 months ago, they won't ever give me another refund. I have asked numerous times to have my account cancelled and they kept telling me to think about it and then call back. I will never do business with them again. I will never recommend them to anyone. All of the "customer service" people are extremely rude and talk to you like you are a child, calling me honey and sweetie. The shoe quality is not good either, shoes fell apart after wearing them 2 times. Don't waste your time dealing with this company.

I ordered a pair of high heels from here. I wasn't expecting that much, but seriously the shoes were an embarrassment. They were basically a platform with a thin patent leather cover over them that was oddly shaped. I just threw them out because they were so ugly and poorly made. So then they charged me the $39.95 membership fee. I tried to cancel and was on hold for 20 minutes because they make you call to cancel, even though you set everything up online. This is just a way for them to take more of your money because they think you will get annoyed and just hang up. So, of course, I tried to do it online through the live chat, but you can't do it anyway aside from over the phone for "verification" purposes. Ridiculous! This company is pathetic - terrible quality shoes and terrible customer service.

Okay, so at first the customer service was great but then I got charged the "monthly fee." I was under the impression that you just pay for the things you bought and the membership was free (otherwise, why would I pay $40 for the membership fee + another $40 for a pair of shoes when I can get them cheaper somewhere else)? I called in and they finally refunded me for the monthly charge. As I was trying to tell the customer service rep that I don't want it anymore because I didn't know that there was a monthly fee involved, she kept on trying to convince me to keep it and give it a try. I kept on trying to tell her no and she kept on insisting to think about it until the end of the month. I finally was just like whatever, I just don't want to get charged for it and I kept on telling her that.

That will be 81 dissatisfied customers. I came to JustFab to look around but in order to do even that, you needed to sign up to view anything. In my opinion, their shoes were very average and looked like you could find these shoes pretty much at any store around that carries current fashion trends. I was not impressed. Out of their entire collection of shoes, I ended up liking one pair of boots. This is where I got mad. I ordered one pair of shoes without agreeing to any other terms than the ones that were obvious and stated right in front of me. Upon receiving my order, I was notified by some little attached note inside my shipment that I now have some obligation/unacknowledged agreement to "declare" to JustFab by the fifth of each month, whether I will or will not be purchasing shoes from them. In failing to do so, I would incur a fee of $39.99.

I've been a member roughly around two years or since JustFab was just beginning and let me start by telling you how much I love JustFab because their shoes, clothes, bags, and jailer are amazing! I always get compliments on everything that I wear. All their products are show stoppers. The quality of their products is amazing! They're not cheap at all! They have outlasted some high-priced shoes. The quality of the purses can last and carry so much. It's been 2 years and no heels, straps, or anything have broken or ripped.

I have had nothing but trouble with JustFab from my very first order. I ordered a pair of boots. They weren't what I thought. I went through their steps to return them. One saleslady accused me of trying to keep the boots and get my money back. I laughed. Finally, one month after returning my boots, I got a store credit. I went to order a new pair of shoes and accidentally ordered the same pair twice and no credit. I was told that 20 minutes later, it was too late to cancel my one order, so I will be sent both and I will have to return a pair. My credit, I was told, was taken away because I didn't pay the $9 shipping fee to send back. I told her that was a lie because my credit card was charged $9. After arguing with the saleslady for 2 minutes about this, I got "Oh sorry, I see where we charged you for the shipping." I have been told that the credit has been reapplied to my account but so far, it has not shown up.

I was one of those people who were lured in by their "great" deals and failed to read the fine print correctly. After 2 unintended charges to a debit card, I realized the problem. I read their return policy from top to bottom about 5 times. I made sure that I would be able to return the shoes for monetary value and not membership credit. So, I went ahead and ordered the two shoes with my credit. I called them twice to request an RMA number for return. However, during both calls, the wait time was ridiculously long. I went online to their chat service instead. She told me that my shoes could only be returned for an exchange or membership credit. She said that my credits lose money value, even though I paid for it. I asked her to direct me to the web page where it explained this rule. She failed to do so and repeated my 2 options for return. Nowhere did it say that my credits lose cash value and were deemed ineligible for a money return. I didn't want to blow up on her and disconnected on her after I told her I will just simply cancel my membership from them. I'm very dissatisfied with their policies. I'm never purchasing from them again.

I was so excited to get my shoes from this website. They had all kinds of styles and different colors and sizes. So, I ordered my shoes on the 10th and they were supposed to be here by the 17th. It's now the 26th and nobody has my package - not me or them. Straight **! I will never order from here again and I recommend that you don't either. Bunch of **!

I was told over the phone when I tried to cancel my account the first time that the $39.95 I was told was like a “bank account” that would just hold my money with no obligation to purchase. To me, that means I can get the money back. Nope! I was spoken to in an unprofessional manner and they were exceptionally rude. They are complete frauds and I will never shop with them again and will never recommend them to anyone! It’s the worst company ethics I have ever come across!

There was a promotion going on and I happened to order 3 pairs of shoes, one pair of pumps (which I actually needed), a pair of booties, and a pair of boots. I'm from Canada so I did expect the order to take a bit longer, so I made sure I ordered these shoes well in advance before I needed them. My first initial complaint is the shipping said it would take 5-10 days but it really took 3 weeks, which is minimal compared to what happened when I actually got my order. When I received my order this Monday, I only received 2 out of the 3, the booties and boots. The pumps I needed for this upcoming Saturday never came. So, I instantly called JustFab. I explained to the woman on the phone my situation but she could not give me any explanation to why my shoes were not shipped. I requested them to express ship my shoes so I can have them for the event on Saturday but they responded with, "We do not express ship to Canada," which is ridiculous because it was their fault I did not have my shoes. Long story short, I cancelled my account with them and will never shop there again. I'll find cute shoes somewhere else, where they are more reliable and take responsibility for their actions.

I was smart enough to research this company before buying from them and figured out that they are a scam! In their fine print it states that by purchasing from them and becoming a free member, you agree to having your credit card charged $39.95 every month unless you enter their website and click "not purchasing anything this month." So, I went and got a Visa gift card to purchase the boots I wanted to avoid ever being charged again. I had also read that their customer service was terrible, but wow I really had no idea how bad until I called for myself. I called with the simple request of tracking my order and was met with a girl who sounded like she was still in high school and was told by her boss that she could treat customers however she pleased.

I had been getting emails from JustFab for several months so I decided to check them out. The shoes are super cute and very inexpensive (which is why people are drawn in). I signed up and purchased a pair of boots. I am not stupid - I read the terms and conditions which mention you are a part of a membership that will charge you $39.99/mo. unless you sign in and click "skip this month" which means you do not wish to purchase anything from the site that month. Nowhere in the terms and conditions did it mention the length of time you had to remain a member.

First of all, obviously the following happened to me for not reading the fine print which I'm used to do, but never thought I'd have to do such thing just to buy a pair of shoes. Stupid me! I purchased a pair of shoes from this site thinking it was a very good deal for your money and they looked so cute on the website's picture, blah, blah. Well, I got the product and I hated it so I returned it, but I was more pushed by the person who took my call to take a different item. Of course, so I did. I got the next item and was even worse. Cheap, cheap, cheap quality! I kept the stupid item, which I donated to a Goodwill store, just because I did not want to stress myself out arguing over the phone with this company.

I just tried to purchase a JustFab subscription as a gift for someone else. I clicked the Live Chat and no matter what I entered, the response from Jenny was a canned response with some sort of marketing pitch. I will not be buying from here - that's for sure. It is not a live chat and I don't like being deceived.

I joined JustFab today, hoping to purchase two bags. I was thrilled to see that I could get so many discounts. I actually did read the VIP rules on the side and was aware that I would be charged $39 each month. And I just thought I can cancel next month. But when I got to checkout, the system didn't allow my address because I wasn't confirmed? I was frustrated because I was so excited to get those cute bags! So, I decided to google if anyone else have this problem. To my surprise, I found this long page of complaints! Thank you to everyone's feedback. I just dodged a bullet there. Beware guys! Untrustworthy company! I am still a bit paranoid because although the order didn't go through, I did type my card info. I never submitted but still when I checked my profile, I saw my card info. I cancelled my account. Be careful guys.

I was super upset to see that I had been charged almost $80.00 for purchases I did not make. When I called to have the error fixed, I was informed that I was being charged for in-store credit! Why the hell would anybody pay for in-store credit! This company is crooked! They make you feel like you are going to get a good deal and then they start charging you for stuff you don't even want. This type of business makes me sick. Don't buy anything from them!

Do not buy from JustFab.com. This company is a scam. I saw their advertisement from my email and was tempted to buy the shoes. Only after I made my purchase, I was being told by friends to be careful of this company because they have heard about this company. So after I received my shoes, I immediately cancelled my membership. Yet, they kept on trying to persuade me to keep the membership and they can waive a month for me. I was tempted at first, but later, I decided to call them back and I cancelled my monthly membership.

My wife purchased a pair of shoes on this website because of a 50% rebate. Then three weeks after, she realized that she hadn't actually bought a pair of shoes but subscribed to a contract that costs her $40 per month. I notice that the only positive review on this page about JustFab says it's important to read the contracts you engage yourself in. I can't disagree with this statement. However, I think that this website is carefully crafted to make you think you're buying one item when you're actually committing to a monthly subscription. And even after that, it is very complicated to cancel the membership. This is a very dishonest way to do business.

This site is a total scam. I purchased a pair of boots from them, and then I noticed that they were charging my credit card $39.95 a month every month after this purchase! I did notice a letter with my initial purchase that there was some VIP membership that if you could join that, you had to call and I think pay a $5 extra charge and they would automatically send you your feature shoe every month. I did not check this option, call them and ask for this or pay for it but they still went ahead and charged my credit card every month.

The first time I ordered from JustFab, it was a pleasant experience. I got the shoes I wanted and fast (within a week). However, the second time around, it wasn't such a breeze. It's been over a month now and I still haven't received my order. I called and tried to cancel my account but they wouldn't unless I agreed to switch to pay as you go. Like I am really going to ever do business with them again. The second I do get my order (if it ever comes), I'm canceling for good. Their shoes are alright but certainly not high quality that comes with the price. You would be better off heading to the mall and picking up something there.

I bought a pair of boots the other day half the price off. It came to a total of $19.95. After I had purchased the boots, I went to look at a different pair. I added a different pair to my cart to see if I could get another for 50% off. It did not come up 50% off when I went to checkout. I did not want to buy this boot but was charged $39.95 anyway. I didn't even fill out my debit card info; they had it on file from the first purchased and charged me for the one I did not want. This is crap. When you go to other sites, you have to put your info in or check the box that has your debit info. I did none of this. Thankfully, I got that order cancelled. I also had no idea about the $39.95 charge every month. This wasn't very clear when you check out; in fact, they do not state it anywhere except terms and conditions. This is very misleading.

I ordered 2 pairs of shoes. Upon reading reviews (which were not so positive, but hey, people will say what they will and there will always be some negative comments), I decided to take my chances. My heels were way too small. I printed out a return shipping label. Well apparently, they expire 5 days after you print them. Where does it say that anywhere on the site or on the site where you print your label? They started charging we $39.95 a month. Did I agree to this? When and where? I simply ordered 2 pairs of shoes. They issued my refund as long as I agreed to stay with them. They said that I would be able to check my email and use a "skip" feature where I could skip paying that membership fee for the month. I agreed. Later on I changed my mind.

First off, I want to thank everyone for posting what my instincts were telling me was a bad idea. I almost fell for the "Get 50% off first pair today only!" It took me over an hour to find anything I actually loved, then I went to purchase and specifically did not enter the VIP program. However, after entering the credit card info, there was a box where you had to accept the VIP program policy. Since I didn't sign up for it, I didn't check it. Then, my purchase wouldn't go through without clicking it. I read the fine print to the right of the credit card info and they charge you $39.95 every single month if you don't skip the month by the 5th? Yikes! Phew! Dodged a bullet there! Who knew Kimora Lee Simmons was such a shyster? It starts at the top. She knows what she's doing. It's a shame. Do no purchase from this site. You will regret it.

I've returned two pairs of shoes back to your company due to wrong fit. At the time of the return, I spoke with a customer rep who told me either they could put the money back onto my debit card or I could find another shoe using the credit from the return; and it was indicated that at any time I didn't find a shoe of my like or fit, to feel free to give JustFab a callback and they would gladly refund my money back to my debit card used for the purchase. But at that time, it would restock fee taken from the refund. Since then, I hadn't seen a shoe of my like, as you may verify that I've declined my feature selection since then. It was to my knowledge today, August 18, 2012, that the credit I had was nonrefundable which wasn't indicated to at the time of my return. I, as a JustFab customer, feel I was misled to believe one thing when the policy was something different.

I ordered a watch for my son from Fab.com. The outside shipping time was 14 days. It is going to take (according to the tracking) 18 days. I called Fab.com customer service to ask about the process of shipping from designer to warehouse to customer to see if I wanted to ever order from Fab.com again (come on guys, 18 days for a watch from New Jersey to California?). The customer service guy sounded like he was just ever so slightly annoyed at having to talk to yet another customer about shipping or just annoyed that he had to answer the phone in fact. He didn't ask me for my order number to take a look for me or anything. All he would say was it was the designer's fault.

I registered for JustFab VIP program in 2012. They have started deducting $40 each month without my buying anything. When called for refund, they behaved rudely and they did not return my money. They have charged me $240. It is my hard earned money. These people are looting, their goods are cheap and not worth buying. Please, please stop these people and close JustFab.

I was so excited to become a member of JustFab. I bought two pairs of flats that I thought were super cute. When I received the flats, one of them had little black dots all over it and looked worn. Also, the quality was horrible! The shoes were so uncomfortable! I could have bought better ones at Ross or Payless for less money. I went to return the shoes and found that I have to chat with someone. They do not send a return label like every other online company I have purchased from.

Yes, what all of the other negative reviews say are all true. They charge you a lot of money. So in the end you're not getting a good deal. Whoever says they're getting a good deal, it most likely works for the company and doesn't understand quality. The shoes are cheap. For the amount of money you are paying for these low-end shoes, you could actually be getting brand name shoes. (If you do the math, it's actually quite simple; plus higher-end shoes won’t hurt your feet as much as these cheaply made heels/sandals/boots.). When you call to cancel, you get the run-around, up until the point where you're fed up and have to tell them rudely that you're done.

So the three pairs I got from JustFab was not worth $40, and because of this, I chose not to buy from them again. I unsubscribed from the emails and everything. Just today, I realized they had been charging me $39.95 every month for the last six months. I told the woman that I had explicitly unchecked the VIP box and that I did not read the terms and conditions for it because I did not click it. So she said that the only way I was signed up was by clicking it, and I asked her if she was calling me a liar. She replied no and that the website says they can't issue a refund. And because I didn't read the terms and conditions for something I didn't sign up for, they couldn't do anything. Then she proceeded to tell me she was stepping out of company policy and issuing me two refunds and that I had four credits left on my account that I could redeem whenever. I think this is complete crap. I also told her there were many people who complained about this issue and all she could say was that she was sorry everyone felt that way and they could not and would not do anything.

I placed an order and less than 10 days later, I was charged a $39.95 fee. This was around the time I received the 1st pair of shoes.The day it showed up on my bank account which I didn't know about, I called. I was told it was authorized and I could cancel. However, I would not get my money back and I would lose the money. She advised I order a pair of shoes in order to not lose the $39.95 Then she told me I would have to call back and sit on hold to cancel my membership. I waited over 20 minutes the first time and was not going to do it again. I asked her to hold while I ordered the 2nd pair and she said she was not able to do so. So, I started asking her random questions while I quickly looked through and ordered a pair of shoes. This website is a scam! They are very rude and steal your money!

After signing up and buying about $60 worth of stuff, I thought that I wasn't going to be charged anything extra because it was the beginning of July when I bought it. To my surprise, I was charged just over $70 on my credit card and a few days later, an additional charge of $39.95. When I called and asked why I was charged, I was told I had to skip the month. I told them I made a purchase on the fourth so I didn't have to skip, but they told me it was only processed on the 6th and that I should have skipped the month to avoid the fee. I let it go this time thinking it'd be fine, but I just ran into a million more problems.

I tried to cancel my membership and they make you wait forever before they even get on the phone. If they truly have this many people trying to cancel, then it speaks volumes. Otherwise, they are just playing games. A half an hour is ridiculous and it took 10 minutes before the online chat person connected, and they refused to help me try to cancel. They make it incredibly difficult to cancel.

I called Just Fab to return some shoes that were, again, bigger than normal. This was my third return. The other two didn't fit right and were never used. The customer service person told me that it's in their policy that they cannot do a 3rd exchange. When I asked, "Where is this stated on your return policy or your terms of agreement for your "VIP" members?" They said it's not stated and that they are sorry for the confusion. Confusion? Withholding information is not called confusion. They said they don't inform their customers about this return policy because they don't want to make it a habit for customers to constantly return merchandize.

I had heard about JustFab.com via the television commercials. I was intrigued and decided to go online and check it out. I did read the terms and conditions, but I made the mistake of not checking the reviews until after I had already placed my order. So when I read others saying they had billing issues, I checked my credit card transactions. I was concerned because the total that I was supposed to be charged was different from what was charged to my card. I thought that I would just call and it would be resolved easily. This was not a huge $100 discrepancy or something, but I still have the right to know why. After a while, I just gave up. Horrible customer service.

So I had no idea that they charge you $39.95 a month because I was a member for a few months prior to buying a pair of shoes without getting billed. When I did purchase that first pair of shoes, that's when, I guess, you "agree" to the terms and conditions and start paying. I admit I rarely actually read those long small print terms and conditions. When I would get monthly emails from them, I didn't pay attention because the subject is "Check out new styles" or something along those lines. If it said something about billing or charges, I might have paid attention. When I realized I was charged for the last few months I thought, no big deal, I'll just call them and get my money back, they'll understand. That was not the case at all.

I wear a size 10 shoe so naturally that was the size that I ordered (on 7/2/12). Once the shoes arrived, I found that they were a whole size too small even though the imprint suggested a size 10. I had to return the shoes and order a size 11 (exchanged on 7/7/12). Those shoes were a little too tight also but I kept them anyway. I called to cancel my membership because I am not the type of person to log onto a website once a month just to skip a month and spoke to a representative named Gabby. I told her I wanted to cancel my membership and she went through her whole script of trying to keep me but I kept telling her that I would just prefer to order when I am ready. She had a nasty disposition every time I said that. Nonetheless, after about 6 minutes on the call she finally canceled my membership and just hung up (membership cancelled on 7/20/2012). No "thank you for calling," "have a nice day," or anything! As a matter of fact, I was saying to her "thank you and have a nice day" when I found out that she had hung up on me. I hope the phone call was recorded because this customer service rep was not very nice.

I love JustFab.com. People complain about the website because they do not read the terms and conditions that they must agree to when they sign up. The terms very clearly state that unless you check in each month before the 5th to skip the month, you will be charged $39.95 for being a VIP member. I have had an excellent, wonderful experience with this website. I read all the conditions and knew exactly what I was signing up for when I bought my first pair of heels. It takes 30 seconds to sign in once a month and skip that month if I don't have the money or don't like the choices. (Most people spend much more time than that on Facebook each day, so you do have the time; it's not inconvenient). Overall, it's a wonderful website. I highly recommend them for buying heels. Make sure you read contracts that you agree to!

After being persuaded to not close my account so that I could spend the $120 I had already been scammed out of, I was assured over and over again that I wouldn't be charged again. Surprise! I was charged again. I called to complain and ask them to reverse the charge and close my account. They said a supervisor would give me a call back in 2 hours. Literally, one week later, I call back to say that I never heard from anyone. After finally getting a supervisor on the phone (a 22-minute wait), I was told that in the recording of my previous conversation, I was told I would be charged again unless I opted out.

My daughter told me to look at this website for clothes. I never ordered and did not give them my credit card, but to my surprise, I got charged $39.95 for 6 mos. I never ordered or received any product from them and ended up calling them 4 times to end this. So finally, I cancelled my credit card to stop the unwanted charges and they scored $39.95 of my money never to be returned. It is beyond me how I got two memberships when my daughter only had one. They totally ripped me off for $39.95. Save your money, they will not refund it to you!

I checked my bank account and there was a charge of $39.95 from IBI*JustFab.com that I did not authorize. How do I get my money back?

Everyone on here who is complaining about JustFab are the typical dummies who do not read the fine print. When you sign up for their membership, if you read the terms and conditions, it clearly states that you will be charged $39.95 if you do not skip that month's selections by the 5th day and that $39.95 will be converted to credits that you can use for future purchases. This isn't a scam. You all are too lazy to read the fine print. Now that you're being charged for what you agreed upon, you all of a sudden want a refund for this scam. I happen to be a happy JustFab customer. I knew exactly what I was getting into when I clicked that I agreed with their terms and conditions. I've ordered 3 handbags from them and have nothing to complain about. The quality is topnotch and for $40 each, those were a steal. I even had a high end department store employees envying my bag. You all should stop crying and read what you're agreeing to!

Yes, I fell for what everyone else on here is complaining about. I did not really think they would continue to charge $40 to my name for the next five months. But unlike most people, I did not freak out and call them screaming. I called and patiently talked with a man named Phillip and told him my situation. He responded kindly to my politeness and refunded three out of the five charges put to my card. When according to some people, they could be refunded none. I luckily got most of my money back. It is ** that they "cannot refund your money". They can if they want to. I then purchased a bag and a pair of shoes with my store credit. I realized though that I still needed to cancel my credit card info with them. So, I went online to try and cancel and it said I needed to call in again and speak with someone to cancel (unheard of).

This company sucks. They have good products, and they ship fast; but they do this thing, where after you make your first purchase, you are automatically put into their "VIP" customer. This means that you are going to be charged automatically $39.95 each month, unless you skip the month or make the purchase. What company in their right mind does that?

I called the company in May and told them I would like to cancel my service with them. The gentleman informed me that I can skip a month and not be billed or charged. He had me under the impression that since I called to cancel, I had nothing to worry about because I was skipping a month just in case I see something I like in the future. Then, he went into this drawn-out story about him always skipping a month on the shoes he purchased for his mother. At the end of our conversation, I said, “Well, let’s be clear. I will not be charged, so we were clear on that?” Then, I received a payment in my PayPal account from a customer; when I went to withdraw the money it said, “Declined.” What?! After viewing my bill, I see that JustFab had taken a payment out.

After several attempts to cancel my account with this company by phone, and being on hold forever each time, I finally got through. They had charged my account and would not refund the money even though no product had been shipped. What company does this?! The customer service representative, who could have issued a credit at any time, refused and said it was just company policy. Poor company policy, poor customer service. If this company stays in business much longer, it will be a miracle!

Don't buy anything from this company. I just got my first shipment and I'm highly disappointed. The quality is just horrible and I'm trying to contact them about a return but can't figure out if there is anyone there on Saturday. How do you not work on a Saturday if you have an online business? How is a return label not included in the box? This is the first time that I have ever had that happen. From reading this, I will have to contact my credit card company about future deductions because I will be closing my account. Poor quality, poor customer service, just nothing to recommend this company. I should have stayed with ShoeDazzle which didn't have any of these problems.

JustFab.com (also a sister company to shoebuy.com) is one of the many cyber scams that have arisen since the drastic fall of the economy some-odd years ago. They have preyed on and continue to prey on everyday working people who (unfortunately) don't take time to read and research before placing an order. I personally haven't ordered anything from this company nor do I ever plan on it but I have friends and co-workers who've constantly complained about paying monthly for cheap crappy merchandise that is due to them (they either had to call and argue over or ended up being charged hundreds of dollars) and never received.

I created a preliminary membership to JustFab so I could view the shoe selection. I never entered any shipping/credit card info and I never purchased anything (The shoes appeared cheap even on their website). I made an attempt to close my account through the emails I was receiving on a daily basis; however, when you click the "Unsubscribe" button, nothing happened so I just stopped the emails. To my surprise, I continued to get emails almost daily. I then asked for my account to be closed through the live chat, and was assured the account was closed. I continued to get emails. I called the 1-800 number, and was again told that my account was closed, but that if I continued to get emails, I could just "mark them as spam". I still continued to get emails, which made me extremely angry. I again went through the chat line and was again informed by "Krystal" the account was closed and my email was removed from the system today. I will not be surprised if I continue to get them.

Even though the print for VIP info on their website says, "Every JustFab style is only $39.95. No obligation to buy. Skip any month and cancel any time." After you buy your first pair of shoes, you get charged $40 a month whether you get the product or not. As my email was going to spam and I online bank without seeing every $40 charge, I found out they have charged me almost $400 for products I never wanted, never bought, never received, etc. They say it is in the fine print when you buy your first pair of shoes, but they are extremely misleading to the point of fraud in my opinion with the visible text on their website. When I joined it was different. They just changed it but it is still not clear that you'll be charged if you don't answer within 5 days of receiving the email to skip the month. The first customer service agent was awful, unprofessional and bitchy.

I made a one-time purchase of a pair of jeans for $39.95. I was told that I was getting a 50% discount since it was my first purchase which amounted to $19.95. The jeans arrived and the quality was atrocious. I have never worn them to this day. I didn't bother to return since it was only $20. This was in July 2011. Imagine my surprise when I discovered in April 2012 that JustFab has been charging my account $39.95 for the past nine months without my knowledge. I am an active duty soldier and I do all of my shopping and banking online. I pay my full credit card balance every month but I haven't been reviewing my statements because I am getting ready to deploy and that has not been a priority. JustFab does not want the bad press they are about to receive for stealing from an Iraqi war veteran and soon to be Afghanistan war veteran.

I don't approve of paying 40 dollars a month for something I only used once. Please contact and post my money back if you all want the shoes back fine. I'm very disappointed.

I signed up on the JustFab.com website at 5:00 in the morning. A coupon flag appeared on the screen stating "Receive 50% off today only". I logged off so I could decide between two pairs of heels and since the coupon said "today only", I figured it would be valid at 7pm being as that was the same day! I logged back in to purchase the pair of heels and the site said I only would be receiving 20% off. I tried to contact customer service but they were closed at that time so I sent an email regarding my issue and I received an email back the next day stating that the coupons are time sensitive and that nothing could be done to reinstate the 50% off coupon. I told the rep that that was false advertisement and that I would definitely be letting everyone know not to shop on JustFab.com. It's not that huge of an issue but it's the principle.

Cancelling is hell - Unlike so many reviews here, I can say I read the TOS upon making my first purchase with JustFab. I made the purchase because (they claimed) portions of the proceeds were going to help Japan after the earthquake, and I thought the shoes were cute. Quality? Not bad. I could get similar from PayLess for around the same price.

Recently, I discovered that this page JustFab.com was charging me $39.95 every month without notifying me. The total amount at this time is $199.95. I talked with their customer service representative and she said that they will not return me that money and I have to choose 5 pair of shoes or something with those 5 credits. I choose 2 items, but I was so disappointed because I did not want to I just want my money back. Then I file a complaint with the BBB. After that, I received a message from JustFab that they will refund the amount of my credits in my credit card account.

On 3/12/12, I discovered that I had unauthorized charges from IBI JustFab.com on my credit card, dating back to 1/18/12, and biweekly thereafter. The total of the charges is $315.00. I called the company to inquire about the charges, as they were classified as a subscription on my credit card bill. They said an account existed under the credit card number provided, however the billing address I provided did not match, therefore they could not close the account, or provide more information. I expressed concern that the card they have on file was not authorized for use, and if they could not assist me further, I would be forced to contact the authorities.

I ordered the following on 2.29.2012 before the sale ended and was promised by their site these would be shipped: 02/29/12 31605419 Blakely Malaika Juliette Malaika $79.90 standard. One shoe was out of stock and they told me the entire order had to be cancelled that there is nothing they can do for me. They are misleading and deserve to be put out of business. Unbelievable.

This company scammed me into paying $40 a month for junk. I say junk because every single thing I have purchased has been absolutely 100% worthless, broken, cheap and/or completely unwearable. On top of that, when you email them, they will not respond, ever. I have sent them ten emails--not one response, regardless of what it was concerning.

I was not aware I was signing up for their membership when I made my first purchase and did not see the fine print on the "Terms and Conditions" that they will charge me $39.95/month if I did not login to their website and click the "Skip" button (at that time, they did not put that information in "How JustFab Works"). I did not know that until I get charged twice in my credit card. I called and asked to cancel, but they work their sales magic and keep me there and tell me I just need to remember to click "skip" button (but did not tell me I have to do it from 1st to 5th each month) so silly me decided to try again. February came and I checked my credit card statement and found out they charged me on 2/6! I called and tried to cancel and they did not refund me even when I told them I can't find anything to buy from their website. I really don't think it's a good business practice and I was not told I have to do "skip" button in 5 days!

I bought two pairs of boots from Justfab. When the merchandise came in the mail, they sent my boots in addition to a purse(?). The boots/purse were low quality but for the price, I kept them even though I wanted to return (by the way, they have an $8 restocking fee per item if you return) them. Without my knowledge, from this first purchase, I was being charged $39.99 for a monthly VIP fee. I never agreed to this nor do I ever want to purchase anything from this company again.

I have been considering joining this program, but have held out due to all the media attention this company has received. However, tonight, I reviewed the website and decided to get feedback from consumer information and ran across this site. Interestingly, the posts located here do not seem to match what I found on the website.

After receiving several introduction emails about the site, I decided to check it out. There was nothing in the sign-up process that explained that this was a paid membership with an obligation to buy every month after the first purchase. The way it works is they falsely advertised an introductory rate for the first pair of $19.99 to entice people to buy the first pair but they actually charged my card $39.99 instead.

I just ordered two pair of shoes for $39.95. In the package I read an attached letter that clearly states the "scam" that everyone is claiming they've been suckered into. The letter clearly states that you will be charged $39.95 every month as a membership fee. You are free to cancel at anytime, just like I did. They will try to get you to stay by adding points to your reward bank, but they’re salespeople and it's their job! Clearly not a scam.

I have only received 1 pair of shoes since signing up, yet my credit card has been charged every month. I've called trying to cancel, but that hasn't happened.

I'm not surprised about all the terrible reviews about JustFab.com. They did they same thing to me, I ordered 2 items, a month apart, and the next thing I know they are charging my credit card twice for $39.95. When I called customer service, they tried to say it was some kind of agreement/membership that charges your account monthly, but you are invited to shop.

Like everyone else, I also got suckered into signing up for a monthly membership of $39.95 without my consent after buying what I thought was nice bag online but really like everyone was really crappy once it arrived. This is super huge scam! Thankfully, they just refunded my money. The lady claimed that the membership information was located all over the website. This is not true. They lure you in by asking if you want to purchase one item for $19.95 or $39.95, depending on what it is. My thought is this site is trying to operate like Gilt or Hautelook but they clearly are very sub-standard and their stuff is really bad quality and then there is the scam issue! They should be shut down! It pains me that Kimora Lee is associated with this site! http://www.justfab.com/kimora.htm

I purchased 1 pair of boots that once I got them, they were hideous. At first I thought oh well, they were only 19.95. This was at the end of October. Then I was checking out my bank statement in December, and saw this company had been charging me $40 a month since I bought the boots. Disgusting. I went back online to sign up under different information to find out how clear this really was, the fact that they charge each month automatically, and it was not clear at all. Evidently, this was in the small print terms and conditions which is not even on the same page that you authorize payment. I immediately called them, only to be on hold for 30 minutes, then once someone picked up the line, I was instantly hung up on. I called right back, even more upset. Was on hold for another 20 minutes, explained my frustrations, and I was told that they would not give me a refund.

This company is a rip-off. I bought a pair of boots from this company for $19.95 (very poor quality boots); a month later, my credit card was charged another $39.99. I thought it was a mistake. I called customer service only to find out that I had joined a club and the only way I would not be charged was if I opted out every month. I quite reasonably thought I was just authorizing one purchase of $19.95. Evidently, this was in the small print "terms and condition" which is not even on the same page that you authorize the purchase. I was told that they would not give me a refund. When I tried to close the account, I was told that if I close my account I would lose my credit. I guess I'll use the credit then close the account.

I heard about JustFab.com website from a good friend of mine. I bought a bag from them, which I really like. To be honest, I wish I had never bought the bag! It was not worth all the trouble it has caused me. But like others, I was charged this fee of $39.95, because they decided to upgrade me and not inform me that if I upgraded and I did not skip my month of choices, I would be charged this fee.

I ordered from JustFab one time and the next month I was charged for twice as much. They just automatically charged me on my bank card.

This company is a rip-off. I bought a pair of shoes from this company for $39, a week later, my credit card was charged for another $39.99 because I didn't check a box to opt out for the next month. Okay, this was in the small fine print. I contacted customer service and the representative explained that they could not refund/credit my card back because I was supposed to opt out for the following month and each month after. She also made the mistake of telling me that 50% of their customers make the mistake of not opting out because the instructions are in small print. I contacted my credit card company and disputed the charge.

Regardless of the contract (very long and in small print), charging someone $39.95 a month automatically, unless they go online and click a button between the 1st and 5th of the month, is a deceptive business practice if you do not make it obvious this is going to happen. It should be clearly stated on the website that this is a "shoe of the month club" and you will be charged if you forget to opt out. How about opting in to be charged instead? Next, they make it very difficult to cancel. I tried calling 4 times. I was placed on hold for so long. I had to keep calling back. They will take your money online, but you have to call to cancel. Be prepared to wait on hold for 20-30 minutes to cancel. Then, the woman wouldn't allow me to cancel until she went through her hard sales pitch. I asked over 10 times repeatedly to "cancel my account". I got annoyed and she threatened not to cancel my account unless I "calmed down". I was forced to listen to her sales pitch and say no several more times.

This is the most unethical business I have ever stumbled upon. I thought I was purchasing a pair of shoes for $19.97 but was charged $59.94. I contacted their customer service simply. I simply stated that I wanted to return my shoes (the website states "free shipping and free returns") and receive my refund. They said they would only refund me $14.97. I closed my account. But in order to do so, I had to make a purchase with the "credits" in my account! Needless to say, I reported them to the BBB and I have inquired with my bank. Never again will I purchase a single thing from JustFab.com. Oh, and their customer service is terrible, unethical, uncooperative, and unresponsive.

I had called them in May 2011 to cancel my account. I didn't care for any of the shoes and I didn't want the obligation of having to log on, and decline their selections. The only way to cancel the "membership" is to call. I did so. I stopped receiving emails, I had every reason to believe that the account was canceled.

I've been a member of this website for 5 months and I don't get why these complaints are even listed. It is very apparent that each month you have to make a choice to either make a purchase by the 5th of the month or hit the "skip this month" button, to either skip the month or make a purchase at a later time that month. Whoever doesn't read the guidelines or at least the FAQs before they give out their credit card info needs to have their head examined.

I love the shoes on this site but I'm now afraid to purchase anything because of what I am reading from other buyers. If there is any way not to have to have a membership I would love to purchase shoes. Thanks.

For a business like this, in my opinion, their shoe selection should be much more expansive. I signed up, thinking that I would have more styles to choose from for my ever changing "boho" type personality. Wrong! In my "personal" boutique, I get a choice of 6 different pairs. The styles are so so and it's either extremely high heels or super flat flats and nothing in between. If I were to have entered into this, paying the $39.95 a month, I would not be satisfied, and would feel (maybe even financially forced) obligated to purchase shoes I only felt mediocre about. Then, I look at the designers, and they are women working in high fashion ranks who should know better. In my opinion, there are better places with greater choices to get your shoes rather than this silly online shoe club/fad. Ladies, there is still something to be said for being able to touch your product before you purchase it. Shoes fit into that category in a highly important fashion.

Okay, this site is ridiculous. I get that they charge you every month, but I clearly clicked "skip this month" on their site, and they charged me the $40 anyways.

I ordered two pairs of shoes that never arrived. It was my first and only order. They told us when we called that about half their packages go missing because they use a third party service through the USPS. Interesting. I called and was to receive a credit, but then I was still charged the membership fee 2 days later. You would think that, given we never received anything and no longer had any open orders, that they would credit the fee too. I called and was told that the only way the membership could be canceled is if I bought something with the $40 credit. Membership fees were non-refundable. Otherwise, it would keep recharging monthly.

I made a purchase in July 2011. On August 8, 2011, $39.95 was automatically taken out of my checking account by this company. Nothing was purchased!

I brought some shoes from this company on July 14,2011. They automatically sign you up for their VIP program. $40 a month will be deducted from your account between the 1st and 5th of each month if you do not opt out. I opted out of the August payment but they charged me anyhow.

The original complaint listed for JustFab.com should be removed. Mairi included a quote from the terms and conditions, but failed to include the paragraph immediately following:

I have an issue with the review posted on your site regarding justfab.com. The company is not at fault if the person signing up does not understand what they are signing up for. Not only that, the site sends you reminder to go check your selections for that month. If they just bother to go to the website once a month and refuse to buy any of their selections there are absolutely no charge. The customer should know enough to keep track of an account they created. Not to mention, why didn't this person get in touch with company after the first charge on their credit card. It sounds like the consumer is the irresponsible one in this case by not keeping track of their account or their credit card. You can't just blame the company when you don't do your part.

I am a Justfab.com member and I love it. Just to let you know Justfab.com does explain that this is a shoe club and how the club operates. Please see the terms and conditions. They are very clear but you must read and do your research before you give your CC info to anyone or any business. Take care.

This shopping website started charging me a $39.95 "credit" every month. When I called to ask why I was getting random charges, they said I was supposed to "opt out" of the last three months’ fashion selections. Basically, it's a scam that forces you to make purchases. When I signed up, I thought all I was purchasing was one pair of shoes, and there was no membership fee. Here is the exact, unclear wording from their website: "Purchase only the items you want for $39.95 each. Buy a pair of shoes or a handbag or mix and match with one of each. Or, you can really splurge and buy several items from each boutique! If you can't make a purchase one month, simply skip this month, and we'll send you new options next month.” There is no statement that if you don't "skip this month", they will charge you anyway.