
JustFab Reviews
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About JustFab
JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.
- Special first-purchase discount
- Free shipping for VIP members
- Personalized style quiz
- Discounts for VIP members
- Must pause to avoid monthly charge
- Credits do not apply to sale items
JustFab Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 25, 2021
JustFab has good search criteria. I can pick heel height, size, and color as far as shoes. I really like the quality. Every once in a while, when I order a clearance item and it's the wrong size, they may not have the right size in stock when ordering it. They're good about returning them. Being a member, I like having to go in and skip every month. I just wish having to remember to do that every month. There is an email reminder. But sometimes, emails get lost.
Hello Lisa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our email reminders will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Feb. 25, 2021
I’ve been pleased with most of what I've received from JustFab. Everything is set up user-friendly and the quality itself is good. Before, it used to be a little bit confusing to skip a month when I didn't want the credit to be taken, but it's been simplified too.
Hello Ashley,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 24, 2021
I signed up for Fabletics and JustFab was an advertisement. I went to JustFab and I love shoes so I continued getting them. I’ve been a member for a couple of years but I don't do a consistent order every year. I skip the months more often than ordering. Still, I like having the option of cheap shoes. I like my nice shoes that are expensive ones but sometimes, you don't need $200 boots to match an outfit. So, it's nice when you can get your boots for 40 instead of 200. I've had some fuzzy boots that are UGG look alikes that have been my favorite because I can wear them at work. If they get a little roughed up, I don't have to worry about it. JustFab has an awesome selection and the prices are very affordable. You should be able to find something you're looking for.
Hello Kelly,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Feb. 24, 2021
Sometimes, navigating their website is hit or miss. I've been used to it so I know to click through the tabs. But sometimes when I'm trying to go back and look for something specific, that's hard. It's always better if I'm just browsing and have no one thing in mind. But being a member, I like the fact that it's cheaper. The more credits that I build up, the more goodies that I get. When I've had problems in the past, they were always there to help me with those and made it easier. I had to return a couple of things and there was also a time when I was going to cancel it, but instead, I ended up asking some of my credit stuff and they were really helpful.
Hello Sasha,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 23, 2021
It’s pretty simple finding items that I like at JustFab. I'm kind of disappointed though. I had a little disagreement with one of their customer service reps. They had an old account for me. When I first ordered, I had a different email account. I haven't ordered from them in a while, and I opened a new account with them in May of last year, and I ordered some stuff, and everything was great. Then, I realized that they've been charging my card ever since then, although I skipped the month. They're telling me that they've been charging my card because I have two accounts with them. I said, “How is that my fault? ‘Cause you guys reactivated the old account. I didn't. I gave you guys a new email address.” The rep was like, “Oh, no. When you called you gave us the email address.” I said, “I would never use an email address I haven't used in over eight years.” He was going back and forth with me. So, that was my bad experience with them.
Hello Samantha,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 22, 2021
I’ve had good deals on shoes, which allowed me to get more styles than I normally would from just shopping in a mall without having to leave my house. I usually like JustFab's selections but I tend to shop for the more practical option. A few years ago, I bought the thigh-high, black, suede boots and I still have them. I've had them for at least five years. They’re perfect. The quality is great. If you're on the fence, just do it. There's no bad result for just giving it a try.
Hello Tiana,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Feb. 21, 2021
I've been very pleased with JustFab. I go off on my own to find my own stuff. Their stuff is good quality and they always have size.
Hello Shawntell,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Feb. 20, 2021
I've been ordering from JustFab for a while now. I mainly buy from them because I'm a tall girl and I have “big feet”. They always have my size. I just type in what style and color I want. In all the years that I bought from them, there was only one time that they were out of stock in a size. But they were able to help me, and they were able to get me something similar quickly. The thing that I like the most is how affordable it is. Also, they are always doing great deals. I'm very surprised at how quickly the shipments come. And the one time that I had to return something just because of a sizing issue, it was a very simple process. It was explained to me very well. The biggest thing that I hear from people is that they don't want to have to pay every month. I just tell them that, “If you don't want to buy anything that month, you can just skip it for the month.”
Hello Becky,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 19, 2021
Some of the shoes are not as good quality as they could be or the purses. But most of the things are okay. I like sales and I wish JustFab has more clearances.
Hello Pi,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had regarding the quality of our products. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 18, 2021
I love being able to look through the different styles and do replacements with the shopping online. JustFab does make the process of swapping it fairly easy. I don't have to return things too often, but when I have, it has been a fairly easy process of just filling out a request online and shipping it off. The shipping time is usually fast and the quality is usually good. It can be challenging sometimes with slight size differences between different items like I might get same shoe size and one pair fits while one pair doesn't. When I do order, I'm happy with what I get. But I order so rarely anymore. What I'm doing is having to remember to say that I don't want the credit that month.
When I first started ordering with JustFab it was a lot easier because more items were within the price range of being able to use a credit for it. Probably over the past two years, it's been a lot more difficult because the styles that I typically would get are either below the price that I can use a credit or above that price. Right now, I have maybe five or six credits that I can't use because they won't let you use it for an item that costs less than the credit value. I wrote to them and was saying if it's a credit that I paid for, I don't care if I'm spending less than the credit's value. If the credit is worth 39.95 and I want an item that's only worth 29.95, I still want to be able to use my credit for it. If I can't use my credit for it, then I wind up having paid for a $39.95 credit and still paying $29.95 for the separate item. It seems silly to me to not be able to elect to make that choice myself.
Hello Khara,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 17, 2021
I like the products of JustFab. I've taken advantage of the spring sales and summer sales that they've had. I love the items that they have especially when they have some items that are at $10 prices. The convenience of having a good quality shoe with a good price is always nice. I do like mostly all the styles and collections that have been offered to me except I've been trying to find a small booty with a low heel and I haven't seen one of those yet. But I've already have recommended JustFab and they've purchased.
Hello Maria,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Feb. 16, 2021
I talked to one of JustFab's reps when I was trying to cancel because I was trying to cut out expenses out of my budget. They talked me into, “Well, you can skip unlimited amount of times. You don't have to actually get their credit every month.” They also talked about their benefits and convinced me to stay on. At that point, I forgot to skip and it was another X amount of money that came out but I wasn't budgeting for. Apart from that, the jeans are really good and I like their booties. For the price, they have good stuff.
Hello Aracely,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 15, 2021
JustFab seemed like it was a good price for a good pair of shoes, so I tried it out. They’re good shoes and I like them. I just don’t pay attention sometimes or when I would see it, I think, “Oh, shoot, they just took money off my card. I ain’t stopping this month.” There would be times when I think, “Oh, it’s winter time. Let’s go back to repair boots.” “Oh, it’s the summer, let’s go back to repair summer shoes.” There’s a time when you forget about it and you can’t get your money back necessarily. I forget about it sometimes and when I remember, I end up buying three or four pairs of shoes at a time ‘cause I got credit.
The quality is good. I still have most of the shoes that I bought five years ago. I haven’t worn a whole lot of them on a regular basis, so they stay in good condition. They are comfortable too. Anything that I bought, if they have been too tight or couldn’t fit, I found somebody to give them away to. I’ve also considered stopping my membership because I don't buy that often, but I've always been a fan of something that I like on there. I never end up stopping it when I go in there to buy my shoes. I let it keep on going.
Hello Tracy,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 14, 2021
For the most part, the quality is good. I feel like I don't get my money's worth for some of the shoes, but it's far and few between, so it's nitpicking at this point, especially for the price.
Hello Julian,
We appreciate you bringing this to our attention about our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 13, 2021
I've been a member for 12 years. I constantly have credit every month, but I don't necessarily buy something every month. I'll have a bunch of credits and redeem at once. Sometimes I feel a little late to the party, and they're already sold out in my size, but there was a time I ordered five pairs of shoes. There were also some purses I bought nine years ago, and I absolutely loved them. They get ruined fast once you use them all the time, but those purses that I've gotten back then were my favorite thing. For the most part, the quality of JustFab's items is good.
Hello Krista,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 13, 2021
JustFab is awesome. It's easy to find items because everything is categorized. For what I'm looking for, I can search anything, and items will pop up. The product quality is fine as well, so they should keep that same energy for it. Being that they are a decent price, the quality lasts long, so I appreciate that. I bought all types of things, clothes, shoes, and accessories. It wasn't just one particular area. So far, I've never had any issues with them as far as quality or lasting long. I still have them and things that I bought that were much more expensive didn't last as long as those items have.
Hello Christina,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Feb. 12, 2021
My boutiques don't align with my style, so I'm curious. I have tried changing up the questions to see if that yielded different results, and it didn't. I don't usually even look at my boutique. I just search for what I'm looking for and go from there. I recently purchased three pairs of boots when I hadn't purchased anything in quite some time and I liked them. Two pairs were knee-high boots (one in black, and one in gray) and then, these other ones were high boots. They were wedged and they were black. They were comfortable and I'm satisfied. I've worn only two pairs and they fit well. I assume the other one fits well too because it's just in a different color.
I continue to skip month after month, but I liked the convenience of JustFab (instead of having to go out and shop for shoes). That's why I've stuck around. Quite a few times, I forgot to skip a month, and I accumulated some credit. It had been some time, so I was wondering, "Oh, are they even still valid?" I was happy to hear that they were still valid and I was able to use those credits. One piece of feedback, however, is it was unclear how to use the credit. When I purchased these recent three pairs of boots, I noticed that it was applying the credit, but it wasn't clear if I could remove the credit and use it at another time.
Hello Kamaria,
We appreciate you bringing this to our attention about how our credit works. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 12, 2021
I like the website. It’s good. I like the shoes too. I also like to check out the variety here and there and see what's new. Some of the shoes are very well made but some look a little bit more on the cheaper side.
Hello Yahaira,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 11, 2021
I liked a lot of the products that my sister was getting from JustFab. They weren't too expensive especially for day-to-day use of shoes that were comfortable that was why I decided to sign up with them. The questionnaire of what you're looking for gives you an idea of what products you can purchase and it seems simple. I like the selections given to me because they fit my style. Last month, I got a couple of flaps and a couple of slip-on shoes. The quality is good. Considering the price, it's a really good deal that you get.
I do like the sales that they have. Those are usually good. The recent one was you could get a pair of shoes for $5. It's not just shoes but many other different things. My daughter has gotten a lot of their jewelry which she liked. She likes to purchase stuff from there too. We could both use the same account and she's able to find something that's more to her liking versus what I usually like so we're not restricted to my liking. She's able to view the site and go ahead and purchase items that fit her style as well. I like that and it's very convenient.
Hello Noemi,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 11, 2021
I had some extra credits and I let my girls go ahead and pick out some Christmas gifts. The process was easy. I sat them down in front of the computer and they spent some time scrolling through the web. One of them found some clothes and the others found shoes. I like the quality. It's definitely something that I'm interested in continuing to do though one of my daughters said, “I wish they have some more selection of wider shoes.”
Hello Tawnee,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding adding more wide size products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Feb. 10, 2021
I have 50 pairs of shoes from JustFab and my husband built me a full shoe closet. I liked the prices of the products and purchasing is very easy too. They have my preference thing, so it’s easy to find what I'm looking for. I get a lot of boots through them. The quality is very good.
Hello Diana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 10, 2021
Everything’s been great with the quality of the things I’ve bought from JustFab and I haven’t had any issues. But it’s sometimes hard to remember to cancel JustFab before the fifth of every month so I don’t get charged. That’s not very nice but it is what it is.
Hello Mischa,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 9, 2021
I liked the shoes that I saw at JustFab. I've been pleased with all of what I purchased, including a pair of boots.
Hello Michelle,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Feb. 9, 2021
I like the convenience of ordering online from JustFab and the order coming to my house. I'm happy with everything that I've ordered from them. I have so many boots from them. I purchased these olive booties with two little buckles on the side maybe two years ago and those are my favorites that I usually go to and wear when I'm looking for something casual-cute to put on. I have these nice beige, almost above-the-knee flat boots too that are super cute. They're high in the back and they have a string going up in the back. Those are my second favorite.
I usually order boots and the quality could be a little better because sometimes, they come off as looking kind of cheap. I've had some friends comment on my boots that they are cute and I tell them where I get them from. They say that's probably why they look a little cheap. I tell them if I didn't tell them where I got them from, then they would probably still think that they are cute. Everybody knows if you say JustFab, they're under $40 or $40. But to me, that's very economically and rationally priced. I don't wanna pay a lot of money. However, I feel like right now, some of the things that I'm being sent is not kinda my style. They could work on it but it possibly could be 'cause I haven't updated my profile. But for the most part, it's okay. Others should go try to get JustFab. They have such cute boots at a discounted low price and they're super comfortable.
Hello Sacheen,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 8, 2021
I liked the item that I saw on the JustFab site. I purchased a pair of sequined pants for New Year's Eve from there and they were of decent quality-wise. That was the first thing that I purchased in a long time. I've been working from home and I don't really need the same kind of things that I needed previously. I've gotten to the point where I just know that I'm gonna cancel their subscription thing every month. I appreciate the fact that there's information there and the fact that I can skip every month. It’s a little annoying but I get that that’s the business model.
Hello Carly,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 8, 2021
JustFab has excellent quality and I like their selection of shoes. I've been with them forever and I've been paying for my membership monthly. When I think about it or if I needed a shoe for an occasion, I'd go out and spend my credit. I love all my shoes which is a very huge shoe collection right now. I love all my wedges. Even though they're super high, they're easy to walk in and very comfortable. The boots I have are awesome. I just got some snow boots and I even bought some snow boots for my daughters. When I first started, they had a huge selection of shoes and wedges that I really liked. I did that for years. Lately, it seems like the selection of wedges have kind of gone down. As cute as they are, I need some stability. I can't wear heels. I just turned 50. I can't be teetering anymore.
Hello Sophia,
Thanks for writing a review! Your comments regarding adding more products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Feb. 7, 2021
JustFab is a great service and I've been a member for a couple years. You just have to remember to answer your boutique within the first five days. Sometimes, life gets away from me and I forget but then I have that credit. The quality has gotten better. I bought several pairs of shoes a couple years ago. I live in Alaska so when we wear our winter shoes, they usually wear out in the season because they're worn pretty much every day. I noticed that kind of the sole wasn’t the greatest of quality on a couple of pairs of low-heeled boots that I bought several years ago. But I have enjoyed greatly the pair of boots that I just got. Once I got the booties they were about a half an inch too tall but I still wear them. I would love to have a selection of shoes that were two inches or below. I'm already 5’8 so wearing three to four-inch heels is not something I would wanna do. The other thing is I'm older so I'm not into stilettos.
Hello Teresa,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Feb. 7, 2021
I enjoy shopping with JustFab and I have no difficulty with their website. I like the special offers and the discounts. It takes a week to get an order after it's been placed. I just got an order a few days ago. The quality of their items is very good. With JustFab, you just have to make sure you do the deadline if you don't want to order for that month. In my case, anytime I've called the day after I forgot, I had no problem correcting it.
Hello Jackie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Feb. 6, 2021
As a member of JustFab, I like the discounts and the reward points I get which I can use towards my purchases. I also like that I can always have time to make a choice on what I want and the discounts I get rather than being in a store where I'll be like, "So I guess I'll get this item." and then end up taking it back. I had to return a jacket to JustFab because the size was a tad too big and the process was easy. Their reps did all they could to help me.
Hello Diane,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Feb. 6, 2021
I have JustFab for adult women and Fab Kids for kids. I like the options I have as a member. When I want to skip the month, I can. If I don't, they always just credit it. JustFab gives me options on how I like my styles. From that, they pick out what outfit or shoes I might like. Last month, I got some boots and I'm really happy with my purchase.
Hello Avelina,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Feb. 5, 2021
I like JustFab's prices and the fact that I can skip my month. The style expert also does a pretty good job with the selection that's given to me. I take advantage of sales all the time. I get 13 boxes at a time and I save the boxes. I like the sandals for wintertime with heels that bear anything. The items are of pretty good quality. Someone always asks me where I get my shoes from.
Hello Kathy,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Feb. 5, 2021
The deal was good. I decided to take a chance and see what type of quality that JustFab produces with their shoes at that time. I was able to be able to know that I could find something monthly to add to my shoe collection. That was the reason why I did it. But it has been hard to do that lately. I have not been able to find much that I like. The quality is good. But throughout the years, some of the quality has changed a bit. Some of the selections of shoes have changed a bit since. Based on what they still have, I like the pumps. They're not as many when I first started. So the selections that I get are not really something that I like, at the time. I purchased two months ago. And even with that, the quality of the shoe was not that well, so I had to return it.
Hello Terri,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 4, 2021
It was easier for me to order something online versus doing things because of my job. I normally tell others I get on JustFab, and then they ask me for the price and they always like it.
Hello Eliana,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Feb. 4, 2021
Sometimes it's difficult to find a style I'm looking for on JustFab. There's so much there. Sometimes, the recommendations of the style expert are spot on. Other times, I'm looking for something I don't normally purchase. Also, somehow I ended up with two accounts under two different email addresses. I kept getting charged the minimum because I didn't know I had the accounts. Other than that, for the price, you can't beat the quality of their items. I like a lot of the boots they have.
Hello Cathy,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 3, 2021
I purchased from JustFab because of the discounts but they're a pain in the ** so I'll cancel. If I have points and I'm at a certain level, that does something to the price but it's not accurate. They gave me credits but then when I go to buy, all of a sudden I'm charged the regular price and not the discounted price when I put the item in my cart. So, I've been skipping months because I don't like all that. It's a jack-up system. Also, I got a credit of $10 because I returned something. When I went to use it, it doesn't pre-populate in my basket. So, I had to call to get something ordered. I've bought boots and sandals from JustFab and they have great variety. They have good quality items and I like their cute stuff. But, they make me work for it. Sometimes I can pick up stuff which then depends on my points. So, I have to be willing to get jacked around a bit.
Hello Steph,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 3, 2021
I normally go to where exactly I wanted to get the item. It's very easy to get. What I always do is if I see anything I like, I go ahead and buy it. Then if there is any promo, I still go ahead and buy. Almost all the things are awesome. All my handbags are JustFab. Then almost all of my shoes are JustFab. I like them. The bags are my favorite because I love their shapes. The designs are awesome. Also, most of their boots. JustFab always brings in new things, and they always let people know what they have. There is something that I'm always pleased with.
Hello Blessing,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Feb. 2, 2021
I have purchased several boots, and all of them have been great. The quality is good. Because most of everything I got from JustFab, I still have. What I like about them is you can order your true size. And they’re comfortable.
Hello Johnnie,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Feb. 2, 2021
The cost of the shoes and the ability to have the credit build up made me choose to go with JustFab. The selection of their style expert is pretty accurate. I like the ease and convenience of purchasing from them. I also like it when I get their special offers on notice. The quality of the items fluctuates. Sometimes I’m really excited and happy with everything I've purchased. Then other times, some of the clothing materials are not what I expect but that’s true with anything you buy at any store. But if you do want to return something that isn’t the quality, it doesn’t always allow you to because it's not part of returnable items which is not fair. Other than that, the pair of wedges, mid-calf, suede boots were the most comfortable thing that I purchased. I'm gonna look them up again to reorder.
Hello Sorcire,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Feb. 1, 2021
At first, it was the prices that made me purchase from JustFab. I would have canceled a long time ago, but I had to call to cancel. So, I tried to be really good about skipping. Then I'll make multiple purchases back to back once I've accrued from the months I haven't skipped. My last purchase was back in October. I got a lot of different things like clothes, shoes, and kids shoes. Their quality matches their price.
Hello Ashley,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Feb. 1, 2021
A friend of mine told me about JustFab and they have really cute styles, so I decided to purchase from them. It's fairly easy to find what I want from their selection but there are more things that I don't like about being a member than the things that I like. I keep hoping my next experience will be a little bit better. They have really cute shoes and it sucks that the few things that have happened, have happened. I tried to call but it took so long to get ahold of anybody that it was a pain in the butt.
One time, they had a sale going on where most shoes were 15 bucks, so I bought three pairs. One of the pairs did not fit. The sizes of JustFab's shoes are not terribly consistent. You could strictly buy a 7 and it would fit. Sometimes, you'd have to buy a 7.5. With my last order, I asked for an exchange and I kept waiting for them, but they just cancelled it. I should have gotten some sort of explanation. Not only did I not get the shoes I wanted to exchange, but I didn't get my 15 bucks back either. I'm going to have to call, but I'm busy. I don't want to call for 15 bucks, but it’s my 15 bucks, so it's frustrating. It shouldn't be that way and the money should be back on my account. And that was not the first time that that happened. So many times, I've had to either return or exchange something because it didn't fit.
One time, I had one heel that broke off while walking and I got my money back with that one, but I had to call and explain. Then when I got the shoes, they didn't fit. So I had to exchange them again. And by the time that happened, somehow, I lost my credit completely. I had to call and sit on hold forever. Then after a long and drawn-out conversation, they gave me my credit. So, I used that.
Aside from that, a lot of times, the shipping takes forever and by the time I get the shoes and they don't fit, then I got to send them back and go through that whole hassle. So a lot of times there had been big lags in between my buying stuff there because of that reason. Then, for the VIP membership, they’d take the money out and I get that that's part of the deal. But I also do Adore Me who does the same thing and with them, if you forget, you can go in there and ask for a refund since you didn't really mean to forget. Also, there's no consistent day when JustFab would take the money out of your account. It depends on how the week falls, so it's hard to determine. Then, you don't get your money back. You spend money and you don't get it back if you have to return the item. If they didn’t have such cute shoes, I would’ve cancelled my membership a long time ago. But I love their shoes.
All in all, as long as I don’t return or exchange anything, my experience with them has been good. But if I return or want to exchange an item for a bigger size or a smaller size, then it always starts to be a problem. It's also hard to get ahold of customer service through chat and when I've done it on chat, I seem to always have to call because I can't go into a big long explanation. Other than that the suggestions of the style experts are way off. But most of the shoes are good quality. I've had shoes that get scraped though. If you get out of the car and you hit a curb with your toe, they're done. I usually buy a lot of black shoes for work and that happened to some of them. But for the styles, I'd tell others to go to JustFab and they might find what they're looking for. However, I would say that they don't always fit and when you run into that problem, then there's an issue.
Hello Malissa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 31, 2021
I saw a school that mentioned JustFab, so I decided to try it out. And it's easy to just cancel every month with them. My experience with them has been easy, simple, and quick. You could try different styles, different categories, as well as different types of boots and dresses on their website. And it's very easy to find the items that I want. The selection and quality of the products they have available are pretty good, too. Overall, my favorite purchase is my boots. I really love winter boots. There are also certain items that I liked among the ones suggested by the style consultant, but then I usually just go off and see what else they have. Other than that, they'll send you a text saying you can get $10, but when you log in, it doesn't give you the promotion. So, it gives you whatever credit you have already and they keep sending you emails and texting, then they tell you to click on it. But the website wouldn't update to get it to the 10 bucks that they're promoting.
Hello Ingrid,
We appreciate you bringing this to our attention about promotions that did not apply online. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 31, 2021
JustFab is pretty simple and easy to use. My biggest thing is I forget my password a lot of times, so it's nice to just be able to go in and not have to sign in all the time. They do a really good job and the products are of good quality. I just got three pairs of boots. They're really good for the price. It takes around a week or less to receive the order, which is actually impressive.
Before signing up with JustFab, be aware that you have to go in and cancel. Otherwise, you'll get charged. If you're on a really tight budget, that may not be the best. It's around $39 and it can be tricky for somebody. But I appreciate that it's a subscription because you can let it build up credits. That's why I've purchased three pairs of boots is because it has built up credits from when I didn't go in and cancel. So overall, it's a great subscription for shoes.
Hello Angie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 30, 2021
I've been using JustFab for a long time and I like the VIP perks and the rewards points that they give us. The style expert selection always fits my needs. Everything was $39.99 when I started in 2013 then some of the things went up, but it was worth it. Then if you really don't want the subscription, make sure to skip the month before the 6th. Overall, there are a variety of things that you can purchase from JustFab. It’s good quality.
Hello Samantha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 30, 2021
JustFab's shoes were catchy and the price was even catchier. I found it easy to find the styles I wanted but their style experts need help because the selection they've given to me was ugly. I rarely like the items they suggest. About a month ago, I got four pairs of shoes which included a couple of pairs of boots and a pair of sneakers. I'm a VIP and I like the option of skipping a month or you could save your credit because if you do it then you forget, like I did, by the time you come back during the spring, you could go on a shoe spree. And then, you feel like you earned it. Technically, it’s your money, but when you’re a female, you'd know how it feels to just buy three pairs of shoes and not have to hear anybody’s voice about it. I usually recommend them and tell others, "You see my shoes? JustFab."
Hello Ebony,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 29, 2021
I get notifications from JustFab when new styles are coming out and it's relatively easy to locate the items I'm interested in on their website. I like their Black Friday promo where it's either buy one, get one free or 50% off and when I order, it usually takes three or more weeks to get the product.
Hello Jeimy,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Jan. 29, 2021
JustFab is subscription based. Don't forget to skip a month if you need to. When I go up the website, there is pre-selection. I like the discounts.
Hello Karen,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Jan. 28, 2021
This is my first impression of JustFab! The VIP price is an unbelievable $10 for the first pair of boots or shoes. After choosing the first pair of shoes or boots, the items after that are 50% off the already low prices. JustFab does not kill the customers with shipping prices; free shipping is available for orders over $39.95. If a person is good with keeping up with freezing the subscription before the specific date, JustFab is an excellent choice for shopping. The company has many larger sizes too! I highly recommend this company!
Hello Shani,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 28, 2021
I like the ease of using JustFab and the style of shoes that they offer. For the most part, the items are stuff that I would wear although I have skipped a month or two. I have sent something back but only because it was the wrong size and the process was very easy. Aside from shoes, I like the face masks. I'm not big on costume jewelry but they’re okay. I feel very good about the products I've received.
Hello Pam,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 28, 2021
Ordering is a pretty easy process. You do everything yourself online. And then, the items are of decent quality. However, if you don't skip within the first five days of the month, then you are automatically charged 40. So, you have to pay attention the first few days of the month. I don't like that where you have to skip or your account is going to be charged. Or you have to make a purchase or your account is going to be charged. I'm about to cancel my account.
Hello Leslie,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 27, 2021
Being a member, I like buying boots. I'd rather not have to skip every month. If I don't want to purchase anything, I'd rather not have to be tied to that. But the boots last a fair amount of time. People ask me where I get my boots all the time and JustFab is what I tell them.
Hello Deana,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 27, 2021
It’s easy to find the items on JustFab’s website and the last time I bought from them was during the holiday. JustFab is doing an awesome job and I love them. I never had any problems and I would recommend them to others.
Hello Sandra,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Jan. 26, 2021
I’ve purchased a few shoes from JustFab over the 15 years I've been a member. I like the 39.95 for any shoe. That has always been cool where you can get a nice pair of shoes for a good cost. The quality of their products is excellent too. JustFab tries its best to suggest items but I rarely ever buy their picks. For the most part, I browse through different options that I'm looking for at the time. JustFab has Fabletics and they have something for men and kids. It would be nice if they start doing lingerie sets too. On the whole, I’ve recommended one or two friends to JustFab. I also know a few people that are members and they like it.
Hello Elizabeth,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 26, 2021
Navigating JustFab's website is very easy. Sometimes I like the things that their style consultant suggests. But a lot of times I buy shoes for work and some of what they recommend are more for stepping out than office-type style. I've had shoes that I bought from Justfab that I've had for years. The quality is very good especially in comparison to the cost. I have a lot of shoes so I don't wear the same pair every day. I have these black suede wedge heels and they’re a tie up. I've worn them probably the most out of anything I've ever bought. With Just Fab, there's always something fresh and different designers are always coming out with new things. One thing I appreciate is they show you how to wear most of the styles or what they are paired well with as far as fashion is concerned. I'm very happy with the service at all levels and I'm pleased every time.
Hello Ebony,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 26, 2021
JustFab charges my credit card for $40. But when I go to buy something, if it's on sale, I still pay $40 for it. That's kinda messed up. Also, I bought sweaters. But I don't think all of them are like $40-quality sweaters because they're not cotton. If they actually were handmade, it would be one thing, but I can't tell if they're handmade. But the recent sweaters are cool.
Hello Marie,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 25, 2021
JustFab is fine and I've been ordering from them for a few years now. The process is easy and the prices are good. I'm satisfied with the quality of their items too. I bought most of the stuff I gave away for Christmas from there. My friend really likes the shawl or wrap.
Hello Debra,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 25, 2021
I love the product. But JustFab should not run out of some stuff so fast. Everybody doesn't like the same thing. So, I'm sure it's hard to tell what would fly and sit. My problem is I shop and browse, and I put stuff in my cart, and then I come back a couple of days later, and I add something else. And then I might wait for a sale or a coupon, and then the item I wanted is out of stock. So it's my fault, too, I don't always buy stuff right instantly. They send emails and say, “Oh, we saved your cart.” or “Did you forget your cart?” They do send reminders. But it's just me. I'm OCD, and I like to wait for good deals and coupons.
Mostly I buy boots, booties, and shoes. Because I'm a sales rep. I'm outside and driving and in and out of my car, and weather. I don't want to pay 120 bucks for a pair of boots. I love the pricing and that I can get lots of different shoes, because I'm a shoe addict, and not feel like I'm spending tons of money. Also, that I can wear them in the weather, and not worry about how expensive they were. They're very reasonable price, they have great sales. I get compliments on my shoes and boots every day when I go to work. And I always tell people where I got them and about the website. I brag about the JustFab stuff and also the ShoeDazzle stuff. The points rewards is awesome.
But one thing that I don't like that they could change is you can't use a promotion and a credit at the same time. I don't understand why because the credit is my money. Like if I return something and I have a credit there, and then there's a 20% sale, it won't let you use both. I should be able to use my money towards purchasing product. Whether you have a sale or not, it's still my credit, right? So, that's frustrating. Also, when you go to the website, there are tabs at the top for JustFab, ShoeDazzle, and FabKids. I thought they were all owned by the same company. ShoeDazzle does the same thing. If they could change that on both websites, that would be awesome. That would make it Fabletics. It would make it very fab.
Hello Valerie,
We appreciate you bringing this to our attention about credits that cannot be combined with promotional offers. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 25, 2021
I looked at the website of JustFab and I loved what they had to offer. I'm into flats and I get all my boots from them. I love 99.9% of them. Sometimes, I got a pair of boots and they looked a little cheesy. But they were comfortable. I really love JustFab. I just had to remember to get on the first of the month and skip it, so I won't be charged.
Hello Jo,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 24, 2021
I get what I need. It's easy to choose. And if I have credit, I can just use it in the future. However, I’ve been finding a lot of shoes that are cheaper somewhere else. So, it's not very competitive at JustFab anymore. But some of the purchases are great selections. And the price for purses are great, too.
Hello Joanna,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to address your concern regarding our product prices. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 23, 2021
JustFab does a great job. It's really easy to find my size and the items that I'm looking for. The styles from the personal design specialist match my own style.
Hello Shereka,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 22, 2021
It's straightforward information when I actually buy. I normally go with my own pick and those are of very good quality. I know you have to skip the month before your five days - the first five days of the month- are up. However, JustFab should send out a reminder email. Because I've been caught off guard where I would forget to skip, and then, they would remove the 39.99. I know that is part of the rules. I can still buy things with the money that they take from my account. But I can't do that all the time.
Hello Markesha,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 21, 2021
I like the styles and the convenience of JustFab. The selections given to me are pretty good and I like everything that I've seen. Last month I bought boots that you can wear with leggings. So far, the quality is okay. I've been very pleased. I'm getting ready to do another purchase. It's just right now, things are not really in my budget so I have to wait for the sales.
Hello Karen,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Jan. 20, 2021
I signed up with JustFab for their sales. The quality of their products is okay. I purchased some boots and they sent me out the wrong thing. I had to send them back and it took a little while for me to get my refund back. The return process was not so easy and I had to keep calling. It took almost 30 days, which was longer than usual.
Hello Lisa,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 19, 2021
JustFab is the best place to get your shoes. I like the consistency of being able to choose different products. The shoe sizes are good. If they send the wrong size, they don't mind. So far, I’ve had a great experience. When it comes to the stiletto heels, maybe a stronger tip of the heel. When you do a lot of walking on concrete, it wears the tip down quickly. It's hard to find someone to replace those once they go down and you end up having to get rid of the entire shoe. Or either send extra tips, where if one wears out, we just pull that one out and pop another one in there. That would be great.
Hello Danielle,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Jan. 18, 2021
The only thing is when something is on deal, like being a VIP member, I cannot even use credit if there is any. You know how JustFab takes your money every month if we don’t get something. And that comes to our account as a credit. If I really needed to buy something in a clearance, I cannot even use my own money. And that's what I don't like about JustFab. But it's good that they offer rewards points.
Hello Srijana,
We appreciate you bringing this to our attention about credits that cannot be combined with promotions. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 17, 2021
JustFab's selections fit my style. Recently, I bought a pair of black boots and they were great. My experience has been awesome.
Hello Nicole,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Jan. 16, 2021
I started with ShoeDazzle and they had ventured up with JustFab. So, I signed up with them also. I was probably one of the very first members. I like their membership. Their items are of quality, and I love them. I get a lot of compliments whenever I wear their items. I love their purses. I also love their shoes, but one thing with that is the heel heights have been extremely high. So, I have stayed away from the heels like I normally would before, and I deal more with the booties or the sandals. But I do like their customer service. When I've had to interact with them, they’ve been very helpful and quick. They should keep doing what they're doing.
Hello Monica,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 15, 2021
Finding the style that I'm looking for is pretty easy. Also, JustFab's regular suggested items appeal to me.
Hello Keisha,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Jan. 14, 2021
I started using JustFab back when it was just shoes. It was really good quality and I still have my very first boots from six years ago. It looks expensive. I have seen other places but JustFab has better material. I've had to do a few returns because my calves are really small and some of the boots don't fit too well. Overall, this a really good brand, and they put out really good products.
Hello Lisa,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Jan. 13, 2021
Everything is going good with JustFab and I’m satisfied. I didn't realize I had that many pairs of boots until I found a surprise pair in my closet. I love the shoes. The quality is good, the fit is true to size and the price is comparable. I type in my parameters on the website and it usually gives me what I’m looking for. My shoe size is 6.5 and my favorite used to be heels but now, more of flat boots. I prefer the tall ones. I've got quite a few booties but I don't wear those as often.
Hello Denise,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Jan. 12, 2021
JustFab is for my work shoes and ShoeDazzle is to go out. I've always gotten the VIP price with JustFab. Their shoes have good quality.
Hello Denise,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Jan. 11, 2021
I was a customer for several years. Loved most of the products. Come 2020, I was no longer employed and needed my account credit. This journey began in March and hasn't ended yet. I still have a balance of over 80$. I just spent another hour, yes hour, on hold to get this resolved. After that hold someone came on the line, because I could hear someone, and they just hung up. No words just hung up. Now when I call there is a message that they are having a system failure and can't take my call. Is this for all calls or just mine. I just want my money. I don't understand the problem. Will report to Yelp and BBB next.
Hello Annette,
We truly apologize about your experience! Your feedback is important, and we would like to make things right. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 11, 2021
They've got a lot of cute stuff. But the quality is not that great and they're not that comfortable. I have to put inserts in them to make them comfortable. The textures of some of the vinyl shoes peel off really easy. But they're starting to get more and more designers in, which is kind of cool. I like their outfits and everything together. I get their email letters and I do look at those every time they send them. I've recommended JustFab to several people. I do get compliments in the shoes I bought from there.
Hello Rosalie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 10, 2021
It's been a great service, and I like the selection that they offer me. They match my style pretty well.
Hello Samantha,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 10, 2021
They have good selection and prices. They have great quality for the price. I've had a very positive experience.
Hello Heather,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Jan. 9, 2021
I had some credits that I used recently and now that I’ve used those, I'm leaning towards canceling my membership. I very rarely go on JustFab anymore. I tried it and purchased some shoes, and I liked the shoes. It's not excellent quality, but they did the job. For the price that I paid, it was expected. However, I disliked the skip requirement a lot. It’s an inconvenience. I'm not purchasing every month, so I have to go in and put in the skip, or I'm going to be automatically charged. It's difficult to remember that I gotta do that and I've had charges automatically taken out because I forgot. JustFab needs to improve that.
Hello Patricia.
We appreciate you bringing this to our attention about our skipping option. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 9, 2021
The quality of their shoes is fine but the shoes aren't for me. I don't like any of them on their website. So I'm trying to get out of it.
Hello Sam,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 8, 2021
JustFab is affordable and they do a good job with deals. That's a good selling point. Over the holiday season, I got 50% off. However, the clothes are poorly made. For shoes, some qualities are better than others. I found that a pair of sneakers is good quality, and then, another one is very cheaply made. I also hate that I have to remember to skip before the 5th of every month, or I'm going to get charged. That's the most annoying thing. They should either give people more time in order to skip the month or not have them do it at all.
Hello Leslie,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 8, 2021
The first couple of pairs that I purchased from them are my absolute favorites. I still have them. They have great quality. Their sales are absolutely great. I'm always sharing the sales. Throughout the years, my experience has been great.
Hello Lynette,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Jan. 7, 2021
I’ve been a JustFab member for a long time. Sometimes the selections are great, and sometimes they’re not. The only reason why I like the JustFab is because it's affordable fashion that I don't have to spend exorbitant amounts when it comes to a brand name. There are times when I want stylish shoes or bags that I know are not necessarily the highest of quality, but I'm only looking at it for the fashion for the time. At the end of the year, they go to Goodwill, and I get new ones.
Hello Corinne,
We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 7, 2021
I like the quality of the items that I purchased. I've had to do some returns and the process was pretty quick and easy. JustFab has always been a pretty good service overall.
Hello Joyce,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 6, 2021
I haven't had a wow experience with JustFab, but it's been doable. The shoes and the boots have been fine. The purses though, I did not like. The handle broke easily. I don't think the accessories were high or good quality, but I've only gotten purses from there. I also feel like sometimes I have to have a PhD to figure out what the point system is and and what's available to me. A lot of times, I can't figure out what's a part of the point system, what's a part of VIP, and the amenities. That's all confusing to me. I was trying to figure out the charge that's taken each month as well, where that is on the site, how I could easily find it, a summary of what I've been billed for and things of that nature. I haven't seen it on the site. Maybe I'm not looking carefully, but I've tried to find it to figure out what's being taken out and then what of that could be used for purchases.
Hello Leddy,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 6, 2021
I just shop for whatever’s specifically on sale at that time. JustFab lists what the regular retail price is if you're not a member. Then if you're a member, you can get deals for $10 and then it shows that the original price is $50. I get constant emails and updates often, but I just clear them out of my mailbox. They do a really good job. I've been a member for so long, but I've never been forced to buy anything. My card does not get charged anything I have never authorized. It's really easy to skip the month when I don't want to purchase anything. I'm given the first five days to skip that month. Otherwise, it tells on there that I'm going to be charged $39.95 and I'll use that as a credit. I set a reminder to myself every first of the month. That's the tip I usually give people because being charged for something that they didn't buy or purchase is the number one fear they have. I’ll access JustFab account to skip and literally, it's so easy.
I leave reviews on their site on some of the items. Some items are better than others, but I haven't had any major issues. I've gotten many compliments on some of the items that I have purchased through them where my friends have actually said they wanted to get that but they don't want to join, and if I could get that for them because they don't want the whole membership thing. I go and say no problem. It's been a really good experience.
Hello Erizza,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 5, 2021
Everything is simple. They have it where it's set up for your boutique and they'll suggest things for you. Sometimes I like them, and sometimes I don't, and sometimes I just find stuff on my own. It's been so long since I've been a member and it's easy and convenient. I'm always very satisfied with the items I get as well.
Hello Lateesha,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 5, 2021
Justfab has been great. I love shoes and they have pretty shoes. Their selections fit my style really well. Their quality is halfway decent too. A couple of pairs have fallen apart on me, but I've had them for at least three years. I like all my purchases.
Hello Sandra,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 4, 2021
I've been a member for several years. What I appreciate are the sales when I usually buy. The $15, $20 boots are reasonable over the 39.95 or 99 that JustFab does. The styles are good. All the shoes I got from there don't last me for a long time. But for the price, I don't mind. Make sure you skip every month if you’re not gonna buy. They got me several times with 39.95.
Hello Jessica,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about the quality of our products. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 4, 2021
My mom and I shop together and I have had no problem with JustFab's quality yet. I love getting their boots, anything in their boots department. You won't regret it.
Hello Denise,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Jan. 3, 2021
I love JustFab's bags. I get a lot of shoes as well, and recently I've been trying their clothes. I love the quality of the jeans. Before I purchase anything, I make sure there are reviews there to make sure I'm getting the right size. I always read the reviews and because of those, I found out a lot of the shoes were half a size smaller. Recently, I returned something and I was surprised that it was free. Before, I would pay for the shipping. I'm happy they gave me a prepaid shipping label for my last return. I have three pairs of shoes arriving tomorrow. I also like that it comes with subscriptions to magazines, it's a nice perk.
Hello Rose,
It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your experience. We aim to provide the best products and services for every member!
Best,
Daniel
Reviewed Jan. 3, 2021
I'm loving JustFab. I'm still getting familiar with the site itself and how it all works, but I've used a couple of the sales. I've gotten quite a bit of stuff off the site. I've only been a member for two months, but I've already ordered six times. The quality is high on everything that I've purchased so far, and the prices are great. I like everything.
Hello Erica,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Jan. 2, 2021
I wear size 11 shoes, and it's hard to find that size sometimes in stores. I generally shop online as well and JustFab offers that convenience. I've had some emails of some sales that I've taken advantage of throughout the years, like BOGOs. I've also told a couple people about JustFab when they've complimented me on shoes that I've worn. I've never had an issue with quality except for one pair of shoes that the bottom instantly had water come into them when I was walking. They were almost like foam, so they weren't good for rain or snow.
Hello Ashley,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about our product quality. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Jan. 2, 2021
On my last purchase, I ordered a couple pairs of boots and some heels. The quality was good. I also have a pair of black boots that have lasted me a couple years.
Hello Courtney,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Jan. 1, 2021
JustFab has a great selection and it's good quality. I've had the clothes and the shoes for years. Go ahead and purchase something from them. I've got six friends that does it now. I also have the VIP, which is a membership with 39.95. You get points on whatever you spend, like shoes. I just purchased another pair of shoes for $6.92.
Hello Shara,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Jan. 1, 2021
The shoes were $40 a pair at JustFab, which got me interested. My favorite is the pair of thigh high chunky boots that I bought. They’re black and gold. I need to update the selection from the style expert for my personal taste though. I was matched with a style that I grew out of. But the VIP offers are great. There's a 20% off this or 40% off that. It's always a deal when I go on JustFab. I bought Christmas gifts from them for my family.
Hello Jerika,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Dec. 31, 2020
My favorite thing about being a member with JustFab is the credits. It gets charged and you forget about it. After a couple of months, I realized I have five credits but I didn't even realize. Then, I bought a bunch of stuff.
Hello Renya,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Dec. 31, 2020
Last month, I got a pair of brown booties and I love them. My favorite is the knee-high boots though.
Hello Alyssa,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Dec. 30, 2020
JustFab carries large sizes, which is why I purchase from them. I like the affordability and the shoes themselves. I have these black booties that I like a lot. I’m happy with the quality of the items that I've gotten. It’s decent, especially for the price, and it's better than expected. People should shop at JustFab.
Hello Dialika,
Thanks for your awesome feedback! We always strive to provide high quality, perfectly sized, and affordable products for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Dec. 29, 2020
Right now, JustFab should keep doing what they're doing. I go on their site and it's very user-friendly. Usually, if I go in there and I'm looking for a certain type of shoes, boots, or a jacket, I can filter out what I'm looking for and I find it 95% of the time. I'm an older customer, so I like to dress conservative. Sometimes, I use the stylist. I go in there and I select my style. Now, some of it is right on the nose, but then at other times, it's not my specific style. I'm almost 60 and some of the styles are for a younger audience. Although everyone tells my daughters that I look like their sister instead of their mother, I’m still mindful of my age and I like to look a certain type of way for my age range.
I can't buy everything, but I like everything on JustFab. I like their booties, dress shoes, and riding boots, they have selections that cater to different age ranges, which is good. I can get stuff for me, and then I have two daughters in their 30s where I can pick out a pair of shoes or boots and just send them to them. I recently made an order where I got four pairs of riding boots. I kept two for myself and I gave one to each daughter. They said, “These are really nice.” I said, “I told you guys about JustFab. You gotta go on there.” My youngest daughter is going on there ‘cause she saw the furry pom-pom boots. She loves those, so she'll be making the order shortly.
Hello Cheryl,
We appreciate you bringing this to our attention about product styles displayed online. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 29, 2020
I bought a pair of shoes from JustFab and I ended up signing up for the membership. I’m up to a VIP member now so I get the little perks. It’s cool. Everything I’ve had has good quality. They have been washed and worn, and it’s still holding up. I don’t have a pair of shoes that are not comfortable. I also bought a dress, a blazer jacket type thing and all that jewelry. Everything has been great. I always talk about JustFab. I have a manager at my job and I had her look at it, and now she's a member.
Hello Keayre,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Dec. 28, 2020
I signed up in 2012 and at the time, JustFab offered two things for one price. My last purchase was some time last year. I got a pea coat and the quality was great. I love it. I also have a cardigan with a leopard print and I like that a lot as well. My experience has been good. Every time I ordered something, it comes in a timely manner. They're responsive and I've never had to send anything back. However, they changed the format and lately, they haven't been the best.
Hello Ashley,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 28, 2020
I like the quality of the merchandise from JustFab and it suits my style of choice. I shop for my kids as well. The price and discounts play a part and role in being a member. I’ve taken advantage of special offers mostly for my boots. I have got my shoe boots and my combat boots. Those are my favorite. I'm a plus size girl so I need the boots to fit my calves and thighs. The quality can last long. It’s how you take care after you purchase it. I put my stuff back in the box so things are kept a certain way. I love the experience with JustFab although it's been hard for me to get certain things that I needed. But mostly, when I'm able to shop, it’s more so for the boots for the kids or maybe a couple of outfits. I mostly get clothes for them. My daughter needs a wider shoe but with the clothes, everything works out fine. I can't shop like I would normally would because of the pandemic but I am going to attempt to shop and do a little bit of stuff. Using JustFab is perfect.
Hello Aazia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 27, 2020
I love their shoes and customer service has been great. I'm very happy.
Hello Katie,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 27, 2020
If I don't want to buy anything right now from JustFab, I have a credit that’s sitting there till I get ready to buy something. The selection by the style expert is not always fitting and I usually don’t use it. I've been a customer for so long that they should ask more often what your style is so that it can grow with you. But I’ve been able to get a buy one get one free offer from JustFab as well as free shipping and collecting my points to take off additional percentages.
I've purchased a lot of shoes and a jacket as well but the handbags are my favorite items. It's usually something you don't see everywhere else. The quality is usually always good on the heels but the boots are sometimes not as good. They don’t last as long as you would like. Still, JustFab is a way to collect something that you enjoy. I come from a family and we love shoes and bags. So, I tell a lot of my family members that if they’re trying to get a collection or a certain shoe, JustFab is there for them. They just need to look. If it's not there, just keep looking and it'll be there.
Hello Patrice,
We appreciate you bringing this to our attention about the styles displayed online. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 26, 2020
This company will charge your bank/credit card with a monthly fee! That is a Rip Off! I bought 2 items from this company then, come to find out, they started charging my charge card $39.95 every month. I never signed up to join anything and I certainly would Never agree to a $40 monthly charge just to buy something from them. I had to google a way to call them as they do not have their phone number available on their site. I'm getting my money back, but I will Never buy Anything from them again...lesson learned. I am also sending this info to the BBB and you should too if it happens to you. I will write another review if the money fails to be credited back to me.
Hello Connie,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 26, 2020
I like the selections from the style expert at JustFab and a month ago, I got snow boots. The quality of the items I bought has been good and I'm happy with being a VIP member.
Hello Carolina,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Dec. 26, 2020
I stumbled across JustFab years ago and I've been buying shoes from them ever since. The only thing I hadn't done was adding my children, but now, I added all of them and they're on JustFab. They offer great quality. I also like all of my selections from them, especially from the children's section to the adult section. It's lovely. My last purchase was on December 13th. I was getting ready to take my maternity pictures, so I had to get my daughter some shoes, and I got new shoes as well. Because of COVID, it's a lot of high volume and it's still in transit, but I should be getting it. Someone called to update me because it wasn't updated on the website. It said January 2nd, but I still hadn't had them on January 2nd. They told me that they should be here Wednesday.
Hello LaQuita,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 25, 2020
I liked JustFab at first because the quality was okay and it was inexpensive. The quality of the items I ordered came out okay but I didn’t like that I had to skip the subscription. I tried canceling with them before and it was impossible. I just keep skipping but sometimes, I forget and I get billed. So, it's my fault since I haven't been trying to get it canceled.
Hello Erika,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 25, 2020
JustFab offers quality shoes. I usually get my boots from them because they have a wide selection of goods. I also got a beach cover up last year, but it was too small for me even though I picked the correct size.
Hello Nia,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Dec. 24, 2020
I like the convenience of getting something and being delivered, which is what I like about Just Fab. But the quality sometimes lacks depending on the shoes. Still, I recommend JustFab. It makes me buy shoes but I can skip a month, which is helpful. So, that’s good.
Hello Cirse,
Thanks for writing a review! Your comments regarding our product quality will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Dec. 24, 2020
In the beginning, when I first signed up with JustFab, I did something where you go in and choose your fashion, but normally, I don't ever order from the boutiques that are sent to me. I always order on my own by going through things and looking. It's not that they're not cute, but it’s just I always find other things that I like better. Normally, I just get the regular boots to wear over jeans. I get different colors and different styles.
Every once in a while, I'll get some wedges and during the summer, I get the strappy shoes to wear with dresses. Everything I've got has always been great and I've ordered stuff from them forever. I've taken advantage of a lot of special offers as well. They'll do the VIP where they send it out before everybody else. I’ll look when there are specials and as soon as I see that, I'll go in. I've done that a few different times where I got three or four pairs of shoes and spent 50, 60 bucks. A few months back, I got three pairs for $50. It was really good.
I wear an eight and I have a gray pair of boots that I wear a lot right now. They go to the calf and they've got a bit of a fuzzy top. I also ordered a pair of black rain boots with the red bows on them, but after a few months of having them, the back of one of them cracked down the rubber. It split open and it was like a knife sliced it. I didn't wear them very often, just on rainy days, so it wasn't that they got worn out. That has been my only pair with JustFab that I had issues with though.
Hello Amanda,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 23, 2020
JustFab offers good quality. I like their shoes and their boots. I got a closet full.
Hello Rhinoti,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Dec. 23, 2020
I've been subscribed to JustFab for a couple years now and the only thing is somewhere along the line, I accidentally set up a second account. So, I have to go in each month and skip or select on both accounts. I can't figure out how to turn that off. But aside from that, all their stuff has always been high quality and their turnaround time is quick. I've never had any issues with them. I like them and I shop when I know I have a need for something.
Hello Laura,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 22, 2020
I order mainly shoes and for the price that I pay, they are worth it. I like them. Whenever I need new shoes, I go and I have my membership, and I shop for whatever pair of shoes I'm looking for.
Hello Brigita,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Dec. 22, 2020
I’ve been a member of JustFab for a long time and I’ve been ordering for as long as it has been out. The process is easy but if I don't skip by the fifth of the month, they charge me. There was a little discrepancy with that and they made a mistake. They charged me when I had already skipped but that was just one time. They handled it and they returned my money.
Sometimes, I forget about the perks. If I’m ordering a whole lot of shoes, I'll probably use them but JustFab don't let you use all of them at one time. It's one or the other. But my major concern is the quality of the shoes. Sometime you feel like you’re walking on rocks. I have a pair of shoes where the heel is longer and it doesn’t even allow me to walk in the shoe. I still have shoes that I’ve ordered from them for over 10 years. They don’t cost that much but the quality has gone down since I first joined. I have big feet so, I stick around. I wear a size 12 and it's not always easy for me to find that size. JustFab is great and the only thing I would prefer is the quality be a little bit better. The experience is always a hit and miss. Sometimes, it's perfect.
Hello Tequila,
We appreciate you bringing this to our attention about the quality of our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 21, 2020
I liked JustFab’s selection and those given by the style expert are great. The shoes and clothing that I bought from them were good for the price that I paid. I have some booties that are my favorites this season.
Hello Hindy,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Dec. 21, 2020
I love the quality of JustFab's boots. The heel doesn't run down fast and the sole is good. I went on to disability though, so it's not the same. I can't spend like I used to. Still, I don't have any complaints about any of the boots I ever purchased from there. I still got the boots that I bought about three years ago. Back then, I got the feather, cowboy-looking boots. They go with anything and they never go out of style. Not too long ago, I ordered a pair of boots for myself and then my daughter liked them. I also got her a pair in the same color, but a different size. She's a nine.
Hello Virgen,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Dec. 18, 2020
I saw JustFab on Instagram and my friends and I talked about it. It's pretty easy to find what I want from their selection. The left side is pretty organized, so I'm able to locate what I'm looking for. I've been a member for years and my favorite thing about it is the discounted prices. But the suggestions from the style experts don't always exactly match and I don't expect them to. I just glance at them really quickly and they're not really something that I pay too close attention to. I also don't like having to skip on a monthly basis. If you don't, you are charged a certain amount and some people don't remember to skip it every month. So, I'm pretty honest about that when I recommended JustFab to my friends, but I would still recommend them based on the quality of the shoes.
Hello Megan,
Thanks for taking the time to write a review about our products. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 17, 2020
JustFab has a good website but they could speed up the delivery process. Also, I’m waiting on my refund. I sent back a jacket a couple of weeks ago but they haven’t ever come back. I called them and they said that I had to wait until they were sure it has gotten to their warehouse then they will put it back on there. It might take longer than two weeks.
Hello Tiffany,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 16, 2020
I started using JustFab like 10 years ago. I still have the same boots and they work perfectly fine. They don't even look old. I kinda look through to see what I like and recently, I like the Kelly Rowland Collection.
Hello Sandra,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Dec. 15, 2020
I would definitely recommend JustFab. I like the shoes there. They’re cute. I've been a member with them for three months now and I've purchased something every month. I just had two pairs of snow boots delivered today. The quality is good. I haven't had to return anything and everything is to size. I wear a size eight and it fits snug the way it's supposed to be. I had to add some of the things that I like on the website to my wishlist because they were sold out but I usually can find stuff pretty quick. They are also always giving 40, 60% off.
Hello Corri,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Dec. 14, 2020
Ordering from JustFab has always been decent. The only thing that I can probably complain about is the overall quality of the shoes or the comfortability of it. Other than that, the style is really nice.
Hello Melanie,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Dec. 13, 2020
I bought from JustFab because of the $10 offer for the first pair of shoes. Getting a pair of shoes is very easy to do so the convenience is there. I like their boots-style shoes. I love the pair I'm wearing right now. They're kind of like the six-inch booty heels. They have the suede texture to them. So far, the quality's been great. I like to look at the reviews for that. I've seen a couple of times where I thought about purchasing a pair and didn't see as great reviews on the quality so I steered clear of those. But I've not experienced anything with bad quality yet. I'd just like to get clarification on how the VIP discount works in combination with a sale discount that's going on. There was a 40% off going on the other day but it was confusing me with how that kind of goes hand in hand with my VIP discount. So, I haven't used it yet.
Hello Jordan,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 12, 2020
I enjoy everything I get from JustFab. I'm already a VIP member, so the specials come in great. Their style expert would throw recommendations, but when I'd go in, I'd be looking for specifics. I'm hard to fit when it comes to shoes and I like the ones I got from them. They're the truest fit for me and I still have the boots that I bought three years ago. And I still wear them now. I'd recommend JustFab to others especially, if you get people dealing with a narrow foot. It’s hard to find shoes for that and the fit of JustFab's shoes is perfect for a narrow foot.
Hello Vicki,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Dec. 11, 2020
I have 100 pairs of shoes from JustFab and the quality of the items compared to their cost is very good. I'm really satisfied with them and sometimes I'd buy 10 pair of shoes at a time.
Hello Raven,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Dec. 10, 2020
I've been using JustFab for a few years. I like the price of their shoes. I had just one order and I thought the quality was good for the price. About a few years ago, they started doing clothing items, and I started ordering the clothing items, and I noticed the quality wasn't very good. Their shoes are great, though. I wish returns were a little bit easier, and I wish they had a 60-day return policy instead of 30-day. It would just be simpler if they already sent you the return label and you just had to put this stuff back in the bag, put the new label on it, versus having to go to a UPS center and having to do all that there. Other services like Amazon already send you that return shipping label. Overall, JustFab has good options, but I probably would not recommend ordering any of the clothes off of there.
Hello Emily,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 10, 2020
My favorite thing about JustFab is the delivery. I also really love the quality of the items I've gotten, it's good. My favorite item that I've gotten is a knee-length booties. It's got the one where the heel is flat. I love it 'cause it's comfortable. JustFab is worth the money.
Hello Kerona,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 9, 2020
My favorite thing about JustFab is the shipping. They get here really fast. I like their price and style. Most of their products last me a very long time. So the quality is pretty good on the boots. But when it comes to sandals, I don't like the quality too much. The sandals are very thin and hard. They don't bend with your feet when you walk. When I first signed up with JustFab, I got the $10 offer. But I didn't like that I couldn't just get my credit. I have to spend double the amount just to get the credit. That was annoying, so I signed off. We should be able to use the credits without buying an additional two pairs.
Hello Yanira,
We appreciate you bringing this to our attention about the quality of our sandals. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 9, 2020
I found some cute boots on JustFab and I wanted to try it. The couple outfits are okay but I'm not too impressed with the quality of the shoes. Even if I paid $40 for them, they're not really leather. The quality is really poor. They're hard and it takes a long time to break them in. I returned half of the stuff I did get. I bought a whole bunch of extra, more than the whole 39.95 worth of stuff. I spent over 150 something dollars. When it came time to return, they gave it back to me like a credit. But they never told me how they would give it back to me. Even if they had, it just kept saying that the refund was still being processed. When I finally got it back, I had to use it. So, I ended up buying some stuff that I'm just gonna give away.
With their customer service, when I kept trying to call, I was on hold for like an hour. The person who was helping me took him 20 to 30 minutes to find where the refund was. Even he didn't know that it was issued as a store credit. A good information for them to put upfront is if you don't want anything this month, you don't have to order anything. I'm sure it's somewhere, but it's probably somewhere in like super-fine print.
Hello Kenya,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 8, 2020
I've had a good experience with JustFab. I like going through them because I have big feet. I wear between a 10 and an 11 so it's hard to find cute, inexpensive shoes in my style. The process with JustFab is really easy. For the most I've spent on a pair of shoes there was maybe 40 bucks knowing my shoes that I get are between 10 and 20, and that's really hard to find anywhere else. The only reason I was returning a pair of shoes today was they ran a little bit small. I ordered two boots and I was just gonna return one, originally. I had printed the return label and decided I needed to go ahead and return both of them. But when I went back, it wouldn't let me print a return label for both shoes ‘cause I already did it with the one.
The biggest thing to know about JustFab is that you do have to have a membership for getting those good deals. Your month starts on the first then you have the first and the fifth to buy something. For me, I'm not gonna be ordering shoes once a month so I have in my planner that I need to go in and skip a month. Otherwise, they're gonna bill you once a month unless you skip a month. But as long as you understand that and go in and skip any month you're not buying something, JustFab is a good organization.
Hello Kailey,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 8, 2020
I've been a member for a few months now and I really like JustFab.
Hello Deseray,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Original Review: Dec. 7, 2020
This shopping site is ridiculous. They draw you in with first shoe for $10. I ordered the first shoe and paid for shipping as well. It's been almost three weeks now and I never got my shoe. They told me it was delivered but I never got anything. I have been contacting them for three weeks now and they keep telling me the same thing... "We need to contact back-office, wait for 24 to 72hrs". I've waited for 72hrs repeatedly and still nothing. Contacted them again and again and they keep telling me the same thing. Their customer service is so rude. It's really ridiculous and annoying that they scammed me of $16.15. I wonder how many people they've scammed already. Watch out y'all they are scammers.
Hello Stella,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 7, 2020
I like the $10 shoe sale that JustFab has. I also like that my order came pretty fast considering the circumstances. My shoes are really good. I love them. JustFab is reliable and I told my friends already.
Hello Akela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 7, 2020
JustFab is so good. I like their selection and my purchases. There were a couple of items that were iffy, but most of the time, they were of good quality. The last pair I purchased was the black boots and they ended up being too wide at my ankles but I'd still wear them. With the current pandemic, I couldn’t use the deposit. So after everything is done and I'm out of school, I'd like to go back.
Hello Morgan,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 6, 2020
There's a lot of online advertisement and I run an online store, so I'm constantly on my phone and on my laptop. I see a lot of ads for JustFab, and that's how I found out about it. It was on Facebook when I finally clicked on the link to check it out. They had a questionnaire and I put in my information of what I like and don't like. They show me relevant stuff that I would like, so that's awesome. The website is set up perfectly as well. If I'm looking for long or short boots, I can go and look. It's all categorized perfectly and I can easily navigate the website. I love the deals too. With my last order, I ordered a pair a few days ago. I had enough credits on there where the tall boots that I got were regularly priced high, but I got them for 16 something. That was a huge discount. I also like the quality of the boots that I purchased.
Hello Angela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 6, 2020
JustFab is quick and they have a great selection. I like the shoes. I also purchased a coat that I'd be sending back. They were longer than they should be because it should've been a quarter-length. It was over my fingers and then at the tips of the sleeves looked darker. They looked dirty. So I'm sending them back. I'm in the process of sending the stuff back and it's a little difficult only because I have to package it myself. They only send you the USPS labels and you have to package it. I'm not even sure how to do it. This is my first time. So, I'm going to go to Mail & More and see if they can help me package it back.
Hello Alena,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 5, 2020
The first time that I ordered something, I was a bit confused about the shipping process. It was with the way they were processing it, but it ended up being okay. I have one pair of boots that I currently have and I have another one that is currently being exchanged. I enjoyed them so far. The quality was good. There are also VIP deals and I've been able to use some of those. I got to take advantage of the $10 off on the first pair of boots. Overall, Justfab is good and I would recommend people to use it.
Hello Megan,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 5, 2020
When I first signed up, they had an offer of $10 for a pair of shoes. Sometimes they have half off or 25% off. The items have great quality. It used to be really, really easy to find item or style that I was looking for in their site. But lately, it seems like they have started to cater to an older crowd. I've had to skip lately because they don't have anything that I liked. But every time I go to ShoeDazzle, they have. So I'm about to cancel my JustFab. I already started with a ShoeDazzle account because they have some more contemporary stuff over there.
Hello Candace,
We appreciate you bringing this to our attention about out of stock products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 4, 2020
With JustFab, you get your things on time and they're of good quality. The suggested items were nice too. Although my credit card was charged for membership before, it was refunded back. Overall, I had some bad experiences, but they're a good company.
Hello Victoria,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Dec. 4, 2020
I was looking for some shoes to go with a particular outfit and the only place I knew I could’ve found it was on JustFab. They had a sale going on and on that particular day, I brought about six pairs of shoes. I've worn the flats that I ordered from them and the quality is very good. One of the heels that I ordered was a 12 and the other heels was 11, but it turned out that all I needed was the 11. So all I did was swap it out for a smaller size. It was an easy process. All I had to do was put it inside a different box and use the return label from online, and put it on there and drop it off at the post office. I love boots but I had to send back the boots that I got because it came over the calf muscle. I was not able to wear it because I have a really big calf. It was not fair that online, they made it seem like it was gonna fit over a big calf.
Hello Cassondra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Dec. 3, 2020
I really like the items I've purchased. They fit perfectly and they look exactly like the picture. I was surprised. With online shoes, usually, the sizes are wrong and they look different but these were perfect. But I canceled my membership. They took off money from my account but I didn't know that I had to buy something monthly. But overall, everything was fine. I would recommend JustFab because it’s perfect.
Hello Lori,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Dec. 3, 2020
I've gotten shoes from them and they have good quality. I also had good interaction with their customer service team.
Hello Aliza,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Dec. 2, 2020
I signed up with JustFab so I could try it out and make a purchase. I purchased a sweater and two pairs of boots and I ended up returning the two pairs of boots. They didn't fit me and I didn't like the style and make of them. I haven't bought anything since. When I made my account, I never consented to be a VIP member. But I looked on my account and for the last three months, they've been charging me $40. I tried to get in contact with customer service because I never consented to that and I feel as though I should get refunded for that. I'm a little upset with the way the site is set up and how they are charging me. Also, my card information was saved on the site and I don't want that. I didn't authorize that and that's a huge violation of my privacy.
Hello Molly,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 2, 2020
I really liked when all of their shoes were $10 apiece. I needed to upgrade my wardrobe at the time. So I needed to buy a lot of shoes instead of going for one or two pairs. It was a really good steal for me to be able to get a bunch that I needed. The quality is great. I haven't had any of the shoes break on me. I already have a lot of winter shoes so right now, I'm not buying a lot. But a lot of the styles that I've seen in recent years for spring are going to be styles that I'm interested in. I got these really pretty flatforms from JustFab and they’re really tall, but they’re easy to walk in. They’re really stylish. I like them a lot. Also, I like my selection a lot from their style expert. I've ordered a lot of shoes from it. So they do a good job.
There was one order where the shipping partner messed up and the order got lost. But JustFab sent me a whole new order, free of charge. They also gave me a $20 credit for the trouble that I've been through. That was really awesome because they were very receptive of the issue that happened and they realized that it wasn't my fault. Whereas I've had companies who were not very receptive if something happened with their shipping partner.
Hello Katharine,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Dec. 1, 2020
I'm so busy working all the time. I work 12 hours a day and when I come home, it's either the pajamas or I'm going out. I like to have something to wear. I saw on JustFab that you get the first pair for $10 and I thought, “Well, that's gotta be a deal.” I called, and I looked. The very first time that I ordered, I got a pair for 10 then then it said, “Pay 30 more dollars to unlock free shipping.” I did that. I got two pairs of Dolly Cone shoes (a pair in gray and a pair in black) and thought, “Well, that’ll be good for the winter.” When I got them though, they didn’t fit. I liked the one pair that I kept, but I sent back two pairs and I only got one credit for that. In a way, I didn’t even get the $10. Ever since then, it has been confusing.
It’s been three months and I skipped this month because I don't want the $39 drafted out of my account. I was going to use that money to pay a bill and then all of a sudden, I forgot that I was still a member and the money was drafted out of my account. I went through ** with that. Now, I think I'm just gonna cancel. I have a wide calf and I have to send the things that I order back more than I get to wear them. All those things were cute though. Right now, I got a pair of shoes at the back of my car in the box ready to be returned. The shoes are not for big girls and I have to get them sent back. I also don't like the fact that when I send something back, I get the credits on there then when I go to order something again, I have to keep paying for something to be sent to me.
That's how JustFab keeps me going, but it’s not what I'm looking for. I can't ever just spend $89. I have to pay more money to get the shoes back that I've already paid for. When you order something, you have to put that much amount on there. If you want to get a pair of shoes that's 20 bucks and you already have a $39 credit, you should be able to apply that whole $39 towards the shoes you want and get through with it, instead of dragging it on and on. All in all, JustFab is a cool concept, but there are a couple of things I do not like about it. Some things haven’t worked out for me, but it doesn’t mean it won’t work out for the next person.
Hello Loni,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Dec. 1, 2020
I order through JustFab not as a paid customer but as an influencer. I pick out stuff from the website. So far, the quality has been pretty decent. I haven't had anything break on me, so that's good. Stuff seems affordable as well. They have trendy stuff and they have collections with celebrities which people seem to be into. I definitely feel like it gives the average person access to things that appear to be high-end. It gives them the look for less. So, that's a good thing.
Hello Anna,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
Reviewed Nov. 30, 2020
JustFab is a good website. I like the deals that they have. Overall, I would recommend it. I like the deal that they have on the VIP system. It's nice. The selections are good. Sometimes, they don't really have what I want, but usually, they do. So, I like it. It helps out. The quality is good based on the price. Sometimes, it could be better. But you pay for what you get.
Hello Joban,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Nov. 30, 2020
I love Looney Tunes and JustFab came out with a shirt that had all the Looney Tunes on it. It was in red and my favorite color is yellow. I put a remark under that outfit, “You guys should make that a yellow, and I'll definitely get it.” The next time I looked on the website, they had it in yellow. I bought it, but it got stolen from one of my roommates. I said, “Man, you guys need to come out with that again because it got lost.” JustFab came out with it again, so I was able to purchase again the exact one that I needed.
The quality of shoes could be improved. They have the same selection and the colors would be off sometimes. The burgundy looks like brown than it does burgundy. I haven't been able to find a mauve color too. I have this jacket that I'm looking for some shoes to match, whether if it's a small booty boot or anything like that, I'm not able to find it because the colors don't seem to match. Besides the color difference, anytime I have an issue, I've always been taken care of. Anything else, I've never had a complaint about. The items are long-lasting too. That's why I love my jeans. I can go to any store in town and buy some jeans, and they don't last as long as the ones on the site. They're not going to be as good a quality even if they're skinny stretch jeans.
Hello Jai,
We appreciate you bringing this to our attention about restocking on some of our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 29, 2020
I ordered a pair of boots a month ago. I like the way the shoes all fit. If you have a big foot like mine, JustFab is gonna have your size 9 times out of 10.
Hello Venlinza,
We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!
Best,
Daniel
Reviewed Nov. 29, 2020
JustFab has good deals. At certain times of the year, it's hard to find boots especially in my size. Generally, that's what I go with when I shop there. I like flat or low-heeled boots. I got a pair of boots for $10 from them. So far, the quality of the items I got has been great. My favorite purchase is a pair of over-the-knee black flat boots. They were purchased over two years ago, and they're still good today.
I'm a motorcycle rider. I just bought about two months ago another pair of over-the-knee boots, and they actually saved me in a motorcycle accident. They saved my legs. I had a motorcycle accident on my bike in the rain. We were on the highway, and the car in front of me slammed on their brakes. I had to lay the bike down to keep from hitting the van in front of me. I hit the pavement 55 miles an hour. And the bike slid but due to the boots I had on, I had no kind of marks or anything on my legs. They got a couple of scuff marks on them, but they didn't tear up with the slide. It was amazing.
Hello Teena,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Ride safe always!
Best,
Daniel
Reviewed Nov. 28, 2020
I saw a couple of my friends ordered a pair of shoes from JustFab, and I liked them. So, I ordered them. I didn't know, though, when I first started with JustFab that they would be taking money from my account every month. I didn't really notice they were doing it at first until I got online one day and saw I had over $150 in there.
With JustFab, it is extremely difficult to find particular styles because their shoes aren't like ShoeDazzle. JustFab is kind of old-fashioned. ShoeDazzle is more up-to-date. I don't like the selection of shoes given by the JustFab style experts. I never pick anything from them. I love over-the-knee boots. I love heels. I love wedges. ShoeDazzle has a better selection. But both sides lack pumps. Women love pumps. They're made for old people.
Once in a while, you get a pair that look nice, but the rest of them look cheap. You can go into a regular store and get a cheap pair of shoes. Some of them don't even look like they were 29.99. I like my over-the-knee boots that I got from JustFab. They're heels. I usually just get what I like. They have a lot of clearance sales.
Hello Levin,
We appreciate you bringing this to our attention about our product styles. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 28, 2020
I was dissatisfied my experience. I don't have a problem with the company. I just wasn't interested in being a member of JustFab. I've known about them for a while. My niece ordered from them all the time. My sister-in-law wears a nine and I ordered a nine for her, but she couldn't get her foot in the shoe. The shoe fit like a child nine, so I had to send one pair back and I had to keep calling about my refund.
I also didn't even realize I was a member when I was ordering the shoes. I thought I was just placing an order then I realized money was coming out of my account. When I called to find out why, they told me it was because I was a member. I told them I wasn’t interested in being a member, but I couldn't get my money back. My size is a nine as well and I ordered some boots for the value of the money. They came and they were too big. I sent them back, and they were still too big. I never got boots that fit me.
Hello Shanelle,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 27, 2020
I like using JustFab because it's online.
Hello Kristi,
We strive to provide all our members with excellent service! Thanks for the amazing review!
Best,
Daniel
Reviewed Nov. 27, 2020
JustFab is wonderful. I like it, but I don't buy shoes every week like other friends that I have. I can’t afford shoes every week. I’ve been trying to cancel it, and they’ve been taking almost $40 out of my account every 14th. I don’t think it’s fair that I'm not even ordering anything and I already told them to take it off.
Hello Nohemi,
We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 26, 2020
JustFab is good. It's easy to find the items I like. The quality is good, too. Also, it’s good because you can see everything on your phone.
Hello Reina,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 26, 2020
I had an account with JustFab a long time ago then it popped up again on Instagram. I decided to read, subscribe and it's been great. The shoes are amazing. They're always good quality. Every time, I've never had any poor quality shoes that have come in from them, and the styles are always great. The suggestions for my style are always on point. I also purchased a coat, and that was the first time that I purchased something that wasn't shoes. It was good quality as well.
Hello Kali,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Nov. 25, 2020
JustFab gave new members an offer where they can buy a pair of shoes for $10 and I signed up. The quality is not exactly top-notch, but for what I pay for them, I got what I paid for. My last order was for shoes and a sweater and I had some difficulties with it. They said that they sent the items, but something happened with shipping and they got the order back. Instead of reshipping the order to me, they put it back into their inventory and I never got my item. All they did was give me a credit for it. Apart from that, I have a pair of black boots that I really like.
Hello Quiana,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 25, 2020
With JustFab, I just shop and I look for what I want, and I go about that. I've been ordering from them forever. I just ordered within the last couple of weeks. I have tons of credits that I've been trying to use up. I just had sent back four pairs. None of them fit. In the process, I had already ordered another one. My size has gone down. I used to be like an eight, and now, I'm in a seven and a half. So, I'm having to send those back as well, in exchange. But for the most part, Justfab has been great.
Hello Kelly,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 12, 2020
I really like JustFab. I can see what's on trend 'cause they keep up really nicely with current fashion trends. There's a lot of snakeskin right now and I can tell 'cause it's all over JustFab's website. It works for me. I keep it as my treat for the month type of deal. It's great overall for people who want somewhere to get a nice top every month. But for someone else who's not as diligent, they might get angry at that, like having to skip the month. But it's not very arduous. It's easy to just click. The quality of the items is good and overall, I'm satisfied. Some things maybe more than others fit wise but nothing's perfect. One thing I'm disappointed with is you can't combine any of the sales with credits that are already there. I probably have six credits right now which are like $40 a pop. If there's a sale, I can't use that credit. I have to spend extra money. I can only use my credit to pay full price.
Hello Chinonso,
We appreciate you bringing this to our attention about credits not applying to any promotions. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 10, 2020
A co-worker of mine had really nice shoes and found out about JustFab through her. So far, I've been super happy. The customer service is great. But the last couple of times I ordered, I was not happy. With the last pair that I ordered, one of the shoes kinda fit me a little loose. But it was very, very comfortable shoes. Then, another one fit me tight.
Hello Mariana,
Thank you for the feedback about our products and services! We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your last order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 10, 2020
I have been ordering from JustFab for a long time. I really like the fact that we can skip the month if we want to or pay the subscription based off it. I like that it's not just shoes. There are also purses and even clothes. I like a variety of things that they have to offer and it's definitely easy to find items. If I want a pair of boots, I can just go and look at boots. I like that convenience about it. For the most part, the quality is pretty good. My shoes seem to last. Sometimes the comfortability could be a little bit better with more support at the bottom of the feet. I can only imagine people who have issues with their feet and it might flare things up. If it's causing pain for me, it might be causing pain for other people too.
Hello Janay,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 9, 2020
I looked and ordered one pair of shoes eight years ago and then, I realized I accidentally made it into a subscription. If I don't skip the month, then I get a credit, so I don't go with any offers other than getting the pair for the credit that I got. When it comes to ordering, the process is simple, but I should have done a return, and I never did. They have really cute styles, but the material isn't always that great, especially when it comes to boots. Oftentimes, it comes apart from the bottom.
Hello Fabiola,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 9, 2020
The personalized boutique is probably one of the best offers JustFab has. They pretty much hit the mark with the selections and it's easy enough to find the style that I'm looking for based on my search history. They seem to know what I'm looking for or they have at least a variety of styles that I can choose from. What could be improved upon is communicating to customers, whether they are a member or not, that when creating an account, there's going to be a monthly fee if you don't skip the month. I am part of the VIP membership and sometimes I do forget and I didn't anticipate spending the $39.95 that month. If there's an email reminder, it would help my personal spending a bit more and would definitely improve my experience and interaction with the site.
Hello Madeline,
We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 8, 2020
Since I've been with JustFab, some of the shoes may have been narrow and I haven't worn them, but I didn't know how to return them. Other than that, the quality is fine. What I like about JustFab is I can calculate anytime. They automatically draw the payment and I just make sure I cancel in the time frame in which I don't get charged for the following month.
Hello Dominick,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 8, 2020
I like some of JustFab's products. I look on the website and get what I want. I bought a pair of jeans, and the zipper didn't work. I keep trying to lock it, and the zipper keeps sliding down. That's the only problem I've ever had with them. I never returned them. Other than that, everything seems fine. I bought a wool sweater and it's baggy, but that's normal for a sweater. I also ordered a pair of shorts and a shirt two weeks ago.
Hello Margaret,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 7, 2020
I've been ordering through them about eight years and the quality is good. I've never had to do a return, but I did have a problem with ordering something once and their customer service was great.
Hello Pamela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 7, 2020
I have ordered from JustFab for the last six months and I've taken advantage of their sales. Finding the items and styles that I wanted on their website was not hard and everything was perfect about my purchase. I also told my daughter about them and she signed up for it.
Hello Rochelle,
We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Daniel
Reviewed Nov. 6, 2020
I've been pretty happy with most of the shoes and I've ordered a few handbags from JustFab that I've been happy with. But I had a pair of shoes that I had to do a trade-out with them and the other pair didn't fit either. It had been a few months and I just forgot about it. They even honored returning that other pair of shoes for another pair. It makes me happy. I've had pleasant experiences myself. I like the discount for the credit and when I don't use credits or I forget about them, they're converted to gift cards that I can still use. So it's not something where it expires and they try to take my money and I never get to use the credit for anything for the shoes.
Hello Deanna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 6, 2020
JustFab has been wonderful. I started ordering from them because I love shoes and so far, I like their boots a lot. I've also done a return and the process was very simple and very easy. Aside from that, I like the quality of the items that they sell. They're also priced correctly for the quality and not overpriced by any means.
Hello LeeAnne,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 5, 2020
I've been with JustFab for years and I like that I can get the shoes kind of cheap but it looks like it's decent quality. However, the selections look okay online but when I get the product, it's not what I want. The material doesn't look the same as online. It looks kinda cheap-ish when I get it in person. The sizes are not true at all. They're super large. I can almost put my fist in the back of my shoe in a shoe size I would normally be able to fit in from another company. I sent probably eight pairs of shoes back. I wanna leave the company but I have at least nine credits there and they said I can't get it back. If I leave, I would have to forfeit that and that's crazy.
Hello Dawanya,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 5, 2020
Somebody who was using JustFab for about six months referred them to me. Their customer service has been pretty good and they have a lot of nice stuff on there. It's also not hard to find the items that I want and I liked the shoes that I ordered from them. But you have to remember to skip a month and they should give you a notice when it's coming out, to make sure you don't miss it if you were not planning to miss it.
Hello Wendy,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 4, 2020
If I like the product, I get it. The quality was pretty good. I like to get a lot of things if something's on sale.
Hello Angela,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Nov. 4, 2020
When I first bought something from JustFab, they had $20 boots that I really liked. They were originally 40 and that prompted me to start purchasing from them. The quality of the items I bought from them was good and the shipment was pretty quick.
Hello Vanessa,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Nov. 3, 2020
More recently, the selections made by my style expert is starting to change where I don’t know if it’s picking stuff according to my style or if it’s a random selection. It used to be a lot of stuff that I would definitely wear but now, it isn’t anything I would wear and I’d skip the month. Also, at this point, it’s starting to get harder and harder to find my size before stuff goes out of stock completely. My last purchase included a sweater, which I liked, and a pair of sandals. I can get away with it still on a warm day. I still have a lot of the pairs that I purchased from the very beginning of me having a JustFab account. So, they hold up well. If I wear them on a daily basis, they’re gonna wear out a lot quicker but I have no complaints in that department. JustFab is good. I would have canceled by now if I didn't like it. So I’m having a good time with it.
Hello Jasmine,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concerns about the selections monthly on your boutique. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 3, 2020
JustFab's discounts are my favorite. Shipping usually takes about five days, and the customer service is great. I really like the quality of the items I got. It's awesome. I've been buying about 20 pairs of shoes from JustFab and I love it. I like the boots.
Hello Maria,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Nov. 2, 2020
I enjoy shoes and decided to buy from JustFab. I like the selections by the style expert but I tend to peruse anything that tickles my fancy. Being able to be given the opportunity to skip a month every now and then is good. I have some credits to burn through and the last purchase I made was about two months ago. I bought a purse, a dress and three pairs of shoes. The purse that I got already broke. Also, the quality of the shoes could be better. When I wear them for extended periods of time, sometimes the sole comes apart on the shoes. They wear out faster relative to other items that I have in my closet.
Hello Elisha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Nov. 2, 2020
I have ordered from JustFab for a very long time. I took a little break for a while, but I don't have any issues. I'm happy with everything. The items I got are of fine quality.
Hello Jaime,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Nov. 1, 2020
I've been with JustFab for about seven years now I and I just like what they had to offer. I ordered three pairs of shoes recently and the quality was pretty good.
Hello Merieux,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Nov. 1, 2020
I've been ordering from JustFab now for a few years, and I'm pretty satisfied with the customer experience. The only thing I would have an issue with is that when you go to skip the month, I pretty much forget all the time. So, if there was an option where we could just buy without having to skip a month, that would be great. I like the buy one, get one half off sales. When they give a discount, I try to get something because it's always something that I either got on my wish list something that’s always a sale. The items I got are all in pretty good quality. I love the shoes. I've never really had a bad pair of shoes. I've noticed sometimes with the boots that aren’t platform ones, they can be a little bit tighter fit. But other than that, I've got a pretty good experience with them.
Hello Shandel,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about skipping the month. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 31, 2020
In most cases, I have a larger shoe size. A lot of times, I like shoes that I could never find in my size, and JustFab goes up to a size 11. They have a huge selection, and many of the styles that I've found in other shoes, JustFab has a version of it and the size of most of the stuff I've ordered have come true to fit. The price point is normally 40 bucks a shoe, and then I have the option to skip the months that I don't wanna buy anything or I don't see anything that I like. I had one issue where they split up the order, so it came in two different packages, but that was fine. Normally, I get my stuff within seven days or less. They also run specials from time to time, and the quality is good.
Hello Maria,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 31, 2020
I wanted some unique shoes that other people would be into. JustFab also had a partnership with RuPaul in the early times and that was a huge motivator for why I ordered from them. They're pretty high quality products. It's the same price for the most part, no matter what. It's consistent and I kinda know what I'm expecting or how much I can expect to spend whenever I go to order.
It's nice that every month, I'm able to like skip a charge unless I forget. But if I get charged, that charge is essentially like I'm spending money now to be able to pick out what I wanna get later. If I wanted some shoes, I'd just pick them out 'cause I've already paid for them. It used to be that when you would skip the month, you had to fill out this form survey, which was very frustrating. But they stopped doing that. Now, it's just like, "Yup. I skipped it. It's done." Then it takes about two seconds. In a perfect world, they would remind me to skip the month. But I also recognized that as a business model, it's probably not ideal.
Hello Alyssa,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 30, 2020
JustFab had shoes in my size. When I ordered, they actually stuck to the size and they were comfortable. The quality was really good too. I like everything about JustFab. I like the credits where if I don't buy something, it still goes to my account. I bought my first pair of boots from there and they lasted me so long. This was 10 years ago. I ordered heel boots a month ago and they are really nice and comfortable. I had surgery on my foot and I can't wear heels like that anymore. But I wanted to try these boots.
Hello Camille,
Thank you! We love being able to provide a positive product experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Oct. 30, 2020
On the 3rd week of September I placed an order of two pairs of boots, and my VIP membership. An entire month later I still hadn't received my boots, my tracking kept saying it was in Arkansas, meanwhile delivery should have been in Kansas. I called up customer service and was told that there was a misprint on the shipping label, I verified my address and they confirmed it's what they had. Representative told me he would look further into my purchase.. Came back about 5 minutes later and stated that it turned out one of the pairs I ordered was out of stock. Tell me how there was a misprint and my order arrived in Arkansas, but oh wait it was actually out of stock.
Representative told me they would reship my order and I could get my money back on the second pair of shoes or pick a new one....Stupid me I picked a different color of the same pair. I got confirmation they would be re-shipping them. Now here we are October 30th and I have yet to receive anything, so I call back and I am told they delivered on the 22nd. This is the furthest thing from the truth, I have received only one package the past 3 weeks and it was an Amazon package, my office has no package for me, USPS has nothing, have never received a letter of an undeliverable shipment per USPS. While I was on hold I received an email that my package had just been shipped and was being transported to the shipping warehouse....
HOW could my package have been delivered on the 22nd but on the 30th WHILE ON THE PHONE WITH CUSTOMER SERVICE get an email my package has shipped. I have been lied to numerous times by them. They won't give me my money back even after requesting it, I spoke to a supervisor who offered no other insight or help than what the initial operator told me.... What kind of supervisor is that? The frustration of ordering boots 6 almost 7 weeks ago and not having anything to show from them, except emails and tracking updates that go nowhere. This is the absolute worst company I have ever bought from before and I will NEVER use them again. I want my money back and I want my membership cancelled. The lies are outrageous and the lack of decency and knowledge when talking to support staff is even more frustrating.
Hello Natalie,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 30, 2020
I'd been ordering from JustFab for a few years. I started about five years ago and I stopped for a while because it wasn't in the budget. With everything with COVID, I stopped buying from them, but then they recently ended up gifting me a credit from my absence of purchasing for so long. I ended up ordering again and it came in quick. I've always gotten my order when they told me I was gonna get it. They have a tracking site that I can go to track and see where my shipment is. JustFab is a cool website and I enjoy everything that they have. The quality of the shoes, clothes, and even purses' is good. It's sturdy. I love shoes, and I take care of them as well. I have plenty of shoes and even clothing that I ordered from a couple of years ago and they're still good.
Hello Jacqueline,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 29, 2020
I like the unique shoes from JustFab. About 50% of the style expert selections are relevant and the other 50% are not really me. There were several boots that I purchased from them that I really like. But I kinda need to replace them fairly frequently. I had a pair of gray full suede boots and the soles were painted brown to make it look like wood, but they were really rubber or some kind of material of that kind. The paint wore off, so then, it looked cheesy. I got a different pair to replace those. I bought a pair of boots about two months ago or so and the quality was okay.
Hello Ursula,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 29, 2020
One day, I tried to order for seven hours a couple of pairs of boots and JustFab’s service would not allow me to make the order online. I kept on trying and then, I tried to use their chat but it broke off. I then tried to call and their phone systems were not working. I still couldn't make the order online. I called in and they were able to place my order but they put in the complete wrong color for the shoes. I tried to intercept the delivery and tell them, and the gentleman said that I could wait to get them and then return them. Then, I could reorder. I told him that they were on sale and this has happened to me before. When I tried to reorder, I couldn’t because they were no longer available.
I had two orders and they delivered them. They sent me duplicates of colors that I didn’t even order and sent me wrong sizes. I got on Twitter and even reached out to them that way, thinking somebody would have done something. Then, I made numerous calls to the customer service and nobody could get it right. I even tried to speak to a supervisor to see if I could get it situated. They said they were going to connect me and I got rerouted to another agent. I tried and tried. The product quality is very good but JustFab is terrible. I've been with them for so many years and I've got probably about 16 credits. I am going to use all the credits that I have as soon as possible so that I am not rebilled for another month and I'm going to discontinue my service.
Hello Brandy,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 28, 2020
I bought jeans and shirts at JustFab, and the sizes are accurate. The quality of the jeans seemed to be good but I didn't like the shirts that I bought. What it looks like on the picture and when you get it is not always the same. The shoes are cheaply made and the quality is not very good. They don’t last every long and get scuffed easily. I still have the membership because I keep forgetting to cancel it. I’m not consistent enough to cancel every month so then I get billed for stuff that I don't want. But I order it because I'm not gonna waste it. I’ve got three credits left and once I'm done using those, I will be canceling. People should be aware of what they’re purchasing. You pay what you get for.
Hello Paula,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 28, 2020
I like the styles from JustFab and I'm good with the style expert selections. I just bought two pairs of shoes last week. One was a pair of pumps, and booties. The quality was great. Better than I expected. I have an olive green pair of boots that I bought a long time ago and those are my top favorite.
Hello Jackie,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Oct. 27, 2020
JustFab’s boots and shoes stood out to me and made me want to buy from them. My last purchase was a pair of boots a month ago. The quality is good. I’ve been able to take advantage of special offers such as buy one and get the other one for $10 or occasionally when they have a sale. I'm a shoe fanatic. So my favorite items are my thigh high boots, my wedges and my ankle boots.
Hello Shilisa,
Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Oct. 27, 2020
I like JustFab's monthly boutique and their shoes. I also like their VIP boutique rewards. The style expert suggestions are on-point. The quality is very good. I love the booties that I got from them. It's been a great experience.
Hello Tiffany,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 26, 2020
JustFab's selections could be better. They say, “What do you like? What do you want?” Everything is pretty much repetitive. And the selection is the amount that's available. It’s not feasible. By the time you get your alert, your size is sold out. JustFab should be able to send that information out to you a lot quicker. But it is what it is. I purchased a cardigan not too long ago. I got a 2XL, and it didn't fit. I normally get a large, and I got it oversized. But it was too small for me. Recently, I got a bunch of boots. It was the stuff that was on sale. So, the stuff that I really wanted, I couldn’t get. I had to settle for something else.
Hello Ebony,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 26, 2020
I’ve been with JustFab since Kimora Lee Simmons was on it. I like the price and I’ve gotten buy one get one offers. As a VIP, I get the discounts at the end of the season when they lower their prices tremendously. The shoes are very cute and they’re good quality. I’ve had some of the shoes for years. I get most of my boots from them and I get a lot of compliments on it. I had one of my friends sign back up because she's seen the camel boots that I wore this past weekend. I have no complaints with JustFab and I'm gonna keep my subscription.
Hello Melinda,
Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!
Best,
Daniel
Reviewed Oct. 25, 2020
JustFab is very convenient and I like the majority of their styles. There are things that I have gotten from JustFab that I get a lot of compliments on, but I don't see other people wearing. I like that and I can appreciate that. Everything that I've purchased off JustFab, I still use to this day. The quality is very good.
Hello Carolisha,
Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!
Best,
Daniel
Reviewed Oct. 25, 2020
My experience with JustFab has been on complete accident. I signed up once when I was 15. I'm 23 now. I just wanted one month because JustFabhad that sign-on thing where you get two pairs for $10. So, I was like, “Hey, dad, this is really cheap for when I need a pair of boots for the winter or whatever.” And then, I never unsubscribed because I wasn't aware of it. My dad called me a month ago. He asked, “What is JustFab?” And I'm like, “What are you talking about?” Apparently, my dad, for the last eight years, has been charged monthly for JustFab, and I was only ever able to get 11 months returned on it.
I like the quality of the shoes. I'm wearing the boots straight now. It's annoying that most of the sneakers don't come in half sizes. I’m small-sized and younger. I'm a true seven and a half. I don't fit it in sevens, and eights are too big. JustFab doesn't have half sizes on their sneakers, or most of them, the workout ones. Another thing is that I wish that there were younger looking clothes. It seems they're making it for a more mature person. And as someone who just tries to just spend this money, I found it difficult to find clothes that I liked. Also, their jeans don't come in my size. And they don’t have socks.
The customer service has been immaculate. And the online interface is super user-friendly. It's really just the limited inventory and the limited sizing. JustFab has the plus-size range, which is admirable. However, what they have in stock isn’t cute. It isn’t my style. There are some pieces, but they're few and far between. I also wish I was able to use them on their sister companies, like at Savage, or even on ShoeDazzle because it seems like they're partnered with ShoeDazzle. But I'm sure that that is only limited to me, because most people don't have $2,000 worth of credit that they're trying to spend all at once.
Hello Corinne,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 24, 2020
I’ve been with JustFab since 2011 and being a member, I like the different options. It’s nice because when I go into shoe stores, they don't have it all. With JustFab, I can find a bunch of different things. My style changes all the time. So, sometimes, the selections by the style expert would be a little off because I'll feel different one month and I do another month. But they usually have some cute things on there. If not, I can go and search if there's something specifically that I want. My shoe selection is very different but I like the high boots. I have high heel boots, booties, sandals and the fluffy boots. The quality is great. My shoes don't fall apart so that's promising. I take advantage of the special offers all the time. JustFab had a boot sale not too long ago and I bought seven pairs of boots. The sizing is good but the boots didn’t fit me in the calves so, I had to return them. I didn't realize I needed a wider calf.
Hello Samantha,
Thanks for writing a review about our products! Your comments regarding our monthly selections online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!
Best,
Daniel
Reviewed Oct. 24, 2020
My shoes from JustFab have always lasted. There was one that I did have an issue but I kept forgetting to send it so it never made it. But the returns are mindlessly easy. You get the label and you send it. So, it’s just me making it to the post office. One time, somebody stole one of my packages off of my porch, and JustFab re-mailed it back out like it was no sweat. It was awesome. But the variety is not always really good. JustFab should bring back the Old Town heeled boot. That was the one that got stolen off my porch. When I called back, they didn’t have any in my size. Other than that, I like the selection and the ease of being able to order when I wanna order and letting it fill up to get myself a hidden gift without tapping into the monthly budget. It comes out slowly and then I'll choose when I wanna go on. But if I rack up all these dollars, I wish I can use them on the sales. It’s something that I've paid into and I hate that I cannot use it towards the sale.
Hello Shaun,
Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 23, 2020
I liked the styles at JustFab, which made me want to buy from them. The shoes are my favorite and the quality is good.
Hello Ashley,
We are happy you are enjoying the quality of our items! Have an awesome day!
Best,
Daniel
Reviewed Oct. 23, 2020
It’s pretty easy to find things that I'm interested in with JustFab. I don’t shop as much as I used to but if I see special offers, I can take advantage of it. It’s not difficult. A few weeks ago, I bought a pair of boots, Christmas presents. I'm very happy with the quality of shoes from JustFab. But their clothes are not as good a quality as their shoes. The shipping times were within the normal range. Also, the returns and dealing with customer service has gone well for me.
Hello Nathalie,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
Reviewed Oct. 22, 2020
I liked the convenience of being able to shop online and then have those products delivered to my home without me having to go into a store and within crowds and traffic, which made me decide to buy from JustFab. Finding the styles I’m looking for is very easy and there are too many good options that you don’t know what to decide on. I have the automated VIP thing set up. So, when I notice that I'm getting too many credits, I would go on there and try to order something. The selections given by the style expert are great. I've only had trouble with maybe one shoe and it was a heeled one. But outside of that, I enjoy the quality of the shoes. They rival some of the more expensive name brand shoes that I have. I wear all of them very frequently.
Hello Aja,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 22, 2020
I've been a JustFab member for so long. I was in college when I first signed up and I liked the deals. I loved them. They had 50% off or buy one get one free. They always got me with that. The quality and the price were always good for me. The first time I got my account, I bought a shirt and it was cool. But I don't really buy too many clothes or accessories. It's mainly just shoes.
There were had a few things I had to return and the process was pretty good. It was free returns so that was appreciated. I still have a lot of JustFab boxes in my closet. And when I was looking everywhere for some all-white booties, I got a pair from them and I'm in love with those. I had a recent order within the last couple of months and it was my first time doing the auto-pay because something was out of stock. That was pretty cool.
Hello Kimberly,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
Reviewed Oct. 21, 2020
I liked the price and the variety at JustFab. I’ve bought a lot of handbags and the last time I bought shoes was four months ago. They aren’t the best quality but they’re okay for the price.
Hello Dawn,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
Reviewed Oct. 21, 2020
I liked the different styles JustFab offered. The price was less than eBay's. A month or so ago, I bought a pair of boots and a bag. Both of them are good. All of my purchases are my favorites. My experience with JustFab is fine, except I forgot getting charged after you skipped a month. Other than that, everything's great.
Hello Patrice,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Reviewed Oct. 20, 2020
JustFab has good deals sometimes but the quality isn't all that great. So, I end up sending a lot of things back. Sometimes, the shoes aren't comfortable and the clothing doesn't always fit the way I want it to. I only have difficulty on returns when I procrastinate too long. You have 30 days to request the return or exchange and if you don't do it within that timeframe, you have to call customer service. Sometimes, they honor it. I don't like that you get charged if you don't skip on time but I've learned to make sure I do that. Everything is fair but I'm planning on canceling once I have all my credit spent.
Hello Angela,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.
Best,
Daniel
JustFab Company Information
- Company Name:
- JustFab.com
- Company Type:
- Private
- Website:
- www.justfab.com