JustFab Reviews

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About JustFab

JustFab is a leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience and a "First Style for $10" special. At mostly $49.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices, and shipping is free for all orders over $49.95. The company has more than 15 million members worldwide and offers on-trend and high-quality styles for an affordable price.

Pros
  • Special first-purchase discount
  • Free shipping for VIP members
  • Personalized style quiz
  • Discounts for VIP members
Cons
  • Must pause to avoid monthly charge
  • Credits do not apply to sale items

JustFab Reviews

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    3 featured reviews
    How do I know I can trust these reviews about JustFab.com?
    • 4,881,224 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 11 Reviews 1640 - 1840
    Verified purchase
    Sales & MarketingPunctuality & SpeedRates

    Reviewed Oct. 20, 2020

    When I first got in JustFab, I got a pair of shoes for $10. I like the selections. I recently bought some things that were hugely on sale. Things that were 50% off.

    Everything comes in quick and I've been pleased with what I have purchased. Overall, I would rate the quality good. I wasn't super pleased with the quality of the couple of the boots that I got in the last shipment. They seemed a little plasticky. But I got three pairs and out of them, only one was like that. I still like them. They're good for rain and snow. My favorite was a jacket that I bought a couple of years ago. There have been a few times that I forgot to skip the month when I wanted to, and that is frustrating to me. I just spend the money. But once in a while I forget. If they had a longer period for you to skip, that would be good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Customer ServicePriceRefunds & PayoutsStaffBilling

    Reviewed Oct. 19, 2020

    DO NOT PURCHASE ANYTHING FROM JUSTFAB! I ordered two pairs of shoes for 40.00 and was charged 39.95 for four months. I was then refunded for two months after contacting JustFab and was told my account was cancelled. I was then charged another two payments for September and October 2020. Looking back at my account I saw that I was Double charged for the month of August and they only refunded me back on. I called to have this charge taken care of and they denied it. I asked them if they would like me to send the banking information and they said no and that they weren’t willing to assist. The guy on the phone was extremely rude and unprofessional. Save yourself and do not purchase anything from them. Do not keep your banking information on file as they love to charge you for items and VIP plans you did not authorize.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kimberly,

    We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed Oct. 19, 2020

    I bought a sweater from JustFab and it was okay. But when I got some of the shoes, the material was cheap. And then a lot of times, the wide width is not really wide width. Also, I often skip the month and don’t get anything. I have to put a reminder on my phone because otherwise, I will forget.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Breia,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed Oct. 18, 2020

    JustFab's selections are nice. Also, I liked the prices. I bought a hat and face masks last month. They're okay. The masks were too small. But I bought jeans a couple of years ago and they're my favorite.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Stefaney,

    Thanks for writing a review! Your comments regarding our face masks will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    PriceBillingRates

    Reviewed Oct. 17, 2020

    I love their styles and prices but I don't like that they sign you up for a monthly subscription without really telling you until you get the bill.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Yajaira,

    We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Customer ServiceOnline & AppStaffEase of Use

    Reviewed Oct. 16, 2020

    The site is pretty easy to use, the VIP program can be very useful (except when you forget to skip the month). Customer service is good and quite helpful from my experience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lulu,

    We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!

    Best,

    Cathy

    Reviewed Oct. 15, 2020

    DSW warehouse makes purchasing very easy. They have no hassle returns. I like to be able to get them shipped to me in a reasonable amount of time.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Cynthia,

    We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!

    Best,

    Cathy

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 14, 2020

    I saw really cute shoes at a good price at JustFab and I've been a VIP member since 2011. I like the selections. They're good. I love all my purchases from them. I bought some heels about 2 months ago and the quality is excellent. I love JustFab. Their shoes are so great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tameika,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed Oct. 13, 2020

    JustFab carries my shoe size and finding an item on their site is very easy. I was looking for clear-heeled shoes and I couldn't find shoes like that anywhere. Also, everything outside is size 10 or 11 and I'm a size 12. When I found size 12 shoes on JustFab, I bought this and that as they fit my feet right. They're of good quality and they hold up fine compared to other shoes I have. The last time I ordered, I ended up buying three pairs which got to me in five days. I'm waiting for boots season.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Brittany,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Oct. 12, 2020

    I've been a member of JustFab for a couple of years and I've been able to take advantage of their clearance sales. They have a VIP member thing where I can buy one thing and get half off of the price of another thing. Most recently, I bought a foot scrub that I ought to put on my feet overnight to soften them up. I really enjoyed it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christy,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed Oct. 11, 2020

    I love the shoes on JustFab and their prices. I also like how there, I can get things that I don't see anywhere else I shop. Finding my style at JustFab is very easy. If I'm looking for something specific, it's really easy to set the parameters to find what I want. I hit their offers when they do everything for $10 at the end of the year or boots for $15. Overall, the items I have bought have been of really good quality. I've gotten a pair from the Gwen Stefani line through them and they're really cute and comfortable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Robin,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Oct. 10, 2020

    JustFab is a pretty solid company. I've been a member with them for years and it’s an easy website. They have good shoes and purses. Their selection’s perfect. I usually get something every so many months, usually when the seasons change. Their booties are awesome and the quality’s great.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mallory,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceRates

    Reviewed Oct. 9, 2020

    I like the shoes that I got from JustFab and the price. I do like that I don’t necessarily have to buy shoes every month. I can skip. I usually like the sale that they have at the beginning like just before fall on boots and booties. The booties that I recently bought are really cute. The quality is great. They last a long time. JustFab has a great selection and a wide variety. The customer service is good too. I've had great experiences with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Taleasha,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    TechSales & MarketingRefunds & PayoutsStaff

    Reviewed Oct. 8, 2020

    I really like the styles that JustFab had and some of the brands that they carried at the time that I signed up. When you’re a member, you get your membership discount and it's pretty easy to find the items I want from their selection. I purchase all kinds of shoes from them, but I don't get them as much anymore and I get my monthly membership quite a bit now. And they don't have as many boosts as before. Then, some of the heels that they have are super-high and they don't carry it in-between.

    Other than that, the products I receive from them always have pretty good quality and I've only gotten three things from there that haven't been good quality. One time, I bought a dress from there and the dress completely disintegrated in a delicate wash. It was just blown away, then a string came out and the whole thing was unwearable. And when I went online to try to return it, I told them that I only got to wear and wash it once. But because it wasn't within 30 days, I couldn't return it. Aside from that dress, I wore the other ones that I bought from them for a little bit and they went out. But some of the shoes that I've purchased from there lasted two years. And they got worn a lot. So, some lasted or were excellent quality but some were just not as good.

    All in all, JustFab should carry more name brands like they used to, even if they're not super Kardashian quality brand. They used to carry brands that I at least knew of but now, they might carry something I've never even heard of and seems like a made-up brand. They should have a different variety of brands because they do come with a style. Jessica Simpson has their own style and Fergie has her own style. And JustFab should have those types of things with their shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 7, 2020

    I've been a member of JustFab forever. I don't particularly like shopping for shoes in a shoe store and it seems simpler because it was just shoes back then. The quality is great although I purchase very few items now because I can no longer wear three-inch heels. It seems as though everything is geared towards younger-aged people now. So, I seldom purchase anything much anymore, except clothing items. Except for jeans and pants, some of the dresses are usually bigger than expected. So, I can pleasantly buy a smaller size. I've done BOGOs on shoes but a lot of time, those are non-returnable items. So, I'm very careful about doing those.

    There was one day when I was asked to hold and I ended up holding for an hour before I realized there was no one I was holding for. But that has never happened before. I've usually been helped quickly so I figured that was some kind of anomaly that day. I have recommended JustFab before to my sister and she did it for a while. But she likes to shop in person, so she didn't stay on for very long.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sybilla,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceTechStaff

    Reviewed Oct. 6, 2020

    Back then, there was a Jordan that came out. It was called the Bugs Bunny and it was white, gray, and orange. I could never afford it. JustFab came up with the girl sneaker version of it and that's what made me do that purchase. It was 40 something dollars and I was in my budget. I love the style expert selections. I also have to learn how to redeem the 4,000 and something points that I have. I like the fact that they take $39 out of my check when I skip a month. I like when that builds up 'cause I don't always have money to purchase something that I wanna purchase. The quality of the items is amazing. Please don't change JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Keshia,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Staff

    Reviewed Oct. 5, 2020

    I really like using the site. It's so helpful in finding what I need and I think that's what people want. They want all the tools to what they are looking for. It sure makes it so much easier to navigate.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Robert,

    We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It’s a goal met for us knowing that you are satisfied!

    Best,

    Cathy

    Verified purchase
    PriceRatesTransparency

    Reviewed Oct. 5, 2020

    Being a VIP member, I get free shipping and I always get a lower price than the original price of the shoe. I like that my boutique is updated monthly. I also like the selection given by the style expert and I think it matches me. I just got some new brown riding boots, so those are my favorite right now. I haven't even worn them yet, but I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kaysha,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Oct. 4, 2020

    I bought plenty of shoes from JustFab. The high boots are what I like. It's really comfortable and perfectly sized. The style expert selections were nice too. Then again, I look at all the shoes. Overall, it's fashionable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nancy,

    We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!

    Best,

    Daniel

    Verified purchase
    PriceStaffRates

    Reviewed Oct. 4, 2020

    I've had membership with JustFab for a long time. We used to travel quite a bit and I ordered a lot of stuff because I lost all my shoes and also for some gifts. But now, we're retired and I'm not using the membership as much as I used to, except for tennis shoes and sandals. I liked their selection. Sometimes I needed shoes to go out for events and be more dressy, and then also when we go travel, I needed hiking boots. They always had a good variety for things that I needed. Sometimes I would save up the points and do like either fall or spring, if I didn't need anything that particular month, then buy kind of what I needed for the summer or for the winter, based on what they had out for the new season.

    If you know your size, then you can go through and pick styles. I've hardly ever had to return anything. So it's real convenient to not have to go out and shoe shop just for regular things that you need frequently. If there's some special thing, I might go shoe shopping, which I like to do when I was younger. But I don't like to go out and shop in person much anymore.

    JustFab has good pricing. If you wanna try something that's a little bit more trendy and might not be in style the next season or the next year, then you haven't spent a ton. It's not like going out and spending $300 on a pair of shoes that might be trendy now, but aren't gonna be in fashion in a couple of years. So it's kind of fun being reasonably priced and to be able to buy some fun stuff that you might have to replace, but you haven't spent a ton of money. The quality has always been really nice. I've ordered a lot of purses and t-shirts and tops and I've never had a problem. They have really cute product. I like the membership concept.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Theresa,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed Oct. 3, 2020

    I took a look at the site and I saw a number of things that I actually liked. I also liked the idea of having a personal shopper. Most of the time, I like the styles that are selected for me. Unfortunately, I have a shoe collection that is ridiculous. So I have to choose my styles carefully. Otherwise, I end up with 10 pairs of the same kind of boots or shoes. I love the sales. They had a sale on boots and booties and because I had credits available, I was able to get three pairs of boots just by paying the shipping. It doesn't get better than that.

    For the price that we are paying for the items, the quality matches. Typically, I can wear my purchases, and these are the ones that I wear on a regular basis for two to three years before I think that they need to be replaced. But for 45 bucks or less for a pair of boots, you can't beat that. My favorite would be the embellished sandals that they have on sale during the summer. You can go to a bunch of places and find the same style or pair of sandals. But I’ve been able to find a variety of things that they sell in terms of that that I haven't seen anybody else with. I also like the fact that they recently added plus size clothing that doesn't look like my grandma's bed sheet. Fashionable plus size clothing that doesn't look like I'm wearing a moo-moo. That’s a big bonus for me.

    JustFab gives you enough time to look at the selections, and if you're unhappy with the selections that you have, you have so many options from skipping a month to getting a different selection or shopping for something that wasn't recommended for you. They give me enough time to make a decision, whether I wanna purchase or not purchase, and I'm not penalized when I don't purchase. I love it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Denise,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review about our products and services!

    Best,

    Daniel

    Verified purchase

    Reviewed Oct. 3, 2020

    I have a friend who subscribes to JustFab and I wanted to try it myself. It was easy to be able to find what I was looking for. The style expert is pretty good and the selections really match what I will like. This is the third month that I'm a member and I'm still trying to figure out how things go. But so far, I like it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Takiah,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Oct. 2, 2020

    My relatives spoke very highly of JustFab and I also liked their selections. Around three weeks ago, I bought a pair of boots and the quality was really good. I also bought a pair of loafers and I love them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Faridah,

    We are happy you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed Oct. 2, 2020

    Their shoes are sometimes awkward as far as the slant of them. I’ve worn six-inch stilettos with no problem. There's a normal slant that you get with a heel, even with a high heel. But they have this kind of abnormal of a slant and to the point where it makes your feet hurt. With the strappy heel sandals, I wear an 11 and the way they fit is like my foot will slide too far into the front because that strap is more for a wider foot. But my favorite is the tall boots. I have a bunch of them. Also, my niece loves the booty heels that I bought from JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lalonna,

    We are happy your items are a perfect fit! Hope you have an awesome day! We are glad you are enjoying our products!

    Best,

    Daniel

    Verified purchase
    Customer ServiceRefunds & PayoutsTransparencyHonesty & Transparency

    Reviewed Oct. 1, 2020

    There's a lot of shoes on the JustFab website. I enjoy the heels that I buy from there. It was just that I bought a couple of sneakers a while back, and one of the sneakers were bigger than what the picture showed. Sometimes, it's like the pictures kinda lie. Then the style expert selections are a little outdated. It probably needs to get updated. But every time I call them, if I forgot to skip a month, they would return my money, so it’s nice.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sandra,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding updating the style preferences online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Oct. 1, 2020

    I saw a commercial on TV for JustFab and I saw the difference in how the clothes look from regular working clothes. When an item first comes out, it's easy to find it. But once it gets a little bit more popular, it's hard to get. I’ve been a member for years now. I like the different styles and colors, and the sales that they have. They have a good sale towards anything. The style expert usually suggest things that I would wear. My most recent purchase were the track pants. The things I order from JustFab are usually good quality. I've had a good experience and is very relevant of today's style, which is cool.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maya,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 30, 2020

    I was a JustFab subscriber years ago and then, I just let it cancel out. I started doing it this year. I bought a pair of boots and a jacket. I like them but I'm short so the boots are kinda long for me. I got the longer boots but I'm not gonna wear them because they rub in the back of my knee. I bought them when they had the $10 boot sale in the summertime so it was well over the 30 days and did not return them. I don't do the style expert because I am an admin assistant, so I try to dress as appropriately as I can. The shoes doesn't matter. I go with whatever I feel that month and I just look at stuff that I like. Some people will like JustFab and some people would say it's another little company that prefers to go to Nordstrom.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed Sept. 30, 2020

    Being a member, I like the sales that JustFab has, their variety in boots. There's always 50% off going on most of the time. Most of the style expert selections are nice. Free shipping is good as well. An excellent experience overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jodi,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 29, 2020

    I liked what I saw with JustFab, with the shoes, and I liked the fact that I could receive them every month without having to go into the store. I can shop online and get them sent to me. That was a plus. It was pretty easy to find the items I was looking for, to start putting up what my profile was, pretty much. They attached to me pretty well, and then going off of what I probably ordered most of the time, so it was accurate and it went smoothly. Being a member, I took advantage of the sales, the clearances that they have, and the discounts at the ends of the season. The quality of the items was good although there was one incident with a shirt that I've purchased over this summer. It was a very nice fabric, but when I put the shirt on, the threads kinda separated. It wasn't strong enough. However, since I know how to style stuff, it was okay. I ended up making it like my own.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shanara,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Your comments regarding our products will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Sept. 29, 2020

    I’ve been a member of JustFab for so many years and I’ve purchased all kind of shoes. I just bought some sneakers. I bought some heels, wedges and a variety of things. I like the quality. They hold up very well. I also bought a purse and they were good. The customer service took care of everything when I reached out to them for returns or when the system would say the shoe wasn’t available. They researched to make sure they found the shoe for me. The website is simple and I like the filters, which makes it easier.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laurinda,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Refunds & Payouts

    Reviewed Sept. 28, 2020

    I purchased six items from JustFab a couple days ago: a navy-blue petticoat, black and white pants, a black pair of pants that tie in the front, a pink trench coat, a white basic button-down shirt, and a cowl-neck navy-blue sweater. I've already worn a couple of the clothes. It was really nice quality. I was pleasantly surprised. I have always just purchased shoes. That was my first clothes purchase and it went well. The only thing that I don't like is that each month, it will come out of my account. And if I forget, it will automatically come out of my account. I don't like it being a subscription type of thing. I hope I could change it so that I don't have to decline it every month. But JustFab is good with giving me my money back if I need it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kalaina,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Sept. 28, 2020

    I liked JustFab's product on their website. But also, I love the way they did the pre-purchase questionnaire. I've been a member for more than 3 years, and I like the selected boutique. I take advantage of the reward points, and I love the magazine subscriptions that are often offered. The items I get always have great quality. My favorite item from them is a sweater. It comes down to my calf. It’s open. It’s got a couple pockets on it.

    JustFab's customer service is really good. I've needed to call them once for some issue, but it was taken care of without any problem. With JustFab, I love feeling like I have someone to cater to me. When I go in there, they pick these selections just for me, and they're always right on point. Sometimes, they'll even throw in something. It’s like, “We thought you might like to try or look at...” That's always really nice. I haven't really had any issues with going online either. The site's not freezing or adding things to the cart or removing things.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carethia,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRefunds & Payouts

    Reviewed Sept. 27, 2020

    I purchased a sandal from JustFab a few months ago. Sometimes JustFab has nice stuff, sometimes not really what I like. But it's not every month that I get something. I just skip the month. The only thing is, if I forget to skip the month, they do a charge. They charge the card automatically every month. Sometimes, it's not bad because I call them. I don't want that credit so I call them. It's a bit difficult with them refunding. Other than that, the quality of the items is pretty good.

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    JustFab
    Response from JustFab

    Hello Liz,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    TechOnline & AppBilling

    Reviewed Sept. 27, 2020

    I recently purchased a pair of sandals from JustFab and it's a thong one. With any thong ones, I usually get a little bit of irritation, but it doesn't matter who manufactured it or where I get it from. There's always just a little bit of irritation that happens if I wear it for too long. Other than that, they should move the skip for the month option to a more clearer area on the website when you log in. With the other provider that I use, it's right on their first page as soon as you log into your account. But with JustFab, it takes multiple clicks to get to that point and every month, I struggle to find it.

    Then, there are always 20 different questions that you have to get through before you can finally skip for the month. You have to explain why and that's a little insulting. A lot of people also don't like that money gets taken out of your account if you forget, and we live in a world now where things happen and you do forget and we can't afford to have an automatic payment taken out of our account at any given moment. Aside from that, JustFab doesn't send out reminders to tell you that it's your last day to skip the month type of thing. But luckily, I'm with another subscription company that sends out reminders, so I do them all at the same time. But it would be convenient if JustFab offered that as an option.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    We appreciate you bringing this to our attention about our products and the skip the month option. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingRefunds & Payouts

    Reviewed Sept. 26, 2020

    I purchase from JustFab three times a year and I get what I pay for. I take advantage of their discounts or clearance stuff all the time. Besides shoes, I also ordered a jacket and it was of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Vanessa,

    Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingRates

    Reviewed Sept. 26, 2020

    I've purchased some purses and some shoes that I've been happy with from JustFab. I would look at the sales and it's like, I don't have any more room for shoes or purses. But then, when I had a credit because I had forgotten to decline the month, that was when I got interested in the sale. Then when I read the fine print that I couldn't use my credit, I decided I really don't need two new purses.

    There were a couple of times that I've forgotten, and that was okay because that was on me, but it was difficult to spend my credit. I would’ve spent it and probably upsold had I been able to use that credit on a sale item, but it was restricted just to regular items. That was kinda pissy because they already had my $40. I should be able to spend it the way I want. Currently, other than this part-time work I'm doing right now, I'm retired on very limited income. So, even if it was absolutely fabulous, I really couldn't afford it. But I did need a new purse. That was my last purchase. After that, I cancelled my membership.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Pamela,

    We appreciate you bringing this to our attention about credits cannot be combined with promotion. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed Sept. 25, 2020

    I saw an ad on Facebook for JustFab and I've been a member for five years. At that time, it was just shoes and handbags. I liked the idea that they were reasonably priced and they were good quality. The best thing about being a member is if I don't want to purchase a credit each month, I don't have to. I have five days at the beginning of the month to say that I wanna skip this month. So, I'm not charged if I don't want anything then. The selections from the style expert is wonderful. As you decline or accept items, they get more tailored to you specifically. Most of the items are stuff that I would normally pick. But if there's something on there that I don't like, I can ask them to send me a new boutique and they'll send me new options to look at to see if maybe they're more fitting to me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amy,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedStaffRates

    Reviewed Sept. 25, 2020

    I liked JustFab's pricing, and the convenience of it that I could shop quickly and easily. They have new arrivals and I tend to gravitate to that. I also like that my credits kinda accrue for months. Then I can go on and splurge and buy stuff all at one time. There was an offer I did. But when you do it, you can't use your credit either. So it's that kind of sucks. I had to pick one or the other. But the offer was good. The store is great overall. A few things do fit my style. The stylist actually works. I liked that they had an app, but I know they discontinued it. They should bring that app back. Overall, JustFab is a really convenient fun way to shop for the things you like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Bridgette,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about credits cannot be combined with promotions. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 24, 2020

    I heard about JustFab on social media and the boots looked nice, which made me want to buy from them. I’ve been buying from them for six years and it's not too hard finding my style. The selection from the style expert is good. The boots last a long time. I have some suede leather boots that I can't find there anymore. It's outdated because I've had them for almost four years already and I wanted a different color.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Monica,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 24, 2020

    I wanted to buy shoes from JustFab. It's easy to find the item and style that I'm looking for. I also bought jackets, shirts, full outfits and purses from them. The quality is very good, especially the jeans. I was skeptical and then I ordered one pair and I was like, "Okay, these are really nice. So I'm gonna order another pair, maybe it was a fluke. No, these are really good pants." The only thing is the monthly membership, I wish I'd be able to pause that instead of having to go in there every month. I was out of the country for a while and that completely slipped my mind.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cieara,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPunctuality & SpeedOnline & App

    Reviewed Sept. 23, 2020

    I like some of the shoes that one of my friends gave. She told me where to find out about it and it worked. My particular style of items wasn't hard to find. I scanned through them and I picked out what I wanted. Every so often, I get a little sale here and there but I don't get it every time I order. I don't really keep up with it. The quality of the items is alright. I hadn't wanted any of the shoes lately though. I bought sandals for the summertime but I forgot to cancel this month and it was too late. I used to try to order online but their website was messed up. I couldn't ever get through when I first started in the middle of ordering but now, it's okay. I'm able to get on there and I get my shoes in good time. There's no problem with it. We love the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Lashondra,

    Thanks for writing a review! Your comments regarding our website, promotional offers, and products available online will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 23, 2020

    JustFab has a variety of styles and for the most part, the styles their style experts give me are good. Recently, I used two of my credits. I bought a dress and two pairs of summer-style shoes. So far, my favorite purchase from them would be the pair of booties that have little heels. They go with all my jeans, but I can’t wear them often because on one side, the zipper would always come down and I couldn’t get it to stay up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Autumn,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPunctuality & SpeedRefunds & PayoutsEase of Use

    Reviewed Sept. 22, 2020

    I heard about JustFab from one of my friends at work and I’ve been a member for years. I bought just recently a few pairs of boots and a couple of pairs of flats. I love them. They last me at least two or three seasons so I like them. I just browse and check out the selection every once in a while. I love online shopping. The discounts and the offers that are given are great. I love that if I don't use the credit for the month, they set it aside for me and that's typically when I'll do it. I'll go in each season and have a few credits in there. I get a few pairs of shoes and it's like Christmas because I've already paid for them. Their shipping is always quick. The online ordering is super easy and the credits are also super easy to use. I've had no issues.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 22, 2020

    I’m going on three years now with being a JustFab member. It’s easy to find what I’m looking for and so far, I've enjoyed the selections they’ve given me. I've seen a couple that were on my wish list. The only thing is that I'm now downgrading from a 4-inch down to a 2 or 3-inch heel, but every other shoe I like is four and above.

    I normally get my boots and some shoes when they have the Black Friday Special. Last month, I got a handbag. I have two khaki boots, so the purse will go perfect with those. But my favorite would be the platform shoe with a peep toe and some rhinestones on the heel, which I have in black and gray. I’ve had those since I’ve been with JustFab. Lucky for me, everything has been to the T as it has been described. I've only had one issue where I had to send two boots back because the calf was a little small.

    I’ve recommended JustFab to two people. With JustFab, you would have an option of different shoes. Most people may think that they could only get heels or boots from certain places, but JustFab is very versatile. Also, they have very stylish shoes. So, if you see something, don't sleep on it, put in the buggy and just treat yourself.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Krystal,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Sept. 21, 2020

    I just look at the website, scroll through, I put some in my cart, then I go look again, I see something that I like, I would that take that out. There's so much to choose from. Also, I like the discounts that I get. This September, I ordered the wide leg ripped jeans. I love everything I can get from JustFab. I like the style of shoes. I order their style, and I love their shoe. They got good quality. I got shoes that I had way back from when I first started ordering that I just donated to the thrift store, and they still look brand new and good standing.

    Everybody asks me where I get the shoes from and I tell them from JustFab. And they were like, "Nah, they take money out your account." I said, "No, they don't. Because if your month come and you don't wanna buy, you just skip that month. You don’t got to buy." And then they said they only just take your money, but I said that's not true. I love them. I love everything that I got from them, I'm gonna continue to get from them, and I don't have to worry about anybody else looking like me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Diana,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed Sept. 20, 2020

    Everything is good with JustFab. The prices are pretty reasonable. Some of the styles each month are okay, but they are just not quite my style. But I bought some boots a couple of months ago and the quality is great. A long time ago, I bought pink and gold heels and they're to die for. They’re so cute. That is one of my favorites.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kionna,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 19, 2020

    I like JustFab's shoe selection. I browse and see what I like. For my last purchase a couple of months ago, I got boats, heels, sandals, a variety of things. My favorites are some knee-high boots that I got a couple of years ago.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shanel,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed Sept. 18, 2020

    I’ve been a member of JustFab for quite a number of years and it has been a very good experience. I wanted to try out their shoes and it was more convenient to purchase from them instead of going to the store. Finding the style that I’m looking for is very easy and the selections are very nice. They offer everything and have a variety of items like clothes, purses, shoes and sandals. The ones I’ve purchased were good quality. A couple of years back, I bought this cognac in color, suede open toe with the wooden heel. I thought it would be this type of phony suede material but it was a really nice suede. I could dress it up or down, with rolled-up jeans or whatever it is. My most recent purchase was in July. I got some gold flat sandals that were really nice. But when I ordered them, they got lost in the mail. JustFab credited me back. When the shoe came in, I called to let them know and they said to just keep them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carol,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Maintenance

    Reviewed Sept. 17, 2020

    JustFab seemed like a good deal. It seemed good because it's hard for me to find size 11 shoes, although a lot of times, because they only come in regular and wide, I don't always fit them. I've always had a long foot. I have a size 11 foot, but it has never been wide. A lot of times, people link a size 11 with a big, fat foot. But I don’t have one. So, sometimes I get them and I have to send them back, because they're too wide, even the regular ones. And then other times, they happen to work out or they would be big in the back. But I still enjoy at least having an option to try to find a shoe in a size 11. And then, I had a broken toe so now, I'm re-evaluating. But for the most part, I like the selections that I see.

    We often did purses and bags. I stopped doing that because I was not as happy with the quality of those. After a couple of months, they break. They were cute while they lasted, but then a strap would break, or zippers would not work. I don't necessarily have to have a purse for every occasion so I can buy at least a regular purse and wear it all the time for a couple of years. But overall, I bought some clothes and some for my daughter even when I can't buy them and I like them. It has been very good and advantageous to at least have the options.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jana,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 13, 2020

    I live in Tallahassee, which is a small town and they have shoe stores but they always close and reopen. So, I like that JustFab is online and it has a large selection of shoes. I have a big foot and they have my size in the shoe. Every time you order shoes, you get points and then they have a little store where you can use the points to buy stuff. But they should take the expiration date away, if there is any, and let people gain more points as they go and spend them whenever they feel. You have to be a VIP member with JustFab and then, if you don’t skip by a certain day of the month, then your account is charged. I like that they'll leave a credit on your account but I would like that option to go away. I tried to get my aunt to order from there and she had to call customer service to set it up where they wouldn’t charge her card every month. So, she just pays whenever she’s ready to order from them.

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    JustFab
    Response from JustFab

    Hello Ciara,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve your concern about our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed Sept. 13, 2020

    The quality of the items from JustFab has been good so far and I get my orders on time. I just have to remember to opt out at the beginning of the month if they requested to charge me, if that’s what I felt like. But it’s been simple. I try to put something on my calendar to remember if I’m not making an order.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tinola,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingRefunds & PayoutsStaff

    Reviewed Sept. 12, 2020

    I've been on JustFab for three or four years and everything was super awesome but I feel like this last year or so, some of the products have kind of went down a little bit as far as quality goes. I've ordered a couple of pairs of shoes that were a super weird fit. I love their bags, all their boots, and their sandals but I feel like their tennis shoes could be a little bit better. Other than that, you get what you pay for, so for $39, I can't complain. And for the most part, they advertise things that I like. My only downfall is that sometimes I forget to put my account on hold for the month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Crystal,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve especially with the quality of our products! In the meantime, we’d like to help resolve any concerns about your account. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 11, 2020

    They have really good selection. I had a pair of shoes that didn’t fit correctly and they had me put it back in the box and send it back. The process was really simple.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mallisa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Rates

    Reviewed Sept. 10, 2020

    It's really easy to place an order if I need to. There’s no trouble navigating the website. But the style expert misses the mark with me sometimes. Some of the stuff is cute, but 85% of the time, it's not me. I'm not interested in a lot of fashion. They’re more like London fashion runway type stuff and I don’t wear that stuff. That’s what I get in my boutique all the time. When I first did the styling quiz, I filled it out, but it's still not appealing to me. So I’m skipping the month all the time. It would be great if they do one Sunday dress style or one casual, one night out with the girls. But I keep the account open because I may need the shoes one day. It’s easy to go online and then they send the thing. I did a return one time and they were pretty good about getting them back and sending me something else.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Desiree,

    Thanks for the awesome feedback about our products and services! Your comments regarding adding more product styles will help us know what we can do better. We hope you have Fabulous experiences with us in the future! You may also check your emails every 1st of the month for the latest styles and trends that might interests you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 9, 2020

    I've been a member of JustFab's club since December of 2011. For the most part, I usually end up skipping the month because I'm pretty budget conscious. But I've always kept the account because of the ease of maintaining it. I don't have to quit as long as I remember to skip. I like to have the option there in case I find something that I really need or want. One of my favorite things that I bought was a purse. It has really good quality. Overall, my experience has been positive, but it's not for anyone who doesn't put a reminder on their calendar because you will lose money quick. I put a reminder on my calendar for the first of every month and it pops up and I either skip it or don't.

    I've ordered some shoes but I was more impressed with the purse than the shoes. I like the variety and the styles. They're always modern or they have options for everybody. I unfortunately have really weird feet that don't fit most the shoes. So I've kinda gravitated towards the other items. I've ordered some clothes and they have decent quality. But I wish women's shoes had more cushioning. I've returned some clothes and shoes before. But I did not stay on top of the credit. The way they return it is they'll give you a credit and then you have to go and use it by a certain date. It's good for a long time but I have lost credit because I don't order a whole lot and I didn't really pay attention to the email that said use it or lose it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kelly,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 8, 2020

    I've ordered a couple of things from them about three months ago and I haven't had any issues with them. I'm pleased with the quality of the items. Also, the items that they suggest is usually what I like. If you don't like the item, you can always send it back. It's real easy to return items. So far, I've been pleased with everything that I've purchased.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tammy,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedRefunds & Payouts

    Reviewed Sept. 7, 2020

    I ordered a couple of shirts and a pair of jeans that I liked from JustFab. I don’t do shoes from them. The shoes are not of good quality. The orders come in good timing. However, this last time I ordered, the pants never came to me. They were lost. I don't know what happened to that. I was really upset and I wanted those pants for a certain night. That was why I ordered it in time for it to be there and it wasn’t. So, I’m not a happy camper.

    I paid for early shipping too. They refunded my shipping charges right away because of the extra that I paid for it to be on time. They gave that to me on time, but then they said, “We can’t refund you for the pants yet because we’re technically supposed to give it a full whatever days.” It was like 20 something days. So I had to wait until the days went by and that was when they refunded me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Anna,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 6, 2020

    When JustFab first put the site up, I found a lot of things that I liked on there. But it seems like as the years went on, the selection, to me, is not as exciting as when the site first went up. I'm finding less and less than I actually like on the site. That's why I'm not really shopping that much anymore. Once, I had to return something, but the quality of the shoes are really good on the site. They just need to get a better variety, something more exciting and more lively. Fashion Nova has a prettier variety. Their shoe quality is not as good as JustFab, but their selection is a little bit more trendy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Andrea,

    Thanks for writing a review! Your comments regarding adding more product styles will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 5, 2020

    So far, I've had good experiences with JustFab. I've been with them for three years now and I'm a gold member. With the order I submitted in July though, there were some shipment issues. Also, when they say that what I'm buying are wide calf boots, they really aren't. They could be wide calf boots for someone who is a size ten but not for someone who is a 15 plus or 14 plus. The items I've gotten have been of good quality except for some of the clothes. So, I just stick to shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shumira,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceBilling

    Reviewed Sept. 5, 2020

    There are some good deals at JustFab. They might have some offers at $5 or $10. Also, I've always had good customer service. But they could send a reminder to skip the month through a text or e-mail. There was one time when payment was taken out and I didn't have the money in my account, so it was overdrawn. Then, I kept forgetting to skip the month so I kept being charged. That really bothered me so I took it off for almost two years. Then I wanted to reorder some boots because I really liked their products. I put it back on and reordered some boots. I got some clothing from them too and I really liked it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ladrena,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed Sept. 4, 2020

    My experience with JustFab has been cool. It’s just hard to contact a real person. Sometimes, since it's based on an online thing, if you do everything online, then it should be able to cancel your subscription and everything online too instead of having to call someone if you don't wanna do that. But when you call in, it's like, "Oh, well if you do this, and you do that," and it's just a difficult process.

    The quality of the products are all pretty good. But I'm trying some of the snow boots and they're not very comfortable. They don't feel soft at the bottom. They feel hard and the line in the bottom feels like they'll fall out. When you buy snow boots, you just expect them to feel soft and cushy inside. Even though they're really super cute on the outside and everybody's like, "Oh, those are the cutest shoes ever," on the inside, they're not as soft as you want them to be. So you end up having to buy new shoe linings.

    Sometimes, their sizes aren't really true to size. You'll have to order something bigger so it doesn't fit as tight on your foot. Especially if you have more of a wide foot, so then some near the heel fit funny because you have a lot of space, especially with the sandal. You have a lot of space at the top. It'll be hard to walk in because your foot will slide to the top because you had to get it in a bigger size.

    When I first joined JustFab, I could find more shoes that cater to my style. But then it's like they got a whole lot more designers. Now it's more so you're finding more outdoor wear like lounging outdoor and regular casual. You'll get like the low sandal or like when you're wearing a summer dress outside. You have sandals that are strappy but they're really low, like if you're walking. It is harder to find a nice, elegant and sexy heel.

    I also don't like the automated feature. I rather just go on there when I wanna go on there and then it's hard to recoup your money. Then even though you have points, when you're getting down to the checkout point, you can't use your points that you gained. I've had a lot of points over the past that have expired because it just takes a lot of work when you're ordering to get back to a page to just use the point to get the gifts that they offer or get the money off. If they've already taken the money out of your account and you have a credit on your account, you use the 40% off discounts and they were like, "Oh, you can't use that because you already have the credit." It was like, "No, it's not a credit. You charge my account every month."

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shadon,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 3, 2020

    I saw JustFab on Facebook and started ordering because I liked what I saw. My experience with customer service was very simple, very straightforward and they've been amazing.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Margarita,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Customer ServicePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Sept. 2, 2020

    I've been a member of JustFab since 2016 and their system is very user-friendly. The only hiccup is when I'm trying to return things. Their system is saying that I have to pay for shipping when normally, I don't have to do that. Also, the mesh shoes I've received from them tear really easily. Still, the overall quality of their items is good. Their customer service team handles issues well. They're very prompt and quick to respond.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shefali,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our shipping service will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase

    Reviewed Sept. 1, 2020

    Ordering from JustFab is an easy process. Plus, there are a lot of choices. So far, I've gotten a cardigan sweater and flat loafer shoes from them. There were a couple of times wherein what I got didn't fit right and I just gave those away. Still, 90% of the time, the items they have are of good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melinda,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceOnline & App

    Reviewed Aug. 31, 2020

    I have the JustFab app and it doesn't work. On my phone, it looks like it's in desktop view instead of app view. Still, I like how JustFab has a lot of variety in one place. The items I've purchased from them are of very good quality.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rosario,

    Thanks for writing a review! Your comments regarding our mobile app will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 31, 2020

    My cousin was having a wedding and wanted everybody to get the same shoes. She was the one who told us about JustFab. That would have been back in 2012 and I've been ordering from them since then. When I see a good deal, I’ll order but for the most part, I don't use them like that. The quality of the shoes is good and I'm surprised I haven't bought more. I don't have room for any more shoes and I'm trying to cut back. My closet looks like the commercial.

    For the most part, I liked the shoes as well as the different styles that JustFab has and the vast amount of colors. I have clothes in every color, so they are very helpful when looking for different styles. But I would like to see their boot inventory for women with larger calves. They’ve got some cute boots and I get irritated because half the time, I don't fit at 17 as far as the shaft is a boot. I need the 18 and a half, or sometimes even a 19 depending on the style just so I can put my pants in it and they don't carry that. They consider a wide calf to be 17 and a half, which is not a wide calf but just a wider calf. Mostly, my girls are like me and they have the same issues. But I like JustFab.

    I had to deal with customer service one time because if you don’t go to JustFab by a certain day every month, they automatically debit your account. At the time, something happened with my account and I didn't have the right card on there. So, it put my account in overdraft. I had to go and fix that because I switched accounts and the account was still open, although I didn't want that card there. I had to call and put the new card there.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aprel,

    Thanks for writing a review! Your comments regarding adding more product sizes and fixing the payment option will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRefunds & PayoutsRates

    Reviewed Aug. 30, 2020

    I've been ordering with JustFab for over five years now. It's been easy to go through their process as they always give me an option to skip a month if I don't have money in my account or I don't find anything I'm really interested in. I love buying shoes and boots that they have available especially around the holidays as they always have sales. A pair of boots might cost $50 but on sale, it would be $20 or $30. I also love the unique designs of the items they have. There was a time when I had to return a pair of shoes because they weren't wide enough for my feet. JustFab gave me credit on my account and a few days later, I received the same pair of shoes in a bigger size.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jeanna,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 30, 2020

    I’ve been with JustFab for nine years and I like most that when I'm not satisfied with whatever I purchase, I can exchange it with another. I can also call when the promotion or the sale is going on. Sometimes I get a pass to use my credit. The most recent item that I bought were flats and the quality was very good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kudirat,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 29, 2020

    I had put my membership with JustFab on hold and I started ordering again about a year ago. It's convenient ordering online. It's easy locating items and styles that I'm looking for. They had me do that survey and I'm guessing that that's why it's easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Raquel,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceMaintenanceRates

    Reviewed Aug. 29, 2020

    It has been 10 or plus years when I first started with JustFab. I've been trying to cancel forever and I hardly ever order from them anymore. It’s just that I still have two credits that I need to use and if I forget to skip, then I get another credit. I had to set up an alert reminder on my calendar to remind me to cancel or to skip every month because if I don't, then I get charged on my account.

    I've been a member for so long but the styles are still geared toward a younger crowd such as the super high heels. For anybody that’s 50 or above, there isn't anything that's still stylish and something that's comfortable that you can wear, especially the clothes. I haven't found any style lately. I haven't returned anything to JustFab but I probably should have. Some of the items such as the purses are not great quality. They've broken on me. So, I don't order purses from them anymore. JustFab should make it easier to skip a month or cancel altogether. They have a lot of sales but for what the shoe is, the quality of what you get and the price, I don't know if it's worth it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kimberly,

    We appreciate you bringing this to our attention about our products. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRatesTransparency

    Reviewed Aug. 26, 2020

    JustFab doesn’t usually have a lot of clothes my size but with shoes, I usually seem to find something that I like. The items that the stylist selects are not always stuff that I like but I don’t really make sure everything is updated. I don't always use the site like I could. I like that JustFab saves the cart because some sites don’t. Sometimes I see stuff that I like and I put it in there. When there are sales, it already has it, then I’ll look. I’ll see it says things are on sale, but then I'll go in and the prices are not as low as I want. But sometimes I'll go in the cart and I’m shocked at how low priced stuff is and that's what makes me want to buy them. JustFab has good deals though I find it a little confusing sometimes. But I would totally recommend it. I was talking at work the other day about eight pairs of shoes that I bought for $10 each.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sarah,

    Thanks for the awesome feedback about our products and awesome deals! Your comments regarding adding more styles on our website will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed Aug. 25, 2020

    My most recent purchase with JustFab was four pairs of shoes - two pairs of wedges, a heel sandal, and a wedge sneaker. They've all been pretty good quality-wise. There's only been an issue here and there, but nothing major. I've returned one item once because of a fit issue and the process was easy. I like the different variety that comes out each month. It kinda gives me something that I wouldn't necessarily take the time to shop for so it's kind of nice that it's all in one spot. Shipping is usually not bad. It's generally within a week or so.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Hannah,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our shipping time frame will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed Aug. 24, 2020

    The first time I started up with JustFab was 'cause there was a two-for-one deal. Finding the items I'm looking for is easy and shipping has always been fine but lately, I've had some issues with JustFab's website. I've been trying to add something to my cart and when I hit checkout, the website says it's loading and then nothing ever happens. I've also had a problem with trying to find customer service information on the website. I've had problems connecting with their live chat. It's not as customer friendly as others. I do a lot of online shopping and I have for a long time. With most places, you click on live chat and a live chat pops open. With JustFab's live chat, you fill out a form and someone gets with you which is not quite the same.

    But I've had a pretty good run with them. I end up getting a couple things every year and it kinda depends on what I'm looking for. I don't think that I've ever experienced any real problems with it. One time, I got some shoes and I couldn't exchange them for a bigger size 'cause that style was out of stock. I just decided to sell them on my own.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melodi,

    Thanks for taking the time to write a review. We always welcome any feedback to help us know where to improve! In the meantime, we’d like to help resolve any concerns you had. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPricePunctuality & SpeedRates

    Reviewed Aug. 23, 2020

    The prices are good, the sales are good, and the quality is good too. The returns are quick. I mostly shop for purses than I do shoes there and the order process is fine. The reason why I stopped shopping for shoes is a lot of the shoes, you can’t wear them for a long period of time. Maybe an hour or two and they really start to hurt my feet. I wear shoes every day, so I'm kinda used to it. Maybe the insole of the shoe needs to be changed.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jovan,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed Aug. 22, 2020

    I love shoes and I thought I can get cheap shoes from JustFab. It's been years since I joined and sometimes I like the selections, while sometimes I don't. Last month, I bought three pairs of shoes, including a white booty and some sort of an animal print booty. I also got a pair of heeled sandals, but I didn't like it. I felt like they were a little rickety, so I am sending them back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Becca,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 21, 2020

    I very much love the service. The shoes are really accurate to my size. I've never had anything coming up in a size 10 that didn't fit appropriately and I've been with them for a few years now.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jasmine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaff

    Reviewed Aug. 15, 2020

    I saw JustFab in an online ad and ordering from them has been pretty easy and straightforward. Some of the items that I received are pretty good quality and if I get something that's not to my liking, it's usually easy to send back and get a credit since they don't offer refunds. But the idea of having to go on every month and even to remember to go on every month to not be charged is kind of difficult to keep up with. People should know that it's a really true subscription and you need to log in, whether you need a par of shoes or not. They should fight that and get their money back because you just get a credit, which is the same thing as being charged for the shoe anyway. So it's really not helpful in that way. Other than that, everything is good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jessica,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 14, 2020

    JustFab had the online appeal and aesthetic. I purchase from them once or twice a year. The selection and quality of their products could probably be better.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cecilia,

    We appreciate you bringing this to our attention about product quality. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppRates

    Reviewed Aug. 14, 2020

    I liked the shoes that I saw at JustFab and in the beginning, it was really easy to order from them. But now, it's getting more difficult because of the change in the prices and the ease of ordering things on their website. When I went to order my sofa, I couldn't get it to go through, so I had to call in the order. Other than that, I would tell my friends to order from them because JustFab is good. I like that it's usually quick to get the product and the quality of it. I also ordered the high heels and boots that I can actually wear and those are my favorite purchases. But I have a hard time fitting my boots as I was overweight for a while and I've had gastric surgery.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christina,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order and our website. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Aug. 13, 2020

    I'm a little upset right now because I placed an order July 17th and I still have not received it. It was shipped from JustFab. The Postal Service has it now, and it just keeps saying that there's no information available now. I ordered the shoes since they were on sale for nine bucks. I did an online chat and it kept saying that my order has been shipped. Whenever it asked me if I wanna speak to a representative, I tell them sure but then I'm on hold for a minute and I just hang up. But other than today, I've been pretty much satisfied with JustFab. Some of the shoes are okay. But the quality of the clothing is not that great. The bags are not great, but they're okay.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Requiya,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    PriceRefunds & Payouts

    Reviewed Aug. 12, 2020

    JustFab charged me £35 over 2 years without me knowing and they agreed for a refund of £910, but after taking away all my store credits, they haven't refunded me the money. My bank ask them to trace their bank as they can't find any refund coming in to my account, but JustFab just said "go and raise a dispute".

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Coco,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 12, 2020

    I like a lot of the selection from the style expert. They have a good selection. They do a pretty good job.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sheilonda,

    Thank you! We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPrice

    Reviewed Aug. 12, 2020

    I just purchased a black pair and then I got a low pair of heels. They were pretty nice, which I was shocked because I usually wear high heels. They have the buy one get one offer and they usually have the sale too, where they're cheaper than the regular $39.95. They have a lot of stuff. I've gotten coupons online like a reward but sometimes it’ll say a 20% off now if you buy now or 20% off on selected items. I love the clearance items too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tamara,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 11, 2020

    Ordering from them is convenient and they have a lot of styles. The quality of the items has been all good too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    Thanks for your awesome feedback! We always strive to provide stylish, and high quality products for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Billing

    Reviewed Aug. 10, 2020

    These subscription type of sites are not for me. So I canceled my JustFab membership a couple of days ago. It's just hard for me to remember my monthly cancelation. If I don't want order, I end up being billed 40 bucks on my credit card. So I ended up having these numbers of things that I had to buy and it was piling up. I love their boots but their shoes, not so much. They don't seem to be as well made as the boots do. Then there's a really wide variety of what an extra-large means on the clothing that I've purchased, so I think the fitting on the clothing is a little hit-and-miss.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Challys,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 10, 2020

    Their selection was different than what was in the stores. It was pretty easy to find the styles that I want. They have good quality items. I like them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Andriana,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer ServiceTechPriceOnline & AppRefunds & PayoutsMaintenance

    Reviewed Aug. 9, 2020

    I'm discontinuing my membership with JustFab. Ordering from their website is very easy but I'm not happy with the quality of what I've received. And the sandals that I've really enjoyed has broken. They just don't feel very well made to me. I got the sandals less than six months ago and I live in Washington, so I haven't worn those sandals a whole lot. I also got heels and boots, and I've been relatively happy with the boots. But the purses that I've gotten have not been well constructed at all. Besides that, I got charged when I've not responded by the 5th a couple of times and I can't get my money back. It's part of the contract but I'm not happy with it. I know some some subscription websites where getting my money back would have been easy. But it seems like JustFab just won't refund you no matter what. It's just the inflexibility. Right now, you can get a refund almost anywhere else except there, which is a little upsetting.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Liane,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order and we are sad to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & Speed

    Reviewed Aug. 8, 2020

    I enjoy using JustFab. I like to save my points up. I always look for shoes in the off-season 'cause you can get them for way cheaper. Then the clearance is a pretty good deal as well. I just ordered two pairs of flat boots and then I ordered a pair of sandals and a pair of these tie-dye slide-on shoes. They're really cute and I can't wait to wear them. I also ordered a bunch of thigh-high boots earlier this year, but my ankle couldn't get into them just yet. I didn't realize how high they were and my foot was having a problem going into the ankle 'cause I broke it before. So they're still sitting in the box but I do love it. It's really good quality. I also got a dress with shorts in the back. I wore it last year on my birthday in Florida and it was really cute. I've also ordered some purses before. I've told a couple of people about JustFab 'cause of the sandals I've bought.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melanie,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products! In the meantime, we’d like to help resolve your concern about an item you ordered. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRates

    Reviewed Aug. 8, 2020

    I'm a VIP member so I get free shipping and then lower prices. Sometimes I like my boutique that they pick. But other times, it's off and I wouldn't wear it. Their customer service is good when I've had to call in and if I've had to like exchange shoes because they weren't the right size. My last purchase was suede ankle boots about four months ago. So far, the quality of my purchases has been great. They're durable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mandy,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 7, 2020

    Some of the products are good. I like the selection. It's good. I got a pair of high heel sandals and they were okay but I made one of those anti-slip things on the base because it's slippery on the bottom. I did an exchange in the past when the item that I had gotten was so small and it went pretty easily.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Dori,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our products will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Customer ServiceRefunds & Payouts

    Reviewed Aug. 6, 2020

    The customer service is usually pretty good, except recently. I took over a month for me to receive shoes that I ordered. I just got them today but I ordered them the beginning of July. I called three separate times and they were really nice but there was no information given where the shipment was or how long it would take. They just kept saying, "It's on its way. It's supposed to arrive this time." Every time that time would come, it wouldn't get here. It was inconvenient to keep calling and then they would send me the link, but the link was wrong because my shipment wasn't here. So after a while, I stopped contacting and maybe I would get them or maybe I wouldn't.

    If the shoes wasn't gonna be here in time, JustFab could refund me the money from out of pocket and then give me the credit back. They kept saying that they couldn't do that according to policy and that the shoes were on their way. But if the shoes haven't come in the time that they said, even if the shoes were still en route, it should be an option for the person to receive either a full refund because they're spending their money. But other than that, I love the shoes. Their products are awesome and I've been ordering for years. The shipping is pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello LaQuoya,

    We appreciate you bringing this to our attention about shipping delays! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedOnline & AppRates

    Reviewed Aug. 6, 2020

    I love their shoes. I love the quality and the price. I like the convenience of being a member and the different styles. There's always something different every time I look. I'm still waiting on an order that I placed with them a while ago. I can't figure out how to look it up on the website.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shonda,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable items for our valued members like you! In the meantime, we’d like to help you how to track your order online. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed Aug. 5, 2020

    I enjoy shopping on JustFab. You can pretty much find what you're looking for no matter what time of the year or occasion. It's such a variety of different stuff that it makes it very easy. I've taken advantage of their promo buy one get one free yesterday. I also did the promo where you get three for $39.95. I just ordered a flat sandal and I really like it. It ties around your ankle and it's got a little bow on it with rhinestones. Then I have a gold one that is the same but it doesn't wrap around your ankle. It's just a regular sandal. I like those too. I also got a white boot that I ordered. It's a short boot but it's knitted. It's for the winter time. It's got little tassels on.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicole,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchases!

    Best,

    Daniel

    Customer ServiceSales & MarketingPriceOnline & AppStaff

    Reviewed Aug. 4, 2020

    No matter how cute those shoes are they aren't worth the headache, I promise!! I created an account in November 2018 to purchase a pair of boots that I saw in my Facebook news feed. The boots arrived and the fit and quality were OK but I got them on sale and it was a deal because it was my first purchase. Now I've been stuck in the recurring membership horror story where you get charged $39.95 if you forget to skip the month (which they hide and make you find every time). I have been charged five times now and according to their website I should have received a "point" for each charge which I do not see anywhere nor do I see any way to use those points.

    I've had it and I want to cancel my membership. I tried the live chat feature which is not a live chat. You talk to an automated system first and then it says it's transferring you to a live agent then disconnects you. I will try to call but based on multiple user reviews, this will not be successful. Also, based on what I've seen here, I predict I will get an automated "We're sorry about your experience and will be contacting you in 48 hours" response. This company should be shut down!! I have belonged to other subscription services that allow you to cancel any time, no questions asked and no hassles given. JustFab is just a bunch of crooks!! I plan to reach out to PayPal to block any future charges. If you are already a member of this company, good luck!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rebecca,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 4, 2020

    I really like JustFab. I order from them every few months when they drop the two for sales like this Olga. I love shoes. I order probably six new pairs every season. I range from flats, to wedges, to boots, to heels, kinda run the gamut with it. JustFab and ShoeDazzle, the sister company, both always have great quality. I've never had an issue. The delivery time takes about a week. It's been a little longer depending on the sale terms like if they're having one of their massive blowout sale or end of season sales but I've been fine with it. All my friends have already found out about it.

    However, I tend to not use the style expert. It's hit or miss. Sometimes I'll see stuff with it that I like. Other times, it's totally off base and I'll browse through the website myself. The clothes sizing could be a little bit better too. They could also go back to the lower free shipping amount because I noticed they got raised from $40 to $50 and it happened during COVID. I wasn't sure if that has something to do with it, or it was just the tariff situation. But I think especially for the VIP members that do pay the monthly, we should get free shipping at $40.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Caitlin,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer ServiceRefunds & PayoutsStaff

    Reviewed Aug. 4, 2020

    I've had good experience with them. There were a few times when it didn't work and they would take money from my account, but they would refund me. Sometimes it's hard to understand the people that’s in the customer service. Other than that, they’re pretty good. I had one instance where they sent me the wrong item and they gave me half off of the right item and sent it to me, so I didn’t have to go through the return process. The only time I had an issue was when they sent me the wrong item one time and they didn't refund me at all. I have one item that I’ve had for about three years that I've never worn but I was just out 40 bucks.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tiffany,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed Aug. 3, 2020

    If I have any item that are the wrong size or don't fit, I return them and they're really good about that. It's a very simple process. They send you the label, the email and then you send it back, and you exchange it or they'll keep a credit on your account.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Zanetta,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed Aug. 3, 2020

    I was a member of JustFab for a few years or more, but I stopped it for a while because I couldn't find anything. I bought more shoes that I didn't like or couldn't wear. When they came, they were difficult, and I bought some sandals and heels that were not made well. Then I got some heels that I've worn only one time. They're in my closet now and I can't wear them. But some of the products I received were good quality and getting the items delivered had been pretty quick, which took a week or two. I also like the purses and some shoes. Plus, the coats were nice.

    But I don't like that you can't use your credits when you have them. I always have to call in to use them, then they tell me that the credits can't be used for sales or special items. They should make it easier to use your credits. They take almost $40 out every month if I don't call before the 5th, so I end up accumulating quite a bit of them. Then, when I wanna use them, it's difficult. For my last order, I had $160 worth of credits and they let me use that, but I had to order up for 150.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Sherry,

    We appreciate you bringing this to our attention about out of stock items and also about the items you received. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 2, 2020

    I'm really impressed with the quality. So far, I've purchased a couple pairs of boots, some really nice strappy sandals, a few platform sandals and some other shoes that are very pretty but not very functional to walk in. Those are my little silky pretties. Their offers are pretty good because the last three sandals that I got were only 10 bucks each. So that was really amazing. I've also purchased a pair of Capri pants, but I'm so short so they just ended up being pants and then I got a purse for my mom. They were really good quality. The pants weren't see through. They were nice and thick and sewn very well. So they weren't gonna fall apart. The delivery was pretty quick. So we're very happy with that. I've been pretty pleased with JustFab so far. They have a wide selection but they tend to sell out of my size really fast.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Patricia,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed Aug. 2, 2020

    It's been a while since I became a member of JustFab and I always wanted to do it. I'm on the site when I'm trying to purchase something and recently, I ordered jeans. They're very good quality. All in all, I love my membership and that we have a discount as a member.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Patience,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback about our products! We love hearing from fabulous members like you!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceStaffBillingRates

    Reviewed Aug. 1, 2020

    I've gotten flats, wedges, high heels and boots from them. I've gotten a ton of different options. Mostly, they're pretty good quality for the price. That's why I keep going back and it's kind of the convenience too of always having new fresh things. I love their shoes. They're comfy. They had a boot sale and I ended up getting seven pairs. The only thing that they should improve is to not have to subscribe monthly to be able to get it. I have an alarm every month that I go on there and automatically disregard that payment. But over the course of the years, I've gotten used to going on there and automatically skipping a month even though I might have bought something a few weeks before or after.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicole,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase

    Reviewed July 31, 2020

    I've been ordering from JustFab for about 9 years. Some of the shoes in the beginning were different and unique. You don't see them at the mall. Also, the points that I get when I order stuff is kinda cool 'cause I can use that for other stuff. My main issue with the shoes on JustFab is a lot of the times, the angle that the picture is taken from doesn't show how narrow the toe of the shoe is. That's more or less what's holding me back from buying a lot of different other shoes on JustFab. I've gotten burned a lot of times with the shoes I got. A picture across the top of the foot or the toe box would be good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tracy,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Your comments regarding the angle of the product photos online will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Punctuality & Speed

    Reviewed July 31, 2020

    I saw some of the same style of shoes for three or four times the amount of money that JustFab had. When I first set up my account, the site asked what did I like. It made me pick three or four different outfits. So it wasn't that difficult finding items that I like. So far, some of the costume jewelry pieces has been my favorite. They ship very quickly. Every now and then, I’d get something that doesn’t kinda wash like I expect it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jocelyn,

    We are happy you are enjoying your online shopping experience. We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceRefunds & PayoutsStaffRates

    Reviewed July 26, 2020

    When I first joined JustFab, there were so many choices every month. They just sold shoes at the time but I liked all the selection that was available. Ordering is very easy and I'm only asked one question when I want to skip for the month. Returns are also very easy, seamless and straightforward. The quality has gone down a lot over the years. But they're generally $39 shoes, so you get what you pay for. I'm more particular about what I order from them now and being able to have other options like clothing, bags and accessories help with that. But I might be interested if they were able to offer better quality options at a slightly higher price.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jennifer,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding the quality of our products and as well as the prices will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed July 25, 2020

    I have a hard time finding shoes because I wear size 11. Using JustFab seemed simpler. In my showroom, I mostly just browse on my own and it was fairly easy to find what I'm looking for. Aside from the monthly showroom, I most recently purchased when the shoes were $15 a piece. I love my strappy white sandals that have heels. It's like a summer shoe.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jackie,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and amazing deals. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed July 24, 2020

    JustFab is very convenient, affordable and stylish. I like the prices and the styles and I've taken advantage of their holiday sales and two-for-ones. But they should step it up just a bit with the style expert. I’m not a one type of shoe person. I like different things at different times. Other than that, it’s fine. The quality’s good. This shoe that I’ve had from them is at least 5 years.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Le'Rosa,

    Thanks for your awesome feedback! We always strive to provide stylish, high quality, and affordable products for our valued members like you! Your comments regarding our products will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingOnline & AppStaffRates

    Reviewed July 23, 2020

    I recommend JustFab all the time. Ordering through them has been super easy. I open the app and just check out what I'm interested in purchasing that month. They'll let me know if I have any points reserved so I can either get something for free or discounted, or they let me know if I have any credit through the same thing. Then I kind of adjust my cart accordingly. It'll also send me particular styles each month of what they think will be good for me. For the most part, it's good. I don't necessarily always order off of their pick styles. Sometimes, I just go through and browse what else is new. I can skip if I don't wanna spend any money that month. I really enjoy it.

    I love the convenience of the free shipping. I don't usually shop many places online if I don't get the free shipping. There is also free returns back if I don't end up liking something. That's really convenient. Usually, their sizes are really accurate to what my size is, so I don't often order something that doesn't fit. The quality is usually good, so it's rare that I order something and end up sending it back. But the return process is really easy. You just paste the label onto whatever bag or box you're returning and drop it off at your local post office. The only easier thing would be maybe if they included a return label in the order for more convenience.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kerri,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! We aim to provide the best products and services for every member!

    Best,

    Daniel

    Verified purchase

    Reviewed July 19, 2020

    I've been a JustFab member for about three years, on and off. I love shoes and everything has been fine so far. That's why I keep going back and getting more. The first pair that I purchased was too high for me but it was just me being picky because I’m already tall. But the fit and everything was right.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Esther,

    Thank you for taking the time to share your product experience with others. We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    JustFab Member Services

    Verified purchase
    Refunds & Payouts

    Reviewed July 16, 2020

    I liked that 1 shoe was free at the time when I signed up with JustFab. I have wedges, boots, sandals and high heels that I've bought from them and they are cute but sometimes it hurts when you wear them for a long period. I can't be with those shoes all day. Maybe the material has to be better. But overall, I like the shoes and I always buy with JustFab. One time, I returned something and they gave me the money back.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Maria,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Your comments regarding our product quality will help us know what we can do better. Have an awesome day!

    Best,

    Daniel

    JustFab Member Services

    Verified purchase

    Reviewed July 15, 2020

    I like shoes and I’ve been with JustFab for four years. My most recent purchase was a pair of black wedges. I haven't worn them yet but the shoes are good. I had them in the past. It's easy to order from them and I’m very satisfied.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Leslie,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    JustFab Member Services

    Verified purchase

    Reviewed July 14, 2020

    The items I received from JustFab have good quality. It usually takes five days to receive my orders from them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Christine,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase
    Punctuality & Speed

    Reviewed July 13, 2020

    JustFab's styles were nice, so I wanted to be a part of the monthly subscription. The quality is great and shipping is pretty quick- 3, 4 days tops. I typically like the wedge heel that they offer and I used to get a lot of the bags. They're stylish. As of lately, I've been suspending my monthly acceptance of items. Not that it's not in the budget, it's just I have a lot. I wish that there was a way to put the subscription on pause instead of having to remember every month to do so. It's hard sometimes when you forget to skip the month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Shari,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase

    Reviewed July 9, 2020

    I started buying things from ShoeDazzle first and then I ordered something from JustFab. I usually order a lot of boots such as the riding and motor boots. The quality is okay but I did order a pair of boots in the winter and the sole was very slippery to the point where walking, I almost slipped and fell. I don't remember though if it was ShoeDazzle or JustFab. Another time when I ordered pumps, they were very uncomfortable, so I wasn't able to wear them for the function I bought them for. But I order online a lot and I’ve known about JustFab for six years. They make good selections based on the products that they offer.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tamiqua,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase
    PricePunctuality & SpeedOnline & AppStaff

    Reviewed July 8, 2020

    I'm enjoying JustFab just fine especially right now that we cannot go into the mall, which is even better. The website is very user-friendly and I can find everything. It takes between 7 and 10 business days to receive my purchases but I'm totally okay with it. The products are affordable and the quality is good. Not only for shoes but also for accessories and clothing. I don’t buy that many accessories but I got a hat, a scarf and some bags. I’m a huge fan of flats and booties. The material doesn’t get dirty that fast. I want to use a shoe even on a rainy day and I’m trying to avoid suede, which is the one that gets dirtier. I would love some high heels but I don't know how to work in it. So it would be nice if JustFab can add hidden heels. That will be awesome because there are not that many styles that have that high.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cristina,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase

    Reviewed July 7, 2020

    When I clicked and bought something from JustFab, I didn't realize it was a membership thing. I was confused at first when my account was taking money out to pay them. I then realized that I had a giant credit of membership stuff that I haven't used. I ordered some stuff and saved the rest to order in bulk when I have enough. Finding an item or style I'm looking for on JustFab has been easy. Plus, I get good quality stuff from them. I'm happy with my purchases.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Katanya,

    We are happy you are enjoying your VIP Membership! We love hearing that you are enjoying the quality of our items! Have an awesome day!

    Best,

    Daniel

    JustFab Member Services

    Verified purchase
    Customer ServicePriceRates

    Reviewed July 6, 2020

    I love JustFab. I've been a customer for probably 10 years and I have a little bit of everything from them - sandals, boots, etc. The shoes are usually pretty good. I don't have any complaints about them being low quality. They last me for years. I've seen that when it comes to pricing, it’s perfect. It's affordable. JustFab has a lot of stuff that are in trend and it's way cheaper having it from them than having them from a designer. It's the same style so I love it. However, I recently had a purchase and it took a month for me to get it which is not very usual from JustFab. I usually get my stuff in about a week or two. I called customer service and they told me that JustFab has been using a new company for delivering. That’s the only complaint.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angelica,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase

    Reviewed July 5, 2020

    I've been ordering from JustFab for a few years and I have no issues. I have no complaints about the products. They last and they're good quality. When I need to return things, it's pretty smooth. Usually, they credit or everything is there as soon as I return the item. The main concern for most people is the size of the shoe if it really fits. If they just go off with what their normal wear is, they should be fine.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jeannet,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    JustFab Member Services

    Verified purchase
    Customer Service

    Reviewed July 4, 2020

    I've been on JustFab since 2010 and they always got great shoes. There was a couple of times I bought some boots and because of the way the front was made, they were too big because my feet is narrow. I called them to return two pairs of shoes and then got the correct size. My man is complaining because right now, I have 150 pairs of shoes in my closet. I find an outfit and then I go on JustFab to get the shoes to match it. Every time a new pair of shoes or something comes out and I see it and I got an outfit to match it, then I'm getting it. I have never had an issue with the shoes falling apart. I'm older now so I like everything flat. I also like the booties.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Janie,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Justfab Member Services

    Verified purchase

    Reviewed June 27, 2020

    I never really had the time to go to the mall and shop and I thought that JustFab might be nice because they offered free returns and exchanges, which was really something I liked a lot. I've been a member for maybe a year and the quality of my purchases has been very good. They offered the buy one, get one with the jeans and they also offered $10 shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Rebecca,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Price

    Reviewed June 26, 2020

    This company is the worst, they are a bunch of corrupt thieves! They will charge you $40 every month just for signing up!!! I can't believe a company has so little respect for their consumers that they will charge them for not reading the small print at the bottom of the page of terms and conditions. A REAL company with REAL values would ask their customers personally if they wanted to become a VIP member, but as you can see this company is made of a bunch of thieves. They don't deserve your trust, don't risk your money with them! Someone that hides a monthly charge from their customers is someone that's hiding a bunch of other stuff!! This is just a horrible company, spend your money somewhere else where they respect you and your trust.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Chantal,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PriceRates

    Reviewed June 26, 2020

    I like the styles JustFab has and their price. I became a member and I like that I could order what I want and it would come to my house. I don't have to worry about going outside. I purchased nice boots and some sandals from them. I love what I bought.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicole,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    PriceEase of UseRates

    Reviewed June 25, 2020

    I've been a JustFab member for a couple of years and the price and quality are pretty good. But when you look for a shirt, they're not all in one place. You have to look through them ‘cause they have different styles for different people. Other than that, it’s pretty easy to use.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Susana,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback! Have an awesome day!!

    Best,

    Daniel

    Verified purchase

    Reviewed June 24, 2020

    I've had an account with JustFab since winter and so far, I've liked their styles. Purchasing has been pretty easy. However, what I get from their style experts doesn't appeal to what I selected in their quiz at the beginning. Also, during my last order, I purchased a lot of jewelry and the earring backs were bent and damaged after shipping. During the shipment, they were all smushed together. The jewelry should go in a small box. Other than these issues, everything else is pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Darrylynn,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed June 23, 2020

    I ordered shoes earlier this month. I have yet to receive them. Very very disappointed. My shoes have not arrived or I have not gotten any email notifying me of the delay or the tracking information. I would expect more for a business with so much promotion.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Nicole,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedOnline & AppRates

    Reviewed June 20, 2020

    The shoes I bought from JustFab were good. The quality was good for the price and the shipping seemed pretty fast. It’s easy to access things on their website. I would recommend my friends to JustFab if they needed some really cute shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jovonna,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Customer ServiceStaffEase of Use

    Reviewed June 19, 2020

    I am having trouble redeeming my credits. The email says shop and then checkout, but it doesn’t let me use my credits. I should have 3 credits. $120US but I can’t use that money or can’t see how to use the credits. I find the whole system not user friendly. Especially with not so tech savvy people like me. I just want to buy SHOES with the money I have already given you for those SHOES....

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Leslie,

    We appreciate you bringing this to our attention about how our credit works. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceRefunds & PayoutsRates

    Reviewed June 19, 2020

    I purchased some sandals and a pair of sneakers from JustFab. Things are a hit or miss with them. One of the three things I got from them is great. The other two look a little cheap. Rhinestone looks good but if it's over the top, it looks a little cheaper. Still, I've gotten a lot of boots over the past years I've been with them and I've been generally satisfied with those. I get compliments for a year but they don't list through the test of time. It is my impression that the shoes from JustFab are for seasons.

    Also, I've done a few returns with JustFab and I've been fine with their customer service. But, I will probably cancel because I don't like how member credits are disassociated with sales prices as if I am not a member. Plus, if I buy something with member credits and it's something that would have been less expensive, I end up losing the benefit of what I paid for my credits. Moreover, if I make a return of an item that I paid for, they don't offset. It's confusing enough that it gets a little frustrating. I've spent all my money on stuff and I would have to spend more money.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Arpeeneh,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed June 14, 2020

    Ordering from JustFab has been very easy. I get email notifications every month to see if I need to order or skip a month. They have a very friendly website too and I like their website compared to a lot of other companies I order from. So far, I love their shoes and jeans.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Amma,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed June 13, 2020

    My sister ordered from JustFab before. The first pair was for $10 and that was cool. They also had cute shoes. I went with them and ordered two pairs of shoes. One pair didn't fit that well but I really like the other one.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tricia,

    Thanks for taking the time to write a review about our products and pricing. In the meantime, we’d like to help resolve your concern about one of your items that did not fit well. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 12, 2020

    I personally think that JustFab has quality shoes that everyone and anyone can afford! I love most of the shoes JustFab sells and I find myself ordering shoes more often now that I am a VIP member, which also brings great benefits and savings for every purchase! Keep it up, JustFab! You are doing great!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jamie,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed June 12, 2020

    Ordered on 5-24, shipped 5-28, Grapevine Tx 6-3, 6-11 still in Grapevine, cust serv no help. Pitney Bowes delivery cust serv no help. Understand Pandemic, but to sit in one town for 9 days makes no sense. This was a gift for my daughter who was coming into town for a visit, but didn't receive this week.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Elizabeth,

    We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed June 12, 2020

    Off Duty sandals were perfect with any outfit. So comfy & stylish!! Crush On Me heels are easy to wear without feeling over dressed. Great this spring going into summer. I am so glad I took advantage of $15 sale when I picked these shoes out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Tatiana,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you!

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed June 12, 2020

    I had a pair of boots that were sent back to the warehouse and the rep was very pleasant in having them sent back to my home address. I had issues whatsoever with this order and handling it on the phone.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jodie,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    Billing

    Reviewed June 12, 2020

    I absolutely adore Just Fab. The only problem I have is if I forget to go into my account and mark “skip this month,” I get billed. During the COVID Pandemic, money has been tight. I’ve incurred overdraft fees because of this.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Mary,

    We’re sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase

    Reviewed June 12, 2020

    I love the continually evolving styles at JustFab. Although I cannot purchase every month, I always have a saved list of loved items every time I am ready to buy. They make it easy to be a member: I can skip the months it's not in the budget to splurge on myself & returns are a breeze.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Kasey,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

    Best,

    Daniel

    Verified purchase

    Reviewed June 12, 2020

    All of the shoes and the dress that I have purchased from JustFab have been super cute and great quality! I’ve gotten a ton of compliments and I’ve told all my friends that they should check them out! I’m always excited to see what is new each month.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Carol,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our high quality products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Refunds & PayoutsStaff

    Reviewed June 12, 2020

    I sent an order of boots back my husband purchased for me and we didn’t receive credit nor a refund. There is not a way to contact them from my understanding! I have not purchased from them since and it’s been months since I returned the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Majaghoni,

    We appreciate you bringing this to our attention and we sincerely apologize if you did not receive a refund on the item you returned. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Transparency

    Reviewed June 12, 2020

    I love JustFab! I just wished you had more wide width heels and flats!! It seems all of the clear heels are not wide width!!!! I would love to see Transparent Clear heels in wide width and wide width flats which you don’t have!!!!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Danielle,

    Thanks for writing a review! Your comments regarding adding more sizes and styles on our products will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPriceRates

    Reviewed June 12, 2020

    I accidentally missed a month of 'skipping the month' and got charged 39.95. I have saved my $39.95 that was taken out of my bank account until there was a sale. Well when sale time (memorial day sale) rolled around, I couldn't get the sale price if I used my "credit". Completely ridiculous. I will be canceling Just Fab and shoedazzle for the same reason.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Angelina,

    We’re sorry to hear that you disliked our Member credit usage terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPrice

    Reviewed June 12, 2020

    They don't sell any of the shoes they advertise on social media. The options aren't as cute as you would believe when you sign up. It's expensive after your first purchase, even with your "discounts". And they charge you every month (sometimes even when you've skipped). And when you try to cancel they guilt trip you.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Renee,

    Thank you for the feedback about items that are not sold online but shown on social media. We’re sorry to hear that you disliked our VIP Membership program. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceOnline & AppRefunds & PayoutsStaff

    Reviewed June 12, 2020

    I have a wide foot and JustFab has lots of wide shoe selection online. I love to online shop and they have cute stuff as well. The site is super easy, manageable, and user-friendly. I search through the selection myself and it’s fairly easy. You can narrow down your search and that’s super helpful. Their customer service is very decent and the returns are pretty simple. They give you your own label to return shipping and they just send you the size you want or just refund you back. If you’re a member, you get your store credit back.

    Some of the quality of the shoes could need some definite improvement, especially leather shoes. I’ve ordered a lot from JustFab but the faux leather shoes get worn easily and fade, which I don’t exactly expect from a $60 shoe. It’s also easy not to use what you pay for every month and get charged additionally if you don’t realize that you have to either skip a month or apply your credit to your purchase. It’s not necessarily deceiving if you actually read it, but the regular person doesn’t just read every detail that’s thrown in front of them. But at the end of the day, my success with JustFab has outweighed my disappointment.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Claire,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers. Your comments regarding our product quality will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingStaff

    Reviewed June 11, 2020

    I have been very pleased with my orders and exchanges that I have done.. I love the variety and the comments help as to order your size or go up or down. I would recommend to anyone. Great suggestions and sales.. Thank you.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Laurie,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs especially with the products and services that we offer to our valued members like you! We appreciate the time you took to share your experience with the other members.

    Best,

    Daniel

    Verified purchase
    Customer Service

    Reviewed June 11, 2020

    I would love to order more items but I cant return anything!! YOU WON'T provide return labels w/ your packing slip. This is a big problem for me and I am sure MANY others. I even tried calling & they still wouldn't. I can't shop at a place like that. There is only one reason you wouldn't provide a return label (to make it difficult). There are thousands of people without printers. All of my other stores will send a label. I am going to cancel my membership because of this!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Karen,

    We appreciate your feedback on your experience with us! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Refunds & Payouts

    Reviewed June 11, 2020

    I've had one pair of boots that broke in the first week and I had to glue them back together. Another that came damaged and a random green gem where a silver gem should be and was not offered a refund. Just told they could send me a new pair of shoes but a different color because they were out of the one I ordered. Now I can't even add shoes to my cart to cart to use my credit so I can cancel this terrible company.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Melissa,

    Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase

    Reviewed June 11, 2020

    I had a coworker who was ordering from JustFab and I liked her shoes, so I went on and started ordering. Most of the picks are what I would go for. They're close to my style, but I don’t always buy from my picks because sometimes, I already have something that’s similar. Also, I never look for anything too specific when I go on the platform, so I don’t have any trouble navigating it. It was not like I had something in mind and I couldn't find it, so it has been simple to order. Even the process of returning online is straightforward, simple and easy.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Kathiana,

    We love your wonderful review! We always want to make your shopping experience as easy as possible and It is a goal met for us knowing that you are satisfied!

    Best,

    Cathy

    Verified purchase
    PriceStaffBilling

    Reviewed June 10, 2020

    I got things from JustFab and they were fine. But I've been trying to cancel and they keep charging me. I've been dealing with this for about a year. Every month, they charge me $40. That happened five times. But it’s my fault for not checking my credit card. I didn’t know I was getting charged for the longest time. And then I couldn’t even use those credits because they said that it expired, so I got nothing for $200. I wouldn’t recommend them. There’s been a couple of times that I talked to their reps and it’s been okay. But other times, they would just say they can't help me and that would be the end of it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lauren,

    Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Customer ServiceSales & MarketingOnline & AppStaff

    Reviewed June 9, 2020

    With JustFab's VIP membership, you pick up a shoe for $10. It's pretty easy to find a particular style of item. The only thing that was annoying was having to scroll back up to the top when on the website. It may have just been my phone but when I kept going to the next page to look for a pair of shoes, I kept having to re-enter what I was looking for. After that, I downloaded the app to make it more easier, so that helps. I ordered two pairs of shoes. And on one of the pairs, I thought it was more like a laid-back orange but it was really bright orange. That was the only thing I didn't like about one of the pairs. Also, the strap was rubbing against my foot and it started to bleed. But I was satisfied with one of them. I like JustFab's selection. I like simple type of deals and they had my style that I like. JustFab is a good company and they have styles that everybody likes. It’s just sometimes not your style. They have a good range of shoes, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Iysis,

    We appreciate your feedback on your experience with us, especially with your purchase! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Customer ServiceRefunds & PayoutsStaffTransparencyTimeliness

    Reviewed June 8, 2020

    It's very easy, simple, and straight to the point to order from JustFab, and customer service is pretty good, too. I recently just had to return some stuff because it didn’t fit right, not because it was bad quality, and I did reach out to them asking about my return and they were able to give me the exact information I needed and exactly when they will be receiving it. Then they told me when I should expect to see the credit on my account. So, they were very helpful as well. That’s why I like ordering from them and that was why I became a member.

    In general, when I place my order, I’ll get a email saying they will ship the very next day. It was a little bit different this time because of everything that’s going on. But usually, the shipping is the next day. I’ll get an email saying that my order was shipped out. I have experienced where one of the items wasn’t available at the same time like everything else. So, they always email you and let you know that they had to kinda separate the order, but not to worry because the item is coming as soon as they have it. Then they sent an email right away as soon as that information is updated as well. The style picks they are sending me regularly appeal to me. I like getting the points, too.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Melissa,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our customers.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceStaff

    Reviewed June 7, 2020

    For three months now, I've been with JustFab. I gained a little weight this year so I needed to add a few items to my wardrobe that fit me including shoes. I got my first month’s order and I was pretty happy with the stuff that came. I didn’t have a hard time with the ordering process. I just haven’t done the last two months. I keep forgetting so I just keep getting charged. I wanted to skip next month and I feel like I did. But I still got a charge, which is fine. But I would really like to maybe end my subscription.

    I have a couple of other subscriptions like my Birchbox and they will remind me that my monthly subscription fee is about to go through. That gives me the option. They ask if I would like to skip this month. I like that the other ones will give an email saying, “Hey, if you’re not gonna spend it this month, we don’t wanna take it from you for nothing. So, you wanna skip?” And that’s really considerate. JustFab doesn’t do that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Ali,

    We appreciate your feedback on the VIP program! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Punctuality & Speed

    Reviewed June 6, 2020

    I love JustFab. I found them maybe five years ago and I’ve been shopping with them since then. They're very quick. In seven days, you will get your product whenever you order and you get the same thing you saw online. I like the benefit of JustFab. I pay $39 every other month to be a member. When I order, sometimes I pay like $8 and I have three, four stuff coming. A couple of weeks ago, I ordered two jumpsuits and two shoes and I only paid like $12. I always do things online like with the jumpsuits and stuff like that. The only thing is I order so many shoes but the quality is not all the way. It's not comfortable enough for me. But I keep ordering anyway.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Jamila,

    Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Your comments regarding our product sizes and quality will help us know what we can do better. We hope you have Fabulous experiences with us in the future!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed June 6, 2020

    A friend of mine told me about JustFab. It's easy to find a particular style of items there. I bought two pairs of shoes and some pants three weeks ago. I only order clothes and shoes and they're of very good quality. I like all of their shoes and the clothes are my favorite. It's easy ordering and I get the items here quickly. I've also used the 20% or 30% discounts. Overall, it's a good place to purchase stuff from.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Cheretta,

    Thanks for your awesome feedback! We always strive to provide high quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed June 5, 2020

    I found JustFab through Facebook. I ordered a couple of times through them such as boots, clothing, shoes. I have previous credits with them too. Ordering has been okay and the products are really good quality. It’s not like you would go and buy a $60 pair of jeans. It would last you a couple of years. It gets you through a couple of seasons if you wear them occasionally and don’t put them to heavy use. But the shoes, I’ve had no problems with.

    JustFab is just like any other clothing place. The only benefit you have is you don’t have to leave your home if you don’t want to. And it's not really that hard looking for a style you like. They have a really good style selection of shoes. But they need more variety of flat shoes without heels. 90% of their shoes have got a heel. If I'm wanting casual comfort to go to the beach, I’m not wanting a wedge or a heel. Also, I don’t like that you pay your membership every month and sometimes it takes a little while to use your credit. You have to log in, log out, log in, log out just to get them to show up in your cart so you don’t have to pay $40 for something that you already paid like $60 into the JustFab credit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Erin,

    We appreciate your feedback on our selections and the VIP program! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase

    Reviewed June 4, 2020

    I saw their special with $10 shoes so I started ordering from them and then if there's a good deal going on, I go ahead and look at it. The items I've purchased are really good quality. I've worn them multiple times. It’s good quality for a good deal.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Herlinda,

    We love your wonderful review! It's great to know that you are happy with our deals and quality. Your satisfaction is what we always aim for!

    Best,

    Cathy

    Verified purchase

    Reviewed June 3, 2020

    One of my friends told me about the JustFab website. I've been with them for a couple of months and in my first month, I ordered sandals. They’re really nice and I like them a lot. Everything is fine the way JustFab is set-up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Sharonda,

    We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!

    Best,

    Cathy

    Verified purchase
    Customer ServiceSales & MarketingPricePunctuality & Speed

    Reviewed June 2, 2020

    I found a little pair of boots that JustFab was advertising and I went ahead and did their VIP thing so I could get it for 10 bucks. I hate the website though. Everything that I click on is out of stock and it’s frustrating. Every time you click on an item, if you end up going back, it completely takes you all the way back to the very top of the page where you have to re-scroll all the way down to where you were just looking. Then, every time I click on a style that I want in my size, which is 6, it seems like those are the fastest ones to go out of stock. I skip every single month. I've tried cancelling a couple of times and then they would say that they could just credit my account.

    It kinda feels like a waste of time but I did get a cute swimsuit that I like a couple of weeks ago. So, it's very hit-or-miss. One time, I went to try to skip my month. It was the 28th and I was too early. I was going to try to come back in the next couple of days. My mom brain was everywhere else, so I ended up getting charged the 39.95. I would like a little bit more of a grace period to be able to skip the month if I choose to. You cannot go in this month. You have to go in-between the 1st and the 4th, and then on the 5th is when you get charged, which is super inconvenient. Especially since I've got four kids full-time. So, every time, my months are just running together. So, trying to come up with that four-day reminder, I feel like I need to set an alarm in my phone. But even when it goes off, somebody's on YouTube or something and skipping stuff for me.

    I got a one-piece swimsuit from JustFab and it is my favorite. It's got a tie-up back and I like that I can adjust it if I want to. You can find some good stuff in JustFab and I don't have too many complaints but there are a couple of little things that could improve on the quality. The shoelace on the first pair of boots that I ended up buying was completely frayed at the end. Being my very first purchase, I was kinda bummed about it but I made it work.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Haley,

    Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    Sales & MarketingPrice

    Reviewed June 1, 2020

    JustFab is cheap and I've been buying stuff from them for years. I just go out there and search for what I'm looking for. It’s been easy looking for styles I like and I can return things if they don't fit. I like their boot sales too. They usually make taller boots go on sale. I have a pair of all high black boots I absolutely love. I like JustFab and I've always gotten good stuff from them. The quality of the products is pretty good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Lynnette,

    Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!

    Best,

    Cathy

    Verified purchase

    Reviewed May 31, 2020

    Most of the items I've purchased from JustFab are good. The latest one was a blazer dress but the sizing was a bit off and it was a little bit too small.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hi Justina,

    Thanks for your effort in writing a review about your recent purchase! We will be contacting you via email within 48 hours for assistance.

    Best,

    Cathy

    Verified purchase
    PriceRates

    Reviewed May 30, 2020

    Being a member has been convenient. You have some credits and then you can just go and buy whatever. It’s a pretty easy process. I usually buy shoes or purse. I like the quality. Everything's good. I like that you can skip whenever you can and at the same time, they have nice prices for their members.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alina,

    Thanks for your awesome feedback! We always strive to provide high quality, and affordable items for our valued members like you! We aim to provide the best services for every member! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 29, 2020

    I've been a JustFab member on and off for years. This last time, it was a couple of months. I joined six years ago and it was the $10-boot sale that got me the first time. I go back to them every time because I see the $10-boot sale and some flash sale going on. The products are good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Abby,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products and as well as our promotional offers. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & MarketingPunctuality & Speed

    Reviewed May 28, 2020

    JustFab was running a $10 boot sale if you signed up. I've been a member since February, and since I’m part of the VIP now, I love the videos I get every month. I love the process of ordering online with them. I scroll through there way too much. I search through everything, and I don’t always buy from what they put together, but I do look through it, and it’s always cute. As far as shipping, everything’s always showed up quickly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Abigail,

    Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 27, 2020

    I like that JustFab has seasonal sales. The sandals I got from them are my favorite item.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alex,

    Thanks for your awesome feedback! We always strive to provide stylish, affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 26, 2020

    I just ordered a few pairs of shoes with JustFab the other day and it went smoothly. Navigating the website was really easy. The shoes were all summery heels. A really small heel. Like flats.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ajiehume,

    We are happy you are enjoying your online shopping experience. Thanks for your awesome feedback about our products! We’re glad you’re enjoying your purchase!

    Best,

    Daniel

    Verified purchase
    Customer ServiceSales & MarketingPriceOnline & AppRefunds & PayoutsStaff

    Reviewed May 25, 2020

    A friend recommended JustFab. Overall, my experience was pretty simple after the first time I tried to navigate the website, but the app was easier to figure out overall in the ordering. The first shoes I got were the wrong size, but shipping them back was pretty simple. I did have a hiccup when it came to the refund exchange policy. With the $39 credit a month, I've had some issues. I ordered something that was less than that, and they ate up my whole credit. I really don’t know how this exactly works. So that’s been a pain point for me as far as how to use the credit and how to maximize them.

    The process as a whole may be a little complicated. They could make clearer steps on how to use those credits. And the shoe selection right now, I don’t see anything that I really like. Everything is a little cheap right now. Other than that, I have had a couple of conversations about refund with customer service, and they were very thorough. They were easy to talk to.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    We strive to provide excellent products and services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServicePricePunctuality & SpeedOnline & AppStaff

    Reviewed May 24, 2020

    I found JustFab on Instagram and saw that it was really cheap so I wanted to see if it was real or not. I went and I ordered a pair of shoes from them. The ordering and everything was really easy. The shoes were nice and they got here at the time they were supposed to. That experience wasn’t bad. It was just that when I read the thing to sign up for a membership, I didn’t see anywhere that said I would be charged so when I saw that I was, that made me kinda upset.

    I called the number that was on their website and I talked to this very nice lady. She stated that regarding the $40, I could be bumped out of doing it if I were to go on to their website between the 1st and the 5th of every month. That way, they would know that I at least tried to buy something and if I had, they wouldn’t charge me the $40. But because I didn’t, they charged me. They said that that was my part that I didn’t do. But it was gonna go as a credit. When I went to check, it was nowhere there as credit so I called back later on and just cancelled the membership again.

    JustFab should make it more obvious that you are gonna be charged and that there is a way to not be charged. If I had known that I could have still had the membership and be able to get good deals on shoes without being charged the $40 by going to check on their website sometime between the 1st and the 5th, that would have been very helpful and maybe I still would have done their membership. A little more information on what membership entails would have been nice. The membership itself has a lot of benefits and I would have actually loved it because of how cheap some of the things are. But I didn’t have a good experience being charged when I know there could have been some way around it if I was told about it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexia,

    We are sorry to hear that you disliked our VIP Membership terms. Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Customer ServicePrice

    Reviewed May 23, 2020

    SUBSCRIPTIONS NOT AUTHORIZED. This company has been debiting my bank account since Nov 2019 for $39.95. I called them today to asked them to reverse these charges and they declined. These are deceptive practices and consumers need to be aware. Unfair business practices. I have reported this company to the Better Business Bureau as well as the Federal Trade Commission for the fraud that they are.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Janethe,

    We appreciate you bringing this to our attention about refund concerns. We value you as a member and want to make things right! Someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Customer ServiceStaff

    Reviewed May 23, 2020

    I've been seeing a lot of JustFab commercials and even on Facebook and Instagram. I like the variety of shoes and how you can kinda color and pick your style of shoes instead of them just randomly throwing shoes at you. You’ll get the email saying different things are on stock and I have different shoes on there. When you go into the site, you can easily type into the search margin and it'll pull up all different styles. So, that's easy. But if you go to your profile, you can say your size, the length and all the type of colors. They have different shoes and they're just for you, and I like that.

    Sometimes, the style expert might pull a basic work shoe, which still works for me because I need work shoes too or they might throw a random shoe in there that might catch my eye that might not be a part of my style. I noticed that a lot of JustFab's boots don't come in wide calves, which is gonna be an issue with me because I like knee boots or thigh boots. If they don't come in wide calves, it's not gonna work for me because I have wide calves. So, I just returned three pair of boots because the fit just didn't work right. Their approach was fine. We went ahead and called customer service about doing the return. The gentleman tried to help me find a new boot. I had to explain to him multiple times what was going on because he wasn't listening at first. But that was really the only issue that I had, I need them to pay attention to what I'm saying.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Al-jamice,

    We strive to provide excellent member services, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services team will be contacting you within 48 hours to assist you.

    Best,

    Daniel

    Verified purchase
    Staff

    Reviewed May 22, 2020

    I like the fact that I’m able to kind of put off the order if I don’t wanna order one month. I can save that task for the month. So that’s helpful to have that option. I have made returns in the past and it was really easy to do. I just had to log on and print off the return slip. I’ve also had to cancel an order before and they were very helpful with that as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alli,

    Thank you so much for your awesome feedback! We are very glad that we were able to make things easier for you! We appreciate the time you took to share your VIP Member experience to others.

    Best,

    Daniel

    Verified purchase
    Customer ServicePriceRefunds & PayoutsStaffRates

    Reviewed May 20, 2020

    The website’s set up pretty good to navigate. Some can be really confusing. The way they have it set up, it’s pretty helpful to type in the kinds I like and then it puts suggestions after knowing what you like. And their suggestions were pretty on point. And I didn’t think the prices were outrageous or anything. I got a pair of white loafers, a pair of black flip-flops, and a pair of mustard brown summer heels and I haven’t had any issues with the quality.

    But I didn’t understand why the deal was so good and it was because they were signing me up for a membership. I overlooked that. I should’ve read the small print when I made an order online. Maybe they could set it up to where before customers hit place order and finalize it, a pop-up comes up or tells customers if they're okay with getting this purchase and being in this program. But the customer service was good. I called and they sent the money back and apologized. They didn’t try and tell me that I was ridiculous or stupid for not understanding. They were just really helpful.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexandra,

    It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive customer service experience. Your comments regarding our website will help us know what we can do better. We aim to provide the best services for every member!

    Best,

    Daniel

    Verified purchase
    PricePunctuality & SpeedMaintenanceRates

    Reviewed May 19, 2020

    The shoes I got from JustFab are really good. They’re cute, too. I have a pair that lasted me a couple years. I don’t use the company anymore. It’s a good price for what you get, but it’s just not always feasible. I can’t afford it. I’m not working now, so I just skip months. I still have credits though, and I'm just waiting for them to pop up.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Abrianna,

    Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase

    Reviewed May 17, 2020

    I like the sizes of JustFab's items and the different styles that they have. It's easy to find items and styles, and everything is just a click away. I took advantage of their two for $30 special offer. Right after you make the first purchase, you can make another purchase just for two for $30. It's really simple. Their selection is good because it's exactly how I would wanna find shoes I can afford. The items I've gotten have awesome quality. I bought black sandals, and they were my size and they fit everything.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alba,

    Thanks for your awesome feedback! We always strive to provide stylish, great quality, and affordable items for our valued members like you! Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Price

    Reviewed May 16, 2020

    I was a premium member with JustFab and what I liked about them is that the products are nice and they delivered on time. However, I cancelled my membership because it was getting a little pricey, especially in the current situation. It was a good experience overall.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aditi,

    Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.

    Best,

    Daniel

    Verified purchase

    Reviewed May 15, 2020

    I ordered a pair of high-heeled shoes from JustFab. They’re really nice. I like them a lot. I like that JustFab has plenty of options.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexus,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!

    Best,

    Daniel

    Verified purchase
    Sales & Marketing

    Reviewed May 14, 2020

    I liked the boots sale that JustFab had. I've been buying from them for a couple of months now and they're really convenient. It’s pretty easy when you try to find items because they did like what color and style that you wanted. I like their style expert selection. It fits my style pretty well. The products I've gotten are really good quality. I got these western-style boots that fit my style pretty well and they’re like a short booty. It’s been a few weeks since I made a purchase from JustFab.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexandria,

    Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with the selections we presented and as well as the quality and a fit friendly products. Have an awesome day!

    Best,

    Daniel

    Customer ServicePunctuality & SpeedRefunds & Payouts

    Reviewed May 7, 2020

    I have never experienced something so bad about the company and what they sell. I purchased 3 pairs of shoes, shipping took forever and when they finally arrived none of them fit me. I immediately process a return and I was supposed to get my return label in 24hrs, that never happened! I have been contacting their customer service for over a month, every three days and all they can say is that they have an error in their system, they need to escalated and to give them 24-72hrs more. I haven't been able to talk to a supervisor directly, I even offer to pay for the return myself so I could get the box out of my house and get my refund and they said that was not an option. HATE this company and their service is the WORSE!

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Yaquelin,

    Thank you for your honest feedback on how the shoes you have purchased fit, this is certainly not the kind of service we aim to provide. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

    Best,

    Ivy

    Verified purchase
    Sales & MarketingOnline & App

    Reviewed May 6, 2020

    I always order shoes and it’s got a good mix between boots and heels. They're not super high, top notch, but they're not poor quality either. Once, I’ve ordered apparel too. The website is a pain in the ** to get to load, but other than that, it’s self-explanatory and easy to go through. I wish there were more filters on it though. They have the color and shoe size, but there are so many pages, so having more filters will make it easier for a consumer. Still, it’s nothing that we would die over. On my last order, I got four pairs of shoes and I received them on Friday. They were all heels of different colors, sizes and heel lengths and I got a killer deal on all of them. I got them on JustFab's $15 sale, then I had a member credit that I was using, so it got applied towards that. Also, everybody I work with always ask me where I get my shoes and I always tell them. I recommend them often.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Allie,

    Thank you for your honest feedback regarding your experience in navigating the website. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase
    PriceStaffRates

    Reviewed May 5, 2020

    JustFab looked interesting so I tried it and I liked the things that it comes with. Also, I like that sometimes I can choose an option to pick what I want. I purchase mostly shoes and I have purchased a couple of tops from them that I really like. The quality is good. The only problem I had was with a V-neck crisscross top and the piece that was holding the top together ripped, but it’s no big deal because it still worked. Also, I don’t buy every month so I would skip and a couple of times, the skip went through but then they said they never got it on their end so I was charged for it. That kind of annoyed me a lot. But it hasn’t happened in a couple of months.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alecia,

    We would like to sincerely thank you for notifying us about your experience with the skip the month and with the items you have purchased. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase

    Reviewed May 5, 2020

    I've ordered a bit of everything but mostly shoes. I love the really cute, block heel, multicolored shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexa,

    We appreciate your feedback! We always strive to provide the best service for members like you! Keep rockin’ in your fabulous shoes!

    Best,

    Ivy

    Verified purchase
    PriceOnline & AppStaffEase of UseRates

    Reviewed May 4, 2020

    I’ve been a member for a while and I get a lot of the strappy heels with some wedge. In fact, I just got two pairs that came in the mail the other day. I’ve never had to return anything too. The quality is great, and the pricing. I also love the fact that I have my boutique every month. I go and look at my boutique, and it’s easy for me to look at all the different styles. The site is very easy to navigate, so it’s user-friendly.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!

    Best,

    Ivy

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed May 4, 2020

    I am a VIP member of JustFab and they are great. Anytime I've called the customer service, everybody has always been great and helpful. They also always have great sales and deals. It's awesome. When you first apply, you pick your own style and they send you stuff that you prefer. I got a lot of items. I buy for myself and for my mom. The quality of some of the shoes can be a little better as far as the materials. But otherwise, everything has been good. I like JustFab and I am really happy with them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alyia,

    We're so glad that everything worked out for you. We here at JustFab, try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction especially when it comes to the quality of the items we have online.

    Best,

    Ivy

    Verified purchase
    Sales & MarketingPriceRefunds & PayoutsStaffRates

    Reviewed May 3, 2020

    JustFab had cute clothes and good prices. I have been purchasing from them for years now. I like that I can skip the month. I'm not held to paying my fee each month if I don't have the money. I like the options available. I can do it at any time and get what I need whenever I need it. It's also very easy trying to find a style I want. Their expert selection is good but I kind of do my own thing. I just look through the site and get what I want. Sometimes, I'll take the suggestion but that's not my main access to what I need.

    I avail of pretty much anytime they do like the VIP thing like sales. The only thing with Just Fab is the quality of the items is a hit or miss. Most of the things are great and there are no issues. But there are some times where it's like things might have been rushed. Otherwise, I've recommended JustFab to friends and strangers. They have all different kinds of styles and people should check it out.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexandra,

    Thank you for sharing your feedback with us regarding the quality of some of the items you have purchased. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

    Best,

    Ivy

    Verified purchase
    Price

    Reviewed May 3, 2020

    I wanted to try JustFab out because of my upcoming graduation and I wanted some shoes that would go with my graduation dress. The last item I bought was the heels. They’re really good quality shoes. It’s going pretty good with JustFab. Being a member was really cheap for me. But I cancelled my subscription because it was out of my budget for a while.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexis,

    Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs with heels you have purchased! We appreciate the time you took to share your experience with the other members. We hope to hear more from you in the future!

    Best,

    Ivy

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed May 2, 2020

    I liked the pricing and I ordered a couple of pairs of boots as well as a pair of summer sandals. All of them are heels. Besides that, I got one pair of flat boots. I’ve gotten them in and all of them fit, but my pair of blue ones. I got it in my size, and it still didn't fit. The zippers were difficult to work with. I was upset, but I ended up gifting it. Other than that, I love my white sandals and I can’t wait to get to wear those. I love my black heels too. My flat heels are a little tight, but most shoes are. I’ve been wearing them a little bit and they feel like they're loosening up, so those ones are good as well.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alisa,

    We’re sad to know that fit of the item you have purchased was not what you expected. This is not how we do business in JustFab. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase
    PriceRates

    Reviewed May 2, 2020

    I was interested with the heels from JustFab. I’ve just ordered one. They’re good, comfortable and their price is good. Everything’s good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexis,

    Thank you for taking the time to share your positive feedback with the hells you have purchased and the prices we have online! We're glad that everything worked out for you. We hope to hear more from you in the future!

    Best,

    Ivy

    Verified purchase
    Value

    Reviewed May 1, 2020

    JustFab is an easy shopping platform. The quality varies depending on the shoe. It's a great website for boots. I have a couple of pairs of the flat booties that I really like. But any other shoe I've ever tried is not a good value. I'm in the process of sending a few items back because the sizing is just not good quality. The shoes are extremely narrow. I can't even fit my feet into them and I don't have wide feet. But it’s very easy to return them.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alex,

    Thanks for taking the time to write a review. We're sad to know that the quality and fit of the shoes you have purchased were not what you expected. We value the opportunity to resolve this and someone from our Member Services Team will be contacting you within 48 hours to assist you.

    Best,

    Ivy

    Verified purchase

    Reviewed May 1, 2020

    I got a pair of black open-toe booties. Every time I wanted to toggle onto a different clothing, say the clothing section, the website would just freeze and say, "Sorry, it’s unavailable." I would have ordered a lot more. But other than that, I liked the shoes and JustFab said they were 10 bucks on my first pair.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexandra,

    All feedback is important to us, so we appreciate the time you took to tell us about your experience in shopping online. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.

    Best,

    Ivy

    Verified purchase
    Sales & MarketingStaff

    Reviewed April 30, 2020

    There was a sale that was going on in JustFab and there were a ton of cute shoes. It was super easy to find the items that I was looking for. There is some stuff that I don’t particularly care for when I see it, but most of it is good. My first purchase was the $10-shoe sales. The quality of the shoes was really good. I told my aunt about JustFab and that it was great and all of the sizes of the shoes, at least, were true.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Addison,

    Wow! Thank you for the feedback! At JustFab, our mission is to provide our members with only the nicest, highest quality items. Our number one priority is the satisfaction of our members.

    Best,

    Ivy

    Verified purchase
    PriceStaffRates

    Reviewed April 30, 2020

    The price is right with JustFab and I tell people about them. I've been a member since February and I like that you can skip months. It's not like you’re obligated every month to do something. For the most part, my experience with them has been okay. I pretty much like the styles most of the time. But a couple of pairs of my shoes were really uncomfortable. I already wore them though so it wasn’t like I could do anything about it. I exchanged them and got new, different ones. The boots tend to fit better and nicer than the heels do. It depends on people’s feet. But I kept the one pair of heels because I already wore them out. They ended up giving me really bad blisters by the end of two hours, which was not even that long.

    On those shoes that actually hurt me, the quality is not as good as some of the other ones. I’ve ordered from JustFab back in the day too, like in 2017. I still have those shoes and they still hold up really well. And I’ve worn them like crazy. The boots tend to be more durable than the heels. The style expert with JustFab is all right and they give good stuff out, but I just do my own thing. The social media thing gets you because they know exactly what kinda style you got. When you’re scrolling, things just pop up. Social media’s kind of a stalker. You say one thing and it shows up in two seconds.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ali,

    Thank you for your honest feedback regarding the quality and fit of the shoes you have purchased. At JustFab, our greatest desire is to ensure our members are satisfied at all levels and find the most suitable way to fix their problems/concerns without delay. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase

    Reviewed April 29, 2020

    I heard about JustFab on Facebook and my favorite thing about being a member is the three for 39.95. The quality of their clothes, shoes, and bags are very good. The booties I purchased from them are my favorite. I wear it all year round. And I bought a pair of sneakers for my latest purchase. However, the time allowed to figure out if you're gonna buy something is not long enough for me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alea,

    We are honored that you have chosen us and placed your continued trust in JustFab for your fabulous items! We consider every idea and some, like yours, become part of how we do business. And for that, we are most grateful. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you!

    Best,

    Ivy

    Verified purchase
    Price

    Reviewed April 29, 2020

    I like the ability to have different options whenever and the ability of skipping when I want to with JustFab when I don't have to purchase anything that month. That has kept me around with them for many years. The last purchase I made with them was a shirt or pants. The quality of their items is a hit and miss. It depends on the product. I probably had some great items 70% of the time. The only hesitation I have is sometimes, they're pretty expensive depending on the product. I have a few times forgotten to skip and gotten charged, so I am forced to use the credit.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alyssa,

    Member satisfaction is always the number one priority for us. We appreciate the time you took to tell us about your feedback in regard to the quality and prices of the items we have online. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase
    Price

    Reviewed April 28, 2020

    My friends had gotten JustFab and they said that their stuff was really cute and affordable, so I decided to go with them. I purchased a couple of shoes and some bags from JustFab. My favorite is the shoes. They're really cute and have good quality. They're also different from what other places have to offer. Their stylist usually has one or two things that I really like.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alex,

    It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

    Best,

    Ivy

    Verified purchase
    PriceRates

    Reviewed April 28, 2020

    The prices keep me coming back. JustFab's straight pricing is cheaper. Also, I wear a size 10 so I can't buy shoes in the store. I used the style consultant once, but then I just go off of what I liked. So, I used it just to set it up. I mostly do shoes and they're totally nice. I like that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Afia,

    We are pleased that you have chosen our boutique here in JustFab. We hope you will always enjoy the convenience, quality, and affordability of our shoes! We hope you have a fabulous day!

    Best,

    Ivy

    Verified purchase

    Reviewed April 27, 2020

    For about a year now, I've been with JustFab. I've had luck with some stuff as some of them are good. I like other shoes too. The only thing is things don’t fit right. It's either I get items that are too big or too small. Some of the quality looks kinda rubbery too. It doesn’t look like leather. It’s like hard and generic stuff.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alicia,

    Thank you for sharing your feedback with us regarding the quality and fit of the shoes you have received. At JustFab, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.

    Best,

    Ivy

    Verified purchase
    Price

    Reviewed April 27, 2020

    The quality of items from JustFab is good and I like their shoes the most. My favorite item is the boots. They're very beautiful and affordable.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alejandra,

    Thank you for the kind words that you've said about JustFab! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!

    Best,

    Ivy

    Verified purchase
    Customer ServiceSales & MarketingOnline & App

    Reviewed April 26, 2020

    JustFab offers good deals but it would be a little while before I can order stuff. I’m pregnant and it would be cool if they added maternity clothes. Still, all the outfits are so cute. They fit well and they're good quality too. I have the app on my phone, which is how I shop. It has been easy and I’ve been happy with it.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Allissa,

    Member satisfaction is our foremost priority and we promise to always serve you the best. We value our members and so as your opinions. We hope to hear more from you in the future!

    Best,

    Ivy

    Verified purchase
    Customer ServiceOnline & App

    Reviewed April 26, 2020

    JustFab shoes are of really good quality. Any time I’ve had a sizing issue, it’s been really easy to return and exchange. I’ve had a couple of times when I’ve had to exchange shoes and had to call. I wish that could be done on the website. You can return something just on the website but if you’re exchanging it, you have to call.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ali,

    We count on our members to bring situations like this to our attention. Thank you for sharing your feedback regarding the return process we have online. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.

    Best,

    Ivy

    Verified purchase
    PricePunctuality & SpeedRates

    Reviewed April 26, 2020

    I have a shoe addiction and JustFab's price, the variety of their products and the different colors that they have drew me into joining. I really like the clear heel trend and got some clear sandals from them. I can't wait to wear it. I've recommended JustFab to two of my friends and my cousin created an account because I kept sending her pictures of the shoes.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Ajeia,

    Thank you for your compliment! We are glad that you are satisfied with the items we have in JustFab. Hope to hear more from you in the future!

    Best,

    Ivy

    Verified purchase

    Reviewed April 25, 2020

    Most things from JustFab are good. I've enjoyed the shoes a lot but the shirts and pants, not as much. Some of the shirts seemed much lower quality, like thin fabric. And the pants are more stretched than I like, so they never seem to hold their shape. But I have a pair of boots that I wear all the time. JustFab is good but be aware that it is a subscription service, not everyone realizes that.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alyssandra,

    Thank you for your review describing the dissatisfaction you have with the quality of the shirts and pants you have purchased. We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.

    Best,

    Ivy

    Verified purchase

    Reviewed April 25, 2020

    I liked the color of that shoe that I saw on JustFab. It was easy trying to find a style there and their style expert selection was great. I was able to take advantage of their $10-shoe offer. The items I've gotten are good.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Adilene,

    Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect shoes! Rest assured that we will continue providing unique and new styles for members like you.

    Best,

    Ivy

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed April 24, 2020

    I had seen and heard about JustFab originally on some social media site but then I heard about a friend who actually did the VIP membership. She told me all about it and I thought it was cool. I’ve loved it. My last order had two pairs of boots and flip-flop sandals. I pick out my own stuff. I look every now and then, just be on the site and see if I could find anything. When they send out emails, they let you know of the sales and then that always gets me.

    I wear the crap out of my shoes. The boots that I had that I've been wearing basically every day for work, they’ve lasted two years. I remember that's the first order that I got and I just now had to get rid of them. I'm pretty confident that my last order would be the same. I haven't had any problems with the quality of the shoes. I really like JustFab. I recommended it to a lot of people. They always compliment the shoes and I'm like, "They're good." But then everybody will be like leery on the quality 'cause it's an online site. But I tell them mine last and no complaints from me.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Alexis,

    Thank you for shopping with us. We appreciate your business. JustFabs' goal is to provide high-quality products and the newest set of styles to valued members like you. We hope to meet and exceed your expectations!

    Best,

    Ivy

    Verified purchase
    PriceStaff

    Reviewed April 24, 2020

    I’m a big fan of Run-D.M.C. and Tamara Williams. And I just got on with JustFab as soon as I realized that she had a line of fashion that was affordable. The selection provided by the style expert is good, although I see things that are coming up that are much like new or exclusive, and then I just go on my own to investigate. It's very easy to find my style of items. The quality of the items I've gotten so far is amazing. They're better than anything I've ever spent that much money on.

    I've tried to tell other people, “Stop spending so much money on your shoes or your bags,” because for me, I get, at least, a good six months or a year out of a bag, and I'm not using it every day, but I can see that once the handle starts going, then I'm like, “I've worn this one out to the point of I need a new style.” But it's definitely very durable and true to size. I love bags, so my recent big thing was fanny packs. I’m very practical, so I ended up buying the same type of fanny bag in different styles. Because I love the fact that it came looking like a belt, and I don’t see many that were going to look very dressy or I can pair down a little bit with something a little bit more casual.

    Thanks for your vote!
    JustFab
    Response from JustFab

    Hello Aisha,

    We’re glad that you found what you were looking for. It is our goal that you are always happy with our service and fabulous items. JustFab promises to provide you with the latest, branded, and high-quality products. We are always happy to serve members like you. Thanks a lot!

    Best,

    Ivy

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    Private
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