JustFab Reviews

Just Fab customer service is ridiculous and why I'm cancelling this membership.

3 days ago it was 39 days to deliver my shoes. They say they will escalate it but they haven't, they said they will look into where my shoes are but they haven't. They say they care. But again, they don't. So unacceptable.

Terrible company. No customer support. They charged me for a product that I never received. They deceitfully enrolled me in to their subscription plan without my explicit consent and charged $50 a month for that. I had to reach out to my bank. They have 0 customer support, nobody picks calls, nobody replies to chats. Stay away from these scammers. They keep posting ads on social media. DO NOT FALL FOR THEIR ADS.

Shoe dazzle and this store are the same. They was doing good until two years ago but now they have bad services with refunds. They make things hard for everything for return and refund and charge and skip the month and cancel the memberships. They are bad matters.

Website is glitchy, hard to use. Credits cause glitches during check out as well. Planning to cancel membership soon. Sizing is inconsistent. Also prices on products are more expensive on this app, than on Amazon where the same items are available. Quality of items keeps going downhill. The shoes fall apart not long after purchase.

I placed my order on February 1 2026. I still have not received my order and it has been over 20 days and I'm not happy with Justfab right now. I have never had to wait this long of an order. I'M NOT HAPPY!

I placed an order 3 weeks ago and still have not received it. When I try to track package, it does not provide an update nor additional information. Please advise of updated tracking information or status of delivery. Thank you.

I cancelled my VIP membership via the APP at the beginning of January 2026 and then was charged the amount in February because I did not go in to skip. Your APP is not very user friendly. I actually had to try to skip the month twice and it didn't work and I got charged.

The website is terrible. Consistently doesn’t work & doesn’t allow me to skip months, but also won’t allow me to use my credits. I’ve called in several times & have not gotten any resolution on the money that was taken or the credits I’m not allowed to use that I unwillingly had to pay for. Most of the items don’t ship to Canada but you offer them to Canadian clients? I’ve been a member since 2018 & this is the worst service I’ve ever received. Forcing someone to pay for credits you won’t allow them to use is just unethical.

I received a completely wrong item. Ordered a sweater, got pants. Sent back, still not credited or have I received the replacement. Customer service was 0 help when I called. I’ve been a member for 14 years, I’m thinking of canceling now. It’s not worth the hassle.

I have nothing but good to say about JF. They want to keep customers. The shoes are good quality! I have 3 or 4 pairs now. They keep you happy. 😊 Thanks!! I was able to get this pair free by downloading their app! The shoes are usually always priced low and affordable ;) esp as the seasons change. They have very unique items.

I never received my order. On top of that, I always end up paying more for the membership than I receive. I have to pay for shipping on top of also getting a cheap, discounted shoe. This membership is a scam and total trash.

I have cancelled my membership through the app 2x’s since December and continue to be charged. I’ve also emailed support 2x’s to assist with cancellation and refund and have yet to receive a response and solution.

I placed my order on January 19 and it still shows as "Awaiting Carrier Pickup." I have received no updates. If my order is not coming I want a reimbursement for the monthly credit redeemed for this order ($50) and the shipping and tax ($10.57).

I canceled my membership via the app after I used my last VIP credit, and then I was charged the next month -- I no longer have my login since I canceled, I immediately replied about the mix-up, and haven't heard back or have the charges reversed as of it.

Shoes came in different shipments on different days with was GREAT. The quality, especially for the price I paid, is excellent. Better than most discount stores. But my big problem is that one of the pair of shoes doesn't fit.

I really like this business, I think they are more than fair with their return policy. I love the selection of shoes and boots. I really do not like that they charge your credit card if you forget to skip the month. I understand they need something to get you to their site, but I do believe they could find another way to do that.

I've been trying to unsubscribe from JustFab multiple times. The last time I was told that they would pause my account for 3 months instead and ended the help chat. This is not what I wanted. Then the next month, I was charged even though I was told they would pause my account. After this, I tried to reach out to their Help chat and I waited two days for a response that never came. All I want to do is cancel my subscription and they have made it impossible.

Never got my refund! Been waiting for it for over 3 months. Never got my exchange pair of shoes. Whenever I contacted customer service via email, they were not helpful. They kept saying that I was getting my refund, and it has yet to happen.

Not sure how to feel. I ordered from JustFab 2 pair of heels. The order came, there were 3 boxes. A pair of boots which I didn’t order. The heels I ordered came from Amazon with Shoe Dazzle on the box. I'm all confused. To make matters worse, the bag was open when she dropped it off.

Every time I need to create a return because your sizes are totally off on some things, it tells me no order # (directly copied, and pasted from your site) which in turn means I now need to figure out how to get a hold of someone in customer service and that turns into a back-and-forth long drawn-out process. I’m done with Just Fab. Using up my credits and cancelling my membership. Also, it doesn’t give me free shipping over 70.00 (see last order placed). Too much of my time spent on something that isn’t worth it. I would be much happier with Nadine West or something like that. Also, it will only say I’m a verified buyer of if I submit a receipt… not wasting my time! I am a buyer, but not for long!

They take more credits out than they should, they won’t cancel an order even if you put the request in immediately because they take 2 days to respond to that, and by then it’s shipped, and it’s “too late,” and they were “busy helping other customers”, and they are literally zero help in customer service. I’m still out of the missing credits.

The pants I received have stains all over them. I’ve taken pictures and keep attempting to contact customer service and yet every single time I do, I’m told there is no account associated with my phone number or email, which makes no sense because I’m literally logged into that account when I’m trying to contact customer service about the stained pants. It seems near impossible to get a hold of someone to resolve this.

Extremely poor/non-existent customer service. I have reached out multiple times after being wrongfully charged money after canceling my account several times and have never gotten a response or refund.

SOOOO many issues. Credits being taken away (I had 7 and now nly have 1!!!), I ordered 2 pairs of boots and only received ONE and I have been trying to get in touch with customer service and NOBODY has been getting back to me. Extremely frustrating considering the order has been confirmed and placed. Customer service is horrible.

I absolutely love JustFab shoes. It really feels like a little present to myself every month. The boots are hands down my favorite. I love the variety of styles and the inclusive size options. Being able to switch up styles each month fits my eclectic fashion sense perfectly. I’m so glad I chose JustFab as my fashion subscription!

The shoes are great but the customer service not so much. I have been trying for months to cancel my subscription and it didn’t happen for 4 months. I finally called and had to request a call back. I bought 2 boots and 2 canvas shoes shoes. I requested cancellation several times, through chat or email. I had call to finally cancel my subscription.

Both pair of shoes fit perfectly and were just as described. 1 pair of "chambre" platform tennis shoes and the other platform clogs. The 2 for 1 vip was perfect and checking out was easy as always. Both pair arrived in a timely manner. Would definitely recommend!

I'm very disappointed that I can only use VIP credits on specific items. In the past, I could use the equivalent amount of the subscription to purchase anything on the JustFab site. I'm not sure why this change was made... Why would I purchase an item that's on sale for $39.99 or less for one credit when I spent $49.95 on the subscription? I'm really disappointed about this change and am considering canceling my subscription.

Employees were not very friendly and would not answer my questions. They kept trying to just give scripted answers that did not pertain to the situation did not answer the question. I am very unhappy with my order experience, and I am considering canceling my subscription.

I have not received the shipment yet. That is not the problem. When I placed the order it took too many points - I emailed - and have not heard anything back. Please review the deduction and you will see they took too many points - I want the 2500 back on my account please.

Do not recommend. I waited over six weeks for an order containing Christmas presents, only to be told—after I chased them—that they couldn’t fulfil it due to a “system error.” When I requested a full refund of my credits, they tried to push a partial refund instead. Once I refused, communication stopped entirely. Taking payment, failing to deliver, and then going silent is unacceptable. This is a serious operational failure. Save your money.

Order 4 pairs of boots in November, only 2 arrived. Tried to do the online help chat but it say there doing nothing for a hour. Called and they answered right away - so not busy? Said they would resend the other boots but couldn’t send them any quicker. Great. Third boot finally came and I had mistakenly ordered wide calf to wanted to do an exchange…called again and guys said he would send delivery, couple days go by and still nothing. Called again and got a useless women that said she would send me return instructions as now I’m fed up and I still haven’t received it nor the refund which was promised. And still haven’t received the fourth pair…will have to contact my credit card company to rectify this. Save your time and sanity, and don’t bother with this company. They used to be great they are not the same anymore.

Do not get involved with this company. I cancelled my membership December 01, 2024. Because I had broken my foot and was unable to wear their shoes. October 7, 2025 they charged my account again. I contacted them about this error and they verified my account was closed and I forwarded a copy of the transaction to them and was assured it would be refunded and corrected. I continued to contact them and NO refund. On November 7, 2025 they charged me again. When I called again they said I did not have an account with yet they charged me and December 07 they have charged me again. I cannot get them to reply to my many many phone calls. Again do not get involved with this company. We will pursue this issue until we receive the money owed returned to us. It’s not the money, it’s the principle as I consider this as fraudulently abusing my Bank account without permission.

I just got a pair of boots from JustFab and they’re pretty. I also appreciated the style experts' suggestions on the site. They seemed to lean more towards dressy styles.

I heard about JustFab on facebook. I purchased some little fur slip-on boots and the quality was good. But because I haven't shopped that many times with them, I am rating them a 2.

I discontinued with JustFab because it just didn't make sense. I didn't really want the products anymore. I also didn't like the fact that it was a prescription-based company. I wasn't really aware of that.

I ordered two pairs of shoes from JustFab. Both of them came and I needed to send back one of them because the size was too big. So I just got the smaller one and it was nice. The quality was fine too. I like it. The website is also nice.

JustFab's pricing was really reasonable. I liked the style as well. I purchased a pair of black boots. I got one for me and one for my son. The quality is really good and I was happy with the pricing. The shipping was quick. It took less than a week for me to receive my item and I was expecting it to take much longer. I was really shocked on that. So I'm really happy with that. I'm happy with the pricing. But I don't like that they've been trying to charge my card $50 every day since I made my first purchase. After four charge attempts, my bank called me and said, "We got suspicious activity on your account," and I gotta go through a whole security thing with them. It was just a hassle. I went through the JustFab site and saw a bunch more nice style issues that I would buy myself. But I can't make a future purchase because my bank blocked JustFab. So I would have to use another card. I tried calling JustFab several times, but I couldn't get a live representative on the phone.

Purchasing has been great. The shoes have great quality and my daughter loves them. But I've been trying to cancel my subscription and I haven't been able to get ahold of anybody at JustFab. When I called, it just had me on hold for about 40 minutes before I hung up and gave up.